Our vision is to provide safe, high quality, seamless Our Values services delivered with courtesy and respect. ■ Our values and behaviours are at the ■ Our values and behaviours were ■ Regardless of your role at the RD&E heart of everything we do. Together developed by staff, for staff, to help you have a responsibility to yourself, they set out how we will put our us deliver the best possible care for your colleagues and our patients to aim &Behaviours vision into practice by guiding and the communities we serve. to live up to the positive behaviours influencing how we behave. and try to avoid the negative ones.
■ I help to maintain privacy ■ I include my colleagues/ ■ patients in actions/ What does ■ I provide the highest I am open and keep and dignity and ensure decisions that affect standards of care my colleagues/patients confidential information is their daily working lives this mean and service treating informed and explain kept safe and secure what is happening for me and every individual with ■ I treat everyone with ■ I encourage colleagues compassion, courtesy ■ I accept that respect and use to share their views, i rness Fa all the staff and respect difficult decisions #hellomynameis when ideas, hopes and fears
■ I treat colleagues and & Integr i ty have to be made interacting with ■ I learn from mistakes at the RD&E? patients the way I expect ■ I contribute to a climate patients/public and ask for support
to be treated where the truth can be ■ I value every person as an i on C ollaborat where necessary
■ I play my part in reducing heard and the reporting R espect & D i gn ty individual, respect their ■ I don’t appear inequalities in experience, of, and learning from, aspirations and seek to unapproachable access or outcomes errors is encouraged understand their priorities, or moody between different people ■ I don’t blame others or abilities and limits ■ I strive never to be ■ I don’t ignore people or hide mistakes ■ I never forget we are unsupportive of
fail to listen ■ I try to accept difficult here to provide a service Inclus i on & changes or new ideas to patients ■ decisions even if I ■ I don’t deliberately
I don’t promote O penness Honesty, personal beliefs and don’t agree with them ■ I don’t criticise colleagues exclude colleagues opinions with patients ■ I don’t back away or disagree with them in front of patients and ■ I always treat everyone from challenging poor other staff as equals practice and behaviour ■ I always take others seriously