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Complaints Bureau/Content Advisory Centre

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Complaints Bureau/Content Advisory Centre COMPLAINTS BUREAU/CONTENT ADVISORY CENTRE STATUS OF COMPLAINTS AND ENQUIRIES AS AT 11 MAY 2016 - Advisory - In-house monitoring NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS 1. 2 Jan 2015 Mohamad Complaint on SMS spam The Complainant had submitted The Complaints Bureau Hisyam a complaint with regards to advised to bring the Mohamad charged SMS which was sent to matter to CFM as it deals Saman him from a shortcode number with consumer and 32776. telecommunications matter and to contact the service provider for further assistance 2. 3 Jan 2015 Roslina Complaint on images The Complainant had submitted The Complaints Bureau Maulidur Rasul 2015 at a complaint with regards to an did not have the specific Google Image alleged image of males genital at link to the said image ‘Maulidur Rasul 2015’ Google and requested to image search. resubmit the complaint with specific details. 3. 3 Jan 2015 Mariana Tahir Complaint on SMS Spam The Complainant had submitted The Complaints Bureau a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him from a shortcode number with consumer and 33293. telecommunications matter and to contact the service provider for further assistance NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS 4. 3 Jan 2015 Muhd Hakim Bin Complaint on been cheated The Complainant had submitted The Complaints Bureau Amat on Facebook a complaint with regards to a advised to bring the scammed on Facebook. matter to the PDRM as it is beyond CMCF’s jurisdiction. 5. 3 Jan 2015 Lanvin Lye Complaints on fake The Complainant had submitted The Complaints Bureau Facebook account a complaint with regards to fake advised the Complainant Facebook account which used to report directly to her photos. Facebook’s administrator for further action. 6. 4 Jan 2015 Raiden Chaoss Complaint on Pornographic The Complainant submitted a link The Complaints Bureau website that leads to pornographic forwarded the complaint website which most videos to MCMC for further belongs to the locals. action. 7. 4 Jan 2015 Sujit Kumar Complaint on Facebook The Complainant had submitted The Complaints Bureau account been hacked a complaint with regards to a advised to bring the hacker on Facebook and asked matter to the PDRM as it us to catch the hacker. is beyond CMCF’s jurisdiction. 8. 4 Jan 2015 Mohd Faizal Complaint on Facebook The Complainant had submitted The Complaints Bureau Ajmul Khan account a complaint with regards to advised the Complainant hatred post on Facebook. to report directly to Facebook’s administrator for further action. 9. 5 Jan 2015 Shamsul Complaint on flood relief The Complainant reported to The Complaints Bureau donations email from LV receive a possible scam email advised to bring the management from [email protected] matter to the PDRM as it with regards to a lottery contest. is beyond CMCF’s jurisdiction. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS 10. 5 Jan 2015 Asyraf Rosman Complaint on online scam The Complainant had submitted The Complaints Bureau a complaint with regards to advised the Complainant online purchase of cinema to lodge a report to tickets. KPDNKK for their further action (if any). 11. 5 Jan 2015 Lexi Tan Complaint on Telekom The Complainant faced issue with The Complaints Bureau service & Technical Support Telekom Malaysia Berhad (TM) advised to bring the service and technical support in matter to CFM as it deals regards to network issue (Fixed with consumer and telephone and fax line) telecommunications matter. 12. 6 Jan 2015 Tan Kian Hua Complaint on Facebook The Complainant alleged that The Complaints Bureau account someone had defame him via advised the Complainant Facebook and also disturbing him to report directly to via mobile. Facebook’s administrator and block the number. 13. 7 Jan 2015 Siti Nur Farahain Complaint on Twitter The Complainant submitted a The Complaints Bureau Zainol content complaint with regards to an advised the Complainant alleged Twitter account user by to report the matter to the name ‘Admalindaa who might Twitter and PDRM for have the intention to defame her further action (if any). by posting her shared status. 14. 7 Jan 2015 Melvin Nicholas Aduan mengenai Complainant addressing the The Complaints Bureau perkhidmatan Astro unresolved Astro services issue advised to bring the and had approached Astro matter to CFM as it deals customer service for assistance. with consumer and telecommunications matter. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS 15. 7 Jan 2015 Hazwani Mohd Complaint on SMS The Complainant had submitted The Complaints Bureau Nazir subscription a complaint with regards to advised to bring the charged SMS which was sent to matter to CFM as it deals him from a shortcode number with consumer and 23299 . telecommunications matter. We also advised complainant to refer to mobile service provider to assist in this issue. 16. 7 Jan 2015 Kaiko Complaint on TM Wifi The Complainant faced issue with The Complaints Bureau Telekom Malaysia Berhad (TM) advised to bring the service with regards to wi-fi matter to CFM as it deals speed issue and had forwarded with consumer and the issue to TM but no action is telecommunications taken. matter. 17. 9 Jan 2015 Syed Muhd Amir Aduan mengenai The Complainant had submitted The Complaints Bureau penggunaan ayat lucah di a complaint with regards to a advised the Complainant Twitter Twitter user posting menacing to lodge a report to content. Twitter’s administrator. 18. 9 Jan 2015 Azhan Complaint on pornography The Complainant had submitted The Complaints Bureau website a complaint with regards to a has found that the website that contain matter is not within the pornographic content at CMCF’s scope of www.shegods.com activities since the website base outside of Malaysia. The Complainant was advised to lodge a report to MCMC for further deliberation and action. NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS 19. 9 Jan 2015 Juliati Hanis Complaint on Twitter The Complainant reported on a The Complaints Bureau Azwa Account Impersonation Twitter account that posts nude had done the necessary images of an individual and action by reporting it request for removal. and advised the Complainant to bring the matter to the PDRM and Twitter’s administration for further action. 20. 10 Jan 2015 Muhammad Aduan mengenai diugut di The Complainant had submitted The Complaints Bureau Huzaifah Facebook a complaint with regards to a advised the Complainant someone had blackmailed her on to lodge a report to Polis Facebook. Diraja Malaysia (PDRM) for their further action (if any). 21. 10 Jan 2015 DKAnuar Complaint on SMS Scam The Complainant alleged that he The Complaints Bureau received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell Malaysia CMCF’s scope of Berhad. activities. The Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action. 22. 10 Jan 2015 Nurul Nazirah Complaint on pornography The Complainant reported that The Complaints Bureau Mohd Joned page in Facebook there is a Facebook page that advised the Complainant contains pornographic element. to report directly to the Facebook’s administrator for further action (if any). NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS 23. 10 Jan 2015 Nurul Nazirah Complaint on pornography The Complainant reported that The Complaints Bureau Mohd Joned page in Facebook there is a Facebook advised the Complainant (Facebook.com) page that to report directly to the contains pornographic element Facebook’s administrator and requested for action. for further action (if any). 24. 12 Jan 2015 MMCP/Infobip/M Enquiry on the use of USSD Infobip (a member of the The Advisory Order had CMC platform in relating to Malaysian Mobile Content been forwarded to Tobacco and Cigarette Association [MMCP]) had Infobip. Products for Marketing enquired a matter with regards Campaign to a proposed project for its client, Japanese Tobacco International (JTI) for a marketing campaign via the Unstructured Supplementary Service Data (USSD) menu. 25. 12 Jan 2015 Ishak Salleh Aduan berkenaan SMS The Complainant had submitted The Complaints Bureau Spam a complaint with regards to advised to bring the unsolicited SMS which was sent matter to CFM as it deals to him from a shortcode number with consumer and 66999 . telecommunications matter. We also advised complainant to refer to mobile service provider to assist in this issue. 26. 12 Jan 2015 Ashraf Complaint on sexual The Complainant had submitted The Complaints Bureau harassment and threatening a complaint with regards to a advised the Complainant in Youtube someone had blackmailed him to to lodge a report to Polis publish his video on YouTube. Diraja Malaysia (PDRM) for their further action (if any). NO DATE RECEIVED FROM Case/Enquiry ISSUES REMARKS 27. 12 Jan 2015 Ong See Liang Complaint on SMS Spam The Complainant alleged that he The Complaints Bureau received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell Malaysia CMCF’s scope of Berhad and had forward the activities. The issue to service provider but no Complainant was further action is taken. advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any). 28. 13 Jan 2015 Irwan Ishak Complaint on SMS Spam The Complainant alleged that he The Complaints Bureau received an SMS scam which has found that the informed that he had won a matter is not within the grand prize from Shell Malaysia CMCF’s scope of Berhad. activities. The Complainant was advised to lodge a report to the Polis Diraja Malaysia (PDRM) for further deliberation and action (if any) and to refer to mobile service provider to assist in this issue 29.
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