WELCOME - to La Concha Hotel & Spa -

KEY WEST | FLORIDA

430 DUVAL STREET 305.296.2991 www.laconchakeywest.com T O OUR VALUED GUESTS

Welcome!

Thank You for choosing the historic La Concha Hotel and Spa. We trust that your stay with us will be enjoyable.

We have prepared this directory to introduce you to the many services our hotel offers and familiarize you with the unique island of Key West. With our excellent location, you are within walking distance of the best Key West has to offer. If there is anything that we can do to make your stay with us more comfortable, please do not hesitate to ask. We are at your service 24 hours a day - please dial 0 to reach us.

We look forward to serving you. Enjoy your stay here in paradise!

Yours in Hospitality,

Mike Rice General Manager [email protected]

KEY WEST | HOTEL GUIDE L A CONCHA HOTEL & SPA

HOTEL FACILITIES

ICE SERVICE Please dial 0 for ice service.

STARBUCKS COFFEE Open: 6:30AM to 9:00PM Coffees, frappuccino, baked items, cold beverages, gift items.

LOUNGES | Dial 1168 Wine-O Lounge: 3:00PM to 11:00PM 430 Duval Lounge: 4:00PM to 11:00PM - The “Best Happy Hour in Key West” from 4:40PM to 6:30PM

POOL BAR Open: 11:00AM until Sunset Located on the 2nd Floor, serves lunch & dinner.

RESTAURANT 430 Duval - located on the Lobby level, serving breakfast and dinner.

SMOKING Smoking in guest rooms is strictly prohibited and will result in a $250 cleaning fee.

SWIMMING POOL Open: 8:30AM until Sunset Our pool is located outdoors on the 2nd floor. There is no diving allowed at the pool. No glass allowed. No outside beverages. Please observe posted rules.

TRAVELERS WITH DISABILITIES We are committed to providing accessible facilities for travelers with disabilities. If you encounter barriers during your stay, please contact the Manager on Duty by dialing extension 0.

KEY WEST | HOTEL GUIDE L A CONCHA HOTEL & SPA

HOTEL SERVICES

ADA EQUIPMENT AVAILABLE TO GUESTS • TTY Telephone for the hearing impared • Visual/Audio Smoke Detector • Door Knock Sensor • Telephone Signaler • Alarm Clock with Tactile Vibrating Attachment We also provide • Standard Wheelcair* • Pool Lift with remote controller for operation by the guest *Please note that our staff does not provide wheelchair assistance.

AMBULANCE | Dial 911

BAGGAGE/ BELLMAN | Dial 0

CHECK-OUT TIME Check-out time is 11:00AM. Please leave your room key at the Front Desk.

CREDIT CARDS We accept AMEX, Diners Club, Discover, MasterCard, and Visa.

DRY CLEANING | Dial 0 One-day service available Monday through Saturday, excluding holidays. Laundry left at Front Desk before 9:00 a.m. Will be returned by 6:30 p.m.

EMERGENCIES | Dial 911

FIRE EXITS Located on all floors. Please review map on guest room door.

*DESTINATION FEE While some hotels and resorts choose to charge for amenities and services individually, we offer them in one convenient nightly fee called the Destination Fee. Now commonplace for most hotels and resorts, the resort fee covers a variety of amenities in one simple, grouped fee payable by all guests per night, per room.

The nightly destination fee is $40 plus tax and is charged each night of stay per reserved room. It includes (but is not limited to) the following amenities: - Welcome cocktails upon check in - On-site parking - Daily in-room bottled water - Lobby newspapers - In-room coffee, Lobby coffee and tea from 7AM to 11AM - 24-hour cardio center - Curated concierge services - Pool and pool towel use - High-speed, property-wide Wi-Fi connectivity - Umbrella use - Daily Rum Punch in the Lobby from 4PM to 6PM

*We hope this informatuon helps provide a little clarity sufficiently explains our nightly destination fee. As a reminder, the fee is always to be paid upon departure of the hotel and is required for all reservations.

KEY WEST | HOTEL GUIDE L A CONCHA HOTEL & SPA

HOTEL SERVICES

CONCIERGE 9:00AM to 5:00PM | Dial 1122 After 5:00PM | Dial 0

FRONT DESK | Dial 0

HOUSEKEEPING | Dial 0 Service will be performed between 9:00AM - 5:00PM. To make any special requests please call the Front Desk.

WAKE UP CALLS | Dial 0

LOST & FOUND | Dial 0

MAINTENANCE | Dial 0

PACKAGE DELIVERY/ PICKUP | Dial 0

EXCERCISE FACILITIES The Fitness Center is located at the Top Spa and is open to our guests and members 24 hours daily. Admission for hotel guests is complimentary. Please use your room key to access the Fitness Center.

IN ROOM DINING SERVICE | Dial 0 Please refer to our Sensory Direct Menu.

TOILETRIES Please call the Front Desk for any items you may have left at home - toothbrush, tooth paste etc.

KIPSU MESSAGING La Concha Hotel & Spa Key West offers Kipsu messaging, a program that allows each visitor to stay in touch with the hotel staff via text messages. Guests can request room service or report an issue from the convenience of their mobile device at any time. Please simply reply to the welcome text sent by the team to initiate requests.

KEY WEST | HOTEL GUIDE L A CONCHA HOTEL & SPA

FIRE SAFETY MESSAGE

Plan what to do when you check in. You won’t have time to plan during a fire.

First, find two exits nearest your room. Fire exit stairwells are located on all floors.

Then count doors between your room and exits so you’ll have a reference point if it’s smoky.

When you hear an alarm, act, don’t investigate.

If fire is in your room, get out and close the door. Once out, report the fire. If fire is not in your room, leave if you can. First, feel your door. If it’s cool, open it slowly and go to the nearest exit. Crawl in smoke. Fresh air will be at the floor. Take your key so you can go back if you can’t use your exits.

Never use elevators during a fire. They could stop at the fire floor.

If your room door is hot , don’t open it. Your room may be the safest place to be. Seal all cracks with wet towels. Shut off fans and air conditioners. Signal at your window. Call the hotel operator and wait to be rescued.

Copyright © National Fire Protection Association 1981 All Rights Reserved

KEY WEST | HOTEL GUIDE L A CONCHA HOTEL & SPA

SAFETY & SECURITY

Your safety and the security of your personal property are of the utmost concern to those of us who welcome you as our guest. We urge you to take advantage of the following suggestions.

SAFES La Concha Hotel and Spa are not responsible for valuables left unattended in your room or at the Spa. Please do not leave valuables in your room. In-room safes are located in the bottom drawer of the credenza. Directions are located on the front of the safe.

ADMITTANCE Do not admit persons to your room Without first making identification. A door viewer is provided for your convenience. If there is any doubt about the persons true identity, please contact the Front Desk.

KEYS Do safeguard you key. Do not leave it in your room or in the door. Do not give your key to others.

FIRE Please familiarize yourself with the location of the nearest fire exit stairway. In the unlikely event of a fire, please move quickly but calmly to the stairs. Avoid the use of elevators. Report fire or smoke to the hotel operator.

EMERGENCY | Dial 911 Key West Police (non-emergency) | 305.809.1111 Lower Keys Medical Center | 305.745.3184

We hope that these procedures will contribute to your comfort and well-being during your stay ut our hotel.

KEY WEST | HOTEL GUIDE L A CONCHA HOTEL & SPA

IN-ROOM FEATURES

COFFEE & TEA SERVICE Complimentary Service 7:00AM to 11:00AM in the lobby.

CRIBS | Dial 0 Cribs are complimentary.

IRON/IRONING BOARD Irons and ironing boards are provided in each guest room for your convenience. To use the iron, set to desired temperature. If steam is desired, fill iron with water and press button that indicates steam. When finished, turn unit off, unplug and empty water before replacing to iron holder.

HIGH SPEED WIRELESS INTERNET Included in the Destination Fee. Network: CrownePlaza No Password required.

PILLOWS | Dial 0 We have synthetic or feather pillows available.

TELEVISION CHANNELS A list is provided for you on the next page.

TEMPERATURE CONTROL For best results, thermostat should be between 68°-70°. Auto setting only.

VOICE MAIL AND MESSAGES Indicated by flashing light on your guest room phone. Select line “1” and press *55 button.

WAKE-UP CALLS | Dial 0

TELEPHONE DIALING INSTRUCTIONS Local Calls | Dia1 9 + Number Long Distance Calls (Billed to Room) | Dial 9 + 1 + Area Code + Number Credit Card, Collect, Person-to-Person Calls | Dial 8 + 0 + Area Code + Number International Calls | Dial 9 + 011 + Country Code + City Code + Number Operator Assistance for International Calls | Dial 8 + 01 + Country Code + City Code + Number Information: Local Dia1 | 9 +411 Long Distance | Dial 9 + 1 + Area Code + 555-1212 Room-to-Room Calls: All Floors | Dial 7 + Room Number

KEY WEST | HOTEL GUIDE L A CONCHA HOTEL & SPA

IN-ROOM CHANNEL GUIDE

1 ABC 2 NBC 3 CBS 4 FOX 5 PBS 6 CW 7 ESPN 8 ESPN2 9 LIFETIME 10 ESPN U 11 NFL 12 CSN FL 13 GOLF 14 CNN 15 CNN HLN 16 FOX NEWS 17 MSNBC 18 BLOOM 19 CNBC 20 ESPN NEWS 21 FOX BUS. 22 HBO FAMILY 23 DISNEY 24 ABC FAM 25 CARTOON 26 DISCOVERY 27 TLC 28 ANIMAL 29 NAT GEO 30 TNT 31 A&E 32 TBS 33 USA 34 AMC 35 E! 36 HMC 37 HGTV 38 FOOD 39 HISTORY 40 WGN 41 TWC 42 PROGRAM GUIDE

KEY WEST | HOTEL GUIDE L A CONCHA HOTEL & SPA

SENSORY DIRECT MENU

With focus on choice, value and efficiency... These menu items are prepared with the freshest ingredients and presented in an attractive bio-degradable box and serving vessels.

BREAKFAST | 7:00AM - 11:00AM Please Dial 0 to place your order.

HONEY BAKED GRANOLA & GREEK YOGURT | 15.00 Fresh Seasonal Berries • Choice of Juice

*SMOKED SALMON ON A TOASTED BAGEL | 20.00 Red Onion • Tomato • Capers • Cream Cheese • Choice of Juice

*FARM HOUSE EGG SANDWICH ON A TOASTED BAGEL | 18.00 Black Forest Ham • White Cheddar • Choice of Juice

*COUNTRY SKILLET | 18.00 Bacon • Country Sausage • Onions • Peppers • Skillet Potatoes • Scrambled Eggs • Cheddar

IRISH OATMEAL | 12.00 Dried Cranberries • Golden Raisins • Brown Sugar

*CLASSIC BREAKFAST BURRITO | 19.00 Country Bacon & Sausage • Scrambled Eggs • Jack Cheese • Salsa • Choice of Juice

SEASONAL FRUIT PLATTER | 14.00 Fresh Berries • Melon • Grapes

CHILDREN’S BREAKFAST MENU

*EGG SANDWICH | 12.00 White Bread • Scrambled Egg • Cheddar • Bacon or Sausage CEREAL & MILK | 9.00 Fruit Loops • Corn Flakes • Raisin Bran • Mini Wheats

BEVERAGES

CHILLED JUICES | 5.00 Orange • Grapefruit • Tomato • Cranberry • Apple SODA | 5.00 Coke • Diet Coke • Sprite COFFEE, DECAF, TEA | 5.00 BOTTLED BEER | 6.00 Budweiser • Bud Light • Coors Light

For your convenience, gratuity and service charge are included in the prices above. 7.5% sales tax will be added to your check. KEY WEST | HOTEL GUIDE *There is a risk associated with consuming raw or undercooked animal proteins. If you have a chronic illness or immune disorder, you are at greater riskof illness when consuming these products. If unsure of your risk, please consult a physician. L A CONCHA HOTEL & SPA

SENSORY DIRECT MENU

ALL DAY MENU | 11:00AM - 10:00PM Please Dial 0 to place your order.

SMOKED GOUDA TOTS | 15.00 Hand-rolled Tots • Smoked Gouda • Chives

*COCONUT SHRIMP | 17.00 Served witb Orange Marmalade

*CONCH FRITTERS | 15.00 Served with Garlic Aioli

*BLACKENED FISH TACOS | 20.00 Local Mahi • Avocado • Pico de Gallo • Jalapeno Slaw • Tortilla Chips • Salsa

*CARNITAS TACOS | 19.00 Crispy Carnitas • Pickled Red Onion • Pineapple Pico de Gallo • Queso Fresco • Tortilla Chips • Salsa

PINEAPPLE & AVOCADO SALAD | 13.00 Shredded Bibb Lettuce • Avocado • Pineapple • Red Onion • Carrots • Sweet Oranger Vinaigrette *Add Chicken...... 5

*CHICKEN QUESADILLA | 17.00 Grilled Chicken • Pico de Gallo • Jack Cheese • Gouda • Queso Fresco • Tortilla Chips • Salsa • Sour Cream

*CLASSIC BURGER | 20.00 Cheese • Lettuce • Tomato • Onion • Pickle • Bacon • Kettle Chips

*MEMPHIS STYLE BURGER | 20.00 Crispy Fried Onions • Bacon • Cheddar • Sweet Baby Ray’s BBQ • Kettle Chips

*BLEU BURGER | 20.00 Blackened Burger • Bleu Cheese • Kettle Chips

CHILDREN’S ALL DAY MENU

GRILLED CHEESE SANDWICH | 10.00 White Toast • Melted Cheddar Cheese • Kettle Chips *CHICKEN TENDERS | 10.00 Country Breaded All White Chicken Tenders • Kettle Chips

DESSERTS

KEY LIME PANNA COTTA | 11.00 PASSION FRUIT CHEESECAKE | 12.00 CHOCOLATE MOUSSE CAKE | 11.00

For your convenience, gratuity and service charge are included in the prices above. 7.5% sales tax will be added to your check. KEY WEST | HOTEL GUIDE *There is a risk associated with consuming raw or undercooked animal proteins. If you have a chronic illness or immune disorder, you are at greater riskof illness when consuming these products. If unsure of your risk, please consult a physician. Du al a yur Dse

Embrace the rich history of Key West at the iconic La Concha Hotel & Spa. A National Historic Landmark in the heart of the vibrant downtown historic district, our legendary hotel has been inspiring guests, like Ernest Hemingway and Tennessee Williams, since it opened in 1926.

ALL INFORMATION & PRICES ARE SUBJECT TO CHANGE

FRANK COYLE [email protected]

430 DUVAL STREET KEY WEST | FL 33040 t. 305.293.7004 www.laconchakeywest.com