Subject: Performance of domestic airlines for the year 2016.

Traffic data submitted by various domestic airlines has been analysed for the month of December 2016. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-Dec 2016 were 998.88 lakhs as against 810.91 lakhs during the corresponding period of previous year thereby registering a growth of 23.18% (Ref Table 1).

1200.00 Growth: YoY = + 23.18 % 998.88 MoM = + 23.91 %

1000.00 8 % 810.91 800.00

600.00 2015 2016 400.00

Pax Lakhs) Carried(in Pax 200.00 77.09 95.52

0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Dec 2016

are as follows (Ref Table 2):

100.0

93.7 92.5 91.4

90.7

88.0

87.3

86.9

86.3

86.1

85.7

85.1

90.0

81.4

81.2

80.4

79.1

76.9

75.1

74.7 74.4

80.0 74.1

70.0 68.0 60.0 58.9 50.0 40.0

30.0 Pax Pax FactorLoad (%) 20.0 10.0 0.0 Air Jet JetLite Spicejet Go Air IndiGo Air Air Asia Trujet Air Airways Costa Carnival

Nov-16 Dec-16

1

The passenger load factor in the month of Dec 2016 has almost remained constant compared to previous month primarily due to the end of tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Dec 2016 has been 2.18 %. Airline-wise details of cancellations are as follows:

Costa 13.65 Air Carnival 12.03 Trujet 5.01 IndiGo 2.83 1.91 1.77 Spicejet 1.66 JetLite 1.40 Go Air 0.79 Vistara 0.40 Air Asia 0.11

0.00 2.00 4.00 6.00 8.00 10.00 12.00 14.00 16.00 Cancellation Rate (%)

Various reasons of cancellations are indicated below: Conse/Misc 11.4% Technical 8.1% Commercial 0.8% Operational 3.0%

Weather 76.7%

2

Passenger Complaints during the month

During December 2016, a total of 907 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of December 2016 has been 0.9. The airline-wise details are as follows:

Air India (dom) 2.9 Jet Airways+Jetlite 1.3 Trujet 1.3 1.0 Go Air 0.9 Spicejet 0.7 Air Asia 0.6 IndiGo 0.3 Vistara 0.1 Air Carnival 0.0

0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Catering Others Fare 0.1% 3.4% 2.4% Refund Staff Behaviour 5.8% 9.0% Disability 1.9%

Customer Flight Problem Service 28.9% 24.6%

Baggage 23.8%

3

The reason for complaint as percentage compared to the previous month is as follows:

35.0

32.0

28.9 28.1

30.0

26.5

24.6

25.0 23.8

21.9

18.9

20.0 18.5

15.0

12.7

11.3

9.0

10.0

6.8

6.2

5.8

5.3

4.4

5.0 3.4

2.4

2.3

2.0

1.9

1.7

1.1

0.2

0.1 0.1 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

Oct-16 Nov-16 Dec-16

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of Dec 2016 is given in the following table. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + 117.2 1.50 24.4 Jet Airways + JetLite 69.4 1.10 12.8 Spicejet 116.5 1.50 42.0 Go Air 169.2 1.26 75.3 IndiGo 153.1 1.18 22.8 Vistara 57.2 1.05 23.6 Air Asia 738.1 10.50 243.1 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 50%

4

On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, , Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Dec 2016 is as follows: OTP at Four Metro Airports

Spicejet 70.0

Jet Airways+JetLite 64.3

Vistara 64.2

Go Air 63.6

IndiGo 61.6

Air India (Dom) 59.0

0.0 20.0 40.0 60.0 80.0 OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows:

Air India (Domestic)

HYD 77.6

BLR 61.7

DEL 60.4

BOM 49.6

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

5

Jet Airways + JetLite

HYD 80.2

BLR 72.2

BOM 61.6

DEL 59.3

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Spicejet

HYD 84.6

DEL 69.6

BLR 67.0

BOM 54.8

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

6

Go Air

HYD 80.8

BLR 68.0

DEL 63.3

BOM 59.9

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

IndiGo

HYD 75.1

DEL 64.5

BLR 59.0

BOM 50.2

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

7

Vistara

HYD 81.8

BLR 71.6

DEL 64.3

BOM 55.6

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 4%

Wx 8%

Misc 1% ATC 10% Pax 2% Ramp 1% Reactionary 68% Tech 2% Ops 4%

8

Revenue Earned& Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Jet Airways

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

1.99%

2.0%

1.6%

1.2%

1.1%

1.1%

0.96%

0.9%

0.9%

0.86%

0.82%

0.8%

0.8%

0.7%

0.73%

1.0% 0.7%

0.6%

0.57%

0.5%

0.54%

0.5%

0.4%

0.40%

0.34%

0.25%

0.23%

0.22%

0.2%

0.2%

0.16%

0.2%

0.1%

0.09%

0.07%

0.06%

0.05%

0.05%

0.02% 0.0% 0.0%

Nov-16 Dec-16

% of Revenue Earned in Highest fare bucket

10.0%

9.0% 8.63% 8.0% 7.0%

6.0%

5.0%

4.22%

3.65%

4.0% 3.35%

3.18%

3.08%

3.02%

2.70%

2.60%

2.55%

2.52%

3.0% 2.34%

1.72%

1.56%

1.47%

1.33%

2.0% 1.31%

1.22%

1.20%

1.06%

1.05%

1.04%

0.91%

0.79%

0.75%

0.73%

0.65%

0.63%

0.61%

0.61% 0.42%

1.0% 0.36%

0.23%

0.22%

0.20%

0.17%

0.05% 0.00% 0.0%

Nov-16 Dec-16

9

Indigo

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.35%

0.71%

1.0%

0.59%

0.43%

0.38%

0.38%

0.22%

0.18%

0.17%

0.13%

0.12%

0.10%

0.09%

0.09%

0.06%

0.06%

0.03%

0.03%

0.02%

0.02%

0.01%

0.01%

0.01% 0.01%

0.01%

0.01%

0.01% 0.01%

0.00%

0.00% 0.00%

0.00% 0.00% 0.00% 0.0%

Nov-16 Dec-16

% of Revenue Earned in Highest fare bucket

5.0% 4.96%

4.0%

3.65%

3.0%

2.44%

2.32%

2.29%

2.0%

1.35%

1.12%

1.12%

0.76%

1.0%

0.55%

0.55%

0.50%

0.41%

0.39%

0.33%

0.26%

0.18%

0.10%

0.08%

0.07%

0.06%

0.06%

0.05%

0.05%

0.04% 0.04%

0.04%

0.03%

0.01%

0.01%

0.00%

0.00% 0.00% 0.00% 0.0%

Nov-16 Dec-16

10

Go Air

% of Seats Sold in Highest fare bucket 4.98% 5.0%

4.0%

3.0%

2.57%

2.0%

1.64%

1.62%

1.20%

1.19%

0.79%

0.78%

0.72%

1.0%

0.61%

0.39%

0.22%

0.22%

0.19%

0.17%

0.17%

0.15%

0.12%

0.12%

0.08%

0.04%

0.03% 0.03%

0.02%

0.02%

0.01%

0.00% 0.00% 0.00% 0.00% 0.0%

Nov-16 Dec-16

% of Revenue Earned in Highest fare bucket

15.0% 14.27%

14.0% 13.0%

12.0% 11.00% 11.0% 10.0% 9.0%

8.0% 6.83%

7.0%

6.0% 5.55%

5.00%

5.0%

3.88%

4.0% 3.16%

3.00%

2.85%

3.0%

2.00%

1.89%

2.0% 1.47%

0.97%

0.85%

0.70%

0.63%

0.63%

0.60%

0.59%

0.57%

0.32%

0.22%

0.16%

0.09% 0.06%

1.0% 0.05%

0.00% 0.00% 0.00% 0.00% 0.0%

Nov-16 Dec-16

11

Spicejet

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0%

0.63%

0.62%

0.43%

0.40%

0.36%

0.32%

0.28%

0.25%

0.22%

0.21%

0.15%

0.14%

0.13%

0.13%

0.11%

0.11%

0.05%

0.04%

0.04%

0.04%

0.03%

0.02%

0.01%

0.01% 0.01% 0.01%

0.01%

0.00%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Nov-16 Dec-16

% of Revenue Earned in Highest fare bucket 6.0%

5.0%

4.22%

4.0% 3.81%

3.0%

2.50%

2.21%

2.19%

2.13%

1.91%

2.0%

1.51%

1.31%

1.03%

0.89%

0.80%

0.71%

0.70%

0.65%

1.0%

0.61%

0.35%

0.21%

0.18%

0.13%

0.11%

0.08% 0.08% 0.08%

0.07%

0.06%

0.05%

0.03%

0.02%

0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Nov-16 Dec-16

12

Vistara

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.21%

1.0%

0.60%

0.49%

0.46%

0.38%

0.34%

0.33%

0.16%

0.11%

0.07%

0.06%

0.06%

0.06%

0.02%

0.02%

0.02%

0.02%

0.00% 0.00% 0.00% 0.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ

Nov-16 Dec-16

% of Revenue Earned in Highest fare bucket 10.0%

9.0%

8.0%

7.0%

6.0% 5.72%

5.0%

4.0%

3.09%

2.73%

3.0% 2.61%

2.02%

2.0% 1.75%

1.0% 0.93%

0.41%

0.29%

0.28%

0.25%

0.22%

0.09%

0.09%

0.07%

0.02%

0.02%

0.00% 0.00% 0.00% 0.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ

Nov-16 Dec-16

13

Air Asia

% of Seats Sold in Highest fare bucket 5.0%

4.0%

2.93%

3.0%

2.09%

2.0% 1.86%

1.0% 0.56%

0.0% BLR-DEL DEL-GAU

Nov-16 Dec-16

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0%

1.97%

2.0%

1.11% 1.01%

1.0% 0.69%

0.0% BLR-DEL DEL-GAU

Nov-16 Dec-16

14

Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. Status of No. Status of No. Status of ofPax Facilities & ofPax Facilities & ofPax Facilities Affected Compensation Affected Compensation Affected  Refund  Rebooked on  Refunds  Refreshments other flights  Rescheduling  Refunds where  Hotel  Hotel 70645 pax desired Air India 313 accommoda- 6396 accommoda-tion  Rescheduling tion  Compensation  Compensation of  Compensation of Rs. 15.30 Rs. 97.02 lakhs of Rs. 15.71 lakhs lakhs  Refund  Refunds  Rebooked on  Rescheduling other flights Jet  Hotel  Refreshments  Hotel Airways 2359 accommoda- 13587  Refunds where 2229 accommoda- and tion. pax desired tion JetLite  Compensation  Rescheduling  Compensation of Rs. 17.11 of Rs.122.30 lakhs lakhs  Refreshments  Refreshments  Transfer to other 8281  Rescheduling 49885 Spicejet 21 0.58 airlines  Compensation of  Compensation of Rs. 36.34 lakhs Rs. 65.29 lakhs  All pax given refreshments 42  Refreshments 5158 Go Air Nil Nil  Refunds where  Rescheduling pax desired  Rescheduling 131241 IndiGo Nil Nil 4969 0.75 lakhs  Refreshments  Refreshments 1467  Rescheduling Air Costa Nil Nil 1832 54.96 lakhs  Compensation of Rs. 2.54 lakhs  Refreshments  Rescheduling Air Asia Nil Nil Nil Nil 13830 Compensation of Rs. 11.34 lakhs  Refreshments Vistara 1 0.16 lakhs 1008 7.19 lakhs 14936  Rescheduling  Refreshments  Rescheduling Trujet Nil Nil 167 Nil Nil  Compensation of Rs. 3.27 lakhs Air  Refreshments Nil Nil 546 Nil Nil Carnival  Rescheduling

15

SUMMARY

Denied Boarding Cancellations Delays No. ofPax Facilities & No. ofPax Facilities & No. ofPax Facilities Affected Compensation Affected Compensation Affected Rs. 134.92 Rs. 176.20 Rs. 138.75 lakhs lakhs towards 2564 lakhs 25600 300749 compensation compensation compensation and facilities and facilities

16

Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2016

Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 12.23 64.32 76.55 84.0 16.0 Feb 11.54 63.22 74.76 84.6 15.4 Mar 11.61 67.11 78.72 85.3 14.7 Ist Quarter 35.38 194.65 230.03 84.6 15.4 Apr 11.98 67.34 79.32 84.9 15.1 May 13.49 73.20 86.69 84.4 15.6 Jun 12.37 67.38 79.75 84.5 15.5 IInd Quarter 37.84 207.92 245.76 84.6 15.4 Jul 12.61 72.47 85.08 85.2 14.8 Aug 12.25 71.56 83.81 85.4 14.6 Sep 12.06 70.24 82.30 85.3 14.7 IIIrd Quarter 36.92 214.27 251.19 85.3 14.7 Oct 11.25 75.47 86.72 87.0 13.0 Nov 11.57 78.09 89.66 87.1 12.9 Dec 13.35 82.18 95.52 86.0 14.0 IVth Quarter 36.16 235.74 271.90 86.7 13.3 Total 146.30 852.58 998.88 85.4 14.6

Percentage Share Air India Private Total Data of 2015 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 32.93 152.53 185.46 82.2 17.8 IIndQtr 32.02 170.85 202.87 84.2 15.8 IIIrdQtr 32.78 169.10 201.88 83.8 16.2 IVth Qtr 35.62 185.08 220.70 83.9 16.1 Total 133.35 677.56 810.91 83.6 16.4 Growth (%) = +9.71 +25.83 +23.18

Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2016 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet JetLite Spice Go Air IndiGo Air Air Vistara Air Trujet Air (Dom) Airways Jet Costa Asia Pegasus Carnival Jan 81.7 82.5 82.5 92.1 84.9 84.7 84.0 81.9 74.8 83.8 83.4 Feb 79.9 83.0 80.9 92.3 86.4 86.0 87.1 85.5 73.9 85.4 78.9 Mar 75.7 79.1 77.0 91.1 86.3 85.1 82.1 82.7 74.7 76.6 77.9 Apr 78.9 78.5 78.3 93.2 87.8 85.8 84.0 84.8 77.9 78.1 78.1 May 84.7 82.6 80.9 93.5 88.6 87.2 85.7 86.8 80.1 80.0 80.7 Jun 82.0 79.1 75.2 93.0 84.6 77.9 81.5 90.2 79.0 82.2 81.0 Jul 80.3 83.8 80.9 92.0 90.3 83.6 80.8 85.7 75.2 84.0 79.4 Aug 77.7 81.7 78.9 93.2 86.0 82.1 70.8 83.3 69.2 0.0 77.7 65.6 Sep 79.0 79.9 77.5 93.5 89.4 82.1 73.7 82.8 72.7 0.0 75.6 64.5 Oct 71.8 75.5 71.0 91.9 84.4 84.9 70.7 78.3 69.2 0.0 75.8 58.5 Nov 75.1 80.4 74.7 92.5 87.3 88.0 74.1 86.9 74.4 0.0 81.2 68.0 Dec 81.4 86.1 85.7 93.7 90.7 91.4 76.9 86.3 85.1 0.0 79.1 58.9

18

Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2016) Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air IndiGo Air Costa Air Asia Vistara Trujet Air Carnival Pax Carried 12.23 14.32 2.06 10.11 6.20 27.26 0.59 1.75 1.50 0.24 0.29 - Jan Market Share 16.0 18.7 2.7 13.2 8.1 35.6 0.8 2.3 2.0 0.3 0.4 - Pax Carried 11.54 13.73 2.06 9.76 5.95 27.54 0.57 1.67 1.49 0.19 0.26 - Feb Market Share 15.4 18.4 2.8 13.1 8.0 36.8 0.8 2.2 2.0 0.3 0.3 - Pax Carried 11.61 13.89 2.06 10.06 6.56 30.23 0.54 1.77 1.58 0.14 0.28 - Mar Market Share 14.7 17.6 2.6 12.8 8.3 38.4 0.7 2.2 2.0 0.2 0.4 - Pax Carried 35.38 41.94 6.18 29.93 18.71 85.03 1.70 5.19 4.57 0.57 0.83 - IstQtr Market Share 15.4 18.2 2.7 13.0 8.1 37.0 0.7 2.3 2.0 0.2 0.4 - Pax Carried 11.98 12.62 2.41 10.21 6.76 30.67 0.64 1.67 1.83 0.20 0.33 - Apr Market Share 15.1 15.9 3.0 12.9 8.5 38.7 0.8 2.1 2.3 0.3 0.4 - Pax Carried 13.49 13.94 2.54 10.96 7.01 33.37 0.65 1.90 2.21 0.21 0.41 - May Market Share 15.6 16.1 2.9 12.6 8.1 38.5 0.7 2.2 2.5 0.2 0.5 - Pax Carried 12.37 12.96 2.27 10.10 6.64 30.23 0.62 1.73 2.27 0.21 0.35 - Jun Market Share 15.5 16.3 2.8 12.7 8.3 37.9 0.8 2.2 2.8 0.3 0.4 - Pax Carried 37.84 39.52 7.22 31.27 20.41 94.27 1.91 5.30 6.31 0.62 1.09 - IIndQtr Market Share 15.4 16.1 2.9 12.7 8.3 38.4 0.8 2.2 2.6 0.3 0.4 - Pax Carried 12.61 13.90 2.39 9.94 7.16 33.84 0.65 1.91 2.25 0.14 0.29 - Jul Market Share 14.8 16.3 2.8 11.7 8.4 39.8 0.8 2.2 2.6 0.2 0.3 - Pax Carried 12.25 13.70 2.34 10.54 6.74 33.41 0.55 1.88 2.05 0.00 0.31 0.04 Aug Market Share 14.6 16.4 2.8 12.6 8.0 39.9 0.7 2.2 2.4 0.0 0.4 0.0 Pax Carried 12.06 13.32 1.98 10.30 6.87 32.96 0.51 1.88 2.03 0.00 0.33 0.06 Sep Market Share 14.7 16.2 2.4 12.5 8.3 40.0 0.6 2.3 2.5 0.0 0.4 0.1 IIIrdQtr Pax Carried 36.92 40.93 6.71 30.77 20.77 100.21 1.71 5.67 6.33 0.14 0.92 0.10 Market Share 14.7 16.3 2.7 12.3 8.3 39.9 0.7 2.3 2.5 0.1 0.4 0.0 Pax Carried 11.25 12.73 2.09 11.18 6.88 36.93 0.51 2.36 2.32 0.0 0.39 0.08 Oct Market Share 13.0 14.7 2.4 12.9 7.9 42.6 0.6 2.7 2.7 0.0 0.4 0.1 Pax Carried 11.57 13.36 2.18 11.48 7.20 37.73 0.52 2.51 2.60 0.00 0.41 0.09 Nov Market Share 12.9 14.9 2.4 12.8 8.0 42.1 0.6 2.8 2.9 0.0 0.5 0.1 Pax Carried 13.35 14.60 2.46 12.10 7.81 38.48 0.50 2.77 3.04 0.00 0.31 0.10 Dec Market Share 14.0 15.3 2.6 12.7 8.2 40.3 0.5 2.9 3.2 0.0 0.3 0.1 Pax Carried 36.16 40.69 6.74 34.77 21.88 113.14 1.53 7.64 7.97 0.00 1.11 0.27 IVthQtr Market Share 13.3 15.0 2.5 12.8 8.0 41.6 0.6 2.8 2.9 0.0 0.4 0.1 TOTAL Pax Carried 146.30 163.08 26.85 126.74 81.77 392.65 6.85 23.80 25.18 1.33 3.95 0.37 Market Share 14.6 16.3 2.7 12.7 8.2 39.3 0.7 2.4 2.5 0.1 0.4 0.0

Table 4

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

Air Costa 5 1.0 5 -

Air Asia 17 0.6 17 -

Vistara 2 0.1 2 -

Go Air 67 0.9 67 -

IndiGo 126 0.3 126 -

Spicejet 79 0.7 79 -

Jet Airways + JetLite 225 1.3 224 1

Air India (Dom) 382 2.9 242 140

Air Pegasus 0 0 0 0

Trujet 4 1.3 4 -

Air Carnival 0 0.0 0

Total 907 0.9 766 141

20