C P P C Welcome! Claims Prevention & Procedure Council, INC. 2013 Spring Workshop We’re Glad You’ve Joined Us! April 19th & 20th, 2013 Sheraton Indianapolis City Centre Hotel Indianapolis, IN C P P C BOARD OF DIRECTORS PRESIDENT Deborah Williams (Insurance) Unirisc (407) 228-2026 [email protected] VICE PRESIDENT Dan Manning (Rep.) Manning Claim Services (201) 612-8670 [email protected] SECRETARY Dori Bledsoe (Mvg/Stg Agent) Covan World-Wide Moving (800) 239-1116 [email protected] TREASURER Don Kistner (Rep.) Kistner’s Full Claims Service, Inc. (309) 786-5868 [email protected] DIRECTORS Bob Dickson (Rep.) Furniture Medic by Bluegrass Restoration (859) 272-4000 [email protected] Linda Hamilton (V.L.) SIRVA: Allied/NAVL (260) 429-3267 [email protected] Terry Jiminez (Rep.) Universal Restoration Services (408) 998-3499 [email protected] Kathy Kendall (V.L.) Wheaton World Wide Moving/Bekins Van Lines (317) 504-0766 [email protected] Kimmie Loeffler (Mvg/Stg Agnt) Armstrong Relocation (888) 827-4156 / (270) 827-4156 [email protected] Brenda McCandless (V.L.) Atlas World Group, Inc. (812) 424-4326, Ext. X-2550 [email protected] Bill See (Rep.) See Restorations Unltd., Inc. (770) 455-4164 [email protected] Mitch Treider (Rep.) Complete Furniture & Interiors (321) 269-1141 [email protected] Mark Weathersby (Rep.) Craftsmanship by Weathersby (757) 464-9150 [email protected] Tim Woody (V.L.) United VL/Mayflower Transit (636) 305-4140 [email protected] EXECUTIVE DIRECTOR Alan R. Jobe (866) 276-5656 [email protected] C P P C Welcome to Indianapolis, IN and the CPPC 2013 Spring Workshop We have a great agenda planned for you! President’s Message In the opening session, you will be introduced to those members that are running for the Board of Directors. The voting will take place on Saturday morning. A member must be present and in good standing thirty days prior to the vote, to be eligible to vote. Your name badge will be marked with a “V” to denote your voting status. This is a great opportunity for you to get to know the nominees for this year’s ballot and to make sure that those you elect represent your interests on the Board. It is with much regret that I announce that Don Kistner of Kistner’s Full Claims Service, Inc. has decided to resign so that he can focus more on his business. Don has been absolutely amazing in his position as the Board’s Treasurer. Don, with the as- sistance of Alan, completely restructured and overhauled the accounting system. He presents the finances at the Board meet- ings with detail and accuracy, always having the answer to any question. I want to take this time to personally thank Don for his service to the Board and most especially for his service on the Executive Board as the Treasurer. I would also like to thank Don for his willingness to work closely with the next Treasurer during the transition. We will update you on the results of the elections on the website and in the June issue of the CPPC Claims Journal. On the schedule for the breakout sessions on Saturday morning we have information on the possibility of obtaining insur- ance coverage for the membership. If you are interested in what this could offer you, please consider attending this session. The co-chairs for this project are Bob Dickson of Furniture Medic by Bluegrass Furniture Restoration, Inc. and Terry Jiminez of Universal Restoration Services. Colin Galloway and Lisa Irvine have taken the surveys that were submitted, as well as having reviewed the policies that are presently in effect for several board members, to create suggestions on how we can help our membership obtain their coverage that hopefully will save them money. The Exhibit Booths will be open from noon to 1:00 pm on Friday, and the auction items will also be displayed at that time. We hope that you will create time in your schedule to visit with our Exhibitors and enjoy what they bring to the Workshop. For our new attendees, there is a meeting scheduled from 12:30 to 12:55 on Friday. We encourage you to use this opportunity to meet with the Board and discover all that the CPPC is about and the events that we sponsor. Lastly, while it is a challenge to meet everyone at these events, I do hope that if we haven’t yet had that privilege, that you will introduce yourself to me. I also hope that everyone enjoys themselves this weekend. We look forward to your feedback on how we did and how we might improve our events for everyone in the future. 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Military Representation Invited 12:00-1:00 pm Registration and Official Opening of the CPPC 2013 Spring Workshop Exhibit Booths Open (All members welcome) Sign-up for Mary Kay Sessions 12:30-12:55 pm New Attendees Briefing with CPPC Board Members 1:00-2:00 pm Opening General Session Welcome by CPPC President - Deborah Williams Overview by Workshop Chair - Brenda McCandless - Atlas World Group 50/50 Raffle Kickoff Self-Introductions of Attendees Election Review/Floor Nominations Kimmie Loeffler - Armstrong Relocation Kathy Kendall - Wheaton World Wide/Bekins Van Lines Gus Hoogers - Furniture Care of Rochester Insight to CPPC Website - Alan Jobe - CPPC How many of your customers are viewing your company info on a regular basis? Nominee Introductions 2:00-3:00 pm Motivational Presentation Speaker - Todd Hunt 3:00-3:15 pm Break 3:15-4:15 pm Who, What, When & Why (with a humorous, energetic spin) Moderator: Brandi Johnston - Atlas World Group Panel Members: Bob Dickson - Furniture Medic by Bluegrass Furniture Restoration, Inc. Chris Armes - Weathersby Guild - Savannah Meagan Cargal - Atlas World Group Chris Drexler - UNIRISC - IL Shannon Bitz - Wheaton Worldwide 4:15-4:30 pm Break 4:30-6:00 pm Vendor Demonstrations Modearator: Mark Weathersby - Craftsmanship by Weathersby 1) On Site Water Base Finish Repair by Kent Weathersby of Weathersby Guild 2) Polyester Repair by Steve Bentz of Bentz & Weathersby 3) Modern French Polishing by Ken Larbes of Proffessional Furniture Repair 4) Multiple Uses of Epoxy Sticks and A Few Tricks by Jim Martin of Craft by Weathersby 5) Latest Mold Making Technology by Jeff Beaton of jmb furnitureworks - furniture medic 6) Spray Odor Control - That Works by Mark Weathersby of Weathersby Enterprises 7) Broken Chair Spindle Repair without removing piece by Dennis Miller & Bob Dixon of Furniture Medic by Bluegrass Furniture Restoration Exhibit Booths Open Mary Kay Sessions with pre-registration 3 C P P C Saturday, April 20 7:30-8:30 am Breakfast Exhibits Open 8:30-8:45 am General Session Opens Meeting Chair – reminder of even Election Ballots Distributed 8:45-9:45 am AMSA’s “ProMover” Program discussion - Dori Bledsoe 9:45-10:00 am Break 10:00-11:00 am Breakout sessions 1) Real or Fake - Debbie Morales/Metro Claims 2) Non-Carrier Claim Reps - How do our claims differ from van lines? Moderator: Pam Fischer - Buehler Companies Panel: Kimmie Loeffler - Armstrong Relocation Linda Picard - Schroeder Moving Jennifer Engles - Blackhawk Moving 3) Insurance - Lisa Irvine - Insurance Liason Bob Dickson - Furniture Medic by Bluegrass Furniture Restoration, Inc. Terry Jimenez - Universal Restoration Services 11:00-11:15 am Break 11:15-12:15 pm Breakout sessions 1) Real or Fake (Repeat) – Debbie Morales/Metro Claims 2) Question & Answer Session – CPPC Board members Dan Manning - Manning Claim Services, LLC Kathy Kendall - Wheaton Worldwide/ Bekins Van Lines 3) Military Claims Adjudication Moderator: Tyler Smith – Government Logistics N.V 12:15-1:30 pm Lunch - Panorama Ball Room – 21st Floor 1:30-2:30 pm In an Industry where each client has their own set of requirements, where does a vendor turn for direction? “Even a pack horse driver looks fine in proper dress” “A proverbial insight into the claims business” Moderator: Dave Kummerow - Image Restoration Services Panel: John Hozian - Associates Claim Service, Inc. Chris Drexler - UNIRISC - IL 2:30-2:45 pm Break 2:45-3:45 pm "Newly-Word" Game (Industry Terminology) Game Host - Heidi Wattier - Complete Claim & Furniture Service Panel: Julie D'Arca / Insurance Rep - Unirisc Denna Clodfelter / Van Line Rep - SIRVA Becky Johnston / Mil Rep - Wheaton World Wide Mvg / Bekins Van Lines David Mogensen / Rep Ven Rep - Complete Claim & Furniture Service 3:45-4:30 pm Town Hall/Election Results/Give away drawing 4:30-5:45 pm Closing Board Meeting - Open to Membership 6:30-9:00 pm Closing Reception “CPPC Indy Mad Hatter Party” with CPPC's Members: “Pre-Existing Damage" Valerie Jiminez - Lead Guitar • Dan Manning - Rhythm and Vocals Bill See - Bass • Rick Nixon - Rhythm and Vocals Mitch Treider - Drums • Ron Rogers - Guitar and Vocals Hat Competition & Raffle Drawing 4 C P P C CPPC Spring Workshop 2013 Keynote Speaker Todd Hunt Friday, April 19 Business Humorist “Communication Bleeps “Your humor added just the right touch to our convention, and you challenged us to take a good and Blunders in Business” look at how we communicate (or miscommunicate, as the case may be) with customers and employees.