Table of Contents
Preface...... xx
Volume I
Section 1 Fundamental Concepts and Theories
Chapter 1 The Business Process Management Systems to Support Continuous Improvements...... 1 Paolo Renna, University of Basilicata, Italy Carmen Izzo, University of Basilicata, Italy Tiziana Romaniello, University of Basilicata, Italy
Chapter 2 Quality Assurance in Open and Distance Learning...... 22 Amir Manzoor, Bahria University, Pakistan
Chapter 3 Education, Gender, and Child-Rights: Salient Issues in SDGS Years in ADO-ODO/OTA Local Government Area of Ogun State, Nigeria...... 36 Taiwo O. Abioye, Covenant University, Nigeria Kehinde Oyesomi, Covenant University, Nigeria Esther Ajiboye, Covenant University, Nigeria Segun Omidiora, Covenant University, Nigeria Olusola Oyero, Covenant University, Nigeria
Chapter 4 Challenges of Public Policies for an Inclusive Higher Education...... 50 Diana Patricia Skewes Muñoz, Instituto Politécnico Nacional, Mexico Jesús Gerardo Alfaro Patiño, Instituto Politécnico Nacional, Mexico
Chapter 5 A Review of Transnational Higher Education...... 67 John David Branch, University of Michigan, USA
Chapter 6 A Sociological Study of the Role of Language in Education...... 87 Naima Saeed, Department of Criminology, University of Karachi, Karachi, Pakistan Tansif Ur Rehman, Area Study Centre for Europe, University of Karachi, Karachi, Pakistan Mehmood Ahmed Usmani, Department of Sociology, University of Karachi, Karachi, Pakistan
Chapter 7 Towards Child-Centred Sustainable Development Goals: Implications on Child Welfare Policy and Practice in Zimbabwe...... 100 Tatenda Goodman Nhapi, Independent Researcher, Zimbabwe Takudzwa Leonard Mathende, UK Local Authority, UK
Chapter 8 The Influence of Changing Paradigms on Educational Management and School Administration...... 128 Şefika Şule Erçetin, Hacettepe University, Turkey Ssali Muhammadi Bisaso, Islamic University in Uganda, Uganda & Hacettepe University, Turkey
Section 2 Development and Design Methodologies
Chapter 9 A Critical Theory Approach to Program Planning...... 143 Stephen Brookfield, University of St. Thomas, USA John Holst, University of St. Thomas, USA
Chapter 10 Summary, Initial Observations, and Getting to a Tentative Theory of Public Investment Behavior...... 162 Arwiphawee Srithongrung, University of Illinois at Springfield, USA Juita-Elena (Wie) Yusuf, Old Dominion University, USA
Chapter 11 School Culture, Effectiveness and Low SES in Trinidad: A Multiple Case Study Diagnosis of an Excelling, a Mostly Effective, and an Underperforming Primary School...... 188 Rinnelle Lee-Piggott, University of Nottingham, UK & University of the West Indies – St Augustine, Trinidad and Tobago
Chapter 12 The Impact of Cost Sharing on Quality of Education in Egypt’s Public Universities...... 226 Engi Mohammed Mostafa Gamal Eldin, IDSC, Egypt
Chapter 13 King Abdulaziz University Path to the Excellence: Mapping between Accreditation and Ranking Systems...... 257 Abdulfattah S. Mashat, University of Jeddah, Saudi Arabia Habib M. Fardoun, King Abdulaziz University, Saudi Arabia
Chapter 14 A School Model for Developing Access to Higher Education for African American: Social Capital and School Choice...... 293 Sheldon Lewis Eakins, Shoshone-Bannock School District, USA
Chapter 15 Maturity Model for E-Learning Classroom, Bimodal and Virtual Courses in Higher Education: A Preliminary Study...... 316 Julia Espinoza-Guzmán, Instituto Tecnológico de Costa Rica, Cartago, Costa Rica Marcela Georgina Gómez Zermeño, Tecnológico de Monterrey, Monterrey, Mexico
Chapter 16 Integration Between Knowledge Management and Total Quality Management in Jordanian Universities: Empirical Study...... 330 Issa Mahmoud Shehabat, Yarmouk University, Department of Management Information Systems, Irbid, Jordan
Chapter 17 Evaluating Higher Education Institutions through Agency and Resource-Capabilities Theories: A Model for Measuring the Perceived Quality of Service...... 353 José G Vargas-Hernández, Center for Economic and Managerial Sciences, University of Guadalajara, University, Mexico Salustia Teresa Cano Ibarra, Instituto Tecnológico de Celaya, Mexico
Chapter 18 A Structural Evaluation of University Brand Equity Dimensions: Evidence from Private Indian University...... 376 Vikrant Kaushal, School of Hotel Management and Tourism, Lovely Professional University, Phagwara, India Nurmahmud Ali, School of Hotel Management and Tourism, Lovely Professional University, Phagwara, India
Chapter 19 Design of Crowd Creative Collaborative Education Model Based on PBL: Background, Reflection, and Teaching Practice in Northeastern University in China...... 398 Xinbo Sun, Northeastern University, China
Chapter 20 Risk Based Thinking and Contingency Modeling in Leadership and Administration for Quality Management in Higher Education...... 415 Jasmine K.S., Department of MCA, Rashtreeya Vidyalaya College of Engineering, Bangalore, India
Chapter 21 Are Teachers Prepared to Educate in Citizenship? Some Conclusions From Research in Andalusia, Spain...... 437 Francisco F. García-Pérez, University of Seville, Spain
Chapter 22 An Assessment Study of Quality Model for Medical Schools in Mexico...... 460 Silvia Lizett Olivares Olivares, Tecnologico de Monterrey, Mexico Alejandra Garza Cruz, Tecnológico de Monterrey, Mexico Mildred Vanessa López Cabrera, Tecnologico de Monterrey, Mexico Alex Iván Suárez Regalado, Tecnologico de Monterrey, Mexico Jorge Eugenio Valdez García, Tecnologico de Monterrey, Mexico
Chapter 23 Promoting Active and Meaningful Learning for Digital Learners...... 496 Ebba Ossiannilsson, The Swedish Association for Distance Education, Sweden & The Swedish Association for e-Competence, Sweden & Ossiannilsson Quality in Open Online Learning (QOOL) Consultancy, Sweden
Chapter 24 Design of a University Learning Environment for SMART Education...... 518 Nataliia V. Morze, Borys Grinchenko Kiev University, Ukraine Eugenia Smyrnova-Trybulska, University of Silesia in Katowice, Poland Olena Glazunova, National University of Life and Environmental Sciences of Ukraine, Ukraine
Chapter 25 Effective Decision Making for Knowledge Development in Higher Education: A Case Study of Nigeria...... 546 Nwachukwu Prince Ololube, Ignatius Ajuru University of Education, Nigeria Erebagha Theophilus Ingiabuna, Niger Delta University, Nigeria Undutimi Johnny Dudafa, Niger Delta University, Nigeria
Section 3 Tools and Technologies
Chapter 26 Business Intelligence in Secondary Education: Data-Driven Innovation by Quality Measurement...... 565 Marco Spruit, Utrecht University, The Netherlands Tiffany Adriana, Utrecht University, The Netherlands
Volume II
Chapter 27 A Systematic Public Capital Management and Budgeting Process...... 598 Arwiphawee Srithongrung, University of Illinois at Springfield, USA Juita-Elena (Wie) Yusuf, Old Dominion University, USA Kenneth A. Kriz, University of Illinois at Springfield, USA
Chapter 28 Policy Planning in Higher Technical Education: A System Dynamic Approach...... 620 Sanjay Soni, Mewar University, Chittrograh, Chittrograh, India &Jabalpur Engineering College, Jabalpur, India B.K. Chorasia, Jabalpur Engineering College, Jabalpur, India
Chapter 29 Establishing a Data Culture Using a Data-Driven Instructional System for School Improvement..... 647 Julius N. Shanks, University of Montevallo, USA
Chapter 30 The Case for Effectively Using Existing Business Improvement Models in Australian Schools...... 662 Venesser Fernandes, Monash University, Australia
Chapter 31 The Usage of GIS in Realizing Engineering Education Quality...... 690 Aleksandr Kolesenkov, Ryazan State Radio Engineering University, Russia Aleksandr Taganov, Ryazan State Radio Engineering University, Russia
Chapter 32 A Learning Outcome Inspired Survey Instrument for Assessing the Quality of Continuous Improvement Cycle...... 702 Abdallah Namoun, Islamic University of Madinah, Medina, Saudi Arabia Ahmad Taleb, Islamic University of Madinah, Medina, Saudi Arabia Mohammed Al-Shargabi, Najran University, Najran, Saudi Arabia Mohamed Benaida, Islamic University of Madinah, Medina, Saudi Arabia
Chapter 33 Mobile Open-Access Revolutionizing Learning Among University Students in Kenya: The Role of the Smartphone...... 725 Margaret W. Njeru, Riara University, Kenya
Chapter 34 A Social Knowledge Management Platform for Universal Primary Education Online...... 743 Somprakash Bandyopadhyay, Indian Institute of Management Calcutta, India Arina Bardhan, Indian Institute of Management Calcutta, India Priyadarshini Dey, Indian Institute of Management Calcutta, India Shrabastee Banerjee, Indian Institute of Management Calcutta, India Srimoyee Das, Indian Institute of Management Calcutta, India Kalyan S. Mandal, Indian Institute of Management Calcutta, India
Chapter 35 Using the QFD Matrix as a Major Continuous Improvement Tool to Improve Organizational Quality...... 763 Ahmed Mansour Mohsin, University of Southern Queensland, Australia Fernando F. Padró, University of Southern Queensland, Australia Karen Trimmer, University of Southern Queensland, Australia
Chapter 36 University Rankingphilia and Phobia: Emerging Trajectories and Quality Assurance in Africa...... 790 Peter Akinsola Okebukola, Crawford University, Nigeria
Chapter 37 Student Perceptions of E-Learning Service Quality, E-Satisfaction, and E-Loyalty...... 806 Long Pham, School of Management, College of Business and Social Sciences, University of Louisiana at Monroe, Monroe, USA & Department of Economics and Management, Thuyloi University, Hanoi, Vietnam Stan Williamson, School of Management, College of Business and Social Sciences, University of Louisiana at Monroe, Monroe, USA Ronald Berry, College of Business and Social Sciences, University of Louisiana at Monroe, Monroe, USA
Chapter 38 Tools to Change School Culture: Learning About Learning Together...... 831 Maria C. Guilott, The University of Southern Mississippi, USA Gaylynn A. Parker, The University of Southern Mississippi, USA Celeste A. Wheat, The University of West Alabama, USA
Section 4 Utilization and Applications
Chapter 39 Relationships Between Emotional Intelligence, Leadership Style, and School Culture...... 854 Mirta R. Segredo, Miami-Dade County Public Schools, Miami, FL, USA Peter J. Cistone, Florida International University, Miami, FL, USA Thomas G. Reio, College of Education, Florida International University, Miami, FL, USA
Chapter 40 Service Quality and Quality Assurance in Higher Education: A Case of Bangladesh...... 875 Sheikh Md. Monzurul Huq, Jahangirnagar University, Bangladesh Sheikh Mohammed Rafiul Huque, Jahangirnagar University, Bangladesh Arindam Banik, International Management Institute, India
Chapter 41 Students’ Research Competence Formation of the Quality of Open and Distance Learning...... 900 Ekaterina Egorkina, ITMO University, Russia Mikhail Ivanov, International University in Moscow, Russia Andrey Yurievich Valyavskiy, International University in Moscow, Russia
Chapter 42 New Principals’ School Culture Awareness and School Change...... 921 Rinnelle Lee-Piggott, University of Nottingham, UK & University of the West Indies – St Augustine, Trinidad and Tobago
Chapter 43 Exploring Chinese Faculty Perceptions of Quality Standards for Online Education...... 944 Dave Dai, Michigan State University, USA John M. Dirkx, Michigan State University, USA
Chapter 44 Quality Assurance in English Education in Omani Schools: A Critical Look...... 964 Christopher Denman, Sultan Qaboos University, Oman Rahma Al-Mahrooqi, Sultan Qaboos University, Oman
Chapter 45 Education for Sustainable Development (ESD) in Higher Education...... 986 Margaret Stella Suubi Ujeyo, Busitema University, Uganda
Chapter 46 #FeesMustFall Campaign and the Quest for Accessible, Quality, and Decolonized Higher Education in South Africa...... 1003 Ndwakhulu Stephen Tshishonga, University of KwaZulu-Natal, South Africa
Chapter 47 Angolan Higher Education, Policy, and Leadership: Towards Transformative Leadership for Social Justice...... 1023 Nicolau Nkiawete Manuel, Washington State University, USA
Chapter 48 Analysis of Factors Influencing Chinese Undergraduate Students’ Choice of Foreign Postgraduate Education...... 1048 Genshu Lu, Xi’an Jiaotong University, China Mei Tian, Xi’an Jiaotong University, China Man Hong Lai, The Chinese University of Hong Kong, Hong Kong
Chapter 49 Quality Assurance and Accreditation in Open and Distance Learning...... 1079 Vimbi Petrus Mahlangu, University of South Africa, South Africa
Chapter 50 Secondary School Teacher Preparation in the Age of Inclusive Education...... 1098 Emmanuel Adjei-Boateng, University of Ghana, Ghana Joseph Ezale Cobbinah, University of Ghana, Ghana
Chapter 51 University Governance and Academic Leadership Capacity Building: Perspectives of European and Chinese University Staff Members...... 1111 Chang Zhu, Vrije Universiteit Brussel, Belgium Merve Zayim-Kurtay, Vrije Universiteit Brussel, Belgium
Chapter 52 Environmental Education and Education for Sustainable Development Through Mobile Learning: Transgressing the Geographical Boundaries...... 1135 Shachi Shah, Indira Gandhi National Open University, India V. Venkat Ramanan, Indira Gandhi National Open University, India
Chapter 53 Knowledge Management and Capacity Building in Higher Education Holds Key to the Development of a Nation...... 1158 Rajat K. Baisya, Indian Institute of Technology, Delhi, India
Volume III
Chapter 54 A Comparative Study on the Curriculum in the Community-Based Chinese Heritage Language (CHL) Schools and Dual Language Immersion (DLI) Program...... 1170 Shizhan Yuan, University of North Carolina at Chapel Hill, USA
Chapter 55 Preparing and Training Higher Education Faculty to Ensure Quality Online Learning and Teaching...... 1228 Ben Seipel, University of Wisconsin – River Falls, USA & California State University – Chico, USA Chiara Francesca Ferrari, California State University – Chico, USA
Chapter 56 Higher Education at a Crossroads: Accountability, Globalism and Technology...... 1253 Pamela A. Lemoine, Columbus State University, USA Thomas Hackett, Columbus State University, USA Michael D. Richardson, Columbus State University, USA
Chapter 57 Mainstreaming Conflict Sensitivity in Education Programming...... 1287 Obi Ndifon Neji, Institute for Peace and Strategic Studies, University of Ibadan, Nigeria
Section 5 Organizational and Social Implications
Chapter 58 Hidden Curriculum and School Culture as Postulates of a Better Society...... 1312 Renata Jukić, J. J. Strossmayer University of Osijek, Croatia
Chapter 59 Cost of Poor Quality Management on Organizational Performance in Educational Settings...... 1334 Shuti Steph Khumalo, University of South Africa, South Africa
Chapter 60 Cultural Diversity and Accreditation: A Shared Understanding of Quality...... 1355 Elif Toprak, Anadolu University, Turkey Asuman Nurhan Şakar, Anadolu University, Turkey
Chapter 61 Principals and Student Achievement: A Comparative Study of Eight Countries...... 1378 S. Marshall Perry, Saint Mary’s College of California, USA Karen M. Sealy, Independent Educational Consultant, USA Héctor X. Ramírez-Pérez, Universidad Panamericana, Mexico Thomas C. DeNicola, Independent Researcher, USA Yair Cohen, Independent Researcher, USA
Chapter 62 Integration Between Knowledge Management and Total Quality Management in Jordanian Universities: Empirical Study...... 1405 Issa Mahmoud Shehabat, Yarmouk University, Jordan Mohammad Berrish, Shaqra University, Saudi Arabia
Chapter 63 Effective Leadership and Management in Universities through Quality Management Models...... 1437 Nwachukwu Prince Ololube, Ignatius Ajuru University of Education, Nigeria Comfort N. Agbor, University of Calabar, Nigeria Chinyere Onyemaechi Agabi, Ignatius Ajuru University of Education, Nigeria
Chapter 64 Parental/Guardian Subsidization of Extra Tuition and the Marginalization of the Poor in Zimbabwe: Social Exclusion in Education Sector in Zimbabwe...... 1459 David Makwerere, Bindura University of Science Education, Zimbabwe Donwell Dube, Lupane State University, Zimbabwe
Chapter 65 Academicians Quality of Work Life and Its Influence on Value of Education...... 1479 Chandra Sekhar Patro, Gayatri Vidya Parishad College of Engineering (Autonomous), India
Chapter 66 Stifled Teacher Efficacy: A Threat to Post-Method Pedagogy Implementation...... 1495 Ardene Virtue, Church Teachers’ College, Jamaica
Chapter 67 Human Capital as a Determinant of Long-Term Economic Growth...... 1518 Siriwan Saksiriruthai, Suan Sunandha Rajabhat University, Thailand
Chapter 68 The Determinant of Student Satisfaction in Academic and Administrative Services in Private Universities...... 1534 Benjamin Ghansah, Data Link Institute, Tema, Ghana Juliana Serwaa Andoh, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana Patrick Gbagonah, Data Link Institute, Tema, Ghana Joy Nana Okogun-Odompley, Data Link Institute, Tema, Ghana
Chapter 69 High Quality Online Programs: The Role of Leadership and Teamwork to Support Student- Centered Graduate Education...... 1552 Sharon E. Norris, Spring Arbor University, USA
Chapter 70 Democratic Citizenship Education in South Africa: Can We Trust Our Teachers?...... 1571 Nuraan Davids, Stellenbosch University, South Africa
Chapter 71 Impact of Mathematics School Performance at Middle School for Academic Institutional Management Based on the Checkland Methodology...... 1593 Joel García Mendoza, Instituto Politécnico Nacional, Mexico Edgar Oliver Cardoso Espinosa, Instituto Politécnico Nacional, Mexico Jorge Mejía Bricaire, Instituto Politécnico Nacional, Mexico Fernando Briseño Hurtado, Instituto Politécnico Nacional, Mexico
Chapter 72 ICT in Chinese Higher Education: Opportunities and Challenges...... 1614 Xiaobin Li, Brock University, Canada
Chapter 73 A Fuzzy Approach for Ranking of Student’s Expectation From a Technical Institute...... 1628 Ajit Kumar Singh, Department of Mechanical Engineering, NIT Raipur, Raipur, India A. M. Rawani, NIT Raipur, Raipur, India
Section 6 Critical Issues and Challenges
Chapter 74 The Impact of Knowledge and Attitude of SGB Members Toward Adoption of Social Justice and Democracy: Challenges, Implications, and Opportunities...... 1642 Austin Musundire, University of South Africa, South Africa Rudzani Israel Lumadi, University of South Africa, South Africa
Chapter 75 Stakeholder Approach for Quality Higher Education...... 1664 Neeta Baporikar, HP-GSB, Namibia University of Science and Technology, Namibia
Chapter 76 Educational Data Mining and Indian Technical Education System: A Review...... 1691 Nancy Kansal, Mewar University, India Vijender Kumar Solanki, Institute of Technology and Science Ghaziabad, India Vineet Kansal, ITS Engineering College, Greater Noida, UP, India
Chapter 77 Investigating the Role of Data-Driven Decision-Making Within School Improvement Processes...... 1707 Venesser Fernandes, Monash University, Australia
Chapter 78 A Critical Investigation of Quality Assurance in Open Distance E-Learning...... 1726 Victor Justice Pitsoe, University of South Africa, South Africa Moeketsi Letseka, University of South Africa, South Africa
Chapter 79 Is the Character of Institutional Leadership Central to the Quality of Higher Education (HE) Management?...... 1740 Nwachukwu Prince Ololube, Department of Educational Management and Planning, Faculty of Education, Ignatius Ajuru University of Education, Port Harcourt, Nigeria
Section 7 Emerging Trends
Chapter 80 Building a Culture of Trust in Higher Education Institutions: Challenges for a New Type of Quality Management...... 1763 Magdalena Platis, University of Bucharest, Romania
Chapter 81 School Leaders in a Time of Accountability and Data Use: Preparing Our Future School Leaders in Leadership Preparation Programs...... 1782 Evan G. Mense, Southeastern Louisiana University, USA Dana M. Griggs, Southeastern Louisiana University, USA Julius N. Shanks, University of Montevallo, USA
Chapter 82 Role of University Rankings in the Context of Lack of Resources: National and Institutional Challenges...... 1807 Magdalena Platis, University of Bucharest, Romania
Index...... xxiv