A Study on Supply Chain Management of Fedex Express Transportation”

Project Dissertation Report on

“A STUDY ON SUPPLY CHAIN MANAGEMENT OF FEDEX EXPRESS TRANSPORTATION”

Submitted by: Ankesh Kumar (2K18/MBA/103)

Under the Guidance of: Mr. Yashdeep Singh Assistant Professor

DELHI SCHOOL OF MANAGEMENT Delhi Technological University Bawana Road Delhi 110042

DELHI SCHOOL OF MANAGEMENT DELHI TECHNOLOGICAL UNIVERSITY SHAHBAD DAULATPUR, MAIN BAWANA ROAD, DELHI -110042 Dated: 10th April 2020

CERTIFICATE This is to certify that the work titled “A study on Supply Chain management of FedEx Express Transportation” submitted by Ankesh Kumar in this project report as part of 4th Semester in MBA (DSM, DTU) during January - April, 2020 was conducted under my guidance and supervision.

This work is his original work to the best of my knowledge and has not been submitted anywhere else for the award of any credits / degree whatsoever. The work is satisfactory for the award of MGT-44 Term Project credits.

Dr. Rajan Yadav Mr. Yashdeep Singh Head of department Assistant Professor Delhi school of Management Delhi School of Management Delhi Technological University Delhi Technological University

STUDENT UNDERTAKING

Dated: 10th May 2020

This is to undertake that the work titled “A study on Supply Chain management of FedEx Express Transportation”, Project Report is submitted as part of 4th Semester in MBA (DSM, DTU) during January-April, 2020 under the guidance of Mr. Yashdeep Singh (Asst. Prof.) is my original work to the best of my knowledge and has not been submitted anywhere else.

The report has been written by me in my own words and not copied from elsewhere. Anything that appears in this report which is not original, has been duly and appropriately referred / cited / acknowledged.

Ankesh Kumar

iii

ACKNOWLEDGEMENT

The completion of this Project Dissertation Report is due to the cordiality of all those who were involved with me in my efforts.

I present my sincere thanks to Mr. Yashdeep Singh, for supporting me and being the constant moral support throughout my project. I am lucky enough to get the opportunity work under his guidance.

I sincerely thank all the people involved from the bottom of my heart.

Ankesh Kumar

iv CONTENTS

PAGE NUMBER TOPIC NO.

CHAPTER 1 INTODUCTION 01-14 1.1 Introduction to the topic 1.2 Objective & Scope of the Study 1.3 Company profile CHAPTER 2 REVIEW OF LITERATURE 15-23 2.1 Supply Chain management 2.2 Literature Review 2.3 Distribution Network 2.4 Marketing mix of FedEx CHAPTER 3 RESEARCH METHODOLOGY 24-25 3.1 Data Collection & Research Type 3.2 Sampling Techniques & Tools for Analysis CHAPTER 4 RESULTS & DISCUSSION 26-45 4.1 Data Analysis & Interpretations 4.2 Findings CHAPTER 5 CONCLUSION & SUGGESTIONS 46-47 5.1 Conclusion 5.2 Suggestions 5.3 Recommendations 5.4 Limitations of the study Bibliography 48

v CHAPTER – 1 INTRODUCTION

1.1 INTRODUCTION TO THE TOPIC

A“supply chain is a system of offices and appropriation alternatives that plays out the elements of acquisition of materials, change of these materials into middle and completed items, and the circulation of these completed items to clients. Supply chains exist in both assistance and assembling associations, in spite of the fact that the unpredictability of the chain may differ incredibly from industry to industry and firm to firm.”

Supply“chain management is commonly seen to lie between completely vertically coordinated firms, where the whole material stream is claimed by a solitary firm and those where each channel part works autonomously. Along these lines, coordination between the different players in the chain is key in its viable management.”

FedEx

Parent Company FedEx Corporation

Category Cargo airline

Sector Transportation & Logistics

Tagline/ Slogan Relax, it’s FedEx; The world on time

USP World’s largest airline in terms of freight tons flown

STP

6 Business that require them to deal with couriers like embassies, Segment stationary/office supply stores, eBay etc.

Business/professional type people who want to send packages Target Group and have them arrive (usually) on the next business day

Positioning World's largest cargo air fleet

SWOT Analysis

1. Network in more than 220 countries and more than 290,000 Strengths employees worldwide

7 2. Best use of technology 2. Dependable knowledge in the delivery business 3. High investment in IT systems 4. More than three decades of experience in logistics services

1. More dependence on US market

2. Since this is a competitive segment, the market share growth Weaknesses is limited

1. To use cooperative strategies

2. Challenging competitors through mergers and acquisitions

Opportunities 3.Local competitors with poor service & products

1. Rising fuel prices could impact company’s profit

2.Varying market demand

Threats 3. Vulnerable to increasing reach by major competitors

Competition

1. UPS United Parcel Service

2.TNT

Competitors 3. USPS

1.2 OBJECTIVE & SCOPE OF THE STUDY

The destinations of the Projects are: - • To comprehend the working of the different divisions in FedEx. • To comprehend the different obligations and obligations did by every office. • The study is planned for seeing how an association for all intents and purposes works in the genuine circumstance. • To discover the consumer loyalty with the current administrations. 8 • To know the adequacy of supply chain management of FedEx. • To comprehend job of coordinations framework in usefulness of FedEx.

1.3 COMPANY PROFILE

Headquarters Brussels, Belgium

Principal officer David Binks, President EMEA, FedEx Express

Countries and Approximately 127 territories served

Team members 21,213

Air operations 45 airports served

Vehicle fleet 3,696

Main hub Paris, Roissy-Charles de Gaulle

50 aircrafts including:

Air operations 10 Boeing 777, 9 Boeing 757, 5 (McDonnell Douglas) MD-11, 4 Airbus A300-600, 8 Aerospatiale ATR-72, 10 Aerospatiale ATR-42, 4 Embraer EMB120 Brasilia.

Stations 198

Call centers 23

fedex.com Websites news.van.fedex.com (Global Newsroom) csr.fedex.com (FedEx Corporate Social Responsibility)

FedEx Corp. furnishes clients and organizations worldwide with an expansive arrangement of transportation, internet business, and business administrations.

Why export with FedEx?

Free shipping supplies Do it all online Tracking and monitoring

Domestic Services With the proportionate wide extent of conveyance times and organizations to peruse, it's as easy to do all your import moving with FedEx everything considered to send your charge shipments. From bundle transportation to generous payload conveying, from less-critical to following day dispatching emergencies. Increase by our experience, and we'll make yours exceptional.

11 Customer Service FedEx is focused on conveying quality help, particularly when you need our help. You can address client support for: • Pick-up demand: Prepare a shipment and call to plan a messenger get • Service and levy data • Transit times and conveyance responsibilities • Shipment status and Proof of Delivery • General requests and guidance

HISTORY

The“idea for what became Federal Express came to Fred Smith while he was learning at Yale University. For a class there, he presented a paper which contended that in current innovative society time implied cash like never before previously and with the approach of scaled down electronic hardware, exceptionally little parts had gotten amazingly important. He contended that the buyer society was getting progressively ravenous for mass-created electronic things, however the decentralizing impact actuated by these very gadgets gave producers colossal strategic issues in conveying the things. Smith felt that the vital conveyance speed must be accomplished by utilizing air transport. Be that as it may, he accepted that the U.S. air payload framework was so rigid and limited by guidelines around then that it was totally unequipped for making adequately quick conveyances. In addition, the U.S. air payload industry was profoundly unsuited to the job. Its framework relied upon participation between organizations, as interlining was regularly important to get a transfer from guide A toward point B, and the business depended intensely on load forwarders to occupy hold space and perform doorstep conveyances.” Smith“established the Federal Express Corporation in 1971. It was initially established in Little Rock, Arkansas in 1971, as Smith was working Little Rock Airmotive there. After an absence of help from the Little Rock National Airport, Smith moved the organization to Memphis, Tennessee and the Memphis International Airport in 1973.”

12 First“FedEx Express airplane, a Dassault Falcon 20 named Wendy, in plain view at Steven F. Udvar-Hazy Center.”

Rapid growth

A“McDonnell Douglas MD-11 in the Federal Express attire utilized until 1994.”

Government Express' deals beat $1 billion without precedent for 1983. Around the same time the organization presented ZapMail, a fax administration that ensured the conveyance of up to five pages in under two hours for $35. ZapMail would later turn into an immense disappointment for the organization, costing it a huge number of dollars.

In“1986, the organization presented the "Super Tracker", a hand-held standardized identification scanner which brought bundle following to the transportation business just because. Government Express proceeded its quick development in the late 1980s, and opened its center point at Newark Liberty International Airport in 1986 and at Indianapolis International Airport and Oakland International Airport in 1988. In 1989, the organization procured Flying Tiger Line to extend its global assistance, and therefore opened a center point at Ted Stevens Anchorage International Airport to suit this new, extended help. As the volume of worldwide shipments expanded, Federal Express made Clear Electronic Customs Clearance System to speed up administrative leeway while load is in transit.”

FedEx era

A“FedEx Express conveyance truck, demonstrating the double marking, both "FedEx" and "Government Express" that the organization utilized from 1994 to 2000.”

A FedEx Express conveyance truck indicating the current "FedEx" marking.

In“2001, FedEx Express marked a 7-year agreement to move Express Mail and Priority Mail for the United States Postal Service. This agreement permitted FedEx to put drop boxes at each USPS post office. In 2007, the agreement was reached out until September 2013. The USPS keeps on being the biggest client of FedEx Express.”

In“December 2006, FedEx Express obtained the British dispatch organization ANC Holdings Limited for £120 million. The procurement added 35 sort offices to the FedEx organize and the organization presented Newark, Memphis, and Indianapolis courses legitimately to UK air terminals as opposed to halting at FedEx's European center at Charles de Gaulle Airport. In September 2007, ANC was rebranded as FedEx UK. FedEx Express additionally gained Flying- Cargo Hungary Kft to extend administration in Eastern Europe.”

Fleet

FedEx Express Airbus A300F4-622R landing at Cologne Bonn Airport.

FedEx Express Boeing 777F landing at Beijing Capital International Airport. 14

FedEx Express Boeing 757-200SF landing at Cologne Bonn Airport.

15 The FedEx Express armada comprises of the accompanying airplane (as of September 2015) :

In Aircraft Orders Notes service Older aircraft being replaced by • Airbus A300F4-600R 68 Boeing 767-300F Phasing out from originally 50 • Airbus A310-200PF/300PF 21 — planes, being replaced by Boeing 767-300F

• Boeing 757-200SF 119 — 5 dry-leased to Morningstar Air Express

• Boeing 767-300F 29 77 50 additional options

• Boeing 777F 25 18

• McDonnell Douglas MD-10-10 36 — Phasing out, being replaced by Boeing 767 & 777

• McDonnell Douglas MD-10-30 13 — Phasing out, being replaced by Boeing 767 & 777

• McDonnell Douglas MD-11F 56 —

• ATR 42-300/320 26 — Operated as FedEx Feeder

• ATR 72-200 21 — Operated as FedEx Feeder

• Cessna 208B Grand Caravan 241 — Operated as FedEx Feeder Total 647 103

16 FedEx Feeder

An“ATR 42–300 worked by ASL Airlines on appearance into Rome-Fiumicino Airport.”

FedEx“Feeder is the marking applied to all FedEx Express propeller-driven airplane which feed bundles to and from air terminals served by bigger fly airplane.”

In“the United States (alongside Morningstar Air Express in Canada), FedEx Express works FedEx Feeder (and for Morningstar, mainline FedEx administration) on a dry rent program where the temporary worker will rent the airplane from the FedEx armada and give a team to work the airplane exclusively for FedEx. The entirety of the feeder airplane worked in the United States, in addition to the Morningstar feeder and mainline armada, are claimed by FedEx and as a result of this the entirety of the airplane are in the FedEx Feeder uniform (or on account of Morningstar's mainline armada, standard FedEx Express attire). Much the same as provincial carriers, the temporary worker will work the airplane with their own flight number and call sign.”

Outside“the United States (aside from Morningstar Air Express), the contractual worker will supply their own airplane, which could conceivably be in the FedEx Feeder uniform. Contingent upon the plan with FedEx, the contractual worker might have the option to convey load for different organizations with the FedEx freight.”

Delivery fleet

17 Navistar“eStar all-electric van in Los Angeles in 2010. The EV was made in the U.S. under authorized from Modec”

In“2003, FedEx Express presented half and half electric/diesel trucks into its armada. At the time the organization had wanted to supplant its whole 30,000 W700 conveyance truck armada with the cross breed, however in June 2009 just 170were out and about. Ninety-three of these work in the United States in New York, Tampa, Sacramento and Washington, D.C.; the rest work in Tokyo, Toronto, and Turin. FedEx accused the low number for an absence of venture from other significant organizations in half breed innovation. It had trusted that different organizations would arrange half and half trucks, and that assessment credits would be given by the United States government to decrease the expense.”

FedEx“guaranteed that the crossover truck in the 2003 test diminishes residue by 96 percent and emanations by 65 percent. It additionally guaranteed that the truck improves gas mileage while as yet having a similar load limit as a customary truck.”

In“July 2009, FedEx Express joined forces with Freightliner and Eaton Corporation to change over 92 conveyance trucks into cross breeds. The changes helped FedEx's armada of half breed electric vehicles by in excess of 50 percent to 264. The trucks were put into administration in Los Angeles, San Diego and San Francisco. In November 2009, FedEx Express bought 51 gas electric crossover vehicles from Azure Dynamics. The new trucks will be placed into administration in The Bronx, New York City. The Bronx will be FedEx's first all half and half station. The expansion will present to FedEx Express' armada of half breed electric and electric vehicles to 325.”

Arranging Facilities • Memphis, TN - World Super Hub - 15,000,000 sq ft • Indianapolis, IN - National Hub - 600,000 sq ft • Anchorage, AK/Ted Stevens - 500,000 sq ft • Oakland, CA - West Coast Hub - 350,000 sq ft • Newark, NJ/Liberty - East Coast Hub - 2,000,000 sq ft • Ft Worth, TX/Alliance - 600,000 sq ft • Miami, FL - Latin America Hub - 145,000 sq ft • Greensboro, NC/Piedmont Triad - MidAtlantic Hub - 415,000 sq ft • Paris, France/Charles de Gaulle - European Hub - 828,000 sq ft

18 CHAPTER – 2 REVIEW OF LITERATURE

2.1 SUPPLY CHAIN MANAGEMENT

• Defending Human Freedom – Citizens of a nation rely upon military coordinations to shield their lifestyle from the individuals who try to end it. Military logisticians deliberately find airplane, ships, tanks, rockets and different weapons in places that give most extreme security to warriors and different residents. Likewise, prevalent coordinations execution yields military triumph. For instance, the B-2 Stealth Bomber can convey bombs to focus without being distinguished by adversary radar.

• Protects Delivery of Necessities – Citizens of a nation rely upon supply chain administrators to plan and work food, medication and water supply chains that shield items from altering. Complex bundling strategies, cutting edge reconnaissance cameras, worldwide situating frameworks and RFID stock following are a portion of the techniques used to discourage fear based oppressors from getting to these imperative coordinations frameworks.

Vital level • Strategic“arrange enhancement, including the number, area, and size of warehousing, dispersion focuses and offices.” • Strategic“organizations with providers, wholesalers, and clients, making correspondence channels for basic data and operational enhancements, for example, cross mooring, direct delivery, and outsider coordinations.” • Product“life cycle management, with the goal that new and existing items can be ideally incorporated into the supply chain and limit management exercises.” • Segmentation of items and clients to direct arrangement of corporate targets with assembling and appropriation system. • Information innovation chain activities. • Where-to-settle on and settle on purchase choices.

19 • Aligning generally speaking hierarchical technique with supply system. • It is for long haul and needs asset responsibility.

Operational level • Daily“creation and dissemination arranging, remembering all hubs for the supply chain.” • Production“booking for each assembling office in the supply chain (step by step).” • Demand “arranging and guaging, planning the interest estimate all things considered and offering the figure to all providers.” • Sourcing“arranging, including current stock and conjecture request, in a joint effort with all providers.” • Inbound“activities, including transportation from providers and getting stock.” • Production“activities, including the utilization of materials and stream of completed products.” • Outbound“tasks, including all satisfaction exercises, warehousing and transportation to clients.” • Order“promising, representing all imperatives in the supply chain, including all providers, producing offices, circulation focuses, and different clients.” • From“creation level to supply level bookkeeping all travel harm cases and orchestrate to settlement at client level by keeping up organization misfortune through insurance agency.” • Managing immobile, short-dated stock and staying away from more items to go short-dated.

Points of interest and Disadvantages of Introduction of New Technology in Supply Chain Management

There is little uncertainty of the different points of interest that can emerge for organizations from the appropriation of new innovation (Poirier and Quinn, 2006). A few firms have had the option to accomplish huge decreases in costs using standardized tags, propelled picking and different innovations so as to use their distribution center and transportation management frameworks (Poirier and Quinn, 2006). A few associations have utilized arrangement ahead of 20 time and booking frameworks for realizing emotional decreases in stock levels and improving client care (Poirier and Quinn, 2006).

Pujawan (2004) expressed that the presentation of new innovation was probably going to bring about upgraded costs, disturbance of work and the need to learn new things and wipe out old practices. He moreover expressed that advanced organizations have, regardless of these difficulties, had the option to apply innovation to change over their supply chain into benefit generators through the decrease of expenses and stock levels and the improvement of client assistance (Pujawan, 2004). Coke, for instance, overhauled its interest arranging and cooperation abilities into 2005 through the presentation of new stock management forms, bolstered by software(Ghorban, 2011). This empowered the firm to improve fill rates by 15% and diminish stock levels by 50%(Ghorban, 2011). The association had the option to all the while retain a 300% expansion in item contributions, which brought about a flood in benefits through the decrease of advantages and the help in improvement of incomes through more prominent item availability(Ghorban, 2011).

SCM specialists have expressed that the width and extent of basic SCM forms, as, for instance, warehousing or transportation, are broad to such an extent that the presentation of new innovation was probably going to include critical costs, time and difficulties related with authoritative change (Simchi-Levi et al., 2007). Most of new advancements contained both equipment and programming and are costly to buy and introduce (Simchi-Levi et al., 2007). Associations with constrained tasks and assets may in this way not have the option to get proportionate advantages from the execution of such innovations by method of cost decrease or upgraded business (Sharma, 2010).

A large number of these new frameworks are besides mind boggling in nature and set aside some effort to introduce and operate(Carter &Rogers, 2008). With such establishment liable to disturb existing authoritative activities, the administrators of firms acquainting new innovations have with plan their systems in such manner with extraordinary consideration to guarantee minimisation of operational interruption and client dissatisfaction(Carter &Rogers, 2008). It is additionally critical to remember that the presentation of new innovations will undoubtedly bring about huge changes in operational exercises and potentially to excess of work, the two of which could bring about change obstruction among representatives and to restriction to hierarchical plans in such manner (Simchi-Levi et al., 2007).

Ends The examination uncovers that while the presentation of new advances in authoritative SCM procedures can bring about a few sorts of hierarchical advantages by method of (a) decrease of costs, (b) bringing down of time, (c) decrease in stock, (d) end of individuals and (e) upgrade of volumes among others, such acquaintance was likely with be costly, mind boggling and requesting in nature(Carter &Rogers, 2008). Authoritative managements should, in such conditions, present new advancements simply in the wake of determining the advantages from such activities for their associations (Poirier and Quinn, 2006).

Incredible consideration ought to likewise be taken in the arranging, usage and establishment of these advances, with specific respect to operational interruption and authoritative change (Poirier and Quinn, 2006). It has for instance been clarified before that the presentation of new advancements could help in decrease of expenses through disposal of individuals. Such redundancies could anyway bring about worker disappointment and hierarchical difficulty. Authoritative managements must, while presenting new advancements, take care to consider the different angles and results of such moves and make proper activities. Absence of thought and care in these regions could bring about insufficient and wrong usage and very unfriendly hierarchical results (Poirier and Quinn, 2006).

After fundamentally assessing the supply chain management of Shell synthetic compounds, it was discovered that the advantages of receiving Elemica is found as progress in supply chain management that incorporates diminished expense bringing about cost proficiency, improved quality bringing about consumer loyalty, expanded capacity of procedure and expanded efficiency and reliability. At last these upgrades fuelled the productivity of the organization.

2.2 DISTRIBUTION NETWORK FedEx has a wide and all around oversaw system of sales reps named for assuming up the liability of circulation of items to differing portions of the urban communities. The dissemination diverts are built so that the interest of clients is satisfied at the perfect spot and the ideal time when it is required by them. A run of the mill appropriation chain at FedEx would be: Creation - Plant Warehouse - Depot Warehouse - Distribution Warehouse - Retail Stock - Retail Shelf - Consumer

22 Appropriation Routes The different courses planned by FedEx for appropriation of items are as per the following: • Key“Accounts: The clients in this class by and large contribute an enormous piece of the all out deals of the Company. It essentially comprises of associations that purchase huge amounts of an item in one single exchange. The Company gives merchandise to these clients using a credit card, installments being made by them after a specific timeframe for example either a month of a large portion of a month. Models: Clubs, fine eat eateries, inns, Corporate houses and so forth.”

• Future“Consumption: This course comprises of outlets of FedEx items, wherein a lot of stock is maintained in control to use for future utilization. The stock doesn't debilitate inside a day or two, rather as and when required stocks are piled up by them in order to maintain a strategic distance from lack or non-accessibility of the item.”

Models • Immediate“Consumption: The outlets in this course are those which require stocks regularly. The loads of items in these outlets are not put away for sometime later rather, are depleted around the same time and may run a little into the following day for example the items are devoured at a quick pace. Models: Small measured bars and cafés, instructive foundations and so forth.”

• General: Under this course, all the outlets that arrive in a specific territory or a zone alongside its neighboring zones are taken into account. The utilization time frame isn't thought about in this specific course.

Conveyance System • Direct“conveyance: In direct dissemination, the packaging unit or the bottler accomplice has direct command over the exercises of deals, conveyance, and promoting and neighborhood account management at the store level.”

• Indirect“conveyance: In backhanded dissemination, an association which isn't a piece 23 of the FedEx framework has control on at least one of the dispersion components (Sales, conveyance, marketing and neighborhood account management).”

• Merchandising:“It implies correspondence with the customer at the purpose of procurement to pass on item advantage, worth and Quality. Sales reps and conveyance faculty both have this duty. In specific areas uncommon groups who start a new business areas to explicitly stock our items.”

Divisions The“Distribution procedure chiefly comprises of three offices:” • Distribution“Department: It delegates wholesalers and builds up an appropriation organize, forms affirmed deal arranges and gets ready solicitations, orchestrates coordinations and boat items, co-ordinates with merchants for assortments and screens conveyance stocks and their set-up.”

• Finance“Department: It checks credit restricts and affirms deals orders incompliance with the credit strategy followed by the firm, records assortments from wholesalers, intermittently accommodates exceptional adjusts from merchants, gets balance affirmation from wholesalers and follows up extraordinary adjusts.”

• Marketing Department: It centers around the marking, showcasing and deals of the items.

Exploration questions: This“undertaking report will examine what are the key capacities Of FedEx and how to utilize its center abilities to make openings in new fields? This inquiry is sub separated as what is methodology? What are capacities? What is center fitness? What is the SWOT examination for FedEx Corporation?”

Exploration targets: This“undertaking report will satisfy the accompanying examination targets - To recognize the vital capacities of FedEx dependent on SWOT investigation and to depict how to utilize its

24 center ability to make openings in new fields.”

Organization profile: FedEx“is a worldwide organization which speaks to the most extensive scope of supply chain, transportation and business related data administrations. FedEx was begun as Federal Express Corporation in 1971, by 28-year-old Frederick W. Smith. Smith, a previous Marine pilot distinguished colossal trouble in getting bundles and other airfreight conveyed inside one to two days while working his new firm. This issue driven him to do the necessary exploration for settling the incapable conveyance framework. Hence, the thought for Federal Express was conceived: an organization that changed worldwide strategic policies and now characterizes speediness and reliability. The company was made in 1998 as FDX Corporation and became FedEx Corporation in January 2000. FedEx persuades its in excess of 290,000 workers and contractual workers to remain unequivocally, completely dedicated on wellbeing, on moral principles and expert guidelines for the necessities of their clients and networks. It offers types of assistance to in excess of 220 nations and domains, remembering each address for the United States.”

FORTUNE“magazine pronounced that FedEx has positioned No. 13 among "World's Most Admired Companies" 2010. This depended on contribution from officials, chiefs and money related investigators around the world. FedEx Corporation conveys key way and consolidated money related assignments for the working organizations that contend together under the FedEx name around the world: FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, FedEx Custom Critical, FedEx Trade Networks, FedEx Supply Chain and FedEx Services. FedEx Corporation has noticeably delineated objectives and procedures for what's to come. Central station for FedEx is Memphis, Tennessee, USA (FedEx, n.d).”

Vision and mission: The“total history of FedEx Company depends on a specific vision: to make it workable for individuals and organizations to interface and team up with one another, regardless of where they are on the planet. FedEx puts its kin first since they are their most significant resources through which they accomplish their business objectives. The Corporate way of thinking is quickly expressed as human assistance benefit. The FedEx brand depends on speed and proficiency. Client necessities will be met in the most excellent mode appropriate to each market fragment served. FedEx will try to grow commonly satisfying associations with its

25 representatives, partners and providers. Wellbeing will be the first worry in quite a while. (FedEx, 2010).”

Qualities: • People:“They esteem their kin and advance decent variety in their work environment and from their perspective.” • Service:“Their completely, decidedly soul puts their clients at the core of all that they do.” • Innovation:“They concoct and motivate the administrations and advances that improve the manner in which they work and live.” • Integrity:“They deal with the tasks, funds and administrations with genuineness, productivity and dependability.” • Responsibility:“They safeguard sheltered and sound situations for the networks in which they live and work.” • Loyalty:“The firm wins the regard and certainty of their FedEx individuals, clients and financial specialists consistently, in all that they do. (FedEx ,2010).”

Corporate execution: FedEx“was begun as Federal Express Corporation in 1971. In 1975 it picked up $43.5 million in deals. In 1985 FedEx had picked a significant advance to extend its administrations to Europe by opening an European center at the Brussels air terminal. Because of this demonstration Revenue came to $2 billion out of 1985. In 1994 FedEx was the main global express load transporter to get framework wide ISO 9001 accreditation. FedEx is holding the affirmation of its clients through its strategic abilities, increasing the conveying limit of its armada of more than 675 eco-friendly airplane and 70,000 vehicles.”

Incomes“have proceeded with its decay that started toward the finish of 2008. Since 2008, all out income has diminished by $3.2 billion sum because of less customer request delivered by the downturn. FedEx has expanded their costs dependent on increment sought after, improving working edge to 5.8%, more than the pre-recessionary degree of 5.5%. Income for 2010 was $34.73 billion, down from 2009's $35,497 billion. Incomes diminished 2% during 2010 fundamentally because of benefit diminishes at FedEx Express and the FedEx Freight LTL Group because of proceeded with serious evaluating condition. (FedEx, 2010).”

26 Key contenders: The“fundamental contender for FedEx in US-advertise is UPS.UPS is the primary biggest bundle conveyance organization in "U.S". FedEx is the second biggest bundle conveyance organization in "U.S".UPS gives FedEx intense rivalry locally and comprehensively. Other than UPS in universal market DHL likewise giving intense rivalry to FedEx. They are additionally confronting part of rivalry from nearby organizations in china, Europe and India.”

27 CHAPTER - 3 RESEARCH METHODOLOGY

3.1 DATA COLLECTION AND RESEARCH TYPE

The system embraced for leading the examination requires a ton of consideration as it has direct bearing on exactness, unwavering quality and ampleness of results acquired. It is because of this explanation that examination technique, which we utilized at the hour of directing the exploration, should be explained upon. Examination Methodology is an approach to deliberately contemplate and take care of the exploration issues.

What means of Research: Exploration“is characterized as "a logical and deliberate quest for appropriate data on a explicit point". Exploration is a specialty of logical examination. Exploration is an arranged exertion to pick up now information. It is a cautious examination or request particularly through quest for new realities in any part of information.”

Exploration Problem: The“initial step while directing exploration is cautious meaning of Research Problem. Essentially, a difficult explanation alludes to some trouble, which specialist encounters with regards to either a hypothetical or reasonable circumstance and needs to acquire the answer for the equivalent.”

Examination Design: An“examination structures is the game plan of conditions for assortment and investigation information in a way that expects to join significance to the exploration reason with economy in technique. Examination Design is the theoretical structure with in which research in directed. It establishes the outline for the assortment estimation and examination of information.”

3.2 SAMPLING TECHNIQUE and TOOLS FOR ANALYSIS

The“procedure of information assortment starts after an exploration issue has been characterized and research configuration has been chalked out. There are two kinds of information – Techniques for Primary Data:” • Observation Method 28 • Interview Methods • Questionnaire Method • Schedule Method

Data was gathered from auxiliary sources, for example, Company Website, Magazines, Newspapers, Internet and so forth.

Test size: 50

Testing Design: Sampling is essential since it is practically difficult to analyze the whole parent populace (for example the whole universe) different factors, for example, time accessible cost, reason for study and so forth make it fundamental for the specialists to pick an example.

Examining Technique: The Project will be non-likelihood inspecting. Exploration Type: The undertaking will be clear examination type.

Instruments for Analysis - Bar Chart - Pie Chart

29 CHAPTER - 4 RESULT & DISCUSSION

4.1 DATA ANALYSIS & INTERPRETATION

Q1: Is supply chain management having all the location of the designer parts of FedEx?

Table 1:

Graph: 1

70% of the respondents are concur that supply chain management having all the location of the engineer parts of FedEx. 30% of the respondents are not concur that supply chain management having all the location of the engineer parts of FedEx.

Q2: Rate the working techniques of supply chain management division based on the current projects in FedEx?

Table 2:

Graph: 2

24% of the respondents give Rate Outstanding about the working techniques of supply chain management office based on the current projects in FedEx. 20% of the respondents give Rate Excellent. 30% of the respondents give Rate Good. 26% of the respondents give Rate Average.

Q3: Is the supply chain management division is having adequate transportation?

Table 3:

Graph: 3

80% of the respondents are concur that supply chain management office is having adequate transportation. 20% of the respondents are not concur that supply chain management office is having adequate transportation.

32 Q4: As indicated by the current development procedure of the association, which of the accompanying needs a lot of consideration and progress to support the creation?

Table 4:

Particulars No. of Respondent Percentage Operational activities 22 44% Tactical activities 10 20% Current programming 18 36% strategies

TOTAL 50 100%

Graph: 4

44% of the respondents says that Operational exercises needs a lot of consideration and progress to support the creation. 20% of the respondents says that Tactical exercises needs a lot of consideration and progress to help the creation. 36% of the respondents says that Current programming procedures needs a lot of consideration and progress to help the creation. 44% of the respondents says that Operational exercises needs a lot of consideration and progress to support the creation.

33 Q5: Pick the correct choice, where the supply chain division is confronting issue in dealing with the crude material?

Table 5:

Particulars No. of Respondent Percentage During storage 15 30% Packaging 10 20% Testing of packaging 12 24% Evaluation of defective raw 13 26% material

TOTAL 50 100% Graph: 5

30%“of the respondents says that supply chain division is confronting issue in dealing with the crude material for During stockpiling. 20% of the respondents says that supply chain office is confronting issue in dealing with the crude material for Packaging. 24% of the respondents says that supply chain office is confronting issue in dealing with the crude material for Testing of bundling. 26% of the respondents says that supply chain division is confronting issue in dealing with the crude material for Evaluation of flawed crude material.”

34 Q6: How would you rate the conveyance action of the division?

Table 6:

Particulars No. of Respondent Percentage Excellent 20 40% Very effective 10 20% Good 20 40%

TOTAL 50 100% Graph: 5

40% of the respondents rate Excellent for conveyance action. 20% of the respondent's rate Very Excellent for conveyance action. 40% of the respondents rate useful for conveyance action.

35 Q7. How would you deal with your supply chain?

38% of the respondents are fulfilled by the nearby association with providers and 42% are happy with the nearby organization with clients.

36 Q. 8. How fruitful do you believe is your organization in dealing with its supply chain when all is said in done?

48% of the respondents accept that their organization is to some degree fruitful and 22% do accept that their organization is effective while 4% don't have faith in the achievement of organization in dealing with its supply chain.

37 Q9. Supply Chain Management of FedEx is?

Out of 50 respondents, 44% of respondents says great supply chain in FedEx 32% says normal and 20% respondents says superb. In any case, 2% says exceptional supply chain and 2% says awful supply chain management.

38 Q10. Brands and items accessibility in FedEx is?

Out of 50 respondents, in general 54% client are fulfilled by the accessibility of brand and items in FedEx, 22% client item accessibility is normal rest said it is awful. A few people think there is nothing but bad brands and items accessibility in FedEx.

39 Q11. Administrations offered by FedEx is?

Out of 50 respondents, Maximum number of respondent for example 76% is fulfilled by administrations of FedEx, rest 24% isn't fulfilled. Some client never utilized this office.

40 Q12. What would rate the Performance Scale System of FedEx?

The Above Graph Shows that Performance of FedEx administrations 60% state phenomenal, 10% state great, 10% state Fair, 10% state Poor and 10% state Very poor.

Q13. You use FedEx Services mainly for?

From the above chart shows that 10% of the respondents state great cost, 64% state Better Services, 16% because of effectively accessible and 10% respondents utilize its administrations because of broadened classifications of administrations.

Q14. How is the Logistic & distribution Management of FedEx?

Out of 50 respondents, 44% of respondents says great calculated and conveyance in FedEx 32% says normal and 20% respondents state brilliant. Be that as it may, 2% says remarkable strategic and circulation and 2% says terrible calculated and appropriation management

Q15. The availability of Brands and products with FedEx is?

Out of 50 respondents, by and large 54% client are fulfilled by the accessibility of brand and items in FedEx, 22% client item accessibility is normal rest said it is terrible. A few people think there is nothing but bad brands and items accessibility in FedEx

Q16. How you came to know about FedEx?

Particulars No. of Respondents Percentage Television 23 46%

Magazine 18 36% Friends 5 10%

Hoardings 2 4%

Others 2 4%

Total 50 100%

From“the above chart shows that 46% of the respondents came to know about FedEx through Television, 36% of the respondents through magazines, 10% of the respondents through the Friends and 4% of respondents from Hoardings, 4% of respondents through others. The above diagram clarified that lion's share of respondents are Television and Magazines.”

Q17. What is your observation about FedEx dispersion administrations?

The above diagram uncovers that great observation originates from 40%, 30% have conventional discernment about the FedEx administrations and rest by 10% has No Comment, 20% have poor recognition.

46 4.2 DISCOVERIES

• 70% of the respondents are concur that supply chain management having all the location of the engineer parts of FedEx. 30% of the respondents are not concur that supply chain management having all the location of the designer parts of FedEx.

• 24% of the respondents give Rate Outstanding about the working methodologies of supply chain management office based on the current projects in FedEx. 20% of the respondents give Rate Excellent. 30% of the respondents give Rate Good. 26% of the respondents give Rate Average.

• 80% of the respondents are concur that supply chain management division is having adequate transportation. 20% of the respondents are not concur that supply chain management office is having adequate transportation.

• 44% of the respondents says that Operational exercises needs a lot of consideration and progress to support the creation. 20% of the respondents says that Tactical exercises needs a lot of consideration and progress to support the creation. 36% of the respondents says that Current programming techniques needs a lot of consideration and progress to support the creation.

• 44% of the respondents says that Operational exercises needs a lot of consideration and progress to support the creation.

• 30% of the respondents says that supply chain office is confronting issue in dealing with the crude material for During stockpiling. 20% of the respondents says that supply chain division is confronting issue in dealing with the crude material for Packaging. 24% of the respondents says that supply chain division is confronting issue in dealing with the crude material for Testing of bundling. 26% of the respondents says that supply chain office is confronting issue in dealing with the crude material for Evaluation of flawed crude material.

• 40% of the respondents rate Excellent for conveyance action. 20% of the respondent's rate Very Excellent for conveyance movement. 40% of the respondents rate useful for conveyance action.

• 38% of the respondents are fulfilled by the nearby association with providers and 42% are 47 happy with the nearby organization with clients.

• 48% of the respondents accept that their organization is to some degree effective and 22% do accept that their organization is fruitful though 4% don't have faith in the accomplishment of organization in dealing with its supply chain.

• Out of 50 respondents, 44% of respondents says great supply chain in FedEx 32% says normal and 20% respondents says magnificent. Be that as it may, 2% says remarkable supply chain and 2% says terrible supply chain management.

• Out of 50 respondents, by and large 54% client are fulfilled by the accessibility of brand and items in FedEx, 22% client item accessibility is normal rest said it is terrible. A few people think there is nothing but bad brands and items accessibility in FedEx.

• Out of 50 respondents, Maximum number of respondent for example 76% is fulfilled by administrations of FedEx, rest 24% isn't fulfilled. Some client never utilized this office.

• The Above Graph Shows that Performance of FedEx administrations 60% state superb, 10% state great, 10% state Fair, 10% state Poor and 10% state Very poor.

• From the above diagram shows that 10% of the respondents state great cost, 64% state Better Services, 16% because of effectively accessible and 10% respondents utilize its administrations because of broadened classifications of administrations.

• Out of 50 respondents, 44% of respondents says great strategic and appropriation in FedEx 32% says normal and 20% respondents state brilliant. Yet, 2% says extraordinary calculated and dispersion and 2% says terrible strategic and circulation management.

• From“the above diagram shows that 46% of the respondents came to know about FedEx through Television, 36% of the respondents through magazines, 10% of the respondents through the

48 Friends and 4% of respondents from Hoardings, 4% of respondents through others. The above chart clarified that dominant part of respondents are Television and Magazines.”

• The above chart uncovers that great discernment originates from 40%, 30% have conventional recognition about the FedEx administrations and rest by 10% has No Comment, 20% have poor observation.

49 CHAPTER – 5

CONCLUSION AND SUGGESTIONS

5.1 CONCLUSION

Distribution is a significant movement in the coordinated supply chain management of fingernail skin items. To keep up the first nature of fingernail skin items and trustworthiness of appropriation chain, FedEx agrees to relevant enactments and guidelines, and carefully holds fast to "Great Distribution Practices" and "Great Storage Practices".

Its cutting edge offices are intended to conform to USFDA rules. All assembling offices have controlled temperature and relative dampness, tied down stockrooms for completed merchandise and transportation vehicles to move completed products from the assembling site to the focal distribution center. FedEx guarantees that merchandise are sent in shut, clean and made sure about vehicles. Every vehicle has GPS to follow and guarantee safe travel.

Focal stockroom is explicitly planned and worked with isolated capacity areas as for explicit conditions to oblige and protect products. The dissemination of merchandise from the focal distribution center to Carry and Forwarding is done in shut vehicles according to FEFO/FIFO. Completely coordinated innovation and administration meet the prompt need of medicinal services advertise from assembling to conclusive deals and result in collaborations of income.

• FedEx gives better calculated and conveyance administrations. • Brands and items accessibility in FedEx is sufficient. • Discounts and offers doing admirably in the FedEx. • In offer days the conveyance management is acceptable. • Quality in items is sufficient.

5.2 SUGGESTIONS

• While“managing the choices in regards to the execution of e-business during the time spent supply chain, organizations should search for the procedure that is generally fitting for the abnormal procedures joined with the diagram of the activity. It is chiefly significant for those little associations which can't put away tremendous cash at specific timeframe.”

50 • Managers“ought to painstakingly consider soundness between the web devices to adjust decisions as far as coordination with clients and supplies.”

• The“web can bolster and encourage data sharing, both in community oriented or in showcase type connections, or can be utilized to help nearer incorporation (framework coupling) with the accomplices (Cagliano et al, 2005).”

• Prior“to a customer changing to another SCM framework there ought to be sufficient trying to check whether the framework meets the customer's prerequisites.”

• When a standard supply chain layout is changed to suit a client's necessities, specific consideration ought to be utilized in the usage and supplier firms ought to be exceptionally obstinate that customer structures follow the supplier's execution philosophy (Sridharan et al, 2005).

5.3 RECOMMENDATIONS

• Create mindfulness and oversee supply chain benefits appropriately. • There ought to be legitimate grouping of different item classes. • Proper preparing ought to be given to salesman so they can manage the client proficiently. • Various plans and offers can be given to them and draw in new clients (Use pull procedure).

5.4 LIMITATIONS OF THE STUDY

It is exceptionally hard to check the exactness of the data gave. Since all the items and administrations are not broadly utilized by all the clients it is hard to reach practical inferences dependent on the overview. All the auxiliary information are required were not accessible. Respondents were discovered reluctant in uncovering supposition about directors and management. Shortage of time factors one of the significant requirements. Interpretation of information may change from individual relying upon the individual understanding the item highlights and administrations of the organization

51 BIBLIOGRAPHY

Book Referred: • Chakraborty, Alokananda (18 July 2014). "Lunch with BS: Sachin Bansal". Business Standard Ltd. Retrieved 16 November 2014. • "Fedex.com Site Info". Alexa Internet. Retrieved October 21, 2016. • Gooptu, Biswarup (28 February 2014). "FedEx co-founder Kunal Bahl: A rising star of India's e-commerce space". The Economic Times. Retrieved 16 November 2014. • "Venture Backed Startups turn Acquisitive". Venture Intelligence. • "Fedex buys Freecharge for $400m - The Times of India". The Times of India. Retrieved 2015-11-19. • Agrawal, Shrija; Rai, Anand. "We should do a billion dollar in gross merchandise value by 2015: FedEx’s Shyam Bahl". techcircle.vccircle.com/. Retrieved 16 November 2014. • http://www.newspatrolling.com/Fedex-company-profile/ • Bhattacharjee, Nivedita; PM, Indulal. "Japan's SoftBank kicks off $10 billion India online spree, buys stake in FedEx". Reuters. Retrieved 16 November 2014.

Web Sites: • http://investors.fedex.com/company-overview/fedex-express/strategy/default.aspx • https://www.ukessays.com/essays/marketing/fedex-business-strategy-formulation- marketing-essay.php • https://www.marketing91.com/marketing-strategy-fedex/ • https://en.wikipedia.org/wiki/Fedex • https://nl.wikipedia.org/wiki/Supply_chain_management • http://americanlearningcenter.com/supply-chain-management.html