SPRING ISSUE 2019 Every flight begins a t the airport. SAVE Group: The modern merchants of Venice Interview: Monica Scarpa, CEO Venice Marco Polo Airport, SAVE Group Women in aviation No small hub-bub Investment & Retail The talented women A look at how Global hub All the latest from Isavia, leading European airports competition is intensifying Kraków Airport, Groupe ADP, Bremen Airport & many more CONTENTS 07 08 10 OLIVIER JANKOVEC, AIRPORTS IN MONICA SCARPA, CEO DIRECTOR GENERAL, THE NEWS SAVE GROUP ACI EUROPE A snapshot of stories from SAVE Group: the modern Editorial: Turbulence ahead around Europe merchants of Venice 16 21 24 WOMEN IN AVIATION PRESSURE ON HUBS UNMANNED AIRCRAFT SYSTEMS Yes they can: Talented women No small hub-bub: a look at leading European airports how Global hub competition Regulating an invasion is intensifying Airports Council International Director: Media & Communications Magazine staff PPS Publications Ltd European Region, Robert O'Meara Rue Montoyer, 10 (box n. 9), Tel: +32 (0)2 552 09 82 Publisher and Editor-in-Chief Paul J. Hogan 3a Gatwick Metro Centre, Balcombe Road, B-1000 Brussels, Belgium Fax: +32 (0)2 502 56 37 Editor Ross Falconer Horley, Surrey RH6 9GA, United Kingdom [email protected] Assistant Editor Marta Dimitrova Director General Commercial Manager Julian Bidlake Tel: +44 1293 783851 Fax: +44 1293 782959 Olivier Jankovec Director: Membership Head Designer Richard Jende email: [email protected] Tel: +32 (0)2 552 09 72 Services & Events Graphic Designer Magdalena Matejewska [email protected] Danielle Michel Cover photo Grant Pritchard © PPS Publications Ltd 2019 Tel: +32 (0)2 552 09 78 Fax: +32 (0)2 502 56 37 [email protected] The opinions and views expressed in Communiqué Airport Business are not necessarily those of ACI EUROPE or the Publisher. ACI EUROPE and PPS Publications accepts no responsibility or liability whether direct or indirect, as to the currency, accuracy or quality of the information, nor for any consequence of its use. CONTENTS CONTINUED 26 29 33 34 ACI EUROPE NEW YEAR’S EASA SESAR JOINT RUNWAY CAPACITY RECEPTION UNDERTAKING EASA’s Data4Safety partnership Tackling runway throughput ACI EUROPE gathers key aviation programme provides European-wide Europe’s airports embrace digital challenges: SESAR has solutions! stakeholders and representatives aviation data exchange and analysis transformation with SESAR’s from the EU institutions in the to improve safety innovative excellence European Parliament 36 40 42 44 ISAVIA KRAKÓW AIRPORT AIRPORT PEOPLE BREMEN AIRPORT “Positioning Keflavík as an important Kraków Airport development plan to Aude Ferrand, Chief Retail Officer, “Airports and their retailers must hub for transatlantic travel” create 10,000 additional jobs Groupe ADP always be on the pulse when it comes to the consumer market” 46 48 50 52 AIRPORT COMMERCIAL AIRPORT COMMERCIAL AIRPORT COMMERCIAL AUTOMATED PASSENGER & RETAIL & RETAIL & RETAIL PROCESSING “Innovating to adapt store concepts “By taking a data-driven approach, “There is a lot more potential for Pafos and Larnaka airports expedite and commercial strategies to new airports can optimise occupancy confectionery to grow and ultimately border clearance with biometric- customers and trends” and maximise revenue across their drive total channel growth” enabled kiosks parking facilities” 54 58 60 63 BAGGAGE HANDLING ABU DHABI AIRPORTS RAMON INTERNATIONAL AIRPORT COMMERCIAL AIRPORT - EILAT & RETAIL Rotterdam The Hague Airport future- Abu Dhabi Airports Free Zone signs proofing baggage handling with MoU with Abu Dhabi Global Market Ramon International Airport - Eilat “It is necessary to rethink the business autonomous vehicle technology Registration Authority to strengthen opening provides new southern model, expanding and diversifying the economic development gateway to Israel services and products offered” 64 65 66 70 AIRPORT COMMERCIAL AIRPORT COMMERCIAL THE AIRLINE OUTSIDE IN & RETAIL & RETAIL CONVERSATION Yuval Ziv, Chief Commercial Officer, “High quality research with insightful The importance of “investment in With Nuno Leal, Head of Fleet SafeCharge outputs a critical part of spotting the best technology to connect with Planning and Contracts, TAP Air changing consumer trends” guests” Portugal VIE_Aviation_Business_210x297_AirportBusiness_ET1803.indd 1 27.02.19 09:37 COMMERCIAL ASQ Commercial Survey Any Airport. Any Size. • Optimize non-aeronautical revenue • Enhance customer experience Understand your passengers experience Benchmark Follow new your airport with trends meaningful KPIs LANDSIDE / AIRSIDE Duty/Tax-Free Paid Shops Services Non-Duty-Free Shops Restaurant / Eating facilities 21 6 9 Satisfaction KPIs Commercial KPIs Passenger Profile Questions Contact Airports Council International (ACI) for more information: [email protected] www.aci.aero/ASQCommercialSurvey +1 514 373 1200 1682_ASQ_CommercialSurvey_210x297mm_V2.indd 1 2018-06-15 11:58 AM EDITORIAL Turbulence ahead By Olivier Jankovec, Director General, ACI EUROPE y welcoming 2.34 billion passen- non-aeronautical activities such as retail, looking at the coming months, uncertainty gers in 2018, Europe’s airports food & beverage, parking and advertising and risks dominate. Airports (and airlines) set yet another record for air are a vital component of any airport’s bot- will not remain immune to deteriorating B traffic. In the past 5 years alone, tom line. economic conditions in Europe and demand for air transport on our continent So, it is no surprise that our annual retail beyond, Brexit (finally) getting real, fuel has increased by an impressive +36%. This & commercial conference has become price volatility and trade wars. Freight was primarily driven by improved eco- a staple of the airport industry calendar. traffic entering negative territory in the nomic conditions globally, low oil prices The 28th edition gathers airports and final months of 2018 is a warning signal & airlines expanding capacity as well as their commercial partners this March in that is hard to ignore. airports actively supporting the further Reykjavik, hosted by Isavia. It will look at At the same time, the EU is about development of connectivity. addressing the challenges coming from to embark on a new 5 year political Such growth has of course put sig- the digital revolution and ever-changing cycle – with elections in May in the nificant pressure on airport staff and consumer behaviour. These can essentially European Parliament and a new European facilities. In that context, one could have be summed up in one question: Why buy Commission taking office in October. expected service quality to tumble. On at the airport and carry the stuff with you, There is every reason to believe that the contrary, what we saw was continued when you can order the same thing – and changing societal values & politics at improvement. Indeed, it is quite remarkable more – online and just get it delivered national level will make a deeper (and that over those same 5 years, passenger straight to your home? potentially disruptive?) impact on the EU satisfaction at Europe’s airports increased Now competing with the vast choice institutions and policies. Climate change by +4.18%. and rapidity of internet retail, airport retail & sustainability, social inequality and This performance illustrates how pas- is in danger of losing its specialness. For protectionism vs. liberalisation are set sengers (along with other airport visitors) now, the dynamic increase in passenger to become defining EU political drivers. are now at the very heart of the airport numbers still ensures that non-aeronau- They will affect all sectors of the economy business. First and foremost, this reflects tical revenues keep growing. But, that – and they have already started to ques- a competitive and financial imperative. growth has generally slowed – and there tion the value of aviation. With the rise of social media and Top 10 is no escaping that on a per passenger ACI EUROPE is gearing up for these Travel listicles over the past decade, the basis, non-aeronautical revenues have changes. Beyond our work in Brussels, passenger experience is both a key factor fallen by -6% between 2012 and 2017. we are also engaging our industry on of airport differentiation and an essential These new competitive challenges on the this new reality – and charting the way driver of airport income. Data unambigu- non-aeronautical side just add to those forward by working on a sustainability ously shows that an efficient and pleasant relating to fast changing aviation market strategy for Europe’s airports. Ultimately, airport experience translates into higher dynamics – think LCC revolution, consoli- this may not just be about our license to passenger spend at airports. And with dation and increasing airline dominance grow, but also about our license to keep user charges paid by airlines not covering over airports. operating. This means that aviation no the full cost of operating and devel- Everybody agrees trading conditions longer just needs to win over consumers oping airport facilities, revenues from last year were at their very best. But, – it will need to win back citizens. Spring 2019 Airport Business 07 HEADER DESCRIBING FEATURE Moscow Domodedovo Airport Moscow Domodedovo Airport has partnered with animal rights charity Second Life to launch an initiative where passengers can interact with AIRPORTS IN THE four therapy dogs to help relieve stress and anxiety before their flight. Moscow