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2015 SERVICE GUIDE Fedex.Com/Serviceguide Front Cover 2015 SERVICE GUIDE fedex.com/serviceguide January 5, 2015 Use this guide and all our online resources to solve your shipping challenges. FedEx can help you reach new markets, surprise and delight your customers, and be more efficient. Learn how to: Schedule a pickup at your location Customize delivery to residences Manage your FedEx account online Compare services and rates From home office to global commerce, FedEx delivers for business. Contents E Services E Rates E Terms E Index E Contents This book includes an overview of FedEx® services; FedEx Express and FedEx Ground standard list rates effective Jan. 5, 2015, for U.S., U.S. export and U.S. import services; FedEx One Rate® pricing for FedEx Express® U.S. services; FedEx Express Terms and Conditions; and the FedEx Ground Tariff. This information, along with U.S. retail rates1 and the Our Services information at fedex.com/ourservices, constitutes the FedEx Service Guide. The information in Our Services and the overview of services in this book are not part of the contract of carriage. Overview of Services 2–20 Standard List Rate, Surcharge and Fee Changes 23 How to Calculate Your Rate 24 Zone Charts 25 International Express Package 25–27 International Express Freight 28 Canada 29 U.S. Express Package Rates 30 Zones 2–8 30–50 To Alaska and Hawaii 51–53 From Alaska and Hawaii 54–55 Within Hawaii 56 Multiweight 57–58 FedEx SameDay® 59–60 FedEx One Rate 61–62 U.S. Express Freight Rates 63 International Express Package Rates 64 U.S. Export 64–80 Multiweight, U.S. Export 81 U.S. Import 82–96 Multiweight, U.S. Import 97 FedEx® International Next Flight, U.S. Export 98–99 FedEx International Next Flight, U.S. Import 100–101 International Express Freight Rates 102 U.S. Export 102 U.S. Import 103 FedEx International Premium® Zones and Rates 104 FedEx Ground and FedEx Home Delivery® Rates 105 Zones 2–8 105–107 Alaska and Hawaii 108–110 Canada 111 Fees and Other Shipping Information 112–126 Terms 127 FedEx Express Terms and Conditions 129–157 FedEx Ground Tariff 158–173 Index 174–180 1 For FedEx® Retail Rates, go to fedex.com/ratefinder and select the Rate Tools tab. 1 fedex.com 1.800.GoFedEx 1.800.463.3339 Contents E Services E Rates E Terms E Index E U.S. Package Shipping Details at fedex.com/uspackages SAME-DAY DELIVERY FedEx SameDay® FedEx SameDay® City Door-to-door delivery in just hours Cross-city, door-to-door delivery in just hours between select ZIP codes Available 365 days a year throughout all 50 states Available within select U.S. metro areas Go to fedexsameday.com or call 1.800.399.5999 to request pickup Go to fedex.com/samedaycity or call 1.800.399.5999 to see if we serve your city and to request pickup Government-issued photo ID required at pickup for all FedEx SameDay services NEXT-BUSINESS-DAY DELIVERY SHIP UP TO 150 LBS. You can ship packages and envelopes up to 150 lbs. using ® FedEx Priority FedEx Standard FedEx First Overnight ® Overnight® Overnight® most FedEx Express and FedEx Ground® U.S. and international Delivery first thing the next- Next-business-day delivery by Delivery the next business day package services. Some business-day morning by 8, 8:30, 10:30 a.m. to most areas and in the afternoon by 3 p.m. to exceptions apply, so go to 9 or 9:30 a.m. to most areas and by noon, 4:30 p.m. or 5 p.m. to most areas and by 4:30 p.m. fedex.com/ourservices and by 10 a.m., 11 a.m. or noon to some rural areas to some rural areas (by 8 p.m. select a service to confirm extended areas to residences) weight limitations and package Delivery in 2 business days for Available throughout all 50 states certain shipments to and from Available throughout all 50 states size requirements. Alaska and Hawaii (Hawaii outbound only) Saturday pickup and delivery available for an additional charge. Available throughout all 50 states Saturday pickup available for an Go to fedex.com and select additional charge Saturday pickup and delivery Get Rates and Transit Times from available for an additional charge the Quick Access menu to confirm whether Saturday service is available for your location 2 fedex.com 1.800.GoFedEx 1.800.463.3339 Contents E Services E Rates E Terms E Index E U.S. Package Shipping Details at fedex.com/uspackages 2- OR 3-BUSINESS-DAY DELIVERY FedEx 2Day® A.M. FedEx 2Day® FedEx Express Saver® Second-business-day delivery by Second-business-day delivery by Third-business-day delivery by 10:30 a.m. to most areas and by 4:30 p.m. to most areas (by 8 p.m. 4:30 p.m. to most areas (by 8 p.m. noon to rural areas to residences) to residences) Available throughout all 50 states Delivery in 3 business days for Available throughout all states (Hawaii outbound only) certain shipments to Alaska except Alaska and Hawaii and Hawaii Available throughout all 50 states BUSINESS DELIVERY VIA GROUND FedEx Ground® CHOOSE THE Day-definite delivery in 1–5 business days (3–7 business days to and SPEED YOU NEED. from Alaska and Hawaii) based on distance to destination Count on us for the delivery Delivery by end of business day speed and the on-time reliability you need. Most Available to every business address in all 50 states (inbound-only service of the FedEx Express and for certain remote locations in Alaska and Hawaii) FedEx Ground services FedEx Ground Multiweight® rating can help you save money on on pp. 2–9 are backed by multiple-piece shipments weighing 200 lbs. or more. Ask your FedEx a money-back guarantee.2 account executive if you qualify RESIDENTIAL DELIVERY VIA GROUND FedEx Home Delivery® FedEx SmartPost® Day-definite residential delivery in 1–5 business days For shipping low-weight packages to residences; (3–7 business days to and from Alaska and Hawaii) P.O. boxes; and APO, FPO and DPO destinations based on distance to destination Delivery typically in 2–7 business days based on Delivery between 9 a.m. and 8 p.m., Tues.–Sat. distance to destination (longer time-in-transit outside the contiguous 48 states) Available to every U.S. residential address We route packages to a U.S. Post Office™ facility for Packages up to 70 lbs. final delivery Options for appointment and evening delivery Packages up to 70 lbs. requirements1 Contract-only service; contact your FedEx account For more information, go to fedex.com/homedelivery executive for more information 1 Standard Saturday delivery and FedEx Home Delivery convenient delivery options are not available to all areas. Contact your FedEx account executive for more information. 2 See the FedEx Express Terms and Conditions and FedEx Ground Tariff for details. The FedEx Money-Back Guarantee does not apply to FedEx SmartPost shipments. Post Office is a trademark of the U.S. Postal Service (USPS). 3 fedex.com 1.800.GoFedEx 1.800.463.3339 Contents E Services E Rates E Terms E Index E International Package Shipping Details at fedex.com/internationalpackages FASTEST-POSSIBLE DELIVERY FedEx® International Next Flight FedEx International First® Delivery in just hours, depending on flight availability Delivery in 1, 2 or 3 business days to select postal codes in 20 key global markets To major cities in more than 220 countries and territories Delivery by 10 a.m. in 1 business day to Canada and by 11 a.m. in 1 business day to Mexico (2 business Available 24 hours a day, 365 days a year days for nondocument shipments to Mexico) For packages up to 2,200 lbs. (more with prior approval) Inbound delivery to select U.S. ZIP codes as early Call 1.800.974.7333 to request pickup as 8 a.m. from more than 90 countries in 1 or 2 business days Government-issued photo ID required at pickup. The courier will provide a specialized air waybill Go to fedex.com/internationalpackages and select FedEx International First for a list of destination postal codes and ZIP codes served DELIVERY IN 1, 2 OR 3 BUSINESS DAYS FedEx International Priority® GO ONLINE TO Delivery typically in 1, 2 or 3 business days to more than 220 countries and territories GET QUOTES. Reach major cities in Canada and Mexico typically in 1 business day For rate and transit time quotes, go to fedex.com and select Reach major cities in Europe and Asia by noon typically in 2 business days Get Rates and Transit Times U.S.-inbound delivery by 10:30 a.m. or noon to many locations from the Quick Access menu. Ship until close of business in Western Europe for next-business-day delivery by 3 p.m. to major East Coast markets See pp. 25–27 for countries served by FedEx International Priority and other FedEx Express international package services FLAT-RATE INTERNATIONAL SHIPPING FedEx® 10kg Box and FedEx® 25kg Box An easy, economical way to ship internationally. Pay a flat rate (based on destination country) when you ship up to 22 lbs. in the FedEx 10kg Box and up to 56 lbs. in the FedEx 25kg Box Delivery via FedEx International Priority typically in 1, 2 or 3 business days to more than 220 countries and territories Order these boxes at fedex.com or call 1.800.GoFedEx 1.800.463.3339 (say “order shipping supplies”). Go to smallbusiness.fedex.com/ international/flat-rate for more information 4 fedex.com 1.800.GoFedEx 1.800.463.3339 Contents E Services E Rates E Terms E Index E International Package Shipping Details at fedex.com/internationalpackages DELIVERY WITHIN 5 BUSINESS DAYS FedEx International Economy® Cost-effective delivery typically in 2–5 business days to more than 215 countries and territories Delivery in 2 or 3 business days to key markets such as Canada, Mexico and Puerto Rico U.S.-inbound delivery from more than 90 countries and territories GROUND DELIVERY TO CANADA SIMPLIFY YOUR FedEx International Ground® SUPPLY CHAIN.
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