Table of Contents Preface.................................................................................................................................................. xx Volume I Section 1 Fundamental Concepts and Theories Chapter 1 TheBusinessProcessManagementSystemstoSupportContinuousImprovements............................. 1 Paolo Renna, University of Basilicata, Italy Carmen Izzo, University of Basilicata, Italy Tiziana Romaniello, University of Basilicata, Italy Chapter 2 QualityAssuranceinOpenandDistanceLearning.............................................................................. 22 Amir Manzoor, Bahria University, Pakistan Chapter 3 Education,Gender,andChild-Rights:SalientIssuesinSDGSYearsinADO-ODO/OTALocal GovernmentAreaofOgunState,Nigeria............................................................................................. 36 Taiwo O. Abioye, Covenant University, Nigeria Kehinde Oyesomi, Covenant University, Nigeria Esther Ajiboye, Covenant University, Nigeria Segun Omidiora, Covenant University, Nigeria Olusola Oyero, Covenant University, Nigeria Chapter 4 ChallengesofPublicPoliciesforanInclusiveHigherEducation........................................................ 50 Diana Patricia Skewes Muñoz, Instituto Politécnico Nacional, Mexico Jesús Gerardo Alfaro Patiño, Instituto Politécnico Nacional, Mexico Chapter 5 AReviewofTransnationalHigherEducation...................................................................................... 67 John David Branch, University of Michigan, USA    Chapter 6 ASociologicalStudyoftheRoleofLanguageinEducation............................................................... 87 Naima Saeed, Department of Criminology, University of Karachi, Karachi, Pakistan Tansif Ur Rehman, Area Study Centre for Europe, University of Karachi, Karachi, Pakistan Mehmood Ahmed Usmani, Department of Sociology, University of Karachi, Karachi, Pakistan Chapter 7 TowardsChild-CentredSustainableDevelopmentGoals:ImplicationsonChildWelfarePolicy andPracticeinZimbabwe................................................................................................................... 100 Tatenda Goodman Nhapi, Independent Researcher, Zimbabwe Takudzwa Leonard Mathende, UK Local Authority, UK Chapter 8 TheInfluenceofChangingParadigmsonEducationalManagementandSchoolAdministration..... 128 Şefika Şule Erçetin, Hacettepe University, Turkey Ssali Muhammadi Bisaso, Islamic University in Uganda, Uganda & Hacettepe University, Turkey Section 2 Development and Design Methodologies Chapter 9 ACriticalTheoryApproachtoProgramPlanning............................................................................. 143 Stephen Brookfield, University of St. Thomas, USA John Holst, University of St. Thomas, USA Chapter 10 Summary,InitialObservations,andGettingtoaTentativeTheoryofPublicInvestment Behavior.............................................................................................................................................. 162 Arwiphawee Srithongrung, University of Illinois at Springfield, USA Juita-Elena (Wie) Yusuf, Old Dominion University, USA Chapter 11 SchoolCulture,EffectivenessandLowSESinTrinidad:AMultipleCaseStudyDiagnosisofan Excelling,aMostlyEffective,andanUnderperformingPrimarySchool.......................................... 188 Rinnelle Lee-Piggott, University of Nottingham, UK & University of the West Indies – St Augustine, Trinidad and Tobago Chapter 12 TheImpactofCostSharingonQualityofEducationinEgypt’sPublicUniversities........................ 226 Engi Mohammed Mostafa Gamal Eldin, IDSC, Egypt  Chapter 13 KingAbdulazizUniversityPathtotheExcellence:MappingbetweenAccreditationandRanking Systems............................................................................................................................................... 257 Abdulfattah S. Mashat, University of Jeddah, Saudi Arabia Habib M. Fardoun, King Abdulaziz University, Saudi Arabia Chapter 14 ASchoolModelforDevelopingAccesstoHigherEducationforAfricanAmerican:Social CapitalandSchoolChoice.................................................................................................................. 293 Sheldon Lewis Eakins, Shoshone-Bannock School District, USA Chapter 15 MaturityModelforE-LearningClassroom,BimodalandVirtualCoursesinHigherEducation:A PreliminaryStudy............................................................................................................................... 316 Julia Espinoza-Guzmán, Instituto Tecnológico de Costa Rica, Cartago, Costa Rica Marcela Georgina Gómez Zermeño, Tecnológico de Monterrey, Monterrey, Mexico Chapter 16 IntegrationBetweenKnowledgeManagementandTotalQualityManagementinJordanian Universities:EmpiricalStudy............................................................................................................. 330 Issa Mahmoud Shehabat, Yarmouk University, Department of Management Information Systems, Irbid, Jordan Chapter 17 EvaluatingHigherEducationInstitutionsthroughAgencyandResource-CapabilitiesTheories:A ModelforMeasuringthePerceivedQualityofService..................................................................... 353 José G Vargas-Hernández, Center for Economic and Managerial Sciences, University of Guadalajara, University, Mexico Salustia Teresa Cano Ibarra, Instituto Tecnológico de Celaya, Mexico Chapter 18 AStructuralEvaluationofUniversityBrandEquityDimensions:EvidencefromPrivateIndian University............................................................................................................................................ 376 Vikrant Kaushal, School of Hotel Management and Tourism, Lovely Professional University, Phagwara, India Nurmahmud Ali, School of Hotel Management and Tourism, Lovely Professional University, Phagwara, India Chapter 19 ,DesignofCrowdCreativeCollaborativeEducationModelBasedonPBL:Background Reflection,andTeachingPracticeinNortheasternUniversityinChina............................................. 398 Xinbo Sun, Northeastern University, China  Chapter 20 RiskBasedThinkingandContingencyModelinginLeadershipandAdministrationforQuality ManagementinHigherEducation...................................................................................................... 415 Jasmine K.S., Department of MCA, Rashtreeya Vidyalaya College of Engineering, Bangalore, India Chapter 21 AreTeachersPreparedtoEducateinCitizenship?SomeConclusionsFromResearchin Andalusia,Spain................................................................................................................................. 437 Francisco F. García-Pérez, University of Seville, Spain Chapter 22 AnAssessmentStudyofQualityModelforMedicalSchoolsinMexico.......................................... 460 Silvia Lizett Olivares Olivares, Tecnologico de Monterrey, Mexico Alejandra Garza Cruz, Tecnológico de Monterrey, Mexico Mildred Vanessa López Cabrera, Tecnologico de Monterrey, Mexico Alex Iván Suárez Regalado, Tecnologico de Monterrey, Mexico Jorge Eugenio Valdez García, Tecnologico de Monterrey, Mexico Chapter 23 PromotingActiveandMeaningfulLearningforDigitalLearners..................................................... 496 Ebba Ossiannilsson, The Swedish Association for Distance Education, Sweden & The Swedish Association for e-Competence, Sweden & Ossiannilsson Quality in Open Online Learning (QOOL) Consultancy, Sweden Chapter 24 DesignofaUniversityLearningEnvironmentforSMARTEducation.............................................. 518 Nataliia V. Morze, Borys Grinchenko Kiev University, Ukraine Eugenia Smyrnova-Trybulska, University of Silesia in Katowice, Poland Olena Glazunova, National University of Life and Environmental Sciences of Ukraine, Ukraine Chapter 25 EffectiveDecisionMakingforKnowledgeDevelopmentinHigherEducation:ACaseStudyof Nigeria................................................................................................................................................. 546 Nwachukwu Prince Ololube, Ignatius Ajuru University of Education, Nigeria Erebagha Theophilus Ingiabuna, Niger Delta University, Nigeria Undutimi Johnny Dudafa, Niger Delta University, Nigeria Section 3 Tools and Technologies Chapter 26 BusinessIntelligenceinSecondaryEducation:Data-DrivenInnovationbyQuality Measurement....................................................................................................................................... 565 Marco Spruit, Utrecht University, The Netherlands Tiffany Adriana, Utrecht University, The Netherlands  Volume II Chapter 27 ASystematicPublicCapitalManagementandBudgetingProcess.................................................... 598 Arwiphawee Srithongrung, University of Illinois at Springfield, USA Juita-Elena (Wie) Yusuf, Old Dominion University, USA Kenneth A. Kriz, University of Illinois at Springfield, USA Chapter 28 PolicyPlanninginHigherTechnicalEducation:ASystemDynamicApproach............................... 620 Sanjay Soni, Mewar University, Chittrograh, Chittrograh, India &Jabalpur Engineering College, Jabalpur, India B.K. Chorasia, Jabalpur Engineering College, Jabalpur, India Chapter 29 EstablishingaDataCultureUsingaData-DrivenInstructionalSystemforSchoolImprovement...