APPENDIX 3

Corporate Chief Executive statement and summary 02 Who we are and where we operate 03 Environment 06 Social Employee wellbeing and investment 14 Responsibility Community and charities 16 Policy

FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 1 APPENDIX 3 Chief Executive Statement And Summary

Summary Freightliner Group has an Environmental Policy which is briefed to all staff when they join the company and each employee receives an employee handbook at their induction which explains the key company policies. It is also available on the Internet for the general public. The “ Freightliner is the market leader statement sets out the Freightliner policy and officially the most reliable rail for its commitment to environmental freight operator in the UK. Since protection. 2005 we have expanded operations Freightliner’s core business of moving to and Australia . freight by rail is more environmentally Our success is based on setting new friendly than moving freight by road, standards of customer service in thus we enable our customers to reach terms of reliability, flexibility and their CSR targets and in turn make innovation. them more friendly to the environment. Calculations show that in any average Our continued growth and month Freightliner in the UK replaces expanded activity in all areas of the over 50,000 lorry journeys and saves business only puts more importance thousands of tonnes of CO2, thus on the impact of our operations in contributing on behalf of our customers the environment and on our local to reducing the threat to global warming. communities. “ we enable our ” customers to reach their CSR targets ” FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 2 APPENDIX 3 Who We Are And Where We Operate

FREIGHTLINER GROUP

FREIGHTLINER LTD FREIGHTLINER HEAVY HAUL LTD FREIGHTLINER MAINTENANCE LTD FREIGHTLINER PL FREIGHTLINER AUSTRALIA

LOGICO

Freightliner Group Ltd is the parent l Increased turnover by 180% company of Freightliner Limited, (the l Increased the number of its UK business), employees by 50% to over 2200 Freightliner Heavy Haul Limited, (the UK bulk haulage business) Freightliner l Increased the volume of containers Maintenance Limited, (a separate moved by rail by over 50%; containers entity in the UK dedicated to the repair that otherwise would have been and maintenance of traction and conveyed by road, adding to congestion rolling stock), Freightliner Poland, and and pollution. Freightliner Australia. l Successfully branched out into Formally part of , Freightliner the movement of bulk freight by rail. was formed from a management buy The company was the first rail freight out in 1996 during privatisation. Since operator to bring competition into privatisation the group has: the bulk market place, breaking the monopoly of the incumbent operator. FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 3 APPENDIX 3 Who We Are And Where We Operate (cont’d)

Freightliner Group’s five operating Freightliner Heavy Haul Limited offers subsidaries are: innovative and bespoke rail solutions for the movement of bulk freight. Freightliner Limited is the UK’s largest Running over 1200 a week, FHH haulier and inland terminal operator for operate nationwide in the aggregates, the movement of deep-sea maritime cement, coal, infrastructure, specialist containers handling over 81% of all minerals, scrap, steel, waste sectors, rail borne containers that enter the and also offers a wide range of services country. Freightliner operates from to the rail industry. the five key deep-sea ports with Key more than 100 daily services to and Coatbridge Terminals Freightliner Heavy Haul is continually Ports from 14 destinations – 9 of which are Third party terminals setting new standards of reliability, strategically placed in land terminals flexibility and customer service in its which Freightliner own and operate. Cleveland current markets by providing innovative Freightliner Ltd provides its customers solutions, while expanding its portfolio Seaforth with a complete port to door delivery Doncaster by branching out into new markets. Liverpool WidnesDitton through its fleet of over 300 road BIFT Freightliner Maintenance Limited vehicles providing it’s customers with FeFelixstowelixstowe offers a nationwide service operated by the complete logistics package. Bristol Daventry Cardiff TilburyTilbTil ury an elite team, bringing a fresh approach Thamesport Logico a subdivison of Freightliner Ltd to the repair and maintenance of Southampton offers specialist bespoke solutions to traction and rolling stock as well freight forwarders providing regular rail as infrastructure and maintenance service space on all of Freightliner Ltd solutions. FML is the UK in-house services without the need to make a provider as well as servicing third party long-term commitment. customers.

FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 4 APPENDIX 3

Who We Are And Where We Operate (cont’d)

Freightliner Australia Pty Ltd provides regulatory framework and has a AWARDS AND INDUSTRY RECOGNTION Technial developement award, IFW intermodal services from several number of policies that meet legislative Technological Innovation award , NRA l Freightliner has won IFW Rail Freight regional sites in New South Wales to requirements across a number of Freight achievement of the year. Operator of the Year for Seven Port Botany, as well as a number of f jurisdictions and Australian and consecutive years 2005 to 2011 and 10 Freightliner has won Coal Haulier of the infrastructure related projects for Rail international standards. times in total. IFW awards are voted for year three times 2011, 2010, 2008. Infrastructure Managers. They also Freightliner PL Sp. z o.o. operates bulk by our customers and industry parners provide in house coal haulage services Freightliner has also Received the haulage solutions across Poland and which are now operating a growing In 2012 Freightliner Ltd was named HSBC Operator of the Year Award cross border to Germany and Ukraine. fleet between the Hunter Valley as the UK’s Most Reliable Rail Freight in 2007 – the first non-passenger Freightliner has heavily invested in Coal mines and the export port of operator measured on MMA figures company to do so. rolling stock in Poland, operating the Newcastle. provided by . most modern fleet in the country. Since The above awards are just a selection of Freightliner Australia comply with haulage operations started in 2007, Freightliner has won the NYK the 30+ awards Freightliner Group has different safety and environmental Freightliner Poland has moved over Environmental award in 2011 and 2009. received since privatisation. standards to that of the EU. In this policy 500m tonnes of freight and is setting Freightliner has also won three awards any reference to meeting EU regulations new standards of reliability, flexibility for our state of the art low emission does not apply to Freightliner Australia and customer service within the Polish PowerHaul locomotives in 2011. RFG operations. Australia has a different rail freight sector.

FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 5 Environment - Rail Freight Industry

Rail freight has a key role to play in which also further indirectly supports ABOUT AUSTRALIAN RAIL FREIGHT: Rail can assist in relieving road congestion the low carbon UK economy as rail an economic output of £5.9bn, over six in metropolitan areas. Australia has a different regulatory produces 70% less carbon dioxide times its direct turnover. framework to that of the EU, including Rail is up to 9 times safer than road freight. emissions than the equivalent road The freight sector is supporting Poland and Australia. Freightliner journey. The recent Logistics Growth Source The Australasian Railway employment 14 times the number Australia has a number of policies that Review has recognized the importance Association (ARA) freight. employed directly in the industry (4.7k meet legislative requirements across a of efficient transport to the success of compared to 66.6k) number of jurisdictions and Australian UK businesses. The Secretary of State and international standards for Transport states the importance In total the UK freight sector contributes of the rail freight sector as a driver £299m in profits and wages to the UK In Australia: economy of economic growth and generator Rail is the most cost effective of valuable benefits for society. The Rail freight generates £185k worth of mode of transport for inter-capital statement recognises the growth output per employee almost double containerised freight movements. achieved by the rail freight sector so the national average (£89k) Rail is considerably more energy far and supports further growth in The societal benefits from a shift from efficient than road transport; the transfer of freight from road to rail road to rail equate to £376m (2007/8) therefore, reducing Australia’s which will enable the rail freight sector and up to £903m if it grows by 140% dependence on oil imports. to make an even stronger contribution (2031). This would be a lot higher if the to the country’s economic recovery. Rail is a smarter economic choice loss of revenue from vehicle excise duty ABOUT UK FREIGHT: for freight haulage for Australia. was not taken into account One freight train from Melbourne Rail transports over 100m tonnes of Rail freight demand is predicted to to Sydney replaces 150 semi-trailers, goods worth around £30bn every year grow by 30% over the next decade and saving 45,000 litres of fuel on every The British economy is boosted annually up to 140% over 30 years journey. from £870m by the rail freight industry,

FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 6 APPENDIX 3 Environment - Rail Freight Industry (cont’d)

Freightliner and UK rail freight industry each year. working together to move more high Since the scheme has started cube containers by rail Freightliner now has two additional The completion of gauge clearance daily services with increased hi-cube enhancement in 2011 on the West capacity to our customers, providing Coast Mainline between Southampton them with a reliable, efficient and and Nuneaton means that more high environmentally friendly alternative to cube containers can now travel on the road. UK’s rail network. The completion of Evidence suggests that the poor the multi-million pound rail upgrade reliability and congestion on the road will provide a £374m boost for the UK network has a negative impact on economy and help to keep down the productivity. This costs the economy cost of everyday goods in shops across £7-8bn every year, and the figure is Britain. estimated to rise to at least £24bn It is estimated that the upgrade would by 2025. For example, between 1997 also remove up to 50,000 container and 2009 road traffic in Hampshire lorries a year from the roads, reducing increased by 13% to 9,414 million carbon emissions and easing traffic vehicle miles every year. jams and helping reduce the billions of pounds road congestion costs the economy annually. The anticipated growth in freight traffic over the next 30 years would mean an extra 1.5 million lorry journeys on Britain’s roads

FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 7 APPENDIX 3 Environment - Investments

Locomotives our new PowerHaul locomotives These new locos complement our Freightliner is able to reduce each existing fleet of class 66 locomotives, PowerHaul container’s carbon footprint by and since Freightliner’s trial of the In November 2009 Freightliner took decreasing road congestion, removing new model Tier II engines, all class delivery of the first of 30 state of the over 120 lorries from the UK’s roads 66 locomotives entering the UK are a art locomotives called PowerHaul. In for each return trip. lower emission version which comply the last year , Freightliner has taken with EU stage III Exhaust Emissions delivery of 10 more increasing our The PowerHaul engine meets regulations. PowerHaul fleet size to 19. European Union stage IIIa emissions for traction engines. However, the The PowerHaul locomotives have engine is well below the band and greater fuel efficiency, higher haulage produces less NOx, hydrocarbons, and higher acceleration capabilities and particulates than its competitors. then any current Based on the current fleets and power in the UK, enabling Freightliner to generation, the PowerHaul locomotive uniquely: emits less carbon per gross-tonne mile moved than electric locomotives • reduce CO2 emissions - making it greener all round, and in • increase port capacity excess of 10 times better than its road • increase network utilisation equivalent. • improve reliability The PowerHaul’s built in auxiliary The PowerHaul locomotives enables power unit, which reduces CO2 longer, heavier trains to be carried on emissions also helps to wayside noise existing paths – already delivering when working in possessions or when 25% more intermodal capacity, and stabled ready for service, contributing its greater traction allows new paths to Freightliner’s efforts to reduce the and routes to be used to cut journey noise impact our locomotives have on times and route mileages. By utilising the surrounding environment.

FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 8 APPENDIX 3 Environment - Investments (cont’d)

Cranes Over 72% of our customers have taken In August 2012 we installed the advantage to book electronically with largest and most efficient rail us. Information from EDI allows us to terminal cranes in the UK at our now invoice our customers also. End Southampton Maritime Terminal The of year forecasts for EDI booking are crane investment complements other for up to 80% . If this is achieved more broader schemes and developments than one million sheets of paper can which have transformed the rail be saved each year. service offering from the , including gauge Low emission road fleet clearance for the larger 9’6” containers Freightliner uses our in house road from for transit to the Midlands, services for end user delivery. Our new to meet the demand of the evolving North West and Scotland. Hi-cube fleet of 120 road vehicles meet Euro 5 deep sea container market towards movements’ have increased by 76 per Spinnaker Improving efficiency, emission standards - demonstrating 40ft containers. cent from Southampton Maritime Freightliner’s commitment to lower reliability & reducing The 40ft deck length, two platform since commencement. each containers’ carbon footprint environmental impact with new IT wagons are designed to maximise the through the supply chain. ( introduced system amount of 40ft containers that can In April 2009 Freightliner installed two in April 2011 completion of delivery Freightliner have invested in a new be hauled on one service minimising new rail head gantry cranes at our May 2012) I.T system called Spinnaker which under-utilised 20ft space. Through Manchester Terminal. This follows a connects directly to major UK port combining the 30 wagon haulage similar installation at our Birmingham systems creating smooth information Handling Equipment abilities of PowerHaul with services terminal in 2008. The cranes can flow and dispensing with data Freightliner has invested in new using Shortliner wagons we have accommodate up to 35 per cent duplication. Spinnaker has helped Hyster handling equipment, which now launched our ground-breaking more lifts than the industry standard Freightliner reduce paper usage when has the quietest engines currently ‘Shortliner’ services. Freightliner is providing the potential for faster processing orders and taking booking. available, reducing operational noise able to increase the number of 40ft operations and therefore maximizing significantly. containers hauled per train by over efficiency. This has made Freightliner Along-side Spinnaker, Freightliner 42 per cent on a Shortliner service in and rail container transport a more has also introduced an EDI system to Shortliner moving more containers comparison to a standard Class 66 appealing option than road which streamline communications with our per train service hauling 24 wagons, whilst still could contribute to more containers customers and eliminate the usage of In April 2012 Freightliner confirmed fulfilling the available 20ft market being moved by rail than road. paper. an order had been placed for a fleet customer demand. of twin platform ‘Shortliner’ wagons FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 9 APPENDIX 3 Environment - Policy

Environmental Policies This statement sets out the Freightliner • Provide appropriate resources such as • Maintain good housekeeping practices by policy for its commitment to environmental equipment, training for all employees and ensuring the work environment is kept clear Since becoming a private company protection. It applies to all Freightliner contractors, sufficient to meet the policy. of debris and waste. Freightliner have always realised the locations and functions therein, and importance of their environmental • Communicate the policy to all employees • Encourage waste recycling wherever embraces our employees, contractors, impact so has put specific policies in via Intranet, internal information bulletins, possible, for paper, metal, oil, scrap etc. visitors, neighbouring industries and place to not only educate employees notice boards and via the company’s external businesses. • Conserve energy and other consumable website to other stakeholders. but try to support behaviour change resources. Freightliner Managers will ensure that we and limit the impact we have in local • Review and update the policy as necessary comply with all relevant environmental • Ensure that materials procured are derived communities. to reflect changes in legislation. legislation, in order to reduce the risk of from natural sustainable sources wherever As part of our ongoing commitment pollution by our activities, of land, air or • Ensure that emergency plans which are in possible. to the environment Freightliner has place, effectively deal with any hazardous water. • Ensure that any new buildings are designed employed an Environmental Manager, goods situation, in order that the risk of In particular we shall: and constructed with consideration to (early 2009) to review and monitor impact on the environment is minimized. environmental matters, with regard environmental performance and to • Ensure that the we will comply with all • Aim to prevent soil and water pollution to materials, energy conservation and implement policy in line with our relevant Environmental legislation. responsibilities. by identifying possible risk areas and ergonomics etc. • Measure compliance with above regulations implementing action plans to control Environmental impact will form part of the Below is a copy of our latest Group by continuous monitoring and audit. spillage. policy. group environmental manager and local • Ensure that the findings of any external • Control emissions into the air by minimizing managers’ and environmental checks and environmental audit are completed in timely the release of ozone depleting substances the Freightliner Group internal audit process. fashion, at a cost which is not excessive to and vehicle emissions. Findings will be used to make improvements the risk. and any best practice examples will be • Maintain the level of noise to as low as is shared across Freightliner. • Commit to continual improvement in reasonably practicable, in order to minimize environmental performance. noise nuisance.

FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 10 APPENDIX 3 Environment - Best practice Working Practices each site specifically. In addition to our environment policy have been taken All vehicles are cleaned using own auditing, we have in recent years further, and staff are encouraged, via biodegradable detergents, which Due to the nature of work undertaken enlisted external consultancy from communications such as the internal don’t need to go through inceptors to by Freightliner Group, the complete an environmental agency to further magazine to make suggestions disintegrate. elimination of pollution and noise monitor the factors we measure in our towards initiatives that could be nuisance is unfeasible. Therefore each These procedures set out Freightliner site audits. adopted and developed. Some projects of our Health and Safety Policies, Road Services proposals for the involve employee education into Working Practices, Personnel and Carbon Footprints efficient use of road transport. changing habits as well as introducing Safety Directives and Engineering Government statistics show that new procedures. They require the business to: Management Instructions each make transporting freight by rail is more reference to the most environmentally Road Fleet l implement whole-life costing for environmentally friendly than moving and socially responsible way of vehicle purchases; the equivalent tonnage by road. As part of it’s complete logistics operating where possible. Various figures are available that state offering, Freightliner Ltd also has its l maintain a regular preventative Environmental Auditing rail is anything between 4 and 10 own fleet of 120 tractor units and 192 maintenance programme; times better than road in terms of the trailers, and in total operates around Following the outline of the l ensure service providers adopt an harmful emissions. Delve deeper into 300 vehicles. ( Please see page 9). While environmental guideline we have set environmentally friendly policy for these statistics and they are based on the Group’s rail operations contribute ourselves and in order to maintain disposal of old parts and oils; different assumptions. to the environment by taking container awareness of our commitment l increase driver awareness of journeys off the road, the first and to the environment, a number of Therefore we have lead the the importance of fuel costs and last stages of the distribution chain performance indicators have been commissioning of a study to investigate techniques for fuel-efficient driving, is perforce road reliant. Therefore, factored into regular site audits the real facts. In collaboration with and associated environmental in addition to the above policy, in order to measure our efforts in industry partners we will use data benefits; Freightliner have produced a policy maintaining an environmentally extracted from specific flows and with which our suppliers must comply, l collect accurate data on vehicle operation. The auditing of Freightliner routes, covering domestic freight, deep specifically for our road operations. mileage and fuel costs; sites, with a focus on environmental sea intermodal traffic and bulk freight, aspects, is carried out annually. Every against the equivalent road journeys. By May 2012 all of Freightliner’s road l set performance targets for site is monitored continually by fleet will meet Euro 5 emissions vehicles. Projects means of tailor made environmental standards. monitoring and audit schemes for Several of the points in the Group FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 11 APPENDIX 3 Environment - Initiatives

Fuel Usage Initiatives that are active limited to; paper, plastic, scrap printer/ On all sites the discharging of All Freightliner employees are issued throughout Freightliner: toner cartridges, metal. waste water to sewer or an open l Reduction of oil consumption; watercourse the effluent is monitored a series of briefings throughout l At our maintenance facilities we by not filling our locos up to the quarterly and all interceptors or oil / each year to include them in the have an approved waste management maximum level for oil we have been water separators are subject to a strict introduction of schemes, and calling contractor, so that our waste products able to reduce the oil consumption on maintenance regime. The sites have for further suggestions. Part of this are dealt with in the following ways; process is issuing fuel bulletins which all class 66 locos. the required Consent to Discharge 1. Oil is 100% recycled and reused for from the local sewage / water include ideas and best practice on l Noise pollution and further carbon industrial heating, company or the Environment Agency. saving fuel consumption and reducing emission savings - Freightliner has our emissions. been developing trial modifications 2. Brake blocks and scrap steel is 100% l Freightliner is under the threshold All our fixed fuel points for locomotive to introduce Auxiliary Power Units recycled and melted down for of 6000 megawatts and therefore fuelling are fully compliant with the (APUs) which are in our PowerHaul new materials. doesn’t have to take part in the Carbon Oil Storage Regulations and we have locomotive into the class 66 fleet. The 3. All wooden materials and pallets Reduction Commitment other than on track drip trays/fuelling aprons for APU reduces class 66 carbon emissions can be reused if not they are disclosing information of our carbon sufficient spill catchment and help us to lower our noise pollution recycle by shredding emissions to the Environment Agency. through long periods of stabling. and used to create sawdust for l Currently new research is being l Additional speed-restriction horticulture and agriculture. carried out to explore all options to signs (10 MPH) have been erected 4. General Waste is sorted and all stay under this threshold and keep our in plain sight for the lorries entering recyclable materials are removed emissions as low as practically possible and exiting some of our terminals to before the remaining is sent to in a growing business. ensure a noise reduction from lorries. landfill. l All of Freightliner’s locations are encouraged to participate in recycling products. This includes but is not

FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 12 APPENDIX 3 Environment - Initiatives l Recycling projects store are, where possible, all either U.S. Environmental Protection Agency. All Freightliner locations participate in made from recyclable materials or The U.S. Environmental Protection recycling schemes to ensure waste is from sustainable resources. Agency’s ENERGY STAR® program has separated and disposed of accordingly. recently been adopted by Australia, l Carbon Reduction the European Union, Japan and Korea. l Electronic communications and Staff are encouraged to turn off lights TCO is a Swedish eco-label for visual printed materials from recycled sources and computers when leaving the displays including criteria regarding All printed resources are made from workplace (when safe to do so) which electromagnetic fields, visual recycled paper., this includes printed will not only reduce greenhouse gases ergonomics, energy consumption, documentation such as the internal but will also cut down our energy recyclable design and take-back magazine and brochures. Employees consumption. programs. and suppliers are also encouraged l Information Technology All old computers are disposed of safely to only print if they really need to and environmentally compliant as per and electronic communications are Freightliner has completed rollout European regulations. We have also encouraged. Paper Christmas cards of the recent procurement of new introduced teleconferencing facilities have been replaced with an electronic energy efficient computers for all at Leeds, and Southampton to version so save thousands of printed sites, consisting of new TFT flat screen minimise the need for corporate travel. materials. monitors which are proven to waste less energy. All stationary materials ordered are recyclable and paper purchased is All of Freightliner’s PC and Monitors from sustainable resources. All printer are Energy Star qualified and TCO cartridges are sent off for recycling. certified. Items of merchandise used as Energy Star® is a voluntary energy corporate gifts and for sale on our efficiency program sponsored by the

FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 13 APPENDIX 3 Employee Wellbeing And Investment

Freightliner Group Ltd aim to become FREIGHTLINER GROUP CHIEF EXECUTIVE all areas of the business. l safety information data and trends on an employer of choice to attract and HEALTH AND SAFETY POLICY STATEMENT accident and incidents, occupational health Those staff who have to stop work on bona retain the right people to achieve its issues, near misses, property damage and I accept and endorse without reservation fide grounds of health and safety will be visions and goals. Employee policies other significant events are analysed and “my responsibility to ensure that the necessary supported by the Freightliner Group Standard are focused towards ensuring an lessons learned disseminated; environment to do this whilst taking steps are taken to protect the health and ‘Procedure for Stopping Work in High Safety into account the specific requirements safety of all Freightliner staff and any other Risk Situations’. l a structure of safety meetings with staff person(s) who may be affected by our and safety representatives is maintained; of the businesses in which we operate. Managers will specifically ensure that: undertakings. l a safety library is maintained for use by all; Summary of Policies l this Safety Policy is briefed and made My aim is that safety will be the responsibility available to all staff; l work equipment is maintained in Freightliner is committed to equal of everyone at all times and my objectives are accordance with legislation and standards opportunities and opposes any form to ensure that systems are put in place and l risk assessment techniques are used as and is fit for purpose; of unlawful or unfair, direct or indirect maintained to enable us to meet the required a means to identify hazards and control the discrimination or harassment to its standards for health, safety, welfare, security risks; l set safety objectives and monitor employees or job applicants, on racial, results to ensure that safety performance is and environmental issues and to continue l training needs are identified and met; sexual grounds or on the grounds of to build an organisation which proactively maintained and progressively improved. disability, religious belief, age, or for any l accidents, incidents and near misses are manages the disciplines of safety and loss Adequate funds and resources will be made other unjust reason. It is Freightliner thoroughly investigated in order to identify control. available for safety and environment, and policy that no employee should root causes; Nominated senior managers will continue to priority issues will be forwarded to the fear discrimination or harassment l a programme of cross functional safety develop suitable standards and procedures by Freightliner Group Executive and Freightliner from fellow employees at work. All audits is conducted and any corrective actions which our safety management system can be Group Board for review and endorsement. employees are therefore required to closed out; ” treat all of their colleagues with due further developed. l unsafe acts or conditions are identified respect and consideration. Suggestions for improvement to safety and corrected immediately; performance continue to be welcomed from

FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 14 APPENDIX 3 Employee Wellbeing And Investment - cont’d Safety We work closely with our customers successful schemes over recent years. related competencies. and believe that tailoring our Our long-term objective continues to Freightliner also has four engineering Freightliner is a member of the operations to meet their requirements be to secure improvements in safety apprentices. Two based in Institution of Railway Operators is the way to retain long-term for everybody within Freightliner. Our Southampton and two in Manchester. seen as the organisation of choice for partnerships with them. safety plan sets out and commits us The duration of the scheme is three those seeking to develop their career to eliminating risk of death or injury Flexible Benefits and a half years during which time they within the rail sector. Membership in our operations through removing work towards an Advanced Modern of the IRO also opens the door to Sickness issues are addressed unsafe acts and conditions. Apprenticeship in Rail Engineering. a wealth of professional expertise, and management are trained on networking opportunities and access We must continue to secure ‘managing for attendance’ policies and An “ Apprentice Framework” is to a programme of courses, tailored improvements in safety through occupational health and counselling is followed that consists of a National specifically to the needs of the ensuring that we always encourage available if necessary. Vocational Qualification at NVQ industry. Freightliner supports their people to work and act in a safe level 3, key skills and City and Guilds Freightliner, Freightliner Heavy Haul employees that wish to develop their manner and not be afraid to report technical certificate in Production and Freightliner Ltd still offer a skills within the rail industry through any unsafe act or work environment. Engineering. It is aimed at producing final salary pension scheme to new this membership. Personal safety and that of colleagues skilled and committed employees entrants, and is committed to keeping working with us must be the prime qualified in both electrical and Training and career development the scheme running. Employees are consideration when carrying out our mechanical disciplines making a Freightliner Australia also given the choice to opt for a jobs, especially when undertaking valuable contribution to Freightliner personal pension scheme instead. All eligible Australian rail safety workers work at the front line of our business. engineering function. are enrolled in a Certificate IV Transport Training and career development Quality Freightliner has 3 technical trainers and Logistics (Rail Operations) to gain Freightliner promotes a philosophy Several initiatives have been set up who train staff in engineering, plant a nationally recognised qualification, of continual improvement in service over the last few years, the most and railway operations. This ensures consistent with the Australian Quality provision. We also demand that our notable one being offering employees staff are competent to undertake Training Framework. Driver Trainers staff do things the “right way” and the chance to train to become a train safety related duties. In addition 150 are currently on a ratio of 1:10 rail do not sacrifice the need to fulfil our driver. Costing over £100,000 per in-house and external training places safety workers. customers’ demands by compromising applicant, Freightliner has since run 4 the safety of our operations. have been provided in management

FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 15 APPENDIX 3 Community and Charities

which companies in and around treat and cure CF and aims to ensure As part of our social responsibilities, in the Peak District. Their aim is to Felixstowe Docks can better support clinical care and support for people Freightliner believes in giving help young people under the age of local charities and build a mutually with Cystic Fibrosis and their families. something back to the communities 25. Crookstone was nominated by supportive relationship with the local Robert Neep, Maersk Activity Manager, and environment in which we operate. Freightliner Heavy Haul Ltd train driver community. The Port Community for Freightliner Limited whose son The community consists of employees, Hugh O’Mara; who has been helping Fund, which is managed by the Suffolk Edward suffers from cystic fibrosis, suppliers, distributors, non-profit and to raise money through relay races Foundation, provides a focal point nominated the charity. public sector partners and members across the British canal network for for fund raising and, through a joint of the general public. 18 years missing only one race due to approach, has had great success in Help for Heroes Charities - injury. raising more funds for good causes Help for Heroes is a charity formed to help those who have been wounded As part of our social responsibility, than was possible from companies Claire House Children’s Hospice Freightliner believes in giving acting alone. in Britain’s current conflicts. They help Claire House opened its doors to something back to the communities to provide, among many other things, Our employee-nominated charity children in December 1998 providing and environment in which we operate. financial support and rehabilitation donations scheme, now going into a service for children aged 0 - 23 years The community consists of employees, to members of the Navy, Army and its fourth year, invites Freightliner with life threatening or life limiting suppliers, distributors, non-profit and Royal Air Force. Help for Heroes was employees to nominate causes worthy conditions and their families from public sector partners and members nominated by Manchester based of a donation of £1,000. Some of the Merseyside, Cheshire, North Wales of the general public. Gavin Denton, and the coincided with employee-nominated charities which and the Isle of Man. In 2006 Claire a Help for Heroes golf day at Bolton’s community fund received donations over the last four house opened a teenage extension, Dunscar golf club. which provides the facilities for young Freightliner has become a founding years are: people and now provide care for member of a new charity, the Crookstone Adventure Trust Cystic Fibrosis Trust over 200 families. The hospice was Felixstowe Port Community Fund, The Crookstone Adventure Trust The CF trust is the UK’s only national nominated by Amanda Hemingway, which was created in 2008 to help is a charitable organisation set up charity dedicated to all aspects of Train Planner for Freightliner Heavy charities in the Suffolk area. The to provide accommodation as a Cystic Fibrosis. The trust researches to Haul Ltd based in Crewe. fund provides a mechanism through base for outward-bound activities

FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 16 APPENDIX 3 Community and Charities - cont’d

Redcar and Cleveland Mind with physical or learning disabilities. Physically it affects eye movement, Redcar and Cleveland Mind are a The charity aims to assist residents swallowing, speech, balance, muscle mental health voluntary organization to take their place in society and control and cognitive functions. The affiliated to Mind (National to become physically, socially and event was set up by David French from Association for Mental Health). economically independent as possible Beaconsfield, who son William was The organization began in Redcar whilst providing full time care. John diagnosed with the ultra rare genetic in the late 1980s in response to an James White, General Manger & Niemann-Pick Disease type C when he expressed need for a service for Infrastructure Contracts Manager, was just 6 months old. William is one people with mental health problems Freightliner Heavy Haul Limited, of only 80 sufferers in the UK and 500 managed by, and for, local people. nominated the charity after some of worldwide Affiliation to National Mind and the vital funding needed for the home Little Treasures charity registration in 1991 enabled to stay open was not granted. Little Treasures Children’s Trust was the charity to work within a network Men In Lycra set up two years ago to offer help of support and shared values. The TFreightliner sponsors the Men in Lycra and support to improve the lives of charity received the£1,000 donation campaign in aid of the Niemann-Pick sick children and their families. The as a result of being nominated by John Research Foundation (NPRF). A team trust raises funds for children in many Wheatley of Freightliner Heavy Haul of four men will be cycling from Land’s different circumstances from paying Limited; to coincide with a sponsored End to John O’Groats starting on a travel fees to and from hospital to walk he took part in for Redcar and 880 mile, nine day journey. Niemann- helping terminally ill children live their Cleveland Mind. Pick Disease (NPD) is a crippling dream. Wayne Dewberry, a Mobile The Emmie Dixon Home degenerative disease also known as Shunter for Freightliner Heavy Haul The Emmie Dixon Home is a childhood Alzheimer’s. The condition nominated the charity after Little residential care home providing a causes progressive neurological Treasures provided his grandson Aiden permanent home for twelve residents problems leading to dementia. with vital support after he contracted the condition encephalitis as a baby.

FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 17 APPENDIX 3

Community and Charities - cont’d As part of our charitable donations, Awareness sporting the ‘Diesel Spills Kill’ stickers, meet bimonthly to discuss how the both on the cab and above the fuel charity can raise its profile and more we have also sponsored various Part of Freightliner’s campaign is filler cap. The Motorcycle Action donations. employees and others cycling, to raise awareness of our mission Group (MAG) has identified diesel swimming, mountain climbing and to transport more freight by rail, In Southampton, we are members spills – the result of HGVs overfilling running the marathon in support of this has recently involved sending of the Southampton and Fareham and/or the cap not being on tightly charities: Help the Heroes, Naomi representatives to speak to local MP’s Chamber of Commerce and sit – as a particular source of danger House, St Cuthbert’s Hospice, ABP in the areas in which we operate to on their Transport and Planning for motorcyclists. Freightliner’s road Pedal the Ports for Motor Neurone educate them on the benefits of Rail committee meetings. drivers undertake refresher training Disease, MACS and Ecuadorean Freight. Freightliner is also a member every six months, and undergo regular We are also part the Transport charity Camino Especial. of several organisations including assessments, with an emphasis for South Hampshire Strategies Rail Freight Group, Freight on Rail, Group who are formulating GAYE European Rail Freight Association and recommendations to government Freight Transport Association. about the priorities for the region and Freightliner gives employees the the unsolved issues faced by Freight chance to join the GAYE – give as you The Compliance & HR Director in as part of the community. earn scheme. Inviting representatives Freightliner Australia is an active from charities to local depots, offices participant in the Australian Rail Freightliner regularly takes part and terminals to sign up to payroll Industry Safety Standards Board Code in emergency services exercises giving. This is then arranged by the of Practice Development Groups for to prepare both ourselves and Payroll department in Southampton. SPAD Awareness and for Incident the emergency services for future Investigation. on both reducing accidents and situations that may arise. Our most All used stamps are collected from protecting the environment. recent in July 2011 our Southampton old envelopes and sent off to guide Community schemes Maritime terminal took part in dogs for blind. Freightliner supports the Motorcycle Freightliner is also a member of the Hazmat incident training for the Action Group’s ‘Diesel Spills Kill – Communication in Action Team for Hampshire Police. The Hazmat team Don’t Overfill’ safety campaign. All the Railway Benefit Fund. Members of were set up after the 9/11 attack to of Freightliner road vehicles are now rail industry communications teams

FREIGHTLINER’S corporate SOCIAL RESPONSIBILITY 18 APPENDIX 3 Community and Charities provide the emergency services with raise awareness of the dangers of to government’s targets to reduce the equipment and planning to deal the railways we named one of our UK carbon emissions. However we “ contribute to with a chemical terrorist incident. locomotives ‘Sophie’ with a trackoff recognise that we must work in order government’s targets Rail Enthusiasm plaque, after a young girl lost her life to reduce the emissions both from our to reduce UK carbon when she strayed onto the railway transport activities and in everything emissions Freightliner realise that the Rail line near her home in Staines. Hoping else we do. ” industry has a very unique following that this small gesture will help not our mission to from members of the public only to honour Sophie’s memory but “ interested in the industry. With a also to prevent it from happening transport more Freightliner Store to enable the public again. freight by rail to purchase memorabilia and also ” auction old nameplates removed from decommissioned locomotives. The money raised from this is then put CONCLUSION: back into our employee chosen charity scheme. Freightliner’s core business contributes to the environment by Safety taking thousands of lorry journeys The environment doesn’t just consist of the road each year, saving many of infrastructure and air pollution but thousands of tonnes of carbon and also the people in it, Freightliner have other particulates being released into been proud to be involved in a safety our atmosphere. We are constantly campaign ‘TrackOff’ which highlights striving to increase the amount of the dangers of the railways to young freight transported by rail, this growth people. As part of this campaign to will allow Freightliner to contribute

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