2012/13 Ottery St Mary Local Community Plan 2012/13 Ottery St Mary Local Community Plan 2

Contents

“By 2014, Devon and Somerset Fire and Rescue Overview ...... 3 Service (DSFRS) will be saving lives and limiting Incidents attended ...... 5 the number of injuries from preventable fires and Station performance ...... 5 accidents because people and communities in Deliberate Fire Reduction ...... 6 Devon and Somerset will be making better Station Response Activity: ...... 6 informed decisions about their safety and spending Community Safety Team ...... 7 their time in safer buildings. Risk in the community ...... 7 Case Study ...... 7 When local, regional or national incidents do occur, Have your Say ...... 7 our emergency response teams will be even more agile to deploy the skills and resources needed to How this information can be used ...... 8 deal effectively and safely with the range of Who has Accidental Dwelling Fires? ...... 9 challenges they face. Relative Likelihood Index (RLI) ...... 9 A professional approach to planning your safety ...... 10 Our trained and qualified staff, our key partnerships Our 2014 strategy ...... 10 and the sustainable processes they operate, will be Core Values ...... 10 responsive to a constantly changing environment Planning for future improvement ...... 11 and will be recognised as examples of good How we will respond in an emergency ...... 15 practice, as well as contributing to wider society Training ...... 17 and the DSFRS reputation for organisational Advice for business ...... 18 excellence.” Glossary ...... 19 About the Highest risk Mosaic groups ...... 19 How we calculated the Response Activity Class ...... 20

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 3

Overview

The Station area includes a mixture of Transport Infrastructure – A degree of trunk and demographics with at one end, the lower scale main roads running through the area, bringing with it socio-economic groups and, smart private dwellings the normal hazards of road traffic accidents and an at the other. It spans social housing and private increased risk during the holiday period. housing. Group Area Prevention and Protection profiles have The station area is home to a range of risks, been created by the Community Risk Intelligence including major ‘A’ roads into and out of the town, Team to illustrate the risks in each of the 12 Group the A30, the M5 motorway, the rail tunnel between Areas. These profiles draw on a wide range of data Honiton and Axminster, Perkins Food Supplies, sources including Fire incident data, demographic Otter Mill Switchgear, and Kings School. There is a information, as well as data from our partners, to planning application for a new town called provide a framework for an intelligence led Cranbrook consisting of 5,000 homes. The local approach to community safety activity across Devon Authority areas served are Devon County Council & Somerset. These will be the basis for targeting Ottery St Mary Fire Station is located on Canaan and East Devon District Council. Outside of the our approach to community safety work. They will Way in Ottery St Mary, and covers the town of town, the fireground also covers an extensive area be available to view, as they become available at: Ottery St Mary and part of Devon/Somerset County of open fields and woodland areas, which http://www.dsfire.gov.uk/AboutUs/WhatWeDo/OurC Council. It covers an area of approximately 91 themselves can cause significant risks. orporatePlan/LocalCommunityPlanning.cfm?siteCat square kilometres and has a population of 13,316 The area has a mixture of light industry and egoryId=2&T1ID=10&T2ID=123&T3ID=183 people. The station covers several council wards commerce, and major employers include Otter including; Ottery, West Hill, Tipton St John, Feniton, Nurseries and industrial estate businesses, it also Tallaton, and Whimple. includes a large rural area. Specific risks are

The Watch Commander has overall responsibility encountered with the span of demographics; they for the station. The fire station houses one fire have been identified as: fighting appliance. The retained section consists of thirteen personnel - one Watch Commander, two  Extensive Industrial estates Crew Managers and ten fire fighters. The staff are  Large expanses of rural areas, which during also the main asset in undertaking a range of the ‘Hot Weather Period’ brings a heavy burden on the resources of the Brigade Community Safety (CS) activities that are primarily  383 buildings which fire safety legislation aimed at preventing fires and deaths and injuries in applies to including; Hospitals, Schools, fires. Hotels and Shops

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 4

The map shows all activity in the area, group support team, station staff and staff from adjoining stations, in the 12 months to April 2011

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 5

Station performance Incidents attended (within station area)

Annual % Five year 2006/07 2007/08 2008/09 2009/10 2010/11 Appliances: Change Average

 1 x Fire Appliance Primary Fires 28 9 18 16 20 25% 18 Secondary Fires 9 7 9 7 12 71% 9 Establishment: Chimney Fires 12 4 13 8 9 13% 9  0 X Wholetime All False Alarms 35 20 20 20 19 ‐5% 23  12 X Retained Automatic Fire Alarms 16 7 9 9 8 ‐11% 10 False alarms Good Intent 19 13 11 11 9 ‐18% 13 Malicious False Alarms attended 0 0 0 0 2 0% 0 Special Service Calls 20 27 60 41 25 ‐39% 35 All Incidents (includes non attendance) 104 67 120 92 85 ‐8% 94 Total minus False Alarms & Co-Res 69 47 100 72 66 ‐8% 71

Station Demand 2006-2011 (Hour of day) Station Demand 2006-2011 (Month of the year) *Incidents in station area, not including false alarms or co-responding *Incidents in station area, not including false alarms or co-responding

5 12 10 4 8 3 Number of Number of 6 Incidents Incidents 2 5 yr Average 4 5 yr Average 1 2 0 0 Jul Apr Oct Jun Jan Feb Mar Aug Sep Nov Dec

0 2 4 6 8 10 12 14 16 18 20 22 May Hour of the day Month of the year

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 6

Deliberate Fire Reduction Station Response Activity: Deliberate fires currently account for approximately 40% of all the fires we % of Calls 4 year average % of Calls 4 year average not on attend throughout Devon and Somerset, although in Ottery St Mary Station incidents on on Station Total Turnouts Station area this is closer to 25% of all fires. Station Ground Ground Ground Not only does this impact upon many areas of our organisation but it can 41 Ottery St Mary 90 91 102% -2% leave visible scars in your communities for long periods of time.

These fires are, without doubt, unnecessary and preventable and we are 41 Ottery St Mary committed to sustaining long term reductions, not just with all fires we attend Response activity (2005-2010) but especially those which are started deliberately. Our findings from 5 years of incident data sho that Camels Head attend an average of reviewing this area of our service delivery have resulted in a new approach to 595 incidents in theStation station number area per year (not including false alarms41 identifying problems, dealing with the issues, evidencing the work we do and or co-responding).Fire Fatalities (2006-2011) 0 reviewing the impact our actions have. Camels Head Fireis a Casualties Medium response(2006-2011) activity station 3 Co responder and incidents of other medical assistance 0 We would very much like you to share with us any concerns you have in Fatalities (2009-2011) communities relating to deliberate fires; no matter how big or small they are. It is important for us to know about fires we may have not attended, enabling Co responder and incidents of other medical assistance 7 us to provide a measured and appropriate response. Casualties (2009-2011)

We can be contacted at: [email protected] so please let us know Other Special Service Calls Fatalities (2009-2011) 0 your thoughts and give us the chance to make a difference. Other Special Service Calls Casualties (2009-2011) 6 Alternatively, for advice go to: www.dsfire.gov.uk and click on ‘Your Safety’ then ‘Deliberate Fires’. You can also anonymously phone Crimestoppers on 0800 555 111. 5 year average number of incidents( not including False Response Activity alarms or Co-responding classed as

71 Medium

In the 6 month period July 2011 to December 2011 the station reported an appliance off the run through the Gartan 847 hours system.

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 7

Case Study Have your Say In addition to its normal duties Ottery St. Mary Fire station also works in conjunction with the Town Council and environment agency to provide Devon & Somerset Fire & Rescue Service (DSFRS always aims to operate at sandbags to local resident for flood prevention purposes. The sand and the the highest levels and to provide the public with a service of which they can be bags are stored at the station and residents contact the Town Council on proud. Positive comments and feedback are very much appreciated. If you 01404 815252 who will then arrange for the resident to be met at the fire would like to make a compliment to DSFRS you can use the details below for the station by a member of the fire service in order to receive the sandbags they Complaints Officer. When received compliments are passed onto the Chief Fire need. Officer and the Group Commander or line manager of the department or person that is the subject of the compliment.

DSFRS takes any form of complaint seriously and aims to deal with them responsively, efficiently and effectively, in a manner that is appropriate for the individual complainant. If service users are not satisfied with the service they have received from DSFRS, they should feel empowered to make a complaint and receive a professional response.

Community Safety Team In either case please contact us by any of the following methods: We have three Fire Safety Helplines across the Devon & Somerset area:- In Writing to Complaints Officer Devon & Somerset Fire & Rescue Service The Knowle All Devon - 01392 87 2288 Clyst St George West Somerset - 01823 365365 Exeter East Somerset - 01935 382000 EX3 0NW You may also email: [email protected]

Home Safety Visit Telephone 01392 87 2354 To see if you are eligible for a free home safety visit: Or email: [email protected] Freephone 0800 73 11 822 or Text your request to: 078 00 00 2476.

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 8

Risk in the community

Group Area Prevention and Protection profiles have been created by the Community How this information can be used Risk Intelligence Team to illustrate the risks in each of the 12 Group Areas. These This risk profile is designed to help intelligence led planning and delivery of profiles draw on a wide range of data sources, as shown below, including Fire community safety activity. The document contains an assessment of the incident data, demographic information, as well as data from our partners, to provide domestic risks within a Group area and highlights those groups within the a framework for an intelligence led approach to community safety activity across community most at risk. Devon & Somerset. These will be the basis for targeting our approach to community safety work. They will be available to view, as they become available at: The figure below shows the risk profile supporting all phases of the Planning and Delivery of Community Safety Activity. http://www.dsfire.gov.uk/AboutUs/WhatWeDo/OurCorporatePlan/LocalCommunityPla nning.cfm?siteCategoryId=2&T1ID=10&T2ID=123&T3ID=183

PLANNING

Community Partner Safety Organisation Activity Data Data Sources SCHEDULE REASSES AND DESIGN RISK DELIVERY Experian Local Mosaic Knowledge RISK PROFILE

Home Census and Incident Data other public Safety domain data REVIEW & DELIVERY Profile EVALUATION

Although we use this information to ascertain the groups in our communities that are more likely to have fires, we still encourage all members of our communities to ensure that they are as safe as practicable. For more information please go to: www.dsfire.gov.uk or www.direct.gov.co.uk/firekills.

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 9

How is the information used to ascertain the high risk groups? Who has Accidental Dwelling Fires? Nearly 4500 accidental dwelling fires from the three year period 01/04/2007 to High risk groups and areas are identified by compilation of the data sources 31/03/2011 have been analysed to identify the highest risk social groups in described above, these are analysed and factors identified which indicate a level of Devon. This enables targeting of these groups with appropriate home safety above average risk for Accidental Dwelling Fires. These are then compared against activity, which may take the form of a Home Safety Visit, self assessment or the local populations across Devon & Somerset to give an overall picture of the Home information and advice. Safety risk for each of DSFRS’s 12 Group Areas. A high risk group is one with that is identified as having a higher likelihood of having a dwelling fire, rather than likely to Type East Type Description experience a higher number of dwelling fires. Code Central Students and other transient singles in multi‐let For example within a certain area, the population and expected number of dwelling G32 5152 fires may be distributed as follows: houses Transient singles, poorly supported by family and G33 2936 Group No of Households in Relative Expected Number of neighbours area Likelihood Fires Students involved in college and university Index G34 1487 Z 50 200 5 communities Y 200 100 10 M57 Old people in flats subsisting on welfare payments 556 X 500 50 12.5 M58 Less mobile older people requiring a degree of care 2231 People living in social accommodation designed for M59 1181 older people In this case though both Groups X and Y would have higher numbers of dwelling Tenants in social housing flats on estates at risk of fires, due to their larger number of households, however they would not be N60 1359 considered as high risk as those households in Group Z. The benefit in terms of the serious social problems number of incidents prevented by engagement with households in group Z is clearly Childless tenants in social housing flats with modest N61 838 much larger (in theory one household in 10 would experience a dwelling fire) than in social needs the other two groups (X would see one in 40, Y one in 20). Multicultural tenants renting flats in areas of social N63 41 Relative Likelihood Index (RLI) housing The likelihood index is a score given to each group which gives the relative likelihood Diverse homesharers renting small flats in densely N64 21 of a household in a particular group experiencing a dwelling fire. A group with a risk of populated areas fire that is exactly average would have a likelihood index score of 100. A score of N66 Childless, low income tenants in high rise flats 275 above 100 is indicative of an above average risk and a score of below 100 below Vulnerable young parents needing substantial state average risk. Put simply a higher likelihood index for a group means the risk to that O69 566 group is higher. support Total Premesis 16643

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 10

A professional approach to planning your safety Core Values Our 2014 strategy is our most important document as it sets the direction In delivering our strategy we expect our staff to demonstrate the against which we plan and deliver our services. following behaviour in line with our corporate Equality and Diversity strategy; ‘Making the Connections'. The draft strategy also describes the sort of culture we wish to develop that will help us achieve our strategic aims. The full version can be found at: http://www.dsfire.gov.uk/AboutUs/WhatWeDo/OurCorporatePla n.cfm?siteCategoryId=2&T1ID=10&T2ID=123

The strategy establishes three strategic principles:

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 11

Planning for future improvement As we now adopt a targeted approach to fire safety we cannot always predict where we will carry out our community safety activities; because we utilise staff from all over the group area to provide these activities the amount of activity reflected below is for the whole group area, and, where we can break it down locally, for your local station.

Amount of activity we Where in the group we plan to Activity Description Strategic Principle looking to address plan to carry out undertake the work We will provide these activities based on our community risk Strategic Principle 1: Work with Standard HFSV will be carried out where a partner profiles, operational intelligence people, communities, businesses and agency has referred a member of our community HFSV's 800 and were partners and members partners to make Devon and whom is in one of the identified "at risk" groups. The of our communities request and it Somerset a safer place to live, work group risk profile can be found at www.dsfire.gov.uk is in line with our local identified and visit need.

We will provide these activities based on our community risk Strategic Principle 1: Work with A Multi Agency day of action involving Fire Service profiles, operational intelligence people, communities, businesses and Community Action personnel this event can be a fun day or enforcement 8 and were partners and members partners to make Devon and Day day involving watches or individuals. This event can of our communities request and it Somerset a safer place to live, work also include station open days. is in line with our local identified and visit need. We will provide these activities Any time spent presenting information on behalf or based on our community risk Strategic Principle 1: Work with Presentation to attending on behalf of the service, this could include profiles, operational intelligence people, communities, businesses and Groups/Community PACT Meetings, Safer Communities, Residents 28 and were partners and members partners to make Devon and Engagement committees or any community forums. Includes C.S of our communities request and it Somerset a safer place to live, work partnership meetings. is in line with our local identified and visit need. We will provide these activities based on our community risk Strategic Principle 1: Work with Any event designed to reduce the number of casualties profiles, operational intelligence people, communities, businesses and RTC Reduction & in Road Traffic Collisions and anti social driving this 13 and were partners and members partners to make Devon and Road Safety Advice can include all road safety initiatives such as speed of our communities request and it Somerset a safer place to live, work watch and drive safe. is in line with our local identified and visit need.

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 12

Amount of activity we Where in the group we plan to Activity Description Strategic Principle looking to address plan to carry out undertake the work We will provide these activities based on our community risk Strategic Principle 1: Work with Delivery by Fire Service Personnel of KS I Package in profiles, operational intelligence people, communities, businesses and a school environment delivered by up to 2 personnel Key Stage I 60 and were partners and members partners to make Devon and ideally to an audience of approximately 40 children of our communities request and it Somerset a safer place to live, work {Note One CS Activity sheet per talk}. is in line with our local identified and visit need.

We will provide these activities based on our community risk Strategic Principle 1: Work with Delivery by Fire Service Personnel of KS II Package in profiles, operational intelligence people, communities, businesses and a school environment delivered by up to 2 personnel Key Stage II 60 and were partners and members partners to make Devon and ideally to an audience of approximately 40 children of our communities request and it Somerset a safer place to live, work {Note One CS Activity sheet per talk}. is in line with our local identified and visit need.

We will provide these activities Delivery by Fire Service Personnel of KS III Package in based on our community risk Strategic Principle 1: Work with a school environment delivered by up to 2 personnel profiles, operational intelligence people, communities, businesses and Key Stage III can be delivered to an audience of up to a year group 12 and were partners and members partners to make Devon and size depending upon school requirements{Note One of our communities request and it Somerset a safer place to live, work CS Activity sheet per talk}. is in line with our local identified and visit need.

A formal multi agency event aimed at sixth form students and in some cases young people aged We will provide these activities between 15 and 21. The event is lead by council and based on our community risk Strategic Principle 1: Work with police but involves fire service personnel in the running profiles, operational intelligence people, communities, businesses and Learn to Live / and presentation of the event. Involves pre event 10 and were partners and members partners to make Devon and Contract for Life meetings and planning involving group management. of our communities request and it Somerset a safer place to live, work Events are usually day long events with two sessions is in line with our local identified and visit per day and can be up to a week long {Note one CS need. Activity sheet to be entered per day of event}.

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 13

Amount of activity we Where in the group we plan to Activity Description Strategic Principle looking to address plan to carry out undertake the work

We will provide these activities This activity includes 999/Fire/Community Cadets or based on our community risk Strategic Principle 1: Work with any joint emergency services cadet group. Regular profiles, operational intelligence people, communities, businesses and attendance by a group of young people who attend the Cadet Schemes 12 and were partners and members partners to make Devon and fire station or service premises. Please refer to Cadet of our communities request and it Somerset a safer place to live, work Service Policy {Note one CS Activity form to be is in line with our local identified and visit submitted per event / session}. need.

We will provide these activities Any event that involves fire service personnel based on our community risk Strategic Principle 1: Work with delivering a fire prevention message in reaction to a profiles, operational intelligence people, communities, businesses and Support local local need. This could be in partnership with any local 15 and were partners and members partners to make Devon and campaign agency or organisation. An example being a of our communities request and it Somerset a safer place to live, work prevention event as the result of a local risk or reacting is in line with our local identified and visit to local incidents. need.

We will provide these activities based on our community risk Strategic Principle 1: Work with Any event including presentation of Community Fire profiles, operational intelligence people, communities, businesses and Community Safety Safety information tailored towards a specific message 8 and were partners and members partners to make Devon and Campaign or group (i.e., BBQ safety/Boat of our communities request and it Somerset a safer place to live, work safety/Caravan/Camping/Extreme weather/ etc.) is in line with our local identified and visit need. We will provide these activities A Fire safety audit is comprehensive review of non based on our community risk Strategic Principle 1: Work with domestic premises management controls, procedures profiles, operational intelligence people, communities, businesses and Fire Safety Audit and risks within the building. If breaches of legislation 100 and were partners and members partners to make Devon and are present this can lead to formal action including of our communities request and it Somerset a safer place to live, work prohibition notices and prosecutions. is in line with our local identified and visit need.

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 14

Amount of activity we Where in the group we plan to Activity Description Strategic Principle looking to address plan to carry out undertake the work Fire safety checks are checks carried out on non domestic premises as a first look by the fire service at We will provide these activities fire safety prevention and protection measures in the based on our community risk Strategic Principle 1: Work with property. This will increase fire fighter safety allowing profiles, operational intelligence people, communities, businesses and us to establish any specific risks within the premises. It Fire Safety Check 492 and were partners and members partners to make Devon and can also lead on to a more in depth fire safety audit of of our communities request and it Somerset a safer place to live, work the premises if breaches of fire safety legislation is in line with our local identified and visit appear to be present. The ability to carry these out will need. be subject to suitable officers being identified and trained.

We will provide these activities based on our community risk Strategic Principle 1: Work with Any event including presentation of Community Fire Community Safety profiles, operational intelligence people, communities, businesses and Safety information tailored towards a specific message Campaign-Landlords 13 and were partners and members partners to make Devon and or group (i.e., BBQ safety/Boat forum of our communities request and it Somerset a safer place to live, work safety/Caravan/Camping/Extreme weather/ etc.) is in line with our local identified and visit need.

We will provide these activities Any event that involves fire service personnel based on our community risk Strategic Principle 1: Work with delivering a fire prevention message in reaction to a profiles, operational intelligence people, communities, businesses and Safety visits with local need. This could be in partnership with any local 120 and were partners and members partners to make Devon and Childrens Centres agency or organisation. An example being a of our communities request and it Somerset a safer place to live, work prevention event as the result of a local risk or reacting is in line with our local identified and visit to local incidents. need.

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 15

How we will respond in an emergency To respond to local and national emergencies we will aim to maintain the following Emergency Response Standards

We have introduced and set our own local emergency response standards following the removal of nationally prescribed response standards. This work has taken several years to complete due to our commitment to an evidenced based approach to risk analysis. These local standards were extensively researched and developed to find a method for categorising risk in communities and defining the response to the Proactive (education, protection and support) and the Reactive (emergency response) service delivery. We have now set standards for domestic fires, road traffic collisions and non-domestic fires. Entrapments are the last standard to be set and are currently being tested in an extended pilot. The local standards are presented below.

Domestic fires Road Traffic Collisions

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 16

To respond to local and national emergencies we will aim to maintain the following Emergency Response Standards

Non Domestic fires Entrapments

The extended pilot splits the standard for off road entrapments into minor and major categories to ensure the most efficient and effective use of resources. Evidence suggests that resources mobilised in accordance with the minor and major categories will be sufficient to meet the needs of the incident. A minor entrapment can be defined as "An incident where persons are physically trapped and unable to free themselves, but there is not an immediate threat of death or serious injury to anyone and the nature, location and extent would not present a serious risk to rescuers." A major entrapment can be defined as: An incident where persons are physically trapped and unable to free themselves, in a location or position that presents a risk of death, or serious injury, to either themselves or rescuers. Control staff will make the initial decision on mobilising based on the information provided by emergency callers. Where there is any doubt over the level of risk involved, the default mobilisation will always be to the major entrapment ERS.

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 17

Training

Our targets for maintaining a competent workforce include the following where appropriate:

Breathing Apparatus training Achieve and maintain 100% of station based staff trained in line with current training policy

Driver re-qualification training Achieve and maintain 100% of identified station based drivers trained in line with current training policy.

Casualty Care training Achieve and maintain 60% of station based staff trained in line with current training policy.

Road Traffic Collision training Achieve and maintain 100% of station based staff trained in line with current training policy.

Estuarial training Achieve and maintain 60% of station based staff trained in line with current training policy.

Each watch or RDS Station will take part in a simulation of a large emergency incident with a minimum of 4 fire service appliances attending.

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 18

Advice for business Fire Safety Protection

Fire safety law applies in most enclosed public places including the common areas of flats. It also applies to open air events such as sporting events, street festivals, county fairs and other similar events. In many cases fire safety solutions can be simple and not very expensive, but the more people who are involved or the more dangerous the activity, the more complex the solutions need to be.

Devon & Somerset Fire & Rescue Service is committed to making our communities safer places to live, work or visit. A programme of Fire Safety Checks is undertaken in each group based on intelligence from Group Protection Profiles. Fire Safety Checks are carried out on non domestic premises as a first look by the fire service at fire safety prevention and protection measures in the property. This will increase fire fighter safety, allowing us to establish any specific risks within the premises. It can also lead to a more in depth fire safety audit of the premises, if breaches of fire safety legislation appear to be present. Where necessary, a Fire Safety Audit will be conducted; this is a more formal regulatory process and enforcement action can range from letters of deficiency, to full scale prosecutions.

Information on how to carry out a fire risk assessment has been published by HM Government in the form of a series of Fire Safety Risk Assessment Guides for different uses of premises. They are available for free download at: http://www.communities.gov.uk or can be purchased at bookshops.

Another useful source of information on all fire safety matters can be found on another HM Government website at: www.fire.gov.uk.

For full details of DSFRS services and further information can be found at:

http://www.dsfire.gov.uk/YourSafety/SafetyAtWork.cfm?siteCategoryId=4&T1ID=36

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 19

them live in “hard to let” accommodation in large municipal estates. Community Glossary development is often an important focus of activities of social services departments. About the Highest risk Mosaic groups M58 – Less mobile older people requiring a degree of care G32 – Students and other transient singles in multi-let houses Mosaic Profiling Info - In this Type, it is common to find very elderly people living in Mosaic Profiling Info – This Type is most likely to rent flats and divided houses from small private courts specially designed for their needs, as well as in sheltered private landlords. Few people have families living locally and their relationship with accommodation provided by the local authority or in nursing homes. Most of this their local communities is often transitory. population is 75 years of age or older. Many of them have lost a partner, had a fall or begun to suffer from a degenerative illness which now makes it difficult for them to G33 – Transient singles, poorly supported by family and neighbours maintain the private homes and gardens, which many of them, until recently, retained Mosaic Profiling Info – This Type contains many poorly qualified, transient young the ownership. The accommodation they are now in may take the form of a self people living in poor quality accommodation close to the centres of seaside towns or contained flat, in some cases supported by a warden, or a separate room in old major service centres. Many are not in employment, education or training (NEETS). people's accommodation reliant on the services of a common kitchen. Residents tend to have shallow roots in the community in which they live. Many have M59 – People living in social accommodation designed for older people serious social needs. For various reasons they are often reluctant for the state to become involved in addressing them. Mosaic Profile Info - This Type consists mostly of very low income single pensioners who live in small developments of flats, bungalows and terraced housing amidst more G34 – Students involved in college and university communities extensive neighbourhoods of council housing. Some of their homes are purpose built Mosaic Profile Info – This group is characterised by halls of residence and other but without providing dedicated warden services. Others live in homes which are institutional settings in which university students tend to live. Beside halls of residence, unsuitable for occupation by families. this Type may include college and modern flats, purpose-built by private landlords to N60 – Tenants in social housing flats on estates at risk of serious social cater for the needs of the student market. Whilst many residents will live in problems accommodation which is provided by the university, a minority will rent from private landlords. Tenants, especially foreign students, are likely to be poorly informed about Mosaic Profiling Info - This Type contains large numbers of low income workers who their legal rights and can easily be taken advantage of by unscrupulous landlords and live in small flats and purpose built mid rise blocks which they rent from the local their agents. It cannot be assumed that fire and safety regulations will be complied council or other social landlords. These are homes for young single people and with. childless co-habitees, single parents and young co-habiting partners, perhaps with a young child. M57 – Old people in flats subsisting on welfare payments N61 – Childless tenants in social housing flats Mosaic Profile Info - This Type contains a mix of pensioners and young people living in small flats in mid and high rise developments which they rent from local councils and Mosaic Profiling Info - This Type contains people who mostly exist on low incomes and housing associations. Most of these residents have very low incomes and many of who rent homes in small blocks of flats from the local council or from a housing association. Residents are typically young single people, co-habitees or parents with

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 20 perhaps just one young child. They may have been offered a small flat by the council Mosaic Profiling Info - This Type has a high concentration of young parents with pre- or a local housing association which is not suitable for families with children or is school age children who have been given priority for social housing and live in some of otherwise hard to let. the least desirable council estates. Many of the country's most vulnerable young children live in these neighbourhoods. Very few tenants have exercised their right-to- N63 – Multicultural tenants renting flats with modest social needs buy.

Mosaic Profiling Info - This Type contains large numbers of people from minority ethnic groups who rent their homes from local councils or housing associations. These homes typically take the form of small flats in modern, low rise, purpose built developments. How we calculated the Response Activity Class Although these neighbourhoods tend to have high scores on indices of multiple deprivation, they accommodate quite a broad mix of occupational groups as well as In order to assess the response activity* each station is grouped as follows: RDS 1 ethnic origins. pump, RDS 2 pump, WDS 1 pump, WDS 2 pump, WDS/RDS 2 pump, WDS/RDS 3 N64 – Diverse homesharers renting small flats in densely populated areas pump The mean average of 5 years incident data was then calculated for 1 pump RDS & 1 pump WDS stations. To be classified as a Low Activity Station (LAS) the number of Mosaic Profiling Info - This Type contains substantial numbers of single people from incidents had to be a minimum of 25% below the mean average for that group. To be minority ethnic groups, some with small children. They rent small, purpose-built flats in classified as a High Activity Station the number of incidents had to be at least double estates of high rise developments, normally from a council or housing association but the LAS for that group. For 2 pump stations the calculation was based on a multiplier of in some cases from private landlords. These neighbourhoods are ones of ethnic the above: e.g. 2 pump WDS double 1 pump WDS incidents. For 3 pump stations the diversity. Residents are typically in their 30s, 40s and 50s, although there are few calculation was based on combining the classification of the relevant numbers of pensioners. Most of these developments take the form of small blocks of council flats WDS/RDS*Incidents not included, false alarms and co-responders. set in relatively small estates and in close proximity to much more mixed styles of housing. A common feature of these neighbourhoods is that they accommodate people who would find it extremely difficult to afford a place of their own in the open market. As a result of housing pressures, many of these flats, though small, are occupied by more people than they should be, with any spare rooms tending to be sublet to family members or strangers.

N66 – Childless, low income tenants in high rise flats

Mosaic Profiling Info - This Type contains people who live in high rise blocks of socially owned housing. Most are young, single people without children. This Type, as a result, has become one which is now characterised by extreme levels of social deprivation. It contains some of the highest concentrations of neighbourhoods reliant on the state and which few commercial organisations want to promote their services to.

O69 – Vulnerable young parents needing substantial state support

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 21

www.dsfire.gov.uk 2012/13 Ottery St Mary Local Community Plan 22

For more information please visit www.direct.gov.co.uk/firekills 2012/13 Version 2.0