Sustainability Report 2020
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ICTSI LIFTING SUSTAINABILITY TODAY, REPORT 2020 UPHOLDING TOMORROW For People, the Environment & Economies ICTSI SUSTAINABILITY REPORT 2020 About our cover In this ICTSI Sustainability Report 2020 ICTSI LIFTING SUSTAINABILITY edition, we present our sustainability priorities and progress at one of history's most REPORT 2020 critical junctures: when, in the 21st century’s TODAY, inextricably interdependent global economy, COVID-19 has taken a tremendous toll on people, everyday activities, and the economic UPHOLDING lifeblood of nations. Our theme, Lifting Today, Upholding Tomorrow: TOMORROW For People, the Environment & Economies, speaks of our more-vital-than-ever before task: our ports’ 24/7 efforts to keep supply lines open, ensuring that food, medical supplies, and For People, the Environment & Economies mission-critical resources reach families and communities, businesses and governments, and especially medical frontliners. With every turn of the crane, with every box lifted and precious supplies unloaded, we were determined to keep uplifting others. Equally important, we kept recalibrating goals, rethinking strategies, managing and minimizing risks, while supporting our sustainable growth goals. We closed 2020 the same way we had opened it, the outbreak notwithstanding: lifting others each day, and upholding tomorrow. v.2 2 3 ICTSI SUSTAINABILITY REPORT 2020 CONTENTS ENVIRONMENT 31 01 On track towards decarbonization 34 Performance areas and positive results 35 GOVERNANCE 45 Acronyms 6 02 Corporate governance 47 Approach to enterprise risk management 51 Code of Business Conduct 51 Global Operations 8 Conflict of Interest Policy 52 Supply chain 54 Communication and training 57 Highlights 10 Compliance 58 Digital transformation 59 Chairman’s Message 12 ECONOMY 62 03 Trade in a time of “twin shock” 65 Agility and tenacity 66 Sustainability Context 16 Partnering for sustainable and inclusive growth 67 Fiscal prudence, future growth 68 Sector overview 16 Economic contributions 68 Company overview 18 Connectivity contributions 68 Business profile 19 Corporate commitments 20 E M PLOYEES 75 About this Report 24 04 Employment and benefits 77 Occupational Health & Safety 81 Good Global Citizenship 25 COVID-19 response and resiliency-building 89 Expanded coverage and COVID-19 response 25 Labor rights, standards, and relations 91 Framework, standards, and materiality 26 Diversity and equal opportunity 93 Stakeholders identification and engagement 28 Learning and development 94 Notes 28 CUSTOMERS 101 GRI content index 135 05 Acceleration of digitalization of services 103 Safety and health protocols for customers 105 Target: safe ports for all 106 Corporate Information 140 Providing avenues for feedback 106 Customer engagement and satisfaction 107 Responsible data stewardship 107 Zero tolerance for security breaches 108 Sustained expansion for future-ready ports 108 SOCIETY 112 06 General mechanism for community relations 115 Supporting IP communities 117 Health 119 Education 123 Community Welfare 126 Social assistance 131 Sports 133 Good Global Citizenship, celebrated in Asia 134 4 5 ICTSI SUSTAINABILITY REPORT 2020 Acronyms PSWMP Parola Solid Waste Management Project, DPO Data Privacy Officer MARPOL International Convention for the ICTSI Group-related ICTSI Foundation DSRF Diliman Science Research Foundation Prevention of Pollution from Ships SBITC Subic Bay International Container ECQ Enhanced community quarantine mRNA Messenger RNA ACTS Advanced Customer Terminal Corp. EFP Employers Federation of Pakistan N₂O Nitrous oxide Transaction System, MICT SCIPSI South Cotabato Integrated EIA Environmental Impact Assessment NF₃ Nitrogen trifluoride AGCT Adriatic Gate Container Terminal Port Services, Inc. ERT Emergency Response Team NMHA Near Miss/Hazard Alert BCT Baltic Container Terminal SDU Sustainability and Development Unit, MICT ESC Essential Services Commission, Australia OHS Occupational Health and Safety BGT Basra Gateway Terminal SPIA Sociedad Puerto Industrial ESG Environmental, Social and Governance OHSAS Occupational Health and Safety BICT Batumi International Container Terminal de Aguadulce SA ESR Empresa Socialmente Responsable or Assessment Series BIPI Bauan International Port, Inc. SPICTL South Pacific International Socially Responsible Companies PCSD Palawan Council for CGSA Contecon Guayaquil SA Container Terminal Ltd. ESR Socially Responsible Company Sustainable Development CGT Cavite Gateway Terminal TMT Terminal Maritima Tuxpan SA FEPORT Federation of European Private Port PDRF Philippine Disaster Resilience Foundation CMSA Contecon Manzanillo SA TSSA Tecon Suape SA Companies and Terminals PENRO Provincial Environment and Natural DIPSSCOR Davao Integrated Port Services and VICT Victoria International Container Terminal FINA Financijska Agencija, Croatia Resources Office Stevedoring Corp. YICTL Yantai International FMS Facilities Management System PFCs Perfluorochemicals EMEA Europe, the Middle East and Africa Container Terminals Ltd. FPIC Free, prior and informed consent PGT Philippine Golf Tour GCHR Global Corporate Human Resources GHG Greenhouse gases PHP Philippine Peso GCHSSE Global Corporate Health, Safety, Security GITA Goods in Transport to Afghanistan service PNG Papua New Guinea and Environment Others GJ Gigajoules PNP Philippine National Police GCIR Global Corporate Investor GRI Global Reporting Initiative PPA Philippine Ports Authority Relations and Treasury ABAC ASEAN Business Advisory Council HFCs hydroflourocarbon PPE Personal protective equipment GCIT Global Corporate Information Technology ADP Administrative Due Process HIV Human Immunodeficiency Virus PROFEPA Procuradoría Federal de GCLA Global Corporate Legal AED Automated external defibrillators HR Human Resources Protección Al Ambiente Affairs and Governance AIDS Acquired immunodeficiency syndrome HRD Human Resources Department Project ARK Project Antibody Rapid test Kits HIPSI Hijo International Port Services, Inc. AliaRSE Alliance for Corporate HSE Health, Safety and Environment PRSP Public Relations Society of the Philippines ICTSI International Container Terminal Social Responsibility HSSE Health, Safety, Security and Environment QC Quay crane Services, Inc. ALS Alternative Learning System IATF Inter-Agency Task Force on Emerging RA Republic Act ICTSI Iraq ICTSI (M.E.) DMCC ASEAN Association of Southeast Asian Nations Infectious Diseases RO Reverse osmosis IDRC ICTSI DR Congo SA ASM Annual Stockholders' Meeting IBM International Business Machines RTG Rubber tired gantry IFI ICTSI Foundation, Inc. AUD Australian dollar ICD Institute of Corporate Directors SAP Systems Applications and Products in IRB ICTSI Rio Brasil 1 BASC Business Alliance for Secure Commerce ICT Information Communications Technology Data Processing KMT Kribi Multipurpose Terminal BAZFLP Buenos Aires La Plata Free Zone IiP Investors in People SDGs Sustainable Development Goals LGICT Laguna Gateway Inland BOC Bureau of Customs, Philippines IMDG Introduction to Dangerous Cargo SEC Securities and Exchange Container Terminal BTr Bureau of Treasury, Philippines IMO International Maritime Organization Commission, Philippines LMC Labor-Management Council CBA Collective bargaining agreeement IMS Integrated Management System SEDEX Supplier Ethical Data Exchange MCT Mindanao Container Terminal CEMFI Centro Mexicano Para La Filantropia IP Indigenous peoples SF₆ Sulfur hexafluoride MGT Matadi Gateway Terminal CEO Chief Executive Officer IPCC Intergovernmental Panel SIIM Societe Internationale d’Importation MICT Manila International Container Terminal CG Corporate governance on Climate Change SMETA SEDEX Members Ethical Trade Audit MICTSI Mindanao International Container CH₄ Methane IR Investor Relations SOLAS International Convention for the Terminal Services, Inc. CICL Children in conflict with the law ISO International Organization for Safety of Life at Sea MICTSL Madagascar International Container CNPP Honduran National Commission for Standardization SR Sustainability Report Terminal Services, Ltd. Port Protection IT Information Technology SVP Senior Vice President MIT Motukea International Terminal, Ltd. CO₂ Carbon dioxide KPI Key Productivity Indicator TED Terminal Executive Diploma MNHPI Manila North Harbour Port, Inc. COMODALCE Enhancing Coordination in multimodal KPT Karachi Port Trust, Pakistan TEU Twenty foot equivalent units MTS PT Makassar Terminal Services freight transport in Central Europe LD Learning and Development TOS Terminal Operating System NMPI-NAFLU Nagkakaisang Manggagawa sa COVID-19 Coronavirus disease LED Light emitting diode ULAB Used lead acid batteries Pantalan ng ICTSI - National Federation CPN Child Protection Network LOA Length overall UN United Nations of Labor Unions CRM Commercial and Risk Management LOTO Lock out Tag out system UNGC United Nations Global Compact OJA PT PBM Olah Jasa Andal CSR Corporate social responsibility LPGA Ladies Professional Golf Association, USA USD US Dollar OPC Operadora Portuaria Centroamericana SA DAF Dissolved air floation LTI Lost Time Injury VF Voice of the Free PIAN Parola Interagency Network DENR Department of Environment and Natural LTIFR Lost Time Injury Frequency Rate WHO World Health Organization PICT Pakistan International Container Terminal Resources, Philippines LTISR Lost Time Injury Severity Rate PRO ICTSI Public Relations Office DOF Department of Finance, Philippines DOH Department of Health, Philippines MAP Management Association of Pakistan 6 7 ICTSI SUSTAINABILITY REPORT 2020 ! @ # $ ( BL BM BN BO