Stakeholders Engagement
SHARE HOLDERS
EMPLOYEES LOCAL COMMUNITY ECONOMIC
Enhance Through
SUSTAINABLE CUSTOMERS SUPPLIERS ARL GROWTH STRATEGY
AL SOCIAL ONMENT ENVIR SOCIETY GOVERNMENT AGENCIES
Our Approach ARL stakeholders' engagement is based on the forums. In addi on ARL policies, procedures and iden fica on of material issues in the society prac ces provide equal growth opportunity to all e c o n o m y a n d e n v i r o n m e n t a n d t h e i r its stakeholders through a cyclic feedback corresponding impacts on its partners. mechanism. Stakeholders having similar interests are grouped together while defining stakeholders. This approach helps in crea ng & promo ng synerge c rela onships with our valued ARL strategy is always focused towards it unshaken stakeholders and to meet their expecta ons commitment for doing fair business followings its proficiently. core values and involving its stakeholders at all
Stakeholder Engagement Cycle
Compile Determine sustainability materiality issues issues and 01 03 corresponding 05 aspects
Iden fy our 02 Inves gate the 04 Provide stakeholders stakeholders’ responses on degree of concern key concerns and the impact on ARL’s opera ons
G4-24,25,26
Expansion & Sustainability Celebra ng 2017 Up-grada on 21 Report Shareholders Key Concerns
Maximum throughput of refinery, Timely payment of Ins tu onal Shareholders: Banks, Financial dividends & bonus shares, Sharing of social, Ins tu ons, Non Banking Financial Ins tu ons, environmental and financial statements for accountability Insurance and Investment Companies, Joint Stock of sustainable development, Compliance to the code of Companies, Associate Companies etc. corporate governance and materiality principles, Private Shareholders: Private and small investors. Increasing value of market share, safe opera ons of the refinery, Value addi on, Transparency.
Acknowledgement Ÿ Safe opera ons of the plant and value Mode of Engagement addi on of products by opera ons & Technical Service department Ÿ Compliance to the code of corporate governance, Board of directors and shareholders quarterly and Materiality principle compliance, Coordina on with third annual mee ngs, refinery management commi ees party auditors, Rou ne review and internal audits by i.e. Risk management & strategic commi ee, succession business review and assurance (BR&A) department Ÿ planning and career management commi ee mee ngs, Transparency in dealing, Prepara on of quarterly and annual Company's annual financial and sustainability reports, financial reports, sharing of financial statements, Liaison with financial ins tu ons for investments, Timely payment of periodic sharing of informa on through electronic media. dividends and bonus shares to shareholders by F&CA department Ÿ Succession planning for key managerial posi ons & hiring talented staff to keep opera ons smooth and trouble free by human resource and administra on (HR&A) department Ÿ Ensuring safe opera ons in compliance with environmental regula ons and sharing social and environmental performance of company by health, safety, environment and quality (HSEQ) department Ÿ Arrangement of board and shareholders mee ngs by company secretary
Employees Key Concerns
Market compe ve salaries, career growth, training Regular employees, Contract employees, and development, safety and security of employees, Employees Representa ve groups like CBA's conducive and friendly working environment, sharing of Third party contract employees (detail at page 27). informa on, residence, medical facili es, sports and recrea onal facili es.
Acknowledgement
Mode of Engagement Ÿ Training programs, employee mee ngs, annual and quarterly family fes vals, conduc ng regular employee sa sfac on survey, Formal Human resource policies, Planning and career agreement of CBA's, Administra ve assistance, management commi ee mee ng, Annual appraisal, Residence and medical facili es, employees Organiza on Environmental Survey, Employee engagement through training sessions, team building engagement and team building seminars and ac vi es, ac vi es and annual sports by human resource and Conferences for human resource development and training administra on (HR&A) department need assessments sessions training programs and career Ÿ Safe and secure working environment, provision of development sessions. PPE's and handling of emergencies at the workplace is being addressed by health, safety, environment and quality (HSEQ) department Ÿ Timely payment of salaries and bonuses by F&CA department
G4-24,27
Expansion & Sustainability Celebra ng 2017 Up-grada on 22 Report Local Communi es Key Concerns
Infrastructure development, Provision of facili es Neighborhood, Local Schools, Masajids, and funding to schools, Health facili es, Be er living Residen al colonies, Neighboring organiza ons standards, Safety and security, Provision of u li es, sports & industry , union councils, infrastructure, schools and recrea onal facili es, clean environment, and parks, employees families, Community employment, Community Awareness and Support, Policy development organiza ons, OCAC, Local municipal Lobbying. administra on, visitors, transporters etc.
Acknowledgement
Mode of Engagement Ÿ Financial and administra ve support is being offered by finance department Ÿ Health facili es are provided by A ock Hospital Mee ng with nearby communi es, Par cipa on in Limited (AHL) school events, Sponsoring events in schools, Joint Ÿ Safety seminars, environmental ac vi es, promo on celebra ons of events, Community engagement and of cleaner technologies by HSEQ department awareness seminars, Installa on of clean drinking water Ÿ Recruitment with preference to local communi es on tanks Par cipa on in conferences and sports Arranging merit basis by human resource and administra on Sports Events, Medical Camps, Annual Sports Compe ons, department Technical Mee ngs. Ÿ Provision of free u li es and drinking water to neighborhood including mosques and schools by HR&A department Ÿ Awareness Campaigns arranged by HR&A department
Customers Key Concerns
Quality and quan ty of product, Timely delivery, Major oil marke ng companies including Technical assistance and financial compliance, Pakistan State Oil, A ock Petroleum Limited, Response for a er sales services, Customer sa sfac on, Total Parco Marke ng Company Limited, Total Assets safety and security. Parco Pakistan Limited ,Shell Pakistan Limited, Hascol Petroleum Limited, Puma Energy Pakistan Private Limited, Bakri Energy Private Limited, Byco Petroleum, Quality 1 Petroleum Private Limited, Pakistan Air Force. Acknowledgement
Mode of Engagement Ÿ Timely delivery of products and quan ty compliance, response to queries, administra ve complaints being addressed by oil movement Customer site visits, exchange of informa on, joint sec on of Opera ons department tes ng of product quality, quarterly customers Ÿ Quality assurance and end user customer sa sfac on, feedback, technical awareness sessions, compliance of technical assistance in tes ng and quality related relevant financial regula ons, Mee ngs with customers as ma ers are addressed by quality control lab sec on of & when required. HSEQ department Ÿ Timely billing, reconciling and financial coordina on is addressed by invoicing and receivables management sec on of F& CA department Ÿ Customer liaison & sa sfac on, Compliance of sales agreements by sales sec on of C&MM department Ÿ Assets safety and security is ensured by HSEQ and security sec on
G4-24,27
Expansion & Sustainability Celebra ng 2017 Up-grada on 23 Report Suppliers and Contractors Key Concerns
Timely bill payments, Prompt response to queries, Ÿ Pakistan Oilfields Limited, Pakistan safety and security of personnel and assets, conducive Petroleum Limited, Ocean Pakistan Limited, working environment, facilita on, compliance of contract MOL, Oil and Gas development company agreement, Technical assistance and feedback, compliance Limited, Mari Petroleum company limited, to the code of corporate governance. WAPDA, SNGPL, PTCL and general order suppliers Ÿ Services and Human Resource Contractors
Acknowledgement
Mode of Engagement Ÿ On me payment to crude oil suppliers by oil movement sec on of Opera ons department Ÿ Crude oil analysis, personnel and assets safety, Joint tes ng of crude oil, direct coordina on with technical assistance by HSEQ department WAPDA, SNGPL, PTCL and general order suppliers Ÿ Payments to contractors by the finance department Visit to contractors and suppliers sites as & when Ÿ Facilita on to contractors by HR&A and opera on required, Periodic mee ngs of procurement office with department. general order suppliers, mee ngs with contractors, Ÿ Evalua on of crude and other raw materials/services Trainings, Communica on of relevant policies to contractors by HSEQ, technical services, C&MM and other relevant and suppliers departments
Government Bodies Key Concerns Ministry of energy (Petroleum Compliance to the code of corporate governance, Division), Pakistan Standards and Quality Compliance of quality product and services, Legal and Control Authority ( PSQCA), Directorate of Labor, PEQs Compliance, Tax deduc on and deposi on, Federal board of revenue (FBR), Securi es and Development of policies framework, Infrastructure Exchange Commission of Pakistan (SECP), Pakistan development, safe procedures and workers welfare. Stock Exchange, EPA, Rescue 1122 and other like organiza ons, Na onal Highway Authority, Directorate of Appren ces, EOBI, Ministry of Climate Change, NDMA, Civil avia on, Social welfare department, OGRA etc. Acknowledgement
Mode of Engagement Ÿ Compliance to code of conduct by Business Review and assurance department Ÿ Coordina on with ministry of energy for crude Fortnightly product alloca on mee ngs, Sharing of pricing and discounts, Petroleum development levy, daily sales figures to Ministry of Energy (Petroleum FBR for excise duty and sales tax by oil movement Division), Crude pricing coordina on with Ministry of sec on and finance department Energy petroleum division. Monthly and Annually Ÿ FBR for monthly/annual return of withholding, income coordina on with FBR for taxa on, Regular liaison with local and personal tax by payroll and employees fund government, invita ons to government officials, Informa on sec on on website ,Involvement of EPA in public hearing for new Ÿ Dealing with stock exchanges, SECP, financial projects, Par cipa on in mee ngs, Joint event celebra ons. ins tu ons by corporate affairs sec on Ÿ Liaison with local government labor departments and EOBI by human resource department Ÿ Dealing with PSQCA, Civil avia on, EPA, Rescue 1122, NDMA, District Disaster Management by HSEQ Department
G4-24,27
Expansion & Sustainability Celebra ng 2017 Up-grada on 24 Report Civil Society Key Concerns
Industrial academia rela onship, Industrial tours, Universi es, Founda on, NGOs, Research Research and development with research ins tutes, Ins tutes, Technical Training Ins tutes, Medical camps, Internship and Trainings, Joint Colleges, Students. celebra ons with different ins tutes, Sharing of informa on and Technical support.
Acknowledgement
Mode of Engagement Ÿ Internships programs, Liaison with educa onal ins tutes regarding research facilita on in order to create shared values by Organizing Conferences & Seminars, Celebra on human resource and administra on department of Events, Coordina on with universi es ,Arranging Ÿ Sharing technical informa on and research assistance Free Medical Camps, Repor ng of environmental, social is provided by different concerned departments and economic concerns. Par cipa on in mee ngs, Ÿ Resource provision and sponsoring of events by HR&A industrial visits, mentoring research projects, ARL website, and finance department presenta ons Ÿ Medical camping with NGOs' at different loca ons through A ock Hospital Limited Ÿ Providing safety training by HSEQ department Ÿ Sharing social and environmental performance by HSEQ department Ÿ Technical support is provided by opera ons, TS and HSEQ department
CEO of ARL is sharing Annual Review with Employees (2017)
G4-24,27
Expansion & Sustainability Celebra ng 2017 Up-grada on 25 Report