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National Rail Conditions of Travel
i National Rail Conditions of Travel From 5 August 2018 NATIONAL RAIL CONDITIONS OF TRAVEL TABLE OF CONTENTS NATIONAL RAIL CONDITIONS OF TRAVEL Part A: A summary of the Conditions 3 Part B: Introduction 4 Conditions 5 Part C: Planning your journey and buying your Ticket 5 Part D: Using your Ticket 11 Part E: Making your Train Journey 15 Part F: Your refund and compensation rights 21 Part G: Special Conditions applying to Season Tickets 26 Part H: Lost Property 29 Appendix A: List of Train Companies to which the National Rail Conditions of Travel apply as at 5 August 2018 30 Appendix B: Definitions 31 Appendix C: Code of Practice: Arrangements for interview meetings with applicants in connection with duplicate season tickets 33 These National Rail Conditions of Travel apply from 5 August 2018. Any reference to the National Rail Conditions of Carriage on websites, Tickets, publications etc. refers to these National Rail Conditions of Travel. Part A: A summary of the Conditions The terms and conditions of these National Rail Conditions of Travel are set out below in Part C to Part H (the “Conditions”). They comprise the binding contract that comes into effect between you and the Train Companies1 that provide scheduled rail services on the National Rail Network, when you purchase a Ticket. This summary provides a quick overview of the key responsibilities of Train Companies and passengers contained in the contract. It is important, however, that you read the Conditions if you want a full understanding of the responsibilities of Train Companies and passengers. -
Retail Market Review Consultation on the Potential Impacts of Regulation and Industry Arrangements and Practices for Ticket Selling
Retail market review Consultation on the potential impacts of regulation and industry arrangements and practices for ticket selling September 2014 Contents Executive Summary 4 1. Introduction 10 Purpose of the document 10 Why we are reviewing the regulations and industry arrangements and practices for ticket selling 11 Scope of the Review 12 Approach to the Review 13 Structure of the document 14 Questions for Chapter 1 15 2. Rail ticket buying and selling practices 16 Introduction 16 Ticket buying trends in rail 16 Ticket selling behaviour in rail 18 Questions for Chapter 2 22 3. The regulation and industry arrangements and practices for selling tickets 24 Introduction 24 Retailers’ incentives to sell tickets 25 Obligations on retailers to facilitate an integrated, national network 26 Governance arrangements in retailing 29 Industry rules 32 Industry processes and systems 34 Question for Chapter 3 37 4. The impact of retailers’ incentives and of retailers’ obligations to facilitate an integrated, national network 38 Introduction 38 The impact of retailers’ incentives in selling tickets 38 The impact of obligations on retailers to facilitate an integrated, national network 40 Questions for Chapter 4 44 5. The impact of industry governance, rules, processes, and systems 45 Introduction 45 The impact of industry governance arrangements 45 Office of Rail Regulation | September 2014 | Retail market review consultation 2 10866832 The impact of industry rules 47 The impact of industry processes and systems 52 Questions for Chapter 5 58 6. Emerging -
FINAL REPORT V1.0
FINAL REPORT v1.0 DfT - TRANSPORT DIRECT Project Support & Consultancy Services Framework FareXChange Scoping Study Project Reference - TDT / 129 June 2006 Prepared By: Prepared For: Carl Bro Group Ltd, Transport Direct Bracton House Department for Transport 34-36 High Holborn Zones 1/F18 - 1/F20 LONDON WC1V6AE Ashdown House 123 Victoria Street LONDON SW1E 6DE Tel: +44 (0)20 71901697 Fax: +44 (0)20 71901698 Email: [email protected] www.carlbro.com DfT Transport Direct FareXChange Scoping Study CONTENTS EXECUTIVE SUMMARY __________________________________________________ 6 1 INTRODUCTION ___________________________________________________ 10 1.1 __ What is FareXChange? _____________________________________ 10 1.2 __ Background _______________________________________________ 10 1.3 __ Scoping Study Objectives ____________________________________ 11 1.4 __ Acknowledgments __________________________________________ 11 2 CONSULTATION AND RESEARCH ___________________________________ 12 2.1 __ Who we consulted _________________________________________ 12 2.2 __ How we consulted __________________________________________ 12 2.3 __ Overview of Results ________________________________________ 12 3 THE FARE SETTING PROCESS AND THE ROLES OF INTERESTED PARTIES _____________________________________________________________ 14 3.1 __ The Actors _______________________________________________ 14 3.2 __ Fare Stages and Fares Tables ________________________________ 16 3.3 __ Flat and Zonal Fares ________________________________________ 17 -
Access to Transport for Disabled People
House of Commons Transport Committee Access to transport for disabled people Fifth Report of Session 2013–14 Volume I Volume I: Report, together with formal minutes, oral and written evidence Additional written evidence is contained in Volume II, available on the Committee website at www.parliament.uk/transcom Ordered by the House of Commons to be printed 9 September 2013 HC 116 [Incorporating HC 1002, Session 2012-13] Published on 17 September 2013 by authority of the House of Commons London: The Stationery Office Limited £22.00 The Transport Committee The Transport Committee is appointed by the House of Commons to examine the expenditure, administration, and policy of the Department for Transport and its Associate Public Bodies. Current membership Mrs Louise Ellman (Labour/Co-operative, Liverpool Riverside) (Chair) Sarah Champion (Labour, Rotherham) Jim Dobbin (Labour/Co-operative, Heywood and Middleton) Karen Lumley (Conservative, Redditch) Jason McCartney (Conservative, Colne Valley) Karl McCartney (Conservative, Lincoln) Lucy Powell (Labour/Co-operative, Manchester Central) Mr Adrian Sanders (Liberal Democrat, Torbay) Iain Stewart (Conservative, Milton Keynes South) Graham Stringer (Labour, Blackley and Broughton) Martin Vickers (Conservative, Cleethorpes) The following were also members of the committee during the Parliament. Steve Baker (Conservative, Wycombe), Angie Bray (Conservative, Ealing Central and Acton), Lilian Greenwood (Labour, Nottingham South), Mr Tom Harris (Labour, Glasgow South), Julie Hilling (Labour, Bolton West), Kelvin Hopkins (Labour, Luton North), Kwasi Kwarteng (Conservative, Spelthorne), Mr John Leech (Liberal Democrat, Manchester Withington) Paul Maynard, (Conservative, Blackpool North and Cleveleys), Gavin Shuker (Labour/Co-operative, Luton South), Angela Smith (Labour, Penistone and Stocksbridge), Julian Sturdy (Conservative, York Outer) Powers The Committee is one of the departmental select committees, the powers of which are set out in House of Commons Standing Orders, principally in SO No 152. -
National Rail Conditions of Travel
i National Rail Conditions of Travel From 11 March 2018 NATIONAL RAIL CONDITIONS OF TRAVEL TABLE OF CONTENTS NATIONAL RAIL CONDITIONS OF TRAVEL Part A: A summary of the Conditions 3 Part B: Introduction 4 Conditions 5 Part C: Planning your journey and buying your Ticket 5 Part D: Using your Ticket 11 Part E: Making your Train Journey 15 Part F: Your refund and compensation rights 21 Part G: Special Conditions applying to Season Tickets 26 Part H: Lost Property 29 Appendix A: List of Train Companies to which the National Rail Conditions of Travel apply as at 11 March 2018 30 Appendix B: Definitions 31 Appendix C: Code of Practice: Arrangements for interview meetings with applicants in connection with duplicate season tickets 33 These National Rail Conditions of Travel apply from 11 March 2018. Any reference to the National Rail Conditions of Carriage on websites, Tickets, publications etc. refers to these National Rail Conditions of Travel. Part A: A summary of the Conditions The terms and conditions of these National Rail Conditions of Travel are set out below in Part C to Part H (the “Conditions”). They comprise the binding contract that comes into effect between you and the Train Companies1 that provide scheduled rail services on the National Rail Network, when you purchase a Ticket. This summary provides a quick overview of the key responsibilities of Train Companies and passengers contained in the contract. It is important, however, that you read the Conditions if you want a full understanding of the responsibilities of Train Companies and passengers. -
Research Project on Fares Contract No: NRP10026 Final Report: Analysis, Recommendations and Conclusions 28Th February 2011
RAIL VALUE FOR MONEY STUDY DfT / ORR Research Project on Fares Contract No: NRP10026 Final Report: analysis, recommendations and conclusions 28th February 2011 research project on fares RAIL VALUE FOR MONEY STUDY DfT / ORR Research Project on Fares Contract No: NRP10026 Final Report: analysis, recommendations and conclusions 28th February 2011 research project on fares Prepared for: Prepared by: Rail Value for Money Study Steer Davies Gleave 5th Floor 28-32 Upper Ground 55 Victoria Street London London SE1 9PD SW1H 0EU +44 (0)20 7910 5000 www.steerdaviesgleave.com Although this report was commissioned jointly by the Department for Transport (DfT) and the Office of Rail Regulation (ORR), the findings and recommendations are those of the authors and do not necessarily represent the views of the DfT and the ORR. While the DfT and the ORR have made all reasonable efforts to ensure the information in this document is accurate, the DfT and the ORR do not guarantee the accuracy, completeness or usefulness of that information; and cannot accept liability for any loss or damages of any kind resulting from reliance on the infor- mation or guidance this document contains. Department for Transport Office of Rail Regulation Great Minster House 1 Kemble Street 76 Marsham Street London London SW1P 4DR WC2B 4AN Telephone: 0300 330 3000 Telephone: 020 7282 2000 Website: www.dft.gov.uk Website: www.rail-reg.gov.uk © Crown copyright, 2011, except where otherwise stated You may re-use this information (not including logos or third-party material) free of charge in any format or medium, under the terms of the Open Government Licence. -
Ticketing Settlement Agreement
CONFORMED COPY DatedU 23 July 1995 THE OPERATORS NAMED IN SCHEDULE 1 - and - RAIL SETTLEMENT PLAN LIMITED TICKETING AND SETTLEMENT AGREEMENT VOLUME 1 THE MAIN AGREEMENT CONTENTS RECITALS Page CHAPTER 1: STATUS OF THIS AGREEMENT 19 1-1 BINDING NATURE OF THIS AGREEMENT 19 1-2 APPROVAL OF THIS AGREEMENT 19 CHAPTER 2: DEFINITIONS 20 2-1 DEFINED TERMS 20 2-2 THE DEFINITIONS 20 CHAPTER 3: GENERAL PROVISIONS 53 3-1 COMMENCEMENT 53 3-2 TERMINATION 54 3-3 NOTIFICATION TO THE OPERATORS 54 3-4 CONFIDENTIALITY 55 3-5 ACTION BY THE AUTHORITY 57 3-6 GENERAL PROVISIONS CONCERNING THE RSP 57 3-7 NON-ASSIGNABILITY 58 3-8 DELEGATION BY THE OPERATORS 59 3-9 DELEGATION BY THE RSP 59 3-10 REVIEW OF THE ACTIVITIES OF THE RSP’S AND THE OPERATORS’ DELEGATES 61 3-11 AGREEMENTS ENTERED INTO BY THE RSP 61 3-12 ACTIONS OF THE REPRESENTATIVE BODIES 62 3-13 SERVICE OF DOCUMENTS 63 3-14 TIME LIMITS 64 3-15 INVALIDITY 64 3-16 TIME OF THE ESSENCE 64 3-17 WAIVERS 64 3-18 LIABILITY OF THE OPERATORS 65 3-19 FORCE MAJEURE 65 3-20 GENERAL VAT INDEMNITY 66 3-21 COMPLIANCE WITH VAT PROCEDURES 67 3-22 GOVERNING LAW AND DISPUTE RESOLUTION 67 CHAPTER 4: THE INTRODUCTION OF RAIL PRODUCTS AND NON- RAIL PRODUCTS 68 PART I: CREATION OF FARES 68 4-1 THE FARES SETTING ROUND 68 4-2 TYPES OF FARE 68 4-3 PROCESS OF CREATING A FARE 68 4-4 REQUIREMENT TO CREATE FARES PRIOR TO SELLING THEM 69 4-5 THE CREATION OF FARES BY OPERATORS 69 4-6 NATIONAL CLASSES OF ACCOMMODATION 71 4-7 CREATION OF NEW FLOWS, MODIFICATION AND ABOLITION OF EXISTING FLOWS 71 4-8 PROCEDURE FOR OBTAINING THE AUTHORITY’S -
RDG TIS Accreditation Guide
RDG TIS Accreditation Guide Document Ref: RSPA2000 Version: 02-02 Rail Settlement Plan Limited Registered Office, 2nd Floor, 200 Aldersgate Street, London EC1A 4HD www.raildeliverygroup.com 020 7841 8000 Registered in England and Wales No. 03069042 Ref: RSPA2000 02-02 TIS Accreditation Guide Page: 2 of 53 Date: 29-Sep-2016 Version History Version Date Author Comments 01-00 12-Sep-2008 C Dixon Issued after noting by RSSG on 11th September 2008 01-00-A/C 30-Dec-2008 Chris Querée Updated mainly to clarify Product Record and transition testing, plus earlier minor typos, layout, etc. Issued version proposed to be v01-01. Updated following first external review. 01-00-D 10-Feb-2009 J Law Document reformatted for RSSG consideration. There were no material changes following the final external review. 01-01 19-Feb-2009 J Law Issued version following approval by RSSG 19/02/2009 02-00 04-Nov-2011 S Standley JIRA issues addressed. Updated following internal audit review. General cosmetic changes for clarification (STD-128). Section 4.2 updated to expand on TISA analyst checks (STD-317). TISA team rework. Paragraph 4.8.5 clarified timeframes for accreditation (STD-63). Update to section 1.6 to include ref to ‘compliance standards’. New section 4.14 on ‘Post Accreditation Review’ which replaces previous version 01-01 section 4.11. External review comments addressed. Issued version following RSF approval. 02-00-A 21-Jan-2013 E Kelly Updated to reflect changes as per JIRA Issues STD-351 and STD-492; Update to process diagrams and minor cosmetic changes. -
Newsrail Express 299.Qxp
Information please read providers, r ewsrail ead EXPRESS299 WEEK ENDING 15 OCTOBER 2005 ITEM FOR TRAIN NN COMPANY ON RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS 1 National Rail New procedure for putting information in Newsrail Express, Retail Manual, Rail Directory for Travel Agents and Ticket Examiners Handbook ✓ * * 2 National Rail Family Railcard 25% off offer reminder ✓ ✓ 3 National Rail Fraudulent use of Railcards – tampering with expiry dates ✓ ✓ 4 National Rail Recovered SPORTIS machine ✓ ✓ 5 Midland Mainline GroupSave barred dates ✓ ✓ 6 TransPennine Express Senior Kids Add-On ✓ ✓ National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. * To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate. ADDITIONAL PUBLICATIONS The list shows additional publications included with this Newsrail Express. If you do not receive them, or need extra copies, rail staff should see ‘Further Supplies’. Travel Agents please contact your Sales Office. 1. ITEMS YOU SHOULD HAVE RECEIVED PUBLICATION NAME LABEL SENT NEWSRAIL FURTHER CODE TO EXPRESS SUPPLIES NUMBER [See 3 below] None with this issue 2. CONTACTS FOR FURTHER SUPPLIES – FOR RAIL STAFF Customer Services TSO St. Crispins Duke Street Norwich NR3 1PD Tel: 0870 600 5522 Fax: 0870 600 5533 3. DISTRIBUTION DATABASE – FOR RETAIL STAFF You should advise any publications database amendments to your Retail Manager, Pricing Manager or to Customer Services, TSO, St. Crispins, Duke Street, Norwich NR3 1PD Tel: 0870 600 5522, Fax: 0870 600 5533, E-mail: [email protected] 2 TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF 1 TRAVEL AGENTS * ASSOCIATION of TRAIN OPERATING COMPANIES * NEW PROCEDURE FOR PUTTING INFORMATION IN NEWSRAIL EXPRESS, RETAIL MANUAL, RAIL DIRECTORY FOR TRAVEL AGENTS AND TICKET EXAMINERS HANDBOOK The printer and distributor of the above communications is changing from Atos Origin to TSO. -
National Rail Conditions of Travel
i National Rail Conditions of Travel From 11 March 2018 to 03 December 2019 NATIONAL RAIL CONDITIONS OF TRAVEL TABLE OF CONTENTS NATIONAL RAIL CONDITIONS OF TRAVEL Part A: A summary of the Conditions 3 Part B: Introduction 4 Conditions 5 Part C: Planning your journey and buying your Ticket 5 Part D: Using your Ticket 11 Part E: Making your Train Journey 15 Part F: Your refund and compensation rights 21 Part G: Special Conditions applying to Season Tickets 26 Part H: Lost Property 29 Appendix A: List of Train Companies to which the National Rail Conditions of Travel apply as at 11 March 2018 30 Appendix B: Definitions 31 Appendix C: Code of Practice: Arrangements for interview meetings with applicants in connection with duplicate season tickets 33 These National Rail Conditions of Travel apply from 11 March 2018. Any reference to the National Rail Conditions of Carriage on websites, Tickets, publications etc. refers to these National Rail Conditions of Travel. Part A: A summary of the Conditions The terms and conditions of these National Rail Conditions of Travel are set out below in Part C to Part H (the “Conditions”). They comprise the binding contract that comes into effect between you and the Train Companies1 that provide scheduled rail services on the National Rail Network, when you purchase a Ticket. This summary provides a quick overview of the key responsibilities of Train Companies and passengers contained in the contract. It is important, however, that you read the Conditions if you want a full understanding of the responsibilities of Train Companies and passengers. -
Ticket Issuing System Accreditation Guide
Ticket Issuing System Accreditation Guide Delivering IT platforms for tomorrow’s railwayfor tomorrow’s IT platforms Delivering Subject Ref: RSPA2000 Version: 02-03 Rail Settlement Plan Limited Registered Office, 2nd Floor, 200 Aldersgate Street, London EC1A 4HD www.raildeliverygroup.com 020 7841 8000 Registered in England and Wales No. 03069042 Ref: RSPA2000 02-03 Ticket Issuing System Date: 12-Aug-2019 Accreditation Guide Page: 2 of 38 Version History Version Date Author Comments 01-00 12-Sep-2008 C Dixon Issued after noting by RSSG on 11th September 2008 01-00-A/C 30-Dec-2008 Chris Updated mainly to clarify Product Record and transition testing, plus Querée earlier minor typos, layout, etc. Issued version proposed to be v01- 01. Updated following first external review. 01-00-D 10-Feb-2009 J Law Document reformatted for RSSG consideration. There were no material changes following the final external review. 01-01 19-Feb-2009 J Law Issued version following approval by RSSG 19/02/2009 02-00 04-Nov-2011 S Standley JIRA issues addressed. Updated following internal audit review. General cosmetic changes for clarification (STD-128). Section 4.2 updated to expand on TISA analyst checks (STD-317). TISA team rework. Paragraph 4.8.5 clarified timeframes for accreditation (STD- 63). Update to section 1.6 to include ref to ‘compliance standards’. New section 4.14 on ‘Post Accreditation Review’ which replaces previous version 01-01 section 4.11. External review comments addressed. Issued version following RSF approval. 02-00-A 21-Jan-2013 E Kelly Updated to reflect changes as per JIRA Issues STD-351 and STD- 492; Update to process diagrams and minor cosmetic changes. -
C1 General Information C2 Ticket Types & Summary of Validities C3
Section C – Tickets (Collated from NFM, TEH and PTU) Index C1 General information C2 Ticket types & summary of validities C3 Ticket illustrations C4 Information contained on tickets C5 On train ticketing matrix – REDACTED C6 Ticket validity simplifier C7 How to calculate on-board excess fares C8 Allowable exceptions for Advance tickets on the wrong train - REDACTED C9 Concessionary fares C10 Foreign issued tickets - REDACTED C11 Railcards & other discount authorities C12 Disabled persons travelling without railcards C13 Passengers not requiring tickets C14 East Coast Loyalty scheme (new section) C15 Issuing tickets on-board for non-EC journeys (new section) Items updated in this Sep 2014 version (shown in blue): • C1.1. reminder not to charge a difference in fare if the price rises between the time of ticket purchase and travel. • C1.7 Child ages travelling in groups • C2.1.2: Extension to Scottish Executive ticket • C2.4 and C14.3. Rewards Tickets can also upgrade to Weekend First • C3.1.4 New style EC passes • C4.2 New ATOC ticket designs • C9.1. East Lothian concessionary travel is now off-peak only Dunbar<>Edinburgh/Haymarket. • C14.1 Some minor changes to the Rewards programme. Sample tickets added. • Staff travel discounts added • FCC changed to GN (Great Northern). Sept 2014 C • C1. General Information C1.1. Use of Tickets: The National Rail Conditions of Carriage (Last revised Sep 2014, Pricing Team ) • All rail tickets are issued subject to the National Rail Conditions of Carriage (NRCC), the availability of services and any conditions relating to the ticket. • These conditions form part of a contract between a customer and the train companies.