Subject: Performance of domestic airlines for the year 2016.

Traffic data submitted by various domestic airlines has been analysed for the month of September 2016. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-Sept 2016 were 726.98 lakhs as against 590.21 lakhs during the corresponding period of previous year thereby registering a growth of 23.17 % (Ref Table 1).

800.00 726.98 Growth: YoY = + 23.17 % MoM = + 23.46% 700.00 8 % 590.21 600.00

500.00

400.00 2015 2016 300.00

200.00 Pax Lakhs) Carried(in Pax 82.30 100.00 66.66

0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Sept 2016 are as follows (Ref Table 2):

100.0

93.2 93.5 89.4

90.0 86.0

83.3

82.8

82.1

82.1

81.7

79.9

79.0

78.9

77.7

77.7

77.5 75.6

80.0 73.72

72.7

70.8

69.2 65.57

70.0 64.48 60.0 50.0 40.0

30.0 Pax Pax FactorLoad (%) 20.0

10.0

0 0.0 0.0 Air Jet JetLite Spicejet Go Air IndiGo Air Air Asia Air Trujet Air Airways Costa Pegasus Carnival

Aug-16 Sep-16

1

The passenger load factor in the month of Sept 2016 has almost remained constant compared to previous month primarily due to the end of tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Sept 2016 has been 0.42 %. Airline-wise details of cancellations are as follows:

Air Carnival 21.88 Trujet 7.75 AI 0.93 Vistara 0.11 Costa 0.61 0.14 Spicejet 0.30 JetLite 0.35 IndiGo 0.15 Go Air 0.09 Air Asia 0.00

0.00 5.00 10.00 15.00 20.00 25.00 Cancellation Rate (%)

Note:-Air Pegasus did not operated during the month of September 2016

Various reasons of cancellations are indicated below:

Conse/Misc 34.5%

Technical 48.1%

Commercial 2.3%

Weather 3.0% Operational 12.1%

2

Passenger Complaints during the month

During September 2016, a total of 728 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of September 2016 has been 0.9. The airline-wise details are as follows:

Air India (dom) 2.1 Jet Airways+Jetlite 1.3 1.0 Spicejet 0.8 Air Asia 0.8 Go Air 0.7 Trujet 0.6 IndiGo 0.3 Vistara 0.2 0.0 Air Pegasus

0.0 0.5 1.0 1.5 2.0 2.5 No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Fare 1.4% Refund 7.6%

Flight Problem Others 12.8% 30.6%

Catering Baggage 0.1% 23.2%

Staff Behaviour 9.5% Disability 2.9% Customer Service 12.0% 3

The reason for complaint as percentage compared to the previous month is as follows:

40.0

35.0 34.2

31.3 30.6

30.0

27.4 24.2

25.0 23.2 19.2

20.0 17.5

15.0 12.8

12.0

10.1

9.5 7.7

10.0 7.6

7.4

6.4

5.5 5.0

5.0 2.9

1.9

1.4

0.8

0.4

0.3

0.3 0.3 0.1 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

Jul-16 Aug-16 Sep-16

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

During the month of Sept 2016, all the scheduled domestic airlines complied with the mandatory capacity deployment requirements contained in the Route Dispersal Guidelines. Airline-wise details are given in the following Table: ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II + 119.4 1.80 21.6 Jet Airways + JetLite 71.1 1.12 12.8 Spicejet 103.6 1.03 27.7 Go Air 167.8 1.30 68.9 IndiGo 138.5 1.16 21.5 Vistara 55.3 1.32 13.2 Air Asia 265.0 5.00 98.0 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 50%

4

On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. , , Hyderabad and . Airline-wise OTP at four metro airports for the month of Sept 2016 is as follows:

OTP at Four Metro Airports

IndiGo 87.7

Spicejet 88.8

Vistara 89.6

Jet Airways+JetLite 82.1

Go Air* 81.6

Air India (Dom) 76.2

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

*Note - Operations of Go Air only at BOM, BLR, DEL.

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic)

BLR 84.4

HYD 84.0

BOM 64.1

DEL 80.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

5

Jet Airways + JetLite

BLR 91.0

HYD 86.7

BOM 71.9

DEL 88.9

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Spicejet

BLR 91.1

HYD 90.1

BOM 79.1

DEL 92.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

6

Go Air

DEL 92.4

BLR 84.3

BOM 69.8

HYD 0.0

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

IndiGo

BLR 91.8

HYD 88.4

BOM 74.5

DEL 93.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

7

Vistara

BLR 98.8

HYD 98.8

BOM 77.0

DEL 92.3

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 2% Wx 2%

ATC 20%

Misc 1% Pax 3% Ramp 1% Reactionary 60% Tech 5%

Ops 6%

8

Revenue Earned & Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Jet Airways

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0% 2.8%

2.0%

1.0%

1.0%

0.9%

0.9%

0.7% 0.7%

1.0% 0.7%

0.6%

0.6%

0.6%

0.6%

0.4%

0.4%

0.4% 0.4%

0.3%

0.3%

0.3%

0.3%

0.3%

0.3%

0.3%

0.3%

0.3%

0.2%

0.2%

0.2%

0.2%

0.2%

0.1%

0.1%

0.1%

0.0%

0.0% 0.0% 0.0%

Aug-16 Sep-16

% of Revenue Earned in Highest fare bucket 12.0% 11.0% 10.9% 10.0% 9.0% 8.0% 7.0% 6.0%

5.0%

4%

3.8%

4% 4%

4.0% 4%

3.0%

3%

2.8%

3%

2% 2%

3.0% 2%

2.0%

2%

1.8%

1.7%

1.4%

1%

1% 1%

2.0% 1%

1.0%

1.0%

1.0%

0.9%

0.8%

0.8%

1%

0.7%

0.6% 0%

1.0% 0.2%

0%

0% 0.0% 0.0%

Aug-16 Sep-16

9

Indigo

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0%

0.55%

0.17%

0.14%

0.11%

0.08%

0.04%

0.03%

0.03%

0.02%

0.02%

0.02%

0.02%

0.02%

0.01%

0.01%

0.01%

0.00%

0.00%

0.00%

0.00%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Aug-16 Sep-16

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0% 2.4%

2.0% 1.83%

1.0% 0.7%

0.6%

0.6%

0.3%

0.2%

0.2%

0.2%

0.2%

0.13%

0.1%

0.1%

0.1%

0.08%

0.0%

0.0%

0.03%

0.01%

0.01%

0.01%

0.00% 0.00% 0.0% 0.00% 0.00% 0.0% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0% 0.0%

Aug-16 Sep-16

10

Go Air

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.08%

1.06%

0.90% 0.86%

1.0% 0.77%

0.38%

0.27%

0.22%

0.17%

0.14%

0.08%

0.06%

0.02%

0.02%

0.01%

0.00%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Aug-16 Sep-16

% of Revenue Earned in Highest fare bucket

5.0% 4.07%

4.0% 3.81%

3.54% 2.98% 3.0% 2.87%

2.0%

1.18%

1.13% 0.78%

1.0% 0.77%

0.52%

0.32%

0.29%

0.09%

0.08%

0.05%

0.02%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Aug-16 Sep-16

11

Spicejet

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.17% 1.11%

1.0% 0.96%

0.58%

0.40%

0.34%

0.33%

0.30%

0.23%

0.18%

0.16%

0.10%

0.08%

0.06% 0.06%

0.05%

0.04% 0.04%

0.03% 0.03%

0.02% 0.02% 0.02% 0.02%

0.01% 0.01%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Aug-16 Sep-16

% of Revenue Earned in Highest fare bucket

6.0% 5.70%

5.0%

4.60% 4.40%

4.0% 3.50%

3.0% 2.70%

2.20% 2.20% 2.20%

2.0% 1.70%

1.10% 1.10% 0.80%

1.0% 0.80%

0.40% 0.40%

0.30%

0.20% 0.20% 0.20%

0.10% 0.10% 0.10% 0.10% 0.10%

0.03%

0.01%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Aug-16 Sep-16

12

Vistara

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0%

0.45%

0.42% 0.42%

0.16%

0.14%

0.09%

0.07%

0.06%

0.06%

0.02%

0.02%

0.02% 0.02%

0.02% 0.00% 0.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR CCU-IXZ

Aug-16 Sep-16

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.1% 3.1%

3.0% 2.0%

2.0% 1.08%

1.0% 0.83%

0.64%

0.29%

0.27%

0.15%

0.1%

0.1%

0.0%

0.02%

0.0% 0.00% 0.0% BLR-BOM BLR-DEL BOM-DEL DEL-CCU DEL-GAU DEL-HYD DEL-SXR CCU-IXZ

Aug-16 Sep-16

13

Air Asia

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0%

0.14%

0.07%

0.03% 0.03% 0.0% BLR-DEL DEL-GAU

Aug-16 Sep-16

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.54% 1.40%

1.0%

0.38% 0.15% 0.0% BLR-DEL DEL-GAU

Aug-16 Sep-16

14

Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. of Status of No. of Status of No. of Status of Pax Facilities & Pax Facilities & Pax Facilities Affected Compensation Affected Compensation Affected  Refund  Refunds  Rebooked on  Rescheduling  Refreshments other flights  Hotel  Refunds where  Hotel accommoda- 25704 pax desired Air India 96 accommoda- 2955 tion  Rescheduling tion  Compensation  Compensation of  Compensation of Rs. 20.02 Rs. 28.30 lakhs of Rs. 5.31 lakhs lakhs  Refund  Refunds  Rebooked on  Rescheduling other flights Jet  Hotel  Refreshments  Hotel Airways 592 accommoda- 1350  Refunds where 515 accommoda- and tion pax desired tion JetLite  Compensation  Rescheduling  Compensation of Rs. 0.67 of Rs. lakhs 26.11lakhs  Refreshments  Refreshments 2278  Rescheduling 7173  Transfer to other Spicejet 67 5.55  Compensation airlines of Rs. 8.22  Compensation of lakhs Rs. 17.10 lakhs  All pax given refreshments 13  Refreshments 1767 Go Air Nil Nil  Refunds where  Rescheduling pax desired  Rescheduling 7205 IndiGo Nil Nil 1082 0.02 lakhs  Refreshments  Refreshments 368  Rescheduling Air Costa Nil Nil 296 0.79  Compensation of Rs. 0.61 lakhs  Refreshments  Rescheduling Air Asia Nil Nil Nil Nil 620 Compensation of Rs. 2.07 lakhs 597  Refreshments Vistara 2 0.12 65 0.24  Rescheduling  Refreshments 40  Refreshments Trujet Nil Nil 44  Rescheduling  Rescheduling Air  Refreshments Nil Nil Nil 626 Nil Carnival  Rescheduling Air ------Pegasus

15

SUMMARY

Denied Boarding Cancellations Delays No. of Pax Facilities & No. of Pax Facilities & No. of Pax Facilities Affected Compensation Affected Compensation Affected Rs. 48.08 Rs. 29.96 lakhs 680 Rs. 37.11 lakhs 17940 44824 lakhs towards compensation compensation compensation and facilities and facilities

16

Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2016

Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 12.23 64.32 76.55 84.0 16.0 Feb 11.54 63.22 74.76 84.6 15.4 Mar 11.61 67.11 78.72 85.3 14.7 Ist Quarter 35.38 194.65 230.03 84.6 15.4 Apr 11.98 67.34 79.32 84.9 15.1 May 13.49 73.20 86.69 84.4 15.6 Jun 12.37 67.38 79.75 84.5 15.5 IInd Quarter 37.84 207.92 245.76 84.6 15.4 Jul 12.61 72.47 85.08 85.2 14.8 Aug 12.25 71.56 83.81 85.4 14.6 Sep 12.06 70.24 82.30 85.3 14.7 IIIrd Quarter 36.92 214.27 251.19 85.3 14.7 Oct

Nov

Dec

IVth Quarter

110.14 616.84 726.98 84.8 15.2 Total

Percentage Share Air India Private Total Data of 2015 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 32.93 152.53 185.46 82.2 17.8 IIndQtr 32.02 170.85 202.87 84.2 15.8 IIIrdQtr 32.78 169.10 201.88 83.8 16.2 IVthQtr

Total 97.73 492.48 590.21 83.4 16.6 Growth (%) = +12.70 +25.25 +23.17

Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2016 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet JetLite Spice Go Air IndiGo Air Air Vistara Air Trujet Air (Dom) Airways Jet Costa Asia Pegasus Carnival Jan 81.7 82.5 82.5 92.1 84.9 84.7 84.0 81.9 74.8 83.8 83.4 Feb 79.9 83.0 80.9 92.3 86.4 86.0 87.1 85.5 73.9 85.4 78.9 Mar 75.7 79.1 77.0 91.1 86.3 85.1 82.1 82.7 74.7 76.6 77.9 Apr 78.9 78.5 78.3 93.2 87.8 85.8 84.0 84.8 77.9 78.1 78.1 May 84.7 82.6 80.9 93.5 88.6 87.2 85.7 86.8 80.1 80.0 80.7 Jun 82.0 79.1 75.2 93.0 84.6 77.9 81.5 90.2 79.0 82.2 81.0 Jul 80.3 83.8 80.9 92.0 90.3 83.6 80.8 85.7 75.2 84 79.4 77.7 81.7 78.9 93.2 86.0 82.1 70.8 83.3 69.2 0.0 77.7 65.57 Aug 79.0 79.9 77.5 93.5 89.4 82.1 73.7 82.8 72.7 0.0 75.6 64.5 Sep

Oct Nov Dec

18

Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2016) Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air IndiGo Air Costa Air Asia Vistara Air Pegasus Trujet Air Carnival Pax Carried 12.23 14.32 2.06 10.11 6.20 27.26 0.59 1.75 1.50 0.24 0.29 - Jan Market Share 16.0 18.7 2.7 13.2 8.1 35.6 0.8 2.3 2.0 0.3 0.4 - Pax Carried 11.54 13.73 2.06 9.76 5.95 27.54 0.57 1.67 1.49 0.19 0.26 - Feb Market Share 15.4 18.4 2.8 13.1 8.0 36.8 0.8 2.2 2.0 0.3 0.3 - Pax Carried 11.61 13.89 2.06 10.06 6.56 30.23 0.54 1.77 1.58 0.14 0.28 - Mar Market Share 14.7 17.6 2.6 12.8 8.3 38.4 0.7 2.2 2.0 0.2 0.4 - Pax Carried 35.38 41.94 6.18 29.93 18.71 85.03 1.70 5.19 4.57 0.57 0.83 - IstQtr Market Share 15.4 18.2 2.7 13.0 8.1 37.0 0.7 2.3 2.0 0.2 0.4 - Pax Carried 11.98 12.62 2.41 10.21 6.76 30.67 0.64 1.67 1.83 0.20 0.33 - Apr Market Share 15.1 15.9 3.0 12.9 8.5 38.7 0.8 2.1 2.3 0.3 0.4 - Pax Carried 13.49 13.94 2.54 10.96 7.01 33.37 0.65 1.90 2.21 0.21 0.41 - May Market Share 15.6 16.1 2.9 12.6 8.1 38.5 0.7 2.2 2.5 0.2 0.5 - Jun Pax Carried 12.37 12.96 2.27 10.10 6.64 30.23 0.62 1.73 2.27 0.21 0.35 - Market Share 15.5 16.3 2.8 12.7 8.3 37.9 0.8 2.2 2.8 0.3 0.4 - Pax Carried 37.84 39.52 7.22 31.27 20.41 94.27 1.91 5.30 6.31 0.62 1.09 - IIndQtr Market Share 15.4 16.1 2.9 12.7 8.3 38.4 0.8 2.2 2.6 0.3 0.4 - Pax Carried 12.61 13.90 2.39 9.94 7.16 33.84 0.65 1.91 2.25 0.14 0.29 - Jul Market Share 14.8 16.3 2.8 11.7 8.4 39.8 0.8 2.2 2.6 0.2 0.3 - Pax Carried 12.25 13.70 2.34 10.54 6.74 33.41 0.55 1.88 2.05 0.00 0.31 0.04 Aug Market Share 14.6 16.4 2.8 12.6 8.0 39.9 0.7 2.2 2.4 0.0 0.4 0.0 Pax Carried 12.06 13.32 1.98 10.30 6.87 32.96 0.51 1.88 2.03 0.00 0.33 0.06 Sep Market Share 14.7 16.2 2.4 12.5 8.3 40.0 0.6 2.3 2.5 0.0 0.4 0.1 IIIrdQtr Pax Carried 36.92 40.93 6.71 30.77 20.77 100.21 1.71 5.67 6.33 0.14 0.92 0.10 Market Share 14.7 16.3 2.7 12.3 8.3 39.9 0.7 2.3 2.5 0.1 0.4 0.0 Pax Carried Oct Market Share

Nov Pax Carried

Market Share

Pax Carried Dec Market Share

Pax Carried IVthQtr Market Share

TOTAL Pax Carried 110.14 122.39 20.11 91.97 59.89 279.51 5.32 16.16 17.21 1.33 2.84 0.10 Market Share 15.2 16.8 2.8 12.7 8.2 38.4 0.7 2.2 2.4 0.2 0.4 0.0

Table 4

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

Air Costa 5 0.51 3 2

Air Asia 15 1.88 15 -

Vistara 4 2.03 4 -

Go Air 51 6.87 51 -

IndiGo 104 32.96 104 -

Spicejet 85 10.30 85 -

Jet Airways + JetLite 203 15.30 202 1

Air India (Dom) 259 12.06 174 85

Air Pegasus - -

Trujet 2 0.33 2 -

Air Carnival 0 0.06 -

Total 728 82.30 640 88

20