“Cooking”with Reorganization 8 2008 Survey Results 10 A “Mooving Experience” 24

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This ongoing journey involves everyone in our organization. Volume 56 Summer 2008

Chairman’s Message The Magazine of Atlas World Group w the www.atlasworldgroup.com As I write this first message to you in the Amplifier as Bob Clark was appointed President of Atlas Canada from Chairman, I’m reminded that we cannot control the within the company in late 2007. He brings an unrelenting T economic forces that affect our industry. We can, passion for customer service and 25 years of industry Amplifier however, put the right people and systems in place to experience, including 14 years of leading the Atlas business optimize our performance. I’m pleased to report that development efforts in Canada to make Atlas the largest we have done just that. Here are just a few highlights van line in the provinces. of our preparedness: Lastly, two Atlas veterans, whose contributions to Eighteen months ago, Atlas Headquarters employees our company’s quality culture and sales development Cover Story who affect customer service (that’s each and every one programs are unmatched, have been tapped to fill the Atlas Operations 8 of us) set out to simplify business steps and increase the top Atlas positions in a leadership succession that began 2 “Cooking with productivity and accuracy in our processes. It was yet two years ago. AReorganization”

NL another quality initiative in our successful journey from I’m proud to announce that Glen Dunkerson is newly 3 22

QC MB 294 7 227 34

ON 3 6 NB 698 26 Interstate & Cross-Border 25 ME NS 5 5 446 ND NS appointed as Atlas World Group Vice Chairman and COO. VT the sixth largest van line nearly 20 years ago to where we 43 MN 09 93 NY NH 58 373 4953 225 WI MA SD 3313 257 MI CT CT DE 4 028 2712 RI 1391 400 16 85 2866 IA 1899 1353 338 PA 2652 N NE 664 OH J DE DC MD 543 707 IL IN 3841 336 2050 MD 701 2411 544 3600 980 2345 VA 335 3273 329 3682 DC MA NH 296 2036 301 Migration Map KS MO 03 4284 18 9 2 380 877 488 88 KY 3056 993 335 NJ RI 2047 NC 4374 3022 300 3 5 He brings 30 years of outstanding Atlas Headquarters OK TN 2289 SC 2 13 stand today as the second largest van line. This time, we AR 957 757 VT 641 50 937 GA 2023 706 MS AL 74 3 78 818 008 3710 727 1291 TX LA 6665 341 46 883 FL 7033 Where is Everybody Going? 5842 used the ISO model as our basis for measurement and experience in several senior operations positions, and uniformity – knowing that we would improve ourselves is most responsible for our industry-leading quality Accel Expands Availability 18 along the way, regardless of whether we received initiatives. And I’m equally excited to announce that Greg certification. And then, in our very first ISO certification Hoover is newly appointed as President and COO of Atlas Forum 2008 Agenda 19 attempt, we were successful. For that, I am proud. Proud of Van Lines. Greg’s 20 years of insightful Atlas experience at 41st Annual each and every one of our Atlas Headquarters employees. the agency and corporate levels are responsible for many Atlas World Group,Inc. I’m also proud of the wealth of experience put in place visionary additions to Atlas, including Avail, Accel and the Strategic Initiatives 20 from within and outside our company traditions to field Atlas puppy. 10 the best senior management team. Yes, I’m proud that we have the right people and the Corporate Web Development 22 Jack Griffin joins us from outside to become President right support in place to serve Atlas World Group well. Program of Atlas International. Jack brings a strong sales and Mostly, however, I’m proud of the promise of service Relocation “Best Ever” Atlas Symposium 23 marketing background from inside and outside our that these accomplishments bring to our customers. OVERVIEW Survey Atlas Specialized Transportation Group industry, including 12 years of senior positions in It continues to be a great time to be a part of the A “Mooving” Experience 24 international relocation and logistics with Allied Van Lines. Atlas family. Titan Global Distribution Puttin’ on the Glitz 25 Atlas International Atlas Welcomes Jack Griffin 26 Atlas Canada Jim Stamm Front & Center 27 Chairman & CEO Cornerstone Relocation Group Call For Action 28 Atlas World News and Information 29 Tracks Atlas Service is Appreciated 41

Editor Barbara Cox [email protected] For more information on Atlas and our services, visit atlasworldgroup.com on the Internet. Atlas Van Lines,Inc.is an ISO 9001 certified company. The Atlas Amplifier is published by Atlas World Group,Inc.,1212 St.George Rd.,Evansville,IN 47711. All material for publication must be submitted to the Marketing Communications Department. Atlas is an equal opportunity company.TM & © 2008 Atlas Investment Company,Inc. Cover Story – ISO Certified

This ongoing journey involved those at Atlas who affect customer service. In other words, it involved everyone in ISO Certified: our organization. n the surface, it appears has recently taken on renewed vigor. In people used in their work. We knew Registered Lead Assessor. Norm little has changed at the 2006, recognizing the potential there was a natural correlation joined Atlas in the spring of 2006 as Oheadquarters of Atlas Van for a significant leap forward, Atlas’ between process improvement and Director of Continuous Improvement. Lines in Evansville, Indiana. You see executive management team took ISO methods, so we decided to “Our first priority was to identify “To fulfill our mission of the same buildings and people, steps to alter the trajectory of the pursue ISO compliance.” where we are in our quality evolution being an industry-leading working at the same computers and company’s quality evolution. The shift The Atlas team consulted with and develop a strategy that set forth provider through service telephones, doing pretty much the would engage the entire van line industry professionals, including what our next steps should be,” says and performance, we same tasks. organization in an all-out drive to members of the American Society for Norm. “We recognized that the recognized a need to But, if you could look below the ensure a process for continuous Quality. They were soon convinced to current quality process had served achieve uniformity in surface, you would see a profound improvement. create a position on the organization us well and contributed to our our processes.” change. It’s been quietly taking “To fulfill our mission of being an chart for continuous improvement. success. However, we also realized – Glen Dunkerson shape over the past two years, and industry-leading provider through “This would be a key role,” says Glen. the market is always changing. Vice Chairman and COO, in January it was completed with service and performance, we “We knew it was essential to bring in Customer expectations continue to Atlas World Group ISO 9001:2000 certification. recognized a need to achieve someone with the right qualifications.” rise, and the business environment uniformity in our processes,” says Enter Norm Carlson, with over 20 grows ever more competitive.” Influencing a Quality Glen Dunkerson, Vice Chairman years of experience and credentials Evolution and COO, Atlas World Group. that include Six Sigma Black Belt, Getting In Shape While improvement has long been “From department to department, CQE (Certified Quality Engineer), In August of 2006, the executive integral to the Atlas quality culture, it there were variations in the methods CQA (Certified Quality Auditor) and management team ratified the

2 Atlas Amplifier • Summer 2008 Atlas Amplifier • Summer 2008 3 Cover Story

strategy, which identified two “We want our customers to count auditing team that will play an to this challenge as Document major initiatives for the short term. on us for service with the highest level ongoing role and continually Control Coordinator, now her The first was ISO compliance. of professionalism, at a price that is review processes to look for ways fulltime role. “We started with the stated goal competitive and fair,” says Norm. to improve. “The standards specify that of compliance because it would give “If their experience with Atlas leaves Jim says committee members documents required by our us a base for consistency and allow them with a preference for us the developed flow charts and process quality management system be us to identify and remove variation next time they are in the market, we maps, documenting the processes controlled,” says Lisa. “My job is to in our systems,” says Glen. “If at the have achieved our goals.” and procedures of the myriad job ensure the most current versions conclusion we also achieved ISO functions that affect customer service. are in place, with all the necessary certification, that would be the icing Unified Team, Because Atlas already operated under approvals. You could say I’m the on the cake.” Outstanding Effort many of the concepts of the ISO document gatekeeper.” “We understood that it would be With a working strategy document standard, there was a solid basis to The Atlas system uses an nice to have the credential,” says Atlas in hand, Atlas executives engaged a work from and build on. application called Master Control Van Lines President and COO Greg steering committee to shepherd the “We would meet as a committee and houses approximately 1600 Hoover. “But more important is what process throughout the organization. a couple of times a month, and in different documents, including forms, that credential represents.” Greg draws This team comprised individuals who smaller groups as needed to help each procedures, training manuals, etc. an analogy to exercise. “You don’t go represented a cross-section of the other out and share ideas,” says Jim. Lisa explains that each document to the gym just to say you can bench company. After a week of training in “It was a big endeavor, and it touched has an author and an owner, who press 200 pounds. You do it because the standard Atlas would adopt, they pretty much every area of the may or may not be the same it makes you healthier. That’s the began documenting work processes organization. Everyone here, in some individual. Before a document whole point of our effort. We follow in each department. way, is involved in serving customers.” becomes approved, it goes through a regimen, and we’re in shape.” “Whether or not we would achieve Jim sees several benefits to the an assigned “route,” whereby certification, our strategy was to standardization process, including the designated people read and Why Focus on Variation? follow the ISO model,” says Norm, development of metrics to better comment. Comments go to the “One reason McDonald’s is so who served on the steering measure and evaluate performance author, who makes revisions, if successful, no matter where you go, committee. “We saw the best way to and the enhanced understanding needed, and resubmits the document. you have a reasonable expectation of approach our task was an all-out employees gained about what Atlas Ultimately, the process arrives at an what you will get,” says Norm. “Sure, effort to achieve certification. By stands for and strives for. approved document. there are minor differences. But you pursuing certification and employing “Perhaps best of all, this effort “From a training perspective, get essentially the same product and a third party registrar, we would have provided everyone with more especially for new hires, our system “It’s part of our company culture now. service and taste, unit to unit.” an objective set of eyes assessing us awareness of how our actions affect is ideal,” says Lisa. “It provides an It represents how we think.” Disney offers another prime against the ISO model, which might the customer,” says Jim. “After all, the excellent tool for training efficiencies – Jim DePillo Senior Director of Logistics Services On February 19,Atlas employees celebrated their example. “My Disney vacation was see things we missed.” number one quality principle is a and removes any doubt about accomplishment in festivities at headquarters. not the least expensive I’ve ever “Our job was to get the thoughts of customer focus.” whether you are using the most taken,” says Norm. “But I got every everyone whose job function affects current information.” dime’s worth. And I would gladly customer service, which is essentially Document Control: go back.” everybody in the organization,” says An Essential Link Sprint to the Finish Line While Atlas Van Lines serves neither steering committee member Jim A key component of ISO compliance On the second Monday in October burgers nor theme park vacations, the DePillo, Senior Director of Logistics is document control. Steering 2007, Atlas employees entered the case for consistency is just as relevant. Services. Jim is also part of the internal committee member Lisa Fryer rose final stretch in the drive toward

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Cover Story

compliance by donning black t-shirts Informed ISO 9000 Acknowledging the and jeans for “Let’s Rock,” a day of Perspectives Primer Atlas ISO Experts awareness and motivation. The event A commitment to quality has long kicked off a three-month sprint to What is it? Steering Team been intrinsic to the Atlas culture. ISO 9000 is an international quality the finish line marked by internal Provided Indispensable One of the most visible watermarks standard for assuring consistent auditing and tweaking in preparation Leadership is the prestigious Milton M. Hill service to customers. The Geneva- “Atlas’ success with ISO certification for the third-party registrar. The Quality Award, established in based International Organization is largely due to the efforts of the effort culminated on January 17 1996 to recognize agents who are for Standardization first published people on the steering team,” with the successful certification of exemplars of performance. The it in 1987. “ISO” is derived from the says Director of Continuous Atlas Van Lines as an ISO 9001 award is named in honor of the Greek word, isos, which means, Improvement Norm Carlson. “From compliant company. late Mr. Hill, an Atlas board “equal” or “consistent.” the start, these folks went above Ongoing Journey member who dedicated much of and beyond their normal duties.” Perhaps the best way to think of his professional energies to the What does it do? Team members represented every ISO 9000 establishes a universally process management is as a journey furtherance of quality. functional area of the company and recognized means by which rather than a destination. The work Don Hill, President and COO of brought valued perspectives about companies can manage their goes on every day, and Atlas’ internal Alexander’s Mobility Services (0207), every aspect of Atlas’ business. processes for continuous auditors examine business systems has helped his company build on As they embarked on their mission, improvement. regularly to assure work processes are his father’s legacy. they spent a week under Norm’s consistently executed and to identify “Our company achieved ISO tutelage, becoming versed in the Why is it important? opportunities to improve them. certification in 1997,” says Don. fine points of the ISO standard The market favors ISO compliant “We now have a system of checks “While we initially saw the value and the steps required to organizations as customers and balances to make sure we do of the credential for conveying our ascertain compliance. Steering Committee Members increasingly see the value of what we say we will,” says Norm. “We quality commitment, what we soon “I couldn’t be everywhere, and Front Row: Back Row: learned is that it made us a much working with such firms. these people were like my arms Norm Carlson Lisa Weis are internally self-auditing to remain Director of Financial Services compliant. We make improvements better company. In the same way, wherever they were needed in the Continuous Improvement Kenny McMichael What are its benefits? Lisa Fryer Information Technology by opportunity instead of defect.” Atlas’ achievement testifies to a organization,” says Norm. “They Among the benefits of ISO 9000 are Process Management Jo Hein So, what’s next? As noted earlier, commitment to customers. This were the experts. They assisted Barb Sinnett Agency Services/ improved efficiency, reduced costs, Customer Service Government Business the strategy for process management is the most important reason for department heads, answered enhanced competitiveness, greater Sossity Lalemen Mike Francis holds another objective for the pursuing ISO certification.” questions, and were essentially the Corporate Accounting STG Operations customer satisfaction, and a solid Rick Kirby J. J. Mohr near term. “I’ve always felt that Atlas and “get-it-done” people. What we did foundation for future initiatives. Safety/Terminal Information Technology “The next step is to use the ISO its agents I have worked with are as a company couldn’t have been Quin Isaac Jim DePillo Research among ISO 9000- RSG Contract Business Logistics 3rd Party model to provide a solid base from committed to quality,” says Kathy accomplished without them.” certified companies showed: Celia Mirick Dan Worstell which we can continue to improve. Curtis, Senior Manager Global Customer Service Information Technology Relocation and Immigration with • 30 percent experience increased Tony Catanese Mark Haller We’ll be better able to maximize customer demand. RSG Operations STG Sales Cisco Systems (also an ISO-certified improvement tools like Six Sigma • 50 percent cite fewer Pam Cook Sunny Williams company). “I view ISO certification customer audits. Human Resources RSG Operations and lean methods.” says Glen. “After Stacie Banks that, there will be another step. as a further indication of their • 69 percent claim a competitive Corporate Accounting/ Inset: market advantage. Financial Services Monte Vanover Atlas will never stop taking steps to quality commitment–a formal Terminal Services validation of what I have found • 83 percent say their products improve the quality of what we do enjoy a greater perception of for our customers.” through my own experience.” quality in the marketplace. (Source: Irwin Professional Publishing Survey)

6 Atlas Amplifier • Summer 2008 Atlas Amplifier • Summer 2008 7 RSG/STG Reorganization

As a result, Atlas will keep more traffic in the Atlas “The reorganization plan does several things… system, rather than farming it out to other carriers. it gives us greater visibility for planning, it brings “We look at it like this,” says Bill, “If an Atlas operator is added efficiencies, it keeps more shipments in available for work, we have an obligation to feed him the Atlas system…and it gives our agents and the business, not give it to a third party. Our commitment operators more revenue opportunities.” is to help our people first, to make sure they get the – Bob Zimmerman, Senior Vice President and General revenue opportunity.” Manager of Operations, Atlas Van Lines “One reason this plan works well is the complementary seasons for the different kinds of traffic,” says Bill. cross-utilization of our people and allow them to work “Household goods activity is greatest during the summer more productively.” months, while STG traffic is at its lowest.” Communications with employees in both STG and Conversely, STG volume rises during the household RSG divisions prepared them for the change, as did Atlas Operations “Cooking” goods off-season. “Bringing the operations together helps cross-training to bring everyone the skills necessary to minimize the impact of these fluctuations,” says Dennie. perform adeptly in both arenas. “We can even out the workload among our people “Employees are gaining from this effort as much with Reorganization throughout the year.” as anyone,” says Glen. “It creates opportunities for “It comes down to how we view our relationships advancement by making them knowledgeable in both Serving Enhanced Business Opportunities for Agents, Operators with one another in the Atlas family,” says Bob. “We strive areas of our business. It’s a huge benefit for them, and A popular parable among business managers tells of a housewife with the peculiar habit of cutting the to hire the best, treat them well, and enable their success. they are excited about it.” end off a roast before baking it. When asked ‘why’ by her daughter, she said mom had always done By making the best use of everyone’s abilities, we can the same and the roasts turned out fine. So, the girl phoned her grandmother and posed the question. create loyalty for Atlas and, ultimately, stronger Moving Forward “My dear,” came the answer, “my oven was small and I had to shorten the roast to fit it in the pan.” customer relationships.” As Atlas Van Lines enters a new era of efficiency, agents, operators and customers will experience “business as usual” Communicating Change in their dealings with operations. Inside Operations tlas Van Lines has long functioned as two Atlas World Group Vice Chairman and COO Glen Early in the year, the project team began educating Atlas “Our identities will remain unique from our agents’ and at Atlas Van Lines. operating units that serve customers for household Dunkerson was an early advocate of the idea. Having A operators and agents about the plan via mail. Bob, Dennie customers’ perspectives,” says Glen. “The reorganization Following a traditional and commercial traffic separately. However, with the worked in both operating units during his tenure approach,Atlas has and Bill also covered the subject at length in a series of Van should be relatively seamless.” understanding that tradition is not always the best teacher, with Atlas Van Lines, Glen knew firsthand the potential long operated separate Operator and Safety meetings across the U.S. beginning in Efforts to fine-tune the plan are ongoing, as the the company has taken an important, forward-looking for synergies. divisions to serve cus- early February (see story on page 33). performance-monitoring team creates metrics to tomers for household step. During the first quarter of the year, RSG and STG “Dispatchers for both RSG and STG shipments utilize “Communication has been essential to our transition,” measure performance. But all agree the upside potential goods and special prod- operations joined forces to enhance the efficiency of the same operating system and tools to communicate and says Bob. “Although a physical change has taken place in of the reorganization represents a smart investment ucts.In the first quarter the Atlas system. dispatch the professional van operator,” says Glen. “Sharing our organization, it is imperceptible in terms of how we for the future. of 2008,the company Leading the effort was Senior Vice President and their workloads and responsibilities is a natural fit. They can implemented a new interact with our agents, operators and customers.” “Since 2003, the volume of peak season STG-hauled General Manager of Operations Bob Zimmerman. work more efficiently together than they can autonomously.” business model that “Our goal was to make the reorganization seamless,” says goods tonnage has declined dramatically, even though we Before joining Atlas in 2007, Bob had held senior brings its operations Bill. “The only evidence of it will be seen in the form of had record volumes during that period,” says Dennie. “And together seamlessly for management positions with Yellow Transportation and A Road to More Hauling Opportunities business benefits. . .better utilization of the Atlas fleet, fewer the amount of RSG-hauled STG traffic during their peak improved efficiency. USF Holland. His experience with these organizations Working closely with Bob–and highly attuned to the empty miles, more pounds per van operator and more volume season has declined as well.” informed his perspective as he assessed the potential project’s ramifications–were long-time Atlas pros Dennie miles per shipment.” “Having RSG and STG Planners in close proximity, work- for a reorganization of Atlas operations. Lynn, Senior Vice President of Transportation, and Bill ing closely together, positions us very well for turning that “We saw this as a way to help us improve performance Travelstead, Vice President of Operations Support. Understanding the ‘R’Word around.” says Dennie. all the way around,” says Bob. “It gives us greater visibility “Perhaps the most important aspect of this reorganization Although “reorganization” can sometimes connote a “Given the increasing costs of fuel, labor, and operations for planning, it brings new efficiencies, it keeps more is that it gives our traffic planners the ability to see both RSG reduction in staff, Glen points out that is not the case for overall, this is a way to help offset those increases with shipments in the Atlas system on Atlas equipment, and STG traffic,” says Dennie. “This greater visibility allows us the Atlas plan. “We’re not losing or creating positions,” more hauling opportunities,” says Bill. “It only makes good and it gives our agents and operators additional revenue to find increased hauling opportunities throughout the entire says Glen. “We are creating a structure that will enable the business sense.” opportunities.” network of 529 Atlas agents.”

8 Atlas Amplifier • Summer 2008 Atlas Amplifier • Summer 2008 9

41st Annual Corporate Relocation Survey

Corporate2008 Annual Relocation Survey OVERVIEW

s it has done every year since 1968, Atlas polls corporate relocation professionals to better understand forces Athat affect the industry, influence policy and affect household goods transportation. Here, Amplifier presents highlights. For complete results and more analysis, visit: www.atlasworldgroup.com/survey

13% (45%) Results Highlights Financial and Economic Concerns Rise Worse 45% When asked about expectations for their company’s U.S. Economy (9%) overall financial performance in 2008, 59% of the total sample said they expect it to be better than it was in 2007. 9% 42% (2%) (46%) Expectations were generally higher in 2007, when 74% of respondents anticipated better performance than was Overall experienced in 2006. Diminished optimism is also seen in Financial Same Performance 32% the numbers of those who anticipate financial performance Who Responded? (23%) this year compared to last year will be the same (32% 59% of Company o qualify for participation, a respondent must have relocation responsibility and work for a company (74%) versus 23%) or worse (9% versus 2%). 7% that has either relocated employees within the past two years or plans to relocate employees this year. In 2007, 45% of all respondents anticipated the U.S. T Atlas sent invitations to participate via e-mail, and 347 respondents completed online questionnaires Better 15% economy would be better than it was in 2006, while between January 16 and February 29. U.S. only 9% indicated they thought it would be worse. This Real Estate ( ) Indicates Results From Previous Year year, those numbers are essentially reversed, with 45% Most respondents (73%) work in human Based on the number of employees, Half (48%) of the Market •resources or personnel departments for • responding firms are categorized by • companies surveyed Totals greater than/less than 100 are due to rounding. anticipating the U.S. economy in 2008 will be worse than 78% – service (41%) size for analysis: are international firms. last year and only 13% thinking it will be better. A new – manufacturing/processing (31%) – 46% have fewer than 500 survey question drills a little deeper into the issue to – wholesale/retail (12%) salaried employees (small firms) – financial (9%) – 30% have 500-4,999 salaried Question 6: Market Performance find that more than 3 out of 4 respondents (78%) think employees (mid-size firms) – government and military (3%) the U.S. real estate market will be worse this year than – 24% have 5,000+ salaried Compared to 2007, please indicate what you – other (4%) anticipate in 2008… it was in 2007. employees (large firms)

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41st Annual Corporate Relocation Survey

Question 11: Relocation Volume Question 12: Relocation Budget Compared to 2007, do you anticipate that the number of employees your Compared to 2007, do you anticipate that your relocation company will relocate during 2008 will… budget in 2008 will…

14% 19% (15%) 22% (20%) (24%) 27% (25%) Less Than 14% Less Than 18% 500 Salaried (11%) 500 Salaried 25% (14%) Employees Employees (29%) 59% 59% (60%) Increase (56%) 35% Increase Decrease Decrease 14% (32%) 16% (10%) (8%) 29% (30%) 38% 500 - 4999 (35%) 500 - 4999 Total Salaried Total Salaried Employees Employees Stay About The Same 46% 57% (57%) (60%) Stay About The Same 13% 16% (6%) (8%) 33% 51% (38%) (57%) 5000 + 46% 5000 + 56% Salaried (39%) Salaried Employees Employees (56%) 40% (54%) 51% (54%)

( ) Indicates Results From Previous Year ( ) Indicates Results From Previous Year Totals greater than/less than 100 are due to rounding. Totals greater than/less than 100 are due to rounding.

Anticipated:Volumes Tick Question 13: External Factors Downward, Budgets Edge Upward qualified people locally ranked first in importance, cited by What external factors had the most significant impact on the Among all firms surveyed, 82% anticipate the number 52% of all respondents (same rank and percentage as last number of your employee relocations in 2007? of employee relocations for 2008 compared to 2007 year). Also mirroring last year’s findings, economic will increase (25%) or stay about the same (56%). conditions came in second, cited by 24% of respondents External Conditions Had No Impact 19% (26%) Greater percentages of medium and large firms (29% (versus 25% for 2006). Third on the list for 2007 was the and 33% respectively) expect an increase compared real estate market, mentioned by 22% of the total sample Lack Of Qualified People Locally 52% (52%) to small firms (19%). (this choice was new to the survey). Whereas 26% of all Economic Conditions 24% (25%) Similarly, 86% of all firms surveyed anticipate their firms saw no affect from external conditions according Real Estate Market 22% (*Not listed as option in 2007) relocation budgets will either increase (35%) or stay to last year’s survey, that number dropped to only 19% about the same (51%) in the coming year. As with of respondents for this year’s survey. Growth Of Domestic Competition 14% (13%) anticipated volumes, greater percentages of medium Findings seem to indicate that large companies are Growth Of International Competition 10% (13%) and large firms (38% and 46% respectively) anticipate feeling the market downturn more acutely than small and (3%) an increase compared to small firms (27%). mid-size firms, which appear to be more concerned with Destination Country Regulations 3% Natural Disasters – Domestic (3%) Overall, the percentage of those expecting increases in finding appropriate talent. (i.e.Hurricanes,Wildfires,Floods,etc.) 2% relocation volume is slightly lower than in 2007 (25% vs. War in Iraq/Afghanistan 1% (1%) 29%), and greater percentages expect budget increases Reimbursement Shifts Natural Disasters – International 1% (1%) than volume increases this year across all size firms. The popularity of lump sum reimbursement plans (i.e.Earthquakes,Tsunamis,Typhoons,etc.) appears to be growing, as indicated by 44% of respondents Terrorism/Political Violence 1% (1%) External Factors: Real Estate who use this method for transferees and 49% who use Other 4% (4%) Makes Appearance it for new hires. Both numbers eclipse the corresponding Among the forces beyond a corporation’s control that percentages cited in last year’s survey (32% and 31% 0 10 20 30 40 50 60 affected the number of relocations in 2007, a lack of for transferees and new hires, respectively). ( ) Indicates Results From Previous Year

12 Atlas Amplifier • Summer 2008 Atlas Amplifier • Summer 2008 13 41st Annual Corporate Relocation Survey

There is a similar increase in the percentage of firms that offer full Scratching reimbursement of relocation expenses: 63% do so for transferees and 54% for new hires. This compares to 55% of firms that last year said Bottom and they offer full reimbursement for transferees and 42% who said they Expecting offer it for new hires. Recovery Saying “No”to Relocation The Amplifier spoke with Jed Smith, Managing Overall, half of companies who had employees decline relocation Director for Quantitative Research with the in 2007 stated that housing/mortgage concerns was a reason cited, National Association of Realtors, for his a significant jump from 30% last year. Family issues/ties is still cited considered perspective on the U.S. real most often, however, it is down this year (62% of companies versus estate industry. 84% last year). Amplifier: How would you describe what’s Reporting for Duty happening in the U.S. real estate market? Responding to a new question this year, 28% of companies Smith: We’ve come off a very good market indicate that employees have three weeks or less to report to in the 2004-2006 timeframe. Things slowed in work at the new location once they accept a transfer. Another 2007, and we think we were scratching bottom 39% of companies allow up to one month, which means the during the first part of 2008. Sales of existing majority of firms (67%) allow no more than a month for homes rose 2.9 percent in February over January, employees to report to work. although they are still down by 23.8 percent compared to February 2007. Question 27: Amplifier: What about sales of all homes? Transferee and New Hire Expense Reimbursement Smith: To put things in perspective, there were To what extent does your company reimburse relocation 8.4 million new or existing homes sold in 2005, expenses of (Transferees/New Hires)? and 6.5 million sold in 2007. This year will Full Reimbursement of TRANSFEREES 63% (55%) probably see a bit less than that in new Relocation Expenses NEW HIRES 54% (42%) construction along with a recovery in existing 44% (32%) Lump Sum Payment home sales continuing in 2009. Keep in mind (31%) 49% that real estate markets are regional, and some Partial Reimbursement Based on Salary,Position, 37% (30%) regions are doing better than others. Tenure,Policy Tier,etc. 41% (43%)

No Reimbursement of 6% (5%) Amplifier: What factors indicate a likely Relocation Expenses 5% (8%) recovery for this year and next? 0 10 20 30 40 50 60 70 Smith: There is a lot of pent-up demand for ( ) Indicates Results From Previous Year homes. From a favorable viewpoint, the Question 39a: government has increased the lending limits Declining Relocation for Fannie Mae and Freddie Mac, meaning that What reasons did employees give for declining relocation? buyers have additional mortgage options at the upper end of the market. In addition, the Family Issues/Ties 62% (84%) Federal Reserve System – commonly known as Housing/Mortgage Concerns 50% (30%) “the Fed” has taken steps to stabilize monetary Cost Of Living In New Location 49% (49%) markets. The President’s economic stimulus

Spouse’s/Partner’s Employment 48% (49%) package should also help. No Desire To Relocate 45% (43%) The National Association of Realtors®, Personal Reasons (Non-Disclosed) 41% (33%) “The Voice for Real Estate,” is America’s largest Could Hurt Career 2% (3%) trade association, representing 1.3 million Other 2% (4%) members, including NAR’s institutes, societies 0 10 20 30 40 50 60 70 80 and councils, involved in all aspects of the ( ) Indicates Results From Previous Year residential and commercial real estate industries.

14 Atlas Amplifier • Summer 2008 Interstate and Cross-Border Migration WHERE IS EVERYBODY GOING? Atlas Analyzes 2007 Interstate and Cross-Border Migration Patterns uring 2007, Atlas provided household goods were New York and New Jersey, which had the second- Dtransportation for 92,743 relocating families – that and fourth-highest outbound percentages, respectively. averages out to about 254 families every day of the year, Southeast Stability or one family every 5 to 6 minutes. As you would guess, Traffic out of Louisiana and Mississippi lessened this year; they’re not all going in the same direction. But there are each registered as balanced after spending nine and eight noticeable patterns. of the last 10 years, respectively, as outbound states. NL Americans continue to move westward and flee the 13 Migration to surrounding states Tennessee, Kentucky, West Rust Belt states. Yet, Washington D.C. saw the highest 22 Virginia and Georgia abated, taking them from inbound BC percentage of inbound traffic for the second straight year, AB to balanced status. For the fifth time in six years, Alabama 326 QC 400 SK MB while Ohio had the highest percentage of outbound traffic. 228 294 registered as inbound. 234 47 71 227 Westward Expansion Continues 22 34 Eight of 13 states classified as inbound lie west of the Inbound, Outbound, Balanced? ON Mississippi River; four are west of the Rockies in the Atlas classifies states as inbound, outbound or balanced 1316 NB according to a threshold value, determined by this formula: 698 26 increasingly popular Northwest. For the first time since 25 ME Total Shipments x .55 = Threshold Value NS 1995, Washington became an inbound state, joining WA 515 Nevada, Oregon and Alaska. Washington and Alaska • If the number of outbound shipments exceeds the 2487 446 3208 MT ND threshold, the state is classified as outbound. 303 143 VT recorded the second- and third-highest percentages, MN 310 193 NY NH respectively, of inbound traffic. California experienced • If the number of inbound shipments exceeds the OR 1373 4953 threshold, the state is considered inbound. 818 1225 WI MA the fewest outbound moves in10 years. ID SD 3313 1026 1257 MI CT • If neither inbound nor outbound shipments exceed 510 WY 214 1028 2712 RI 499 236 185 2866 Southwest Fiesta the threshold, the state is termed balanced. IA 1899 214 PA 2652 N Texas, Colorado and New Mexico are popular destinations. NE 664 OH J DE NV 543 707 IL IN 3841 All three are inbound states, but Texas welcomed the most 1980 WV MD 727 UT 544 3600 2345 VA CO 1329 335 DC Atlas-transported residents of any state in the nation. 1038 630 3273 3682 2049 296 596 KS MO 1031 4284 CA 2697 877 1488 118 8 Midwestern Woes HAWAII KY 3056 8064 993 1335 Job losses in the northern Midwest states are likely the 2047 NC 4374 274 8530 NS OK TN 2289 SC primary reason that Wisconsin, Michigan, Indiana and 170 AR 109 AZ NM 957 1757 58 641 Ohio all recorded significantly more outbound than 2582 757 937 2023 706 AL GA 2811 986 MS inbound traffic. Ohio, which lost 3,841 households, had 10 08 3178 818 DE 1291 3710 CT the highest percentage of outbound traffic and the LA 727 1391 400 TX 1353 338 fifth-highest number of outbound moves. The top 6665 1341 1146 YUKON 8831 FL DC MD ALASKA 336 2050 five states for relocating Buckeyes were Florida, Texas, TERRITORY 7033 0 143 701 2411 California, North Carolina and Georgia. Indiana and 218 5842 0 MA NH Michigan recorded the third- and fifth-highest outbound 2036 301 percentages, respectively. 18 9 2 380 NJ RI 3022 300 Northeast Shuffle 2113 315 STATE Inbound – More than 55% of total shipments moving into the state (subtotal on bottom). The most popular destination in the Northeast is New VT Outbound Outbound – More than 55% of total shipments moving out of the state (subtotal on top). Hampshire, registering as inbound for the seventh time in 150 Inbound Balanced – Inbound and outbound individually represent 55% or less of total shipments. 174 the past 10 years. The least popular states in the region

16 Atlas Amplifier • Summer 2008 Atlas Amplifier • Summer 2008 17

Accel

Agenda – The 41st Annual Forum on Moving April 24 & 25, Chicago Marriott Downtown, Chicago, Illinois 3:45 p.m. – 5:00 p.m. WORKSHOP V* and VI* Thursday, April 24, 2008 WORKSHOP V* – “DEFINING THE HOUSING MARKET” 10:00 a.m. – 10:30 a.m. OPENING GENERAL SESSION As relocation continues to be driven by a fluctuating housing market, understanding Call to Order & Welcome: Remarks: the impacts and implications of the market will assist in developing a successful JIM STAMM GREG HOOVER relocation policy. Join Jed Smith, a Managing Director with the National Association Chairman & CEO President & COO of Realtors®, as he takes a look inside the housing market statistics and implications Accel Expands Availability Atlas World Group, Inc. Atlas Van Lines, Inc. for today and tomorrow. Introduction: Presenter: 10:45 a.m. – 12:00 p.m. WORKSHOPS I and II* BARBARA COX JED SMITH Director, Managing Director, Quantitative Research to Serve COD Customers WORKSHOP I – Marketing/Communications National Association of Realtors Now, you can shave days – even weeks – off the time to relocate. “HOW TO STAY ENERGIZED IN A CHANGING WORLD” Atlas Van Lines, Inc. What does it take to keep your focus and remain productive amid the stresses and shifts WORKSHOP VI* – ccel, Atlas’ premium option for expedited delivery, Atlas introduced Accel in January 2007. In its first of today’s business environment? Certified Speaking Professional Greg Risberg puts “PROFESSIONAL VAN OPERATOR…DO YOU MEAN DRIVER?” Customers have found people in touch with their own intrinsic value and helps them to think about what is Atlas Accel to be ideal Ahas expanded again. On April 1, Atlas announced full year of operation, Accel generated over $2 million most important in their lives. Expect to fine-tune your personal balance through laughter …maybe you’ve known them as truck drivers. We all know that moving household the addition of service in revenue with service to customers in 58 major metro and inspiration in this “hilariously informative” session. goods starts with a relocation professional. But, do you know how a Professional Van for small- to medium- Operator delivers on our commitments? From a panel featuring three of Atlas’ most sized shipments under for COD and markets across the U.S. In October 2007, the Connecticut Introduction: Presenter: renowned professionals, develop a perspective on how relocation policy impacts MARK SPIEHLER GREG RISBERG services and gain insight into ‘tricks of the trade’. 5,000 pounds.The self-directed Quality Improvement Award Partnership (CQIA) awarded Vice President, Professional Speaker Moderator: Presenters: uniquely designed moves. With a Gold Innovation Prize to Cartus for its “Small Shipment Rating & Distribution Services Atlas Van Lines, Inc. DENNIE LYNN FRANK KAWALSKI container,made of Accel, families Containerized Program,” a program that uses Atlas Sr. Vice President, Professional Van Operator Transportation Services Alexander’s Mobility Services tough molded poly- can relocate Accel exclusively. WORKSHOP II* – “KEEPING UP WITH CHANGE” Atlas Van Lines, Inc. mer,is lockable and faster to settle “Accel has performed in the market just as anticipated,” PERRY SCHRECENGOST Real estate inventory overages. Loss on sale assistance. Mortgage assistance. What policy Professional Van Operator features GPS tracking in and feel at says Greg. “It has carved a unique niche with its changes do you need to make? This panel will address policy components which have Weleski Transfer for added security.In changed within their companies. Find out why policy changes were implemented and ROB KRANER home quicker in combination of speed, security, and simplicity. We are how modification impacted transferees and new hires. most cases,Accel Professional Van Operator new surroundings. confident that, as more customers experience this service Celina Moving & Storage dramatically reduces Moderator: Presenters: “Based on its success with our option for themselves, its popularity as a complement RYAN McCONNELL PAT MARRONE MILTON SHAW delivery time and 6:30 p.m. – 7:30 p.m. RECEPTION national accounts, we are pleased to now offer Accel to to traditional choices will continue to grow.” Senior Director, Manager, Relocation Manager, incidence of claims. Sales Development Progressive Insurance Relocation & Fleet Services our customers outside the corporate arena,” says Atlas Customers interested in Accel can access information, Atlas Van Lines, Inc. Deere & Company 7:30 p.m. – BANQUET & ENTERTAINMENT Van Lines President and COO Greg Hoover. “This opens pricing, and ordering assistance through Atlas agents 12:15 p.m. – 2:00 p.m. SECOND GENERAL SESSION Presiding: Special Entertainment: yet another avenue of growth with an important segment and online at the Atlas public web site. GREG HOOVER MICHAEL CAVANAUGH Presiding: Principal Address: President & COO of customers.” Visit: www.atlasworldgroup.com/accel GLEN DUNKERSON BEN STEIN Atlas Van Lines, Inc. Vice Chairman & COO Economist, Lawyer, Author, Atlas World Group, Inc. TV Personality and Film Actor 2:15 p.m. – 3:30 p.m. WORKSHOPS III and IV* Friday, April 25, 2008 WORKSHOP III – “HOW TO STAY ENERGIZED IN A CHANGING WORLD” 8:30 a.m. – 10:30 a.m. BREAKFAST & CLOSING GENERAL SESSION (Repeat of GREG RISBERG’S Workshop I) (Breakfast served until 9:15 a.m.) Guest Speaker: Presiding: Keynote Address: GREG RISBERG GLEN DUNKERSON MARK SCHARENBROICH Professional Speaker Vice Chairman & COO Certified Speaking Professional Atlas World Group, Inc. WORKSHOP IV* – “A NEW VIEW OF THE WORLD” Forum Adjournment In today’s diverse, global business environment, relocation is the wheel that keeps companies moving. Do you know what it takes to initiate and maintain an effective *World Wide ERC (S)CRP Recertification Credit Serving Customers in international relocation policy? Hear this panel of your industry colleagues explain Major Metro Areas. the “secrets of success” to international relocation. Learn to develop an effective Accel now provides policy, maintain your policy, and implement and execute the policy standards. door-to-door service in Moderator: Presenters: 58 of the nation’s largest JACK GRIFFIN GAIL DeVITO WILLIAM TAYLOR, GMS President Senior Manager, Employee Relocation Manager metropolitan areas. Atlas Van Lines International Executive Services Chemonics International, Inc. International, Inc. KPMG LLP LUIS ROQUE Chief Traffic Management Branch United States Department of State 18 Atlas Amplifier • Summer 2008 Atlas Amplifier • Summer 2008 19 Atlas World Group – Strategic Initiatives

World Group Report Atlas Enters 2008 Completing Strategic Initiatives BOARD OF DIRECTORS embers of the Atlas World Group Board of Directors units, creating new business opportunities for Atlas agents Mheld their annual planning meeting during January. and owner operators. The agenda covered current developments of strategic “We have entered 2008 in the best position to optimize significance to the long-term success of Atlas companies. our performance,” says Jim. “While we cannot control the “Part of the long-term vision for Atlas is to ensure a strong economic forces that affect our and capable leadership force for delivering success well into industry, we can make sure we are

the future,” says Chairman and CEO Jim Stamm. “Finding prepared to handle our business Steve Alger Roger Babbitt Rich Bert Jim Cole, Jr. David M. Davenport Donald C. Hill Thomas L. Hoover Vice Chairman President President President & Attorney at Law President Chairman & and developing the right people is critical.” efficiently and profitably. That Atlantic Relocation Systems NMS Moving Systems, Inc. Kilpatrick Moving Chief Executive Officer Coates & Davenport, PC Alexander’s Mobility Services Chief Executive Officer Jim notes the succession plan has unfolded as planned is what we are doing, and will & Storage J.W. Cole & Sons, Inc. ABC Moving & Storage Co., Inc. with the promotions at Atlas World Group, Atlas Van Lines, continue to do, through our Atlas International and Atlas Canada, as noted elsewhere in commitment to integrity, this Amplifier (see stories on pages 8, 9, 26, 38 and 39). quality and solutions.” “I am pleased to say we have put the right people in place and are providing them the support they need to excel,” says Jim. “Ultimately, it is my goal to see that all the pieces are in place for

the continuing success of every Atlas business entity.” Larry Lammers Joseph McNamara Howard E. Parker Frederick D. Paxton, II Michael L. Shaffer Thomas J. Shetler, Jr. John W. Steiner Chief Executive Officer President Outside Director Chairman & Former Management President Chairman Ace Relocation Systems, Inc. Certified Van Service, Inc. Atlas World Group, Inc. Chief Executive Officer Director Shetler Moving & Ace World Wide Moving Process Initiatives Bring Paxton Van Lines, Inc. Storage, Inc. & Storage, Inc. New Efficiencies. Progress on two key process initiatives is also enabling the company’s success. In January, Atlas Van Lines culminated an 18-month effort to achieve ISO compliance with the attainment of ISO 9001:2000 certification. In March, six weeks after the board meeting, Atlas completed the successful

reorganization of its RSG and STG operating Frank E. Webers Gary L. Weleski John R. Westerberg Todd V. Winter James A. Stamm Glen Dunkerson President President Chairman and President and Chairman & Vice Chairman & Chief Collins Brothers Weleski Transfer, Inc. Chief Executive Officer Chief Executive Officer Chief Executive Officer Operating Officer Now,we’re proud to announce that our quality Moving Corp. Nelson Westerberg, Inc. Golden Van Lines, Inc. Atlas World Group, Inc. Atlas World Group, Inc. management processes are ISO certified. We’re wearing it like a shiny badge of honor.

20 Atlas Amplifier • Summer 2008 Atlas Amplifier • Summer 2008 21 Agent Web Templates 2008 Symposium

In the Click with Customers “Best Ever”Atlas Symposium Web Development Program Offers Agents Affordable Option Wows ‘Em in Texas tlas is reinforcing its t was time well spent,” says Gregg was pertinent to both sales and Acommitment to “IImlach, President of Imlach and operations and ultimately tied them help agents succeed in the market Collins Brothers (1132) in Dallas, together. I think most agents would with a new tool for marketing via the Internet. Texas. Gregg was among Atlas benefit by having a representative at “We’ve created this to give our agents a simple and agents in attendance at the 2008 the Symposium.” affordable means to develop an effective Internet presence,” Atlas Symposium. The biennial “Several agents told me this was the says Director of Marketing Communications Barbara Cox. learning opportunity took place most informative of any symposium The Agent Web Development Program will provide four February 14 and 15 at the Dallas-Fort they have attended,” says David basic design choices and a generous menu of options. The Worth Hyatt Regency. It was the first Coulter, Vice President of Sales, large number of possible combinations will allow the agent time the event had been held outside Atlas STG. “Based on the amount of to create a unique web site that is consistent with the Atlas Evansville, Indiana. interaction I noticed, there was clearly a graphic identity. A team from Atlas Headquarters led lot of interest and involvement among “To develop a comparable web site from scratch would a full day of workshops on Thursday, those in attendance,” says David. likely cost an agency business between $7,000 and $12,000,” covering the latest on the Atlas Tariff, “The Symposium is a great way to says Barbara. “The estimated cost under this program Accel, Avail Resource Management, stay current with what Atlas is doing to ranges from $1,000 to $2,000, depending on the choice of Contract Administration, Marketing drive business to agents,” says Gregg Following breakfast on Friday morning, layout and navigation options. Atlas is investing in the programs, and the reorganization of Imlach. “It’s good to see Atlas taking an attendees enjoyed listening to keynote development to leverage it across our agent network and Atlas RSG and STG divisions. In con- aggressive approach as a marketing speaker Mike Hourigan,CSP,aka “the make it affordable, especially for smaller businesses.” junction with the event, the Atlas STG partner and leader.” workplace commentator.” The program will be sold via the Atlas SLS, where the Conference focused on issues related buyer can preview choices and pricing before submitting to commercial business. The meetings an order. The Atlas agent is responsible for providing the gave agents the chance to ask text of its content. questions and join group discussions. “We’ve tried to make the entire process straightforward,” “This was a chance for our agents says Barbara. “This is a great opportunity for any Atlas to get first-hand information on agent who wants to add a professional web site to their what’s going on at Atlas and the marketing mix.” programs we provide to help them succeed,” says Atlas Van Lines President and COO Greg Hoover. The Atlas Agent Web Development Program provides a “The agenda was well suited to their ready-made array of web site designs and options to create a fully functional,professional web site.Agents can interests and needs–we received a lot choose from a variety of high quality photographs as of very positive feedback.” well as personalize their sites by using their own photos. “I thought the meetings had good The program will launch via the Atlas SLS this spring. content,” says Larry Lammers, CEO and President of Ace Relocation Systems (99). “The information

22 Atlas Amplifier • Summer 2008 Atlas Amplifier • Summer 2008 23 Specialized Transportation Group Titan Global Distribution

The 2006 Grand Prize Winning Entry “Revol-moo-tion” created by Mary Regina B.of Notre Dame Preparatory in Puttin’ontheGlitz Towson,Maryland.The Titan Global helps ready beautiful new entertainment complex life-sized cow casts are made of plaster and owntown St. Louis boasts a beautiful new upscale shops, restaurants and offices. fiberglass and weigh Dlandmark. Just a few blocks north of the For the casino, Titan provided warehous- 125 pounds each.They famous Gateway Arch and within whistling distance ing and installation of furnishings, fixtures and stand 5 feet 2 inches of the Edward Jones Dome, Lumiere Place welcomes equipment, including the placement of stools tall,measure 8 feet guests from all over the world to a stunning $500 for 2,000 slot machines. Involvement with the from nose to tail,and million entertainment and hospitality complex. projects began in March 2007 and wrapped are 36 inches wide at Over the past year, Pinnacle Entertainment up with the hotel’s opening in early February. the shoulders.Safeway engaged Titan Global Distribution to help bring “Seeing that the furniture, fixtures and Inc.is a Fortune 100 company and one of the complex to completion with logistics services equipment were in place on schedule made the largest food and for Lumiere Casino and the adjoining Four up the vast majority of our involvement with drug retailers in North Seasons Hotel. the project,” says Tiffany Hacket, Titan Global America.The company Titan coordinated the transportation, Installation Account Manager. “But we also operates 1,743 stores warehousing, delivery and installation of furniture, made sure the operating supplies and in the United States fixtures and equipment for the 200-room hotel, consumables – towels, kitchen ware, cleaning and Canada with Cows as Art which includes an 11,450 sq. ft. spa and fitness supplies, and other service items – were in annual sales of center. The hotel connects to the casino via a the hands of the hotel staff for a complete, $42.3 billion in 2007. A “Mooving” Experience parking garage and commons area that houses guest-friendly finish.” ou might think of it as a contemporary cattle drive. STG Planner Richard Bland scheduled a pickup of the 30 YSafeway has named it “Lucerne® The Art of Dairy™ cow casts from the manufacturer in Chicago. The logistics Art Contest.” The supermarket giant has conducted the were somewhat typical of what Atlas STG does routinely– cow-themed competition each of the last three years thread multiple destinations together with timely efficiency. Titan Global Distribution ran this ad But the nature of the item made this particular job unusual. to encourage and reward the creativity of young artists. in a special circular that publicized For the second straight year, Atlas STG coordinated a “The cows were made of plaster, so preparing them for the grand opening of Lumière Place transportation solution to make all the details unfold as transport required a combination of padding and ties,” casino and entertainment center in smooth as cream. says Richard. “When two or more cows were shipped St.Louis,Missouri,in late December. The contest begins with entries by middle school, junior together, we separated them with bubble wrap for In addition to the casino,the $500 high school and high school students (ages 12-19) in 21 added cushioning.” million project includes two hotels, states and the District of Columbia. Each submits an idea Most of the cows were delivered during a three-day seven restaurants,a business center, on “Cows and History.” Judges select thirty finalists who window in mid-February. All arrived at the schools in banquet facilities and boutique shops. receive a life-size cow sculpture and a $250 budget for time for the student artists to work their bovine bravura. “Lumière”is “light”in French,a nod supplies to render their artistic vision. Judges made the rounds during April. In all, the contest to the city's cultural heritage and awards $58,500 in cash prizes to students, teachers and characterization of the unique hotel Nimble Hoof Work schools, including $20,000 for the grand prize-winning tower,which is illuminated from within at night to create a stunning Account Manager Nick Travelstead along with his school plus $5,000 apiece for student and teacher. arc of light on the riverfront. project coordinator Patty Brooks and booking agent Advance Relocation Systems (59) got things rolling And the winners are… with a call to Atlas STG, which corralled the necessary Check out the winners along with all the entries at: cowhands, including 11 capable Atlas agencies. www.artofdairy-artcontest.com

24 Atlas Amplifier • Summer 2008 Atlas Amplifier • Summer 2008 25 Atlas International Atlas Canada

Jack Griffin New Head of Atlas International Brings Industry Savvy and a Vision for Excellence eing visible to existing and potential customers is recognition from the master of ceremonies and, most Ban important part of the marketing mix for any importantly, sponsorship of the opening keynote speaker. tlas is pleased to welcome Jack Griffin as President Jack entered the transportation industry in 1994 as Vice business. For Atlas Canada, this means participation at This venue was specifically chosen for its high visibility as Aof Atlas International with responsibility for leading President, Sales & Marketing with Allied Van Lines in various conferences and trade shows throughout the the kickoff for the conference and for the the company’s international forwarding operations, Canada. In 1995, he was promoted to Vice President of year. To maximize its return on investment, Atlas Canada unique speaker. Also, President Bob Clark including Atlas International, Red Ball International and Sales and Marketing with Allied International in Naperville, is very selective about which events it participates in. had the honor of introducing the speaker Vanpac. He will lead the international companies out Il. In 2000, he was promoted to VP Network Development To date, its focus has been on networking with its major after delivering a powerful Atlas branding of the Atlas International office in Seattle, Washington. and managed Allied’s international business in 38 countries real estate partner (Royal LePage) at their regional and message. Joining him on stage was Atlas Jack comes to the position with 14 years of industry around the world. The following year he became Executive national events and having a strong working relationship Canada’s unofficial mascot, “Angus the experience and says he is ready to take Atlas International Vice President with North American Logistics. Most with the largest human resources association in Canada. Wonder Dog.” forward through the pursuit of operational excellence and recently, he worked as Senior Vice President of Business This year started with a flurry of activity on both counts. The opening keynote speaker, IanThomas, the development of partnerships with the Atlas agency Development with Bekins Van Lines based in Chicago. First, there was Royal LePage’s East Coast Conference in wowed the crowd with his presentation, family. “My goal is to make Atlas International a ‘marquee A fitness enthusiast with a penchant for playing squash, Halifax near the end of January. Delegates came from the “The Power of the Pride.” Ian, who started subsidiary’ of Atlas World Group,” says Jack. Jack has coached high school lacrosse and admits to being four Maritime Provinces and Atlas had agent participation out with a degree in business, found his With a strong background in sales and marketing, he an avid golfer and, not surprisingly, a fan of travel. He and from all of the represented locations. This two-day event true passion in the wilds of Africa where plans in the near term to assess the market’s perception of his wife, Carolynn, have a daughter in college and a son in coupled with the evening social events gave Atlas agents he studied lions in close quarters for more Atlas International and how the value proposition might high school. Reach Jack by e-mail at: [email protected] the opportunity to network with real estate brokers and than 30 years. In his address, he clearly best be communicated. sales agents from their local areas. demonstrated how modern business teams “We enjoy outstanding name recognition through our In February, Atlas Canada President Bob Clark joined have everything to learn from the superbly association with the Atlas brand. Building on that, we want Royal LePage’s top 1% of sales performers (known as the effective structure of a lion’s pride. The social to make sure prospective partners and customers can easily Chairman’s Club) as their guest and keynote speaker at interaction, hunting techniques and defense differentiate us in the market place.” an exclusive event in Nassau. Here, Atlas Canada was strategies among individual lions with vastly Jack sees promising potential for new partnerships with recognized as this leading real estate organization’s different personalities, strengths and weak- Atlas agents whose national accounts may have unmet “Preferred Mover” for the 13th consecutive year. Royal nesses are strikingly resonant of the core needs for international services. “Working together, we can LePage also announced that Atlas Canada has been characteristics of today’s business units. leverage existing relationships to develop new business named its “Corporate Partner of the Year for Royal After the keynote address, Ian joined opportunities,” he says. “That will be a prime focus of our LePage Women’s Shelter Foundation.” the Atlas crew at its superbly positioned sales efforts.” 2008 also marked the fourth year that Atlas Canada double booth (right inside the entrance to Most important, he believes, is supporting agents and has been involved in the HRPAO (Human Resources the exhibit hall) for the signing of his book. enabling their success. “I am an advocate of a strong agent Professionals Association of Ontario) annual conference As people lined up for the signing, Atlas family and I believe by working in harmony with our agents and trade show. This event is the second-largest HR agency salespeople engaged them in we can create win-win scenarios. I envision our people serv- conference in the world after SHRM in the United States. conversation and handed out literature and business cards. Author Ian Thomas with According to event organizers approximately 4,000 The exposure for the Atlas brand was exceptional. Atlas Canada President ing as an extension of the agent’s organization to make the Bob Clark at the HRPAO most of opportunities in the international market together.” delegates attended. Hundreds visited the booth throughout the conference annual conference and Jack completed undergraduate studies at Wilfrid Laurier Atlas chose to become a “Conference Gold Sponsor” and and trade show. As usual, the “Free the Puppy” game was trade show.Atlas Canada University in Waterloo, Ontario. He began his working a workshop presenter for a session called “The Evolution of a big hit and the lucky winners took home a soft, cuddly served as “Conference Jack Griffin,President of Atlas International,brings Gold Sponsor,”which career at Xerox Corporation and in later years with Steelcase Relocation.” This enhanced level of participation included Atlas Gund puppy. Seven Atlas agents participated and 14 years of industry savvy and a commitment to help included sponsorship of Inc. During his tenure with Steelcase, he completed Atlas agents develop opportunities for new business a full-page Atlas advertisement in the conference program, helped man the booth, and made useful contacts for Ian’s keynote address on graduate studies at Columbia University in New York, NY. in the international market. extensive signage throughout the convention hall, on-stage future business. All agreed it was time well spent. “The Power of Pride.”

26 Atlas Amplifier • Summer 2008 Atlas Amplifier • Summer 2008 27 Cornerstone Relocation Group Atlas World News and Information

1,850 cyclists came to New Bern,North Carolina in September to take part in Bike MS. Security Relocation Group served as Turbulent Times Call For Action sponsor and provided s I write this article, the headlines of the day include: of the loss. We also suggest that you place a maximum key logistics services. The event raised $1.44 A“Housing Starts Plunge 14%, Marking Lowest Level Since dollar amount on the policy provision (e.g. $20,000). These million to benefit 1991” “Oil Prices Pump Up Trade Deficit” “Emerging Markets last two steps will help maintain costs. Remember, this people affected by Feel Drag of U.S.” The majority of companies are feeling the additional payment to the employee will be considered multiple sclerosis. effects of the U.S. economy in one way or another. As a taxable income, so the next step is to decide whether or relocation professional, how can you ease the pain for your not to gross-up the payment. organization as well as for your transferring employees? Mandatory List Price and Marketing Times. Security Helps Bike MS First and foremost, ensure that your policy is in line with The majority of companies offer home marketing your company’s overall strategic goals and objectives. For assistance to employees. Be sure that your policy requires A weekend in late summer is a good time for an food and water to supply the six rest stops. example, is your company experiencing recruiting problems employees to market their homes for a minimum of invigorating bike ride. Especially when it raises money “This event could not happen without the support due to the downturn in real estate markets? How can 60 to 90 days prior to accepting any guaranteed offer. and awareness to help others. These goals brought 1,850 of amazing sponsors like Security Relocation Group,” your relocation policy be tweaked to help address this Furthermore, ensure that they list their homes to sell! cyclists and 300 volunteers together for Bike MS on says Chapter Director of Corporate Communications issue? Are current employees turning down relocation Many companies require a list price within 105% to 107% September 8 and 9 in New Bern, North Carolina. And it’s Staci Barfield. “Through the organizational efforts of Wes Story by Ron Labin, opportunities because of personal financial difficulties? of the guaranteed offer as determined by appraisals– why, for the second year in a row, Security Relocation Thornton and John Powell, and the hard work of drivers CRP,GMS,Vice Regardless of economic conditions, the reality is that or 105% to 107% of the most probable sale price as Group acted as sponsor for the annual event. Charles Wilson, Robert Medlin and Kenneth Wade, the President of business must go on and companies still need to recruit “We did this for our friends and neighbors who are living loading, unloading, and transport of our event supplies Global Business determined by the average of two broker market analyses with MS,” says Wes Thornton, Executive Vice President, ran like clockwork.” Development, and retain key talent to remain competitive–perhaps even in a “buyer value option” situation. Today, you may even Cornerstone more so in tough times. want to lower that to 103%. History has shown that Security Relocation Group. “This fundraiser is important Thanks to the Security team and the many other Relocation Group It’s important to keep a 30,000-foot perspective. While properly priced homes sell much more quickly. because it provides meaningful support to them.” volunteers who pulled together, the 2007 Bike MS the cost of your relocation program may go up, the Bike MS is the largest organized cycling series in the weekend event in Eastern North Carolina raised Review Processes as Well as Policies. resulting competitive advantage by having the right person country. It provides a scenic, challenging ride for both $1.44 million. Will that same synchronicity be on tap To help ensure that appraisals are coming in as close to the in the right job could be critical. Review each relocation the experienced cyclist and the energetic novice. The to make 2008 Bike MS the biggest and best ever? ultimate sale price as possible, review the instructions that policy component to see where you can enhance benefits Eastern North Carolina tour features courses of 30, 75, “We’ve already committed,” says John. “Helping out you or your relocation management company are giving to in certain areas to meet recruiting and retention efforts; and 100 miles. for this is something we all look forward to.” appraisers. Consider having properties appraised in “vacant but perhaps tighten the belt in other areas to keep the John Powell, General Manager of Security Relocation condition” versus “as is” condition since chances are the incremental costs of the enhancements to a minimum. Group’s commercial warehouse operations in Goldsboro, About Bike MS home will be vacant when being marketed. Also, make North Carolina, has ridden in the event every year The Bike MS tour is a signature fund-raiser for the Eastern Cornerstone suggests looking at the sure the instructions state to appraise the home based on since 1995. North Carolina Chapter of the National Multiple Sclerosis following policy components: a 90- to 120-day marketing time versus normal marketing “I became interested several years ago when my ski Society. Sixty percent of the funds goes to programs time. This will cover those depressed markets where Loss-on-Sale. club volunteered to set up rest stops and provide food and services for people and families living with MS in a inventory has reached over 120 days. As the real estate market continues to return to normalcy and drink for the riders,” says John. “Being in the 49-county area served by the chapter; 40 percent goes to (we’re reluctant to say “decline” since it’s really been over- transportation business, I helped connect the trucks national research initiatives and programs. The 2008 Bike inflated over the past few years), transferees are declining The above examples are just the tip of the iceberg in terms and people to handle the movement of materials.” MS will take place September 12-14 with a goal to attract relocations due to the loss on their investments. By offering of possibilities to provide a more competitive policy while Security’s crews loaded the goods from locations in the 2,000 cyclists and raise $1.6 million. to share in that loss, you might increase relocation keeping costs at bay. Raleigh, North Carolina area on the morning of September MS is the #1 disabling disease among young adults in acceptance rates. Cornerstone suggests that you do not To engage Cornerstone Relocation to assist in reviewing 7 and transported them to the staging dock in New Bern. the United States. For more about MS and the 100 Bike include capital improvements in the calculation and that your policy, contact me, Ron Labin, at 800-443-7356 or From there they coordinated the loading of three trucks, MS events taking place across the U.S. this year visit: you have the transferee participate in the loss as well. For 908-484-1027 or [email protected]. Visit Cornerstone filled to capacity with all the essentials – tents, sound www.nationalmssociety.org. example, pay 80% of the loss rather than the entire amount on the web at www.crgglobal.com systems, signs and banners, t-shirts and more – plus the

28 Atlas Amplifier • Summer 2008 Atlas Amplifier • Summer 2008 29

Atlas World News and Information

Moving the Blues Helping Phillip’s Wish Come True It started with a little boy who has a heart the size of Texas. the night outdoors ABC Moving & Storage (20) has In the cold winter months of 2004, seven-year-old Phillip in boxes. This “Sleep entered an exclusive agreement as Pruitt was worried about his dad. The man, suffering from Out” was one of the official movers for the St. Louis Blues mental illness, disappeared from home to wander the city. several events organization. ABC is responsible for all relocations, Phillip and his mother drove up and down the streets of designed to raise domestic or international, of players, scouts and Dallas looking for him. The youngster wondered: Is daddy awareness of executive office personnel for three years keeping warm? Are the other people keeping warm? homelessness and concluding in September 2010. In addition, So, he and his mother gathered blankets for the people collect items for ABC is proud to serve as an official sponsor for they saw spending nights out in the cold. Their dedication Phillip’s Wish. the team, including sponsorship of the “Move snowballed. This year, the organization they started, Phillip’s All Points Pioneer of the Game” promotion. At each home game, two Wish, inspired an army of supporters who collected and transported and lucky patrons from upper level seats are “moved” to seats distributed more than 16,000 blankets – plus gloves, stored donations in its warehouse. On December 16, near the ice. Left to right:Todd Candela,Relocation Consultant,ABC; Deni hats, coats and toiletries – to the homeless in Fort Randy’s family and volunteers from the agency joined a “We are excited about the new season and the chance Allen,Director of Sponsorship,Blues; Dennis Dolan,Premium Worth, Dallas. rally and caravan to the city. Working from the back of to work with a team that is dedicated to winning its fans Sales Executive,Blues; Doug McGregor,President,ABC; Among the supporters was an Atlas agency with a big the truck, they put the goods directly into the hands of back. Their commitment and enthusiasm was the deal- Rebeckah Hoover,CEO,ABC;Tom Hoover,Chairman,ABC. heart, All Points Pioneer (316). President Randy Moore the people who needed them. clincher for ABC,” says ABC Chairman and Atlas Board says public service is an important part of his company’s “This was an opportunity for us to help some folks who Member Tom Hoover. mission. “When we heard about this, we knew we had the really need our help,” says Randy. “We’re already committed trucks, the people, the facilities to help…so our response to helping again next year. This is a truly worthwhile cause.” was ‘yes, let’s get involved’.” To learn more about Phillip’s Wish and how to help, visit: ARC Milwaukee Honors Atlas Board Member In November, All Points Pioneer sent a trailer and www.phillipswish.com. John and Carole Chairman of the Ace become interested in ARC, when riding buddy Dave representative to Keller High School, where students spent Steiner were the World-Wide Group of Anderson first brought the organization to his attention 2007 ARC Milwaukee Companies and Atlas back in 1995. Golf Challenge Board Member John W. “Dave Anderson and his wife Carol have a son who ben- Cartus Earns Gold Innovation Award with Accel Honorees at the Steiner and his wife, efits from the services of this organization,” says John. “Dave Atlas Van Lines is pleased to have helped Cartus earn DeDonato, Vice President of Supply Chain Management 24th annual Golf Challenge Outing. Carole, were honored is the former owner of Milsco, which manufactured seats a prestigious Gold CQIA Innovation Prize from the for Cartus. “By partnering with Atlas on our small shipment The organization for their support of ARC for Harley-Davidson. ARC is a nationwide organization that Connecticut Quality Improvement Award Partnership containerized program, we’ve been able to do just that.” recognized them for Milwaukee at the organi- provides unique services not filled by any other group. (CQIAP). The award recognizes Cartus for its “Small “We’re very excited that Cartus was honored for using their longstanding zation’s 2007 Challenge Financial support is essential to its continued success.” Shipment Containerized Program,” a program that uses the Accel system,” says Atlas Van Lines President and COO commitment to Golf Outing. The event John’s other interests include serving on the boards of Accel. It was presented at the 20th Annual CQIAP Greg Hoover. “But we’re more excited that Accel can ARC as well as took place on September the Children’s Hospital of Wisconsin and the Children’s Conference on October 19 in Westbrook, Connecticut. provide Cartus customers with a better, faster, safer and their dedication to numerous 24 at the Blue Mound Hospital President’s Council; Director of St. Mary’s Hospital “It’s clear that applying innovative thinking can support more efficient alternative to the traditional household business,civic and Golf and Country Club in Foundation-Ozaukee; member of the Greater Milwaukee efficiency and improve customer satisfaction,” said Pat goods transportation pipeline.” charitable causes. Wauwatosa, Wisconsin. Committee; the Milwaukee School of Engineering About 230 banquet goers and 100 golfers (including Corporate Board; and the University of Wisconsin- Cartus Presents Jacket to Mike Shaffer former Atlas Chairman Mike Shaffer and Atlas Van Lines Milwaukee Board of Visitors at its School of Education. Kevin Kelleher, President and CEO of Cartus presented Mike Shaffer, Chairman President and COO Greg Hoover) took part in the event, Carole spent 13 years as a teacher in Milwaukee and Los of Atlas World Group, Inc. (now retired) a Harley-Davidson jacket (with the Cartus President and which featured live and silent auctions. Proceeds totaling Angeles. She has been a long-time supporter of Little Cartus logo embroidered inside) at the 2007 Cartus Supplier Global Network CEO Kevin Kelleher with over $100,000 will support services in the Milwaukee League Baseball and served as the secretary of the Glendale Conference in Denver, Colorado, on October 22. “We want to thank Mike Atlas Chairman Mike community for adults and children who live with mental Little League for many years. She has also served on the for his commitment to Cartus and show our appreciation for our strong Shaffer (now retired). retardation, autism, epilepsy, cerebral palsy and brain injury. Board of Directors of the Midwest Athletes Against partnership with a gift he can enjoy in his retirement,” said Kevin. “We all wish It was his love of motorcycle riding that led John to Childhood Cancer (MACC). him the very best.”

30 Atlas Amplifier • Summer 2008 Atlas Amplifier • Summer 2008 31 Atlas World News and Information

ENGAGING Reinforcing Performance The Atlas operations Meetings Cover Topics and safety team AND conducts one of nine Critical to Success meetings held in EDUCATING January 19 signaled the start of a 14-week communications locations across the country with van Alexander’s Brings Fresh Approach to Open House marathon. Since then, at locations across the U.S., an operators and agency Atlas operations and safety team has spent every other operations personnel. Saturday bringing Atlas agency personnel “up to speed” The Atlas traveling on developments affecting business performance and team includes: Bob van operators. Zimmerman,Senior “These meetings are critical to Atlas agents and the Vice President and General Manager van lines,” says Dennie Lynn, Senior Vice President of of Operations; Bill Transportation. “They are so important, this year we’ve When you hear the phrase “open house,” you probably “Some of our top operators in special products and Travelstead,Vice expanded the number of locations from four to nine, President of Operations think of food, refreshments and pleasant conversation. household goods were on hand,” says Bruce. “It gave our including a final meeting in Evansville on May 10.” Support; Dennie Lynn, But when the sales and marketing team at Alexander’s corporate clients a chance to meet the people who are High on the agenda is the reorganization of Atlas Van Senior Vice President of Mobility Services in Baltimore (214) started to plan a building relationships with customers.” Transportation; Jeff Lines’ RSG and STG operations (see story on page 8). November grand opening of their new facility, they Although the event took place on a rainy day, a brisk Schimmel,Director “These meetings allow us to educate our professional decided to add a twist. and enthusiastic mix of clients and community members RSG Region II van operators on the new revenue opportunities available “We asked ourselves, ‘what would draw people to a braved the elements. Operations; Phil Wahl, to them with our reorganization,” says Bob Zimmerman, Director of National warehouse?’” says Communications Manager Pam Deem- “We had an excellent turnout,” says Pam. “People Senior Vice President and General Manager of Operations. Accounts; and Rick Hergen. “We thought it might create interest to offer them showed a lot of interest, walking around and exploring “The household goods market has softened, complicated Kirby,Safety Director. a behind-the-scenes look at the things we do, things they what we offer. Many stayed for several hours. That was by undisciplined pricing and rising fuel costs. The good never get the chance to see.” especially gratifying.” news is, we’re finding more hauling opportunities for The idea took shape as vignettes to highlight the household goods operators who are willing to take on company’s service lines. Alexander’s experts, including STG assignments.” some flown in from other locations in the company’s Just as important, the meetings include a primer on network, manned the exhibits. Safestat, a performance-based system for safety analysis Guests got a firsthand look at virtually every product “We use Safestat to monitor our overall safety fitness,” and service the company provides, including its newer says Dennie. “To emphasize the importance of offerings such as Atlas Accel and advanced tools such as understanding and complying with it, we require Windfall, a web-based system for asset management. attendance by an agency safety representative as a “We docked two trailers and opened them to show prerequisite of eligibility for the Atlas World-Class how they look when they arrive at the house,” says Commitment and Milton M. Hill Quality Award.” General Manager Bruce Slater. “Our guests could see Bob and Dennie note the meetings have been well the way goods are packed, padded and secured, and The newest Alexander’s Mobility Services facility houses offices attended, with a high level of participation and much the equipment we use to load and unload them.” and warehouse in the “Crossroads@95” business park east of positive feedback. A highlight for some was the opportunity to tour Baltimore.The company held an open house in November “This is a healthy sign,” says Dennie. “It shows that two fully equipped tractors with walk-in sleepers to showcase the 130,000 sq.ft.custom building.It features Atlas agents and operators are staying on top of things (conveniently parked inside the warehouse) and talk 118,000 sq.ft.of warehouse space and a state-of-the-art system that help them perform safely and profitably.” with the professionals who operate them. for inventory control.

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2007-2008 President’s Club Winners Salesperson Agent 1 Gary Louderback Ace World-Wide Moving & Storage Co. 2 Steve Westerberg Nelson Westerberg “One Happy Island”meets 3 Thomas Philbin Nelson Westerberg 4 Dennis Sorhagen Crofutt & Smith Moving & Storage 5 Ken Neisner Specialty Moving Systems, Inc. 6 Ken Imlach Imlach Group “One Exceptional Group” 7 Fred Paxton, III Paxton Van Lines, Inc. 8 James Cole, III J.W. Cole & Sons, Inc. e 9 Don Hill Alexander’s Mobility Services President’s Club Relaxes in Aruba 10 Jim West Ace World-Wide Moving & Storage Co., Inc. 11 Michael Boone Lytle’s Transfer & Storage, Inc. What’s it like to spend the better part of a week during 12 Richard Meyer DMS Moving Sytems, Inc. 13 James Zachary Atlantic Relocation Systems the late winter on a beautiful and accommodating island 14 Michael Escobar J.W. Cole & Sons, Inc. in the Caribbean? 15 Wayne Curtis Comtrans Ltd. 16 John Dulin Alexander’s Mobility Services “Fantastic,” says Chris Wing with Powell Relocation 17 Denise Della-Dora Alexander’s Mobility Services 18 Steve Delane Alexander’s Mobility Services Group (1657). Chris and his wife, Karla, were among the 19 Gene Devaney Collins Brothers Moving Corporation Atlas agency sales professionals and guests who relished 20 Tim White Imlach Group 21 Larry Lammers Ace Relocation Systems, Inc.

the balmy breezes of Aruba on this year’s President’s ales $2,000,000 or mor 22 Eric Manfredi American Transportation Companies, Inc. Club trip. “We had fun just lounging on the beach and S 23 Julie Cibelli Nelson Westerberg 24 Gail Ann Lynch Alexander’s Mobility Services snorkeling in the clear water around the reefs,” says Chris. 25 Richard Clarke Ace Relocation Systems, Inc. 26 Chris Wing Powell Relocation Group “Outstanding,” is how Ken Neisner with Specialty Moving 27 James W. Cole, Jr. J.W. Cole & Sons, Inc. Systems (1811) describes the experience. “We had a great 28 Bob Akers Nelson Westerberg 29 Chris Lechner Alexander’s Mobility Services time and couldn’t have enjoyed it more.” Ken and his wife, 30 Jim Chretien Specialty Moving Systems, Inc. Mershon, especially enjoyed riding the wave runners. “We 31 Tina Rose Walker Transfer, Inc. 32 Ross Buckley Alexander’s Mobility Services were the only ones in the group in our sixties, riding with 33 Ronald Grove, Jr. Merchants Moving & Storage, Inc. the rest of the 20-year-olds.” 34 Carrie Corless Ace Relocation Systems, Inc. 35 Mark Smith Avatar Moving Systems Inc. Atlas hosts the President’s Club trip each winter for 36 Kurt Nelson McCormack-Payton Storage agency sales professionals who booked at least $2 million & Moving Company, Inc. 37 David Zerda Alaska Terminals, Inc. in business between July 1 and June 30. This year, 20 38 Gregg Imlach Imlach & Collins Brothers, LLC 39 Jonathan Cotten Alexander’s Mobility Services agency producers and their guests took part. 40 Donna Gann Nelson Westerberg “This event is especially nice, a fitting reward for our 41 Michael Quigley Ace Relocation Systems, Inc. 42 Jeanne Witcher Atlantic Relocation Systems top producers and their hard work,” says Atlas Van Lines 43 Janet Hathcock Watson Van & Storage Co., Inc. President and COO Greg Hoover. “It also gives us the 44 Roger Sorhagen Crofutt & Smith Moving & Storage 45 Dave Doebler Action Moving Services, Inc. chance to spend some time together and get to know 46 Wes Wodka Specialty Moving Systems, Inc. 47 David Blair Ace World Wide Moving & Storage one another better…that’s good for all of us.” 48 Richard May Alexander’s Mobility Services Besides the tropical pleasures, networking opportunities 49 Chet Grisso Alexander’s Mobility Services 50 Jeff Longo Weleski Transfer of Cleveland, Inc. added a pleasant enhancement. “We made some really 51 Ann Burkart Alexander’s Mobility Services good friends and learned a lot from them,” says Chris. “It’s 52 Dan Rosauer Alexander’s Mobility Services 53 Karl James Alexander’s Mobility Services amazing how knowledgeable those top Atlas bookers are.” 54 Donald Quinn Ace World Wide Bloomington/Normal 55 Eric Anderson Atlantic Relocation Systems It was the first President’s Club outing for the Neisners 56 David Hillemann Advance Relocation Systems and Wings. Will they be on board next year? 57 Kathy Barclay Alexander’s Mobility Services 58 Milton Perkins III Reads-Perkins Moving Systems, LLC “Definitely,” says Ken. $1,999,999 ales $1,000,000 to 59 David Frank Alexander’s Mobility Services S “Now that we’ve been,” says Chris, “I’ve made it my goal 60 Jack Kendrick Specialty Moving Systems, Inc. 61 Tucker Espie Dedicated Transport Service, Inc. to earn this trip every year.” 62 Jimmy Gemeinhardt Bean Moving and Storage, Inc. 63 Kevin Miller Atlantic Relocation Systems 64 Frank Copeland Atlantic Relocation Systems 65 Justin Lang Crofutt & Smith Moving & Storage 66 Don Samler A-1 Metro Movers - Omaha 67 Gary L. Weleski Weleski Transfer, Inc. 68 Tom Terne Ocean City Express Co., Inc. 69 Bob Cox Reads Moving Systems, Inc.

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Keep our service men and women in your heart. The entire Atlas family wishes to express gratitude and appreciation to the courageous men and women who serve our country in the armed forces. In particular, we ask you to keep the following employees and members of our agent families in your thoughts and prayers.

Atlas Associate Service Member Relationship Atlas Associate Position Atlas Associate Service Member Relationship Atlas Associate Position Dawn Alexander Thomas Alexander Brother-in-law Driver Personnel Supervisor, Headquarters Brad Keller Bradford Keller Son Residential Sales, Ace Relocation Systems, Inc. (75) Doug Auld Fraser Auld Son President and COO, Atlas Van Lines (Canada) Ltd. Cecil “Buzz” Kelley David Michael Kelley Son Atlas Van Operator, Poplar Bluff Transfer Co., Inc. (1624) Roger Babbitt Kevin Lacy Brother-in-law President, NMS Moving Systems, Inc. (1533) Sossity Laleman Justice Stevens Brother Senior Internal Auditor, Headquarters Steve Bailey William B. Bailey Son National Account Sales Manager, Nelson Westerberg of Georgia, Inc. (1517) Theresa Lillico Bob Lillico Husband Sales Coordinator, Ace Relocation Systems, Inc. (43) Ed Bean Will Bean Son Van Operator, Ace Transfer & Storage (1406) Greg Martens Michael Martens Son Relocation Coordinator, Ace Relocation Systems, Inc. (64) Sue Chandler-Beck Christopher Beck Stepson Director, Corporate Meetings, Headquarters Christa McCraw Tom E. Evans Fiancé Credit and Collections, Headquarters Jennifer Bland Alan Kissinger Cousin Claim Representative, Headquarters Gail McDowell Matthew McDowell Brother-in-law Supervisor, Safety Department, Headquarters Richard Bland Elliot Timms Nephew Central Planner, Specialized Transportation Group Jack Mier Jack A. Mier Son Van Operator, Imlach Group (1130) Jerry Bradley Paul Gibbs Stepson Sales Manager, Ace Relocation Systems (43) Robert (Bob) Moffett Keith Moffett Son Dispatcher, Commercial Storage & Distribution Company, Inc. (572) Ben Pangborn Nephew Kevin Moffett Son Rick Brimley Don Allred Son-in-law Vice President & General Manager, Mountain States Moving & Storage (1451) Robert Moffett Son Jennifer Britt John Fox Brother-in-law Lead Coordinator & Roster Editor, Headquarters Rodney Moffett Son Dawn Brittingham Jeffrey A. Brittingham Stepson Corporate Account Sales, Ace Relocation Systems. Inc. (8) Larry Neidlinger Alex Neidlinger Son Director, Planning & Projects, Relocation Services Group, Headquarters Frank Budd Steve Budd Nephew President, Myers Transfer & Storage Systems, Inc. (1450) Rick Phillips Todd Veek Son-in-law Assistant Vice President of Government Business, Headquarters Ross Buisch Andrew Buisch Brother Atlas Van Operator, Crofutt & Smith Moving & Storage (646) Ashley Pike Daniel Reeder Cousin Administrative Assistant, North Texas Moving & Storage (1425) Brenda Buisch Sister-in-law Robby Pike James Williams Brother-in-law Vice President, North Texas Moving & Storage (1425) Wesley L. Buisch Andrew Buisch Son Atlas Van Operator, Crofutt & Smith Moving & Storage (646) Tammy Pike James Williams Brother Administrative Assistant, North Texas Moving & Storage (1425) Brenda Buisch Daughter-in-law Frank Pina III Frank Pina IV Son Van Operator, Collins Brothers Moving Company (547) Willie Borden, Jr. Actively serving Atlas Van Operator, Ace Relocation Systems, Inc. (15) Mike Quigley Robert Lee Warren Cousin Ace Relocation Systems, Inc. (75) Ron Bowman Ronny Bowman Nephew General Manager, Lee Moving & Storage (1317) Beverly Rockhold Jared Mount Son Corporate Counselor, Home Moving & Storage (1111) Rich Bowman Nephew Joshua Mount Son Doris Cash Charles West Son Administrative Assistant, Bluff City Transfer & Storage Co. (440) Beverly Rolph Eric Rolph Son Credit/Collection Analyst Mary Chapman Larry Houston Brother Team 2 Billing/Entry Clerk, Headquarters Theresa Russell Justin Mayer Stepbrother Bookkeeper, Roush Moving & Storage, Inc. (1773) Chris Chastain Christopher Candelaria Son Warehouseman, North Texas Moving & Storage (1425) Steven Washechek Brother Joel Cohen Aaron Pierce Nephew Atlas Van Operator, Thomas Transfer & Storage Co.,Inc. (2006) Bonnie Sabo Michael Hannah Nephew Web Programmer, Headquarters JoAnn Curl Steven James Nephew Van Operator Qualification Coordinator, Headquarters Jay Hill Nephew Joseph Curl Nephew Rick Hill Nephew Adam Dinet Adam Dinet, Jr. Son Atlas Van Operator, Lee Moving & Storage, Inc. (1317) Ronnette Synovec Richard Synovec Husband Supervisor of Accounts Receivable, Ace Relocation Systems, Inc. (99) Richard Elerick, Sr. Richard Elerick, Jr. Son Atlas Van Operator, Ace Relocation Systems, Inc. (25) Mike Townsend Actively Serving Mechanic, Atlas Terminal Linda Ellington Jessica Ellington Granddaughter’s Administrative Assistant, Marketing Communications, Headquarters Cassandra Twist Vigil Leonard Cousin Revenue Accounting, Ace Relocation Systems, Inc. (75) These names are Mother Monte Vanover Seth Vanover Son Director of Fleet Maintenance the individuals who Frances Farthing Charles Farthing Husband O/A & Dispatch, Reads Moving Systems of Norfolk (1725) Edward Walsh Nathan Flagg Son-in-law Vice President, Wood Brothers Moving & Storage (2201) have been brought to our attention. Please Zane Green Russell Green Son Operations Manager, Ace Relocation Systems, Inc. (8) Mike Wathen Scott Wathen Son IT, Mainframe Development, Headquarters e-mail any additions Susan Gurganus Bryce Gurganus Son On Site Coordinator at Americorp Relocation, Ace Relocation Systems, Inc. (66) Christie A. Willet Joseph E. Willet Son Maintenance, Headquarters to Linda Ellington at [email protected]. Hazel Powell Hill J. Keith Powell Grandson Sales Representative, Ace Transfer & Storage Co. (1406) Kim Wood Major Wood Son Corporate Accounting, Accounts Payable, Headquarters The Amplifier publishes Thomas W. Hoffa Keith W. Hoffa Son Warehouseman, Collins Brothers Moving Corp. (547) Debbie Wright Lacie Barela Daughter Sales Coordinator, Atlantic Relocation Systems (1427) this show of appreciation Elizabeth Iddings Thomas Iddings Son President, Capital Moving & Storage (562) Robert Wright Lacie Barela Daughter Sales, Atlantic Relocation Systems (1427) in every issue. Mary Johannes Kirk Linder Nephew Sales, Reads Moving Systems of Florida, Inc. (1724) James Hobby III Stepson

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Atlas World News and Information

Personnel Changes at Atlas Atlas World Group Announces Atlas is moving forward with a leadership Leadership Succession succession plan that puts its finest at the helm. Jim Stamm has been promoted to Chairman hard work, an eye for innovation and extensive Van Lines’ attainment of ISO 9001:2000 certification in corporate re-branding program that introduced the of Atlas World Group, succeeding Mike Shaffer, industry knowledge.” January. In his new post, Glen will also serve as an ex officio Atlas puppy in 2002; the establishment of Avail Resource who retired on December 31. Jim had served as Glen Dunkerson has been named Vice Chairman member of the Atlas World Group Board of Directors. Management in 2003; and the Vice Chairman and CEO of Atlas World Group and Chief Operating Officer of Atlas World Group, Inc. “When I walked through the doors of Atlas Van Lines creation of Atlas Accel – an and CEO of Atlas Van Lines since January 2007. According to this plan, Glen will succeed Jim as Chairman more than 30 years ago, I realized this company is special,” expedited transit program – As Chairman and CEO, Jim leads the entire and Chief Executive Officer. says Glen. “I enjoyed working with the agents, operators in 2006. A native of Mentone, Atlas organization, including its largest subsidiary, Glen brings 30 years of experience at Atlas Headquarters and customers from all around the U.S. and Canada. People Indiana, Greg holds a Atlas Van Lines. He works closely with the and exceptional strength in make a company successful and, given the success of our bachelor’s degree from Atlas Board of Directors to serve the inter- operations. His roles in the company, it’s obvious we have the right people throughout Huntington University. ests of the company and its shareholders, organization have included Vice our organization. It is an honor to serve the Atlas family.” “I feel a special closeness to the Jim Stamm agents, employees and customers. President of Customer Service and Greg Hoover has been named President and Chief Atlas family, as my family has been Jim’s promotion culminates two decades of his Senior Vice President and General Operating Officer for Atlas Van Lines, Inc. Greg brings involved with Atlas Van Lines for leadership at Atlas. He joined Atlas Van Lines in 1987 Manager of the Specialized over twenty years of Atlas experience at both the agency almost 40 years,” says Greg. “I’m Greg Hoover as President of the Specialized Transportation Group. Transportation Group. Since and corporate levels. humbled by the chance to play a leadership role In 1999, he was named President and Chief September 2006, Glen has provided Following an agency career that culminated as President in this great organization, and I look forward to the Operating Officer for Atlas Van Lines; in 2004, those leadership as President and Chief and Chief Operating Officer with ABC Moving and Storage, challenges and opportunities ahead.” same titles accompanied his new responsibilities Operating Officer of Atlas Van Lines. Greg came to Atlas Headquarters in 1999 in the newly “These promotions are the final steps in a succession with Atlas World Group. Glen Dunkerson Glen’s expertise has been instrumental in created role of Vice President, Sales. He earned five process that began over three years ago,” says Jim, “and “Atlas has a rich history of producing successful leaders shaping the Atlas quality culture. He has played key roles promotions in his first eight years, most recently serving they establish clear, stable and creative leadership for the and promoting from within the company,” says Atlas Board in establishing important process initiatives, including the as the Senior Vice President and Chief Marketing Officer future of Atlas. Both Glen and Greg are proven leaders Member John Westerberg, Chairman and CEO of Nelson Atlas World Class Commitment to Quality and Milton M. for Atlas World Group. and managers, and they will make an excellent team as Westerberg (1505). “Jim’s rise to the top is a product of Hill Quality Award programs. He played a key role in Atlas Greg’s career highlights include: visionary for the we move the company into a new era of success.”

Atlas Van Lines Welcomes Robert Zimmerman Joab Schultheis Promoted Director, IT Development, Operations Atlas Van Lines welcomes Robert Zimmerman to quarter of 2007, he has been leading the reorganization Joab Schultheis has been promoted to Director, Joab is a native of Evansville, Indiana. the position of Senior Vice President and General of Atlas’ RSG and STG operating units. IT Development, Operations. Prior to his new He earned a bachelor’s degree from Manager of Operations. Bob brings three decades “Bob brings a wealth of transportation knowledge and position, Joab worked as a senior business analyst. Wabash College and a master’s degree of know-how in the transportation industry, leadership to Atlas,” said Glen Dunkerson, Vice Chairman In his new role, Joab continues his leadership with in public affairs from Indiana University including senior leadership roles with Yellow and Chief Operating Officer of Atlas World Group. “Bob the teams assigned to him and takes on new in Bloomington. Freight and, most recently, as President and CEO and the management team have totally embraced the responsibilities assigned to an IT Director. of USF Holland. merger of our operating units. This is helping us create “Joab’s dedication, customer service attitude Bob’s primary role is to ensure Atlas makes best more opportunities for our employees and for our agents, and past performance make him an excellent Robert Zimmerman use of its people, technology and resources to customers and professional van operators.” Joab Schultheis choice for this position,” says Mike Neeley, Vice deliver outstanding service for customers, agents Bob is a native of the Chicago suburb Arlington Heights. President, IT Development. and van operators. Since joining Atlas in the fourth He attended Millikin University in Decatur, Illinois.

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Atlas World News and Information

High Tech Goes Mobile Tracks Atlas Supports Planning and Operations of Deluxe,One-of-a-Kind Rig Atlas Service is Appreciated RE: Julia Ives, Barbara Vaughon, We appreciate your generous I also wanted to tell you condition. It is never disconnected from the Liz Everett and Paul Armstead efforts in helping us manage this what a fantastic driver Jimmy You did a fantastic tractor nor left unattended. Johnnie says he Paxton Van Lines, Inc. (1610) transition on a budget and your is. We have moved 4 times in job and handled us dusts and vacuums the showroom on day Springfield,VA kind attention and prompt response 7 years with Pfizer and Jimmy with great care I just recently used your moving in scheduling this move. Gloria is absolutely the best driver one of an engagement. Day two and speed. service and it was a wonderful (reception) and Ginger (accounts) we have ever had. He did a normally includes an hour for experience. were especially helpful and fantastic job and I wanted to let members of the media to From Julia Moving is very courteous. William (warehouse you know what an asset he is to your tour before the showroom who set up manager) “dropped everything” company. We had no damage welcomes the public at 9 a.m. stressful, but their my move, to efficient and more to help us. What an amazing and to the large furniture items and based Most events conclude at Barbara who importantly phenomenal job he does (his on what I have seen so far, I do not The Mitsubishi Digital 6 p.m., but some extend until kept calling to warehouse sets a new standard expect to have any claims which Electronics Rolling Showroom. friendly and caring veryone knows Goodyear® has a blimp. 8 or 9 p.m. When Johnnie retires make sure all of excellence)! Clyde Gibbs and would be a first for us. He is absolutely Kentucky Technologies in Walled Lake manner made it And Remax® has a balloon. Now you can was well to assistant, Jamie, were outstanding outstanding and is someone I would Michigan assembled the unit and E for the evening, he has a backup keeping stress free. Elements in Las Vegas provided a vinyl add to that list of icons the Mitsubishi Digital watch over the trailer. “We have security guards Liz and the and thorough with inventory and trust with my life! He made a very wrapping.Shetler Moving & Storage Electronics Rolling Showroom. outside at night,” says Johnnie, “and I set up packing crew to Paul and loading. John (driver) kept us painful and stressful process very consulted with the design team to The 53' custom-built trailer features an spotlights, so it is well lit.” his moving crew it was a informed as to his location and comforting and was so flexible and ensure the trailer would serve as expandable footprint that enlarges to 28' wide Atlas STG is responsible for routine inspections great experience. delivery. Rachel (coordinator) was easy to work with. The bottom line needed.The price tag before consumer Moving is very stressful, but their especially patient with current status is that Jimmy is the standard by and accommodates 60 people in classroom and maintenance in the field. "During 2008, the electronics were added: $750,000.“It’s a efficient and, more importantly, updates. All of you have been so which all drivers should be judged! seating. It includes a chair lift, bathroom and trailer will log about 60,000 miles,” says David great marketing tool,”says Shetler friendly and caring manner made kind to us, professional, efficient and Bret Parker kitchenette; is equipped with the latest President Bob Shetler.“It’s doing Coulter, Vice President of Sales, Atlas STG. it stress free. eager to help with any detail. the job it is designed for…getting high-definition DLP® and flat panel televisions, “It typically spends 3 or 4 days per location, Your company must be a great It will be a pleasure to recommend RE: Frank Kawalski noticed,creating excitement,and mobile Internet, satellite feed, Blue-ray, X-Box often in conjunction with a sales event. In place to work, because great employ- Apex and Robert E. Lee Mvg & Stg in Alexander’s Mobility Services producing record sales numbers.” and media center hard drives; and is cooled by February, we added several one-day stops to ees don’t work at mediocre places. the future. (214), Baltimore, MD three 5-ton refrigeration systems, which are fill out the schedule and include more dealers.” Blessings, Heartfelt and warmest wishes for We have made seven corporate powered by the tractor that transports it. David says that Atlas also keeps a backup Blair Kutrow your continued success. moves over the last 30 years. We Which brings us to Atlas STG and Agent van operator and tractor ready, in case they are Sincerely, experienced both good moves and Shetler Moving & Storage (1830). needed to ensure uninterrupted, superior service. RE: Gloria Rowell, Ginger Janet Nielsen some that were a disaster in “For the past several years, we’ve coordinated Eventually, the showroom will appear at Warpoole,William Chambers, the making. The driver’s skill, The driver’s skill, an annual summer training tour for Mitsubishi,” selected PGA Tour events (Mitsubishi Electric Clyde Gibbs, Jamie Clemons, RE: Jimmy Yarusso level of professionalism and level of professional- says Shetler President Bob Shetler. “Last year, they is an Official Sponsor of the PGA Tour). For now, Rachel Porter and John Gregory Collins Brothers Moving character all contribute ism and character Apex & Robert E. Lee Moving & Corporation (547) to the end result. decided to build a custom trailer and deploy it however, market demand is keeping it busy at all contribute to Storage Co., Inc. (278) Larchmont, NY I give credit to Frank for year-round.” retail locations. the end result. Antioch,TN As you can imagine, my life is more the way he managed each The traveling wonder debuted September For Johnnie Peerman, the only downside is I am writing to thank you for the than hectic with a relocation and process of moving our goods to our 13 in Las Vegas. Its primary purpose: to visit the extended absence from his family, whom he excellent service we received from the new job responsibilities covering 9 new home. It is critical that the electronics retailers, where it serves as a state-of- stays in touch with by phone 2 or 3 times a day. Atlas team (Apex & Robert E. Lee states. However, I wanted to drop communication between the driver the-art training facility for sales people and a However, it’s a sacrifice he is willing to make. Mvg & Stg Co.) and to report that you a note and tell you how much and ourselves be excellent, especially high-tech showroom for customers. “I enjoy being with the people of our shipment to my brother in I appreciated your help with this as close to Christmas as our timing Professional Van Operator Johnnie Peerman Mitsubishi…they’re like one big family,” says Harlingen, TX was delivered on time process. You did a fantastic job and required. Frank was very thorough and has been overseeing the over-the-road duties, Johnnie. “I’ve been with Atlas since 1962. and in good condition. handled us always available on his cellular phone. transporting the trailer and keeping it in pristine For me, this is the dream job of a lifetime.” with great We were able to coordinate our care and departure and arrival to the hour. Left: Shetler Moving & Storage and Professional Van Operator Johnnie Peerman coordinate the speed. Frank managed his crew in movement of the Mitsubishi Digital Electronics Rolling Showroom as it crisscrosses the country Simpsonville very closely and to promote the latest in home entertainment technology.When the walls are extended,the trailer expands to 1,021 sq.ft.,approximately 2-times its original size.

40 Atlas Amplifier • Summer 2008 Atlas Amplifier • Summer 2008 41 Tracks Atlas Service is Appreciated

personally packed some of our more Golden Van Lines, followed up with RE: Bruce Harvey was quite flexible and really worked job. When I first began researching obvious to us, his knowledge of fragile items and items of high value. a call and an estimate of the cost. Ace Relocation Systems, Inc. (43) with her addressing all of our movers to hire, I was alarmed at the business and his expertise. We His preparation of our house and I cannot say enough good things Kent,WA concerns. The two gentlemen that the horror stories I encountered couldn’t have done it without him. supervision of the packing process about my communications with I recently moved from Fort Lewis, WA were with us from start to finish about moving. Your company did The packing of our home in prior to loading was excellent and as them, both on the Houston end and to Fort Knox, KY and had the (Shawn and Rick) were just simply everything I was told to look for in Winston a result our damage was negligible. with Golden Van Lines. No matter pleasure of outstanding. I cannot say enough a professional company. From John Salem went Frank maintained contact with us with whom I spoke, they were always using your about a process that starts with handing me the rights booklet to smoothly as With the amount to arrange the delivery schedule. Upon polite, patient, helpful and answered company. It This was the best the right people. Terry Medlar’s Dwight and his crew identifying well as the of furniture and arrival at our new home, Frank again my concerns and questions. At the was a great move we’ve had involvement in the process to work themselves as Atlas movers. I also timing and belongings we acquired a good crew and was careful last minute, I had to inform Mike move. In in 29 years in with us on holding our goods and really appreciate the updates and arrival of our have, he made it in preparing our home for the move McCarthy, Vice President of Golden particular, the the military. ensuring that they were properly information you and Katrina belongings in seem like a breeze. in. Again, he managed his crew Van Lines, that the Longmont address driver Bruce cared for was top notch. Terry even provided me throughout Paris, TX. to perfection. I had furnished was no longer valid and his crew were outstanding. made a trip out to our house to the experience. Mike kept in contact with us Moving is a painful experience even as the contract had fallen through. This was the best move we’ve had make sure things were going to our Thanks again for everyone’s care throughout the entire process. under the best of circumstances. Mr. McCarthy put me in touch with in 29 years in the military. Your crew satisfaction. and professionalism. It certainly With as many challenges as we Frank went the extra mile to make a realtor (I had none), emailed me was professional, courteous and We are completely satisfied and helped making my move across had, Mike came through without sure that we were satisfied and that some possibilities of homes for sale very helpful. I would highly recommend the the country an easy and carefree hesitation. Once again Pat, thank our goods were delivered in good here, sent me estimates for storage Thanks for making this such a great use of Berman Movers for any of experience. I’ll certainly keep you in you so much for all your help. order prior to his departure. Our should that be needed, etc. I was move. I really appreciate all your team the moves for the Cleveland Clinic. mind for any upcoming moves and Sincerely, move from Simpsonville, South extremely did for us. All the best for the future Once again thanks to all for recommend you to anyone who John & Eva Curvino Carolina to Stanwood, Washington I was extremely touched and keep up the great work. getting my family settled in the should ask for a recommendation. was by far the best move that we touched by by his Sincerely, Cleveland area. Sincerely, RE: Bill Reynolds, Read’s have experienced. his assistance. assistance. Donald M. Campbell, Jr. Sincerely, Marty Langley Moving Systems of Norfolk, We thank you for sending some- I am a Brigadier General, US Army Jeff Pepperworth Inc. (1725), Steven Widman one that demonstrates such a great retired single lady. Over my life time, Commanding General RE: Pat Fredrickson American of Virginia, Inc. (103) example of personal excellence and I have had seven major moves with RE: Gwen DeBats, Katrina Hearn Nelson Westerberg (1505) Jerry and I wanted to let you know enthusiasm in his job performance. the “company” taking care of the RE: Shawn Everett, Rick Hite and John Shafer Elk Grove Village, IL how pleased we were with Harvey and Lynette Stackhouse arrangements, insurance and payment. and Terry Madlar Security Relocation Group Michael Maher Atlas/Read’s. Our furniture was And yet, this was by far the best Berman Mvg & Stg, Inc. (394) of Raleigh, Inc. (1852) Nelson Westerberg (1523) delivered timely and was delivered RE: Mike McCarthy and Alan experience of all my moves. It was Bedford Heights, OH Raleigh, NC and Somerville, NJ without a flaw. The driver, Steven Parks Golden Van Lines, Inc. done professionally and with a I wanted to follow-up and thank you Dwight Fuller, Gentle Giant Pat, We want to express our Widman, was delightful and kept (991), Longmont, CO minimum of stress. The driver, Alan for the assistance in making my move Moving Company, Inc. (961) sincerest “Thanks” for all your help us apprised during the trip and I would like to express my Parks, was especially helpful and a reality. Hawthorne, CA during our stressful move from contacted us a couple hours before appreciation to the alum internet kind. As it turned out, I used the I also wanted to give you some Gwen, I just wanted to say thanks Winston Salem, NC to Paris, TX. actual delivery time. page, University of Colorado at suggested realtor, bought a house feedback on the Berman Team. First again for We really do appreciate it. We were also impressed with Boulder. Last summer I was moving the first week after my arrival, and off what a “class act” of people who making my …thanks again for We were extremely pleased your courtesy, Bill, and excellent from Houston, TX to Longmont, CO am happily settled. handled my move! move to Las making my move to with Mike Maher. He was communication. You were always and referenced the section for Thank you for this service. I have had the opportunity to Vegas such a Las Vegas such a very easy to work with and timely with your responses to discounts by moving companies. Sincerely, move a number of times and this was smooth smooth experience. understood our needs, desires our faxes and phone calls. You Listed were three moving companies. Mary McPhee Irvine probably the best experience that experience. and, of course, my anxiety. answered all our questions and you I contacted all three. Each came to Class of '56 my family has had. My wife was Everyone at Security Relocation With the amount of furniture and took the guesswork, worry and my house to obtain an estimate of University of Colorado burdened with the majority of the Group was a pleasure to work with belongings we have, he made uncertainty out of an experience weight and bulk. However, only one, at Boulder coordination and the Berman team and did a fantastic and professional it seem like a breeze. It was very that was new to us.

42 Atlas Amplifier • Summer 2008 Atlas Amplifier • Summer 2008 43 Tracks Atlas Service is Appreciated

We will recommend Atlas to office in Larchmont, has been It was a pleasure to deal with Atlas everyone who has a moving need. encouraged to recommend Santini representatives from the pre-move We will definitely use Atlas for all to her clients because of our positive estimate until they pulled away from our future needs. Thank you again experience start to finish. the house with an empty trailer! for handling our precious cargo. I apologize for the delay. In my Sincerely, Sincerely, judgement, you have a spectacular Lee Burough Candy Warren team representing your company. God bless them and V. Santini. RE: Glenn Everett, Leroy RE: Richard Johnson, Stephen Sincerely, Johnson, Eric Chambers, Ross, Howard Jackson, Joe Pierre Allocco Corbett Smith, Roger Seger Giacoponello, Donna Dorsey, and Tom Phelps Joanne Ariganello, RE: Craig James, James American of Virginia, Inc. (103) Denis Didonato, Cyndi Patterson and Brian Christman Waynesboro,VA DeGrazio and Lucious Erwin All Seasons Moving & Storage It has been a week and a half since V.Santini , Inc. (1777) (442), Colorado Springs, CO our move from Staunton, Virginia to This is a note to convey our total I’m writing to let you know about Lancaster. I did not want the time to satisfaction with the service and the superlative experience during our pass without letting you know how attention we received from your move with Atlas Van Lines! My family impressed Marcie and I were with the entire organization. From the first and I spent 27 years in service provided by your meeting with Joe Giacoponello in the US military. During …we’ve never company and, especially, early June and the advice and that time, we’ve moved experienced such the crew that was information he presented, we house to house 15 a smooth move! assigned to the move. knew we wanted to be moved by times, plus several Glenn, Leroy, Eric, your organization. Joe’s follow-up occasions to send my hold baggage Corbett, Roger and Tom were as estimate, Donna, who helped to Temporary Duty locations. careful with our things as if they had enormously, Joanne, Denis who From Craig James’ initial survey, and been their own precious possessions. was exceptional in arranging our James Patterson’s generous pre-move They explained what they were doing pickup and delivery, Cyndi and support, we’ve never experienced such and took an interest in what we were Lucious who, with his team of a smooth move! Let me illustrate the doing in order to coordinate the Richard, Stephen and Mr. Howard only bump in the road between activities and cause us as little from your warehouse took Colorado and Texas this way…when discomfort as possible. Besides being exceptional care both in New York our new home in Texas was not ready very good at what they did, they were (loading) and here in for the move-in, we pleasant and considerate individuals. North Carolina …every person I needed more time… Marcie and I have experienced a (unloading). I told came in contact your driver, Brian half dozen major moves together and everyone I have spoken with was caring, Christman said “I want this one was, by far, the best. Glenn to that Santini made professional and this to be the best move and the crew were more considerate this move easy and that took responsibility of your life and I’ll do and helpful than any previous crew each and every person I to follow through. whatever it takes to make we worked with. came in contact with it happen.” His positive Thank you. was caring, professional and took attitude, leadership and performance Jim Mack responsibility to follow through. throughout the inventory, loading and Our real estate agent in NY, Mrs. unloading process was clearly “top Rona Calogero from the Weichert tier” and the best among the best!

44 Atlas Amplifier • Summer 2008 May 2008 7-9 ERC’s National Relocation Conference – Henry B.Gonzolez Convention Center, San Antonio,TX 13-18 CMSA’s 90th Annual Convention – Rancho Las Palmas Resort & Spa, Rancho Mirage, CA June 2008 21-24 HCEA Annual Meeting – Salt Lake City, UT 22-25 60th Annual SHRM Conference & Exposition – McCormick Place Convention Center, Chicago, IL 26-28 The Great West Truck Show – Las Vegas Convention Center, Las Vegas, NV July 2008 16-17 AWG Board of Directors Meeting 28-31 TSEA’s TS2 The Trade Show about Trade Shows – Pennsylvania Convention Center, Philadelphia, PA August 2008 21-23 Great American Trucking Show – The Dallas Convention Center, Dallas,TX 31 Federal Heavy Vehicle Tax Due September 2008 9 Atlas ROAD Day 21 Calendar 16 AWG Board of Directors Meeting 17 AWG Annual Stockholders Meeting – Headquarters, Evansville, IN 23-25 Agent Sales Training – Headquarters, Evansville, IN October 2008 2-3 PAIMA Convention & General Assembly – Honolulu, HI 4-7 HHGFAA 46th Annual Meeting – Hilton Hawaiian Village, Honolulu, HI 7-9 Agent Leadership Conference – Headquarters, Evansville, IN 15 Vehicle Inspections Due 15 Atlas Canada Fall Board Meeting 15-18 Atlas Canada Annual Convention – Charlottetown, PEI 21-22 Agent Customer Service & Coordinator Training – Headquarters, Evansville, IN 22-23 Agent AtlasNet Training – Headquarters, Evansville, IN 28 AWG Board of Directors Meeting 29-31 ERC’s Global Workforce Symposium – Marriott Wardman Park, Washington, DC 29-Nov. 1 Atlas 61th Annual Convention – Westin Hills Resort & Spa, Rancho Mirage, CA

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PRSRT STD U.S. Postage PA I D Evansville, IN Atlas World Group Permit No. 1352 P.O. Box 509 Evansville, IN 47703