2015/16 Cornwall Care Services Directory > Home support > Specialist care > Care homes > Useful contacts The independent guide to choosing and paying for care www.carechoices.co.uk Cornwall Care is an independent Cornish charity providing care across the county. We have 16 care and nursing homes throughout Cornwall. We understand that thinking about and finding care can be difficult and we are here to help guide you. Our experienced staff and care teams can support you by providing information about all kinds of care as well as practical help. We listen to you carefully to assess your particular situation and identify your needs. Provide practical advice and possible solutions about all aspects of your care. Help you to ensure you are claiming all the financial benefits, allowances and a support you are entitled to. Help you map out your care and support plan for now and the future. Cornwall Care Admiral Team OUR HOMES Admiral Nurses are available to Callington - Chyvarhas Liskeard - Pengover support families throughout the Tel: 01579 383104 Tel: 01579 343397 dementia journey. They provide Camborne - Blackwood Newquay - Penberthy family carers with the tools and Tel: 01209 713498 Tel: 01637 873845 skills to best understand the When it comes to what makes Cornwall Care so special and condition, as well as emotional Cambornedifferent -from St.Martin’s others, the answer is ourRedruth focus on - Thethe qualityGreen of Tel: 01209 713512 Tel: 01209 215250 and psychological support care in a safe and welcoming place where you will feel cared through periods of transition. Carbisfor and Bay somewhere - Headlands you will enjoy living.St. Austell - Trevarna Phone number 01872 261787 Tel:Let 01736 us help 795769 and care for you, call todayTel: 01872 01726 261787 75066 Carbis Bay - Trewartha St. Austell - Woodland Tel: 01736 797183 Tel: 01726 72903 Falmouth - Trevern Truro - Mountford Tel: 01326 312833 Tel: 01872 274097 Let us help and care for you, Helston - Trengrouse Truro - Redannick call today... Tel: 01326 573382 Tel: 01872 276889 Launceston - Cedar Grange Wadebridge - St. Breock 01872 261787 Tel: 01566 773049 Tel: 01208 812246 Cornwall Care Cornwall Care House . Truro Business Park . Truro . TR4 9NY Because we’re individuals Tel: 01872 261787 Reg Charity No. 1053486 www.cornwallcare.com March 15 Admiral Nurse Advert216 - 303.indd 1 18/03/2015 15:51 Cornwall Care is an independent Cornish charity providing care Contents across the county. We have 16 care and nursing homes throughout Cornwall. Introduction 4 We understand that thinking about How to use this Directory and finding care can be difficult and we are here to help guide you. A message from Cornwall Council 5 Our experienced staff and care Where do I start? 6 teams can support you by providing information about all kinds of care First steps and assessments as well as practical help. Helping you to stay independent 7 We listen to you carefully to Local services, information and support assess your particular situation and identify your needs. Making life easier in the home 15 Provide practical advice and Solutions, equipment and aids to help possible solutions about all aspects of your care. Services for carers 21 Assessment, benefits and guidance Help you to ensure you are claiming all the financial benefits, allowances and a support you Care in your own home 23 are entitled to. How it can help Help you map out your care Living with dementia at home 24 Important information 51 and support plan for now and Family support, respite and services Further help and information the future. Paying for care in your home 31 Residential care in Cornwall 55 Understanding your options Comprehensive listings by region Cornwall Care Admiral Team OUR HOMES Home care providers 33 Useful local contacts 71 Admiral Nurses are available to Callington - Chyvarhas Liskeard - Pengover A comprehensive list of local agencies support families throughout the Tel: 01579 383104 Tel: 01579 343397 Useful national contacts 73 dementia journey. They provide Camborne - Blackwood Newquay - Penberthy Housing with care 38 family carers with the tools and Tel: 01209 713498 Tel: 01637 873845 The different models available Index 75 skills to best understand the When it comes to what makes Cornwall Care so special and condition, as well as emotional Cambornedifferent -from St.Martin’s others, the answer is ourRedruth focus on - Thethe qualityGreen of Specialist services 38 and psychological support Tel: 01209 713512 Tel: 01209 215250 care in a safe and welcoming place where you will feel cared Disability care, End of Life Care and advocacy through periods of transition. Essential checklists Carbisfor and Bay somewhere - Headlands you will enjoy living.St. Austell - Trevarna Let us help and care for you, call today 01872 261787 Phone number 01872 261787 Tel: 01736 795769 Tel: 01726 75066 Care homes 43 Home care 30 Care homes 44 Carbis Bay - Trewartha St. Austell - Woodland Types of homes and activities explained Tel: 01736 797183 Tel: 01726 72903 Residential dementia care 47 Falmouth - Trevern Truro - Mountford Dementia in care homes 45 Tel: 01326 312833 Tel: 01872 274097 Best practice care and support All the listings in this publication of care homes, care Helston - Trengrouse Truro - Redannick homes with nursing and home care providers are supplied Let us help and care for you, Tel: 01326 573382 Tel: 01872 276889 Paying for residential care 48 by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions. call today... Understanding the system Launceston - Cedar Grange Wadebridge - St. Breock 01872 261787 Tel: 01566 773049 Tel: 01208 812246 To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770. This Directory is available electronically at www.carechoices.co.uk where there Alternative formats is a Browsealoud option for those requiring the information in spoken word. Cornwall Care Cornwall Care House . Truro Business Park . Truro . TR4 9NY Tel: 01872 261787 Reg Charity No. 1053486 www.cornwallcare.com Because we’re individuals Visit www.carechoices.co.uk for further assistance with your search for care 3 March 15 Admiral Nurse Advert216 - 303.indd 1 18/03/2015 15:51 Introduction Welcome to this edition of the independent Personal Budget, which allows you to buy in your Cornwall Care Services Directory, which contains own support and take control of your situation. information for adults looking for care or support Often called ‘personalisation’, this model of within the county, whether you are paying for it social care puts you at the centre of the process yourself or receiving support from the council. and is discussed on page 6. Staying as independent as possible is important Alternatively, your circumstances may mean you to everybody. This Directory contains information are classed as a ‘self-funder’, with the means to about the care and support services available to pay for your care. This is discussed on page 31 enable you to do this when remaining at home, for those paying for care at home and page 48 moving into a housing scheme with care when for those paying for residential care. You will find you need to, or within a care home or care home information on any benefits available to you with nursing environment. explained on page 22. Your first step to accessing services is to arrange Support or care to remain living in your own an assessment with the Education, Health and home may be the option that suits your Social Care Department of Cornwall Council circumstances best. What you can do to make to establish your specific needs. This is free, life easier at home, what is available and how irrespective of your income, available to all and you can access it are explained on pages 15 to discussed on page 6. It will lead to determining if 20. A list of local home care providers who can you are eligible for some financial support via a help begins on page 33. Useful checklists featuring questions to ask providers are included in this edition. The home care checklist is on page 30, another addressing care homes is on page 44 while one covering residential dementia care is on page 47. Comprehensive lists of care homes and care homes with nursing in Cornwall start on page 55. Important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you starts on page 51. As Publisher of this Directory, Care Choices’ Directory on the site and have it read to you website: www.carechoices.co.uk allows you to by using the ‘Browsealoud’ function. Further search by postcode or region for care homes, help and information from this Directory’s free care homes with nursing, home care, supported helpline can be accessed by calling living (learning disability only) and housing with 0800 389 2077. care providers that meet your requirements across the country. Your search can then be Whatever your care needs, this Directory, our saved and emailed to others. helpline and website will be able to point you in the best direction, however you would like care You can also view an electronic version of this information presented. 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care The new Care Act The Act will mean that a wider range of good quality services gives you more control and help You may have heard about the new Care Act you to make more personalised choices over your which came into effect in April 2015. It’s a piece care, resulting in even better care that works for of legislation aimed at making positive changes you. It is designed to ensure that people receive to the way care and support is provided for services that prevent their care needs from adults and carers and creates a single law for becoming more serious, or delay the impact of adult care and support.