Curriculum Vitae
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CURRICULUM VITAE JAMES R. THOMPSON 952 Mcelveen Street | Charleston, SC 29412 + 1.843.608.0127 (office) | +1.843.801.7114 (mobile) concentricglobal.co | [email protected] SUMMARY • 54,000+ hours of service in business operations, systems improvement & organizational overhaul • 12,000+ students served • 1200+ leaders mentored on policy, system & process improvement methodology • 450+ organizations served • 40+ start-ups coached • 17+ years advising other businesses • 10+ business failures • 3+ businesses successfully exited • 2+ daughters who think I'm a nerd Proud Work: • Founder & Operator of 5 start-ups • OpEx & organizational overhaul of dozens of family-owned & small businesses • Mentor to thousands of leaders on policy, system and process improvement while having fun • Lead Expert Witness setting precedence with International Trade Commission (ITC) case in Washington DC, • Developer of various global anti-piracy standards in the music industry • Thousands of voluntary hours w/ professional associations, BBBS, various Chambers of Commerce, Arts Councils & civil committees Technical Work: • Software implementation & configuration project leader (ERP, QMS, web development, eCommerce) • Inventory control projects to improve accuracy %, turn time & SOx compliance • TPS Instructor (Toyota Production Systems) & Hoshin Workshop Facilitator, PDCA System Trainer; Problem Solving Group Leader • Lean Six Sigma (LSS) Certified Instructor since 2010 & 2019 • Technical Expert IATF 16949, ISO 14001, ISO 9001, ISO 17025, ISO 45001, AS9100 standards • Exemplar Global Accredited Lead Auditor since 2002 (QMS) • Management system architect & coach to process owners; leadership development • Audit Program Manager Mfg Process Audits (LPAs), QMS, Inventory/Financial Controls & Supply Chain • Senior Process Engineer & Quality Engineer in advanced manufacturing environments • 100% pass rate for client certification (various customer & industry standards) Revised: 30-Jun-20 CONFIDENTIAL CURRICULUM VITAE INDUSTRY EXPERIENCE Concentric Global Founder & Principal Consultant February 2003 – Present Charleston, South Carolina • Founder & President of Concentric Global • Director of Operations & Principal Consultant • Exemplar Global Certified Master Management Consultant (CMMC) • Exemplar Global Certified Lead Auditor (QMS) • QMI/SAI Global Accredited QMS Lead Auditor (QMIICA) • Technical Expert for development of integrated management systems for ISO 14001, ISO 9001, ISO 45001, Automotive Quality (QS9000, ISO/TS 16949 & IATF 16949), Aerospace Quality (AS9100) & other international standards CheckScout, LLC Founder & Director of Operations March 2015 - Present Charleston, South Carolina Selected as a one of the few Harbor Accelerator program start-ups (2015), CheckScout is a software application used to manage "CHECKS" such as inspections, audits, quality control checklists, etc. A manager sets checks to be performed at prescribed frequencies or requested instantly. "SCOUTS" are inspectors, auditors and operators who perform check-activities either as a part of their job function or based on their proximity to the check that is needed. SAI Global Exemplar Global Accredited Lead Auditor (Contractor) 2002 - Present Charleston, South Carolina Exemplar Global & QMIICA Accredited Lead Auditor for Quality Management Systems; contract Lead Auditor with QCB, QMI & QMI-SAI Global Registrars ASQ (American Society for Quality) ASQ Board Member (Past Chair, VP, Conference Chair) July 2013 - Present Charleston, South Carolina ASQ Charleston (Section 1122) Member Leader since 2013 and Senior Member since 2009. Member of various other ASQ Sections since 1995 SCMEP Subject Matter Expert (Contractor) 2012 - 2018 (7 years) Charleston, South Carolina Revised: 30-Jun-20 CONFIDENTIAL CURRICULUM VITAE Project Manager of special projects for quality and process improvement. Projects included training, consulting and management system implementation in ISO 9001, ISO/TS 16949, Root Cause Analysis (RCA), Quality 101, Problem Solving and various other ISO standards. Cummins, Inc. Management System Consultant (QMS, EMS & OHSAS) April 2005 - December 2011 (6 years 9 months) Charleston, South Carolina • Contracted Advisor responsible for management system development & consolidation, combining QMS, EMS and OHSAS systems with cutting-edge IT solutions. • SME for ISO/TS 16949 and IATF 16949, ISO 14001 and OHSAS 18001 compliance/continual improvement initiatives, management systems database development and administration, internal auditing program management, global auditor exchange program and process improvement consultation. Site support included plants and supplier locations globally. Productive Resources Management System Consultant (QMS) August 2004 - September 2008 (4 years 2 months) Columbus, Indiana Management System Architect & Advisor for multiple sites for Productive Resources. Initial QMS implementation and multiple-site registration to ISO 9001. Bryan Cave Lead Expert Witness - International Trade Commission Case October 2006 - March 2008 (1 year 6 months) Washington D.C. Metro Area Lead Expert Witness on United States International Trade Commission (ITC) import/export case setting precedence in heavy duty equipment trade practices. Advanced Nitriding Solutions Quality Management Consultant 2007 - 2008 (2 years) Batesville, Indiana Retained QMS consultant for management system certifications required by key customers (ISO 9001, CQI-9). Columbus Container Inc. Quality/Process Improvement Advisor 2005 - 2008 (4 years) Columbus, Indiana Retainer-based consultant for QMS & Operations Management development; personal advisor to Principal for organizational development, strategic planning and management team re-structuring. Valeo Divisional Quality Systems Manager 1999 - 2003 (5 years) Revised: 30-Jun-20 CONFIDENTIAL CURRICULUM VITAE Auburn Hills, Michigan • Design & deploy robust management systems to meet QS-9000 and ISO/TS 16949 requirements for the North American Automotive Engine Cooling division. • Advised Director-responsibility for management system development, training and business planning • Lead Divisional Auditing Team under all applicable internal & external quality system auditing activities. • Customer representative for product audits; Internal Auditor for ISO 14001, ISO 17025, V1000, V5000 standards. Cinram International Quality Engineer & QMS Management Representative 1994 - 1999 (6 years) Toronto, Canada • Manager of Quality System for ISO 9002 registration (Aug. 99 & Feb. 97) • Certified QMI Lead Auditor for ISO 9002; coordinator of 40+ members for Internal Auditing Team • Training Coordinator and head consultant for IBM-AS/400 networking system; implementation of system into two new Cinram plants in Huntsville, AL and Anaheim, CA • Manager of on-line document control system (Quality Workbench™ & LAN-based system) • Development of SPC system, corrective/preventive actions, customer complaints, nonconforming product control, essential data for top management review, contractual compliance evaluation • Customer interface for special customer requirements with major clients Disney, BMG, Polygram, RIAA Goody’s Family Clothing Retail Manager June 1992 - August 1993 (1 year) Richmond, Indiana • Manager of Men’s clothing department, restock, tuxedo rental during Freshman year of college (+12hrs of studies per semester) • Regional Trainer for new employees and opening of new stores within the Indiana/Ohio region CERTIFICATIONS Exemplar Global, Inc. Certified Master Management Consultant (CMMC) Issued: April 2019 LeanCor Supply Chain Group Certified Lean Six Sigma Green Belt (LSSGB) Instructor Issued: March 2019 Exemplar Global, Inc. ISO 9001:2015 Lead Auditor Revised: 30-Jun-20 CONFIDENTIAL CURRICULUM VITAE Issued: October 2015 Concentric Global IATF 16949:2016 Lead Internal Auditor Issued: October 2016 Concentric Global ISO 14001:2015 Lead Internal Auditor Issued: October 2015 Concentric Global ISO 9001:2015 Lead Internal Auditor Issued: October 2015 South Carolina Real Estate Association Licensed Real Estate Sales Professional Issued: November 2011 Cummins Inc. Six Sigma Certification Issued: June 2011 American Red Cross Certified CPR & First Aid Instructor Issued: August 1995 EDUCATION The Citadel, Baker School of Business, Charleston, SC (2021) MBA Candidate with 4.0 GPA. Completing Masters in Business Administration that began at Ball State University in 2000. Expected graduation spring 2021. Purdue University, West Lafayette, IN (1996) Bachelor’s Degree: Industrial Organizational Psychology & OLS (Organizational Leadership & Supervision Minor) Post-Bachelor University Studies Include: Several graduate-level Industrial Engineering courses (IUPUI – Richmond, Indiana); 3 semesters MBA Entrepreneurial Program (Ball State University – Muncie, Indiana); Dozens of Continued Education classes (i.e. ASQ, Exemplar Global, etc.) OTHER NOTABLE ACTIVITIES Founder & Director - Columbus Entertainment & Events Network, Columbus, IN Co-Founder – Columbus Young Professionals (CYP) Group, Columbus, IN Founder & Promoter – Greenstock Music Festival (2007-2014) Founder & Promoter – Valley Branch Sports & Music Festival (2005-2007) ANSI RAB NAP-accredited QMS Lead Auditor for TS 16949:2002 & ISO 9001:2000 ASQ Board of Directors (Sectional) – Chair, Vice Chair, Programs, Publications, etc. (2005–current) Revised: 30-Jun-20 CONFIDENTIAL CURRICULUM VITAE ASQ Member since 1995 - Sections 0904, 0701, 0711, 0920 Affiliate Member of Columbus Area Arts Council - Columbus,