Cornwall Care Services Directory 2019/20
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Cornwall Care Services Directory 2019/20 The essential guide to choosing and paying for care and support www.carechoices.co.uk Home Care Service for people who wish to stay living independently in their own homes At Cornwall Care we recognise the importance of individual living; we understand that having the opportunity to live independently in your own home can have an enormous impact on your confi dence and wellbeing. We have over 200 dedicated staff members delivering care across Cornwall from an hour a week to 24 hours a day. We support people with a variety of conditions, including but not limited to: - Physical disabilities - Learning disabilities - Children and families with disabilities* - Age related illnesses and palliative care - Dementia and mental health conditions * This covers disabled children over the age of 18 and parents with disabilities themselves 08455 191192 XXX - Home Care Poster--A4.indd 2 08/02/2018 10:57 Contents Introduction 4 Useful local contacts 62 How to use this Directory Useful national contacts 64 A message from Cornwall Council 5 Index 66 Helping you to stay independent 5 Local services, equipment and solutions Essential checklists Assistive technology 12 Support from the council 14 Home care agency 25 First steps and assessment Care homes 39 Residential dementia care 41 Services for carers 16 Assessment, benefits and guidance All the listings in this publication of care homes, Care in your own home 18 care homes with nursing and home care providers How it can help are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable Living with dementia at home 19 for any errors or omissions. Family support, respite and services Paying for care in your home 26 Understanding your options Home care providers 27 A comprehensive list of local agencies Housing with care 33 The different models available Specialist services 34 Disability care, end of life care and advocacy Care homes 38 Types of homes and activities explained Paying for care 42 Understanding the system Important information 44 Further help and information Residential care in Cornwall 48 Comprehensive listings by region To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770. Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction Welcome to this edition of the independent There’s also important information about care Cornwall Care Services Directory, which contains decisions, including finding care in another county, information for adults looking for care or support making a comment or complaint about a service and within the county, whether they are paying for it how solicitors can help you. themselves or receiving support from the council. Finding care in your area Staying as independent as possible is important to everybody. This Directory contains information Looking for care in your area? Want to know the about the care and support services available to quality rating of providers you’re considering? enable you to do this when remaining at home, Care Choices, publisher of this Directory, has a moving into a housing with care scheme, or within a website providing comprehensive details of care care home or care home with nursing. providers as well as essential information. If you feel you need support to remain independent, You can search by postcode, county or region for first look to your community. There’s a host of care homes, care homes with nursing and home organisations and voluntary services that could help care providers that meet your needs across the you. country. If you think you need more formal care and support, Your search can be refined by the type of care you arrange an assessment with your local Adult Social are looking for and the results can be sent to you Services department to establish your specific by email. They can also be saved and emailed to needs. This is free, irrespective of your income and others. available to all those who appear to need care and support. More details are provided on page 14. The The website includes detailed information for assessment will determine whether you are eligible each care provider, including the address, phone for financial support via a Personal Budget, which number and the service’s latest CQC inspection may allow you to buy in your own support and take report and rating (see page 46), indicating the control of your situation. quality of care provided. Alternatively, your circumstances may mean you You can also view an electronic version of this are classed as a ‘self-funder’, with the means to pay Directory on the site and have it read to you by for your care. This is discussed on page 26 for those using the ‘Recite Me’ function. Visit paying for care at home and 42 for those paying for www.carechoices.co.uk residential care. Support or care to remain living in your own home may be the option that best suits your Search for care in circumstances. Ideas to make life easier at home your area start on page 5 and a list of local home care providers begins on page 27. www.carechoices.co.uk If you are unable to remain at home, you may want • Find care providers quickly and easily to consider a housing with care scheme (see page • Search by location and care need 33) or residential care. Comprehensive lists of care homes and care homes with nursing in Cornwall start on page 48. 4 Search for care at www.carechoices.co.uk to find support in your area A message from Cornwall Council Cornwall Council’s Adult Social Services Directorate • getting around; has responsibility for providing social care to adults • health and wellbeing; in Cornwall. The council helps adults with eligible social care needs, find care and support so they can • work, learning and volunteering; live as independently as possible in their own homes. • advice, information and money matters; These may be older people, people with physical disabilities or learning disabilities and mental health • staying safe; service users. The council also provides support for • caring for someone; and carers who look after relatives or friends who can’t manage on their own. • housing and care homes. Social care support includes: In many cases, the council works with organisations in the community, or health colleagues, to support • making sure you eat well and look after yourself; people to live as independently as they wish to. • help with day-to-day living; • ensuring your emotional wellbeing and mental The Care Act has an impact on the services the health are good; and council provides and the way those services are delivered and charged for. For more information on • supporting your family and friends to care for you. the Care Act, go to www.cornwall.gov.uk/careact You can also use the online Support in Cornwall Adult Social Services website (www.supportincornwall.org.uk ) to find Cornwall Council, help from community and voluntary groups. The New County Hall, Treyew Road, website includes: Truro TR1 3AY • support at home; Tel: 0300 1234 131 Email: [email protected] • leisure activities; Helping you to stay independent Services developed in partnership with the voluntary sector Adult Social Services works with voluntary and discharged from hospital; community organisations to supply preventative • support for carers; and care services. These are a vital form of support and help to maintain independence and social inclusion, • handyperson schemes. and delay or avoid the need for more statutory interventions. Examples include: • day services, lunch clubs and social groups; • befriending, visiting and telephone contact services; • support schemes to help people being Visit www.carechoices.co.uk for further assistance with your search for care 5 Day care centres Many people can feel lonely or isolated without Pengarth Day Centre an opportunity to fill their days with meaningful Morrab Gardens, Penzance TR18 4DA activities. Research has shown that one way to Tel: 01736 364307 alleviate loneliness and promote wellbeing and independence is to provide regular social contact St Mary’s Haven Day Care Centre and a focus for activities. St Mary’s Haven House, St Mary’s Street, Penzance TR18 2DH Day care centres give people the chance to Tel: 01736 367342 change their routine, meet new people, take up an activity or receive specialist services such as Concern Wadebridge chiropody or hairdressing. There is a wide variety John Betjeman Centre, Southern Way, around the county, catering for older people, Wadebridge PL27 7BX people with mental health conditions, learning Tel: 01208 812392 disabilities and dementia. Westgate Centre Centres can be as important for carers as those 28a Westgate Street, Launceston PL15 7AE attending as they allow for a regular break from Tel: 01566 777344 caring. Learning disability day centres Age UK day centres Blantyre Centre Age UK Cornwall & The Isles of Scilly Truro Road, St Austell, Boscawen House, Chapel Hill, Truro TR1 3BN Cornwall PL25 5HJ Tel: 01872 266383 Tel: 01726 72583 or 73357 Falmouth Day Centre Bodmin Day Centre Killigrew Street, Falmouth TR11 3QP Lyndhurst, 66 St Nicholas Street, Tel: 01326 316880 Bodmin PL31 1AG Tel: 01208 73623 Newquay Day Centre Kimberley Close, Crantock Street, Bridge, The Newquay TR7 1JR Falmouth Skills for Life Centre, Tregenver Road, Tel: 01637 876150 Falmouth TR11 2Q Tel: