Subject: Performance of Domestic Airlines for the Year 2019. Traffic

Subject: Performance of domestic airlines for the year 2019.

Traffic data submitted by various domestic airlines has been analysed for the month of Apr 2019. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-Apr 2019 were 464.47 lakhs as against 453.03 lakhs during the corresponding period of previous year thereby registering a growth of 2.53% (Ref Table 1).

1000.00 Growth: YoY = + 2.53 % MoM = -4.50 % 800.00

600.00 464.47 453.03 2018 400.00 2019

Pax Lakhs) (in Carried 200.00 115.13 109.95

0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Apr 2019 are as follows (Ref Table 2): 100.0 93.0 93.7 91.4 90.8 87.8 87.5 87.5 86.8 86.7 86.0 84.6 90.0 84.4 81.2 80.8 79.1 76.3

80.0 73.2 72.6 70.0 53.8

60.0 53.5 50.0 40.0 30.0 Pax Load Factor (%) Factor PaxLoad 20.0 10.0 0.0 0.0 0.0 Air India Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Star Air Air Airways Heritage Mar-19 Apr-19 * Air Odisha, Air Deccan , Heritage and Zoom Air did not operate any flight in the month of Apr 2019. 1

The passenger load factor in the month of Apr 2019 has shown decreasing trend compared to previous month due to end of vacation period of various sectors.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Apr 2019 has been 0.76%.Airline-wise details of cancellations are as follows:

JetLite 36.18 Jet Airways 17.41 AI 1.53 Star Air 1.33 Spicejet 0.70 Trujet 0.52 Vistara 0.35 IndiGo 0.11 Go Air 0.03 Air Heritage 0.00 Air Asia 0.00

0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00 Cancellation Rate (%) * Air Odisha, Air Deccan, Heritage and Zoom Air did not operate any flight in the month of Apr 2019.

Various reasons of cancellations are indicated below:

Weather 3.1% Commercial 4.3%

Technical 32.5%

Conse/Misc 57.3%

Operational 2.8%

Passenger Complaints during the month

During Apr 2019, a total of1218 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of Apr 2019 has been around 1.11. The airline-wise details are as follows:

Jet Airways+Jetlite 52.9 Air India (dom) 1.6 Spicejet 0.7 IndiGo 0.5 Go Air 0.4 Trujet 0.3 Air Asia 0.1 Vistara 0.1 Star Air 0.0 Air Heritage 0.0

0.0 10.0 20.0 30.0 40.0 50.0 60.0 No. of Complaints/10,000 Pax * Air Odisha, Air Deccan, Heritage and Zoom Air did not operate any flight in the month of Apr2019.

Various reasons of passenger complaints are indicated below:

Catering Others Staff Behaviour 0.7% 6.7% Fare 1.7% Disability 0.9% 0.1%

Refund 35.5% Customer Service 16.7%

Baggage 10.3%

Flight Problem 27.5%

The reason for complaint as percentage compared to the previous month is as follows:

100.0 90.0 80.0 70.0 60.0 60.0 51.8 50.0

40.0 35.5

30.0 27.5 19.6 18.1 16.7 20.0 16.3 11.8 10.3 6.7 6.3

10.0 4.2 2.7 2.0 2.0 1.7 1.7 1.6 0.9 0.9 0.7 0.6 0.4 0.1 0.0 0.0 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

Feb-19 Mar-19 Apr-19

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of Apr 2019 is given in the following table. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 106.1 1.40 29.0 Jet Airways + JetLite 67.4 0.00 21.6 Spicejet 111.4 1.22 39.9 Go Air 88.9 1.00 26.5 IndiGo 155.8 1.30 38.4 Vistara 38.0 1.69 16.0 Air Asia 99.5 1.17 50.6 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 35%

On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Apr 2019 is as follows: OTP at Four Metro Airports

Go Air 96.3

Air Asia 93.0

Vistara 92.8

IndiGo 89.9

Jet Airways+JetLite 85.2

Spicejet 80.4

Air India (Dom) 70.7

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows:

Air India (Domestic)

BLR 76.0

BOM 74.7

HYD 71.2

DEL 66.9

0.0 20.0 40.0 60.0 80.0 OTP (%)

Jet Airways + JetLite

DEL 86.6

BOM 84.2

BLR 72.7

HYD 0.0

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Spicejet

BOM 86.7

HYD 82.3

BLR 80.3

DEL 74.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Go Air

DEL 97.5

BOM 97.4

BLR 95.5

HYD 88.4

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

IndiGo

DEL 92.7

BOM 92.0

HYD 88.5

BLR 86.6

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Vistara

BOM 94.8

HYD 92.9

DEL 92.5

BLR 90.9

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Air Asia

BOM 95.7

DEL 94.8

BLR 93.8

HYD 85.6

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 3% Wx 1%

ATC 4%

Misc 3% Reactionary 68% Pax 2% Ramp 1%

Tech 7%

Ops 11%

Revenue Earned& Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sector sis as follows: Air India

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 2.55% 2.05% 1.67% 1.55% 1.16% 1.09% 1.06% 1.08% 0.98% 0.96% 0.93% 0.94% 0.79% 0.79% 0.74% 0.75% 0.70% 0.59% 0.61% 0.62% 0.51% 0.53% 0.50% 0.45% 0.38% 0.38% 0.32% 0.33% 0.29% 0.20% 0.20% 0.13% 0.13% 0.08% 0.07% 0.03% 0.02% 0.0% 0.19%

Mar-19 Apr-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 8.32%

10.0% 6.83% 5.72% 5.23% 4.92% 3.79% 3.71% 3.70% 3.31% 3.14% 2.98% 2.66% 2.55% 2.48% 2.43% 2.41% 2.22% 2.11% 2.10% 2.09% 1.78% 1.66% 1.69% 1.65% 1.64% 1.53% 1.21% 1.21% 1.14% 1.01% 1.01% 0.93% 0.90% 0.76% 0.67% 0.47% 0.33% 0.0% 0.85%

Mar-19 Apr-19

Jet Airways

% of Seats Sold in Highest fare bucket 100.0% 90.0% 80.0% 71.05% 70.0% 60.0% 50.0% 40.0% 28.32%

30.0% 23.37% 20.36% 17.60%

20.0% 13.70% 7.87% 5.65% 5.14% 4.62% 4.60% 3.79% 2.64% 2.40%

10.0% 2.14% 1.44% 1.16% 1.18% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Mar-19 Apr-19

% of Revenue Earned in Highest fare bucket

18.0% 15.00%

15.0% 13.47%

12.0% 9.80% 9.58% 9.0% 7.00% 6.00% 6.00% 6.00% 5.00% 4.67%

6.0% 4.44% 4.00% 3.00% 3.00% 2.54% 3.0% 2.00% 1.18% 1.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Mar-19 Apr-19

Indigo

% of Seats Sold in Highest fare bucket 10.0%

8.0%

6.0%

4.0% 1.62% 1.57% 2.0% 1.53% 1.13% 0.86% 0.79% 0.78% 0.73% 0.65% 0.61% 0.59% 0.51% 0.50% 0.49% 0.48% 0.42% 0.32% 0.27% 0.26% 0.17% 0.16% 0.16% 0.14% 0.13% 0.12% 0.08% 0.05% 0.05% 0.03% 0.03% 0.03% 0.01% 0.01% 0.01% 0.00% 0.00% 0.0%

Mar-19 Apr-19

% of Revenue Earned in Highest fare bucket 10.0%

8.0% 5.54%

6.0% 5.36% 4.57% 4.35% 4.0% 3.15% 3.04% 3.03% 2.45% 2.44% 2.12% 2.05% 1.92% 1.86% 1.74% 1.54% 2.0% 1.46% 1.15% 1.09% 0.93% 0.84% 0.83% 0.65% 0.56% 0.49% 0.42% 0.35% 0.22% 0.20% 0.16% 0.11% 0.10% 0.04% 0.03% 0.02% 0.01% 0.00% 0.0%

Mar-19 Apr-19

Go Air

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 17.51% 16.09% 15.17% 10.65% 9.87% 9.32% 9.04% 8.59%

10.0% 7.45% 6.43% 5.88% 5.59% 5.51% 4.99% 4.19% 3.81% 3.62% 3.28% 3.19% 1.40% 1.31% 1.27% 1.20% 0.94% 0.86% 0.69% 0.46% 0.27% 0.23% 0.13% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0% 0.00%

Mar-19 Apr-19

% of Revenue Earned in Highest fare bucket 50.0% 40.30% 40.0% 35.93% 35.38% 30.81% 30.66% 30.0% 24.14% 23.78% 22.91% 19.69% 18.72% 20.0% 18.48% 16.14% 15.87% 12.72% 11.32% 10.68% 10.44% 7.81%

10.0% 6.93% 4.18% 3.99% 3.69% 3.58% 2.84% 2.79% 2.54% 1.09% 0.75% 0.77% 0.67% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Mar-19 Apr-19

Spicejet

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0% 1.92% 2.0% 1.91% 1.30% 1.09% 1.07% 1.00% 0.98% 0.97%

1.0% 0.73% 0.56% 0.56% 0.50% 0.45% 0.45% 0.43% 0.31% 0.29% 0.27% 0.23% 0.21% 0.16% 0.14% 0.11% 0.11% 0.10% 0.09% 0.07% 0.07% 0.05% 0.05% 0.03% 0.02% 0.02% 0.01% 0.01% 0.00% 0.00% 0.00% 0.0%

Mar-19 Apr-19

% of Revenue Earned in Highest fare bucket 10.0%

8.0%

6.0%

4.0% 1.81% 1.80% 1.79% 1.79% 1.73% 1.72% 1.67% 1.64% 1.60% 1.59% 1.55% 1.51% 1.44% 1.40% 2.0% 1.39% 1.39% 1.36% 1.35% 0.99% 0.95% 0.78% 0.72% 0.62% 0.48% 0.48% 0.44% 0.38% 0.30% 0.27% 0.27% 0.20% 0.05% 0.04% 0.03% 0.01% 0.00% 0.00% 0.00% 0.0%

Mar-19 Apr-19

Vistara

% of Seats Sold in Highest fare bucket 20.0%

16.0%

12.0%

8.0%

4.0% 2.51% 2.00% 1.67% 1.27% 0.78% 0.74% 0.72% 0.70% 0.60% 0.44% 0.42% 0.37% 0.25% 0.22% 0.18% 0.18% 0.14% 0.12% 0.13% 0.08% 0.09% 0.03% 0.03% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Mar-19 Apr-19

% of Revenue Earned in Highest fare bucket 20.0%

16.0%

12.0%

8.0% 7.38% 5.68% 4.23%

4.0% 2.92% 2.46% 2.19% 1.58% 1.44% 1.30% 1.17% 1.14% 0.57% 0.52% 0.51% 0.40% 0.36% 0.34% 0.31% 0.23% 0.21% 0.08% 0.09% 0.08% 0.04% 0.04% 0.00% 0.00% 0.00% 0.0%

Mar-19 Apr-19

Air Asia

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0% 0.38% 0.20% 0.20% 0.05% 0.02% 0.00% 0.0% BLR-DEL DEL-GAU CCU-DEL

Mar-19 Apr-19

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0%

2.0% 1.07% 1.0% 0.37% 0.37% 0.11% 0.07% 0.00% 0.0% BLR-DEL DEL-GAU CCU-DEL

Mar-19 Apr-19

Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. Status of No. Status of Facilities No. Status of ofPax Facilities & ofPax & Compensation ofPax Facilities Affected Compensation Affected Affected  Refund  Refreshments  Refunds  Rebooked on  Refunds where  Rescheduling other flights pax desired 1674 7982  Hotel 76233 Air India  Hotel  Rescheduling accommodation accommodation  Amount spent  Compensation of Rs.  Compensation of on facilitation of 21.33lakhs Rs. 84.53lakhs Rs. 96.31lakhs  Refund  Refunds  Rebooked on  Refreshments Jet  Rescheduling other flights  Refunds where Airways 23 3723  Hotel 123  Hotel pax desired and accommodation. accommodation  Rescheduling JetLite  Compensation of Rs.  Compensation of 0.11lakhs Rs.0.61lakhs  Refreshments  Refreshments  Transfer to other 591 9998  Rescheduling 49933 airlines SpiceJet 15.44 lakhs  Compensation of Rs.  Amount spent 19.93 lakhs onfacilitationofR s.87.99lakhs  All pax given refreshments Nil 5  Refreshments 723 Go Air Nil  Refunds where  Rescheduling pax desired  Rescheduling  Refreshments 55 4052  Rescheduling 96620 Indigo Nil  Refreshments  Compensation of Rs. 7.60 lakhs  Refreshments Nil 27 1467  Rescheduling Air Asia Nil 0.61 lakhs  Amount spent on facilitation of Rs 3.29 lakhs  Refreshments 15 786 4282  Rescheduling Vistara 0.80 lakhs 1.85 lakhs  Amount spent on facilitation of Rs 9.13 lakhs TruJet Nil Nil 79 1.88 lakhs 111 0.17 lakhs Star Air Nil Nil 5 Nil 93 Nil Air Nil Nil Nil Nil Nil Nil Heritage

SUMMARY

Denied Boarding Cancellations Delays No. ofPax Facilities & No. ofPax Facilities & No. ofPax Facilities Affected Compensation Affected Compensation Affected Rs. 101.38 Rs. 53.31lakhs Rs. 196.89 2358 lakhs 26657 compensation 229585 lakhs towards compensation and facilities facilitation

Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2019

Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 15.30 109.78 125.08 87.8 12.2 Feb 14.53 98.96 113.49 87.2 12.8 Mar 15.19 100.77 115.96 86.9 13.1 Ist Quarter 45.01 309.51 354.53 87.3 12.7 Apr 15.23 94.71 109.95 86.1 13.9 May

Jun

IInd Quarter 15.23 94.71 109.95 86.1 13.9 Jul

Aug

Sep

IIIrd Quarter

Oct

Nov

Dec

IVth Quarter

Total 60.25 404.23 464.47 87.0 13.0

Percentage Share Air India Private Total Data of 2018 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 45.06 292.84 337.90 86.7 13.3 IIndQtr 15.31 99.82 115.13 86.7 13.3 IIIrdQtr

IVthQtr

Total 60.36 392.66 453.03 86.7 13.3 Growth (%) = -0.20 2.95 2.53

Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2019 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet Jet Lite Spice Go Air IndiGo Air Vistara Trujet Star Air (Dom) Airways Jet Asia Air Heritage Jan 80.0 86.1 84.2 90.9 87.4 86.4 88.4 84.2 78.0 53.1 94.1 Feb 83.3 89.4 87.9 94.0 92.6 88.4 91.8 89.1 75.9 52.1 96.0 Mar 80.8 86.7 87.5 93.0 91.4 86.0 87.5 86.8 73.2 53.8 0.0 Apr 81.2 76.3 79.1 93.7 90.8 87.8 84.4 84.6 72.6 53.5 0.0 May Jun Jul Aug Sep Oct Nov Dec

Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2019) Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air Indigo Air Asia Vistara Trujet Star Air Air Heritage Pax Carried 15.30 14.91 2.15 16.66 10.88 53.22 6.67 4.70 0.58 0.01 0.00 Jan Market Share 12.2 11.9 1.7 13.3 8.7 42.5 5.3 3.8 0.5 0.0 0.0 Pax Carried 14.53 11.33 1.59 15.58 10.27 49.31 5.83 4.52 0.51 0.03 0.00 Feb Market Share 12.8 10.0 1.4 13.7 9.0 43.4 5.1 4.0 0.5 0.0 0.0 Pax Carried 15.19 5.37 1.34 15.81 11.49 54.41 6.87 4.90 0.54 0.04 0.00 Mar Market Share 13.1 4.6 1.2 13.6 9.9 46.9 5.9 4.2 0.5 0.0 0.0 Pax Carried 45.01 31.61 5.08 48.05 32.63 156.93 19.37 14.13 1.63 0.07 0.01 IstQtr Market Share 12.7 8.9 1.4 13.6 9.2 44.3 5.5 4.0 0.5 0.0 0.0 Pax Carried 15.23 0.86 0.17 14.41 11.90 54.81 6.78 5.17 0.57 0.04 0.00 Apr Market Share 13.9 0.8 0.2 13.1 10.8 49.9 6.2 4.7 0.5 0.0 0.0 Pax Carried May Market Share

Pax Carried Jun Market Share

Pax Carried 15.23 0.86 0.17 14.41 11.90 54.81 6.78 5.17 0.57 0.04 0.00 IIndQtr Market Share 13.9 0.8 0.2 13.1 10.8 49.9 6.2 4.7 0.5 0.0 0.0 Pax Carried Jul Market Share

Pax Carried Aug Market Share

Pax Carried Sep Market Share

IIIrdQtr Pax Carried

Market Share

Pax Carried Oct Market Share

Pax Carried Nov Market Share

Pax Carried Dec Market Share

Pax Carried IVthQtr Market Share

TOTAL Pax Carried 60.25 32.47 5.25 62.46 44.53 211.74 26.15 19.30 2.21 0.11 0.01 Market Share 13.0 7.0 1.1 13.4 9.6 45.6 5.6 4.2 0.5 0.0 0.0

Table 4

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

Air Asia 9 0.1 9 0

Vistara 6 0.1 6 0

Go Air 52 0.4 52 0

IndiGo 262 0.5 262 0

Spicejet 97 0.7 97 0

Jet Airways+Jetlite 547 52.9 547 0

Air India (dom) 243 1.6 178 65

Trujet 2 0.3 2 0

Air Heritage 0 0.0 0 0

Star Air 0 0.0 0 0 Total 1218 1.11 1153 65