Subject: Performance of domestic airlines for the year 2019. Traffic data submitted by various domestic airlines has been analysed for the month of May 2019. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-May 2019 were 586.54 lakhs as against 571.58 lakhs during the corresponding period of previous year thereby registering a growth of 2.62% (Ref Table 1). 1000.00 Growth: YoY = + 2.62 % MoM = +2.96 % 800.00 571.58 586.54 600.00 2018 400.00 2019 Pax Carried (inLakhs) Pax 200.00 118.56 122.07 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in May 2019 are as follows (Ref Table 2): 100.0 93.7 93.9 90.8 93.3 90.9 87.8 87.8 85.6 85.0 84.6 90.0 84.4 81.2 79.1 76.3 80.0 75.9 72.6 70.0 61.0 60.0 53.5 50.0 40.0 30.0 21.9 Pax Pax LoadFactor (%) 20.0 18.74 10.0 0.0 0.0 0.0 0.0 0.0 Air Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Star Air Pawan Air India Airways hans deccan Apr-19 May-19 * Jet Airways, Jetlite , Air Odisha, Heritage and Zoom Air did not operate any flight in the month of May 2019. 1 The passenger load factor in the month of May 2019 has shown marginally increasing trend compared to previous month due to ongoing tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of May 2019 has been 0.81%. Airline-wise details of cancellations are as follows: Air Deccan 9.38 Pawan hans 6.82 Star Air 4.17 Trujet 1.78 AI 1.26 IndiGo 0.95 Vistara 0.60 Spicejet 0.44 Air Asia 0.37 Go Air 0.33 0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00 Cancellation Rate (%) * Jetairways, jetlite, Air Odisha, Heritage and Zoom Air did not operate any flight in the month of May 2019. Various reasons of cancellations are indicated below: Commercial 3.3% Technical 18.2% Operational 1.3% Conse/Misc 4.6% Weather 72.6% 2 Passenger Complaints during the month During May 2019, a total of 746 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of May 2019 has been around 0.61. The airline-wise details are as follows: Air India (dom) 1.7 Spicejet 0.6 Go Air 0.5 Trujet 0.5 IndiGo 0.4 Vistara 0.2 Air Asia 0.1 Star Air 0.0 Air Deccan 0.0 Pawan Hans 0.0 0.0 0.5 1.0 1.5 2.0 No. of Complaints/10,000 Pax * Jetairways, Jetlite,Air Odisha, Air Deccan, Heritage and Zoom Air did not operate any flight in the month of May 2019. Various reasons of passenger complaints are indicated below: Staff Behaviour Catering Others Refund 0.0% 2.5% Disability 2.5% Fare 2.3% 0.3% 0.0% Flight Problem 33.2% Customer Service 35.0% Baggage 24.1% 3 The reason for complaint as percentage compared to the previous month is as follows: 100.0 90.0 80.0 70.0 60.0 60.0 50.0 35.5 35.0 40.0 33.2 27.5 30.0 24.1 16.7 20.0 16.3 11.8 10.3 6.7 10.0 6.3 2.5 2.5 2.3 2.0 1.7 1.7 1.6 0.9 0.7 0.4 0.3 0.1 0.0 0.0 0.0 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour Mar-19 Apr-19 May-19 Airline-wise status of redressal of complaints is given at Table – 4. Compliance of Route Dispersal Guidelines Airline-wise Compliance of Route Dispersal Guidelines during the month of May 2019 is given in the following table. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 105.9 1.50 29.4 Spicejet 112.0 1.25 43.8 Go Air 94.7 1.05 29.7 IndiGo 156.8 1.25 38.2 Vistara 35.1 1.68 14.9 Air Asia 96.0 1.08 51.1 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 35% 4 On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of May 2019 is as follows: OTP at Four Metro Airports Go Air 91.8 Air Asia 89.1 IndiGo 87.4 Vistara 86.6 Spicejet 74.7 Air India (Dom) 70.3 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Note: Jet Airways did not operate any flight in the month of May 2019. Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) BLR 77.8 BOM 72.4 DEL 67.9 HYD 67.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5 Spicejet HYD 78.3 BLR 76.3 DEL 74.5 BOM 71.3 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Go Air DEL 93.9 BOM 91.8 BLR 90.3 HYD 84.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6 IndiGo DEL 89.6 BLR 87.7 BOM 87.2 HYD 84.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Vistara BOM 87.9 DEL 86.6 HYD 85.7 BLR 84.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7 Air Asia BLR 91.3 BOM 90.3 DEL 89.3 HYD 82.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’. Airport 4% Wx 2% ATC 7% Misc 1% Pax 2% Reactionary 68% Ramp 2% Tech 5% Ops 9% 8 in the highestfarebucket on select sectors is 20 asfollows: Earned&Revenue Seats Sold Highest in Fare Bucket The revenue earned and the number of seats sold by scheduled private airlines 20.0% 30.0% 40.0% 50.0% 10.0% 10.0% 20.0% 30.0% 40.0% 50.0% 0.0% 0.0% 2.43% 0.96% 1.49% 0.44% 1.21% 0.32% 2.07% 0.44% 2.98% % % Revenueof Earned in Highest fare bucket 1.06% 3.02% 1.15% 3.31% 1.16% % Seatsof in Sold Highest fare bucket 1.32% 0.84% 1.65% 0.59% 1.29% 0.51% 2.55% 0.70% 1.96% 0.66% 8.32% 2.55% 3.04% 0.99% Air India Apr Apr-19 1.14% 0.38% 1.36% - 19 0.54% 1.69% 0.50% 0.89% 0.42% May May-19 0.93% 0.13% 1.35% 0.28% - 19 0.67% 0.03% 1.02% 0.40% 0.90% 0.20% 1.30% 0.53% 1.78% 0.38% 2.91% 0.86% 2.09% 0.62% 2.19% 0.78% 2.22% 1.08% 3.28% 1.25% 0.85% 0.19% 3.95% 1.59% 4.92% 1.09% 3.89% 1.08% 2.66% 0.79% 1.90% 0.55% 1.01% 0.07% 0.37% 0.07% 9 10.0% 10.0% 0.0% 2.0% 4.0% 6.0% 8.0% 0.0% 2.0% 4.0% 6.0% 8.0% 2.12% 0.73% 0.03% 0.01% 1.54% 0.32% 1.33% 0.33% 4.35% % Revenueof Earned in Highest fare bucket 1.62% 1.67% 0.46% 5.54% 1.53% % Seatsof in Sold Highest fare bucket 0.85% 0.22% 1.86% 0.51% 0.55% 0.13% 3.03% 0.86% 1.57% 0.34% 3.04% 0.78% Apr-19 Apr 0.28% 0.07% - 0.35% 0.08% Indigo 19 0.00% 0.00% 0.16% 0.03% May-19 May 0.45% 0.09% 0.65% 0.14% - 19 0.41% 0.08% 2.05% 0.59% 1.31% 0.40% 0.83% 0.16% 0.09% 0.03% 1.46% 0.48% 0.59% 0.15% 0.49% 0.13% 2.05% 0.52% 1.09% 0.26% 1.94% 0.50% 0.84% 0.16% 0.21% 0.05% 0.10% 0.03% 0.06% 0.01% 4.57% 1.13% 0.50% 0.10% 10 10.0% 20.0% 30.0% 40.0% 50.0% 10.0% 20.0% 30.0% 40.0% 50.0% 0.0% 0.0% 23.78% 8.59% 4.26% 1.57% 24.14% 9.04% 21.96% 10.19% 35.38% 17.51% 23.21% % Revenueof Earned in Highest fare bucket 12.66% 22.91% 9.32% 11.13% 4.63% % Seatsof in Sold Highest fare bucket 40.30% 15.17% 16.21% 5.91% 6.93% 3.62% 2.30% 1.30% 7.81% 3.19% 7.88% 2.74% Apr-19 Apr-19 3.58% 0.86% 5.56% 1.87% 3.69% 1.40% 12.42% 5.26% Go Air 11.32% 4.99% May-19 May-19 12.80% 5.62% 0.77% 0.27% 7.91% 2.62% 10.44% 3.28% 8.52% 3.60% 2.79% 0.94% 15.21% 8.23% 3.99% 1.27% 10.44% 3.50% 12.72% 4.19% 8.11% 3.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 11 10.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.0% 2.0% 4.0% 6.0% 8.0% 0.45% 1.39% 0.01% 0.05% 0.11% 0.48% 0.13% 0.57% 0.43% 1.35% 0.09% 0.43% % Revenueof Earned in Highest fare bucket 0.73% 1.79% 0.15% % Seatsof in Sold Highest fare bucket 0.61% 1.36% 1.09% 0.26% 0.05% 1.64% 0.27% 0.07% 0.01% 1.51% 1.91% 0.68% 0.13% 0.07% Apr-19 Apr 0.30% 0.66% 0.13% Spicejet - 0.29% 19 1.55% 0.53% 0.11% 0.72% 0.14% May-19 May 1.18% 0.25% 0.27% 0.05% - 0.07% 19 0.29% 1.67% 0.50% 0.99% 0.24% 0.20% 0.03% 1.69% 0.27% 1.44% 0.56% 1.04% 0.24% 0.00% 0.00% 0.00% 0.00% 0.44% 0.10% 0.85% 0.27% 1.72% 1.92% 1.17% 1.05% 0.48% 0.09% 0.13% 0.03% 0.01% 0.01% 0.00% 0.00% 0.00% 0.00% 1.35% 0.40% 12 12.0% 16.0% 20.0% 12.0% 16.0% 20.0% 0.0% 4.0% 8.0% 0.0% 4.0% 8.0% 4.23% 1.67% 1.32% 0.57% 2.92% 1.27% 0.82% 0.55% % % Revenueof Earned in Highest fare bucket 0.21% 0.18% % % Seatsof in Sold Highest fare bucket 0.70% 0.35% 0.51% 0.12% 0.67% 0.17% 0.57% 0.22% 2.16% 0.79% Apr-19 Apr-19 0.08% 0.08% 0.03% 0.03% Vistara 0.36% 0.37% May-19 May-19 0.00% 0.00% 0.00% 0.00% 0.01% 0.01% 0.34% 0.13% 0.47% 0.15% 2.19% 0.78% 1.83% 1.11% 0.09% 0.00% 0.05% 0.00% 0.04% 0.03% 0.00% 0.00% 1.44% 0.72% 0.82% 0.29% 1.30% 0.60% 0.12% 0.08% 13 Air Asia % of Seats Sold in Highest fare bucket 5.0% 4.0% 3.0% 2.0% 1.0% 0.38% 0.36% 0.32% 0.05% 0.02% 0.00% 0.0% BLR-DEL DEL-GAU CCU-DEL Apr-19 May-19 % of Revenue Earned in Highest fare bucket 5.0% 4.0% 3.0% 2.0% 1.07% 0.89% 1.0% 0.87% 0.27% 0.07% 0.00% 0.0% BLR-DEL DEL-GAU CCU-DEL Apr-19 May-19 14 Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.