2015/16 Care Services Directory

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The independent guide to choosing and paying for care

www.carechoices.co.uk Cornwall Care is an independent Cornish charity providing care across the county. We have 16 care and nursing homes throughout Cornwall.

We understand that thinking about and finding care can be difficult and we are here to help guide you.

Our experienced staff and care teams can support you by providing information about all kinds of care as well as practical help.

We listen to you carefully to assess your particular situation and identify your needs.

Provide practical advice and possible solutions about all aspects of your care.

Help you to ensure you are claiming all the financial benefits, allowances and a support you are entitled to.

Help you map out your care and support plan for now and the future.

Cornwall Care Admiral Team OUR HOMES

Admiral Nurses are available to - Chyvarhas - Pengover support families throughout the Tel: 01579 383104 Tel: 01579 343397 dementia journey. They provide - Blackwood - Penberthy family carers with the tools and Tel: 01209 713498 Tel: 01637 873845 skills to best understand the When it comes to what makes Cornwall Care so special and condition, as well as emotional Cambornedifferent -from St.Martin’s others, the answer is ourRedruth focus on - Thethe qualityGreen of Tel: 01209 713512 Tel: 01209 215250 and psychological support care in a safe and welcoming place where you will feel cared through periods of transition. Carbisfor and Bay somewhere - Headlands you will enjoy living.St. Austell - Trevarna Phone number 01872 261787 Tel:Let 01736 us help 795769 and care for you, call todayTel: 01872 01726 261787 75066 Carbis Bay - Trewartha St. Austell - Woodland Tel: 01736 797183 Tel: 01726 72903 Falmouth - Trevern - Mountford Tel: 01326 312833 Tel: 01872 274097 Let us help and care for you, - Trengrouse Truro - Redannick call today... Tel: 01326 573382 Tel: 01872 276889 Launceston - Cedar Grange - St. Breock 01872 261787 Tel: 01566 773049 Tel: 01208 812246

Cornwall Care Cornwall Care House . Truro Business Park . Truro . TR4 9NY Because we’re individuals Tel: 01872 261787 Reg Charity No. 1053486 www.cornwallcare.com

March 15 Admiral Nurse Advert216 - 303.indd 1 18/03/2015 15:51 Cornwall Care is an independent Cornish charity providing care Contents across the county. We have 16 care and nursing homes throughout Cornwall. Introduction 4 We understand that thinking about How to use this Directory and finding care can be difficult and we are here to help guide you. A message from 5

Our experienced staff and care Where do I start? 6 teams can support you by providing information about all kinds of care First steps and assessments as well as practical help. Helping you to stay independent 7 We listen to you carefully to Local services, information and support assess your particular situation and identify your needs. Making life easier in the home 15 Provide practical advice and Solutions, equipment and aids to help possible solutions about all aspects of your care. Services for carers 21 Assessment, benefits and guidance Help you to ensure you are claiming all the financial benefits, allowances and a support you Care in your own home 23 are entitled to. How it can help

Help you map out your care Living with dementia at home 24 Important information 51 and support plan for now and Family support, respite and services Further help and information the future. Paying for care in your home 31 Residential care in Cornwall 55 Understanding your options Comprehensive listings by region Cornwall Care Admiral Team OUR HOMES Home care providers 33 Useful local contacts 71 Admiral Nurses are available to Callington - Chyvarhas Liskeard - Pengover A comprehensive list of local agencies support families throughout the Tel: 01579 383104 Tel: 01579 343397 Useful national contacts 73 dementia journey. They provide Camborne - Blackwood Newquay - Penberthy Housing with care 38 family carers with the tools and Tel: 01209 713498 Tel: 01637 873845 The different models available Index 75 skills to best understand the When it comes to what makes Cornwall Care so special and condition, as well as emotional Cambornedifferent -from St.Martin’s others, the answer is ourRedruth focus on - Thethe qualityGreen of Tel: 01209 713512 Tel: 01209 215250 Specialist services 38 and psychological support care in a safe and welcoming place where you will feel cared Disability care, End of Life Care and advocacy Essential checklists through periods of transition. Carbisfor and Bay somewhere - Headlands you will enjoy living.St. Austell - Trevarna Let us help and care for you, call today 01872 261787 Phone number 01872 261787 Tel: 01736 795769 Tel: 01726 75066 Care homes 43 Home care 30 Care homes 44 Carbis Bay - Trewartha St. Austell - Woodland Types of homes and activities explained Tel: 01736 797183 Tel: 01726 72903 Residential dementia care 47 Falmouth - Trevern Truro - Mountford Dementia in care homes 45 Tel: 01326 312833 Tel: 01872 274097 Best practice care and support All the listings in this publication of care homes, care Helston - Trengrouse Truro - Redannick homes with nursing and home care providers are supplied Let us help and care for you, Tel: 01326 573382 Tel: 01872 276889 Paying for residential care 48 by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions. call today... Understanding the system Launceston - Cedar Grange Wadebridge - St. Breock 01872 261787 Tel: 01566 773049 Tel: 01208 812246 To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.

This Directory is available electronically at www.carechoices.co.uk where there Alternative formats is a Browsealoud option for those requiring the information in spoken word. Cornwall Care Cornwall Care House . Truro Business Park . Truro . TR4 9NY Tel: 01872 261787 Reg Charity No. 1053486 www.cornwallcare.com Because we’re individuals Visit www.carechoices.co.uk for further assistance with your search for care 3

March 15 Admiral Nurse Advert216 - 303.indd 1 18/03/2015 15:51 Introduction

Welcome to this edition of the independent Personal Budget, which allows you to buy in your Cornwall Care Services Directory, which contains own support and take control of your situation. information for adults looking for care or support Often called ‘personalisation’, this model of within the county, whether you are paying for it social care puts you at the centre of the process yourself or receiving support from the council. and is discussed on page 6.

Staying as independent as possible is important Alternatively, your circumstances may mean you to everybody. This Directory contains information are classed as a ‘self-funder’, with the means to about the care and support services available to pay for your care. This is discussed on page 31 enable you to do this when remaining at home, for those paying for care at home and page 48 moving into a housing scheme with care when for those paying for residential care. You will find you need to, or within a care home or care home information on any benefits available to you with nursing environment. explained on page 22.

Your first step to accessing services is to arrange Support or care to remain living in your own an assessment with the Education, Health and home may be the option that suits your Social Care Department of Cornwall Council circumstances best. What you can do to make to establish your specific needs. This is free, life easier at home, what is available and how irrespective of your income, available to all and you can access it are explained on pages 15 to discussed on page 6. It will lead to determining if 20. A list of local home care providers who can you are eligible for some financial support via a help begins on page 33.

Useful checklists featuring questions to ask providers are included in this edition. The home care checklist is on page 30, another addressing care homes is on page 44 while one covering residential dementia care is on page 47.

Comprehensive lists of care homes and care homes with nursing in Cornwall start on page 55.

Important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you starts on page 51.

As Publisher of this Directory, Care Choices’ Directory on the site and have it read to you website: www.carechoices.co.uk allows you to by using the ‘Browsealoud’ function. Further search by postcode or region for care homes, help and information from this Directory’s free care homes with nursing, home care, supported helpline can be accessed by calling living (learning disability only) and housing with 0800 389 2077. care providers that meet your requirements across the country. Your search can then be Whatever your care needs, this Directory, our saved and emailed to others. helpline and website will be able to point you in the best direction, however you would like care You can also view an electronic version of this information presented.

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care The new Care Act The Act will mean that a wider range of good quality services gives you more control and help You may have heard about the new Care Act you to make more personalised choices over your which came into effect in April 2015. It’s a piece care, resulting in even better care that works for of legislation aimed at making positive changes you. It is designed to ensure that people receive to the way care and support is provided for services that prevent their care needs from adults and carers and creates a single law for becoming more serious, or delay the impact of adult care and support. It introduces duties and their needs; can get the information and advice responsibilities on councils to ensure that well- they need to make good decisions about care being, dignity and choice are at the heart of and support and have a range of high-quality health and social care and represents the biggest care providers to choose from. change to adult social care in over 60 years. The Act also introduces a number of significant For the first time, carers will be recognised in changes to how care is charged for, who has to law in the same way as those they care for, and contribute, and a cap on how much people will more carers will be able to have an assessment have to pay towards their care, however these of their support needs. People paying for their don’t come into effect until April 2016. own care will have a right to an assessment as well. Anyone at risk of abuse will be even better The website www.gov.uk has useful factsheets protected as the Act puts Adult Safeguarding explaining the changes, type in ‘Care Act’ for Boards on a statutory footing. further information.

A message from Cornwall Council

Cornwall Council’s Education, Health and Social • supporting your family and friends to care for Care Directorate has responsibility for providing you. social care to adults in Cornwall, as well as providing children’s social care, schools, and the You can also use the online Cornwall Community Public Health service. We help adults with eligible Directory (www.communitydirectory.cornwall. social care needs find care and support so they gov.uk) to find help from community and can live as independently as possible in their voluntary groups. The Directory covers things like: own homes. These may be older people, people • support at home; with physical disabilities or learning disabilities • leisure activities; and mental health service users. We also provide • getting around; support for carers who look after relatives or • health and well-being; friends who can’t manage on their own. • work, learning and volunteering; Social care support includes: • advice, information and money matters; • making sure you eat well and look after • staying safe; yourself; • caring for someone; and • help with day-to-day living; • housing and care homes. • ensuring your emotional well-being and mental health are good; and In many cases, we work with organisations in

Visit www.carechoices.co.uk for further assistance with your search for care 5 the community, or health colleagues, to support legislation. For more information on the Care Act, people to live as independently as they wish to. see page 5 or go to www.cornwall.gov.uk/careact The Care Act will have an impact on the services we provide and the way those services are Education, Health and Social Care delivered and charged for. This is still being County Hall, Treyew Road, Truro TR1 3AY established as this Directory is being prepared, Tel: 0300 123 4131 and staff are being trained to work within the new Where do I start?

The way councils provide services to eligible placed with a third party (provider) and adults and their carers is called ‘personalisation’. accessed by you in direct negotiation with the This term is used to describe a number of ways provider; or in which eligible adults can receive a mixture of • as a mixture of the above. local authority and government money in order to pay for the care services they need without Personal Budgets cannot currently be used for direct council involvement. paying for residential care. Speak with the council about how they offer Personal Budgets. People receive an assessment of their needs and finances by social workers who will also involve The key to accessing all this begins with an and consider the needs of carers. If eligible for assessment of your care needs and your financial support from the council you can be allocated a circumstances by the council. ‘Personal Budget’. Your assessment The term ‘Personal Budget’ describes the amount of money that will fund your care and You have a legal right to an assessment of your support costs. It is calculated by assessing your care needs and finances. Councils are required to needs. It is spent in line with a support plan that carry out an assessment where it can reasonably has been agreed by both you and the council. be assumed that the person requesting the It can be either a full or a partial contribution assessment is likely to have care needs regardless to such costs. You may also choose to pay for of whether you access their services. The additional support on top of the budget. Any assessment (which is free) will consider your eventual contractual agreement for services is personal circumstances such as: between you and your care provider, not the • how you can best be supported to live as council. independently as possible;

A Personal Budget may be taken by an eligible • your home and how you are coping in it; person: • your emotional well-being; • in the form of a direct (cash) payment, held • your diet; directly by you or where you lack capacity, by a • any health and medical treatments you need; ‘suitable person’; and • by way of an ‘account’ held and managed by • your financial status and any benefits you may the council in line with your wishes, for example be claiming. to pay for community care services which are commissioned by the council, or as an account You will need to contact the Education, Health

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care and Social Care Department, who are responsible and a plan of care developed with you and for this process on 0300 123 4131. your family or carer to facilitate your discharge. Whatever services you need on discharge, Once Education, Health and Social Care has an Education, Health and Social Care will work with understanding of your care and financial needs, you, your family and carers to either restart the next stage is to determine what services you services already in place prior to admission or are eligible for and who will pay for them. provide the appropriate service for discharge.

Information on paying for care can be found on Sometimes interim care packages are set up page 31 if you are receiving home care and page to facilitate your discharge home and will 48 if you are moving into a care home. be reassessed by a community social worker within four to six weeks. Education, Health If you have been admitted to hospital and either and Social Care do not normally arrange for you, your family, your carers or the ward staff people to go into residential care straight from think you need care on discharge they may refer hospital as this needs to be a considered option you to the discharge team for an assessment. and arrangements planned, but if you need The team is multi-professional, made up of social a care home, Education, Health and Social workers, carers’ officers, mental health workers Care will ask their brokerage team to identify and housing officers. appropriate homes for you and your family to view. If your home of choice has no vacancies Assessments from hospital then sometimes an interim placement may be appropriate until you can move to your Your assessment will take place on the ward permanent home.

Helping you to stay independent

Services developed in partnership • respite care; with the voluntary sector • advocacy, information and advice; and • handyperson schemes. Education, Health and Social Care works with and funds voluntary and community organisations Short Term Enablement and to supply preventative care services. These are Planning service (STEPs) a vital form of support for many thousands of vulnerable people across the county and help STEPs is one of the Education, Health and to maintain independence, social inclusion, Social Care services run by Cornwall Council and and delay or avoid the need for more statutory works with vulnerable adults over 18 years old, interventions. who may be elderly, have physical or sensory impairment, or have a learning disability or Examples include: mental health needs. • day services, lunch clubs and social groups; The service can support you for a limited period • befriending, visiting and telephone contact of time, following some sort of health or social services; care crisis at home, where some temporary • support schemes to help people being support at home may be required, or when you discharged from hospital; are returning home from hospital and need some • support for carers; extra support or re-enablement.

Visit www.carechoices.co.uk for further assistance with your search for care 7 STEPs aims to produce better outcomes for National guidance says that the assessment people through enablement, working with other for NHS Continuing Healthcare should be health professionals if necessary to help you ‘person-centred’. This means that the person regain maximum independence. The service being assessed should be fully involved in can only be accessed once you have had an the assessment process. They should be kept assessment. To arrange for this to happen you informed, and have their views about their own need to contact the Access and Assessment needs and support taken into account. As a carer, Team on 0300 123 4131. you should also be consulted where appropriate. It’s a good idea to make it clear that you would Where full independence is not possible, you like to participate fully in the assessment process. will have a review before the service ends and the service will work with others to help draw up A decision about eligibility should usually a longer term support plan that will meet any be made within 28 days of a referral for ongoing care needs you may have. You would assessment being made to the local NHS Clinical then move from STEPs to another ongoing care/ Commissioning Group (CCG). support arrangement. Personal health budgets Depending on your length of time with the service and your financial circumstances, you A personal health budget is an amount of money may be required to pay for, or contribute to, the to support a person’s identified health and costs of the support provided. well-being needs, planned and agreed between the person and their local NHS team. The aim You can get more advice by calling is to enable people with long-term conditions 0300 123 4121 and asking for the Assessments and disabilities to have greater choice, flexibility (Charging) Team. and control over the health care and support they receive. The budgets are already available NHS Continuing Healthcare for people who are eligible for NHS Continuing Healthcare. NHS Continuing Healthcare is care provided over an extended period of time, to a person aged 18 Patients have had the ‘right to have’ a personal or over, to meet physical or mental health needs health budget since October 2014. that have arisen as a result of disability, accident or illness. A person who needs continuing care Intermediate care may receive services from the local authority or from the NHS. This aims to give recovery and rehabilitation support to help older people regain their NHS Continuing Healthcare is a package of independence when they come out of hospital continuing care that is arranged and funded or, just as importantly, prevent them going solely by the NHS. This is free of charge, wherever unnecessarily into hospital. Reducing the it is delivered. NHS Continuing Healthcare strain on hospitals and their therapy resources, support may be provided in a nursing or intermediate care means older people may not residential care home or in a person’s own home. have to move into residential care permanently (at least in the short-term) or stay longer than People eligible for NHS Continuing Healthcare desirable in hospital. funding will have been assessed by health and social care assessors to have a ‘primary health Intermediate care can be provided in your own need’ and are likely to have complex medical home or in a care home, depending on local policy needs and substantial or intense on-going care and your specific needs. It can be provided by care needs. staff, occupational therapy and physiotherapy,

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care with additional support provided by the local GP people, people with mental health conditions, surgery, social workers and community nurses. learning disabilities, physical disabilities and This combined resource helps older people to dementia. Transport to and from centres can be regain their independence and feel confident in arranged through Education, Health and Social their ability to manage for themselves with any Care or Age UK. Centres can be as important necessary additional support. for carers as those attending as they allow for a regular break from caring. Attendance may be Intermediate care, including any care home fees free, although transport and meals must usually where relevant, is provided by the NHS and is be paid for. free. It is usually limited to a maximum of six weeks. If you are eligible, you may be able to have a Personal Budget (discussed on page 6) to Age UK Cornwall’s Home Support service can arrange your own services. help with domestic tasks such as cleaning and shopping, or by simply staying with someone to Many services are free, provided by volunteers allow their carer to go out. often working for charities. Others are offered by individuals and small businesses, finding Tel: 01872 266 388 imaginative ways to deliver new services to older Email: [email protected] people, and in some cases, to replace services that used to be provided by local authorities. British Red Cross also provides a help at home service. Age UK day centres

Lighterage Hill, Newham, Cornwall TR1 2XR Age UK Cornwall and The Isles of Scilly Tel: 01872 272878 Boscawen House, Chapel Hill, Truro TR1 3BN Tel: 01872 266388 Royal Voluntary Service Cornwall and Devon can tailor support to your individual needs, including Age UK Falmouth Day Centre community transport services to keep you Killigrew Street, Falmouth TR11 3PQ mobile. Tel: 01326 316 880

Tel: 0845 600 5885 Age UK Newquay Day Centre Email: cornwalldevonhub@ Crantock Street, Newquay TR7 1JR royalvoluntaryservice.org.uk Tel: 01637 876150

Day care centres Age UK St John’s Church Hall 20a Road, PL25 5AE Many older people can feel lonely or isolated Tel: 01726 76806 without an opportunity to fill their days with meaningful activities. Research has shown that Age UK Truro Day Centre one way to alleviate loneliness and promote well- Kemps Close, St Clement Street, Truro TR1 1EQ being and independence is to provide regular Tel: 01872 279279 social contact and a focus for activities. Other day centres Day care centres give people the chance to have a change to their routine, meet new people, take Athelstan Daycare Respite up an activity or receive specialist services such Priory Road, Bodmin PL31 2AE as chiropody or hairdressing. There is a wide Tel: 01208 72713 variety around the county, catering for older

Visit www.carechoices.co.uk for further assistance with your search for care 9 Caradon Day Centre Trelil Court Day Resource Centre The Coach House, Trevillis House, Lodge Hill, Market Square, Bodmin PL31 2JW Liskeard PL14 4EN Tel: 01208 76899 Tel: 01579 347651 Wadebridge Concern for the Aged Carleen Community Church Care Centre Southern Way, Wadebridge PL27 7BX Daycare Tel: 01208 812392 Wheal Vor, Carleen, Helston TR13 9NP Tel: 01736 763604 Westgate Centre 28a Westgate Street, Launceston PL15 7AE Carol Spinks Homecare Tel: 01566 777344 Offices Room 6, 12-14 Fore Street, PL12 6JL Learning disability day centres Tel: 01752 844832 Bellair Day Centre Daycare Drym Valley Centre (Learning disability) Bellair Health Office, Alverton Road, Higher Drym Farm, Praze, Camborne TR14 0NU TR18 4TA Tel: 01736 850707 Tel: 01736 72583 Duchy College - West Cornwall Centre Blantyre Centre Daycare West Cornwall Centre, Camborne TR14 0AB St Austell, Cornwall PL25 5HJ Tel: 01209 722100 Tel: 01726 72583 Frank Johns Centre Daycare (Dementia) Gables Day Care Activity Centre 56-58 Queensway, Bodriggy, TR27 4NL Newquay Road, Goonhavern TR7 9QD Tel: 01736 754545 Tel: 01872 571030 Holifeld Farm Project Daycare Memory Matters Activity Day Club Daycare Gweek TR12 6UL The Scout Hut, PL22 0AS Tel: 01326 221017 Tel: 01208 871683 John Daniel Centre Mountford Daycare Madron Road, Heamoor, Penzance TR20 8TP Cyril Road, Truro TR1 3TB Tel: 01736 368531 Tel: 01872 274097 Kehelland Horticultural Centre Daycare Pengarth Day Centre (Learning disability/physical disability) Morrab Gardens, Penzance TR18 4DA Kehelland, Camborne TR14 0DD Tel: 01736 364307 Tel: 01209 718975 Reflections Launceston Day Centre Parkhenver, West End, TR15 3AA 15 Newport Industrial Estate, Tel: 01209 215790 or 01209 218004 Launceston PL15 8EX St Mary’s Haven Day Care Centre Tel: 01566 776422 St Mary’s Haven, St Mary’s Street, Penzance Lowena Hostel TR18 2DH Lowena, Mitchell Hill, Truro TR1 1JX Tel: 01736 331982 Tel: 01872 270013 Torcare Ltd Daycare Morley Tamblyn Lodge Vicarage Road, PL11 2BW Lodge Hill, Liskeard PL14 4EN Tel: 01752 813677 Tel: 01579 345858 Tregarne (St Austell) Murdoch and Trevithick North Street, St Austell PL25 5QE Lower Cardrew Lane, Redruth TR15 1LZ Tel: 01726 72429 Tel: 01209 218139 or 215552

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Penwith Respite Care Ltd Appleby Lodge 38 Polweath Road, Penzance TR18 3PN 157 Launceston Road, Kelly Bray, Tel: 01736 330638 Callington PL17 8DU Tel: 01579 383979 Priory Centre Pound Lane, Bodmin PL31 2BT Ar-Lyn Residential Home Tel: 01208 73623 Vicarage Lane, Lelant, St Ives TR26 3JZ Tel: 01736 753330 Tregarne Hostel Daycare (Mental Health) North Street, St Austell PL25 5QE Beech Lawn Nursing and Residential Home Tel: 01726 72429 Higher Lux Street, Liskeard PL14 3JX Tel: 01579 346460 Mental Health day centres Bonaer Nursing Home These are only accessed via referral from a GP Station Hill, Hayle TR27 4NG or CMHT Tel: 01736 752090 Anchor Project Bowden-Derra Park - Garden House 106 Killigrew Street, Falmouth TR11 3PT Bowden-Derra Park, Polyphant, Tel: 01326 315822 Launceston PL15 7PU Boundervean Tel: 01566 880340 6 Pendarves Road, Camborne TR14 7QE Brake Manor, The Tel: 01209 613006 Bodmin Road, St Austell PL25 5AG Fountain House Tel: 01726 61518 1 Eastbourne Road, St Austell PL25 4SZ Caprera Tel: 01726 70982 61 Truro Road, St Austell PL25 5JG Tel: 01726 72956 Richmond House Tolver Place, Tolver Road, Penzance TR18 2AB Chy Byghan Sunny Corner Lane, Sennen, Penzance TR19 7AX Roswyth Tel: 01736 871459 4 Cheltenham Place, Newquay TR7 1BA Tel: 01637 873122 Clovelly 18 St Michaels Road, Newquay TR7 1RA Stepping Stones Tel: 01637 876668 5 Ferris Town, Truro TR1 3JG Tel: 01872 241783 Cornwallis Nursing Home Trewidden Road, St Ives TR26 2BX Physical disabilities centres Tel: 01736 796856

Echo Centre (Liskeard) Coombe House Barras Place, Liskeard PL14 6AY Coombe Lane, Lamellion, Liskeard PL14 4JU Tel: 01579 347836 Tel: 01579 346819 Tremorvah Industries Collamere Nursing Home Threemilestone Industrial Estate, Truro TR4 9LD 52 Grenville Road, Lostwithiel PL22 0RA Tel: 01872 324340 Tel: 01208 872810 Eirenikon Park Cornwall care homes offering Bossiney Road, Tintagel PL34 0AE day care Tel: 01840 770252 Antron Manor Elmsleigh Care Home Antron Hill, Mabe Burnthouse, Penryn TR10 9HH St Andrew’s Road, Par PL24 2LX Tel: 01326 376570 Tel: 01726 812277

Visit www.carechoices.co.uk for further assistance with your search for care 11 Eldon House Longview Care Home Downgate, Upton Cross, Liskeard PL14 5AJ Rosehill, Goonhavern, Truro TR4 9PX Tel: 01579 362686 Tel: 01872 573378 Elmslea Care Manse, The 34 Dunheved Road, Launceston PL15 9JQ 15 Cargoll Road, St East, Tel: 01566 777661 Newquay TR8 5LB Tel: 01872 510844 Eventide Home Castle Villa, 14 Castle Street, Liskeard PL14 3AU Mount Pleasant House Tel: 01579 342676 Pentalek Road, Camborne TR14 7RQ Tel: 01209 716424 Eventide Home 22 Downs View, EX23 8RQ Mount Pleasant Tel: 01288 352602 Rosemundy, St Agnes TR5 0UD Tel: 01872 553165 Fairfield Country Rest Home Launcells, Bude EX23 9NH North Hill Nursing Home Tel: 01288 381241 7 North Hill Park, St Austell PL25 4BJ Tel: 01726 72647 Fernleigh House Albaston, Gunnislake PL18 9AJ Old Manor House, The Tel: 01822 832926 6 Regent Terrace, Penzance TR18 4DW Tel: 01736 363742 Godolphin House Care Home Godolphin House, 42 Godolphin Road, Old Roselyon Manor Nursing Home Helston TR13 8QF Old Roselyon, Par PL24 2LN Tel: 01326 572609 Tel: 01726 814297 Harbour House Old Vicarage, The Penberthy Road, Portreath, Redruth TR16 4LW Antony, Torpoint PL11 3AQ Tel: 01209 843276 Tel: 01752 812384 Highpoint Lodge Penmeneth House 69 Molesworth Street, Wadebridge PL27 7DS 16 Penpol Avenue, Hayle TR27 4NQ Tel: 01208 814525 Tel: 01736 752359 Hillsborough Pendarves Southern Road, Callington PL17 7ER 25 Pendarves Road, Camborne TR14 7QF Tel: 01579 383138 Tel: 01209 714576 Highermead Care Home Pendrea House College Road, PL32 9TL 14 Westheath Avenue, Bodmin PL31 1QH Tel: 01840 212528 Tel: 01208 74338 Hollybush Perran Bay Home 45 Glamis Road, Newquay TR7 2RY St Piran’s Road, Perranporth TR6 0BH Tel: 01637 874148 Tel: 01872 572275 King Charles Court Pentree Lodge Marlborough Road, Falmouth TR11 3LR 63 Pentire Avenue, Newquay TR7 1PD Tel: 01326 311155 Tel: 01637 878437 Little Trefewha Polventon House Trefewha, Praze-an-Beeble, Camborne TR14 0JZ High Street, St Keverne, Helston TR12 6NS Tel: 01209 831566 Tel: 01326 280734

12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Roseacre St Theresa’s Care Centre St Winnolls, Polbathic, Torpoint PL11 3DX St Therese Close, Callington PL17 7QF Tel: 01503 230256 Tel: 01579 383488 Rosehill House Residential Home Tamar House Nursing Home Middleway, , Par PL24 2LB 175 Old Ferry Road, Saltash PL12 6BN Tel: 01726 812424 Tel: 01752 843579 Roscarrack House Torpoint Nursing Centre Bickland Water Road, Falmouth TR11 4SB Vicarage Road, Torpoint PL11 2BW Tel: 01326 312498 Tel: 01752 813677 Rowan House Trefula House Nursing Home 4 Lower Port View, Saltash PL12 4BY Trefula, St Day, Redruth TR16 5ET Tel: 01752 843843 Tel: 01209 820215 Rowans, The Tregenna House Nursing Home 31 Goonown, St Agnes TR5 0UY Pendarves Road, Camborne TR14 7QG Tel: 01872 552147 Tel: 01209 713040 Springfield House Tregolls Manor North Hill, Launceston PL15 7PQ Tregolls Road, Truro TR1 1XQ Tel: 01566 782361 Tel: 01872 223330 St Anthony’s Residential Home Trewartha House Station Road, Liskeard PL14 4BY Carbis Bay, St Ives TR26 2TQ Tel: 01579 342308 Tel: 01736 797183 St Clair House White House, The 32 Basset Road, Camborne TR14 8SL 40 Castle Hill, Bodmin PL31 2DU Tel: 01209 713273 Tel: 01208 72310 St Margaret’s Nursing Home Wentworth Mylords Road, Fraddon, St Columb TR9 6LX 59 South Street, St Austell PL25 5BN Tel: 01726 861497/09 Tel: 01726 72941 St Petroc’s House Care Home Windmill Court Care Home Stonehaven (Healthcare) Ltd, St Nicholas Street, St Minver, Wadebridge PL27 6RD Bodmin PL31 1AG Tel: 01208 612220 Tel: 01208 76152

Visit www.carechoices.co.uk for further assistance with your search for care 13 Meals on Wheels not planning to move, think about adaptations that would make life easier now and later on. Depending on where you live, you may be able to receive meals delivered to your home. Of course, these things can be daunting, especially if it’s a case of having to bring in Run by a mixture of national and small local someone to do jobs you used to happily take on companies and charitable organisations, yourself. But there are reliable tradespeople to be sourcing suppliers can be done by word of mouth found – ask around. And there are also non-profit or using the internet – your local library may be organisations known as Home Improvement able to help here. Agencies that work specifically for older people and can tackle, or help you tackle, most kinds of Education, Health and Social Care can advise home maintenance, repairs and adaptations. as well, call 0300 123 4131, or check Cornwall Community Directory for services in your area at Home Improvement Agencies (HIAs) www.communitydirectory.cornwall.gov.uk HIAs are local not-for-profit organisations funded Adapting your home and supported by local and central Government. They pride themselves in working professionally To enable you to remain in your own home for as and sensitively with older and disabled long as you would like ensuring that your home is homeowners, providing advice, support and safe, secure and warm is the starting point. Some assistance to help them repair, improve, maintain forward planning to ensure that the garden or adapt their home to meet their changing doesn’t become a burden is sensible. If you are needs.

Most HIAs provide three main services: • information and advice on repairs or adaptations you may be considering. This usually entails a visit to your home, and is often free; • a ‘handyperson service’ for small jobs and repairs. Typically the HIA will employ its own handypersons, and charge you an hourly rate for their services; and • a ‘home adaptations service’ for more major works. The HIA will work with you to specify the adaptations needed, and they will normally offer to get estimates from one or more of their regular contractor. Subject to your acceptance, the HIA will then offer to manage the works contract for you for an agreed fee.

HIAs may also be helpful if you are not sure you can afford the home repairs or adaptations you need. They can advise on your eligibility for any grants and, if necessary, put you in touch with an Independent Financial Adviser.

For further information and contact details about local HIAs, visit www.housingcare.org

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Making life easier in the home

In the living room

Plug with handle

Chair raisers

Easi-reach

B YRON

WHAT YOU WHAT IS DIFFICULT SIMPLE COMPLEX MORE COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Get in and • Standing up from • Block of foam in chair base • Ready made chair • Buy electric riser out of chairs sitting is difficult • Buy a new chair – get raisers if your chair is chair professional help to make low sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile Open and • Can’t reach • Move furniture out of the • Remove window • Environmental close windows way opener controls windows • Not secure to leave • Gadget to open/close • Install extractor fan windows open window • Install new windows Control • Can’t reach • Change switches • Move heating • Install new or heating controls for fire or • Fit timer switch controls additional heating heating system Switch lights • Can’t reach switch • Light switch toggle • Move light switches • Environmental on and off • Switch is difficult • Socket extension • Replace light switches controls to use • Handi-plugs Keep warm • Affording the fuel • Insulate your home • Replace the fire • Get a grant • Carrying the fuel • Ask for a winter fuel • Change to a • Control heating payment cheaper heating • Use a trolley – if you can system safely lift the fuel into the trolley Watch TV • Hearing the sound • Use subtitles • See GP • Get a room loop of the TV • Request an assessment for a hearing aid

Visit www.carechoices.co.uk for further assistance with your search for care 15 In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT YOU WHAT IS DIFFICULT SIMPLE COMPLEX MORE COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Get in and out • Standing up from • Move bed/furniture • Fit grab rails • Hospital bed of bed sitting on the bed • Leg lifter • Buy a new bed • Buy an electric • Difficult to move from • Raise bed mattress adjustable bed wheelchair to bed • Learn new techniques for • Transfer board • Mobile hoist • Bed is hard to reach moving safely • Ceiling track • Bed is too soft hoist Sit up in bed, • Bed is too soft • Change bedding • Buy a bed cradle • Buy a turn or roll • Bedding is too heavy • Learn new techniques • Buy a bed ladder specialised over • Nothing to lean on for moving safely • Bed lever mattress • Pillow raiser • Drop-down rail • Change mattress • Monkey pole Keep • Checking the safety of • Contact n (see key below) warm in bed your electric blanket for further information Get • Difficult to reach all • Contact n (see key below) • Buy simple gadgets: • Consider care in dressed of your body for further information long handled shoe your own home • Learn new techniques horn; elastic shoe laces; for dressing dressing stick; button • Buy clothes with hook; stocking aids different fastenings Cut your nails • Can’t reach feet • Easy grip scissors • See a podiatrist • Hard to hold scissors Take your • Opening bottles • Ask pharmacist for an • Get a pill dispenser with • Ask someone to tablets • Remembering to take easy to open bottle days and times marked prompt you tablets • Keep a note when you have taken a tablet Read the time • See the clock to tell • Buy a clock with larger • Buy a clock that the time numbers ‘speaks’

Cornwall Council’s Access and Assessment Team: 0300 123 4131

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the kitchen

Pan handle holder

Teapot tipper

Chopping board with spikes

Perching stool

Liquid level indicator Large handled cutlery

WHAT YOU WHAT IS DIFFICULT SIMPLE COMPLEX MORE COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Reach • Cupboards are too high • Re-arrange things in • Alter spring in door • Lower or raise cupboards or low cupboards/on surfaces closers cupboards • Cupboards are too deep • Buy Easi-Reacher or • Cupboard doors are Handi-Reacher too heavy Use taps and • Taps or switches are • Fit tap turners • Change switches • Alter kitchen switches too awkward • Raise or reposition • Can’t reach taps taps or switches • Fit lever taps or new taps Cutting, • Work surface too high • Sit at a table • Food processor • Change height of chopping, or low • Range of kitchen gadgets • Perching/high stool work surface preparing • Hard to grip packets available: knife with a • Buy a trolley • Make space under and cooking or jars thick handle; chopping work surface for food • Hard to grip knife board with spikes; pan knees when sitting • Pans or kettles too handle holder; teapot heavy to lift tipper; lid gripper. Move • Not enough space • Re-organise furniture • Review mobility • Adaptation to around the equipment used kitchen kitchen Eat and • Cutlery is hard to grip • Large handled cutlery • Buy a trolley drink • Food/plate keeps slipping • Non-slip mat • Can’t carry food to table • Lightweight insulated cup • Can’t lift cup • Use a cup with two handles Laundry and • Washing machine is too • Wall-fixed ironing board • Raise/lower • Change washing ironing high or too low washing machine machine or iron • Putting up ironing board

Visit www.carechoices.co.uk for further assistance with your search for care 17 In the bathroom

Shower board

Grab rail

Raised toilet seat

Tap turners

Long-handled sponges Toilet seat and support frame

WHAT YOU WHAT IS DIFFICULT SIMPLE COMPLEX MORE COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Wash hands, • Turning the taps • Tap turners • Lever taps or new • Raise or lower face and • Standing at the basin • Long-handled sponge taps basin body • Basin is too low or too high • Flannel strap • Stool • Showers • Can’t reach all parts of • Contact n (see key below) the body for further information Have a bath • Turning the taps • Strip wash • Grab rails • Bath lift • Stepping into the bath • Non-slip mat in bath • Bath board • Mobile hoist • Risk of slipping in the bath • Tap turners • Bath seat • Ceiling track hoist • Getting up out of the bath • Buy a long-handled • Lever taps or • Replace bath with • Difficulty washing your back sponge new taps shower • Half-step • Convert bathroom to a wet room • Consider care in your own home Dry yourself • Floor is slippery • Heat bathroom • Change floor • Hot air body dryer • Room is too cold • Non-slip mat covering • Difficulty in drying body • Towelling gown Use the toilet • Toilet is too high or too low • Raised toilet seat • Buy a commode • Specialist toilet • Difficult to clean yourself • Combined toilet seat • Buy a portable • Alter position of • Flush lever is awkward and support frame urinal toilet • Toilet is hard to get to • Flush lever extension • Grab rails • Request short- • Contact n (see key below) term loan of for further information commode Clean teeth • Gripping the toothbrush • Toothbrush gripper • Electric toothbrush • Standing at the basin • Stool Have a shower • Difficult to stand for long in • Strip wash • Shower board the shower • Non-slip mats • Shower chair or • Shower too high • Half-step stool • Shower controls are awkward • Replace shower • Shower is slippery controls • Not enough room to move Cornwall Council’s Access and Assessment Team: 0300 123 4131

18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Special equipment Cornwall Mobility Centre There is a range of equipment available to Services offered encompass assessments, make life easier and to improve safety and information and advice for paediatric mobility independence in the home, such as stair rails, and transportation, daily living equipment, raised toilet seats, shower stools etc. These driving and wheelchairs, all of which are simple items are often referred to as ‘Simple Aids carried out by professional staff. for Daily Living’. North Buildings, Royal Cornwall Hospital, Truro TR1 3LJ Cornwall Council has partnered with the national Tel: 01872 254920 charity Disabled Living Foundation (DLF) to Web: www.cornwallmobilitycentre.co.uk provide a quick and easy to use, online guided advice service called AskSARA which can help Disability Cornwall anyone who finds that they have difficulties with A user-led, disabled people’s organisation everyday tasks. providing a range of services to empower, assist and facilitate independent living and Visit www.asksara.dlf.org.uk to learn more when necessary, act as a representative voice about possible solutions and see page 20. for disabled people, their families and carers. Units 1G and H Guildford Road Industrial Estate, Guildford Road, Hayle, Useful contacts Cornwall TR27 4QZ Tel: 01736 756655 Action for Blind People Email: [email protected] A national charity with local reach. The Exeter Web: www.disabilitycornwall.org.uk team has deep roots in the local community, which helps to meet the needs of blind and Disability Information and Advice Line partially-sighted service users. Disability Information and Advice Line (DIAL) Suite 1, Chiltern House, 2 Sigford Road, service can help you to source any equipment Exeter EX2 8NL needs you may have. Tel: 01392 458060 Tel: 01736 759500 Web: www.actionforblindpeople.org.uk Hearing Loss Cornwall Action on Hearing Loss (previously Cornwall Deaf Association) Unit 27, HQ Business Centre, Supports deaf and hard of hearing people in 237 Union Street, Plymouth PL1 3HQ Cornwall and the Isles of Scilly. Tel: 01752 228657 3 Walsingham Place, Truro TR1 2RP Textphone: 01752 604862 Tel: 01872 225868 Email: heartohelp.Devon&Cornwall@ Textphone: 01872 263664 hearingloss.org.uk Web: www.hearinglosscornwall.org

Action on Hearing Loss Shop Tremorvah Industries Tel: 0333 014 4525 Endeavour to match the best mobility Web: www.actiononhearingloss.org.uk equipment to people’s needs and aspirations. Unit 8, Threemilestone Industrial Estate, Cornwall Blind Association (CBA) Truro TR4 9LD Telephone support, befriending, advocacy and Tel: 01872 324340 counselling schemes. Opening hours: Monday to Thursday 8.30am Tel: 01872 261110 to 4.30pm; Friday 8:30am to 4.00pm Web: www.cornwallblind.org.uk Web: www.tremorvah.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 19 Electronic aids for hire Telecare

The Disabled Living Foundation (DLF) Telecare is equipment that can detect falls, inactivity, This is a national charity providing impartial smoke, flooding, gas or extreme temperatures in the advice, information and training on independent home. Sensors, which are placed in the home, are living. triggered, and an alert is received either by trained operators at a 24-hour call centre, or directly by a Simple electronic aids can be borrowed from them relative or carer. Telecare can allow users to remain for free for up to two weeks including: gadgets independent and relatives and carers are reassured, which remind you of things you need to do; safety safe in the knowledge that should an incident occur, alarms and sensors; magnifiers and telephones they will know about it. Some devices can also help with big buttons. A small deposit is required. monitor particular health conditions and reduce the need for hospital admission. DLF factsheets provide general advice on topics such as features to look for when choosing a wide Telecare can help restore confidence for people range of items of daily living equipment. These who feel vulnerable in their own homes for a variety can be viewed and downloaded from the website: of reasons – that could be because of living alone, www.dlf.org.uk frailty or the need to summon help in an emergency. It could also be as a short-term measure during a Helpline: 0300 999 0004 period of convalescence.

AskSARA Telecare can seldom replace care and assistance Part of the Disabled Living Foundation, AskSARA from people – it usually enables existing care and is an easy-to-use, award-winning online self-help support to respond more effectively and can sustain guide that is particularly useful if you are not sure carers in their role. what practical items might help you. Telecare can only be used where there are sufficient carers or care support available to respond quickly Web: www.asksara.dlf.org.uk when an alarm is raised.

Tel: 01726 884402

• Providing live in and community care by kind and loving staff in most areas of Cornwall to anyone needing a helping hand with personal care and domestic services • We also provide supported living to people with mental health and learning disabilities • All staff are trained to NVQ 2/3 • Care packages Taylormade to meet your requirements • Registered with the Care Quality Commission

www.taylorsofgrampound.co.uk Unit 2A Grampound Road Ind Est, Grampound Road, Truro TR2 4TB

20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Services for carers

Who is a carer? you, and other ideas for supporting you in your For further information and contact details caring role. Your carer’s assessment will show if Youabout are locala carer HIAs, if you visit regularly www.housingcare.org look after, help . you qualify for support services from Education, or support someone who wouldn’t be able to Health and Social Care. manage everyday life without your help. You don’t have to be living with the person, and the help Carers’ Personal Budgets you give doesn’t have to be physical. You may be caring for a partner, another relative, a friend or a The carer’s Personal Budget is a single payment neighbour. For example, it may be someone who: that you can use towards the cost of something • is an older person (over 60); specific that will support you in your caring role. • is living with dementia; For example, you could use it for leisure activities, • has a physical disability, learning disability, or a education or training, improving your own health mental-health condition; or well-being, or just to take a short break from • has sight, hearing or communication difficulties; caring. • has a long-term health condition; or • has a drug or alcohol misuse issue. When Education, Health and Social Care consider a carer’s Personal Budget, they give priority to You may be helping them with: situations where there is a significant risk of the • personal care, such as washing and dressing; carer not being able to continue providing care if • going to the toilet, or dealing with incontinence; they do not get some support. The amount you • eating or feeding, and taking medicines; could get will depend on your needs identified by • getting about at home or outside; your carer’s assessment. You will not pay tax on • practical help at home, keeping them company; the money and it will not affect any benefits you or get. • emotional support or communicating. You cannot use the payment to buy personal care Having a carer’s assessment for the person you care for, such as help to wash, dress or use the toilet. You cannot use it to pay If you provide, or intend to provide, regular unpaid for goods or services you have already bought, support to someone who could not manage or for everyday living costs such as food, heating, without your support, the law says you have a lighting, Council Tax, rent or mortgage payments. right to have your own needs assessed, even if the person you care for has refused support services or Respite at home an assessment of their own needs. The home-based respite service gives carers a This assessment, called a ‘carer’s assessment’, break from their caring responsibilities. gives you the chance to tell us what you need as a carer, and to find out what support might be A care worker would come in to look after the available to help you. The carer’s assessment is an person you care for, so you can have some time to essential first step in getting the support you may yourself. The breaks could be regular or just when need. It looks at: you need them. • the care you provide and how your caring responsibilities affect your life; Respite at home is considered to be a service for • any support you are getting now and what else the person you care for. If they have a Personal you think would help you; and Budget for their own needs (see page 6) they • what you would like your support to achieve. could use that money to pay for it. A financial assessment of the person being cared for will The assessment can also give you lots of confirm whether they need to pay towards the information about other services that might help cost of this service.

Visit www.carechoices.co.uk for further assistance with your search for care 21 When Education, Health and Social Care talk to children. Tel: 01872 266383. you about your needs (at the carer’s assessment), Web: www.cornwallcarers.org.uk they will look at whether they can offer this service. The Cornwall Community Volunteer Services Carer Support Worker Service Benefits you may be entitled to Provides services to carers of an adult (18 to 65) with a mental health condition. If you care for someone for at least 35 hours a Tel: 01209 718844 (office). week (and you are over 16) you may be entitled Web: www.ccvsonline.org.uk to Carer’s Allowance. This can be payable if the person you care for is receiving Attendance Origo supports older carers (70+) of someone Allowance, Personal Independence Payment (PIP) with a learning disability. or Constant Attendance Allowance (paid with Tel: 01872 274586. Industrial Injuries Disablement Benefit or a War Pension). The Carer’s Allowance rate for 2015 is There is a Dementia Carers Support Worker who £62.10 a week. This figure may change over the supports carers in the west of Cornwall who are life of this Directory. looking after a person with dementia. To contact the worker, please telephone Education, Health However, you cannot claim it if you are in full-time and Social Care on 01872 324716. education or employment, and it can affect other benefits or pensions you receive. Carer emergency card scheme Education, Health and Social Care, in conjunction If you are over 65 you may qualify for Carer’s with Lifeline, run an innovative, free scheme to Premium. This can entitle you to an increased ensure that alternative plans can be put into place amount of income-related benefits (such as in the event of a carer having an emergency, Pension Credit, Council Tax Benefit and Housing leaving them unable to carry out their caring role. Benefit). Carers carry a card with emergency contact Carer’s Credit is a National Insurance credit which details, and if an emergency arises, they can call will let carers build up qualifying years for the basic the number on the back of the card. Cornwall State Pension and additional State Pension. This Lifeline, answering the call, will then put into place means that there will be no gaps in your National the agreed emergency plan to support the person Insurance record if you have to take on caring being cared for. responsibilities. The service is free, and in many instances the You may be able to get Carer’s Credit if: emergency contact who is called by Lifeline is a • you provide care for one or more disabled neighbour, friend or family member. However, person(s) for a total of 20 hours or more each a paid carer can be obtained if necessary - the week; and important thing is that the carer doesn’t have to • you are not already getting Carer’s Allowance. make a host of calls themselves to try and sort out some backup if things go wrong. This gives There are a number of local voluntary people the peace of mind that in the event of an organisations providing information, advice and emergency, procedures are in place to look after support to carers. the person being cared for.

Cornwall Carers Service For more information, call Tremorvah Industries The Carers Support Service provides support to on 01872 324340 or apply for a card online using carers of older people and people with a physical the Emergency Carer’s Card application form at or learning disability and parents of disabled www.cornwall.gov.uk

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care in your own home

For many people it is important to stay in their that can enable them to stay in their own home. own,For furtherfamiliar information surroundings and near contact to friends details Some agencies will provide ‘live-in’ care, where a andabout family. local At HIAs, the same visit www.housingcare.orgtime, retaining your . care worker will stay with you at home to support independence may also be very important to you throughout the day and night. you but that can also mean you need a little extra help. Some carefully chosen home care Finding the right support (sometimes known as ‘domiciliary care’) can often be the perfect solution to getting a little help As Publisher of this Directory, Care Choices’ whilst retaining a good level of personal freedom. website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care Why choose home care? homes with nursing and home care providers that meet your requirements across the country. Your Reasons for choosing home care can vary. search can then be saved and emailed to others. Sometimes after a stay in hospital, someone might find they need some help whilst they Alternatively, this Directory’s free helpline provides recuperate. Others can find that a long-term an independent information and help service condition or disability means they can no longer encompassing care services and accommodation. cope and they need a little bit of help. A personalised report can be generated for callers providing details of all care homes that meet their How you access that home care can also vary. criteria. After a stay in hospital someone may carry out an assessment of your situation to see if home care will benefit you. You and your family will be fully involved in looking at what will suit you best.

Alternatively, you or those close to you might notice changes in your ability to manage the day to day things you normally cope with easily, like preparing meals or looking after yourself. If this happens, Education, Health and Social Care is a good first step towards finding help.

Councils have a duty to carry out a community care assessment for anyone who might need One call to the freephone number help, which is very useful for all your subsequent 0800 389 2077 will enable the service to build a decision-making. It will equip you with information profile of exactly what type of care you’re looking that will be invaluable in finding the right help. for, while taking into account your personal needs and interests. How home care can help you The Care Quality Commission (www.cqc.org.uk) The level of home care provided can be tailored is responsible for checking that any care provided to meet your needs – from a visit once a day meets essential standards of quality and safety. to a much greater amount of help. Home care Further information is on page 53. agencies can help with personal care such as washing and dressing. There is a professional body, the Homecare Association (UKHCA), which requires its You might be surprised to learn that even those members to comply with a code of practice. This with quite significant and debilitating medical code includes a commitment to treat customers conditions can get a level of skilled personal care with dignity and respect and operate at a level

Visit www.carechoices.co.uk for further assistance with your search for care 23 above the legal minimum required in legislation. • providing training and development for care workers; Social care regulations do not apply to cleaners, • managing workers’ pay, including compliance handymen or gardeners. However, some home with the National Minimum Wage; care agencies are increasingly providing staff who • managing employment relationships, including can help meet these needs too. sickness, absence and disciplinary matters; and • managing health and safety issues. You might decide that you want to employ a personal assistant to provide your care privately Carefully chosen home care, with a good quality or have a member of your family who can provide provider, is an excellent way to retain your the level of care you need. freedom and independence, whilst getting the help you need to stay happy and safe. It can offer However, the benefits of using a regulated agency the opportunity to stay at home, in your own include: familiar surroundings, and to retain a quality of life • assessing your care needs and tailoring a plan to you might have feared lost. meet those needs; • advertising, interviewing and screening For further information and help call this suitability of workers; Directory’s independent helpline on • arranging necessary insurance cover; 0800 389 2077.

Living with dementia at home

Usually the initial point of contact to access care • community equipment; services for those with dementia is either their GP • extra care sheltered housing; and (for healthcare solutions) or Education, Health and • carers’ support groups. Social Care (for most other services). There are some simple practical steps to help with If you are concerned about your persistent memory problems: forgetfulness - or the memory difficulties of • use a diary and make lists to help you remember a friend or family member, it is important to appointments; consult a GP. He or she can undertake an initial • keep your mind active by reading or doing examination and can then refer you to a memory crossword puzzles, Sudoku and other mind clinic for further investigation. exercises; • get regular physical exercise; and The various types of support available to you and • eat a healthy diet. your carer are likely to involve both NHS services, Education, Health and Social Care and voluntary agencies. Some examples of services and support Family support to help people live as independently as possible If you know someone who is worried about their with dementia include: memory, encourage them to visit their GP. • specialist day centres; The more support you can give someone, the • respite care or short breaks; better life with dementia can be, especially in the • assistive technology and community alarms; early years. • home care; • meals at home; Too often people fear dementia and this causes

24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care them to avoid those with the condition, making a person with dementia are entitled to an them feel isolated and stigmatised. With the assessment and may require a break from their right support, the person with dementia can live caring responsibilities. This is known as ‘respite well with the condition and continue to do the care’ and may be a regular break of a few hours things they enjoy for a number of years following a week or a period of a few weeks. It may be diagnosis. Focus on the person’s abilities not their planned or be required in an emergency. disabilities. Encourage them to continue with hobbies or interests whenever possible; a good Regular respite care might involve the person understanding of dementia will enable you to with dementia attending a day centre or a care communicate and support the person better. worker visiting the person’s home to enable the carer to have a break. If the relative caring for A person with dementia may require: a person wishes to go on holiday or is unable to • reassurance that they continue to be a valued care because of illness or an emergency a period member of the family/community and their of respite care may be provided in a care home voice is heard; or a care worker may provide care in the person’s • freedom from as much external stress as own home. possible; and • appropriate and relevant activities to help Care at home stimulate recall and keep motivated for as long as possible. People with dementia often have problems in new environments and may function better and A person with dementia may exhibit behaviours be more contented in the familiar surroundings of you may find challenging; this may be due to a their own home. difficulty in communicating. If you can establish what this is, you can resolve their concerns more Care and support needs are assessed as quickly. By putting yourself in their place you explained on page 6 and a care plan is drawn up. may begin to understand what they are trying to The person with dementia participates in setting express and how they might be feeling. up this plan. If the person is unable to participate, family members can assist in planning care. Dementia Friends The person with dementia will respond best to People with dementia sometimes need a helping stable care staff who know them well. Continuity hand to go about their daily lives and feel included of care can be provided by either care agencies in their local community. Dementia Friends is or carers employed directly by the person or his giving people an understanding of dementia and or her family. Staff can be employed if the person the small things they can do that can make a pays privately or receives a Direct Payment from difference to people living with dementia - from Education, Health and Social Care to pay for care. helping someone find the right bus to spreading the word about dementia. Specialist dementia day centres

Dementia Friends want to create a network of In the earlier stages of dementia, day care a million members across by 2015. In support can offer vital help. A good day care October 2014, half this milestone was reached. service will be able to offer a range of activities See www.dementiafriends.org.uk for further and support that will enable the person with information. dementia to retain skills and remain part of their local community. Respite care Specialist day centres for people with dementia Spouses, partners and relatives who care for should be organised and run with the needs of

Visit www.carechoices.co.uk for further assistance with your search for care 25 people with dementia in mind, aiming to build Open: Every 2nd and 4th Saturday, from 2.00pm to on their strengths and abilities. Activities will vary 4.00pm but may include outings, entertainment, personal care, meals, hairdressing and support for carers. Carnon Downs Memory Café Carnon Downs Village Hall, Carnon Downs TR3 6JQ Attendance at day centres can be offered from Tel: 07795 590305 Contact: Teresa Sampson just a few hours a week to a number of days. Open: Every 1st and 3rd Thursday, from 2.00pm to Contact Education, Health and Social Care on 4.00pm 0300 123 4131 or your local Alzheimer’s Society office for more details, see ‘Useful local contacts’ Crantock Memory Café on page 71. Crantock Village Hall, Crantock TR8 5TR Tel: 01637 831347 Contact: Joan Memory cafés Open: Every 1st Monday, from 2.00pm to 4.00pm

There are memory cafés in most of the major Downderry Memory Café towns in Cornwall, which provide an opportunity The Zone, Downderry, PL11 3JY for people with memory problems and those who Tel: 01503 250432 or 01503 250381 care for them to drop in for a chat and a coffee. Co-ordinator: Penny or Heather They usually offer reminiscence-based activities Open: Alternate Thursdays, from 2.00pm to and health and social care professionals are on 4.00pm hand to answer questions and offer advice in an informal setting. Falmouth Memory Café Emmanuel Baptist Church, Western Terrace, Falmouth TR11 4QJ Bodmin Memory Café Tel: 0845 4753319 Co-ordinator: Bob Toops Berdekesa Court, Robartes Road, Bodmin PL31 1NB Open: Every 2nd and 4th Tuesday, from 2.00pm to Contact: Kerry Banbury on 07771 980181 4.00pm Open: Alternate Mondays, from 10.00am-12.00pm

Bude Memory Café Memory Café The Parkhouse Centre, Bude EX23 8LD Fowey One Stop Shop, Caffa Mill House, Tel: 01288 356060 Co-ordinator: Kim Tresidder 2 Passage Lane, Fowey PL23 1JS Open: Every 1st and 3rd Friday, from 2.00pm to Tel: 0300 123 4111 4.00pm Open: Every other Thursday, from 2.00pm to 4.00pm Callington Memory Café The Council Chamber, Town Hall, Pannier Market, Helston Memory Café Fore Street, Callington PL17 7BD Hens Horn Court, Station Road, Helston TR13 8TY Tel: 01579 351 888/01579 382 705 Tel: 07974 728435 Co-ordinator: Nick Ford/Rick Lumley Co-ordinator: Margaret Ford Open: From 2.00pm to 4.00pm Saturday, fortnightly Open: Every 1st and 3rd Tuesday, from 2.00pm to 4.00pm Camborne Memory Café All Saints Church Community Centre, Church View Isles of Scilly Memory Café Road, Tuckingmill, Camborne Contact: Alzheimer’s Carn Gwavel, St Mary’s, Isles of Scilly TR21 0NA Society Tel: 01872 277963 Open: Every 1st and Tel: 422148 or 422002 Co-ordinator: Jenny 3rd Wednesday, from 1.30pm to 3.30pm Open: Every Friday, from 2.00pm to 4.30pm

Camelford Memory Café Launceston Memory Café Anvil Court, Anvil Court Road, Camelford PL32 9SD Launceston Sunday School Hall, Central Methodist Tel: 07914 849632 Contact: Kay Colwell Church, Launceston PL15 8BA

26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Tel: 01566 774425 or 01566 779790 Tel: 07974 728435 or 07851 111496 Co-ordinator: Cym Downing Co-ordinator: Margaret or Chris Open: Every other Saturday, from 2.00pm to 4.00pm Open: Every 2nd and 4th Thursday, from 2.00pm to 4.00pm Liskeard Memory Café Liskeard Methodist Church, Wesley House, Bay Tree Perranporth Memory Café Hill, Liskeard PL14 4BL St Michael’s Church Hall, St Michael’s Road, Tel: 07787 096482 Perranporth TR6 0JX Open: 1st Friday of every month, from 2.00pm to Tel: 01872 572050 Co-ordinator: Alan 4.00pm Open: Every 2nd Monday, from 2.00pm to 4.00pm

Lostwithiel Memory Café Perranwell Memory Café Lostwithiel Community Centre, Liddicoat Road, Perranwell Village Hall, Perranwell TR3 7NJ Lostwithiel PL22 0HE Tel: 01872 864726 Contact: Sue Short Tel: 01208 871196 Co-ordinator: Jo Hague Open: 2nd and 4th Tuesday, from 2.00pm to 4.00pm Open: Every alternate Thursday, from 2.00pm to 4.00pm Polperro Memory Café The Methodist Church, Fore Street, Mullion Memory Café Polperro PL13 2JJ Mullion Methodist Chapel, Mullion TR12 7EJ Tel: 01503 272473 Co-ordinator: Pauline Ridd Tel: 01326 240709 Contact: Lillian Watson Open: Every 3rd Friday, from 2.00pm to 4.00pm Open: Every 1st and 3rd Friday, from 2.00pm to 4.00pm Probus Memory Café Probus Village Hall, Fore Street, Newquay Memory Café (St. Columb Minor) Probus TR2 4NB St. Columb Minor Church Hall, St. Columb Minor, Tel: 01726 884598 Co-ordinator: Michael Durose Newquay TR7 3HE Open: Every 2nd and 4th Wednesday, from Tel: 07968 960694 Co-ordinator: Keith Dynan 2.30pm to 4.30pm Open: Every 2nd and 4th Thursday, from 2.00pm to 4.00pm Redruth Memory Café Redruth Community Centre, Foundry Row, Newquay St Michael’s Memory Café Redruth TR15 2SP St Michael’s Church, St Michael’s Road, Tel: 01872 277963 Contact: Alzheimer’s Society Newquay TR7 1QZ Email: [email protected] Tel: 01637 873463 Contact: Eileen Open: Every 2nd and 4th Wednesday, from Open: Every 1st and 3rd Tuesday, from 2.00pm to 1.30pm to 3.30pm 4.00pm Saltash Memory Café Memory Café Burraton Methodist Church, Liskeard Road, St John’s Methodist Church, Church Lane, Padstow Saltash PL12 4RH Open: Tuesdays, from 1.30pm to 3.30pm Tel: 01872 277963 Contact: Alzheimer’s Society Email: [email protected] Pensilva Memory Café Open: Every 2nd and 4th Wednesday, from St John’s Church, Higher Road, Pensilva PL14 5NF 2.00pm to 4.00pm Tel: 01579 362698 Co-ordinator: Carolyn Open: Every 4th Thursday, from 2.00pm to 4.00pm St Austell Memory Café Cuddra WI Hall, Bucklers Lane, off Holmbush Road, Penzance Memory Café St Austell PL25 3JN Tel: 01726 64734 Committee Room 1, Penzance One Stop Shop, Co-ordinator: Mike Open: Every 1st and 3rd Penzance TR18 3QW Monday, from 2.00pm to 4.00pm

Visit www.carechoices.co.uk for further assistance with your search for care 27 St Day Memory Café Wadebridge Memory Café Parkhenver, West End, Redruth TR15 3AA John Betjeman Centre, St. Breock School, Tel: 01209 215790 Contact: Angela Downing Tremarren Road, Wadebridge Pl27 7XL Open: Every other Tuesday, from 6.30pm to Tel: 07551 395188 or visit www.wmca.btck.co.uk 8.30pm Open: Every 2nd and 4th Saturday, from 2.00pm to 4.00pm St German’s Memory Café St German’s Chapel, St German’s Mid Cornwall Memory Cafés Tel: 01503 230404 Contact: Janet Hummerstone Open: Every 1st and 3rd Tuesday, from 2.00pm to Carnon Downs Memory Café 4.00pm Carnon Downs Village Hall, Carnon Downs Contact: Teresa Sampson on 07795 590305 Saltash Memory Café Open: Every 1st and 3rd Thursday, from 2.00pm to Burraton Methodist Church, Liskeard Road, 4.00pm Saltash PL12 4RH Tel: 01872 277963 Contact: Alzheimer’s Society Falmouth Memory Café Open: Every 2nd and 4th Wednesday, from Emmanuel Baptist Church, Western Terrace, 2.00pm to 4.00pm Falmouth Contact: Bob Toops on 0845 475 3319, or visit St Ives Memory Café www.falmouthmemorycafe.org.uk Memorial Hall, Trencrom Lane, Carbis Bay, Open: Every 2nd and 4th Tuesday, from 2.00pm to St Ives TR26 2TA 4.00pm Tel: 07974 728435 or 07851 111496 Co-ordinator: Margaret or Chris Fowey Memory Café Open: Every 1st and 3rd Thursday, from 2.00pm to Fowey One Stop Shop, Caffa Mill House, 4.00pm 2 Passage Lane, Fowey Contact: Fowey Library on 0300 123 4111 Open: Every alternate Thursday, St Just Memory Café from 2.00pm to 4.00pm Royal British Legion, St Just Contact: Dawn on 01736 786043 or Joyce on Lostwithiel Memory Café 01736 786067 or Chris on 07851 111496 Lostwithiel Community Centre, Liddicoat Road, Open: Every 1st and 4th Tuesday, from 2.00pm to Lostwithiel PL22 0HE Contact: Jo Hague on 4.00pm 01208 871196 Open: Every alternate Thursday, from 2.00pm to 4.00pm Truro Memory Café All Saints Church Hall, Highertown, Truro TR1 3LD Newquay Memory Café Open: Every 2nd and 4th Friday, from 1.30pm to St. Columb Minor Church Hall, St. Columb Minor 3.30pm Contact: Keith Dynan on 07968 960 694 Open: 2nd and 4th Thursday, from 2.00pm to 4.00pm

Newquay St Michaels Memory Café St Michaels Church, St Michaels Road, Newquay Contact: Eileen on 01637 873463 Open: Every 1st and 3rd Tuesday, from 2.00pm to 4.00pm

Perranporth Memory Café St Michael’s Church Hall, St Michael’s Road, Perranporth Contact: Alan on 01872 572050 Open: Every 2nd Monday, from 2.00pm to 4.00pm

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Perranwell Memory Café Mullion Memory Café Perranwell Village Hall, Perranwell Mullion Methodist Chapel, Mullion Contact: Sue Short on 01872 864726 Contact: Lillian Watson on 01326 240709 Open: Every 2nd and 4th Tuesday, from 2.00pm to Open: Every 1st and 3rd Friday, from 2.00pm to 4.00pm 4.00pm

Polperro Memory Café Penzance Memory Café The Methodist Church, Fore Street, Polperro Committee Room 1, Penzance One Stop Shop, Contact: Pauline on 01503 272473 Penzance Open: Every 3rd Friday, from 2.00pm to 4.00pm Contact: Margaret on 07974 728435 or Chris on 07851 111496 Probus Memory Café Open: Every 2nd and 4th Thursday, from 2.00pm Probus Village Hall Contact: Mike Durose to 4.00pm Tel: 01726 884598 Open: Every 2nd and 4th Wednesday, from 2.30pm to 4.30pm Redruth Memory Café Community Centre, Foundry Row, Redruth St Austell Memory Café Contact: Alzheimer’s Society 01872 277963 Cuddra WI Hall, Bucklers Lane, off Holmbush Road, Open: Every 2nd and 4th Wednesday, from St Austell. Contact: Mike Tel: 01726 64734 1.30pm to 3.30pm Open: Every 1st and 3rd Monday, from 2.00pm to 4.00pm St Ives Memory Café Memorial Hall, Trencrom Lane, Carbis Bay St Day Memory Café Contact: Margaret on 07974 728435 or Chris on Parkhenver, West End, Redruth 07851 111496 Contact: Angela Downing Tel: 01209 215790 Open: Every 1st and 3rd Thursday, from 2.00pm to Open: Every other Tuesday, from 6.30pm to 8.30pm 4.00pm

Truro Memory Café St Just Memory Café All Saints Church Hall, Highertown, Truro The Royal British Legion, St Just Open: Every 2nd and 4th Friday, from 1.30pm to Contact: Dawn on 01736 786043, Joyce on 3.30pm 01736 786067 or Chris on 07851 111496 Open: Every 2nd and 4th Tuesday, from 2.00pm to West Cornwall Memory Cafés 4.00pm

Camborne Memory Café All Saints Church Community Centre, Church View Alzheimer’s Society Road, Tuckingmill, Camborne Contact: Alzheimer’s Society Tel: 01872 277963 Open: Every 1st and This leading charity works to improve the quality 3rd Wednesday, from 1.30pm to 3.30pm of life of people affected by dementia.

Helston Memory Café If you have concerns about Alzheimer’s disease Hens Horn Court, Station Road, Helston or about any other form of dementia, Alzheimer’s Contact: Margaret Tel: 07974 728435 Society National Dementia Helpline on Open: Every 1st and 3rd Tuesday, from 2.00pm to 0300 222 1122 can provide information, support, 4.00pm guidance and signposting to other appropriate organisations. Isles of Scilly Memory Café Carn Gwavel, St Mary’s Contact: Jenny Tel: 01720 The Helpline is open from 9.00am to 5.00pm 442663 Open: Every Wednesday and Friday, from Monday to Friday and 10.00am to 4.00pm 2.00pm to 4.30pm Saturday and Sunday.

Visit www.carechoices.co.uk for further assistance with your search for care 29 Home care agency checklist © 2015 Care Choices Ltd

These questions may be useful when considering using the been completed by your care manager and the agencies services of a home care (domiciliary) provider to help you used will have been accredited to work for Education, build up a picture of how your care needs will be met in Health and Social Care. your own home. People arranging and funding their own care either For care packages which have been arranged by Education, privately or through a Direct Payment or a Personal Budget Health and Social Care, contracts and care plans will have are able to choose their own worker or care agency.

Agency 1 £ p/h

Agency 2 £ p/h

Agency 3 £ p/h

Agencies trust. Get as much help as you can going over it and ask What experience does the agency have in your particular any questions you may have before signing anything. The field of need? Can they supply references for you to check? Citizens Advice Bureau or Age UK could help with this. 1 Carers 2 You should expect your personal preferences, dignity and 3 privacy to be respected. Discuss this with the agency and Home care agencies providing personal care, must be ask how the most suitable care workers for your particular registered and inspected by the Care Quality Commission. care are chosen. Can you talk to them before deciding? Ask to see a copy of their registration certificate. 1 2 How long has the agency been operating? 3 1 2 Care workers should be fully trained or be in ongoing 3 training. Ask the agency about their policies on this.

How many care workers would the agency assign to care You will have a care plan drawn up by the agency which for you and would you see the same one every day? If not, the carers will work to. Ask how often this plan will be how does the staff rota operate and what happens if your reviewed by the agency. care worker goes on holiday or is sick, will you be notified Carers must be checked with the Disclosure and Barring in advance that a different care worker will be attending? Service (DBS) and have a criminal records disclosure – 1 make sure this is the case. 2 1 3 2 How can you contact the agency in an emergency or 3 outside office hours? Paying 1 If your care needs do not meet Education, Health and 2 Social Care’s eligibility criteria and have been arranged 3 privately you should check carefully the fee rates charged How hard or easy would it be to make a complaint and and exactly what the payment you make covers. how are things then put right? Comments, compliments and complaints 1 If you would like to make a comment about the service 2 you receive or are unhappy about any aspect of it, you 3 can speak to your home care provider, the local authority, If this is a private contract ask for a copy of the agency’s the Care Quality Commission or the Local Government contract terms and read these carefully with someone you Ombudsman. For more information, please see page 53.

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Paying for care in your home

Councils provide upfront information on how much services. For example, aftercare services provided people can expect to pay and how charges are under section 117 of the Mental Health Act are free worked out. This information must be made available of charge. when a needs assessment is carried out and written confirmation of how the charge has been calculated If you are in need of care or support you may be must be provided after a financial assessment. eligible to claim Attendance Allowance (AA) or Personal Independence Payments (PIP). AA and If you have more than £23,250 in savings or capital PIP are non-means tested benefits. This means you will have to pay the full cost. The value of your that when you apply for this type of benefit your home is not counted when working out charges financial circumstances are not taken into account. for non-residential care. If you have more than Provided you have the need for care and support £23,250 you should tell Education, Health and Social you can receive AA or PIP regardless of how much Care when your savings are likely to fall below this income or capital you have. AA is payable to people amount. over the age of 65 and PIP for those aged 16 to 64. There are different rates that can be awarded, The council calculates charges in accordance with dependent on the level and type of help you need. the Care and Support (Charging and Assessment of Resources) Regulations 2014 and the council’s Other ways to fund your care Charging Policy. This ensures people are only required and support to pay what they can afford, taking into account capital, income and expenditure. If you do not qualify for financial assistance from Education, Health and Social Care there are Your assessment looks at how much money you various ways in which you could consider paying have coming in, gives an allowance (set by the for care and support. It is important that you seek Government) for everyday living expenses and independent financial advice when considering makes allowance for disability-related expenditure. other funding options. There are independent Disability-related expenditure is the extra amount financial advisers that focus specifically on care you spend as a result of your disability or illness. The funding advice, often referred to as specialist care council can help you to identify these costs. They will fees advisers. They are regulated by the Financial also carry out a full benefit check to ensure you are Conduct Authority (FCA) and must stick to a code receiving your full benefit entitlement. of conduct and ethics and take shared responsibility for the suitability of any product they recommend. Figures mentioned here may change over the lifetime of this Directory. The Government has also set up the Money Advice Service which provides free and impartial Non-means tested care and support advice on a range of topics, go to www.moneyadviceservice.org.uk or call them on Care provided by the NHS is free; for example 0300 500 5000 (normal call charges apply). services provided by a community or district nurse. Intermediate care, sometimes known as The Society of Later Life Advisers (SOLLA) ‘reablement’, is also free. This type of care is often aims to assist consumers and their families in provided to avoid hospital admission or given as finding trusted accredited financial advisers who support following hospital discharge. Reablement understand financial needs in later life. To find can be provided free for up to six weeks. If ongoing a SOLLA fully accredited independent financial care needs are identified at any time during this adviser a search is available on their website: www. period however, the ongoing service is no longer societyoflaterlifeadvisers.co.uk/find-an-adviser classed as reablement and becomes chargeable. Further information on paying for care can be Some people do not have to pay towards care found beginning on page 48.

Visit www.carechoices.co.uk for further assistance with your search for care 31 Being able to live at home can be one of the most important comforts in someone’s life and because family and friends can’t always be there, we at Home Instead are here to help. What makes us different? • UK’s No. 1 Quality Home Care Provider - In 2013, 2014 and 2015 as measured by Laing & Buisson’s analysis of our Care Quality Commission (CQC) inspection results across the UK.

Services include: • Client Choice - All our visits are at least 1 hour and our clients choose what services they want and when they want them - our Caregivers visit at the time requested by our clients. • Companionship • Home help/Light housekeeping • Continuity of Care - Our clients are matched with our Caregivers, introduced to them and • Personal care they have the same Caregivers visiting them each time. • Local transportation, errands & shopping • Flexibility - Our services can be provided from one hour up to 24 hours a day, and are available • Meal preparation 24 hours a day, seven days a week. Our clients can change their services to suit their needs. • Medication reminders • Great Staff - Our Caregivers are caring and compassionate as well as • Convalescence/respite support very well trained, DBS checked and insured. • Specialist dementia and Alzheimer’s care To find out more about how we can help, please just give us a call on and much more... 01872 224004 Kerns House, Unit 11, Threemilestone Industrial Estate, Truro TR4 9LD www.homeinstead.co.uk/truro MULTIPLE AWARD WINNING

Call our friendly team on:

You or a family member may require care & support during the 01872 273559 day, night or at weekends for short or long term assistance. Support with personal care, getting up and going to bed, palliative care, companion Care at home One-to-one care care and support and more, for the elderly, Live-in carers All candidates CRB reference checked people with a learning or physical disability Palliative care Registered with the CQC or extra help following an hospital stay. Learning disabilities Approved provider to Social Services For added peace of mind, we operate an out of office hours on-call service Care home support www.heartofthesouthcareagency.co.uk

Providers of professional carers and support workers We have the skills to enable you to stay in your own home

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports With so many providers • extra information, photos and direct website links to choose from, where do for hundreds of providers you start? • request a brochure www.carechoices.co.uk • checklists to take with can help you out. you when you visit

We provide care for people who want to remain living in the home of their choice. Our service is all about you. You shape and plan the home care you receive. To discuss the home care you would like and to check availability and costs Care at Home please call us for more information. Cornwall 0300 123 0705

CCG FEB 15

32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers

A CARING TOUCH CELTIC CARE Truro Falmouth Tel: 01872 278756 OP D PD MH SI YA Tel: 01326 377779 OP D PD MH SI

ALLIED HEALTHCARE CHOICE CARE CORNWALL Penzance St Austell Tel: 01707 254570 OP D PD LDA MH SI YA AD Tel: 01726 824367 OP D

ANSOM HOME CARE LIMITED COMFORT CARE (TRURO) LTD Bodmin Truro Tel: 01208 368385 OP D PD SI YA Tel: 01872 272577 OP D PD YA

AVERLEA DOMICILIARY CARE CORNWALL DCA St Austell Truro Tel: 01872 250150 Tel: 01726 66892 OP D OP D PD LDA MH SI YA

BLUEBIRD CARE D.O.V.E. PROJECT, THE Mid Cornwall Camborne Tel: 01209 612494 Tel: 01872 276006 D PD SI OP PD LDA YA DUCHY CARE Tel: 01840 212184 OP D PD LDA SI YA Newquay Tel: 01637 878637 BOWDEN-DERRA OP D PD LDA MH SI YA DOMICILIARY SUPPORT SERVICES EAST CORNWALL & PLYMOUTH DCA Launceston Callington Tel: 01566 86565 OP D LDA MH SI YA Tel: 01579 559416 LDA

CALTON HOUSE LTD EIRENIKON PARK Camborne RESIDENTIAL HOME Tel: 01209 611888 LDA MH Tintagel Tel: 01840 770252 OP CARERS BREAK COMMUNITY INTEREST COMPANY ELMS, THE St Austell Redruth Tel: 01726 890828 OP D PD LDA MH SI YA AD Tel: 01209 310623 LDA

CARESTA LTD EUROPEAN LIFESTYLES Penzance (SOUTH WEST) LTD Tel: 01736 333177 OP D PD St Austell Tel: 01214 574400 PD LDA CAROL SPINKS HOMECARE FALCARE Saltash Falmouth Tel: 01752 844832 OP D PD LDA MH SI YA AD Tel: 01326 317580 OP D PD LDA MH YA SI

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 33 My Choice...OUR HOME CARE SERVICE

Cornwall Care Caring for people in their own home ALL ABOUT OUR STAFF At Cornwall Care, our role is to make sure that you retain as much of your confidence and independence as possible in very All staff providing care are familiar surroundings. trained to an award winning standard, and receive Our highly skilled and dedicated team receive continuous thorough induction and educationWhen it andcomes training to what to makes make Cornwall sure they Care provide so special you and with the evaluation before being bestdifferent care and from support others, possible the answer for isyou our in focus your on own the home, quality of allowed unsupervised contact cateringcare in for a safe all andages welcoming and a wide place variety where of youspecialist will feel needs. cared with clients. for and somewhere you will enjoy living. ForLet us usit’s help not and just care about for deliveringyou, call today a service, 01872 we 261787 make sure that All care staff receive we create a warm and supportive environment to help you carry specialist training in dementia on with your everyday life. care, through the Certificate in Dementia Care programme. We like to form close bonds with the people we care for which means that our services will be tailored to you and your needs. CALL US FOR MORE This flexible approach means that your care can evolve and adapt INFORMATION: alongside you as your needs change. 0187201872 261787

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs CornwallAdvertisers Care are highlighted Cornwall Care House . Truro Business Park . Truro . TR4 9NY 34 This Directory’s helpline 0800Tel: 01872 389 2617872077 – Reginformation Charity No. on1053486 choosing www.cornwallcare.com and paying for care

PRIVATE FLYER ADVERT 1 24/03/2015 14:29 Home care providers continued

FORGET-ME-NOT HOMECARE SERVICES KERNOW HOME CARE LTD St Austell Penzance Tel: 01726 772120 OP PD Tel: 01736 787080 OP D PD LDA

FOUR SEASONS COMMUNITY CARE HOMECARE Torpoint Redruth Tel: 01752 811152 OP D PD LDA MH SI YA Tel: 01209 214762 OP

GREENBANK CARE LANHYDROCK CARE Liskeard Bodmin Tel: 01579 347794 OP D MH SI Tel: 01208 73904 OP PD SI

GREEN LIGHT PERSONAL CARE LIFEWAYS COMMUNITY Redruth CARE LIMITED Tel: 01209 200544 LDA YA St Austell Tel: 01726 893125 OP D PD MH SI AD H F TRUST – CORNWALL DCA Wadebridge LIVABILITY LIFESTYLE CHOICES Tel: 01208 815614 LDA SOUTH WEST Saltash H F TRUST – ST AUSTELL Tel: 01752 841904 OP PD LDA SI YA St Austell Tel: 01726 65366 OP D PD LDA MH SI YA LIVE LIFE CARE LTD Truro HARBOUR HOME CARE Tel: 01872 561761 OP D PD LDA MH SI YA AD Portreath Tel: 01209 843001 OP D PD LDA MH SI YA AD MENCAP – EAST CORNWALL SUPPORT SERVICE HARTLEY HOME CARE St Austell Camelford Tel: 01726 891988 LDA YA Tel: 01840 213294 OP D PD LDA YA MINER’S COURT EXTRA CARE HAYLE Redruth Hayle Tel: 01209 200226 D PD LDA SI Tel: 01736 752187 OP D PD MH SI AD MOORECARE HOME CARE HEART OF THE SOUTH CARE AGENCY LTD Liskeard Truro Advert page 32 Tel: 01579 342256 OP D PD LDA MH SI YA AD Tel: 01872 273559 OP D PD LDA MH SI YA

HELP AT HOME CARE SERVICE MORWENNER CARE Falmouth Bodmin Tel: 01208 74339 Tel: 01326 313342 OP D PD MH SI YA OP

HILLCREST KERNOW MSS CARE Truro Helston Tel: 01872 278807 LDA Tel: 01326 281301 OP D PD MH SI

HOME INSTEAD SENIOR CARE MY CHOICE Truro Advert page 32 St Columb Advert page 34 Tel: 01872 224004 OP D PD LDA MH SI YA Tel: 01872 261787 OP D LDA MH SI

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 35 Home care providers continued

NETWORK HEALTH AND PENWITH CARE LIMITED SOCIAL CARE St Ives St Austell Tel: 01736 797909 OP D SI YA Tel: 01726 21002 OP D PD LDA MH SI PHOENIX CARE CORNWALL LTD NEWCROSS HEALTHCARE Penzance SOLUTIONS LTD Tel: 01736 360197 OP D PD MH SI Truro PRC OUTREACH SERVICES Tel: 01872 222525 OP D PD LDA MH SI YA AD Penzance Advert page 32 NORTH HILL HOMECARE Tel: 01736 360039 OP D PD LDA SI YA St Austell PREMIER HEALTHCARE SOLUTIONS Tel: 01726 73912 OP D PD SI YA Hayle NURSE PLUS & CARER PLUS UK LTD Tel: 01736 448263 OP D PD MH SI AD Truro Advert page 32 PROPER CARE (CORNWALL) LTD Tel: 01872 276444 OP D LDA MH SI YA Helston NURSEFINDERS Tel: 01326 560973 OP D PD LDA MH SI YA Truro PROSPECTS FOR PEOPLE WITH Tel: 01872 270999 OP PD LDA LEARNING DISABILITIES OASIS COMMUNITY CARE LTD Camborne Tel: 01209 719762 LDA YA Bodmin PURPLE BALM TRURO BRANCH Tel: 01208 77159 OP D PD SI YA Truro Tel: 01872 272712 OLD ROSELYON DOMICILIARY OP D PD LDA MH SI CARE AGENCY, THE QURA BRAIN INJURY SERVICES Par Truro Tel: 01726 814297 OP D PD Tel: 01872 273613 PD

PENDEEN COMMUNITY CARE LTD REGAL CARE Redruth Saltash Tel: 01209 313032 OP D PD SI YA Tel: 01752 311625 OP D PD MH SI YA

PENDENNIS DOMICILIARY CARE RESTGARTH Wadebridge Polperro Tel: 01208 816091 OP D PD LDA MH SI YA Tel: 01503 272016 OP D

PENDREA HOME CARE RESTGARTH CARE LIMITED Bodmin Liskeard Tel: 01208 77176 OP D PD LDA SI Tel: 01579 321758 OP D PD LDA SI YA

PENHELLIS COMMUNITY CARE LTD RIGHT NURSE CARE SERVICES Helston Truro Tel: 01326 572626 OP D PD LDA MH SI YA AD Tel: 01872 274120 OP D PD LDA MH SI YA AD

PENTOWAN HOME CARE ROWANS DOMICILIARY AGENCY Newquay St Agnes Tel: 01637 851790 OP PD SI Tel: 01872 553295 OP D PD MH SI

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued

RV CARE SERVICES LTD TRELAWNEY DOMICILIARY CARE LIMITED Truro Redruth Tel: 01872 530222 OP D PD SI YA Tel: 01209 712480 OP LDA

SCOPE COMMUNITY ACTIVITIES CORNWALL TREWCARE LIMITED St Austell Falmouth Advert outside back cover Tel: 07436 274648 PD LDA SI YA Tel: 01326 375949 OP D PD MH SI YA AD

SCOPE INCLUSION SOUTH WEST UNITED CARE CONCEPTS LIMITED Saltash Saltash Tel: 01752 840059 OP PD LDA SI YA Tel: 0844 692 3826 OP D PD LDA MH SI YA AD

SOUTH WESTERN HOMECARE VICTORIA COMMUNITY CARE Helston (CORNWALL) LTD Tel: 01736 761899 OP St Blazey Tel: 01726 810101 OP D PD MH SI YA SPECTRUM DOMICILIARY CARE SERVICE Penryn WEST CORNWALL SUPPORT SERVICE Tel: 01326 371000 LDA YA Hayle Tel: 01736 753593 LDA STAY AT HOME LIMITED Truro WESTCOUNTRY HOME CARE BUDE Tel: 01872 500052 OP D PD LDA MH SI YA AD Bude Tel: 01566 775960 ST MARGARET’S COMMUNITY CARE SERVICES LTD OP D PD LDA MH SI YA AD Fraddon WESTCOUNTRY HOME CARE LTD Tel: 01726 862825 OP Launceston Tel: 01566 775960 SUPPORTED LIVING OP D PD LDA MH SI AD St Austell WESTCOUNTRY HOME CARE T/A Tel: 01726 891723 LDA MH YA A & D COMMUNITY CARE SUPPORTING YOU IN CORNWALL Redruth Camborne Tel: 01726 211860 OP D PD MH Tel: 07769 142006 LDA MH YA WESTCOUNTRY HOME CARE TAYLORS OF GRAMPOUND LTD T/A ALEXANDRA’S Truro Advert page 20 Falmouth Tel: 01726 884402 OP D PD MH SI YA Tel: 01326 314642 OP D PD MH SI

THYME CARE LTD WHITE RIVER HOMECARE Penzance St Austell Tel: 01736 369090 OP D YA Tel: 07974 946497 OP D PD SI YA

TLC DOMICILIARY CARE AGENCY Tel: 01637 889140 OP D PD LDA SI YA

TORCARE DOMICILIARY SERVICE Torpoint Tel: 01752 812384 OP D YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 37 Housing with care

Sheltered housing However, to find out whether social housing may be a suitable option, please talk to the Housing Sheltered (or retirement) housing is provided by Options Service on 0300 123 4161 or visit local authority housing departments and housing www.cornwall.gov.uk, or check Cornwall associations for older people who would like to Community Directory for services in your area at remain independent but prefer the added security www.communitydirectory.cornwall.gov.uk and reassurance of a scheme manager and an alarm call service. It is available to rent or buy. Extra care

A scheme manager is either based at the site or Extra care housing schemes allow older people visits regularly. Many sheltered housing schemes with support and care needs to continue to live also have communal lounges, laundry facilities, lifts, independently in a home of their own, with door entry systems and specially adapted facilities. services available on site to help with personal care, domestic tasks and meals. National providers include: The Abbeyfield Society; Anchor Trust; The Guinness Trust and One local example is Cornwall’s first purpose- Hanover Housing. built, extra care housing scheme for older people at the former cottage hospital site in Liskeard. Local providers include: DCH (formerly Devon and The scheme has a community lounge, dining Cornwall Housing); Coastline Housing; Penwith area, kitchen, hairdressing facilities, hobbies Housing Association and Ocean Housing. room, activity zone, therapy rooms and garden. Specialist services

Learning disability Teams will also help you get advice and support from advocacy services: the Department The council’s service for people with learning for Education; the Department for Work disabilities and their families is a joint service and Pensions; Jobcentre Plus; the Housing with the Learning Disability Health Services Department and the police. of Cornwall Partnership Foundation Trust. It is known as Community and Support Services If you are a family carer they can also assess (CASS), and operates a number of day services, your needs and help you support the person you in both large and small venues and short break care for. services. Supported Living You can get help and advice on problems you may be experiencing with being listened to or ‘Supported Living’ is a term generally used understood; your education; keeping well; money to describe situations in which people (often and work; somewhere to live; things to do and disabled adults) usually rent their home, and helping others to care for you. their personal care or support is arranged separately. This means they can change their Support can come from arts therapists; support without having to move, or move and community nurses; dieticians; occupational take the same support with them. People have therapists; physiotherapists; psychiatrists and greater security of tenure, and can claim a wider psychologists; speech and language therapists range of welfare benefits than in a residential and your doctor. care home.

38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Supported Living can be delivered in a range Directory at of settings, including individual flats or houses, www.communitydirectory.cornwall.gov.uk clusters of self-contained flats on the same site, shared accommodation, and extra care housing. Mental health The individual, a private landlord, a housing association, a local authority or a charity may Your local Community Mental Health Team own the property. (CMHT) should be your first point of contact if you have mental health issues. The Community Supported Living refers to the way in which Mental Health Teams (CMHT) are a community- accommodation and support are organised, based assessment and treatment service for rather than the amount of support. This will people with mental health conditions aged be tailored to individual need and can include between 18 to 65 years. You can ask your GP access to support 24-hours a day if assessed to refer you or ask someone who knows you to as necessary, although many people do not contact the CMHT on your behalf. require this – particularly with the use of assistive technology such as telecare equipment The teams include clinicians from a number (discussed further on page 20) that ensures an of different professional backgrounds. These emergency response and helps keep people safe. include mental health nurses, psychologists, psychiatrists and occupational therapists. Independent Living Service Team Cornwall Housing Ltd, Higher Trenant Road, There is increased demand for home care for Wadebridge PL27 6TW people with mental health issues arising from Tel: 0300 123 4161 greater use of Supported Living instead of care Email: [email protected] home placements. Like other specialist care services, this can be paid for (if you have been Non-council support assessed as eligible) with a Personal Budget, discussed on page 6. Scope Offers free, impartial and expert information, Carrick CMHT advice and support to disabled people and their Tel: 01872 221000 families, 9.00am to 5.00pm weekdays. Tel: 01726 212706 East and West Caradon CMHT Email: [email protected] Tel: 01579 373737 National Freephone advice line: 0808 800 3333 Email: [email protected] Kerrier CMHT Web: www.scope.org.uk Tel: 01209 881888 North Cornwall CMHT Supported Living Cornwall (The DOVE Tel: 01208 834300 Project) Support a range of people with a variety of Penwith CMHT disabilities to live in their own communities. Tel: 01736 571000 1-5 Commercial Square, Camborne TR14 8DY Restormel CMHT, Alexandra House and Tel: 01209 612494 Newquay Hospital Email: [email protected] Tel: 01726 873377 Web: www.thedoveproject.co.uk

Many other services and support organisations To find out which CMHT covers the area in exist for people with a learning disability. You which you live, please contact Bodmin Hospital can find out more on the Cornwall Community switchboard on 01208 251300.

Visit www.carechoices.co.uk for further assistance with your search for care 39 also provides information and advice to callers. Useful contact Call Education, Health and Social Care on West Cornwall MIND 0300 123 4131. Support is offered to ensure all those who wish to attend activities are able to. This may OPPD’s Community Teams will then work with be providing transport, access to funds or anyone needing more detailed assessment or emotional and physical support. care management. c/o Penta Health and Wellbeing Ltd 3 Race Court, Downs As with all support from Education, Health Camborne TR14 0PU and Social Care, your needs must firstly be Tel: 01209 714550 assessed (see page 6) to determine the best Email: [email protected] ways to support you; your carer can also have an Web: www.westcornwallmind.com assessment. You may wish to discuss your needs with your family doctor in the first instance.

Physical disability If eligible, support from Education, Health and Social Care includes: allocation of a Personal If you have a physical disability or a long-term Budget (see page 6); occupational therapists; illness, Education, Health and Social Care and help with equipment and adaptations in your other organisations in the independent and not- home; activities within the community; help at for-profit sectors can provide a range of services home, and with leaving hospital; short breaks; to help you live as independently as possible. help if required to move into residential or These include the Echo day centre in Liskeard. nursing home care; and help for carers. There are also services available to support someone who may be your carer. If Education, Health and Social Care arranges a care home placement for you, you should check The Older People and Physical Disabilities (OPPD) a number of points. What choice of home do you teams assess and manage care services for older have and is this restricted by the amount of care people and people with physical disabilities you need? Is the provision in accordance with living in hospital, in care homes or in the wider Care Quality Commission’s standards (see page community. 53)? Does the staff team in the home have good links with the local Education, Health and Social Initial requests and referrals for adult social care Care, Care Management Team? services are handled by the Access Team, which Benefit update Since April 2013, Disability Living Allowance for disabled people aged 16 to 64 was replaced by a new Personal Independence Payment. How much you’ll get depends on how your health condition or disability affects you. For further information, visit www.gov.uk/pip

Sensory services

The Sensory Services team can provide information packs, advice and access to services as well as support from a network of national and local agencies for those who are blind or partially sighted or have a degree of sight loss.

40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care The team offers a service to people with a significant sight loss in both eyes that is not Useful contacts correctable with surgery or glasses. If your sight Carers Rights loss is not as severe as this, the team can give Provides free and independent advocacy you advice about appropriate support available services for carers, with particular focus on from other organisations. carers of people with learning disabilities. Tel: 01872 274586 The support on offer includes: Web: www.carersrights.org.uk • lip reading or sign language; • communication support, including interpreters Cornwall Advocacy or voice-to-text; An independent organisation offering a variety of advocacy services to people who have a • specialist equipment, such as visual doorbells learning disability. and alarms; • telephone equipment, such as text phones or Woodbine Farm Business Centre amplified handsets; Truro Business Park, Truro TR3 6BW Tel: 01872 242478 • training in independence skills to re-enable Email: [email protected] daily living, mobility and communication; and Web: www.cornwalladvocacy.org.uk • registration following certification of visual impairment. Cornwall Community Mental Health Advocacy (SEAP) If you care for someone with a sensory need Provides a service for adults with mental health the Sensory Services team can carry out an issues who are living in the community in assessment of your needs as a carer to help you Cornwall, except in the old district of Restormel. to continue to support them. South of England Projects (SEAP) Contact Education, Health and Social Care for Tel: 0300 343 5706 further information on 0300 123 4131 or: Email: [email protected] Cornwall Blind Association (CBA) Telephone support, befriending, advocacy and Cornwall People First counselling schemes. Run by people with a learning disability, it Tel: 01872 261110 runs projects to make things better for people with a learning disability and host events and Advocates can help meetings so that people can have their say.

Advocates can give advice, support and West Cornwall information to people of any age, helping them The Lescudjack Centre, Penmere Close to voice their concerns and guiding them through Penzance TR18 3PE difficult or challenging times. Consider using Tel: 01736 334857 the services of an advocate if you feel unsure or Email: [email protected] concerned when you are faced with making an important decision about your care choices. They East Cornwall can be especially useful if you have a disability Workspace 9, Caradon Enterprise Annexe and you need to make your voice heard. Liskeard Business Park, 5 Holman Road Liskeard PL14 3UT Advocates are not there to tell you what to do Tel: 01579 324156 or to make decisions for you, but to help you Web: www.cornwallpeoplefirst.com express your views and make your own decisions.

Visit www.carechoices.co.uk for further assistance with your search for care 41 will be trained accordingly in assessing the needs Devon and Cornwall ICAS (Independent of clients and carers. Complaints Advocacy Service) This organisation will help you with any Programmes available include: complaint about the NHS. First Floor, 17 Dean Street, Liskeard PL14 4AB The Gold Standards Framework (GSF) Tel: 01579 345193 This can be used in various settings, for example Email: [email protected] hospitals, primary care and care homes, to improve the co-ordination and communication Rural Community Advocacy between different organisations involved in For people whose current mental state is providing care for someone near the end of their making it hard to deal with challenging life. situations who need support with communication. ‘Preferred Priorities for Care’ (PPC) Tel: 01726 821445 This document is an example of an Advance Statement and is designed to help people Speak Up self-advocacy prepare for the future and gives them an Run by and for people with learning disabilities. opportunity to think about, talk about and write Tel: 0303 123 7013 down their preferences and priorities for care at the end of life.

The End of Life Care Strategy Despite general reluctance to broach this sensitive area, it is worthwhile asking potential ‘How we care for the dying is an indicator of how care providers their approach to end of life we care for all sick and vulnerable people. It is a care and whether they are following national measure of society as a whole and it is a litmus strategies for implementing best practice within test for health and social care services.’1 their home.

Although the subject of dying is often painful 1 ‘End of Life Care Strategy - promoting high to contemplate and as a society we do not quality care for all adults at the end of life’ April discuss death and dying openly, the way care 2008. Department of Health. professionals approach the process is incredibly important for the client, their family and carers. The Department of Health has published a Strategy for every organisation involved in providing end of life care. Each will be expected to adopt an overall coordination process, such as the Gold Standards Framework, whilst developing the best possible outcome for clients.

Those being cared for will have the opportunity to discuss their personal needs and preferences with professionals who will be supporting them. These will be recorded in an Advance Care Plan so that every supporting service will be aware of the client’s wishes.

All health and social care staff must be trained in communication regarding end of life care and

42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful websites – End of Life Care NHS Local NHS Local has a section on end of life, Compassionate Communities including contact details for helpful www.compassionatecommunities.org.uk organisations, suggestions of issues you may aims to: need to think about at end of life and videos • help people develop the skills to address issues people have sent in listing five things they want raised by end of life and other losses; and to do before they die. • be a helpful, empathetic ear. www.locallyhealthy.co.uk Dying Matters Set up by the National Council for Palliative Marie Curie Cancer Care Care (NCPC), the coalition aims to promote Provides free nursing care to cancer patients awareness of dying, death and bereavement. and those with other terminal illnesses in their Website has a comprehensive support section. own homes. www.dyingmatters.org www.mariecurie.org.uk

Care homes

All care providers in the country must be home. You will be fully involved in planning your registered with the Care Quality Commission care needs. (CQC). All services are inspected by the CQC, who report on their findings. These inspection reports If a care home providing nursing care is the are available at the service or from the CQC best solution for you, your social worker will give (www.cqc.org.uk). you information to help you find a home which meets your care requirements. The cost of the There are two types of residential home: nursing care part of your fees is paid by the NHS to the home directly. The current amount is Care homes (personal care only) £112.00 per week for the lower rate and £154.14 If you are reasonably active, but would like per week for the higher rate. This figure may greater security and care, subject to a needs change, check with Education, Health and Social assessment, a care home offering only personal Care after April 2016. care may be the best option. Personal care includes bathing, feeding, dressing and help For further information on care homes and with moving but it must be paid for if your care homes with nursing, and how to find capital/savings exceed £23,250. This figure one to meet your needs, call this Directory’s may change, check with Education, Health and independent helpline on 0800 389 2077. Social Care after this date. See page 48 for more information on paying for your care in a care home.

Care homes with nursing If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care

Visit www.carechoices.co.uk for further assistance with your search for care 43 Care homes checklist © 2015 Care Choices Ltd

Home 1 Fees per week: £

Home 2 Fees per week: £

Home 3 Fees per week: £

First impressions 1 2 3 Or is there a post box nearby? • Were you met by someone when you first arrived at the • Is there enough privacy given to residents? care home? • Is alcohol served or permitted? • Do staff seem warm, friendly and polite? • Are there smoking and non-smoking areas? • Do the residents seem happy, active and sociable? • What arrangements are there for religious observance? • Does the home feel homely and welcoming? • Can you handle your own money? If not, what • Is the home fresh, clean and comfortably furnished? arrangements are in place? • Does a hairdresser/chiropodist visit? Fees 1 2 3 • How much are the fees? (Insert fees above right.) • Are residents accompanied on visits to the GP or hospital? • Do the fees cover all the services available? Staff 1 2 3 • Under what circumstances will the fees alter – e.g. • Do the staff appear clean, cheerful and respectful? annually or according to increasing needs? • Observe how the staff talk to residents. Are people treated • Is the notice to terminate the contract reasonable? with dignity as well as being treated in a friendly manner? • Can you see a table of the fees charged? • Are the staff formally trained? Transport • Is there an adequate number of staff on duty day and 1 2 3 night? What evidence is available to back this up? • Is the home easy to get to for relatives and friends? • Does the home provide its own transport? Can you see Visitors 1 2 3 what sort? • Are visitors welcome at all times? Accommodation 1 2 3 • Is there somewhere to see them in private? • Are bedrooms single or shared? Is there a choice? • May your visitors join you at meals? • Can you decorate and re-arrange your room to suit • Can your visitors stay overnight? yourself? Catering 1 2 3 • Can you bring your own furniture and TV? • How much choice do you get about meals? • Is there a call system for emergencies? • Is the food varied and interesting? • Are there enough electric sockets in your room? • Can the home cater for your dietary needs? • Can you control the heating in your room? • Ask to see a current menu to answer these questions. • Can you lock your room and is there a secure place for • Can you have snacks or drinks any time of the day or night? valuables? • Can you eat in your room? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the Activities 1 2 3 communal facilities? • Can you continue to pursue your hobbies and interests? • Are there both showers and baths? • What sorts of activities and entertainment are organised? • Are bathrooms adapted to help people in and out of the • Can you see a copy of the home’s current activities diary? bath? • Are outings and holidays arranged? How much do they Accessibility 1 2 3 cost? £...... £...... £...... • Does the home have the right adaptations and • Are escorts available if necessary? equipment to meet your needs? • Is a library service available? • Are all areas accessible for wheelchair users? • Can you have your own flower bed or help in the garden? • Does the home have extra wheelchairs and walking aids? • Can you stay in your own room if you want to? • Is there adequate provision for people with sight or Gardens 1 2 3 hearing difficulties? What evidence is available that shows this? • Are the grounds and gardens attractive? • Are all areas safe and accessible? Life within the home 1 2 3 • Is there somewhere to sit? • Are there any rules and restrictions (e.g. going out, time of • Are they quiet? return etc.)? Can you see a copy of any literature pointing these out? Contract terms 1 2 3 • Can you choose when to get up and retire every day? • Can you retain your own room if away? • How are residents involved in decisions about life in the • Can you have a short-stay or trial period? home? • Ask to be given a statement of terms and conditions used • Is there a telephone where you can make and take calls in by the home. private and comfort? • Are all procedures, such as complaints, clearly spelt-out? • Will someone post a letter for you? Where? Ask to see a copy.

44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Activities/Engagement in care homes and challenge to each day.

The word ‘activity’ can imply many different Lots of care homes now employ a dedicated things but in the context of a care home it should Activity Coordinator. What they do and how mean everything a resident does from when they varies from one home to another. In the best open their eyes in the morning until they go to homes they are fully integrated into the staff sleep at night. Choosing what colour cardigan team, play a key part in developing care plans to wear can be an enjoyable activity to start the and ensure that all staff appreciate the part they day. Watching your favourite TV programmes play in delivering high quality activity provision. or listening to the birds sing might bring a smile. Attending an exercise class might make you feel Review the ‘Activities’ section of the care homes better. All of these can be defined as ‘activities’. checklist adjacent for questions to consider Above all they can provide a point of interest, fun asking potential providers. Dementia in care homes

Care homes and dementia decisions to refuse treatment, Lasting Power of Attorney and Preferred Priorities of Care. For According to the Alzheimer’s Society, one third of more information on these see page 51. people with dementia live in a care home and at least two thirds of care home residents in the UK It is important that care and support options are have dementia. tailored to the needs of the individual. One size does not fit all. Some options can work well for one Each person with dementia is a unique human individual but prove to be stressful and unsuitable being with individual emotional, physical and for another person. Make sure staff know the social needs and a set of hopes, aspirations and person you care for by providing life story books, values. Meeting these needs with an individually- telling staff about their likes and dislikes and tailored programme enables the person to providing belongings that bring comfort and have experience the best possible quality of life. meaning for the person you care for. Subsequently, a good care home will follow the concept of a person-centred approach to care Within the home, much is down to the attitude for people with dementia. This means that the and skills of the manager and the staff. Do unique qualities and interests of each individual they provide an environment that enables a will be identified, understood and accounted for person with dementia to exercise choice and in any care planning. personal preferences even in the later stages of the condition? Who is the person in charge of The person with dementia will have an championing dementia care best practice in the assessment and an on-going personalised home? Further questions to consider are included care plan, agreed across health and social care in the residential dementia care checklist on that identifies a named care coordinator and page 47. addresses their individual needs. Design and technology They must also have the opportunity to discuss and make decisions, together with their carers, The design of a care home specialising in about the use of advance statements, advance dementia needs to be based on small group continued on page 48

Visit www.carechoices.co.uk for further assistance with your search for care 45 Relax, Mum’s in great hands…

...24 hours a day, 7 days a week

At Crantock Lodge, we really do care about our small number of private residents. If you’re looking for a place just like home with friends, things to do and caring staff, then look no further.

Call 01637 872112 about vacancies, for a brochure or just a chat. Or visit our website to view our video.

www.crantocklodge.co.uk Crantock Lodge Residential Home | Cornwall 46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

9444 Crantock Lodge Ad Care Choices Full page v4.indd 1 05/03/2014 12:04 Residential dementia care checklist © 2015 Care Choices Ltd

Things to look for in care homes specialising in dementia. weekend and in the week. If possible go with the person Relax, Mum’s in great hands… Please use in conjunction with the care homes checklist you care for. First impressions count. Think about how on page 44. you are greeted and the way staff relate to people with dementia. When you visit, spend some time looking around, talking to the manager, staff and residents. Look at several care Most importantly, do not be afraid to ask questions. This homes and visit at different times, for example at the is always the best way to get information.

Home 1 £ p/w

Home 2 £ p/w

Home 3 £ p/w

Residents Do staff compile life story books including photographs The best indication of a good home is that the and mementoes? residents appear happy and responsive. 1 Are there rummage boxes around the home to stimulate 2 residents? 3 1 2 Staff 3 It is important to note whether staff seem friendly and caring towards residents and whether they treat Access residents with respect. If the person with dementia needs or is likely to need What training and experience in dementia care do they equipment or adaptations you may want to check: have? There is adequate signage and cues for different parts of 1 the home such as dining room and bathroom. 2 1 3 2 Will the person with dementia have a member of staff 3 particularly responsible for their care? The home’s policy about locking external doors. 1 1 2 2 3 3 Is there a member of staff you can talk to about your Bedrooms own worries about the person with dementia? ...24 hours a day, 7 days a week You may want to find out whether the person with 1 dementia can have a single room and whether: 2 Residents are encouraged to bring in some of their own 3 At Crantock Lodge, we really do care about our small number of furniture and possessions to increase familiarity. Manager/head of home private residents. If you’re looking for a place just like home with friends, 1 A manager who is caring as well as efficient can 2 things to do and caring staff, then look no further. make all the difference to a home. 3 Does the manager have a knowledge of dementia Activities and can they deal with difficulties that may arise in an Residents should be stimulated without feeling stressed. understanding way? Are reminiscence activities available? 1 Call 01637 872112 about vacancies, 1 2 for a brochure or just a chat. Or visit 2 3 3 our website to view our video. Is there a full assessment at home before a resident is Are residents able to compile memory boxes? admitted? 1 1 www.crantocklodge.co.uk 2 2 Crantock Lodge Residential Home | Cornwall 3 3 Visit www.carechoices.co.uk for further assistance with your search for care 47

9444 Crantock Lodge Ad Care Choices Full page v4.indd 1 05/03/2014 12:04 continued from page 45

living, preferably with accommodation on one level and with opportunities to go in and out of the building within a safe environment.

Plenty of natural light and an easy way of finding one’s way around the building and grounds are essential for minimising disorientation for residents.

Staff training

Dementia-specific training is essential to ensure that care home staff have an understanding of how best to support and care for people with dementia. Ask to speak with the Dementia Champion and question the placement if the home does not have a specific Dementia Lead.

Paying for residential care

Care funded by the council The home you choose must be suitable for your assessed needs, comply with any terms and Do I qualify for local authority financial conditions set by the local authority and not assistance? cost any more than they would usually pay for If you have been assessed as needing a care someone with your needs. home place and your capital including savings is below £23,250 you may be entitled to financial What if a home costs more than the local support from your local authority. To find out authority is prepared to pay? more, contact Education, Health and Social Care The local authority will allow a third party to top-up on 0300 123 4131. your fees as long as they are able to do so over the long term. You are not allowed to top up the If eligible and you have capital below £14,250 you fees yourself from capital below £23,250. For more will be entitled to maximum support contributing information on third party payments see page 50. your income less £24.90 per week retained for personal expenses. If you have capital between My partner needs care, how does this affect £14,250 and £23,250 you must pay a capital tariff me financially? of £1 per week for each £250 between these two The local authority will take into account 50% of figures. Capital includes the value of your former any joint savings therefore, to accelerate financial home unless it’s occupied by your partner, or a help, it is better to have separate single accounts relative who is aged over 60 years or incapacitated, meeting care costs paid from the account of the or a child under 16 years who you maintain or a person in the care home. separated partner who is a lone parent. Paying for your own residential care Do I have a choice of care home if the council is paying? Self-funding Yes and it can even be in a different county. If you are self-funding your care because you are

48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care not eligible for local authority funding there are by day and night. other forms of financial assistance you may be entitled to. Whether your stay is temporary or permanent, if you receive nursing care in a care home you may Will the local authority pay my fees whilst I be entitled to an NHS Registered Nursing Care am selling my former home? Contribution (RNCC), sometimes called Funded If, apart from your property, your other capital Nursing Care, towards the cost of your nursing care, is below £23,250 the local authority should help paid directly to the home at £112.00 per week. with the costs during the first twelve weeks of If your needs are primarily health care needs, permanent care. Beyond that period you may you may be entitled to full funding from your be entitled to request a deferred payment local Clinical Commissioning Group following an arrangement where the local authority may lend assessment under their continuing care eligibility you the money to pay for your care charged criteria. This figure applies to England only. against your property value, to be repaid either when the property is sold or after your death. What happens if I move into a care home independently and run out of money? Do I have to sell my property? If you think that your capital including savings is No, the local authority may lend you the money going to reduce to £23,250 or below you should to pay for your care charged against your property seek local authority assistance. It is better to value. However, they could limit how much they make the council aware of the likelihood of this will pay and it could adversely affect your welfare happening in advance of it occurring. Be aware benefit entitlements. Speak to Education, Health that if the home you are in costs more than the and Social Care on 0300 123 4131 to find out local authority usually pays and won’t reduce more. its fees, you could be in the difficult position of either finding a source of top-up or seeking less Do I have to pay Council Tax on an empty expensive accommodation. property? If you move into a care home and your property is If there is a likelihood of running out of money left empty then you should receive full exemption it’s important that you arrange an assessment of from Council Tax until it’s sold. your care needs with Education, Health and Social Care to ensure they are aware of your situation. Is there any financial help that is not means Also check if the care home owner can continue to tested? accommodate you at the local authority’s funding Attendance Allowance is a non-means tested, rates or if they will require a third party top-up. non-taxable allowance paid at the lower rate of £55.10 for those needing care by day or night and, What can I do to avoid this situation? at a higher rate of £82.30 for those needing care There are ways of meeting care costs for as long

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care 49 as you need care whilst using up only part of your with your needs, you will have the choice to ask capital. For example, the use of Immediate Need someone else to make an additional payment. Care Fee Payment Plans can contribute towards capping the cost and, as so many older people If there is no-one available to supply the extra wish, enabling an inheritance to be left for the payment, you can ask the local authority to find family. you another placement at the rate they would normally expect to pay. If, however, you do decide The important thing is not to try to do it alone, to live in the more expensive home and you have always seek professional advice. someone who is able to make an additional payment for you, they will have to pay the Figures mentioned here may change over the difference between your local authority rate and lifetime of this Directory. the amount the home charges. This additional payment is often referred to as a ‘top-up’ or ‘third Contracts party contribution’.

Before you sign any contract prior to moving into The law says that you are not allowed to make a care home, the home should give you written this additional payment yourself, except in limited details of all the charges it intends to make in circumstances. Therefore, the additional payment its Statement of Purpose document. If there is has to be made by someone else, for example, anything that is not clear or which you do not a family member or charity. This may change in understand, you should seek professional advice. April 2016.

Third party payments Before anyone agrees to make additional payments on your behalf they should be aware If you are eligible for local authority support and that the amount could change, usually increase, the home you choose costs more than the rate once a year and they need to be confident that the local authority usually pays for someone they can sustain the payments for as long as they are required. If the additional payments stop being paid for any reason, then you should seek help and advice via Education, Health and Social Care by calling 0300 123 4131.

Once it has been established that someone is willing and able to make these payments they will be asked to sign an agreement to formalise the arrangement. Because the financing of care is a complex area it is advisable to contact the social worker who is arranging your placement with you or Education, Health and Social Care to ask for advice and individual guidance.

If you are already a resident in a care home, and no third party agreement was required at the time you became a resident, the home may seek to introduce a third party payment at a later date. Also, if a change to your arrangements is made at your request or with your agreement, for example you move to a superior room, then an additional third party payment can become due.

50 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Important information

This Directory’s helpline

This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

How solicitors can help properly known as an ‘advance decision’ setting A solicitor can give you impartial advice about out treatment that you do not want to receive wills, making gifts, estate planning and Powers in specified circumstances, which would legally of Attorney. Some can also offer guidance on have to be followed, even if you die as a result. immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct Any proposed gift out of your estate needs contribution to your fees. careful consideration of the benefits, risks and implications, particularly on any future liability Lasting Powers of Attorney (LPA) allow you to for care costs or tax liability. appoint someone you trust to make decisions about your personal welfare, including If you don’t have your own solicitor, ask family healthcare and consent to medical treatment, or friends for their recommendations. Contact and/or your property and financial affairs. An several firms, explain your situation and ask for LPA is only valid once registered with the Office an estimate of cost and an idea of time scales of the Public Guardian. It allows for a person of involved. Many firms will make home visits if your choice to make decisions on your behalf at necessary and will adapt their communications a time when you may be unable to. to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Court of Protection can issue Orders The Citizen’s Advice Bureau offers an advice directing the management of a person’s service and will be able to recommend solicitors property and financial affairs if they are in your area. incapable of managing their own affairs should they not have a LPA. The Court procedure Charitable support is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, The voluntary sector is made up of charitable, providing you have somebody sufficiently not-for-profit organisations. Charities help people trustworthy to appoint as your attorney. of all ages, backgrounds, cultures, religions and ethnic origins, in many ways, often when the An ‘advance directive’ allows you to State cannot do so. If you or someone you know communicate your wishes in respect of future is struggling to meet the costs of care there may medical treatment but it is not legally binding. well be a charity which could provide some help You may instead wish to make a living will, without affecting benefit entitlements.

Visit www.carechoices.co.uk for further assistance with your search for care 51 Occupational benevolent funds anyone who works or has worked in the book trade, as well as their dependents. The occupational benevolent sector excels in Tel: 01923 263128 ‘communities of interest’. These include people Web: www.booktradecharity.org.uk wanting to live in a religious setting, or those • The Printing Charity looking for voluntary sector homes and housing Assists those with a connection to the printing with an ethos allowing them to share their lives trade. with like-minded individuals. For example, a Tel: 01293 542820 person who has spent their life as a professional Web: www.theprintingcharity.org.uk may be seeking housing or care amongst other professional people. Another may have spent • The Royal Agricultural Benevolent Institution their working life in a motor factory and now Helps members of the farming community wants to live amongst others with the same suffering hardship. working background. Tel: 0300 303 7373 Web: www.rabi.org.uk Occupational benevolent funds make sure that their assistance will not affect any state benefits Comments, compliments and and they can often help people in difficulties to complaints claim all the allowances to which they’re entitled. Older peoples’ Pension Credit will not be affected If you use a home care agency or move into by a grant from a benevolent fund. Charities a care home you should feel able to complain can’t help if what is required is already available about any aspect of your life which affects on the National Health Service, or covered by your happiness or comfort. This might be state benefits or the local council’s social or anything from the way you are treated by staff other services, but they can often enhance basic to the quality of the food you are served. You provision. should also feel free to make comments and suggestions about possible improvements to Some examples include: your surroundings and the services provided.

• Association of Charitable Organisations (ACO) Making a complaint should not be made difficult The national UK umbrella body for trusts and for you and should not affect the standard of foundations that give grants and welfare care that you receive whether in your own home support to individuals in need. or in a care home or care home with nursing. Tel: 0207 255 4480 Care services are required under national Web: www.aco.uk.net essential standards of quality and safety to have • Help Musicians UK a simple and easy to use complaints procedure. Support for those who have worked or are working in the music profession. If you are concerned about the care that you, Tel: 0207 239 9100 a friend or a relative are receiving, it makes Web: www.helpmusicians.org.uk sense to speak to the manager of the service about your concerns before you take any further • Hospitality Action action. The problem may be resolved quite Offers assistance to all who work, or have easily once they are made aware of it. However, worked within hospitality in the UK and who if you need to make a formal complaint, you find themselves in crisis. should initially contact the registered owners of Tel: 0203 004 5500; Grants: 0203 004 5507 the service. They have a duty to respond to any Web: www.hospitalityaction.org.uk complaints made. Visit www.cornwall.gov.uk • The Book Trade Charity for information about how to complain about Practical, emotional and financial support to council services.

52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care If your complaint is about a breach of regulations, contact your local office of the Care Quality Commission (see below for more information about the CQC).

If your local authority has arranged and funded a place for you in a care home or has contributed to a home care service, another option is to complain to your social worker/care manager or the department’s designated complaints manager.

If you have been unable to resolve your complaint you can contact the Local Government Ombudsman on 0300 061 0614 and ask them to assist you. The Local Government Ombudsman looks at complaints about councils and some Following an inspection, each care home and other authorities and organisations, including home care agency is given a report of how it adult social care providers (such as care homes rates against national essential standards of and home care providers). It is a free service. quality and safety. CQC has also started rating Its job is to investigate complaints in a fair and services as ‘Outstanding’, ‘Good’, ‘Requires independent way. Improvement’ and ‘Inadequate’. By March 2016, CQC expects to have rated every adult social Inspecting and regulating care care service in England. services When considering care services, it’s always a All care providers must be registered under good idea to check a service’s inspection report a system which brings adult social care, and rating on the Care Quality Commission’s independent healthcare and the NHS under a comprehensive website: www.cqc.org.uk or ask single set of essential standards of quality and the care provider you are considering for a copy safety. of their latest inspection report.

The Care Quality Commission (CQC) registers, For any enquiries or to register a concern or a inspects and reviews all adult social care and complaint, phone the CQC on: 03000 616161 healthcare services in England in the public, or email: [email protected] private and voluntary sectors. This includes care The Care Quality Commission, Citygate, homes, care homes with nursing, home care Gallowgate, Newcastle upon Tyne NE1 4PA agencies and NHS services, amongst others.

Inspectors carry out a mixture of announced and Out-of-county care unannounced inspections looking at the quality and safety of the care provided. They look at Did you know you can choose a care home whether the service is: Safe; Effective; Caring; outside your home county? You may want to be Responsive to people’s needs; and Well-led. closer to friends, family members or you may Inspection teams are led by an experienced want to relocate to another part of the country. CQC manager and often include experts in their If your care home place is state-funded, your field. The team may also include professional or home county local authority is still responsible for clinical staff; Experts by Experience; people who your care fees, even if you choose a care home in use services and carers. another region. The home you choose must be

Visit www.carechoices.co.uk for further assistance with your search for care 53 suitable for your assessed needs and comply with • a paid carer or volunteer; the terms and conditions set by the authority. • a health worker, social care or other worker; The fees that your local authority will pay may vary. They may offer you the fees you would • a relative, friend or neighbour; receive if you remained within the county, or they • another resident or service user; may offer you the fees that the local authority • an occasional visitor or someone who is would pay in your chosen region. providing a service; or You must seek further advice before making your • someone who deliberately exploits vulnerable decision. If you’re self-funded, obviously you people. have freedom of choice. If you think someone is being abused call For information on care provision in Cornwall and Cornwall Council’s Education, Health and Social other regions, contact this Directory’s helpline on Care Department on 0300 123 4131. Your freephone 0800 389 2077 with details of your concerns will be taken seriously and will receive requirements. prompt attention, advice and support.

Protecting vulnerable adults If the abuse is also a crime such as assault, racial harassment, rape or theft you should involve Vulnerable adults may experience abuse, neglect the police to prevent someone else from being and worse. A vulnerable adult is a person aged abused. If the police are involved Education, 18 years or over who may be unable to take care Health and Social Care will work with them and of themselves, or protect themselves from harm with you to support you. or from being exploited. If you are worried about contacting the police What is adult abuse? you can contact Education, Health and Social Abuse is mistreatment by any other person or Care on 0300 123 4131 to talk things over first. persons that violates a person’s human and If immediate action is needed dial 999. civil rights. The abuse can vary from treating someone with disrespect in a way which You can also: significantly affects the person’s quality of life, to • contact the Care Quality Commission (CQC) on causing actual physical suffering. 03000 616161 if the vulnerable adult is living in a registered care home, care home with It can happen anywhere – at home, in a care nursing or receiving home care services. home or a care home with nursing, a hospital, in the workplace, at a day centre or educational • let a public service professional, such as a social establishment, in supported housing or in the worker, community nurse, GP, probation officer street. or district nurse know your concerns. They have responsibilities under the county’s adult Forms of abuse could be physical, sexual, protection procedure and can advise you about psychological, emotional or financial. It could what to do next. also cover the issues of neglect and institutional abuse – where the abuse affects more than The Disclosure and Barring Service one person within an organisation and is not There is a barring system for all those intending addressed by the service’s management. to work, or working with children and vulnerable adults. Who might be causing the abuse? The person who is responsible for the abuse may In 2012, the Criminal Records Bureau (CRB) and be known to the person abused and could be: the Independent Safeguarding Authority (ISA)

54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care merged into the Disclosure and Barring Service from the Disclosure and Barring Service (DBS). (DBS). Requests for such checks must be made to the DBS. CRB checks are now called DBS checks. Care providers and suppliers of care workers The organisation will provide a joined up, are also required to refer workers to the DBS seamless service combining the criminal where, in their view, the individual has been records checking and barring functions. For guilty of misconduct that harmed or placed disclosure information and services, visit the DBS at risk of harm, a vulnerable adult. People who homepage: www.gov.uk/dbs know they are confirmed on the list but seek employment in care positions will face criminal Care home owners, home care agencies and charges including possible imprisonment. It is employment agencies which supply care workers also an offence for an employer or voluntary are required to request checks as part of a range organisation knowingly to employ a barred of pre-employment checks, including disclosures person in a regulated activity role. Residential care in Cornwall

This Directory is divided into geographical areas listed on this map.

Home care providers can be found on page 33.

West Cornwall 56

Central Cornwall 61

East Cornwall 67

Visit www.carechoices.co.uk for further assistance with your search for care 55 West Cornwall care homes

ACORN PARK LODGE CORNWALL CARE RESPITE SERVICES 22 Park Road, Redruth TR15 2JG 38 Polweath Road, Treneere, Penzance TR18 3PN Tel: 01209 698595 LDA Tel: 01736 330638 OP PD LDA MH SI YA

ALBANY HOUSE COURTLANDS CARE HOME 129 Albany Road, Redruth TR15 2JB Rosudgeon, Penzance TR20 9PN Tel: 01209 210526 LDA MH Tel: 01736 710476 OP D PD

ANTRON MANOR CARE HOME CROSSROADS HOUSE CARE HOME Antron Hill, Mabe Burnthouse, Penryn TR10 9HH Scorrier, Redruth TR16 5BP Tel: 01326 376570 OP Tel: 01209 820551 OP D MH SI

APPLEDOWN DOWNES RESIDENTIAL CARE HOME, THE 15 Heather Lane, Canonstown, Hayle TR27 6NG Foundry Hill, Hayle TR27 4HW Tel: 01736 740552 LDA Tel: 01736 754400 OP

AR-LYN RESIDENTIAL HOME FAIR VIEW Vicarage Lane, Lelant, St Ives TR26 3JZ Croft Mitchell, Troon, Camborne TR14 9JH Tel: 01736 753330 OP PD SI Tel: 01209 831662 OP LDA

BLACKWOOD Advert inside front cover FAIRFIELD HOUSE Roskear, Camborne TR14 8BA Bridge, Portreath, Redruth TR16 4QG Tel: 01209 713498 OP D PD MH Tel: 01209 200544 LDA

BOSENCE FARM GARSEWEDNACK RESIDENTIAL HOME Bosence Road, Townshend, Hayle TR27 6AN 132 Albany Road, Redruth TR15 2HZ Tel: 01736 850006 AD Tel: 01209 215798 OP D MH

BREAGE HOUSE GODOLPHIN HOUSE CARE HOME Breage, Helston TR13 9PW 42 Godolphin Road, Helston TR13 8QF Tel: 01326 565805 OP D PD LDA YA Tel: 01326 572609 OP D PD MH

CARRICK LODGE GREEN, THE Belyars Lane, St Ives TR26 2BZ Drump Road, Redruth TR15 1LU Tel: 01736 794353 OP D MH Tel: 01209 215250 Advert inside front cover D MH

CHY AN TOWANS HARBOUR HOUSE 11 Upton Towans, Hayle TR27 5BJ Penberthy Road, Portreath, Redruth TR16 4LW Tel: 01736 754152 LDA Tel: 01209 843276 OP D

CHY BYGHAN RESIDENTIAL HOME HEADLANDS Sunny Corner Lane, Sennen, Penzance TR19 7AX Headland Road, Carbis Bay, St Ives TR26 2NT Tel: 01736 871459 OP Tel: 01736 795769 Advert inside front cover OP D

CHYPONS RESIDENTIAL HOME HIGHDOWNS RESIDENTIAL HOME Clifton Hill, Newlyn, Penzance TR18 5BU Highdowns, Blackrock, Camborne TR14 9PD Tel: 01736 362492 OP D MH Tel: 01209 832261 LDA MH

COACH HOUSE, THE HILLCREST Newmill Road, Gulval, Penzance TR20 8UR 2 Trefusis Road, Redruth TR15 2JH Tel: 01736 332133 OP PD LDA YA Tel: 01209 698595 LDA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care West Cornwall care homes continued

HUTHNANCE PARK PENMENETH HOUSE Nancegollan, Helston TR13 0AZ 16 Penpol Avenue, Hayle TR27 4NQ Tel: 01209 200544 LDA Tel: 01736 752359 OP

LANGHOLME PINES, THE Arwenack Avenue, Falmouth TR11 3LD Poldory, Carharrack, Redruth TR16 5HS Tel: 01326 314512 OP Tel: 01209 200544 YA

LITTLE TREFEWHA CARE HOME PINE TREES CARE CENTRE Praze-An-Beeble, Camborne TR14 0JZ 15 Horsepool Road, Connor Downs, Hayle TR27 5DZ Tel: 01209 831566 OP Tel: 01736 753249 OP

LOWENAC POLVENTON RESIDENTIAL CARE HOME 2 Lowenac Gardens, Camborne TR14 7EX St Keverne, Helston TR12 6NS Tel: 01209 200544 LDA Tel: 01326 280734 OP D PD MH

LYNDHURST RICHMOND HOUSE Hea Road, Heamoor, Penzance TR18 3HB 31 Richmond Street, Heamoor, Penzance TR18 3ET Tel: 01736 331008 LDA Tel: 01736 331005 LDA

MENWINNION COUNTRY HOUSE RIDGEWOOD Lamorna Valley, Penzance TR19 6BJ 54 Mount Pleasant Road, Camborne TR14 7RJ Tel: 01736 810233 OP D PD MH Tel: 01209 710799 LDA

MOROVAHVIEW RESIDENTIAL HOME RIDGEWOOD LODGE 1 Bar View Lane, Hayle TR27 4AJ 51 Roskear, Camborne TR14 8DQ Tel: 01736 753772 OP D MH Tel: 01209 714032 LDA MH

MOUNT PLEASANT HOUSE (CAMBORNE) ROSCARRACK HOUSE Pentalek Road, Camborne TR14 7RQ Bickland Water Road, Falmouth TR11 4SB Tel: 01209 716424 OP Tel: 01326 312498 OP

OLD MANOR HOUSE, THE ROSE HOUSE 6 Regent Terrace, Penzance TR18 4DW Wheal Rose, Scorrier, Redruth TR16 5DF Tel: 01736 363742 OP Tel: 01209 891090 LDA MH YA

PARC VRO RESIDENTIAL HOME ROSEDENE HOUSE Mawgan-in-Meneage, Mawgan, Helston TR12 6AY 22 Rosewarne, Camborne TR14 8BE Tel: 01326 221275 Advert page 57 OP D MH Tel: 01209 714238 LDA

PENDARVES 3 Pendarves Road, Camborne TR14 8QB Parc Vro Tel: 01209 610827 LDA YA ‘A well established family run home set in beautiful country surroundings’ PENDARVES RESIDENTIAL CARE HOME We are a small, friendly home with exceptional staff and home 25 Pendarves Road, Camborne TR14 7QF cooking, all facilities offered. Day Care and trial visits welcome. Tel: 01209 714576 OP PD SI High standard of Dementia Care available. For a brochure and to arrange a visit please tel: 01326 221275 PENLEE RESIDENTIAL CARE HOME REG. MAN Alison Stevenson. 56 Morrab Road, Penzance TR18 4EP Parc Vro, Mawgan, Helston TR12 6AY Tel: 01736 364102 OP D MH Registered with CQC. Member of NCA.

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 57 West Cornwall care homes continued

ROSEMERRYN STATION VILLA 2a Cadogan Road, Camborne, Cornwall TR14 7RS 18 Station Hill, Hayle TR27 4NG Tel: 01209 610210 LDA YA Tel: 01736 755251 OP D PD LDA YA

ROSEWARNE TOLVERTH HOUSE Holman Park, Tehidy Road, Camborne TR14 8FD Long Rock, Penzance TR20 8JQ Tel: 01209 713729 OP D PD LDA SI YA Tel: 01736 710736 OP D PD MH AD

ROSEWARNE CARE TREFUSIS Largiemore, 42 Tehidy Road, Camborne TR14 8LL 38 Trefusis Road, Redruth TR15 2JH Tel: 01209 712854 LDA Tel: 01209 219333 LDA YA

SHELDON HOUSE NURSING HOME TRELAWNEY HOUSE Sea View Road, Falmouth TR11 4EF Polladras, Breage, Helston TR13 9NT Tel: 01326 313411 OP D Tel: 01736 763334 LDA YA

SILVERDALE TREMETHICK HOUSE 10 Trewirgie Road, Redruth TR15 2SP Meadowside, Redruth TR15 3AL Tel: 01209 217585 LDA Tel: 01209 215713 OP D

ST CLAIR HOUSE TREVEAN GARDENS, 22–25 32 Basset Road, Camborne TR14 8SL Alverton Terrace, Penzance TR18 4JD Tel: 01209 713273 OP Tel: 01736 361369 LDA

ST MARY’S HAVEN RESIDENTIAL TREWITHEN St Mary’s Street, Penzance TR18 2DH Treslothan, Camborne TR14 9LP Tel: 01736 367342 OP D PD Tel: 01209 612151 LDA YA

ST MARY’S HAVEN RESPITE WHITE HOUSE, THE St Mary’s Street, Penzance TR18 2DH 128 Dracaena Avenue, Falmouth TR11 2ER Tel: 01736 367342 OP Tel: 01326 318318 OP

St Michael’s Mount

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care West Cornwall care homes with nursing

BEECHES, THE PONSANDANE 22 St George’s Road, Hayle TR27 4AH Chyandour Terrace, Penzance TR18 3LT Tel: 01736 752725 Advert inside back cover OP D PD Tel: 01736 330063 OP D PD LDA

BENONI NURSING HOME LTD PORTHGWARA NURSING HOME 12 Carrallack Terrace, St Just, Penzance TR19 7LW North Corner, Coverack, Helston TR12 6TG Tel: 01736 788433 OP D PD Tel: 01326 280307 OP PD YA

BONAER CARE HOME SHELDON HOUSE 17 Station Hill, Hayle TR27 4NG NURSING HOME Tel: 01736 752090 OP PD SI Sea View Road, Falmouth TR11 4EF Tel: 01326 313411 OP D CHYLIDN Valley Lane, Carnon Downs, Truro TR3 6LP ST MARTIN’S Tel: 01872 863900 LDA YA St Martin’s Crescent, Camborne TR14 7HJ Tel: 01209 713512 Advert inside front cover OP D PD MH CORNWALLIS NURSING HOME Trewidden Road, St Ives TR26 2BX ST TERESA’S CARE HOME Tel: 01736 796856 OP D MH WITH NURSING Long Rock, Penzance TR20 9BJ FAIRHOLME Tel: 01736 710336 PD YA Roskear, Camborne TR14 8DN Tel: 01209 714491 Advert below OP PD YA TREFULA HOUSE St Day, Redruth TR16 5ET GLENCOE CARE HOME Tel: 01209 820215 OP D PD MH 23 Churchtown Road, Gwithian, Hayle TR27 5BX Tel: 01736 752216 OP D PD LDA TREGENNA HOUSE Pendarves Road, Camborne TR14 7QG KING CHARLES COURT Tel: 01209 713040 OP D MH Marlborough Road, Falmouth TR11 3LR Tel: 01326 311155 OP D PD SI TRENGROUSE Trengrouse Way, Helston TR13 8BA PENHELLIS NURSING HOME Tel: 01326 573382 Advert inside front cover OP D Cross Street, Helston TR13 8NQ Tel: 01326 565840 OP D PD SI TREVAYLOR MANOR Gulval, Penzance TR20 8UR POLDHU Tel: 01736 350856 OP D PD MH Poldhu Cove, Mullion, Helston TR12 7JB Tel: 01326 240977 OP PD TREVERN 72 Melville Road, Falmouth TR11 4DD FAIRHOLME Tel: 01326 312833 Advert inside front cover OP D MH NURSING HOME TREWARTHA 24 hour care provided by experienced qualified nurses in a warm and caring environment Trewartha Estate, Carbis Bay, St Ives TR26 2TQ ◆ Short and long term placements ◆ Tel: 01736 797183 Advert inside front cover D MH ◆ Competitive fees ◆ ◆ Good home cooking with special diets catered for ◆ ◆ Regular visits from the chiropodist and hairdresser ◆ ◆ Excellent links within the community ◆ ROSKEAR, CAMBORNE, CORNWALL TR14 8DN A countywide list of home care providers starts TELEPHONE: (01209) 714491 on page 33. WWW.FAIRHOLME.CO.UK

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 59 Longview Care Home

$IDPLO\UXQKRPHRIIHULQJDKLJKVWDQGDUGRI GHPHQWLDFDUHLQ&RUQZDOO(VWDEOLVKHGVLQFH ZHVSHFLDOLVHLQGHPHQWLDFDUHSURYLVLRQ ‡$FDUHHQYLURQPHQWGHVLJQHGWR ‡6SHFLDOLVHGLQIXOOWLPHUHVSLWHDQG SURPRWHLQGHSHQGHQFHDQGZHOOEHLQJ GD\FDUH ‡$QHQYLURQPHQWZKHUHZHSURPRWH ‡2IIHUVKRPHFRRNHGIRRGZLWK DQGVDIHJXDUGKHDOWKZHOIDUHDQG YDULHGPHQXV TXDOLW\RIOLIH ‡:HKDYHDYLVLWLQJFKLURSRGLVW ‡:HHQJDJHZLWKIDPLO\PHPEHUVDQG KDLUGUHVVHUDQGRFFXSDWLRQDOWKHUDSLVWV FDUHUVDVFDUHSDUWQHUV ‡$YDULHW\RIGDLO\HQWHUWDLQPHQWDQG ‡3HUVRQFHQWHUHGFDUHLVSDUDPRXQW UHFUHDWLRQDOSURJUDPPHVDUHRUJDQLVHG DVFKRLFHVZLVKHVOLNHVDQGGLVOLNHV IRUWKHUHVLGHQWV DUHNHSWDWWKHKHDUWRIFDUHSODQQLQJ ‡6HWLQWKUHHDFUHVRIEHDXWLIXO ‡:HDLPWRDOOHYLDWHSHRSOH·VORQHOLQHVV ODQGVFDSHGJDUGHQV DQGLVRODWLRQ )RUDIUHHEURFKXUHRUWRÀQGRXW how we can help, please call the home manager on: 01872 573378

Longview committed to caring Longview/RQJYLHZ&DUH+RPH5RVHKLOO*RRQKDYHUQ7UXUR&RUQZDOO75-; Care Home, Rosehill, Goonhavern, Truro, Cornwall, TR4 9JX

longview-links.indd 1 23/11/11 15:04:54

Longview committed to caring

Longview committed to caring Central Cornwall care homes

AVERLEA RESIDENTIAL HOME EAST WHEAL ROSE Fore Street, Polgooth, St Austell PL26 7BP St Newlyn East, Newquay TR8 5JD Tel: 01726 66892 OP D Tel: 01872 510750 LDA YA

BAWDEN MANOR FARM GROVE, THE West Polperro, St Agnes TR5 0ST 181 Charlestown Road, Charlestown, St Austell PL25 3NP Tel: 01872 552237 LDA YA Tel: 01726 76481 OP

BEACH, THE HEIGHTLEA Alexandra Road, Newquay TR7 3NB Old Falmouth Road, Truro TR1 2HN Tel: 01326 371000 LDA Tel: 01872 263344 LDA YA

BIGWIG HOUSE HOLLIES, THE Rhubarb Hill, Holywell Bay, Newquay TR8 5PT 1 Tremodrett Road, St Austell PL26 8JA Tel: 01637 831220 PD YA Tel: 01726 890247 OP D PD MH SI

BOS Y’N DRE HOLLYBUSH RESIDENTIAL HOME 76 Bodmin Road, St Austell PL25 5AG 45 Glamis Road, Newquay TR7 2RY Tel: 01726 74629 LDA Tel: 01637 874148 OP D

BRAKE MANOR, THE ISMEER 97 Bodmin Road, St Austell PL25 5AG Trewollock Lane, Gorran Haven, St Austell PL26 6NT Tel: 01726 61518 Advert page 66 OP D Tel: 01726 843480 OP D

CAPRERA KERNOU RESIDENTIAL HOME 61 Truro Road, St Austell PL25 5JG West Cliff, Porthtowan, Truro TR4 8AE Tel: 01726 72956 OP D MH YA Tel: 01209 890386 LDA

CHY KOES KIMBERLEY COURT Woodland Road, St Austell PL25 4RA Kimberley Close, Crantock Street, Newquay TR7 1JG Tel: 01726 76045 PD Tel: 01637 850316 OP D

CLOVELLY HOUSE CARE HOME LILENA RESIDENTIAL CARE HOME St Michael’s Road, Newquay TR7 1RA 2 Quintrell Road, St Columb Minor, Newquay TR7 3DZ Tel: 01637 876668 OP Tel: 01637 877662 MH

COPPER BEECHES LODGE LITTLECROFT 52 Truro Road, St Austell PL25 5JJ Rhubarb Hill, Hollywell Bay, Newquay TR8 5PT Tel: 01726 74024 LDA YA Tel: 01637 830489 LDA YA

CRANTOCK LODGE RESIDENTIAL HOME LONGVIEW CARE HOME LTD 34 Bonython Road, Newquay TR7 3AN Rosehill, Goonhavern, Truro TR4 9JX Tel: 01637 872112 Advert page 46 OP Tel: 01872 573378 Advert page 60 OP D PD MH

CRESCENT RESIDENTIAL CARE HOME, THE LOWENA 1 Island Crescent, Newquay TR7 1DZ Mitchell Hill, Truro TR1 1JX Tel: 01637 874493 MH Tel: 01872 270013 LDA

CROSS KEYS LOWENVA CARE 17 Church Road, Penryn TR10 8DA Rescorla, St Austell PL26 8YT Tel: 01326 372979 LDA YA Tel: 01726 850823 LDA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 61 Mount Pleasant page.indd 1 17/03/2015 10:56 Central Cornwall care homes continued

MANSE, THE PHILIPHAUGH MANOR 15 Cargoll Road, St Newlyn East, Newquay TR8 5LB Station Road, St Columb Major TR9 6BX Tel: 01872 510844 OP D Tel: 01637 880520 OP D LDA MH

MENNA HOUSE QUMRAN REST HOME Menna, Grampound Road, Truro TR2 4HA 7 Trevose Avenue, Newquay TR7 1NJ Tel: 01726 883478 LDA YA Tel: 01637 876699 OP D

MONTROSE BARN REDANNICK Rose-In-Vale, Mithian, St Agnes TR5 0QE Redannick Lane, Truro TR1 2JP Tel: 01872 553059 LDA Tel: 01872 276889 Advert inside front cover D MH

MOUNT PLEASANT CARE HOME (ST AGNES) ROSEHILL HOUSE RESIDENTIAL HOME 18 Rosemundy, St Agnes TR5 0UD Middleway, St Blazey, Par PL24 2LB Tel: 01872 553165 Advert page 62 OP Tel: 01726 812424 OP D

MYRTLE COTTAGE ROWANS RESIDENTIAL CARE HOME 16 Fore Street, St Blazey PL24 2NJ 31 Goonown, St Agnes TR5 0UY Tel: 01726 813806 PD LDA SI Tel: 01872 552147 OP

NAK CENTRE, THE SEPTEMBER LODGE Sundial House, Coosebean, Truro TR4 9EA Wheal Hope, Goonhaven, Truro TR4 9QJ Tel: 01872 241878 LDA Tel: 01872 571879 LDA

OCEAN HILL LODGE RESIDENTIAL CARE HOME SPRINGFIELD HOUSE 4/6 Trelawney Road, Newquay TR7 2DW Perrancoombe, Perranporth TR6 0JA Tel: 01637 874595 OP D Tel: 01872 573538 LDA YA

PENBERTHY Advert inside front cover ST ERME CAMPUS 111 Mountwise, Newquay TR7 2BT St Erme, Truro TR4 9BW Tel: 01637 873845 OP D PD MH Tel: 01872 264231 LDA YA

PENRICE HOUSE ST GEORGE’S HOTEL CARE HOME Porthpean, St Austell PL26 6AZ St George’s Road, Truro TR1 3JE Tel: 01726 73067 OP Tel: 01872 272554 Advert page 64 OP

PENROSE FARM SUNNINGDALE HOUSE Bodmin Road, Goonhavern, Truro TR4 9QF Boscawen Road, Perranporth TR6 0EP Tel: 01209 200544 YA Tel: 01872 571151 OP D MH

PENTIRE SUNNYDENE 15 Pentire Crescent, Newquay TR7 1PU 5 Mill Hill, Lostwithiel PL22 0HB Tel: 01637 879589 LDA YA Tel: 01208 872602 LDA

PENTREE LODGE RESIDENTIAL CARE HOME TANGLEWOOD 63/65 Pentire Avenue, Pentire, Newquay TR7 1PD Coombe Road, Lanjeth, St Austell PL26 7TF Tel: 01637 877662 MH Tel: 01726 71088 LDA YA

PERRAN BAY CARE HOME TARRANT HOUSE St Piran’s Road, Perranporth TR6 0BH 2 Southview, Perrancombe, Perranporth TR6 0JB Tel: 01872 572275 OP Tel: 01872 572214 LDA YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 63 Central Cornwall care homes continued

TRAMWAYS TRELAWNEY 39 Trebarwith Crescent, Newquay TR7 1DX 34 Brookside, St Austell PL25 4HL Tel: 01637 874418 LDA Tel: 01726 69735 LDA TRECARREL CARE HOME TRELOWEN Castle Dore Road, Tywardreath PL24 2TR 1 Blowing House Lane, St Austell PL25 5AT Tel: 01726 813588 OP D Tel: 01726 65366 LDA TREGARNE TRESEDER HOUSE North Street, St Austell PL25 5QE 111 Moresk Road, Truro TR1 1BP Tel: 01726 72429 LDA Tel: 01872 274172 LDA TREGOLLS MANOR TRESILLIAN RESIDENTIAL HOME Tregolls Road, Truro TR1 1XQ 41 Eastcliffe Road, Par, PL24 2AJ Tel: 01872 223330 OP Tel: 01726 814834 PD YA

St George’s Hotel Care Home

At St George’s you will feel at home, not in a home.

. A lovely house with a caring and comfortable . 24-hour care atmosphere . Level walking ground to shops (5 mins) WHERE QUALITY OF LIFE IS IMPORTANT . Private telephones & individual numbers in . Visiting hairdresser and chiropodist We have been caring for people since 1978. all rooms (no line rental charged, standard BT call . Grade II listed building Visit us and talk to our residents. charges apply)

St. George’s Road, Truro, Cornwall TR1 3JE . Owner: Mr R. Little . Contact: Mrs J. Coon – Manager . Tel: 01872 272554 F_BAR_8798 Cornwall Care Choices advert_184x108mm._Layout 1 05/03/2015 16:04 Page 1

Feel right at home with Barchester care homes At Barchester we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs. Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life. Nursing • Residential • Dementia • Respite

If you would like a tour of Kenwyn Kernow House one of our homes or just Newmills Lane, Landlake Road, need some friendly advice, Truro, Cornwall, Launceston, Cornwall, your local Barchester care TR1 3EB PL15 9HP home will be happy to help. 01872 464 403 01566 461 160 www.barchester.com

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

64 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Central Cornwall care homes continued

TRESLEIGH ZION HOUSE Fore Street, Grampound Road, Truro TR2 4DU Higher Trevellas, St Agnes TR5 0XS Tel: 01726 883431 LDA YA Tel: 01872 552650 D LDA WENTWORTH RESIDENTIAL HOME 59 South Street, St Austell PL25 5BN Tel: 01726 72941 Advert adjacent OP A family run residential home for WILLOWS, THE the past 40 years. Halvarras Park, Playing Park, Truro TR3 6HE Close to St Austell town centre and Tel: 01872 865588 LDA YA it’s amenities, situated in an acre of gardens with lovely views looking WOODLAND down over the valley. Woodland Road, St Austell PL25 4RA Providing Long term Care & Respite Tel: 01726 72903 Advert inside front cover OP D MH Care. 59 South Street WOODSIDE FARM HOUSE 01726 72941 St Austell Edgecumbe Road, St Austell PL25 5SW [email protected] Cornwall www.wentworthcarehome.co.uk PL25 5BN Tel: 01726 77401 LDA

Central Cornwall care homes with nursing

ALEXANDRA NURSING HOME COWBRIDGE NURSING HOME 11 Alexandra Road, Porth, Newquay TR7 3ND Rose Hill, Lostwithiel PL22 0JW Tel: 01637 877508 OP D Tel: 01208 872227 OP D MH

AMBERLEY HOUSE CARE HOME ELMSLEIGH CARE HOME Advert page 66 The Crescent, Truro TR1 3ES St Andrew’s Road, Par PL24 2LX Tel: 01872 271921 OP Tel: 01726 812277 OP D PD MH SI YA AD

CAPRERA ESHCOL HOUSE NURSING HOME 61 Truro Road, St Austell PL25 5JG 12 Clifton Terrace, Portscatho, Truro TR2 5HR Tel: 01726 729560 OP D MH YA Tel: 01872 580291 OP D PD MH

CARRICK KENWYN 11 Carlyon Road, Playing Place, Truro TR3 6EU Newmills Lane, Kenwyn Hill, Truro TR1 3EB Tel: 01872 864657 LDA YA Tel: 01872 464403 Advert page 64 OP D PD MH YA

CATHEDRAL VIEW HOUSE MOUNTFORD Advert inside front cover Kenwyn Church Road, Truro TR1 3DR Cyril Road, Truro TR1 3TB Tel: 01872 222132 OP D PD Tel: 01872 274097 OP D PD MH

CLINTON HOUSE NURSING HOME NEWQUAY NURSING AND RESIDENTIAL HOME 75 Truro Road, St Austell PL25 5JQ 55-57 Pentire Avenue, Newquay TR7 1PD Tel: 01726 63663 Advert page 66 OP PD Tel: 01637 873314 OP

COLLAMERE NURSING HOME NORTH HILL HOUSE 52 Grenville Road, Lostwithiel PL22 0RA 7 North Hill Park, St Austell PL25 4BJ Tel: 01208 872810 Advert page 66 OP Tel: 01726 72647 OP

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 65 “Support,“Support, thoughtfulnessthoughtfulness andand carecare;; II havehave themthem all”all”

At our care homes we deliver high quality Brake Manor care in a warm friendly environment Bodmin Road, St. Austell, Cornwall that encourages dignity, privacy and T: 01726 61518 independence. Our residents’ needs are Clinton House at the forefront of how we work. Truro Road, St. Austell, Cornwall T: 01726 63663 Permanent & respite places are always Collamere Nursing Home avaliable throughout our group. Grenville Road, Lostwithiel, Cornwall T: 01208 872810 The ultimate goal of the Morleigh Group Elmsleigh Care Home is to make sure all of our service users are St Andrew’s Road, Par, Cornwall treated with the respect and dignity they T: 01726 812277 deserve because after all we are Caring St Theresa’s Care Centre For Those Who Deserve The Best. St Therese Close, Callington, Cornwall T: 01579 383488 Tregertha Court Station Road, East Looe T: 01503 262014

For all bed enquirers please call: 0333 440 1250 or for more information, please visit www.carehomescornwall.com Central Cornwall care homes with nursing continued

OLD ROSELYON MANOR NURSING HOME, THE ST MARGARET’S NURSING HOME Par PL24 2LN Mylords Road, Fraddon, St Columb TR9 6LX Tel: 01726 814297 OP D PD Tel: 01726 861497 OP

ROSELAND CARE LTD TREVARNA 23 Fore Street, Tregony TR2 5PD 4 Carlyon Road, St Austell PL25 4LD “Support,“Support, Tel: 01872 530665 OP D PD Tel: 01726 75066 Advert inside front cover OP D MH thoughtfulnessthoughtfulness SANSIGRA CARE HOME A countywide list of home care providers starts High Road, Zelah, Truro TR4 9HN on page 33. andand carecare;; II havehave Tel: 01872 540363 LDA themthem all”all” East Cornwall care homes

APPLEBY LODGE COOMBE HOUSE RESIDENTIAL HOME Launceston Road, Kelly Bray, Callington PL17 7JE Lamellion, Liskeard PL14 4JU Tel: 01579 383979 OP Tel: 01579 346819 OP D MH

ATLANTIS CARE HOME CROMARTY HOUSE Polperro Road, Polperro PL13 2JP 11 Priory Road, Bodmin PL31 2AF Tel: 01503 272243 OP D Tel: 01208 78607 LDA

BARNFIELD HOUSE EIRENIKON PARK RESIDENTIAL HOME 9/10 Barnfield Terrace, Liskeard PL14 4DT Bossiney Road, Tintagel PL34 0AE Tel: 01579 347617 OP PD MH YA Tel: 01840 770252 OP

BOISDALE HOUSE ELDON HOUSE RESIDENTIAL HOME 78 North Road, Saltash PL12 6BE Downgate, Upton Cross, Liskeard PL14 5AJ Tel: 01752 846822 Tel: 01579 362686 At our care homes we deliver high quality Brake Manor OP LDA YA OP D PD LDA MH SI YA AD care in a warm friendly environment Bodmin Road, St. Austell, Cornwall BOWDEN-DERRA PARK ELMSLEA CARE HOME that encourages dignity, privacy and T: 01726 61518 Polyphant, Launceston PL15 7PU 34 Dunheved Road, Launceston PL15 9JQ independence. Our residents’ needs are Clinton House Tel: 01566 880340 D PD LDA MH SI Tel: 01566 777661 MH Truro Road, St. Austell, Cornwall at the forefront of how we work. CHY KERES EVENTIDE RESIDENTIAL HOME LTD T: 01726 63663 Tregadillett, Launceston PL15 7EU 22 Downs View, Bude EX23 8RQ Permanent & respite places are always Collamere Nursing Home Tel: 01566 779805 LDA Tel: 01288 352602 OP Grenville Road, Lostwithiel, Cornwall avaliable throughout our group. CHYVARHAS Advert inside front cover FAIRFIELD COUNTRY REST HOME T: 01208 872810 22 Saltash Road, Callington PL17 7EF Launcells, Bude EX23 9NH The ultimate goal of the Morleigh Group Elmsleigh Care Home Tel: 01579 383104 OP D PD LDA MH SI YA AD Tel: 01288 381241 OP D is to make sure all of our service users are St Andrew’s Road, Par, Cornwall T: 01726 812277 CLANN HOUSE FERNLEIGH HOUSE treated with the respect and dignity they Clann Lane, , Bodmin PL30 5HD Albaston, Gunnislake PL18 9AJ St Theresa’s Care Centre deserve because after all we are Caring Tel: 01208 831305 D MH YA Tel: 01822 832926 OP D PD MH SI For Those Who Deserve The Best. St Therese Close, Callington, Cornwall T: 01579 383488 CLUBWORTHY HOUSE GARDEN HOUSE Clubworthy, Launceston PL15 8NZ Polyphant, Launceston PL15 7PU Tregertha Court Tel: 01566 785435 LDA Tel: 01566 880340 D PD LDA MH SI Station Road, East Looe T: 01503 262014

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs For all bed enquirers please call: 0333 440 1250 Advertisers are highlighted or for more information, please visit www.carehomescornwall.com Visit www.carechoices.co.uk for further assistance with your search for care 67 East Cornwall care homes continued

HELEBRIDGE HOUSE MANOR HOUSE Hele Road, Marhamchurch, Bude EX23 0JB Higher Tremar, Liskeard PL14 5HJ Tel: 01288 361310 LDA Tel: 01579 343534 OP D MH

HIGHER KEASON CARE HOME MARRAY HOUSE Higher Keason Farm, St Ive, Liskeard PL14 3NE 12/14 Essa Road, Saltash PL12 4ED Tel: 01752 844488 Tel: 01579 383137 LDA OP MICHAEL BATT FOUNDATION (VALUED LIFE HIGHERMEAD CARE HOME PROJECTS) - 13 LONGMEADOW ROAD College Road, Camelford PL32 9TL 13 Longmeadow Road, Saltash PL12 6DW Tel: 01840 212528 OP D Tel: 01752 310531 LDA HIGHPOINT LODGE NEW WITHEVEN 69 Molesworth Street, Wadebridge PL27 7DS Jacobstow, Bude EX23 0BX Tel: 01208 814525 OP MH Tel: 01566 781285 LDA YA HILLSBOROUGH RESIDENTIAL HOME OLD VICARAGE CARE HOME Southern Road, Callington PL17 7ER Antony, Torpoint PL11 3AQ Tel: 01579 383138 OP D PD SI Tel: 01752 812384 OP D PD MH

KILKHAMPTON LODGE PEN INNEY HOUSE Kilkhmpton Road, Kilkhampton, Bude EX23 9PA Lenwannick PL15 7QD Tel: 01288 321129 LDA MH YA Tel: 01566 782318 OP D PD

KILMAR HOUSE PENBOWNDER HOUSE Higher Lux Street, Liskeard PL14 3JU Trebursye, Launceston PL15 7ES Tel: 01566 774752 Tel: 01579 343066 OP OP D LDA MH RNID ACTION ON HEARING LOSS KINGSLEIGH HOUSE 16 PENDEAN COURT 15–17 Culver Road, Saltash PL12 4DP Barras Cross, Liskeard PL14 6DZ Tel: 01752 848913 OP LDA SI YA Tel: 01579 340201 PD LDA MH SI YA KINGSTON HOUSE PENDREA HOUSE Miners Way, Liskeard PL14 3ET 14 Westheath Avenue, Bodmin PL31 1QH Tel: 01579 346993 PD LDA SI YA Tel: 01208 74338 OP LISKEARD EVENTIDE HOME PENGOVER 14 Castle Street, Liskeard PL14 3AU Pengover Road, Liskeard PL14 3EN Tel: 01579 342676 Advert below OP Tel: 01579 343397 Advert inside front cover OP D MH LISKEARD EVENTIDE HOME The aim of the Home is to provide a warm, friendly atmosphere where Tre-Heights Residents can retain their independence and privacy. Residential Care Home Ltd

Residents are encouraged to continue with their interests and activities, > Residential Care (65+) > Close to local shops with the security of care from experienced well-trained staff. > Respite Care > Public transport We also offer day-care and respite care > Convalescent Care > Gardens for residents to individuals over the age of 65 years. > Physiotherapy > Pets by arrangement > GP > Wheelchair access Tel: 01579 342676 14 Castle Street, Liskeard, PL14 3AU Tel: 01208 863471 Email: [email protected] www.liskeardeventidehome.co.uk Trebetherick, Wade bridge, Cornwall PL27 6SB

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care East Cornwall care homes continued

PENLEA ST BRIDGET’S CARE HOME 13 Dunheved Road, Launceston PL15 9JE 64 St Nicholas Street, Bodmin PL31 1AG Tel: 01566 775943 LDA Tel: 01208 78170 LDA PENMOUNT GRANGE ST PETROC’S CARE HOME Lanivet, Bodmin PL30 5JE St Nicholas Street, Bodmin PL31 1AG Tel: 01208 831220 OP Tel: 01208 761520 OP D PORTE ROUGE CARE HOME ST TEATH SITE Vicarage Road, Torpoint PL11 2EP Trehannick Road, St Teath, Tel: 01752 814469 OP D YA Bodmin PL30 3LG RED GABLES Tel: 01208 851462 LDA 59 Killerton Road, Bude EX23 8EW STONEYBRIDGE COTTAGE Tel: 01288 355250 OP D PD Pengover Road, Liskeard PL14 3NH RESTGARTH Tel: 01579 348774 LDA YA Langreek Lane, Polperro PL13 2PW TAMARA HOUSE Tel: 01503 272016 OP D Thanckes Close, Torpoint PL11 2RA ROSEACRE Tel: 01752 813527 OP D MH St Winnolls, Polbathic, Torpoint PL11 3DX TRE-HEIGHTS RESIDENTIAL CARE HOME LTD Tel: 01503 230256 OP D LDA MH Trebetherick, Wadebridge PL27 6SB ROSLYN HOUSE Tel: 01208 863471 Advert page 68 OP 68 Molesworth Street, Wadebridge PL27 7DS Tel: 01208 815489 LDA TREGERTHA COURT CARE HOME Station Road, Looe PL13 1HN ROWAN HOUSE RESIDENTIAL HOME Tel: 01503 262014 Advert page 66 OP D 4 Lower Port View, Saltash PL12 4BY Tel: 01752 843843 OP D PD LDA MH SI YA AD TREMANSE HOUSE CARE HOME 94 Fore Street, Bodmin PL31 2HR SERPELLS MEADOW, 18 Tel: 01208 74717 OP MH YA Polyphant, Launceston PL15 7PR Tel: 01566 880340 LDA TREVANION HOUSE HOLIDAYS LTD Trevanion Road, Wadebridge PL27 7PA SPRINGFIELD HOUSE RESIDENTIAL CARE HOME Tel: 01208 814903 North Hill, Launceston PL15 7PQ LDA Tel: 01566 782361 OP D MH TREZELA HOUSE ST ANNE’S 23 Egloshayle Road, Wadebridge PL27 6AD Plougastel Drive, Callington Road, Saltash PL12 6DJ Tel: 01208 813756 OP D LDA MH YA Tel: 01752 847001 OP D UDAL GARTH ST ANNE’S RESIDENTIAL HOME 2 North Road, Torpoint PL11 2DH Whitstone, Holsworthy, Devon EX22 6UA Tel: 01752 815999 LDA Tel: 01288 341355 OP D WHITE HOUSE CARE HOME, THE ST ANTHONY’S RESIDENTIAL HOME LTD 40 Castle Street, Bodmin PL31 2DU Station Road, Liskeard PL14 4BY Tel: 01208 72310 OP D PD MH Tel: 01579 342308 OP D WOODLANDS ST BREOCK Well Park Road, Drakewalls, Whiterock, Wadebridge PL27 7NN Gunnislake PL18 9ED Tel: 01208 812246 Advert inside front cover OP D MH Tel: 01822 832451 LDA YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 69 East Cornwall care homes with nursing

ASHEBOROUGH HOUSE CARE CENTRE PENGOVER St Stephens, Saltash PL12 4AP Pengover Road, Liskeard PL14 3EN Tel: 01752 845206 OP D PD Tel: 01579 343397 Advert inside front cover OP D MH

BEAUMONT COURT ROSEWOOD HOUSE North Petherwin, Launceston PL15 8LR Polyphant, Launceston PL15 7PU Tel: 01566 785350 OP D PD MH SI Tel: 01566 880340 D PD LDA MH SI

BEECH LAWN NURSING AND RESIDENTIAL HOME ST THERESA’S NURSING HOME 45 Higher Lux Street, Liskeard PL14 3JX St Therese Close, Callington PL17 7QF Tel: 01579 346460 OP D PD MH Tel: 01579 383488 Advert page 66 OP D

BELMONT HOUSE NURSING HOME TAMAR HOUSE NURSING HOME Love Lane, Bodmin PL31 2BL 175 Old Ferry Road, Saltash PL12 6BN Tel: 01208 75057 OP D Tel: 01752 843579 OP D PD

CARITATE NURSING HOME TORPOINT NURSING CENTRE Laninval House, Treningle Hill, Bodmin PL30 5JU Vicarage Road, Torpoint PL11 2BW Tel: 01208 75628 PD YA Tel: 01752 813677 OP D PD MH YA

CASTLE HILL HOUSE CARE HOME WITH NURSING TRELANA Castle Street, Bodmin PL31 2DY Poughill, Bude EX23 9EL Tel: 01208 73802 OP D PD Tel: 01288 354613 OP D PD

CEDAR GRANGE Advert inside front cover TREWISTON LODGE NURSING HOME Cross Lanes, Lanstephen, Launceston PL15 8JN St Minver, Wadebridge PL27 6PU Tel: 01566 773049 OP D PD MH Tel: 01208 863488 OP CHYVARHAS Advert inside front cover TREZELA HOUSE 22 Saltash Road, Callington PL17 7EF 23 Egloshayle Road, Wadebridge PL27 6AD Tel: 01579 383104 OP D PD LDA MH SI YA AD Tel: 01208 813756 OP D LDA MH YA ELMS CARE CENTRE, THE WINDMILL COURT 108 Grenfell Avenue, Saltash PL12 4JE St Minver, Wadebridge PL27 6RD Tel: 01752 846335 OP Tel: 01208 863831 OP PD SI HILLCREST HOUSE Barbican Road, East Looe PL13 1NN Tel: 01503 265151 OP D PD MH SI YA

KERNOW HOUSE Landlake Road, Launceston PL15 9HP Tel: 01566 461160 Advert page 64 OP D PD MH YA

MALVERN HOUSE 10 St Stephen’s Road, Saltash PL12 4BG Tel: 01752 842463 OP PD SI

PENDRUCCOMBE HOUSE 23 Tavistock Road, Launceston PL15 9HF Looe Tel: 01566 776800 OP

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Advertisers are in bold Useful local contacts

Age UK Cornwall and Isles of Scilly • health and well-being; Aims to improve the lives of all older people by • work, learning and volunteering; helping to solve problems and offering advice. • advice, information and money matters; Boscawen House, Chapel Hill, Truro TR1 3BN • staying safe; Tel: 01872 266388 • caring for someone; and Age UK national advice: 0800 169 6565 • housing and care homes. Web: www.ageuk.org.uk/cornwall Web: www.communitydirectory.cornwall.gov.uk

Alzheimer’s Society, Cornwall and Isles of Cornwall Mental Health Scilly A one stop shop for all mental health services Works to improve the quality of life of people in Cornwall, for public and professionals alike. affected by dementia. Contains the Cornwall Mental Health Directory. Woodbine Farm Business Centre Web: www.cornwallmentalhealth.com Threemilestone, Truro, Cornwall TR3 6BW Tel: 01872 277963 Cornwall Mobility Centre Email: [email protected] Specialist services and equipment for people Dementia Local Helpline: 01872 277963 throughout the South West Peninsula to help Dementia Support Service: 01872 277963 with independent mobility. National Helpline: 0300 222 1122 Tehidy House, RCH (Treliske), Truro TR1 3LJ National Helpline is open from 9.00am to Tel: 01872 254920 5.00pm Monday to Friday and Saturday and Web: www.cornwallmobility.co.uk Sunday 10.00am to 4.00pm. The service may be closed occasionally during these times for Cornwall Rural Community Council operational reasons or because of staff shortage. A Cornish charity that promotes the needs of Callers speak to trained Helpline Advisers. rural communities and runs services for carers, Web: www.alzheimers.org.uk people with mental health conditions, children and young people. Carers’ Break Service 2 Prince’s Street, Truro TR1 2ES Information, support and services to carers, Tel: 01872 273952 Web: www.cornwallrcc.org.uk concerned family and friends. Community Centre, South Terrace, DIAL (Disability Information and Advice Camborne TR14 8SU Tel: 01209 614767 Line) Cornwall Pan-disability telephone support service. Citizens Advice Bureau Guildford Road Industrial Estate, Hayle TR27 4QZ Practical, reliable, up-to-date information on a Tel: 01736 759500 wide range of topics. Cornwall-wide telephone Advice Centre: 0344 Direct Payments Team 411 1444 Monday to Friday 10.00am to 4.00pm Part of Education, Health and Social Care. Contact the Access and Assessment Team for Cornwall Community Directory specific advice about Direct Payments. If you use adult social care, health care or other Tel: 0300 123 4131 services, or if you fund your own support, or simply wish to find out more about what services Disability Cornwall and events are provided in your local community, Aims to empower disabled people to achieve you can find information and advice in a single independence, choice and control. website, covering: Units 1G and H, Guildford Road Industrial Estate • support at home; Guildford Road, Hayle TR27 4QZ • leisure activities; Tel: 01736 756655 • getting around; Web: www.disabilitycornwall.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 71 Education, Health and Social Care Tel: 01872 252793 Cornwall Council headquarters Email: [email protected] County Hall, Treyew Road, Truro TR1 3AY Tel: 0300 123 4131 Royal Cornwall Hospitals NHS Trust Email: [email protected] Main switchboard: 01872 250000 Web: www.cornwall.gov.uk Web: www.rcht.nhs.uk Royal Cornwall Hospital Enquiries about all Council services can be made Truro TR1 3LJ at any of the One Stop Shops listed on page 73. Tel: 01872 250000 Copies of this Directory are available from many of them as well. St Michael’s Hospital Trelissick Road, Hayle TR27 4JA Enable in Cornwall Tel: 01736 753234 Support for adults with disabilities. West Cornwall Hospital Tel: 01726 890711 St Clare Street, Penzance TR18 2PF Web: www.enableincornwall.co.uk Tel: 01736 874000

Hearing Loss Cornwall Self - Care in Cornwall (previously Cornwall Deaf Association) An NHS website that provides a single portal Supports deaf and hard of hearing people in of support and information to those with long- Cornwall and the Isles of Scilly. term conditions and healthcare professionals 3 Walsingham Place, Truro TR1 2RP supporting them in Cornwall and Isles of Scilly. Tel: 01872 225868 Textphone: 01872 263664 Tel: 01726 627800 Web: www.hearinglosscornwall.org Web: www.selfcareincornwall.nhs.uk

Mental Health Carers’ Support Workers Shared Lives South West Provides support, information, advocacy and A social care service that enables people with a listening ear and helps carers gain access to a learning disability or mental health issues, benefits and support groups. older people, parents with a learning disability Community Centre, South Terrace and people with dementia to get support in the Camborne TR14 8SU Tel: 01209 613456 ordinary homes of its approved carers. Email: [email protected] Trewellard Farm, Wheal Rose, Scorrier, Redruth TR16 5DH Tel: 01209 891888 Outlook South West Email: [email protected] Offers a range of psychological therapies to people aged 16+ registered with a GP practice Transport Access People (TAP) in Cornwall. They are free to access and include TAP is a subsidiary of Age UK Cornwall and The everything from Cognitive Behavioural Therapy Isles of Scilly. Help to get around in Cornwall (CBT) and traditional counselling services, to the provided by a fleet of minibuses and over 260 latest evidence-based treatments. volunteer drivers. Nominal charges apply to cover 2D Restormel Estate, Lostwithiel PL22 0HG the volunteers’ fuel costs. Tel: 01872 223388 Patient Line: 01208 871905 General enquiries: 01208 871414 Tremorvah Industries Web: www.outlooksw.co.uk Endeavour to match the best mobility equipment to people’s needs and aspirations. PALS (Patient Advice Liaison Service) Unit 8, Threemilestone Industrial Estate For comments, compliments and complaints Truro TR4 9LD Tel: 01872 324340 about NHS services. Opening hours: Monday to Thursday, 8:30am to Royal Cornwall Hospitals NHS Trust, Truro TR1 3LJ 4:30pm and Friday, 8:30am to 4.00pm

72 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care One Stop Shops Helston Isaac House, Tyacke Road TR13 8RR One Stop Shops are located in major towns Launceston across Cornwall. Specialists will be able to Bounsalls Lane PL15 9AB advise you on all Council services, including Liskeard how the Department of Education, Health and Luxstowe House, Greenbank Road PL14 3DZ Social Care can help you with your search for care. Education, Health and Social Care have a Looe dedicated referral team, who can be contacted The Library, Millpool PL13 2AF on 0300 123 4131. General enquiries are also Newquay welcome by email at Marcus Hill TR7 1AF [email protected] Penryn Bodmin Saracen House, Higher Market Street TR10 8HU Bodmin Library, Lower Bore Street PL31 2JX Penzance Bude St Clare TR18 3QW The Library, The Wharf EX23 8LG Redruth Callington The Library, Clinton Road TR15 2QE The Town Hall, New Road PL17 7BE St Austell Camborne 39 Penwinnick Road PL25 5DR Dolcoath Avenue TR14 8SX St Ives Camelford The Library, Gabriel Street TR26 2LX The Library, Town Hall, Market Place PL32 9PD Saltash Falmouth The Library, Callington Road PL12 6DX 34 Church Street TR11 3EF Torpoint Fowey The Library, Fore Street PL11 2AG The Library, Caffa Mill House, 2 Passage Lane Truro PL23 1JS Carrick House, Pydar Street TR1 1EB Hayle Wadebridge The Library, Commercial Road TR27 4DE Higher Trenant Road PL27 6TW Useful national contacts

Action on Elder Abuse (AEA) Association of Charity Officers Works to protect, and prevent the abuse of, A national umbrella body for benevolent vulnerable older adults. charities. Helpline: 0808 808 8141 Tel: 01707 651777 Email: [email protected] Email: [email protected] Web: www.aco.uk.net Web: www.elderabuse.org.uk British Institute of Learning Disabilities (BILD) Age UK (the combined Age Concern and Help Committed to improving the quality of life for the Aged) National helpline: 0800 169 6565 people with a learning disability. Email: www.ageuk.org.uk/contact-us Tel: 0121 415 6960 Email: [email protected] Web: www.ageuk.org.uk Web: www.bild.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 73 Care Choices’ helpline National Activity Providers Association Free, independent information and help. (NAPA) Searchable care provision website. Promotes the importance of activities for older Tel: 0800 389 2077 people. Web: www.carechoices.co.uk Tel: 0207 078 9375 Email: [email protected] Care Quality Commission Web: www.napa-activities.co.uk Independent regulator of care services in England. Pension Service, The Tel: 03000 616161 Provides information about pensions and other Email: [email protected] pensioner benefits. Web: www.cqc.org.uk Web: www.gov.uk/dwp

Carers Trust POhWER Works to improve support, services and An independent advocacy agency. recognition for anyone living with the challenges Tel: 0300 456 2370 (charged at local rate) of caring, unpaid, for a family member or friend Email: [email protected] who is ill, frail, disabled or has mental health or Web: www.pohwer.net addiction issues. Tel: 0844 800 4361 Registered Nursing Home Association (RNHA) Email: [email protected] Campaigns for high standards in nursing home Web: www.carers.org care. Tel: 0121 451 1088 Email: [email protected] Carers UK Web: www.rnha.co.uk The voice of carers. Advice line: 0808 808 7777 Relatives and Residents Association, The Email: [email protected] Exists for older people needing, or living in, Web: www.carersuk.org residential care and the families and friends left behind. Advice line: 0207 359 8136 Elderly Accommodation Counsel Email: [email protected] Web: www.relres.org Help older people make informed choices about meeting their housing and care needs. SANE Free advice line: 0800 377 7070 Saneline: for advice on mental health issues. Email: [email protected] Tel: 0845 767 8000 between 6.00pm and Web: www.housingcare.org 11.00pm (any day of the year). Web: www.sane.org.uk Friends of the Elderly A charity that supports older people who have a Silver Line, The range of practical needs. A 24-hour telephone befriending and advice line. Tel: 0207 730 8263 Tel: 0800 470 8090 Email: [email protected] Web: www.thesilverline.org.uk Web: www.fote.org.uk United Kingdom Homecare Association Independent Age (UKHCA) Produce a wide range of guides and factsheets Professional association of home care providers for older people, their families and carers. from the independent, voluntary, not-for-profit Advice line: 0800 319 6789 and statutory sectors. Helpline: 0208 288 5291 Email: [email protected] Email: [email protected] Web: www.independentage.org.uk Web: www.ukhca.co.uk

74 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index Advertisers are in bold

Home care providers A Hartley Home Care 35 P Hayle 35 A Caring Touch 33 Pendeen Community Care Ltd 36 Heart of the South Care Allied Healthcare 33 Pendennis Domiciliary Care 36 Agency Ltd 35 Ansom Home Care Limited 33 Pendrea Home Care 36 Help at Home Care Service 35 Averlea Domiciliary Care 33 Penhellis Community Care Ltd 36 H F Trust – Cornwall DCA 35 B H F Trust – St Austell 35 Pentowan Home Care 36 Bluebird Care 33 Hillcrest Kernow 35 Penwith Care Limited 36 Bowden-Derra Domiciliary Home Instead Phoenix Care Cornwall Ltd 36 Support Services 33 Senior Care 35 PRC Outreach Services 36 Premier Healthcare Solutions 36 C K Proper Care (Cornwall) Ltd 36 Calton House Ltd 33 Kernow Home Care Ltd 35 Prospects for People with Carers Break Community Kerrier Homecare 35 Learning Disabilities 36 Interest Company 33 Purple Balm Truro Branch 36 Caresta Ltd 33 L Carol Spinks Homecare 33 Lanhydrock Care 35 Q Celtic Care 33 Lifeways Community Care Qura Brain Injury Services 36 Choice Care Cornwall 33 Limited 35 Comfort Care (Truro) Ltd 33 Livability Lifestyle Choices R Cornwall DCA 33 South West 35 Regal Care 36 Live Life Care Ltd 35 Restgarth 36 D Restgarth Care Limited 36 D.O.V.E. Project, The 33 M Right Nurse Care Services 36 Duchy Care 33 Mencap – East Cornwall Rowans Domiciliary Agency 36 Support Service 35 E Miner’s Court Extra Care 35 RV Care Services Ltd 37 East Cornwall & Moorecare Home Care 35 Plymouth DCA 33 S Morwenner Care 35 Eirenikon Park Scope Community Activities MSS Care 35 Residential Home 33 Cornwall 37 My Choice 35 Elms, The 33 Scope Inclusion South West 37 European Lifestyles N South Western Homecare 37 Spectrum Domiciliary (South West) Ltd 33 Network Health and Care Service 37 F Social Care 36 Newcross Healthcare Stay at Home Limited 37 Falcare 33 Solutions Ltd 36 St Margaret’s Community Care Forget-Me-Not Homecare North Hill Homecare 36 Services Ltd 37 Services 35 Supported Living 37 Four Seasons Community Care 35 Nursefinders 36 Nurse Plus & Carer Plus Supporting You in Cornwall 37 G UK Ltd 36 T Greenbank Care 35 Taylors of Grampound Ltd 37 Green Light Personal Care 35 O Oasis Community Care Ltd 36 Thyme Care Ltd 37 H Old Roselyon Domiciliary Care TLC Domiciliary Harbour Home Care 35 Agency, The 36 Care Agency 37

Visit www.carechoices.co.uk for further assistance with your search for care 75 Advertisers are in bold

Home care providers continued Torcare Domiciliary Service 37 V Westcountry Home Care Ltd 37 Trelawney Domiciliary Care WestCountry Home Care T/A A & Victoria Community Care Limited 37 D Community Care 37 (Cornwall) Ltd 37 TrewCare Limited 37 Westcountry Home Care T/A U W Alexandra’s 37 United Care Concepts West Cornwall Support Service 37 White River Homecare 37 Limited 37 Westcountry Home Care Bude 37

Care homes and care homes with nursing providers A C Cromarty House 67 Cross Keys 61 Acorn Park Lodge 56 Caprera 61, 65 Crossroads House Care Home 56 Albany House 56 Caritate Nursing Home 70 Alexandra Nursing Home 65 Carrick 65 D Amberley House Care Home 65 Carrick Lodge 56 Downes Residential Antron Manor Care Home 56 Castle Hill House Care Home Care Home, The 56 Appleby Lodge 67 With Nursing 70 Appledown 56 Cathedral View House 65 E Ar-Lyn Residential Home 56 Cedar Grange 70 East Wheal Rose 61 Asheborough House Chy An Towans 56 Eirenikon Park Care Centre 70 Chy Byghan Residential Home 56 Residential Home 67 Atlantis Care Home 67 Chy Keres 67 Eldon House Averlea Residential Home 61 Chy Koes 61 Residential Home 67 Chylidn 59 Elms Care Centre, The 70 B Chypons Residential Home 56 Elmslea Care Home 67 Barnfield House 67 Chyvarhas 67, 70 Elmsleigh Care Home 65 Bawden Manor Farm 61 Clann House 67 Eshcol House Nursing Home 65 Beach, The 61 Clinton House Eventide Residential Home Ltd 67 Beaumont Court 70 Nursing Home 65 Beeches, The 59 Clovelly House Care Home 61 F Beech Lawn Nursing and Clubworthy House 67 Fairfield Country Rest Home 67 Residential Home 70 Coach House, The 56 Fairfield House 56 Belmont House Collamere Nursing Home 65 Fairholme 59 Nursing Home 70 Coombe House Fair View 56 Benoni Nursing Home Ltd 59 Residential Home 67 Fernleigh House 67 Bigwig House 61 Copper Beeches Lodge 61 Blackwood 56 Cornwall Care Respite Services 56 G Boisdale House 67 Cornwallis Nursing Home 59 Garden House 67 Bonaer Care Home 59 Courtlands Care Home 56 Garsewednack Bosence Farm 56 Cowbridge Nursing Home 65 Residential Home 56 Bos Y’n Dre 61 Crantock Lodge Residential Glencoe Care Home 59 Bowden-Derra Park 67 Home 61 Godolphin House Care Home 56 Brake Manor, The 61 Crescent Residential Green, The 56 Breage House 56 Care Home, The 61 Grove, The 61

76 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Advertisers are in bold

Care homes and care homes with nursing providers continued H Menwinnion Country House 57 Perran Bay Care Home 63 Michael Batt Foundation Philiphaugh Manor 63 Harbour House 56 (Valued Life Projects) - Pines, The 57 Headlands 56 13 Longmeadow Road 68 Pine Trees Care Centre 57 Heightlea 61 Montrose Barn 63 Poldhu 59 Helebridge House 68 Morovahview Residential Home 57 Polventon Residential Highdowns Residential Home 56 Mountford 65 Care Home 57 Higher Keason Care Home 68 Mount Pleasant Care Home Ponsandane 59 Highermead Care Home 68 (St Agnes) 63 Porte Rouge Care Home 69 Highpoint Lodge 68 Mount Pleasant House Porthgwara Nursing Home 59 Hillcrest 56 (Camborne) 57 Hillcrest House 70 Myrtle Cottage 63 Q Hillsborough Residential Home 68 Qumran Rest Home 63 Hollies, The 61 N Hollybush Residential Home 61 Nak Centre, The 63 R Huthnance Park 57 Newquay Nursing and Redannick 63 Residential Home 65 Red Gables 69 I New Witheven 68 Restgarth 69 Ismeer 61 North Hill House 65 Richmond House 57 K Ridgewood 57 O Ridgewood Lodge 57 Kenwyn 65 Ocean Hill Lodge RNID Action on Hearing Loss Kernou Residential Home 61 Residential Care Home 63 16 Pendean Court 68 Kernow House 70 Old Manor House, The 57 Roscarrack House 57 Kilkhampton Lodge 68 Old Roselyon Manor Nursing Roseacre 69 Kilmar House 68 Home, The 67 Rosedene House 57 Kimberley Court 61 Old Vicarage Care Home 68 Rosehill House King Charles Court 59 Residential Home 63 Kingsleigh House 68 P Rose House 57 Kingston House 68 Parc Vro Residential Home 57 Penberthy 63 Roseland Care Ltd 67 L Penbownder House 68 Rosemerryn 58 Langholme 57 Pendarves 57 Rosewarne 58 Lilena Residential Care Home 61 Pendarves Residential Rosewarne Care 58 Liskeard Eventide Home 68 Care Home 57 Rosewood House 70 Littlecroft 61 Pendrea House 68 Roslyn House 69 Little Trefewha Care Home 57 Pendruccombe House 70 Rowan House Residential Home 69 Longview Care Home Ltd 61 Pengover 68, 70 Rowans Residential Care Home 63 Lowena 61 Penhellis Nursing Home 59 Lowenac 57 Pen Inney House 68 S Lowenva Care 61 Penlea 69 Sansigra Care Home 67 Lyndhurst 57 Penlee Residential Care Home 57 September Lodge 63 Penmeneth House 57 Serpells Meadow, 18 69 M Penmount Grange 69 Sheldon House Malvern House 70 Penrice House 63 Nursing Home 58, 59 Manor House 68 Penrose Farm 63 Silverdale 58 Manse, The 63 Pentire 63 Springfield House 63 Marray House 68 Pentree Lodge Springfield House Menna House 63 Residential Care Home 63 Residential Care Home 69

Visit www.carechoices.co.uk for further assistance with your search for care 77 Advertisers are in bold

Care homes and care homes with nursing providers continued

St Anne’s 69 Tamar House Nursing Home 70 Trevanion House Holidays Ltd 69 St Anne’s Residential Home 69 Tanglewood 63 Trevarna 67 St Anthony’s Residential Tarrant House 63 Trevaylor Manor 59 Home Ltd 69 Tolverth House 58 Trevean Gardens, 22–25 58 St Breock 69 Torpoint Nursing Centre 70 Trevern 59 St Bridget’s Care Home 69 Tramways 64 Trewartha 59 St Clair House 58 Tre-Heights Residential Care Trewiston Lodge Nursing Home 70 St Erme Campus 63 Home Ltd 69 Trewithen 58 St George’s Hotel Care Home 63 Trecarrel Care Home 64 Trezela House 69, 70 St Margaret’s Nursing Home 67 Trefula House 59 St Martin’s 59 Trefusis 58 U St Mary’s Haven Residential 58 Tregarne 64 Udal Garth 69 St Mary’s Haven Respite 58 Tregenna House 59 St Petroc’s Care Home 69 Tregertha Court Care Home 69 W St Teath Site 69 Tregolls Manor 64 Wentworth Residential Home 65 St Teresa’s Care Home Trelana 70 White House Care Home, The 69 With Nursing 59 Trelawney 64 White House, The 58 St Theresa’s Nursing Home 70 Trelawney House 58 Willows, The 65 Station Villa 58 Trelowen 64 Windmill Court 70 Stoneybridge Cottage 69 Tremanse House Care Home 69 Woodland 65 Sunningdale House 63 Tremethick House 58 Woodlands 69 Sunnydene 63 Trengrouse 59 Woodside Farm House 65 Treseder House 64 T Tresillian Residential Home 64 Z Tamara House 69 Tresleigh 65 Zion House 65

Other advertisers

Barchester 64 Guinness Care & Support 32 Care Choices website 32, 49 Morleigh Group 66 Cornwall Care Inside front cover & 34 Wiltshire Farm Foods Outside back cover

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-46-4 Printed in England. Ref. No: 4001/Cornwall22/0515. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Cornwall Council and Cornwall Council’s One Stop Shops (see page 73). Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Assistant Editor: Emma Cooper. National Sales Manager: Paul Leahy. Regional Team Manager: Russell Marsh. Senior Sales Executives: Debbie Feetham, Elaine Green, Rachel Joseph. Sales Executives: Steve Howett, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Cook, Kathryn Regan. Distribution: David Mulry.

78 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care The Beeches_FP 16/04/2012 16:28 Page 1

“ ... Mum couldn't have been in a better place, a home from home”

the gold standards framework

... when I came to look around the home I knew it was what I wanted for mum ‑ the best. The staff at The Beeches showed such loving care, catering for her every “need with dignity, warmth and love...

This elegant home has been refurbished to the highest standard with easy access to secluded gardens and sea views towards Lelant and St. Ives. ” The Beeches prides itself in the delivery of quality nursing care, and has now been recognised and accredited as a centre of excellence in end of life care within the Gold Standards Framework.

• 24 Hour care by fully trained staff • Special diets • Single rooms all with en‑suite facilities and colour TV • Convalescent and Respite Care available • Passenger lift • Regular visits by physiotherapist, chiropodist, hairdresser etc. • Private patios • Assistance with fees may be available

St. Georgeʼs Road, Hayle, Cornwall TR27 4AH Tel: 01736 752725 Fax: 01736 754324 Email: [email protected]

www.thebeechescornwall.co.uk Freedom - to live your Over life the way you want to years20 We are a Dementia-friendly company of caring for people in Cornwall

With specially selected and trained carers to For Individual / Personal assist you whether it be a wish for personal, domestic or social care. You choose exactly Budget Holders we offer: Employer support, payroll management, what you need. We aim to assist you in personal assistant employment checks, living life to the full. CRB, support planning and personal budget management. HomeCare services in Falmouth / Penryn / Camborne / Redruth and surrounding areas. Tel: 01326 375949

TrewCare House, Tregoniggie Industrial Estate, Falmouth, Cornwall TR11 4SN Email: [email protected] Web: www.trewcare.co.uk

Tasty, nutritious, fuss-free meals – just what the doctor ordered

At Wiltshire Farm Foods, we’ve been taking care of FREE delivery from your local, friendly delivery driver mealtimes for over 234 years. Our delicious range of over Easy, commitment-free 260 meals and desserts ordering – by phone or online cater for all mealtimes – for as long as you need us and specialist diets. Different sized meal options Our tempting dishes are nutritionally to suit every appetite Chicken & Vegetable Casserole £2.95 balanced and frozen for freshness. Ask about our special recipes Plus, they’re incredibly convenient for gluten free, vegetarian, to store and cook, and can be popped low sugar, soft & puréed in the microwave or oven, so they’re and many other diets ready in minutes. Great value – main meals Let Wiltshire Farm Foods take care from only £2.95 Roast Chicken Breast with Fillet of Trout of your mealtimes. Stuffing & Vegetables £3.95 in Lemon Sauce £5.50

“At Wiltshire Farm Foods we work hard For your FREE brochure call to create balanced, nutritious and tempting recipes to suit your needs.” 01326 378444 Helen Willis BSc RD, Shop online at Wiltshire Farm Foods Dietitian wiltshirefarmfoods.com

Trewcare Wiltshire Farm Foods.indd 1 04/03/2015 09:12