联系我们
金鹏会员服务热线 : (86-898)950717 7*24小时金鹏贵宾专线：（86-898）950717-3或（86-898）95339-3 海航24小时订票热线 : (86-898)95339 金鹏俱乐部网址 : ffp.hnair.com 海南航空官方网站 : www.hnair.com 贵宾会员专用信箱 : [email protected] 欧洲24小时订票热线：00800-87689999(适用于匈牙利、比利时、德国、意大利、英国、法国、西班牙、 瑞士、荷兰) 俄罗斯24小时订票热线：810800-8768-9999(适用于阿拉木图，圣彼得堡、莫斯科) 北美24小时订票热线 : 312-374-3700(适用于波士顿、芝加哥、西雅图、圣何塞、多伦多及加拿大地区)
境内及境外营业部联系方式请登陆海航官方网站 www.hnair.com 查阅。
Contact us
Fortune Wings Club Membership Hotline:(86-898)950717 (in China) Hainan Airlines Sales Hotline: (86-898)95339 Website of FFP: ffp.hnair.com Hainan Airlines Official Website: www.hnair.com Elite Member E-mail: [email protected] Hainan Airlines Sales Hotline for Europe: 0080087689999 (Available for Hungary, Belgium, Germany, Italy, Great Britain, France, The Netherlands, Spain and Switzerland) Hainan Airlines Sales Hotline for Russian Federation. & Kazakhstan: 810800-8768-9999 (Available for Alma-ata、 St.Petersburg、Moscow) Hainan Airlines Sales Hotline for N.A.: 312-374-3700(Available all U.S. and Canada) Please Log in to Hainan Airlines Official Website www.hnair.com to contact our domestic sales departments. Please Log in to Hainan Airlines Official Website www.hainanairlines.com to contact our overseas sales departments. 金鹏俱乐部 贵宾会员手册 The Fortune Wings Club Elite Member Handbook 微信Wechat 海南航空APP二维码 金鹏移动网站 金鹏俱乐部FWC 微信公众号二维码 金鹏俱乐部 02 贵宾会员手册 The Fortune Wings Club Elite Member Handbook 尊敬的贵宾会员：
您好！感谢您对海航一如既往的支持与厚爱 , 并祝贺您荣升为海航金鹏俱乐部贵宾会员！
作为贵宾会员 , 您除了可以享受额外积分奖励、优先订票与候补、免费变更及退票、额外
免费行李额, 以及在所有海航通航城市机场享受头等舱或公务舱值机和候机等常规贵宾服务
外，还可享受免费升舱机会、积分透支、定级资格滚动累积、赠送亲友贵宾卡等个性化权
益。本贵宾会员手册将为您详细介绍贵宾会员专享的优惠及服务内容,希望它能给您带来更多
便利。我们衷心希望与您结成永远的朋友！
本手册2020年1月3日起生效 , 将取代以往发放的任何版本贵宾会员手册。
金鹏俱乐部
Dear Elite Member,
In recognition of your continued loyalty in the Fortune Wings Club,congratulations on becom- ing one of our “elites” – a Elite member of Hainan Airlines Fortune Wings Club! As a Elite member, in addition to benefits that our general members enjoy, you are also eligible for exclusive Elite privileges including bonus points, priority reservations and waitlist, free transaction fees for certain ticket changes or refunds, an extra baggage allowance as well as First Class or Business Class check-in and boarding services in all of our cities. Furthermore, with your Elite member card, you will also be able to take advantage of various benefits and offers from our merchant partners. To make your experience with us more convenient, this Elite handbook provides more detailed information regarding the exclusive privileges and services designed just for you. We are committed to serve you better.
This handbook is effective from Jan 3rd, 2020. It replaces any previously issued Fortune Wings Member Handbooks.
The Fortune Wings Club 金鹏俱乐部 04 贵宾会员手册 The Fortune Wings Club Elite Member Handbook 目录 Contents
P 金鹏俱乐部会员级别 P 金鹏俱乐部合作伙伴体系 05 Fortune Wings Club Elite Membership status 24 Meet Our Partners
P 金鹏俱乐部贵宾会员权益一览表 P 温馨提示 11 Exclusive Benefits and Services 26 General Information
P 欢迎申办海航联名信用卡 23 Invitation to apply for Hainan Airlines Co-branded Credit Cards 金鹏俱乐部 06 贵宾会员手册 金鹏俱乐部会员级别 The Fortune Wings Club Elite Member Handbook Fortune Wings Club Elite Membership Status
白金卡 金 卡 银 卡 飞行卡 Platinum Card Gold Card Silver Card Select Card
卡样展示 Elite cards
连续12个月内 within the following 12 months
升级标准 10万定级积分或 5万定级积分或 3万定级积分或 5000定级积分或 status 80个定级航段 40个定级航段 20个定级航段 4个定级航段 Achievement 100,000 Status 50,000 Status 30,000 Status 5,000 Status Standard Qualifying Points Qualifying Points Qualifying Points Qualifying Points (SQPs) or 80 Status (SQPs) or 40 (SQPs) or 20 (SQPs) or 4 Status Qualifying Status Qualifying Status Qualifying Qualifying Segments(SQSs) Segments(SQSs) Segments(SQSs) Segments(SQSs)
贵宾资格有效期 升级当日到第二年次月月末 Validity period of from the day when the card is issued until the following Elite Membership month of the second year
贵宾资格有效期内 within the validity period of Elite membership
保级标准 10万定级积分或 5万定级积分或 3万定级积分或 5000定级积分或 Elite status 80个定级航段 40个定级航段 20个定级航段 4个定级航段 Maintenance 100,000 Status 50,000 Status 30,000 Status 5,000 Status Standard Qualifying Points Qualifying Points Qualifying Points Qualifying Points (SQPs) or 80 Status (SQPs) or 40 Status (SQPs) or 20 Status (SQPs) or 4 Status Qualifying Qualifying Qualifying Qualifying Segments(SQSs) Segments(SQSs) Segments(SQSs) Segments(SQSs)
保级后的有效期 完成保级的当月到第二年次月 Validity period of Elite from month Membership status is maintained until Membership after the following month of the second year maintainance 金鹏俱乐部 08 贵宾会员手册 The Fortune Wings Club Elite Member Handbook
1、会员的定级积分仅指会员搭乘海南航空、大新华航空、天津航空、香港航空、祥鹏航空、首都航 1、Status Qualifying Points(SQPs) represent a percentage of the actual miles flown (including 空、福州航空、金鹏航空、北部湾航空、乌鲁木齐航空、长安航空、桂林航空、西部航空、阿拉斯 applicable minimum mileage guarantees) based on Hainan Airlines, Grand China Air, Tianjin 加航空和维珍澳洲航空的航班，按航距和舱位等级计算的定级积分，不包括消费积分或其他任何促 Airlines, Hong Kong Airlines, Lucky Airlines, Capital Airlines, Fuzhou Airlines, Suparna Airlines, 销奖励积分。 Guangxi Beibu Gulf Airlines, Urumqi Air, AIR CHANGAN, Air Guilin, West Air,Alaska Airlines, Virgin Australia and the booking code purchased. Award points or any other pr omotional bonus 2、会员的定级航段仅限可累积定级积分的乘机。各舱位累积定级航段标准参考各航空公司积分累积标准表。 points is not included. SQPs are only used to determine membership status, not redemption.
3、您的贵宾资格有效期以实物卡片注明为准，仅限您本人在资格有效期内使用。若在升级后贵宾资 2、Status Qualifying Segments(SQSs) are segments you earn on eligible purchased tickets for 格有效期内定级积分或定级航段未达到保级标准，则自动进行相应降级。相关专享优惠与服务需贵 flights on Hainan Airlines, Grand China Air, Tianjin Airlines, Hong Kong Airlines, Lucky Airlines, 宾会员出示本人有效贵宾卡，拒绝出示或未带贵宾卡均不能享受。 Capital Airlines, Fuzhou Airlines, Suparna Airlines，Guangxi Beibu Gulf Airlines，Urumqi Air and Alaska Airlines. For the standard number of SQSs accumulated, you may refer to the point-earn- 4、金鹏俱乐部每日执行一次贵宾卡升级，确保及时为您办理升级。 ing standards chart of each airline company.
5、您的贵宾卡有效期是升级当日至第二年的次月月末。例如：会员2016年7月1日升级为白金卡，卡 有效期为2016年7月1日-2017年8月31日，最长14个月。
6、在您的贵宾卡有效期内，若您里程账户中的定级积分或定级航段达到保级标准，即可获得下一阶
段的贵宾会员资格，例如：白金卡会员，本次卡有效期为2016年7月-2017年8月。会员在卡有效期 期间达到保级标准，可获得下一阶段贵宾会员资格，有效期2017年9月-2018年10月，卡号保持不 变。
7、贵宾会员定级积分/航段滚动累积：在您的贵宾卡有效期内，账户中的定级积分或定级航段超出保
级标准的部分，可以滚动计入下个保级计算周期。例如：金卡会员，本次卡有效期内累积50个定 级航段（金卡保级标准为40个定级航段），保级成功。超出保级标准的10个定级航段计入下一个 保级计算周期，下一周期再累积10个定级航段可保级银卡，再累积30个定级航段可保级金卡，再 累积个70定级航段可升级白金卡。
8、以上标准自2016年1月1日起，正式实施。 金鹏俱乐部 10 贵宾会员手册 The Fortune Wings Club Elite Member Handbook
3、The qualification validity of Elite cards (Platinum, Gold, Silver) is indicated on the actual card. Elite Cards must be used by the member personally within the card validity period only. To stay on your current membership tier, you need to have at least the minimum number of points or have made the necessary number of qualifying flights within the validity period of the Elite card. If this is not the case, your membership tier will be downgraded to corresponding level you have reached ( not step-down).Elite members must present a valid Elite card to enjoy the exclusive benefits stated on this page .
4、Fortune Wings Club will process Elite card status upgrades daily to immediately confirm when a member reaches Elite Membership status.
5、The validity period of Elite membership cards is from the Day the card is issued until the following month of the second year. For example: If in July 1, 2016 the member achieves the Platinum card status the validity of the card is from July 1, 2016 until August 2017.
6、Within the validity period of the Elite card, once the Status Qualifying Points(SQPs) or Status Qualifying Segments(SQSs) total reaches the status maintenance standard, Elite membership status will immediately be granted for the following period. For example: For Platinum Card members, the validity period for the card is July 2016 to August 2017. When the member reaches the status maintenance standard within the card validity period, they can receive Elite member status for the subsequent period. The validity period is from September 2017 to October 2018 and the card number does not change.
7、Elite member Status Qualifying Points(SQPs)/Status Qualifying Segments(SQSs) has a rolling accumulation. Within the validity period of the Elite card, once the Status Qualifying Points(SQPs) or Status Qualifying Segments(SQSs) exceeds the status maintenance standard in the member’s points account, it can be rolled into the next status maintenance period. For example: For a Gold Card member, when 50 Status Qualifying Segments(SQSs) have been accumulated (Gold Card status maintenance standard is 40 base segments), status maintenance will be successful. The 10 Status Qualifying Segments(SQSs) that exceeded the status maintenance standard will be counted in the next status maintenance period. A further 10 Status Qualifying Segments(SQSs) in the following period can be used to achieve Silver Card status or a further 30 Status Qualifying Segments(SQSs) can be accumulated to achieve a Gold card.
8、The above standards are formally implemented as of January 1, 2016. 金鹏俱乐部 12 贵宾会员手册 The Fortune Wings Club Elite Member Handbook 金鹏俱乐部贵宾会员权益一览表 Exclusive Benefits and Services
服务类别 白金卡 金 卡 银 卡 服务类别 白金卡 金 卡 银 卡 Service Categories Platinum Card Gold Card Silver Card Service Categories Platinum Card Gold Card Silver Card
等级消费积分奖励 AS贵宾室⑨ (金额制)① 6-8积分/10元 4-6积分/10元 2-3积分/10元 ▲ ▲ Status bonus points1 10 RMB = 6-8 Points 10 RMB = 4-6 Points 10 RMB = 2-3 Points AS Board Room (Award method: Fare) 等级消费积分奖励 预约引导服务⑩ ▲ (航距制)① 50% 50% 25% Reserved guiding service Status bonus points1 (Award method: Distance) 两舱安检通道 11 优先候补② First/ Business Class ▲ ▲ ▲ √ √ √ Priority Waitlisting Security channel 优先保障经济舱 航班起飞前 小时 远机位摆渡车送机 11 全价票座位③ 24 航班起飞前48小时 24 hours before the ▲ ▲ Preferentially guarantee 48 hours before the flights departure Long-distance Shuttle full price seats of flights departure Bus Service Economy Class
7*24小时贵宾专线④ √ √ 计重制航线30公斤 计重制航线30公斤 计重制航线20公斤 7*24 hour Elite 最优先 top priority 优先 priority √ 额外免费行李额 12 或计件制航线1件 或计件制航线1件 或计件制航线1件 Member line Extra Free Baggage 30 kg for weight 30 kg for weight 20 kg for weight concept route or 1 concept route or 1 concept route or 1 免费升舱机会⑤ Allowance item for piece item for piece item for piece Opportunity for free ▲ ▲ ▲ concept route concept route concept route upgrading
付费客票免费退票 优先行李 13 ▲ ▲ ▲ 与变更⑥ Priority Baggage Free refunds and changes √ √ √ for paid passenger tickets 优先登机 ▲ ▲ ▲ 传统奖励机票免费变更⑦ Priority Boarding Free changes for Fortune √ √ √ Classic Award 不正常航班服务 14 享受公务舱旅客待遇 金鹏贵宾会员值机柜台 本人享用级别 两舱值机柜台 Irregular flight services Enjoy business-class passenger treatment Check-in counter for Check-in counter Personal FORTUNE WINGS ⑧ of first/ business class 值机 benefits Elite member 机上问候 Check in On-board Personal √ √ ▲ 携带同行程人员 Welcome 2 名 1 名 Travel two one 国际国内通用 companion(s)⑧ 免费升舱券 15 Free Upgrade 金鹏贵宾会员休息室 1 张 本人享用级别 两舱休息室 升保级 Coupon used for Lounges for one Personal Lounges of first/ ▲ 奖励 both International 贵宾 FORTUNE WINGS and Domestic benefits ⑧ business class ⑧ Bonus for 休息室 Elite member upgrading Flights Elite and 携带同行程人员 国内免费 lounges 2 名 1 名 maintaining Travel 升舱券 15 2 张 2 张 1 张 two one status companion(s)⑧ Free domestic two two one upgrade coupon 金鹏俱乐部 14 贵宾会员手册 The Fortune Wings Club Elite Member Handbook
服务类别 白金卡 金 卡 银 卡 1、白金卡、金卡、银卡会员除享受基础消费积分奖励外，还可以根据贵宾等级获得等级消费积分奖 Service Categories Platinum Card Gold Card Silver Card 励。2017年7月1日起，贵宾会员乘坐海南航空HU、大新华航空CN、天津航空GS、祥鹏航空 8L、首都航空JD、福州航空FU、北部湾航空GX、金鹏航空Y8、乌鲁木齐航空UQ、长安航空9H、 桂林航空GT、西部航空PN的航班时，依据金额制（合格消费金额）享受等级消费积分奖励，具体
积分透支额度 16 奖励标准请查询网站公示内容；乘坐香港航空HX的航班时，将依据航距制（航距及舱位）享受等级 20000 10000 Points overdraft 消费积分奖励；乘坐合作伙伴航空公司（维珍澳洲航空VA、阿提哈德EY、阿拉斯加航空AS、葡萄牙 航空TP）自营航班不享受等级消费积分奖励，搭乘海南航空HU或香港航空HX或首都航空JD或天津 航空GS为市场方，维珍澳洲航空VA为承运方的代码共享航班可享受等级消费积分奖励。金鹏贵宾
赠送贵宾卡 17 身份（白金卡，金卡，银卡）的金鹿卡持卡人不享受等级消费积分奖励。 一张银卡 Presentation of Elite One Silver Card Member Card 2、遇到多名贵宾会员同时候补相同舱位的情况，候补优先顺序为白金卡、金卡、银卡，相同级别会 员候补相同舱位，将按照提出需求的时间顺序候补； 3、搭乘海南航空(HU)、大新华航空(CN)、祥鹏航空(8L)、天津航空(GS)、首都航空(JD)、福州航空 定级资格滚动有效 (FU)、金鹏航空(Y8)、北部湾航空(GX)、乌鲁木齐航空(UQ)、长安航空（9H）、桂林航空（GT）、 Validity of classification √ √ √ 西部航空（PN）(含国内包机及海航以上各成员公司间代码共享航班)，白金卡会员本人在航班起飞前 roll 24小时(含)致电金鹏俱乐部贵宾专线④提出申请，尽量保证经济舱全价票座位。金卡、银卡会员本人 在航班起飞前48小时(含)致电金鹏俱乐部贵宾专线④提出申请，尽量保证经济舱全价票座位。 4、金鹏俱乐部贵宾专线将提供7*24小时中文服务及国内业务一站式办理，包括预定海南航空(HU)、 会员专属活动 √ √ √ 大新华航空(CN)付费客票及会员相关服务内容。同时此专线为双通道接入，贵宾会员拨打 Members only Events （86-898）95339按3号键或（86-898）950717按3号键均可接通。 5、白金卡、金卡、银卡会员购买海航(HU)、大新华航空(CN)实际承运且挂航空代码的国内自营航班 经济舱全价票(包机、代码共享、保底补贴等特殊航班等客票除外)，可以有机会免费升至当次航班 升级促销活动 公务舱，在航班起飞前24小时之内由会员服务热线根据当次航班经济舱客座率以及公务舱剩余座 Promotion campaign √ √ √ for upgrading 位量，外拨联系会员办理升舱，升舱优先顺序为：白金卡优先于金卡优先于银卡。 6、白金卡、金卡、银卡会员本人购买海南航空(HU)、大新华航空(CN)、祥鹏航空(8L)、天津航空 (GS)、首都航空(JD)、福州航空(FU)、金鹏航空(Y8)、北部湾航空(GX)、乌鲁木齐航空(UQ) 、长安 座位预留服务 18 √ √ 航空（9H）、桂林航空（GT）、西部航空（PN） 实际承运且挂航空代码国内（不含港澳台地区） Seat Reservation Service 航班可累积定级积分舱位的客票，在航班起飞前2小时(含)可申请客票变更或退票，免收退票及变更 手续费。退票或变更需在原出票地进行办理，退票时需出示本人有效贵宾卡或主动提供有效贵宾 卡号，若代理点未按规定执行，请及时与会员服务热线联系说明。此项规定不适用于以下情况： 1)灵活奖励机票及其他不累积定级积分的客票；2)团队票、不定期客票或其它注明“不得退票或 VA贵宾权益保障服务 19 VA premium customer services √ √ √ 变更”字样的特殊产品客票(如同乐轩产品等)；3)含有国际航段的国内客票；4)承运人虽为以上指定 航空公司，但客票号为外航(指不属上述各公司)出的客票；5)其它未尽事宜请参照各成员航运输 总条件及多舱位管理规定。
注：以上列表中的权益金鹏俱乐部有权根据实际情况进行调整，请以实际咨询为准。非正常升级的 7、白金卡、金卡、银卡会员本人使用消费积分兑换海南航空(HU)、大新华航空(CN)、祥鹏航空(8L)、 贵宾会员权益以相应产品政策规定为准。专享优惠与服务需贵宾会员出示本人有效贵宾卡，拒 天津航空(GS)、香港航空(HX)、首都航空(JD)、福州航空(FU)、金鹏航空（Y8）、北部湾航空(GX)、 乌鲁木齐航空(UQ) 、长安航空（9H）、桂林航空（GT）、西部航空（PN） 实际承运且挂航空 绝出示或未带贵宾卡均不能享受。上述专享服务仅限金鹏俱乐部成员航空公司协议通航城市机 代码的国内、国际航班传统奖励机票或奖励升舱（含国内、国际包机及以上各成员公司间代码共享 场，并且需出示本人当日的成员航有效机票。 航班）及境外合作伙伴阿拉斯加航空（AS）、阿提哈德航空（EY）、澳洲维珍航空（VA）和 列表中√为可提供该服务，▲为在条件允许的情况下可提供该服务，具体请见下方金鹏俱乐部 葡萄牙航空（TP）的奖励机票享受航班起飞前免费变更，飞行卡会员享受航班起飞前变更9折优惠。 会员权益说明。 变更需联系原出票地进行办理，变更时需提供有效贵宾卡号，若原出票地未按规定执行，请及时与 会员服务热线联系说明。传统奖励机票及奖励升舱的详细兑换规则及退改规则请查阅积分兑换须知。 金鹏俱乐部 16 The Fortune Wings Club Elite Member Handbook
8、白金卡会员搭乘金鹏俱乐部成员航空公司自营航班可携带两名同航班的同行人员使用两舱值机柜台及 两舱休息室。 金卡会员会员搭乘海南航空（HU）及大新华航空（CN）自营航班可携带一名同航程人员，在北京、 11、 海口、西安、天津出港使用金鹏贵宾会员专属柜台办理值机并进入金鹏贵宾会员休息室候机休息，其 它通航城市可使用两舱值机柜台及两舱休息室。金卡会员搭乘其他金鹏俱乐部成员航空公司（除HU/ CN）自营航班可进入各航司通航城市实际购买客票对应航司签署协议贵宾休息室。 银卡会员于2019年12月31日（含）之前搭乘海南航空（HU）及大新华航空（CN）自营航班， 在北京、海口、西安、天津出港使用金鹏贵宾会员专属柜台办理值机并进入金鹏贵宾会员休息室 候机休息，其它通航城市可使用两舱值机柜台及两舱休息室。银卡会员搭乘其他金鹏俱乐部成员 航空公司（除HU/CN）自营航班可进入各航司通航城市实际购买客票对应航司签署协议贵宾休息 室。 自2020年1月1日（含）起，银卡会员本人搭乘除海南航空（HU）及大新华航空（CN）外的 12 白金卡、金卡会员持本人有效金鹏贵宾卡及海南航空(HU)、大新华航空(CN)、祥鹏航空(8L)、 其他金鹏俱乐部成员航空公司自营航班将取消贵宾休息室权益。（注：2020年6月30日前银卡会员 天津航空(GS)、香港航空(HX)、首都航空(JD)、福州航空(FU)、金鹏航空(Y8)、北部湾航空(GX)、 本人搭乘香港航空（HX）自营航班仍可享受香港机场出港贵宾休息室服务） 乌鲁木齐航空(UQ) 、长安航空（9H）、桂林航空（GT）、西部航空（PN） 实际承运且挂航空 注: 贵宾休息室服务保障以机场实际可提供保障情况为准。 代码的有效机票可享受计重制航线额外30公斤或计件制航线额外1件免费行李额。银卡会员可享受 计重制航线额外20公斤或计件制航线额外1件免费行李额。海南航空(HU)及大新华航空(CN)免费 行李以海航免费托运行李规定为准，其余航司以各司实际行李额制度为准。
13、
10、 金鹏俱乐部 18 贵宾会员手册 The Fortune Wings Club Elite Member Handbook
14、航班不正常时，如需安排住宿，白金卡、金卡及银卡会员本人享受公务舱旅客待遇，白金卡及金 that day。 卡会员的同行人员按照原购票舱位等级安排。 √ in the lists means that the service can be provided. ▲means the service can be provided if conditions permit. For details, please refer to the 15、升舱券使用方法及规则请查看俱乐部网站。 membership rights instruction of FORTUNE WINGS CLUB below.
16、白金卡、金卡会员在兑换消费时可拨打金鹏俱乐部贵宾专线或登录金鹏俱乐部网站申请开通积分 透支功能，在额度允许范围内可多次透支，也可全部使用透支额进行兑换，后续累积积分优先偿还 Rights instruction of Elite members 透支额度。会员降级时若有未偿还清额度，剩余可透支额度可能会显示为负数，当前账户可用消费 1、In addition to the base award points, Platinum Card, Gold Card and Silver Card Elite members can get 积分为：消费积分+剩余可透支额度。例如白金卡会员降级至金卡时有12000分未偿还额度，剩余 status bonus points according to membership status. 可透支额度为当前会员等级可透支额度10000分-未偿还额度12000分=-2000分。 Elite members can earn status bonus points based on eligible spend while taking flights operated by 17、白金卡会员在每个白金卡有效期内可联系贵宾专线或登录金鹏俱乐部网站为一名亲友申请赠送一 Hainan Airlines(HU), Grand China Air(CN), Lucky Air(8L), Capital Airlines(JD), Fuzhou Airlines(FU), Guangxi 张金鹏银卡，赠送对象不能为会员本人，被赠人需为金鹏会员，提交申请后不得更换被赠送人。赠 Beibu Gulf Airlines(GX), Suparna Airlines(Y8), Urumqi Air(UQ), AIR CHANGAN(9H), Air Guilin(GT), 送的金鹏银卡有效期自发卡当日至第二年的次月止，赠送的金鹏银卡不享受额外积分奖励、升保级 West Air(PN) according fare-based award method. Elite members can earn status bonus points based on flight distance and fare class while taking flights operated by Hong Kong Airlines(HX) according 奖励等特殊权益。 distance-based award method. Elite members take prime flights operated by Virgin Australia(VA), Etihad 18、白金卡、金卡会员本人搭乘海航（HU）/大新华航空（CN）国内自营航班可在航班起飞前24小时 Airways(EY), Alaska Airlines(AS), TAP Air Portugal cannot earn status bonus points. Elite members can 内拨打金鹏俱乐部贵宾专线（95339-3或950717-3）办理经济舱前排座位预留，部分城市、部分 earn status bonus points while taking codeshare flights marketed by Hainan Airlines(HU), Hong Kong Airlines(HX), Capital Airlines(JD) or Tianjin Airlines(GS) and operated by Virgin Australia(VA). Fortune Wings 机上座位可能无法提供，以实际咨询为准。 Club elite members who are the Gold Deer Card holders do not enjoy the Status Bonus Points award.
19、自2018年7月2日起，金鹏贵宾会员搭乘维珍澳洲航空VA部分航班，通过出示贵宾会员实体卡，可 2、When several Elite members stand by for the same cabin, priority shall be given to Platinum Card, Gold 享受维珍澳洲航空提供的包含优先值机，额外免费行李额，优先登机和贵宾室使用的权益保障服 Card and Silver Card members in turn. Elite members of the same status will board according to time 务，具体享受权益请见金鹏俱乐部网站。 sequence requested;
3、When taking a flight of Hainan Airlines Company Limited (HU), Grand China Air Co., Ltd. (CN), Lucky Air Note: The FORTUNE WINGS CLUB has the right to adjust benefits in the above table LLC (8L), When taking a flight of Hainan Airlines Company Limited (HU), Grand China Air Co., Ltd. (CN), according to actual conditions. Please refer to actual consultations. Elite members’ rights Lucky Air LLC (8L), Tianjin Airlines Co., Ltd. (GS), Capital Airlines Co., Ltd. (JD), Fuzhou Airlines Co,. Ltd (FU), for abnormal upgrade shall be subject to policies and regulations on relative products. Yangtze River Express Co., Ltd. (Y8) , Guangxi Beibu Gulf Airlines Co., Ltd. (GX) Urumqi Air(UQ), AIR Please provide valid personal elite member card to enjoy the exclusive benefits. If refusing CHANGAN(9H), Air Guilin(GT), West Air(PN)(including domestic chartered flight and code share flights of to or failing to do it, the privileges and services cannot be enjoyed. All privileges and the above member companies including Hainan service above are only available at Fortune Wings Club membership airline companies’ Airlines Company Limited), if Platinum Card members call Elite member hotline line of FORTUNE WINGS destination airports. Passengers should present their effective Hainan Airlines’ tickets on CLUB④ to make an application personally within 24 hours (inclusive) before departure , best efforts will 金鹏俱乐部 20 贵宾会员手册 The Fortune Wings Club Elite Member Handbook
be made to ensure a full-fare economy seat; if Gold Card or Silver Card member calls Elite member line of 7、If Platinum Card, Gold Card and Silver Card members redeem a domestic or international flights of award FORTUNE WINGS CLUB④ to make an application personally within 48 hours (inclusive) before departure , upgrade or Fortune Classic Award (including domestic and international charter flights, and code-sharing best efforts will be made to ensure a full-fare economy seat. flights of member airlines as follows) which can accumulate miles and are operated by and with codes of Hainan Airlines(HU), Grand China Air (CN), Lucky Air (8L), Tianjin Airlines (GS), Hong Kong Airlines (HX), 4、Elite member line of FORTUNE WINGS CLUB provides 7*24 hour Chinese service and one-stop domestic Capital Airlines (JD), Fuzhou Airlines (FU) Suparna Airlines (Y8) and Guangxi Beibu Gulf Airlines(GX), business handling service, including the reservation of paid passenger tickets of Hainan Airlines(HU), Urumqi Air(UQ), AIR CHANGAN(9H), Air Guilin(GT), West Air(PN) or redeem international flights of award Grand China Air(CN) and relevant member services. Meanwhile, the hotline is a two-channel line. Using ticket of Alaska Airlines(AS), Etihad Airways(EY), Virgin Australia(VA), TAP Air Portugal flight,，they can enjoy the cellphone registered by member account to call (86-898)95339 and pressing 3 or directly call free changing ticket service before departure. Select Card members can enjoy 10% discount on changing (86-898)950717 and pressing 3,can reach Elite member department directly. ticket service before departure. Changes and refunds should be handled at ticket office where members get tickets. If agents do not follow rules, please contact Elite member line in time. For the detailed redeem 5、Platinum Card, Gold Card and Silver Card members who buy full pricefull-fare ticket of Economy Class of rules and regulations for returning and modification for Fortune Classic Award and award upgrade, refer to domestic self-support flights for actual acceptance for carriage with aviation code of Hainan Airlines (HU), General Conditions for Redemption. Grand China Air (CN), have the opportunity for complimentary upgrade to business-class Within 24 hours
before departure, member service hotline will call members and handle upgrade according to passenger 8、 load factor of Economy Class and retaining seat capacity of business class of the flight. The upgrade priority order is as follows: Platinum Card, Gold Card, and Silver Card.
6、When Platinum Card, Gold Card and Silver Card members buy China domestic ticket ( not including Hong Kong Taiwan and Macao) passenger ticket of accumulated classification points cabin for actual acceptance for carriage and aviation code of Hainan Airlines (HU), Grand China Air (CN), Lucky Air (8L), Tianjin Airlines (GS), Capital Airlines (JD), Fuzhou Airlines (FU), Suparna Airlines (Y8), Guangxi Beibu Gulf Airlines (GX), Urumqi Air(UQ) , AIR CHANGAN(9H), Air Guilin(GT), West Air(PN) and apply for passenger ticket modification changing or ticket returning refunding within two hours (inclusive) before departure, they can be exempted from handling charge for ticket refunding and changing. Changes and refunds should be handled at ticket office where members get tickets. If agents do not follow rules, please contact 950717 in time. This rules does not apply to the following circumstances: （1）Fortune Flex Award and other ticket with no SQPs accrual. （2）Group ticket, irregular passenger ticket or other passenger tickets of special products marked with “no refund or change”(e.g. Tonglexuan, etc.); （3）Domestic passenger tickets including international segments; （4） Flights operated by above-mentioned airlines with the numbers issued by other airlines (not belonging to the above companies); （5） For other matters not covered, please refer to each member airline’s general transportation conditions and their respective management regulations of various classes. 金鹏俱乐部 22 贵宾会员手册 The Fortune Wings Club Elite Member Handbook
Further implementations are due to the actual security conditions of the airport. 15、Application Rules for Upgrade Coupons please see the Fortune Wings Club website.
16、Platinum Card and Gold Card members can apply for overdraft account for award tickets and cabin 9、If one Platinum Card or Gold Card member with real card of VIP card and flight itinerary or boarding pass for upgrades. Within permitted range, multiple overdrafts can also be made and all the overdraft credit can also that day (flight itinerary must include at least one AS flight segment, except charter and code-sharing flight) be used for redemption, subsequent points will be prioritized for reimbursing the overdraft credit. If there is depart from Anchorage (ANC), Los Angeles (LAX), Portland (PDX) and Seattle (SEA), they each can take a break outstanding overdraft points when the member status is downgraded, the remaining overdraft amount may at Alaska Airlines’ Board room with at most one accompanying passenger. be displayed as a negative number. The available award points of current account are: award points + 10、If Platinum members who takes a plane for actual acceptance for carriage and aviation code of Hainan remaining overdraft amount. For example, when a Platinum Card member is downgraded to a Gold Card, Airlines Company Limited (HU), Grand China Air Co., Ltd. (CN), and takes off from Beijing (T1), Haikou, Xi’an, there is 12,000 outstanding overdraft points, the remaining overdraft amount is -2000 points (the current Taiyuan or Urumqi, can call Elite member line of FORTUNE WINGS CLUB and reserve guiding service 12 hours member status overdraft credit 10,000 points - the outstanding amount 12000 points). before departure. According to adjustable resources of the airport, specially assigned person guides the 17、One Platinum Card member can apply for a free Fortune Wings Silver Card for a friend or a family member member from check-in counter to Elite lounges. within the validity period by contacting Elite member line or logging in the Fortune Wings Club website, who 11、If Platinum Card members take international or domestic self-operated flights of Hainan Airlines (HU), Grand cannot be the member himself/herself. The beneficiary is required to be the FORTUNE WINGS member, and China Air (CN), one can useFirst/Business Class security channel with rest card issued by the check-in counter it cannot be changed after the application. The gift silver card is valid from the day when the card is issued and can enjoy the service of free inter-terminal shuttle bus to remote boarding gate. For further information until the following month of the second year, members who hold gift silver card cannot enjoy privileges such please visit Fortune Wings Club website. The actual service guarantee is subject to the security conditions of as extra bonus points, bonuses for upgrading membership and maintaining statuses. the airport on the spot. 18、If Platinum Card and Gold Card members take domestic self-operated flights of Hainan Airlines (HU), Grand If Gold Card members take flights operated by and with codes of Hainan Airlines (HU) and Grand China Air China Air (CN), one can call the Fortune Wings Club Elite Members’service hotline (95339-3 or 950717-3) (CN), they can use First Class security channel and enjoy exclusive shuttle bus service to remote gates when and book economy class front seat reservation service in 24 hours before departure. Part of the city/flight departing from Haikou, Xi'an, Taiyuan and Urumqi. seats may not be available, please subject to the actual consultation. If Silver Card members take flights operated by and with codes of Hainan Airlines (HU) and Grand China Air (CN), they can use First Class security channel when departing from Haikou, Xi'an, Taiyuan and Urumqi. 19、Effective from 2 July, 2018, Fortune Wings Club elite members can enjoy including lounge access, priority Other special services such as airport security channels and shuttle bus service are subject to airport support check-in, extra baggage allowance and priority boarding premium customer services by presenting valid physical membership cards when taking part of Virgin Australia(VA) flights. For more details please visit 12、If providing a valid Fortune Wings Elite member card and tickets operated under the codes of Hainan Airlines Fortune Wings Club website. (HU), Grand China Air(CN), Lucky Air (8L), Tianjin Airlines (GS), Hong Kong Airlines (HX), Capital Airlines (JD), Fuzhou Airlines (FU)，Suparna Airlines (Y8) and Guangxi Beibu Gulf Airlines(GX), Urumqi Air（UQ）, AIR CHANGAN(9H), Air Guilin(GT), West Air(PN), Platinum Card members and Gold Card members can enjoy 30kg of extra free baggage allowance for weight concept route or one piece of baggage for piece concept route; Silver Card members can enjoy 20kg of extra free baggage allowance for weight concept route or one piece of baggage for piece concept route. 欢迎申办海航联名信用卡 For more free baggage limit details of Hainan Airlines (HU), Grand China Air(CN) please refer to Hainan Airlines’free baggage limit. For other airlines, you will need to adhere to their actual baggage allowance system. Invitation to apply for Hainan Airlines Co-branded Credit Cards
13、If providing valid Fortune Wings Elite member cards and domestic and international tickets operated by and with codes of Hainan Airlines (HU) and Grand China Air(CN), Platinum Card members and Gold Card members 海南航空与多家银行联合发行联名信用卡，兼具海航金鹏会员卡与国际信用卡功能。刷卡消费， can enjoy priority baggage services at destination airports. When taking Hainan Airlines’ or Grand China 银行积分自动转换为金鹏积分；专属功能，满足金鹏会员不同需求。 Air’s city-to-city flights of Beijing, Haikou, Xi'an, Taiyuan, Urumqi, Guangzhou, Shenzhen, Dalian, Silver Card
members can enjoy priority baggage services. Hainan Airlines has issued co-branded credit cards with selected banks. A co-branded credit card, apart from serving all the functionalities of a normal credit card, stands for the membership of Hainan Airlines’ loyalty program, the Fortune 14、If it is required to arrange accommodation when the flight is abnormal, Platinum Card, Gold Card and Silver Wings Club. Points can be accrued from card spending. Each kind of those co-branded credit cards has their own Card members will enjoy Business Class passenger treatment,and travel companions of Platinum Card and distinctive features, catering to different needs of loyalty program members. Gold Card members are treated according to original purchased seat class. 金鹏俱乐部 24 贵宾会员手册 The Fortune Wings Club Elite Member Handbook
联名卡 累积标准 专属功能 申请方式 联名卡 累积标准 专属功能 申请方式 Co-branded Points Earning Ratios Exclusive Features How to Apply Co-branded Points Earning Ratios Exclusive Features How to Apply Credit Card Credit Card
牡丹海航联名 卡种齐全，涵盖银联单币种、美国运通双币种、万事达 生日月享受积分消费双倍金鹏积分。 多币种、Visa全币种，满足会员境内外使用需求 在一个自然年内商旅类消费满2万元，于次年首月 信用卡 16元人民币=1积分 增值白金卡: 7人民币=1金鹏积分； 额外赠送上一自然年度常规赠送总金鹏积分数5% ICBC&HNA 1 points earned on RMB16 Union Pay Single Currency, American Express Double Co-Branded Credit Currencies, MasterCard Multiple Currencies, Visa All 臻享白金卡： 的金鹏积分奖励。 Card Currencies 10人民币=1金鹏积分； 2018年6月8日-2019年6月7日，广发海航联名信 广发海航联名 金、普卡： 14人民币=1金鹏积分。 用卡全免外汇交易服务费。 银联品牌：高额航意险，白金卡享无限次农行签约机场 信用卡 Enjoy the double points of Fortune Wings points for 贵宾厅、3次专家预约挂号、农行网点贵宾等高端服务。 CGB&HNA Value-added Platinum Card: 1 your birthday month. VISA品牌：外币消费、取现免货币转换费，外币消费双 Co-Branded Credit point earned on RMB 7 spent In a natural year, the business travel expenses 白金卡： 信用卡 Card Enjoy the Platinum Card: 1 point amounted to 20,000 yuan, and in the first month of 12 倍积分，紧急补卡、中文客服等境外支付服务，海外精 the following year, the Fortune Wings points reward 积分 金鹏积分 earned on RMB 10 spent =1 选名店优惠，境外消费返高额刷卡金。 of 5% of the total Fortune Wings points will be 金穗海航联名 金、普卡：15信用卡 Gold/Base: 1 point earned on given in the previous year. Union Pay user: high-cost aviation insurance, Platinum card RMB 14 spent From June 8, 2018 to June 7, 2019, Guangfa HNA 积分=1金鹏积分 co-branded credit card enjoys free foreign 信用卡 enjoy unlimited high-end airport VIP lounge services in any exchange transaction service fee. ABC&HNA Platinum Card:1 point airport that signing with ABC, 3 free hospital expert registration, Co-Branded Credit earned on RMB 12 spent ABC branch VIP services. 永久豁免年費 Card VISA user: foreign currency consumption, no currency Gold/Base: 1 point 持卡人乘坐香港航空任何機艙客位，均 conversion fee, double points reward from foreign currency 工銀亞洲 簽賬 可每年免費享用香港航空「紫荊堂」及 earned on RMB 15 spent consumption, credit card emergency replace for loss , 香港航空 每8港元 = 1 FWC積分 「遨堂」機場貴賓室5次 mandarin customer service and other overseas payment Visa 白金卡 services, overseas high-end store discounts, overseas Spending: HK$ 8 = 1 FWC Perpetual Annual Fee Waiver consumption return high credit card gold. ICBC (Asia) Hong Point Principal Cardholder can enjoy free visit of Kong Airlines Visa Hong Kong Airlines "Club Bauhinia" and "Club Platinum Card Autus" VIP Lounge for 5 times per year when travelling with Hong Kong Airlines 中信海航联名 白金卡/金卡： 金鹏积分家庭账户，主副卡单独消费，账户内金鹏积分 信用卡 10元/15元人民币=1积分 持卡人乘坐香港航空任何艙位，可與同行親友每 合并累积，可全家共享兑换 本地簽賬每消費 CITICB&HNA 1 points earned on 年5次免費使用香港航空機場貴賓室「遨堂」及 Co-Branded Credit RMB10 (Platinum)or Family account: Earned points accumulated into one account 建行（亞洲） 6 港元 = 1 FWC積分 「紫荊堂」 Card RMB15(Gold) spent 香港航空 海外簽賬、香港航空官方銷售渠道 持卡人可優先辦理登機手續及優先登機（適用於 Fly Away信用卡 簽賬每消費4 港元 = 1 FWC積分 香港國際機場） Cardholder can enjoy free access to Hong Kong 豪华白金卡：10元人民币=1积分 CCB (Asia) Hong Local Spending HK$6 = 1 Airlines “Club Autus” and “Club Bauhinia” VIP lounge 5 Elite Platinum: 1 points Kong Airlines Fly FWC Point times per year with travel companions when travelling earned on RMB10 spent Away Credit Card Overseas Spending, Hong with Hong Kong Airlines flights Kong Airlines official sales Cardholders can enjoy Priority Check-in & Priority 民生海航联名卡 白金持卡人直接匹配最佳西方酒店贵宾会员身份，入住 channels HK$4 = 1 Point Boarding in Hong Kong International Airport 信用卡 标准白金卡：15元人民币=1积分 即尊享酒店贵宾服务 Standard Platinum: 1 points CMSB&HNA earned on RMB15 spent Platinum cardholders eligible for match of BestWestern 中銀香港航空 Co-Branded Credit Rewards elite membership Visa Signature卡: Card 本地簽賬每消費 金卡、普卡：18元人民币=1积分 乘坐香港航空任何艙位，可與同行乘客每年5 5港元 = 1 FWC積分 Gold/Base: 1 points 次免費使用香港航空機場貴賓室「遨堂」及 earned on RMB18 spent 海外及網上簽賬每消費 中銀香港 「紫荊堂」 3港元 = 1 FWC積分 航空Visa卡 持卡人可以5折積分兌換獎勵機票（適用於指 Visa白金卡:本地簽賬每消費 1.白金卡持卡人在中国大陆以外的国际和地区消费，尊 定出發日期及航線） 中银海航联名 BOC Hong Kong 6港元 = 1 FWC積分 白金卡/金卡： Airlines Visa Card 中銀香港航空Visa Signature卡持卡人於香港 享双倍信用卡积分累积； 海外及網上簽賬每消費 信用卡 12元/18元人民币=1积分 航空網上渠道購買機票享額外FWC積分獎賞 2. 持卡人专享海航酒店集团优惠价格； 4港元 = 1 FWC積分 Platinum/Gold:1 points BOC&HNA Free access to Club Autus and Club Bauhinia at Co-Branded Credit earned on 1.Platinum cardholders accumulate double credit card BOC Hong Kong Airlines Visa RMB12/RMB18 spent Hong Kong International Airport Five times per year Card points in the country or regional outside mainland China Signature Card: with your travel companions on any Hong Kong 2. Cardholders enjoy exclusive discounts for HNA Hotels Local Spending HK$5 = 1 FWC Airlines flights Point Redeem Award Tickets with 50% FWC Points Overseas and Online Spending during the promotion period (applied to selected HK$3 = 1 Point destinations and travel period) 1、白金卡持卡人尊享金鹏俱乐部贵宾会员7折升级标准 BOC Hong Kong Airlines Visa BOC HKA Visa Signature Card cardholders can Platinum Card: earn Extra FWC Points when purchasing air tickets 2、 持卡人本人购票可获赠高额航空意外险、延误险 Local Spending HK$6 = 1 FWC on Hong Kong Airlines website and Mobile App 龙卡海航联名 白金卡/金卡： Point 3、独享“龙卡星期六”各大商户满减优惠 Overseas and Online Spending 信用卡 14元/15元人民币=1积分 HK$4 = 1 Point 1. Platinum cardholders enjoy the 30% discount standard CCB&HNA Platinum/Gold:1 points for Fortune Wings Club VIP members Co-Branded Credit earned on RMB14/RMB15 spent 2. The cardholder can receive a high amountof aviation Card accident insurance and delay insurance when purchasing air ticket. 3. Exclusive offer in merchants of “Dragon Card Saturday" 俱乐部合作伙伴 Meet Our Partners 白金卡： 16人民币/ 华夏海航联名 2.5美元=1金鹏积分 钻石卡主卡持卡人享受7折升级成为海航金鹏贵宾金、 您可以通过搭航班或在我们的合作伙伴处进行信用卡消费、预订酒店、下榻酒店、租赁汽车、休闲旅游、 信用卡 钻石卡： 10人民币/ 美食佳肴、健身美体、通讯服务等多种方式获取金鹏积分奖励。当积分达到规定的标准时，您可以用帐户 1.5美元=1金鹏积分 银卡优惠权益；免费使用机场快速安检通道、机场贵 HXB&HNA 宾厅、机场贵宾接送等。 中的积分程兑换奖励机票、升舱、租车、美食及各种精美礼品。 Co-Branded Credit Platinum Card:1 point Card earned on RMB 16 or Diamond Card main cardholders enjoy a 30% discount to become HNA Fortune Wings Club Gold and Silver card As a member, you may earn Fortune Wings points by flying with us or making purchases at our USD 2 spent preferential interests; free use of airport rapid security merchant partners by using your credit card, making hotel reservations, renting a car, travel for leisure, Diamond Card: 1 point express, airport VIP lounge, airport VIP transport, etc. earned on RMB 10 or dining, at fitness clubs, using communication services and other activities. When your accrued points USD 1.5 spent has reached the specified standard, you may redeem points in your account for airline award tickets, cabin upgrades, car rentals, dining and exciting gifts. 金鹏俱乐部 26 贵宾会员手册 金鹏俱乐部合作伙伴一览表 The Fortune Wings Club Elite Member Handbook Fortune Wings Club Partners 航空公司 Airlines 汽车租赁 Car Rental
其他 Others
银行 Banks
温馨提示 General Information 金鹏俱乐部 常 旅 客 计 划 的 规 则 与 条 款 同 样 适 用 于 金 鹏 贵 宾 会 员 ， 有 关 规 则 与 条 款 请 登 陆 金 鹏 官 网 FFP.HNAIR.COM 查阅。 额外积分奖励在会员飞行积分累计的同时计入其里程帐户，海航金鹿卡会员不享受贵宾会员额外积分奖励。 酒店预订 本手册有中英文两个版本。当英文版与中文版发生冲突时，以中文版为准。 Hotel Reservations 金鹏俱乐部有权对本手册中的内容进行调整，请以金鹏俱乐部官方网站ffp.hnair.com公示内容为准。 联名卡刷卡消费累积积分最终解释权归银行。 金鹏俱乐部保留本手册的最终解释权。
General Terms and Conditions for The Fortune Wings Club Frequent Flyer Program also apply to Elite members. For details on terms and conditions, please log into the official website for Fortune Wings Club FFP.HNAIR.COM. Bonus points are credited into the points account as they accrue. Hainan Airlines Golden Deer Card members do not enjoy bonus points for elite members. This handbook is available in English and Chinese versions. In case of any discrepancies between the Chinese and the English version, the Chinese version shall prevail. The Fortune Wings Club has the right to amend any content in this handbook. The latest information is available on the official website of The Fortune Wings Club: ffp.hnair.com. The bank reserves the right of interpretation about the points accumulation policy of the co-branded credit card. The Fortune Wings Club reserves the right to final interpretation of this handboo.