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Shipments in MEISA (Middle East, Indian Subcontinent and Africa) Service Impact of COVID-19 August 17, 2020, 10:00 AM CT FedEx® is an essential business Due to the crucial role we play in moving supply chains and delivering critical relief, FedEx is considered an essential business. We will continue to operate under state-of-emergency and shelter-in-place orders recently issued in the U.S. These restrictions are disrupting the global supply chain. Air cargo capacity is limited, and we’ve had to make adjustments so that our international networks can best deliver much-needed goods and services in this constrained environment. To continue providing the best possible service during this time, we are implementing a temporary surcharge on all FedEx Express and TNT international parcel and freight shipments beginning April 6th. See Surcharge Details. FedEx Ground service delays in various parts of the U.S. Due to a significant surge in volume and other impacts of COVID-19, FedEx Ground is currently experiencing delays in various parts of the U.S. We are committed to providing service to the best of our ability and offer our sincerest apologies for any inconvenience caused by these delays. For specific shipment status information, please track your shipment at FedEx.com. Global suspension of money-back guarantee The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which is impacting our ability to meet our high standards of service. As a result, we have made the decision to suspend our money-back guarantee for all FedEx Express®, FedEx Ground®, FedEx Freight®, and FedEx Office services effective immediately until further notice. Because FedEx is an essential transportation service provider, we will continue operating as government restrictions and regulations allow. Last Updated: August 17, 2020 1 Signature suspension notification To help promote the safety of our employees and customers, FedEx signature guidelines are being temporarily adjusted for all shipments within the United States, with the exception of adult signature required (ASR) shipments. In efforts to minimize physical interactions, customers may be asked to verify recipient name in lieu of a physical signature. FedEx is still collecting recipient information; therefore, surcharges for these services will continue to be assessed. For shipments with the adult signature service option selected, couriers will still request a physical signature and require a government-issued photo ID. The safety and well-being of our 475,000 team members is our top priority as they continue to deliver critical goods and services to support communities across the globe. Please visit this site for more information on the FedEx response to COVID-19. Global Service Adjustments Click to navigate directly to updates by service region – Shipments in APAC – Shipments in EUROPE – Shipments in LAC (Latin American and Caribbean) – Shipments in MEISA (Middle East, Indian Subcontinent and Africa) – For Additional Information Last Updated: August 17, 2020 2 Service adjustments related to COVID-19 containment measures for shipments in APAC The transit time for select FedEx Express shipments from the below origins will be temporarily adjusted as per the table below. Temporary Service Suspension: Shipments in APAC Origins Destination Affected Services Affected Shipments Service Impact Temporary service Worldwide American Samoa All FedEx Services All Commodities suspension Temporary service Worldwide China [Shipments to All FedEx Services All Commodities suspension Urumqi, Xinjiang Uygur autonomous region only] Temporary service Worldwide, except French Polynesia All FedEx Services All Commodities suspension for: • Europe Temporary service Worldwide Kiribati All FedEx Services All Commodities suspension Temporary service Worldwide Micronesia [shipments to All FedEx Services All Commodities suspension Chuuk only] Temporary service Worldwide Mongolia FedEx International Economy (IE) All Commodities suspension Temporary service Worldwide Norfolk Island FedEx International Priority (IP) All Commodities suspension Last Updated: August 17, 2020 3 Temporary Service Suspension: Shipments in APAC Origins Destination Affected Services Affected Shipments Service Impact APAC, except for: Canada FedEx International Priority • Australia Latin America (IP) Maximum weight All Commodities • Hong Kong SAR of 300kg per U.S. FedEx International Priority shipment • Japan DirectDistribution (IPD) • South Korea FedEx International Priority Freight (IPF) FedEx International Priority Canada Hong Kong SAR (IP) Latin America All Commodities Maximum weight of 500kg FedEx International Priority per shipment U.S. DirectDistribution (IPD) FedEx International Priority Freight (IPF) APAC, except for: • Economy All Commodities Temporary service APAC shipments FedEx International Economy suspension between Canada (IE) Singapore and Malaysia Latin America FedEx International Economy DirectDistribution Freight (IED) • Economy U.S. shipments between Australia and New Zealand Last Updated: August 17, 2020 4 Temporary Service Suspension: Shipments in APAC Origins Destination Affected Services Affected Shipments Service Impact FedEx International All Commodities Temporary service APAC, except for: APAC Economy Freight (IEF) suspension of all • Economy Canada bookable shipments shipments between Latin America Singapore and U.S. Malaysia • Economy shipments between Australia and New Zealand Temporary service APAC Worldwide, except for: FedEx International Express Freight All Commodities suspension of all - Shipments to India (IXF) bookable shipments via New Delhi gateway Temporary service American Samoa Worldwide All FedEx Services All Commodities suspension Minimum weight of 50kg China Worldwide All FedEx Services [For Personal Personal Protective Equipment (PPE) per airway bill for formal Protective Equipment (PPE) formal shipments only entry shipments entry shipments only] Note: Personal PPE shipments will not be subject to this minimum weight limit of 50kg but must comply to China Customs requirement for personal shipment clearance. Temporary service China [Shipments Worldwide All FedEx Services All Commodities suspension from Urumqi, Xinjiang Uygur autonomous region only] Last Updated: August 17, 2020 5 Transit Time Extension: Shipments in APAC Additional Transit Time Origins Destinations Affected Services Commodities (Business Days) Worldwide Brunei All FedEx Services All Commodities Up to 3 Worldwide Cambodia All FedEx Services All Commodities 5 Worldwide Cook Islands All FedEx Services All Commodities 7 Worldwide East Timor All FedEx Services All Commodities Up to 5 Worldwide East Malaysia All FedEx Services All Commodities Up to 10 Worldwide Fiji All FedEx Services All Commodities Up to 5 Worldwide Guam All FedEx Services All Commodities 4 Last Updated: August 17, 2020 6 Transit Time Extension: Shipments in APAC Additional Transit Time Origins Destinations Affected Services Commodities (Business Days) Worldwide Hong Kong SAR FedEx Service Only [Mask shipments only] Mask shipments only 2 Worldwide Indonesia All FedEx Services All Commodities 1 Worldwide Japan [shipments to FedEx All FedEx Services All Commodities 1 [For every Monday delivery Outside Delivery Area starting April 8 till further notice] (ODA) in Kyushu only] Worldwide Japan [shipments to All FedEx Services All Commodities Up to 5 Okinawa only] Worldwide Laos All FedEx Services All Commodities 6 Worldwide Marshall Islands All FedEx Services All Commodities 4 Worldwide Micronesia, except for: All FedEx Services All Commodities 4 - Shipments to Chuuk Last Updated: August 17, 2020 7 Transit Time Extension: Shipments in APAC Additional Transit Time Origins Destinations Affected Services Commodities (Business Days) Mongolia Worldwide FedEx International Priority (IP) All Commodities Up to 7 Worldwide New Caledonia All FedEx Services All Commodities 3 Worldwide Palau All FedEx Services All Commodities 4 Philippines All FedEx services Worldwide [shipments to Cebu All Commodities 3 only] Worldwide Saipan All FedEx Services All Commodities 4 Worldwide Samoa All FedEx Services All Commodities 7 Singapore Worldwide All FedEx Priority Services All Commodities Delivery commitment will be changed to 1800hr All Commodities Worldwide Thailand All FedEx Services 1 Last Updated: August 17, 2020 8 Transit Time Extension: Shipments in APAC Additional Transit Time Origins Destinations Affected Services Commodities (Business Days) All Commodities 7 Worldwide Tonga All FedEx Services All Commodities Up to 7 Worldwide Vanuatu All FedEx Services Vietnam [shipments from All Commodities 1 Worldwide All FedEx Services Da Nang only] Vietnam [shipments from the following provinces All Commodities 2 only: Worldwide • Quang Binh All FedEx Services • Quang Tri • Quang Nam • Quang Ngai] All Commodities Up to 7 Worldwide Wallis and Futuna All FedEx Services Australia [shipments via Worldwide All FedEx Services All Commodities 1 Perth gateway only] Brunei Worldwide All FedEx Services All Commodities 2 Cambodia Worldwide All FedEx Services All Commodities 4 [For every Monday to Thursday pickup starting March 27 until further notice] Last Updated: August 17, 2020 9 Transit Time Extension: Shipments in APAC Additional Transit Time Origins Destinations Affected Services Commodities (Business Days) 2 Cambodia Worldwide All FedEx Services All Commodities [For every Friday and Saturday pickup starting March 27 until further notice] Eastern China U.S. All FedEx Services All Commodities
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