Subject: Performance of Domestic Airlines for the Year 2019. Traffic Data Submitted by Various Domestic Airlines Has Been Analy

Subject: Performance of domestic airlines for the year 2019.

Traffic data submitted by various domestic airlines has been analysed for the month of May 2019. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-May 2019 were 586.54 lakhs as against 571.58 lakhs during the corresponding period of previous year thereby registering a growth of 2.62% (Ref Table 1).

1000.00 Growth: YoY = + 2.62 % MoM = +2.96 % 800.00

571.58 586.54 600.00 2018 400.00 2019

Pax Lakhs) (in Carried 200.00 118.56 122.07

0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in May 2019 are as follows (Ref Table 2): 100.0 93.7 93.9 90.8 93.3 90.9 87.8 87.8 85.6 85.0 84.6 90.0 84.4 81.2 79.1 76.3 80.0 75.9 72.6 70.0 61.0

60.0 53.5 50.0 40.0 30.0 21.9 Pax Load Factor (%) Factor PaxLoad 20.0 18.74 10.0 0.0 0.0 0.0 0.0 0.0 Air Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Star Air Pawan Air India Airways hans deccan Apr-19 May-19 * Jet Airways, Jetlite , Air Odisha, Heritage and Zoom Air did not operate any flight in the month of May 2019.

The passenger load factor in the month of May 2019 has shown marginally increasing trend compared to previous month due to ongoing tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of May 2019 has been 0.81%. Airline-wise details of cancellations are as follows:

Air Deccan 9.38 Pawan hans 6.82 Star Air 4.17 Trujet 1.78 AI 1.26 IndiGo 0.95 Vistara 0.60 Spicejet 0.44 Air Asia 0.37 Go Air 0.33

0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00 Cancellation Rate (%) * Jetairways, jetlite, Air Odisha, Heritage and Zoom Air did not operate any flight in the month of May 2019.

Various reasons of cancellations are indicated below:

Commercial 3.3%

Technical 18.2%

Operational 1.3% Conse/Misc 4.6%

Weather 72.6%

Passenger Complaints during the month

During May 2019, a total of 746 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of May 2019 has been around 0.61. The airline-wise details are as follows:

Air India (dom) 1.7 Spicejet 0.6 Go Air 0.5 Trujet 0.5 IndiGo 0.4 Vistara 0.2 Air Asia 0.1 Star Air 0.0 Air Deccan 0.0 Pawan Hans 0.0

0.0 0.5 1.0 1.5 2.0 No. of Complaints/10,000 Pax * Jetairways, Jetlite,Air Odisha, Air Deccan, Heritage and Zoom Air did not operate any flight in the month of May 2019.

Various reasons of passenger complaints are indicated below:

Staff Behaviour Catering Others Refund 0.0% 2.5% Disability 2.5% Fare 2.3% 0.3% 0.0%

Flight Problem 33.2%

Customer Service 35.0%

Baggage 24.1%

The reason for complaint as percentage compared to the previous month is as follows:

100.0 90.0 80.0 70.0 60.0 60.0 50.0 35.5 35.0

40.0 33.2 27.5

30.0 24.1 16.7 20.0 16.3 11.8 10.3 6.7 10.0 6.3 2.5 2.5 2.3 2.0 1.7 1.7 1.6 0.9 0.7 0.4 0.3 0.1 0.0 0.0 0.0 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

Mar-19 Apr-19 May-19

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of May 2019 is given in the following table. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 105.9 1.50 29.4 Spicejet 112.0 1.25 43.8 Go Air 94.7 1.05 29.7 IndiGo 156.8 1.25 38.2 Vistara 35.1 1.68 14.9 Air Asia 96.0 1.08 51.1 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 35%

On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of May 2019 is as follows: OTP at Four Metro Airports

Go Air 91.8

Air Asia 89.1

IndiGo 87.4

Vistara 86.6

Spicejet 74.7

Air India (Dom) 70.3

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Note: Jet Airways did not operate any flight in the month of May 2019.

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows:

Air India (Domestic)

BLR 77.8

BOM 72.4

DEL 67.9

HYD 67.1

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Spicejet

HYD 78.3

BLR 76.3

DEL 74.5

BOM 71.3

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Go Air

DEL 93.9

BOM 91.8

BLR 90.3

HYD 84.8

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

IndiGo

DEL 89.6

BLR 87.7

BOM 87.2

HYD 84.1

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Vistara

BOM 87.9

DEL 86.6

HYD 85.7

BLR 84.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Air Asia

BLR 91.3

BOM 90.3

DEL 89.3

HYD 82.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 4% Wx 2%

ATC 7% Misc 1% Pax 2% Reactionary 68% Ramp 2% Tech 5%

Ops 9%

Revenue Earned& Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Air India

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 2.55% 1.25% 1.15% 1.16% 1.09% 1.06% 1.08% 1.08% 0.99% 0.96% 0.84% 0.86% 0.78% 0.79% 0.70% 0.66% 0.59% 0.62% 0.55% 0.51% 0.54% 0.53% 0.50% 0.44% 0.44% 0.42% 0.38% 0.40% 0.38% 0.32% 0.28% 0.20% 0.19% 0.13% 0.07% 0.07% 0.03% 1.59% 0.0%

Apr-19 May-19

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% 8.32% 4.92% 3.89% 3.31% 3.28% 3.04% 3.02% 2.98% 2.91% 2.66% 2.55% 3.95% 2.43% 2.22% 2.19% 2.09% 2.07% 1.96% 1.90% 1.78% 1.69% 1.65% 1.49% 1.36% 1.35% 1.32% 1.29% 1.30% 1.21% 1.14% 1.02% 1.01% 0.93% 0.89% 0.90% 0.85% 0.67% 0.37% 0.0%

Apr-19 May-19

Indigo

% of Seats Sold in Highest fare bucket 10.0%

8.0%

6.0%

4.0% 1.62% 2.0% 1.53% 1.13% 0.86% 0.78% 0.73% 0.59% 0.52% 0.51% 0.50% 0.48% 0.46% 0.40% 0.34% 0.33% 0.32% 0.26% 0.22% 0.16% 0.16% 0.15% 0.14% 0.13% 0.13% 0.10% 0.09% 0.08% 0.08% 0.07% 0.05% 0.03% 0.03% 0.03% 0.01% 0.01% 0.00% 0.0%

Apr-19 May-19

% of Revenue Earned in Highest fare bucket 10.0%

8.0%

6.0% 5.54% 4.57% 4.35% 4.0% 3.04% 3.03% 2.12% 2.05% 2.05% 1.94% 1.86% 1.67% 1.57% 1.54% 1.46% 1.33% 2.0% 1.31% 1.09% 0.85% 0.84% 0.83% 0.65% 0.59% 0.55% 0.50% 0.49% 0.45% 0.41% 0.35% 0.28% 0.21% 0.16% 0.10% 0.09% 0.06% 0.03% 0.00% 0.0%

Apr-19 May-19

Go Air

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0% 17.51% 15.17% 12.66% 10.19% 9.32% 9.04% 8.59% 10.0% 8.23% 5.91% 5.62% 5.26% 4.99% 4.63% 4.19% 3.62% 3.60% 3.50% 3.28% 3.19% 3.00% 2.74% 2.62% 1.87% 1.57% 1.40% 1.30% 1.27% 0.94% 0.86% 0.27% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0% 0.00%

Apr-19 May-19

% of Revenue Earned in Highest fare bucket 50.0% 40.30% 40.0% 35.38%

30.0% 24.14% 23.78% 23.21% 22.91% 21.96% 20.0% 16.21% 15.21% 12.80% 12.72% 12.42% 11.32% 11.13% 10.44% 10.44% 8.52% 8.11% 7.91% 7.88% 7.81%

10.0% 6.93% 5.56% 4.26% 3.99% 3.69% 3.58% 2.79% 2.30% 0.77% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Apr-19 May-19

Spicejet

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0% 1.92% 2.0% 1.91% 1.09% 1.05%

1.0% 0.73% 0.56% 0.50% 0.45% 0.43% 0.40% 0.29% 0.27% 0.27% 0.27% 0.25% 0.24% 0.24% 0.15% 0.14% 0.13% 0.13% 0.13% 0.11% 0.11% 0.10% 0.09% 0.09% 0.07% 0.07% 0.05% 0.05% 0.03% 0.03% 0.01% 0.01% 0.01% 0.00% 0.00% 0.00% 0.00% 0.0%

Apr-19 May-19

% of Revenue Earned in Highest fare bucket 10.0%

8.0%

6.0%

4.0% 1.79% 1.72% 1.69% 1.67% 1.64% 1.55% 1.51% 1.44%

2.0% 1.39% 1.36% 1.35% 1.35% 1.18% 1.17% 1.04% 0.99% 0.85% 0.72% 0.68% 0.66% 0.61% 0.57% 0.53% 0.48% 0.48% 0.44% 0.43% 0.30% 0.29% 0.27% 0.26% 0.20% 0.13% 0.07% 0.05% 0.01% 0.00% 0.00% 0.00% 0.00% 0.0%

Apr-19 May-19

Vistara

% of Seats Sold in Highest fare bucket 20.0%

16.0%

12.0%

8.0%

4.0% 1.67% 1.27% 1.11% 0.79% 0.78% 0.72% 0.60% 0.57% 0.55% 0.37% 0.35% 0.29% 0.22% 0.18% 0.17% 0.15% 0.12% 0.13% 0.08% 0.08% 0.03% 0.03% 0.01% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Apr-19 May-19

% of Revenue Earned in Highest fare bucket 20.0%

16.0%

12.0%

8.0% 4.23%

4.0% 2.92% 2.19% 2.16% 1.83% 1.44% 1.32% 1.30% 0.82% 0.82% 0.70% 0.67% 0.57% 0.51% 0.47% 0.36% 0.34% 0.21% 0.12% 0.09% 0.08% 0.05% 0.04% 0.03% 0.01% 0.00% 0.00% 0.00% 0.0%

Apr-19 May-19

Air Asia

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0% 0.38% 0.36% 0.32% 0.05% 0.02% 0.00% 0.0% BLR-DEL DEL-GAU CCU-DEL

Apr-19 May-19

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0%

2.0% 1.07% 0.89% 1.0% 0.87% 0.27% 0.07% 0.00% 0.0% BLR-DEL DEL-GAU CCU-DEL

Apr-19 May-19

Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. of Status of No. of Status of Facilities No. Status of Pax Facilities & Pax & Compensation ofPax Facilities Affected Compensation Affected Affected  Refund  Refreshments  Refunds  Rebooked on  Refunds where  Rescheduling other flights pax desired 2563 4767  Hotel 32635 Air India  Hotel  Rescheduling accommodation accommodation  Amount spent  Compensation of Rs.  Compensation of on facilitation of 17.72 lakhs Rs 114.52 lakhs Rs. 37.74lakhs  Refreshments  Refunds where pax desired Pawan Nil Nil 16 Nil Nil  Rescheduling hans  Amount spent on facilitation of Rs. 0.47 lakhs  Refreshments  Refreshments  Transfer to other 736 Compensation of 6732  Rescheduling 43450 airlines SpiceJet Rs 14.27 lakhs  Compensation of Rs.  Amount spent 27.78 lakhs on facilitation of Rs. 69.71lakhs  All pax given refreshments Nil 233  Refreshments 1574 Go Air Nil  Refunds where  Rescheduling pax desired  Rescheduling  Refreshments 12 Compensation of 1346  Rescheduling 32547 Indigo  Refreshments Rs 1.31 lakhs  Compensation of Rs. 0.26 lakhs  Refreshments  Rescheduling 8 Compensation of 1785 Compensation of Rs 4005 Air Asia Rs 0.19 lakhs 0.13 lakhs  Amount spent on facilitation of Rs 10.53 lakhs 32 Compensation of 878 Compensation of Rs 7154  Refreshments Vistara Rs 2.60 lakhs 0.40 lakhs  Rescheduling Compensation of Rs TruJet Nil Nil 125 Nil Nil 1.18 lakhs Star Air Nil Nil 82 Nil Nil Nil Air Nil Nil Nil Nil Nil Nil Deccan

SUMMARY

Denied Boarding Cancellations Delays No. ofPax Facilities & No. ofPax Facilities & No. ofPax Facilities Affected Compensation Affected Compensation Affected Rs. 132.89 Rs. 47.46 lakhs Rs. 118.45 3351 lakhs 15948 compensation 121381 lakhs towards compensation and facilities facilitation

Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2019

Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 15.30 109.78 125.08 87.8 12.2 Feb 14.53 98.96 113.49 87.2 12.8 Mar 15.19 100.77 115.96 86.9 13.1 Ist Quarter 45.01 309.51 354.53 87.3 12.7 Apr 15.23 94.71 109.95 86.1 13.9 May 16.53 105.54 122.07 86.5 13.5 Jun

IInd Quarter 31.76 200.26 232.02 86.3 13.7 Jul

Aug

Sep

IIIrd Quarter

Oct

Nov

Dec

IVth Quarter

Total 76.77 509.77 586.54 86.9 13.1

Percentage Share Air India Private Total Data of 2018 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 45.06 292.84 337.90 86.7 13.3 IIndQtr 30.49 203.19 233.69 87.0 13.0 IIIrdQtr

IVthQtr

Total 75.55 496.04 571.58 86.8 13.2 Growth (%) = 1.62 2.77 2.62

Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2019 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet Jet Lite Spice Go Air IndiGo Air Vistara Trujet Star Pawan Air (Dom) Airways Jet Asia Air Hans Deccan Jan 80.0 86.1 84.2 90.9 87.4 86.4 88.4 84.2 78.0 53.1 0.0 0.0 Feb 83.3 89.4 87.9 94.0 92.6 88.4 91.8 89.1 75.9 52.1 0.0 0.0 Mar 80.8 86.7 87.5 93.0 91.4 86.0 87.5 86.8 73.2 53.8 0.0 0.0 Apr 81.2 76.3 79.1 93.7 90.8 87.8 84.4 84.6 72.6 53.5 0.0 0.0 May 85.0 0.0 0.0 93.9 93.3 90.9 87.8 85.6 75.9 61.0 21.9 18.7 Jun Jul Aug Sep Oct Nov Dec

Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2019) Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air IndiGo Air Asia Vistara Pawan Hans Turbo Megha Star Air Air Deccan Pax Carried 15.30 14.91 2.15 16.66 10.88 53.22 6.67 4.70 - 0.58 0.01 0.00 Jan Market Share 12.2 11.9 1.7 13.3 8.7 42.5 5.3 3.8 - 0.5 0.0 0.0 Pax Carried 14.53 11.33 1.59 15.58 10.27 49.31 5.83 4.52 - 0.51 0.03 0.00 Feb Market Share 12.8 10.0 1.4 13.7 9.0 43.4 5.1 4.0 - 0.5 0.0 0.0 Pax Carried 15.19 5.37 1.34 15.81 11.49 54.41 6.87 4.90 - 0.54 0.04 0.00 Mar Market Share 13.1 4.6 1.2 13.6 9.9 46.9 5.9 4.2 - 0.5 0.0 0.0 Pax Carried 45.01 31.61 5.08 48.05 32.63 156.93 19.37 14.13 0.00 1.63 0.07 0.01 IstQtr Market Share 12.7 8.9 1.4 13.6 9.2 44.3 5.5 4.0 0.0 0.5 0.0 0.0 Pax Carried 15.23 0.86 0.17 14.41 11.90 54.81 6.78 5.17 - 0.57 0.04 0.00 Apr Market Share 13.9 0.8 0.2 13.1 10.8 49.9 6.2 4.7 - 0.5 0.0 0.0 Pax Carried 16.53 0.00 0.00 18.03 13.55 59.80 7.68 5.79 0.00 0.64 0.06 0.00 May Market Share 13.5 0.0 0.0 14.8 11.1 49.0 6.3 4.7 0.0 0.5 0.0 0.0 Pax Carried Jun Market Share

Pax Carried 31.76 0.86 0.17 32.43 25.45 114.61 14.46 10.95 0.00 1.22 0.10 0.00 IIndQtr Market Share 13.7 0.4 0.1 14.0 11.0 49.4 6.2 4.7 0.0 0.5 0.0 0.0 Pax Carried Jul Market Share

Pax Carried Aug Market Share

Pax Carried Sep Market Share

IIIrdQtr Pax Carried

Market Share

Pax Carried Oct Market Share

Pax Carried Nov Market Share

Pax Carried Dec Market Share

Pax Carried IVthQtr Market Share

TOTAL Pax Carried 76.77 32.47 5.25 80.48 58.08 271.54 33.83 25.08 0.00 2.85 0.17 0.01 Market Share 13.1 5.5 0.9 13.7 9.9 46.3 5.8 4.3 0.0 0.5 0.0 0.0

Table 4

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

Air Asia 11 0.1 11 0

Vistara 13 0.2 13 0

Go Air 66 0.5 66 0

IndiGo 268 0.4 268 0

Spicejet 101 0.6 101 0

Pawan Hans 0 0.0 0 0

Air India (dom) 284 1.7 207 77

Trujet 3 0.5 3 0

Air Deccan 0 0.0 0 0

Star Air 0 0.0 0 0 Total 746 0.61 669 77