Additional Details Regarding Westjet's Fare Class Realignment

Additional details regarding WestJet’s fare class realignment

In the late third quarter or early fourth quarter of 2018, WestJet will update our existing fare class structure and how we define our fare classes to better align with industry standards. At the same time, all our aircraft will move to a multi-cabin configuration. These changes will have an impact on your business and as a valued partner, we want to give you advance notice so you can start making any necessary preparations.

To help get you ready for this change, we have outlined the following details below:

OVERVIEW OF WESTJET FARE CLASS REALIGNMENT ...... 2

WHAT’S CHANGING ...... 2 WHY WE’RE MAKING THIS CHANGE ...... 2 SAMPLE FARE STRUCTURE ...... 2 NEW: OVERVIEW OF MULTI-CABIN AIRCRAFT ...... 3

WHAT’S CHANGING ...... 3 WHY WE’RE MAKING THIS CHANGE ...... 3 SAMPLE CABIN STRUCTURE ...... 3 SCHEDULE CHANGE DUE TO FARE CLASS REALIGNMENT ...... 4 GENERIC WAIVER CODE FOR FARE CLASS REALIGNMENT ...... 4 2018/2019 WINTER SCHEDULE CHANGE ...... 4 ALL CONTRACTED PARTNERS ...... 5 HOW WESTJET WILL SUPPORT YOU ...... 5

REPORTING...... 5 PARTNER CARRIERS ...... 5 COMMUNICATION ...... 5 FREQUENTLY ASKED QUESTIONS ...... 6

WHICH FARE CLASSES ARE CHANGING FOR THE FARE CLASS REALIGNMENT? ...... 6 WHEN WILL YOU PROVIDE THE EXACT DATE OF THE SCHEDULE CHANGE RELEASES? ...... 6 ARE YOU PROVIDING GENERIC WAVIER CODES FOR THE SCHEDULE CHANGE RELEASES? ...... 6 THE LATE THIRD QUARTER OR EARLY FOURTH QUARTER IS A BUSY TIME FOR MY AGENCY. CAN WESTJET CHANGE THE LAUNCH DATE? ...... 6 WHEN WESTJET UPDATES THE CLASS OF SERVICE(S) ON MY BOOKING, CAN I ACCEPT THE CHANGE(S) WITHOUT REISSUING A NEW TICKET? .. 6 WHAT IS THE FIRST FLIGHT DEPARTURE DATE MY CLIENTS WILL BE IMPACTED BY THE CHANGE? ...... 6 SHOULD MY AGENCY CHARGE A PENALTY FEE WHEN PROCESSING THE SCHEDULE CHANGE? ...... 7 WHAT WILL MY PNR LOOK LIKE AFTER THE FARE CLASS REALIGNMENT AND HOW DO I PROCESS THE SCHEDULE CHANGE? ...... 7

Additional details regarding WestJet’s fare class realignment

Overview of WestJet fare class realignment

What’s changing

To align with industry standards, we are restructuring all our fare classes and how we define them.

• EXAMPLE ONLY: Today, C class for WestJet is our lowest Economy class of service. IATA and other carriers define C class as a business class of service. WestJet will align with the industry and redefine our C class as a future business class of service. • All other fare classes will also be updated.

Why we’re making this change

• By aligning our class of service definitions with industry standards, we will be easier to do business with. • There will be less confusion when you book with WestJet and/or our partner airlines. • Our fare classes will be more consistent with other carriers and IATA-defined classes. • Via classic availability requests, our fare classes will display in order of Business, Premium Economy and Economy in your GDS — highest to lowest.

Sample fare structure

Please note the chart below is a sample only. It does not include our full fare structure and is not based on a final product.

Current fare class Future fare class Class of service and fare bundle examples examples

Business class (TBD) N/A J

Premium Economy (Plus) K W

Economy (Flex) Y Y

Economy (Econo) D K

Basic Economy (Econo Lowest) Z E

Additional details regarding WestJet’s fare class realignment

NEW: Overview of multi-cabin aircraft

What’s changing

Currently, WestJet sells Economy fares and Premium Economy fares. Our aircraft are sold as a single cabin, which we define as an Economy cabin containing both Economy and Premium Economy seats. In the late third quarter or early fourth quarter of 2018, all our aircraft will move to a multi-cabin configuration.

Why we’re making this change

• By introducing multi-cabin aircraft, we will be aligned with industry standard cabin structures and therefore more consistent with other carriers. • This will give us more inventory control over our cabins. In the event of an aircraft change, it will be less likely that your clients will be moved out of Premium Economy. • Currently, some systems do not show seat maps or offer seat selection ability. As part of this change, we will be working with these systems to display Premium Economy and Business Class cabins and have the ability to select seats.

Sample cabin structure

Please note the information below is a sample only and is subject to change. It is not based on a final product.

Current cabin Future cabin examples Class of service examples (industry standard)

Business class (TBD) N/A J

Premium Economy (Plus) Y W

Economy (Econo and Flex) Y Y

Basic Economy (Econo Lowest) Y Y

Aircraft type Future number of cabins Boeing 787-9 Dreamliner 3 Boeing 767-300 2 Boeing 737 MAX 2 Boeing 737-600, 737-700, 737-800 2

Bombardier Q400 (WestJet Encore) 2

Saab 340B (WestJet Link) 2

Additional details regarding WestJet’s fare class realignment

Schedule change due to fare class realignment

We must perform a full schedule change to update the newly defined class of service in your existing bookings. That means there will be a higher than normal volume of schedule change messages. All unflown flights will be updated in your bookings with the new class of service. In all cases, an even ticket exchange will be required to update the new class of service before your clients’ scheduled departure dates.

Generic waiver code for fare class realignment

To support this change, use the generic waiver code *WSFCR18* in the endorsement field. You may also follow WestJet’s regular schedule change process by adding SKED CHNG or similar into the endorsement field. Please use the appropriate process as approved by your organization.

We will make this waiver code available on the TA resource site (westjettravelagents.com). For more details on the schedule change process, see the frequently asked questions section on page 7.

2018/2019 winter schedule change

In mid-August, we will release our 2018/2019 winter schedule. We anticipate that this schedule release will be significantly smaller than the 2017/2018 release. We will provide more detail closer to the release.

As the 2018/2019 winter schedule release and fare class realignment are taking place over a short period of time, we recommend that travel agents using the GDS (including already claimed bookings) take the following actions for winter schedule changes only:

• Ensure your flight and inventory details are actioned when the schedule change is released. • Do not action your ticket unless it is required due to your client’s travel plans or your agency’s business practices. If you are required to action your ticket before the fare class realignment, use the generic waiver code *WINSKED2018* in the endorsement field to process the winter schedule change. • This process will allow you to leave your ticket in the original state until after the fare class realignment to minimize the need to process multiple ticket exchanges on the same booking.

We recommend that travel agents booking via WestJet Agent (TA Web), WestJet Vacations, WestJet Biz or Groups (including unclaimed bookings) take the following actions for winter schedule changes only:

• WestJet will action the winter schedule change as we normally do. • Once you receive your notifications, action them as quickly as possible to avoid conflicts with the fare class realignment schedule changes.

Additional details regarding WestJet’s fare class realignment

All contracted partners

If you are a contracted partner with WestJet, we are in the process of finalizing contract details. We will reach out to you once we have more information on addendums and signature sign-off. If you have specific fare terms and conditions or ticketing instructions, we will not provide you with an updated version. We will ensure you receive a chart of which fare classes are changing, and how the old and new fare classes compare. This will be provided approximately one month before the change.

How WestJet will support you

Reporting

To better prepare you, we will provide reports before to the schedule change that outline your bookings/tickets that will be impacted. We are planning on distributing these reports three times: approximately two weeks before the fare class realignment, the day before or the day of the fare class realignment, and two weeks after the fare class realignment. If any tickets have not been actioned, we may send further reports as needed.

Our reports will contain the following information (subject to change):

• GDS and WestJet locator/PNR • First departure date where coupon is open • Ticket number • First city pair option where coupon is open • Which system issued the ticket (e.g., Amadeus, • Marketing carrier/operating carrier Sabre, Travelport, etc.) • Traveller’s full name (as shown on the ticket) • Booking date • Travel agency IATA

Partner carriers

We continue to work closely with all our codeshare and interline partner airlines to ensure we are collectively preparing for these changes. We will provide detailed information, processes and answers to frequently asked questions in our next communication to ensure you know how partner bookings may be impacted.

Communication

We know this change will significantly impact your business, so we’re committed to keeping you informed in the months leading up to our fare class realignment. As we get closer to the date, we will provide more details about the change and processes. Here’s a timeline of when you can expect to hear from us:

• Approximately three months before implementation (COMPLETE) • Approximately two months before implementation (COMPLETE) • Approximately one month before implementation • Day of implementation 5

Additional details regarding WestJet’s fare class realignment

Frequently asked questions

Which fare classes are changing for the fare class realignment?

This is a full fare restructure, so all fare classes are changing. A detailed chart comparing how the old fare classes correspond to the new fare classes will be provided approximately one month before launch.

When will you provide the exact date of the schedule change releases?

For the 2018/2019 winter schedule change, we are anticipating a mid-August release. We will provide more detail closer to the release. For the fare class realignment schedule change, we will share the date approximately one month before launch.

Are you providing generic wavier codes for the schedule change releases?

Yes. The waiver code for the fare class realignment is *WSFCR18*. The waiver code for the 2018/2019 winter schedule change is *WINSKED2018*. We will make these waiver codes available on the TA resource site (westjettravelagents.com).

The late third quarter or early fourth quarter is a busy time for my agency. Can WestJet change the launch date?

The fare class realignment and multi cabin configuration are critical business changes for WestJet. They must happen to support our new 787 Dreamliner aircraft and the sale of Business Class. As such, we are not able to change the date. We are committed to providing you with significant notice so you may plan your resources and operations accordingly during that time period.

When WestJet updates the class of service(s) on my booking, can I accept the change(s) without reissuing a new ticket?

As this is a complete restructure and all our fare classes will be taking on new definitions, all tickets must be exchanged to reflect this change. Any ticket that is not exchanged will inhibit check in for your clients.

What is the first flight departure date my clients will be impacted by the change?

The first impacted departure date will be 72 hours following the schedule change. We will share the exact date approximately one month before. Ticket exchanges will be required for all flights departing at 72 hours and beyond. Any ticket not exchanged or updated with the new fare class will inhibit check in for your client.

Additional details regarding WestJet’s fare class realignment

Should my agency charge a penalty fee when processing the schedule change?

The ticket exchange should be treated as an involuntary standard schedule change, where no additional collection or penalty should be collected. An even exchange should be performed and there should be no pricing of new fare classes. This is not a voluntary change for your client and they should not be charged.

What will my PNR look like after the fare class realignment and how do I process the schedule change?

WestJet will perform a schedule change that will update your class of service, replacing the old class of service with the new class of service. Your agency will be responsible for accepting the schedule change and processing the ticket exchange. Our standard process is below:

1. WestJet will send an Advice of Schedule Change (ASC) message to the GDS to cancel the original fare class and add in the new fare class:

2. You will need to reconcile the PNR by removing (cancelling) old or changed segments in the PNR and accepting the new flight details:

3. You will need to process an even exchange to the ticket so it reflects the new fare classes and add the appropriate endorsement field remark. The endorsement remark can be entered with fare class realignment generic waiver, or SKED CHNG or similar:

Original ticket:

New ticket: