C P P C Welcome! Claims Prevention & Procedure Council, INC.
2013 Spring Workshop
We’re Glad You’ve Joined Us!
April 19th & 20th, 2013 Sheraton Indianapolis City Centre Hotel Indianapolis, IN C P P C
BOARD OF DIRECTORS PRESIDENT Deborah Williams (Insurance) Unirisc (407) 228-2026 [email protected]
VICE PRESIDENT Dan Manning (Rep.) Manning Claim Services (201) 612-8670 [email protected]
SECRETARY Dori Bledsoe (Mvg/Stg Agent) Covan World-Wide Moving (800) 239-1116 [email protected]
TREASURER Don Kistner (Rep.) Kistner’s Full Claims Service, Inc. (309) 786-5868 [email protected]
DIRECTORS Bob Dickson (Rep.) Furniture Medic by Bluegrass Restoration (859) 272-4000 [email protected] Linda Hamilton (V.L.) SIRVA: Allied/NAVL (260) 429-3267 [email protected] Terry Jiminez (Rep.) Universal Restoration Services (408) 998-3499 [email protected] Kathy Kendall (V.L.) Wheaton World Wide Moving/Bekins Van Lines (317) 504-0766 [email protected] Kimmie Loeffler (Mvg/Stg Agnt) Armstrong Relocation (888) 827-4156 / (270) 827-4156 [email protected] Brenda McCandless (V.L.) Atlas World Group, Inc. (812) 424-4326, Ext. X-2550 [email protected] Bill See (Rep.) See Restorations Unltd., Inc. (770) 455-4164 [email protected] Mitch Treider (Rep.) Complete Furniture & Interiors (321) 269-1141 [email protected] Mark Weathersby (Rep.) Craftsmanship by Weathersby (757) 464-9150 [email protected] Tim Woody (V.L.) United VL/Mayflower Transit (636) 305-4140 [email protected]
EXECUTIVE DIRECTOR Alan R. Jobe (866) 276-5656 [email protected] C P P C Welcome to Indianapolis, IN and the CPPC 2013 Spring Workshop We have a great agenda planned for you! President’s Message In the opening session, you will be introduced to those members that are running for the Board of Directors. The voting will take place on Saturday morning. A member must be present and in good standing thirty days prior to the vote, to be eligible to vote. Your name badge will be marked with a “V” to denote your voting status. This is a great opportunity for you to get to know the nominees for this year’s ballot and to make sure that those you elect represent your interests on the Board.
It is with much regret that I announce that Don Kistner of Kistner’s Full Claims Service, Inc. has decided to resign so that he can focus more on his business. Don has been absolutely amazing in his position as the Board’s Treasurer. Don, with the as- sistance of Alan, completely restructured and overhauled the accounting system. He presents the finances at the Board meet- ings with detail and accuracy, always having the answer to any question. I want to take this time to personally thank Don for his service to the Board and most especially for his service on the Executive Board as the Treasurer. I would also like to thank Don for his willingness to work closely with the next Treasurer during the transition. We will update you on the results of the elections on the website and in the June issue of the CPPC Claims Journal.
On the schedule for the breakout sessions on Saturday morning we have information on the possibility of obtaining insur- ance coverage for the membership. If you are interested in what this could offer you, please consider attending this session. The co-chairs for this project are Bob Dickson of Furniture Medic by Bluegrass Furniture Restoration, Inc. and Terry Jiminez of Universal Restoration Services. Colin Galloway and Lisa Irvine have taken the surveys that were submitted, as well as having reviewed the policies that are presently in effect for several board members, to create suggestions on how we can help our membership obtain their coverage that hopefully will save them money.
The Exhibit Booths will be open from noon to 1:00 pm on Friday, and the auction items will also be displayed at that time. We hope that you will create time in your schedule to visit with our Exhibitors and enjoy what they bring to the Workshop.
For our new attendees, there is a meeting scheduled from 12:30 to 12:55 on Friday. We encourage you to use this opportunity to meet with the Board and discover all that the CPPC is about and the events that we sponsor.
Lastly, while it is a challenge to meet everyone at these events, I do hope that if we haven’t yet had that privilege, that you will introduce yourself to me. I also hope that everyone enjoys themselves this weekend. We look forward to your feedback on how we did and how we might improve our events for everyone in the future.
Debi ❖
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2 C P P C CPPC 2013 Spring Workshop Schedule Friday, April 19 8:00-11:00 am Optional Sessions Prior to Official Workshop Opening Repair Only Meeting "Complete Refinishing - Start to Finish" Andy Chapman - Accent Furniture Repair Military Round Table Discussion Group Moderator: Tyler Smith - Government Logistics N.V. Military Representation Invited 12:00-1:00 pm Registration and Official Opening of the CPPC 2013 Spring Workshop Exhibit Booths Open (All members welcome) Sign-up for Mary Kay Sessions 12:30-12:55 pm New Attendees Briefing with CPPC Board Members 1:00-2:00 pm Opening General Session Welcome by CPPC President - Deborah Williams Overview by Workshop Chair - Brenda McCandless - Atlas World Group 50/50 Raffle Kickoff Self-Introductions of Attendees Election Review/Floor Nominations Kimmie Loeffler - Armstrong Relocation Kathy Kendall - Wheaton World Wide/Bekins Van Lines Gus Hoogers - Furniture Care of Rochester Insight to CPPC Website - Alan Jobe - CPPC How many of your customers are viewing your company info on a regular basis? Nominee Introductions 2:00-3:00 pm Motivational Presentation Speaker - Todd Hunt 3:00-3:15 pm Break 3:15-4:15 pm Who, What, When & Why (with a humorous, energetic spin) Moderator: Brandi Johnston - Atlas World Group Panel Members: Bob Dickson - Furniture Medic by Bluegrass Furniture Restoration, Inc. Chris Armes - Weathersby Guild - Savannah Meagan Cargal - Atlas World Group Chris Drexler - UNIRISC - IL Shannon Bitz - Wheaton Worldwide 4:15-4:30 pm Break 4:30-6:00 pm Vendor Demonstrations Modearator: Mark Weathersby - Craftsmanship by Weathersby 1) On Site Water Base Finish Repair by Kent Weathersby of Weathersby Guild 2) Polyester Repair by Steve Bentz of Bentz & Weathersby 3) Modern French Polishing by Ken Larbes of Proffessional Furniture Repair 4) Multiple Uses of Epoxy Sticks and A Few Tricks by Jim Martin of Craft by Weathersby 5) Latest Mold Making Technology by Jeff Beaton of jmb furnitureworks - furniture medic 6) Spray Odor Control - That Works by Mark Weathersby of Weathersby Enterprises 7) Broken Chair Spindle Repair without removing piece by Dennis Miller & Bob Dixon of Furniture Medic by Bluegrass Furniture Restoration Exhibit Booths Open
Mary Kay Sessions with pre-registration
3 C P P C Saturday, April 20 7:30-8:30 am Breakfast Exhibits Open 8:30-8:45 am General Session Opens Meeting Chair – reminder of even Election Ballots Distributed 8:45-9:45 am AMSA’s “ProMover” Program discussion - Dori Bledsoe 9:45-10:00 am Break 10:00-11:00 am Breakout sessions 1) Real or Fake - Debbie Morales/Metro Claims 2) Non-Carrier Claim Reps - How do our claims differ from van lines? Moderator: Pam Fischer - Buehler Companies Panel: Kimmie Loeffler - Armstrong Relocation Linda Picard - Schroeder Moving Jennifer Engles - Blackhawk Moving 3) Insurance - Lisa Irvine - Insurance Liason Bob Dickson - Furniture Medic by Bluegrass Furniture Restoration, Inc. Terry Jimenez - Universal Restoration Services 11:00-11:15 am Break 11:15-12:15 pm Breakout sessions 1) Real or Fake (Repeat) – Debbie Morales/Metro Claims 2) Question & Answer Session – CPPC Board members Dan Manning - Manning Claim Services, LLC Kathy Kendall - Wheaton Worldwide/ Bekins Van Lines 3) Military Claims Adjudication Moderator: Tyler Smith – Government Logistics N.V 12:15-1:30 pm Lunch - Panorama Ball Room – 21st Floor 1:30-2:30 pm In an Industry where each client has their own set of requirements, where does a vendor turn for direction? “Even a pack horse driver looks fine in proper dress” “A proverbial insight into the claims business” Moderator: Dave Kummerow - Image Restoration Services Panel: John Hozian - Associates Claim Service, Inc. Chris Drexler - UNIRISC - IL 2:30-2:45 pm Break 2:45-3:45 pm "Newly-Word" Game (Industry Terminology) Game Host - Heidi Wattier - Complete Claim & Furniture Service Panel: Julie D'Arca / Insurance Rep - Unirisc Denna Clodfelter / Van Line Rep - SIRVA Becky Johnston / Mil Rep - Wheaton World Wide Mvg / Bekins Van Lines David Mogensen / Rep Ven Rep - Complete Claim & Furniture Service 3:45-4:30 pm Town Hall/Election Results/Give away drawing 4:30-5:45 pm Closing Board Meeting - Open to Membership 6:30-9:00 pm Closing Reception “CPPC Indy Mad Hatter Party” with CPPC's Members: “Pre-Existing Damage" Valerie Jiminez - Lead Guitar • Dan Manning - Rhythm and Vocals Bill See - Bass • Rick Nixon - Rhythm and Vocals Mitch Treider - Drums • Ron Rogers - Guitar and Vocals Hat Competition & Raffle Drawing
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CPPC Spring Workshop 2013 Keynote Speaker Todd Hunt Friday, April 19 Business Humorist
“Communication Bleeps “Your humor added just the right touch to our convention, and you challenged us to take a good and Blunders in Business” look at how we communicate (or miscommunicate, as the case may be) with customers and employees. ou said one thing; your customer or coworker heard something else. We were laughing so hard we didn’t realize how Nobody was wrong, but now everybody’s confused…and you have much we were learning!”—National Closet Group Yto fix it! Laugh and learn as Todd Hunt shares real-life examples from business, revealing how we can improve our communication with “All of our guests—and we were a mixed group of customers and colleagues to become more successful. dealership employees, educational leaders, students Todd is a Recovering Anal Retentive Professional (RARP), who finally and parents—were laughing and agreeing with your learned to lighten up! Now he speaks to organizations that want to add analysis of communication blunders. It was nice fun to their events and send members back to work smiling, with tips to hearing clean humor and learning valuable lessons at communicate—not just so clearly that we’re understood, but so precisely the same time.”—Central Florida Auto Dealers Association that we cannot possibly be MISunderstood. Prior to his speaking business, Todd owned a marketing company and worked for Ogilvy & Mather, the world’s largest advertising agency.
Learning through Laughter CPPC Spring Workshop You’ll howl as he acts out voice Keynote Speaker mail greetings, showing how we Todd’s books include Does Anal Friday, April 19, 2013 waste 240 hours each year waiting Retentive Have a Hyphen? and Pardon Me, But That’s a Really Do you eat M&Ms in color order? for the beep. His demonstration Stupid Sign! His newspaper column, “Communication of the “correct” way to order fast Alphabetize your cereal boxes? Bleeps and Blunders in Business,” appears in the Rearrange the dishwasher because food will challenge you to consider United States and Canada, and he stars on several you don’t like the way your where your listener is coming from. CD and DVD programs. significant other loaded it? And his recollection of junior high If so, you’ll appreciate Todd’s English teacher Miss Reiser will take on business and life bring back memories of your own Get a preview: (If not, there’s still hope.) (fond or otherwise). www.ToddHuntSpeaker.com
5 C P P C CPPC 2013 Board Nominees Bios
Pam Fischer - Claims Manager for Buehler Companies: Denver, CO, Ft. Worth, TX & Colorado Springs, CO Some of you may remember me by another name, Pam Ellis in my former claims life which began at Atlas Van Lines Corporate Headquarters in Evansville, IN. It then extended to Broadway Moving and Storage in Denver, CO, and now at Buehler Companies United, Mayflower. So, to not give away my age, I am one of the "old timers" in the business. I have seen many changes during my career and have also seen incredible changes in the CPPC organization. Many great changes, that continue to better our organization and give knowledge and insight to all of our members. If elected to the board I will be passionate about moving forward to the next frontier in our orga- nization. It has been a great source of knowledge and networking in my career and it continues to be. I have seen many positive and exciting changes in the way we communicate, do business and branch out. I am committed to growing our organization and branching out to other areas including the insurance industry for which I was a part of for many years as well. It would be a great honor to be elected to the board of this organization which has been part of my life for over 25 years.
Dan Manning - Manning Claim Services LLC - New York City / NJ Metro I am the owner of Manning Claim Services LLC. I have been in continual business servicing the New York City / NJ Metro area for over 32 years exclusively for the moving and relocation industry. I owned an antique business for 7 years prior to starting my repair business. I have been an active member of the CPPC for 26 years and a member of the CPPC board of directors for the last 8 years. I currently sit on the CPPC board serving as Vice President. I feel we are at a crucial point in our organization with many new exciting and challenging issues / situations on the near horizon. At this time I ask for the memberships support in my re-election, as I feel my work is not yet done. In return, I pledge my un-yielding support back to the CPPC to move us forward in a positive direction.
Brenda Murray, ISA - At Your Service Appraisals - Nashville, TN Hi, I’m Brenda Murray. I am a Personal Property Appraiser associated with the International Society of Appraisers and owner of At Your Service Appraisals located in the Nashville, Ten- nessee area. I do virtual appraisals by photo as well as on site appraisals. I’ve been involved in the moving industry and the CPPC for about 13 years. Some of you may read my monthly articles in the CPPC Journal called “Appraisal Forum”. I write informative articles that help you deal with values, issues and ideas. I believe appraisers are vital to the claims process. Ev- ery claim starts with the question of value. It determines current cash out amounts and shows when repairs are economical. I work with most of the van lines and insurance companies as- sociated with the CPPC. I believe as an appraiser and leader I could bring a new area of knowl- edge and expertise to the board. I would like to work to promote the CPPC and be a voice for you. I am very excited about the prospect of serving you and I would appreciate your vote!
Mark Weathersby - Craftsmanship by Weathersby - Virginia Beach, VA My latest tenure on the CPPC Board has been extremely fulfilling. With support from my col- leagues, we are attempting to develop very high quality training programs for our repair firm members. I would like to see our workshops become a nationally recognized training program. With our commitment and the talent in our organization we can all achieve this goal. I ask for your vote for another term. I promise to keep pushing forward on this program.
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Thank You to our Exhibitors “Visit them during the designated times in the Program Schedule”
Baker & Co. CRDN DCT Leather Furniture Medic Headquarters Metro Claims and Relocation National Restorations Professional Furniture Service Universal Restoration Services
Thank You to our Repair Demonstrators
Join our Moderator, Mark Weathersby of Craftmanship by Weathersby, and the variety of repair demonstrators he has lined up for this year’s demonstration period on Friday afternoon. Demonstrators: Kent Weathersby of Weathersby Guild On Site Water Base Finish Repair Steve Bentz of Bentz & Weathersby / Weathersby Guild -Atlanta Polyester Repair Ken Larbes of Professional Furniture Repair Modern French Polishing Jim Martin of Craft by Weathersby Multiple Uses of Epoxy Sticks and A Few Tricks Jeff Beaton of jmb furnitureworks – furniture medic Latest Mold Making Technology Mark Weathersby of Weathersby Enterprises Spray Odor Control - That Works Dennis Miller & Bob Dixon of Furniture Medic by Bluegrass Furniture Restoration Broken Chair Spindle Repair Without Removing Piece
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Join us for our Saturday Night Closing Reception
in the Meridian Ballroom on the lower level featuring the debut of our very own members performing as “Pre-‐Existing Damage” April 20th 6 – 9 pm
Dubbed as “The Mad Hatter Reception” for our members to show off their style through Hat designs. Hopefully you have come armed with your favorite hat to show off your business, your flair for style or maybe even a quirky side of yourself. We hope this reception will be a nice conclusion to a very strong educational and networking workshop for all that attended.
We are so fortunate to have a group of members that agreed to provide entertainment for our evening. Please join us in thanking them for what is sure to be an evening of enjoyable entertainment and fun for everyone. Maybe we can encourage them enough that they might even want to do this again in the future.
Pre-‐Existing Damage Members:
Valerie Jiminez - Lead Guitar Dan Manning - Rhythm and Vocals Bill See - Bass
Rick Nixon - Rhythm and Vocals Mitch Treider – Drums Ron Rogers - Guitar and Vocals
* * * * * * * Half-‐Pot Drawing
We hope that everyone will participate in our half-‐pot drawing. Last year’s winner won over $300. We hope to exceed that amount this year. The ladies from SIRVA will have tickets available for you to purchase throughout the Workshop with the final drawing being held during the reception.
8 C P P C Have a Great Workshop!
®
PARTNER COMPANIES
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A Proud Member and Sponsor of the CPPC
KimmieKimmie Loeffler Loeffler [email protected]@goarmstrong.com 17501750 Research Research Dr Dr 888 827888 4156 827 Ph4156 Louisville,Louisville, KY KY 40299 40299 502 901491 271 5189 4454 Fax Fax
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C P P C
B e ntz
& eathersby W Atlanta 41 locations from Miami to Seattle and Boston to Hawaii
__ Each member known for skill, reliability, and character 2 Great Companies, now under one roof!
www.weathersbyguild.com Serving Metro Atlanta with over 23 years of claims handling, furniture repair and restoration experience.
Owned & Operated by Missy & Steve Bentz
Ph: 770-491-0387 Fax: 770-414-9372
4405-C Cowan Road Tucker, Georgia 30084 Email: [email protected] Website: www.FurnitureRepairAtlanta.com
Thank You Nixon Claims For Being a Part of The Spring 2013 Workshop!
Located in El Paso, TX Serving West Texas and New Mexico
FT Bliss, TX; Holloman AFB, NM; White Sands Missile Range, NM; Cannon AFB, NM; Goodfellow AFB-‐ TX
Thorough claims investigations – Expert Claim Serivce – with reports of exceptional detail Washington DC, Baltimore, and restoration services by Southern Maryland & Northern Virginia
Rick Nixon & Ann Nixon p.301-535-6155 | [email protected] | f.301-885-3206
[email protected] WWW.CLAIRSRESTORATION.COM
915-‐449-‐6041-‐ Rick 915-‐449-‐6040-‐ Ann
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David Mogensen Heidi Wattier 6057 N. 57th Dr. 2801 Industrial Lane Glendale, AZ 85301 Broomfield CO 80020 623-362-8912 - Office 303-828-0141 - Office 623-362-8913 - Fax 303-926-6988 - Fax
Here’s to “kicking off” another successful claims season! Have a great Workshop! David,Heidi & Team
Serving Arizona & Colorado
[email protected] [email protected]
• Full Service Claim Company • Fire and Water Restoration • In House Touch Up and Repair • Antique Restoration • Glass, Marble and Porcelain • Over 10,000 Satified Claimants • 3rd Party Services Available, If Needed • 24 hr Contact, Most Same Day
www.completefurnitureservice.com
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CLAIMS SPECIALISTS PROVIDING COMPLETE QUALITY RESTORATION
UNIVERSAL RESTORATION
• PROFESSIONAL REFINISHING & REPAIRS OF FINE FURTNITURE, ANTIQUES AND LEATHER • ON SITE REPAIR & TOUCH UP • DETAILED INSPECTION • THIRD PARTY SERVICES • OVER 20 YEARS OF EXPERIENCE
SERVING THE SAN FRANCISCO BAY AREA
COUNTIES: ALAMEDA – CONTRA COSTA – MONTEREY -SAN FRANCISCO – SAN MATEO – SANTA CLARA – SANTA CRUZ
WWW.UNIVERSALRESTORATIONSERVICES.NET
TERRY JIMINEZ OWNER AND CRAFTSMAN PH: 408.998.3499 F: 408.998.3001 [email protected]
Moving Claims Management
For several years, jmb furnitureworks now powered by furniture medic has been working closely within the moving industry, handling their claims management with much success. We manage all parts of the claim, from initial inspection through pick-up and delivery, including:
• refinishing and repair of furniture items • ordering replacement parts for damaged household goods • setting up claims-related third-party services
We are based out of North Attleboro, Massachusetts and serve all of Massachusetts, Rhode Island, Southern New Hampshire and Eastern Connecticut, with the fastest and most economical claims resolution in the area.
13 east st. north attleboro, rna 02760 • [email protected]
Touch- up. repairs. refinishing. custom furniture. claims management
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PRO-TOUCH FURNITURE REPAIR, LLC. 3595 JORDAN LANDING ROAD MURRELLS INLET, SC., 29576 [email protected]
TODD B. REYNOLDS FEDERAL I.D. # 80-0003061
OFFICE: 843-357-6941 FAX: 843-357-6945 CELL/TEXT: 843-421-1308
(NOT BIGGER – JUST BETTER!)
ZIP CODES COVERED SOUTH CAROLINA - 290,291,292,294,295,298,299 – GEORGIA - 308,309,313,314- NORTH CAROLINA – 284,285
SOUTH CAROLINA
WEST CENTRAL, CENTRAL AND EASTERN COASTAL AREA – ( SHAW AIR BASE – SUMTER SC, FT. JACKSON – COLUMBIA, SC., CHARLESTON AIR BASE / NAVAL WEAPONS STATION – CHARLESTON, SC. BEAUFORT MARINE CORPS AIR STATION, PARRIS ISLAND – BEAUFORT, SC., HILTON HEAD, SC., (ZIPS: 290, 291, 292, 294, 295, 299 ) + AIKEN, SC., / N. AUGUSTA, SC., (ZIP:298)
GEORGIA
AUGUSTA, GROVETOWN (FORT GORDON), MARTINEZ AND EVANS , GEORGIA – (ZIPS: 308,309) + SAVANNAH, GA (HUNTER ARMY AIR FIELD), HINESVILLE, GA., (FORT STEWART) – (ZIPS: 313, 314)
NORTH CAROLINA
SOUTH EASTERN AREA – WILMINGTON, NC., JACKSONVILLE, NC., (CAMP LEJUENE AND MARINE CORPS AIR STATION), HAVELOCK, NC., (CHERRY POINT AIR STATION) + NEW BERN, NC., AND MOREHEAD CITY, NC. (ZIPS: 284,285)
OVER 20 YEARS OF CLAIM HANDLING EXPERIENCE!!
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Epo-Grip
Adhesives
High performance adhesive systems trusted by Claim Professionals for almost 40 years.
Welcomes you to the 2013 CPPC Spring Workshop
. For a limited time (April 20, 2013 thru May 11, 2013) receive a 20% discount on orders placed through our secure website. Just enter promotion code CPPC2013 at the time
of check out. Offer excludes freight and cannot be combined with any other promotion.
Newton Supply Company Inc. 1-800-888-2467 www.epogrip.com [email protected]
We are proud to support the CPPC 2013 Spring Workshop
We wish everyone a successful event Servicing: New York City, Upstate NY, Lower Hudson and a prosperous coming year! RefurbishingValley, • Top Stripping Half •of Restoration New Jersey • Repairs and Coastal Connecticut to Westport TOMS KUHNS, JR. 724-224-2215We handle all aspects of FurnitureP.O. Repair, Box 540 Clark Claim Services, LLC Fax:Clark 724-226-3233 Claim Services, LLC Natrona Heights, PA 15066 A FullClark Service Restoration Claim Company Serivces, LLC A Full ServiceRefinishing, Restoration Company Laminate, Ceramic, Porcelain, Clark Claim A Full Service Restoration Company Gold Leafing and Veneer Work. Third Mike Clark Mike Clark Services, LLC Party Service. Upholstery, Marble Repair Quality,1085 Country Integrity Place Rd. and Value 1085 Country Place Rd. Asheboro, NC 27203 and Asheboro,Replacement, NC 27203 Glass and Mirror, Oil A Full Service Restoration Company Painting Restoration. Certified Appraisals SERVING NC336-736-8379 & Parts of SC, TN & VA 336-736-8379 Phone & Fax Available.Phone & FaxGold and Silver Repair. Quality, Integrity and Value Servicing: Mike & [email protected] Clark 1085 Country Place Rd [email protected] MachineServicing: Shop Service, Welding, SDS - CUTTERSET TO DOUBLE CUT New York City, Upstate NY, Lower Hudson 336-736-8379 Asheboro, NC 27203 NewRug York and City,Fabric Upstate Cleaning NY, ServiceLower Hudson and Stain SERVING NC & PARTS Valley, Top Half of New Jersey and Valley, Top HalfGlass of Repair. New Jersey and Clark [email protected] Services, SC, TNLLC & VA Clark ClaimCoast Services,al Connecticut LLC to Westport A Full Service Restoration Company A Full Service Restoration Company Coastal Connecticut to Westport Mike & Tammy ClarkMike Clark1085 Country Place Rd. Mike Clark 336-736-8379 Asheboro, NC 27203 We handle allDan aspects Manning of Furniture Repair, We handle all aspects of Furniture Repair, 1085 Country Place Rd. Refinishing,1085 Country Laminate, Place Rd. Ceramic, Porcelain, Asheboro, NC 27203 Refinishing,Email:Asheboro, [email protected] Laminate, NC 27203 Ceramic, Porcelain, [email protected] Gold Leafing and Veneer Work. Third 336-736-8379 Goldph: 201 Leafing-612-336-736-83798670 and Veneer Work. fax: 201 Third-612-0672 Phone & Fax Party Service.Phone Upholstery,& Fax Marble Repair Party Service. Upholstery, Marble Repair [email protected] [email protected] Replacement, Glass and Mirror, Oil SDS - CUTTERSET TO DOUBLE CUT and Replacement, Glass and Mirror, Oil Painting Restoration. Certified Appraisals Painting Restoration. Certified Appraisals 15 Available. Gold and Silver Repair. Clark Claim Services, LLC ClarkAvailable. Claim Services, Gold LLC and Silver Repair. A Full Service Restoration Company A FullComplete Service Restoration Machine Company Shop Service, Welding, Complete Machine Shop Service, Welding, Rug and Fabric Cleaning Service and Stain Mike Clark Rug and FabricMike Clark Cleaning Service and Stain Glass Repair. 1085 Country Place Rd. 1085 Country PlaceGlass Rd. Repair. Asheboro, NC 27203 Asheboro, NC 27203
336-736-8379 Dan336-736-8379 Manning Phone & Fax DanPhone & FaxManning
[email protected] [email protected]
SDS - CUTTERSET TO DOUBLE CUT Email: [email protected] Email:ph: 201-612 [email protected] fax: 201-612-0672 ph: 201-612-8670 fax: 201-612-0672 Clark Claim Services, LLC Clark Claim Services, LLC A Full Service Restoration Company A Full Service Restoration Company
Mike Clark Mike Clark
1085 Country Place Rd. 1085 Country Place Rd. Asheboro, NC 27203 Asheboro, NC 27203
336-736-8379 336-736-8379 Phone & Fax Phone & Fax
[email protected] [email protected] SDS - CUTTERSET TO DOUBLE CUT
Clark Claim Services, LLC Clark Claim Services, LLC A Full Service Restoration Company A Full Service Restoration Company
Mike Clark Mike Clark
1085 Country Place Rd. 1085 Country Place Rd. Asheboro, NC 27203 Asheboro, NC 27203
336-736-8379 336-736-8379 Phone & Fax Phone & Fax
[email protected] [email protected] SDS - CUTTERSET TO DOUBLE CUT C P P C
Welcomes you Welcomes you to the CPPC 2010 Spring WorkshopWelcomes you to to the CPPC 2010 Spring Workshopthe CPPC 2013 Spring Workshop
www.alliedvan.com www.alliedvan.com
If it's important to you, It's important to us www.northamerican.com If it's important to you, It's important to us www.northamerican.com
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439 S. Bolmar Street, Bldg. 10B West Chester, PA 19382 Serving Eastern PA, NJ, DE, Northern MD 610-430-6504 phone / fax 610-430-6514 phone 610-291-4917 cell e-mail: [email protected] WWW.THEFURNITUREGUY.COM
Christine & Jeff Ritzmann 21 Dunn , St. Sayville, NY 11782 Ph: 631-‐563-‐4450 Fax: 631-‐244-‐2925
Email: [email protected]
Complete Claim Service for more than 25 years. In home repairs, shop repairs & extensive 3rd party contacts.
Try us for your Mid to Eastern Long Island Claims needs!
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(formerly Eagle Adjustment Co.)
We have recently changed the name of our business from Eagle Adjustment Co. to Eagle Claims Service.
There has been no change in management and we will be providing the same quality service on which we have built our reputation in the industry.
Thank you for being one of our valued customers.
EAGLE CLAIMS SERVICE P.O. Box 707 Midland City, AL 36350 1-800-239-1116 • fax: 334-983-5729 www.eagle-cs.com • email: [email protected]
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Thank You to our Sponsors/Advertisers Platinum Sponsors Ackerman & Sons Furniture Workshop Complete Claim & Furniture Service Eagle Claims Service Furniture Medic - Headquarters Oldstyle Furniture Pro-Touch Furniture Repair, LLC Rachella SIRVA UniGroup: United Van Lines - Mayflower Transit Gold Armstrong Relocation At Your Service Appraisals Atlas World Group Bentz and Weathersby / Weathersby Guild - Atlanta Complete Furniture & Interiors (CFI) Complete Repair Solutions (CRS) Furniture Clinic of Georgia Furniture Medic by Joey O'Rourke Hensler Furniture Restoration J & J Woodworking jmb furnitureworks - furniture medic Kistner's Full Claims Service, Inc. Metro Claims and Relocation Neer Services Newton Supplies Trefler's UNIRISC, Inc. Wheaton World Wide Moving / Bekins Van Lines
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Silver Associates Claim Service, Inc. At The Shop Furniture Service Clair's Furniture Restoration Clark Claim Services, LLC Furniture Medic by CWI Furniture Medic by DB Furniture Restorations & More, LLC J & S Invisible Repairs Mark F. Romano Furniture Repair National Claims Services, Inc. Nixon Claims Pro Touch Up Inc. Professional Furniture Service See Restorations Unltd., Inc. The Right Touch TRS Furniture Repairs Universal Restoration Services Weathersby Guild Weathersby Guild - Philadelphia Bronze A. Arnold Relocation Best Finishing Company, Inc. Furniture Care of Rochester, NY Furniture Repair by Frys HomeTeam Solutions, LLC Justices Finishing Line Manning Claim Services LLC Martin Custom Woodworking & Antique Restoration Military Office Management (MOM) Movers Claims Processing, LLC R. L. Wills Claim Service West Interior Services ~ Thank You ~
20 C P P C 2013 Spring Workshop Attendees Company Location Attendee AAA Mobile Restoration Specialists Central and South Florida Jim Heath A. Arnold Relocation Louisville, KY Jennifer Cottier A. Arnold Relocation Louisville, KY Lindsey Glasscock Abiding Claim Restorations Indiana, Michigan, Ohio, Chicagoland Ralph Taylor Donofrio Accent Furniture Repair Dallas/Fort Worth Area Andy Chapman Ackerman & Sons Furniture Workshop Denver Metro/Surrounding Mike Ackerman Ackerman & Sons Furniture Workshop Denver Metro/Surrounding Stephanie Johnson Albert Moving Wichita Falls, TX Lisa Granberry All American Moving Group Memphis, TN Nacona Clowes American Red Ball World Wide Movers Indianapolis, IN Dave Thomas American Way Van & Storage Dayton, Cincinnati, Columbus, Toledo Ohio Diana Vann * American Way Van & Storage Dayton, Cincinnati, Columbus, Toledo Ohio Chris Cox * Armstrong Relocation Louisville, KY Kimmie Loeffler Associates Claim Service, Inc. Chicago and Surrounding Areas Kalid Hassoun Associates Claim Service, Inc. Chicago and Surrounding Areas John Hozian At The Shop Furniture Service Philadelphia, PA David Glassberg At Your Service Appraisals Virtual Appraisals by Photo Anywhere, On Site Appraisals in Southeast USA Brenda Murray, ISA Atlas World Group. Evansville, IN Meagan Cargal * Atlas World Group Evansville, IN Brandi Johnston Atlas World Group Evansville, IN Nicole Krieg * Atlas World Group Evansville, IN Brenda McCandless Baker & Co. UK, Germany, Paris, Amsterdam Chris Baker Baker & Co. UK, Germany, Paris, Amsterdam Paul Baker Baker International Insurance Agency Denton, TX Debbie Hanks Baker International Insurance Agency Denton, TX Michelle McHone Bentz and Weathersby / Weathersby Guild - Atlanta Atlanta, GA Missy Bentz Bentz and Weathersby / Weathersby Guild - Atlanta Atlanta, GA Steve Bentz Best Finishing Company, Inc. Houston, TX Brian Blackstock Blackhawk M & S and Fort Dearborn Relocation Sycamore, IL Jennifer Engles Buehler Companies Denver, Colorado Springs & Fort Worth, TX Pam Fischer CRDN Berkley MI Michelle Walters * Carl Colagrossi Furniture Service All of Connecticut and bordering towns of NY & MA Carl Colagrossi Carolina Services of Fayetteville Fayetteville, NC Clara Barnett Charter Properties Claims Lisa Bitler * Charter Properties Claims Shannon Kelly Chipman Relocations Fairfield, CA Liz Johnson * Clair's Furniture Restoration Washington, DC Metro David Clair Clark Claim Services, LLC North Carolina Mike Clark Clark Claim Services, LLC North Carolina Tammy Clark Classic Refinishing Dallas - Ft Worth Metroplex Denny Harris Classic Refinishing Dallas - Ft Worth Metroplex Suzanne Harris Classic Touch Up Southern Colorado Jonathan Heisey Complete Claim & Furniture Service Arizonia and Colorado David Mogensen Complete Claim & Furniture Service Arizonia and Colorado Brad Wattier Complete Claim & Furniture Service Arizonia and Colorado Heidi Wattier Complete Claim & Furniture Service Arizonia and Colorado Kurt Wattier Complete Furniture & Interiors (CFI) Orlando and Space Coast Mitch Treider Complete Repair Solutions (CRS) Texas and Oklahoma Carrie Brown Complete Repair Solutions(CRS) Texas and Oklahoma Chris Brown Craftsmanship by Weathersby Southeastern Virginia Jim Martin Craftsmanship by Weathersby Southeastern Virginia Mark Weathersby DCT Leather US and Canada Dave Turner
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Eagle Claims Service Midland City, AL Dori Bledsoe Eagle Claims Service Midland City, AL John Coleman Eagle Claims Service Midland City, AL Donna Scott Executive Moving Systems Woodbridge, VA Roxanne Ahern Executive Moving Systems Woodbridge, VA Evan Howarth * Fitly Joined Together, LLC Houston, TX Robert Brayton Furniture Care of Rochester, NY Rochester, NY Gus Hoogers Furniture Clinic of Georgia Atlanta, GA / Knoxville, TN Max Falls Furniture Medic - Headquarters Memphis, TN Jimmy Turner Furniture Medic by Bluegrass Furniture Restoration Lexington, KY Bob Dickson Furniture Medic by Bluegrass Furniture Restoration Lexington, KY Laura Lilly Furniture Medic by Bluegrass Furniture Restoration Lexington, KY Dennis Miller Furniture Medic by DB Tucson, AZ Don Soncrant Furniture Medic by CWI Colorado Springs, CO Doreen Ward Furniture Medic by Ferguson Fort Worth, TX Bill Ferguson Furniture Medic by Ferrara Northern Colorado, Southern Wyoming Nicole Ferrara Furniture Medic by Healy Huntsville, AL Metropolitan Area Steve Healy Furniture Medic by Joey O'Rourke Denver, CO Joey O'Rourke Furniture Medic by Sherri Denver Metro Area Sherri Fey Furniture Medic by Wood Restore Dallas / Forth Worth, TX Amy Fry * Furniture Medic by Wood Restore Dallas / Forth Worth, TX Dan Fry * Furniture Repair by Frys Wichita, KS Melody Fry Furniture Repair by Frys Wichita, KS Mike Fry Furniture Restorations & More, LLC South Central PA & Surrounding vicinity Michele Switalski Furniture Restorations & More, LLC South Central PA & Surrounding vicinity Robert Switalski Government Logistics N.V. Germany Melanie Lohaus Government Logistics N.V. Germany Tyler L. Smith H. R. Martin Companies, Inc. S. Alabama, Mississippi, NW Florida Peggie Hart Hensler Furniture Restoration Central Michigan & Detroit Area Brian Hensler HomeTeam Solutions, LLC Kansas City Metro Denise Murphy HomeTeam Solutions, LLC Kansas City Metro Walter Murphy Image Restoration Services Chicago, IL David Kummerow Insurance Services Nationwide Lisa Irvine Inter Trans Insurance Services Irvine, CA Susan Miller Inter Trans Insurance Services Irvine, CA Tammy Williams jmb furnitureworks - furniture medic ALL of MA, RI, S. NH & E. CT Jeff Beaton Kelly's Furniture Service, Inc. Fort Wayne, IN Kelly Kohne Kelly's Furniture Service, Inc. Fort Wayne, IN Lisa Kohne Kistner's Full Claims Service, Inc. NW Illinois/Eastern Iowa Connie Kistner Kistner's Full Claims Service, Inc. NW Illinois/Eastern Iowa Don Kistner LT Claims & Restoration Services Serving North Carolina & Coastal South Carolina since 1986 Larry Tysinger Leaders Moving Ohio, Tennessee, Indiana Mathew Gore Manning Claim Services LLC NYC and Metro Area Jason D'Ercole Manning Claim Services LLC NYC and Metro Area Dan Manning Manning Claim Services LLC NYC and Metro Area Joyce Manning Mark F. Romano Furniture Repair Philadelphia / South Jersey Mark Romano Martin Custom Woodworking & Antique Restoration Repair Firm Serving Coastal North Carolina Curtis Martin Meticulous Furniture & Leather Repair, LLC Houston, San Antonio & Austin Amber Isaac Meticulous Furniture & Leather Repair, LLC Houston, San Antonio & Austin Darence Isaac Metro Claims and Relocation Mexico and Puerto Rico Jaime Radilla Metro Claims and Relocation North and South Carolina and International Debbie Morales Michael’s Restorations Arizona / Southern California Matt Martell Michigan Antique Preservation Co. Inc. Metro Detroit, Southeast Michigan Colleen Hilditch Michigan Antique Preservation Co. Inc. Metro Detroit, Southeast Michigan Bill Witkowski Mid-America Full Claims Svc Entire State of Oklahoma Todd Marks Military Office Management (MOM) Weirton, WV April Kimball
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Military Office Management (MOM) Weirton, WV Jennifer Rawson * Morse Moving & Storage Romulus, MI Stacey Finley Movers Claim Service, Inc. Northeast Florida, Southeast Georgia Matt Schellenberg National Claims Services, Inc. Broadview, IL Pam Johnson National Claims Services, Inc. Broadview, IL Deanna Munizza National Claims Services, Inc. Broadview, IL Kevin Spealman National Restorations Nationwide Kady Jacobsen National Restorations Nationwide Ron Jacobsen National Van Lines Chicago, IL Teresa Brown Nelson Westerberg/Charter Properties Claims Theresa Mueller Nixon Claims El Paso, TX; West Texas & Southern New Mexico Rick Nixon P & M Solutions, LLC Peoria, AZ Paulette Miller Pro Touch Up Inc. North Eastern OH and Erie PA Jim Grimes Pro-Touch Furniture Repair, LLC South Carolina, S.E. North Carolina Todd Reynolds Professional Furniture Service Cincinnati Area Craig Larbes Professional Furniture Service Cincinnati Area Ken Larbes R. L. Wills Claim Service Heyworth, IL Bob Wills Remarkable Restorations All of Texas & Parts of OK, LA, NM Debbie Pierson Remarkable Restorations All of Texas & Parts of OK, LA, NM Matt Todd Restoration Plus Dallas-Fort Worth, TX Cheryl Giddens Restoration Plus Dallas-Fort Worth, TX Thad Giddens SIRVA Ft. Wayne, IN Deanna Clodfelter SIRVA Ft. Wayne, IN Jill Crist SIRVA Ft. Wayne, IN Linda Hamilton SIRVA Ft. Wayne, IN Sandy Marlowe SIRVA Ft. Wayne, IN Cindy Oskey SIRVA Ft. Wayne, IN Becky Shroyer Schroeder Movings Systems/Total Relocation Services New Berlin, WI Linda Picard See Restorations Unltd., Inc. Georgia and Florida Panhandle Bill See Senate Forwarding TSP Attorney Eric Vaughn Shontere Restoration Virginia, Maryland and Washington, DC Amy Callahan * Shontere Restoration Virginia, Maryland and Washington, DC Gene Shontere Soule Furniture Restoration Memphi, TN & Surrounding Tri-State Area Blake Soule Southwest Resources TX, OK, LA & AR Ron Rogers Southwest Resources TX, OK, LA & AR Taryn Rogers Stevens Van Lines Saginaw, MI Aymi Dittenbir Stevens Van Lines Saginaw, MI Kelly Dobis Stevens Van Lines Saginaw, MI John Van Haaren Stevens Van Lines Saginaw, MI Peggy Wilken Suddath Government Services Jacksonville, FL Gary Dootson Suddath Government Services Jacksonville, FL Lina Hart Suddath Government Services Jacksonville, FL Lisa Sapp TRS Furniture Repairs NC, SC and Southern VA Brenda Blanton * TRS Furniture Repairs NC, SC and Southern VA Tommy Morales The Right Touch Greensboro, NC Triad Area, Raleigh/Durham/ Chapel Hill, NC area. Call for Other service areas in NC John C. Mathews The Right Touch Greensboro, NC Triad Area, Raleigh/Durham/ Chapel Hill, NC area. Call for Other service areas in NC Pamela Mathews The Shambles Indianapolis and all of Indiana Ron Sanders Transit Damage Inspection Service Fayetteville, NC - Ft. Bragg, NC Jim O'Leary Trefler's Greater Boston / New England David Manzi UNIRISC, Inc. Norco, CA Julie D'Arca UNIRISC, Inc. Lombard, IL Chris Drexler UNIRISC, Inc. Paramus, NJ Jim McCue UNIRISC, Inc. Richardson, TX Kim Provo
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UNIRISC, Inc. Arlington, VA Dana Robbins UNIRISC, Inc. Arlington, VA Anne Weakley UNIRISC, Inc. Orlando, FL Debi Williams UniGroup: United Van Lines - Mayflower Transit St. Louis, MO Tim Woody UniGroup Relocation Fenton, MO Kim Bess UniGroup Relocation Fenton, MO Kari Simcox Universal Restoration Services San Francisco Bay Area / Monterey Bay Terry Jiminez Universal Restoration Services San Francisco Bay Area / Monterey Bay Valerie Jiminez Weathersby Guild Headquarters Kent Weathersby Weathersby Guild Headquarters Mica Bowman Weathersby Guild - Central Florida Orlando Daniel Shepherdson Weathersby Guild - Eastern NY Eastern New York Tom Merklinger Weathersby Guild - Indianapolis Indiana Brian Haley Weathersby Guild - Jacksonville 100 mile radius of Jacksonville Jerome McClure Weathersby Guild - Louisville Louisville Metro, Ft Knox and Southern IN with Cincinnati and Lexington Doug Roye Weathersby Guild - Louisville Louisville Metro, Ft Knox and Southern IN with Cincinnati and Lexington Jeff Walton Weathersby Guild - New Mexico Santa Fe, New Mexico Martin Blons * Weathersby Guild - Philadelphia Philadelphia, PA Greg Klik Weathersby Guild - Philadelphia Philadelphia, PA Janet Klik Weathersby Guild - Raleigh Durham Raleigh Durham, NC David Baker Weathersby Guild - San Antonio - Austin San Antonio & Austin Mark Magdolen * Weathersby Guild - Savannah Southeast South Carolina and Southeast Georgia Chris Armes Weathersby Guild - Seattle Seattle / Tacoma / Bellevue Tim Shaffer Weathersby Guild - Seattle Seattle / Tacoma / Bellevue Cheryle Weisenberger Weathersby Guild - Wisconsin Southeast Wisconsin Fred Wood West Interior Services Pittsburgh, PA Tom Kuhns West Interior Services Pittsburgh, PA Chris Martin Wheaton World Wide Moving / Bekins Van Lines Indianapolis, IN Shannon Bitz Wheaton World Wide Moving / Bekins Van Lines Indianapolis, IN Michelle Borden Wheaton World Wide Moving / Bekins Van Lines Indianapolis, IN Debbie Garrison Wheaton World Wide Moving / Bekins Van Lines Indianapolis, IN Kristen Goodling * Wheaton World Wide Moving / Bekins Van Lines Indianapolis, IN Vanessa Hairston Wheaton World Wide Moving / Bekins Van Lines Indianapolis, IN Becky Johnston Wheaton World Wide Moving / Bekins Van Lines Indianapolis, IN Kathy Kendall Wheaton World Wide Moving / Bekins Van Lines Indianapolis, IN Trina Morgan Wheaton World Wide Moving / Bekins Van Lines Indianapolis, IN Laura Pritchard Wheaton World Wide Moving / Bekins Van Lines Indianapolis, IN Laura Pung Wheaton World Wide Moving / Bekins Van Lines Indianapolis, IN Jessica Young * Thank You For Attending the Spring 2013 Workshop! MOVERS CLAIMS PROCESSING, LLC
Lorenzo or Bo Tubaya
P.O. Box 145 Mike & Melody Fry Louisville, CO 80027 416 N. Popular Newton, KS 67114 Ph. 720-‐222-‐1599 Fax 720-‐222-‐1601 Ph. 877-‐283-‐7655 Email: [email protected] Email: [email protected] Web: www.furniturerepairbyfrys.com We offer consulting services in all areas of moving and
storage claims processing. Our proven method ensures Stripping, Refinishing, Dents, Nicks, Scratches, that our clients save money and keep satisfied customers. Burns, etc., Antique Restoration, -‐ Touch ups, Leather, Caning & Cabinet Re-‐facing, etc. www.moversclaims.com
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The of An Authorized TheS taff of Restoration An Authorized CenterAmerica’s Furniture S ark oManoRestoration Restoration Specialists M F. r Center America’s Furniture taff MarkProfessional F. r On-SiteoMano Furniture RepairRestoration Specialists "Associates Claim Service" Professional On-Site Furniture Repair "Associatewelcomess Cla theim Service" welcomes the Over 30 Years Experience An Authorized Over 30 Years ExperienceServing Restoration CenterAmerica’s Furniture Mark F.Serving Southernro M NJ,ano Philadelphia,Restoration Specialists ProfessionalSouthern On-Site NJ, Furniture andPhiladelphia, Southeastern Repair PA back to Indianapolis An Authorized Restoration and Southeastern PA Center back toand Indianapolis Wishes “All claims handled by MarkAmerica’s Furniture ark oMano Restoration Specialists and Wishes M “All F. claims r Overhandledfrom start 30by to Mark Years Finish” Experience Professional On-Site Furniture RepairServing from start toSpecializing Finish” in what matters most: Everyone Attending Specializing in• Expert whatSouthern matters Repairs NJ, most: Philadelphia, Everyone aAttending Over 30 Years Experience a • Expert Repairs• Reasonable and Southeastern Charges PA Successful & Enjoyable • Reasonable Charges• Satisfied CustomersServing Successful & Enjoyable “All claims handled by Mark • Satisfied CustomersSouthern NJ, Philadelphia, Ph (609) 330-7323 • Fax (856) 853-2626 fromand Southeasternstart to Finish” PA Spring Workshop! Ph (609) 330-7323 Specializing• [email protected] (856) 853-2626 in what matters most: [email protected]“All• Expertclaims Repairs handled by Mark Spring Workshop! www.markfromanofurniturerepair.comfrom• Reasonable start to Finish” Charges Specializing• Satisfied in Customerswhat matters most: • Expert Repairs John Hozian Ph (609) 330-7323 • Fax (856) 853-2626 John Hozian • [email protected] Charges AssociatesAssociate sClaim Claim S eServicervice Inc. Inc. • Satisfiedwww.markfromanofurniturerepair.com Customers Schaumburg, IL Ph (609) 330-7323 • Fax (856) 853-2626 847-985Schaumburg,-1726 acsinc1@sbc gILlobal.net [email protected]
847-985-1726 [email protected] www.markfromanofurniturerepair.com
AMSA Member
Member IAM Member
CPPC Claims Journal Contributor for:
International Corner Real and Fakes
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Repairing, enhancing and
Before restoring in partnership with CPPC for more than 10 years.
• Antiques • Dressers • Cabinets • Desks • Tables • Chairs
After
Moving Industry Advantages
• Thorough, accurate, prompt reporting • Comprehensive assessment and verification of claims • Proficiency in identifying pre–existing damage • A wide range of third–party services • Uniformed, skilled restoration specialists • Nationally trained and supported local restoration specialists 800.408.7378
www.furnituremedic.com
©2012 Furniture Medic L.P. All rights reserved.
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Furniture Restorations & More, LLC National d/b/a Furniture Medic by Michele National ClaimsClaims Services,Services, Inc.Inc. 717 361 7600 • 717 361 7622 fax
[email protected] " The Military Claims Experts" " "The The Military Military ClaimsClaims Experts"
Inspections • Repairs • Residence Damage
♦ Domestic ♦ and International Claims Extensive 3rd Party Network ♦DomesticDomestic and and International International ClaimsClaims
♦ Prompt Attention to Claims ♦Now ♦Now Handling Handling both both DP3 DP3 andand Non DP3DP3 Claims Claims Now Handling both DP3 and Non DP3 Claims ♦Set ♦Set-offs-offs handled handled free free unless unless refundrefund obtainedobtained ♦Set-offs handled free unless refund obtained Serving South Central Pennsylvania
& Vicinity ContactContact Kevin Kevin SpealmanSpealman Contact Kevin Spealman byby phone phone at at 800 800--325325-6889 by phone at 800-325-6889 oror by by em emailail atat [email protected] by email at [email protected] “the prescription for damaged furniture”® [email protected] Jim Crews
Furniture Medic by FSE
360.761.7198 office 253.740.3798 cell 360.234.1010 fax [email protected] Furniture Medic by Joey O'Rourke
Servicing all of Denver County
Moving Claims Insurance Claims Disaster Restoration Precision Repairs Cabinet Re-Facing Image Enhancement Commercial Repairs
14851 E. Purdue Place Aurora, CO 80014 Ph: 720-219-2012 Fax: 720-870-6657 [email protected]
27 C P P C Five generations and three locations. Claims services with experience. • Full claims services • Professional inspection reports • In-home repairs • Complete refinishing & reupholstery work • All 3rd party services available
Denver
2400 West Belleview Ave. Littleton, CO 80120 (303) 798-3220 fax (303) 798-9888 fax [email protected] www.ackermans.com
Minneapolis / St. Paul
2525 West Highway 13 Burnsville, MN 55337 (952) 890-2284 fax (952) 890-2296 fax [email protected] www.ackermansmn.com
Chicago
1525 East Burgundy Pkwy. Streamwood, IL 60107 (800) 481-9702 fax (630) 736-8883 fax [email protected] www.ackermanrefinishing.com
5th generation craftsmen since 1895.
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Brenda Murray, ISA At Your Service Appraisals 945 Maricopa Drive, Murfreesboro, TN 37128 [email protected] (615) 668-5473
Brenda Murray is a member of the International Society of Appraisers. With her passion for antiques and her years in the moving industry she understands that the entire claims process begins with the value of an item. Brenda contributes monthly to the CPPC Claims Journal with her “Appraisal Forum” articles and is running for a spot on this year’s CPPC Board of Directors. Brenda is available for appraisals concerning your moving claims. She does Virtual Appraisals by photo as well as on site appraisals.
Gus Hoogers, Proprietor FURNITURE CARE OF ROCHESTER Serving Rochester and Central Western NY Full service repair firm providing all
claims related needs onsite or in-shop hersby WW eateat hersby Phone: (585) 482-4480 • Fax: (585) 425-7125 A Legacy of Excellence [email protected] GuildG uild 45 Southcross Trail, Fairport, NY 14450 Phone: (678) 481-7518
HomeTeam Solutions, LLCTM www.weathersbyguild.com Providing you with claims solutions in W Missouri and E Kansas Since 1955
We specialize in military bases 41 locations from Miami to Seattle and Boston to Hawaii Ft. Leavenworth, KS • Ft. Riley, KS Each member known for skill, reliability, and character and Whiteman Air Force Base, MO www.weathersbyguild.com
HomeTeam Solutions, LLCTM 913-262-0510 or fax 913-262-2979 • [email protected]
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UNITED® Van Lines Best Wishes For A Successful Spring 2013 Workshop!
One United Drive Fenton, Missouri 63026-1552 (636) 326-3100
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The RightThe Touch Right Touch
A FULL CLAIMSA FULL SERVICE CLAIMS PROVIDER SERVICE PROVIDER Z In business Z Infor business 20 years for 20 years In business for over 20 years WWeateathersbyhersby John & Pam JohnMathews & Pam Mathews A Legacy of Excellence GuildGuild Philadelphia Specializing inSpecializing complete in in-shop complete restoration/refinishing in-shop restoration/refinishing Phone: (678) 481-7518 as well as on-assite well furniture as on- sitetouch furniture-up, repairs touch -up, repairs and Property anddamage Property damage www.weathersbyguild.com Third Party SThirdervices Party include: Services include: We want to take this opportunity Leather/Vinyl/Caning/ElectronicsLeather/Vinyl/Caning/Electronics
SERVING CENTRAL SERVING NORTH CENTRAL CAROLINA NORTH & SOUTHWEST CAROLINA VIRGINIA & SOUTHWEST VIRGINIA to thank you for your business. North Carolina North Carolina Virginia Virginia We look forward to our continued Durham, Chapel Hill,Durham, Raleigh, Chapel Wilson Hill, Raleigh, Wilson Martinville, Danville Martinville, Danville Zip Codes Zip Codes Zip Codes Zip Codes partnership towards successful 275 – 278 275 – 278 24112- 113, 2454024112-44 -113, 24540-44
claims Greg and resolution. Janet Klik Greensboro, Oak Greensboro,Ridge, Summerfield Oak Ridge, Summerfield Kernersville, Winston Kernersville,-Salem Winston-Salem Weathersby Guild Philadelphia Zip Codes 270 -Zip274 Codes 270-274
Phone: 484-‐480-‐4375 CALL FOR OTHERCALL AREAS FOR OTHEROF COVERAGE AREAS OF COVERAGE email: [email protected] (336) 643-5772(336) OR (336 643) -202577-22420 OR ( 336 )FAX 202 -(2420336) 64 3 - 7801FAX ( 336) 643-7801
Proudly servicing Philadelphia, [email protected]@prodigy.net
Delaware and Southern New Jersey
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CPPC ad.qxp:Layout 1 3/29/11 1:55 PM Page 3
CPPC ad.qxp:Layout 1 3/29/11 1:55 PM Page 3
Ten yTeeanrsyeoafrs of excelelexncetllseenrtvsiecrevice to CPtPoCCPmPeCmmbemerbse. rs. Start StotarftintoiTsefhinn.iyshe.ars of excellent service Guaranteed workmanship ensures professionalism Guaranndtenehdawncoerskymouarnresphuiptaetinosnu. res professionalism to CPPC meamnd ebnhaencerssyo.ur reputation. C PMoPvinCg IndusStrytAadvratntatgoes finish.National Accounts Program Benefits Moving Ind• TuhosrtoruyghA, adccvuarantet,aprgomespt reporting Nat•iNoantioanlaAl ccovceoraugne ts Program Benefits • Comprehensive assessment and • Standardized pricing • Thorough, accurate, prompt reporting • National coverage verification of claims • Centralized batched billing
• Proficiency in identifying pre-existingTim Ward • Compreh ens ive ass ess me nt a nd • St an• 2d 4a/r7d/3iz6e5dWperbicPionrgtalGAucacerassnteed workmanship ensures professionalism dam age See Restorationsand enhances your reputation. verificatio n o f cl aim s • Cen•tPrariolirzietydsebravticehed billing
• A w ide rang e o f thi rd-p arty serv ices • Proficien cy i n id ent ifyi ng p re- exi stin gTim Ward • 2 4/7• A/3b6ili5tyWtoemboPnoitrotar ol Ardcecrestsastus • Un i form ed a nd s kil led t ech nicia ns damage Mo vin g I nd ust ry Advantages UnlimitedNational Accounts Program Benefits • P rio• rOitnyesneurmvibcer to call • Ide ntifie d ve hicle s Furniture Medic by CWI • A w ide ra ng eWo f tehi rldc-po armt•y Tsheorrv oitucegos h, aSc cuaran te, pD romi pet rge poor ting • National coverage 935 E. Filmore • A bility toAtlantamonitor oMetro,rder stat uFloridas Panhandle
• Uniformed andServingskil lNorthed t eSanch •DiegonCoicm iCountyColoradoapnrseh Coastalens Springs,iv includinge asse COs Campsm e80907 nPendletont and • Standardized pricing
• One number to&ca lPortionsl of Alabama 48 Hour Customer Contactve ri(719)fic ati o630-7724 n of cla imsThird Party Services • Centralized batched billing • Identified vehiclDigitales Photos Consistent Image, Price and Presentation Furniture Medic by CWI 85% of Furniture• ProfFax: iDamagecien (719)c restoredy in 630-0768id ine Customer'sntifyin gHomepr e-existingTim Ward Welcome to S a n D i eg o • 2 4/7/365 Web Portal Access
935 E. Filmore [email protected] Mike Lawbaugh d a ma ge (760) 597- 4004 Office Full Professional Restoration Serving North San Diego CountyColorado Coastal Springs, including CO Camp 80907 Pendleton • P riority service 925 Poinsettia Ave. Suite 15 (760) 822 -7598 Cell 48 Hour CustomerVista, Ca Contact 92081 • A w id e ra ng [email protected] f t Pahirty rd Services-p art y serv i ce s and Digital Photos (719) 630-7724C onsistent Image, Price and Presentation • A bility to monitor order status
Fax: (719)• Uni fo 630-0768rm ed and skil led t ech nicia ns Claims Handling Services 85% of Furniture Damage restored in Customer's Home • One number to call [email protected]• Identified veh icles Furniture Medic by CWI Mike Lawbaugh W e (760)lc 597om- 4004e Office to San Diego 935 E. Filmore 925 Poinsettia Ave. Suite 15 (760) 822-7598 Cell Bill See Vista, Ca 92081 [email protected] North San Diego CountyColorado Coastal Springs, including CO Camp 80907 Pendleton
48 Hour Customer Contact Third Party Services770-455-4164 Ph Digital Photos (719) 630-7724Consistent Image, Price and Presentation Fax: (719) 630-0768800-408-SERV 85% of Furniture Damage restored in Customer's Home [email protected] [email protected] ituremedic.com Mike Lawbaugh (760) 597- 4004 Office770-455-0306 Fax 925 Poinsettia Ave. Suite 15 (760) 822-7598 Cell Vista, Ca 92081 [email protected]
800-408-SERV furnituremedic.com
800-408-SERV furnituremedic.com
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R.L. Wills Claim Service Est. 1983
Moving Co. Insurance Claims Furniture & Architectural Restoration
6424 Alexander Rd. [email protected] Heyworth, Ill. 61745 www.alrestoration.com 309/826-0035 309/473-3434 (fax)
email: [email protected]
Kistner's Full Claims Service, Inc.
Ph: (309)-786-5868 Fx: (309)-794-0559 [email protected] Claim Resolution & Specialized Services www.kistners.com * Inspections & Repairs * Gliding Restoration * Catastrophic Claims * Frame Restoration * On-Site Repairs & Touch Up * Statue Restoration Serving * Gallery & Closed Grain Finishes * Property Damage * Furniture Stripping * Leather & Vinyl Repair Northwestern * Manufacturing of New Parts * Piano Restoration Illinois/Eastern Iowa * Caning * Polyester Touch Up * Porcelain * Appliance Repair * Marble * 3rd Party Services * Oil Painting Don & Connie Kistner
MEMBER C P P C
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Pro Touch Up Inc. In Home Furniture Touch-‐up & Repairs
or us do Furniture Refinishing and Re-‐upholstering
Full and Complete Claims Service Covering all of Northeastern Ohio T.R.S. Furniture Repairs and further upon . request
90% of work completed in home “Specialist in Polyester Repair” TOMMY MORALES
(440) 951-‐5874 Fax: (440) 953-‐1249 Authorized Repair Firm
[email protected] For Major Movers
Carpet & Upholstery Cleaning Specializing in Professional Finishing, Repair and In-‐Home Touch-‐Up of Fine Furniture and Transit rd Related Damage with a full 3 party service network. P.O. Box 18703, Member of: Jim G Charlotte, N.C. 28218 3653 Lost Unit Ph. 704-‐882-‐1117 Fax 704-‐882-‐8618 OH
FurnitureFurniture Clinic Clinic ofof Georgia, Georgia, Inc. Inc. 770-941-4607 •770 www.furniture-clinic.com-941-4607 www.furniture-clinic.com
• We offer FULL service claims inspection and repairs... specializing in on-site touch-up and repair.
• Family owned & operated with over 40 Years Experience
• Cover the entire state of Georgia + South & East Tennessee
• Specializing in Antique Restoration
• Professional Reports
• Thorough, accurate, prompt service
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C P P C
ilitary ffice anagement “Handling your claim settlement needs” Over 100 years combined experience [email protected] by DB by DB Serving all of Southeastern Arizona since 1997 Serving all of Southeasternby DB Arizona since 1997 Welcomes all to the CPPC 2013 Spring Workshop! Serving all of Southeasternby DB Arizona since 1997 Welcomes all to the CPPC 2013 Spring Workshop!
ServingDon’t all of forget Southeastern to ask us Arizona about sinceour new 1997 Customer M.O.M. TSP Welcomes all to the CPPC 2013 Spring Workshop! Don’t forget to ask us about our new “Customer Loyalty Program” http://www.militaryofficemanagement.com
WelcomesDon’t“Customer all toforget the CPPC to Loyalty ask 201 us3 Springabout Program” ourWorkshop! new 520-290-3311 520 -747-0085 (fax) Don’t520“Customer- 290forget-3311 to ask Loyalty us520 about-747 Program”- 0085our new (fax)
“CustomerDon “DB”Loyalty Soncrant Program” 520-290-3311 520-747-0085 (fax) Owner andDon Chief “DB” Bottle WasherSoncrant - (USAF – Retired) O520wner-290 and-3311 Chief Bottle 520 Washer-747-0085 - (USAF (fax) – Retired) Don “DB” Soncrant Owner andDon Chief “DB” Bottle Soncrant Washer - (USAF – Retired) (Restoration Center Logo) Owner and Chief Bottle Washer - (USAF – Retired) (Restoration Center Logo)
(910) 793-5900 (Restoration Center Logo) Curtis W. Martin 3414-a MerChant Court
(Restoration Center Logo) CustoM Furniture CraFtsMan WilMington, nC 28405 www.martin-antique-restorations.com [email protected]
Corporate Service International F For all repairs and claims management needs all over I R S France T
Your one stop shopping from preliminary inspection to final repair C L • Emergency ServiceService available available • Digital• Digital photos photos • Timely & detailed reports • Quick written repair estimates A • Timely & detailed reports • Quick written repair estimates S • Furniture repair & refinishing • Antique & modern restoration • Furniture repair & refinishing • Antique & modern restoration S • Competitive rates • Quality guarantee • Competitive rates • Quality guarantee S Immediate reply to all requests - Quick repair performed E Please, contact us for all your claims needs in France R V Tel: +33.1.34.45.50.30 17 Avenue des Morillons I C Fax: +33.1.34.45.52.00 95140 Garges les Gonesse E Email: [email protected] Paris - France
36 C P P C Welcome to the Workshop Alan R. Jobe, CPPC Executive Director Welcome to the CPPC 2013 Spring Workshop. I am honored to be your Executive Director and am excited by the caliber of the workshop this year. Yes we are in the same city as last year and yes, we are at the same hotel; but that is where the similarities end. We have new subject matter for this event under the direction of the Workshop Chair, Brenda McCandless of Atlas World Group and her committee, Linda Hamilton of SIRVA and Connie Kistner of Kistner’s Full Claims Service.
We are excited to include a guest Speaker this year, who we think will help you see the error of our ways through humor. One thing most of us can use in our daily fight of providing good Customer Service is a little more humor. The stress of our daily business can be a little overwhelming. For those that do not walk a mile in our shoes, they just might not get it. Be sure to let the Workshop Committee and the CPPC Board know what you think of this added feature. It has been too many years to count, since we have had a professional guest speaker.
As always, a big factor of attending any of the CPPC events is the option to network amongst old connec- tions and any potential new connections. Do not miss out on this priceless element of the event. Don’t be afraid to stick out your hand, introduce yourself and share a business card. Even if they are a past connection, it doesn’t hurt to reconnect and let them know you are available to help them in their work.
This is the second year for us to conclude our event with the closing reception on Saturday night. This schedule seemed to work well for us and why we continued with this format. We should be in for quite a treat with our entertainment for the recep- tion. Come and enjoy the musical sounds of some of our own members as they hit the stage as the musi- Expert Art & Furniture Restoration cal group “Pre-Existing Damage”. Thank you to our Our team of skilled artisans preserve members that took the step to expose their musical & protect your treasures. talents for this event. Their names are outlined in the ad for the closing reception earlier in this pro- gram.
Please take notes as you feel necessary. We are W O O D & F U R N I T U R E attempting to do a little more comprehensive sum- mary of this year’s event in one of the upcoming P O R C E L A I N & C E R A M I C S Journals. We aren’t quite to the point where we can digitally record the entire event, but that is always a G L A S S & C R Y S T A L goal for the future. We have some of the best people B O O K S working in the Moving Claims Industry amongst our membership; and we are grateful to every one S I L V E R & O T H E R M E T A L S of them that takes the opportunity to share of them- selves, their knowledge and their experience for the P A I N T I N G S & F R A M E S better good of everyone. That is the sign of a true team player. Together we have the ability to be- F I N E A R T C O L L E C T I B L E S come stronger and the true leading source of claims information in our industry. Thank you to every- one that contributes through these events, our web T R E F L E R . C O M • ( 6 1 7 ) 9 6 5 - 3 3 8 8 site and through our monthly CPPC Claims Journal ❖ publication. 2 9 T O W E R R O A D N E W T O N , M A 0 2 4 6 4
37 C P P C CPPC 2013 Fall Convention
Flamingo Las Vegas
CPPC 2013 Fall Convention will be held at the Flamingo Las Vegas on October 13th, 14th & 15th, 2013
We have contracted incredible room rates starting at $59.00 a night. This rate extends to three days pre and post of the event. At this rate, you may want to plan for some extra days. Hotel rates over the weekend can easily exceed $200 in most hotels. Las Vegas offers many things to see even if you are not a gambler.
Find the link for room reservations on the CPPC web site, www.claimsnet.org C P P C
Join Us For The CPPC 2013 Convention in Las Vegas, NV October 13th, 14th & 15th & the CPPC 2014 Spring Workshop at the Union Station DoubleTree in St. Louis, MO April 25th & 26th.