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Caught up in the Web VOLUME XXXIVCONTAINER 2 MARCH/APRIL 2002 Caught Up In The Web 9-11: A HHGFAA Member’s Eyewitness Account 2001-2002 EXECUTIVE COMMITTEE PRESIDENT Terry R. Head VOLUME XXXIV CONTAINER 2 MARCH/APRIL 2002 CHAIRMAN Jeffrey F. Coleman Covan International, Inc. TABLE OF CONTENTS VICE CHAIRMAN Randall Groger Air Land Forwarders, Inc. FEATURES 4 2001–2002 HHGFAA Committees MEMBERS AT LARGE Jackie Agner 10 Special Portal Focus: Caught Up in the Web Denali Group Companies 12 10 Tips for Making an Online Community Work Georgia Angell 13 Those Nasty Viruses Dell Forwarding 14 Top-Ranked Websites David Hope American Red Ball International 15 Really Useful Sites for International Trade Professionals Mario Rizzo 17 9-11: A Firsthand Account / Michael Johnsen Gateways International, Inc. 19 Trucking AMMB REPRESENTATIVE EU Proposes Unified Driver Safety Regs • Transportation’s Top-Ranked Sites Donald L. Collins The Viking Corporation 21 Maritime/Ocean Shipping IMO Takes on Security • USAC Joins Inttra Web Portal ASSOCIATE MEMBERS’ REPRESENTATIVE AT LARGE 24 TechNotes Charles L. White E-Learning • Homepage Improvement • The Value of Online Training Executive Moving Systems Inc. 30 Military/Government Update GENERAL COUNSEL New Web Process Speeds Carrier Qualification • Web Provides Fast, Accurate Rates Alan F. Wohlstetter MTMC Websites Speeds Answers to Customers, Industry Partners Denning & Wohlstetter ASSOCIATE MEMBERS COMMENTARY MANAGEMENT BOARD 4 President’s Message / Terry R. Head Donald L. Collins “Along Came a Spider” The Viking Corporation Dick Chia 46 Washington Update / Jim Wise, PACE-CAPSTONE Helu-Trans (S) Pte Ltd “Ports Plead for More Cash to Raise Security” Douglas Finke DEPARTMENTS Sterling International Inc. William Gross 35 Industry News 51 Websites to See Premiere International 43 Price List for Selected HHGFAA Publications 55 Forging Strong Links Art Heath 44 Welcome New Members 59 Portal Advertising American Movers 45 Requests for Associate Membership 60 Industry Calendar Robin Hood 50 Link Up with HHGFAA 61 Advertisers’ Index Arrowpak International Brij Mithal About our cover: The whole world seems to be caught up in the Web these days. Our B.M. International (P) Ltd. special focus begins on page 10. Original cover illustration by Stephanie Sutherland. Marc Smet Gosselin World Wide Moving NV THE PORTAL is published bimonthly by the Household Goods Forwarders Association of Gunther Tesch America, Inc. (HHGFAA), 2320 Mill Road, Suite President: Terry R. Head Tamex, S.A. 102, Alexandria, VA 22314. Phone: (703) 684-3780; General Manager: Belvian W. Carrington, Sr. Chuck White fax: (703) 684-3784. E-mail: [email protected]. Manager of Administrative Services: Executive Moving Systems, Inc. Web site: www.HHGFAA.org. Send subscriptions, advertising and editorial material, and changes of Shirley U. Jagdeo Cliff Williamson address to: Household Goods Forwarders Associa- Membership/Circulation Manager: Transpack Argentina, S.R.L. tion of America, Inc. (HHGFAA), 2320 Mill Rd., Jean Mathis Suite 102, Alexandria, VA 22314. Layout/Design: Joyce M. Dexter 3 The Portal January/February 2002 PRESIDENT’S MESSAGE Along Came a Spider ave you ever watched a spider spin its web? The web is often a spider’s entire world; a Hplace to dwell, gain sustenance, survive, and grow. Taking a moment to reflect on the spider and its web can prove to be an entertaining and enlightening experience. I think that same premise can be applied to what we all have witnessed over the past decade as the World Wide Web has been spun across the globe and become interwoven within our personal and professional lives via the Internet. It interesting to look back just 10 years and contemplate how our lives and methods of conducting business have changed and been so drastically impacted by “the Web.” Has the global spread of the Internet been a positive or negative influence in our lives? I think that depends on one’s individual perspective. For me personally, the ‘Net has been a positive development. I have always been a By Terry R. Head knowledge or fact “junkie.” I seem to know a little about a lot of things. My friends are always HHGFAA President amazed at the amount and diversity of magazines I receive in the mail and the number of books I am reading at any given time. One of my favorite things to do is visit the local library, which I do just about every Saturday morning. Now with the availability and ease of access to what is literally a world of information on the Internet, I can be more selective in researching a particular topic that interests me. (The impact on the environment, with the reduction in paper I no longer have to recycle, is alone a positive aspect of using the Web.) From a professional perspective, I find that my ability to communicate by e-mail with HHGFAA members in 150 countries, as well as the Association’s partners around the world, is truly a blessing. I generate, receive, and/or answer an average of 80 e-mails a day. And that number always increases with the approach of the Annual Meeting each year. There is no way I could maintain that level of real-time communication if it were not for the “e-capabilities” to which you and I now have access. This issue of The Portal focuses on how the World Wide Web has changed the way our industry conducts business. Contained within this issue are a variety of interesting facts and personal observations on that subject. Perhaps after reviewing this issue you can answer the question I posed earlier, as well as this one: Do you feel like a helpless bug or moth caught in a spider’s web? Or do you feel, as I do, that the Web is a good spot in which to live — a place to learn, grow and survive? I 2001-2002 HHGFAA COMMITTEES HGFAA committees play an important role in the HAssociation. They are your advocates and address your concerns all year long. The volunteers who serve on these committees are happy to hear from you and you are encouraged to contact them when you have issues that need to be considered. Each year, The Portal publishes a list of all HHGFAA committees for your reference and information. You may wish to print out these pages and keep them handy for easy reference. Accessorial Services Committee Ms. Georgia Angell Ms. Sue Fuchtman Dell Forwarding Inc. The eXternal Revenue Service of 202 West Main Street The Day Companies Monroe, WA 98272 P.O. Box 1187 Tel: (360) 794-5037 1118 Riverside Blvd. Fax: (360) 794-0417 Norfolk, NE 68702 E-Mail: [email protected] Tel: (402) 379-1440 • Toll Free: (800) 366-1440 Fax: (402) 379-3574 Mr. Bobby Albert E-Mail: [email protected] Albert Moving & Storage 4401 Barnett Road Ms. Monica Paoli Wichita Falls, TX 76310 The Pasha Group Tel: (940) 696-7000 5725 Paradise Drive Fax: (940) 696-7005 Corte Madera, CA 94925 E-Mail: [email protected] Tel: (415) 927-6475 • Toll Free: (800) 825-5964 Fax: (415) 927-3541 Mr. Mark W. Dyer E-Mail: [email protected] Dyer International Inc. P.O. Box 1870 Mr. Joel Summer Pearl City, HI 96782-8870 Pacific Moving & Storage Corp. Tel: (808) 456-8071 1000 Blake Avenue Toll Free: (800) 932-9955 Brooklyn, NY 11208 Fax: (808) 456-9112 Tel: (718) 345-8800 E-Mail: [email protected] Fax: (718) 495-5032 Carrier Relations Committee Mr. Mario Rizzo (Chairman) Mr. Charles K. Selvey Gateways International Inc. Cartwright International Van Lines 55 W 552nd Street, Suite #200 11901 Cartwright Avenue Lombard, IL 60148 Grandview, MO 64030 Tel: (630) 932-2521 Tel: (816) 763-2700 Toll Free: (866) 492-8244 Fax: (816) 763-7863 Fax: (630) 932-3262 E-Mail: [email protected] E-Mail: [email protected] Mr. Paul Vicinanzo Mr. Bill Appleton CSX Lines Deseret Forwarding International, Inc. 1331 Pennsylvania Ave NW, Suite #560 1760 Airways Boulevard, Suite 103 Washington, DC 20004 El Paso, TX 79925 Tel: (202) 783-8124 Tel: (915) 778-0861 Fax: (202) 783-5929 Fax: (915) 774-5177 E-Mail: [email protected] E-Mail: [email protected] Mr. James Wachtel Mr. Louis M. Lambremont Lykes Lines Limited LLC Maersk Sealand PO Box 31244 1530 Wilson Boulevard, Suite 650 Tampa, FL 33631 Arlington, VA 22209 Tel: (813) 276-4600 Tel: (703) 351-0107 Fax: (813) 276-4868 Fax: (703) 351-0130 E-Mail: [email protected] E-Mail: [email protected] Mr. Adam Peterson American President Lines 1667 K Street NW Washington, DC 20006 Tel: (202) 496-2482 Fax: (202) 775-8427 E-Mail: [email protected] Claims Committee Mr. David Hope (Chairman) Mr. Leo Lemmens American Red Ball International, Inc. Gosselin World Wide Moving N.V. 9750 Third Ave NE, Suite 200 Keesinglaan 28 Seattle, WA 98115 2100 Antwerp, Belgium Tel: (206) 436-0123 • Toll Free: (800) 669-6424 Tel: (011) 32 3 3605538 • Fax: (011) 32 3 3605544 Fax: (206) 971-3828 E-Mail: [email protected] E-Mail: [email protected] Mr. Tom Olsen Mr. John Cummings American Vanpac Carriers, Inc. American Mopac International, Inc. 1340 Arnold Drive, Suite 231 5725 Paradise Drive, Suite 1000 Martinez, CA 94553 Corte Madera, CA 94925 Tel: (925) 313-0989 Tel: (415) 927-6490 • Fax: (415) 927-3541 Fax: (925) 313-0958 • Toll Free: (800) 877-0444 E-Mail: [email protected] E-Mail: [email protected] Ms. Linda Harper Mr. Kevin Spealman Military Claims National Claims Service Co. Inc. Air Land Forwarders, Inc. 1225 Gardner Road 815 South Main St Broadview, IL 60153 Jacksonville, FL 32247-0156 Tel: (708) 345-0550 • Fax: (708) 345-5218 Tel: (904) 390-7100 • Fax: (904) 390-7136 Toll Free: (800) 325-6889 Toll Free: (800) 365-5463 E-Mail: [email protected] E-Mail: [email protected] Mr.
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