AFW Scholarship Recipients

www.iamovers.org VOLUME XLX The Journal of the International Association of Movers July / August 2018 2004: Krista Kohberg, Apollo Forwarders Inc. • Boris Populoh, International Association of Movers • 2005: Cody Putnam, Roadrunner Moving & Storage • Pete Nash, EuroUSA Shipping • 2006: Boris Populoh, International Association of Movers • 2007: Michael Abadir, Steven’s International Forwarders • Uloma Eze, Candid Logistics Nigeria, Ltd. • Amy Fox, Cinco Star Forwarding • Jessica Howard, Total Military Management • Ian Millikan, Virginia DOT • Tilley Tilley, Air Land Forwarders • 2008: Zoltan Fodor, Euromove Kft. Budapest • Jessica Howard, Total Military Management • Ostra Lowcavichewta, Matthew Moving Co. • Jean Paul Publico, Sea Express America Corporation • Stacey Tilley, Air Land Forwarders • 2009: Andrea Araya, APA Worldwide Movers • Robert Daugherty, Graebel Movers International • Joseph DeAngelo, The Cartwright Companies • Barbara Savelli, Italian Moving Network • Richard Wozniak, Bekins A-1 Movers, Inc. • 2010: Josh Caltrider, Albert Moving & Storage • Joseph DeAngelo, The Cartwright Companies • Brian Fitzpatrick, Security Storage Company • Barbara Savelli, Italian Moving Network • Logan Smith, IAM Student Member • 2011: David Bardebes, Crown Worldwide • Lorie McBrien, Crown Relocations • Chloe Murphy, Pac Global Insurance Brokerage • Amit Thakker, 21st Century Relocation • Alexa Valentine, Rainier Overseas Movers • Brandy Wagner, RE/MAX Allegiance Worldwide Relocation • 2012: Ian A. Bloom , Priority Moving • Chun Ting (Jacky) Chan, Crown Worldwide • Mario Cruz, Transcargo Ltd. • Elad Gur- Arie, Transclal Fine Arts • Courtney Hall, Coleman World Group • Lauren Hall, Coleman World Group • Kristen Hann, Total Military Management • James Robelotto, Wonjin Transportation Co., Ltd • Jessica Rothemund, Crown Worldwide • Barbara Savelli, Italian Moving Network • 2013: Ian A. Bloom, Priority Moving • Mario Cruz Apestegui, TransCargo Ltd • Elad Gur-Arie, Transclal Fine Arts • Matthew Hagenah, Atlas World Group International • Michael Hartung, National Van Lines, Inc. • Barbara Savelli, Italian Moving Network • Sandra Trumbla, Hidden Valley Moving and Storage • Stephan Van Der Kolk, Crown Relocations • Ashley Wagner, Franconia Real Estate Services • Shawn Weeks, Gridiron Forwarding Company • 2014: Gary Cannady, Hidden Valley Moving and Storage • Nicole Cornett, Golden Services L.L.C. • Matthew Hagenah, Atlas World Group International • Lauren Hall, Coleman World Group • Michael Hartung, National Van Lines • Cristina Mesonero, De la Fuente International Movers • Frederico Presta, Bliss Moving and Logistics • Ronald Raymond Jr., Gridiron Forwarding Company • Stephan Van Der Kolk, Crown Relocations • Taylor Walter, Armstrong International Relocations • 2015: Gary Cannady, Student Member • Cheri Garza, Suddath Government Services • Michael Hartung, National Van Lines, Inc. • Anna Jotyan, Gosselin Armenia • Ekaterina Mishustina, M&TM Freight • Antonella Noemi Duarte Alonso, Agencia Benkovics S.A • Federico Presta, Bliss Moving & Logistics SRL • Ashely Saunders, Atlas World Group International • Ali Taleqani, IAM Student Member • Emily Workman, Sea Express America Corporation • 2016: Gary Cannady, Student Member • Sandra Kednay, Student Member • Chasity King, S.E.A. Corp • Halie Mosher, Total Military Management • Ashley Saunders, Atlas World Group International • Michael Simons, Child of Suddath employee • 2017: Sandraz Alvarez, Student AFW Scholarship Recipients: Member • Margaret Bodalski, Student Member • Gary Cannady, Student Member • Briana Hawkins, ArcBest Where Are They Now? Corporation • Anna Jotyan, Gosselin Armenia • Kylie Mimnaugh, Student Member • Raymond Padilla, Gridiron Forwarding Co. • Daniele Piani, Bliss Moving & Logistics SRL • Federico Presta, Bliss Moving & Logistics SRL • Ryan Quinnett, Student Member AD_The Portal_216x280.indd 1 14/06/2018 13:23 AD_The Portal_216x280.indd 1 14/06/2018 13:23 1 ONE SYSTEM FOR ALL YOUR MOVE MANAGEMENT NEEDS

ROBUST MOVE MOBILE CONNECTED MANAGEMENT SYSTEM APPLICATIONS VIA GOGISTIX® Our robust move management Shippers, Surveyors, Estimators, From EDC-MoveStar® system is customizable, Inventory Specialists, you can exchange data and user-friendly, and Operations Managers, documents in real time with your fully supported. Move Coordinators and move partners and customers. Warehouse Managers. 2017–2018 EXECUTIVE COMMITTEE CONTENTS PRESIDENT Terry R. Head THE PORTAL • JULY/AUGUST 2018 • Volume XLX CHAIR Tim Helenthal 6 HEADLINES / Terry R. Head National Van Lines, Inc. Bet on Winners and Maximize Your ROI VICE CHAIR Michael Richardson FEATURES Senate Forwarding Inc. GOVERNING MEMBERS AT LARGE 9 PORTAL FOCUS: WHERE ARE THEY NOW? Georgia Angell Focusing on the Future ... with a Little Help from the Fund / Joyce Dexter World International Forwarding Contributors: Briana Hawkins (10) • Margaret Bodalski (10) • Michael Simons (11) • John Burrows Ashley Saunders (11) • Federico Presta (12) • Susan Alvarez (12) • Chasity King (12) • DeWitt Moving & Storage Elad Gur-Arie (15) • Emily Workman Tuttle (16) • Daniel Piani (16) • Katerina Mishustina (16) Stephan Geurts Jr. • Kylie Mimnaugh (19) GovLog, N.V. Adam Hall 21 IAM ANNUAL MEETING PREVIEW Coleman Worldwide Moving 21 Leave Outdated Systems and Handwritten Inventories Behind / CORE MEMBERS REPRESENTATIVE Erik Petterson and Brian Limperopulos Boris Populoh 23 Annual Meeting Program: An Sneak Peek Willis Relocation Risk Group 24 IAM Here2Help: A Running Start at the IAM 56th Annual Meeting / Walt Penuik

CORE MEMBERS REPRESENTATIVE AT LARGE 27 IAM Young Professionals (IAM-YP) Tony Waugh AGS France Young Movers Sample Belgian Hospitality at 2018 YMC / Anne Van Gils

CORE OVERSEAS MEMBERS REPRESENTATIVE 35 Military/Government Update Ben Scheiner Daniel J. Bradley Joins IAM Staff, and Update on MyMove / Charles L. White Global Relocations Ltd.

IAM-YP REPRESENTATIVE 37 IAM Looking Back Catherina Stier 1979: The End of a Decade of Change for the Military Program / Rick Curry Harsch, The Art of Moving Forward 41 IAM Mobility Exchange Understanding Data Analytics in the Moving Industry, Part II: Google Analytics / Ray da Silva CORE MEMBERS MANAGEMENT BOARD AFRICA 47 Maritime/Ocean Shipping Laura Wegener Stuttaford Van Lines 49 Executive Suite Patrick Le Merrer FIDI and IAM Collaborate on Professional Cooperation Guidelines / Brian Limperopulos Deminter International CENTRAL & SOUTH AMERICA & CARIBBEAN 51 Movers Doing Good Alvaro Stein Decapack 53 TechNotes Green Inks Manuela Carolina Speed to Value (S2V): A Multidimensional Approach to Realizing Caribbean Moving Services N.V. Value in the Back Office / Roberta Tamburrino EASTERN & SOUTHEASTERN ASIA Aakanksha Bhargava PM Relocations 71 Washington Update / Jim Wise and Bryan Vickers, PACE, LLC Patrick White Santa Fe Group DEPARTMENTS EUROPE 57 Industry News 74 Advertisers Index Aivars Usans 73 Portal Advertising 74 Industry Calendar FF International Movers, Ltd. Barbara Savelli Gosselin Mobility Italy MIDDLE EAST & NEAR ASIA The Portal is published bimonthly by the THE PORTAL Ajay Bhalla International Association of Movers (IAM), Leader Relocations 5904 Richmond Hwy., Suite 404, President & Publisher: Terry R. Head Eran Drenger Alexandria, VA 22303. Phone: (703) 317-9950. Senior Vice President: Charles L. White Ocean Company Limited Director, Government & Military Relations: Fax: (703) 317-9960. Email: [email protected]. Daniel J. Bradley NORTH AMERICA Website: www.IAMovers.org. Heather Engel Vice President: Brian Limperopulos True North Relocation, LLC Director of Finance: Steve Cox Director, Membership & Data Management: Arthur Drewry For subscriptions and changes of address, Julia O’Connor Taylor International email [email protected]. Send edito- Manager, Operations: Jamila Kenney rial material to [email protected] OCEANIA Manager, Marketing & Communications: Rebecca Parker and [email protected]. For advertising William Kohudic M. Dyer & Sons Inc. queries, email [email protected]. Manager, Website Content: Carl Weaver George Cooper Send advertising materials to Coordinator, Programs: Margaret Kerr Coordinator, Membership Services: MetroMovers [email protected]. Nicola Collett Layout/Design/Editor: Joyce Dexter Project Manager: Janet Cave Seely HEADLINES

Bet on Winners and Maximize Your ROI

illions of people around the globe follow sports because it’s a pastime that inter- Bests them or they have a true passion for it. That’s particularly true right now, as fans worldwide over the past several weeks have been intensely focused on the 2018 FIFA World Cup. I am quite sure there have been wagers and bets, whether monetary or just for bragging rights, made between IAM members whose countries were lucky enough to gain a berth in the FIFA tournament. The IAM office is not immune to soccer fever, since the staff includes several football (soccer) fans—and some actual players as well—so our mornings usually start off with a conversation about the previous day’s match. I like sports as well, especially baseball, but follow other competitions only just enough to keep up with things and hold my own in conversations. My personal interests lie in following the world of finance and investments. I wouldn’t exactly describe it as a passion, but it does dominate my reading, as well as radio and Internet time. Most investing, particularly in equities and bonds, is seen by some as just another form of wagering or betting. That is probably true since, like betting on sports, there is no guar- antee you are going to win or increase the return on the investment (ROI) you make. But just suppose I told you there is one bet you can make that all but guarantees winners, and one area of investment that always brings a great return—and that would TERRY R. HEAD be education. IAM President My father always said, “The best investment you can make is in education! They can never take that away once you have it.” Ironically, he never finished the eighth grade; but maybe that’s why he placed such high importance on a proper education and lifelong learning. As the cover art suggests, this issue of The Portal is devoted to the IAM tuition assistance program. In the following pages are profiles of a dozen past scholarship recipients and beneficiaries of the Alan F. Wohlstetter Scholarship Fund (AFWSF). We thought it would be interesting to see where these individuals are now and how they have used their scholarship awards to further their education and advance their careers. The first thing you will likely note is that the majority are still employed within our industry—proving that we made a good bet in selecting them as scholarship recipients. Clearly, we’re getting an excellent ROI for the scholarships, as these young people are contributing to the betterment of their respective companies and the industry as a whole, and we are confident they will continue to do so. Also in this issue, you’ll find a recap of the 2018Young Movers Conference (YMC) held in Belgium this past May (page 27). As in previous years, IAM proudly signed on as a sponsor and participated in this annual event, which is another example of our Association’s commitment to developing educational opportunities and widening career paths for the younger members of IAM and the industry. Of course, there are other interesting articles to be found in this issue. For example, FIDI and IAM recently announced collaboration on the Professional Coopera- tion Guidelines (PCGs) as a de facto industry standard for conducting international movements (see page 49). Or you might be interested to know that the data analytics capabilities of the IAM Mobility Exchange (IAMX) are a powerful tool you can use to effectively manage your Web presence and attract new business (page 41). Last but not least, please turn to page 21 to see what you might expect to experience during the upcoming IAM 56th Annual Meeting & Expo this October in Washington, DC. I do hope you are planning to attend, as it will be my last opportunity to preside over this yearly event as your president.

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PORTAL FOCUS: WHERE ARE THEY NOW?

Focusing on the Future … with a Little Help from the Fund

By Joyce Dexter, Editor, The Portal

nyone who has pursued higher edu- we received our approval as a 501c3 cultures, companies and backgrounds. Acation knows that classes and study- nonprofit from the IRS in 2004, and we But their educational goals are quite ing require a unique dedication and focus. began awarding the first scholarships that similar: to acquire leadership skills, If you’ve been there, you may have fond same year.” advance along their chosen career paths, (or not-so-fond) memories of holding After Mr. Wohlstetter and his wife, to manage a company and perhaps even down a couple of jobs to earn enough Joyce, made an initial endowment of lead their own business someday. dollars to keep body and soul together $5,000 to launch the new fund, the idea At the time of filing an application and a bit of sustenance in the fridge, all took hold. In the years since, IAM mem- for an Alan F. Wohlstetter Scholarship, while staying on top of your studies. bers have enthusiastically supported its the student must have completed 45 College and university students are mission, and to date the fund has pro- semester hours of study at an accredited well aware that money may not buy hap- vided tuition assistance to more than 80 college or university and/or worked in the piness, but it can definitely relieve some young people studying and working in transportation industry for one year prior of the pressure. Tuition assistance— transportation-related disciplines. to applying. Applicants also must submit whether it comes from scholarships, To ensure that the industry leaders of a statement describing their career goals. grants or a family fortune—can make all the future receive the education they need Scholarships are available for study in the the difference in ensuring that students in order to manage and grow successful United States and overseas. are successful and get all they can out of businesses, the number of recipients has The AFWSF Fundraising Commit- their education. grown over the years. Eligible candidates tee has benefited from the leadership and With college tuition and related costs for the scholarships include student mem- commitment of dedicated IAM members rising every year, relatively few young bers of the Association, and individuals who work tirelessly throughout the year people can realistically expect to shoulder currently employed in the moving indus- to raise awareness of the AFWSF mis- the expenses alone. So, in 2002, the try and their dependents who aspire to a sion, build relationships with potential Association’s president, Terry R. Head, career in a transportation-related field. donors and organize fundraising events. introduced the concept of offering During the first few years after the Each year, on the opening night of IAM’s financial aid at its 40th Annual Meeting fund was established, scholarships of Annual Meeting, scores of IAM members in Orlando as a way to honor Alan F. $2,000 were awarded to deserving candi- turn out for FUNd Night—an evening of Wohlstetter as one of its founders. dates. Today, thanks to robust fundraising activities and entertainment aimed at rais- “It was a surprise to Alan,” Head re- efforts during the IAM Annual Meeting ing money to support the AFWSF. FUNd calls, “as I had mentioned the idea only to and throughout the year, the amount has Night is an exciting way to begin your a few people. He and I did the organiza- grown to $5,000. participation at the Annual Meeting, but tional and legal work—that is, By-Laws, Students receiving tuition assistance its purpose is important: to ensure that policies, board appointments—in early from the Alan F. Wohlstetter Scholarship deserving students receive the support 2003 with the Alan F. Wohlstetter Fund are as diverse as the Association they need to further their education and Scholarship Fund being formally incor- itself. They come from myriad countries, careers. porated in the Commonwealth of Virginia on August 12, 2003. We held the first organizational meeting of the newly he AFWSF Fundraising Committee, currently chaired by Debbie Passmore appointmented AFWSF board of direc- T(Suddath Government Services), urges all IAM members to consider making a tors on October 23, 2003. Subsequently, donation to the fund. Your contribution brings a number of benefits, including: • The opportunity to support the future of our industry, as well as the students who benefit from the scholarship. Contributors to this issue: • Your name/company name listed in The Portal magazine for a year from the Sandra Alvarez date of donation. Margaret Bodalski • Your name/company name displayed prominently during the IAM Annual Elad Gur-Ari Briana Hawkins Meeting. Chasity King • Your name/company name acknowledged during the Membership Breakfast at Kylie Mimnaugh the IAM Annual Meeting. Katerina Mishustina • For a gift of $2,500 or more, a reserved table for 10 at the IAM Annual Meet- Federico Presta ing breakfast. Daniele Piani • A potential tax deduction (consult your local tax professional). Ashley Saunders For more information, or to contribute to the Alan F. Wohlstetter Scholarship Michael Simons Fund, go to www.iamovers.org/scholarship. Emily Workman Tuttle

IAM: Moving Forward Together July/August 2018 • THE PORTAL 9

J.R. NAVARRO & ASSOCIATES INC. PGI-001 Pac Global Insurance 8.5 x 11” 4c Past AFWSF recipients provide updates, and reinforce the value of the scholarships in achieving their dreams.

Briana Hawkins Margaret Bodalski Scholarship Recipient: 2017 Scholarship Recipient: 2017

riana Hawkins, who is employed at ArcBest, works in the argaret Bodalski attends Iowa State University, and next Bcustomer solutions department helping with process im- MMay she will receive her bachelor’s degree in supply chain provement. She attends Midwestern State University in Wichita management, with a minor in international studies. She is grate- Falls, Texas, where she expects to complete her MBA program ful for the opportunities that resulted from the tuition assistance by the end of this year. she received from the Alan F. Wohlstetter Scholarship Fund, and “Obtaining my MBA is allowing me to gain the skills and the rich experiences she would have missed without it. experience to lead and manage a successful business,” says “This scholarship allowed me to study abroad in the UAE,” Hawkins. “The scholarship money I received helped me pay for she says. “I took an economic diversification course at Iowa my tuition and books. It’s a great feeling to know I will have less State, and traveled to Dubai and Abu Dhabi for 10 days with 20 student debt to repay in the future.” students visiting several different companies. Through this experience, I gained so much knowledge about global economics and trade. One of my favorite parts was visiting the Jebel Ali Free Trade Zone and the port in Dubai. I now have a much clearer vision of supply chain management on a global scale, which fits my interests perfectly, combining my major and minor. If it were not for this scholarship I would not have been able to participate in this study abroad. It also really allowed me to focus on my classes at Iowa State with less stress to pay for groceries and rent. MILITARY “I am so impressed by my experiences in the field of SCM and transportation. I have enjoyed my coursework, and my stud- MOVING ies have opened many exciting doors for my future. Without this scholarship, I would likely not have been able to participate in SPECIALISTS the experiences that led me to get an offer for my supply chain internship this summer with the United Launch Alliance in SINCE 1978. Centennial, Colorado. I look forward to learning more about the Origin and destination for all codes of service. company and its relationship with NASA and the U.S. Depart- ment of Defense. I never imagined that I would have a position like this one. “During my internship, I look forward to learning about the production of rockets and satellites, and the transportation of these large aeronautical vehicles. I will complete one more year of coursework, and then enter the workforce. After a few years Visit www.arrowpak.co.uk Email: [email protected] working, I plan to pursue an MBA with a focus on supply chain Telephone: +44 1842812165 Facsimile: +44 1842816328 management to further my career in global trade.” Sherwood House, Norwood Road, Brandon, United Kingdom IP27 0PB

Membership No. A041

10 July/August 2018 • THE PORTAL IAM: Moving Forward Together Michael Simons Ashley Saunders Scholarship Recipient: 2016 Scholarship Recipient: 2015 and 2016

ichael Simons calls working at Crowley Maritime “my shley Saunders, currently an operations manager at Atlas Mdream job.” His current position at Crowley involves AWorld Group International, has worked at the company for working in the truck brokerage division. almost eight years. She originally started in sales, working with A student at Florida State College at Jacksonville, Simons direct customers, but wanted a new challenge. So she decided to is pursuing his BA in logistics. “The scholarship money covered go back to school and chose a program in supply chain manage- tuition for almost my entire AA as well as books and lab fees,” ment with a focus in logistics. he says. “The funds awarded to me gave me the opportunity to “A major part of my role,” she explains, “is to review and sit in a classroom and focus solely on the lessons without being strengthen our supplier network and manage our customer ser- distracted by financial burdens. vice surveys to continuously improve our level of service to our “With my education and experience,” Simons adds, “I have customers.” the tools to work in various departments and learn from so many Saunders attended the University of Washington in Seattle, people I have the privilege to work with.” where she earned a master’s degree in supply chain transporta-

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IAM: Moving Forward Together July/August 2018 • THE PORTAL 11 tion and logistics. “Going back to school allowed me to grow at Atlas World Group International,” she says, “moving from sales into a quality manager role while still working on my degree. The scholarship money I received helped pay for books and some of my tuition. I continued to work full time while earning my degree, and the scholarship helped reduce my stress over funding my studies.”

Sandra Alvarez Scholarship Recipient: 2017

andra Alvarez is a graduate of Iowa Chasity King SState University, having studied sup- Scholarship Recipient: 2016 ply chain management and marketing. As this issue went to press, she was prepar- hasity King currently works at ing to begin a full-time position with CSea Express America Corporation TMC Transportation as a logistics sales (SEACORP) in North Carolina. She at- representative, and credits the scholarship tended Appalachian State University in with freeing up time for her to apply for Boone, North Carolina, where she earned jobs compatible with her career goals. a degree in international business with a “The money allowed me to pay for Federico Presta minor in Spanish. my housing for an entire year,” she says. “Receiving the scholarship helped Scholarship Recipient: 2017 “I did not have to work during the school me to study abroad in Costa Rica and year thanks to this scholarship, and I was paid for a lot of my travel and living ederico Presta, who is responsible for able to graduate with a 3.67 GPA. This experiences,” she says. “I was also able branding and communication strate- F scholarship changed my life because I to take many international courses.” gies at Bliss Corporation, is studying was able to focus on my studies without At SEACORP, King is an account communication and sociology at La Sa- being a financial burden to my family.” representative for exports. pienza University in Rome and is now in his fifth and final year. His current study course is marketing and entrepreneurial communication. “My university career has been undertaken hand in hand with my working career,” says Presta, “and it is already quite interesting and satisfying. Working in the marketing field means discover- ing each day something new: interests, behaviors, products, services … The marketing world is constantly evolving, also thanks to the digital component, and keeping up with all the innovations is quite stimulating. “The scholarship I obtained has been very important to me, as it helped me bear the expenses related to my studies: annual enrollment fees, costs for books, transportation fees and all other related expenses.”

12 July/August 2018 • THE PORTAL IAM: Moving Forward Together Honor the Memory and Legacy of Alan F. Wohlstetter with Your Tuition Assistance Donation

IAM General Counsel Emeritus Alan F. Wohlstetter, who passed away in November 2017, left behind a legacy that will benefit young movers for many years to come: The Alan F. Wohlstetter Scholarship Fund, established in 2009. For many students, tuition assistance provides additional security and support by helping to defray expenses associated with college and university studies. You can honor the memory of Alan F. Wohlstetter and help future generations of industry professionals achieve their career goals with your generous donation.

Alan F. Wohlstetter Scholarship Fund 5904 Richmond Highway, Suite 404 Alexandria, VA 22303

For more information on the Alan F. Wohlstetter Scholarship Fund or to apply for tuition assistance, visit www.IAMovers.org > Affiliate Groups

Elad Gur-Arie Scholarship Recipient: 2012 and 2013

lad Gur-Arie, projects manager at Transclal Fine Arts Ltd., Estudied at the Chamber of Commerce College in Tel Aviv- Yavo, Israel, with the goal of becoming a certified customs broker. “The scholarship actually paid for my tuition, with some money left over to cover some basic necessities,” he says. Gur-Arie has realized his goal, and is now a customs broker at Transclal, where he is engaged in shipping and forwarding of household goods and personal effects.

Good News for Supply Chain and Logistics Careers

riting in Supply Chain Dive (supplychaindive.com), WKate Patrick reports that although enrollment in post- secondary institutions has declined over the past few years, the number of students choosing to major in transportation and materials movement is growing fast. This suggests growing interest in supply chain and freight. Besides recruiting events and scholarships at universities, competitive salaries specifically in operations and transportation jobs are bumping up enrollment in supply chain-related fields. Many supply chain companies are outsourcing jobs to contractors because they don’t have a steady talent stream. In a report last year, DHL and the Bureau of Labor Statistics estimated a growth spurt in the logistics industry but a sharp decline in available talent, predicting a severe talent shortage by 2020. Because there are so many jobs to fill, increasing interest in supply chain pays off for students when they graduate. Moreover, a Washington Employee Relocation Council study found compensation in the logistics industry increases with education level. Some trucking companies are now compen- sating truck drivers with salaries instead of an hourly wage, so a transportation degree could help future truck drivers land a higher salary when they graduate and set them up with better benefits. If supply chain-related majors continue to be so popular, the talent shortage may dwindle (as may the truck driver turnover rate), a positive sign for the health of the industry. I am of the view that a university degree alone, as intended in Italy, is not the only way to grow. Much of a person’s success and growth must take place through long-term learning, both prior to and after the university experience. I think that this is the real recipe for a bright career.”

Emily Workman Tuttle Scholarship Recipient: 2015

mily Workman Tuttle is a documentation manager and Ebusiness analyst at Sea Express America Corporation (SEACORP) in North Carolina. She now holds an MBA with a focus in international studies and is on the management team for Katerina Mishustina an NVOCC. Scholarship Recipient: 2015 “The scholarship money I received went toward a semester of graduate school,” she says. aterina Mishustina received her MBA from CEIBS, a top Kbusiness school in Asia, in April 2017. Currently she is a corporate account manager at Asian Tigers Mobility in Shang- hai, China. “I am very thankful to have this opportunity to work in Shanghai,” she says, “learn the specifics of relocation and customs in one of the fastest growing markets, and get a fresh perspective of the industry from a very different angle.” The tuition assistance she received gave her freedom to explore career options through a variety of experiences. “Over this 18-month rollercoaster journey,” she says, “I met people from various industries, cultures and backgrounds; took leadership roles in various extracurricular activities; won medals in national sport competitions (including swimming and, surpris- ingly, cheerleading); learned Chinese; was chosen to work in corporate strategy and business development projects across India and China; got exposure to the e-commerce and social network industry through working in the most innovative startup; had a unique chance to attend an exchange semester and Daniele Piani study at HKUST in Hong Kong; and—last but not least— Scholarship Recipient: 2017 embarked on a career trek in Silicon Valley and Singapore. “But at the end of the day,” Mishustina adds, “I realized ow in his final year of studies in organization and marketing that once a logistics manager, always a logistics manager. It is Nfor entrepreneurial communication at La Sapienza Univer- definitely the most vibrant industry, with the most passionate sity in Rome, Daniele Piani expects to obtain his degree this fall. people, and this industry will continue to develop as long as Besides completing his university studies, Piani works for the grass is always green on the other side, consumption in the Bliss Corporation, where he deals with copywriting and social experience sector is growing, the One Belt One Road project media, management of advertisement campaigns, and manage- is launched and people come up with more and more innova- ment, updating and analysis related to the company’s website. tive reasons to move around. I understand that there is so much In Italy, Piani explains, the expenses that students bear more to the logistics industry, and shipment of commercial and include university enrollment, regional taxes, transportation fees personal cargo is only one flower in the whole bouquet of and costs for books. This is where the Alan F. Wohlstetter Schol- services.” arship has been very helpful. Mishustina is grateful to have received an Alan F. Wohlstet- For Piani, a degree is just one of the important elements that ter Scholarship. “Not only did it help me to finance my accom- will further his career. “Undoubtedly,” he says, “a university modation in student halls for my first year of the MBA pro- education, if properly approached, brings with it knowledge and gram,” she says. “More important, it filled me with confidence soft skills, indispensable to enter the labor market. However,

16 July/August 2018 • THE PORTAL IAM: Moving Forward Together Together, we can move the world

Together, we’re stronger

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1006, DAMAC Business Tower, Business Bay, P.O. Box 120851, Dubai, United Arab Emirates | Oﬀice: +971 4 352 9111 www.innovationmobility.ae about belonging to the logistics indus- just graduated Cum Laude from Auburn try and encouraged me to pursue my University with a degree in supply chain MBA journey on the other side of the management. This fall she will attend law world. It allowed me to get fresh business school, focusing on one of two disci- insights, grow my international network, plines, either family law or a type of law expose myself to various industries and related to supply chain management. explore Asia. Meanwhile, she will spend the sum- “I am excited about the new chal- mer working at a law firm in Birming- lenges and opportunities ahead, which ham, Alabama. will allow me to use my classical education from University of Edinburgh and MBA from CEIBS, diverse business development experiences, international exposure, creativity and communication skills to contribute to enhancing the Kylie Mimnaugh logistics experience altogether.” Scholarship Recipient: 2015 “This scholarship changed my

life because I was able to focus or Kylie Mimnaugh, receiving tuition on my studies without being a Editor’s note: Fassistance from the Alan F. Wohlstet- In the September/October issue of The ter Scholarship Fund eased a significant financial burden to my family.” Portal, IAM Young Professionals will burden on her dad, a single father with —Sandra Alvarez weigh in on their dreams, ambitions two children. “The financial stresses of Scholarship Recipient: 2017 and aspirations. We want to hear from paying for my education were taken off you! Our guidelines for submissions him,” she says. appear on page 36 of this issue. Mimnaugh is pursuing an ambitious study program, aimed at a law career. She

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IAM: Moving Forward Together July/August 2018 • THE PORTAL 19 PCG authorised by FIDI

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Working together becomes second nature

A universal understanding of global mobility Cooperation between movers is crucial to success in the international relocation industry. But it’s not always as efficient as you’d like. Until now. FIDI has defined clear responsibilities for each partner, in each part of the move. The Professional Cooperation Guidelines are freely available to all FIDI and IAM movers. Case in point.

Consult the Professional Cooperation Guidelines on FIDINET or the IAM Connected IAM 56TH ANNUAL MEETING PREVIEW

Leave Handwritten Inventories and Outdated Systems Behind

By Erik Pettersson, Scan2Move and Brian Limperopulos, IAM

magine a moving industry where there are no unreadable in- At the same time, however, industry software vendors Iventories, items do not have hundreds of variable expressions, providing digital surveys, electronic inventories, move manage- claims are minimized and packing crews prepare shipments in ment systems, etc., have all created their own internal standards their native language. Imagine a moving industry proactively for their clients to utilize. In other words, these companies have providing a standardized solution to clients before having one each standardized their own processes in order to provide their imposed upon us by our customers or government regulation. products to your company, but those standards exist only within Imagine addressing operational issues with digital solutions their client base. instead of putting out fires during the busy season. What if a common industry standard were available and This digital and standardized reality already exists. While published as a Global Standard by the International Organization we prefer to discuss the future, we should realize that this indus- for Standardization (ISO)? What if your software vendor could try is behind the curve, and it will not be able to take advantage of emerging technologies and their corresponding efficiencies You can learn more about this topic in these sessions at the (i.e., lower costs) until all industry service providers are working IAM 56th Annual Meeting this fall. from a common set of standards and speaking the same electronic language. Sunday, October 7, 2018, 8:30–10:30am To be more specific, pen and paper is still the norm for the Risk Management and Claims Panel creation of inventory lists. Unfortunately, this method is highly subject to human errors such as unreadable lists, vanished pages Sunday, October 7, 2018, 10:00-11:00am and lists, and linguistic challenges. So, how long will it be before Knowledge Lab: Future of Technology in the Moving and large clients and government authorities continue to allow mov- Mobility Industry ers to submit handwritten inventories?

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IAM: Moving Forward Together July/August 2018 • THE PORTAL 21 map its internal standards to this ISO to realize the full potential of digitization. Global Standard right now? Perhaps most One thing we all know and can ex- important, what if there were an ISO- pect is that more and more of our custom- prescribed application program interface ers are operating in a digital environment (API) that industry software vendors free from paper. This shift is due partly to could use to automatically transmit infor- convenience, but also to increasing secu- mation from one system to another? rity and privacy concerns. How quickly All these things exist today, and will the industry adapt to these customer IAM encourages its members to contact trends? Which companies will advance their software providers to integrate ISO through strategic investments in technol- Global Standard 17451-1, which provides ogy such as standards adoption and data standardized numeric codes of inven- integrations? These will be key things to tory contents for shipments of house- watch over the coming years. hold goods and personal effects. ISO Like any change, a digital transfor- Technical Specification 17451-2 further mation will slow things down at least specifies a format for transmitting that initially. However, over time, your com- information between two different soft- pany’s investment in a global standard ware systems. These two standards were will become an asset for clients and result developed by IAM in partnership with in lower costs. When making the decision other global trade associations including to take this step, make sure you join the FIDI, FEDEMAC and BAR, along with crew in the field, spend enough time and input from industry experts. money for proper training, and run trial Scan2Move (www.scan2move.com) moves. And be positive at all times about has taken the step to adopt ISO Global the change! Standard 17451-1 so that its system can interface seamlessly with other systems Editor’s note: throughout our industry. However, this Learn more about Scan2Move and how commitment must be matched by other the company is driving innovation at software vendors in order for the industry www.scan2move.com.

22 July/August 2018 • THE PORTAL IAM: Moving Forward Together An IAM Annual Meeting Sneak Preview: Can’t-Miss Sessions

AM’s 56th Annual Meeting at National Harbor is fast approaching, and no doubt you’re already busy arranging your schedule. But Ibefore you line up your meetings, read through the session descriptions below so you can set aside time to attend and get the most of these valuable learning experiences.

Friday, October 5 Sunday, October 7

5:00–6:00pm 8:30–10:30am Knowledge Lab: Network Like a Pro Risk Management and Claims Panel Former IAM Chair Georgia Angell calls on her Imagine a moving industry with no unreadable inventories, decades of IAM Annual Meeting experience to reduced claims rates and the digital capture of inventory infor- provide expert tips on networking for success with mation from the initial survey through the completion of the your IAM colleagues and using social media to shipment. Come to this session to learn more about how digitiza- foster those connections both during the Annual Meeting and tion in our industry is set to proceed and how your company can after you go home. Whether you are quiet and reserved or a big use it to manage risk and mitigate insurance claims. personality, you’ll leave this session feeling comfortable as you converse and connect. 10:00–11:00am Knowledge Lab: The Future of Technology in 10:30–11:30am the Moving and Mobility Industry Knowledge Lab: The Latest and Greatest on The future is here! Your big and small clients alike DOD Personal Property: Everything You Want are now requesting and considering requiring to Know but Are Afraid to Ask technologies like digital inventories, blockchain, IAM Senior Vice President Chuck White, along and real-time access to information. Also, what will happen with a special guest or two, will provide updates when automated vehicles replace drivers and 3-D printing forces on current issues in the Defense Personal Property Program customers to consider whether to ship or “print” their household (DP3). Come and get your questions addressed! goods in their new location. While it may sound scary, this session will educate you on the possibilities and how you can adopt technology to lower costs and please your customers. Saturday, October 6 4:00–6:00pm ILN Business Session 10:30–11:30am Are you curious about why you should join the IAM Logistics Knowledge Lab: IAM Mobility Exchange: Network (ILN)? Join us at this event to see how IAM Mobility What’s New, and How Your Company Can Exchange is delivering more business to ILN members and how Utilize it to the Max your company can diversify into disaster relief and humanitarian IAM unveiled its dynamic new digital directory aid logistics. While providing services in disasters or during hu- last year in Long Beach. Since that time, more manitarian crises is challenging work, we will discuss how this than a quarter of IAM members have validated their listing to massive year-round business requires logistics services provid- verify their credentials, qualifications and capabilities. Learn ers like ILN members. Come for these valuable sessions and to more about validation and the many benefits IAM delivers to network with other ILN members. members through this networking and supply chain management tool.

1:30–2:30pm IAM Core Membership Meeting FIDI’s Jesse van Sas and IAM’s Brian Limperopulos discuss the FIDI Professional Cooperation Guidelines and explain how your company can benefit from this industry standard. Next, find out how your company can help during natural disasters and humanitarian crises by contributing to IAM’s new charitable initiative, IAM Here2Help. And, of course, cast your vote to chart the future course of IAM, as three IAM Executive Committee positions will be voted on at this meeting.

IAM: Moving Forward Together July/August 2018 • THE PORTAL 23 IAM Here2Help: A Running Start at the IAM 56th Annual Meeting

By Walt Peniuk, Premiere Van Lines

AM launched Here2Help as a charity Iwith the purpose of supporting disaster relief and humanitarian aid around the world. Given the effects of a turbulent climate and political unrest in many parts of the world, we are seeing a huge increase in natural disasters and refugee crises, and thus the urgent need for timely and effective disaster relief. My passions in life are exploring new cultures, new landscapes, having a sense of adventure, challenging myself Walt Peniuk will indulge his passions and giving back—all lessons I learned for travel and physi- from the people who have helped me in cal challenge in an my own life. ambitious effort in I decided I could marry my passions support of IAM’s and support Here2Help by running a half Here2Help initiative. marathon (21.1 kilometers) and biking 80 kilometers daily from Premiere’s branch biking in the month of September your own goals for September and sign- in Toronto, Canada, to Washington, DC, and signing up on Crowdrise to ing up on Crowdrise for people to support the site of this year’s IAM convention. encourage people to support you in you on your goal. The distance covered is approximately your efforts. Editor’s note: A Facebook page for 900 kilometers, and my goal is to com- 2. Make a donation for my efforts on this event has been set up at plete that distance in eight to nine days. Crowdrise: https://bit.ly/2M5jNum. www.facebook.com/walts.bikerun. In planning this undertaking, one Throughout my journey, I will be of my first steps was to engage my team posting updates through blogs on in the process. Without their support I Facebook. could not go ahead. My training is seven Please join me in getting IAM days a week and is very time consuming. Here2Help off to a great start by setting As a result I could not work the hours I normally would, and thus my staff would have to take on additional responsibilities. My team unanimously agreed and have been wonderfully supportive. In the past I ran because I loved it; today I’m training. Training is different. It is not only a physical effort but entails learning new routines, like sprinting up hills, learning to “rest” and understanding the technical aspects of biking and running. Nutrition and diet will also be important, as I will be burning 7,000 calories a day during this event. What to eat and how I can consume that much food are questions I will need to answer. I embark on this journey in the hope of receiving my fellow IAM members’ support. There are two ways you can help ensure that this undertaking is a success: 1. My preference is that everyone join me, not necessarily in my own run/ bike experience but by setting your own goals—that is, walking/running/

24 July/August 2018 • THE PORTAL IAM: Moving Forward Together IAM to Welcome Three New Inductees into Who IAM the Association’s Hall of Honor

his October, the Association will mark the 11th year of the IAM Hall of Honor. TThe 2018 Class of inductees will join 65 other distinguished individuals who have had a profound influence and impact on the global moving and mobility industry as well as IAM. This year we received numerous nominations of very deserving individuals; Jim Walsh, Relo Solutions however, only three could be chosen. Congratulations to the following inductees: Group • Rick Curry, Gateways International/Pasha • John Day, Daycos My favorite pastime: Spending time • Margaret (Peg) Wilken, Stevens Forwarders, Inc. with family and friends. (Stevens Van Lines) The greatest influence on me The inductees will be honored during an in choosing a career: A college induction ceremony at IAM’s 56th Annual Meeting roommate whose family owned a in National Harbor, Maryland. moving company. More information about this year’s inductees and their singular contributions will be published The best piece of advice I’ve ever in the September/October issue of The Portal. received: Encouragement to start my own business

The best vacation I ever took: A family vacation in Italy. It was terrific.

Most people would be surprised to know that: I am a 2nd degree black belt.

The most meaningful gift I ever got: Failure. It is my failures that have taught me more than anything else.

On my playlist: I am a TED Talk fanatic.

Peek into my carry-on and you’ll find: Too much! I’ve been traveling for business for years but always overpack.

What I won’t leave home without: My phone and my iPad.

My dream destination: Singapore and Tokyo.

My secret vice/guilty pleasure: Single malt scotch.

On an airplane, I fill the time by: Reading and relaxing.

My personal motto: Whether you think you can, or think you cannot … you are right!

If I hadn’t gone into the moving business, I would now be: Only God knows.

Who are you? For a list of questions, email [email protected]

IAM: Moving Forward Together July/August 2018 • THE PORTAL 25 International Association of Movers TENTATIVE SCHEDULE-AT-A-GLANCE IAM 56th Annual Meeting & Expo | National Harbor, Maryland | Oct. 5-8, 2018

FRIDAY SATURDAY SUNDAY MONDAY 5 October 6 October 7 October 8 October 8:30am–10:30am 7:30am–5:00pm 8:00am–5:00pm 7:30am–1:00pm CMMB/YPMB/EXCOM Registration Open Registration Open Registration Open Leadership Breakfast 8:00am–9:30am 8:30am–10:30am 8:00am–Noon NEW HOURS 10:00am-6:00pm NEW HOURS IAM Membership Breakfast Risk Management and Brunch with Exhibitors Registration Open • AFW Scholarship Fund Recognitions Claims Panel • Terry Head: State of IAM Address 9:00am–Noon • Move for Hunger Mover of 9:00am–11:00am Events Governing Membership Meeting the Year Award Knowledge Lab • 10:30am–11:30am • Official Launch Announcement Noon –1:00pm Board Meeting of Here2Help 9:00am–5:00pm Exhibit Teardown Network Central & Expo Open • 11:45am–12:30pm 9:30am–5:00pm NEW HOURS New Members Welcome 12:30pm–1:30pm Network Central & Expo Open 10:00am–11:00am AFW Scholarship Board Lunch • 12:30pm–1:00pm 10:00am–11:00am Knowledge Lab: Members Meeting Future of Technology in the 2:00pm–3:30pm • 1:00pm–3:30pm Ethics Council Meeting Moving and Mobility Industry Your Turn: Q&A with Team Building (IAM Members Ethics Council only) Military and Government 11:30am–1:00pm Affairs Panel Members • 5:30pm–7:00pm 10:30am–11:30am Hall of Honor Inductions IAM-YP Welcome Reception Knowledge Lab: Luncheon (by invitation only) 6:30pm–7:30pm Military / Government Session Closing Reception 11:00am–1:00pm 11:30am–1:00pm NEW HOURS Executive Committee Meeting 10:30am–11:30am Buffet Lunch in the Expo Hall 7:30pm–9:30pm Knowledge Lab: Closing Dinner and 1:00pm–2:30pm The IAM Mobility Exchange: 1:00pm–2:00pm What’s New and How Your Entertainment Executive Committee Company Can Utilize It to the Max Hall of Honor Selection Meeting Luncheon Committee Business Session 9:30pm–11:30pm 11:30am–1:00pm NEW HOURS Post Dinner Entertainment NEW HOURS 2:00pm–4:00pm 1:00pm–6:00pm Exhibitors’ Cocktail & Dancing Network Central & Expo Open Reception and Lunch Military and Government Affairs Panel 2:30pm–4:30pm Executive Committee Meeting Events 4:00pm–6:00pm • 11:30am–1:00pm IAM Logistics Network 5:00pm–6:00pm Board Meeting and Luncheon Meeting and Reception Knowledge Lab • 3:00pm–4:00pm 9:00pm–2:00am 6:00pm–7:00pm Membership Meeting IAM-YP Social Mixer–Offsite New Members, • 4:00pm–4:30pm Additional ticket required for First Time Attendees & Board Meeting non IAM-YP members Special Guests Reception Free Evening: There will be no 7:00pm–10:00pm 1:30pm–2:30pm scheduled IAM events this evening. Opening Reception and Core Membership Meeting We invite you to join us at the IAM-YP Social Mixer. AFWSF FUNd Night Free Evening: There will be no scheduled IAM events this evening. www.iam-yp.org

Young Movers Sample Belgian Hospitality at 2018 YMC

By Anne Van Gils, Chair YMC2018 Belgium

ow, what energy! It was amazing to see how 260 young Wmoving professionals from all around the globe spent four days at the Young Movers Conference as colleagues and friends. This vibe definitely only exists in our industry. Under an unexpected blue Belgian sky we welcomed about 40 different nationalities at the 24th Young Movers Conference in Brussels, May 3-6. It’s interesting to note that nearly a third of the participants were experiencing their first YMC. They were warmly welcomed, and it didn’t take long for them to feel a part of this exciting group of young professionals. That’s what the Young Movers Conference is all about: a welcoming and dynamic platform to network, find new partners and strengthen existing partnerships, and then return home with a stack of business cards and a lot of knowledge. Credit goes to our selection of top industry specialists and keynote speakers for sharing their insights, all linked to the rapid digitization of our industry and the resulting challenges. We were thrilled to have the full support of IAM. Brian Limperopoulos, Julia O’Connor and Margaret Kerr were part of the YMC gathering in Belgium. What would a stay in Belgium be without visiting the Port of Antwerp, Europe’s most central seaport? One of the best tour guides in the Port of Antwerp took us on an exciting boat trip around the port.

IAM: Moving Forward Together July/August 2018 • THE PORTAL 27 On Saturday a cocktail of social activities was on the program: We made our own chocolate and challenged each other during an interactive city game in the European capital. The die-hards embarked on an Airsoft adventure, and a real golf pro taught us the basics of the game during a golf clinic. Today, more than ever, young movers are ready for the future! We are looking forward to continued cooperation with our professional industry associations. Next year, YMC2019 will take us to Bucharest, Romania. The exact dates will be disclosed soon. Meanwhile, do you want to feel the Young Movers vibe? Join us on Facebook (Young Movers and IAM-YP) or have a look at https://youngmovers.eu/thiswaymc18/. It was a real honor and pleasure to be your host!

“If you don’t take active steps to change, change will happen to you. “

“The best way to predict the future is to create it.”

28 July/August 2018 • THE PORTAL IAM: Moving Forward Together “If you don’t like where you are, move. You’re not a tree.”

“A special thanks to Anne Van Gils and the Gosselin team for hosting a well- organized and action-filled conference. IAM is proud to lend our support to bring together a vibrant group of individuals to provide networking, and collaboration opportunities while working toward a common goal: to support the industry.” —Julia O’Connor, IAM Director, Membership & Database Management Are we ready for the future? Yes, we are!

IAM: Moving Forward Together July/August 2018 • THE PORTAL 29 India

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[email protected] | www.interemrelocations.com IAM-YP Annual Meeting Schedule of Events

Friday, October 5 5:30pm–7:00pm IAM-YP Welcome Reception 11:45am–12:30pm I Take the elevators at Gaylord National up to the 18th floor for a AM-YP New Member Welcome Welcome Reception unlike any other. With the best sips, sounds Are you new to IAM-YP? Meet with other new YPs and the and scenes in the harbor, the modern lounge is the greatest place IAM-YP leadership to start building your own personal IAM to enjoy a few late-night refreshments network.

Sunday, October 7 12:30pm–1:00pm IAM-YP Members Meeting 9:00pm–2:00am Per IAM-YP By-laws, there will be an IAM-YP Members Meet- YP Social Mixer ing where the election results for the IAM-YP Chair and Vice This year’s Social Mixer will be held at Bobby McKey’s in Chair will be announced, as well as general announcements. National Harbor. Don’t miss one of the biggest parties at the Lunch will be served during this event. Annual Meeting! Please note: only fully registered YPs will receive free entry into the event. Non-YP members and YPs with 1:00pm–3:30pm Exhibit Hall passes can purchase tickets, but buy them soon on IAM-YP Team Building the Annual Meeting registration site because a limited number of In the United States, one in six children live in a food-insecure tickets will be available. household and do not always know where they will find their next meal. Providing weekend food bags is a way of providing “food security” to children and families so that they won’t go to bed hungry and can return to school ready to learn come Monday morning. During this year’s Team Building Activity, YPs will prepare 180 weekend food backpacks that contain kid-friendly food products that will really make a difference in children’s lives. Many thanks to the IAM-YP Team Building Sponsor:

Look for the IAM-YP Lounge in the Expo Hall! The IAM-YP Lounge will be available again this year for YP member convenience to schedule meetings with their partners. A big thank you to the YP Lounge Sponsor:

IAM: Moving Forward Together July/August 2018 • THE PORTAL 31 SCHOLASTIC ASSISTANCE PROGRAM CONTRIBUTORS

The Alan F. Wohlstetter Scholarship Fund is the cornerstone of the IAM Scholastic Assistance Program, which is aimed at promoting and supporting individuals in higher education related to the areas of transportation and logistics. Donations (by major annual giving levels) to the Fund received during the last 12 months are as follows:

Platinum ($5,000 or more) Bronze ($500–$999) Jane Johnston Alan F. Wohlstetter Trust A-Whisco, Inc. (in memory of Alan F. Wohlstetter) (in memory of Alan F. Wohlstetter) (in memory of George W. Pasha III) Joe Mulholland, Inc. Long Beach Convention Center Cornerstone Moving & Storage LLC Sheena Kiser Wally & AJ Saubert Richard & Judith Curry Walter Laffitte (in memory of Alan F. Wohlstetter) (in memory of Calvin Stein) C. J. Lefevre DeWitt Moving & Storage (in memory of Alan F. Wohlstetter) Gold ($2,500–$4,999) DeWitt Transportation Services of Guam, Inc. Carol Lefevre Crown Worldwide Holdings Ltd. (in memory of Alan F. Wohlstetter) (in memory of Alan F. Wohlstetter) (in memory of Jim Thompson Sr.) Gateways International, Inc. *Lincoln Moving & Storage Co., Inc. Daycos, Inc. Terry R. Head Wendy & Timothy Manley (in honor of Sue Fuchtman) (in memory of Alan F. Wohlstetter) (in memory of Alan F. Wohlstetter) Government Logistics NV Lynden International Thomas Matters Royal Hawaiian Movers, Inc. Caleb McCartney Kitty Melvin Suddath Royal Alaskan Movers, LLC *M.I.D. Moving & Storage Tri Star Freight Systems, Inc. R. D. Simmons & Associates Gunnar Moeskjaer Royal Alaskan Movers, LLC Mikhail Mishustin Silver ($1,000–$2,499) Southwest Port Services, Inc. *Mudanzas Internacionales Global C.A. 3S Logistics Co., Ltd. Stevens International Forwarders Kathleen Northrop Aloha Worldwide Forwarders, Inc. TAAFLO Raja Rajan Parthiban Approved Forwarders, Inc. Pegasus Forwarding Inc. A-Whisco, Inc. In Kind or Other *R.D. Simmons & Associates Coleman Worldwide ACR International Mobility Abraham C. Reich & Sherri Reich DeWitt Guam AGZust & Bachmeier (in memory of Alan F. Wohlstetter) DeWitt Move Worldwide *Allied Logistics LLC Steven & Marcella Ridenour (in memory of Woodrow DeWitt) Carolyn S. Alper Revocable Trust (in memory of Alan F. Wohlstetter) Deseret Forwarding (in memory of Alan F. Wohlstetter) John Roller Foxlog AMCO Express Cargo Systems Macarena Scalia Gateways International, Inc. ATA Cargo & Logistics Corp. Barton M. Silverman Gridiron Forwarding Co., Inc. Karen & James Beardsley (in memory of Alan F. Wohlstetter) Terry R. Head (in memory of Alan F. Wohlstetter) *SIT Grupo Empresarial, S.L. Interstate Van Lines, Inc. Sean Bradley Albert H. Small Jet Forwarding, Inc. *Canal Movers & Logistics Corp. (in memory of Alan F. Wohlstetter) (in memory of Alan & Joyce Wohlstetter) Spencer Carlyle Ivan & Roz Stern Jet Forwarding, Inc. Cartwright International Van Lines (in memory of Alan F. Wohlstetter) (in memory of Jackie Agner) *Central Van Lines, Inc. Stevens Forwarders, Inc. Matson Navigation Company *Constantine Limited (in memory of Alan F. Wohlstetter) Morrissette Family Foundation/ Cornerstone Moving & Storage Stevens Van Lines, Inc. National Forwarding Company, Inc. *Decapack (in honor of Belvian Carrington Sr.) (in memory of Alan F. Wohlstetter) Juan Carlos De La Fuente Edward Touhy Pac Global Insurance Brokerage, Inc. Matt Dolan TPAFBO Michael Raney & Heather Engel Heather Engel Transferet Relocation Services (I) Pvt. Ltd. (in memory of Jackie Agner) (in honor of my friends Jackie Agner True North Relocation, LLC Republic Moving & Storage and Sandra Rowe Maier) (in memory of Jackie Agner) Royal Hawaiian Movers, Inc. Nancy Ferris & Karen Beardsley Betty V. Tsangeos Stevens International Forwarders (in memory of Alan F. Wohlstetter) (in memory of Alan F. Wohlstetter) Stevens Worldwide Van Lines Gateways International Victory Worldwide Transportation, Inc. TAAFLO–TPAFBO Stanley & Coral Goldman *Westerberg Global Mobility Services The Pasha Group (in memory of Alan F. Wohlstetter) Zarwin, Baum, DeVito, Kaplan, True North Relocation, LLC Jeff Gregory Schaer & Toddy PC (in memory of Jackie Agner) *High Relocation Korea (in memory of Alan F. Wohlstetter) Twin Oaks Moving Company, Inc. Intrapack de Colombia Ltda *Debra & Gary Zlotnick (in memory of Alan F. Wohlstetter) *Denotes contributions made since the previous issue of The Portal was published.

Alan F. Wohlstetter Scholarship Fund 5904 Richmond Highway, Suite 404 • Alexandria, VA 22303 • Phone: (703) 317-9950 • Fax: (703) 317-9960

The Board of Directors of the Alan F. Wohlstetter Scholarship Fund urges you to consider a contribution or donation to the Scholarship Fund as part of your year-end tax strategy or as you formulate your company budget. Please advise your employees that scholarships are available to qualified candidates of any IAM company worldwide. For further information, visit www.IAMovers.org > Affiliate Groups. Deadline for applications: May 1.

32 July/August 2018 • THE PORTAL IAM: Moving Forward Together DATE ______Benefactor Moving & Storage Today!

PAY TO THE 00 ORDER OF AFW Scholarship Fund $ ______????

______* * * All Donations Welcome * * * ______DOLLARS

FOR______A Deserving Student ______Generous Donor

NON NEGOTIABLE

The benefits of making a gift include: • The opportunity to support the future of our industry, as well as the students who benefit from the scholarship. • Your name and company listed in The Portal magazine for a year from the date of donation DONATE TODAY! • Your name and company displayed prominently during the IAM Annual Meeting. You can make a difference in the life of a student pursuing an education in • Your name and company acknowledged during the the moving, relocation, forwarding and Membership Breakfast at the IAM Annual Meeting. logistics industry by donating to the • A potential tax deduction (consult your local tax Alan F. Wohlstetter Scholarship Fund. professional).

For more information, visit www.iamovers.org/scholarship C

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Daniel J. Bradley Joins IAM Staff, and an Update on MyMove

By Charles L. White, Senior Vice President

t Col (Ret) Daniel J. Bradley officially joined the IAM following week, Dan and I visited his old stomping grounds. We Lteam on June 4. A former Surface Deployment and Distribu- met with key leaders at U.S. Transportation Command (USTC), tion Command (SDDC) Director of Personal Property, he most which is co-located with SDDC. Dan was formally introduced to recently worked as a Department of Defense (DOD) civilian the USTC staff and took part in discussions regarding a number (GS-14) at SDDC in the G-3 Directorate (Freight). of key issues currently affecting the moving industry. Dan has hit the ground running. A day after his official hire Dan has already proved to be a great addition to the IAM he joined IAM President Terry Head and me in San Antonio, staff. He brings new ideas and fresh perspectives on how best Texas, at a gathering of the National Council of Moving As- to interact with the industry’s number one customer, the U.S. sociations (NCMA). NCMA is a group of representatives from Department of Defense. the major U.S. State associations as well as IAM, the American For the foreseeable future, Dan will remain in his current lo- Moving & Storage Association (AMSA) and the Canadian As- cation near Scott AFB, Illinois, and will be IAM’s first full-time sociation of Movers (CAM). NCMA meets annually to discuss remote employee. We see some significant benefits to having both industry- and association-related issues. Dan living in the Scott AFB area, where he will able to work Dan’s second week on the job brought him to the Washing- closely with the USTRANSCOM staff on an almost daily basis. ton, DC, area to visit IAM’s offices for some “onboarding.” Dan He will commute back to the DC area as needed. We think Dan participated in staff meetings, met individually with all of the is going to be a huge addition to our team. The entire IAM staff IAM staff members, attended a meeting of the Greater Washing- is very excited to have him on board. ton Employee Relocation Council (GWERC) Chapter, partici- Please be sure to copy Dan in on any communication you pated in the weekly USTRANSCOM Peak Season teleconfer- send to IAM regarding U.S. government or military issues. His ence and went to the “Chuck White School of Moving 101.” The email address is [email protected].

Preferred Vendors

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Members: When contacting vendors please identify yourself as an ISA member ISA Members are eligible to earn an annual patronage dividend. to receive preferred rates. For information or to join ISA, go to www.IAMovers.org, click on Affiliate Groups

ISA | 5904 Richmond Highway, Suite 404, Alexandria, VA 22303 | tel 703-317-9950 | www.IAMovers.org

IAM: Moving Forward Together July/August 2018 • THE PORTAL 35 MyMove • Recently, there has been a delay in USTC’s engagement June 1, 2018, has come and gone. That was the date on which with industry regarding development of the MyMove U.S. Transportation Command originally intended to start the in- system. Now that the development work surrounding the cremental rollout of the new “MyMove” information technology PPM process has been completed, we have been told that system. This system is intended to eventually replace the current USTC will reinvigorate its engagement with industry. The system of record—the Defense Personal Property System (DPS). TSPs that originally opted to participate in the rollout should The June 1 start was limited to testing Personally Procured anticipate they may be contacted by USTC and the Defense Moves (PPM) in the new system. Thirteen PPMs were identified Digital Services (DDS) personnel to assist with the system for the initial testing and they began to process through the My- development process. Move system June 1. Only after PPMs have moved successfully USTRANSCOM has developed some initial promotional via the My Move system will true Defense Personal Property material aimed at the service member community regarding Program (DP3) shipments (and the industry) become involved in the rollout of the MyMove system. They have also introduced the testing of the new system. a YouTube video describing the login process for it. Industry USTRANSCOM leadership has pushed back the anticipated participants should review both of these products. The login pro- start date for industry involvement in MyMove to October 1, cess will utilize https://www.login.gov/ to access the MyMove 2018. A number of issues remain regarding the October 1 roll- system. This portal is a self-described “simple, secure access out: to government services online.” Industry participants should • Will the same group of TSPs that originally opted in to par- familiarize themselves with this portal, as this will be the same ticipate in the proposed June 1 start be utilized now that the one they will use to access MyMove when it is rolled out to the start date has been pushed back to October 1? industry. • October 1 is the start of the Non-Peak season. Will TSPs Stay tuned for further updates on the MyMove system as that opted out, due to the initial Peak Season rollout, be they become available. given another opportunity to decide whether they would like to participate? • On October 1 a new Traffic Distribution List (TDL) will be in place. Will a totally new group of TSPs be engaged for testing, or will the original group be maintained?

Coming Up in

www.iamovers.org the September/October Issue of VOLUME XLX The Journal of the International Association of Movers September / October 2018

THE PORTAL Focus on IAM-YPs: Hopes, Dreams, Ambitions n the Annual Meeting edition of The Portal, IAM-YPs have Itheir eyes on the future. What are their goals, and what steps are they taking to ensure their success? If you’re an IAM-YP, we’d like to hear from you.

• Has your career path followed your original plan? What adjustments have you made, and why? • What are you doing to ensure that your dreams become a reality? • Has the timeline you had in mind proved realistic? • Do you envision a lifetime career in the moving industry? Why or why not?

The deadline for this issue is August 15. Don’t forget to include a high-resolution digital photograph to be used with your submission. Questions? Email [email protected].

Please send your articles or responses to IAM 56TH ANNUAL MEETING & EXPO PREVIEW [email protected] AND [email protected].

36 July/August 2018 • THE PORTAL IAM: Moving Forward Together IAM LOOKING BACK

1979: The End of a Decade of Change for the Military Program

By Rick Curry

he Competitive Rate Program (CRP) continued to be the Tmain focus of HHGFAA (now IAM) through the late 1970s. In the May/June 2018 issue of The Portal, we noted that during that decade, HHGFAA emphasized the need for an impact study on the Competitive Rate Program. On February 5, 1979, Deputy Assistant Secretary of Defense Paul Riley issued a report that had been prepared for the House of Representatives Committee on Merchant Marine and Fisheries by Drake Sheahan/Stewart

L king

Dougall, Inc., on the economic impact of expanding the CRP to Alaska and Hawaii. The report stated:

There is no reason to believe that the CRP would cause widespread economic adversity in either Hawaii or Alaska. Some dislocation to individual firms and employees could HHGFAA’s first Associate Members Representatives at the result from implementation of CRP. Similarly, the effect on Association’s annual meeting in Phoenix in 1979. Front row, from the quality of service to the Department of Defense could left: Robert Seyerlin, Bernice Rogan and Mickey Flynn. Back row: not be qualified. Therefore, any such statements of impact Medford Dyer, Felipe Carbonell, John Day and Günther Tesch. would be pure conjecture. and the industry. GAO visited some forwarders to determine HHGFAA felt that the methodology for calculating savings whether the rates that were being utilized were compensatory. from CRP was acceptable and accurate if “low rates” move all In March 1979, GAO advised that it would report on for- of the traffic. Since low rates are not always utilized, the cost warder rate levels in a second phase report in July. The agency savings would be reduced. The methodology used by the Depart- would be able to determine the savings based on the amount of ment of Defense to examine the claim that service had been im- low rate utilized. It was also determined that GAO needed more proved was questioned by the General Accounting Office (GAO) current data in order to 1) examine service improvements in tran-

IAM: Moving Forward Together July/August 2018 • THE PORTAL 37 sit times; (2) require delivery dates; and 3) determine frequency • An addendum to HHGFAA’s By-Laws was approved, for and amount of loss and damage in CRP. the election of area Associate Member (now Core) represen- GAO submitted its report, Are Forwarders’ Rates for Mov- tatives for the first time: ing Military Household Goods High Enough to Cover Costs?, European Area: Robert Seyerlin on July 30, 1979. On the cover page of the report GAO indicated United Kingdom: Mickey Flynn that the House Committee on Merchant Marine and Fisheries Belgium, France, Germany, The Netherlands: wanted to know whether rates that were bid were high enough. Günther Tesch It also stated, “Although GAO was not allowed to review the U.S. and Canada: John Day records of the low bidders, there is evidence that the rates may Central & South America: Felipe Carbonell have been below cost, at least during the early phases of a new The Pacific Area: Medford Dyer competitive rate program introduced by the Department of Defense.” At the Association’s annual meeting in Phoenix, Arizona, The report also indicated that “there was a trend toward in November 1979, HHGFAA President Calvin Stein provided higher rates (about a 28 percent increase) which suggested that his views on the past and the challenges that the Association forwarders were beginning to bid more realistic rates.” (I believe would face in the decade ahead. He concluded his remarks with that this verified that the savings was not as great as claimed by a strongly worded summary on the effects of CRP and how it DOD.) has affected the industry, adding, “We enter the decade of the In August 1979, HHGFAA provided a report that was com- ’80s with the prospects of an uncertain future with the DOD piled by the Interstate Commerce Commission that showed the programs. … [The Association] can, if it so will, exert great forwarders’ revenue, expenses and other information comparing influence on the shape and dimensions of the DOD programs we 1977 and 1978. Fewer than half—24 of 53 forwarders—showed want in the future.” an increase in income; 29 showed a reduction. We will see whether that occurred as we commence our HHGFAA was then dealing with many other items that review of the 1980s in the next issue of The Portal. would affect the military and commercial segments of our business. For example: • Colonel John Durant, Director of Personal Property, Mil- litary Traffic Management Command (MTMC) defined the term “general agent” and its role in managing personal property shipments. • HHGFAA took an active role in assisting Associate (now Core) members in trying to obtain payment for unpaid invoices. • MTMC sent questionnaires to individual carriers on incon- venience claims. HHGFAA worked the issue with MTMC. • MTMC proposed changes in the Tender of Service covering the question of common financial and administrative control. HHGFAA expressed its members’ concerns regarding the changes and their potential effect on existing relationships.

38 July/August 2018 • THE PORTAL IAM: Moving Forward Together

IAM MOBILITY EXCHANGE

Understanding Data Analytics in the Moving Industry, Part II: Google Analytics

By Ray da Silva, Mobility Exchange, LLC

n the May/June issue of The Portal, Iwe looked at the cost of acquiring a customer. In this article, we will look at a data analytics tool that can help us measure and track how effective our website is at generating leads and engaging our customers. The first Web page went online in 1991. By 2000, companies in our industry were starting to put up websites. Initially, they were online brochures. There were a few pages linked to the “home page” that allowed businesses to present their company and services. Soon, it became possible to put mail to links that invited our customers to interact and do business with us through our websites. Today, many industry websites feature more sophisticated Web forms that allow the customer to interact with us quickly if not instantly. Some feature online virtual surveys, which can lead to instant move quotations. Our websites are Figure 1 thus now virtual storefronts. with good traffic is part of the equation. virtual marketplace was no different. We Generating prospective customer Just as brick-and-mortar retailers have to had to become familiar with terms like inquiries (PCIs) attract customers to their stores through Search Engine Optimization (SEO), Pay As with real storefronts, putting up a sophisticated marketing and advertis- Per Click and Adwords. At the center store display in the right part of town ing programs, we discovered that the of many of these discussions is Google,

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IAM: Moving Forward Together July/August 2018 • THE PORTAL 41 whose market share of Internet searches is over 90 percent. At this point, there is no point debating whether showing up at the top of Google’s search results for a particular search term works. We know that a top search ranking generates consumer click-throughs that can lead to PCIs. We now strive to understand how to gener- ate those click-throughs and measure the costs related to these efforts. This leads back to our previous article (see the May/ June issue of The Portal) about the cost of customer acquisition. If the cost of generating these click-throughs exceeds the eventual margin derived from the end customers of these click-throughs, their value is questionable. For most small to medium-sized enterprises in our industry, the time and resources required to understand and navigate this technical territory is beyond Figure 2 their means.

Using aggregators and referral sources stand how to market their sites to gener- Rather than try to justify the costs of Some of us choose to “outsource” PCI ate PCIs. They use sophisticated analyt- generating their own PCIs, some firms generation to lead aggregators or lead ics to measure the effectiveness of key find it more efficient to subscribe to the generating companies. These firms have search terms and how to balance the cost services of a good lead generating com- made the necessary investments to under- of click-throughs for optimum results. pany.

42 July/August 2018 • THE PORTAL IAM: Moving Forward Together Another way is to pay to advertise at websites that receive heavy traffic from our potential customers. For example, placing an online click-through ad in a heavily trafficked site that focuses on real estate has obvious attractions for us. It is a tightly targeted form of advertising that can work. Having a paid advertising presence on review sites is another example of targeting your marketing spend to a referral source rather than trying to do it yourself.

Google Analytics Regardless of how we choose to market our website, it is a good idea to measure our performance. Google’s free tool, Google Analytics, helps companies Figure 3 understand their return on investment for their marketing and advertising in remarkably sophisticated ways. While many of the tools are free, most of us will need assistance if we do not have technical experience. Google actually provides how-to tutorials for free, so here we will focus on what is available and why it may be important.

Q. How does Google track your website activities? A. The first step is a voluntary one for your company. In order to use the Google Analytics tools, you will have to install a small bit of computer code on each page of your website. This unique tracking code works with a much larger program on Google’s server side to track the activities of your visitor. Figure 4

IAM: Moving Forward Together July/August 2018 • THE PORTAL 43 Q. What does Google know about your visitors? A. Unless your visitors are logged into their Google account through their Web browser, Google does not know that much about each one. From your IP (Internet Protocol) address, Google gets a general indication of your location. While this is not always accurate, it can usually pinpoint where in the world you are visiting from. Google also places a tracking code called a cookie onto your computer hard drive that it uses to identify your computer. This code is associated with the particular computer, so if you visit the same website using your smartphone, Google has no way of knowing it is the same visitor. Google can use this device code in relation to your activities on websites Figure 5 that have a Google tracking code. Thus, it may not know who you are but it can the services it provides to us. Many of tics more specifically, let us use IAM Mo- tell that your device is from a particular those services are free, like Google Mail bility Exchange (IAMX) as an example. part of the world. It can see how much (gmail), Google Chrome, Google Photos, IAMX launched in October 2017 to time you spend on this website using this Google Drive, G Suite, YouTube, etc. become IAM’s online directory. device and which pages you visited. If the visitor is logged into his or her Since January 2018, IAMX has made If the website has installed more Google account, additional information use of Google Analytics tools to under- sophisticated tracking codes, Google can (e.g., gender, age group and browsing stand how visitors are using the features tell which events your device triggered. interests) may be available, depending on of the website. IAMX has installed For example, if your company website the information the visitor has voluntarily tracking codes on the pages of the IAM has tagged a certain event like clicking on provided to Google. Most of us find an Mobility Exchange website. IAMX also a particular link to view a photo or video, acceptable balance between the useful- utilizes cookies to improve the user this can be tracked. Website and user ness of the access to Google products and browsing experience. For example, if tracking is a much bigger subject than services versus our privacy and confiden- the visitor has a password and logs in to we can tackle here, but this will get us tiality concerns. the site, the cookie allows the system to started. identify the visitor so that he or she does Google Analytics and IAM Mobility not have to log in again. Q. What if I am logged in to Google? Exchange IAMX has also tagged certain A. Some of us willingly provide personal To understand the capabilities of Data “events” related to visitor activity. For information to Google in exchange for Analytics in general and Google Analy- example, when a visitor clicks on a Com-

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44 Annonce_Portal_190x80mm_28.02.2017.inddJuly/August 2018 • THE PORTAL 1 IAM: Moving Forward28.02.17 Together 14:58 pany Profile link from a search result page, that event is tracked. searches originated, but what about the rest of India? See figure We can then track that a unique visitor from a particular geo- 4 (page 43). graphic location clicked on the company profile of ABC Com- In figure 5 (page 44), we can see a 30-day comparison of pany. We do not know who that company is or who that user is the most-searched-for locations. The possibilities for slicing and unless that visitor is logged in. analyzing these data are almost limitless. In the right hands, the data can become useful information in making informed busi- That’s a lot of data ness decisions. Yes, each of these visitor sessions and each event is tracked and logged in Google’s servers. For most humans, this is an over- How about my company’s website? whelming amount of data and it is basically quite useless to ap- If your company has a website and you are investing in market- ply analytics tools to turn this data into useful business informa- ing to drive PCIs, then your next step should be to implement tion. Here are some examples. data analytics in order to understand your return on this market- Figure 1 (page 41) shows the IAMX Dashboard page. The ing investment. Combine this type of analysis with understand- measured period is YTD, May 21, 2018. It shows that 9,900 ing the cost of customer acquisition as we discussed in our users visited site and more than 155,000 events were logged. We previous article, and you can begin fine-tuning your marketing can see that there were more than 26,000 clicks to view a com- spending in order to more precisely target your ideal customer pany profile, and we can compare this with different periods to profile. see whether this activity is increasing. From those 26,000 lines If you have an interest in technology, I recommend that you of cryptic code, we now have some useful information. learn a bit about data analytics. There is a lot of free information In figure 2 (page 42), we see that by simply changing the out there but here are some places to start: data range to a recent 30-day period, we get a totally different view of how our website is doing. Google Analytics Academy: https://analytics.google.com/analytics/academy Useful information Introduction to Google Analytics (videos): We can take individual dimensions of the data and slice them in https://goo.gl/cEztet different ways. For example, figure 3 (page 43) summarizes the 10 Resources to Get Started from Inner Trends: top locations from where visitors originated their search. We can https://goo.gl/c15YVM easily zoom in to areas that are of interest. For example, Mum- IAM Mobility Exchange Dashboard: https://goo.gl/9LqUm7 bai, India, was the second most popular location from where If you are not so technically inclined, then consider investing in some education for one of your staff members. It is a great way to create an internal resource while making an investment in your people. If these are not options, then consider engaging with a strategic consultant who can get you started. John Wannamaker, a famous 19th century U.S. retailer, once said, “Half the money I spend on advertising is wasted; the trouble is I don’t know which half.” Technology may have changed the world since he uttered those words but for many of us, the words may still ring true.

Editor’s note: Beginning with this issue, The Portal offers a MILITARY, new column that explores ways you can get the most from IAM Mobility Exchange, IAM’s online directory—a powerful resource COMMERCIAL and analysis tool to support your business. & GSA. Make us your one-stop-shop partner in the UK.

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IAM: Moving Forward Together July/August 2018 • THE PORTAL 45 Asian Tigers Validates All of Its Branches’ Listings on IAMX

AM is pleased to announce that Asian Tigers Mobility , Iheadquartered in Singapore, has validated each of its 13 IAM member companies in Mobility Exchange. Asian Tigers Chair- man Gordon Bell said, “IAM’s Validation program is effective in its simplicity. We upload documentation to validate each of our membership, quality certification, licensing and compliance claims in our directory listing. Asian Tigers Mobility has made significant investments in our infrastructure that clearly differen- tiate our commitment to service excellence. IAM has developed a very useful method of dynamically presenting our compliance credentials to our clients, especially our service partners in the industry.” Validating your listing is an important step in demonstrating your company’s hard-earned certifi- cations, credentials and industry leadership. Did you know that you are able to display the IAMX Validated logo as a quality mark in other media besides just in Mobility Exchange? We strongly encourage you to consider adding the IAMX Validated logo to your current advertising and marketing materials in order to showcase your enhanced listing. Learn how to validate your listing on IAM Mobility Exchange by accessing https://www.mobilityex.com/#/validate

46 July/August 2018 • THE PORTAL IAM: Moving Forward Together MARITIME/OCEAN SHIPPING

Pasha Hawaii Receives New Refrigerated Containers as Part of Container Replenishment Program

he Horizon Enterprise arrived on the West Coast on June 14, Tcarrying 600 new refrigerated containers as part of Pasha Hawaii’s container replenishment program. The Honolulu, Hawaii-based carrier will take on 600 new 40-foot high cube refrigerated containers and 400 new 45-foot dry containers in 2018. Pasha Hawaii will cycle out older equipment, reducing the average age of the refrigerated container fleet by 2.7 years and the 45-foot equipment fleet by 2.4 years. The newly built containers arrived on the Horizon Enter- prise as she returned from her regularly scheduled drydock; the vessel was scheduled to re-enter the CHX service the following week. The Horizon Enterprise vessel drydock included modi- fications that will increase the vessel’s capacity for the high- demand 45-foot equipment by 80 slots per sailing, similar to the updates made to the Horizon Pacific last year. Installation of ad- The Horizon Enterprise, with 600 refrigerated conainers ditional reefer plugs on the M/V Marjorie C has been completed as well, bringing the total from 150 to 220 on the ConRo vessel. the 1,000 new containers and continued drydock investment in “The significant, ongoing investments in vessels and equip- the Horizon Enterprise as a great way to mark our third year ment for Pasha Hawaii illustrates our long-term commitment to of expanded Hawaii service since the May 2015 deployment of providing best-in-class service for the people and businesses of the Marjorie C and the acquisition of Horizon Lines’ Hawaii Hawaii,” said President and CEO George Pasha IV. “We see service.”

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FIDI and IAM Collaborate on Professional Cooperation Guidelines

By Brian Limperopulos, Vice President

n May 2018, FIDI and IAM signed a Memorandum of mity in density ratios, packing material, weight units, productivi- IUnderstanding formalizing their collaboration to make the ty, tariff units, transport documents—all things we have dreamed FIDI Professional Cooperation Guidelines (PCG) available to of, but to our embarrassment we all have to admit that we do not IAM members. Through this agreement, IAM members may uti- have these on a global industry scale. I do regard organizations lize the PCGs to train their employees, benchmark their process- such as IATA with some envy indeed, with their uniform IATA es against a standard written by industry experts, and conform to waybills, metrics, densities, terminology and even IATA tariffs. the service levels specified in the document. It also sets the stage Standardization makes operational life much easier.” for IAM to develop a standards-based alternative dispute resolu- IAM thanks FIDI for sharing the PCGs as an industry docu- tion process to help settle business disputes between members. ment. It shows the new spirit in which industry organizations The PCGs will serve as a basis for adjudicating these operational work together in an open and transparent manner, rather than and shipping disputes brought before IAM*. competing with each other. FIDI and IAM are leading this effort, For several years, IAM has contemplated codifying its own encouraging us all to cooperate more fully. For another example set of industry best practices to serve as an educational resource of how industry organizations like IAM and FIDI have cooperat- for its members and to provide IAM staff with a tool to help ed to create common resources for the industry, read more about resolve member-to-member disputes. Upon IAM’s review of the the ISO digital inventory standards on page 21. PCGs, it was clear that the document was well written and suffi- Editor’s note: For further information on the cooperation ciently comprehensive. In essence, the Professional Cooperation and to download the full PCG document, access https://fidinet.fidi.org or https://www.iamovers.org/PCG. FIDI’s development and sharing of this document with IAM is a step forward not just for IAM members but for the industry as a whole.

Guidelines serve as an operational manual for how companies in our industry should work together to service international shipments, whether as booker, origin or destination agent. Your trusted US Flag IAM President Terry Head noted, “Numerous positives and very few negatives, if any, were identified by the IAM staff and partner for transporting elected leadership as we explored this cooperative effort between the two organizations. I am confident it will prove to be a win- Military Household Goods win-win for IAM, FIDI and the customer base we all strive to serve.” Rather than creating a competing document, it made more sense for IAM to adopt the PCGs and set the stage for an industry minimum standard of interaction on a global basis. As a result, FIDI’s development and sharing of this document with IAM is a step forward not just for IAM members but for the industry as a whole. Making the PCGs available to more companies is the best way to get them recognized as a key industry resource and setting up the Professional Cooperation Guidelines to become the de-facto Service Level Agreement between movers worldwide. The development of the PCGs shows that processes can be standardized in this industry, for the benefit of its service providers as well as customers. In a message to FIDI members, FIDI Secretary-General Jesse van Sas said, “We have a lot to be proud of in our industry, but if there is one thing that bugs each and every one of us, it must be the lack of consistency in the moving business. Unifor-

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JK Moving Starts Farm to Alleviate Hunger

K Moving Services announced the share food is a way we can contribute Jopening of the JK Community Farm, a and address hunger issues by providing JK Moving signature charitable initia- healthy foods throughout the year.” tive that will have a lasting and healthy In the basement of his parents’ home, impact on struggling families within Kuhn founded JK Moving Services on the Loudoun, Virginia, community and two fundamental values: care and respect. beyond. The farm is a philanthropic effort Today, JK is the largest owned and oper- designed to alleviate hunger by grow- ated, independent moving company in ing and harvesting crops and livestock North America. In its communities and and donating them to nonprofits, includ- business practices, JK employees live ing Loudoun Hunger Relief, which will out the core values of care and respect also serve as the distribution partner to every day, to make the world a better and other nonprofits. healthier place for all. Through dona- “We are part of this community, and tions, in-kind service and volunteering, I know that poverty is a very real issue JK and its employees support direct here,” explained Chuck Kuhn, presi- services to people in need, accessible dent and CEO, JK Moving Services. “I education for people of all ages and back- wanted to develop a charitable effort that grounds, and assistance to U.S. service meets critical community needs in a very members, military families, veterans and JK Moving CEO Chuck Kuhn at the open- tangible way. Using my land to grow and first responders. ing of the JK Community Farm

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IAM: Moving Forward Together July/August 2018 • THE PORTAL 51 Now Kuhn is expanding the breadth of his family and company’s philanthropic investments in a way that upholds their values and has lasting impact on the community where it is headquartered. Interested in making meaningful investments, Kuhn recently purchased land in Purcellville, Virginia, to house the JK Community Farm. At first, four acres will be used to grow more than 16 types of vegetables, including sweet potatoes, potatoes, lettuce, corn, kale and others. More acres will be added for growing in years to come. In addition, the Kuhn family is donating beef, pork and venison. In Arpin volunteers distribute food and other items to laborers during Ramadan. year one, JK Community Farm expects to donate 53,000 pounds of crops as well Arpin Supports as meat. The retail value of the year one donation is approximately $235,000. Project in Dubai Jennifer Montgomery, executive director, Loudoun Hunger Relief, said, Mike Smith, JK Community Farm’s farmer rpin Middle East and DASA “The JK Community Farm is an innova- and manager, at the JK Community Farm AInternational Movers joined tive initiative, and we are happy to be forces to support the Ramadan Sharing working with the JK team to provide volunteering opportunities for JK Moving Fridges initiative in Al Quoz, Dubai. Vol- more fresh produce and locally farmed staff and others in the community; a CSA unteers from the two companies donated meats to the clients we serve as well as for employees of JK Moving and its sister 500 food packs and 200 hygiene packs to our partner pantries. A diet of shelf- company, CapRelo; and workforce train- and helped distribute them to the laborers stable foods, common to emergency food ing for nonprofit partner clients. in the area who queue up every day dur- pantries, fills stomachs but does not lead More than 14,000 Loudoun resi- ing Ramadan to receive meals to break to healthy outcomes. We’ve increased our dents suffer from food insecurity. In fact, their religious fast. fresh produce storage and distribution nearly half of the peopled served at food “This is a small token of appreciation capabilities drastically, and look forward pantries are children. They also serve for these laborers who build and maintain to being able to share the JK Community senior citizens, the ill and disabled, those the beautiful buildings and landscapes of Farm’s produce and meat donations.” who are homeless and the working poor. Dubai we all enjoy and have the luxury In addition to sharing meat and Nearly 70 percent of adults who receive of living and working in,” said Lauren fresh produce, the JK Community Farm food are employed at least part-time. Inglis, regional director, Arpin Interna- also plans to host educational classes for Having sources of fresh food is impor- tional Group–Middle East. nonprofit clients about cooking, garden- tant to these organizations’ work to end Arpin Strong provided financial as- ing and nutrition. The farm will provide hunger. sistance to its colleagues in Dubai to help with the initiative. This particular fridge, managed by Pam and Shak Shakil of Octane Car Service Centre, is only one of three in the most populated industrial areas in Dubai and feeds more than 500 people a day. The laborers, who are working in 45 degree Celsius heat while fasting, were grateful to receive these packs to break their fast at 7pm. Australian expat Sumayyah Sayed started the initiative in 2016 when she put a refrigerator stocked with food and water on her front porch to serve the less fortunate laborers during the holy month of Ramadan. Within two years, her act of generosity had blossomed into a community movement. Today, Ramadan Sharing Fridges has 170 refrigerators and support from over 27,000 members who have joined the campaign through Facebook.

52 July/August 2018 • THE PORTAL IAM: Moving Forward Together TECHNOTES

Speed to Value (S2V): A Multidimensional Approach to Realizing Value in the Back Office

By Roberta Tamburrino, Director of Market Development, Daycos, Inc.

t may seem odd to advocate the evaluation of back office solu- All these measurements, however, have one thing in com- Itions in the midst of peak season, but I am convinced that this mon: alignment of financial gains as value. In other words, if is actually the perfect time to examine your back office efficien- the office produced “X” prior to the change and now produces cy. Your staff is starting to resemble the character “Tweak” from “Y,” the value is in the resulting gain. How does one evaluate South Park—speaking in short sentences with occasional out- the value of that gain against the challenges as employees strive bursts and a keen dependency on coffee—as papers are stacked to adapt to the new solution or process? How does one evalu- on desks and every monitor displays several open programs at ate the value of that gain when compared to the challenges you once. Yet now, amid all this madness, you should evaluate the may have presented to your partners, or even customers, with value of the tools you have provided your employees to support the adoption of your solution? These important questions are not your customers and your business. answered with traditional metrics. Assessing the effectiveness of your back office relies on readily available measurements, such as aging of receivables, Re-evaluating value accuracy ratios and other key performance indicators. Measuring Let’s think about candy for a minute. Consider Smarties, the the return on investment (ROI) on purchased back office solu- small, flat, tart little disc that is presented like a roll of dimes. If tions relies on quantifiable efficiency gains, an important aspect you have ever had one, you’ll know what I’m talking about. I’ll in understanding the returns received against the cost of the bet you even had a phantom tartness in your mouth when you solution. read the brand name. Smarties are like the traditional evaluation of value: small, singular and, yes, a bit tart.

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IAM: Moving Forward Together July/August 2018 • THE PORTAL 53

Now consider the original Gobstopper from the mad genius Willy Wonka—multi-faceted and multi-dimensional, a wonder in your hand and in your mouth. You look upon the Gobstopper marveling at its odd shape, pondering just where to take a bite. Wondering where, in fact, to start. Consider the various connections to the value chain. There are your customers, of course, and your employees. Then there are your suppliers, partners, shareholders, existing systems and By placing your valuables in our care, processes, to name a few. Understanding where your connec- you will hardly be aware that you have even moved. tions lie helps to identify areas in which your investment delivers value in multiple areas. For example, Daycos developed the agereSM solution to solve carrier billing issues faced by household goods agents. An agent’s billing department staff would spend 15 to 30 minutes generating a single invoice due to the use of multiple systems and interfaces required to glean information, assign a rate and submit an invoice to the customer. These multiple interfaces added complexity when attempting to recruit and train additional staff for peak season. Finally, none of these interfaces would aid in accuracy or enable value for the carrier receiving the invoice. The agereSM solution integrated all compensation schedules into a single portal that allowed the billing department employees a single tool to create, populate, rate and electronically submit invoices to multiple carriers. Users gained 30 percent efficiency in the back office. The portal offered a consistent, user-friendly process that was easy to train, solving the staffing complexity. Most important, receivables improved due to the accuracy of the invoice and the speed of delivery. Hidden value in this process, however, is gained from the carrier customer. Accurate invoices arrived at the carrier offices quickly, enabling the carriers to bill their customers more accurately and quickly; carriers further realize time and resource savings by not having to reconcile inaccurate agent invoices. The resulting improvements in communication and efficiency were replicated down the value chain. Unlocking value and transparency in your supply chain may be harder to quantify at the start, but they are easily calculated upon implementation in increased sales, more productive (and less stressed) staff and a faster ROI on any investment made. That last bit, in fact, is the core of Speed to Value.

Speed to Value (S2V) Evaluating investments for the back office is facilitated once you examine multi-dimensional value. Think of all stakeholders as you ask yourself what will add value, then what will add that value as quickly as possible (the S2V). 1. How quickly does the tool improve your receivables? Is your invoice easier to interpret (and therefore process)? Does your back office investment capture all the data your customer needs from you? Are there features that enable your staff to follow up on receivables and manage any dis- crepancies easily? 2. Will your staff use the tool? Like the Milwaukee Tools tile saw that sits in my garage, even the best tools are useless if left unused in the box. Think of the value your employees— not just the company—derive from the tool. Less stress? More production? Better management of the process? How about a better process overall? If the tool doesn’t deliver value to your employees, then they will be slow to adopt (which negatively affects your S2V).

IAM: Moving Forward Together July/August 2018 • THE PORTAL 55 3. How long does it take to implement the tool? Will the tool 8. Are there too many questions? Yes—analysis paralysis. take a quarter or more to become functional? How many The point of asking questions is to uncover additional areas internal resources will be required? What is the impact on of value, not to talk you into not doing anything to improve the current process in the interim? Faster implementations your value chain. A good rule of thumb is to start imple- are not always a positive contributor to S2V if the internal menting a solution that delivers S2V to your value chain as resources or processes are negatively affected. soon as you identify it. If you start with all your stakehold- 4. How will this S2V improve my customers’ S2V? If your ers in mind, your decisions will be on solid footing. solution will provide value to all your stakeholders, odds are Speed to value is an important measure that will assist your good that you will improve your customers’ S2V as well. organization in uncovering and capitalizing upon opportuni- Think about all the stakeholders represented in your value ties in your value chain. All you have to do is pick a side of that chain at all times. Gobstopper and bite in—all the points are delicious. 5. What measurements should be tracked? Consider the important key performance indicators (KPIs) and whether the tool can provide those data points for consideration. 6. What do you gain in the future? Best-in-class solutions enable you to glean value year-over-year. Balance future gains against projected maintenance costs to determine the impact on your S2V in future years; if future gains remain steady or improve while maintenance costs remain the same or decrease, you can expect the same S2V year over year. 7. What is the risk? Risk analysis remains an important consideration when evaluating back office solutions. When assessing the risk to your organization, consider as well the risk to your value chain if the improvements are NOT made. Will your competition best you with improved relationships due to better, multi-dimensional value? Will you spend more in future years to catch up with technology than you would by making investments today? Do you risk a slower S2V by waiting?

56 July/August 2018 • THE PORTAL IAM: Moving Forward Together INDUSTRY NEWS A look at people and events shaping IAM member companies

I have handled for IAM for almost 14 separated locations to manage the move- years,” said White. “Dan brings a wealth ment of household goods and privately of knowledge from his experience in the owned vehicle shipments worldwide. He U.S. military and as a DOD civilian. As a established Defense Personal Property former Surface Deployment and Distribu- Program (DP3) business rules, engaged tion Command (SDDC) Director of Per- with household goods carriers, and sonal Property, he brings a perspective to hosted monthly Council of Colonels and the job that will provide new insights into Captains and quarterly General Officer the inner workings of the Department of Steering Committee meetings to guide Defense. I look forward to working side the implementation of DP3 and its associ- by side with Dan as I transition into my ated Defense Personal Property System. new role as president of IAM.” Dan Bradley Bradley is a U.S. DOD logistician with a broad background in domestic and AGM Group has hired Russell Start as APPOINTMENTS international transportation operations, managing director. Start’s career spans IAM has hired Dan Bradley (USAF Lt. including operational level transportation 36 years, during which time he held Col, Ret.) as the Association’s new Direc- movements and command headquarters senior roles within both the corporate and tor of Government & Military Relations. policy, guidance, and oversight of freight, consumer sides of the relocation indus- Following a transition over the coming personal property and unit deployment try. Start will lead the progression and months, he will succeed IAM Senior Vice functions. Over the past 12 years, he has sustainable growth of AGM Group’s core President Charles L. (Chuck) White in held numerous positions in the SDDC, businesses—Gerson Relocation, Abels that role. White will assume the role of culminating in his assignment as Chief, Moving and Momentous Fine Art—and president when Terry R. Head steps down Domestic Movement Support Division, the development of new strategic enter- at the end of this year. where he led a staff of 30 in SDDC’s prises as part of a long-term strategy. Bradley will serve as the primary CONUS freight services functions Prior to joining AGM Group, he was contact between the Association and its responsible for the commercial carrier managing director of Pickfords for seven members and the U.S. Department of De- registration, performance and freight years after serving as joint managing fense (DOD) and other U.S. federal agen- tender programs. director for Team Relocations UK. cies with which IAM members conducts Key to his new role at IAM, Bradley business, and which have enforcement also served as Deputy Chief of Staff for Arpin International Group has and regulatory authority over the moving, Personal Property (SDDC), where he was hired Lisa Jenkins as senior international forwarding and relocation industries. responsible for DoD’s Personal Property move coordinator. Jenkins’s responsi- “I am incredibly excited that Dan program. There, he led 90 personnel bilities will include the coordination of Bradley will be stepping into the role that in more than a dozen geographically door-to-door household good shipments,

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16785-EN-V1-216x279.indd 1 21/12/17 17:14 Russell Start Lisa Jenkins Rob O’Donnell Tony Stone Eddie Glover, Jr. including import, export and relocations for clients, agents and Gerson Relocation announced that Tony Stone has joined individuals. the company’s corporate business development team in the Jenkins has more than 17 years of experience in the moving UK. He will be responsible for working with corporate human industry. Prior to joining Arpin, she served as an account man- resources and global mobility teams to help identify their key ager with Paramount Transportation Systems, overseeing offices challenges relating to employee relocation, and propose relevant in the Asian Pacific, Europe, Middle East, Africa and American and practical solutions to address them. regions. In that role, she was responsible for managing door-to- Stone previously held business development and account door relocations. She also worked closely with client services to relationship roles at a senior level at Interdean Relocation and, manage service issues and ensure customer satisfaction. more recently, at K2 Corporate Mobility.

Aires announced that Rob O’Donnell has joined the company Coleman Worldwide Moving has promoted Eddie Glover as vice president of organizational development. He will be Jr. to vice president of logistics for their international division. responsible for leading the human resources department at Aires Glover has been an associate with Coleman since 1996. and work to decrease organizational effort while increasing posi- In his new position, Glover—who has 22 years of experi- tive results, growing Aires’ return on management. ence in mobility and logistics—will be responsible for all facets O’Donnell brings more than 30 years of comprehensive of Coleman’s international logistics operations, including trans- management, human resources, organizational development and portation and operations for its worldwide network of partners business consulting experience to Aires. He spent the last decade and agents. with Solutions 21, a management consulting firm, as the managing director of consulting services. He provided detailed human performance consulting services to Aires during his tenure with Solutions 21. O’Donnell has partnered with organizations around the world to help shape strategy and prepare emerging talent, focusing on abundance, purpose, stewardship and transparent accountability.

IAM: Moving Forward Together July/August 2018 • THE PORTAL 59 EXPANSIONS & EUROMOVERS International SA ACQUISITIONS and EUROVAN Cooperate in Long-Distance Traffic Dispatch

UROMOVERS International SA and EUROVAN Erecently announced their intent to more closely collaborate in the field of European long-distance traffic dispatching. At the core of the cooperation is the EUROVAN central Long-Distance Traffic Disposition in Mannheim, including the working dispatchers and their internal IT-support system. Through this closer coordination, the existing resources can be applied more efficiently and in a goal-oriented manner Charles W. McDaniel to ensure that all customer requirements can be met during peak seasons. EUROVAN General Manager Andreas Koelling said the Hilldrup has purchased Suddath Relocation Systems’ ongoing reduction in available capacities and the increase in offices and assets in Dulles, Virginia, and Forestville, Maryland. regulatory requirements make it necessary to seek alternative As part of the sale, Hilldrup will acquire Suddath’s domestic solutions. household goods, commercial moving and storage operations, as Thomas Juchum, general manager of Luxembourg-based well as its real estate in Forestville, according to Hilldrup Presi- EUROMOVERS International SA, said, “Through this closer dent and CEO Charles W. McDaniel. collaboration we can not only meet the developments in this Suddath will retain its logistics and international house- sector but also provide the basis for further mutual projects. The hold goods business based in the Dulles facility, which will be removals market is in the process of change. On the one hand, co-located with the moving and storage services acquired by there is a growing demand for individual, flexible transportation Hilldrup. service solutions, while at the same time the number of estab- Both Hilldrup and Suddath Relocation Systems are agents lishments active in this field is going down dramatically.” of UniGroup, parent of United Van Lines, and Mayflower Tran- sit. Between the two van lines, UniGroup handles one in three professional interstate moves.

Allt i Transport & Spedition AB (AiT) is acquiring G Moving, a part of G-Solutions (Global Freight Solutions AB) and STL Group in Gothenburg, Sweden. With their combined expertise, production capacity and client base, they now have the capacity to match even the most successful companies in the industry on an international level, according to a statement issued about the merger. AiT, established in 2003, has provided services in the public sector as well as in the private commercial market. G-Moving specializes in international moving and was launched in 2006 to provide freight forwarding and door-to-door delivery. It is now the primary supplier for a number of multinational corporations as well as the majority of embassies in Sweden. AiT CEO Per Hansson and G-Moving CEO Johan Moerth said that the combined operations will be brought together under the G-Moving name. Late this fall, G-Solutions shareholders will be offered shares in AiT in order to build a sustainable and long- term alliance. The business will initially have more than 5,000 clients, spread across 3,900 jobs per year and an annual turnover of approximately SEK150 million.

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60 July/August 2018 • THE PORTAL IAM: Moving Forward Together Sonigo Stars in Giro d’Italia

he famous bike race Giro d’Italia opened in Israel with three Tdays of spectacular and dramatic racing. Sonigo led the logistics operation, transporting professional equipment between Italy and Israel and to five different locations in Israel. Four months earlier, Sonigo accepted the logistics challenge, starting with pickup and packing of the equipment of all 22 teams for shipping via air cargo to Israel. When the race’s Israeli portion ended in Eilat, Sonigo was there to pack and load all the equipment for shipping again via air cargo to Milano and Sicily. According to Sonigo Vice President, Sales & Marketing Shmuel Mantinband, Sonigo chartered three aircraft to transport more than 700 bicycles, 30 tons of equipment and more than 500 cubic meters of cargo. When the race ended at 6pm, Sonigo’s crews took only four hours to pack and load all the equipment and bicycles onto char- ter flights from Uvda airport near Eilat for the trip back to Italy, for the rest of the Giro d’Italia.

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IAM: Moving Forward Together July/August 2018 • THE PORTAL 61 EUROMOVERS Acts to Eliminate Name Confusion

UROMOVERS International S.A., the global network Eof professional moving companies headquartered in Lux- embourg, is taking steps to eliminate confusion arising from another organization based in Dubai that trades under the name of Euromovers. That company, Euro Fastline Movers, brands itself Euro- movers and claims to have 10 years’ experience in the industry. Thomas Juchum, general manager of EUROMOVERS in Lux- embourg, said that the people behind the Dubai company appear to be those who previously operated Euro Movers International LLC Dubai and also used the Euromovers name. In January 2017 Thomas reported that his organization had received emails from this company’s customers complaining about its service—a problem that continues with the new entity in Dubai. “Just as before,” said Juchum, “some people assume that this organization is a subsidiary of a member of our network. It has absolutely nothing to do with us. It is a different organization. Even their company logo is different.” EUROMOVERS International S.A. in Luxembourg serves as the headquarters for an organization of medium-sized, family- owned moving companies in Europe and overseas. “We have our own agents available in the UAE and other countries of the Middle East,” said Juchum. “Euro Fastline Movers, just like its predecessor, never has been, nor will ever be, connected with our international service network.” Juchum said that he is unable to help customers or moving companies resolve disputes with the organization in Dubai. He suggested that those customers contact the Chamber of Com- merce at www.dubaichamber.com.

Boonma Thailand Marks #GED18

s the June 6 Global Exhibitions Day (#GED18) approached, AUFI, the global association of the exhibition industry, invited worldwide participation from other groups, including the Thailand Exhibit- ion Association (TEA), its partner association. Global Exhibitions Day is a chance to celebrate the exhibition industry and highlight its positive impact on jobs, business, innovation and local investment. Online, and through an array of national and local events, people on every continent wre expected to join the #GED18 campaign, from venues and organizers to students, local partners and public authorities. “Together with its industry partners and as a member of TEA in Thailand, Boonma prepared material for the #GED18 campaign,” said Boonma Executive Direc- tor Tiddy S. Teerawit (in photo). “All materials and a toolbox were shared online at our website, www.boonma.com.”

62 July/August 2018 • THE PORTAL IAM: Moving Forward Together High Relocation Hosts Barbecue Party for Middle East Expats

he number of foreign residents in Company CEO Bright Yoon was we had an opportunity to learn about TSouth Korea has more than tripled scheduled to give a speech to the guests, dining etiquette with Arabs, and that body over the past 10 years. As of March but no one showed up until 1:30. The language has specific meanings. The 31, 2018, there were 2,254,085 foreign personnel managing the event and the Middle Easterners and their families were residents registered, accounting for 3.9 catering company kept asking, “Where enthusiastic in teaching us about their percent of the nation’s entire population. are the Arab guests?“ culture and way of living. As a service Considering that the size of the “As the main event organizer,” Jay provider, we planned this event to help foreign population grows by an annual Yoon recalls, “I was covered in cold them but we found them helping us.” average of 8 percent, the Justice Ministry sweat.” expects the number to exceed 3 million— Finally, after 1:30, the Middle 5.82 percent of the population—by 2021. Eastern guests began to arrive. About 10 By nationality, the majority came families enjoyed the prepared food and from China at 45.7 percent, followed by interacted with each other. Vietnamese at 7.9 percent, Thais at 7.4 As for High Relocations, says Yoon, percent and Americans at 6.7 percent. “We achieved the desired effect of the Among foreign residents, expatriates event—enhancing our company’s image. from the Middle Eastern countries are The attendees appreciated our efforts a minority. “However,” said Jay Yoon, and regard High Relo as an international general manager at High Relocation, mover that sincerely values our personal “they are very meaningful to our com- relationship with them. pany as valued customers.” “We learned an important lesson on As a way of thanking those expats, April 28,” he added. “When organizing the company hosted a Halal barbecue any event, it’s advisable to clearly specify party on April 28—an event that Yoon Arab time or American time. Otherwise, said revealed a lack of understanding it’s advised that one expect some delays about Arab culture. and be patient. Also, through this event, The event was planned from 11:00am to 2:00pm. “We as hosts as- sumed Halal food would be a good brunch that is eaten in the late morning, says Yoon. “We didn’t think of ‘Arab time’ —that is, arriving two to three hours late for any event. At the starting time, the rooftop garden was empty except for tables and chairs. An air of silence filled the place.”

IAM: Moving Forward Together July/August 2018 • THE PORTAL 63 MILESTONES

Mark Oakeshott (right)

Global Packers & Movers Managing Director Aamir H. Kazmi (center) and his children during the FIDI Conference in San Mark Oakeshott Launches Diego. At left is Freddy Paxton. Consultancy Business Global Packers & Movers (PVT) Ltd. recently marked its 44th anniversary, beginning with the participation of three ark Oakeshott, a well-known face in the international generations who attended the FIDI Conference in San Diego. Mmoving industry for many years, has established Mark Founding member Hashmat H. Kazmi attended, along with Oakeshott Consulting to provide the benefit of his experi- his son, Managing Director Aamir H. Kazmi, and his siblings, ence to moving companies that are growing, need representation, as well as his grandchildren. expanding or facing challenges. The third generation will be the first U.S. citizens to join Oakeshott worked for many years with SIRVA. He left the their grandfather’s business in Pakistan upon completion of their company in 2016 and was a consultant for a short while before studies in the United States, where they currently reside. joining Crater later that year, helping it to promote its popular video survey service until March 2018. His service aims to guide small and medium-sized organizations in a rapidly evolving industry and an exceedingly competitive market. “Unless some moving companies face reality in terms of their costs, strategy and technology they are going to have some challenges,” he said. “I think my experience has given me the ability to help them.” Oakeshott is experienced in representation and promotion, mergers and acquisitions, business diversification, opening new premises and helping people who want to sell their businesses at the right price to the right buyer. “It’s difficult for many companies to handle major new products without taking their key staff away from their day-to- GSA day jobs and disrupting the business,” he said. “I understand the business and can take on those roles for them in a cost-effective MOVING and timely way.” Website: http://oakeshottconsulting.com SPECIALISTS. Quality, integrity and professionalism.

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64 July/August 2018 • THE PORTAL IAM: Moving Forward Together Dave Beere and Friends Mark His 100th Birthday

ndustry stalwart Dave Beere, a ubiquitous presence at IAM Igatherings and one of the Associaton’s first members, celebrat- ed his 100th birthday on May 12. A small group of Beere’s friends were on hand at Farming- ton Square, a residential facility in Portland, Oregon, where he now lives. Jim Westbrook, George Fouch, Jim Gaw and Gordon Keene from the Seattle area were among the guests, along with other friends and family members who were on hand to mark the occasion. Earlier in May, IAM had collected birthday cards for Beere, and he was presented a large stack of the congratulatory messages at his party. Beere, who served in World War II, has worked in the industry for his entire career. He was one of the first class inducted into the IAM Hall of Honor, established in 2008, and has attended nearly every IAM Annual Meeting in its 56-year history. He has remained active in the industry, and currently serves as an ambassador for Matson Navigation Co. Dave Beere, in foreground, with friends and family who helped him celebrate his 100th birthday May 12.

NCMA Hosts 50th Gathering in San Antonio

n early June, the 50th meeting of the panies and helping them grow. IAM’s IAM’s participation at NCMA and INational Council of Moving Head and White rounded out the presen- similar events provides the Association Associations (NCMA) convened in tations with a session detailing evolving the opportunity to share our mission, San Antonio, Texas. IAM President Terry regulations and developments in technol- knowledge and resources while enhanc- Head, Senior Vice President Charles ogy in the military moving sector. ing the IAM brand and contributing to the White and the newest member of the advancement of the industry as a whole. IAM professional staff, Director of Government & Military Relations Dan Bradley, attended on behalf of IAM. The NCMA meets annually, and comprises 25 state moving associations, along with representation from IAM, AMSA, and— for the first time in some years—CAM (the Canadian Association of Movers). Over the four-day span of the meeting, attendees discussed issues affecting the industry including technology, state and federal regulations, tariffs, rogue operators, safety and many more. Of particular note at this year’s meeting was a discussion between NCMA members and state regulators about strategies to deal with rogue movers and unlicensed operators who pose a threat to consumers and to the moving industry. CAM President Nancy Irvine spoke about the state of the industry in Canada, and AMSA President Scott Michael presented ideas for developing resources geared toward independent moving com- Members of the National Council of Moving Associations met in San Antonio in June IAM: Moving Forward Together July/August 2018 • THE PORTAL 65 CMSA Marks Centennial During Convention

he California Moving & Storage Association T(CMSA) held its 100th Annual Convention April 17–22, with more than 330 moving professionals in attendance. While the schedule was filled with the usual convention activities, there were also special surprises thrown in to help commemorate CMSA’s centennial. Attendees with full registrations received a full-color commemorative program filled with photos of past CMSA chairmen, a historical timeline, photos and member memoirs. There were also CMSA 100th anniversary t-shirts donated by Ben Geissel of Galbraith Van & Storage and PJ Welch of Cardinal Van Lines. All proceeds from the t-shirts sales are being donated to the CMSA. Committee and board meetings were held to address important industry issues, and there were also social events that promoted friendships and good times. This year’s convention (L-R) 2017-2018 CMSA Chairman John Lance, 2017-2018 CMSA included a Movers & Shakers dinner to thank board members, Northern Region Chapter Co-Presidents Olga Garcia and Griselda chapter presidents, committee members, convention speakers Gonzalez, and CMSA President Steve Weitekamp at the 2018 and special guests. Convention in Sacramento, California. There was also a special Former Chairmen’s Dinner cel- ebrating CMSA. Former CMSA chairmen and a former CMSA president were honored with a commemorative 100th anniver- The annual convention golf tournament was held. To mark sary paperweight and asked to share a special memory of their CMSA’s 100th Annual Convention, a CMSA member company involvement with CMSA, which brought both hysterical and sponsored a hole-in-one contest with a $100,000 prize opportu- touching moments. nity. Although no one won the money, all convention attendees

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66 AFJuly/August Prensa Flippers_180x127.indd 2018 • THE PORTAL 2 IAM: Moving Forward28/3/18 Together 14:34 enjoyed the well-attended Exhibitors Welcome Reception later that evening, where mover members visited vendor booths and socialized throughout the night amid a photo slideshow of past CMSA events. At the General Business Session, the new CMSA anniversary logo was unveiled. The new logo gives a fresh, modern new look for the association The CMSA Scholarship Program reached $1 million milestone in scholarships given away. as it enters its second century. General Business Sessions were held, including a motivational speaker; a panel discussing The Friday luncheon program CMSA also made a special $5,000 the regulatory agency change from the involved a review of current California donation presentation to the Northern California Public Utilities Commission Legislative actions by CMSA lobbyist California Special Olympics. In celebra- (CPUC) to the Department of Consumer Chuck Cole of Advocation Inc. and tion of its 100th convention, CMSA Affairs (DCA); a look at the effects of the Deputy Secretary of California Business, announced a record-setting $100,000 new tax plan on international shipping Consumer & Housing Agency Sonya in scholarships given away this year, by IAM Senior Vice President Charles Logman. which put the total amount of scholarship L. (Chuck) White; a CARB update from At an awards luncheon, CMSA money given away since the inception of Sean Edgar of CleanFleets.net; a state announced a $5,000 donation to the the CMSA scholarship program to of the interstate industry update by Scott Muscular Dystrophy Association (MDA), $1 million. CMSA also recognized the Michael of the American Moving & Stor- which was 2017-2018 CMSA Chairman Association’s retiring board members age Association (AMSA); a Move For John Lance’s Chairman’s Choice Char- and its 12 chapter presidents, with the Hunger Program update; and a van line ity. Lance and CMSA President Steve Chapter of the Year Award presented to discussion panel that included represen- Weitekamp presented the check to Alex Co-Presidents Griselda Gonzalez and tatives from Atlas, Interstate, National, Recalde, an MDA camp program partici- Olga Garcia of CG Moving Company, North American, Stevens Worldwide, pant, and his mother, Leilani Sweeney, Inc., on behalf of the Northern Region UniGroup and Wheaton|Bekins. who attended a special luncheon on be- Chapter. CMSA also hosted a military break- half of the MDA. The Chairman’s Choice At the Chairman’s Ball/Dinner, out session with a special presentation Charity program allows every incoming CMSA formally installed Alan Freese of from IAM’s Chuck White and AMSA CMSA chairman to select a charity, with Peninsula Moving & Storage in Salinas, Director of Military Policy John Becker. board approval, for a one-time $5,000 California, as the 2018–2019 Chairman. The discussion panel included Scott contribution on behalf of CMSA. Lance, Kelly of Suddath Government Services, whose brother is affected by muscular Tim Helenthal of National Van Lines, dystrophy, also helped raise awareness Matt Connell of Total Military Manage- and collected donations from CMSA ment and Jeanette Homan of Lambert member companies to bring the total Enterprises. donation to $9,000.

IAM: Moving Forward Together July/August 2018 • THE PORTAL 67 have also fostered industry alliances. Both are blessed with HONORS & AWARDS partners in business and in life.” The honor recognized the couple for their commitment and loyalty to each other and to the EuRA family.

Dr. Walter Woolf and Linda Woolf received EuRA’s Exceptional Partnership Award

Air Animal founder Dr. Walter Woolf and his wife, Linda , were surprised by the Executive Group of EuRA, the Eu- Woolf Charlie Aptroot (mayor of Zoetermeer), Michael van Maasakker ropean Relocation Association, with the Exceptional Partnership and Robert van Maasakker (Mondial Centrum). (Photo by Ron Award during its annual meeting in Dubrovnik, Croatia. Jenner) “Loving, loyal and longevity—three words that come to mind when we think of the recipients,” said Michelle Branstoft, Mondial Movers International honored its Maastricht EuRA Northern Region. branch, Mondial Centrum Removals, as its Moving Company Isabel Cudel, EuRA Southern Region, called them “vision- of the Year. The branch owners, Robert van Maasakker and aries of their time, founders of professional associations who Michael van Maasakker, accepted the award during Mondial’s annual meeting. The award was presented by the mayor of the city of Zoetermeer, where the meeting was held. Mondial Movers has 27 branches throughout the Nether- lands. The Moving Company of the Year is selected by a professional jury, which makes a decision based on customer reviews, efforts toward sustainability, the number of additional diplomas Rotterdam - Amsterdam obtained by movers and collaboration with other moving companies. • 28 branches in the Netherlands The Suddath Companies was named a recipient of CIO from IDG’s 2018 CIO 100 Awards for its leadership in industry • Your gateway to Europe innovation. The prestigious annual award recognizes organiza- • European moves tions around the world that exemplify the highest level of opera- • Road - Sea - Air tional and strategic excellence, and celebrates the innovative use of technology to deliver genuine business value. • World-wide moves Suddath won the award for its development of Tracker, sm Barbara Monnier powered by Telescio , a patent-pending industry-first technology cited as a game-changer for corporate office moves. The application brings consistency to late stage move planning and the physical move process. Features include inventory track- Kelvinring 52b ing, real-time status updates and digital quality management to 2952 BG Alblasserdam deliver improved accuracy, as well as increased transparency for The Netherlands the customer and reduced business disruption. Phone +31 (0)78 - 699 0 333 “Innovation is one of our core values at Suddath. Not only [email protected] is yesterday’s approach inefficient, but it is very risky because www.mondialmoversinternational.nl many in the industry do commercial moves with last-century accountability,” said Mark Scullion, president of Suddath Work- place and Commercial Solutions. “Our technology team, at the ISO 9001 • ISO 14001 ISO 26000 • OHSAS 18001 request of our business lines, developed proprietary technology to bring control and accountability to the relocation process.”

68 July/August 2018 • THE PORTAL IAM: Moving Forward Together Bridget Ritchie (Arpin, third from left) with Susan Schneider, Tracey Gatlin and Joe Benevides of Plus Relocation

Arpin International Group was recognized as an inaugural recipient of a Plus Partner Award, which celebrates the collab- Mark Scullion Len O’Neill orative efforts of Arpin and Plus Relocation to deliver world- class global mobility solutions. This award recognizes a supplier Suddath CIO Len O’Neill said, “The development and suc- partner that emulates Plus Relocation’s six core values through cessful implementation of Telescio Tracker, in conjunction with their service, company philosophy and character. our development partner Feature[23], is a major step forward in The award nomination came from Plus Relocation employ- our journey to be the easiest company to do business with. A key ees and was then voted on by the company’s global supply chain element in our digital strategy is to drive transparency into our team and top executives. Awards were presented in five catego- supply chain. Doing so allows us to improve customer experi- ries that highlight how supplier partners reflect Plus Relocation’s ence, provide consistent quality and drive down operational culture, as well as go beyond day-to-day expectations to meet costs. This strategy has helped Suddath maximize the business the needs of Plus clients and relocating employees. benefits of our technology investments. Before Telescio Tracker, this level of visibility did not exist within the commercial moving industry.”

ORIGIN & DESTINATION RATES THROUGHOUT From left to right: La Razón CEO Francisco Marhuenda, Gil THE UK. Stauffer Managing Director Raquel Amo and Julio Gomez Pomar, Competitive rates with service that’s second to none. Secretary of State for Infrastructure, Transport and Housing Gil Stauffer was honored by the Spanish newspaper La Razón, which awarded it with its first prize for the best company in the category of removals. The company was founded in 1905 in Madrid, Spain. During his long career Gil Stauffer opened Visit www.arrowpak.co.uk Email: [email protected] new specialized sections, branches throughout Spain and the Telephone: +44 1842812165 Facsimile: +44 1842816328 Canary and Balearic Islands, all committed to ensuring customer Sherwood House, Norwood Road, Brandon, United Kingdom IP27 0PB satisfaction. At the headquarters of La Razón, the awards were presented to companies from various sectors related to different categories of the transport and logistics arena, and Gil Stauffer was honored Membership No. A041 as best moving transport company.

IAM: Moving Forward Together July/August 2018 • THE PORTAL 69 IAM’s Country Guides provide comprehensive customs information for more than 180 countries and territories around the world.

Frequently updated and packed with documentation, forms, links, cultural information, downloads and more, the Country Guides will help maximize efficiency and reduce headaches during the customs process.

IAM COUNTRY GUIDES CUSTOMS RESOURCES

See these invaluable resources for yourself at www.iamovers.org/countryguides WASHINGTON UPDATE By Jim Wise and Bryan Vickers, PACE, LLP

such an exemption. IAM’s 2015 petition was previously de- FMC Provides Flexibility to OTIs nied by the agency citing safety concerns, as well as a lack of information regarding how often such an exemption would be t the conclusion of the June meeting of the Federal Mari- utilized. Atime Commission, the Commissioners voted unanimously During Congressional testimony provided to the U.S. House to simplify requirements for Ocean Transportation Intermedi- Transportation and Infrastructure Committee in May, FMCSA aries (OTCIs) using NVOCC Negotiated Rate Arrangements Commissioner Ray Martinez hinted that flexibility for drivers (NRAs) and NVOCC Service Arrangements (NSAs). The rule would be forthcoming from the agency. While supportive of the was developed in response to a petition filed by National Cus- broader Electronic Logging Device (ELD) mandate, Commis- toms Brokers and Forwarders Association of America (NCB- sioner Martinez had come under intense Congressional pressure FAA) to reduce the burdens of NRAs and NSAs. since his U.S. Senate confirmation to provide flexibility to driv- There will be three key changes in the final rule: ers under current hours of service rules. • NRAs can be amended at any time. Although the flexibility provided to drivers and companies • Non-rate economic terms can be included. under this rule is welcome news, there is no indication that • An NVOCC is allowed to provide for shipper’s acceptance efforts in Congress to eliminate ELD requirements for smaller of the NRA by booking a shipment. companies will be successful. IAM strongly encourages all The Commission believes that the changes (once published) member companies to comply with the current ELD require- will not reduce competition or impede commerce, and are in line ments, regardless of fleet size. with the Shipping Act. The NRAs and NSAs were created by the Commission in 2004, and removed tariff filing requirements for the OTIs utilizing them. IAM Offers Volume Discount FMCSA to Allow “Personal Pricing for Metal Seals IAM’s Country Guides provide Conveyance” for Drivers comprehensive customs information AM continues to offer special member pricing on metal he U.S. Federal Motor Carrier Safety Administration re- Isecurity seals for liftvans. Seals must be ordered in sets for more than 180 countries and territories Tcently issued a rule that will allow drivers to use “personal of 400. The rates are as follows: around the world. conveyance” status to get to the nearest safe parking spot or rest location after their hours are exhausted by a shipper or receiver, IAM Members Nonmembers or when off-duty periods are interrupted by law enforcement. Under 10,000 .08 each + shipping .12 each + shipping Frequently updated and packed with documentation, This conveyance is permitted if the vehicle is being moved sole- Over 10,000 .07 each + shipping .10 each + shipping forms, links, cultural information, downloads and more, the ly to enable the driver to obtain required rest at a safe location. In formal requests and comments to the agency over the past Send all orders to Steve Cox by fax (703) 317-9960 or via Country Guides will help maximize efficiency and reduce several years, IAM and other industry groups have requested e-mail to [email protected]. headaches during the customs process.

IAM COUNTRY GUIDES CUSTOMS RESOURCES

See these invaluable resources for yourself at www.iamovers.org/countryguides IAM: Moving Forward Together July/August 2018 • THE PORTAL 71 Congratulations! You’ve made your mark in the industry and set your company on the path to distinction by joining IAM, the industry’s largest global trade association.

Now it’s time to take the next step up for your business… and your membership: Get exclusive access to the highest levels of benefits that come with IAM Governing status.

Your Governing membership will include all the IAM programs, resources, member protections, advocacy and unparalleled networking opportunities you currently value, plus these top-tier benefits:

• Exclusive first week of registration for IAM Annual Meeting & Expo exhibit booths and sponsorships (priceless)

• Early bird Annual Meeting registration rate regardless of date PLUS 10% discount on regular exhibitor fees (savings TBD, but they will be substantial)

• Opportunity to validate your IAM Mobility Exchange listing at no additional charge ($240 savings)

• Free membership in the IAM Logistics Network (ILN) (application required) ($500 savings)

• Three free IAM-YP (IAM Young Professionals) memberships ($345 savings)

• Voting rights on all matters that affect Governing members, including electing officials of the IAM Executive Committee

Take your company to the next level with the exclusive access that only Governing members enjoy. To upgrade to IAM Governing membership, email [email protected]. THE PORTAL

ADVERTISING RATES, DIMENSIONS AND DEADLINES

The Portal accepts only computer-generated high-resolution PDF files. All ads must be in color.

AD FORMAT WIDTH HEIGHT COST* AND SIZE

Full page 7-1/2” / 19 cm 10” / 25.5 cm US$3,825.00 Full page bleed 8-1/2” / 22 cm 11” / 28 cm US$3,825.00 (add 1/8" / 3 cm at each edge)

1/2 page horizontal 7-1/2” / 19 cm 4-3/4” / 12 cm US$2,025.00

1/3 page horizontal 7-1/2" / 19 cm 3-1/8" / 8 cm US$1,426.00 1/3 page vertical 2-3/8” / 6 cm 10” / 25.6 cm US$1,426.00 1/3 page box 5” / 12.5 cm 5” / 12.5 cm US$1,426.00

1/4 page horizontal 5” / 12.5 cm 3-1/8” / 8 cm US$1,050.00 1/4 page vertical 3-5/8” / 8 cm 4-7/8” / 12 cm US$1,050.00

1/6 page horizontal 5” / 12.5 cm 2-3/8” / 6 cm US$638.00 1/6 page vertical 2-3/8” / 6 cm 5” / 12.5 cm US$638.00

1/8 page 3-5/8” / 9 cm 2-3/8" / 6 cm US$526.00

*Prices shown are the total cost for six insertions (one year). Premium placement is also available.

www.iamovers.org / August 2018 July 2007: 2005: Cody Putnam, Deadlines to receive new artwork**:

2006: Boris Populoh, International Association of Movers •

International Forwarders • Uloma Eze, Candid Logistics Nigeria, Ltd. • Amy Fox, Cinco Howard, Total Military Management • Ian Millikan, Virginia DOT • Tilley Tilley, Air Land VOLUME XLX The Journal of the International Association of Movers Fodor, Euromove Kft. Budapest • Jessica Howard, Total Military Management • Ostra September/October Issue...... August 15, 2018 2012: Ian A. 2004: Krista Kohberg, Apollo Forwarders Inc. • BorisMoving Populoh, Co. International• Jean Paul Publico, Association Sea2010 Express : of Josh Movers Caltrider, America • AlbertCorporation Moving • Stacey& Tilley, Air Roadrunner Moving & Storage • Pete Nash, EuroUSA ShippingAndrea Araya, • APA Worldwide Movers • Robert Daugherty, Graebel Michael Abadir, Steven’s Joseph DeAngelo, The Cartwright Companies • Barbara Savelli, 2008: Zoltan 2011: David Bardebes, Crown Worldwide • Star Forwarding • Jessica Forwarders • 2009: (ANNUAL MEETING ISSUE) Lowcavichewta, Matthew Bloom , Priority Moving • Chun Ting (Jacky) Chan, Crown Land Forwarders • Worldwide • Mario Cruz, Transcargo Ltd. • Elad Gur- Movers International • Arie, Transclal Fine Arts • Courtney Hall, Coleman World Italian Moving Network • Richard Wozniak, Bekins A-1 Movers, Inc. • Group • Lauren Hall, Coleman World Group • Kristen Hann, Storage • Joseph DeAngelo, The Cartwright Companies • Brian Fitzpatrick, Security StorageTotal MilitaryCompany Management • Barbara • James Robelotto, Wonjin November/December Issue...... November 1, 2018 Savelli, Italian Moving Network • Logan Smith, IAM Student Member • Transportation Co., Ltd • Jessica Rothemund, Crown Lorie McBrien, Crown Relocations • Chloe Murphy, Pac Global Insurance Brokerage • AmitWorldwide Thakker, • Barbara21st Century Savelli, Italian Moving Network • Relocation • Alexa Valentine, Rainier Overseas Movers • Brandy Wagner, RE/MAX Allegiance Worldwide Relocation • Relocations • Ashley Wagner, Franconia 2014: Gary Cannady, Hidden Valley Moving • Matthew Hagenah, Atlas World Group January/February 2019 Issue...... December 15, 2018 • Michael Hartung, National Van Lines • • Frederico Presta, Bliss Moving and Company • Stephan Van Der Kolk, Crown

2015: Gary Cannady, Student Member • Cheri 2013: Ian A. Bloom, Priority Moving • Mario Cruz Apestegui, TransCargo Ltd • Elad Gur-Arie, Transclal Fine Arts • Matthew Hagenah, March/April Issue...... February 15, 2019 Atlas World Group International • Michael Hartung, National Van Lines, Inc. • Barbara Savelli, Italian Moving Network • Sandra Trumbla, Hidden Valley Movingand and Storage Storage • •Nicole Stephan Cornett, Van DerGolden Kolk, Services Crown L.L.C. Real Estate Services •International Shawn Weeks, • Lauren Gridiron Hall, Forwarding Coleman CompanyWorld Group • Cristina Mesonero, De la Fuente International Movers Logistics • Ronald Raymond Jr., Gridiron Forwarding May/June Issue...... April 15, 2019 Relocations • Taylor Walter, Armstrong International Relocations • Garza, Suddath Government Services • Michael Hartung,AFW National Scholarship Van Lines,Where Inc. • Anna Are Jotyan, Recipients: GosselinThey Armenia Now? 2016: Gary Cannady, Student Member • Sandra Kednay, Student Member • Chasity King, S.E.A. Corp • Halie • Ekaterina Mishustina, M&TM Freight • Antonella Noemi Duarte Alonso, Agencia Benkovics S.A • Federico Presta, Bliss Moving & Logistics SRL • Ashely Saunders, Atlas World Group International • Ali Taleqani, IAM Student Member • Emily Workman, Sea Express July/August Issue...... June 15, 2019 America Corporation • 2017: Sandraz Alvarez, Student Mosher, Total Military Management • Ashley Saunders, Atlas World Group International • Michael Simons, Child of Suddath employee • Member • Margaret Bodalski, Student Member • Gary Cannady, Student Member • Briana Hawkins, ArcBest Corporation • Anna Jotyan, Gosselin Armenia • Kylie Mimnaugh, Student Member • Raymond Padilla, Gridiron Forwarding Co. • Daniele Piani, Bliss Moving & Logistics SRL • Federico Presta, Bliss Moving & Logistics SRL • Ryan Quinnett, Student Member

*Ad rates subject to change. **Deadlines to receive new artwork are subject to change. For further information about display advertising in The Portal, contact Steve or Jamila at [email protected] or (703) 317-9950. ADVERTISERS INDEX Industry Calendar Air Animal...... 59 Interem...... 30 September 6–7, 2018 AMOE Conference and General Alan F. Wohlstetter Scholarship Fund...... 33 Intermove...... 34 Assembly Papenburg, Germany ARC Shipping...... 22 International Shippers Association...... 35 October 2–4 2018 Arrowpak Int’l...... 10, 45, 64, 69 Invictus Relocation Services...... 53 PAIMA 34th Annual Convention Washington, DC, USA

Aspire Mobility...... 41 Jacksonville Box...... 46 October 5–8, 2018 IAM 56th Annual Meeting & Expo Boonma...... 15 L&G International Movers...... 50 Washington, DC, USA

Brytons Removals of South Africa...... 43 LAC Relocations...... 22 November 14–16, 2018 EuRA Global Conference 2018 Candolim (Goa), India Canal Movers & Logistics...... 60 Luicom Co., Ltd...... 71 November 18–20, 2018 Coleman World Group...... 76 Maersk...... 49 Canadian Association of Movers Annual Conference & Trade Show CTSI Logistics...... 54 Maxwell Logistics Pvt. Ltd...... 24 Niagara Falls, Ontario, Canada

February 2019 (final dates TBA) DeWitt Companies ...... 7 McGimpsey...... 46 LACMA Conference Panama City, Panama Enterprise Database Corporation...... 4 Metropolitan...... 14 April 23-28, 2019 EUROGROUP International Movers...... 48 Mondial Movers International...... 68 California Moving & Storage Association 101st Annual Convention San Diego, California, USA EUROMOVERS...... 12 Move4U/Movepro...... 61 September 30–October 2, 2019 FIDI/FAIM...... 58 Mover One International...... 19 PAIMA 35th Annual Convention Chicago, Illinois, USA Flippers...... 66 Movers P.O.E...... 38, 67 October 3–6, 2019 IAM 57th Annual Meeting & Expo Gallagher International Relocation...... 25 New Haven...... 39 Chicago, Illinois, USA

Global International Relocation...... 11 Pac Global...... 8 October 21–24, 2020 IAM 58th Annual Meeting & Expo Gosselin Export Packers...... 37 Professional Cooperation Guidelines...... 20 San Diego, California, USA

Gosselin Group ...... 3 Rosebrock...... 47 October 13–16, 2021 IAM 59th Annual Meeting & Expo Orlando, Florida, USA Gradlyn Gmbh...... 51 Schumacher Cargo...... 42

Gridiron Forwarding...... 21 Thai Movers...... 52 The Portal Harsch, The Art of Moving Forward...... 44 The Pasha Group...... 75 at Your Fingertips High Relocation Worldwide—Korea...... 62 Tong-In...... 55 You can read archived editions of The Portal any time from your IAM Country Guides...... 70 Universal Relocations...... 18 computer or electronic device.

IAM Governing Member Upgrade...... 72 Universal Storage Container...... 2 To view past issues, go to

IAM Mobility Exchange...... 40 Victor EK...... 57 www.iamovers.org > Resources & Publications > Innovation Mobility...... 17 Worldcare Pet Transport...... 56 The Portal Magazine