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Subject: Performance of Domestic Airlines for the Year 2019. Traffic

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Subject: Performance of Domestic Airlines for the Year 2019. Traffic Subject: Performance of domestic airlines for the year 2019. Traffic data submitted by various domestic airlines has been analysed for the month of Apr 2019. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Apr 2019 were 464.47 lakhs as against 453.03 lakhs during the corresponding period of previous year thereby registering a growth of 2.53% (Ref Table 1). 1000.00 Growth: YoY = + 2.53 % MoM = -4.50 % 800.00 600.00 464.47 453.03 2018 400.00 2019 Pax Carried (inLakhs) Pax 200.00 115.13 109.95 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Apr 2019 are as follows (Ref Table 2): 100.0 93.0 93.7 91.4 90.8 87.8 87.5 87.5 86.8 86.7 86.0 84.6 90.0 84.4 81.2 80.8 79.1 76.3 80.0 73.2 72.6 70.0 53.8 60.0 53.5 50.0 40.0 30.0 Pax Pax LoadFactor (%) 20.0 10.0 0.0 0.0 0.0 Air India Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Star Air Air Airways Heritage Mar-19 Apr-19 * Air Odisha, Air Deccan , Heritage and Zoom Air did not operate any flight in the month of Apr 2019. 1 The passenger load factor in the month of Apr 2019 has shown decreasing trend compared to previous month due to end of vacation period of various sectors. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of Apr 2019 has been 0.76%.Airline-wise details of cancellations are as follows: JetLite 36.18 Jet Airways 17.41 AI 1.53 Star Air 1.33 Spicejet 0.70 Trujet 0.52 Vistara 0.35 IndiGo 0.11 Go Air 0.03 Air Heritage 0.00 Air Asia 0.00 0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00 Cancellation Rate (%) * Air Odisha, Air Deccan, Heritage and Zoom Air did not operate any flight in the month of Apr 2019. Various reasons of cancellations are indicated below: Weather 3.1% Commercial 4.3% Technical 32.5% Conse/Misc 57.3% Operational 2.8% 2 Passenger Complaints during the month During Apr 2019, a total of1218 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of Apr 2019 has been around 1.11. The airline-wise details are as follows: Jet Airways+Jetlite 52.9 Air India (dom) 1.6 Spicejet 0.7 IndiGo 0.5 Go Air 0.4 Trujet 0.3 Air Asia 0.1 Vistara 0.1 Star Air 0.0 Air Heritage 0.0 0.0 10.0 20.0 30.0 40.0 50.0 60.0 No. of Complaints/10,000 Pax * Air Odisha, Air Deccan, Heritage and Zoom Air did not operate any flight in the month of Apr2019. Various reasons of passenger complaints are indicated below: Catering Others Staff Behaviour 0.7% 6.7% Fare 1.7% Disability 0.9% 0.1% Refund 35.5% Customer Service 16.7% Baggage 10.3% Flight Problem 27.5% 3 The reason for complaint as percentage compared to the previous month is as follows: 100.0 90.0 80.0 70.0 60.0 60.0 51.8 50.0 40.0 35.5 30.0 27.5 19.6 18.1 16.7 20.0 16.3 11.8 10.3 6.7 6.3 10.0 4.2 2.7 2.0 2.0 1.7 1.7 1.6 0.9 0.9 0.7 0.6 0.4 0.1 0.0 0.0 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour Feb-19 Mar-19 Apr-19 Airline-wise status of redressal of complaints is given at Table – 4. Compliance of Route Dispersal Guidelines Airline-wise Compliance of Route Dispersal Guidelines during the month of Apr 2019 is given in the following table. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 106.1 1.40 29.0 Jet Airways + JetLite 67.4 0.00 21.6 Spicejet 111.4 1.22 39.9 Go Air 88.9 1.00 26.5 IndiGo 155.8 1.30 38.4 Vistara 38.0 1.69 16.0 Air Asia 99.5 1.17 50.6 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 35% 4 On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Apr 2019 is as follows: OTP at Four Metro Airports Go Air 96.3 Air Asia 93.0 Vistara 92.8 IndiGo 89.9 Jet Airways+JetLite 85.2 Spicejet 80.4 Air India (Dom) 70.7 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) BLR 76.0 BOM 74.7 HYD 71.2 DEL 66.9 0.0 20.0 40.0 60.0 80.0 OTP (%) 5 Jet Airways + JetLite DEL 86.6 BOM 84.2 BLR 72.7 HYD 0.0 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet BOM 86.7 HYD 82.3 BLR 80.3 DEL 74.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6 Go Air DEL 97.5 BOM 97.4 BLR 95.5 HYD 88.4 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo DEL 92.7 BOM 92.0 HYD 88.5 BLR 86.6 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7 Vistara BOM 94.8 HYD 92.9 DEL 92.5 BLR 90.9 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Air Asia BOM 95.7 DEL 94.8 BLR 93.8 HYD 85.6 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 8 Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’. Airport 3% Wx 1% ATC 4% Misc 3% Reactionary 68% Pax 2% Ramp 1% Tech 7% Ops 11% 9 in the highestfarebucket on select sector sis 20 asfollows: Earned&Revenue Seats Sold Highest in Fare Bucket The revenue earned and the number of seats sold by scheduled private airlines 20.0% 30.0% 40.0% 50.0% 10.0% 10.0% 20.0% 30.0% 40.0% 50.0% 0.0% 0.0% 2.48% 0.74% 2.43% 0.96% 1.21% 0.20% 1.21% 0.32% 3.14% % % Revenueof Earned in Highest fare bucket 0.93% 2.98% 1.06% 3.79% 0.94% % Seatsof in Sold Highest fare bucket 3.31% 1.16% 1.53% 0.51% 1.65% 0.59% 2.11% 0.53% 2.55% 0.70% 3.71% 0.98% 8.32% 2.55% Air India Mar Mar-19 1.66% 0.45% 1.14% - 0.38% 19 0.76% 0.29% 1.69% 0.50% Apr Apr-19 0.33% 0.08% 0.93% 0.13% - 19 1.01% 0.13% 0.67% 0.03% 2.10% 0.61% 0.90% 0.20% 1.64% 0.33% 1.78% 0.38% 2.41% 0.75% 2.09% 0.62% 5.23% 2.05% 2.22% 1.08% 6.83% 1.55% 0.85% 0.19% 3.70% 0.79% 4.92% 1.09% 5.72% 1.67% 2.66% 0.79% 0.47% 0.02% 1.01% 0.07% 10 12.0% 15.0% 18.0% 100.0% 0.0% 3.0% 6.0% 9.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 0.0% 4.00% 4.44% 3.79% 20.36% 0.00% 0.00% 0.00% 0.00% 15.00% 0.00% % Revenueof Earned in Highest fare bucket 13.70% 0.00% 6.00% % Seatsof in Sold Highest fare bucket 13.47% 4.62% 28.32% 5.00% 5.65% 4.67% 71.05% 7.00% 2.64% 0.00% 0.00% 6.00% 4.60% 9.80% 23.37% Jet Airways Mar Mar 3.00% 2.40% 0.00% - - 0.00% 19 19 2.00% 1.44% 9.58% 17.60% Apr Apr 0.00% 0.00% 0.00% 0.00% - - 19 19 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 3.00% 2.14% 1.18% 1.16% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 1.00% 1.18% 2.54% 7.87% 6.00% 5.14% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 11 10.0% 10.0% 0.0% 2.0% 4.0% 6.0% 8.0% 0.0% 2.0% 4.0% 6.0% 8.0% 1.74% 0.50% 2.12% 0.73% 0.01% 0.00% 1.54% 0.32% 1.15% % Revenueof Earned in Highest fare bucket 0.42% 4.35% 1.62% 0.11% 0.03% % Seatsof in Sold Highest fare bucket 5.54% 1.53% 1.92% 0.61% 1.86% 0.51% 5.36% 1.57% 3.03% 0.86% 2.45% 0.79% Mar-19 Mar 3.04% 0.78% 0.00% 0.00% Indigo - 19 0.35% 0.08% 0.03% 0.01% 0.16% 0.03% Apr-19 Apr 0.20% 0.05% - 19 0.65% 0.14% 0.04% 0.01% 2.05% 0.59% 0.56% 0.17% 0.83% 0.16% 0.93% 0.27% 1.46% 0.48% 0.22% 0.05% 0.49% 0.13% 0.42% 0.12% 1.09% 0.26% 2.44% 0.49% 0.84% 0.16% 0.02% 0.01% 0.10% 0.03% 3.15% 0.65% 4.57% 1.13% 12 10.0% 20.0% 30.0% 40.0% 50.0% 10.0% 20.0% 30.0% 40.0% 50.0% 0.0% 0.0% 18.48% 5.88% 23.78% 8.59% 10.68% 3.81% 24.14% 9.04% 35.93% 16.09% 35.38% % Revenueof Earned in Highest fare bucket 17.51% 19.69% 7.45% 22.91% 9.32% % Seatsof in Sold Highest fare bucket 30.66% 10.65% 40.30% 15.17% 0.67% 0.23% 6.93% 3.62% 15.87% 5.59% 7.81% 3.19% 0.75% Mar-19 Mar-19 0.13% 3.58% 0.86% 2.84% 1.31% Go Air 3.69% 1.40% 16.14% 5.51% Apr-19 Apr-19 11.32% 4.99% 4.18% 1.20% 0.77% 0.27% 30.81% 9.87% 10.44% 3.28% 1.09% 0.46% 2.79% 0.94% 2.54% 0.69% 3.99% 1.27% 18.72% 6.43% 12.72% 4.19% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 13 10.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.0% 2.0% 4.0% 6.0% 8.0% 0.45% 1.73% 0.45% 1.39% 0.00% 0.00% 0.11% 0.48% 0.07% 0.38% % % Revenueof Earned in Highest fare bucket 0.43% 1.35% 1.00% 1.79% % Seatsof in Sold Highest fare bucket 1.79% 0.73% 1.40% 0.56% 1.36% 1.09% 1.81% 0.31% 1.64% 0.27% 1.39% 0.97% 1.51% 1.91% Mar-19 Mar 0.23% 0.99% Spicejet 0.30% 0.07% - 19 0.05% 0.02% 1.55% 0.29% Apr-19 Apr 0.04% 0.01% 0.72% 0.14% - 19 0.03% 0.02% 0.27% 0.05% 1.80% 0.98% 1.67% 0.50% 0.00% 0.00% 0.20% 0.03% 0.95% 0.21% 1.44% 0.56% 0.27% 0.05% 0.00% 0.00% 0.62% 0.11% 0.44% 0.10% 1.60% 1.07% 1.72% 1.92% 0.78% 0.16% 0.48% 0.09% 1.59% 1.30% 0.01% 0.01% 14 12.0% 16.0% 20.0% 12.0% 16.0% 20.0% 0.0% 4.0% 8.0% 0.0% 4.0% 8.0% 1.14% 0.44% 4.23% 1.67% 1.58% 0.70% 2.92% 1.27% % % Revenueof Earned in Highest fare bucket 2.46% 0.74% % % Seatsof in Sold Highest fare bucket 0.21% 0.18% 0.52% 0.18% 0.51% 0.12% 0.23% 0.14% 0.57% 0.22% Mar-19 Mar-19 0.40% 0.25% 0.08% 0.08% Vistara 0.08% 0.03% 0.36% 0.37% Apr-19 Apr-19 7.38% 2.00% 0.00% 0.00% 0.00% 0.00% 0.34% 0.13% 1.17% 0.42% 2.19% 0.78% 0.04% 0.00% 0.09% 0.00% 0.31% 0.09% 0.04% 0.03% 5.68% 2.51% 1.44% 0.72% 0.00% 0.00% 1.30% 0.60% 15 Air Asia % of Seats Sold in Highest fare bucket 5.0% 4.0% 3.0% 2.0% 1.0% 0.38% 0.20% 0.20% 0.05% 0.02% 0.00% 0.0% BLR-DEL DEL-GAU CCU-DEL Mar-19 Apr-19 % of Revenue Earned in Highest fare bucket 5.0% 4.0% 3.0% 2.0% 1.07% 1.0% 0.37% 0.37% 0.11% 0.07% 0.00% 0.0% BLR-DEL DEL-GAU CCU-DEL Mar-19 Apr-19 16 Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.
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