Points of contact Our Philosophy of care Address for letters and cards: Respect and dignity Welcome to South Hams Hospital We respect everyone as a person. We will Plymouth Road listen to them and be honest in what we tell Kingsbridge them. South Hams / Devon Commitment to quality of care TQ7 1AT We work hard to get things right. We want Kingsbridge to hear what people think of us and we will We welcome your comments and feedback, so listen and learn from what people tell us. please complete a comments card before you Hospital leave the hospital. Compassion We care about our patients. We will be kind If there is any aspect of care which you would to people and will do what we can to make like to discuss please contact: them feel better and happier. Diana Green, Community Hospital Matron Tel: 01548 852349 This leaflet was printed in May 2018. Important Note For reasons of privacy and confidentiality the use of any camera or recording equipment on Contact details the ward is strictly forbidden, unless it has been agreed with the nurse in charge. South Hams / Kingsbridge Hospital Plymouth Road Kingsbridge Devon TQ7 1AT Tel: 01548 852349 Tel: 01548 852349 This leaflet aims to provide you www.livewellsouthwest.co.uk with useful information to prepare

Livewell Southwest @livewellsw you for coming into hospital Items to bring with you Main Ward Staff How to identify staff by uniforms • Soap / shampoo Matron: Diana Green Matron • Continence pads (if you already have Ward Manager: Mandy Ostenfeldt Dark blue dress with red trim them) Deputy Matron • Any prescribed medicines or dressings Mealtimes Dark blue dress with yellow trim • Denture pot • Toothpaste and toothbrush Breakfast: 8am - 8:45am Staff Nurse • Towels Lunch: 12:30pm - 1:30pm Blue dress or tunic and navy trousers • Shaving cream and razor Dinner: 5:30pm - 6:30pm Health Care Assistant We also offer a full English breakfast on a Green tunic and navy trousers or green dress Clothing Tuesday and Saturday. • Day clothes Physiotherapist • Nightwear and dressing gown Visiting Times White tunic and navy trousers • Underwear South Hams Hospital has an open visiting Occupational Therapist • Footwear (not open sandals) White tunic and green trousers • Walking aid, if used policy. Visitors will be asked to have a cup of • Own mobile phone, if applicable tea in the dayroom during mealtimes. Therapy Hotel Services will take priority and patients may not always Light blue polo shirt and dark trousers We regret that there are no laundry facilities be available. Supervisor wears green polo shirt on the ward. Please ask family / friends for Catering help with laundry if this is something you need Personal Property Disclaimer Blue checked trousers and blue shirt / jacket during your stay. Kingsbridge Hospital cannot accept responsibility for the loss or damage to Medical Care patients’ or visitors’ personal property. When you leave hospital GP’s from Norton Brook surgery provide Once your discharge has been planned we medical cover. would be grateful if you could ask a friend or relative to pick you up wherever possible. Doctors are flexible and are available: Monday, 10:00am - 1pm We will give you 2 weeks’ medication and Wednesday, 9:30am - 12:00pm a letter will be sent to your GP. If you need Friday, 9:30am - 12:30pm a sick note for the period spent in hospital please ask before you leave hospital. They can also be booked to see relatives. We will also start or recommence services for your home care such as meals on wheels or district nurses if you need this.