Britain & Ireland 2015

KNow Before you Go A step by step guide to your Trafalgar trip Your insider’s journey begins

Thank you for choosing Trafalgar to show you the insider’s view of Britain & Ireland. A wealth of experience has taught us that your journey begins well before you leave home. So we have compiled this guide to provide you with as much information as possible to help you prepare for your travels. We look forward to welcoming you on the trip of a lifetime. “Travel is in our DNA. It’s our passion to help our guests travel beyond the expected.”

Gavin Tollman, Trafalgar CEO

2 Before you go

Trafalgar’s transfer terms and conditions Travel Documents 1. Flight information must be provided to Trafalgar no fewer A couple of weeks prior to your holiday you will receive your that 21 days prior to departure. Once transfers are booked Trafalgar wallet with your travel documents and literature. they cannot be changed. These documents are valuable and contain a wealth of 2. Trafalgar only includes one inbound and one outbound advice and essential information to make your holiday as transfer. enjoyable as possible. Please read them carefully before your departure. 3. In the event of flight delays outside of Trafalgar’s control, the transfers will be deemed to be cancelled. 4. All transfers are based on group transfers. No refund is Passports and Visas therefore available for missed transfers, or passengers not using this service. You will require a passport valid for six months beyond the conclusion of your trip, with appropriate visas. Some 5. For London arrivals, you must stay at a London hotel itineraries may require multiple-entry visas for certain booked by Trafalgar on the night of arrival and the night countries. You must contact your travel agent or applicable prior to your departure date. government authorities to get the necessary documentation. 6. In the event of unforeseen events (such as road or rail It is the sole responsibility of each guest to have a valid works, strikes or demonstrations), Trafalgar will not be passport and necessary visas, as well as to comply with responsible for delayed or cancelled transfers. entry, health or other requirements of the countries visited. Luggage Travel Insurance Luggage Allowance Travel insurance is a must have. It is imperative that you take This is restricted to one large suitcase per person with out a comprehensive travel insurance policy that covers you dimensions not exceeding 30x19x10” (76x45x25 cm) and the entire time you are away from home. Your policy should a maximum weight of 50 lb (23 kg). Hotel porterage of this cover the following: luggage is included in your holiday price. • Trip cancellation or curtailment • Loss or damage to property and baggage Hand Luggage • Loss of cash, traveller’s cheques, etc. Hand luggage should be one piece per person and small enough to fit under your • Medical costs and personal accident coach seat or on the small overhead shelf compartment. This is your responsibility 30” Don’t forget to pack a copy of your policy, contact phone and should be carried on/off the coach numbers and instructions on how to claim in the unlikely with you. Please note that luggage with an event that it is necessary. adjustable handle and wheels will not fit in the overhead compartment of the coach 19” Airport Transfers and cannot be accepted as carry-on luggage. Heathrow Airport: Transfers can be expensive, particularly Your understanding and cooperation is between the airport and your London hotel. But when you appreciated, particularly as it is necessary book your Trafalgar vacation and take advantage of our land for your safety and comfort. If a second and air packages, we have included a FREE transfer to and suitcase is carried, or if it exceeds the from London’s Heathrow airport and your Trafalgar hotel. For permitted weight and/or dimensions, a guests who have their own flight arrangments we offer you charge of €6/£5 per travelling day will be the opportunity to purchase inexpensive transfers to the door collected by your Travel Director. Airlines of your Trafalgar London hotel at a special group rate that has may have additional restrictions and may been negotiated by Trafalgar. Passengers will be picked up impose additional charges if you choose and dropped off in time to meet all flights booked to/from to check any baggage. Please contact your airline or refer to London’s Heathrow Airport. its website for detailed information regarding your airline’s checked baggage policies. US$65 per person per single trip to/from Heathrow Airport Please note that airport porterage at the beginning and end Gatwick Airport: Guests who have booked Trafalgar’s Land of your guided holiday is not included. Loss or damage to and Air packages arriving at and departing from London’s luggage or any of your belongings is at your own risk, so Gatwick Airport are provided with Gatwick Express train please protect yourself with appropriate insurance. vouchers. The Gatwick Express train journey from Gatwick Airport to London’s Victoria Station takes 30 minutes each way. Guests then need to make their way from Victoria Station to their Trafalgar hotel and at the end of their trip back to Victoria Station.

3 Before you go

Ensure that your personal and holiday details are written Trafalgar’s Express Check-in on a label inside each suitcase (including name, address, telephone number, departure and return flight details). Write Please register as soon as possible after making your only your name and destination address on outside labels. booking. Make sure that your luggage is in good secure condition, and By registering with Trafalgar’s Express Check-in, you are use a TSA approved lock for US security checkpoints. When ensuring we receive all the essential information we need to carrying fragile items, use a rigid style suitcase for protection. better anticipate your needs while on your trip. Check-in only your own suitcases. Do not carry items packed Other benefits include: by other people. Never accept packages or articles from anyone unknown to you to carry on board the aircraft. • You won’t be required to show your passport at each hotel There are strict airport security regulations on items that may • Your Travel Director will have all your important details be carried on board aircraft such as liquids/gels and metal immediately objects. Please consult your airline or travel agent regarding • You’ll receive useful information and tips before you go and these and other restricted items and how they must be compelling offers from our partners displayed at airport security checkpoints. We suggest you pack only essential items for daytime use in your hand- It should take less than 10 minutes to register and you should baggage, both for your flight and while on the coach. For have the following information ready: example, your camera, medicines, anything that you use • Your booking number and last name frequently or is particularly valuable. Expensive jewellery, clothing, etc. should be left at home for your peace of mind. • The passport details of everyone on your booking • The emergency contact details of your nominated person (should an unlikely event arise) Clothing & Footwear

Please note, if you check in within 15 days of departure, For information on suitable clothing and footwear, please we cannot guarantee your Travel Director will receive refer to the listings under each country. However, a general tip your details. In this instance, please print your completed would be to make sure you bring comfortable walking shoes registration form and present it to your Travel Director at the as a number of cities in Europe are developing as havens for start of your holiday. All of your details are kept secure. pedestrians. 1. Go to www.trafalgar.com/express 2. Enter your Booking No. and Last Name What to bring 3. Answer all questions and click ‘submit’ This will depend upon your personal preferences, where you are travelling to and the time of year you are travelling. We generally recommend casual, lightweight, drip-dry clothing that requires little or no ironing. Laundry facilities are available at most of the places we stay, however, take sufficient clothing to last for about a week. Below is a list of items to consider packing for your Trafalgar holiday: Clothing • Swimsuit • Undergarments • Sandals • Socks • Hat • Sleepwear • Shorts/skirts • Jeans/trousers • Warm jacket • Pullover/cardigan • Waterproof jacket • Shirts/blouses • Good walking shoes General Items • Spare batteries/charger • Camera/memory cards • Medications & prescriptions • Power plug adapters/ converter • Toiletries • Collapsible umbrella • Insect repellent • Sunscreen • Travel sewing kit • Pocket calculator Packing • Plastic bags • Travel alarm clock • Water bottle • Sunglasses (screw top lid) When travelling as a couple, pack each suitcase with day • Sachets of washing powder • Money belt or holster and evening clothing for each person, so that in the unlikely event one of your suitcases is mislaid on your flight, you’ll still be able to manage. Essentials • Passport (& Visas) • Travel insurance policy

4 Before you go

• Trafalgar documents • Airline tickets Meals • Credit cards/pre-loaded currency cards Lunches are usually not included and individual requirements NB Do not pack your passport or money in your suitcase. vary, but we suggest you allow €10/£9 per day. Where evening meals are not included, the cost will depend on the type and Tip: Weed out your wallet prior to leaving. Only take the locations of restaurants used. As a guide, allow €25-€30/£22- essential identifiers like your drivers license and just two £30 per day. You should budget for drinks with meals and credit cards - one to carry, another to be locked in your hotel refreshment stops during the day. Non-alcoholic drinks cost room safe. approximately €2-€3/£1.50-£2.50 each.

Optional Experiences Health Experience has shown us that most guests participate in these Optional Experiences and you should therefore budget See individual country information for any specific health for them in advance. Optional Experiences are operated by requirements or recommendations. If you are on a regular third party suppliers, but have been approved and endorsed course of medication or there are medicines that particularly by Trafalgar. These may be purchased direct from your Travel suit you, we recommend that you bring an adequate supply Director who will accept payment in cash in most major for your entire trip. Identical brands may not be available currencies, such as US Dollars or Australian Dollars as well elsewhere, but also bring a copy of your prescription. as major credit cards (Visa, MasterCard, American Express). For easy access when travelling, please keep all your Full details and prices are shown in your itinerary leaflet or on medication in your hand luggage, not in your suitcases. the guided holiday itinerary pages on the Trafalgar website. Carry prescription drugs in their original package to avoid customs questions. We respectfully suggest older passengers and those suffering from any existing medical Money conditions should have a thorough check-up with their doctor prior to departure. If you wear eyeglasses, you may wish to Since 2002, the Euro has been the currency throughout bring an extra pair or set of contact lenses in your carry-on much of Europe. Please see the individual listings under each luggage. country for the applicable currency. We strongly recommend that you buy a small amount of each currency, particularly If you have any existing medical conditions, dietary Euros, before arriving on the continent, since there may be no requirements or disability that should be brought to our opportunity to exchange money as you enter a country. This attention, it is essential that you inform us via your travel enables you to make your initial purchases until you manage agent. Medical attention can be very expensive outside your to get to a bank. own country, so be sure to take out adequate insurance. It is also possible at some banks and ATMs to draw cash on presentation of your credit card, though this may incur fees/ Vaccinations interest payments – check with your bank before departure. It is a good idea to deposit sufficient funds into your accounts Please contact your doctor or healthcare provider before prior to departure and then use your Personal Identification travelling to determine which vaccinations are recommended. Number (PIN) to access them. Check with your bankcard company regarding possible ATM availability. Even if you are planning to use your credit card, you may also like to arrange Make Friends Before You Go a Prepaid Currency card before you leave home. These are available in Euros, Pounds Sterling and other major currencies When you travel with Trafalgar you will have the opportunity and allow you to pre-load any amount you wish. They to meet new and interesting people from around the world. can be used at ATMs as well as in shops and restaurants You can chat with fellow travellers before you depart, read across Europe. Further information can be found at www. reviews and see photos from Trafalgar trips on our Facebook, cashpassport.com Twitter and Instagram pages. And to see what guests and Travel Directors are saying on the road, just look for Please note that we don’t recommend the use of traveller’s #TrafalgarInsider. cheques as these are increasingly difficult to change and often incur fees. In Britain, you must have £ Sterling currency. Budgeting Euros are accepted in Banks and Bureau de Change, but not in shops, restaurants, bars, etc. Trafalgar’s London Reception Centre and Hotel Service Desk also accept Euro currency. Trafalgar itineraries include many features that will save you In Scotland you may receive Scottish sterling notes in your money on your trip – if you study your itinerary pages in the change; these are accepted in England and Wales. Trafalgar brochure you will see how many highlight visits and other sightseeing is included, as well as meals and entertainment. For personal items such as souvenirs, gifts, taxi fares, laundry and gratuities, we suggest you allow €9-€11 per day in Europe and £8-£10 per day in the UK. In addition, we recommend you budget for the following extra expenses per person:

5 Before you go

Credit Cards Weather

If you have a credit card, we strongly recommend that you For weather conditions pertinent to your travel schedule, visit bring it with you, since this gives you extra financial flexibility these websites: while travelling. The major international credit cards, www.weather.com especially Visa or MasterCard, are accepted by many restaurants, shops and hotels. The bill you sign will be made www.cnn.com/weather/ out in much the same way as at home, except that the total www.bbc.co.uk/weather/world will be in the local currency. This will be converted into your home currency by the credit card company and invoiced in the usual way. Here are some further tips on using credit Mail cards while travelling. • Check the expiry date of your credit card and the amount Prior to departing you should stop your mail or arrange for a of credit available to you (do not forget any credit card neighbour to collect it. A full mailbox can be a treasure trove purchases made just before you leave). for hackers and identity thieves. • Call your credit card company to advise them you will be travelling, as some companies will block the credit card when they notice unusual charge activity. • Ensure you memorise your Personal Identification Number (PIN); do not write it down. • Ensure that your credit card is kept in view at all times when paying for goods and services. • Ensure that the total amount of your purchase is entered on the sales voucher in the correct currency before you sign it. • Retain all copies of sales vouchers until you have verified them against your statements. • Insist that all ‘spoiled’ sales vouchers be destroyed in your presence. • Make sure your credit card is carried on your person. • Never leave your credit card unattended in your hotel room, a vehicle or any other place. • Treat your credit card as you would cash. • Report immediately the loss or theft of your credit card.

6 While you are travelling

Your Travel Director and Coach Driver Optional Experiences

Throughout your Trafalgar guided holiday you will be Most of your sightseeing activities are included in your accompanied by a professional Travel Director and holiday price. However, there is a wide range of other exciting experienced Coach Driver. A Trafalgar Travel Director is more experiences available, both while travelling and in the than just a guide. They are seasoned and experienced gateway cities before and after your trip. To assist you with travellers, specially selected for their in-depth knowledge of planning your budget, your travel documents will include a the regions you will visit. They will enrich your experience comprehensive day-by-day itinerary with full details and costs with informative commentary on the history, culture and of the Optional Experiences available. Some Optional natural landscape of the region and reveal the hidden places Experiences cannot be paid by credit card. Your Travel that only an insider would know. They will also introduce you Director will advise you. Please note that Optional to your travelling companions and make you feel welcome. Experiences are operated by third parties and Trafalgar Trafalgar’s Coach Drivers are fully licensed, qualified and accepts no liability. All Optional Experiences are undertaken experienced professionals who are selected for their at your own risk. impeccable driving skills and record. Trafalgar Noticeboards Lost/Damaged Baggage In London, most of our hotels display a Trafalgar Noticeboard. If upon arrival at the airport after your flight, your baggage If you do not find one, please ask the Trafalgar Local Host or fails to arrive or arrives damaged, go immediately to the airline at the concierge desk. Please read the notices as they representative (often situated in the Arrivals Hall before you contain details about the times your Local Host will be in the go through customs) and report your loss/damage. They will hotel and about meeting your Travel Director, if you are joining ask you for the numbered baggage receipts given to you your holiday in London. when you checked your baggage in for the flight. They will then commence a search for your baggage, and may award During your trip, your Travel Director will post a daily notice you some compensation to buy essential clothing until your with details of the program schedule. Please check this baggage is found. You should also contact your travel regularly for the most up-to-date information and be ready at insurance assistance company, as they may help with the the specified times. recovery of the bag and offer some monetary compensation depending on the length of time the baggage remains missing. Europe is different

Visiting Europe is a totally new and different experience from Currency Packs life back home. You will find different people, food and customs and a completely different attitude and way of life. Trafalgar’s Currency Packs are one of the easiest ways for While many of its customs may seem strange to a visitor, you to buy foreign currency for Europe. You will not have the they are, after all, what makes Europe ‘Europe’. So our advice inconvenience of queueing on cross-channel ferries waiting is to keep an open mind and enjoy the unfamiliar. to change money. We recommend at least one pack per person to give you just the right amount of currency to get you started. Currency Packs can be purchased at the start of Hotels your trip from your Travel Director at Trafalgar’s London Reception Centre. You can pay in US dollars, Canadian At Trafalgar we pride ourselves on our superior hotel dollars, Euros or Pounds Sterling. They are only available on selection. Our hotels are centrally located and close to major European itineraries starting in London and not on UK and attractions. As we travel from major cities to remote regions, Ireland itineraries. the standards can vary, but you can rest assured that the hotels we have selected are the best available. Europe has a tourism industry which has developed over Your Holiday several centuries and across many different countries, each with its own culture and traditions. The hotels often reflect Trafalgar’s philosophy is that it’s your holiday and you should that, so don’t expect European hotels to be the same as have the freedom to enjoy yourself as you wish. However, a those back home. Not all hotels are air-conditioned, for great deal of planning goes into your itinerary to ensure you example, since in parts of Europe the climate does not see all the main sights in the places visited. Trafalgar ensures usually warrant it. All Trafalgar hotel accommodation has you enjoy a full sightseeing experience in all major towns and private facilities, but again, this will vary. Most bathrooms cities visited on your itinerary. Local sightseeing is conducted have a bathtub with integrated shower, but occasionally only by qualified Local Guides who are eager to share their vast a walk-in shower. Room sizes in Europe, the UK and Ireland knowledge and love of the local history and culture. In other are generally smaller than in other parts of the world, and can places, your Travel Director will give you a brief orientation vary within the same hotel, particularly where the hotel is a drive or walk to familiarise you with the locality, usually on the historic building. way to your hotel. Twin rooms usually consist of two single beds while double rooms contain one matrimonial bed. Triple rooms may consist of one double-bed and the third bed may be a rollaway bed. 7 While you are travelling

Single rooms in European hotels are generally smaller than twin-bedded rooms, and may contain one single bed. Lost Property You are strongly advised to book all your pre and post trip Once something is lost it is often difficult to find. Trafalgar hotel accommodation before you travel. In large cities rooms cannot accept responsibility for property lost anywhere, are constantly in demand for tourism and business purposes. although we will do our utmost to try and recover lost items. If NB Trafalgar contracted your trip accommodation many you notice the loss while on your trip, you should immediately months ago. However, on occasions the hotel may need report it to your Travel Director who will complete a lost to relocate its guests into alternative accommodation. This property form and give you a copy for insurance purposes. If can happen particularly when special events such as major you wish Trafalgar to trace any lost property for you once conferences or exhibitions are taking place. It is beyond your trip has ended, you should contact Trafalgar’s London Trafalgar’s control, but we will always do our utmost to Reception Centre or Hotel Service Desk. Any lost property minimise any inconvenience and you can rest assured that all found will be returned to you at your own expense. sightseeing inclusions will be unchanged.

Facilities Your Coach

All hotel rooms are clean and well serviced. Tea and coffee Modern, air-conditioned coaches have been carefully making facilities are provided within most hotels rooms in the selected by Trafalgar with your comfort, safety and scenic UK, however this is uncommon in European hotels. Rooms viewing in mind. Your Trafalgar team will explain all the safety usually contain STD/ISD phone and a television, and may features of your coach at the beginning of your trip. For the have a mini bar, room service and in-house movies. Wherever comfort of all travellers, Trafalgar enforces a no-alcohol and possible we select establishments that offer additional no-smoking policy on board the coach. Our coaches are facilities too, such as swimming pool, sauna, restaurants equipped with DVD and/or CD players. and bars. Please refer to the itinerary in your travel wallet for information regarding accommodation at each stop. Please note that antiseptic, bandages and other over-the- counter medications such as aspirin are not carried on the Allocation of rooms coach. Your Travel Director will be able to direct you as to where these items may be purchased locally should you Trafalgar does not allocate the rooms in any hotel – this is need them. done by the hotel staff – nor can we guarantee the position of your room within any hotel. If you are on your guided Porterage holiday and you feel that you are receiving a disproportionate Your coach crew is always there to lend a hand and to number of smaller rooms or rooms without a view, please liaise closely with hotels to ensure efficient handling of your inform your Travel Director. luggage. Hotel Check-in & Check-out Seat Rotation Arrangements are made to ensure that check-in and check- Where appropriate, our seat rotation scheme ensures you out at hotels run smoothly, and your Travel Director will advise get to know your fellow travelling companions and enjoy the you in advance of the procedure before arriving at each views from a different vantage point each day. hotel. On departing the hotel, always remember to return your room key to reception before boarding the coach. A Clean Coach Personal Hotel Expenses Your driver is responsible for the coach inside and out. Please assist by eating and drinking on board as little as possible. Any additional costs incurred during your stay at the hotels (for example, laundry, telephone calls and bar bills) are your No Smoking responsibility. Please ensure that your account is settled on the evening before you leave to ensure a smooth and For the comfort of all travellers, smoking is not permitted on speedy departure the following morning. board our coaches, but smokers need not worry – frequent comfort and relaxation stops are made along the way. Laundry Facilities Onboard Restroom When there is a two-night stopover, arrangements can be made for your laundry with hotel housekeeping (at your cost). Coaches on all itineraries in Europe are equipped with Please note laundry services are not available on weekends restrooms. While you are free to use this facility whenever or local holidays. required, your Travel Director will suggest that you make use of the facilities available at our frequent comfort stops.

8 While you are travelling

is a matter of a private and individual nature, you should Meals seal your gratuity in an envelope to present to each of them separately at the end of your holiday. Breakfast • Suggested tipping rates (per person travelling) for your Your holiday includes daily breakfasts following local Trafalgar team in Europe/UK are €4/£3 per day for your traditions. Please note that in London, breakfast is only Travel Director, €2.50/£2 per day for your Coach Driver, and included if you have stayed in the hotel on the preceding €2/£1 per half-day for a Specialist Guide. night and booked it through Trafalgar. Check with Trafalgar • While on your guided holiday, tips and service charges in London as to how your breakfast will be served at your are included for your included meals, accommodation and London hotel on the morning of your trip departure. porterage, but at other times we suggest the following as a In Britain and Ireland, and on the majority of our Europe guide to general tipping practices in Europe/UK: itineraries, you will enjoy a cold or hot buffet style breakfast. • Room service waiter: €1/£1 (We recommend that you carry Please refer to your itinerary pages in the relevant Trafalgar some small change with you, as it is not usual to ask for brochure for full details. change when tipping.) Dinner • Taxis: 10-15% of the fare on the meter. While Trafalgar encourages hotels to provide meals that • Restaurants & bars: 10-15% of the total bill. If a service feature local flavours, most offer fairly plain international charge has already been added, there is no need to tip as fare that caters for the broadest range of tastes. If you have much or at all. a more adventurous palate, you will still have a number of opportunities to sample local specialities throughout your holiday, either during your free time or on our unique Be Photography My Guest dining experiences and other highlight dining occasions. Bring extra batteries and memory cards. Depending on the destination, use re-sealable plastic bags to protect camera Freedom at Meal Times equipment from dampness. Never leave a camera in a hotel room or elsewhere unattended. Trafalgar’s philosophy of a careful mix of free time and organised activities extends to your meal arrangements, and only a limited number of lunches are included on our Staying In Touch itineraries. We believe you should be free to spend your time at lunch stops in your own way, maybe trying a local dish or Phoning home from hotels can be expensive. All hotels will taking a light snack and using the extra time for additional add a service charge to the cost of any phone calls you sightseeing or shopping. Occasionally, our daily itinerary may make from your room. This charge can be very high. It is require us to make a lunch stop at a recommended roadside always cheaper for you to use public telephones (pay eatery. In certain cities, dinners are not included, giving you phones). Your Travel Director will advise you how to use the an opportunity to dine out on your own, sample regional telephone if you are unsure. Alternatively, you could use an dishes and eat in typical local restaurants. Your Travel eKIT phonecard. Director will be able to offer advice to help you choose.

Drinks What is eKIT? When not specified on an included meal, drinks are always at your own expense. In some European cafés/bars you eKIT is your global phone card and web communication pay one price to drink at the bar, and a higher price to sit service designed to keep you in touch with family and friends at a table. Alcoholic drinks can be much more expensive if while you’re travelling. purchased in hotel bars. eKIT provides:

Water • Low cost international calls • Send and receive voice mails While tap water is perfectly safe to drink in many European • Free email service countries, we suggest you drink bottled water where • Send SMS text messages from the web available. You may also wish to carry a small bottle of water • An online travel vault for secure storage of important with you throughout the day to ensure you are sufficiently documents (e.g. passport number) hydrated. • 24-hour customer service. For more information check out the Trafalgar eKIT phone card Tipping in your travel wallet or go to www.Trafalgar.eKIT.com

• We are confident that by the end of your trip you will have How do I join? come to appreciate the important role your Travel Director Use your credit card to set up an account at and Coach Driver have played in giving you the best www.Trafalgar.eKIT.com or call 24-hour customer service. Join possible holiday experience. If you have been pleased with before you go and receive a Trafalgar eKIT joining bonus. their services, you may wish to express this satisfaction with a gratuity, as is customary throughout the world. Since this

9 While you are travelling

How do I use it? Security Your account number and PIN gives you access to all the phone and web based services. To make a call, simply use It is important that you take precautions when travelling the toll-free access numbers for the country you are in, which anywhere. If hotel security boxes are available then we you will find listed on your eKIT card, or at www.Trafalgar.eKIT. recommend you use them for all your valuables. Do not leave com these items in your hotel room. Prior to leaving home, purchase a shoulder or neck holster or a money belt to carry items such How long does it last? as your passport or extra money – make sure it is not visible eKIT is a rechargeable service – simply recharge your under your clothing. Be wary of pickpockets.Wallets and account using your credit card at www.Trafalgar.eKIT.com or purses should be kept out of sight in front/inside pockets; carry call their 24-hour customer service. Ask about the monthly your handbags and backpacks around your front. recharge bonus. We also recommend that you photocopy your passport and credit card details and leave them in your suitcase in case Is it competitive? of loss. If you are unsure about security while on holiday, Yes – you may find cheaper phone cards in major cities – but your Travel Director will provide you with the best advice. If you can only use them in the country of purchase and may you need to make cash withdrawals, ATMs in bank lobbies not be in a language you understand. are less vulnerable to devices that capture your credit card information - as they generally have camera surveillance. The advantages of eKIT: • It can be used from 70+ countries. Doctors • You can call over 200 countries. • You can recharge the card as you travel. • You can use any balance remaining once you get home. If at any time on your guided holiday you require a doctor, please inform your Travel Director who will arrange this for you. If you are staying at a Trafalgar hotel prior to your guided Emailing Home holiday commencing, please ask the hotel concierge to call the doctor. Ensure that you keep receipts for the doctor’s Many hotels have WiFi in the public areas as well as in the visits, medicines and any other expenses incurred, as you will rooms and there is usually a charge for this. Some hotels need them to claim on your insurance. also have one or two computers in the reception area for the use of guests. Internet cafes are also available in many cities. Public Holidays and Changes Tip: Be careful with hotel computers. Do not access financial data on hotel or public computers or on public WiFi networks. During local or national holidays, certain facilities such as museums, sightseeing tours and shopping may be limited, so we sometimes have to make slight itinerary adjustments. We Shipping advise you to check with your Travel Agent before selecting a departure date so that your enjoyment won’t be diminished. If you plan to purchase heavy items, we would recommend Also, local holidays, closing days and other circumstances that you have them shipped to your home address, as airline may change the day of the week for scheduled dining out, charges are high for excess baggage. This can either be gala dinners, sightseeing and other included activities. arranged by the shop where you make your purchases, or you can make up a parcel and ship it home. Our Reception Centre in London can advise you of some companies who Guest Feedback specialise in this service. Your feedback is always welcomed. Towards the end of your Note: trip, your Travel Director will hand out a feedback • Goods may take several months to reach your home. questionnaire. We ask that you answer the questions, make any relevant comments and hand it back to your Travel • You will be liable for import duty on all goods shipped to Director. The questionnaires are sealed and returned to our your home – personal duty-free allowances only apply to Head Office. Every sheet is read and a summary of each goods carried home personally. holiday is given to management, and where necessary, • You are strongly advised to insure goods being shipped in appropriate action is taken to rectify any problems. case of breakage or non-arrival.

10 Trafalgar’s London Reception Centre

Your home away from home! Opening hours

A friendly welcome awaits you at Trafalgar’s new London Summer (8 April - 24 October 2014) Reception Centre – the departure point for all itineraries Sunday to Thursday 5am - 7am commencing in London. Our aim is to make your stay in London as enjoyable as possible, so drop in and take Friday and Saturday 5am - 8pm advantage of our fantastic range of services and facilities. In an excellent location very close to Waterloo train station Winter and opposite the famous London Eye, the Centre features Monday to Friday 7am - 7pm state-of-the-art design and technology. Here you can relax in comfort before your Trafalgar itinerary departs. Catch up with international news on TV, read the paper or check your Local Hosts emails using our free WIFI facility or internet café. If you are staying in a Trafalgar hotel, your Trafalgar Local At the Hospitality Desk, our highly trained Local Hosts can Host will visit daily to provide you with important departure arrange additional accommodation and confirm any current information and assist you in any other way they can. Please bookings on your behalf, as well as book London sightseeing check the hotel noticeboard for visiting hours and information, excursions, an exciting range of out-of-town trips, plus or ask the concierge. priority entry tickets to famous London attractions such as Madame Tussaud’s, the Planetarium and London Eye. If you are not staying at a Trafalgar hotel the night prior to the trip departure date, please ensure you contact us on +44 For further information, visit us online at www.trafalgar.com/lrc 207 620 8900 to reconfirm. You must quote your Trafalgar booking reference number when you call. The reference Address & Contact Details number is located at the bottom of your Trafalgar vouchers. Trafalgar London Reception Centre 79 York Road, London SE1 7NJ Mail Tel: +44 (0) 207 620 8900 Email: [email protected] Many of our guests are away from home for some time, so if you are in London and wish to receive mail while away, you can have it sent to Trafalgar’s London Reception Centre to await your collection. It should be clearly addressed showing your surname in capital letters, your guided holiday number and date of arrival in London, and the name of your Trafalgar London hotel.

London Reception Centre

11 Know before you go England

The Facts Capital: London Population: 51 million Location: Western Europe Land Area: 130,395km2 (50,150m2) Language: English Famous for: The Royal Family, Harrods, tea,

Money Matters Food and Drink

The currency used is the Pound Sterling (British Pound). It is The most traditional meal is roast beef (served with Yorkshire divided into pence (1 Pound Sterling = 100 pence). Coins are puddings), pork or lamb, served with roast potatoes. For hearty issued in 1p, 2p, 5p, 10p, 20p, 50p, £1 and £2 and notes in £5, flavour, order succulent English pork chops, or ham, baked or £10, £20 and £50. Credit cards are widely accepted and roasted. Gammon, a cut of ham is boiled or fried. Main courses ATMs are everywhere. are normally garnished with a selection of vegetables – green beans, brussel sprouts, cauliflower or peas and potatoes. Most pubs serve good hearty meals including fish and chips and you Geography may wish to sample traditional English beer (bitter). If you feel like a change, a variety of other types of cuisine from around the England is the most populous country in the United Kingdom. globe are readily available, in particular in London. The water It shares land borders with Scotland to the north and Wales throughout the United Kingdom is safe to drink. to the west. The country also includes over 100 smaller islands including the Isles of Scilly and the Isle of Wight. It is only 35km (21 miles) from France and is linked by the Best Buys underwater Channel Tunnel. No location is more than 125km (77 miles) from tidal waters. Shopping in London will more than satisfy the appetite of any shopper. London’s department stores are legendary, the most famous being Harrods, Harvey Nichols, Selfridges and for old Climate and Clothing world architecture and high end fashion, Liberty. Good buys include antiques, clothing (designer and high street), china and England has a temperate climate, with plenty of rainfall all glass (Royal Doulton, Spode, and Minton). year round, though the seasons are quite variable in temperature. Temperatures rarely fall below 5 °C (23 °F) or Shopping Hours rise above 30 °C (86 °F). Be sure to take an umbrella. Mondays to Saturdays, 9am to 5.30pm. Many shops are open on Sundays. In central London, the shops open later in the Manners and Customs morning but generally stay open until around 7pm in the evening. Late night shopping is until 8/9pm in Oxford Street, Tipping is expected by most people providing a service - taxi Regent Street, Bond Street and Kensington High Street and all drivers, hotel doormen and airport and railway porters. A tip of shops are open on Sundays in these areas. 10-15% of the cost of the service is acceptable. In hotels and restaurants, check whether a service charge has been added to the bill. Smoking is now illegal in all public places.

12 Know before you go

Postal Information Telephone

Post Office opening times vary but are generally open from The country code is +44 (dialling in) and international access Monday to Friday 9am to 5:30pm and Saturday 9am to 1pm. 00, then the country code, area code (omitting any initial ‘0’) and finally the telephone number. For phoning home, you may find it more convenient to use a phone card telephone rather Public transport in London than an ordinary payphone. Some payphones also accept credit cards. The London Underground or tube, is the fastest and easiest way to get around town. In central London you are never more than a few minutes’ walk from a station. Each line has a name eKIT but you’ll probably find the colours easier to remember. What you pay generally depends on how many zones (1 - 6 zones) The access numbers for England is 0800-032-6297, London you travel through. You must buy a ticket before you travel economy 020-7943-2772 and Nationwide economy 0845- and put it in the automatic entry/exit gates. The best way to 085-0855. see the sights is from the upper decks of a famous red double decker bus. They pass almost all the capital’s landmarks and Useful Addresses and Phone Numbers famous shops. You’ll find it much easier and cheaper to buy a Travelcard or a Visitor Oyster Card which are both valid for use London Tourist Information Centre, on London’s red buses and on the Underground. Travelcards Victoria Station Forecourt are paper tickets available for 1 or 7 days of travel in London. London, SW1V 1JU Oyster is a smartcard which can store credit to pay for T +44 0 90 68 66 3344 journeys. It is valid across all travel zones and automatically calculates the cheapest fare for all the journeys you make in a Visit London, single day. Further information can be found at: 6th Floor, 2 More London Riverside http://visitorshop.tfl.gov.uk/home.html London SE1 2RR T 020 7234 5800 Taxis in London Useful websites If travelling around London a black cab/minicab is your safest option. You can stop a black cab anywhere provided the www.visitbritain.com yellow ‘for hire’ sign is illuminated. Minicabs are a cheaper www.visitlondon.com option for longer journeys and have to be ordered by telephone. Make sure you ask the price prior to booking. Consult the ‘Yellow Pages’ telephone directory under the heading ‘minicabs’.

Dover cliffs, England

13 Know before you go Ireland

The Facts Capital: Dublin Population: 4.4 million Location: Southern Europe Land area: 70,280km2 (27,135m2) Language: English & Irish (Gaelic) Famous for: St. Patrick, Leprechauns, Guinness

Money Matters Food and Drink

The currency used is the Euro. In the last decade, Ireland has made a giant gastronomic leap. Bank opening Hours Common foods include smoked salmon, , and a variety of seafood, and game when in season. Traditional Mondays to Fridays, 10am to 4pm and will be closed on public dishes consist of Irish stew, boxty (potato ) and holidays. coddle (boiled pork ). The country is best known for its stout and beer, the most famous being Guinness. Geography Other, popular brands include Murphy’s Irish Stout, Beamish, and Kilkenny beer. Whiskey is also renowned with the most famous Mostly level to a rolling interior plain surrounded by rugged distilleries being the Old Midleton Distillery in Cork, the Old hills and low mountains; there are sea cliffs on the west Jameson Distillery in Dublin, and the Bushmills Distillery in Antrim. coast. Over 40% of the population resides within 100 km (60 Water throughout the Republic of Ireland is safe to drink. miles) of Dublin. Best Buys Climate and Clothing Tweed clothing, traditional Aran knitwear from the Aran Islands Ireland has a mild, temperate climate with cool summers and (once handmade by fishermen featuring family patterns), Irish mild winters. Average summer temperatures range from 15ºC music, linen, pottery, Waterford crystal, Irish whiskey and to 21ºC (60ºF to 70ºF), July being the warmest month. Average basketry. winter temperatures range from 5ºC to 8ºC (40ºF to 46ºF). The most useful clothes are casuals, lightweight wools, Shopping Hours sweaters for cold spells, comfortable walking shoes and a light raincoat. Mondays to Saturdays, 9am to 5.30pm. Some towns have late night shopping until 8 or 9pm on Thursdays or Fridays. Many Manners and Customs shops are open on Sunday.

The Irish are a charming, hospitable people and the rural Postal Information lifestyle has remained largely unchanged for years. The centre of life is still the village community centred around the church and the pub. As of 2004, smoking is prohibited in public areas Most post offices are open Mondays to Fridays 9am to 5 or within the Republic of Ireland – this includes all bars, nightclubs 6pm (closed for an hour around 1pm for lunch in rural areas). and restaurants. Use Irish postage stamps when posting letters in the Republic or Ireland. 14 Know before you go

Telephone

The country code is +353 (dialling in) and the international access code is 00 (dialling out). Public phones are found in post offices, hotels, stores and on the street.

eKIT

The access number for Ireland are 1800-992-363 or 1800- 559-634. Public Toilets

The gender signs on the doors in the republic may be printed in Gaelic, not English. ‘Mna’ is Gaelic for Ladies and ‘Fir’ means gentlemen.

Cliffs of Moher

15 Know before you go Scotland

The Facts Capital: Edinburgh Population: 5 million Location: North of the British Isles Land area: 77,925km2 (30,086m2) Language: English Famous for: Bagpipes, kilts, tartan, the Military Tattoo

who provide a service (e.g. taxi drivers, hotel doormen, and Money Matters airport and railway porters.) As a general guide a 10-15% of the cost of the service should be considered. In hotels and The currency in Scotland is the British Pound (Pound Sterling). restaurants it’s worth checking whether a service charge It is divided into pence (1 Pound Sterling = 100 pence). There has been added to the bill. are four bank notes £5, £10, £20 and £50, and seven coins, 1p, 2p, 5p, 10p, 20p, 50p and £1. There are also some bank notes issued by Scottish banks which are legal tender Food and Drink throughout the UK but which some shopkeepers outside Scotland may look at suspiciously. is probably the best known Scottish delicacy. It is rich in flavour, however some people are put off as it is made from sheep’s offal. Fresh salmon, trout, herring, game and potato Geography are also commonly featured on menus. Scottish Whisky or Scotch is world famous and is sold around the globe. It has Scotland’s terrain is varied and breathtaking. With mountain been distilled in Scotland for centuries and was originally peaks to coastlines with white sandy beaches, it has lush referred to as the water of life – uisge beatha. pastures and extensive woodlands. Best Buys Climate and Clothing Scotland makes some of the world’s best clothing and you’ll Scotland’s climate is generally oceanic, with no extreme find a very good selection of tartans, woollens and tweeds. variations. It is generally cool and wet, so even in Edinburgh crystal, , Edinburgh (candy), mid-summer we advise you take some warm clothes and bagpipes, sheepskin clothing, china, silver jewellery, crystal rainwear. Scotland is generally colder than the rest of the UK, and whisky are also good buys. especially in the more northerly regions. The west tends to be wetter and warmer than the cool, dry east. In upland areas, snow is common in winter, along with fog and mist. Shopping Hours

Monday to Saturday, 9am to 5.30pm. Some stores may be Manners and Customs open on Sunday mornings.

Scotland is a forthright and friendly place with a long tradition of hospitality which has not faded. Residents of Post Office countryside hamlets and the western islands may overwhelm you with their warm and enthusiastic welcome. Open Mondays to Fridays, 9am to 5.30pm, and Saturdays, 9am Tipping is part of the way of life and is expected by most to 12 noon. 16 Know before you go

Telephone

The country code is +44 (dialling in) and international access 00 (dialling out).

Public Toilets

‘Public Conveniences’, ‘WC’ or ‘male’ and ‘female’ symbols identify toilets throughout Scotland.

Useful website www.scotland.com

Edinburgh Castle, Scotland

17 Know before you go Wales

The Facts Capital: Cardiff Population: 2.9 million Location: West of Great Britain Land area: 20,779km2 (8,022m2) Language: English and Welsh Famous for: Passion for Rugby, choirs

and spirits are widely available. Tap water is safe to drink Money Matters and bottled mineral water is also available.

The currency in use is the Pound Sterling (£). It is divided into pence (1 Pound Sterling – 100 pence). Coins are issued in 1p, Best Buys 2p, 5p, 10p, 20p, 50p and £1 and notes in £5, £10, £20 and £50. Look out for locally produced crafts including pottery, Bank opening hours slatecraft, Celtic designed jewellery, hand-woven woollens and love spoons. Love spoons are traditionally hand carved Normal banking hours are Mondays to Fridays, 9.30am wooden spoons produced by young men in Wales since to 3.30pm. the 17th century. They would be presented to women as an offer of their love. If accepted it was a sign that courtship Geography would lead to marriage.

Much of Wales’ diverse landscape is mountainous, Shopping Hours particularly in the north and central regions. About 80% of the land is used for agriculture (including cattle grazing). Monday to Saturday, 9am to 5.30pm. In smaller towns and villages the shops usually close early one day a week Climate and Clothing (often Wednesdays).

Though generally mild with warm summers and cool winters, Postal Information the weather in Wales is variable with rapid climate changes taking place with little or no notice. Light waterproofs or Post boxes come in different shapes and sizes but an umbrella are recommended year round and even in are always red. summer a warm woollen jumper or jacket may be required for cool evenings. Telephone

Food and Drink The country code is +44 (dialling in) and international access 00 (dialling out). There are numerous public telephone boxes; British and continental cuisine is widely available. Try Welsh some take coins and some take phone cards, which can Rarebit, a tasty snack of cheese on toast (there is no rabbit be purchased in newsagents and other retail outlets. involved). Speciality dishes include laverbread (made from seaweed), bara brith (fruit bread), cawl cennin (leek soup), Welsh cakes and Welsh lamb. All the usual beers, wines

18 Know before you go

eKIT

The access numbers are Wales 0800-032-6297, nationwide economy 0845-085-0855.

Useful website www.visitwales.com

Snowdonia Mountains, Wales

19 England Wales Project1_Layout 1 27/02/2014 09:33 Page 1

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NewNew FIRINGFIRING LINELINE ExhibitionExhibition OpensOpens SpringSpring 20102010 CCRUISERUISE LLOCHOCH LLOMONDOMOND LLTDTD EstablishedEstablished 1973 1973

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Torphichen Inn

7 The Square Torphichen West Lothian EH48 4LY www.thetorphicheninn.co.uk

Edinburgh, Scotland