Subject: Performance of Domestic Airlines for the Year 2019. Traffic Data Submitted by Various Domestic Airlines Has Been Analy

Subject: Performance of domestic airlines for the year 2019.

Traffic data submitted by various domestic airlines has been analysed for the month of Jan 2019. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan 2019 were 125.08 lakhs as against 114.65 lakhs during the corresponding period of previous year thereby registering a growth of 9.10% (Ref Table 1).

1000.00 Growth: YoY = + 9.10 % MoM = + 9.10 % 800.00

600.00 2018 400.00 2019

Pax Lakhs) (in Carried 200.00 114.65125.08 114.65 125.08

0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Jan 2019 are as follows (Ref Table 2): 100.0 92.7 90.9 94.1 88.9 88.8 88.5 88.4 87.4 87.0 86.4 86.1 85.7 84.2 84.2

90.0 83.1 81.2 80.3 80.0 80.0 78.0 70.0

60.0 53.1 50.0 40.0 30.0 Pax Load Factor (%) Factor PaxLoad 20.0 10.0 0.0 0.0 0.0 Air India Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Star Air Air Airways Heritage Dec-18 Jan-19 * Air Odisha, Air Deccan and Zoom Air did not operate any flight in the month of Jan 2019. 1

The passenger load factor in the month of Jan 2019 has shown decreasing trend compared to previous month due to the end of tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Jan2019 has been 1.81%.Airline-wise details of cancellations are as follows:

Air Heritage 53.85 AI 2.70 IndiGo 2.42 Jet Airways 1.54 JetLite 1.24 Spicejet 0.81 Go Air 0.80 Vistara 0.58 Air Asia 0.12 Trujet 0.00 Star Air 0.00

0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00 Cancellation Rate (%) * Air Odisha, Air Deccan and Zoom Air did not operate any flight in the month of Jan 2019.

Various reasons of cancellations are indicated below:

Commercial 1.4% Technical 8.0%

Operational 12.8%

Weather 50.5%

Conse/Misc 27.2%

Passenger Complaints during the month

During Jan 2019, a total of 917passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of Jan 2019 has been around 0.73. The airline-wise details are as follows:

Air India (dom) 1.7 Jet Airways+Jetlite 1.4 IndiGo 0.6 Spicejet 0.4 Vistara 0.3 Go Air 0.3 Air Asia 0.2 Trujet 0.2 Star Air 0.0 Air Heritage 0.0

0.0 0.5 1.0 1.5 2.0 No. of Complaints/10,000 Pax * Air Odisha, Air Deccan and Zoom Air did not operate any flight in the month of Jan 2019.

Various reasons of passenger complaints are indicated below:

Staff Others Catering Fare Refund Behaviour 4.9% 0.0% 0.5% 2.5% 6.0% Disability 1.4%

Flight Problem Customer 28.5% Service 25.0%

Baggage 31.2%

The reason for complaint as percentage compared to the previous month is as follows:

40.0

35.0 32.5 31.8 31.2 31.0 30.0

30.0 28.5 25.0 23.9 25.0 23.9

20.0

15.0

10.0 6.1 6.0 5.2 4.9 4.6 4.6 2.7 5.0 2.5 2.2 1.4 0.5 0.5 0.5 0.3 0.1 0.0 0.0 0.0 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

Nov-18 Dec-18 Jan-19

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of Jan 2019 is given in the following table. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 108.7 1.40 29.4 Jet Airways + JetLite 55.7 1.38 23.1 Spicejet 132.6 1.22 44.3 Go Air 103.5 1.03 29.3 IndiGo 170.0 1.38 37.9 Vistara 35.2 1.04 17.3 Air Asia 175.4 1.73 70.9 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 35%

On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Jan 2019 is as follows: OTP at Four Metro Airports

Go Air 75.9

Vistara 75.3

Spicejet 69.2

IndiGo 64.0

Jet Airways+JetLite 63.1

Air India (Dom) 56.6

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows:

Air India (Domestic)

DEL 59.8

HYD 59.7

BOM 53.1

BLR 49.8

0.0 20.0 40.0 60.0 80.0 OTP (%)

Jet Airways + JetLite

HYD 79.3

BLR 67.1

DEL 62.2

BOM 61.0

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Spicejet

HYD 79.8

DEL 73.3

BOM 62.4

BLR 58.8

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Go Air

DEL 82.1

HYD 81.5

BLR 71.2

BOM 69.8

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

IndiGo

DEL 74.1

HYD 70.2

BOM 56.8

BLR 52.7

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Vistara

HYD 85.5

DEL 78.8

BLR 69.6

BOM 59.4

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 4% Wx 6%

ATC 13% Misc 1% Pax 2% Ramp 1% Reactionary 63% Ops 8% Tech 2%

Revenue Earned& Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Air India

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 3.25% 3.21% 2.31% 1.69% 1.67% 0.96% 0.85% 0.81% 0.78% 0.75% 0.75% 0.74% 0.71% 0.63% 0.60% 0.60% 0.60% 0.55% 0.51% 0.52% 0.52% 0.53% 0.50% 2.19% 0.45% 0.40% 0.39% 0.36% 0.30% 0.31% 0.29% 0.28% 0.22% 0.18% 0.19% 0.20% 0.20% 0.06% 0.0%

Dec-18 Jan-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 7.21% 10.0% 7.03% 4.38% 4.01% 3.67% 3.27% 3.02% 2.90% 2.85% 2.81% 2.55% 2.55% 2.56% 2.47% 3.60% 2.15% 2.06% 1.78% 1.77% 1.73% 1.67% 1.48% 1.41% 1.38% 1.31% 1.26% 1.20% 1.16% 1.18% 1.08% 1.02% 1.00% 0.98% 0.87% 0.80% 0.72% 0.58% 0.54% 0.0%

Dec-18 Jan-19

Jet Airways

% of Seats Sold in Highest fare bucket 15.0%

12.0%

9.0%

6.0% 3.41% 3.0% 2.78% 1.54% 1.13% 1.10% 0.92% 0.78% 0.77% 0.72% 0.55% 0.54% 0.53% 0.50% 0.50% 0.49% 0.46% 0.47% 0.42% 0.41% 0.41% 0.39% 0.39% 0.36% 0.33% 0.17% 0.11% 0.06% 0.06% 0.04% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Dec-18 Jan-19

% of Revenue Earned in Highest fare bucket 15.0%

12.0% 9.56%

9.0% 8.57%

6.0% 4.04% 3.93% 2.65% 2.23% 3.0% 2.20% 1.61% 1.47% 1.36% 1.34% 1.26% 1.10% 1.07% 1.03% 1.02% 0.99% 0.93% 0.93% 0.92% 0.79% 0.78% 0.70% 0.64% 0.65% 0.50% 0.27% 0.15% 0.05% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Dec-18 Jan-19

Indigo

% of Seats Sold in Highest fare bucket 10.0%

8.0%

6.0%

4.0%

2.0% 1.03% 0.70% 0.69% 0.57% 0.54% 0.53% 0.47% 0.27% 0.26% 0.25% 0.23% 0.21% 0.17% 0.16% 0.13% 0.13% 0.10% 0.10% 0.06% 0.06% 0.06% 0.05% 0.05% 0.04% 0.03% 0.03% 0.02% 0.02% 0.01% 0.01% 0.01% 0.00% 0.00% 0.00% 0.0%

Dec-18 Jan-19

% of Revenue Earned in Highest fare bucket 10.0%

8.0%

6.0% 4.38% 4.0% 2.54% 2.28% 2.27% 2.24% 2.08% 1.79% 1.45% 2.0% 1.38% 1.23% 1.09% 0.89% 0.74% 0.72% 0.64% 0.49% 0.40% 0.35% 0.30% 0.29% 0.23% 0.23% 0.19% 0.19% 0.16% 0.16% 0.12% 0.10% 0.06% 0.06% 0.03% 0.02% 0.01% 0.00% 0.0%

Dec-18 Jan-19

Go Air

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 16.01% 14.30% 13.92% 11.74% 10.70% 9.08% 8.13% 10.0% 7.82% 7.81% 6.44% 6.21% 5.05% 5.00% 4.94% 4.76% 4.21% 4.05% 3.93% 3.13% 3.05% 3.02% 3.02% 2.98% 2.55% 2.01% 1.32% 0.97% 0.64% 0.61% 0.59% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0% 0.00%

Dec-18 Jan-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0% 23.51% 19.91% 19.85% 18.31% 17.51% 20.0% 17.42% 16.17% 15.79% 15.70% 14.11% 13.86% 13.65% 13.48% 11.69% 11.45% 11.40% 9.95% 9.71% 9.53% 8.51% 7.86% 10.0% 7.45% 6.33% 6.20% 5.82% 3.21% 2.03% 1.60% 1.62% 1.38% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Dec-18 Jan-19

Spicejet

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0% 1.89% 2.0% 1.88% 0.89% 0.87% 0.83% 0.76% 1.0% 0.73% 0.58% 0.55% 0.46% 0.44% 0.39% 0.39% 0.34% 0.29% 0.28% 0.21% 0.19% 0.19% 0.18% 0.18% 0.17% 0.17% 0.16% 0.13% 0.10% 0.08% 0.08% 0.07% 0.07% 0.07% 0.05% 0.04% 0.02% 0.02% 0.01% 0.01% 0.00% 0.0%

Dec-18 Jan-19

% of Revenue Earned in Highest fare bucket 10.0%

8.0%

6.0%

4.0% 1.88% 1.88% 1.85% 1.84% 1.82% 1.81% 1.80% 1.72% 1.57% 1.56% 1.54% 1.50% 1.47% 2.0% 1.43% 1.29% 1.19% 1.18% 1.13% 0.99% 0.87% 0.85% 0.80% 0.77% 0.74% 0.69% 0.66% 0.58% 0.49% 0.32% 0.31% 0.28% 0.24% 0.21% 0.07% 0.07% 0.07% 0.02% 0.00% 0.0%

Dec-18 Jan-19

Vistara

% of Seats Sold in Highest fare bucket 20.0%

16.0%

12.0%

8.0%

4.0% 2.11% 1.72% 1.15% 1.03% 0.58% 0.59% 0.59% 0.55% 0.51% 0.45% 0.34% 0.30% 0.29% 0.28% 0.25% 0.21% 0.11% 0.11% 0.10% 0.10% 0.06% 0.02% 0.00% 0.00% 0.0%

Dec-18 Jan-19

% of Revenue Earned in Highest fare bucket 20.0%

16.0%

12.0%

8.0% 5.04% 4.98% 4.0% 2.10% 1.34% 1.32% 1.26% 1.13% 1.07% 1.01% 0.72% 0.65% 0.55% 0.49% 0.47% 0.43% 0.32% 0.32% 0.24% 0.22% 0.08% 0.06% 0.00% 0.00% 0.00% 0.0%

Dec-18 Jan-19

Air Asia

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0% 0.71% 0.55% 0.21% 0.21% 0.16% 0.03% 0.0% BLR-DEL DEL-GAU CCU-DEL

Dec-18 Jan-19

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0%

2.0% 1.05% 1.00% 1.0% 0.92% 0.45% 0.26% 0.10% 0.0% BLR-DEL DEL-GAU CCU-DEL

Dec-18 Jan-19

Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. Status of No. Status of Facilities No. Status of ofPax Facilities & ofPax & Compensation ofPax Facilities Affected Compensation Affected Affected  Refund  Refreshments  Refunds  Rebooked on  Refunds where  Rescheduling other flights pax desired  Hotel 71249 Air India 1121  Hotel 6605  Rescheduling accommodation accommodation  Amount spent  Compensation of Rs.  Compensation of on facilitation of 11.02 lakhs Rs. 69.56 lakhs Rs. 105.33 lakhs  Refund  Refunds  Rebooked on  Refreshments Jet  Rescheduling other flights  Refunds where Airways 7417  Hotel 5728 1649  Hotel pax desired and accommodation. accommodation  Rescheduling JetLite  Compensation of Rs.  Compensation of 36.76 lakhs Rs.84.06 lakhs  Refreshments  Transfer to other  Refreshments airlines 6975  Rescheduling 50882 SpiceJet 358 13.71lakhs  Amount spent  Compensation of Rs. on 17.93lakhs facilitationofRs. 90.28 lakhs  All pax given refreshments 741  Refreshments 3069 Go Air Nil Nil  Refunds where  Rescheduling pax desired  Rescheduling  Refreshments  Rescheduling Indigo 4 0.38 lakhs 12800 96620  Refreshments  Compensation of Rs. 0.69 lakhs  Refreshments  Rescheduling Air Asia 9 0.67 lakhs 655 2.23 lakhs 18987  Amount spent on facilitation of Rs 40.55 lakhs  Refreshments Vistara 15 1.57 lakhs 2626 1.55 lakhs 18135  Rescheduling TruJet Nil Nil Nil Nil Nil Nil Star Air Nil Nil Nil Nil Nil Nil Air Nil Nil Nil Nil Nil Nil Heritage

SUMMARY

Denied Boarding Cancellations Delays No. ofPax Facilities & No. ofPax Facilities & No. ofPax Facilities Affected Compensation Affected Compensation Affected Rs. 169.95 Rs. 70.18 lakhs Rs. 236.24 3156 lakhs 37819 compensation 264724 lakhs towards compensation and facilities facilitation

Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2019

Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 15.30 109.78 125.08 87.8 12.2 Feb

Mar

Ist Quarter 15.30 109.78 125.08 87.8 12.2 Apr

May

Jun

IInd Quarter

Jul

Aug

Sep

IIIrd Quarter

Oct

Nov

Dec

IVth Quarter

Total 15.30 109.78 125.08 87.8 12.2

Percentage Share Air India Private Total Data of 2018 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 15.29 99.36 114.65 86.7 13.3 IIndQtr

IIIrdQtr

IVthQtr

Total 15.29 99.36 114.65 86.7 13.3 Growth (%) = 0.04 10.49 9.10

Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2019 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet Jet Lite Spice Go Air IndiGo Air Vistara Trujet Star Air (Dom) Airways Jet Asia Air Heritage Jan 80.0 86.1 84.2 90.9 87.4 86.4 88.4 84.2 78.0 53.1 94.1 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2019) Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air Indigo Air Asia Vistara Trujet Star Air Air Heritage Pax Carried 15.30 14.91 2.15 16.66 10.88 53.22 6.67 4.70 0.58 0.01 0.00 Jan Market Share 12.2 11.9 1.7 13.3 8.7 42.5 5.3 3.8 0.5 0.0 0.0 Pax Carried Feb Market Share

Pax Carried Mar Market Share

Pax Carried 15.30 14.91 2.15 16.66 10.88 53.22 6.67 4.70 0.58 0.01 0.00 IstQtr Market Share 12.2 11.9 1.7 13.3 8.7 42.5 5.3 3.8 0.5 0.0 0.0 Pax Carried Apr Market Share

Pax Carried May Market Share

Pax Carried Jun Market Share

Pax Carried IIndQtr Market Share

Pax Carried Jul Market Share

Pax Carried Aug Market Share

Pax Carried Sep Market Share

IIIrdQtr Pax Carried

Market Share

Pax Carried Oct Market Share

Pax Carried Nov Market Share

Pax Carried Dec Market Share

Pax Carried IVthQtr Market Share

TOTAL Pax Carried 15.30 14.91 2.15 16.66 10.88 53.22 6.67 4.70 0.58 0.01 0.00 Market Share 12.2 11.9 1.7 13.3 8.7 42.5 5.3 3.8 0.5 0.0 0.0

Table 4

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

Air Asia 14 0.2 14 0

Vistara 14 0.3 14 0

Go Air 28 0.3 28 0

IndiGo 297 0.6 297 0

Spicejet 61 0.4 61 0

Jet Airways+Jetlite 243 1.4 243 0

Air India (dom) 259 1.7 191 68

Trujet 1 0.2 1 0

Air Heritage 0 0.0 0 0

Star Air 0 0.0 0 0 Total 917 0.73 849 68