COMPLAINTS BUREAU/CONTENT ADVISORY CENTRE
STATUS OF COMPLAINTS AND ENQUIRIES AS AT 11 MAY 2016 - Advisory - In-house monitoring
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
1. 2 Jan 2015 Mohamad Complaint on SMS spam The Complainant had submitted The Complaints Bureau Hisyam a complaint with regards to advised to bring the Mohamad charged SMS which was sent to matter to CFM as it deals Saman him from a shortcode number with consumer and 32776. telecommunications matter and to contact the service provider for further assistance
2. 3 Jan 2015 Roslina Complaint on images The Complainant had submitted The Complaints Bureau Maulidur Rasul 2015 at a complaint with regards to an did not have the specific Google Image alleged image of males genital at link to the said image ‘Maulidur Rasul 2015’ Google and requested to image search. resubmit the complaint with specific details.
3. 3 Jan 2015 Mariana Tahir Complaint on SMS Spam The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him from a shortcode number with consumer and 33293. telecommunications matter and to contact the service provider for further assistance
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
4. 3 Jan 2015 Muhd Hakim Bin Complaint on been cheated The Complainant had submitted The Complaints Bureau Amat on Facebook a complaint with regards to a advised to bring the scammed on Facebook. matter to the PDRM as it is beyond CMCF’s jurisdiction.
5. 3 Jan 2015 Lanvin Lye Complaints on fake The Complainant had submitted The Complaints Bureau Facebook account a complaint with regards to fake advised the Complainant Facebook account which used to report directly to her photos. Facebook’s administrator for further action.
6. 4 Jan 2015 Raiden Chaoss Complaint on Pornographic The Complainant submitted a link The Complaints Bureau website that leads to pornographic forwarded the complaint website which most videos to MCMC for further belongs to the locals. action.
7. 4 Jan 2015 Sujit Kumar Complaint on Facebook The Complainant had submitted The Complaints Bureau account been hacked a complaint with regards to a advised to bring the hacker on Facebook and asked matter to the PDRM as it us to catch the hacker. is beyond CMCF’s jurisdiction.
8. 4 Jan 2015 Mohd Faizal Complaint on Facebook The Complainant had submitted The Complaints Bureau Ajmul Khan account a complaint with regards to advised the Complainant hatred post on Facebook. to report directly to Facebook’s administrator for further action.
9. 5 Jan 2015 Shamsul Complaint on flood relief The Complainant reported to The Complaints Bureau donations email from LV receive a possible scam email advised to bring the management from [email protected] matter to the PDRM as it with regards to a lottery contest. is beyond CMCF’s jurisdiction.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
10. 5 Jan 2015 Asyraf Rosman Complaint on online scam The Complainant had submitted The Complaints Bureau a complaint with regards to advised the Complainant online purchase of cinema to lodge a report to tickets. KPDNKK for their further action (if any).
11. 5 Jan 2015 Lexi Tan Complaint on Telekom The Complainant faced issue with The Complaints Bureau service & Technical Support Telekom Malaysia Berhad (TM) advised to bring the service and technical support in matter to CFM as it deals regards to network issue (Fixed with consumer and telephone and fax line) telecommunications matter.
12. 6 Jan 2015 Tan Kian Hua Complaint on Facebook The Complainant alleged that The Complaints Bureau account someone had defame him via advised the Complainant Facebook and also disturbing him to report directly to via mobile. Facebook’s administrator and block the number. 13. 7 Jan 2015 Siti Nur Farahain Complaint on Twitter The Complainant submitted a The Complaints Bureau Zainol content complaint with regards to an advised the Complainant alleged Twitter account user by to report the matter to the name ‘Admalindaa who might Twitter and PDRM for have the intention to defame her further action (if any). by posting her shared status. 14. 7 Jan 2015 Melvin Nicholas Aduan mengenai Complainant addressing the The Complaints Bureau perkhidmatan Astro unresolved Astro services issue advised to bring the and had approached Astro matter to CFM as it deals customer service for assistance. with consumer and telecommunications matter. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
15. 7 Jan 2015 Hazwani Mohd Complaint on SMS The Complainant had submitted The Complaints Bureau Nazir subscription a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him from a shortcode number with consumer and 23299 . telecommunications matter. We also advised complainant to refer to mobile service provider to assist in this issue.
16. 7 Jan 2015 Kaiko Complaint on TM Wifi The Complainant faced issue with The Complaints Bureau Telekom Malaysia Berhad (TM) advised to bring the service with regards to wi-fi matter to CFM as it deals speed issue and had forwarded with consumer and the issue to TM but no action is telecommunications taken. matter.
17. 9 Jan 2015 Syed Muhd Amir Aduan mengenai The Complainant had submitted The Complaints Bureau penggunaan ayat lucah di a complaint with regards to a advised the Complainant Twitter Twitter user posting menacing to lodge a report to content. Twitter’s administrator.
18. 9 Jan 2015 Azhan Complaint on pornography The Complainant had submitted The Complaints Bureau website a complaint with regards to a has found that the website that contain matter is not within the pornographic content at CMCF’s scope of www.shegods.com activities since the website base outside of Malaysia. The Complainant was advised to lodge a report to MCMC for further deliberation and action.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
19. 9 Jan 2015 Juliati Hanis Complaint on Twitter The Complainant reported on a The Complaints Bureau Azwa Account Impersonation Twitter account that posts nude had done the necessary images of an individual and action by reporting it request for removal. and advised the Complainant to bring the matter to the PDRM and Twitter’s administration for further action.
20. 10 Jan 2015 Muhammad Aduan mengenai diugut di The Complainant had submitted The Complaints Bureau Huzaifah Facebook a complaint with regards to a advised the Complainant someone had blackmailed her on to lodge a report to Polis Facebook. Diraja Malaysia (PDRM) for their further action (if any).
21. 10 Jan 2015 DKAnuar Complaint on SMS Scam The Complainant alleged that he The Complaints Bureau received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell Malaysia CMCF’s scope of Berhad. activities. The Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action.
22. 10 Jan 2015 Nurul Nazirah Complaint on pornography The Complainant reported that The Complaints Bureau Mohd Joned page in Facebook there is a Facebook page that advised the Complainant contains pornographic element. to report directly to the Facebook’s administrator for further action (if any).
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
23. 10 Jan 2015 Nurul Nazirah Complaint on pornography The Complainant reported that The Complaints Bureau Mohd Joned page in Facebook there is a Facebook advised the Complainant (Facebook.com) page that to report directly to the contains pornographic element Facebook’s administrator and requested for action. for further action (if any).
24. 12 Jan 2015 MMCP/Infobip/M Enquiry on the use of USSD Infobip (a member of the The Advisory Order had CMC platform in relating to Malaysian Mobile Content been forwarded to Tobacco and Cigarette Association [MMCP]) had Infobip. Products for Marketing enquired a matter with regards Campaign to a proposed project for its client, Japanese Tobacco International (JTI) for a marketing campaign via the Unstructured Supplementary Service Data (USSD) menu.
25. 12 Jan 2015 Ishak Salleh Aduan berkenaan SMS The Complainant had submitted The Complaints Bureau Spam a complaint with regards to advised to bring the unsolicited SMS which was sent matter to CFM as it deals to him from a shortcode number with consumer and 66999 . telecommunications matter. We also advised complainant to refer to mobile service provider to assist in this issue.
26. 12 Jan 2015 Ashraf Complaint on sexual The Complainant had submitted The Complaints Bureau harassment and threatening a complaint with regards to a advised the Complainant in Youtube someone had blackmailed him to to lodge a report to Polis publish his video on YouTube. Diraja Malaysia (PDRM) for their further action (if any).
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
27. 12 Jan 2015 Ong See Liang Complaint on SMS Spam The Complainant alleged that he The Complaints Bureau received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell Malaysia CMCF’s scope of Berhad and had forward the activities. The issue to service provider but no Complainant was further action is taken. advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any).
28. 13 Jan 2015 Irwan Ishak Complaint on SMS Spam The Complainant alleged that he The Complaints Bureau received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell Malaysia CMCF’s scope of Berhad. activities. The Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any) and to refer to mobile service provider to assist in this issue
29. 13 Jan 2015 Cheng Joo Seng Complaint on Internet The Complainant faced issue with The Complaints Bureau Speed Maxis Berhad (Maxis) service advised to bring the with regards to wi-fi speed issue matter to CFM as it deals and had forwarded the issue to with consumer and Maxis but no action is taken. telecommunications matter.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
30. 13 Jan 2015 Wan Haliah Complaint on religious The Complainant reported that The Complaints Bureau hatred article on The there is a hatred religious article advised to bring the Malaysian Insider on ‘The Malaysian Insider’ matter to the PDRM for webpage and requests for action. further action (if any).
31. 15 Jan 2015 Ku Mohd Complaint on pornography The Complainant had submitted The Complaints Bureau Shahrul Nizam website a complaint with regards to a has found that the Ku Mahadi website that contain matter is not within the pornographic content at CMCF’s scope of http://video3gplucah.blogspot.co activities since the m website base outside of Malaysia. The Complainant was advised to lodge a report to MCMC for further deliberation and action.
32. 16 Jan 2015 MCMC Aduan mengenai iklan Maxis The Complainant had submitted The Complaints Bureau a complaint with regards to had dismissed the case Maxis’s advertisement which was because Lembaga alleged to be misleading. Penapisan Filem Malaysia(LPF) had requested for the advertisement to be remove before CMCF received the complaint.
33. 17 Jan 2015 Kee Ng Complaint on SMS Scam The Complainant had submitted The Complaints Bureau from Maxis a complaint with regards to advised to bring the charged mobile content services matter to CFM as it deals that he received from “Starbid with consumer and Wap” and “games svc”. telecommunications matter.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
34. 18 Jan 2015 Mohamad Muklis Complaint on SMS Scam The Complainant alleged that he The Complaints Bureau Abd Talib received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell (M) Sdn CMCF’s scope of Bhd which received from activities. The +60195829450 & +0128391843. Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any) and to refer to mobile service provider to assist in this issue.
35. 19 Jan 2015 Chai Chee Hua Complaint on SMS Scam The Complainant alleged that he The Complaints Bureau received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell (M) Sdn CMCF’s scope of Bhd which received from activities. The +60138697906. Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any) and to refer to mobile service provider to assist in this issue
36. 19 Jan 2015 Wan Shahirah Aduan mengenai produk The Complainant had also felt The Complaint Bureau Wan Omar mengetatkan vagina di that it was offensive and found that TV3 does not AJL29 disgraceful the way that Vida breach any provisions of Collagen Extra Grip, a product for the Content Code. women’s private body part was being promoted.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
37. 20 Jan 2015 Chow Kon Yeow Complaint on Facebook fake The Complainant submitted a The Complaints Bureau account report on an alleged fake advised to bring the Facebook (Facebook.com) matter to the PDRM and account that was created to Facebook administration defame him posting political for further action (if perspectives. any).
38. 20 Jan 2015 Ang Eng Jon Complaint on unsolicited The Complainant had submitted The Complaints Bureau SMS a complaint with regards to advised to bring the unsolicited Short Messaging matter to CFM as it deals Service (SMS) spam he received with consumer and from +60176772101 and telecommunications forwarded the issue to Maxis matter. Berhad (Maxis) but no further action is taken.
39. 21 Jan 2015 Mohd Dzikrullah Complaint on hatred post in The Complainant had submitted The Complaints Bureau Junus website a complaint with regards to a has found that the website that contains hatred post matter is not within the at CMCF’s scope of http://www.sanskritimagazine activities since the .com/history/islams-hidden- website base outside of history-muhammads-images- Malaysia. The paintings/ Complainant was advised to lodge a report
to MCMC for further deliberation and action.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
40. 21 Jan 2015 Chuah Wee Complaint on SMS Scam The Complainant alleged that he The Complaints Bureau Hiang received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell (M) Sdn CMCF’s scope of Bhd which received from activities. The +60128373657. Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any) and to refer to mobile service provider to assist in this issue
41. 22 Jan 2015 Siti Nur Hazwani Aduan mengenai ugutan di The Complainant had submitted The Complaints Bureau Facebook a complaint with regards to advised to bring the someone on Facebook had matter to the PDRM as it blackmailed her. is beyond CMCF’s jurisdiction.
43. 22 Jan 2015 KKM Aduan penyiaran iklan di The Complainant submitted a The Complaints Bureau televisyen yang melanggar complaint with regards to is of the view that akta ubat 1956 - Bio advertisements that was should there be any Spektra broadcasted during TV9’s ‘Nasi action against the Lemak Kopi O’ programme. product owner, it should be done so by the Ministry of Health (MOH) against Al-Ansar Health without referring to the station. The complaint therefore was dismissed.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
44. 22 Jan 2015 KKM Aduan penyiaran iklan di KKM had submitted a complaint Astro and TV3 informed televisyen yang melanggar with regards to the Alleged that KKM had also done akta ubat 1956 - Pamoga product is in breach on their act their investigation. Since and was advertised without the KKM is a higher approval from KKM. authority, the Complaints Bureau had dismissed the case.
45. 22 Jan 2015 Nor Najwa Yusri Aduan berkenaan iklan Qu The Complainant had alleged The Complaint Bureau Puteh di AJL 29 that the appearance of Qu Puteh found that TV3 does not products during AJL 29 had breach any provisions of brought an excessive zeal which the Content Code. disturbed the viewers. Reference was made by the Complainant to the promotion of Qu Puteh whitening product and product for women’s private body part. The presentation of the said products had given an offensive picture to the viewers and inappropriate for family viewing.
46. 23 Jan 2015 Vicky Chai Complaint on SMS Scam The Complainant alleged that he The Complaints Bureau received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell (M) Sdn CMCF’s scope of Bhd which received from activities. The +60128108236. Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any) and to refer to mobile service provider to assist in this issue
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
47. 24 Jan 2015 Shafizan Complaint on Lyric Song The Complainant alleged that The Complaints Bureau Mohamed habits there were several local radio had requested the stations aired a song which she Complainant further claimed contain bad lyrics. detail but no response.
48. 25 Jan 2015 Tan Chia Ling Complaint on SMS Scam The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him from a shortcode number with consumer and 32170. telecommunications matter. We also advised complainant to refer to mobile service provider to assist in this issue.
49. 29 Jan 2015 SC Complaint on SMS Spam The Complainant reported that The Complaints Bureau he received unsolicited SMS from advised to bring the three (3) different mobile matter to his service numbers; +60105387444, provider for further +60127893180, +60105491114, action (if any). that promotes property from www.chester.com.my.
50. 31 Jan 2015 Lisanuddin Complaint on pornography The Complainant reported that The Complaints Bureau Othman website there is a pornographic website forwarded the matter to addressed at, the MCMC for further www.d***pl***s.com that is action (if any). accessible in Malaysia.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
51. 31 Jan 2015 Tang Jia An Complaint on SMS Scam The Complainant alleged that he The Complaints Bureau received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell (M) Sdn CMCF’s scope of Bhd which received from activities. The +01125668814. Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any) and to refer to mobile service provider to assist in this issue.
52. 1 Feb 2015 See Thong Chee Complaint on SMS Scam The Complainant alleged that he The Complaints Bureau Seong received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell (M) Sdn CMCF’s scope of Bhd which received from activities. The +01125302761. Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any) and to refer to mobile service provider to assist in this issue.
53. 2-Feb-2015 Aiman Lim Aduan berkenaan The Complainant submitted a The Complaints Bureau kandungan dalam akhbar complaint with regards to an did not receive any ‘The Star’ article from ‘The Star’ that may response from the be an offense under the Sedition Complainant to Act 1948. investigate the complaint further.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
54. 2 Feb 2015 Amirul Hariz Complaint on Twitter The Complainant had submitted The Complaints Bureau a complaint with regards to a advised the Complainant Twitter account which was to lodge a report to alleged to promote LGBT. Twitter’s administrator.
55. 3 Feb 2015 Shaffarizan Complaint on Facebook The Complainant lodged a The Complaints Bureau Mohamad account been hacked complaint with regards to his advised to bring the Facebook account that had been issue directly to hacked. Facebook’s administrator and wait for PDRM’s action (if any).
56. 3 Feb 2015 Mohd. Fahmy Complaint on SMS scam The Complainant alleged that he The Complaints Bureau Mansor received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell (M) Sdn CMCF’s scope of Bhd which received from activities. The +0105819064. Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any) and to refer to mobile service provider to assist in this issue.
57. 4 Feb 2015 Isadhora Omar Complaint on online abuse The Complainant submitted a The Complaints Bureau complaint pertaining to an online advised to bring the abuse by a user by the name matter to the PDRM and @Dhameer. site administrator for further action (if any).
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
58. 4 Feb 2015 Mohd. Nik Hafsa Aduan berkenaan ugutan di The Complainant had submitted The Complaints Bureau Facebook dan Skype a complaint with regards to advised to bring the received blackmailed from matter to the PDRM as it someone on Facebook. is beyond CMCF’s jurisdiction.
59. 5 Feb 2015 Nur Mufsirah Complaint on content in The Complainant had submitted The Complainant has Kamal Ariffin Blogspot. a complaint with regard to a been advised to lodged website that contain a report directly to inappropriate content. Blogspot in order to get assistance in removal of the content in question or lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any). 60. 6 Feb 2015 Nurain Complaint on SMS scam The Complainant received SMS The Complaints Bureau Mohamad Joha via sender known as “Digi” and advised to bring the charges incurred to her mobile matter to CFM as it deals account. The Complainant had with consumer and reported to Digi but to no avail. telecommunications matter.
61. 6 Feb 2015 My Cert Complaint on gambling The Complainant submitted a The Complaints Bureau website complaint with regards to a found that the alleged gambling website at the URL website has been address, www.newtown777.com. removed.
62. 7 Feb 2015 Alice Complaint on The Complainant had submitted The Complaints Bureau http://p****yd*****8.com/ a complaint with regards to a had bring the matter to website promoting escort girls. the MCMC for further action (if any). NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
63. 8 Feb 2015 Ko Yong Liang Complaint on Facebook The Complainant submitted a The Complaints Bureau hatred and defamation complaint with regards to an act advised the Complainant of defamation by a Facebook to bring the matter to user ‘Ashwin Ling’. the Facebook administrator as well as PDRM for further action (if any).
64. 9 Feb 2015 Yap Sheng Lin Complaint on Maxis service The Complainant had submitted The Complaints Bureau a complaint with regards to poor advised to bring the Maxis service especially at Maxis matter to CFM as it deals Centre Selayang. with consumer and telecommunications matter.
65. 9 Feb 2015 Manjula A/P Complaint on Facebook The Complainant had submitted The Complaints Bureau Subramani defamation a complaint with regards to her advised the Complainant ex-boyfriend had posted to report directly to the inappropriate picture of her at his Facebook’s administrator Facebook. for further action (if any).
66. 10 Feb 2015 Ahmad Fauzi bin Complaint on Celcom The Complainant had submitted The Complaints Bureau Yusop Coverage a complaint with regards to poor advised to bring the Celcom coverage at Karangkraf matter to CFM as it deals with consumer and telecommunications matter.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
67. 11 Feb 2015 Zulkhairi Zainal Complaint on SMS scam The Complainant received SMS The Complaints Bureau via short code number being advised to bring the 2221 and charges incurred to his matter to CFM as it deals mobile account since November with consumer and 2014. He also claimed that he telecommunications never subscribe to the abovesaid matter. We also advised number. complainant to refer to mobile service provider to assist in this issue.
68. 11 Feb 2015 Zamry Ibrahim Complaint on SMS scam The Complainant received SMS The Complaints Bureau via short code number being advised to bring the 36677 and charges incurred to matter to CFM as it deals his mobile account. The with consumer and Complainant had reported to telecommunications Celcom but to no avail. matter. We also advised complainant to refer to mobile service provider to assist in this issue.
69. 12 Feb 2015 Rizal Shahurein Complaint on SMS scam The Complainant received scam The Complaints Bureau SMS which informed that the has found that the Complainant had won contest matter is not within the from Shell. CMCF’s scope of activities. The Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any) and to refer to mobile service provider to assist in this issue.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
70. 14 Feb 2015 Mohamad Zabidi Complaint on SMS Spam The Complainant received SMSes The Complaints Bureau Ahmad via short code number being explained steps on how 23776 and charges incurred for to stop the short code several dollars to his mobile spam and advised to account. bring the matter to CFM for further action (if any).
71. 16 Feb 2015 Chiam Chun Wei Complaint on betting The Complainant received SMS The Complaints Bureau website via number 0188788878 in which explained steps on how promoting a gambling website. to stop the short code spam and advised to bring the matter to CFM for further action (if any).
72. 17 Feb 2015 Mohd Nizam Complaint on SMS Spam The Complainant received a SMS The Complainant was Zakaria via short code number 23776 advised to lodge a report and charged for RM 1 without his to CFM since it is consent. involves consumer issue on charges.
73. 18 Feb 2015 Peter Tam Hong Complaint on LinkedIn fake The Complainant alleged that The Complaints Bureau Shiung profile someone had created a fake advised the Complainant profile impersonated as the to bring the matter to Complainant via LinkedIn account the PDRM for possible addressed at identity fraud and report http://my.linkedin.com/pub/peter the matter to LinkedIn -tam/b0/b19/b28/en. administration for further action (if any).
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
74. 18 Feb 2015 Aizzat Athirah Complaint on defamation in The Complainant alleged that The Complaints Bureau Twitter someone had disseminated advised to report the defamatory content towards her matter to the PDRM and via twitter addressed at Twitter’s administrator https://twitter.com/faanrayani/st for removal and further atus/567675055140651008 and action (if any). request for removal of the content.
75. 18 Feb 2015 Juliana Complaint on website The Complainant alleged that the The Complaints Bureau www.acctsupport.com items she purchased online does advised to report the not arrived. matter to KPDNKK.
76. 23 Feb 2015 Wan Zukifli Wan Complaint on scam The Complainant alleged that The Complainant was Yaakob someone had tried to cheat him advised to refer the via fix line telephone. matter to PDRM as it may be an issue on cheating. 77. 24 Feb 2015 Mohamad Amirul Aduan tentang laman lucah The Complainant requested for The Complaints Bureau Asraff Ismail MCMC to block pornographic advised to report the website addressed at matter to Blogspot’s http://x*x- administrator for ****.blogspot.com/. removal and further action (if any).
78. 24 Feb 2015 Zack Complaint on pornography The Complainant alleged that The Complaints Bureau website website addressed at is drafting the response (p***d**.**m) http://www.p***d**.**m/ to MCMC for further contains content of pornography action (if any). in which easy to be accessed by children.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
79. 24 Feb 2015 Zack Complaint on pornography The Complainant alleged that The Complaints Bureau website website addressed at forwarded the matter to (y**.**x) http://www.y**.**x/ contains the MCMC for further content of pornography in which action (if any). easy to be accessed by children.
80. 24 Feb 2015 Nazirah Husain Complaint on SMS Spam The Complainant alleged that she The Complainant was has been charged to RM 63-00 advised to lodge a report for SMS received. to CFM since it is involves consumer issue on charges.
81. 24 Feb 2015 Jane Lim Complaint on Streamyx The Complainant had submitted The Complaints Bureau a complaint with regards to poor advised to bring the Streamyx services. matter to CFM as it deals with consumer and telecommunications matter.
84. 24 Feb 2015 Mohamad Nor Complaint on network The Complainant submitted a The Complaints Bureau Azam Kasim coverage complaint pertaining to mobile advised the Complainant network coverage that is inactive to bring the matter to at his area. CFM for further action (if any).
85. 26 Feb 2015 Au Yong Complaint on harassment by The Complainant had submitted The Complaints Bureau SMS a complaint with regards advised to contact telco receiving SMS from an unknown to block those numbers. number.
86. 26 Feb 2015 Lee Jia Yin Complaint on cheating The Complainant alleged that she The Complaints Bureau online shopping had been cheated while shopping advised the Complainant online. to bring the matter to the KPDNKK for their further action (if any).
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
87. 26 Feb 2015 Ang Boon Chow Complaint on SMS spam The Complainant received SMS The Complainant was via short code number being advised to lodge a report 32211 and 39636 and charges to CFM since it is incurred to his mobile account. involves consumer issue The issue had been solved earlier on charges. but it comes back.
88. 27 Feb 2015 Chew Kherk Min Complaint on Facebook The Complainant submitted a The Complaints Bureau impersonation complaint with regards to a advised the Complainant Facebook page that uses her to bring the matter to company’s details at the the administrator for following URLs: https://zh- removal (if any). hk.Facebook.com/permalink; and https://zh- tw.Facebook/designbase/126999 56.
89. 28 Feb 2015 Sri Sanjeevan Complaint on Maxis The Complainant had submitted The Complainant was a complaint with regards to advised to lodge a report Maxis’s services. to CFM since it is involves consumer issue on charges.
90. 28 Feb 2015 Ching Guat Choo Complaint on SMS spam The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals her from a shortcode number with consumer and 27770. telecommunications matter and to contact the service provider for further assistance.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
91. 2 Mar 2015 MyCert Complaint on Facebook The Complainant reported that The Complaints Bureau hateful message there are hateful messages advised the Complainant posted by ‘Peter Lee’ in Facebook to bring the matter to onto Datin Seri Rosmah Mansor. Facebook administrator and the PDRM for further action (if any).
92. 2 Mar 2015 Nornajwa Yusri Aduan tentang kenyataan The complainant alleged that she The Complaints Bureau juruhebah di Suria FM heard inappropriate content, finalized the letter and Sabah ‘Kedai beli coli, takde tetek’ on CB Chariman’s order to Suria FM Ceria Pagi slot. be sent to Star RFM as the matter is closed with reprimand.
93. 2 Mar 2015 Joan Tieu Wan Complaint on Celcom The Complainant had submitted The Complainant was Qi services a complaint with regards to advised to lodge a report Celcom’s services. to CFM since it is involves consumer issue on charges.
94. 3 Mar 2015 MyCert Complaint on sedition at The Complainant submitted a The Complaints Bureau Facebook complaint with regards to an act advised to bring the of sedition from the URLs matter to the PDRM and https://www.Facebook.com/page Facebook administrator s/Rudy-Yohanes-Hutagalung- for further action (if Murni/179294075473847 and any). https://www.Facebook.com/page s/Jasmine-Always-Happy- III/298558203515349.
95. 3 Mar 2015 Mohd Ali Bin Complaint on SMS scam The complainant alleged that he The Complainant was Osman received Top-up Request from advised to refer the +60174013415 via Maxis matter to PDRM as it Berhad’s short code, 22126 and may be a potential on had contacted Maxis for that cheating. matter but to no avail.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
96. 3 Mar 2015 Rizatul Rizma Complaint on SMS spam The Complainant had submitted The Complaints Bureau Radzi a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals her from a shortcode number with consumer and 33293. telecommunications matter and to contact the service provider for further assistance.
97. 5 Mar 2015 Paul Ling / Complaint on unauthorized The Complainant reported that The Complaints Bureau Esther Chong video posted on Facebook his neighbours posted a video of advised the a CCTV recording of their houses Complainants to bring defaming them for something the matter to the PDRM they did not do. The act is for further action (if caused by an argument between any). them and their neighbours.
98. 6 Mar 2015 SGS Malaysia Complaint on fraud offer of The complainant reported that The Complaints Bureau employement there are false employment offer advised the Complainant received under SGS (Malaysia) to bring the matter to Sdn Bhd. the PDRM for further action (if any) as is it a potential of scam.
99. 6 Mar 2015 Carolyn Khor Complaint on unauthorized The Complainant had submitted The Complaints Bureau access to Facebook account a complaint with regards to advised the & phone line someone who had misused her Complainants to report mother’s Facebook account and directly to Facebook’s mobile phone number. administrator and contact the service provider.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
100. 6 Mar 2015 Sandra Edel Complaint on pornographic The Complainant had submitted The Complaint Bureau Healy picture a complaint with regards had advised her to block someone had SMS her those numbers and pornographic picture. report to the PDRM for further action (if any).
101. 6 Mar 2015 Sekolah Muzik Complaint on migration of The Complainant had submitted The Complaints Bureau Ocean P1 service to TM a complaint with regards to P1 advised to bring the services and charges. matter to CFM as it deals with consumer and telecommunications matter.
102. 7 Mar 2015 Mohd Mokhtar Aduan tentang saluran Golf The Complainant reported that The Complaints Bureau Tahar Astro 815 he/she subscribed to the ASTRO advised the Complainant channel 815 but until to date, the to bring the matter to channel is not active. The CFM for further action (if Complainant is still paying for the any). bill which includes the subscribed channel.
104. 7 Mar 2015 Shankar Complaint on defamation via The Complainant reported that The Complaints Bureau Karthikason Viber he and his wife had been advised the Complainant harassed from the number to bring the matter to 0121067700. the PDRM for further action (if any) as it may be an offence under the Penal Code of the Malaysian Laws.
105. 8 Mar 2015 Ku Azmi Ku Aduan tentang isyarat The Complainant had submitted The Complaints Bureau Ibrahim Celcom a complaint with regards bad advised the Complainant Celcom’s coverage. to bring the matter to CFM for further action (if any).
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
106. 8 Mar 2015 Noaraida Abdul Complaint on defamation in The Complainant had submitted The Complaints Bureau Rahim Facebook a complaint with regards to advised the Complainant unauthorized use of her picture to bring the matter to as FB’s profile picture at the Facebook https://www administrator as well as .Facebook.com/serina.rina.507. PDRM for further action and lead to defamation. (if any).
107. 8 Mar 2015 Choon Kiat Sim Complaint on SMS spam The complainant received series The Complaints Bureau of spam SMS’es promoting advised to bring the property selling. matter to CFM as it deals with consumer and telecommunications matter.
108. 9 Mar 2015 T.S. Chung Complaint on Astro 815 Golf The Complainant reported that The Complaints Bureau Channel he/she subscribed to the ASTRO advised the Complainant channel 815 but until to date, the to bring the matter to channel is not active. The CFM for further action (if Complainant is still paying for the any). bill which includes the subscribed channel.
109. 9 Mar 2015 Miss Lee Complaint on Maxis Service The Complainant had submitted The complaint was a complaint with regards services dismissed because it was from Maxis. also sent to CFM.
110. 10 Mar 2015 R. Rena Complaint on Digi Service The Complainant had submitted The Complaints Bureau a complaint with regards to advised the Complainant charges and services from DiGi. to bring the matter to CFM for further action (if any).
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
111. 10 Mar 2015 Ng Meng Chong Complaint on SMS spam The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals her from a short code number with consumer and 26111. telecommunications matter and to contact the service provider for further assistance.
112. 11 Mar 2015 Yeoh Soo Mei Complaint on SMS spam The Complainant reported that The Complaints Bureau she received spam messages advised the Complainant from various numbers which later to bring the matter to on charged on her bill. She CFM for further action (if requested for refund and claimed any). that she did not subscribe to any of the services.
113. 11 Mar 2015 Saleha Enji Complaint on SMS spam The Complainant had submitted The Complaints Bureau a complaint with regards SMS advised the Complainant spam and the billing incurred for to bring the matter to the SMS received. CFM for further action (if any).
114. 11 Mar 2015 CMCF Appearance of alcoholic CMCF’s monitoring team notice A sanction in the sum of beverage logo on Astro there were appearance of the RM2000 has been paid Supersport 3 (ASSP3 816) alcoholic beverage broadcasted by ASTRO. on Astro Supersport 3 as commercial.
115. 12 Mar 2015 Nadiatul Najwa Complaint on fake Twitter The Complainant had submitted The Complaints Bureau Tamsir account a complaint with regards to fake advised to bring the Twitter account that matter to Twitter impersonates her. administrator for further action in removing the content (if any).
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
116. 12 Mar 2015 Ismael Complaint on porn videos in The Complainant requested for The Complaints Bureau Socialcam.com MCMC to do something about the forwarded the complaint local pornographic content found to MCMC for further on socialcam.com via the website action. and smartphone application.
117. 15 Mar 2015 Mohd Zahir Aduan mengenai video The Complainant had submitted The Complaints Bureau ugutan Skype a complaint with regards to a advised the Complainant someone had blackmailed him to to lodge a report to Polis publish his video on Facebook Diraja Malaysia (PDRM) and YouTube. for their further action (if any).
118. 16 Mar 2015 Wai Wan Kwan Complaint on ASTRO’s The Complainant reported that The Complaints Bureau service on the 815 Golf he/she subscribed to the ASTRO advised to the Channel channel 815 but until to date, the Complainant to bring the channel is not active. The matter to CFM for Complainant is still paying for the further action (if any). bill which includes the subscribed channel.
119. 16 Mar 2015 Low Ruiqi Complaint on UniFi The Complainant had submitted The Complaints Bureau a complaint with regards TM Net advised the Complainant billing issues. to bring the matter to CFM as it deals with consumer and telecommunications matter.
120. 17 Mar 2015 Guading Maji Complaint on TM service The Complainant faced issue with The Complaints Bureau Telekom Malaysia Berhad (TM) advised to bring the service and technical support in matter to CFM as it deals regards to network issue (Fixed with consumer and telephone line) telecommunications matter.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
121. 18 Mar 2015 Pang Chee Wai Complaint on SMS spam The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals her from a short code number with consumer and 23776 telecommunications matter and to contact the service provider for further assistance.
122. 18 Mar 2015 Muhd Fairoz Complaint on Celcom The Complainant had submitted The Complainant was Amini B Abd service a complaint with regards to advised to lodge a report Basit Celcom’s services. to CFM since it is involves consumer issue on charges.
123. 18 Mar 2015 Muhd Fairoz Complaint on P1 service The Complainant had submitted The Complaints Bureau Amini B Abd a complaint with regards to P1 advised to bring the Basit services and charges. matter to CFM as it deals with consumer and telecommunications matter.
124. 18 Mar 2015 Mohd Faizal bin Aduan Tentang The Complainant had submitted The Complaints Bureau Kamaruddin Perkhidmatan TM a complaint with regards TM advised to bring the services. matter to CFM as it deals with consumer and telecommunications matter.
125. 19 Mar 2015 Idrus Aduan Tentang Scam The Complainant had submitted The Complaints Bureau a complaint with regards to spam advised to refer the email received from Telekom matter with TM. Malaysia (TM). NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
126. 19 Mar 2015 Mohamad Aduan Tentang The Complainant submitted a The Complaints Bureau Zulfadhli Bin Penggodaman Facebook complaint with regards to advised to bring the Mohamad Zahid Facebook’s page which has been matter to Facebook’s hacked. administrator for further action in.
127. 19 Mar 2015 Narenthiran a/l Complaint on SMS Spam The Complainant had submitted The Complaints Bureau Muthusamy a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him from a short code number with consumer and 33998 telecommunications matter and to contact the service provider for further assistance.
128. 20 Mar 2015 Shereen Fuad Complaint on several The Complainant submitted a The Complaints Bureau accounts hacked from stolen complaint with regards to advised to report to device someone had hacked her mobile PDRM for their action )if device and send scam e-mail. any).
129. 22 Mar 2015 Hakeem Complaint on overbilling by The Complainant had submitted The Complaints Bureau Celcom a complaint with regards to advised to bring the Celcom services and charges. matter to CFM as it deals with consumer and telecommunications matter.
130. 23 Mar 2015 Caroline Tan Complaint on service by P1 The Complainant had submitted The Complaints Bureau a complaint with regards to P1 advised to bring the services and charges. matter to CFM as it deals with consumer and telecommunications matter.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
131. 23 Mar 2015 Alex Tan Complaint on a blog The Complainant had submitted The Complainant has allegedly containing a complaint with regard to a been advised to lodged homosexual content website that contain a report directly to inappropriate content. Blogspot’s administrator in order to get assistance in removal of the content in.
132. 24 Mar 2015 Muhammad Complaint on a comment The Complainant submitted a The Complaints Bureau Yazid Bin made on an article posted in complaint with regards to a advised the Complainant Zakaria Malaysiandigest.com comment on Malaysian Digest to bring the matter to (malaysiandigest.com) which the PDRM for further alleged to be an act of sedition action (if any) as it may towards the Johor sultanate by a be an offense against user by the name the Sedition Act 1948 ‘WTFObamaPutin doggy under the Malaysian BOROSmah’ at the URL address, Laws. http://www.malaysiandigest.com /features/546797-some-little- known-facts-on-malaysian- vehicle-registration-plates.html.
133. 24 Mar 2015 Gopinathan Raja Complaint on a Facebook The Complainant submitted a The Complaints Bureau Gopal page complaint with regards to advised to bring the Facebook’s page which contain matter to Facebook’s menacing content. administrator for further action in removing the content (if any).
134. 24 Mar 2015 Kamini Raja Complaint on a Facebook The Complainant submitted a The Complaints Bureau page complaint with regards to advised to bring the Facebook’s page which contain matter to Facebook’s contains hate speech, racist, administrator for further provocative statements. action in removing the content (if any).
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
135. 25 Mar 2015 Azlan Noor Complaint on insurance The Complainant had submitted The Complaints Bureau Mohd Zaaiya telemarketing call a complaint with regards to the advised to bring the alleged unauthorized use of matter to JPDP as it personal data by SenHeng/SenQ deals with the matter of for insurance telemarketing call. personal data protection.
136. 25 Mar 2015 P'ng Seng Leong Complaint on SMS Spam The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him from a short code number with consumer and 36881 and 27272. telecommunications matter.
137. 26 Mar 2015 Hemashini Complaint on Facebook The Complainant had submitted The Complaints Bureau Kurup a/p Ravi defamation a complaint with regards to advised the Complainant alleged unauthorized photo to bring the matter to postings of her and inappropriate the Facebook user by the name ‘Yogeswary administrator and the Shashini’ on Facebook at the URL PDRM for further action address, (if any) as it deals with https://www.Facebook.com/yoge the issue of defamation. swary.shashini.
138. 27 Mar 2015 Kelvin Lau Complaint on Digi Service The Complainant had submitted The Complaints Bureau a complaint with regards to Digi advised to bring the iPhone package. matter to CFM as it deals with consumer and telecommunications matter.
139. 27 Mar 2015 Mohd Syahid Aduan Tentang The Complainant had submitted The Complaints Bureau Perkhidmatan telco di a complaint with regards to telco advised to bring the Malaysia services in Malaysia. matter to CFM as it deals with consumer and telecommunications matter.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
140. 28 Mar 2015 Siti Nani Complaint on rape fantasy The Complainant submitted a The complaint was Shaarani blog complaint with regards to blog dismissed because it had which contain child rape fantasy. been reported to MCMC.
141. 28 Mar 2015 Muhammad Complaint on porn websites The Complainant submitted a The Complaints Bureau Ammar Annuar complaint with regards to a has found that the website which contain matter is not within the pornography content at CMCF’s scope of www.Dr**ber.com. activities since the website base outside of Malaysia. The Complainant was advised to lodge a report to MCMC for further deliberation and action.
142. 30 Mar 2015 Azlan Aduan tentang Maybank & The Complainant submitted a The Complaints Bureau motor takaful complaint with regards to joint advised the Complainant Maybank account with his Etiqa to bring the matter to Motor Takaful that alleged to the JPDP for further force consumers to accepts the action (if any) as it may terms set by Etiqa which may violate the Data violate the Personal Data Protection Act 2010. Protection Act 2010 at the URL address, http://dcatalyst.etiqa.com.my/te mplate- deployer/dsetiqamy/C142634508 7928/T736677826/index.htm?q= Qm41AOSZ9hvt9JAW6xrujnl1Gek 7f_UEogRxrs4iaRw.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
143. 30 Mar 2015 Paul Ling Siang Aduan Tentang laman lucah The Complainant submitted a The Complaints Bureau Hoi complaint with regards to a has found that the website which contain matter is not within the pornography content at CMCF’s scope of http://c***movie.us/ activities since the website base outside of Malaysia. The Complainant was advised to lodge a report to MCMC for further deliberation and action.
144. 30 Mar 2015 Daphne Iking Complaint on rape fantasy The Complainant submitted a The complaint was blog complaint with regards to blog dismissed because it had which contain child rape fantasy. been reported to MCMC.
145. 31 Mar 2015 Ooi Beng Complaint on rape fantasy The Complainant submitted a The complaint was Cheang blog complaint with regards to blog dismissed because it had which contain child rape fantasy. been reported to MCMC.
146. 31 Mar 2015 Rasheed Complaint on Online The Complainant submitted a The Complaint Bureau Tashkah cheating complaint with regards to alleged advised the Complainant online transaction cheating with to bring the matter to the purchase from: the police (nearest) and http://www.alibaba.com/product- also KPDNKK for further detail/Original-Vorwerk- action (if any) as it may Thermomix-TM5-and- be an act of cheating Thermomix_50013639015.html and online purchase.
147. 1/4/2015 LPF Memohon pandangan Pihak LPF meminta pandangan The Complaint Bureau secara bertulis mengenai bertulis daripada Pengerusi Biro has sent a letter to LPF iklan BIMB Securities Sdn. Aduan tentang iklan BIMB to close the case. Bhd. Securities Sdn Bhd
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
148. 1/4/2015 Ko Chen Complaint on online The Complainant submitted a The Complaint Bureau transaction fraud complaint with regards to alleged advised the Complainant online transaction fraud possibly to bring the matter to by Fioravanti Logistic Solutions the PDRM for further using Unicredit account from action (if any) as it may Italy. be an act of cheating.
149. 1/4/2015 Jane Yee Complaint on alleged The Complainant had submitted The Complaints Bureau Whatsapp marketing tool a complaint with regards to advised the Complainant alleged WhatsApp marketing tool to report directly to in Lelong.my Lelong.my administrator for further action.
150. 3/4/2015 Kenari Waja Aduan ugutan menyiarkan The Complainant had submitted The Complaint Bureau gambar kurang sopan a complaint with regards had advised her to block kepada umum someone threatening to share those numbers and her intimate photos if she doesn’t report to the PDRM for meet his demand. further action (if any).
151. 7/4/2015 Wan Dhiya Complaint on personal The Complainant had submitted The Complaints Bureau Sabila picture been published in a complaint with regards to her found that the alleged tumblr.com photos that had been spread in websites has been pornographic websites. removed.
152. 9/4/2015 Natasha Qaiser Complaint on FlyFM The Complainant submitted a The complaint was complaint with regards to dismissed due to the #sexistFlyFm use by Fly Fm content is in Twitter had which was alleged to be sexist not breached any and prejudicial against women. provision of the Content Code.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
153. 10/4/2015 Karunai Vael Complaint on youtube The Complainant submitted a The Complaints Bureau content complaint with regards to his found that the said video personal videos and photos had has been removed as a been published on youtube. violation of YouTube's policy against spam, scams and commercially deceptive content.
154. 11/4/2015 Renuka Complaint on Astro THR The Complainant submitter a The Complaints Bureau Ragaa complaint with regards to alleged had decide to dismiss Multi-Level Marketing the case due to prior advertisement broadcasted on action had been taken Astro Radio’s THR Raaga. by Astro.
155. 12/4/2015 Lim Chee Toh Complaint on Spam The complainant received series The Complaints Bureau of spam SMS’es promoting advised to bring the property selling. matter to CFM as it deals with consumer and telecommunications matter.
156. 13/4/2015 Complaint on Yusof Taiyoob The Complainant submitted a The Complaints Bureau product been boycoot in complaint with regards to a blog advised the Complainant blogspot which he alleged to denigrate his to submit a report to product. Blogspot’s administrator.
157. 14/4/2015 Firdaus Husin Complaint on BitCoint The Complainant submitted a The Complaints Bureau (Online Transaction) not complaint with regards to an advised the Complainant received online transaction that he paid to bring the matter to for (bitcoint) from URL address, the BNM for further http://btc.my but did not action (if any). received the bitcoint.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
158. 14/4/2015 Natasha Aziz Complaint on Dove The Complainant submitted a The Complaints Bureau Deodorant aired on Astro complaint with regards to ‘Dove had deliberated and Star Whitening Deodorant’ commercial considered that Astro’s that was aired on ASTRO Star justification on the World. issues raised in the complaint and opined that Astro did not breach any provisions of the Content Code.
159. 14/4/2015 Mohamad Aduan berkenaan Laman The Complainant submitted a The Complaint Bureau Rozainy Web complaint with regards to fake advised the Complainant bantuanrakyat1malaysia.co Bantuan Rakyat 1 Malaysia to bring the matter to m dan penipuan BRIM (BR1M) which allegedly provided the MCMC. melalui no telefon fake information regarding BR1M.
160. 15/4/2015 Afiq Baharuddin Complaint on mudah.com The Complainant submitted a The Complaints Bureau complaint with regards to online advised to bring the purchase on Mudah.my. matter to KPDNKK for their action (if any).
161. 15/4/2015 Ishak bin Saleh Complaint on Spam The complainant received series The Complaints Bureau of SMS spam from 66600. advised to bring the matter to CFM as it deals with consumer and telecommunications matter.
162. 15/4/2015 Tan Kai Li Complaint on scammed by The Complainant submitted a The Complaint Bureau reseller from US complaint with regards to alleged advised the Complainant online transaction fraud possibly to bring the matter to by Sdyney Dalia via Instagram. the KPDNKK. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
163. 16/4/2015 Pn. Zaharenah / Aduan berkenaan The Complainant submitted a The Complaints Bureau MCMC rancangan bertajuk complaint to MCMC with regards Chairman had dismissed “Keluarga Karaoke” dan to offensive content in the complaint due to no “Racun Menantu” di Astro programmes entitled “Keluarga breach in the Content Maya HD (134) Karaoke” and “Racun Menantu” Code. broadcasted over Astro Maya HD 164. 19/4/2015 Mohammad Aduan berkenaan laman The Complainant submitted a The complaint was web yang memaparkan complaint with regards to a dismissed due to the kegiatan pelancuran website which promotes Complainant does not prostitution. provide enough information about the website.
165. 21/4/2015 Lim Zhik Tong Complaint on YES4G The Complainant alleged he not The Complaints Bureau Services satisfy with the YES4G services. advised to bring the matter to CFM as it deals with consumer and telecommunications matter.
166. 22/4/2015 Insurance Aduan perkhidmatan The Complainant alleged an The Complaints Bureau takaful Celcom internet service by Celcom is still advised to bring the have no signal even he still pay matter to CFM as it deals for the service. He felt with consumer and disappointed with the service telecommunications given. matter.
167. 22/4/2015 MCMC Aduan terhadap iklan Zurich The Complainant submitted a The Complaints Bureau Insurance Malaysia's complaint with regards to Zurich is of the view that there Insurance advertisement which are many ways the portrays level of parental advertisement could be affection towards their children interpreted and the case which might give an adverse is treated as closed. impression.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
168. 24/4/2015 Aliff Ikhwan Complaint on pornography The Complainant submitted a The Complaints Bureau website complaint with regards to a is currently drafting a pornographic website at the URL letter to the MCMC for address, www.s***vx.com. further action (if any). (Updated 5/5/2015).
169. 24/4/2015 Aliff Ikhwan Complaint on pornography The Complainant submitted a The Complaints Bureau website complaint with regards to a is currently drafting a pornographic website at the URL letter to the MCMC for address, further action (if any). http://www.fr********.*v/. (Updated 5/5/2015).
170. 25/4/2015 Mohd Noor Complaint on Scam The Complainant alleged that he The Complaints Bureau been charged by the 2770 line advised to bring the without his permission. matter to CFM as it deals with consumer and telecommunications matter.
171. 25/4/2015 Zammin Alif Complaint on The The complainant submitted a The Complaints Bureau Malaysian Insider article complaint with regards to article informed the promoted racist and religion which allegedly contains racist complainants that any content and religion content posted in a complaints must be website at the URL address, made within 2 months http://www.themalaysianinsider.c after its occurring and om/malaysia/article/10- CB treats this matter as contributions-of-non-muslims-to- closed. malaysia#comment-1993996715.
172. 26/4/2015 Mohamad Nur Aduan mengenai The Complainant alleged that he The Complaints Bureau Kamal perkhidmatan Astro not satisfy with the Astro service. advised to bring the matter to CFM as it deals with consumer and telecommunications matter.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
173. 27/4/2015 Jamhari Rafeal Aduan mengenai gangguan The Complainant alleged that The Complaints Bureau perkhidmatan Internet internet line at his place impaired advised to bring the since 16/4/2015. matter to CFM as it deals with consumer and telecommunications matter.
174. 28/4/2015 Mohd Ridzuan Aduan perkhidmatan Astro The Complainant alleged that he The Complaints Bureau Musa not satisfy with the Astro service. advised to bring the matter to CFM as it deals with consumer and telecommunications matter.
175. 29/4/2015 Abd Hamid Aduan difitnah di Facebook The Complainant submitted a The Complaints Bureau Yusof complaint with regards to advised the Complainant someone had defamed him on to bring the matter to Facebook. the Facebook administrator and the PDRM for further action (if any).
176. 29/4/2015 Remy Alzuardi Aduan mengenai rancangan The Complainant submitted a The Complaints Bureau Qu Puteh Bintang Mencari complaint with regards to the Chairman had dismissed Bintang said programme denigrate the complaint because Malaysian aboriginal citizen. TV3 had written an apology letter to the Complainant and the apology was accepted.
177. 30/4/2015 Ben Lim Compalint on Maxis Service The Complainant alleged that he The Complaints Bureau not satisfy with the Maxis service. advised to bring the matter to CFM as it deals with consumer and telecommunications matter.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
178. 2/5/2015 Zuraini Zahari Aduan Kes Penipuan Online The Complainant submitted a The Complaint Bureau complaint with regards to alleged advised the Complainant online transaction fraud possibly to bring the matter to via WhatsApp. the KPDNKK.
179. 2/5/2015 Allen Chan Complaint on unsolicited The Complainant submitted a The Complaints Bureau message content complaint with regards to SMS advised to bring the spam received. matter to CFM as it deals with consumer and telecommunications matter.
180. 3/5/2015 Too Seng Shin Aduan berkenaan The Complainant submitted a The Complaints Bureau kandungan di Facebook complaint with regards to advised the Complainant inappropriate content on to bring the matter to Facebook. the Facebook administrator and the PDRM for further action (if any).
181. 3/5/2015 Yaasreen Yagini Complaint on Fake Profile in The Complainant submitted a The Complaints Bureau Facebook complaint pertaining to a advised the Complainant Facebook account that to bring the matter to impersonates her. the Facebook administrator and the PDRM for further action (if any).
182. 4/5/2015 Rizrikin Annuar Aduan berkenaan Scam The Complainant had submitted The Complaints Bureau a complaint with regards to SMS advised to bring the scam. matter to CFM as it deals with consumer and telecommunications matter.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
183. 5/5/2015 CMCF Complaint on gambling in The Complainant submitted a Letter had been sent to Whatsapp complaint with regards to SMS MCMC for their further spam received. action (if any)
184. 5/5/2015 Siti Meliah Sebli Complaint on Spam The complainant received The Complaints Bureau Joney message from TM fake account. advised to bring the matter to CFM as it deals with consumer and telecommunications matter.
185. 6/5/2015 Christina Goh Complaint on "Guai Tan" Complainant issued a complaint The Complaints Bureau Sing Chie advertisement on NTV7 with regards to alleged “Guai Chairman had dismissed Tan” TVC on normal hours which the complaint due to no was thought inappropriate to breach in the Content children. Code.
186. 6/5/2015 Lim Chin Lee Complaint on charged sms The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him from a shortcode number with consumer and 28282. telecommunications matter.
187. 7/5/2015 Muhamad Hapis Aduan mengenai sms spam The Complainant had submitted The Complaints Bureau yang mengenakan bayaran. a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him from a shortcode number with consumer and 32211. telecommunications matter.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
188. 8/5/2015 Yao Wah Complaint on Maybank2U The Complainant submitted a The Complaints Bureau Cheung spam complaint with regards to a advised the Complainant possible e-mail scam from to bring the matter to [email protected] via the PDRM as it deals http://server.babicorp.com/. with monetary issues that may harm consumers.
189. 8/5/2015 Muhammad Aduan mengenai difitnah di The Complainant submitted a The Complaints Bureau Ainulyakin Whatsapp complaint with regards to alleged advised the Complainant act of defamation via WhatsApp. to bring the matter to the Facebook administrator and the PDRM for further action (if any).
190. 8/5/2015 Saravanan Complaint on scam email The Complainant submitted a The Complaints Bureau complaint with regards to a advised the Complainant possible e-mail scam from to bring the matter to [email protected]. the PDRM as it deals with monetary issues that may harm consumers.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
191. 9/5/2015 Nurfifi Aduan mengenai SMS Scam The Complainant alleged that she The Complaints Bureau received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell (M) Sdn CMCF’s scope of Bhd which received from activities. The +60135440968. Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any) and to refer to mobile service provider to assist in this issue
192. 11/5/2015 Shilea De Castro Complaint on email hacking Complainant issued a complaint The Complaints Bureau with regards to her email account advised the Complainant was hacked and used to create a to follow up the PDRM scam and MCMC since she had lodged a police report.
193. 13/5/2015 Syafiq Complaint on Digi Internet Complainant issued a complaint The Complaints Bureau with regards to Digi Network advised to bring the Connection Problem. matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance
194. 13/5/2015 Noor Azreen Aduan mengenai sms spam The Complainant had submitted The Complaints Bureau yang mengenakan bayaran. a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him from a shortcode number with consumer and 32966 and 38822 telecommunications matter.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
195. 13/5/2015 Khairul Nizam Aduan diperas ugut di The Complainant submitted a The Complaints Bureau Facebook dan Youtube complaint with regards to an advised to bring the alleged act of blackmailing via matter to the PDRM as it Facebook and YouTube. deals with the Penal Code for further action (if any).
196. 14/5/2015 Siti Halizah Complaint on Online The Complainant submitted a The Complaints Bureau Purchasing complaint with regards to an advised to bring the online seller did not refund her matter to the KPDNKK money. for further action (if any).
197. 16/5/2015 Zarni Zainudin Complaint on TM service The Complainant submitted a The Complaints Bureau complaint with regards to the advised to bring the Telekom Malaysia Service matter to CFM as it deals with consumer and telecommunications matter.
198. 17/5/2015 Alex Lee Complaint on Defamation in The Complainant submitted a The Complaints Bureau Facebook complaint with regards to alleged advised to bring the act of defamation via Facebook. matter to the PDRM as it deals with the Penal Code for further action (if any).
199. 17/5/2015 Amin Fuzi Complaint on Maxis The Complainant submitted a The Complaints Bureau complaint with regards to Maxis advised to bring the internet data. He alleged that his matter to CFM as it deals 4GBs internet quota has been with consumer and gone in 4 hours. telecommunications matter and to contact the service provider for further assistance.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
200. 18/5/2015 Younus Ahmed Complaint on Online The Complainant submitted a The Complaints Bureau Purchasing complaint with regards to advised the Complainant undelivered item while that this he need to purchasing online. lodge a report with PDRM for their further action (if any).
201. 18/5/2015 Nur Sarah Complaint on Twitter The Complainant submitted a The Complaints Bureau Yasmin complaint with regards to ‘auto- advised to bring the retweet’ issue on Twitter. matter to the Twitter administrator as it is beyond our scope of jurisdiction.
202. 18/5/2015 Gary Pung Complaint on Fake The Complainant submitted a The Complaints Bureau Facebook Account complaint with regards to fake advised the Complainant Facebook account. to bring the matter to the Facebook’s administrator for their action (if any).
203. 19/5/2015 Jie Yi Liew Complaint on Dove The Complainant submitted a The Complaints Bureau Deodorant aired on Astro complaint with regards to the had deliberated and Star World 711 ‘Dove Whitening Deodorant’ considered that Astro’s commercial which was allegedly justification on the displayed numerous underarm issues raised in the area which she finds it offensive. complaint and opined that Astro did not breach any provisions of the Content Code.
204. 19/5/2015 Died Vinvin Complaint on Airpark The Complainant submitted a The Complaint Bureau Express (M) Sdn Bhd courier complaint with regards to advised the Complainant service unsatisfactory service provided to bring the matter to by Airpak Express (M) Sdn Bhd. the KPDNKK.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
205. 19/5/2015 Tharmarajan Aduan berkenaan difitnah di The Complainant submitted a The Complaints Bureau Facebook report on defamation as his advised the complainant images were used and accused to bring the matter to on Facebook. Facebook administrator and PDRM for further action.
206. 21/5/2015 Azlan Aduan berkenaan blog yang The Complainant submitted a The Complaints Bureau menghina agama islam complaint with regards to blog advised the Complainant posting menacing religious to bring the matter to content. the Blogspot’s administrator for their action (if any).
207. 21/5/2015 Unilever Complaint on "Cabaran A law-firm (Wong & Partners) The Complaints Bureau Perlindungan Kuman Dettol submitted a complaint, on behalf had ended the complaint Advertisements" of Unilever (M) Holdings S/B (the with an Order which Client), with regards to alleged concludes that the misleading advertisements (in Respondent (non-CMCF Malay and Mandarin version) member) had submitted done by Reckitt Benckiser (M) to the jurisdiction of the S/B. MOH and not CMCF Complaints Bureau.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
208. 21/5/2015 Mohd Fairuz Complaint on Sms Scam The Complainant alleged that she The Complaints Bureau from Shell received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell (M) Sdn CMCF’s scope of Bhd which received from activities. The +601119387908. Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any) and to refer to mobile service provider to assist in this issue.
209. 22/5/2015 Gan Lee Yueh Complaint on defamation in The Complainant alleged that The Complaints Bureau Facebook there were inappropriate postings advised the Complainant on the Facebook account by the to report directly to name Flora Lee Meiyun. Facebook’s administrator for further action. The Complainant was also advised to follow-up the report made to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any).
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
210. 22/5/2015 Joyce Chen Complaint on SMS Scam The Complainant alleged that she The Complaints Bureau received an SMS scam from has found that the cheating AmBank representative. matter is not within the CMCF’s scope of activities. The Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any).
201. 22/5/2015 Gan Lee Yueh Request to remove the The Complainant submitted a The Complaints Bureau Facebook account complaint with regards to remove advised the Complainant a Facebook account. to bring the matter to the Facebook’s administrator for their action (if any).
202. 22/5/2015 Mei Yeng Chow Complaint on YES service The Complainant need to launch The Complaints Bureau her complaint with regard to the advised to bring the service from YES4G matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance.
203. 22/5/2015 Chen Wui Lun Complaint on YES 4G The Complainant need to launch The Complaints Bureau her complaint with regard to the advised to bring the service from YES4G matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
204. 22/5/2015 MCMC Aduan berkenaan The MCMC had forwarded a The Complaints Bureau dokumentari berjudul complaint by member of public had deliberate on the "Crackdown on Freedom" di with regards to Astro’s issue and found no saluran Astro 513 programme which alleged breach of the Content contain negative picture of the Code and the complaint ruling government. is dismissed.
205. 25/5/2015 P&G Complaint on Sunlight The Complainant (P&G) The Complaints Bureau removed tough stains 5X submitted a complaint with has sent a letter to both faster advertisement on TV3 regards to the Sunlight parties to dismiss the dishwashing liquid TV commercial case. by Unilever which was allegedly misleading the consumer.
206. 26/5/2015 Azmie Aduan SMS palsu oleh Shell The Complainant alleged that she The Complaints Bureau received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell (M) Sdn CMCF’s scope of Bhd which received from activities. The +60135679814 Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any) and to refer to mobile service provider to assist in this issue.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
207. 26/5/2015 Yus Bak Aduan berkenaan syarikat The Complainant submitted a The Complaints Bureau Umobile complaint with regards to advised to bring the Umobile service matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance.
208. 27/5/2015 Siti Aminah Aduan iklan yang The Complainant submitted a The Complaints Bureau Mohamed mempromosikan servis complaint with regards to a advised the Complainant pelacuran di Facebook Facebook page which promotes to report directly to prostitution. Facebook’s administrator for further action.
209. 28/5/2015 Lee Chia Leong Complaint on ABNxcess The Complainant need to launch The Complaints Bureau service his complaint with regard to the advised to bring the service from ABNxcess service matter to CFM as it deals that no connection even after a with consumer and month telecommunications matter and to contact the service provider for further assistance.
210. 28/5/2015 Raymond Loo Complaint on Celcom The Complainant submitted a The Complaints Bureau service complaint with regards to Celcom advised to bring the Service matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
211. 29/5/2015 Chaminthra Complaint on Gmail Account The Complainant submitted a The Complaints Bureau was hacked complaint with regards alleged advised the Complainant hacked Gmail account which to directly report to the happened after she click on a Google’s administrator possible phishing website. and PDRM for further action (if any) as it is based in USA and may contravene with the Computer Crimes Act 1997.
212. 30/5/2015 Dr.Asyikin Abas Complaint on Izeara The Complainant submitted a The Complaint was slimming product complaint with regards to dismissed due to there is advertisement on TV3 slimming product advertised at no such advertisement TV3. as per the date and time in the complaint lodged.
213. 2/6/2015 Ck Yap Complaint on SMS Scam The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him/her from a shortcode with consumer and number 25522, 29999, 29090 telecommunications and 22163 matter.
214. 2/6/2015 Lee Bee Hiang Complaint on SMS Scam The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals her from a shortcode number with consumer and 32775. telecommunications matter.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
215. 3/6/2015 MCMC Aduan Rancangan Bersiri MCMC had forwarded a complaint The Complaints Bureau The Bible Di Saluran Astro with regards to the content of dismissed the complaint History (555) “The Bible” broadcasting over on the account that the Astro History Channel. programme could be one of the ways to exchanging knowledge and strengthen interreligious tolerance and understanding.
216. 3/6/2015 MCMC Aduan Rancangan Victoria MCMC forwarded the case for the The Complaints Bureau Secret yang disiarkan di Complaints Bureau purview onto concluded that Astro had Astro the issues raised by the practiced self-regulation Complainant (public) pertaining and no offense was to Victoria’s Secret Swimsuit committed. Special (2015) that was broadcasted over Astro Star World channel (711).
217. 4/6/2015 MyCert Complaint on inappropriate The Complainant had submitted The Complaints Bureau content in a Website a complaint with regards to an has found that the alleged inappropriate content at matter is not within the http://prophetofdoom.net/. CMCF’s scope of activities and has forwarded the case to MCMC.
218. 4/6/2015 Faradina Complaint on SMS Spam The Complainant had submitted The Complainant has a complaint with regards to SMS been advised to report spam received. directly to CFM since it involved consumer issue. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
219. 4/6/2015 Wan Zi Meng Complaint on Digi Misselling The Complainant had submitted The Complaints Bureau a complaint with regards to Digi advised to bring the has cheated him in renewal matter to CFM as it deals contract. with consumer and telecommunications matter.
220. 4/6/2015 Chea Chung Complaint on SMS Scam The Complainant had submitted The Complaints Bureau Yaw a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals her from a shortcode number with consumer and 20000. telecommunications matter.
221. 5/6/2015 Elly Goh Complaint on Fake Website The Complainant submitted a link The Complaints Bureau which alleged to be a fake had found that the website. alleged website Content has been suspended and advised to bring the matter to the PDRM for future action.
222. 6/6/2015 Ali Abu Complaint on pornography The Complainant submitted a link The Complaints Bureau website that leads to pornographic forwarded the complaint website which most videos to MCMC for further belong to the locals. action.
223. 8/6/2015 MyCert Complaint on Inappropriate The Complainant had submitted The Complaints Bureau Website a complaint with regards to forwarded the complaint inappropriate content on website to MCMC for further addressed at action. http://www.****.com/.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
224. 9/6/2015 Mark Complaint on fraud online The Complainant had submitted The Complaints Bureau purchasing a complaint with regards to had advised the failure of receiving the product Complainant to lodge a after half of the payment had complaint to the Ministry been made to one of the of Domestic Trade, Co- advertiser in mudah.my Operatives and Consumerism (KPDNKK).
225. 9/6/2015 Ng Lee Eng Complaint on cheating The Complainant had submitted The Complaints Bureau advertisement at a complaint with regards to had advised the www.diapershoppes.com misleading advertisement on Complainant to lodge a website addressed at complaint to the Ministry www.diapershoppes.com. of Domestic Trade, Co- Operatives and Consumerism (KPDNKK).
226. 9/6/2015 Eric Chua Complaint on gambling SMS The Complainant submitted a The Complaints Bureau spam complaint with regards to a advised the Complainant gambling SMS spam that he to bring the matter to received from the number the MCMC for further 0125553548. action (if any).
227. 12/6/2015 Hafiz Complaint on uploaded The Complainant had submitted The Complaints Bureau picture without permission a complaint with regards to advised the Complainant in Facebook unauthorized use of his house to report directly to photos on FB uploaded by Facebook’s administrator ‘Townbox Engineering’. for further action.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
228. 12/6/2015 Max Complaint on online scam The Complainant alleged that The Complaints Bureau http://weeklyfixpay.com/login.ph has found that the p is a scam online service. matter is not within the CMCF’s scope of activities. The Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any) and to refer to mobile service provider to assist in this issue.
229. 12/6/2015 Wong Ken Yee Complaint on SMS scam The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him from a shortcode number with consumer and 20000. telecommunications matter.
229. 12/6/2015 Suppiah Complaint on defamed in The Complainant submitted a The Complaints Bureau Govindasamy Facebook complaint with regards to advised to lodge a police defamation on Facebook. and report directly to the Facebook’s administrator.
230. 13/6/2015 Mohd Arif Complaint on Celcom The Complainant submitted a The Complaints Bureau Broadband complaint with regards to Celcom advised to bring the Broadband service matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
231. 13/6/2015 Lee Kian Teck Complaint on Unifi Service The Complainant submitted a The Complaints Bureau complaint with regards to Unifi advised to bring the service matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance.
232. 15/6/2015 Wong Ken Yee Complaint on SMS Scam The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him from a shortcode number with consumer and 20000. telecommunications matter.
233. 15/6/2015 Ash Complaint on Instagram The Complainant had submitted The Complaints Bureau content a complaint with regards to advised the Complainant menacing content on Instagram. to report directly to Instagram’s administrator for further action.
234. 15/6/2015 Vijayakumar Complaint on MOL points The complainant submitted a The Complaints Bureau complaint with regards with advised to bring the MOLPOINTS. He mistakenly buy matter to Ministry of 3 sets of MOLPOINTS and need Domestic Trade, Co- refund back. Operatives and Consumerism for further action.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
235. 16/6/2015 Maggie Complaint on Gmail Account The Complainant submitted a The Complaints Bureau was hacked complaint pertaining to her Gmail advised to bring the account matter to the Google’s ([email protected]) which administrator and the was hacked and spam e-mails PDRM for further action were sent to her contacts from (if any). the e-mail.
236. 17/6/2015 Ahmad Fahmi Complaint with regards to The Complainant submitted a Complaints Bureau has hatred posting complaint with regards to the conducted an alleged seditious remark made on investigation and found Lowyat.net that the posting on the abovesaid URL had been removed by the page administrator and treats the matter as closed.
237. 17/6/2015 Low Keong Wee Complaint on Tesco E-shop The Complainant had submitted The Complaints Bureau a complaint with regards to advised the Complainant conflicting promotional price with to lodge a report to the purchase made via Tesco E- KPDNKK for their further Shop action (if any).
238. 20/6/2015 Fairus Complaint on The Complainant had submitted The Complaints Bureau communication problem a complaint with regards to advised to bring the communication line problem. matter to CFM as it deals with consumer and telecommunications matter.
239. 20/6/2015 Caroline Tan Complaint on Celcom The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the Celcom was charged him a matter to CFM as it deals ridiculous amount. with consumer and telecommunications matter.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
240. 20/6/2015 Khairul Complaint on SMS Spam The Complainant had submitted The Complaints Bureau from Courts Mammoth a complaint with regards to had advised the receiving SMS spam. Complainant via e-mail on steps to stop receiving SMS spam.
241. 20/6/2015 Nordin Complaint on SMS Scam The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him from a shortcode number with consumer and 36558. telecommunications matter.
242. 22/6/2015 Nabila Aduan berkenaan blogspot The Complainant alleged that her The Complainant has photos illegally used on the advised the Complainant website and request for the to report directly to the removal. administrator of Blogspot for further action.
243. 23/6/2015 Louisa Complaint on misleading & The Complainant submitted a The Complaints Bureau misrepresentation of complaint with regards to alleged had found that the URL content misleading and misinterpretation address had been website at the URL addressed at, suspended and advised http://bsn- to bring such matter to assetmanagement.com/. the PDRM in the future for further action (if any).
244. 24/6/2015 Mohamad Complaint on Facebook Pengadu membuat aduan The Complaints Bureau content berkenaan sebuah akaun advised the complainant Facebook yang didakwa to bring such matter to memainkan isu-isu agama Islam. the PDRM in the future for further action (if any).
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
245. 25/6/2015 Heng Lay Kiat Complaint on Facebook The Complainant submitted a The Complaints Bureau content complaint with regards to advised the complainant alleged online typist scam from a to report to the Facebook Group on Facebook at Facebook Administrator the URL addressed at, and bring such matter to https://m.Facebook.com/groups/ the PDRM in the future 164740993654756?view=permali for further action (if nk&id=710862432375940&refid= any). 18&ft&tn=%2As.
246. 26/6/2015 Aliff Ikhwan Complaint on pornography The Complainant submitted a The Complaints Bureau website complaint with regards to had informed the pornographic content on website Complainant that the addressed at www.porndig.com. mentioned content had been blocked.
247. 26/6/2015 Zaki Compliant on SMS Scam The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him from a shortcode number with consumer and 36558. telecommunications matter.
248. 28/6/2015 Felix Lim Complaint on SMS Spam The Complainant had submitted The Complaints Bureau a complaint with regards to SMS advised to bring the spam received. matter to CFM as it deals with consumer and telecommunications matter.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
249. 28/6/2015 Tan LC Complaint on SMS Spam The Complainant alleged that she The Complaints Bureau from Shell received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell (M) Sdn CMCF’s scope of Bhd which received from 013-869 activities. The 7673 Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any) and to refer to mobile service provider to assist in this issue.
250. 28/6/2015 Vinnie Phuah Complaint on Maxis CRT The Complainant submitted a The Complaints Bureau Auto Subscription complaint with regards to a Maxis advised to bring the CRT Auto Subcription. matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance.
251. 29/6/2015 Shareeda Complaint on fraud email The complaint with regards to The Complainant from TNB scam email who received by the advised to report directly Complainant via her personal e- to PDRM since it involve mail who claim to offer cheat criminal activities. The fund. CMCF does not dealth with personal/private emails.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
252. 29/6/2015 Kun Zheng Hao Complaint on SMS Spam The Complainant submitted a The Complaints Bureau complaint with regards to an SMS advised to seek further spam which he received from the advise and assistance number 0127756411. from his service provider in order to block the number and to enquire on the PDPA Act 2010 for his reference.
253. 30/6/2015 MCMC Aduan terhadap kandungan The Complainant alleged that the The Complaints Bureau dalam segmen 'Ceria Pagi' DJ had acted against the found that Astro had yang disiarkan di 'THR teachings of Islam as well as breach PART 4, Gegar' moral behaviour when they Paragraph 2.3 of the praised and encouraged someone Content Code and had to spend an amount of money been impose a sanction which they had found, for their of Ringgit Malaysia Five own personal interests. thousand (RM5,000.00).
254. 30/6/2015 MCMC Pembacaan Iklan dalam The MCMC seeks for Complaints The Complaints Bureau segmen berita stesen 'THR Bureau justification on this Chairman had dismissed Gegar' matter and action (if any). the complaint because it does not breach the Content Code. 255. 30/6/2015 Nurul Ain Aduan berkenaan ditipu The Complainant submitted a The Complaints Bureau oleh stesen radio Sinar FM complaint with regards to Sinar advised the complainant FM did not give the prizes that via a telephone she won on a contest at Sinar conversation to directly FM. contact Sinar FM.
256. 30/6/2015 Rubben Complaint on Counter Strike The Complainant submitted a The Complaints Bureau Online scamming players complaint with regards to been advised to bring the money scammed on Counter Strike matter to the PDRM as it Online. is beyond CMCF’s jurisdiction.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
257. 1/7/2015 MyCERT Complaint on sedition The Complainant submitted a The Complaints Bureau content at Facebook complaint with regards to alleged had found that the seditious Facebook alleged user has been (Facebook.com) profile by the removed and advised to username ‘Ali Abd Jalil’ based on bring such matter to the the URL PDRM in the future for https://www.Facebook.com/ali.a further action (if any). bdjalil.
258. 1/7/2015 Danny Complaint on unauthorized The Complainant submitted a The Complaints Bureau fax advertisement complaint with regards to alleged advised to report the fax advertisement received from matter to the TMBiz Network. Department of Personal Data Protection under the KKMM.
259. 2/7/2015 MCMC Promosi produk air The Complainant submitted a The Complaints Bureau anugerah yang disiarkan di complaint with regards to Chairman had dismissed dalam buletin utama stesen possible advertisement of Air the complaint due to no televisyen TV3 Anugerah during news reporting. breach in the Content Code. 260. 3/7/2015 Suhaila Aduan berkenaan The Complainant had submitted The matter was referred perkhidmatan seks di a complaint with regard to a to the MCMC for the blogspot website that contain Commission’s further inappropriate image and action as cases message. pertaining to website registered outside Malaysia are not within the jurisdiction of the CMCF’s Complaints Bureau.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
261. 3/7/2015 Irma Fadila Complaint on online The Complainant submitted a The Complaints Bureau scammer complaint with regards to an advised to report the online scammer which alleged to matter to Instagram cheat her on her online purchase. administrator and KPDNKK for further action (if any).
262. 3/7/2015 JH Teoh Complaint on Whatsapp The Complainant submitted a The Complaints Bureau content complaint with regards to spam advice the Complainant received via WhatsApp allegedly how to block the from IKEA. messages via WhatsApp and to follow up on the matter raised to IKEA.
263. 3/7/2015 Andrew Sim Complaint on SMS Spam The Complainant submitted a The Complaints Bureau complaint with regards to receive advised to bring the a message from unknown sender matter to personal data to promote property or real protection to avoid his estate. phone number being manipulated by others.
264. 3/7/2015 Rohayati Aduan tentang The Complainant submitted a The Complaints Bureau recommended video di complaint with regards informed the Youtube ‘recommended video on Youtube’ complainant that the ’recommended video’ was based on previous type of video viewed by the user.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
265. 4/7/2015 Zul Fadlan Aduan berkenaan Celcom The Complainant submitted a The Complaints Bureau complaint with regards to a advised to bring the Celcom telecommunication line. matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance.
266. 4/7/2015 Shafiq Complaint on ISIS Forum in The Complainant submitted a The Complaints Bureau Malaysia complaint with regards to the advised to bring the alleged seditious remark made on matter to the PDRM for CariGold Forum. further action (if any).
267. 6/7/2015 Nazmi Complaint on charge SMS The Complainant submitted a The Complaints Bureau complaint with regards to a advised to bring the charged SMS that he received matter to CFM as it deals from the number 39399. with consumer and telecommunications matter and to contact the service provider for further assistance.
268. 6/7/2015 Khairul Azad Complaint on blackmail The Complainant submitted a The Complaints Bureau threats regarding nude complaint with regards to advised the Complainant video receiving blackmail from to report to Polis Di Raja someone over his nude video. Malaysia (PDRM) since it involves criminal act over the Internet.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
269. 7/7/2015 Agnes Yieng Complaint on RedOne The Complainant submitted a The Complaints Bureau complaint with regards to a advised to bring the REDONE Service. matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance.
270. 8/7/2015 Shaheeda Complaint on SMS Scam The Complainant submitted a The Complaints Bureau complaint with regards to a advised to bring the charged SMS that he received matter to CFM as it deals from the number 22008 and with consumer and 39882. telecommunications matter and to contact the service provider for further assistance.
271. 9/7/2015 Intan Suhana Complaint on picture at The Complainant submitted a The Complaints Bureau Google Image complaint with regards to alleged advised the Complainant inappropriate photo of her on a to report directly to google search engine. Google’s administrator.
272. 9/7/2015 Colgate- Procter & Gamble ('P&G") The Complainant submitted a The Complaints Bureau Palmolive Oral B Ultra-Thin TV complaint pertaining to P&G’s Chairman had Commercial ("TVC") Ultra-Thin TVC which alleged to sanctioned the mislead consumers. Respondent because the content had breached the Content Code. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
273. 9/7/2015 Liyana Complaint on website The Complainant submitted a The Complaints Bureau complaint with regards to alleged advised the Complainant inappropriate message and to report directly to the obscene photos on website while MCMC as a higher carry their company’s logo. authority as CMCF deal only on local website content.
274. 11/7/2015 Wong Ken Yee Complaint on charged SMS The Complainant submitted a The Complaints Bureau complaint with regards to a advised to bring the charged SMS that he received matter to CFM as it deals from the number 20000. with consumer and telecommunications matter and to contact the service provider for further assistance.
275. 12/7/2015 Andrew Complaint on Facebook The Complainant submitted a The Complaints Bureau content complaint with regards to an act advised to bring the of sedition from the URLs matter to the PDRM and https://www.Facebook.com/Ketu Facebook administrator aPengakap. for further action (if any).
276. 13/7/2015 Vickram Complaint on sedition The Complainant submitted a The Complaints Bureau content at Facebook complaint with regards to alleged advised the complainant seditious Facebook to bring such matter to (Facebook.com) profile by the the PDRM in the future username ‘Boikot Barangan Cina for further action (if Dap ORI’ based on the URL any). https://www.Facebook.com/Boik otBaranganCinaDapOri.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
277. 13/7/2015 Ahmad Fahmi Aduan berkenaan lowyat.net The Complainant submitted a The Complaints Bureau Forum complaint pertaining to had found that the lowyat.net Forum’s content discussion was removed discussion which alleged to be and advised to bring racists. such matter to the PDRM in the future for action (if any). 278. 13/7/2015 MCMC Aduan terhadap kandungan The Complainant submitted a The Complaints Bureau di stesen radio BFM dalam complaint with regards to the Chairman had dismissed segmen 'New and Current matter discussed which was the complaint due to no Affairs Analysis' alleged to touch about religious breach in the Content issues. Code. 279. 15/7/2015 Mani Maran Complaint on harrassment The Complainant submitted a The Complaints Bureau in Youtube complaint with regards to an advised to bring the alleged act of blackmailing via matter to the PDRM as it Facebook and YouTube. deals with the Penal Code for further action (if any). 280. 16/7/2015 Ooi Wei Chean Aduan penyalahgunaan kad The Complainant submitted a The Complaints Bureau pengenalan oleh pihak complaint with regards to the advised to bring the Umobile alleged misused of IC for the matter to CFM as it deals registration of telephone number. with consumer and telecommunications matter and to contact the service provider for further assistance 281. 19/7/2015 Goo Wei Jie Aduan di fitnah di WeChat The Complainant alleged that he The Complaints Bureau was threaten by an unknown advised the Complainant person via SMS from the phone to bring such matter to number 011-21165294, 010- the PDRM for further 5196416 and 010-5362267 and action (if any) as it may was defamed via WeChat be an offense under the (www.wechat.com). Defamation Act 1957. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
282. 23/7/2015 Angie Ng Complaint on Celcom The Complainant submitted a The Complaints Bureau complaint with regards to the advised to bring the Celcom service. matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance 283. 23/7/2015 Lee Beng Guan Complaint on Facebook The Complainant submitted a The Complaints Bureau Content complaint with regards to alleged advised the Complainant act of defamation via Facebook. to report directly to Facebook’s administrator for further action. (if any) 284. 23/7/2015 Luk Ing Ping Complaint on Celcom The Complainant submitted a The Complaints Bureau service complaint with regards to the advised to bring the Celcom service. matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance 285. 23/7/2015 Farah Aduan rancangan Numb The Complainant submitted a The Complaints Bureau Chucks di Astro Disney XD complaint with regards to the has sent a letter to Astro 617 content which could invite the to close the case as it children to imitate acts which are has been handled by dangerous. MCMC and no breach has been found. 286. 26/7/2015 MyCert Complaint on porno website The Complainant submitted a The complaint was complaint with regards to dismissed due to it was pornographic website addressed handled by MCMC. at http://www.masihnakal.com/. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
287. 26/7/2015 Fizz Sherani Aduan berkenaan di fitnah The complainant alleged that The Complaints Bureau di tumblr.com there was unauthorized use of advised the Complainant her photo with the intention to to report directly to defame the Complainant via Tumblr’s administrator Tumblr. for further action. (if any) 289. 27/7/2015 Qamaru Request to remove content The Complainant alleged that an The Complaints Bureau in socialcam.com unauthorized video was uploaded advised to bring the by the name “A**M S**O matter to Socialcam.com #M****U” in social cam and at administrator (Autodesk, the URL address Inc.) and the PDRM for Https://socialcam.com/*/z****** further action (if any). *. 290. 27/7/2015 Lim Lye Huat Complaint on scam SMS The Complainant submitted a The Complaints Bureau complaint with regards to a advised to bring the charged SMS. matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance 291. 28/7/2015 MyCERT Complaint on cyber The Complainant submitted a The Complaints Bureau harassment to Islam complaint with regards to the forwarded the complaint content on a website and FB to MCMC for further Pages which was alleged to touch action. about religious issues. 292. 2/8/2015 Nisa Complaint on pornography The Complainant submitted a The Complaints Bureau website complaint with regards to forwarded the complaint pornographic website addressed to MCMC for further at https://www.g******one.net. action.
293. 4/8/2015 MCMC Iklan produk pelangsingan MCMC through its in-house The Complaints Bureau DASLYM yang disiarkan di monitoring alleged that there was Chairman had stesen televisyen TV3 a DaSlym Slimming Product sanctioned TV3 for the advertisement broadcasted on amount of RM7,000.00. TV3. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
294. 5/8/2015 Kumar Complaint on youtube The Complainant had submitted The Complaints Bureau content a complaint with regard to his had informed the video posted on Youtube Complainant that the addressed at mentioned content had https://youtu.be/rOGCTyXwrm0 been removed.
295. 6/8/2015 MCMC Aduan berkenaan paparan The Complainant submitted a The Complaints Bureau iklan yang didakwa complaint pertaining to Nivea’s had dismissed the case menggunakan gambar website which alleged to contain as the Respondent had wanita dalam keadaan bogel half naked woman on its cooperated in practicing advertisements at the URL self-regulation. address, http://www.n****.com.my/. 296. 6/8/2015 Chai Kok King Complaint on scam SMS The Complainant submitted a The Complaints Bureau complaint with regards to a advised to bring the charged SMS. matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance 297. 8/8/2015 Koh Chee Yong Complaint on P14G The Complainant submitted a The Complaints Bureau complaint with regards to P14G advised to bring the service. matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance 298. 10/8/2015 Seah Song Yan Complaint on SMS Spam The Complainant submitted a The Complaints Bureau complaint with regards to a advised to bring the charged SMS that he received matter to CFM as it deals from the number 20000. with consumer and telecommunications matter and to contact the service provider for further assistance NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
299. 10/8/2015 Lo Nyok Mooi Complaint on posted video The Complainant submitted a The Complaints Bureau in Facebook complaint pertaining to video advised the Complainant content on Facebook. to report directly to Facebook’s administrator for further action. 300. 11/8/2015 Phoebe Saw Complaint on threaten The Complainant submitted a The Complaints Bureau Wan Yu message via Facebook complaint pertaining to online has found that the seller threatening her via matter is not within the Facebook. CMCF’s scope of activities. The Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any). 301. 11/8/2015 Tommy Su Complaint on SMS Spam The Complainant had submitted The Complaints Bureau a complaint with regards to SMS advised to bring the spam received. matter to CFM as it deals with consumer and telecommunications matter. 302. 11/8/2015 Chua Wei Dar Complaint on SMS Spam The Complainant submitted a The Complaints Bureau complaint with regards to a advised to bring the charged SMS. matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance 303. 11/8/2015 Davis Cheng Complaint on gambling SMS The Complainant submitted a The Complaints Bureau complaint with regards to a advised the Complainant gambling SMS spam that he to bring the matter to received from the number the MCMC for further 0125553548. action (if any). NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
304. 12/8/2015 CMCF Iklan NH Detox Slim yang The CMCF Executive Office via its The Complaints Bureau disiarkan di radio Lite FM daily monitoring had found that Chairman had dismissed pada jam 11.45am-11.55am the advertisement maybe the complaint due to no contravene with the Content breach in the Content Code. Code. 305. 13/8/2015 Norlita Aduan difitnah di Facebook The Complainant submitted a The Complaints Bureau complaint with regards to advised the Complainant someone had defamed her on to bring the matter to Facebook. the Facebook administrator and the PDRM for further action (if any). 306. 14/8/2015 MCMC Aduan terhadap kandungan The Complainant submitted a The Complaints Bureau Astro HBO - Evan Almighty complaint to MCMC with regards Chairman has sent the to insensitive content of the film Order to the MCMC ‘Evan Almighty’ notifying the case is dismissed due to the existing rulings by the LPF 307. 16/8/2015 Mohamad Complaint on threaten by The Complainant alleged that The Complainant has Syahmi someone at FB, Youtube someone had threatened him to been advised to report and Skype disseminate his pictures that had to Polis Diraja Malaysia been edited. (PDRM) since it involved menacing issue in which is a criminal activities under the Penal Code. 308. 17/8/2015 Faizul Aduan berkenaan laman The Complainant submitted a The Complaints Bureau web lucah complaint with regards to alleged forwarded the matter to website that displays Malaysian the MCMC for further personal phone numbers for action (if any). prostitution services. 309. 18/8/2015 Nurul Hanan Aduan tentang kandungan The Complainant submitted a The Complaints Bureau di blogspot complaint pertaining to content advised the Complainant on Blogspot. to report directly to Blogspot’s administrator for further action. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
310. 18/8/2015 Rauslan Complaint on TNB Spam The Complainant submitted a The Complaints Bureau email complaint with regards to alleged advised the complainant email spam from to bring the matter to [email protected] and PDRM. [email protected] w. 312. 20/8/2015 Anonymous Complaint on reddit.com The Complainant submitted a The Complaints Bureau complaint with regards to alleged advised the complainant website that contains seditious to bring the matter to postings at reddit.com. PDRM and to report the matter to website’s administrator. 313. 20/8/2015 Hiew Meng Hao Complaint on Astro bill on The Complainant submitted a The Complaints Bureau SMS complaint with regards to SMS advised the complainant received with regards to Astro’s to bring the matter to bill CfM since it involved consumer issue. 314. 21/8/2015 Yan Vui Kong Complaint on SMS illegal The Complainant submitted a The Complaints Bureau website marketing complaint with regards to two (2) had found that the SMS spam that he received from website is hosted in the +60162063544 and USA and advised the +60122119479 which allegedly Complainant to refer to had promoted an illegal website the MCMC for further addressed at, www.jojo688.com. action (if any). 315. 22/8/2015 Keshvinder Complaint on impersonation The Complainant submitted a The Complaints Bureau Singh S/O of Facebook profile complaint pertaining to a fake advised the Complainant Bishan Singh profile on Facebook. to report directly to Facebook’s administrator for further action. 316. 22/8/2015 Jaspreet Kaur Complaint on fake Facebook The Complainant had submitted The Complaints Bureau profile a complaint with regards to a advised the Complainant fake Facebook account which to report directly to used her photos. Facebook’s administrator for further action. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
317. 24/8/2015 Shadatunnaim Complaint on fake online The Complainant had submitted The Complaints Bureau Azmi sale a complaint with regards to an advised the complainant allegedly fake websites to sell to bring the matter to branded items. PDRM.
318. 25/8/2015 Anonymous Complaint on reddit.com The Complainant had submitted The complaint was a complaint with regards to a dismissed due to website. insufficient data to proceed with the complaints. 319. 25/8/2015 Jonathan Complaint on SMS scam The Complainant submitted a The Complaints Bureau from Shell complaint with regards to alleged advised the Complainant SMS spam from Shell Malaysia to refer the matter to from the number, Shell Malaysia and PDRM +60128612224. The content for further action (if claimed that the Complainant had any). won RM19,000.00. 320. 25/8/2015 Alvin Complaint on fake complaint The Complainant submitted a The Complaints Bureau made on website complaint pertaining to fake had found that the content on website. website is hosted in the USA and advised the Complainant to refer to the MCMC for further action (if any). 321. 26/8/2015 Yusri Yusuf Complaint on SMS Spam The Complainant submitted a The Complainant replied complaint with regards to to the Secretariat stating charged SMS spam that the service provider had refunded him NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
322. 26/8/2015 Mohd Zamri Complain on YES service The Complainant submitted a The Complaints Bureau Husain complaint with regards to YES advised to bring the service. matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance 323. 26/8/2015 Kevin Complaint on SMS spam The Complainant submitted a The Complaints Bureau complaint with regards to a advised to bring the series of SMS content received matter to CFM as it deals from +016 702 9757. with consumer and telecommunications matter and to contact the service provider for further assistance 324. 26/8/2015 Mohd Syawalfitri Complaint on SMS spam The Complainant alleged that he The Complainant was Aziz had received unsolicited SMS and advised to lodge a report being charged for the SMS to CFM since it is received. involves consumer issue on billing and charges. 325. 26/8/2015 Michael Wong Complaint on SMS spam The Complainant submitted a The Complaints Bureau complaint with regards to his advised the Complainant telecommunication service to bring the matter to provider which alleged to change CFM for further action (if his ‘sub-line’ plan without his any). aunthorisation. 326. 27/8/2015 Lim Wai Seng Complaint on SMS spam The Complainant had submitted The Complaints Bureau a complaint with regards to SMS advised the complainant spam. to bring the matter to PDRM and CfM for further assistance, if any. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
327. 28/8/2015 Cham Hui Fang Complaint on offensive SMS The Complainant submitted a The Complaints Bureau complaint with regards to advised the complainant offensive SMS content received to bring the matter to from 012 379 9955. PDRM and CfM for further assistance, if any. 328. 30/8/2015 Jenny Anak Complaint on fake Wechat The Complainant lodged a The Complaints Bureau Maurice account complaint with regards to has found that the receiving blackmail and matter is not within the pornographic icon via Wechat. CMCF’s scope of activities. The Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action. 329. 1/9/2015 Ronald Andrew Complaint on online scam The Complainant had submitted The Complaints Bureau Cyril Saminathan a complaint with regards to a advised the Complainant website which alleged to cheat to bring the matter to users by not allowing them to the PDRM for further withdraw their profit at the URL action (if any). addressed at, http://jobrize.com. 330. 1/9/2015 Ronald Andrew Complaint on SMS spam The Complainant had submitted The Complaints Bureau Cyril Saminathan a complaint with regards to SMS advised the complainant spam. to bring the matter to PDRM and CfM for further assistance, if any. 331. 2/9/2015 Foo Lai Ning Complaint on SMS scam The Complainant submitted a The Complaints Bureau complaint with regards to alleged advised the complainant SMS scam received from 011 to bring the matter to 2528 5906. PDRM further assistance. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
332. 2/9/2015 Abdul Hilmi Complaint on SMS spam The Complainant submitted a The Complaints Bureau Mohd Sarnudin complaint with regards to SMS advised the Complainant spams which alleged to charge to bring the matter to him for unauthorized SMS CFM for further action (if content from 39898, 36686, any). Complaints Bureau 33663 and 22022. also advised the Complainant to refer the matter to the service provider for their assistance. 333. 3/9/2015 Md Hisyam Complaint on Alvin Tan's The Complainant reported on an The matter was referred Jalani Facebook photo allegedly FB page that posts hatred to the MCMC for the insulting Islam statements onto Islam at Commission’s further https://www.Facebook.com/alvin action as cases tan.yolo/photos/a.442450602558 pertaining to website 349.1073741831.3493522785348 registered outside 49/669737449829662/?type=1&t Malaysia are not within heater the jurisdiction of the CMCF’s Complaints Bureau.
334. 3/9/2015 Mohd Azlan Abu Complaint on Alvin Tan's The Complainant reported on an The matter was referred Bakar Facebook photo allegedly FB page that posts hatred to the MCMC for the insulting Islam statements onto Islam at Commission’s further https://www.Facebook.com/alvin action as cases tan.yolo/photos/a.442450602558 pertaining to website 349.1073741831.3493522785348 registered outside 49/669737449829662/?type=1&t Malaysia are not within heater the jurisdiction of the CMCF’s Complaints Bureau.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
335. 4/9/2015 Ezza Erisa Ramli Complaint on sex toys The Complainant submitted a The Complaints Bureau advertisement at complaint with regards to adult had found that the ensogo.com.my products that are sold from website had displayed a www.ensogo.com.my. disclaimer and is not hosted in Malaysia and further advised the Complainant to bring the matter to the MCMC for further action (if any). 336. 5/9/2015 Mohamad Ezal Aduan berkenaan pelawaan The Complainant submitted a The Complaints Bureau Zainal judi atas talian complaint pertaining to online had found that the gambling. website is hosted in the USA and advised the Complainant to refer to the MCMC for further action (if any). 337. 6/9/2015 Haslinda Alias Aduan berkenaa fitnah di The Complainant submitted a The alleged content had Facebook complaint with regards to the been removed and the content on a FB Page which was Complaints Bureau alleged to contain element of advised the Complainant defamation. to report directly to Facebook’s administrator in the future if there is any reoccurrence. 338. 7/9/2015 Chong Sik Complaint on SMS spam The Complainant submitted a The Complaints Bureau Yeong complaint with regards to SMS advised the Complainant spams which alleged to charge to bring the matter to him for unauthorized SMS CFM for further action (if content from 33310, 36558, any). Complaints Bureau 38383. also advised the Complainant to refer the matter to the service provider for their assistance. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
339. 9/9/2015 Thuraimurugan Complaint on telephone line The Complainant submitted a The Complaints Bureau Anandarajah interruption complaint with regards to his bad had found that the telephone and Internet service in Complainant had notified his area. the relevant parties for further action (if any). 340. 9/9/2015 Tze Ti Tay Complaint on SMS spam The Complainant had submitted The Complaints Bureau a complaint with regards to SMS advised the complainant spam. to bring the matter to PDRM and CfM for further assistance, if any. 341. 10/9/2015 Mohd Azri Complaint on scam phone The Complainant alleged that he The Complaints Bureau Baihakki call received a phone call scam which has found that the informed that he had won a matter is not within the grand prize from Maxis. CMCF’s scope of activities. The Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any). 342. 11/9/2015 Pauline Complaint on telephone line The Complainant faced issue with The Complaints Bureau interruption Telekom Malaysia Berhad (TM) advised to bring the service and technical support in matter to CFM as it deals regards to network issue (Fixed with consumer and telephone and fax line) telecommunications matter. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
343. 11/9/2015 Faizal Hakim Complaint on a gambling The Complainant had submitted The Complaints Bureau website. a complaint with regard to a has found that the website that offer gambling matter is not within the service and games. CMCF’s scope of activities since the website base in France. The Complainant was advised to lodge a report to MCMC for further deliberation and action.
344. 11/9/2015 Simon Leong Complaint on charged SMS The Complainant submitted a The Complaints Bureau spam complaint with regards to SMS advised the Complainant spams which alleged to charge to bring the matter to him for unauthorized online CFM for further action (if transaction from the number, any). 22810. 345. 12/9/2015 Muaz Ziekif Aduan berkenaan ugutan di The Complainant had submitted The Complaints Bureau Zulkifli Wechat a complaint with regards to has found that the receiving blackmail on Wechat. matter is not within the CMCF’s scope of activities. The Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action.
346. 12/9/2015 Mohd Alauyun Complaint on P1 service The Complainant submitted a The Complaints Bureau Mustapha complaint with regards to P1 advised to bring the service. matter to CFM as it deals with consumer and telecommunications matter and to contact the service provider for further assistance NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
347. 12/9/2015 Wei Seong Quah Complaint on Celcom The Complainant had submitted The Complainant was service a complaint with regards to advised to lodge a report Celcom’s services. to CFM since it is involves consumer issue on charges. 348. 12/9/2015 Sivaprakasam Complaint on cheating on The Complainant lodged a The Complaints Bureau a/l Sivalingam Facebook complaint with regards to a advised to bring the Facebook page that believed to matter to KPDNKK as it be a scam page. deals with consumer and trade matter. 349. 13/9/2015 Muhd Azwan Aduan berkenaan mesej The Complainant had submitted The Complaints Bureau Hamdi Halim ugutan a complaint with regards to has found that the receiving blackmail via SMS. matter is not within the CMCF’s scope of activities. The Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action.
350. 13/9/2015 Norfazlina Aduan berkenaan blog The Complainant had submitted The Complaints Bureau Zakaria dengan kandungan seksual a complaint with regards to a has found that the website that contain matter is not within the pornographic content at CMCF’s scope of http://seksdenganbudak.blogspot activities since the .com website base outside of Malaysia. The Complainant was advised to lodge a report to MCMC for further deliberation and action.
NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
351. 13/9/2015 Amirul Alif Aduan berkenaan laman The Complainant submitted a The Complaints Bureau lucah complaint with regards to forwarded the complaint pornographic website addressed to MCMC for further at https://www.z*******l.net. action.
352. 14/9/2015 Tan Yi Hui Complaint on charged SMS The Complainant had submitted The Complaints Bureau spam a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him from a shortcode number with consumer and 25911. telecommunications matter and to contact contact the service provider for further assistance 353. 14/9/2015 Faizul Zainal Complaint on charged SMS The Complainant had submitted The Complaints Bureau spam a complaint with regards to an advised the Complainant SMS spam which alleged to have to bring the matter to charged him for an unauthorized CFM for further action (if subscribed service from any). Megamobile Solutions Sdn Bhd (sender ID: 36558). 354. 17/9/2015 Mohd Suffian Complaint on SMS scam The Complainant alleged that he The Complaints Bureau Hamat received an SMS scam received has found that the from +447400347790 matter is not within the CMCF’s scope of activities. The Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any) and to refer to mobile service provider to assist in this issue NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
355. 17/9/2015 Umar Zolkifli Complaint on Maxis Service The Complainant alleged that he The Complaints Bureau was unhappy with the Maxis advised to bring the service. matter to CFM as it deals with consumer and telecommunications matter. 356. 17/9/2015 Nasrul Haqiim Complaint on Maxis Service The Complainant alleged that he The Complaints Bureau was unhappy with the Maxis advised to bring the service. matter to CFM as it deals with consumer and telecommunications matter. 357. 17/9/2015 Sazali Complaint on charged SMS The Complainant had submitted The Complaints Bureau Kamaruddin spam a complaint with regards to advised to bring the charged service which was matter to CFM as it deals provided to his telephone bill. with consumer and telecommunications matter and to contact contact the service provider for further assistance 358. 18/9/2015 Muhammad Complaint on Facebook The Complainant submitted a The Complaints Bureau Rusly Yusof Content complaint with regards to a had found that the Facebook account that had Facebook account has gathered users’ profile for been suspended and pornographic purposes at the advised the Complainant URL, to bring the matter https://www.Facebook.com/b*** directly to Facebook’s ****g?***=**&****=**. administrator in the future. 359. 18/9/2015 Nor Haswani Complaint on Facebook The Complainant submitted a The Complaints Bureau Content complaint pertaining to advised the Complainant comments on Facebook. to report directly to Facebook’s administrator for further action. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
360. 19/9/2015 Saainathen Complaint on youtube The Complainant submitted a The Complaints Bureau content complaint with regards to a video found that the said video published on youtube. has been removed as a violation of YouTube's policy against spam, scams and commercially deceptive content. 361. 21/9/2015 Malati Maharif Complaint on Facebook The Complainant had submitted The Complaints Bureau Content a complaint with regards to advised the someone who had misused her Complainants to report child’s photos on Facebook. directly to Facebook’s administrator and to lodge a police report as it might fall under the Penal Code. 362. 21/9/2015 Shahrunizam Complaint on TM service The Complainant faced issue with The Complaints Bureau Mahmor Telekom Malaysia Berhad (TM) advised to bring the service and technical support in matter to CFM as it deals regards to fixed telephone line. with consumer and telecommunications matter. 363. 21/9/2015 Saipol Rahman Complaint on charged SMS The Complainant had submitted The Complaints Bureau spam a complaint with regards to SMS advised the Complainant spam that had charged him to bring the matter to RM5/SMS per day and claimed his service provider and that the transaction was CFM for further action (if authorized by Celcom from the any). number 36881. 364. 23/9/2015 Mohamad Helmi Complaint on TM service The Complainant alleged that he The Complaints Bureau not unhappy with TM’s service. advised to bring the matter to CFM as it deals with consumer and telecommunications matter. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
366. 24/9/2015 Mohamad Helmi Complaint on Apple Call The Complainant alleged that he The Complaints Bureau Centre Service was unhappy with Apple call advised the Complainant center service. to bring the matter to the KPDNKK for their further action (if any). 367. 24/9/2015 Verasenan Complaint on Astro package Complainant addressing the The Complaints Bureau Astro’s package issue. advised to bring the matter to Astro’s service centre or bring to CFM as it deals with consumer and telecommunications matter. 368. 25/9/2015 Munira Marasan Complaint on charged SMS The Complainant submitted a The Complaints Bureau spam complaint with regards to SMS advised the Complainant spams which alleged to charge to bring the matter to her for unauthorized online CFM for further action (if transaction from the number, any). 2000 369. 26/9/2015 Afdhal Izan Complaint on money scam The Complainant alleged that he The Complaints Bureau was scammed after he had made advised the Complainant a payment and bought a product to bring the matter to from the website the PDRM and KPDNKK www.merge4u.com. for further action (if any). 370. 26/9/2015 Kee Suhun Complaint on TM service The Complainant alleged that he The Complaints Bureau not unhappy with TM’s service. advised to bring the matter to CFM as it deals with consumer and telecommunications matter. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
371. 27/9/2015 Haji Amirul Complaint on charged SMS The Complainant had submitted The Complaints Bureau spam a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals his from a short code number with consumer and 32266. telecommunications matter and to contact the service provider for further assistance. 372. 28/9/2015 MCMC Complaint on violence A complaint forwarded by the The Complaints Bureau footage in News MCMC with regard to news Chairman had broadcast that contained an reprimanded the inappropriate broadcasted over Respondents. TV3 and Astro. As alleged by the MCMC, the said news contained a clear picture of an American TV journalist who had been shot several times which might be disturbing for public viewing.
373. 28/9/2015 MCMC Aduan berkenaan "Susu MCMC through its in-house The Complaints Bureau Barokah" di TV3 monitoring alleged that there was had dismissed the a false content in a program, complaint due to the Fiqh Wanita, which was content does not broadcasted on TV3. breached the Content Code. 374. 5/10/2015 Shamugam Velu Complaint on misleading The Complainant claimed that The Complaints Bureau promotion Digi Telecommunications (Digi) had found that Digi had alleged to mislead its consumers responded to the from its telecommunications Complainant in a packages. considerable manner. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
375. 6/10/2015 Tan Bee Keng Complaint on charged MMS The Complainant had submitted The Complaints Bureau content a complaint with regards to advised to bring the charges from MMS spam received matter to CFM as it deals from 36558. with consumer and telecommunications matter and to contact the service provider for further assistance. 376. 6/10/2015 Cindy Ong Complaint on weak Internet The Complainant had submitted The Complaints Bureau speed a complaint with regards to poor advised the Complainant Unifi internet service to bring the matter to CFM as it deals with consumer and telecommunications matter. 377. 8/10/2015 Charlotte Likong Complaint on Spam SMS The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the unsolicited SMS which was sent matter to CFM as it deals to her from a shortcode number with consumer and 39333 . telecommunications matter. We also advised complainant to refer to mobile service provider to assist in this issue. 378. 8/10/2015 Loke Wei Ern Complaint on defamation on The Complainant had submitted The Complaints Bureau FB a complaint with regards to her advised the Complainant defamation postings about to report directly to the government on FB Facebook’s administrator for further action (if any). 379. 9/10/2015 Tan Aik Aun Complaint on charged SMS The Complainant submitted a The Complaints Bureau content complaint with regards to advised the Complainant charged SMS spam from Green on the steps that he Web S/B (32900) and could initiate as well as Megamobile (36558). refer the matter to CFM for further action (if any). NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
380. 10/10/2015 Martinez Sinclair Complaint on Spam SMS The Complainant had submitted The Complaints Bureau Nonis a complaint with regards to advised to bring the charges from SMS spam received matter to CFM as it deals from 36333. with consumer and telecommunications matter and to contact the service provider for further assistance. 381. 10/10/2015 Azry Azhar Complaint on Unifi Service The Complainant had submitted The Complaints Bureau a complaint with regards to its advised the Complainant poor service to bring the matter to CFM as it deals with consumer and telecommunications matter. 382. 10/10/2015 Khairuanual Abd Complaint on Spam SMS The complainant received series The Complaints Bureau Majid of spam SMS’es promoting advised to bring the property selling. matter to CFM as it deals with consumer and telecommunications matter. 383. 12/10/2015 Aisha Adam Complaint on Celcom The Complainant had submitted The Complainant was service a complaint with regards to advised to lodge a report Celcom’s services. to CFM since it is involves consumer issue on charges. 384. 12/10/2015 Swee Kiah Complaint on poor speed of The Complainant submitted a The Complaints Bureau Symphonet Network complaint with regards to had found that the unsatisfactory Internet service in complaint was also sent her area provided by Symphonet to CFM for further action network. (if any). NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
385. 13/10/2015 Wong Yoon Ling Complaint to request credit The Complainant submitted a The Complaints Bureau refund complaint with regards to request advised the Complainant to credit refund to service to bring the matter to provider. CFM as it deals with consumer and telecommunications matter. 386. 13/10/2015 Gan Mui Teng Complaint on Facebook The Complainant had submitted The Complaints Bureau Content a complaint with regards to advised the Complainant someone had posted her to report directly to daughter picture without his Facebook’s administrator consent. for further action. 387. 14/10/2015 Loo Keat Lee Complaint on The Complainant submitted a The Complaints Bureau telecommunication problem complaint with regards to advised the Complainant unsatisfactory telecommunication to bring the matter to service in his area. CFM as it deals with consumer and telecommunications matter. 388. 14/10/2015 Teoh Yong Quan Complaint on The Complainant submitted a The Complaints Bureau telecommunication problem complaint with regards to advised the Complainant unsatisfactory telecommunication to bring the matter to service in his area. CFM as it deals with consumer and telecommunications matter. 389. 15/10/2015 Lewis Chu Complaint on fake Facebook The Complainant had submitted The Complaints Bureau account a complaint with regards to aware and note that the alleged fake Facebook account Complainant had bring which use photo of his brother’s the matter to the PDRM baby. for further action (if any) as it deals with the issue of defamation and han been advised to directly report to Facebook administrator. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
390. 26/10/2015 Kamar Suri Complaint on Global Wave The Complainant requested to The Complaints Bureau Communication validate authorized website of had found that all the Global Wave Communications GWC’s websites belongs (GWC). to GWC agents and it defers from one to another. 391. 26/10/2015 Khairunnisa Complaint on SMS Spam The Complainant submitted a The Complaints Bureau from Shell complaint with regards to alleged advised the Complainant SMS spam from Shell Malaysia to refer the matter to from the number, Shell Malaysia and PDRM +60128612224. The content for further action (if claimed that the Complainant had any). won RM19,000.00. 392. 26/10/2015 Chleo Complaint on Unifi service The Complainant submitted a The Complaints Bureau and Maxis line connection complaint with regards to on advised the Complainant Unifi service and Maxis line to bring the matter to connection. CFM as it deals with consumer and telecommunications matter. 393. 26/10/2015 Sobri Complaint on Youtube video The Complainant submitted a The Complaints Bureau complaint with regards found that the said video inappropriate videos published on has been removed as a Youtube. violation of YouTube's policy against spam, scams and commercially deceptive content. 394. 27/10/2015 Sobri Complaint on inappropriate The Complainant submitted a The Complaints Bureau video content on Youtube complaint with regards found that the said video inappropriate videos published on has been removed as a Youtube. violation of YouTube's policy against spam, scams and commercially deceptive content. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
395. 1/11/2015 Umar Qayyum Complaint on pornography The Complainant had submitted The Complaints Bureau website a complaint with regards to a has found that the website that contain matter is not within the pornographic content at CMCF’s scope of http://mokz453.tumblr.com/ activities since the website base outside of Malaysia. The Complainant was advised to lodge a report to MCMC for further deliberation and action.
396. 3/11/2015 Francis Sia Complaint on SMS Charged The Complainant submitted a The Complaints Bureau from Shell complaint with regards to alleged advised the Complainant SMS spam from Shell Malaysia to refer the matter to from the number, Shell Malaysia and PDRM +60128612224. The content for further action (if claimed that the Complainant had any). won RM19,000.00. 397. 4/11/2015 Jean-li Lim Complaint on charged SMS The Complainant submitted a The Complaints Bureau content complaint with regards to advised the Complainant charged SMS spam from Green on the steps that he Web S/B (32900) and could initiate as well as Megamobile (36558). refer the matter to CFM for further action (if any). 398. 4/11/2015 Joean Sian Complaint on false The Complainant had submitted The Complaint Bureau advertisement aired on 988 a complaint with regards to advised the Complainant radio station statement from Hong Leong bank to bring the matter to which was alleged to be false. the Bank Negara Malaysia. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
399. 5/11/2015 Mohd Izuan Complaint on SMS charged The Complainant submitted a The Complaints Bureau complaint with regards to advised the Complainant charged SMS spam from 3666. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). 400. 5/11/2015 Yong Ted Yun Complaint on charged SMS The Complainant submitted a The Complaints Bureau content complaint with regards to advised the Complainant charged SMS spam from 3666. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). 401. 5/11/2015 Saravanakumar Complaint on poor service The Complainant submitted a The Complaints Bureau by Maxis complaint with regards poor line advised the Complainant Maxis. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). 402. 6/11/2015 William Complaint on SMS charged The Complainant submitted a The Complaints Bureau complaint with regards to advised the Complainant charged SMS spam from 2336. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). 403. 6/11/2015 Hairizam Complaint on IPTV service The Complainant submitted a The Complaints Bureau complaint with regards to IPTV advised the Complainant service on the steps that he could initiate as well as refer the matter to CFM for further action (if any). NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
404. 6/11/2015 Kelvin Wong Complaint on defamed, The Complainant had submitted The Complaints Bureau slander and breach of a complaint with regards to found that the alleged privacy on FB offend content on Facebook. websites /URL has been removed.
405. 8/11/2015 Heong Keong Complaint on P1 bad service The Complainant submitted a The Complaints Bureau complaint with regards to P1 bad advised the Complainant service. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). 406. 9/11/2015 Nur Edura Aduan berkenaan The Complainant had submitted The Complaints Bureau pemalsuan akaun Facebook a complaint with regards to advised the someone who had misused her Complainants to report photos on Facebook. directly to Facebook’s administrator and to lodge a police report as it might fall under the Penal Code. 407. 10/11/2015 Aini Ahmad Complaint on received call The Complainant submitted a The Complaints Bureau from unknown number complaint with regards to advised the Complainant received call from unknown on the steps that he number could initiate as well as refer the matter to CFM for further action (if any). 408. 11/11/2015 MyCert Aduan berkenaan laman The Complainant had submitted The Complaints Bureau web lucah a complaint with regards to an had forwarded the obscene website addressed at, complaint to the MCMC https://www.p*********o.com. for further action (if any). NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
409. 11/11/2015 Shahrul Anuar Complaint on SMS charged The Complainant submitted a The Complaints Bureau complaint with regards to advised the Complainant charged SMS spam from 2336. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). 410. 11/11/2015 Low Shin Yee Complaint on The Complainant submitted a The Complaints Bureau telecommunication data complaint with regards to advised the Complainant plan telecommunication data plan. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). 411. 11/11/2015 Richad Lim Aduan berkenaan servis The Complainant submitted a The Complaints Bureau telekommunikasi complaint with regards to advised the Complainant telecommunication service at his on the steps that he area. could initiate as well as refer the matter to CFM for further action (if any). 412. 11/11/2015 Kek Kean Teong Complaint on SMS charged The Complainant submitted a The Complaints Bureau complaint with regards to advised the Complainant charged SMS spam from 2336. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). 413. 12/11/2015 Md. Mamun Complaint on YES Network The Complainant submitted a The Complaints Bureau Service complaint with regards to YES advised the Complainant Network Service. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
414. 13/11/2015 Mohamed Nazim Complaint on Facebook The Complainant had submitted The Complaints Bureau Page a complaint with regards in advised the Complainant appropriate FB posts by The to report directly to the Facebook Page - Syakula Crew Facebook’s administrator for further action (if any). 415. 13/11/2015 Muhamad Syakir Complaint on SMS charged The Complainant submitted a The Complaints Bureau complaint with regards to advised the Complainant charged SMS spam from 22366. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). 416. 15/11/2015 Khairul Complaint on SMS charged The Complainant submitted a The Complaints Bureau complaint with regards to advised the Complainant charged SMS spam from 25911. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). 417. 18/11/2015 Goh LH Complaint on SMS Spam The Complainant submitted a The Complaints Bureau complaint with regards to advised the Complainant charged SMS spam from 25911. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). 418. 18/11/2015 Goh LH Complaint on SMS Spam The Complainant submitted a The Complaints Bureau complaint with regards to advised the Complainant charged SMS spam from 22366. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
419. 21/11/2015 Saw Hu Fung Complaint on SMS charged The Complainant submitted a The Complaints Bureau complaint with regards to advised the Complainant charged SMS spam from 36333. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). 420. 23/11/2015 Mohd Husairi Complaint on The Complainant submitted a link The Complaints Bureau http://prettydoll888.com that leads to prostitution website forwarded the complaint which most contact numbers to MCMC for further belong to the locals. action.
421. 24/11/2015 Puah Hoay Way Aduan berkenaan The Complainant had submitted The Complaints Bureau www.shoehouze.com a complaint with regards to advised the Complainant online purchase at to lodge a report to www.shoehouze.com KPDNKK for their further action (if any). 422. 24/11/2015 Mohd Khairon Complaint on Spam SMS The complainant received series The Complaints Bureau Hisham of spam SMS’es promoting advised to bring the property selling. matter to CFM as it deals with consumer and telecommunications matter 423. 24/11/2015 Chin Yi Tee Complaint on streamyx The Complainant submitted a The Complaints Bureau complaint with regards to advised the Complainant streamyx. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
424. 24/11/2015 Radzi Complaint on SMS charged The Complainant submitted a The Complaints Bureau complaint with regards to advised the Complainant charged SMS spam from 36333. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). 425. 27/11/2015 Saraswathi Complaint on Yes modem The Complainant submitted a The Complaints Bureau service complaint with regards to Yes advised the Complainant modem service. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). 426. 29/11/2015 Ho Wei Kiat Aduan berkenaan win888 The Complainant had submitted The CMCF Executive a complaint with regards to the Office had informed that gambling website did not pay his the website is not winning bet. hosted in Malaysia. The Complainant was advised to lodge a report to the PDRM for their action (if any). 427. 30/11/2015 MyCert Complaint on holiday scam The Complainant reported to The Complaints Bureau website receive a possible scam about advised to bring the holiday promotion. matter to the PDRM as it is beyond CMCF’s jurisdiction. 428. 30/11/2015 Tang Yoke Hah Complaint on SMS charged The Complainant submitted a The Complaints Bureau complaint with regards to advised the Complainant charged SMS spam from 36333. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
430. 4/12/2015 Fariz Complaint on Facebook The Complainant had submitted The Complaints Bureau Content a complaint with regards to a had found that the Facebook account which was alleged user/page has alleged to promote LGBT. been removed and advised to bring such matter to the PDRM in the future for further action (if any). 431. 4/12/2015 Mohamad Hisam Complaint on SMS spam The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him from a shortcode number with consumer and 32776. telecommunications matter and to contact the service provider for further assistance.
432. 7/12/2015 MCMC Aduan Iklan Kereta Vios The Complainant had submitted The Complaints Bureau a complaint with regards to Chairman had dismissed Toyota Vios’s advertisement the complaint because it which was alleged to promote does not breach the illegal road racing to children. Content Code. 433. 8/12/2015 Je Mein Chin Complaint on Facebook The Complainant submitted a The Complaints Bureau threat complaint with regards to advised to lodge a police dissemination of inappropriate and report directly to the video on FB. FB administrator .
434. 9/12/2015 Sunarti Complaint on WhatsApp She enquired on the validity of a The Complaints Bureau spam WhatsApp spam providing a URL advised the Complainant to give assistance on school to refer to the PDRM to learning kits. validate the URL. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
435. 10/12/2015 David Yam Complaint on Fraud Website The Complainant lodged a The Complaints Bureau complaint with regards to a advised him to lodge a website that believed to be a report directly to PDRM scam website. and also KPDNKK.
436. 10/12/2015 Jacklyn Complaint on suspicious The Complainant had submitted The Complaints Bureau website a complaint with regards to a advised the Complainant suspicious website to lodge a report to Polis Diraja Malaysia (PDRM) for their further action (if any). 437. 11/12/2015 Lye Yan Nian Complaint on scammed by The Complainant had submitted The Complaints Bureau Touch n Go Facebook page a complaint with regards to advised the Complainant scammed activity on Facebook. to report directly to Facebook’s administrator for further action. 438. 13/12/2015 Saiful Complaint on charged SMS The Complainant submitted a The Complaints Bureau complaint with regards to advised the Complainant charged SMS spam from 36333. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). 439. 14/12/2015 Ayfiq Complaint on Magic sim The Complainant submitted a The Complaints Bureau XPAX complaint with regards to Magic advised the Complainant sim XPAX. on the steps that he could initiate as well as refer the matter to CFM for further action (if any). NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
440. 14/12/2015 Khairon Hisham Complaint on spam e-mail The Complainant submitted a The Complaints Bureau complaint with regards to alleged advised the Complainant e-mail spam from Standard to bring the matter to Chartered Bank Malaysia coming the PDRM as it may from contravene with the http://journeysocialapps.es/cache Penal Code of the /. Malaysian Laws. 441. 15/12/2015 Sahnor Complaint on suspicious The Complainant submitted a The Complaint Bureau website complaint with regards to fake advised the Complainant online website for Bantuan to bring the matter to Persekolahan. the MCMC or PDRM for further action. 442. 21/12/2015 Zarina Complaint on Instagram The Complainant had submitted The Complaints Bureau a complaint with regards to fake advised the Complainant profile photo of her on to report directly to Instagram. Instagram’s administrator for further action. 443. 21/12/2015 Dato Teo Chee Complaint on defamed in The Complainant had submitted The Complaints Bureau Hong Facebook a complaint with regards to a advised the Complainant Facebook’s user which was to report directly to alleged to create false statement Facebook’s administrator about his company. for further action. 444. 22/12/2015 Soffi Complaint on Astro service The Complainant submitted a The Complaints Bureau complaint with regards to Astro advised the Complainant service on the steps that he could initiate as well as refer the matter to CFM for further action (if any). 445. 24/12/2015 Abdul Hakim Complaint on Spam SMS The complainant received series The Complaints Bureau of spam SMS’es promoting advised to bring the property selling. matter to CFM as it deals with consumer and telecommunications matter NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
446. 26/12/2015 Aiman Complaint on illegal movie The Complainant had submitted The Complaints Bureau in blogspot a complaint with regards to advised the Complainant alleged illegal film uploads from to bring the matter to the URL addressed at, KPDNKK as it deals with http://m*******z.blogspot.my/. the issue of copyrights. 447. 26/12/2015 Aiman Complaint on providing free The Complainant had submitted The Complaints Bureau movie through website a complaint with regards to has found that the alleged illegal film uploads from matter is not within the the URL addressed at, CMCF’s scope of http://vplaytv.me/. activities since the website is hosted outside of Malaysia. The Complainant was advised to lodge a report to MCMC for further deliberation and action.
448. 28/12/2015 Saw Wei Siang Complaint on Facebook The Complainant is from Thomas The Complaints Bureau Content Philip Advocates & Solicitors advised the Complainant representing his client with to bring the matter to regards to alleged defamation the PDRM as the issue page from the URL addressed at, might contravene with https://m.Facebook.com/S***- the Defamation Act A********-J********- 1957. *5393*******5465/. 449. 28/12/2015 PM Dr. Ali Complaint on indecent The Complainant submitted a The Complaints Bureau Salman content on Astro Prima complaint with regards to alleged Chairman had dismissed indecent content displayed in the complaint due to no ‘Memori Cinta Suraya’ which was breach of the Content broadcasted via Astro Prima Code. (105) channel. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS
450. 28/12/2015 Cho Wei Seong Complaint on charged SMS The Complainant submitted a The Complaints Bureau complaint with regards to advised to bring the charged SMS. matter to CFM as it deals with consumer and telecommunications matter 451. 29/12/2015 Shuhairi Sidek Complaint on charged SMS The Complainant submitted a The Complaints Bureau complaint with regards to advised to bring the charged SMS. matter to CFM as it deals with consumer and telecommunications matter 452. 31/12/2015 Chin Yoon Fui Complaint on online selling The Complainant submitted a The Complaints Bureau product complaint with regards to an advised to bring the online seller. matter to KPDNKK as it deals with transaction between buyer and seller. 453. 31/12/2015 Tay Yee Shan Complaint on charged MMS The Complainant submitted a The Complaints Bureau complaint with regards to advised to bring the charged MMS. matter to CFM as it deals with consumer and telecommunications matter