Dr. Sanjay Dahasahasra Former Member Secretary, and V.N

Dr. Sanjay Dahasahasra Former Member Secretary, and V.N. Rathod, Chief Engineer, Maharashtra Jeevan Pradhikaran, Mumbai Awards in Advance Distribution Modeling Awardat Baltimore, 2008,USA 29Mar Excellence Awardat Charlotte,2006, USA 22May 2006 at, 11 Charlotte, USA , 2009 13Oct hands Hon. of 2008 21Oct th Mangalore, Research, and Design I.E. Dec. Dec. 2008 2009, BE , “Disaster Management” “Disaster Management” , Best Engineer , , “24/7 Water“24/7, Supply”, , “Disaster Management” “Disaster, Management” ExcellenceAward at 2009, Governer Prestressed , Maharashtra, Award,at the Concrete Award BE Excellence BE Indian Cities Soar to Success of 24/7 Water . To adopt reforms to improve service delivery, . To distribute water equitably to achieve 24/7 supply, . To reduce mortality ratio- eradicate w.b. diseases . To serve effectively and efficiently even in crisis

NRW A holistic view ofReduction my organization Metering DMA 21st Century- Set to become India's urban century

336 285 217 160 2020 2020 140 million 2050 will move to No. of cities cities (Popu. > 106) 700 million

will double will urbanize

1981 1991 2001 2011

Urban Population (miilion)

50% population will live in urban areas by 2050 Source: Mint, The Wall Street Journal, Mumbai, Dt 16 August 2007 Range: 90% of Slum: 27 LPCD 63 % 57 – 160 Urban Infant Mortality Population LPCD, Target: population 140 LPCD =48

Access to water Piped water Provided water Health Risk supply

Source: CMG, ASCI, Hydrabad What are Issues in Urban India?

Benchmarks Ground Reality

24x7 supply, Intermittent, Universal access, Poor coverage(slums), Efficiency, High cost and NRW, Sustainability Poor cost recovery

6 (A Case Study)

Amravati .7th most populous MC .Population = 7 Lakhs Native place of 2 2nd biggest city Her Highness .Area = 121.65 km of Vidarbha President of .Historical landmark India 7 WSSD, India Source of Amravati City Upper Wardha Dam

22 Kms

BPT

Water Supply 33 Kms 100% from 82 Upper MLD Wardha Ground water Dam till 1994 WTP Amravati

Total Length of Distribution System = 801 Kms Challenges

House Utility Cover- Stand Supply Sustain- Conne NRW Life age Posts Hours ability ctions

> O&M 2 cost > 29 49 % 55 % 50 % 933 Years hours Reve- nue

Rs 8.41>Rs 8.14 Nine Performance Indicators 1. Coverage, Water Supply Connections

2. Per capita supply of water

3. Extent of metering

4. Continuity of water supply

5. NRW Reduction

6. Quality of water Supply

7. Redressal of complaints

8. Cost recovery in water supply services

9. Efficiency in collection of water charges Standard Amravati Benchmark Coverage, Water Supply Connections 100% 49% Per capita supply of water 135 LPCD 107 LPCD

Extent of metering 100% 90%

Continuity of water supply 24 Hours 2 Hours

NRW Reduction 20% 55%

Quality of water Supply 100% 88%

Redressal of complaints 80% 82%

Cost recovery in water 100% 100% supply services Efficiency in collection of water charges 90% 62% Nine Performance Indicators GoI Amravati 120

Gap=40% Gap=38% 100 Gap=51% Gap=100% Gap=74% 100 100

62 60 Gap=35% 55 49

20 20

0 Coverage NRW Cost Recovery How many Old AC, PVC and GI Pipes in Amravati?

Upper Wardha Dam Challenge: • Old pipes 22 Kms • Limited supply (137 LPCD at BPT source) Total Length 33 Kms = 801 Kms

GI = 65 AC= 203 PVC = CI+DI = Kms Kms 104 429 Kms

WTP Amravati 372 Kms What was NRW in Amravati?

Upper Wardha Dam Challenge: • Amravati: neither in JNNURM nor 22 Kms in UIDSSMT • Limited finance We received only Rs 8.35 Crores BPT • for reforms

33 Kms Treated water Billing to all NRW supply to consumers (55 %) Amravati city WTP Amravati 82 MLD 52 MLD 30 MLD How many Illegal Connections in Amravati?

62,338 Loss of revenue = Rs 114 Lakhs per Annum

8,630 (15 %)

Total Connections Illegal Connection in Red Illegal Connections How many Valves in Amravati? 753 809

Daily Daily not Total operated operated valves

Valve Open Valve Closed Service Tank

DMA-1 DMA-2 DMA-3

Staff Required Valvemen 27 Jalsevak 102 Total 129 How much Coping Costs in 4 Zones?

Through a Consumer Survey Coping Costs

buy plastic overhead tanks Rs 20

Rs 150 booster pumps

Tankers Rs 50

buying small purification devices Rs 250

Rs 470/HH/Month

Rs 5640/HH/ Year Introduce Change Management

Sustainable Unsustainable Positive Cycle • Low level investment • Poor services • High investment • Citizen unhappy • Improve services • Unwilling to pay • Citizen satisfied • Low income • Willing to pay • Improve income Negative Cycle Former Member Secretary Giving Oath to the Staff

Oath… • I vow that I shall devot myself for improving service delivery of water supply of 7 Lakhs people of Amravati, • I promise that I shall be a part of the team to create GIS maps, hydraulic model and installation of meters, • I assure that I shall go to site and find low pressures and identify the leaks, • I shall educate my people for the initiative Convert Intermittent System to 24/7 Water Supply System

Clean Water with Pressure

24/7

Till end of 24 Hours a day 7 Days a week All weeks a year project life.. Total Towns (2011) = 5480 City LPCD Supply Hours Goa 341 8 Chandigarh 332 10 Mumbai 240 5 Delhi 223 4 Patna 222 10 Ludhiyana 220 10 Jodhpur 190 2.5 London: 150 LPCD Amravati 137 2 Paris: 170 LPCD..

Source: World Bank, October 2005 Definite Relationship Ground Cyclic Water Epidemic

Ground Cholera Leaking water till (1992): 29 pipelines 1994 Deaths

. City has history of proneness to epidemics . 24x7 initiative is contemplated by the MJP Amravati: Why 24x7 Initiative? In an Intermittent System Dirt Dirt

Empty Pipeline Vacuum How Disease Disease How Spreads? Amravati: Why 24x7 Initiative? In an Intermittent System Dirt Dirt

Empty Pipeline VacuumWater Kills (1992)

470 cases of 29 people 1200 cases diarrhea died of of Cholera annually Cholera Amravati: Why 24x7 Initiative? Infant Mortality Ratio: India India =48, Amravati= 26.9 Burma Bangladesh Madagascar Kenya Haiti Lesotho Cambodia Laos Western Sahara Guinea Burundi Comoros Pakistan Cote d'Ivoire Tanzania Gambia, The Congo Equatorial Guinea Congo Malawi Nigeria Guinea-Bissau Somalia Niger Angola 0 50 100 150 200 Source: www.indexmundi.com Amravati: Why 24x7 Initiative?

Intermittent Most of the cities have Outside Dirt history of proneness to epidemics- hence, this initiative of 24x7 must be taken by the Indian cities. Empty Pipeline Vacuum 24x7 System

Dirt Can’t Enter

Pressurised Pipeline Convert Intermittent System to 24/7 Water Supply System Short Term: Four zones- To Convert Entire City: Arjun Nagar, Sai Intermittent Into 24x7 Nagar, HSR, Water Supply Continuous of Amravati Water Supply and abc City into 24x7 system Where this initiative practiced?

HSR

Legend: ESR

No. of Zones=16 Where this initiative practiced?

Arjun Nagar

Zone Population Properties Connectins Demand HSR (MLD) Arjun Nagar 20686 4433 1421 2.96 Sai Nagar 13798 3118 1950 1.44 HSR 27381 5418 4570 2.55 Maya Nagar 39901 8809 5101 5.02 Legend: Total 1,01,766 21,778 13,042 10.97 ESR

Sai Nagar Maya Nagar Rehabilitation of GIS network 5 Important Measures Rehabilitation Hyd. Model of network Redu- ction Technical Pressure Management of DMA NRW Leakage Management Intermi -ttent Metering Bulk + System Consumer O&M to Organization Sustain 24x7 24x7 Volumetric System Commercial Pricing Management Policy Contracts

Budget Adequate Intermittent Supply System Basic principle Base Drawing .Save water by plugging leaks. Prepare Hydraulic Model .The saved water is then used to increase the supply Scenario of zones and DMAs hours. Install meters and PRVs

Water Audit

Tackle leakiest DMA

Leak repair, Rehabilitate pipes

All DMAs N tackled? Tackle all DMAs Y 24x7 Continuous Supply System Improve GIS Mapping Efficiency and sustainable ULB Consumer Survey

Hydraulic Modeling

Reform DMA Methodology Agenda for 24/7 Water Water Audit Pressure Management

Energy Audit Computerized Billing and Collection System What is Role of Geographic Information System (GIS)?

Captures Stores System GIS Analyzes Data: Manages Linked to Location Presents Role of GIS in Amravati 24x7 Water Supply

GIS

Digital map Consumers: Geo Coding

Road network and Illegal connections properties

Zones and DMAs Demand allocation Technical Innovation: 3D Stereo Paired Satellite Image of Amravati

Digital Globe Satellite: . Pan sharpened . 0.5 m Resolution Technical Innovation: Principle of 3D Stereo Pair Satellite Image

Stereo 1 Convergence Angle

Stereo 2 Technical Innovation: Sai Nagar- Derived contours

60% Overlap

Why Contours? . To give levels to nodes of distribution pipe network, . Pressure management- to keep minimum leakages Technical Innovation: Sai Nagar- Derived contours

How is Level given to Node? . Using advance feature of Trax, Technical Innovation: Sai Nagar- Derived contours

Technical Innovation:

3D Satellite Image

335 335

Derived Accurate Contours

Level to Nodes of Pipe Network

Simulation of Flow and Pressures Why Require Digitized Image?

• Consumes large • Takes less memory memory • Easily used as backdrop • Not possible to use as drawing backdrop drawing Raster Image Vector Image Technical Innovation: Application of GIS

Number of Wards=81 Number of Zones=16 with Pipe Network Technical Innovation: Application of GIS and RDBMS in Consumer Survey

Team for consumer survey at work Aim

Identify illegal connections

Know number of inhabitants in each property

Allocation of demand using CPHEEO guidelines . Properties = 1,31,723 lakhs properties . Water connections = 62,338. Category of each customer for tariff design Technical Innovation: Application of GIS and RDBMS in Consumer Survey 1 2 3 4

B Sai Nagar Zone

D Technical Innovation: Application of GIS and RDBMS in Consumer Survey 1 2 3 4

A Plots

B Flats

C Consumer Connections Database

D Technical Innovation: Application of GIS and RDBMS in Consumer Survey 1 2 3 4 1234 B2-4467 A 4467 4467 B B2

All databases are related to Plot-ids (B2-4467)

Consumer ID Billing Data Sanitation Property Tax (4467) (1234) Mapping Technical Innovation: Application of GIS and RDBMS in Consumer Survey

Total Consumers

With Without Connections Connections

With some Without any alternate source sources

Suspect GIS: Illegal connections shown in red Algorithm for Tracking Illegal connections Technical Innovation: Application of GIS and RDBMS in Consumer Survey Algorithm for Tracking Illegal connections Total Properties Queries in GIS

With Without Connections Connections

With some Without any alternate source sources

OT Chlorine Physical If Test verification St. Post Y Y If If N Illegal Connections No Connection Cl2 Conn. Y N Technical Innovation: GIS basedHydraulic Model

.Analysis .Design

.Operating networks Analysis

.Reliably, Knowledge: water .Safely infrastructure .Efficiently

Mathematical: Real-world system Technical Innovation: GIS based Hydraulic Model Pressure (m)? GIS based Hydraulic Model

Extended 24/7 Extended period period Simulation Simulation Computer Simulation of Flow Simulation and Pressures

Dynamic Values of Base Scenario Child Scenario Flow and Pressures

Geo Satellite Image Digitization Referenced Pipe Network How Pipelines Simulated?

Pipe FCV

Junction Tank

WaterGems software has been used Technical Innovation: Application of GIS Based Hydraulic Model Solving Equations by VBA Application

Outflow Pipe 2 q3 q2 H2 Node Continuity Equations 2 3 Q H3 2 1 q1 Q 1 Q 4

Pipe 1 Q1 Q3 Pipe 3 2 Q1 q 2 Q 2 Q 4 Q2 Q 3 q 3 H1 1 4 H4 3 Inflow Pipe 4 q 1 q4 4 Q4 q 4 Q 3

H.W. Equation Pipe Energy Equations

1.85 1. 852 1 hf 1() H 1  H 2  k 1 Q 1 hf  kQ 2 1.85 hf 2() H 2  H 3  k 2 Q 2 10.L 68 1.85 3 hf 3() H 4  H 3  k 3 Q 3 k  1.. 852 4 87 CD 1.85 Newton- Raphson4 Methodhf 4() H 1  H 4  k 4 Q 4 Technical Innovation: Demand Allocation to the Nodes by Thiessen Polygons

Steps: . Polygon constructed around each node, . No. of properties in polygon are measured . No. of residents known . Multiply by a unit demand, say 135 LPCD . Aggregation to nearest node Technical Innovation: Creation of scenarios for 24/7

Base Scenario of Amravati

Active Arjun Nagar Topology Sai Nagar Base HSC Scenario Satuna Demand of Maltekadi-1

Amravati Child Child

Maltekadi-2 OZs of Scenario Operational Bhim Tekadi Wadali VMV Nagpuri Gate Calibration of the Model

Measuring the flow at the Recording the pressure outlet of tank readings Technical Innovation: Application for Converting to 24/7 Water Supply . Identification of negative or low pressures 24/7 . Equitable distribution of drinking water Continuous . Reduction of Non Revenue Water (NRW) which is Water Supply 55% for Amravati . Creation of District Metering Areas (DMA)s . Help in leakage identification . Help in reduction of NRW . Help pressure management . Rezoning of the dis arrayed distribution system, without which 24/7 not possible . To rehabilitate and replacement of pipes in network . To identify defects in pipe network . Help in giving new connection Salient Features: .No. of nodes = 9229 .Zones = 16 .Tanks = 20 .DMAs = 60 .FCV = 52 .TCV = 709 Technical Innovation: Creation of GIS based Zones To OZ2 MBR Source To OZ3

Zone Meter Treatment Closed Valves Works

District Meters DMA-2

Operational Zone Boundary DMA-3 DMA-1

Operational zones are most strategic blocs for transformation into 24x7 system. Closed Valves painted District DMA in red Meter inlet DMA Boundary Pipe Network

Customer’s House Customer’s Meter Qnrw = Qin - Qc Technical Innovation: GIS used for Creation of DMAs

. Number of DMAs = 60 . Bulk Meters = 60 Technical Innovation: GIS used for Creation of DMAs in Arjun nagar

DMA-2

DMA-Meter

DMA-1

DMA-3 Technical Innovation: AMR Technology (ARAD, Israel) used for Bulk Meter for Computing NRW

Cellular Meter Network

Transmission System • A system for metering data collected and transmitted from distant meters MJP office, • Transmitting hourly to MJP office. Amravati • Transmission via cellular networks. Technical Innovation: AMR Technology (ARAD, Israel) used for Bulk Meter for Computing NRW

Why AMR not used for Consumer Meters?

Cellular • MeterAMR for customer’s meters is exorbitant forNetwork Indian condition, • AMR cost alone is Rs 9,900/ connection (in one small town), • With AMR cost + cost for other measures > Rs 30,000/ connection, • Whereas, for Amravati city cost is Rs 4,300/ connection, • Rather than using AMR technology for customer’s meters, GIS with RDBMS and GIS based hydraulic model is a better method for reduction of NRW and cost recovery, • Since cost is low in Amravati, there is no public resistance even when MJP is practicing volumetric tariff. MJP office, Amravati Sr.No. Amravati:Item Cost Per Connection Amount in lakh 1 Procurement of statellite image of the city from NRSA, Hyderabad. 1.38 2 Digitization of satellite image 7.57 3 Purchasing Bently Water Gems Software 14.96 4 Purchasing Arc-GIS software 1.95 5 Consumer Survey with integration with GIS Map 46.00 6 Hydraulic Modelling- Done in house 0.00 7 Energy Audit 1.99 8 Water Audit - Done in House 0.00 9 Water billing with customization 1.50 10 Flow meters - Bulk & DMA meters for carrying out water audit. 300.00 11 Renovation charges as per recommendations of Energy Audit. 180.89 12 Capacity building, training programmes, communication with stakeholders, wide pubicity 12.50 through media. 13 Infrastructure development such as renovation of hall for housing computers, purchasing of 46.80 hardware, computers, etc. a Total expenditure for reform works for whole city Rs. 615.54 b Total number of connection in the city. 65930.00 c Expenditure per connection Rs. 933.63 A Say Rs. 934.00 B Expenditure in Arjun Nagar & Sai Nagar zone as detailed below 14 For Arjun Nagar & Sai Nagar expenditure for replacement of old AC/PVC pipes, replacement of 113.00 existing pipes with corrected dia of pipeline as per model results & conversion of stand post to individual connections, construction of ESR in Sai Nagar as per operational zone demand as calculated from mass curve. Total expenditure Rs. 113.00 Total number of connection in the Arjun Nagar & Sai Nagar zones (1496 + 1880 = 3376) 3376 Expenditure per connection Rs. 3347.16 B Say Rs. 3350.00 Per connection expenditure for conversion of Arjun Nagar & Sai Nagar zone into 24 x 7 supply 4284.00 (A+B) above Rs. C Say Rs./ Connection 4300.00 Technical Innovation: AMR Technology used for Predicting Unseen Bursts and Leaks

13 Leak, Burst ? MNF=10 l/s MNF=13 l/s Zone Bursts Leakages Arjun Nagar 4 13 Sai Nagar 3 8 HSR 1 3 . Leakage control is active. Mayanagar 6 11 . Analysis of the DMA data prioritizes leakage detectionTotal activities.14 35 Technical Innovation: AMR Technology and GIS used for Water Audit for computing NRW

Revenue Billed Billed Metered Consumption Authorised Water Authorised Consumption Billed Unmetered Consumption (m3/Yr) Consumption Unbilled (m3/Yr) Unbilled Metered Consumption Authorised Consumption Unbilled Unmetered Consumption System Unauthorised Consumption Input Apparent Non Losses Volume Customer Meter Inaccuracies Revenue (m3/Yr) Water Leakage on Transmission and Water Distribution Mains 3 Losses Real Leakage and Overflows at (m /Yr) (m3/Yr) Losses Storage Tanks Leakage on Service Connections up to point of Customer Meter

Input Losses Consumption

Qin = Qnrw + Qc Source: International Water Association (IWA) Technical Innovation: AMR Technology and GIS used for Water Audit for computing NRW

• Measure Task-2 • Measure Task-4 • Analyze the • Measure authorized • Measure audit supply authorized unbilled water results metered use losses Task-1 use Task-3 Task-5

NRW= 45% NRW= 55%

NRW= 39% Technical Innovation: PRVs used for Equitable Pressure and Flow

HGL

Optimum pressure P1

PRV Leakages Pressure PRV installed at Sai Nagar VMV Zone: Network: 51 Kms; Replacement: 1.2 Kms

Nodes now Nodes (in (in Green) Red) with with positive negative pressures pressures Before Rehabilitation After Rehabilitation Replacement of Old Pipes : 55 Kms

Total Length = 55 Kms

Arjun Sai Maya HSR = Nagar = Nagar= Nagar = 15.6 Kms 6.5 Kms 9.3 Kms 23.6 Kms Technical Innovation: Positive Suction to Reduce Energy Bills Benefits • Lowered the head on pump Positive Suction by 10 m • Saved annual Rs 67 lakhs/ year on this account.

Pump without positive suction

Pump with positive suction Lowering Head in BPT

BPT: Before

BPT: After

10 m

BPT was placed at 10 m extra height. Benefits

• BPT was lowered by 10 m, • This has saved Rs 55 Lakhs/year

Out of 7 Lakh people, 1 Lakh people get 24/7 Continuous Water Supply Sales 24/7 Continuous Water

6 Lakhs 1 Lakh Total 24-Jul How much Coping Costs Reduced in 4 Zones?

Through a Consumer Survey

Coping Costs Rs /House Hold/ Month Before After (Rs) (Rs)

buy plastic overhead tanks 20 20

booster pumps 150 -

Tankers 50 -

buying small purification devices 250 -

470 20

Rs 5640 Rs 240 Identifying the Leaks

Leaking sluice valve Leaking scour valve Overflowing overhead tank Overflowing underground tank without tap and meters Legend: Coverage Coverage Without Coverage SLB Before After 120

100 100

79.4 80 66.08 62.54 60 57.9 46.64 40.73

Coverage (%) Coverage 36.1 40 32.66

0 SLB Arjun Nagar Sai Nagar Maya Nagar HSR

Continuity of Water Supply

SLB Before After 30

25 24 24 24 24 24

15 Hours 10 5 4 5 3 3

0 SLB Arjun Nagar Sai Nagar Maya Nagar HSR Quality of Water

SLB Before After 101 100 100 100 100 100 100 99 98 97 97 96 96 95 95 Quality (%) Quality 95 94 93 92 SLB Arjun Nagar Sai Nagar Maya Nagar HSR Reduction in Water Borne Cases

65 4

470 96 Reduction in Infant Mortality Ratio (IMR)

30 26.9 25 20 14.3

15 IMR 10 5 0 2009 2011

Death of infants IMR  1000 born Redressal of complaints

SLB Before After 120 98 100 97 95 96 85 80 80 82 83 80

% 60

0 SLB Arjun Nagar Sai Nagar Maya Nagar HSR Cost Recovery in water supply services

SLB Before After 250

201 200 172.4 163 150.6 155.1 157.2 158.1 150 153.3

100

100 Cost Recovery(%) Cost 50

0 SLB Arjun Nagar Sai Nagar Maya Nagar HSR Efficiency in Collection of Water Related Charges

SLB Before After 100 90 90 80 81 79 80 77.8 66 70 65 64 62 60 50 40 30 20 Efficiency in Collection(%)in Efficiency 10 0 SLB Arjun Nagar Sai Nagar Maya Nagar HSR How many Illegal Connections Reduced in Amravati? Illegal Connections Steps Taken: 8630 • Consumer Survey • IEC

2150

Before After

Rs 114 Rs 28 Lakhs Lakhs

Loss of revenue per year

Sustaining Water Infrastructure . GIS technology has been used . GIS based hydraulic model created . GIS based DMAs created, using Zero pr. test DMA Hyd. discreted . With GIS based hydraulic model simulation of distribution system . Using step tests and replacing HSC NRW is reduced . AMR technology for bulk meters . GIS based pressure management- leaks minimized . RDBMS used in tracking illegal connections and demand allocation . Innovative methods to reduce energy bills

WSSD, India91 . Whole-to-part approach (adjacent zones not affected) . Largest population (1 Lakh) served by 24/7 water supply, . Biggest GIS based hydraulic model in India, . Equitable distribution of water to all parts of Amravati . Indigenous model prepared in-house, . Full fledged use of GIS in tracking illegal connections, . Positive suction is used to reduce electric energy . Lowered infant mortality ratio of epidemic prone city, . Lowest connection cost for convertion to 24/7, . With 3D satellite image, leakages kept at low by pr. magt., CE, MJP has started work of 24/7 initiative in Naxalite area in . Gondia . Tiroda . Ballarpur . Aheri towns in Gondia, Chandrapur and Gadchiroli district. Naxalite area in India . Triggered interests in the urban cities in the state. . Akola, Buldana residents demanded information through RTI . Replication in Ambarnath, Yavatmal, Latur, Jalochi, Khapa cities. . Successfully implemented 24x7 in Rural area of Daryapur and Thangaon in Nashik district. . MSNA program: GoM has a dream of converting all its 248 cities to 24x7 by the turn of 2025. BE Excellence Award 2008- Baltimore, USA

“hydraulic model to transform an intermittent water supply to 24x7 water system” Appreciation from Government/ Local Bodies

On the backdrop of this critical situation, Maharashtra Jeevan Pradhikaran (MJP) has embarked on the initiative of 24x7 water supply scheme for this city. MJP has successfully transformed the water supply of Arjun Nagar and the Sai

Nagar area of the city on tap of 24x7.

From Rao Hon. From Saheb Shekhavat, MLA, Amravati MLA, Amravati Shekhavat, I wish all the success for your accomplishments in this initiative. Appreciation from MP will will replicatedbe forthe entire city. thatwish and the success initiative I congratulateforthis grandMJP Nagar area tomode. 24x7 of supply successfullytransformed waterthe forthe city.scheme supply MJPhas taken the initiative water 24x7of hearteningto notethathas MJP only forto2thehours in 3 city. It is The residentcity getcould water Arjun Nagarthe and Sai It is promising to note that your department is working on the plan of changing the present water supply to continuous mode of 24x7. With pains, engineers of MJP have successfully started 24x7 water supply in the area of Arjun Nagar and the Sai Nagar.

Appreciation from Mayor from Appreciation I congratulate MJP for this grand success and wish that this initiative will be showcase for other cities in the country.

WSSD, India98

Digitized Consumer DMA Map Survey

Reduction of Pressure Metering NRW Management

Improved Sustainable service 24x7 Utility delivery What is Required?

IEC Continuous Efforts Monitoring Incentives Vigorous Training Dedicated Team Adequate Budget Mr. Ajit Kumar Jain Principal Secretary to Hon. CM

Mrs. Malini Shankar Principal Secretary, WSSD, GoM

Prof. Srinivas Chari Vedala Director, ASCI, Hyderabad

Mr Adv. Kishor Shelke, Mayor, Mr Navin Sona, Municipal Commissioner

For Inspiration