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Cornwall Care Services Directory 2020/21 The essential guide to choosing and paying for care and support www.carechoices.co.uk Home Care Service for people who wish to stay living independently in their own homes At Cornwall Care we recognise the importance of individual living; we understand that having the opportunity to live independently in your own home can have an enormous impact on your confi dence and wellbeing. We have over 200 dedicated staff members delivering care across Cornwall from an hour a week to 24 hours a day. We support people with a variety of conditions, including but not limited to: - Physical disabilities - Learning disabilities - Children and families with disabilities* - Age related illnesses and palliative care - Dementia and mental health conditions * This covers disabled children over the age of 18 and parents with disabilities themselves 01872 597800 XXX - Home Care Poster--A4.indd 2 08/02/2018 10:57 Contents Introduction 4 Important information 46 How to use this Directory Further help and information A message from Cornwall Council 5 Residential care in Cornwall 49 Comprehensive listings by region Helping you to stay independent 5 Local services, equipment and solutions Useful local contacts 60 Support from the council 14 Useful national contacts 61 First steps and assessment Index 63 Services for carers 16 Assessment, benefits and guidance Essential checklists Assistive technology 12 Care in your own home 18 Home care agency 25 How it can help Care homes 41 Residential dementia care 42 Living with dementia at home 19 Family support, respite and services All the listings in this publication of care homes, care homes with nursing and home care providers Paying for care in your home 26 are supplied by the Care Quality Commission Understanding your options (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions. Home care providers 27 A comprehensive list of local agencies Housing with care 33 The different models available Specialist services 34 Disability care, end of life care and advocacy Care homes 38 Types of homes and activities explained Paying for care 43 Understanding the system To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770. Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction Welcome to this edition of the independent There’s also important information about care Cornwall Care Services Directory, which contains decisions, including finding care in another county, information for adults looking for care or support making a comment or complaint about a service and within the county, whether they are paying for it how solicitors can help you. themselves or receiving support from the council. Finding care in your area Staying as independent as possible is important to everybody. This Directory contains information Looking for care in your area? Want to know the about the care and support services available to quality rating of providers you’re considering? enable you to do this when remaining at home, Care Choices, publisher of this Directory, has a moving into a housing with care scheme, or within a website providing comprehensive details of care care home or care home with nursing. providers as well as essential information. If you feel you need support to remain independent, You can search by postcode, county or region for first look to your community. There’s a host of care homes, care homes with nursing and home organisations and voluntary services that could help care providers that meet your needs across the you. country. If you think you need more formal care and support, Your search can be refined by the type of care you arrange an assessment with your local adult are looking for and the results can be sent to you social care department to establish your specific by email. They can also be saved and emailed to needs. This is free, irrespective of your income and others. available to all those who appear to need care and The website includes detailed information for support. More details are provided on page 14. The each care provider, including the address, phone assessment will determine whether you are eligible number and the service’s latest CQC inspection for financial support via a Personal Budget, which report and rating (see page 47), indicating the may allow you to buy in your own support and take quality of care provided. control of your situation. You can also view an electronic version of this Alternatively, your circumstances may mean you Directory on the site and have it read to you by are classed as a ‘self-funder’, with the means to pay using the ‘Recite Me’ function. Visit for your care. This is discussed on page 26 for those www.carechoices.co.uk paying for care at home and 43 for those paying for residential care. Support or care to remain living in your own home may be the option that best suits your Search for care in circumstances. Ideas to make life easier at home your area start on page 5 and a list of local home care providers begins on page 27. www.carechoices.co.uk If you are unable to remain at home, you may want • Find care providers quickly and easily to consider a housing with care scheme (see page 33) or residential care. Comprehensive lists of care • Search by location and care need homes and care homes with nursing in Cornwall start on page 49. 4 Search for care at www.carechoices.co.uk to find support in your area A message from Cornwall Council Cornwall Council’s Adult Social Care and Health You can use the Support in Cornwall website Directorate helps adults with eligible social care (www.supportincornwall.org.uk) to find help from needs find care and support so they can live as community and voluntary groups. The website independently as possible in their own homes. includes information about: This includes older people, people with physical • support at home; disabilities or learning disabilities and mental health service users. The council can also work with you if • leisure activities; you need help to understand what your needs are • getting around; and how to access the services you need. • health and wellbeing; Social care support includes: • work, learning and volunteering; • making sure you eat well and look after yourself; • advice, information and money matters; • help with day-to-day living; • staying safe; • ensuring your emotional wellbeing and mental health are good; • caring for someone; and • helping you stay safe; and • housing and care homes. • supporting your family and friends to care for The way Cornwall Council provides care and support you. for people is determined by the Care Act 2014. To find out more about the Care Act, go to The council also provides support for carers who www.cornwall.gov.uk/careact look after relatives or friends who cannot manage on their own. Adult Social Care – Cornwall Council New County Hall, Treyew Road, Truro TR1 3AY In many cases, the council works with organisations Tel: 0300 1234 131 in the community, or health colleagues, to support Email: [email protected] people to live as independently as they wish to. Helping you to stay independent Services developed in partnership with the voluntary sector Adult Social Care works with voluntary and • support schemes to help people being community organisations to supply preventative discharged from hospital; care services. These are a vital form of support and • support for carers; and help to maintain independence and social inclusion, and delay or avoid the need for more statutory • handyperson schemes. interventions. Examples include: • day services, lunch clubs and social groups; • befriending, visiting and telephone contact services; Visit www.carechoices.co.uk for further assistance with your search for care 5 Day care centres Many people can feel lonely or isolated without Pengarth Day Centre an opportunity to fill their days with meaningful Morrab Gardens, Penzance TR18 4DA activities. Research has shown that one way to Tel: 01736 364307 alleviate loneliness and promote wellbeing and independence is to provide regular social contact St Mary’s Haven Day Care Centre and a focus for activities. 12 St Mary’s Street, Penzance TR18 2DH Tel: 01736 367342 Day care centres give people the chance to change their routine, meet new people, take up an activity Concern Wadebridge or receive specialist services such as chiropody or John Betjeman Centre, Southern Way PL27 7BX hairdressing. There is a wide variety around the Tel: 01208 812392 county, catering for older people, people with mental health conditions, learning disabilities and Westgate Centre dementia. 28a Westgate Street, Launceston PL15 7AE Tel: 01566 777344 Centres can be as important for carers as those attending as they allow for a regular break from Learning disability day centres caring. Blantyre Centre Age UK day centres Truro Road, St Austell, Cornwall PL25 5HJ Tel: 01726 72583 or 73357 Age UK Cornwall & The Isles of Scilly Boscawen House, Chapel Hill, Truro TR1 3BN Bodmin Day Centre Tel: 01872 266383 Lyndhurst, 66 St Nicholas Street PL31 1AG Tel: 01208 73623 Falmouth Day Centre Killigrew Street TR11 3QP Bridge, The Tel: 01326 316880 Falmouth Skills for Life Centre, Tregenver Road TR11 2QW Newquay Day Centre Tel: 01872 327604 Kimberley Close, Crantock Street TR7 1JR Camborne Day Centre