Stakeholders Engagement

SHARE HOLDERS

EMPLOYEES LOCAL COMMUNITY ECONOMIC

Enhance Through

SUSTAINABLE CUSTOMERS SUPPLIERS ARL GROWTH STRATEGY

AL SOCIAL ONMENT ENVIR SOCIETY GOVERNMENT AGENCIES

Our Approach ARL stakeholders' engagement is based on the forums. In addion ARL policies, procedures and idenficaon of material issues in the society pracces provide equal growth opportunity to all e c o n o m y a n d e n v i r o n m e n t a n d t h e i r its stakeholders through a cyclic feedback corresponding impacts on its partners. mechanism. Stakeholders having similar interests are grouped together while defining stakeholders. This approach helps in creang & promong synergec relaonships with our valued ARL strategy is always focused towards it unshaken stakeholders and to meet their expectaons commitment for doing fair business followings its proficiently. core values and involving its stakeholders at all

Stakeholder Engagement Cycle

Compile Determine sustainability materiality issues issues and 01 03 corresponding 05 aspects

Idenfy our 02 Invesgate the 04 Provide stakeholders stakeholders’ responses on degree of concern key concerns and the impact on ARL’s operaons

G4-24,25,26

Expansion & Sustainability Celebrang 2017 Up-gradaon 21 Report Shareholders Key Concerns

Maximum throughput of refinery, Timely payment of Instuonal Shareholders: Banks, Financial dividends & bonus shares, Sharing of social, Instuons, Non Banking Financial Instuons, environmental and financial statements for accountability Insurance and Investment Companies, Joint Stock of sustainable development, Compliance to the code of Companies, Associate Companies etc. corporate governance and materiality principles, Private Shareholders: Private and small investors. Increasing value of market share, safe operaons of the refinery, Value addion, Transparency.

Acknowledgement Ÿ Safe operaons of the plant and value Mode of Engagement addion of products by operaons & Technical Service department Ÿ Compliance to the code of corporate governance, Board of directors and shareholders quarterly and Materiality principle compliance, Coordinaon with third annual meengs, refinery management commiees party auditors, Roune review and internal audits by i.e. Risk management & strategic commiee, succession business review and assurance (BR&A) department Ÿ planning and career management commiee meengs, Transparency in dealing, Preparaon of quarterly and annual Company's annual financial and sustainability reports, financial reports, sharing of financial statements, Liaison with financial instuons for investments, Timely payment of periodic sharing of informaon through electronic media. dividends and bonus shares to shareholders by F&CA department Ÿ Succession planning for key managerial posions & hiring talented staff to keep operaons smooth and trouble free by human resource and administraon (HR&A) department Ÿ Ensuring safe operaons in compliance with environmental regulaons and sharing social and environmental performance of company by health, safety, environment and quality (HSEQ) department Ÿ Arrangement of board and shareholders meengs by company secretary

Employees Key Concerns

Market compeve salaries, career growth, training Regular employees, Contract employees, and development, safety and security of employees, Employees Representave groups like CBA's conducive and friendly working environment, sharing of Third party contract employees (detail at page 27). informaon, residence, medical facilies, sports and recreaonal facilies.

Acknowledgement

Mode of Engagement Ÿ Training programs, employee meengs, annual and quarterly family fesvals, conducng regular employee sasfacon survey, Formal Human resource policies, Planning and career agreement of CBA's, Administrave assistance, management commiee meeng, Annual appraisal, Residence and medical facilies, employees Organizaon Environmental Survey, Employee engagement through training sessions, team building engagement and team building seminars and acvies, acvies and annual sports by human resource and Conferences for human resource development and training administraon (HR&A) department need assessments sessions training programs and career Ÿ Safe and secure working environment, provision of development sessions. PPE's and handling of emergencies at the workplace is being addressed by health, safety, environment and quality (HSEQ) department Ÿ Timely payment of salaries and bonuses by F&CA department

G4-24,27

Expansion & Sustainability Celebrang 2017 Up-gradaon 22 Report Local Communies Key Concerns

Infrastructure development, Provision of facilies Neighborhood, Local Schools, Masajids, and funding to schools, Health facilies, Beer living Residenal colonies, Neighboring organizaons standards, Safety and security, Provision of ulies, sports & industry , union councils, infrastructure, schools and recreaonal facilies, clean environment, and parks, employees families, Community employment, Community Awareness and Support, Policy development organizaons, OCAC, Local municipal Lobbying. administraon, visitors, transporters etc.

Acknowledgement

Mode of Engagement Ÿ Financial and administrave support is being offered by finance department Ÿ Health facilies are provided by Aock Hospital Meeng with nearby communies, Parcipaon in Limited (AHL) school events, Sponsoring events in schools, Joint Ÿ Safety seminars, environmental acvies, promoon celebraons of events, Community engagement and of cleaner technologies by HSEQ department awareness seminars, Installaon of clean drinking water Ÿ Recruitment with preference to local communies on tanks Parcipaon in conferences and sports Arranging merit basis by human resource and administraon Sports Events, Medical Camps, Annual Sports Compeons, department Technical Meengs. Ÿ Provision of free ulies and drinking water to neighborhood including mosques and schools by HR&A department Ÿ Awareness Campaigns arranged by HR&A department

Customers Key Concerns

Quality and quanty of product, Timely delivery, Major oil markeng companies including Technical assistance and financial compliance, State Oil, Aock Petroleum Limited, Response for aer sales services, Customer sasfacon, Total Parco Markeng Company Limited, Total Assets safety and security. Parco Pakistan Limited , Limited, Hascol Petroleum Limited, Puma Energy Pakistan Private Limited, Bakri Energy Private Limited, , Quality 1 Petroleum Private Limited, Pakistan Air Force. Acknowledgement

Mode of Engagement Ÿ Timely delivery of products and quanty compliance, response to queries, administrave complaints being addressed by oil movement Customer site visits, exchange of informaon, joint secon of Operaons department tesng of product quality, quarterly customers Ÿ Quality assurance and end user customer sasfacon, feedback, technical awareness sessions, compliance of technical assistance in tesng and quality related relevant financial regulaons, Meengs with customers as maers are addressed by quality control lab secon of & when required. HSEQ department Ÿ Timely billing, reconciling and financial coordinaon is addressed by invoicing and receivables management secon of F& CA department Ÿ Customer liaison & sasfacon, Compliance of sales agreements by sales secon of C&MM department Ÿ Assets safety and security is ensured by HSEQ and security secon

G4-24,27

Expansion & Sustainability Celebrang 2017 Up-gradaon 23 Report Suppliers and Contractors Key Concerns

Timely bill payments, Prompt response to queries, Ÿ Pakistan Oilfields Limited, Pakistan safety and security of personnel and assets, conducive Petroleum Limited, Ocean Pakistan Limited, working environment, facilitaon, compliance of contract MOL, Oil and Gas development company agreement, Technical assistance and feedback, compliance Limited, company limited, to the code of corporate governance. WAPDA, SNGPL, and general order suppliers Ÿ Services and Human Resource Contractors

Acknowledgement

Mode of Engagement Ÿ On me payment to crude oil suppliers by oil movement secon of Operaons department Ÿ Crude oil analysis, personnel and assets safety, Joint tesng of crude oil, direct coordinaon with technical assistance by HSEQ department WAPDA, SNGPL, PTCL and general order suppliers Ÿ Payments to contractors by the finance department Visit to contractors and suppliers sites as & when Ÿ Facilitaon to contractors by HR&A and operaon required, Periodic meengs of procurement office with department. general order suppliers, meengs with contractors, Ÿ Evaluaon of crude and other raw materials/services Trainings, Communicaon of relevant policies to contractors by HSEQ, technical services, C&MM and other relevant and suppliers departments

Government Bodies Key Concerns Ministry of energy (Petroleum Compliance to the code of corporate governance, Division), Pakistan Standards and Quality Compliance of quality product and services, Legal and Control Authority ( PSQCA), Directorate of Labor, PEQs Compliance, Tax deducon and deposion, Federal board of revenue (FBR), Securies and Development of policies framework, Infrastructure Exchange Commission of Pakistan (SECP), Pakistan development, safe procedures and workers welfare. Stock Exchange, EPA, Rescue 1122 and other like organizaons, Naonal Highway Authority, Directorate of Apprences, EOBI, Ministry of Climate Change, NDMA, Civil aviaon, Social welfare department, OGRA etc. Acknowledgement

Mode of Engagement Ÿ Compliance to code of conduct by Business Review and assurance department Ÿ Coordinaon with ministry of energy for crude Fortnightly product allocaon meengs, Sharing of pricing and discounts, Petroleum development levy, daily sales figures to Ministry of Energy (Petroleum FBR for excise duty and sales tax by oil movement Division), Crude pricing coordinaon with Ministry of secon and finance department Energy petroleum division. Monthly and Annually Ÿ FBR for monthly/annual return of withholding, income coordinaon with FBR for taxaon, Regular liaison with local and personal tax by payroll and employees fund government, invitaons to government officials, Informaon secon on website ,Involvement of EPA in public hearing for new Ÿ Dealing with stock exchanges, SECP, financial projects, Parcipaon in meengs, Joint event celebraons. instuons by corporate affairs secon Ÿ Liaison with local government labor departments and EOBI by human resource department Ÿ Dealing with PSQCA, Civil aviaon, EPA, Rescue 1122, NDMA, District Disaster Management by HSEQ Department

G4-24,27

Expansion & Sustainability Celebrang 2017 Up-gradaon 24 Report Civil Society Key Concerns

Industrial academia relaonship, Industrial tours, Universies, Foundaon, NGOs, Research Research and development with research instutes, Instutes, Technical Training Instutes, Medical camps, Internship and Trainings, Joint Colleges, Students. celebraons with different instutes, Sharing of informaon and Technical support.

Acknowledgement

Mode of Engagement Ÿ Internships programs, Liaison with educaonal instutes regarding research facilitaon in order to create shared values by Organizing Conferences & Seminars, Celebraon human resource and administraon department of Events, Coordinaon with universies ,Arranging Ÿ Sharing technical informaon and research assistance Free Medical Camps, Reporng of environmental, social is provided by different concerned departments and economic concerns. Parcipaon in meengs, Ÿ Resource provision and sponsoring of events by HR&A industrial visits, mentoring research projects, ARL website, and finance department presentaons Ÿ Medical camping with NGOs' at different locaons through Aock Hospital Limited Ÿ Providing safety training by HSEQ department Ÿ Sharing social and environmental performance by HSEQ department Ÿ Technical support is provided by operaons, TS and HSEQ department

CEO of ARL is sharing Annual Review with Employees (2017)

G4-24,27

Expansion & Sustainability Celebrang 2017 Up-gradaon 25 Report