Subject: Performance of domestic airlines for the year 2019.

Traffic data submitted by various domestic airlines has been analysed for the month of Nov 2019. Following are the salient features:

Passenger Growth Passengers carried by domestic airlines during Jan-Nov 2019 were 1311.54 lakhs as against 1262.83 lakhs during the corresponding period of previous year thereby registering annual growth of 3.86% and monthly growth of 11.18% (Ref Table 1).

1500.00 Growth: YoY = + 3.86 % 1311.54 1262.83 MoM = +11.18% 1200.00

900.00 2018 600.00 2019

Pax Lakhs) (in Carried 300.00 116.45 129.47

0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Nov 2019 are as follows (Ref Table 2): 120.0 97.4 92.8 100.0 92.7 91.4 90.0 88.2 87.2 85.1 84.1 83.1 83.0 83.0 78.4 77.9 76.0 73.9 80.0 73.0 59.5 60.0

40.0 27.7 27.5 Pax Load Factor (%) Factor PaxLoad 25.0 23.2 23.0 20.0 8.3

0.0

Oct-19 Nov-19 * , Jetlite and did not operate any flight in the month of Nov 2019.

1

The passenger load factor in the month of November 2019 has shown increasing trend compared to previous month primarily due to the onset of tourist season.

Passenger Carried

The passenger carried and passenger growth in respect of scheduled domestic airlines in 2019 as compared with 2018 are as follows:

200.00 180.00 160.00

140.00 129.47 125.08 123.16 121.87 120.25 119.05 118.56 118.45 117.93 116.45 115.96 115.80 115.57 115.33 115.13 114.65 113.98 113.49 113.54 113.25 109.95

120.00 107.44 107.44 100.00 80.00 60.00 Pax Carried Lakh in PaxCarried 40.00 20.00 0.00 Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov

Pax 2018 Pax 19

Month wise growth in comparison with previous year

14

12 11.18

10 9.1

8 6.19 5.62 6 3.87 3.98 4 2.79 3.01 2 1.18 0.14 0 Passenger Passenger growth -2

-4

-6 -4.5 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Oct-19 Nov-19

2

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Nov 2019 has been 1.87%. Airline-wise details of cancellations are as follows:

Air Heritage 80.77 33.33 31.25 Trujet 8.35 5.77 AI 3.68 Go Air 2.10 2.08 Spicejet 1.51 IndiGo 1.07 0.63 Air Asia 0.51

0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00 Cancellation Rate (%) * Jetairways, and Air Odisha did not operate any flight in the month of Nov 2019.

Various reasons of cancellations are indicated below:

Commercial 3.9%

Technical 32.6% Weather 45.3%

Operational 3.8%

Conse/Misc 14.4%

3

Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2019

Percentage Share Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 15.30 109.78 125.08 87.8 12.2 Feb 14.53 98.96 113.49 87.2 12.8 Mar 15.19 100.77 115.96 86.9 13.1 Ist Quarter 45.01 309.51 354.53 87.3 12.7 Apr 15.23 94.71 109.95 86.1 13.9 May 16.32 105.54 121.87 86.6 13.4 Jun 15.51 104.74 120.25 87.1 12.9 IInd Quarter 47.07 305.00 352.07 86.6 13.4 Jul 14.79 104.26 119.05 87.6 12.4 Aug 15.15 102.79 117.93 87.2 12.8 Sep 14.95 100.38 115.33 87.0 13.0 IIIrd Quarter 44.89 307.42 352.31 87.3 12.7 Oct 15.47 107.69 123.16 87.4 12.6 Nov 15.65 113.83 129.47 87.9 12.1 Dec

IVth Quarter 31.12 221.52 252.63 87.7 12.3 Total 168.09 1143.45 1311.54 87.2 12.8

Percentage Share Air India Private Total Data of 2018 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 45.06 292.84 337.90 86.7 13.3 IIndQtr 44.60 302.34 346.94 87.1 12.9 IIIrdQtr 42.16 300.94 343.09 87.7 12.3 IVthQtr 28.62 206.28 234.90 87.8 12.2 Total 160.44 1102.39 1262.83 87.3 12.7 Growth (%) = 4.77 3.72 3.86

4

MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2019) Passengers Carried (in Lakhs)/Market Share (%) Month & Private Air Carriers Year Air India Jet Jet Spice Pawan Air Zoom Air Go Air IndiGo Air Asia Vistara Trujet Star Air Air Deccan Airways Lite Jet Hans Heritage Pax Carried 15.30 14.91 2.15 16.66 10.88 53.22 6.67 4.70 - 0.58 0.01 0.00 0.00 - Jan Market Share 12.2 11.9 1.7 13.3 8.7 42.5 5.3 3.8 - 0.5 0.0 0.0 0.0 - Pax Carried 14.53 11.33 1.59 15.58 10.27 49.31 5.83 4.52 - 0.51 0.03 0.00 0.00 - Feb Market Share 12.8 10.0 1.4 13.7 9.0 43.4 5.1 4.0 - 0.5 0.0 0.0 0.0 - Pax Carried 15.19 5.37 1.34 15.81 11.49 54.41 6.87 4.90 - 0.54 0.04 0.00 0.00 - Mar Market Share 13.1 4.6 1.2 13.6 9.9 46.9 5.9 4.2 - 0.5 0.0 0.0 0.0 - Pax Carried 45.01 31.61 5.08 48.05 32.63 156.93 19.37 14.13 0.00 1.63 0.07 0.00 0.01 0.00 IstQtr Market Share 12.7 8.9 1.4 13.6 9.2 44.3 5.5 4.0 0.0 0.5 0.0 0.0 0.0 0.0 Pax Carried 15.23 0.86 0.17 14.41 11.90 54.81 6.78 5.17 - 0.57 0.04 0.00 0.00 - Apr Market Share 13.9 0.8 0.2 13.1 10.8 49.9 6.2 4.7 - 0.5 0.0 0.0 0.0 - Pax Carried 16.32 - - 18.03 13.55 59.80 7.68 5.79 0.00 0.64 0.06 0.00 0.00 - May Market Share 13.4 - - 14.8 11.1 49.0 6.3 4.7 0.0 0.5 0.0 0.0 0.0 - Pax Carried 15.51 - - 18.76 13.30 57.78 7.72 6.48 0.00 0.64 0.05 0.01 0.00 - Jun Market Share 12.9 - - 15.6 11.1 48.1 6.4 5.4 0.0 0.5 0.0 0.0 0.0 - Pax Carried 47.07 0.86 0.17 51.19 38.76 172.39 22.18 17.43 0.01 1.85 0.15 0.01 0.00 0.00 IIndQtr Market Share 13.4 0.2 0.0 14.5 11.0 49.0 6.3 5.0 0.0 0.5 0.0 0.0 0.0 0.0 Pax Carried 14.79 - - 18.48 13.26 56.93 7.71 7.15 0.00 0.68 0.05 0.01 0.00 - Jul Market Share 12.4 - - 15.5 11.1 47.8 6.5 6.0 0.0 0.6 0.0 0.0 0.0 - Pax Carried 15.15 - - 18.34 13.91 55.41 7.63 6.84 0.00 0.61 0.04 0.00 0.00 - Aug Market Share 12.8 - - 15.5 11.8 47.0 6.5 5.8 0.0 0.5 0.0 0.0 0.0 - Pax Carried 14.95 - - 17.00 13.27 55.59 7.25 6.64 0.00 0.56 0.05 0.00 0.01 - Sep Market Share 13.0 - - 14.7 11.5 48.2 6.3 5.8 0.0 0.5 0.0 0.0 0.0 - IIIrdQtr Pax Carried 44.89 0.00 0.00 53.82 40.43 167.93 22.59 20.63 0.00 1.85 0.14 0.02 0.01 0.00 Market Share 12.7 0.0 0.0 15.3 11.5 47.7 6.4 5.9 0.0 0.5 0.0 0.0 0.0 0.0

Pax Carried 15.47 - - 20.05 13.78 58.42 8.03 6.69 0.00 0.64 0.06 0.00 0.01 0.00 Oct Market Share 12.6 - - 16.3 11.2 47.4 6.5 5.4 0.0 0.5 0.1 0.0 0.0 0.0 Pax Carried 15.65 0.00 0.00 20.80 14.22 61.51 8.78 7.60 0.00 0.81 0.09 0.00 0.00 0.00 Nov Market Share 12.1 0.0 0.0 16.1 11.0 47.5 6.8 5.9 0.0 0.6 0.1 0.0 0.0 0.0 Pax Carried Dec Market Share

Pax Carried 31.12 0.00 0.00 40.85 28.00 119.94 16.81 14.29 0.01 1.45 0.15 0.01 0.01 0.00 IVthQtr Market Share 12.3 0.0 0.0 16.2 11.1 47.5 6.7 5.7 0.0 0.6 0.1 0.0 0.0 0.0 TOTAL Pax Carried 168.09 32.47 5.25 193.90 139.83 617.19 80.96 66.48 0.02 6.79 0.51 0.03 0.02 0.00 Market Share 12.8 2.5 0.4 14.8 10.7 47.1 6.2 5.1 0.0 0.5 0.0 0.0 0.0 0.0

5

Passenger Complaints during the month

During Nov 2019, a total of 932 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of Nov 2019 has been around 0.72. The airline-wise details are as follows:

Air Deccan 42.6 Air India (dom) 2.3 Spicejet 0.7 Go Air 0.6 IndiGo 0.5 Trujet 0.2 Air Asia 0.2 Vistara 0.1 Zoom Air 0.0 Air Heritage 0.0 Star Air 0.0 Pawan Hans 0.0

0.0 10.0 20.0 30.0 40.0 50.0 No. of Complaints/10,000 Pax * Jetairways, Jetlite and Air Odisha did not operate any flight in the month of Nov 2019.

Various reasons of passenger complaints are indicated below:

Staff Behaviour Catering Others Refund 0.2% 1.8% Disability 3.0% Fare 1.0% 0.6% 0.0%

Customer Service 16.3%

Flight Problem 49.2% Baggage 27.8%

6

The reason for complaint as percentage compared to the previous month is as follows:

100.0 90.0 80.0 70.0 60.0 49.2 47.8 50.0 47.5 40.0

30.0 27.8 22.3 21.0 20.1 20.1

20.0 16.3 4.6 4.2

10.0 3.4 3.0 2.8 2.7 2.1 1.8 1.0 0.8 0.6 0.4 0.3 0.2 0.0 0.0 0.0 0.0 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

Sep-19 Oct-19 Nov-19

Airline-wise status of redressal of complaints is given at Table – 3.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of Nov 2019 is given in the following table. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + 112.1 1.50 29.9 Spicejet 126.7 1.42 43.5 Go Air 106.3 1.49 26.5 IndiGo 148.9 1.20 32.2 Vistara 39.0 1.24 13.0 Air Asia 79.1 1.83 40.9 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 35%

7

On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Nov 2019 is as follows: OTP at Four Metro Airports

Go Air 67.6

Vistara 67.4

Air Asia 66.7

IndiGo 66.2

Spicejet 56.2

Air India (Dom) 42.0

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Note: Jet Airways did not operate any flight in the month of Nov 2019.

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows:

Air India (Domestic)

BLR 54.4

HYD 49.1

DEL 44.8

BOM 29.0

0.0 20.0 40.0 60.0 OTP (%)

8

Spicejet

HYD 67.5

BLR 64.5

DEL 62.3

BOM 38.5

0.0 20.0 40.0 60.0 80.0 OTP (%)

Go Air

DEL 72.0

BLR 68.0

BOM 63.9

HYD 63.3

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

9

IndiGo

DEL 72.3

HYD 69.9

BLR 69.8

BOM 49.1

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Vistara

BLR 70.9

DEL 70.6

HYD 63.7

BOM 60.6

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

10

Air Asia

BLR 74.3

HYD 72.0

DEL 60.3

BOM 58.7

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 5% Wx 3%

ATC 12%

Misc 1% Pax 3% Ramp 1% Reactionary 66% Tech 3%

Ops 6%

11

Revenue Earned & Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Air India

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 3.56% 2.05% 3.35% 1.50% 1.28% 0.86% 0.75% 0.75% 0.58% 0.52% 0.47% 0.49% 0.47% 0.47% 0.44% 0.43% 0.41% 0.40% 0.33% 0.36% 0.33% 0.33% 0.31% 0.32% 0.27% 0.25% 0.28% 0.23% 0.23% 0.24% 0.22% 0.17% 0.19% 0.16% 0.15% 0.11% 0.10% 0.07% 0.0%

Oct-19 Nov-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 11.77% 6.53% 10.0% 6.35% 4.89% 4.39% 2.41% 2.06% 1.96% 1.86% 1.69% 1.58% 1.52% 1.48% 1.47% 1.42% 1.28% 1.29% 1.20% 1.21% 1.18% 1.09% 0.99% 0.96% 0.97% 0.92% 0.85% 0.84% 0.82% 0.82% 0.80% 0.79% 0.75% 0.72% 0.72% 0.66% 0.58% 0.57% 0.35% 0.0%

Oct-19 Nov-19

12

Indigo

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 0.88% 0.73% 0.61% 0.32% 0.31% 0.29% 0.26% 0.24% 0.22% 0.17% 0.19% 0.12% 0.14% 0.13% 0.10% 0.09% 0.09% 0.07% 0.05% 0.06% 0.05% 0.06% 0.05% 0.03% 0.02% 0.02% 0.01% 0.01% 0.04% 0.02% 0.02% 0.03% 0.01% 0.03% 0.04% 0.00% 0.0%

Oct-19 Nov-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 3.32% 2.02% 1.41% 1.40% 1.29% 1.23% 0.99% 0.79% 0.78% 0.78% 0.69% 0.57% 0.46% 0.42% 0.39% 0.36% 0.28% 0.21% 0.20% 0.16% 0.16% 0.16% 0.16% 0.13% 0.07% 0.08% 0.06% 0.07% 0.06% 0.06% 0.05% 0.02% 0.03% 0.04% 0.04% 0.00% 0.0%

Oct-19 Nov-19

13

Go Air

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 7.40% 5.04% 4.80% 4.66% 4.54% 3.97% 3.88% 3.79% 3.41% 3.22% 3.18% 3.19% 3.14% 2.95% 2.86% 2.45% 2.39% 2.15% 2.15% 1.58% 1.43% 1.30% 1.16% 0.98% 0.94% 0.84% 0.74% 0.64% 0.59% 0.26% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0% 0.00%

Oct-19 Nov-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 16.28% 14.90% 13.97% 13.49% 12.84% 12.47% 12.38% 12.11% 11.43% 10.89% 10.58% 9.71% 9.54% 8.78% 7.60% 10.0% 7.52% 6.12% 5.58% 5.48% 5.41% 4.88% 4.56% 4.44% 3.84% 3.31% 2.71% 2.47% 2.45% 1.71% 0.93% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Oct-19 Nov-19

14

Spicejet

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 0.87% 0.67% 0.41% 0.39% 0.36% 0.32% 0.31% 0.28% 0.22% 0.18% 0.12% 0.14% 0.14% 0.13% 0.11% 0.09% 0.07% 0.07% 0.08% 0.05% 0.05% 0.05% 0.02% 0.02% 0.04% 0.04% 0.03% 0.04% 0.04% 0.02% 0.00% 0.01% 0.00% 0.00% 0.01% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Oct-19 Nov-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 2.16% 2.05% 1.75% 1.70% 1.49% 1.41% 1.44% 1.37% 1.26% 1.03% 0.69% 0.61% 0.60% 0.60% 0.55% 0.42% 0.41% 0.38% 0.32% 0.28% 0.24% 0.24% 0.24% 0.21% 0.23% 0.19% 0.19% 0.13% 0.13% 0.08% 0.07% 0.04% 0.01% 0.01% 0.02% 0.02% 0.00% 0.00% 0.00% 0.00% 0.0%

Oct-19 Nov-19

15

Vistara

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 2.46% 0.87% 0.46% 0.43% 0.37% 0.31% 0.32% 0.28% 0.23% 0.24% 0.22% 0.15% 0.16% 0.16% 0.15% 0.16% 0.13% 0.11% 0.12% 0.13% 0.13% 0.13% 0.09% 0.08% 0.10% 0.01% 0.01% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Oct-19 Nov-19

s

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 10.30% 10.0% 1.35% 1.09% 1.09% 0.75% 0.71% 0.67% 0.47% 0.46% 0.43% 0.37% 0.36% 0.39% 0.34% 0.34% 0.29% 0.20% 0.19% 0.19% 0.19% 0.15% 0.15% 0.12% 0.14% 0.04% 0.06% 0.08% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Oct-19 Nov-19

16

Air Asia

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 1.44% 0.58% 0.45% 0.33% 0.27% 0.20% 0.23% 0.20% 0.22% 0.17% 0.17% 0.19% 0.11% 0.14% 0.13% 0.14% 0.02% 0.03% 0.02% 0.06% 0.01% 0.01% 0.02% 0.01% 0.0%

Oct-19 Nov-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 7.65% 3.57% 1.48% 1.34% 1.32% 1.13% 1.00% 0.92% 0.86% 0.77% 0.76% 0.65% 0.57% 0.52% 0.48% 0.46% 0.19% 0.20% 0.16% 0.15% 0.10% 0.06% 0.05% 0.02% 0.0%

Oct-19 Nov-19

17

Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. of Status of No. of Status of No. of Status of Pax Facilities & Pax Facilities & Pax Facilities Affected Compensation Affected Compensation Affected  Refund  Refreshments  Refunds  Rebooked on  Refunds where  Rescheduling other flights pax desired 1661 10297  Hotel 94647 Air India  Hotel  Rescheduling accommodation accommodation  Amount spent on  Compensation of  Compensation of facilitation of Rs. 28.36 lakhs Rs 67.70 lakhs Rs. 106.28 lakhs Pawan Compensation of Nil Nil 6 Nil Nil hans Rs 0.22 lakhs  Refreshments  Refreshments  Transfer to other 438 Compensation of Rs 13735  Rescheduling 41998 airlines SpiceJet 13.18 lakhs  Compensation of  Amount spent Rs. 18.88 lakhs on facilitation of Rs. 64.93 lakhs  All pax given refreshments Nil 60  Refreshments 1465 Go Air Nil  Refunds where  Rescheduling pax desired  Rescheduling  Refreshments 67 Compensation of Rs 13856  Rescheduling 95682 Indigo  Refreshments 7.15 lakhs  Compensation of Rs. 0.69 lakhs  Refreshments  Rescheduling 79 Compensation of Rs 1826 Compensation of Rs 18039 Air Asia 0.73 lakhs 0.72 lakhs  Amount spent on facilitation of Rs 28.69 lakhs 44 Compensation of Rs 1100 Compensation of Rs 13275  Refreshments Vistara 3.98 lakhs 0.88 lakhs  Rescheduling  Refreshments  Rescheduling  Compensation of TruJet Nil Nil 736 227  Amount spent on Rs 0.79 lakhs facilitation of Rs 0.02 lakhs  Refreshments Star Air Nil Nil 134 Nil Nil  Rescheduling Air  Refreshments Nil Nil 9 Nil Nil Deccan  Rescheduling Amount spent on Air  Compensation of Nil Nil 27 27 facilitation of Rs heritage Rs 0.19 lakhs 0.06 lakhs Zoom Nil Nil 37 Nil Nil Nil Air

18

SUMMARY

Denied Boarding Cancellations Delays No. ofPax Facilities & No. ofPax Facilities & No. ofPax Facilities Affected Compensation Affected Compensation Affected Rs 50.73 lakhs Rs. 199.97 Rs. 92.73 lakhs 2289 41823 compensation 265360 lakhs towards compensation and facilities facilitation

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Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2019 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air Jet Jet Spice Go IndiGo Air Vistara Trujet Star Pawan Air Air Zoom India Airways Lite Jet Air Asia Air Hans Deccan Heritage Air (Dom) Jan 80.0 86.1 84.2 90.9 87.4 86.4 88.4 84.2 78.0 53.1 - - 94.1 - Feb 83.3 89.4 87.9 94.0 92.6 88.4 91.8 89.1 75.9 52.1 - - 96.0 - Mar 80.8 86.7 87.5 93.0 91.4 86.0 87.5 86.8 73.2 53.8 - - 0.0 - Apr 81.2 76.3 79.1 93.7 90.8 87.8 84.4 84.6 72.6 53.5 - - 0.0 - May 85.0 - - 93.9 93.3 90.9 87.8 85.6 75.9 61.0 21.9 18.7 0.0 - Jun 81.2 - - 93.7 94.0 90.1 90.7 83.3 77.6 55.8 27.0 29.3 0.0 - Jul 79.7 - - 92.4 90.4 86.2 89.5 82.4 74.5 50.9 19.2 32.6 0.0 - Aug 80.9 - - 92.4 87.5 84.3 87.8 81.8 78.0 53.1 14.4 28.1 0.0 - Sep 79.0 - - 93.0 86.7 86.5 84.7 80.3 68.2 51.0 17.9 22.6 91.7 - Oct 76.0 - - 90.0 83.1 85.1 83.0 77.9 73.9 59.5 23.0 23.2 97.4 27.5 Nov 83.0 - - 92.8 92.7 91.4 87.2 84.1 78.4 73.0 25.0 27.7 88.2 8.3 Dec

Table 3

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

Air Asia 20 0.2 20 0

Vistara 6 0.1 6 0

Go Air 81 0.6 81 0

IndiGo 311 0.5 311 0

Spicejet 149 0.7 149 0

Pawan Hans 0 0.0 0 0

Air India (dom) 361 2.3 45 316

Trujet 2 0.2 2 0

Air Deccan 2 42.6 2 0

Star Air 0 0.0 0 0

Air Heritage 0 0.0 0 0

Zoom Air 0 0.0 0 0

Total 932 0.72 616 316