Useful Contact Information WOODBURY SURGERY Woodbury Surgery 01395 232509 Fulford Way, Woodbury, Exeter, EX5 1NZ Exmouth Hospital 01395 279684 Budleigh Salterton Hospital 01395 442020 Royal Devon & Exeter Hospital 01392 411611 NHS Walk-in Centre , 21 Sidwell Street, Exeter 01392 284983 NHS Walk-in-Centre, Bedford St, Exeter 01392 276892 Registrar of Births, Deaths & Marriages 0845 1557002 East Devon District Council 01395 516551 Care Direct 0845 155 1007 Travel Health Consultancy, Southernhay West, Exeter 01392 430590 PALS: The Patient Advice and Liaison Service 0300 123 1672 or Opening Hours 01392 267665 FREPOST EX184 County Hall Our Surgery, Dispensary Topsham Road and telephone lines are open from Exeter EX2 4QL or Email: [email protected] 8.30 am to 1.00pm and 1.30pm to 6pm NHS Northern Eastern and Western Devon Clinical 01392 205 205 or Mondays to Fridays 0845 140 5005 Commissioning Group Fax: 0845 140 4046 We are closed on Saturdays, Sundays and Newcourt House Bank Holidays Old Rydon Lane Exeter Telephone Number: 01395 232509 Devon EX2 7JU OUT OF HOURS Dial 111 Email: [email protected] Health advice and information: Call NHS 111 Dial 111 from landline or mobile free of charge. 12 We are a small and friendly surgery located in the beautiful East Devon village of Woodbury, on the edge of Woodbury Common. This is a mainly rural area and we serve a number of surrounding villages (see map below). We take pride in maintaining the traditional values of General Practice established by our predecessors, whilst delivering the highest standards of modern healthcare in a supportive and friendly environment. Woodbury Surgery We look after around 3,600 registered patients with our numbers swelling a little in the summer due to visitors. We are fortunate to have an on-site dispensary and can dispense medicines directly to many of our patients. Medical Students All patient areas including the parking area allow full wheelchair access. We are a recognised teaching practice and we would ask that you be A hearing loop is available at the reception desk. sympathetic if you are asked to see a student doctor or nurse initially. However We welcome new patients we do recognise that sometimes this may not be appropriate. You do of course have the right to decline, and your refusal will not affect your healthcare in any way. Zero Tolerance We are committed to maintaining a safe and supportive environment for our patients, visitors and staff, and we ask for your full co- operation in achieving this. We will not tolerate either threatened or actual verbal or physical abuse. Should our staff be subjected to any form of abuse, the Practice will strongly support them in seeking appropriate redress. In such circumstances, the Practice may be unable to treat the patient. Our policy has the full support of NHS England and Devon and Cornwall police. Complaints We always try to give you the best service possible, but there may be times when you feel this has not happened. Please allow us to look into, and endeavour to put right, any problem you have identified or mistake that has been made. If you wish to make a comment, complaint or suggestion please, in the first instance, telephone, speak to or write to our Practice Manager. We will strive to resolve it swiftly. Our catchment area includes Woodbury, Woodbury Salterton, Clyst St Mary, Aylesbeare, Farringdon, Colaton Raleigh, Yettington, Otterton, East Budleigh, Lympstone, Ebford, Clyst St George, Marsh Green, Venn Ottery, Southerton, Hawkerland, part of Exmouth, part of Newton Poppleford, Sowton and Topsham Leaflet updated November 2013 2 11 Data Protection and Data Sharing The Doctors Wherever your personal information is held, whether on paper or on computer, it is maintained in accordance with the Data Protection Act and Access to Medical Rec- ords legislation. How your information is used is controlled by law and strict rules Dr Elizabeth Crawford MB ChB (Liverpool), DRCOG, MRCGP are in place to protect your privacy. All staff are legally bound by the same rules of Dr Elizabeth Acheson MB ChB (Birmingham), MRCGP, DRCOG, DFFP confidentiality as doctors and nurses. To support your treatment and care, identifia- ble information about you is shared with others (on a need-to-know basis) in: Dr Matthew Harris MB ChB (Edinburgh) providing further medical treatment eg hospitals, community nurses accessing additional services eg. Social Services (this requires your consent) informing others where we have a legal obligation to do so eg child protection matters The Staff The NHS Summary Care Record (SCR). contains basic information about allergies, In addition to the Doctors, the following people make up the Surgery Team adverse reactions to medications, and prescriptions. SCR is intended to be available for clinicians in A&E Departments and ‘Out of Hours’ services to help them provide Practice Manager: Linda Richardson safe and effective treatment. You have a choice about having a Summary Care Rec- ord; if you do not wish information about you to be shared in this way, please let us Practice Nurses: Tamsin Proud, Paula Davison know. NHS “Care.Data” -Commencing in the spring of 2014, NHS England will introduce a Nurse Assistants Ruth Harris, Anna Jacques new national programme which will securely extract identifiable data from GP sur- geries’ computer records. The programme, Care.data, is intended to make better Receptionists: Mairead Timms, Sally Dye, Vivien Lake- use of health information to plan and improve services for patients. Extracted infor- Bullen, Anna Jacques, Susan Bird , Clare mation will include date of birth, postcode and NHS number but not name or ad- Jacklin, Janet Broughton and Nina Ellis dress. Non-identifiable information may then be used by others such as researchers and those planning health services. Dispensers: Sally Dye (Dispensary Manager), Audrey Beresford, Laura Gilhooly, Teresa You have a choice. If you are happy for your information to be shared for Care.Data Hawkins, you need not do anything. If you do not want information that identifies you to be shared in this way please let us know and we will make a note on your record. Administrators/ Kim Angell, Alison Learnihan, Anna Jacques Coders: For more information go to www.hscic.gov.uk or read NHS England’s leaflet “How information about you helps us to provide better care”. A copy is enclosed and fur- ther copies are available at reception. COMMUNITY STAFF Sue Griffin and her team carry out nursing care in the Community Home Nursing Please note SCR and Care.Data are completely separate programmes. Opting out of one does not automatically exclude you from the other. Midwife: Laura Ford 10 3 PATIENT GROUPS Repeat Prescriptions A repeat prescription is a list of medications that can be supplied to you without Friends of Woodbury Surgery (FOWS) seeing your doctor again. You will receive a “repeat slip” for any medicine that your FOWS is a support group that helps patients with transport, befriending, wheelchair doctor authorises for repeat issue. To obtain further supplies of those medicines, loans, outings and other needs. Their message is:“Volunteers are urgently needed! just tick those items which you need and hand in or post the slip to the surgery. We are a small and friendly organisation supporting the work of Woodbury Surgery by helping patients and their carers. As a volunteer you will be free to do as much or It is now also possible to request your repeat prescription items online. If you wish as little as you want. You could help by giving someone a lift to the surgery or local to use this service, ask us to register you for online services when you next come in hospitals, or by befriending, which gives a lonely person a lot of support and help and to the surgery. We will give you a user name and password. If you apply in writing of course does not need a car. Please do consider being a volunteer...” enclosing a stamped addressed envelope we can post you your log in details. For FOWS co-ordinator Nita Goffron can be contacted via reception. security reasons, we cannot give you your log on details over the phone. Once registered, you can log in at https://systmonline.tpp-uk.com Patient Voice: have your say Can you get involved on-line, 3-4 times a year? Are you able to access -e mail? Do In all cases you should allow at least 2 full working days (excluding weekends and you want to help shape our services and offer independent feedback? Bank Holidays) for preparation of your prescription items. This allows our If you answered “yes” to all 3 questions, then we would like to hear from you. We dispensers time to have them ready for collection (some drugs may not be in are recruiting patients to act as our “Patient Voice”. Volunteers will be invited to stock). Please do not telephone to request repeat prescriptions. This increases the possibility of mistakes and ties up the telephone lines. participate in confidential surveys (where your identity will be anonymous). Your participation will allow you to make suggestions on how our services develop and If you think you may need multiple prescription items over a period of time, please offer your opinion on existing services. Simply email [email protected] ask our dispensers about a Pre-Payment Certificate. to register your interest, marking your email “Patient Voice”. Carers Our Services We provide a wide range of Caring for a friend or relative can be very demanding. If you are a New patient health checks services, with a strong carer please let us know. We offer Carer Assessments which provide an opportunity to talk about your needs and the needs of the person Asthma / COPD checks emphasis on preventative you care for.