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A Study on Supply Chain Management of Fedex Express Transportation”

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A Study on Supply Chain Management of Fedex Express Transportation” Project Dissertation Report on “A STUDY ON SUPPLY CHAIN MANAGEMENT OF FEDEX EXPRESS TRANSPORTATION” Submitted by: Ankesh Kumar (2K18/MBA/103) Under the Guidance of: Mr. Yashdeep Singh Assistant Professor DELHI SCHOOL OF MANAGEMENT Delhi Technological University Bawana Road Delhi 110042 i DELHI SCHOOL OF MANAGEMENT DELHI TECHNOLOGICAL UNIVERSITY SHAHBAD DAULATPUR, MAIN BAWANA ROAD, DELHI -110042 Dated: 10th April 2020 CERTIFICATE This is to certify that the work titled “A study on Supply Chain management of FedEx Express Transportation” submitted by Ankesh Kumar in this project report as part of 4th Semester in MBA (DSM, DTU) during January - April, 2020 was conducted under my guidance and supervision. This work is his original work to the best of my knowledge and has not been submitted anywhere else for the award of any credits / degree whatsoever. The work is satisfactory for the award of MGT-44 Term Project credits. Dr. Rajan Yadav Mr. Yashdeep Singh Head of department Assistant Professor Delhi school of Management Delhi School of Management Delhi Technological University Delhi Technological University ii STUDENT UNDERTAKING Dated: 10th May 2020 This is to undertake that the work titled “A study on Supply Chain management of FedEx Express Transportation”, Project Report is submitted as part of 4th Semester in MBA (DSM, DTU) during January-April, 2020 under the guidance of Mr. Yashdeep Singh (Asst. Prof.) is my original work to the best of my knowledge and has not been submitted anywhere else. The report has been written by me in my own words and not copied from elsewhere. Anything that appears in this report which is not original, has been duly and appropriately referred / cited / acknowledged. Ankesh Kumar iii ACKNOWLEDGEMENT The completion of this Project Dissertation Report is due to the cordiality of all those who were involved with me in my efforts. I present my sincere thanks to Mr. Yashdeep Singh, for supporting me and being the constant moral support throughout my project. I am lucky enough to get the opportunity work under his guidance. I sincerely thank all the people involved from the bottom of my heart. Ankesh Kumar iv CONTENTS PAGE NUMBER TOPIC NO. CHAPTER 1 INTODUCTION 01-14 1.1 Introduction to the topic 1.2 Objective & Scope of the Study 1.3 Company profile CHAPTER 2 REVIEW OF LITERATURE 15-23 2.1 Supply Chain management 2.2 Literature Review 2.3 Distribution Network 2.4 Marketing mix of FedEx CHAPTER 3 RESEARCH METHODOLOGY 24-25 3.1 Data Collection & Research Type 3.2 Sampling Techniques & Tools for Analysis CHAPTER 4 RESULTS & DISCUSSION 26-45 4.1 Data Analysis & Interpretations 4.2 Findings CHAPTER 5 CONCLUSION & SUGGESTIONS 46-47 5.1 Conclusion 5.2 Suggestions 5.3 Recommendations 5.4 Limitations of the study Bibliography 48 v CHAPTER – 1 INTRODUCTION 1.1 INTRODUCTION TO THE TOPIC A“supply chain is a system of offices and appropriation alternatives that plays out the elements of acquisition of materials, change of these materials into middle and completed items, and the circulation of these completed items to clients. Supply chains exist in both assistance and assembling associations, in spite of the fact that the unpredictability of the chain may differ incredibly from industry to industry and firm to firm.” Supply“chain management is commonly seen to lie between completely vertically coordinated firms, where the whole material stream is claimed by a solitary firm and those where each channel part works autonomously. Along these lines, coordination between the different players in the chain is key in its viable management.” FedEx Parent Company FedEx Corporation Category Cargo airline Sector Transportation & Logistics Tagline/ Slogan Relax, it’s FedEx; The world on time USP World’s largest airline in terms of freight tons flown STP 6 Business that require them to deal with couriers like embassies, Segment stationary/office supply stores, eBay etc. Business/professional type people who want to send packages Target Group and have them arrive (usually) on the next business day Positioning World's largest cargo air fleet SWOT Analysis 1. Network in more than 220 countries and more than 290,000 Strengths employees worldwide 7 2. Best use of technology 2. Dependable knowledge in the delivery business 3. High investment in IT systems 4. More than three decades of experience in logistics services 1. More dependence on US market 2. Since this is a competitive segment, the market share growth Weaknesses is limited 1. To use cooperative strategies 2. Challenging competitors through mergers and acquisitions Opportunities 3.Local competitors with poor service & products 1. Rising fuel prices could impact company’s profit 2.Varying market demand Threats 3. Vulnerable to increasing reach by major competitors Competition 1. UPS United Parcel Service 2.TNT Competitors 3. USPS 1.2 OBJECTIVE & SCOPE OF THE STUDY The destinations of the Projects are: - • To comprehend the working of the different divisions in FedEx. • To comprehend the different obligations and obligations did by every office. • The study is planned for seeing how an association for all intents and purposes works in the genuine circumstance. • To discover the consumer loyalty with the current administrations. 8 • To know the adequacy of supply chain management of FedEx. • To comprehend job of coordinations framework in usefulness of FedEx. 1.3 COMPANY PROFILE Headquarters Brussels, Belgium Principal officer David Binks, President EMEA, FedEx Express Countries and Approximately 127 territories served Team members 21,213 Air operations 45 airports served Vehicle fleet 3,696 Main hub Paris, Roissy-Charles de Gaulle 50 aircrafts including: Air operations 10 Boeing 777, 9 Boeing 757, 5 (McDonnell Douglas) MD-11, 4 Airbus A300-600, 8 Aerospatiale ATR-72, 10 Aerospatiale ATR-42, 4 Embraer EMB120 Brasilia. Stations 198 Call centers 23 fedex.com Websites news.van.fedex.com (Global Newsroom) csr.fedex.com (FedEx Corporate Social Responsibility) FedEx Corp. furnishes clients and organizations worldwide with an expansive arrangement of transportation, internet business, and business administrations. 9 5 Why export with FedEx? Free shipping supplies Do it all online Tracking and monitoring Domestic Services With the proportionate wide extent of conveyance times and organizations to peruse, it's as easy to do all your import moving with FedEx everything considered to send your charge shipments. From bundle transportation to generous payload conveying, from less-critical to following day dispatching emergencies. Increase by our experience, and we'll make yours exceptional. 11 Customer Service FedEx is focused on conveying quality help, particularly when you need our help. You can address client support for: • Pick-up demand: Prepare a shipment and call to plan a messenger get • Service and levy data • Transit times and conveyance responsibilities • Shipment status and Proof of Delivery • General requests and guidance HISTORY The“idea for what became Federal Express came to Fred Smith while he was learning at Yale University. For a class there, he presented a paper which contended that in current innovative society time implied cash like never before previously and with the approach of scaled down electronic hardware, exceptionally little parts had gotten amazingly important. He contended that the buyer society was getting progressively ravenous for mass-created electronic things, however the decentralizing impact actuated by these very gadgets gave producers colossal strategic issues in conveying the things. Smith felt that the vital conveyance speed must be accomplished by utilizing air transport. Be that as it may, he accepted that the U.S. air payload framework was so rigid and limited by guidelines around then that it was totally unequipped for making adequately quick conveyances. In addition, the U.S. air payload industry was profoundly unsuited to the job. Its framework relied upon participation between organizations, as interlining was regularly important to get a transfer from guide A toward point B, and the business depended intensely on load forwarders to occupy hold space and perform doorstep conveyances.” Smith“established the Federal Express Corporation in 1971. It was initially established in Little Rock, Arkansas in 1971, as Smith was working Little Rock Airmotive there. After an absence of help from the Little Rock National Airport, Smith moved the organization to Memphis, Tennessee and the Memphis International Airport in 1973.” 12 First“FedEx Express airplane, a Dassault Falcon 20 named Wendy, in plain view at Steven F. Udvar-Hazy Center.” Rapid growth A“McDonnell Douglas MD-11 in the Federal Express attire utilized until 1994.” Government Express' deals beat $1 billion without precedent for 1983. Around the same time the organization presented ZapMail, a fax administration that ensured the conveyance of up to five pages in under two hours for $35. ZapMail would later turn into an immense disappointment for the organization, costing it a huge number of dollars. In“1986, the organization presented the "Super Tracker", a hand-held standardized identification scanner which brought bundle following to the transportation business just because. Government Express proceeded its quick development in the late 1980s, and opened its center point at Newark Liberty International Airport in 1986 and at Indianapolis International Airport and Oakland International Airport in 1988. In 1989, the organization procured Flying Tiger Line to extend its global assistance, and therefore opened a center point at Ted Stevens Anchorage International Airport to suit this new, extended help. As the volume of worldwide shipments expanded, Federal Express made Clear Electronic Customs Clearance System to speed up administrative leeway while load is in transit.” FedEx era A“FedEx Express conveyance truck, demonstrating the double marking, both "FedEx" and "Government Express" that the organization utilized from 1994 to 2000.” 13 A FedEx Express conveyance truck indicating the current "FedEx" marking. In“2001, FedEx Express marked a 7-year agreement to move Express Mail and Priority Mail for the United States Postal Service.
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