Subject: Performance of domestic airlines for the year 2019.

Traffic data submitted by various domestic airlines has been analysed for the month of Aug 2019. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-Aug 2019 were 943.58 lakhs as against 913.95 lakhs during the corresponding period of previous year thereby registering annual growth of 3.24% and monthly growth of 3.87% (Ref Table 1).

1500.00 Growth: YoY = + 3.24 % MoM = +3.87 % 1200.00

913.95 943.58 900.00 2018 600.00 2019

Pax Lakhs) (in Carried 300.00 113.54 117.93

0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Aug 2019 are as follows (Ref Table 2): 100.0 92.4 92.4 90.4 89.5 87.8 87.5 86.2

90.0 84.3 82.4 81.8 80.9 79.7 78.0

80.0 74.5 70.0

60.0 53.1 50.9 50.0 40.0 32.6 30.0 28.1 Pax Load Factor (%) Factor PaxLoad 19.2

20.0 14.4 10.0 0.0 Air Spicejet Go Air IndiGo Air Asia Trujet Pawan Air hans deccan Jul-19 Aug-19 * , Jetlite , Air , Heritage and did not operate any flight in the month of Aug 2019.

1

The passenger load factor in the month of Aug 2019 has shown declining trend compared to previous month primarily due to the end of tourist season.

Passenger Carried

The passenger carried and passenger growth in respect of scheduled domestic airlines in 2019 as compared with 2018 are as follows:

200.00 180.00 160.00 140.00 125.08 121.87 120.25 119.05 118.56 117.93 115.96 115.80 115.57 115.13 114.65 113.49 113.54 113.25 109.95

120.00 107.44 100.00 80.00 60.00 Pax Carried Lakh in PaxCarried 40.00 20.00 0.00 Jan Feb Mar Apr May Jun Jul Aug

Pax 2018 Pax 19

Month wise growth in comparison with previous year

12.00

10.00 9.10

8.00 6.19 5.62 6.00 3.87 4.00 2.79 3.01 2.00 0.14 0.00 Percentage Growth Percentage -2.00

-4.00 -4.50 -6.00 Jan Feb Mar Apr May Jun Jul Aug 2019

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Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Aug 2019 has been 1.61%. Airline-wise details of cancellations are as follows:

Air Deccan 36.42 29.63 Star Air 22.22 Trujet 17.68 AI 3.80 IndiGo 0.90 Go Air 0.85 Spicejet 0.62 Vistara 0.47 Air Asia 0.45

0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00 Cancellation Rate (%) * Jetairways, , , Heritage and Zoom Air did not operate any flight in the month of Aug 2019.

Various reasons of cancellations are indicated below:

Commercial 6.7%

Weather 35.9%

Technical 39.7%

Conse/Misc 8.7% Operational 8.9%

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Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2019

Percentage Share Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 15.30 109.78 125.08 87.8 12.2 Feb 14.53 98.96 113.49 87.2 12.8 Mar 15.19 100.77 115.96 86.9 13.1 Ist Quarter 45.01 309.51 354.53 87.3 12.7 Apr 15.23 94.71 109.95 86.1 13.9 May 16.32 105.54 121.87 86.6 13.4 Jun 15.51 104.74 120.25 87.1 12.9 IInd Quarter 47.07 305.00 352.07 86.6 13.4 Jul 14.79 104.26 119.05 87.6 12.4 Aug 15.15 102.79 117.93 87.2 12.8 Sep

IIIrd Quarter 29.93 207.05 236.98 87.4 12.6 Oct

Nov

Dec

IVth Quarter

Total 122.02 821.56 943.58 87.1 12.9

Percentage Share Air India Private Total Data of 2018 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 45.06 292.84 337.90 86.7 13.3 IIndQtr 44.60 302.34 346.94 87.1 12.9 IIIrdQtr 28.71 200.40 229.11 87.5 12.5 IVthQtr

Total 118.37 795.58 913.95 87.0 13.0 Growth (%) = 3.08 3.27 3.24

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MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2019) Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air IndiGo Air Asia Vistara Pawan Hans Trujet Star Air Pax Carried 15.30 14.91 2.15 16.66 10.88 53.22 6.67 4.70 - 0.58 0.01 0.00 Jan Market Share 12.2 11.9 1.7 13.3 8.7 42.5 5.3 3.8 - 0.5 0.0 0.0 Pax Carried 14.53 11.33 1.59 15.58 10.27 49.31 5.83 4.52 - 0.51 0.03 0.00 Feb Market Share 12.8 10.0 1.4 13.7 9.0 43.4 5.1 4.0 - 0.5 0.0 0.0 Pax Carried 15.19 5.37 1.34 15.81 11.49 54.41 6.87 4.90 - 0.54 0.04 0.00 Mar Market Share 13.1 4.6 1.2 13.6 9.9 46.9 5.9 4.2 - 0.5 0.0 0.0 Pax Carried 45.01 31.61 5.08 48.05 32.63 156.93 19.37 14.13 0.00 1.63 0.07 0.01 IstQtr Market Share 12.7 8.9 1.4 13.6 9.2 44.3 5.5 4.0 0.0 0.5 0.0 0.0 Pax Carried 15.23 0.86 0.17 14.41 11.90 54.81 6.78 5.17 - 0.57 0.04 0.00 Apr Market Share 13.9 0.8 0.2 13.1 10.8 49.9 6.2 4.7 - 0.5 0.0 0.0 Pax Carried 16.32 0.00 0.00 18.03 13.55 59.80 7.68 5.79 0.00 0.64 0.06 0.00 May Market Share 13.4 0.0 0.0 14.8 11.1 49.0 6.3 4.7 0.0 0.5 0.0 0.0 Pax Carried 15.51 0.00 0.00 18.76 13.30 57.78 7.72 6.48 0.00 0.64 0.05 0.01 Jun Market Share 12.9 0.0 0.0 15.6 11.1 48.1 6.4 5.4 0.0 0.5 0.0 0.0 Pax Carried 47.07 0.86 0.17 51.19 38.76 172.39 22.18 17.43 0.01 1.85 0.15 0.01 IIndQtr Market Share 13.4 0.2 0.0 14.5 11.0 49.0 6.3 5.0 0.0 0.5 0.0 0.0 Pax Carried 14.79 0.00 0.00 18.48 13.26 56.93 7.71 7.15 0.00 0.68 0.05 0.01 Jul Market Share 12.4 0.0 0.0 15.5 11.1 47.8 6.5 6.0 0.0 0.6 0.0 0.0 Pax Carried 15.15 0.00 0.00 18.34 13.91 55.41 7.63 6.84 0.00 0.61 0.04 0.00 Aug Market Share 12.8 0.0 0.0 15.5 11.8 47.0 6.5 5.8 0.0 0.5 0.0 0.0 Pax Carried Sep Market Share

IIIrdQtr Pax Carried 29.93 0.00 0.00 36.81 27.17 112.34 15.34 13.99 0.00 1.29 0.09 0.01 Market Share 12.6 0.0 0.0 15.5 11.5 47.4 6.5 5.9 0.0 0.5 0.0 0.0

Pax Carried Oct Market Share

Pax Carried Nov Market Share

Pax Carried Dec Market Share

Pax Carried IVthQtr Market Share

TOTAL Pax Carried 122.02 32.47 5.25 136.05 98.55 441.66 56.89 45.55 0.01 4.78 0.32 0.03 Market Share 12.9 3.4 0.6 14.4 10.4 46.8 6.0 4.8 0.0 0.5 0.0 0.0

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Passenger Complaints during the month

During Aug 2019, a total of 760 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of Aug 2019 has been around 0.64. The airline-wise details are as follows:

Air Deccan 86.0 Air India (dom) 1.7 Spicejet 0.7 IndiGo 0.5 Go Air 0.4 Trujet 0.3 Air Asia 0.3 Vistara 0.1 Star Air 0.0 Pawan Hans 0.0

0.0 20.0 40.0 60.0 80.0 100.0 No. of Complaints/10,000 Pax * Jetairways, Jetlite,Air Odisha, Heritage and Zoom Air did not operate any flight in the month of Aug 2019.

Various reasons of passenger complaints are indicated below:

Staff Behaviour Catering Others Refund 4.1% 0.1% 2.8% Fare 3.4% Disability 0.1% 0.8%

Customer Service 19.1% Flight Problem 49.2% Baggage 20.4%

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The reason for complaint as percentage compared to the previous month is as follows:

100.0 90.0 80.0 70.0 60.0 51.0 49.2 50.0 42.8 40.0

30.0 26.3 21.2 20.9 20.4 19.1 20.0 18.6 4.1 4.0 3.4

10.0 3.3 3.1 3.0 2.8 2.1 1.9 0.8 0.8 0.7 0.1 0.1 0.1 0.0 0.0 0.0 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

Jun-19 Jul-19 Aug-19

Airline-wise status of redressal of complaints is given at Table – 3.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of Aug 2019 is given in the following table. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + 119.0 1.50 30.8 Spicejet 112.2 1.38 41.7 Go Air 104.1 1.18 25.9 IndiGo 137.5 1.20 33.0 Vistara 36.2 1.37 13.5 Air Asia 65.0 1.37 41.5 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 35%

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On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. , , and . Airline-wise OTP at four metro airports for the month of Aug 2019 is as follows: OTP at Four Metro Airports

Go Air 85.1

Air Asia 82.7

IndiGo 80.3

Vistara 78.4

Spicejet 70.8

Air India (Dom) 59.8

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Note: Jet Airways did not operate any flight in the month of Aug 2019.

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows:

Air India (Domestic)

HYD 65.4

DEL 63.3

BLR 60.8

BOM 50.4

0.0 20.0 40.0 60.0 80.0 OTP (%)

8

Spicejet

HYD 80.6

DEL 74.5

BLR 73.1

BOM 61.3

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Go Air

DEL 89.3

BLR 88.7

HYD 85.7

BOM 77.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

9

IndiGo

HYD 83.5

BLR 83.1

DEL 83.0

BOM 70.9

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Vistara

DEL 83.0

BLR 79.3

HYD 75.0

BOM 71.4

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

10

Air Asia

DEL 87.4

BLR 81.9

HYD 79.4

BOM 74.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 5% Wx 2%

ATC 12%

Misc 0% Pax 2% Ramp 1% Reactionary 66% Tech 5%

Ops 7%

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Revenue Earned & Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Air India

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 4.09% 3.55% 2.35% 2.03% 3.77% 1.89% 0.96% 0.85% 0.84% 0.69% 0.66% 0.56% 0.51% 0.52% 0.48% 0.49% 0.48% 0.46% 0.45% 0.42% 0.45% 0.45% 0.39% 0.40% 0.35% 0.35% 0.32% 0.29% 0.29% 0.23% 0.23% 0.17% 0.17% 0.20% 0.19% 0.14% 0.12% 0.04% 0.0%

Jul-19 Aug-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 10.43% 8.90% 7.45% 7.23% 6.57% 10.0% 6.40% 5.62% 3.39% 3.05% 2.88% 2.45% 2.24% 2.11% 2.11% 2.02% 2.00% 2.02% 1.95% 1.77% 1.61% 1.58% 1.50% 1.46% 1.32% 1.32% 1.28% 1.29% 1.28% 1.29% 1.26% 1.08% 0.86% 0.89% 0.82% 0.83% 0.57% 0.32% 0.13% 0.0%

Jul-19 Aug-19

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Indigo

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 0.50% 0.46% 0.33% 0.20% 0.19% 0.14% 0.11% 0.09% 0.10% 0.08% 0.05% 0.05% 0.01% 0.04% 0.02% 0.02% 0.01% 0.01% 0.01% 0.01% 0.01% 0.01% 0.02% 0.02% 0.01% 0.01% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jul-19 Aug-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 1.63% 1.51% 1.02% 0.84% 0.77% 0.65% 0.48% 0.45% 0.40% 0.41% 0.33% 0.30% 0.24% 0.14% 0.11% 0.10% 0.08% 0.07% 0.09% 0.05% 0.08% 0.06% 0.02% 0.04% 0.05% 0.04% 0.05% 0.00% 0.00% 0.01% 0.01% 0.00% 0.00% 0.01% 0.01% 0.01% 0.0%

Jul-19 Aug-19

13

Go Air

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 13.16% 12.16% 10.98%

10.0% 7.65% 3.93% 3.89% 2.92% 2.72% 2.69% 2.19% 2.18% 2.06% 1.88% 1.71% 1.66% 1.63% 1.51% 1.33% 1.34% 1.27% 1.07% 1.01% 0.83% 0.57% 0.55% 0.46% 0.42% 0.40% 0.40% 0.33% 0.28% 0.24% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0% 0.00%

Jul-19 Aug-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0% 29.72% 30.0% 28.35% 24.68%

20.0% 13.54% 12.19% 10.88% 10.81% 9.31% 8.52% 8.41% 7.29%

10.0% 6.90% 6.50% 6.12% 6.00% 5.96% 5.56% 4.85% 4.64% 3.91% 3.85% 3.60% 3.41% 2.14% 2.09% 1.86% 1.46% 1.30% 1.16% 1.13% 1.09% 1.03% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jul-19 Aug-19

14

Spicejet

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 0.40% 0.37% 0.30% 0.26% 0.26% 0.27% 0.17% 0.16% 0.15% 0.13% 0.14% 0.13% 0.15% 0.12% 0.13% 0.09% 0.11% 0.10% 0.09% 0.10% 0.08% 0.05% 0.06% 0.05% 0.02% 0.02% 0.02% 0.03% 0.00% 0.01% 0.01% 0.00% 0.00% 0.01% 0.00% 0.00% 0.00% 0.00% 0.01% 0.00% 0.0%

Jul-19 Aug-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 1.78% 1.67% 1.31% 1.27% 1.26% 1.18% 1.16% 1.04% 0.95% 0.83% 0.79% 0.75% 0.72% 0.70% 0.66% 0.59% 0.54% 0.56% 0.57% 0.45% 0.37% 0.32% 0.27% 0.21% 0.18% 0.11% 0.09% 0.09% 0.10% 0.02% 0.02% 0.02% 0.03% 0.02% 0.02% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jul-19 Aug-19

15

Vistara

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 1.61% 1.01% 0.64% 0.59% 0.56% 0.46% 0.43% 0.40% 0.32% 0.29% 0.28% 0.27% 0.28% 0.22% 0.24% 0.22% 0.24% 0.21% 0.20% 0.16% 0.15% 0.14% 0.06% 0.01% 0.02% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jul-19 Aug-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 2.08% 1.65% 1.39% 1.33% 1.14% 0.91% 0.77% 0.78% 0.70% 0.71% 0.58% 0.54% 0.53% 0.50% 0.46% 0.46% 0.41% 0.37% 0.33% 0.33% 0.30% 0.27% 0.04% 0.05% 0.04% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jul-19 Aug-19

16

Air Asia

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 0.52% 0.47% 0.41% 0.19% 0.16% 0.12% 0.12% 0.09% 0.05% 0.05% 0.02% 0.03% 0.04% 0.02% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jul-19 Aug-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 2.29% 2.09% 1.98% 1.48% 0.90% 0.78% 0.72% 0.62% 0.31% 0.27% 0.24% 0.21% 0.18% 0.12% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.02% 0.00% 0.0%

Jul-19 Aug-19

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Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. of Status of No. of Status of Facilities No. of Status of Pax Facilities & Pax & Compensation Pax Facilities Affected Compensation Affected Affected  Refund  Refreshments  Refunds  Rebooked on  Refunds where  Rescheduling other flights pax desired 874 10037  Hotel 46160 Air India  Hotel  Rescheduling accommodation accommodation  Amount spent  Compensation of Rs.  Compensation of on facilitation of 15.24 lakhs Rs 37.25 lakhs Rs. 54.23 lakhs Pawan Nil 33 Compensation of Rs 26 Nil Nil hans 1.01 lakhs  Refreshments  Refreshments  Transfer to other 272 Compensation of 5858  Rescheduling 47600 airlines SpiceJet Rs 20.21 lakhs  Compensation of Rs.  Amount spent 33.07 lakhs on facilitation of Rs. 93.97 lakhs  All pax given refreshments Nil 185  Refreshments 4703 Go Air Nil  Refunds where  Rescheduling pax desired  Rescheduling  Refreshments 32 Compensation of 8187  Rescheduling 95682 Indigo  Refreshments Rs 6.64lakhs  Compensation of Rs. 0.23 lakhs  Refreshments  Rescheduling 2 653 Compensation of Rs 1264 Air Asia Nil 0.39 lakhs  Amount spent on facilitation of Rs 3.52 lakhs 12 Compensation of 531 Compensation of Rs 8100  Refreshments Vistara Rs 0.65 lakhs 0.74 lakhs  Rescheduling  Refreshments  Rescheduling  Compensation of Rs TruJet Nil Nil 675 486  Amount spent on 4.37lakhs facilitation of Rs 0.26 lakhs Amount spent on  Refreshments Star Air Nil Nil 201 39 facilitation of Rs  Rescheduling 0.07 lakhs Air Compensation of Rs Nil Nil 8 4 Nil Deccan 0.14 lakhs

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SUMMARY

Denied Boarding Cancellations Delays No. ofPax Facilities & No. ofPax Facilities & No. ofPax Facilities Affected Compensation Affected Compensation Affected Rs 55.20 lakhs Rs. 152.05 Rs. 64.75 lakhs 1192 26368 compensation 204064 lakhs towards compensation and facilities facilitation

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Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2019 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet Jet Lite Spice Go Air IndiGo Air Vistara Trujet Star Pawan Air (Dom) Airways Jet Asia Air Hans Deccan Jan 80.0 86.1 84.2 90.9 87.4 86.4 88.4 84.2 78.0 53.1 0.0 0.0 Feb 83.3 89.4 87.9 94.0 92.6 88.4 91.8 89.1 75.9 52.1 0.0 0.0 Mar 80.8 86.7 87.5 93.0 91.4 86.0 87.5 86.8 73.2 53.8 0.0 0.0 Apr 81.2 76.3 79.1 93.7 90.8 87.8 84.4 84.6 72.6 53.5 0.0 0.0 May 85.0 0.0 0.0 93.9 93.3 90.9 87.8 85.6 75.9 61.0 21.9 18.7 Jun 81.2 0.0 0.0 93.7 94.0 90.1 90.7 83.3 77.6 55.8 27.0 29.3 Jul 79.7 0.0 0.0 92.4 90.4 86.2 89.5 82.4 74.5 50.9 19.2 32.6 Aug 80.9 0.0 0.0 92.4 87.5 84.3 87.8 81.8 78.0 53.1 14.4 28.1 Sep Oct Nov Dec

Table 3

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

23 0.3 23 0 Air Asia 4 0.1 4 0 Vistara 57 0.4 57 0 Go Air 282 0.5 282 0 IndiGo 128 0.7 128 0 Spicejet 0 0.0 0 0 Pawan Hans 260 1.7 156 104 Air India (dom) 2 0.3 2 0 Trujet 4 86.0 4 0 Air Deccan 0 0.0 0 0 Star Air Total 760 0.64 656 104