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Subject: Performance of Domestic Airlines for the Year 2019. Traffic

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Subject: Performance of Domestic Airlines for the Year 2019. Traffic Subject: Performance of domestic airlines for the year 2019. Traffic data submitted by various domestic airlines has been analysed for the month of Aug 2019. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Aug 2019 were 943.58 lakhs as against 913.95 lakhs during the corresponding period of previous year thereby registering annual growth of 3.24% and monthly growth of 3.87% (Ref Table 1). 1500.00 Growth: YoY = + 3.24 % MoM = +3.87 % 1200.00 913.95 943.58 900.00 2018 600.00 2019 Pax Carried (inLakhs) Pax 300.00 113.54 117.93 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Aug 2019 are as follows (Ref Table 2): 100.0 92.4 92.4 90.4 89.5 87.8 87.5 86.2 90.0 84.3 82.4 81.8 80.9 79.7 78.0 80.0 74.5 70.0 60.0 53.1 50.9 50.0 40.0 32.6 30.0 28.1 Pax Pax LoadFactor (%) 19.2 20.0 14.4 10.0 0.0 Air India Spicejet Go Air IndiGo Air Asia Vistara Trujet Star Air Pawan Air hans deccan Jul-19 Aug-19 * Jet Airways, Jetlite , Air Odisha, Heritage and Zoom Air did not operate any flight in the month of Aug 2019. 1 The passenger load factor in the month of Aug 2019 has shown declining trend compared to previous month primarily due to the end of tourist season. Passenger Carried The passenger carried and passenger growth in respect of scheduled domestic airlines in 2019 as compared with 2018 are as follows: 200.00 180.00 160.00 140.00 125.08 121.87 120.25 119.05 118.56 117.93 115.96 115.80 115.57 115.13 114.65 113.49 113.54 113.25 109.95 120.00 107.44 100.00 80.00 60.00 Pax Pax Carriedin Lakh 40.00 20.00 0.00 Jan Feb Mar Apr May Jun Jul Aug Pax 2018 Pax 19 Month wise growth in comparison with previous year 12.00 10.00 9.10 8.00 6.19 5.62 6.00 3.87 4.00 2.79 3.01 2.00 0.14 0.00 PercentageGrowth -2.00 -4.00 -4.50 -6.00 Jan Feb Mar Apr May Jun Jul Aug 2019 2 Cancellations The overall cancellation rate of scheduled domestic airlines for the month of Aug 2019 has been 1.61%. Airline-wise details of cancellations are as follows: Air Deccan 36.42 Pawan hans 29.63 Star Air 22.22 Trujet 17.68 AI 3.80 IndiGo 0.90 Go Air 0.85 Spicejet 0.62 Vistara 0.47 Air Asia 0.45 0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00 Cancellation Rate (%) * Jetairways, jetlite, Air Odisha, Heritage and Zoom Air did not operate any flight in the month of Aug 2019. Various reasons of cancellations are indicated below: Commercial 6.7% Weather 35.9% Technical 39.7% Conse/Misc 8.7% Operational 8.9% 3 Table 1 TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2019 Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 15.30 109.78 125.08 87.8 12.2 Feb 14.53 98.96 113.49 87.2 12.8 Mar 15.19 100.77 115.96 86.9 13.1 Ist Quarter 45.01 309.51 354.53 87.3 12.7 Apr 15.23 94.71 109.95 86.1 13.9 May 16.32 105.54 121.87 86.6 13.4 Jun 15.51 104.74 120.25 87.1 12.9 IInd Quarter 47.07 305.00 352.07 86.6 13.4 Jul 14.79 104.26 119.05 87.6 12.4 Aug 15.15 102.79 117.93 87.2 12.8 Sep IIIrd Quarter 29.93 207.05 236.98 87.4 12.6 Oct Nov Dec IVth Quarter Total 122.02 821.56 943.58 87.1 12.9 Percentage Share Air India Private Total Data of 2018 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 45.06 292.84 337.90 86.7 13.3 IIndQtr 44.60 302.34 346.94 87.1 12.9 IIIrdQtr 28.71 200.40 229.11 87.5 12.5 IVthQtr Total 118.37 795.58 913.95 87.0 13.0 Growth (%) = 3.08 3.27 3.24 4 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2019) Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air IndiGo Air Asia Vistara Pawan Hans Trujet Star Air Air Deccan Pax Carried 15.30 14.91 2.15 16.66 10.88 53.22 6.67 4.70 - 0.58 0.01 0.00 Jan Market Share 12.2 11.9 1.7 13.3 8.7 42.5 5.3 3.8 - 0.5 0.0 0.0 Pax Carried 14.53 11.33 1.59 15.58 10.27 49.31 5.83 4.52 - 0.51 0.03 0.00 Feb Market Share 12.8 10.0 1.4 13.7 9.0 43.4 5.1 4.0 - 0.5 0.0 0.0 Pax Carried 15.19 5.37 1.34 15.81 11.49 54.41 6.87 4.90 - 0.54 0.04 0.00 Mar Market Share 13.1 4.6 1.2 13.6 9.9 46.9 5.9 4.2 - 0.5 0.0 0.0 Pax Carried 45.01 31.61 5.08 48.05 32.63 156.93 19.37 14.13 0.00 1.63 0.07 0.01 IstQtr Market Share 12.7 8.9 1.4 13.6 9.2 44.3 5.5 4.0 0.0 0.5 0.0 0.0 Pax Carried 15.23 0.86 0.17 14.41 11.90 54.81 6.78 5.17 - 0.57 0.04 0.00 Apr Market Share 13.9 0.8 0.2 13.1 10.8 49.9 6.2 4.7 - 0.5 0.0 0.0 Pax Carried 16.32 0.00 0.00 18.03 13.55 59.80 7.68 5.79 0.00 0.64 0.06 0.00 May Market Share 13.4 0.0 0.0 14.8 11.1 49.0 6.3 4.7 0.0 0.5 0.0 0.0 Pax Carried 15.51 0.00 0.00 18.76 13.30 57.78 7.72 6.48 0.00 0.64 0.05 0.01 Jun Market Share 12.9 0.0 0.0 15.6 11.1 48.1 6.4 5.4 0.0 0.5 0.0 0.0 Pax Carried 47.07 0.86 0.17 51.19 38.76 172.39 22.18 17.43 0.01 1.85 0.15 0.01 IIndQtr Market Share 13.4 0.2 0.0 14.5 11.0 49.0 6.3 5.0 0.0 0.5 0.0 0.0 Pax Carried 14.79 0.00 0.00 18.48 13.26 56.93 7.71 7.15 0.00 0.68 0.05 0.01 Jul Market Share 12.4 0.0 0.0 15.5 11.1 47.8 6.5 6.0 0.0 0.6 0.0 0.0 Pax Carried 15.15 0.00 0.00 18.34 13.91 55.41 7.63 6.84 0.00 0.61 0.04 0.00 Aug Market Share 12.8 0.0 0.0 15.5 11.8 47.0 6.5 5.8 0.0 0.5 0.0 0.0 Pax Carried Sep Market Share IIIrdQtr Pax Carried 29.93 0.00 0.00 36.81 27.17 112.34 15.34 13.99 0.00 1.29 0.09 0.01 Market Share 12.6 0.0 0.0 15.5 11.5 47.4 6.5 5.9 0.0 0.5 0.0 0.0 Pax Carried Oct Market Share Pax Carried Nov Market Share Pax Carried Dec Market Share Pax Carried IVthQtr Market Share TOTAL Pax Carried 122.02 32.47 5.25 136.05 98.55 441.66 56.89 45.55 0.01 4.78 0.32 0.03 Market Share 12.9 3.4 0.6 14.4 10.4 46.8 6.0 4.8 0.0 0.5 0.0 0.0 5 Passenger Complaints during the month During Aug 2019, a total of 760 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of Aug 2019 has been around 0.64. The airline-wise details are as follows: Air Deccan 86.0 Air India (dom) 1.7 Spicejet 0.7 IndiGo 0.5 Go Air 0.4 Trujet 0.3 Air Asia 0.3 Vistara 0.1 Star Air 0.0 Pawan Hans 0.0 0.0 20.0 40.0 60.0 80.0 100.0 No. of Complaints/10,000 Pax * Jetairways, Jetlite,Air Odisha, Heritage and Zoom Air did not operate any flight in the month of Aug 2019. Various reasons of passenger complaints are indicated below: Staff Behaviour Catering Others Refund 4.1% 0.1% 2.8% Fare 3.4% Disability 0.1% 0.8% Customer Service 19.1% Flight Problem 49.2% Baggage 20.4% 6 The reason for complaint as percentage compared to the previous month is as follows: 100.0 90.0 80.0 70.0 60.0 51.0 49.2 50.0 42.8 40.0 30.0 26.3 21.2 20.9 20.4 19.1 20.0 18.6 4.1 4.0 3.4 10.0 3.3 3.1 3.0 2.8 2.1 1.9 0.8 0.8 0.7 0.1 0.1 0.1 0.0 0.0 0.0 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour Jun-19 Jul-19 Aug-19 Airline-wise status of redressal of complaints is given at Table – 3.
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