C P P C Welcome! Claims Prevention & Procedure Council, INC.

2012 Fall Convention

We’re Glad You’ve Joined Us!

October 7th, 8th & 9th, 2012 The Menger Hotel San Antonio, Texas C P P C

BOARD OF DIRECTORS PRESIDENT Deborah Williams (Insurance) Unirisc (407) 228-2026 [email protected]

VICE PRESIDENT Dan Manning (Rep.) Manning Claim Services (201) 612-8670 [email protected]

SECRETARY Dori Bledsoe (Mvg/Stg Agent) Covan World-Wide Moving (800) 239-1116 [email protected]

TREASURER Don Kistner (Rep.) Kistner’s Full Claims Service, Inc. (309) 786-5868 [email protected]

DIRECTORS Bob Dickson (Rep.) Furniture Medic by Bluegrass Restoration (859) 272-4000 [email protected] Linda Hamilton (V.L.) SIRVA: Allied/NAVL (260) 429-3267 [email protected] Terry Jiminez (Rep.) Universal Restoration Services (408) 998-3499 [email protected] Kathy Kendall Wheaton World Wide Moving/Bekins Van Lines (317) 504-0766 [email protected] Kimmie Loeffler (Mvg/Stg Agnt) Armstrong Relocation (888) 827-4156 / (270) 827-4156 [email protected] Brenda McCandless (V.L.) Atlas World Group, Inc. (812) 424-4326, Ext. X-2550 [email protected] Bill See (Rep.) See Restorations Unltd., Inc. (770) 455-4164 [email protected] Mitch Treider (Rep.) Complete Furniture & Interiors (321) 269-1141 [email protected] Mark Weathersby (Rep.) Craftsmanship by Weathersby (757) 464-9150 [email protected] Tim Woody (V.L.) United VL/Mayflower Transit (636) 305-4140 [email protected]

EXECUTIVE DIRECTOR Alan R. Jobe (866) 276-5656 [email protected] C P P C President’s Message

Hello everyone and welcome to the 2012 Fall Convention here in San Antonio, TX!

You should know that this is the first time that the CPPC and AMSA have scheduled their events at the same location, and we are very excited about this joint venture. You will find this a great opportunity to meet AMSA members and find out first-hand what AMSA is all about. When the opportunity presents itself, I know that you will introduce yourself to any AMSA members and help them feel welcome.

The Convention is jam packed with information, including the newest session on the Better Business Bureau. Given that most of us, if not all of us, have had to respond to complaints from the BBB, this session should prove to be helpful in our claims handling.

Other sessions include: Status of the Moving Industry; Claim Trends & Relationships; Transportation Law/Claim Resolu- tions; A message from Linda Bauer of AMSA; Carriers, Insurance Underwriters and Repair Firms-Just Whose Side Are You On?; breakout sessions on Military/GSA Claims Handling; Small Business Advisor and Social Media; as well as an Inter- active Round Table on Claim Resolution. You will find the complete agenda with times and panelist information in your program. Please consider attending as many sessions as you can.

For those of you who are first time attendees, please take time to introduce yourselves to your Board of Directors; and if you are looking to meet someone in particular, let one of us know and we will be happy to make introductions for you. Please also take a moment to locate me and introduce yourself. I enjoy meeting our membership and hearing about what you think of the event. Your ideas and suggestions are much appreciated and assist us with future event planning.

Here’s to a great time in San Antonio for us all.

Regards, Debi Williams

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C P P C CPPC 2012 Fall Convention Schedule October 7-9, 2012 Sunday, October 7 8:00 am Golf Outing Chairs: Jim McCue - UNIRISC, Inc. Dan Manning - Manning Claim Services 4:00 - 5:30 pm Pre-Board Meeting “Open to Membership” 6:00 - 9:00 pm Opening Reception Music provided by CPPC members’ collective band under the name of “Pre-Existing Damage” Band Members: Bill See, Dan Manning, Rick Nixon, Mitch Treider, Ron Rogers

Monday, October 8 7:30 - 8:30 am Breakfast

8:30 - 9:15 am National Anthem CPPC President’s Address Self-Introductions 9:15 - 9:30 am Break 9:30 - 10:30 am Status of the Moving Industry Keith McFarland - UniGroup Inc. 10:30 - 10:45 am Transition 10:45 - 11:45 am Breakouts 1. Military/GSA Claims Handling Steven Kelly - Chief Personnel Claims Branch, PC & R Division, USARCS 2. Small Business Advisor Larry Esparza - Certified Finanacial Planner Practitioner 11:45 am - 12:00 pm Transition 12:00 - 12:30 pm Interactive Round Table - Claim Resolution Moderators: Dan Manning - Manning Claim Services Karin Simcox - UniGroup, Inc. 12:30 - 1:30 pm Lunch 1:30 - 2:30 pm Interactive Round Table - Claim Resolution “Conclusion” 2:30 - 2:45 pm Break 2:45 - 3:45 pm AMSA Linda Bauer - Darr - AMSA, President & CEO 3:45 - 4:00 pm Transition 4:00 - 5:00 pm Break-Outs 1. Social Media and other interactive Internet-Live Moderator - Mel Picket SoCal Claims Resolution, Inc. 2. Better Business Bureau Erin Dufner - Senior Vice President of Communications

3 C P P C Monday, October 8, continued 6:30 - 9:30 pm Optional Outing - The County Line San Antonio - Riverwalk Drinks, Dinner, Entertainment and Socializing Tuesday, October 9 7:30 - 8:30 am Breakfast 8:30 - 9:30 am Claims Trends & Relationships Moderator: Kathy Kendall - Wheaton Worldwide Moving/Bekins Panel: Linda Hamilton - SIRVA Brenda McCandless - Atlas Dori Bledsoe - CoVan/Eagle Claims 9:30 - 9:45 am Break 9:45 - 10:45 am Transportation Law/Claim Resolution Tim Baer - UniGroup, Inc. - Senior Director Cargo Litigation Jeffrey R. Simmons, Esq - Ryley Carlock & Applewhite 10:45 - 11:00 am Break 11:00 - 12:00 am Carriers, Insurance Underwriters, and Repair Firms...... Just who’s side are you on? 1. Should the CPPC begin taking the lead in formal education on claims handling? What does it mean to the individual? What would it mean to the CPPC? 2. Why are carriers cashing out when repair firms need work so desperately? What’s in it for you, when so much is in it for me? 3. What is the most appropriate way to handle claims with deductibles that repair firms desire to turn into jobs. Do’s and Don’t’s. 4. How can we save the carriers money if they are forced to cash out claims? When is it necessary/appropriate to itemize delivery charges or sum them into repair cost? What does subrogation mean to me....and what does it mean to them? 5. What can we do to make the teamwork between carriers and repair firms that we discuss and nurture at the workshops translate effectively into the workplace? Do the people who really need to know...... really know? Moderator: Mitch Treider, Complete Furniture & Interiors, Inc. Panel: Tom Kuhns - West Interior Services, Inc. Brenda McCandless - Atlas World Group, Inc. Kim Provo - UNIRISC, Inc. - TX 12:00 - 12:15 pm Town Hall Meeting 12:30 - 2:30 pm Post Board Meeting “Open to Membership”

4 C P P C Guest Speaker Bio’s Timothy M. Baer Senior Director, Cargo Litigation • UniGroup, Inc. Tim Baer is Senior Director, Cargo Litigation for UniGroup, a $1.6 billion dollar household goods relocation and logistics company, and parent company to United Van Lines and Mayflower Transit. In his role at UniGroup, Baer is one of the na- tion’s leading experts on Carmack household goods loss and damage claim litigation. Since he joined UniGroup in 1988, Baer has served in various roles in the Law Department, as well as the Vice President of the Claims Department. In his current role, he leads UniGroup’s Cargo Litigation team and manages a nationwide network of defense counsel in the han- dling of litigated cargo loss and damage disputes and tariff collection matters. Baer also has responsibility for UniGroup’s arbitrated claims, customer service disputes, and the investigation and response to regulatory inquiries. Baer is a past Chairman of the Conference of Freight Counsel, a national association of transportation attorneys primarily representing air, motor, ocean and railroad carriers in transportation matters. He is also a member of the Transportation Lawyers Association. Baer, a member of Phi Beta Kappa, received his Juris Doctor in 1988 from St. Louis University School of Law, and gradu- ated summa cum laude from St. Louis University in 1985. He and his wife, Kelly, reside in Ballwin, Missouri and are the parents of four children.

Linda Bauer Darr President and CEO American Moving & Storage Association Linda Bauer Darr is President and CEO of the American Moving & Storage Association (AMSA), Executive Director of the Moving and Storage Institute, and Publisher of Direction magazine. The leading trade association for the moving and storage industry, AMSA is a result of a merger of three associations – the American Movers Conference (AMC), the Household Goods Carriers’ Bureau, and the National Moving and Storage Association, the oldest of which dates back to 1920.

Linda was chosen to lead AMSA in April of 2007. Ms. Darr has almost 21 years of experience in transportation policy, association management and government relations. Her experience in- cludes senior positions with the American Trucking Associations and the American Bus Associa- tion, as well as serving during the Clinton Administration at the U.S. Department of Transporta- tion. As Deputy Assistant Secretary for Budget and Programs, she oversaw the development of a $60 billion annual budget for the department and interacted regularly with senior officials in the Administration and at the White House and with members of Congress and their staff on a wide range of transportation policy matters.

Ms. Darr serves on the Board of the American Highway Users Alliance, the Eno Transportation Foundation’s Advisory Board, the Industry Advisory Panel of the Employee Relocation Council, and was appointed to the U.S. Chamber of Com- merce’s Committee of 100 Top Association Executives. Ms. Darr graduated from the University of Maryland and has stud- ied and taken courses at Salisbury State University, University of Virginia and Harvard Kennedy School of Government.

Erin Dufner Senior Vice President of Communications Erin Dufner is Senior Vice President of Communications for BBB serving Central, Coastal, South- west Texas and the Permian Basin. She oversees all internal and external communications, in- cluding marketing and media outreach.

Erin was born in Southern California and earned a degree in Business and Management from the University of Redlands.

Erin began her BBB career in 1996 at the San Diego BBB where she had many responsibilities including media and government relations, advertising ethics, charitable accountability, dispute resolution and community outreach. She was also named Secretary of the BBB’s Foundation. Before she left California in October 2004 to join BBB serving Central, Coastal, Southwest Texas and the Permian Basin, she had been named the Director of Ethics and Communications.

In 2009 and 2011, Erin led BBB serving Central, Coastal, Southwest Texas and the Permian Basin in receiving the Marshall A. Mott Award for outstanding communications, the highest honor a local BBB can achieve. Erin has also led her BBB staff in winning awards for targeted media campaigns and new programs. Erin has trained BBB professionals across the country in several areas of BBB work, as well as served on many national BBB committees.

Erin and her husband Jeremy live in Round Rock, Texas with their daughter, Olivia.

5 C P P C Guest Speaker Bio’s

Larry Esparza Certified Financial Planner Practitioner Larry has been a financial advisor for 15+ years with Ameriprise Financial. He is married to Joyce Esparza, living in Brownsville, TX. He is an avid hunter, fisherman and outdoorsman. He graduated from Texas A & I.

Steven R. Kelly Chief, Personnel Claims Branch Mr. Kelly has been the Chief, Personnel Claims Branch, since July 2005. He also served as Acting Chief of the Division after the death of the Division chief from May through November 2009.

Mr. Kelly served on active duty in the Judge Advocate General’s Corps from 1982 through 1989. He was defense counsel and senior defense counsel at Fort Belvoir, Virginia from 1982 to 1985, fol- lowed by assignment as the 2nd Infantry Division Artillery (DIVARTY) trial counsel at Camp Stan- ley, Korea from 1985 to 1986. He next served as trial counsel and, then, Chief of Legal Assistance and Claims, in the Schweinfurt Branch Office of the 3rd Infantry Division OSJA from August 1986 until leaving active duty in July 1989.

Following active duty, Mr. Kelly joined the law firm of Sweeney, Sheehan and Spencer in Philadelphia as an associate. He left private practice in 1994 for an eight month temporary tour of active duty with the Multi-National Force and Observers in Sinai, Egypt. Following that deployment, he worked as an attorney advisor at the Devens Reserve Forces Training Area from October 1995 until coming to USARCS in March 1998. After a year as an attorney advisor in the Legal Analysis Branch, Mr. Kelly was appointed and served as the Deputy Chief, Recovery Branch, and later the Chief, Recovery Branch. Upon be- ing mobilized in June 2004, he served a one year tour as the trial defense counsel at Fort Dix, New Jersey. Mr. Kelly retired in the grade of lieutenant colonel from the JAG Corps Reserve in February 2006.

Mr. Kelly graduated from Temple University School of Law in 1981 and is admitted to practice in Pennsylvania and New Jersey. He is married to his class mate from the 98th JAG Basic Course, Colonel Wendy Kelly, who retired in December 2011. Her last assignment was with the Military Commissions Agency, where she now is employed as the Chief of the Operations Department. They have two children, Edward, 25, and Erika, 22.

Keith McFarland Regional Manager for Agency Development for UniGroup Keith McFarland is the Regional Manager for Agency Development for UniGroup, global transportation and logistics pro- vider with best known domestic brands United Van Lines and Mayflower Transit. Keith oversees a 15 state area comprising the Eastern seaboard and New England states. He and his fellow managers support UniGroup’s quality process by com- bining the roles of corporate compliance, risk management and loss control by performing on-site inspections of agents in their network. His department’s function is to constantly improve the quality of service delivery to the relocating public by assisting agents and van operators succeed in performing on-time and problem free interstate relocations.

Jeffrey R. Simmons Ryley Carlock & Applewhite • Phoenix, AZ Jeff Simmons is a shareholder with the Phoenix, Arizona office of Ryley Carlock & Applewhite. He practices in the areas of transportation and commercial litigation. Jeff’s transportation practice is devoted to representing motor, rail and air car- riers, brokers and intermediaries. He frequently handles freight loss and damage claims, and also the collection of tariff and transportation charges. Jeff also negotiates and drafts transportation contracts and advises clients on regulatory issues. He is a past Chairman of the Conference of Freight Counsel (a national assoclation of attorneys primarily representing air, motor, ocean and railroad carriers in transportation matters) and is an active member of the Transportation Lawyers As- sociation and the Trucking Industry Defense Association. Jeff has been named in the 2011 and 2012 editions of the “Best Lawyers in America” in the field of Transportation Law.

6 C P P C

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9 C P P C

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10 C P P C

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hersby We wish everyone a successful event WW eateat hersby

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14 C P P C Convention Attendees

Company Location Attendee AMSA – Guest Speaker Alexandria, VA Linda Bauer-Darr A. Arnold Relocation Louisville, KY Jennifer Cottier Accent Furniture Repair Burleson, TX Andy Chapman Albert Moving Wichita Falls, TX Victoria Chapel Albert Moving Wichita Falls, TX Pete Cortez Albert Moving Wichita Falls, TX Lisa Granberry Albert Moving Wichita Falls, TX Alana Nix All American Moving Group Memphis, TN Nacona Clowes Ameriprise Financial – Guest Speaker San Antonio, TX Larry Esparza Armstrong Relocation Louisville/Birmingham/Montgomery Kimmie Loeffler Armstrong Relocation Dallas, TX Cynthia Ross At Your Service Appraisals Nashville, TN Brenda Murray Atlas World Group Evansville, IN Brenda McCandless BBB – Guest Speaker Central, Coastal, Southwest TX & Permian Basin Erin Dufner Best Finishing Co, Inc. Houston, TX Brian Blackstock Budd Van Lines Somerset, NJ Lauren Billian * Budd Van Lines Somerset, NJ Kait DeGennaro Buehler Companies Denver, CO; Colorado Springs, CO; Ft Worth, TX Pam Fischer CRDN Berkley, MI Myron Blankenbaker Carney-McNicholas Inc. Cleveland, OH Bob Campati * Clark Claim Services, LLC North Carolina Mike Clark Clark Claim Services, LLC North Carolina Tammy Clark Complete Claim & Furniture Service Serving Arizona & The Colorado Front Range David Mogensen Complete Claim & Furniture Service Serving Arizona & The Colorado Front Range Bradley Wattier Complete Claim & Furniture Service Serving Arizona & The Colorado Front Range Heidi Wattier Complete Claim & Furniture Service Serving Arizona & The Colorado Front Range Kurtis Wattier * Complete Furniture & Interiors (CFI) Orlando and the Space Coast Mitch Treider Craftmanship by Weathersby Southeastern Virginia Mark Weathersby Eagle Claims Service Midland City, AL Dori Bledsoe Eagle Claims Service Midland City, AL Don Wood Executive Moving Systems Woodbridge, VA Roxanne Ahern Fitly Joined Together, LLC Houston, TX Robert Brayton Furniture Care Of Rochester, NY Rochester, NY Gus Hoogers Furniture Medic Colorado Springs, CO Jennifer Strain Furniture Medic San Antonio, TX Chris Clauss Furniture Medic San Antonio, TX Hugo Renteria Furniture Medic by Bluegrass Furniture Restoration Lexington, KY Bob Dickson Furniture Medic by Doyle South Florida Hortense Massop Austen Furniture Medic by Ferguson Fort Worth, TX Bill Ferguson Furniture Medic by FixYourFurniture.com Southern California Desert Communities Cynthia Weinman Furniture Medic by FixYourFurniture.com Southern California Desert Communities Lane G. Weinman Furniture Repair by Frys Wichita Kansas Metro Area Melody Fry * Furniture Repair by Frys Wichita Kansas Metro Area Mike Fry * Garmar FurniturePro Houston, TX Gary Wallace Garmar FurniturePro Houston, TX Mary Wallace Guardsman FurniturePro Central Jersey Stephen Channon Guardsman FurniturePro Central Jersey Elizabeth Lewis-Channon HomeTeam Solutions Kansas City Metro Walter Murphy Image Restoration Services Chicago and Northern Illinois Lisa Irvine Image Restoration Services Chicago and Northern Illinois David Kummerow Kistner’s Full Claims Service, Inc. NW Illinois/Eastern Iowa Connie Kistner Kistner’s Full Claims Service, Inc. NW Illinois/Eastern Iowa Don Kistner

15 C P P C Convention Attendees Continued

Company Location Attendee Leaders Moving Midwest Mathew Gore * Lone Star Restorations Austin / Round Rock, TX Guy Endsley Lytle’s Transfer & Storage Tipton, PA Bill Brantner * Mango Moving Overland Park, KS Rob Vespa * Manning Claim Services LLC NYC and Metro Area Dan Manning Manning Claim Services LLC NYC and Metro Area Joyce Manning Metro Claims and Relocation The Carolinas, Mexico & P.R. Debbie Morales National Claims Services, Inc. Broadview, IL Pam Johnson Nedrac, Inc. Palm Desert, CA Brandise Reed Nixon Claims El Paso, TX - West Texas and New Mexico Ann Nixon Nixon Claims El Paso, TX - West Texas and New Mexico Rick Nixon Paxton Van Lines of North Carolina Charlotte, NC Lois E. Reynolds Reindeer Auto Relocation Zionsville, IN Michelle Murray Ryley Carlock & Applewhite – Guest Speaker Phoenix, AZ Jeff Simmons SIRVA Ft. Wayne, IN Don Fuess SIRVA Ft. Wayne, IN Linda Hamilton Schoenbauer Furniture Service, Inc. MD, DC, VA Bill Schoenbauer Schoenbauer Furniture Service, Inc. MD, DC, VA Deb Schoenbauer See Restorations Unltd., Inc. Georgia and Florida Bill See See Restorations Unltd., Inc. Georgia and Florida Tracey See SoCal Claims Resolution CA, FL, HI, LA, MS, MT, WA Melvin Pickett III Southwest Resources TX, OK, LA Ron Rogers Stevens Worldwide Van Lines Saginaw, MI Kelly Dobis Suddath Van Lines, Inc. Jacksonville, Florida Gary Dootson Suddath Van Lines, Inc. Jacksonville, Florida Lina Hart TRS Furniture Repair All of NC & SC Tommy Morales The Wood Doctor Central & Northern Arizonia Tim Chavez Trilogy Claims Service, Inc. Magnolia, TX Billye K. Thoma UNIRISC, Inc. Orlando, FL Debi Williams UNIRISC, Inc. Paramus, NJ Jim McCue UNIRISC, Inc. Richardson, TX Kim Provo US Army Claims Service – Guest Speaker Ft. Meade, MD Steven R. Kelly UniGroup, Inc. – Guest Speaker Fenton, MO Keith McFarland UniGroup, Inc. – Guest Speaker Fenton, MO Tim Baer UniGroup, Inc. Fenton, MO Tim Woody UniGroup Worldwide Fenton, MO Kari Simcox Universal Restoration Services San Francisco Bay Area / Monterey Bay Terry Jiminez Universal Restoration Services San Francisco Bay Area / Monterey Bay Valerie Jiminez Weathersby Guild Atlanta - Headquarters Kent Weathersby Weathersby Guild Central Florida Orlando, FL Daniel Shepherdson Weathersby Guild Philadelphia Greater Philadelphia, PA Area, Delaware & Southern N.J. Greg Klik Weathersby Guild Philadelphia Greater Philadelphia, PA Area, Delaware & Southern N.J. Janet Klik West Interior Services Pittsburgh, PA Tom Kuhns Wheaton World Wide Moving / Bekins Van Lines Indianapolis, IN Kathy Kendall

Note: “ * “ after name denotes first time attendee Thank You For Attending and Helping to Make the 2012 Fall Convention a Success!

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Furniture Repair

An Authorized Furniture Repair Restoration Center America’s Furniture Restoration SpecialistsAn Authorized Restoration Center Silicon Valley • SanAmerica’ Franciscos Furniture • Monterey • East Bay Areas Restoration Specialists Silicon• Claims Valley / Warranties • San Francisco • Monterey Ed• EastFrye Bay Areas Restoration • Reupholstery Ph: 408-453-9172 • Leather RestorationSilicon Valley • SanFx: Francisco 408-926-9172 • Monterey • East Bay Areas [email protected] • Wood Finishing / Restoration 40+ years in the furniture industry • Commercial• /Claims Residential / Warrantiesover 10 years same location Ed Frye • Reupholstery Furniture Repair Ph: 408-453-9172 Mel ofor CaroleCarole Stanley • Leather Restoration Fx: 408-926-9172 An Authorized [email protected] Restoration • Wood Finishing / Restoration 916-425-2258Center 40+ years in the furniture industry 916-425-2258America’s Furniture Restoration Specialists • Commercial / Residential [email protected]@msn.com over 10 years same location Silicon Valley • San Francisco • Monterey • East Bay Areas • Claims / Warranties Ed Frye Sacramento •Metro Reupholstery Ph: 408-453-9172 • Leather Restoration Fx: 408-926-9172 [email protected] and • Wood Finishing / Restoration 40+ years in the furniture industry Surrounding• CommercialCities / Residential over 10 years same location

Corporate Service International F For all repairs and claims management needs all over I R S France T

Your one stop shopping from preliminary inspection to final repair C L • Emergency ServiceService available available • Digital• Digital photos photos • Timely & detailed reports • Quick written repair estimates A • Timely & detailed reports • Quick written repair estimates S • Furniture repair & refinishing • Antique & modern restoration • Furniture repair & refinishing • Antique & modern restoration S • Competitive rates • Quality guarantee • Competitive rates • Quality guarantee S Immediate reply to all requests - Quick repair performed E Please, contact us for all your claims needs in France R V Tel: +33.1.34.45.50.30 17 Avenue des Morillons I C Fax: +33.1.34.45.52.00 95140 Garges les Gonesse E Email: [email protected] Paris - France

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[email protected] www.weathersbyonline.com 2032 Pleasure House Rd. Virginia Beach, VA 23455 Phone: 757-­‐464-­‐9150 Fax: 757-­‐464-­‐9560 Serving South Eastern Virginia

Our Experience Spans Four Generations

We have over 50 years of transit claims experience. Craftsmanship by Weathersby is a full service restoration, furniture repair and reupholstery company. Our customers are private residential, commercial entities, insurance companies, moving companies, and the Military. Our knowledge of antique restoration, furniture repair, reupholstery and restoration has brought us national recognition. We are nationally recognized for fire and water damage restoration.

Our minimum standard is excellence.

20 C P P C Have a Great Convention!

The Right Touch

A FULL CLAIMS SERVICE PROVIDER Z In business for 18 years

Specializing in complete in-shop restoration/refinishing as well as on-site furniture touch up / repairs, and Property damage

Third party services include: Leather/Vinyl/Caning/Electronics

SERVING CENTRAL NORTH CAROLINA & SOUTHWEST VIRGINIA

North Carolina Virginia Durham, Chapel Hill, Raleigh, Wilson Martinville, Danville Zip Codes Zip Codes 275 – 278 24112-113, 24540-44

Greensboro, Oak Ridge, Summerfield Kernersville, Winston-Salem Zip Codes 270-274

CALL FOR OTHER AREAS OF

(336) 643-5772 OR (336) 202-2420 FAX (336) 643-7801

[email protected]

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(formerly Eagle Adjustment Co.)

We have recently changed the name of our business from Eagle Adjustment Co. to Eagle Claims Service.

There has been no change in management and we will be providing the same quality service on which we have built our reputation in the industry.

Thank you for being one of our valued customers.

EAGLE CLAIMS SERVICE P.O. Box 707 Midland City, AL 36350 1-800-239-1116 • fax: 334-983-5729 www.eagle-cs.com • email: [email protected]

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24 C P P C CPPC 2013 Fall Convention

Flamingo Las Vegas We are very excited to share that our CPPC 2013 Fall Convention will be held at the Flamingo Las Vegas on October 13th, 14th & 15th 2013.

We have contracted incredible room rates starting at $59.00 a night. This rate extends to three days pre and post of the event. At this rate, you may want to plan for some extra days. Hotel rates over the weekend can easily exceed $200 in most hotels. Las Vegas offers many things to see even if you are not a gambler.

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The grounds of the Flamingo Moving at the alone are beau- speed of claims... tiful with their Moving at the flamingo sanc- tuary, lush gar- The experts of CRDN arespeed able to restore of claims...more than dens and mul- 97% of the garment and textileMoving contents we service at the tiple pools. damaged by fire,speed smoke and of water. claims... The experts of CRDN are able to restore more than Our immediate response, experience with dozens of 97% of the garment and textileMoving contents we atservice the The Flamingo Las Vegas is one of the original types of contaminants and secure storage facilities damaged by fire,speed smoke and of water. claims... properties of Las Vegas situated in the middle of Theallow experts us to offer of CRDN all of our are commercial able to restore and residential more than clients the highest level of service. Las Vegas Blvd. The property has recently under- Our97% immediate of the garment response, and textile experienceMoving contents with we dozens atservice the of types of damagedcontaminants by fire, and smoke secureMoving and storage water. facilities at the gone extensive remodeling throughout its run-of- For textiles damaged during storage or transport, allowThechoosing experts us to offer restoration of CRDN all of our are vs.speed commercial replacementable to restore of and can claims... moreresidential reduce than Our immediate response, experience with dozens of the-house rooms. Further, they recently added a new 97% of theclients garmentseverity the byhighest and anspeed textileaverage level contents ofof service.84%.of claims... we service Margaritaville Casino within the Flamingo itself types of damagedcontaminants by fire, and smoke secure and storage water. facilities allowFor textilesus to offer damaged all of our during commercial Movingstorage andor transport, residential at the next to their Margaritaville restaurant. Further The experts of CRDN are able to restore more than OurThe97%choosing immediateexperts of theclients restoration garment of CRDN response,the highest and are vs. textile experiencereplacementable level to contents of restore service. with can wemore dozens reduce service than of enhancements are coming in 2013 with a new types of contaminantsseverity by an andspeed average secure of storage of84%. claims... facilities 97%For textilesof thedamaged garment damaged by and fire, during textile smoke storage contents and orwater. transport,we service eating and shopping district between the Fla- allow us to offer all of our commercial and residential choosingdamaged restoration by fire, vs. replacementsmoke and water. can reduce Our immediateclients response,the highest experience level of service. with dozens of mingo and the Imperial Palace Hotel, which severity by an average of 84%. OurThetypes immediateexperts of contaminants of CRDN response, are and experienceable secureMoving to restore storage with more dozens atfacilities thanthe of will also include a large ferris wheel similar For textilesThe damagedpower of aduring national storage network... or transport, allow97%types usof of theto contaminants offer garment all of and our and textile commercial secure contents storage and we residential facilities service Thechoosing personalized restoration attention vs. replacement of a local service can reduce partner. to the Eye in London. Plan ahead to join this allow us todamagedclients offer theall byof highest fire,ourspeed commercial smoke level ofand of service. and water.claims... residential severity by an average of 84%. event as this destination has proven very popular clientsDownload the highest CRDN Mobile level of to service. OurFor immediate textiles damaged response, during experience storage with or transport, dozens of in the past. Theassign power and track of a textilenational claims network... typesTheForchoosing expertstextiles of contaminantswherever restoration ofdamaged CRDN your are during vs.joband able replacement takes secure storageto you. restore storage or can more transport, facilitiesreduce than

Theallow97%choosing personalized us of tothe offer severityrestoration garment all attention of by and our an vs. textile averagecommercial replacement of a contents local of 84%. serviceand canwe residential service reduce partner. clientsdamagedseverity the by byhighest fire, an averagesmoke level andof of service. 84%.water. TheDownload power of CRDN a national Mobile network...to TheOurFor personalizedRespond. immediatetextilesassign damaged and response, attention track Restore. during textile experience of storageclaimsa local Resume. with service or transport,dozens partner. of typeschoosing of wherevercontaminants restoration24-Hour your Claim andvs.job replacement takessecure Assignment you. storage can facilities reduce allow usThe toDownload offer power all of of CRDN our a national commercial Mobile network...to and residential 1-800-963-CRDNseverity by an (2736) average | www.crdn.com of 84%. Servicing: The personalizedassignclients and the attention track highest textile levelof claimsa localof service. service partner. wherever your job takes you. New York City, Upstate NY, Lower Hudson Respond.For textilesDownload damaged Restore. CRDN during Mobile storage to Resume. or transport, RefurbishingValley, • Top Stripping Half •of Restoration New Jersey • Repairs and choosingThe restoration power of avs. national replacement network... can reduce The personalizedTheassign24-Hour power and attention track of Claim a textilenational of Assignment claimsa local network... service partner. Coastal Connecticut to Westport whereverseverity your by an job average takes you. of 84%. TOMS KUHNS, JR. TheRespond. personalized1-800-963-CRDN attention Restore. (2736) of a | local www.crdn.com Resume. service partner. Download CRDN Mobile to 724-224-2215We handle all aspects of FurnitureP.O. Repair, Box 540 Fax: 724-226-3233 Natrona Heights, PA 15066 assignDownload24-Hour and track CRDN Claim textile Mobile Assignment claims to Refinishing, Laminate, Ceramic, Porcelain, 1-800-963-CRDNTheassignwherever power and yourtrack of a job(2736) textilenational takes claims | you. www.crdn.com network... Respond. Restore. Resume. Gold Leafing and Veneer Work. Third The personalizedwherever attention your job takes of a localyou. service partner. Party Service. Upholstery, Marble Repair 24-Hour Claim Assignment and Replacement, Glass and Mirror, Oil 1-800-963-CRDNDownload CRDN (2736) Mobile | www.crdn.com to Respond.The power Restore.of a national network... Resume. Painting Restoration. Certified Appraisals assign and track textile claims TheRespond. personalizedwherever24-Hour attention yourRestore. Claim job takesof Assignment a local you. Resume. service partner. Available. Gold and Silver Repair. Servicing: 24-Hour Claim Assignmentwww.crdn.com Complete MachineServicing: Shop Service, Welding, 1-800-963-CRDNDownload CRDN (2736) Mobile | to New York City, Upstate NY, Lower Hudson 1-800-963-CRDN (2736) | www.crdn.com NewRug York and City,Fabric Upstate Cleaning NY, ServiceLower Hudson and Stain assign and track textile claims Valley, Top Half of New Jersey and Respond.wherever your Restore. job takes you. Resume. Valley, Top HalfGlass of Repair. New Jersey and Coastal Connecticut to Westport 24-Hour Claim Assignment Coastal Connecticut to Westport We handle allDan aspects Manning of Furniture Repair, 1-800-963-CRDN (2736) | www.crdn.com We handle all aspects of Furniture Repair, Respond. Restore. Resume. Refinishing, Laminate, Ceramic, Porcelain, Refinishing, Laminate, Ceramic, Porcelain, 24-Hour Claim Assignment GoldEmail: Leafing [email protected] and Veneer Work. Third Goldph: 201 Leafing-612-8670 and Veneer Work. fax: 201 Third-612-0672 1-800-963-CRDN (2736) | www.crdn.com Party Service. Upholstery, Marble Repair Party Service. Upholstery, Marble Repair and Replacement, Glass and Mirror, Oil and Replacement, Glass and Mirror, Oil Painting Restoration. Certified Appraisals Painting Restoration. Certified Appraisals Available. Gold and Silver Repair. 26 Available. Gold and Silver Repair. Complete Machine Shop Service, Welding, Complete Machine Shop Service, Welding, Rug and Fabric Cleaning Service and Stain Rug and Fabric Cleaning Service and Stain Glass Repair. Glass Repair. Dan Manning Dan Manning Email: [email protected] Email:ph: 201-612 [email protected] fax: 201-612-0672 ph: 201-612-8670 fax: 201-612-0672 šC P P C š CPPC 2012 Convention Sponsor/Advertisers

Platinum Adams Furniture Repair, LLC Budd Van Lines Complete Claim & Furniture Service Cratsmanship by Weathersby Eagle Claims Service Furniture Medic Corporate Raschella’s SIRVA Trilogy Claims Service, Inc. UniGroup, Inc.

Gold Armstrong Relocation Atlas World Group, Inc. CRDN Complete Furniture & Interiors Corporate Service International Furniture Medic - Colorado Springs, CO Kistner’s Full Claims Serivce, Inc. Nixon Claims See Restorations Unlimited Unirisc, Inc.

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š CPPC 2012 Convention š Sponsor/Advertisers Silver Clark Claim Services, LLC Furniture Clinic of GA, Inc. Furniture Medic by fixyourfurniture.com Furniture Tech Services National Claims Services, Inc. NorCal Restoration Schoenbauer Furniture Service, Inc The Right Touch Universal Restoration Services Weathersby Guild Wheaton World Wide Moving Bronze Furniture Care of Rochester, NY Furniture Medic by Doyle HomeTeam Solutions Manning Claim Services, Inc. Metro Claims and Relocation TRS Furniture Repair West Interior Services -Thank you- For Helping Make The CPPC 2012 Convention a Success

28 C P P C Welcome to San Antonio and the CPPC 2012 Convention! Alan R. Jobe, CPPC Executive Director

Welcome to the CPPC 2012 Convention at the historic Menger Hotel. Some records tell us the property is haunted. Hopefully the spirits will not bother us while we are here. Hopefully, your time here will give you a little time to check out this incredible property and many other historic sites around the immedi- ate area. Steven Kelly, has offered to share his knowledge on the historic Alamo, if anyone is interested.

Hopefully the positive summer moving season has begun to have a positive impact on your work flow. If not, maybe you can assist with that through networking at this event. I spoke to several members that stated they were simply too busy to be able to attend this year. Ironically, two years ago I heard from members that stated they could not afford to attend because work simply wasn’t there to support their at- tendance. So, I sit scratching my head to find the appropriate level of work that works? But realistically there is not a perfect formula to establish attendance to our events. However, your feedback on what is important to warrant your involvement is something that does interest the entire CPPC Board. So take a moment during your attendance to share your thoughts for future events. The more feedback that is received, the better we can plan for the future and serve more of our members while doing so.

Changes are constant in everything we do. Be it the way we do business to the many and varied ways of communication that we now have available. Status quo for business is definitely not the same as it was even 3 to 5 years ago. Yet many have not changed the way they do business. The results of such non- change can be devastating depending on many factors. If your business has changed, even if not signifi- cantly; you might need to re-evaluate how you are doing business. Maybe some of the education sessions here, or the time you find networking, will give insight in what you may need to do to earn or keep more business. There is always something to learn from someone else, if you take the chance to really listen. Regardless of where you believe you are in business success, you may learn something or have something you can share with others. The re- wards you can gain from this in-

person contact are immeasurable. Board Board Member Member Don’t let this or other CPPC oppor- tunities pass you by. CPPC Claims CPPC Journal Claims Contributor Journal for: Contributor for:

Your Board members are dedicated International International Corner Real Corner and Real Fakes and Fakes individuals and remain ready to listen, discuss or assist as needed. And of course, I am always avail- able to help as needed as well. Don’t hesitate to let any of us know, how we may make this event or your CPPC membership a more positive

experience. Thank you for attend- ing and supporting your CPPC.

29 C P P C CPPC 2013 Spring Workshop

We are returning to Indianapolis April 19th & 20th

Join us back at the Sheraton Indianapolis City Centre for our CPPC 2013 Spring Workshop. We are a week earlier than normal, but our new schedule established in 2012 will return. The opening session will begin at 1pm on Friday the 19th and the event will conclude with a closing reception on Saturday night the 20th. We have been able to maintain our great rate of $99.00 again for 2013. We are finalizing details of potential optional meetings again for Friday morning as well if AMSA classes will be available on Thursday. Full details will be posted early January 2013

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Join Us In Las Vegas For The CPPC 2013 Fall Convention October 13th, 14th & 15th