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Fedex Service Guide Service Fedex 2012 2, January Use This Guide and All Our Online Resources to Find Know to Need You Everything About Shipping with Fedex Fedex Service Guide January 2, 2012 Find arch E S Use this guide and all our online resources to find everything you need to know about shipping with FedEx. fedex.com/serviceguide This book includes FedEx Express and FedEx Ground C o n t e n t s standard list rates effective Jan. 2, 2012, for U.S., U.S. export and U.S. import services; FedEx Express Terms and Conditions; and the FedEx Ground Tariff. This information, along with U.S. retail rates1 and the Our Services information at fedex.com/ourservices, constitutes the FedEx Service Guide. The information in Our Services is not part of the contract of carriage. Use your mouse to select the items in the Contents table below, or any blue, underlined text throughout the guide, which will link you to more information on a topic and other resources on fedex.com. Select the Table of Contents button at the bottom of each page to return to this table of contents. Overview of Services 2–20 Rate, Surcharge and Fee Changes 23 How to Calculate Your Rate 24 Zone Charts 25 International Express Package 25–27 International Express Freight 28 Canada 29 U.S. Express Package Rates 30 Zones 2–8 30–50 To Alaska and Hawaii 51–53 From Alaska and Hawaii 54–55 Within Hawaii 56 Multiweight 57–58 FedEx SameDay® 59–60 U.S. Express Freight Rates 61 International Express Package Rates 62 U.S. Export 62–77 Multiweight, U.S. Export 78 U.S. Import 79–93 Multiweight, U.S. Import 94 FedEx® International Next Flight, U.S. Export 95–96 FedEx International Next Flight, U.S. Import 97–98 International Express Freight Rates 99 U.S. Export 99 U.S. Import 100 FedEx International Premium® Zones and Rates 101 FedEx Ground and FedEx Home Delivery® Rates 102 Zones 2–8 102–104 Alaska and Hawaii 105–107 Canada 108 Fees and Other Shipping Information 109–122 Terms 125 FedEx Express Terms and Conditions 125–152 FedEx Ground Tariff 153–167 Index 171–176 1 For FedEx® Retail Rates, go to fedex.com/us/rates/ratetools.html. fedex.com 1.800.GoFedEx 1.800.463.3339 1 U.S. Package Shipping Details at fedex.com/uspackages Your Shipping Need Our Service Same-DAy FedEx SameDay® Available 365 days a year for your most urgent shipments. Delivery DElIvery is door-to-door in just hours throughout all 50 states. Go to fedexsameday.com or call 1.800.399.5999 to request pickup. For all FedEx SameDay services, have a government-issued photo ID ready when the courier arrives with a specialized airbill for you to complete. ship up to 150 Lbs. You can ship packages FedEx SameDay® City Get urgent cross-city delivery within several major U.S. metro and envelopes weighing areas. Delivery is door-to-door in just hours between select ZIP codes within 25 miles up to 150 lbs. using most of the city center. Ship loose packages or palletized freight. Go to fedexsameday.com FedEx Express® and or call 1.800.399.5999 to confirm whether we serve your city, and request pickup. FedEx Ground® U.S. and international package NExT-Business-DAy FedEx First Overnight® When you need it there first thing the next-business-day services. Some exceptions DElIvery morning. Delivery is by 8, 8:30, 9 or 10 a.m., depending on destination, throughout apply, so go to fedex.com/ all 50 states (Hawaii service is outbound only). ourservices and select ® a service to confirm weight FedEx Priority Overnight Next-business-day delivery by 10:30 a.m. to most areas (by noon, 4:30 or 5 p.m. to some rural areas). For certain shipments to and from limitations and package Alaska and Hawaii, delivery is in 2 business days. Available throughout all 50 states. size requirements. Saturday pickup and delivery is available for an additional charge; go to fedex.com and select Get Rates and Transit Times from the Quick Access menu to confirm whether Saturday delivery is available for your location. FedEx Standard Overnight® When you need it there next business day in the afternoon. Delivery is by 3 p.m. to most areas and by 4:30 p.m. to some rural areas throughout all 50 states (Hawaii service is outbound only). 2 fedex.com 1.800.GoFedEx 1.800.463.3339 Choose your servi C e U.S. Package Shipping Details at fedex.com/uspackages Your Shipping Need Our Service 2- or 3-Business- FedEx 2Day® A.M. Second-business-day delivery by 10:30 a.m. to most areas (by noon Choose the DAy DElIvery to rural areas). Available throughout all 50 states (Hawaii service is outbound only). speed you need. Count on us for the FedEx 2Day® Second-business-day delivery by 4:30 p.m. to most areas (by 7 p.m. to delivery speed and the residences). For certain shipments to Alaska and Hawaii, delivery is in 3 business days. on-time reliability you Available throughout all 50 states. need. Most of the FedEx Express® and FedEx ® FedEx Express Saver Delivery is in 3 business days by 4:30 p.m. to most areas Ground® services on (by 7 p.m. to residences). Available throughout all states except Alaska and Hawaii. pp. 2–9 are backed by a money-back guarantee.2 Business DElIvery FedEx Ground® Choose this service for economical ground delivery to U.S. Via Ground businesses. you get day-definite delivery in 1–5 business days (3–7 business days to and from Alaska and Hawaii) based on the distance to your destination. Delivery is by the end of the business day. Available to every business address throughout all 50 states (service for remote Alaskan locations and the Hawaiian islands of lanai and Molokai is inbound only). Residential FedEx Home Delivery® Get residential day-definite delivery in 1–5 business days DElIvery Via (3–7 business days to and from Alaska and Hawaii) based on the distance to your Ground destination. Delivery is between 9 a.m. and 8 p.m., Tuesday through Saturday. Available 1 Standard Saturday delivery to every U.S. residential address, for packages up to 70 lbs. Convenient delivery and FedEx Home Delivery options are available for recipients with appointment and evening requirements.1 convenient delivery options are not available to all areas. For more information, go to fedex.com/homedelivery. Contact your FedEx account executive for more information. FedEx SmartPost® An efficient, cost-effective way to ship low-weight packages to 2 See the FedEx Express Terms and Conditions and FedEx residences, P.O. boxes, and APO, FPO and DPO destinations. Delivery is typically in Ground Tariff for details. The 2–7 business days based on the distance to your destination (longer time-in-transit FedEx Money-Back Guarantee does not apply to FedEx outside the contiguous 48 states). We pick up and sort the packages, then route them SmartPost shipments. TM to a U.S. Post Office facility for final delivery. Packages up to 70 lbs. Contract-only Post Office is a trademark of service; contact your FedEx account executive for information. the U.S. Postal Service (USPS). fedex.com 1.800.GoFedEx 1.800.463.3339 3 International Package Shipping Details at fedex.com/internationalpackages Your Shipping Need Our Service Go onLine to Fastest-PossiblE FedEx® International Next Flight Get urgent delivery in just hours, depending on Get quotes. DElIvery flight availability, to major cities in more than 220 countries and territories. Available For rate and transit time 24 hours a day, 365 days a year, for packages up to 2,200 lbs. (more with prior quotes, go to fedex.com approval). Call 1.800.974.7333 to request pickup. Have a government-issued photo ID ready when the courier arrives with a specialized air waybill for you to complete. and select Get Rates and Transit Times from the FedEx International First® Reach key European and Asian markets early in the day. Quick Access menu. Delivery as early as 9 a.m. to select postal codes in Belgium, England, France, Germany, Italy, the Netherlands, Spain and Switzerland in 2 business days. Delivery as early as 10 a.m. to select postal codes in China and Singapore in 3 business days. Inbound delivery to select U.S. ZIP codes from more than 60 countries in 1 or 2 business days. Go to fedex.com/internationalpackages and select FedEx International First for a list of destination postal codes and ZIP codes served. DElIvery in 1, 2 or FedEx International Priority® your high-value shipments arrive typically in 1, 2 or 3 3 Business DAyS business days. Service is available to more than 220 countries and territories, including delivery to major cities in Europe in 2 business days by noon. U.S.-inbound delivery is also available by 10:30 a.m. or noon to many locations. Ship until the close of business in western Europe for next-business-day delivery by 3 p.m. to major East Coast markets. See pp. 25–27 for countries served by FedEx International Priority and other FedEx Express® international package services. 4 fedex.com 1.800.GoFedEx 1.800.463.3339 Choose your servi C e International Package Shipping Details at fedex.com/internationalpackages Your Shipping Need Our Service DElIvery within FedEx International Economy® Cost-effective delivery typically in 2–5 business days 5 Business DAyS to more than 215 countries and territories (2 or 3 business days to key markets such as Canada, Mexico and Puerto Rico). U.S.-inbound delivery is available from more than 90 countries and territories.
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