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C P P C Welcome! Claims Prevention & Procedure Council, INC. 2012 Fall Convention We’re Glad You’ve Joined Us! October 7th, 8th & 9th, 2012 The Menger Hotel San Antonio, Texas C P P C BOARD OF DIRECTORS PRESIDENT Deborah Williams (Insurance) Unirisc (407) 228-2026 [email protected] VICE PRESIDENT Dan Manning (Rep.) Manning Claim Services (201) 612-8670 [email protected] SECRETARY Dori Bledsoe (Mvg/Stg Agent) Covan World-Wide Moving (800) 239-1116 [email protected] TREASURER Don Kistner (Rep.) Kistner’s Full Claims Service, Inc. (309) 786-5868 [email protected] DIRECTORS Bob Dickson (Rep.) Furniture Medic by Bluegrass Restoration (859) 272-4000 [email protected] Linda Hamilton (V.L.) SIRVA: Allied/NAVL (260) 429-3267 [email protected] Terry Jiminez (Rep.) Universal Restoration Services (408) 998-3499 [email protected] Kathy Kendall Wheaton World Wide Moving/Bekins Van Lines (317) 504-0766 [email protected] Kimmie Loeffler (Mvg/Stg Agnt) Armstrong Relocation (888) 827-4156 / (270) 827-4156 [email protected] Brenda McCandless (V.L.) Atlas World Group, Inc. (812) 424-4326, Ext. X-2550 [email protected] Bill See (Rep.) See Restorations Unltd., Inc. (770) 455-4164 [email protected] Mitch Treider (Rep.) Complete Furniture & Interiors (321) 269-1141 [email protected] Mark Weathersby (Rep.) Craftsmanship by Weathersby (757) 464-9150 [email protected] Tim Woody (V.L.) United VL/Mayflower Transit (636) 305-4140 [email protected] EXECUTIVE DIRECTOR Alan R. Jobe (866) 276-5656 [email protected] C P P C President’s Message Hello everyone and welcome to the 2012 Fall Convention here in San Antonio, TX! You should know that this is the first time that the CPPC and AMSA have scheduled their events at the same location, and we are very excited about this joint venture. You will find this a great opportunity to meet AMSA members and find out first-hand what AMSA is all about. When the opportunity presents itself, I know that you will introduce yourself to any AMSA members and help them feel welcome. The Convention is jam packed with information, including the newest session on the Better Business Bureau. Given that most of us, if not all of us, have had to respond to complaints from the BBB, this session should prove to be helpful in our claims handling. Other sessions include: Status of the Moving Industry; Claim Trends & Relationships; Transportation Law/Claim Resolu- tions; A message from Linda Bauer of AMSA; Carriers, Insurance Underwriters and Repair Firms-Just Whose Side Are You On?; breakout sessions on Military/GSA Claims Handling; Small Business Advisor and Social Media; as well as an Inter- active Round Table on Claim Resolution. You will find the complete agenda with times and panelist information in your program. Please consider attending as many sessions as you can. For those of you who are first time attendees, please take time to introduce yourselves to your Board of Directors; and if you are looking to meet someone in particular, let one of us know and we will be happy to make introductions for you. Please also take a moment to locate me and introduce yourself. I enjoy meeting our membership and hearing about what you think of the event. Your ideas and suggestions are much appreciated and assist us with future event planning. Here’s to a great time in San Antonio for us all. Regards, Debi Williams (.&1/(61$00610,1$0'6+( $..108(06,10 (917.'.,-(616+$0-$..1)1745(48,&(2418,'(45)146+(,4 '(',&$6,10241)(55,10$.,5/$0'+$4'914-,06+(5(48,&,0*1)174 &7561/(45!17+(.261/$-($',))(4(0&(,0%4,0*,0*$%176 &7561/(45$6,5)$&6,10 )),&(5Offices,0 in:141061$0$'$ Toronto, Canada; $4$/751/%$4',&+$4'510Paramus, NJ; Lombard, IL; Richardson, TX; Norco,14&14.$0'1 CA; Orlando, FL; and$0' our Corporate17414214$6(($'37$46(45,0 Headquarters located in4.,0*610 Arlington, VA "at 6+64((67,6( 2000 N. 14th Street, Suite 500 (.Telephone:(2+10( (703) 797-3300 •$: Fax: (703) 524-7933 # 2 C P P C CPPC 2012 Fall Convention Schedule October 7-9, 2012 Sunday, October 7 8:00 am Golf Outing Chairs: Jim McCue - UNIRISC, Inc. Dan Manning - Manning Claim Services 4:00 - 5:30 pm Pre-Board Meeting “Open to Membership” 6:00 - 9:00 pm Opening Reception Music provided by CPPC members’ collective band under the name of “Pre-Existing Damage” Band Members: Bill See, Dan Manning, Rick Nixon, Mitch Treider, Ron Rogers Monday, October 8 7:30 - 8:30 am Breakfast 8:30 - 9:15 am National Anthem CPPC President’s Address Self-Introductions 9:15 - 9:30 am Break 9:30 - 10:30 am Status of the Moving Industry Keith McFarland - UniGroup Inc. 10:30 - 10:45 am Transition 10:45 - 11:45 am Breakouts 1. Military/GSA Claims Handling Steven Kelly - Chief Personnel Claims Branch, PC & R Division, USARCS 2. Small Business Advisor Larry Esparza - Certified Finanacial Planner Practitioner 11:45 am - 12:00 pm Transition 12:00 - 12:30 pm Interactive Round Table - Claim Resolution Moderators: Dan Manning - Manning Claim Services Karin Simcox - UniGroup, Inc. 12:30 - 1:30 pm Lunch 1:30 - 2:30 pm Interactive Round Table - Claim Resolution “Conclusion” 2:30 - 2:45 pm Break 2:45 - 3:45 pm AMSA Linda Bauer - Darr - AMSA, President & CEO 3:45 - 4:00 pm Transition 4:00 - 5:00 pm Break-Outs 1. Social Media and other interactive Internet-Live Moderator - Mel Picket SoCal Claims Resolution, Inc. 2. Better Business Bureau Erin Dufner - Senior Vice President of Communications 3 C P P C Monday, October 8, continued 6:30 - 9:30 pm Optional Outing - The County Line San Antonio - Riverwalk Drinks, Dinner, Entertainment and Socializing Tuesday, October 9 7:30 - 8:30 am Breakfast 8:30 - 9:30 am Claims Trends & Relationships Moderator: Kathy Kendall - Wheaton Worldwide Moving/Bekins Panel: Linda Hamilton - SIRVA Brenda McCandless - Atlas Dori Bledsoe - CoVan/Eagle Claims 9:30 - 9:45 am Break 9:45 - 10:45 am Transportation Law/Claim Resolution Tim Baer - UniGroup, Inc. - Senior Director Cargo Litigation Jeffrey R. Simmons, Esq - Ryley Carlock & Applewhite 10:45 - 11:00 am Break 11:00 - 12:00 am Carriers, Insurance Underwriters, and Repair Firms......Just who’s side are you on? 1. Should the CPPC begin taking the lead in formal education on claims handling? What does it mean to the individual? What would it mean to the CPPC? 2. Why are carriers cashing out when repair firms need work so desperately? What’s in it for you, when so much is in it for me? 3. What is the most appropriate way to handle claims with deductibles that repair firms desire to turn into jobs. Do’s and Don’t’s. 4. How can we save the carriers money if they are forced to cash out claims? When is it necessary/appropriate to itemize delivery charges or sum them into repair cost? What does subrogation mean to me....and what does it mean to them? 5. What can we do to make the teamwork between carriers and repair firms that we discuss and nurture at the workshops translate effectively into the workplace? Do the people who really need to know......really know? Moderator: Mitch Treider, Complete Furniture & Interiors, Inc. Panel: Tom Kuhns - West Interior Services, Inc. Brenda McCandless - Atlas World Group, Inc. Kim Provo - UNIRISC, Inc. - TX 12:00 - 12:15 pm Town Hall Meeting 12:30 - 2:30 pm Post Board Meeting “Open to Membership” 4 C P P C Guest Speaker Bio’s Timothy M. Baer Senior Director, Cargo Litigation • UniGroup, Inc. Tim Baer is Senior Director, Cargo Litigation for UniGroup, a $1.6 billion dollar household goods relocation and logistics company, and parent company to United Van Lines and Mayflower Transit. In his role at UniGroup, Baer is one of the na- tion’s leading experts on Carmack household goods loss and damage claim litigation. Since he joined UniGroup in 1988, Baer has served in various roles in the Law Department, as well as the Vice President of the Claims Department. In his current role, he leads UniGroup’s Cargo Litigation team and manages a nationwide network of defense counsel in the han- dling of litigated cargo loss and damage disputes and tariff collection matters. Baer also has responsibility for UniGroup’s arbitrated claims, customer service disputes, and the investigation and response to regulatory inquiries. Baer is a past Chairman of the Conference of Freight Counsel, a national association of transportation attorneys primarily representing air, motor, ocean and railroad carriers in transportation matters. He is also a member of the Transportation Lawyers Association. Baer, a member of Phi Beta Kappa, received his Juris Doctor in 1988 from St. Louis University School of Law, and gradu- ated summa cum laude from St. Louis University in 1985. He and his wife, Kelly, reside in Ballwin, Missouri and are the parents of four children. Linda Bauer Darr President and CEO American Moving & Storage Association Linda Bauer Darr is President and CEO of the American Moving & Storage Association (AMSA), Executive Director of the Moving and Storage Institute, and Publisher of Direction magazine. The leading trade association for the moving and storage industry, AMSA is a result of a merger of three associations – the American Movers Conference (AMC), the Household Goods Carriers’ Bureau, and the National Moving and Storage Association, the oldest of which dates back to 1920. Linda was chosen to lead AMSA in April of 2007. Ms. Darr has almost 21 years of experience in transportation policy, association management and government relations.
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