Jet Airways 1.77 Spicejet 1.66 Jetlite 1.40 Go Air 0.79 Vistara 0.40 Air Asia 0.11

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Jet Airways 1.77 Spicejet 1.66 Jetlite 1.40 Go Air 0.79 Vistara 0.40 Air Asia 0.11 Subject: Performance of domestic airlines for the year 2016. Traffic data submitted by various domestic airlines has been analysed for the month of December 2016. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Dec 2016 were 998.88 lakhs as against 810.91 lakhs during the corresponding period of previous year thereby registering a growth of 23.18% (Ref Table 1). 1200.00 Growth: YoY = + 23.18 % 998.88 MoM = + 23.91 % 1000.00 8 % 810.91 800.00 600.00 2015 2016 400.00 Pax Lakhs) Carried(in Pax 200.00 77.09 95.52 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Dec 2016 are as follows (Ref Table 2): 100.0 93.7 92.5 91.4 90.7 88.0 87.3 86.9 86.3 86.1 85.7 85.1 90.0 81.4 81.2 80.4 79.1 76.9 75.1 74.7 74.4 80.0 74.1 70.0 68.0 60.0 58.9 50.0 40.0 30.0 Pax Pax FactorLoad (%) 20.0 10.0 0.0 Air India Jet JetLite Spicejet Go Air IndiGo Air Air Asia Vistara Trujet Air Airways Costa Carnival Nov-16 Dec-16 1 The passenger load factor in the month of Dec 2016 has almost remained constant compared to previous month primarily due to the end of tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of Dec 2016 has been 2.18 %. Airline-wise details of cancellations are as follows: Costa 13.65 Air Carnival 12.03 Trujet 5.01 IndiGo 2.83 Air India 1.91 Jet Airways 1.77 Spicejet 1.66 JetLite 1.40 Go Air 0.79 Vistara 0.40 Air Asia 0.11 0.00 2.00 4.00 6.00 8.00 10.00 12.00 14.00 16.00 Cancellation Rate (%) Various reasons of cancellations are indicated below: Conse/Misc 11.4% Technical 8.1% Commercial 0.8% Operational 3.0% Weather 76.7% 2 Passenger Complaints during the month During December 2016, a total of 907 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of December 2016 has been 0.9. The airline-wise details are as follows: Air India (dom) 2.9 Jet Airways+Jetlite 1.3 Trujet 1.3 Air Costa 1.0 Go Air 0.9 Spicejet 0.7 Air Asia 0.6 IndiGo 0.3 Vistara 0.1 Air Carnival 0.0 0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Catering Others Fare 0.1% 3.4% 2.4% Refund Staff Behaviour 5.8% 9.0% Disability 1.9% Customer Flight Problem Service 28.9% 24.6% Baggage 23.8% 3 The reason for complaint as percentage compared to the previous month is as follows: 35.0 32.0 28.9 28.1 30.0 26.5 24.6 25.0 23.8 21.9 18.9 20.0 18.5 15.0 12.7 11.3 9.0 10.0 6.8 6.2 5.8 5.3 4.4 5.0 3.4 2.4 2.3 2.0 1.9 1.7 1.1 0.2 0.1 0.1 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour Oct-16 Nov-16 Dec-16 Airline-wise status of redressal of complaints is given at Table – 4. Compliance of Route Dispersal Guidelines Airline-wise Compliance of Route Dispersal Guidelines during the month of Dec 2016 is given in the following table. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 117.2 1.50 24.4 Jet Airways + JetLite 69.4 1.10 12.8 Spicejet 116.5 1.50 42.0 Go Air 169.2 1.26 75.3 IndiGo 153.1 1.18 22.8 Vistara 57.2 1.05 23.6 Air Asia 738.1 10.50 243.1 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50% 4 On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Dec 2016 is as follows: OTP at Four Metro Airports Spicejet 70.0 Jet Airways+JetLite 64.3 Vistara 64.2 Go Air 63.6 IndiGo 61.6 Air India (Dom) 59.0 0.0 20.0 40.0 60.0 80.0 OTP (%) Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) HYD 77.6 BLR 61.7 DEL 60.4 BOM 49.6 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5 Jet Airways + JetLite HYD 80.2 BLR 72.2 BOM 61.6 DEL 59.3 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet HYD 84.6 DEL 69.6 BLR 67.0 BOM 54.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6 Go Air HYD 80.8 BLR 68.0 DEL 63.3 BOM 59.9 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo HYD 75.1 DEL 64.5 BLR 59.0 BOM 50.2 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7 Vistara HYD 81.8 BLR 71.6 DEL 64.3 BOM 55.6 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’. Airport 4% Wx 8% Misc 1% ATC 10% Pax 2% Ramp 1% Reactionary 68% Tech 2% Ops 4% 8 select bucket fareon in highestthe EarnedRevenue 10.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 7.0% 8.0% 9.0% The revenue earned 0.82% 3.18% 0.7% 1.20% 0.05% 0.36% 0.4% 0.79% 0.25% 0.63% 0.8% Highest Bucket & SeatsSold Fare in 1.56% bucket fare Highest in Earned Revenue of % 0.40% 1.31% 0.9% bucket fare Highest Sold in Seats of % 2.34% 0.75% 0.34% 0.61% 0.5% and the number of seats sold 8.63% 1.99% 3.08% 0.9% 2.60% 0.73% 1.22% 0.8% 20 20 Jet Airways Nov-16 0.73% Nov-16 0.23% 0.5% 1.33% sectors 0.61% 0.07% 4.22% 0.7% 0.05% Dec-16 1.72% Dec-16 0.91% 0.1% follows: is as 0.20% 0.02% 0.17% 0.2% 1.06% 0.22% 0.42% 0.2% 1.04% 0.57% 3.35% 1.1% by 0.65% 0.16% 1.05% 0.6% scheduled 1.47% 0.96% 2.52% 1.6% 0.05% 0.06% 0.00% 0.0% 0.54% 2.55% private airlines 3.65% 1.1% 2.70% 0.86% 3.02% 1.2% 0.22% 0.09% 0.23% 0.2% 9 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 3.65% 0.71% 1.12% 0.22% 0.08% 0.02% 0.41% 0.10% 0.03% 0.01% 0.55% bucket fare Highest in Earned Revenue of % 0.09% 0.00% 0.00% bucket fare Highest Sold in Seats of % 0.33% 0.09% 2.29% 0.38% 1.12% 0.18% 0.04% 0.01% 0.26% 0.06% 2.32% 0.59% Nov-16 0.55% Nov-16 0.13% 0.18% 0.03% Indigo 0.00% 0.00% 0.04% 0.01% Dec-16 0.50% Dec-16 0.12% 0.07% 0.01% 2.44% 0.43% 0.01% 0.00% 0.06% 0.01% 0.05% 0.01% 0.10% 0.03% 0.04% 0.02% 0.76% 0.17% 0.00% 0.00% 0.39% 0.06% 0.01% 0.00% 0.06% 0.01% 1.35% 0.38% 4.96% 1.35% 0.00% 0.00% 0.05% 0.01% 10 10.0% 11.0% 12.0% 13.0% 14.0% 15.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 7.0% 8.0% 9.0% 2.57% 11.00% 0.72% 2.85% 0.61% 2.00% 1.62% 5.55% % of Revenue Earned in Highest fare bucket fare Highest in Earned Revenue of % 1.20% 5.00% 0.17% 0.85% % of Seats Sold in Highest fare bucket fare Highest Sold in Seats of % 3.00% 0.78% 3.16% 0.79% 0.22% 0.02% 0.00% 0.00% 0.59% 0.17% 0.39% Nov-16 1.89% Nov-16 0.16% 0.03% Go Air 1.47% 0.22% 0.03% Dec-16 0.06% Dec-16 0.00% 0.00% 0.09% 0.04% 0.63% 0.12% 0.97% 0.19% 0.70% 0.22% 0.63% 0.12% 6.83% 1.64% 0.57% 0.02% 0.32% 0.08% 0.00% 0.00% 0.00% 0.00% 3.88% 1.19% 14.27% 4.98% 0.60% 0.15% 0.05% 0.01% 11 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 3.81% 0.63% 0.65% 0.11% 0.02% 0.00% 0.18% 0.04% 0.07% 0.01% 0.71% bucket fare Highest in Earned Revenue of % 0.13% 0.61% 0.11% bucket fare Highest Sold in Seats of % 1.03% 0.21% 2.50% 0.43% 1.91% 0.32% 4.22% 0.62% 1.31% 0.22% 0.89% 0.15% Nov-16 0.08% Nov-16 0.01% Spicejet 0.08% 0.01% 2.19% 0.40% 0.00% 0.00% Dec-16 2.13% Dec-16 0.28% 0.00% 0.00% 0.05% 0.01% 0.03% 0.03% 0.13% 0.04% 0.00% 0.00% 1.51% 0.25% 0.08% 0.01% 2.21% 0.36% 0.35% 0.05% 0.80% 0.14% 0.00% 0.00% 0.00% 0.00% 0.21% 0.04% 0.70% 0.13% 0.11% 0.02% 0.06% 0.00% 12 10.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 7.0% 8.0% 9.0% BLR-BOM BLR-BOM 0.00% 0.00% 0.00% 0.00% BLR-DEL BLR-DEL 0.11% 0.41% % of Revenue Earned in Highest fare bucket fare Highest in Earned Revenue of % 0.38% 2.02% % of Seats Sold in Highest fare bucket fare Highest Sold in Seats of % BOM-DEL BOM-DEL 5.72% 1.21% 3.09% 0.60% CCU-DEL CCU-DEL 0.07% 0.02% 2.61% 0.49% Nov-16 Nov-16 DEL-GAU DEL-GAU Vistara 0.09% 0.06% 0.28% 0.07% Dec-16 Dec-16 DEL-HYD DEL-HYD 0.25% 0.06% 1.75% 0.33% DEL-SXR DEL-SXR 0.22% 0.16% 0.00% 0.00% BLR-CCU BLR-CCU 0.02% 0.02% 0.06% 0.29% CCU-GAU CCU-GAU 0.02% 0.02% 2.73% 0.46% CCU-IXZ CCU-IXZ 0.09% 0.02% 0.93% 0.34% 13 Air Asia % of Seats Sold in Highest fare bucket 5.0% 4.0% 2.93% 3.0% 2.09% 2.0% 1.86% 1.0% 0.56% 0.0% BLR-DEL DEL-GAU Nov-16 Dec-16 % of Revenue Earned in Highest fare bucket 5.0% 4.0% 3.0% 1.97% 2.0% 1.11% 1.01% 1.0% 0.69% 0.0% BLR-DEL DEL-GAU Nov-16 Dec-16 14 Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.
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