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Informationweek.Com Has Accelerated the Pace of Business Technology Innovation Our 23rd Annual Ranking THE BUSINESS VALUE OF TECHNOLOGY SEPT. 19, 2011 TheNeed For Speed The consumer e!ect informationweek.com has accelerated the pace of business technology innovation. These companies are leading the way. A UBM TechWeb Publication® CAN $5.95, US $4.95 Copyright 2011 UBM LLC. Important Note: This PDF is provided solely as a reader service. It is not intended for reproduction or public distribution. For article re- prints, e-prints and permissions please contact: Wright’s Reprints, 1-877-652-5295 / [email protected] COTHE BUSINESS VALUEN OF TECHNOLOGY TENSept. 19, 2011 Issue 1,309 TS 45 Top 250 Ranked list of business technology leaders 53 All 500 Full alphabetized list of this year’s winners, with regional insights 65 20 Great Ideas Get inspired by these companies using technology to cut down on employee 13 Fast And Focused theft, ease patients’ Nine lessons gleaned pain, streamline from this year’s earthquake relief efforts, and more InformationWeek 500 COVER STORY ANIES MP research O C E V I F P O I N T F O R M A A A T T I I O O N N W W O O E E O O E E 5 5 K K 1 TOP FIVE COMPANIES 27 A Perfect Fit Levi Strauss uses social media to redefine how it relates to its customers 31 The Right Price Waste Management brings automation and discipline to pricing IT As Moneymaker Quintiles’ cloud services help IT Drives Innovation 35 21 get drugs to market faster and generate revenue PACCAR’s focus on in-vehicle electronics during a brutal recession puts it at the top 39 Big, Fast Data Catalina Marketing aims to deliver 31 of this year’s IW 500 more real-time insights for its retail customers informationweek.com Sept. 19, 2011 3 [CONTENTS] 8 Global CIO Watch for these warning signs before your IT organization is labeled “too slow” 10 Practical Analysis Our research highlights fascinating differences between the server and virtualization markets 77 Business Value Innovators Whether it’s with analytics, mobile apps, or 96 Down To Business tracking technology, these eight companies IT leaders can’t be so afraid of failure that they are focused on using IT to drive results never implement a big, game-changing IT project 6 Editorial Contacts 6 Advertiser Index Find more at informationweek.com/500 : Download the free 2011 InformationWeek 500 report with all of this year’s research data : Meet the CIOs at our top 10 companies : View slideshows on the top innovators in 92 Government Innovators healthcare and government, plus great ideas Across the country, 15 agencies you can steal for your company embark on IT initiatives to deliver better, more efficient services at lower costs : Apply for next year’s InformationWeek 500 upcoming events: Virtual IW 500 Can’t attend the InformationWeek 500 Conference? Join us for an online virtual event featuring the best of the conference plus all-new material. informationweek.com/500/11/virtual October 6 INFORMATIONWEEK (ISSN 8750-6874) is published 22 times a year (once in January, July, August, November, and December; twice in February, March, April, and October; and three times in May, June, and September) by UBM LLC, 600 Community Drive, Manhasset, NY 11030. InformationWeek is free to qualified management and professional personnel involved in the management of information systems. One-year subscription rate for U.S. is 199.00; for Canada is $219.00. Registered for GST as UBM LLC. GST No. 2116057, Agreement No. 40011901. Return undeliverable Canadian addresses to Pitney Bowes, P.O. Box 25542, London, ON, N6C 6B2. Overseas air mail rates are: Africa, Central/South America, Europe, and Mexico, $459 for one year. Asia, Australia, and the Pacific, $489 for one year. 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