Subject: Performance of domestic airlines for the year 2018. Traffic data submitted by various domestic airlines has been analysed for the month of Sept 2018. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Sept 2018 were 1027.93 lakhs as against 849.94 lakhs during the corresponding period of previous year thereby registering a growth of 20.94% (Ref Table 1). 1400.00 Growth: YoY = + 20.94 % MoM = + 18.95 % 1200.00 1027.93 1000.00 849.94 800.00 2017 600.00 2018 400.00 Pax Carried (inLakhs) Pax 200.00 95.83 113.98 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Sept 2018 are as follows (Ref Table 2): 100.0 93.6 93.2 90.6 84.9 84.9 90.0 84.6 83.0 82.8 82.7 82.3 82.0 81.5 81.1 79.2 76.2 76.1 80.0 75.7 71.7 70.0 60.0 52.3 50.0 42.5 40.0 29.5 30.0 24.9 Pax Pax LoadFactor (%) 20.0 10.0 0.0 0.0 0.0 Air Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Zoom Air Air India Airways Air Deccan Odisha Aug-18 Sep-18 1 The passenger load factor in the month of Sept 2018 has shown increasing trend compared to previous month due to beginning of festive season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of Sept 2018 has been 1.07 %.Airline-wise details of cancellations are as follows: Zoom Air 100.00 Air Odisha 57.33 Air Deccan 52.71 Trujet 2.29 AI 1.85 JetLite 1.55 Air Asia 0.66 Spicejet 0.39 Go Air 0.28 IndiGo 0.23 Jet Airways 0.23 Vistara 0.06 0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00 Cancellation Rate (%) Various reasons of cancellations are indicated below: Operational 3.3% Technical 16.1% Weather 9.8% Commercial 3.8% Conse/Misc 67.1% 2 Passenger Complaints during the month During Sept 2018, a total of 669 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of Sept 2018 has been around 0.59. The airline-wise details are as follows: Air Odisha 135.6 Air Deccan 23.7 Air India (dom) 1.6 Jet Airways+Jetlite 1.2 Trujet 0.6 Go Air 0.4 IndiGo 0.3 Air Asia 0.2 Spicejet 0.2 Vistara 0.1 Zoom Air 0.0 0.0 20.0 40.0 60.0 80.0 100.0 120.0 140.0 160.0 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Fare 0.6% Refund Catering 4.5% 0.1% Others Staff Behaviour 12.6% 3.4% Disability 0.6% Flight Problem 24.7% Customer Service 27.5% Baggage 26.0% 3 The reason for complaint as percentage compared to the previous month is as follows: 40.0 35.0 28.9 28.0 28.0 27.8 30.0 27.5 26.0 25.2 24.7 24.7 25.0 20.0 15.0 12.6 10.0 8.1 7.3 6.7 6.6 4.5 3.4 3.2 5.0 2.8 0.7 0.6 0.6 0.6 0.6 0.4 0.3 0.1 0.0 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour Jul-18 Aug-18 Sep-18 Airline-wise status of redressal of complaints is given at Table – 4. Compliance of Route Dispersal Guidelines Airline-wise Compliance of Route Dispersal Guidelines during the month of Sept 2018 is given in the following table. Zoom Air did not operate in CAT I routes for the month of Sept 2018. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 103.3 1.60 32.1 Jet Airways + JetLite 57.1 1.24 19.1 Spicejet 98.4 0.99 29.2 Go Air 66.3 1.03 29.4 IndiGo 150.0 1.17 30.0 Vistara 36.3 1.18 18.1 Air Asia 177.5 1.64 87.7 Zoom Air - - - Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 35% 4 On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Sept 2018 is as follows: OTP at Four Metro Airports Go Air 90.4 Spicejet 89.1 IndiGo 87.6 Jet Airways+JetLite 86.6 Vistara 85.9 Air India (Dom) 74.3 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) BLR 87.2 BOM 74.4 DEL 73.9 HYD 65.0 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5 Jet Airways + JetLite BLR 90.7 HYD 88.1 BOM 88.1 DEL 83.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet HYD 92.2 BLR 90.4 DEL 87.0 BOM 86.7 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6 Go Air HYD 91.9 BOM 90.8 BLR 90.3 DEL 89.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo DEL 89.6 BOM 87.6 HYD 86.5 BLR 86.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7 Vistara BLR 88.2 DEL 86.7 BOM 83.2 HYD 78.0 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’. Airport 4% Wx 2% ATC 12% Misc 4% Pax 2% Ramp 1% Reactionary 61% Tech 6% Ops 8% 8 in the highestfarebucket on select sectors is 20 asfollows: EarnedRevenue & Seats Sold in Highest Fare Bucket The revenue earned and the number of seats sold by scheduled private airlines 20.0% 30.0% 40.0% 50.0% 10.0% 10.0% 20.0% 30.0% 40.0% 50.0% 0.0% 0.0% 0.90% 0.41% 1.01% 0.26% 0.89% 0.26% 1.93% 0.17% 2.47% % % Revenueof Earned in Highest fare bucket 0.66% 2.43% 0.54% 1.29% 0.23% % Seatsof in Sold Highest fare bucket 1.34% 0.32% 0.79% 0.18% 0.86% 0.17% 2.85% 0.65% 3.24% 0.64% 3.31% 0.93% 4.16% 1.64% Air India Aug Aug-18 1.79% 0.42% 1.72% - 0.39% 18 0.51% 0.32% 3.40% 0.54% Sep Sep-18 0.66% 0.12% 0.80% 0.07% - 18 4.70% 0.44% 0.57% 0.08% 1.86% 0.28% 1.82% 0.27% 1.72% 0.50% 1.72% 0.42% 1.37% 0.46% 1.47% 0.35% 7.41% 2.20% 7.34% 2.21% 7.01% 4.36% 5.29% 3.00% 2.71% 0.46% 4.03% 0.67% 3.57% 0.94% 0.89% 0.42% 2.19% 0.17% 2.01% 0.30% 9 10.0% 10.0% 0.0% 2.0% 4.0% 6.0% 8.0% 0.0% 2.0% 4.0% 6.0% 8.0% 1.48% 0.80% 1.57% 0.54% 0.00% 0.00% 0.00% 0.00% 1.11% 0.47% 1.12% % Revenueof Earned in Highest fare bucket 0.34% 0.51% 0.21% % Seatsof in Sold Highest fare bucket 0.32% 0.15% 0.65% 0.34% 0.82% 0.37% 6.29% 2.24% 4.22% 1.33% 1.44% 0.72% 1.46% 0.49% Jet Airways Aug Aug 1.01% 0.42% 1.23% 0.38% - - 18 18 0.06% 0.05% 0.30% 0.05% Sep Sep 0.00% 0.00% 0.00% 0.00% - - 18 18 0.00% 0.00% 0.00% 0.00% 0.68% 0.13% 0.67% 0.24% 1.24% 0.59% 1.59% 0.38% 1.37% 0.39% 1.40% 0.30% 0.50% 0.39% 0.38% 0.17% 0.47% 0.33% 0.36% 0.26% 0.73% 0.28% 1.15% 0.34% 0.44% 0.20% 0.27% 0.12% 0.00% 0.00% 0.00% 0.00% 10 10.0% 10.0% 0.0% 2.0% 4.0% 6.0% 8.0% 0.0% 2.0% 4.0% 6.0% 8.0% 0.47% 0.07% 0.25% 0.03% 0.02% 0.00% 0.00% 0.00% 0.22% % Revenueof Earned in Highest fare bucket 0.04% 0.04% 0.01% % % Seatsof in Sold Highest fare bucket 0.00% 0.00% 0.00% 0.00% 0.61% 0.11% 0.15% 0.03% 4.25% 0.77% 2.96% 0.48% Aug-18 Aug 0.75% 0.15% 0.11% 0.02% Indigo - 18 0.00% 0.00% 0.00% 0.00% Sep-18 Sep 0.02% 0.00% 0.02% 0.00% - 18 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.20% 0.03% 0.03% 0.01% 0.00% 0.00% 0.00% 0.00% 1.37% 0.36% 0.30% 0.06% 0.03% 0.01% 0.09% 0.02% 0.00% 0.00% 0.00% 0.00% 0.03% 0.01% 0.02% 0.00% 11 10.0% 20.0% 30.0% 40.0% 50.0% 10.0% 20.0% 30.0% 40.0% 50.0% 0.0% 0.0% 10.42% 3.73% 4.87% 1.52% 9.49% 3.73% 3.00% 1.17% 8.29% 3.97% 6.24% % Revenueof Earned in Highest fare bucket 2.99% 7.36% 2.91% 7.17% 2.98% % Seatsof in Sold Highest fare bucket 17.83% 5.59% 7.36% 2.53% 1.45% 0.56% 1.29% 0.66% 0.82% 0.29% 0.76% 0.28% 0.61% 0.14% Aug-18 Aug-18 0.51% 0.12% 3.87% 1.30% Go Air 16.27% 7.01% 0.25% 0.07% Sep-18 Sep-18 0.32% 0.12% 1.61% 0.49% 2.03% 0.65% 8.83% 4.09% 5.30% 1.84% 1.89% 0.68% 16.30% 7.80% 4.52% 1.60% 0.56% 0.17% 6.40% 2.08% 3.33% 1.09% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 4.34% 2.05% 0.19% 0.17% 12 10.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.0% 2.0% 4.0% 6.0% 8.0% 0.19% 1.25% 0.07% 0.53% 0.00% 0.00% 0.00% 0.00% 0.06% 0.38% % % Revenueof Earned in Highest fare bucket 0.00% 0.00% 0.00% 0.00% % Seatsof in Sold Highest fare bucket 0.00% 0.00% 0.17% 0.02% 0.28% 0.04% 1.10% 1.00% 1.54% 0.60% 1.65% 0.45% 1.49% 0.26% Aug-18 Aug 0.00% 0.02% Spicejet 0.03% 0.01% - 18 0.00% 0.00% 0.00% 0.00% Sep-18 Sep 0.14% 0.02% 0.00% 0.00% - 18 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.13% 0.02% 0.00% 0.00% 0.93% 0.17% 0.60% 0.09% 0.10% 0.01% 0.00% 0.00% 0.00% 0.00% 0.48% 0.08% 1.30% 0.43% 1.30% 0.20% 0.66% 0.12% 1.65% 0.24% 0.29% 0.04% 0.12% 0.02% 13 10.0% 10.0% 0.0% 2.0% 4.0% 6.0% 8.0% 0.0% 2.0% 4.0% 6.0% 8.0% 0.63% 0.23% 0.11% 0.12% 0.47% 0.27% 0.41% % Revenueof Earned in Highest fare bucket 0.25% 0.02% 0.04% % Seatsof in Sold Highest fare bucket 0.15% 0.08% 0.14% 0.11% 0.12% 0.04% 0.45% 0.22% 0.26% 0.20% Aug-18 Aug-18 0.16% 0.15% Vistara 0.00% 0.00% Sep-18 Sep-18 1.50% 1.62% 0.04% 0.06% 1.66% 0.89% 3.24% 2.46% 0.00% 0.00% 0.00% 0.00% 0.15% 0.13% 0.11% 0.04% 0.02% 0.00% 0.04% 0.05% 0.40% 0.17% 0.16% 0.03% 0.00% 0.07% 0.12% 14 Air Asia % of Seats Sold in Highest fare bucket 5.0% 4.0% 3.0% 2.0% 1.0% 0.04% 0.04% 0.01% 0.01% 0.00% 0.00% 0.0% BLR-DEL DEL-GAU CCU-DEL Aug-18 Sep-18 % of Revenue Earned in Highest fare bucket 5.0% 4.0% 3.0% 2.0% 1.0% 0.48% 0.15% 0.03% 0.03% 0.02% 0.00% 0.0% BLR-DEL DEL-GAU CCU-DEL Aug-18 Sep-18 15 Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.