Support Services & the Cornwall Directory 2013/14
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Care Support Services & The Cornwall Directory 2013/14 Godrevy Bay The comprehensive guide to choosing and paying for care • Home support • Care homes • Specialist care • Useful contacts www.carechoices.co.uk Courtlands is situated in a rural location on the south Cornwall coast a short distance from Marazion and St Michaels Mount. The home is committed to providing high quality care in a relaxing and friendly environment. We aim to ensure our residents enjoy every day as if they were in their own home. We offer a choice of bedrooms and lounges with attractive gardens, enabling residents to spend their day as they choose. A range of activities enable residents to participate with others, or to be assisted individually, as preferred. Regular outings and entertainment are also offered. We provide a comprehensive day care service to our local community. In addition to long term placements we offer stays for a trial period, short term respite or to enable carers breaks. Our kind and skilled staff are trained to promote choice and independence whilst delivering safe and compassionate care. Telephone 01736 710476 Email [email protected] Website www.courtlandscarehome.co.uk Courtlands, Rosudgeon, Penzance, Cornwall TR20 9PN Contents An introduction to this edition, featuring news Welcome 4 about health services Assessing your social care needs 7 Where to start looking for support Home from hospital 8 Your various care options at this time Staying at home 10 Help and support to maintain your independence Housing options 23 Social, sheltered housing and extra care explained Care homes and care homes with nursing Care homes 24 discussed with a practical checklist Approaches to caring for people with dementia Dementia care 29 with a checklist Care for those with a physical or learning Other specialist services 35 disability or mental health issues Answers to some frequently asked questions Paying for care 54 about funding your care Inspection of care services, safeguarding adults Essential information 57 and the complaints process explained How solicitors, charities and advocates may be Further help 59 able to help you Local useful specialist organisations listed with Useful contacts 62 contact details Care provider listings Checklists Home care providers 15 Home care agency checklist 14 Day care 20 West Cornwall care homes 38 Care homes checklist 25–26 West Cornwall care homes with nursing 41 Central Cornwall care homes 43 Dementia care checklist 31 Central Cornwall care homes with nursing 47 East Cornwall care homes 49 East Cornwall care homes with nursing 52 Index 64 Cornwall Council does not recommend any of the products or services advertised or listed within this Directory. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Cornwall Council nor Care Choices can be held responsible for any errors or omissions. This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. V i s i t www.carechoices.co.uk for further assistance with your search for care 3 Welcome Choice and independence security and a sense of belonging, where you should This Care & Support Services Directory aims to be valued as a person with your own preferences explain how you can find the support for your social and rights. care needs to enjoy the best quality of life for as long Comprehensive lists of care homes and care as possible, by guiding you through the maze of care homes with nursing begin on page 38. They explain options available. It contains useful editorial advice what sort of care each home is registered to provide, and comprehensive listings of care providers across along with contact details. They are broken down the county. into regions and feature all specialist care providers A joined up approach to supporting people in and the services provided by each home. need is resulting in further integration between health and social services and more person-centred Checklists care for people. Six new health and social care Early Helpful checklists to be used when considering Intervention Services have formed and are accessed home care, care homes and residential dementia via referral by GPs or the Adult Care, Health and care services are also available in this edition. Take Wellbeing Department of Cornwall Council. Social them with you on visits to potential providers as they care support for older people, and people with list important questions to ask managers and staff to physical disability, is now provided initially by the help you get a fuller picture of the services on offer. Early Intervention Services (covered in detail on page One Stop Shops 5 and 6), and if longer term support is needed, by the Cornwall Council runs One Stop Shops across the On-going Service. county offering advice and information about all The independent and voluntary care sectors are Council services. Most have free internet access particularly strong in Cornwall, offering a wide range to the Council’s website and other public service of specialist services for both young and old in a websites along with dedicated staff who can answer variety of settings and communities. your queries. They will also be able to advise you on Help with support how Adult Care, Health and Wellbeing can help with Support can mean different things to different your search for care services. (Further information is people. For example, you could benefit from on page 63.) hiring your own personal assistant to support Further copies of this Directory can be requested you with personal things, like having a bath, by phoning the Adult Care, Health and Wellbeing washing or getting dressed, cooking and eating information line on 0300 1234 131 or by visiting meals. Alternatively, the benefits of moving into any of the One Stop Shops highlighted on the map accommodation with care services on-site might adjacent and listed on page 63. suit you. You may just want to be able to socialise Starting your search with friends regularly at a day centre – all these This Directory’s free advice line, in association options, along with some others, are discussed in the with FirstStop Advice, provides an independent following pages. advice and information service encompassing care, Paying for care accommodation, funding and rights. A personalised If, following a community care assessment from report can be generated for you providing details of Adult Care, Health and Wellbeing you are eligible for all care homes or housing with care schemes that support, you will be entitled to a personal budget – meet your criteria with supplementary information explained further on page 54. If you’re thinking about about choosing and funding care. buying your own support – this is called ‘self-funding’ One call to the freephone number 0800 38 92 077 – the information on pages 54 and 56 will help you. will enable the service to build a profile of exactly what type of care you’re looking for, while taking Care homes into account your personal needs and interests. For some, a move into residential care may be the Trained advisers will answer your call. best alternative. Homes should be able to offer you The website: www.carechoices.co.uk lets you 4 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Bude St Mawes River Looe Launceston Camelford Wadebridge Callington Bodmin Liskeard Newquay Lostwithiel St Germans Saltash Looe Kynance Cove Polbathic Torpoint Perranporth St Austell Polperro Downderry Fowey St Day Redruth St Ives Truro Camborne Hayle Penryn Penzance Town with a Cornwall Council One Stop Shop Helston Falmouth Town with a memory café Town with an Early Intervention Service Mullion Isles of Scilly West Cornwall care listings begin on page 38 Central Cornwall care listings begin on page 43 East Cornwall care listings begin on page 49 Listings of all home care agencies begin on page 15 search by postcode or region for care homes, care this Directory on the site and have it read to you by homes with nursing, home care, supported living using the ‘Browsealoud’ function. (learning disability only) and housing with care Whatever your care needs, this Directory, the Care providers that meet your requirements across the Choices advice line and website will be able to point country. Your search can then be saved and emailed you in the best direction, however you would like to others. You can also view an electronic version of care information presented. Improvements and changes New Early Intervention Services and they would like health, social care and other Local people have fed back to Adult Care, Health services that offer support and care to work and Wellbeing and the NHS that they want their together better, to meet their needs and improve care services as close to their homes as possible, their wellbeing. V i s i t www.carechoices.co.uk for further assistance with your search for care 5 Improvements and changes continued Joined up services • Cornwall Partnership Foundation Trust; To achieve this, Adult Care, Health and Wellbeing • Plymouth Hospitals NHS Trust; and and the NHS have integrated teams from Peninsula • Royal Cornwall Hospital Trust. Community Health and Cornwall Council’s Adult Care, Health and Wellbeing into six new health and Partners who are working to develop Health and social care Early Intervention Services (EIS), across Social Care EIS services in Cornwall include: Cornwall. These EIS services have close links to local • Age UK Cornwall & Isles of Scilly; GP practices, community groups and volunteers, • Healthwatch Cornwall; so that support is available from as wide a range of • Volunteer Cornwall; and organisations and people as possible.