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2018 Annual Report Letter from the Chairman

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2018 Annual Report Letter from the Chairman 1 2018 ANNUAL REPORT LETTER FROM THE CHAIRMAN 2018 ANNUAL REPORT 2 2018 ANNUAL REPORT CHAPTER 3 CONTENTS _CORPORATE ACTIVITIES AND BUSINESS 49 Description of the Industrial Sector 50 The Gaming Industry in Latin America 50 The Tourism and Hotel Industry in Latin America 56 Industry Trends 60 LETTER FROM THE CHAIRMAN 3 _ Description of the Business 62 CHAPTER 1 CHAPTER 4 OUR COMPANY 5 ANNUAL PERFORMANCE 2018 65 _ _ Information about the Entity 6 2018 Main Figures 66 About Enjoy 7 Financial Management 70 Our Operations 10 Material Events 74 Value Proposal 21 Market Information 77 Adding Value to the Business 28 Risk Factors 79 History 31 Investment Plans 83 Sustainable Management 84 CHAPTER 2 CORPORATE GOVERNANCE 33 CHAPTER 5 _ FINANCIAL STATEMENTS 109 _ Board of Directors 34 Information on Subsidiaries/Associates and Investments with Senior Executives as of January 31, 2019 39 110 Corporate Governance Practices and Policies 42 other Companies Ownership Structure and Major Shareholders 43 Financial Statements 150 Summary of Comments and Proposals by Shareholders and Earnings Reports 48 Directors’ Committee Statement of Responsibility 3 2018 ANNUAL REPORT LETTER FROM THE CHAIRMAN LETTER FROM THE CHAIRMAN Dear Shareholders: 2018 has been a year of major milestones for our Company and the first step in a transformation that marks the start of a new era for Enjoy. Among the most important events, we presented very attractive proposals for 4 casino operating licenses and were granted all 4. The Coquimbo, Viña del Mar and Pucón casinos will remain under Enjoy operation, and they will be joined by our newest operating license for the Puerto Varas Casino. We were always confident that our commitment to the communities where we are present and our knowledge of the different markets we have acquired throughout the years would enable us to present winning bids. Today we are starting development on the different projects with the same professionalism and precision with which we prepared the bids, renewing our commitment to the communities to continue to be a significant source of work and promoter of tourism in these destinations. We are also convinced that these licenses are the source of value creation for Enjoy, both through the extension of the associated operating periods and due to the expected profitability of each project. We have embarked on an ambitious After a lengthy period of uncertainty, today Enjoy is consolidating its leadership in Chile “ with more casino operating licenses and a license duration that has grown from 7 years project to redesign our entertainment- to an average of 14. This lends stability and projection to our future cash flows and gives based value proposal in order to build us the space to focus on value creation. customer loyalty, take on the demands of The transformation process that began in 2018 has laid the foundations for the future future generations and attract new segments of Enjoy. We have embarked on an ambitious project to redesign our entertainment- based value proposal in order to build customer loyalty, take on the demands of future and markets.”. generations and attract new segments and markets. 4 2018 ANNUAL REPORT LETTER FROM THE CHAIRMAN “Customer centricity, revenue growth, greater operational efficiency and a balanced financial structure are the pillars on which we will preserve and increase value creation and achieve our vision: to be recognized as a global leader in the entertainment industry.”. We have made significant investment to ensure that our customers’ perception of security inside the We have a fantastic human team who makes this the Enjoy casinos have the world’s most cutting-edge casinos. We were also pleased to note a growth in the possible in Chile, Argentina and Uruguay. This team is gaming technology starting in 2019, incorporating promotion of healthy gaming at regional level, which the driving force behind the transformation and key to top-of-the-line slot machines, alongside modern is an issue that we have been promoting over the past achieving customer satisfaction. The cultural change interconnected audiovisual systems that transform decade, ever since we implemented our responsible in management, our experience in the business and the experience of all those who visit our casinos. entertainment program “Jugados Por ti/Jugados Por the rigor of our processes will be key pillars in the Vos” (Played by You). Company’s management at the highest level. In financial terms, in 2018 we made a capital increase of 170 million dollars, enabling us to begin a debt The major challenge for 2019 in Chile will be to Finally, I would like to take this opportunity to thank reduction process and improve our debt profile and take on illegal gambling. By operating outside the each of our employees, our customers and suppliers, rates. We were able to pre-pay a percentage of the law, illegal gambling exacerbates a negative image and each of the members of the Board for their international bond and place a bond for UF 3 million in among the public. However, we are pleased that the ongoing support, as well as our shareholders for the the local market. Throughout the implementation of authorities have decided to progress towards a total trust they have placed in the Company. the defined financial strategy, we expect to continue prohibition of illegal gambling. to see improvements in the risk rating. We are convinced that the strategic decisions we With over 40 years as stakeholders in the casino have made are the right ones for the future of industry in Chile, I believe that 2018 will go down Enjoy. Customer centricity, revenue growth, greater on record as being key to the future development operational efficiency and a balanced financial of Enjoy and the industry as a whole. In the first structure are the pillars on which we will preserve place, this was the year when the process of and increase value creation and achieve our vision: to municipalities granting casino operating licenses be recognized as a global leader in the entertainment came into effect, providing the necessary clarity to industry. the industry. And secondly, as major players, we were able to implement important measures to regain Javier Martínez Seguí Chairman ENJOY S.A. 5 2018 ANNUAL REPORT “ A world-class 1. OUR company in the entertainment COMPANY business”. 6 2018 ANNUAL REPORT CHAPTER 1 OUR COMPANY Information about the Entity Name Enjoy S.A. Doing business as Enjoy Taxpayer ID Number 96.970.380-7 Main headquarters Avenida Presidente Riesco 5711, 15th floor, Las Condes, Santiago de Chile. Telephone (+56) 22 770 5000 Website www.Enjoy.cl Type of entity Publicly held corporation registered in the Securities Registry under number 1,033 on June 9, 2009. The company ENJOY S.A. was incorporated as a LINE OF BUSINESS privately held corporation by public instrument INVESTOR QUERIES granted on October 23, 2001, signed before Santiago Notary Mr. Eduardo Diez Morello. The Company’s purpose shall be to undertake all Investor Relations ENJOY S.A.: Carolina Gálvez F. types of investment, in Chile or abroad, whether Telephone (+56) 22 770 5040 LEGALIZATION these are in personal property, tangible or intangible, E-mail: [email protected] shares in publicly or privately held corporations, www.inversionistas.Enjoy.cl An abstract of the aforementioned deed of joint stock companies, special or other companies, incorporation was recorded in the Commerce Registry rights in other companies, bonds, bills of exchange of the Santiago Real Estate Registrar in 2001 on page and other transferable securities, as well as buying, 29,692, number 24,230 and published in the Official selling, swapping, leasing, subleasing urban or Gazette on November 23, 2001. rural real estate or rights over this, exercising their administration and operation, building on these, on its own account or on behalf of others; operating these, directly or through third parties, in any way. The Company may participate in the formation of companies of any nature or incorporate into existing companies, be they domestic or foreign. Likewise, and specifically, the corporate purpose will be all activities related to tourism, hotel management, gaming casinos, and the food and entertainment industry in general. 7 2018 ANNUAL REPORT CHAPTER 1 OUR COMPANY About Enjoy We are one of the leading entertainment chains in Latin America. 10 3 1 8 10 NONSTOP destinations countries great brand casinos hotels Entertainment Our company is focused on generating customer loyalty and value through a unique combination of entertainment, exceptional service and technological leadership. From our origins in 1975, the Company has achieved a strong expansion in the region, with a customer-focused business model aimed at generating entertainment experiences. We were pioneers in the creation of a responsible gaming program and we are committed to the healthy entertainment of our customers. Enjoy’s sustainable approach is also present in our commitment to the environment and the communities where we operate. 8 2018 ANNUAL REPORT CHAPTER 1 OUR COMPANY What inspires us COMMITMENT MERIT WARMTH Our Values _ EXCELLENCE INTEGRITY AND TRANSPARENCY PASSION 9 2018 ANNUAL REPORT CHAPTER 1 OUR COMPANY Vision _ To be recognized as a global leader in the entertainment industry through managing the customer experience, profitability for our shareholders, mutual loyalty with our employees and ethical action. Mission _ We will improve our customers’ well-being through a genuine concern for their entertainment,
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