Subject: Performance of Domestic Airlines for the Year 2018. Traffic Data Submitted by Various Domestic Airlines Has Been Analy

Subject: Performance of domestic airlines for the year 2018.

Traffic data submitted by various domestic airlines has been analysed for the month of Sept 2018. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-Sept 2018 were 1027.93 lakhs as against 849.94 lakhs during the corresponding period of previous year thereby registering a growth of 20.94% (Ref Table 1).

1400.00 Growth: YoY = + 20.94 % MoM = + 18.95 % 1200.00 1027.93 1000.00 849.94 800.00 2017 600.00 2018 400.00 Pax Lakhs) (in Carried 200.00 95.83 113.98

0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Sept 2018 are as follows (Ref Table 2): 100.0 93.6 93.2 90.6 84.9 84.9 90.0 84.6 83.0 82.8 82.7 82.3 82.0 81.5 81.1 79.2 76.2 76.1 80.0 75.7 71.7 70.0 60.0 52.3 50.0 42.5 40.0 29.5

30.0 24.9 Pax Load Factor (%) Factor PaxLoad 20.0 10.0 0.0 0.0 0.0 Air Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Zoom Air Air India Airways Air Deccan Odisha

Aug-18 Sep-18

The passenger load factor in the month of Sept 2018 has shown increasing trend compared to previous month due to beginning of festive season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Sept 2018 has been 1.07 %.Airline-wise details of cancellations are as follows:

Zoom Air 100.00 Air Odisha 57.33 Air Deccan 52.71 Trujet 2.29 AI 1.85 JetLite 1.55 Air Asia 0.66 Spicejet 0.39 Go Air 0.28 IndiGo 0.23 Jet Airways 0.23 Vistara 0.06

0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00 Cancellation Rate (%)

Various reasons of cancellations are indicated below:

Operational 3.3%

Technical 16.1%

Weather 9.8%

Commercial 3.8% Conse/Misc 67.1%

Passenger Complaints during the month

During Sept 2018, a total of 669 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of Sept 2018 has been around 0.59. The airline-wise details are as follows:

Air Odisha 135.6 Air Deccan 23.7 Air India (dom) 1.6 Jet Airways+Jetlite 1.2 Trujet 0.6 Go Air 0.4 IndiGo 0.3 Air Asia 0.2 Spicejet 0.2 Vistara 0.1 Zoom Air 0.0

0.0 20.0 40.0 60.0 80.0 100.0 120.0 140.0 160.0 No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Fare 0.6% Refund Catering 4.5% 0.1% Others Staff Behaviour 12.6% 3.4% Disability 0.6% Flight Problem 24.7%

Customer Service 27.5% Baggage 26.0%

The reason for complaint as percentage compared to the previous month is as follows:

40.0

35.0 28.9 28.0 28.0 27.8

30.0 27.5 26.0 25.2 24.7 24.7 25.0

20.0

15.0 12.6

10.0 8.1 7.3 6.7 6.6 4.5 3.4 3.2 5.0 2.8 0.7 0.6 0.6 0.6 0.6 0.4 0.3 0.1 0.0 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

Jul-18 Aug-18 Sep-18

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of Sept 2018 is given in the following table. Zoom Air did not operate in CAT I routes for the month of Sept 2018. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 103.3 1.60 32.1 Jet Airways + JetLite 57.1 1.24 19.1 Spicejet 98.4 0.99 29.2 Go Air 66.3 1.03 29.4 IndiGo 150.0 1.17 30.0 Vistara 36.3 1.18 18.1 Air Asia 177.5 1.64 87.7 Zoom Air - - - Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 35% 4

On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Sept 2018 is as follows: OTP at Four Metro Airports

Go Air 90.4

Spicejet 89.1

IndiGo 87.6

Jet Airways+JetLite 86.6

Vistara 85.9

Air India (Dom) 74.3

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows:

Air India (Domestic)

BLR 87.2

BOM 74.4

DEL 73.9

HYD 65.0

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Jet Airways + JetLite

BLR 90.7

HYD 88.1

BOM 88.1

DEL 83.1

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Spicejet

HYD 92.2

BLR 90.4

DEL 87.0

BOM 86.7

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Go Air

HYD 91.9

BOM 90.8

BLR 90.3

DEL 89.8

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

IndiGo

DEL 89.6

BOM 87.6

HYD 86.5

BLR 86.1

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Vistara

BLR 88.2

DEL 86.7

BOM 83.2

HYD 78.0

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 4% Wx 2%

ATC 12% Misc 4% Pax 2% Ramp 1% Reactionary 61% Tech 6% Ops 8%

Revenue Earned & Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Air India

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 4.36% 2.20% 2.21% 1.64% 3.00% 0.93% 0.94% 0.66% 0.65% 0.64% 0.67% 0.54% 0.54% 0.50% 0.42% 0.44% 0.42% 0.46% 0.46% 0.42% 0.41% 0.39% 0.35% 0.32% 0.32% 0.30% 0.26% 0.26% 0.28% 0.27% 0.23% 0.17% 0.18% 0.17% 0.17% 0.12% 0.07% 0.08% 0.0%

Aug-18 Sep-18

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 7.41% 7.34% 10.0% 7.01% 4.70% 4.16% 4.03% 5.29% 3.57% 3.40% 3.31% 3.24% 2.85% 2.71% 2.47% 2.43% 2.19% 2.01% 1.93% 1.86% 1.79% 1.82% 1.72% 1.72% 1.72% 1.47% 1.37% 1.34% 1.29% 1.01% 0.90% 0.89% 0.89% 0.86% 0.79% 0.80% 0.66% 0.57% 0.51% 0.0%

Aug-18 Sep-18

Jet Airways

% of Seats Sold in Highest fare bucket 10.0%

8.0%

6.0%

4.0% 2.24%

2.0% 1.33% 0.80% 0.72% 0.59% 0.54% 0.49% 0.47% 0.42% 0.39% 0.39% 0.38% 0.38% 0.37% 0.34% 0.34% 0.34% 0.33% 0.30% 0.28% 0.26% 0.24% 0.21% 0.20% 0.17% 0.15% 0.13% 0.12% 0.05% 0.05% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Aug-18 Sep-18

% of Revenue Earned in Highest fare bucket 10.0%

8.0% 6.29% 6.0% 4.22% 4.0% 1.59% 1.57% 1.48% 1.46% 1.44% 1.40% 1.37% 1.24% 2.0% 1.23% 1.15% 1.12% 1.11% 1.01% 0.82% 0.73% 0.68% 0.67% 0.65% 0.51% 0.50% 0.47% 0.44% 0.38% 0.36% 0.32% 0.30% 0.27% 0.06% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Aug-18 Sep-18

Indigo

% of Seats Sold in Highest fare bucket 10.0%

8.0%

6.0%

4.0%

2.0% 0.77% 0.48% 0.36% 0.15% 0.11% 0.07% 0.06% 0.04% 0.03% 0.03% 0.03% 0.02% 0.02% 0.01% 0.01% 0.01% 0.00% 0.00% 0.01% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Aug-18 Sep-18

% of Revenue Earned in Highest fare bucket 10.0%

8.0%

6.0% 4.25% 4.0% 2.96%

2.0% 1.37% 0.75% 0.61% 0.47% 0.30% 0.25% 0.22% 0.20% 0.15% 0.11% 0.09% 0.04% 0.03% 0.03% 0.03% 0.02% 0.02% 0.02% 0.02% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Aug-18 Sep-18

Go Air

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 7.80%

10.0% 7.01% 5.59% 4.09% 3.97% 3.73% 3.73% 2.99% 2.98% 2.91% 2.53% 2.08% 2.05% 1.84% 1.60% 1.52% 1.30% 1.17% 1.09% 0.68% 0.66% 0.65% 0.56% 0.49% 0.29% 0.28% 0.17% 0.17% 0.14% 0.12% 0.12% 0.07% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0% 0.00%

Aug-18 Sep-18

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 17.83% 16.30% 16.27% 10.42% 9.49% 8.83% 8.29% 7.36% 7.36% 10.0% 7.17% 6.40% 6.24% 5.30% 4.87% 4.52% 4.34% 3.87% 3.33% 3.00% 2.03% 1.89% 1.61% 1.45% 1.29% 0.82% 0.76% 0.61% 0.56% 0.51% 0.32% 0.25% 0.19% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Aug-18 Sep-18

Spicejet

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0% 1.00% 1.0% 0.60% 0.45% 0.43% 0.26% 0.24% 0.20% 0.19% 0.17% 0.12% 0.09% 0.08% 0.07% 0.06% 0.04% 0.04% 0.02% 0.02% 0.02% 0.02% 0.01% 0.01% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Aug-18 Sep-18

% of Revenue Earned in Highest fare bucket 10.0%

8.0%

6.0%

4.0% 1.65% 1.65% 1.54% 2.0% 1.49% 1.30% 1.30% 1.25% 1.10% 0.93% 0.66% 0.60% 0.53% 0.48% 0.38% 0.29% 0.28% 0.17% 0.14% 0.13% 0.12% 0.10% 0.03% 0.02% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Aug-18 Sep-18

Vistara

% of Seats Sold in Highest fare bucket 10.0%

8.0%

6.0%

4.0% 2.46%

2.0% 1.62% 0.89% 0.27% 0.25% 0.23% 0.22% 0.20% 0.17% 0.15% 0.12% 0.13% 0.12% 0.11% 0.08% 0.06% 0.05% 0.04% 0.04% 0.04% 0.03% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Aug-18 Sep-18

% of Revenue Earned in Highest fare bucket 10.0%

8.0%

6.0%

4.0% 3.24% 1.66% 2.0% 1.50% 0.63% 0.47% 0.45% 0.41% 0.40% 0.26% 0.16% 0.16% 0.15% 0.15% 0.14% 0.12% 0.11% 0.11% 0.07% 0.04% 0.04% 0.02% 0.02% 0.00% 0.00% 0.00% 0.0%

Aug-18 Sep-18

Air Asia

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0% 0.04% 0.04% 0.01% 0.01% 0.00% 0.00% 0.0% BLR-DEL DEL-GAU CCU-DEL

Aug-18 Sep-18

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0% 0.48% 0.15% 0.03% 0.03% 0.02% 0.00% 0.0% BLR-DEL DEL-GAU CCU-DEL

Aug-18 Sep-18

Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. Status of No. Status of Facilities No. Status of ofPax Facilities & ofPax & Compensation ofPax Facilities Affected Compensation Affected Affected  Refund  Refreshments  Refunds  Rebookedon  Refunds where  Rescheduling other flights pax desired  Hotel 26863 Air India 922  Hotel 4174  Rescheduling accommodation accommodation  Amount spent  Compensation of Rs.  Compensation of on facilitation of 21.46 lakhs Rs. 44.92 lakhs Rs. 65.75 lakhs  Refund  Rebooked on  Refunds  Refreshments Jet other flights  Rescheduling  Refunds where Airways 1973 1522 1157  Hotel pax desired and  Hotel accommodation JetLite accommodation.  Rescheduling  Compensation of Rs. 56.24 lakhs  Refreshments  Refreshments  Transfer to other 2057  Rescheduling 15336 airlines SpiceJet 66 2.98 lakhs  Compensation of Rs.  Amount spent 15.08 lakhs on facilitation of Rs. 37.43 lakhs  All pax given refreshments 436  Refreshments 1226 Go Air Nil Nil  Refunds where  Rescheduling pax desired  Rescheduling  Refreshments  Rescheduling Indigo 11 Nil 7091 37666  Refreshments  Compensation of Rs. 0.23 lakhs  Refreshments  Rescheduling Air Asia Nil Nil 132 2.64 lakhs 3450  Amount spent on facilitation of Rs 7.19 lakhs  Refreshments Vistara 1 0.09 lakhs 450 3.39 lakhs 2431  Rescheduling

TruJet Nil Nil 515 9.81 lakhs Nil Nil Zoom Air Nil Nil 158 Nil Nil Nil Air Nil Nil 9 Nil 9 Nil Deccan Air Nil Nil 13 Nil 13 Nil Odisha

SUMMARY

Denied Boarding Cancellations Delays No. ofPax Facilities & No. ofPax Facilities & No. ofPax Facilities Affected Compensation Affected Compensation Affected Rs. 104.23 Rs. 52.62 lakhs Rs. 110.38 2157 lakhs 17008 compensation 88516 lakhs towards compensation and facilities facilitation

Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2018

Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 15.29 99.36 114.65 86.7 13.3 Feb 14.23 93.21 107.44 86.8 13.2 Mar 15.53 100.27 115.80 86.6 13.4 Ist Quarter 45.06 292.84 337.90 86.7 13.3 Apr 15.31 99.82 115.13 86.7 13.3 May 15.18 103.38 118.56 87.2 12.8 Jun 14.11 99.14 113.25 87.5 12.5 IInd Quarter 44.60 302.34 346.94 87.1 12.9 Jul 14.30 101.27 115.57 87.6 12.4 Aug 14.41 99.13 113.54 87.3 12.7 Sep 13.45 100.54 113.98 88.2 11.8 IIIrd Quarter 42.16 300.94 343.09 87.7 12.3 Oct

Nov

Dec

IVth Quarter

Total 131.81 896.11 1027.93 87.2 12.8

Percentage Share Air India Private Total Data of 2017 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 37.01 235.79 272.79 86.4 13.6 IIndQtr 37.52 251.24 288.76 87.0 13.0 IIIrdQtr 38.67 249.71 288.38 86.6 13.4 IVthQtr

Total 113.20 736.73 849.94 86.7 13.3 Growth (%) = 16.44 21.63 20.94

Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2018 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet JetLite Spice Go Air IndiGo Air Vistara Trujet Zoom Air Air (Dom) Airways Jet Asia Air Deccan Odisha Jan 84.6 88.7 89.7 95.0 90.0 89.7 83.7 87.0 77.0 80.2 50.3 - Feb 86.7 90.4 90.3 96.3 90.4 91.8 88.0 91.2 77.0 84.2 68.0 29.3 Mar 83.6 86.2 87.1 95.0 88.0 89.0 82.0 88.2 72.4 70.4 53.1 26.0 Apr 84.0 85.6 84.4 95.5 89.5 91.9 87.5 88.8 80.0 75.1 35.0 26.0 May 81.3 80.4 80.2 94.8 89.2 91.0 89.7 85.7 82.7 75.1 48.7 32.1 Jun 80.9 79.5 79.6 93.3 88.6 88.3 86.7 84.8 79.0 78.8 44.7 33.5 Jul 82.3 83.9 80.5 93.8 87.2 88.7 79.7 84.1 74.8 0.0 19.0 5.9 Aug 82.3 82.0 79.2 93.6 84.6 82.8 76.2 81.5 75.7 0.0 52.3 24.9 Sep 81.1 84.9 83.0 93.2 90.6 82.7 71.7 84.9 76.1 0.0 42.5 29.5 Oct Nov Dec

Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2018) Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air Indigo Air Asia Vistara Zoom Air Trujet Air Deccan Air Odisha Pax Carried 15.29 16.37 2.63 14.48 10.95 45.57 4.89 4.10 0.03 0.33 0.01 - Jan Market Share 13.3 14.3 2.3 12.6 9.6 39.7 4.3 3.6 0.0 0.3 0.0 - Pax Carried 14.23 15.72 2.32 13.32 10.21 42.90 4.56 3.84 0.03 0.31 0.01 0.00 Feb Market Share 13.2 14.6 2.2 12.4 9.5 39.9 4.2 3.6 0.0 0.3 0.0 0.0 Pax Carried 15.53 17.43 1.84 14.74 10.40 45.76 5.24 4.42 0.01 0.43 0.00 0.00 Mar Market Share 13.4 15.0 1.6 12.7 9.0 39.5 4.5 3.8 0.0 0.4 0.0 0.0 Pax Carried 45.06 49.52 6.79 42.53 31.56 134.23 14.69 12.36 0.07 1.06 0.02 0.00 IstQtr Market Share 13.3 14.7 2.0 12.6 9.3 39.7 4.3 3.7 0.0 0.3 0.0 0.0 Pax Carried 15.31 16.94 1.73 14.27 10.10 45.80 5.79 4.63 0.02 0.53 0.00 0.01 Apr Market Share 13.3 14.7 1.5 12.4 8.8 39.8 5.0 4.0 0.0 0.5 0.0 0.0 Pax Carried 15.18 16.26 1.82 14.59 10.34 48.53 6.48 4.71 0.05 0.57 0.01 0.01 May Market Share 12.8 13.7 1.5 12.3 8.7 40.9 5.5 4.0 0.0 0.5 0.0 0.0 Pax Carried 14.11 15.12 1.94 13.70 10.55 46.73 6.01 4.52 0.04 0.52 0.01 0.00 Jun Market Share 12.5 13.3 1.7 12.1 9.3 41.3 5.3 4.0 0.0 0.5 0.0 0.0 Pax Carried 44.60 48.32 5.50 42.56 30.99 141.06 18.28 13.86 0.11 1.62 0.02 0.02 IIndQtr Market Share 12.9 13.9 1.6 12.3 8.9 40.7 5.3 4.0 0.0 0.5 0.0 0.0 Pax Carried 14.30 15.76 1.71 14.27 10.27 48.65 5.58 4.51 0.00 0.51 0.00 0.00 Jul Market Share 12.4 13.6 1.5 12.3 8.9 42.1 4.8 3.9 0.0 0.4 0.0 0.0 Pax Carried 14.41 15.61 1.63 14.04 10.14 47.57 5.37 4.23 0.00 0.51 0.01 0.01 Aug Market Share 12.7 13.8 1.4 12.4 8.9 41.9 4.7 3.7 0.0 0.4 0.0 0.0 Pax Carried 13.45 16.13 1.82 13.63 9.89 49.20 4.98 4.36 0.00 0.50 0.01 0.00 Sep Market Share 11.8 14.2 1.6 12.0 8.7 43.2 4.4 3.8 0.0 0.4 0.0 0.0 IIIrdQtr Pax Carried 42.16 47.51 5.17 41.94 30.30 145.42 15.93 13.11 0.00 1.52 0.03 0.01 Market Share 12.3 13.8 1.5 12.2 8.8 42.4 4.6 3.8 0.0 0.4 0.0 0.0

Pax Carried Oct Market Share

Pax Carried Nov Market Share

Pax Carried Dec Market Share

Pax Carried IVthQtr Market Share

TOTAL Pax Carried 131.81 145.34 17.46 127.04 92.85 420.71 48.89 39.33 0.18 4.20 0.07 0.03 Market Share 12.8 14.1 1.7 12.4 9.0 40.9 4.8 3.8 0.0 0.4 0.0 0.0

Table 4

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

Air Asia 9 0.2 9 0

Vistara 4 0.1 4 0

Go Air 40 0.4 40 0

Indigo 154 0.3 154 0

SpiceJet 21 0.2 21 0

Jet Airways + JetLite 218 1.2 218 0

Air India (Dom) 213 1.6 165 48

TruJet 3 0.6 3 0

Air Deccan 3 23.7 3 0

Zoom Air 0 0.0 0 0

Air Odisha 4 135.6 4 0

Total 669 0.59 621 48