Subject: Performance of domestic airlines for the year 2019.

Traffic data submitted by various domestic airlines has been analysed for the month of Oct 2019. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-Oct 2019 were 1182.06 lakhs as against 1146.37 lakhs during the corresponding period of previous year thereby registering annual growth of 3.11% and monthly growth of 3.98% (Ref Table 1).

1500.00 Growth: YoY = + 3.11 % MoM = +3.98 % 1182.06 1200.00 1146.37

900.00 2018 600.00 2019

Pax Lakhs) (in Carried 300.00 118.45 123.16

0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Oct 2019 are as follows (Ref Table 2): 120.0 97.4 93.0

100.0 91.7 90.0 86.7 86.5 85.1 84.7 83.1 83.0 80.3 79.0 77.9 76.0 80.0 73.9 68.2 59.5 60.0 51.0

40.0 27.5 Pax Load Factor (%) Factor PaxLoad 23.2 23.0 22.6 20.0 17.9 0.0 0.0

Sep-19 Oct-19 * , Jetlite and did not operate any flight in the month of Oct 2019.

1

The passenger load factor in the month of October 2019 has shown increasing trend compared to previous month primarily due to the onset of tourist season.

Passenger Carried

The passenger carried and passenger growth in respect of scheduled domestic airlines in 2019 as compared with 2018 are as follows:

200.00 180.00 160.00 140.00 125.08 123.16 121.87 120.25 119.05 118.56 118.45 117.93 115.96 115.80 115.57 115.33 115.13 114.65 113.98 113.49 113.54 113.54 113.25 109.95

120.00 107.44 100.00 80.00 60.00 Pax Carried Lakh in PaxCarried 40.00 20.00 0.00 Jan Feb Mar Apr May Jun Jul Aug Sept Oct

Pax 2018 Pax 19

Month wise growth in comparison with previous year

10 9.1

8 6.19 5.62 6 3.87 3.98 4 2.79 3.01

2 1.18 0.14 0

Passenger Passenger growth -2

-4 -4.5 -6 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Oct-19

2

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Oct 2019 has been 1.46%. Airline-wise details of cancellations are as follows:

Air Deccan 45.68 Trujet 24.76 Air Heritage 19.29 16.06 5.56 AI 4.20 Spicejet 0.54 Go Air 0.36 0.31 IndiGo 0.28 0.00 Air Asia 0.00

0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00 Cancellation Rate (%) * Jetairways, and Air Odisha did not operate any flight in the month of Oct 2019.

Various reasons of cancellations are indicated below:

Weather 12.0% Commercial 1.7%

Conse/Misc 26.7% Technical 50.1%

Operational 9.5%

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Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2019

Percentage Share Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 15.30 109.78 125.08 87.8 12.2 Feb 14.53 98.96 113.49 87.2 12.8 Mar 15.19 100.77 115.96 86.9 13.1 Ist Quarter 45.01 309.51 354.53 87.3 12.7 Apr 15.23 94.71 109.95 86.1 13.9 May 16.32 105.54 121.87 86.6 13.4 Jun 15.51 104.74 120.25 87.1 12.9 IInd Quarter 47.07 305.00 352.07 86.6 13.4 Jul 14.79 104.26 119.05 87.6 12.4 Aug 15.15 102.79 117.93 87.2 12.8 Sep 14.95 100.38 115.33 87.0 13.0 IIIrd Quarter 44.89 307.42 352.31 87.3 12.7 Oct 15.47 107.69 123.16 87.4 12.6 Nov

Dec

IVth Quarter 15.47 107.69 123.16 87.4 12.6 Total 152.44 1029.62 1182.06 87.1 12.9

Percentage Share Air India Private Total Data of 2018 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 45.06 292.84 337.90 86.7 13.3 IIndQtr 44.60 302.34 346.94 87.1 12.9 IIIrdQtr 42.16 300.94 343.09 87.7 12.3 IVthQtr 14.44 104.00 118.45 87.8 12.2 Total 146.26 1000.12 1146.37 87.2 12.8 Growth (%) = 4.23 2.95 3.11

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MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2019) Passengers Carried (in Lakhs)/Market Share (%) Month & Private Air Carriers Year Air India Jet Jet Spice Pawan Air Zoom Air Go Air IndiGo Air Asia Vistara Trujet Star Air Airways Lite Jet Hans Heritage Pax Carried 15.30 14.91 2.15 16.66 10.88 53.22 6.67 4.70 - 0.58 0.01 0.00 0.00 - Jan Market Share 12.2 11.9 1.7 13.3 8.7 42.5 5.3 3.8 - 0.5 0.0 0.0 0.0 - Pax Carried 14.53 11.33 1.59 15.58 10.27 49.31 5.83 4.52 - 0.51 0.03 0.00 0.00 - Feb Market Share 12.8 10.0 1.4 13.7 9.0 43.4 5.1 4.0 - 0.5 0.0 0.0 0.0 - Pax Carried 15.19 5.37 1.34 15.81 11.49 54.41 6.87 4.90 - 0.54 0.04 0.00 0.00 - Mar Market Share 13.1 4.6 1.2 13.6 9.9 46.9 5.9 4.2 - 0.5 0.0 0.0 0.0 - Pax Carried 45.01 31.61 5.08 48.05 32.63 156.93 19.37 14.13 0.00 1.63 0.07 0.00 0.01 0.00 IstQtr Market Share 12.7 8.9 1.4 13.6 9.2 44.3 5.5 4.0 0.0 0.5 0.0 0.0 0.0 0.0 Pax Carried 15.23 0.86 0.17 14.41 11.90 54.81 6.78 5.17 - 0.57 0.04 0.00 0.00 - Apr Market Share 13.9 0.8 0.2 13.1 10.8 49.9 6.2 4.7 - 0.5 0.0 0.0 0.0 - Pax Carried 16.32 - - 18.03 13.55 59.80 7.68 5.79 0.00 0.64 0.06 0.00 0.00 - May Market Share 13.4 - - 14.8 11.1 49.0 6.3 4.7 0.0 0.5 0.0 0.0 0.0 - Pax Carried 15.51 - - 18.76 13.30 57.78 7.72 6.48 0.00 0.64 0.05 0.01 0.00 - Jun Market Share 12.9 - - 15.6 11.1 48.1 6.4 5.4 0.0 0.5 0.0 0.0 0.0 - Pax Carried 47.07 0.86 0.17 51.19 38.76 172.39 22.18 17.43 0.01 1.85 0.15 0.01 0.00 0.00 IIndQtr Market Share 13.4 0.2 0.0 14.5 11.0 49.0 6.3 5.0 0.0 0.5 0.0 0.0 0.0 0.0 Pax Carried 14.79 - - 18.48 13.26 56.93 7.71 7.15 0.00 0.68 0.05 0.01 0.00 - Jul Market Share 12.4 - - 15.5 11.1 47.8 6.5 6.0 0.0 0.6 0.0 0.0 0.0 - Pax Carried 15.15 - - 18.34 13.91 55.41 7.63 6.84 0.00 0.61 0.04 0.00 0.00 - Aug Market Share 12.8 - - 15.5 11.8 47.0 6.5 5.8 0.0 0.5 0.0 0.0 0.0 - Pax Carried 14.95 - - 17.00 13.27 55.59 7.25 6.64 0.00 0.56 0.05 0.00 0.01 - Sep Market Share 13.0 - - 14.7 11.5 48.2 6.3 5.8 0.0 0.5 0.0 0.0 0.0 - IIIrdQtr Pax Carried 44.89 0.00 0.00 53.82 40.43 167.93 22.59 20.63 0.00 1.85 0.14 0.02 0.01 0.00 Market Share 12.7 0.0 0.0 15.3 11.5 47.7 6.4 5.9 0.0 0.5 0.0 0.0 0.0 0.0

Pax Carried 15.47 - - 20.05 13.78 58.42 8.03 6.69 0.00 0.64 0.06 0.00 0.01 0.00 Oct Market Share 12.6 - - 16.3 11.2 47.4 6.5 5.4 0.0 0.5 0.1 0.0 0.0 0.0 Pax Carried Nov Market Share

Pax Carried Dec Market Share

Pax Carried 15.47 0.00 0.00 20.05 13.78 58.42 8.03 6.69 0.00 0.64 0.06 0.00 0.01 0.00 IVthQtr Market Share 12.6 0.0 0.0 16.3 11.2 47.4 6.5 5.4 0.0 0.5 0.1 0.0 0.0 0.0 TOTAL Pax Carried 152.44 32.47 5.25 173.10 125.61 555.68 72.18 58.88 0.01 5.98 0.42 0.03 0.02 0.00 Market Share 12.9 2.7 0.4 14.6 10.6 47.0 6.1 5.0 0.0 0.5 0.0 0.0 0.0 0.0

5

Passenger Complaints during the month

During Oct 2019, a total of 791 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of Oct 2019 has been around 0.64. The airline-wise details are as follows:

Air Deccan 92.6 Air India (dom) 1.6 Spicejet 0.8 Go Air 0.5 IndiGo 0.5 Air Asia 0.4 Trujet 0.3 Vistara 0.1 Zoom Air 0.0 Air Heritage 0.0 Star Air 0.0 Pawan Hans 0.0

0.0 20.0 40.0 60.0 80.0 100.0 No. of Complaints/10,000 Pax * Jetairways, Jetlite and Air Odisha did not operate any flight in the month of Oct 2019.

Various reasons of passenger complaints are indicated below:

Staff Behaviour Catering Others Refund 0.3% 2.8% Disability 2.1% Fare 4.2% 0.8% 0.0%

Customer Service 22.3% Flight Problem 47.5%

Baggage 20.1%

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The reason for complaint as percentage compared to the previous month is as follows:

100.0 90.0 80.0 70.0 60.0 49.2 47.8 50.0 47.5 40.0 30.0 22.3 21.0 20.4 20.1 20.1 19.1 20.0 4.6 4.2 4.1

10.0 3.4 3.4 2.8 2.8 2.7 2.1 0.8 0.8 0.4 0.3 0.1 0.1 0.0 0.0 0.0 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

Aug-19 Sep-19 Oct-19

Airline-wise status of redressal of complaints is given at Table – 3.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of Oct 2019 is given in the following table. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + 117.6 1.50 30.5 Spicejet 115.0 1.41 40.2 Go Air 112.0 1.47 29.8 IndiGo 143.5 1.22 32.5 Vistara 35.8 1.28 15.0 Air Asia 68.4 1.46 43.2 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 35%

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On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Oct 2019 is as follows: OTP at Four Metro Airports

Go Air 79.9

IndiGo 79.4

Air Asia 79.4

Vistara 76.4

Spicejet 66.5

Air India (Dom) 54.3

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Note: Jet Airways did not operate any flight in the month of Oct 2019.

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows:

Air India (Domestic)

BLR 67.2

HYD 60.4

DEL 58.4

BOM 38.1

0.0 20.0 40.0 60.0 80.0 OTP (%)

8

Spicejet

HYD 78.1

DEL 76.8

BLR 73.9

BOM 46.1

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Go Air

DEL 87.4

BLR 84.6

HYD 83.8

BOM 65.4

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

9

IndiGo

DEL 86.3

BLR 86.1

HYD 78.5

BOM 62.1

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Vistara

DEL 84.6

BLR 83.1

HYD 71.3

BOM 61.9

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

10

Air Asia

BLR 83.9

HYD 80.3

DEL 78.3

BOM 67.1

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 4% Wx 2%

ATC 16%

Misc 1% Pax 2% Ramp 1% Reactionary 63% Tech 4%

Ops 7%

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Revenue Earned & Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Air India

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 2.38% 2.05% 1.97% 1.50% 0.69% 0.68% 0.54% 0.51% 0.47% 0.42% 0.43% 0.38% 0.40% 0.36% 0.37% 0.33% 0.31% 0.31% 0.27% 0.25% 0.28% 0.27% 0.23% 0.21% 0.23% 0.22% 0.24% 0.22% 0.17% 0.20% 0.15% 0.16% 0.15% 0.11% 0.07% 0.07% 0.03% 0.0% 0.33%

Sep-19 Oct-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 6.91% 6.40% 10.0% 6.35% 5.47% 4.89% 3.81% 3.43% 2.71% 1.96% 1.92% 1.69% 1.59% 1.52% 1.48% 1.48% 1.36% 1.33% 1.29% 1.30% 1.15% 1.09% 0.99% 0.97% 0.85% 0.84% 0.82% 0.80% 0.79% 0.75% 0.76% 0.72% 0.72% 0.66% 0.62% 0.58% 0.41% 0.35% 1.09% 0.0%

Sep-19 Oct-19

12

Indigo

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 0.31% 0.29% 0.16% 0.12% 0.10% 0.09% 0.09% 0.10% 0.05% 0.07% 0.05% 0.05% 0.06% 0.05% 0.02% 0.03% 0.01% 0.03% 0.02% 0.01% 0.04% 0.02% 0.02% 0.01% 0.02% 0.01% 0.04% 0.01% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Sep-19 Oct-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 1.29% 0.99% 0.61% 0.46% 0.45% 0.42% 0.39% 0.39% 0.36% 0.31% 0.26% 0.23% 0.20% 0.16% 0.16% 0.16% 0.12% 0.12% 0.07% 0.08% 0.06% 0.06% 0.08% 0.03% 0.02% 0.04% 0.02% 0.04% 0.00% 0.00% 0.00% 0.00% 0.01% 0.01% 0.00% 0.00% 0.0%

Sep-19 Oct-19

13

Go Air

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 7.40% 5.04% 3.88% 3.41% 3.18% 3.19% 3.14% 2.95% 2.15% 1.64% 1.55% 1.50% 1.43% 1.34% 1.30% 1.25% 1.16% 0.98% 0.74% 0.64% 0.43% 0.40% 0.36% 0.36% 0.26% 0.19% 0.16% 0.13% 0.13% 0.09% 0.04% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0% 0.00%

Sep-19 Oct-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 16.28% 13.97% 12.38% 12.11% 11.43% 10.89% 8.78%

10.0% 7.60% 6.48% 6.20% 5.56% 5.41% 5.32% 4.88% 4.65% 4.44% 4.31% 3.84% 2.45% 1.71% 1.58% 1.20% 1.15% 1.02% 0.97% 0.93% 0.85% 0.67% 0.54% 0.31% 0.23% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Sep-19 Oct-19

14

Spicejet

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 0.51% 0.36% 0.31% 0.15% 0.15% 0.12% 0.13% 0.11% 0.09% 0.05% 0.08% 0.05% 0.07% 0.05% 0.05% 0.02% 0.02% 0.04% 0.03% 0.02% 0.03% 0.02% 0.00% 0.01% 0.01% 0.01% 0.00% 0.00% 0.00% 0.00% 0.01% 0.01% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Sep-19 Oct-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 1.70% 1.41% 1.44% 1.19% 1.04% 0.61% 0.61% 0.60% 0.45% 0.38% 0.36% 0.29% 0.28% 0.23% 0.23% 0.19% 0.20% 0.13% 0.13% 0.13% 0.08% 0.09% 0.09% 0.04% 0.07% 0.06% 0.04% 0.01% 0.01% 0.02% 0.02% 0.03% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Sep-19 Oct-19

15

Vistara

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 0.31% 0.23% 0.21% 0.20% 0.15% 0.16% 0.16% 0.15% 0.16% 0.13% 0.13% 0.13% 0.11% 0.11% 0.13% 0.10% 0.09% 0.08% 0.10% 0.06% 0.06% 0.03% 0.01% 0.03% 0.03% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Sep-19 Oct-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 0.96% 0.71% 0.47% 0.41% 0.34% 0.33% 0.34% 0.30% 0.25% 0.19% 0.19% 0.19% 0.15% 0.15% 0.18% 0.15% 0.14% 0.12% 0.12% 0.14% 0.04% 0.06% 0.08% 0.03% 0.03% 0.01% 0.00% 0.00% 0.00% 0.00% 0.0%

Sep-19 Oct-19

16

Air Asia

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 0.36% 0.20% 0.22% 0.17% 0.19% 0.14% 0.13% 0.09% 0.06% 0.03% 0.02% 0.03% 0.04% 0.03% 0.02% 0.01% 0.00% 0.01% 0.01% 0.02% 0.02% 0.02% 0.01% 0.00% 0.0%

Sep-19 Oct-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 1.66% 1.34% 1.17% 0.92% 0.65% 0.52% 0.46% 0.28% 0.24% 0.18% 0.19% 0.20% 0.16% 0.16% 0.15% 0.10% 0.09% 0.06% 0.07% 0.05% 0.02% 0.03% 0.00% 0.00% 0.0%

Sep-19 Oct-19

17

Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. of Status of No. of Status of Facilities No. of Status of Pax Facilities & Pax & Compensation Pax Facilities Affected Compensation Affected Affected  Refund  Refreshments  Refunds  Rebooked on  Refunds where  Rescheduling other flights pax desired 822 6485  Hotel 63189 Air India  Hotel  Rescheduling accommodation accommodation  Amount spent  Compensation of Rs.  Compensation of on facilitation of 20.81 lakhs Rs 37.51 lakhs Rs. 62.93 lakhs Pawan Nil 9 Compensation of Rs 3 Nil Nil hans 0.30 lakhs  Refreshments  Refreshments  Transfer to other 226 Compensation of 6885  Rescheduling 45326 airlines SpiceJet Rs 6.50 lakhs  Compensation of Rs.  Amount spent 24.23 lakhs on facilitation of Rs. 80.29 lakhs  All pax given refreshments Nil 106  Refreshments 4884 Go Air Nil  Refunds where  Rescheduling pax desired  Rescheduling  Refreshments 35 Compensation of 9526  Rescheduling 93771 Indigo  Refreshments Rs 2.68 lakhs  Compensation of Rs. 0.15 lakhs  Refreshments  Rescheduling 14 Compensation of 1176 Compensation of Rs 4347 Air Asia Rs 0.33 lakhs 21.22 lakhs  Amount spent on facilitation of Rs 9.44 lakhs 5 Compensation of 465 Compensation of Rs 7991  Refreshments Vistara Rs 0.30 lakhs 0.29 lakhs  Rescheduling  Refreshments  Rescheduling  Compensation of Rs TruJet Nil Nil 980 103  Amount spent on 0.82 lakhs facilitation of Rs 0.02 lakhs  Refreshments Star Air Nil Nil 57 Nil Nil  Rescheduling Air  Refreshments Nil Nil 10 Nil Nil Deccan  Rescheduling Amount spent on Air  Compensation of Rs Nil Nil 77 77 facilitation of Rs heritage 1.08 lakhs 1.08 lakhs Zoom Air Nil Nil Nil Nil Nil Nil

18

SUMMARY

Denied Boarding Cancellations Delays No. ofPax Facilities & No. ofPax Facilities & No. ofPax Facilities Affected Compensation Affected Compensation Affected Rs 68.89 lakhs Rs. 153.76 Rs. 47.32 lakhs 1102 25776 compensation 219691 lakhs towards compensation and facilities facilitation

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Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2019 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air Jet Jet Spice Go IndiGo Air Vistara Trujet Star Pawan Air Air Zoom India Airways Lite Jet Air Asia Air Hans Deccan Heritage Air (Dom) Jan 80.0 86.1 84.2 90.9 87.4 86.4 88.4 84.2 78.0 53.1 - - 94.1 - Feb 83.3 89.4 87.9 94.0 92.6 88.4 91.8 89.1 75.9 52.1 - - 96.0 - Mar 80.8 86.7 87.5 93.0 91.4 86.0 87.5 86.8 73.2 53.8 - - 0.0 - Apr 81.2 76.3 79.1 93.7 90.8 87.8 84.4 84.6 72.6 53.5 - - 0.0 - May 85.0 - - 93.9 93.3 90.9 87.8 85.6 75.9 61.0 21.9 18.7 0.0 - Jun 81.2 - - 93.7 94.0 90.1 90.7 83.3 77.6 55.8 27.0 29.3 0.0 - Jul 79.7 - - 92.4 90.4 86.2 89.5 82.4 74.5 50.9 19.2 32.6 0.0 - Aug 80.9 - - 92.4 87.5 84.3 87.8 81.8 78.0 53.1 14.4 28.1 0.0 - Sep 79.0 - - 93.0 86.7 86.5 84.7 80.3 68.2 51.0 17.9 22.6 91.7 - Oct 76.0 - - 90.0 83.1 85.1 83.0 77.9 73.9 59.5 23.0 23.2 97.4 27.5 Nov Dec

Table 3

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

Air Asia 32 0.4 32 0

Vistara 6 0.1 6 0

Go Air 69 0.5 69 0

IndiGo 281 0.5 0 0

Spicejet 152 0.8 152 0

Pawan Hans 0 0.0 0 0

Air India (dom) 246 1.6 132 114

Trujet 2 0.3 2 0

Air Deccan 3 92.6 3 0

Star Air 0 0.0 0 0

Air Heritage 0 0.0 0 0

Zoom Air 0 0.0 0 0

Total 791 0.64 396 114