Support Services & the Cornwall Directory 2013/14

Care Support Services & The Cornwall Directory 2013/14

Godrevy Bay

The comprehensive guide to choosing and paying for care • Home support • Care homes • Specialist care • Useful contacts

www.carechoices.co.uk Courtlands is situated in a rural location on the south Cornwall coast a short distance from Marazion and St Michaels Mount. The home is committed to providing high quality care in a relaxing and friendly environment. We aim to ensure our residents enjoy every day as if they were in their own home. We offer a choice of bedrooms and lounges with attractive gardens, enabling residents to spend their day as they choose. A range of activities enable residents to participate with others, or to be assisted individually, as preferred. Regular outings and entertainment are also offered. We provide a comprehensive day care service to our local community. In addition to long term placements we offer stays for a trial period, short term respite or to enable carers breaks. Our kind and skilled staff are trained to promote choice and independence whilst delivering safe and compassionate care.

Telephone 01736 710476 Email [email protected] Website www.courtlandscarehome.co.uk Courtlands, Rosudgeon, Penzance, Cornwall TR20 9PN Contents

An introduction to this edition, featuring news Welcome 4 about health services

Assessing your social care needs 7 Where to start looking for support

Home from hospital 8 Your various care options at this time

Staying at home 10 Help and support to maintain your independence

Housing options 23 Social, sheltered housing and extra care explained

Care homes and care homes with nursing Care homes 24 discussed with a practical checklist

Approaches to caring for people with dementia Dementia care 29 with a checklist

Care for those with a physical or learning Other specialist services 35 disability or mental health issues

Answers to some frequently asked questions Paying for care 54 about funding your care

Inspection of care services, safeguarding adults Essential information 57 and the complaints process explained

How solicitors, charities and advocates may be Further help 59 able to help you

Local useful specialist organisations listed with Useful contacts 62 contact details

Care provider listings Checklists Home care providers 15 Home care agency checklist 14 Day care 20

West Cornwall care homes 38 Care homes checklist 25–26 West Cornwall care homes with nursing 41 Central Cornwall care homes 43 Dementia care checklist 31 Central Cornwall care homes with nursing 47 East Cornwall care homes 49 East Cornwall care homes with nursing 52 Index 64

Cornwall Council does not recommend any of the products or services advertised or listed within this Directory. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Cornwall Council nor Care Choices can be held responsible for any errors or omissions.

This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word.

V i s i t www.carechoices.co.uk for further assistance with your search for care 3 Welcome

Choice and independence security and a sense of belonging, where you should This Care & Support Services Directory aims to be valued as a person with your own preferences explain how you can find the support for your social and rights. care needs to enjoy the best quality of life for as long Comprehensive lists of care homes and care as possible, by guiding you through the maze of care homes with nursing begin on page 38. They explain options available. It contains useful editorial advice what sort of care each home is registered to provide, and comprehensive listings of care providers across along with contact details. They are broken down the county. into regions and feature all specialist care providers A joined up approach to supporting people in and the services provided by each home. need is resulting in further integration between health and social services and more person-centred Checklists care for people. Six new health and social care Early Helpful checklists to be used when considering Intervention Services have formed and are accessed home care, care homes and residential dementia via referral by GPs or the Adult Care, Health and care services are also available in this edition. Take Wellbeing Department of Cornwall Council. Social them with you on visits to potential providers as they care support for older people, and people with list important questions to ask managers and staff to physical disability, is now provided initially by the help you get a fuller picture of the services on offer. Early Intervention Services (covered in detail on page One Stop Shops 5 and 6), and if longer term support is needed, by the Cornwall Council runs One Stop Shops across the On-going Service. county offering advice and information about all The independent and voluntary care sectors are Council services. Most have free internet access particularly strong in Cornwall, offering a wide range to the Council’s website and other public service of specialist services for both young and old in a websites along with dedicated staff who can answer variety of settings and communities. your queries. They will also be able to advise you on Help with support how Adult Care, Health and Wellbeing can help with Support can mean different things to different your search for care services. (Further information is people. For example, you could benefit from on page 63.) hiring your own personal assistant to support Further copies of this Directory can be requested you with personal things, like having a bath, by phoning the Adult Care, Health and Wellbeing washing or getting dressed, cooking and eating information line on 0300 1234 131 or by visiting meals. Alternatively, the benefits of moving into any of the One Stop Shops highlighted on the map accommodation with care services on-site might adjacent and listed on page 63. suit you. You may just want to be able to socialise Starting your search with friends regularly at a day centre – all these This Directory’s free advice line, in association options, along with some others, are discussed in the with FirstStop Advice, provides an independent following pages. advice and information service encompassing care, Paying for care accommodation, funding and rights. A personalised If, following a community care assessment from report can be generated for you providing details of Adult Care, Health and Wellbeing you are eligible for all care homes or housing with care schemes that support, you will be entitled to a personal budget – meet your criteria with supplementary information explained further on page 54. If you’re thinking about about choosing and funding care. buying your own support – this is called ‘self-funding’ One call to the freephone number 0800 38 92 077 – the information on pages 54 and 56 will help you. will enable the service to build a profile of exactly what type of care you’re looking for, while taking Care homes into account your personal needs and interests. For some, a move into residential care may be the Trained advisers will answer your call. best alternative. Homes should be able to offer you The website: www.carechoices.co.uk lets you

4 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Bude

St Mawes River Looe Launceston Camelford

Wadebridge Callington Bodmin Liskeard

Newquay Lostwithiel St Germans Saltash Looe Kynance Cove Polbathic Torpoint Perranporth St Austell Polperro Downderry Fowey St Day Redruth St Ives Truro Camborne Hayle Penryn Penzance Town with a Cornwall Council One Stop Shop Helston Falmouth Town with a memory café Town with an Early Intervention Service Mullion Isles of Scilly West Cornwall care listings begin on page 38 Central Cornwall care listings begin on page 43 East Cornwall care listings begin on page 49 Listings of all home care agencies begin on page 15

search by postcode or region for care homes, care this Directory on the site and have it read to you by homes with nursing, home care, supported living using the ‘Browsealoud’ function. (learning disability only) and housing with care Whatever your care needs, this Directory, the Care providers that meet your requirements across the Choices advice line and website will be able to point country. Your search can then be saved and emailed you in the best direction, however you would like to others. You can also view an electronic version of care information presented.

Improvements and changes

New Early Intervention Services and they would like health, social care and other Local people have fed back to Adult Care, Health services that offer support and care to work and Wellbeing and the NHS that they want their together better, to meet their needs and improve care services as close to their homes as possible, their wellbeing.

V i s i t www.carechoices.co.uk for further assistance with your search for care 5 Improvements and changes continued

Joined up services • Cornwall Partnership Foundation Trust; To achieve this, Adult Care, Health and Wellbeing • Plymouth Hospitals NHS Trust; and and the NHS have integrated teams from Peninsula • Royal Cornwall Hospital Trust. Community Health and Cornwall Council’s Adult Care, Health and Wellbeing into six new health and Partners who are working to develop Health and social care Early Intervention Services (EIS), across Social Care EIS services in Cornwall include: Cornwall. These EIS services have close links to local • Age UK Cornwall & Isles of Scilly; GP practices, community groups and volunteers, • Healthwatch Cornwall; so that support is available from as wide a range of • Volunteer Cornwall; and organisations and people as possible. Some of the staff who will be based in the • Cornwall Carers Partnership Board. EIS service include therapists, nurses, senior The six new EIS venues are located in the following practitioners, mental health nurses and adult social areas: care staff. Caradon – Luxstowe House, Liskeard Previously called NHS Community Health North Cornwall – Bodmin Business Centre, Bodmin Services, Peninsula Community Health is an – Tresillian Building, Old County Hall, Truro independent, not-for-profit social enterprise Carrick providing NHS adult community health services to Restormel – St Austell Community Hospital local people in Cornwall and Isles of Scilly. Kerrier – Dolcoath Council offices, Camborne The organisations delivering health and social Penwith – Roscadghill Parc, Penzance. care Early Intervention Services are: If you feel you need to be referred to your local • Adult Care, Health and Wellbeing, EIS service, please contact the Access Team on Cornwall Council; 0300 1234 131 or speak to your GP. • Peninsula Community Health;

Consumer health services are changing

Healthwatch shared with information provided by the voluntary The NHS reforms proposed in the White Paper sector in Cornwall to help shape and influence Equity and excellence: Liberating the NHS set out health and social care services so that they are the government’s vision for the future of the NHS providing the best and most effective care to and said that the NHS should ‘be genuinely centred people in the county. on patients and carers’ and ‘give citizens a greater National and local developments are covered on say in how the NHS is run’. the website: www.healthwatch.co.uk One of the main ways the government will do this is by creating a new consumer champion – Kernow Clinical Commissioning Group Healthwatch. The Kernow Clinical Commissioning Group Local authorities are now required to have an (KCCG) is the new shadow commissioner of health independent local Healthwatch organisation in services for people living in Cornwall and the Isles place by April 2013, building on the work already of Scilly. undertaken by Local Involvement Networks (LINks), Since April 2013, their role has been to buy which were abolished at the end of March 2013. health and social care services on behalf of local Unlike the previous LINks model, local people, previously carried out by the Primary Care Healthwatch organisations will be identifiable Trust (PCT). These include the services of GPs, corporate bodies rather than loose networks. pharmacists, optometrists, dentists, hospitals and Local authorities will be free to choose how they mental health professionals as well as some social commission this to achieve best value for money care, sometimes jointly with Cornwall Council. for their communities. Developments at KCCG can be followed on the Information gathered by Healthwatch will be website: www.kernowcc.org.uk 6 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Assessing your social care needs

If you need any form of advice on care options, appropriate to meet your social care needs. Two you can ask Adult Care, Health and Wellbeing for a assessments are carried out; the first determines community care assessment. Everyone is entitled what your care needs are. to one, irrespective of financial circumstances, and The second looks at your financial they are free. Adult Care, Health and Wellbeing circumstances, and defines how much you will be also assess the needs of carers. This may involve expected to contribute to any care you receive. If someone from Adult Care, Health and Wellbeing you have assets of more than £23,250 you must speaking to you by telephone or visiting you, pay for all care yourself although you may be either at home or in hospital, to discuss your entitled to claim various state benefits. For further situation, and work out what help would be advice on paying for care, please see page 54.

Eligibility ACS use national guidelines to assess your social care needs. Guidance issued by the Department of Health comprises four bands: ‘low’, ‘moderate’, ‘substantial’ and ‘critical’. Currently, if your social care needs are judged to be either ‘substantial’ or ‘critical’, you may be eligible for support. Those with ‘low’ and ‘moderate’ social care needs will be referred to the voluntary, charitable and independent care sectors.

Contacting Adult Care, Health and Wellbeing

Whatever your level of social care need, Adult Care, paid for it), you are entitled to an assessment of Health and Wellbeing will always offer advice and your needs, regardless of whether the person you direct you to people who can help you if they can’t. look after receives services from Adult Care, Health You can telephone 0300 1234 131 or you can and Wellbeing or not. ask a friend, relative or your GP or nurse to contact All information given during an assessment, and Adult Care, Health and Wellbeing on your behalf. subsequently, will be kept securely, and will remain confidential, although there may be occasions • If you are in hospital, the nursing staff can when Adult Care, Health and Wellbeing has a arrange for Adult Care, Health and Wellbeing to legal duty to disclose information to the police or contact you, either during your stay in hospital, or courts. Further information about confidentiality on your return home. and having access to your personal records is given • You can email on in Adult Care, Health and Wellbeing’s information [email protected] leaflet ‘Access to personal records’, available free • You can make a referral on-line via the of charge by calling 0300 1234 131. A list of all secure pages of Adult Care, Health and available information leaflets is on page 58. Wellbeing’s website: www.cornwall.gov.uk/ Your needs, and the services provided to you, contactadultcareandsupport. should be reviewed regularly. If you feel at any time that your needs are no longer being met Case coordinators carry out most Adult Care, Health because your circumstances have changed, you and Wellbeing assessments, although if your needs can ask Adult Care, Health and Wellbeing for a re- are more complex it could be a specialist worker, assessment. such as a social worker or an occupational therapist. Throughout your assessment, you can always Also, if you need both health and adult social care have your carer, a relative, or a friend present to services, your assessment for both could be carried support you. out by an NHS worker. For further information on assessments and If you are a carer (you provide regular and paying for your care, please see ‘Paying for Care’ on substantial care to a relative or friend, and are not page 54.

V i s i t www.carechoices.co.uk for further assistance with your search for care 7 Home from hospital

Returning home after a hospital stay can be by trained volunteers. They give you help and difficult, and you may need extra help. Your support by collecting you from hospital, picking up discharge from hospital should be planned prescriptions and doing your shopping for up to six in advance on the ward, but there are some weeks. community services that can support you as well. If you are in hospital ask the person arranging The British Red Cross’s ‘Home from Hospital’ service, your discharge to contact the Cornwall service covering the whole county, is free and offered office on01872 272878.

Community Nursing

District nurses and other healthcare staff attached to home, and arrangements will have been made in your doctor’s surgery will complete an assessment hospital before you return home. and provide nursing care according to your needs. Ask Adult Care, Health and Wellbeing for their free This may be either at the surgery or in your own leaflet:‘Extra help at home when you leave hospital’.

Reablement

Providing personal care, help with daily living sensory impairment, or have a learning disability or activities and other practical tasks, usually for up to mental health needs. six weeks, reablement encourages service users to STEPS supports people for a limited period of develop the confidence and skills to carry out these time only, following some sort of health or social activities themselves and continue to live at home. care crisis at home, where some temporary support It tends to be provided to people who have just at home may be required, or when someone is been discharged from hospital or are otherwise returning home from hospital and requires some entering the care system following a crisis. additional support or reablement. A 2007 study for the Department of Health’s care The aim is to produce better outcomes for people services efficiency delivery network found that up through reablement, working with other health to 68% of people no longer needed a home care professionals as necessary to help regain maximum package after a period of reablement, and up to 48% independence. Where full independence is not continued not to need home care two years later. possible, a review will take place before the service Services are often delivered by in-house council ends to help draw up a longer term support plan care teams, rather than the independent sector, and that will meet any ongoing identified support needs. involve home care staff working in tandem with physiotherapists, occupational therapists and other health professionals. Almost all of England’s councils are planning, implementing or running a reablement service. STEPS is one of the adult care services run by Cornwall Council and stands for ‘Short Term Enablement and Planning Service’ which used to be called the ‘Internal homecare service’. It can only be accessed following an assessment. To arrange for this to happen you need to contact the Access Service, visit the web page: www.cornwall.gov.uk/default.aspx?page=4759 The service works with vulnerable adults over 18 Lanhydrock Castle years old, who may be elderly, have a physical or

8 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Continuing Healthcare

‘Continuing Healthcare’ is the name given to the assess your home for hazards, and point out things care needed by an adult who requires help over an that might contribute to falls. extended period to manage their daily life because Visiting you at home, an occupational therapist of illness, disability, accidents or the effects of will be able suggest adaptations that will improve getting older. It is a package of care that involves your mobility. Perhaps handrails up stairs would be services and funding from both the NHS and Adult useful? Would a ramp up to your front door help if Care, Health and Wellbeing. you are in a wheelchair? ‘Continuing NHS healthcare’ is provided solely Major alterations such as fitting a downstairs by the NHS if you have extensive healthcare needs. bathroom or widening doorways can be paid for This is free of charge, wherever it is delivered and with a Disabled Facilities Grant (DFG). Eligibility will can be provided in any setting. In your own home depend on an assessment by Adult Care, Health the NHS funds all care required to meet your and Wellbeing, and is also means-tested. assessed needs. In a care home, the NHS makes a An occupational therapist will talk you through contract with the home and pays the full fees for any new equipment you may be given, as well as your accommodation as well as all your care. help you apply for funding for major adaptations, If your needs change, regular reviews will if you need them. To start the ball rolling, contact be carried out and your care and/or funding Adult Care, Health and Wellbeing on 0300 1234 131 arrangements will change to meet them. and explain your circumstances. An assessment of Contact NHS Kernow – the new Clinical your needs will determine whether an occupational Commissioning Group for Cornwall and the Isles therapist will be the best person to help and what of Scilly. See more at www.kernowccg.nhs.uk and charges (if any) you can expect. page 6 where their role is explained further. See also ‘Adapting your home’ on page 11.

Occupational therapy For further advice and information, call this Occupational therapists can help you lead a more Directory’s independent advice line: 0800 38 92 077 independent life, using a variety of methods, provided in association with FirstStop Advice including the use of aids and equipment. They can

PALS

All NHS Trusts have PALS services. The free and confidential Patient Advice and Liaison Service The South Western Ambulance Service NHS Trust (PALS) aims to guide patients, their relatives, friends Covers the four counties of Devon, Cornwall and carers through NHS services. and the Isles of Scilly, Somerset and Dorset. PALS officers provide advice, support and Office hours are 9am to 5pm Monday to Friday. information. They help to resolve concerns as they Telephone: 01392 261585 occur, tell you about the complaints procedure or Email: [email protected] provide you with information about the services available to the public. They are also interested in suggestions from the public on how to improve services.

Royal Cornwall Hospitals Trust Come into the Link Centre, Link Corridor at the Royal Cornwall Hospital between 9.30 am and 5pm on weekdays. Telephone: 01872 252793 during the week between 9am and 5pm or email: [email protected]

V i s i t www.carechoices.co.uk for further assistance with your search for care 9 Advice about daily living

Cornwall Council in partnership with national charity that they have difficulties with everyday tasks. the Disabled Living Foundation (DLF) provides a AskSARA will guide you through some questions quick and easy to use online guided advice service about your health, home and daily activities and called AskSARA which will help anyone who finds then offer you a range of solutions to choose from.

Visit www.cornwall.gov.uk/asksara to see the full range of questions.

Wheelchair hire

Some organisations offer wheelchairs for short and • British Red Cross, tel: 01873 273703 long-term hire either for a charge or a donation. • Cornwall Mobility Centre, tel: 01872 254920 Please contact: • Disability Cornwall, tel: 01736 751922 • Tremorvah Industries, tel: 01872 324340 Staying at home

Meals on Wheels

For information about meal providers in your area, Cornwall on 01736 759500 or WRVS in Cornwall: contact Adult Care, Health and Wellbeing on 0300 01209 218179. 1234 131, Age UK Cornwall on 01872 266388, DIAL Commercial providers also operate within the county.

Transport

Transport Access People (TAP) is an organisation they can provide volunteer cars, accessible mini- which co-ordinates a volunteer driver service for buses and private ambulances. people in Cornwall who have no transport. It is run Contact TAP on 01872 223388. by Age UK. A small charge is payable per mile, and

Telecare and assistive technology

This is equipment that can help detect falls, system that controls an entire house’s environment. inactivity, smoke, flooding, gas or extreme There are some display centres in Cornwall where temperatures in your home. If, for example, you you can see and try out assistive technology. These forget to turn off the gas, sensors are triggered, an include: alert is received either by trained operators at a 24 • Tremorvah Industries 01872 324340 hour call centre, or directly by a relative or carer. • Truro and St Austell Sight Centres display It can allow you to remain independent and your equipment for people with a sight loss 01872 relatives and carers will be reassured, safe in the 261110 / 01726 291118 (Penwith: 01736 352007) knowledge that should an incident occur, they will be alerted. • Cornwall Deaf Association can help with Some devices can also help monitor specific equipment for people with a hearing impairment. health conditions and sometimes reduce the need Tel/Fax: 01872 225 868 Textphone: 01872 263664 for hospital admission. Assistive technology can also Email: [email protected] be used as a short-term measure during a period • Cornwall Blind Association is the only local of convalescence. It can help around the house, charity which exists to improve the lives of ranging from making turning on a tap easier to a visually impaired people living in Cornwall.

10 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Telecare and assistive technology continued

From talking clocks to big button telephones, 261110. The charity also provides mobile sensory equipment is on display at various locations in equipment and talking books, administers adult Cornwall. The demonstration kitchen has items and children’s holidays as well as being linked to such as talking microwaves and tactile timers. 25 local clubs and activities. Tel: 01872 261110 Orders can be made and delivered. Tel: 01872 Web: www.cornwallblind.org.uk

Lifeline

Lifeline provides a caring service throughout There is a one-off installation fee for Lifeline, and a Cornwall. You now have a way of calling for help 24 rental fee which can be paid monthly or twice yearly. hours a day, 365 days of the year. You must complete and return an application Cornwall Council can install the Lifeline in your form to access this service. home, all you need is a modern push-in telephone socket with a 3-pin power socket nearby. A lightweight For further information about Lifeline please pendant is also supplied. You can wear this in a telephone 01872 224 521, variety of ways, and by pressing the button you will email: [email protected] automatically connect to the control centre where or write to: Cornwall Council: Lifeline, trained operators will respond immediately. They Carrick House, Pydar Street, Truro TR1 1EB will hold details of your relatives, friends, doctors or neighbours who can be contacted in an emergency.

Adapting your home

If you have a disability that makes it difficult to to your home it will make a referral to one of the manage in you home, Adult Care, Health and following Home Improvement Agencies, who Wellbeing may be able to help. Following an will take on the complete management of grant- assessment of your needs, your difficulties may be assisted adaptations and building work. resolved with a minor adaptation which a Technical • West Cornwall Care and Repair Officer can carry out. (Penwith and Kerrier) – 01736 367535 Major changes will involve the advice of • Carrick Care and Repair – 01872 260777 occupational therapists and referral to a means- tested ‘Disabled Facilities Grant’ to help with • Mears Home Improvement Ltd (North Cornwall) – some or all of the costs. If Adult Care, Health and 0800 066 5084 Wellbeing has agreed that you need adaptations • Hanover at Home Caradon area – 01726 815731

Care and Repair Schemes

These agencies offer other schemes not linked to Some housing associations, working closely with Adult Care, Health and Wellbeing (for example for local housing departments, can provide general repairs to windows and doors) and are also happy advice on repairs, adaptations and availability of to give general advice on building and repairs to grants for people wanting to improve their homes your home. which are in poor physical condition.

Other help

Handy Person Scheme – this provides help with confidence to tackle them. This service is available household maintenance and repairs for people on to homeowners or tenants over 60, those who are a limited income who lack either the mobility or disabled, or those living in vulnerable households.

V i s i t www.carechoices.co.uk for further assistance with your search for care 11 Other help continued

You can contact the schemes at: Home Improvement Grants – available if your home is in a poor state of repair, or lacks basic Penwith/Kerrier/ Carrick/Restormel amenities. The work required must be assessed as Devon and Cornwall Housing Handyperson Scheme necessary, and should be reasonably practical to on 0800 678 1676 carry out. The level of grant will depend on your North Cornwall financial circumstances. Anchor Handyperson Scheme on 0800 066 5084 Web: www.anchor.org.uk/Pages/home.aspx For further information please contact Cornwall Caradon Council Housing department on 0300 1234 161. Hanover Handy Van service on 01726 815731

Support for carers

You may have an informal carer, who provides The CCVS Carer Support Worker Service regular and substantial help and is not paid Mental Health provides services to carers of an for doing so. Adult Care, Health and Wellbeing adult (18–65) with a mental health condition. understands the importance of this role and Tel: 01209 718844 (office). following an assessment, can help you access a range of services. Carers Right supports older carers (70+) of someone with a learning disability. Tel: 01872 274586. Cornwall Carers Service The Carers Support Service provides support to There is a Dementia Carers Support Worker who carers of older people and people with a physical supports carers in the west of Cornwall who are or learning disability and parents of disabled looking after a person with dementia. You can children. make contact via Adult Care, Health and Wellbeing Tel: 01872 266383. on 0300 1234 131.

Tel: 01726 884402

• Providing live in and community care by kind and loving staff in most areas of Cornwall to anyone needing a helping hand with personal care and domestic services • We also provide supported living to people with mental health and learning disabilities • All staff are trained to NVQ 2/3 • Care packages Taylormade to meet your requirements • Registered with the Care Quality Commission

www.taylorsofgrampound.co.uk Unit 2A Grampound Road Ind Est, Grampound Road, Truro TR2 4TB

12 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Support for carers continued

Carer emergency card scheme emergency contact who is called by Lifeline is a Adult Care, Health and Wellbeing, in conjunction neighbour, friend or family member. However, with Lifeline, run an innovative, free scheme to a paid carer can be obtained if necessary – the ensure that alternative plans can be put into place important thing is that the carer doesn’t have to in the event of a carer having an emergency, make a host of calls themselves to try and sort leaving them unable to carry out their caring role. out some backup if things go wrong. This gives Carers carry a card with emergency contact people the peace of mind that in the event of an details, and if an emergency arises, they can call emergency, procedures are in place to look after the number on the back of the card. Cornwall the person being cared for. Lifeline, answering the call, will then put into place For more information, call Collette Sharp of the agreed emergency plan to support the person Tremorvah Industries on 01872 324363 or apply being cared for. for a card online using the Emergency Carers Card The service is free, and in many instances the application form at www.cornwall.gov.uk.

Carers Allowance

This is a non-contributory benefit for men and • Attendance Allowance. women who: Currently, Carers Allowance is worth per • look after a severely disabled person for at least £58.45 week. This figure may change during the life of this 35 hours a week; Directory, contact Adult Care, Health and Wellbeing • are eligible before their 65th birthday; on 0300 1234 131 for current details. Claiming • are not gainfully employed; and Carers Allowance may affect any other benefits, • are not in full-time education. allowances, pensions and entitlements you, or the person you care for, are receiving. The severely disabled person must be getting either: • the highest or middle rate of Disability Living Home care provider listings start on page 15. Allowance care component, or

Support at home

If you are finding it difficult managing at home, you laundry and cooking meals. They should be trained could consider using the services of a home care in personal care and safety procedures, moving provider. These employ care assistants who can and handling, hygiene and infection control and help you with bathing, washing and dressing as first aid. If you require nursing care at home, many well as providing practical support with shopping, home care providers employ registered nurses.

Financial contributions to the cost of your support at home

If you are eligible to receive support with your social contribution you may be required to make. Where care needs, you will be entitled to a personal budget, Adult Care, Health and Wellbeing arranges care to enable you to choose how best to meet your on your behalf, they will engage with a home care needs. You may have to pay something towards your agency from the Council’s approved provider list. support, and a worker will contact you to discuss what money you have coming in and going out each For further advice and information, call this week. Adult Care, Health and Wellbeing use guidance Directory’s independent advice line: 0800 38 92 077 from the Department of Health, and procedures provided in association with FirstStop Advice laid down by the Council, to work out any financial

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

Agency 1 ...... £ ...... p/h

Agency 2 ...... £ ...... p/h

Agency 3 ...... £ ...... p/h

Agencies

• What experience does the agency have in your • How can you contact the agency in an emergency particular field of need? Can they supply references or outside office hours? for you to check?

• How hard or easy would it be to make a complaint and how are things then put right? • How long has the agency been operating?

• Home care agencies providing personal care, must be registered and inspected by the Care Quality • How many carers would the agency assign to Commission. Ask to see a copy of their registration care for you and would you see the same one certificate. every day? If not, how does the staff rota operate and what happens if your carer goes on holiday • If this is a private contract ask for a copy of the or is sick? Will you be notified in advance that a agency’s contract terms and read these carefully different carer will be attending? with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK (sometimes called Age Concern in some areas) can help with this.

Carers

• You should expect your personal preferences, • Carers should be fully trained or be in ongoing dignity and privacy to be respected. Discuss this training. Ask the agency about their policies on this. with the agency and ask how the most suitable • You will have a care plan drawn up by the agency carers for your particular care are chosen. Can you which the carers will work to. Ask how often this talk to them before deciding? plan will be reviewed by the agency. • Carers must be checked with the Criminal Records Bureau (CRB) and have a criminal records disclosure – make sure this is the case.

Paying

• If you are eligible for support from Adult Care, • If your care needs do not meet Adult Care, Health Health and Wellbeing you will be financially and Wellbeing’s eligibility criteria and have been assessed to see if you must make a contribution arranged privately you should check carefully the to your care. fee rates charged and exactly what the payment you make covers.

14 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Home care providers

A Caring Touch Caresta Ltd Truro Penzance Tel: 01872 554422 OP Tel: 01736 333177 OP D PD

A & D Community Care Carol Spinks Homecare Redruth Saltash Advert page 18 Tel: 01726 211860 OP D PD MH Tel: 01752 844832 OP D PD LDA MH SI YA AD

Alexandra’s Community Care Celtic Care Falmouth Falmouth Tel: 01326 314642 OP D PD LDA MH SI Tel: 01326 377779 OP D PD MH SI

Allied Healthcare Choice Care Cornwall Penzance St Austell Tel: 01736 364530 OP D PD LDA MH SI YA AD Tel: 01726 824367 OP D

Ansom Home Care Limited Churchtown Resource Centre & Bodmin Mid-East Cornwall Inclusion Tel: 01208 368385 OP D PD SI YA Bodmin Tel: 01208 871933 PD LDA MH SI Areta House Redruth Coastline House Tel: 01209 203444 OP D PD LDA SI YA Redruth Tel: 01209 200200 OP D PD SI YA Averlea Domiciliary Care St Austell Comfort Care (Truro) Ltd Tel: 01726 66892 OP D Truro Advert page 16 Tel: 01872 272577 OP D PD YA Bluebird Care Advert page 16 Mid Cornwall D.O.V.E. Project, The Tel: 01872 276006 OP D PD LDA SI YA Camborne

North Cornwall Tel: 01209 612494 OP PD LDA YA Tel: 01840 212184 OP D PD LDA SI YA Duchy Care Newquay Bodmin Internal Homecare Agency Tel: 01637 878637 Bodmin OP D PD LDA MH SI YA Tel: 01208 74491 OP D PD LDA MH SI YA East Cornwall & Plymouth DCA Callington Bowden-Derra Domiciliary Support Services Tel: 01579 559416 LDA Launceston

Tel: 01566 86565 OP D LDA MH SI YA European Lifestyles (South West) Ltd St Austell Calton House Ltd Tel: 01214 574400 PD LDA Camborne Tel: 01209 611888 LDA MH Falcare Falmouth Carers’ Break Service Tel: 01326 317580 OP D PD LDA MH YA SI Bodmin Tel: 01208 73923 OP D LDA SI Forget-Me-Not Homecare Services Camborne St Austell Tel: 01209 614767 OP D PD LDA MH SI YA AD Tel: 01726 77212 OP PD

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

V i s i t www.carechoices.co.uk for further assistance with your search for care 15 Being able to live at home can be one of the most important comforts in someone’s life and because family and friends can’t always be there, we at Home Instead are here to help.

What makes us different? • Market Leading Quality – We have received excellent reports from the CQC (Care Quality Commission) in 2012 & 2013 and were 2012 Regional Finalists for the Great British Care Awards. Services include: • Companionship • Client Choice – Our clients choose what services they want and when they want them. Our • Home help/Light housekeeping Caregivers visit at the exact time specified by our clients, every time. • Personal care • Continuity of Care – Our clients are matched with our Caregivers, introduced to them and they • Local transportation have the same Caregivers visiting them each time. • Errands & shopping • Flexibility – Our services can be provided from one hour up to 24 hours a day, seven days a week. • Meal preparation Our clients can change their services to suit their needs, even at short notice. • Medication reminders • Great Staff – Our Caregivers are caring and compassionate as well as very • Convalescence/respite support well trained, CRB checked and insured. • Specialist dementia and Alzheimer’s care and much more... To find out more about how we can help, please call 01872 224004

Kerns House, Unit 11, Threemilestone Industrial Estate, Truro TR4 9LD www.homeinstead.co.uk/truro PERSONAL BUDGETS WELCOME

CARE VISITS AT HOME are (Tr We care passionately rt C uro fo ) L We are a family-run m td o caring agency that provides C Call our professional team on 01872 276006 (mid cornwall) respect bespoke, individualised choice 01840 212184 (north cornwall) care. We respect your right to choose how We offer everything and when your care is from personal care to delivered to maintain your shopping, cleaning or independence and dignity. social visits. In fact independence everything you need dignity to stay in the comfort Tel: 01872 272577 of your own home. www.bluebirdcare.co.uk

My Choice… the key to friendly, reliable care in your own home

We call our home care service My Choice for a very simple reason; it exists to serve those people who have made the choice to stay in their own home living the life they choose. Cornwall Care is a charity. For many years we have been helping people to remain in their own homes and this is a growing part of what we do, making us the biggest independent care provider in the county; but we don’t just want to be the biggest, you need us to be the best. And being the best means we employ the best to focus on what YOU want. We won’t tell you what you can have – YOU tell US precisely what you want. That may mean personal care, accompanying you on trips, shopping or helping around the house, in fact anything that you need to enable you to keep living the life you choose. The My Choice team will be there when you want them – a regular friendly face at the door, a familiar face... One you can rely on. To ﬁ nd out more visit www.cornwallcare.org or call Maxine Lee on 08455 191 192.

Make my choice, your choice. Reg Charity No: 1053486 www.cornwallcare.org

16 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Home care providers continued

Four Seasons Community Care Ltd Liskeard Care Ltd Torpoint Liskeard Tel: 01752 811152 OP D PD LDA MH SI YA AD Tel: 01579 348777 OP D PD SI YA

Green Light Personal Care Liskeard Internal Homecare Agency Redruth Liskeard Tel: 01209 200544 LDA YA Tel: 01579 342919 OP D PD LDA MH SI YA

Greenbank Care Live Life Care Ltd Liskeard Truro Tel: 01579 347794 OP D MH SI Tel: 01872 561761 OP D PD LDA MH SI YA AD

H F Trust – Cornwall DCA Miner Hub Wadebridge Redruth Tel: 01208 815614 LDA Tel: 01209 200226 D PD LDA SI

H F Trust – St Austell Moorecare Home Care Services St Austell Liskeard Tel: 01726 66775 OP D PD LDA MH SI YA Tel: 01579 324114 OP D PD LDA SI YA

Harbour Home Care Morwenner Care Portreath Bodmin Tel: 01209 843001 OP D PD LDA MH SI YA AD Tel: 01208 74339 OP D PD MH SI YA

Hartley Home Care MSS Care Camelford Helston Tel: 01840 213294 OP D PD LDA YA Tel: 01326 281301 OP D PD MH SI

Heart of the South Care agency Ltd My Choice Homecare Services Truro Advert page 18 St Columb Advert page 16 Tel: 01872 273559 OP D PD LDA MH SI YA Tel: 08455 191192 OP D LDA MH SI

Help at Home Care Service Newcross Healthcare Solutions Ltd Falmouth Truro Tel: 01326 313342 OP D MH SI Tel: 01872 222525 OP D PD LDA MH SI YA

Hillcrest Kernow Normandy Way, 31A Truro Bodmin Tel: 01872 278807 LDA Tel: 01208 73904 OP PD SI

Home Instead Senior Care North Hill Homecare Truro Advert page 16 St Austell Tel: 01872 224004 OP D PD LDA MH SI YA Tel: 01726 825041 OP D PD SI YA

Kernow Home Care Ltd Nursefinders Penzance Truro Tel: 01736 787080 OP Tel: 01872 270999 OP PD LDA

Kerrier Homecare Oasis Community Care Redruth Saltash Tel: 01209 214762 OP Tel: 01752 847474 OP D PD LDA SI YA

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V i s i t www.carechoices.co.uk for further assistance with your search for care 17 Home care providers continued

Oasis Community Care (Mid Cornwall) Penwith Care Limited St Austell Advert below St Ives Tel: 01726 824611 OP D PD LDA MH SI Tel: 01736 797909 OP D

Old Roselyon Domiciliary Care Agency, The Penzance Internal Homecare Agency Par Penzance Tel: 01726 814297 OP D PD Tel: 01736 365714 OP D PD LDA MH SI YA

Pendeen Community Care Ltd Phoenix Care Cornwall Ltd Redruth Penzance Tel: 01209 313032 OP D PD SI YA Tel: 01736 360197 OP D PD MH SI

Pendennis Domiciliary Care Agency PRC Outreach Services Wadebridge Penzance Tel: 01208 77577 OP D PD LDA MH SI YA Tel: 01736 360039 OP D PD LDA SI YA

Pendrea Home Care Premier Healthcare Solutions Bodmin Hayle Tel: 01208 77176 OP D PD LDA SI Tel: 01736 448263 OP D PD MH SI AD

Penhellis Community Care Ltd Proper Care (Cornwall) Ltd Helston Helston Tel: 01326 572626 OP D PD LDA MH SI YA AD Tel: 01326 560973 OP D PD LDA MH SI YA

Pentowan Home Care Prospects for People with Newequay Learning Disabilities Tel: 01637 851790 OP D PD LDA MH SI AD Camborne Tel: 01209 719762 LDA YA

Call our friendly team on: Carol Spinks Homecare 01872 273559 Tel: 01752 844832 Mobile: 07775 776564 Domiciliary care One-to-one care Email: [email protected] Live-in carers All candidates CRB reference checked Palliative care Registered with the CQC We are a CQC-registered Domiciliary Care Learning disabilities Approved provider to Social Services provider based in East Cornwall and approved Care home support www.heartofthesouthcareagency.co.uk by Cornwall County Council. We o er a full (short term available) range of services including personal care, domestic duties, day & night sits and end-of-life care. We provide care for all client groups – children, Providers of professional carers and support workers adults and people with complex care needs including dementia and learning We have the skills to enable you to stay in your own home di culties. Contact us to nd out more about the services we provide.

Oasis Community Care

Personal Care ◆ Day Sitting ◆ Night Sitting ◆ Cleaning ◆ Shopping Washing ◆ Ironing ◆ Outings ◆ Travel Service ◆ Carers Breaks

Oasis provide a professional but friendly service to our local community. We cover Fowey, St.Austell, Goran, St. Stephens, St. Dennis, Roche, Bugle and many more. For more information please contact any of us.

01726 824611 [email protected] | www.oasiscare.co.uk

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18 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Home care providers continued

Purple Balm Truro Branch St Margaret’s Community Care Services Ltd Truro Fraddon Tel: 01392 350010 OP D PD LDA MH SI YA Tel: 01726 862865 OP

Qura Brain Injury Services Tamarisk Care Agency Truro Hayle Tel: 01872 273613 PD Tel: 01736 752187 OP D PD MH SI AD

Regal Care Taylors of Grampound Ltd Saltash Truro Advert page 12 Tel: 01752 311625 OP D PD LDA MH SI YA Tel: 01726 884402 OP D PD MH SI YA

Restgarth Thyme Care Ltd Polperro Penzance Tel: 01503 272016 OP D Tel: 01736 369090 OP D YA

Restgarth Care Limited TLC Domiciliary Care Agency Liskeard St Columb Major Advert page 18 Tel: 01579 321758 OP Tel: 01637 889140 OP D PD LDA SI YA

Right Nurse Care Services Trelawney Domiciliary Care Limited Truro Redruth Tel: 01872 274120 OP D PD LDA MH SI YA AD Tel: 01209 712480 OP LDA

Rowans Domiciliary Agency TrewCare Limited St Agnes Falmouth Advert outside back cover Tel: 01872 553295 OP D PD MH SI Tel: 01326 375949 OP D PD MH SI YA AD

RV Care Services Ltd Truro Internal Homecare Agency Truro Truro Tel: 01872 530222 OP D PD SI YA Tel: 01872 278533 OP D PD LDA MH SI YA

Scope Inclusion South West United Care Concepts Limited Saltash Saltash Tel: 01752 840059 OP PD LDA SI YA Tel: 01752 313021 OP D PD LDA MH SI YA AD

South Western Homecare United Response – Cornwall DCA Helston Truro Tel: 01736 761899 OP Tel: 01872 250150 PD LDA MH SI YA AD

Spectrum Support Service Veor Hub Penryn Camborne Tel: 01326 371000 LDA YA Tel: 01209 200226 D PD LDA SI

S tay at Home Limited Victoria Community Care (Cornwall) LTd Truro St Blazey Tel: 01872 500052 OP D PD LDA MH SI YA AD Tel: 01726 810101 OP D PD MH SI YA

St Austell Internal Homecare Agency Westcountry Home Care Ltd St Austell Launceston Tel: 0300 123 4131 OP D PD LDA MH SI YA Tel: 01566 775960 OP D PD LDA MH SI AD

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V i s i t www.carechoices.co.uk for further assistance with your search for care 19 Day care

Stuck at home and deprived of human contact, such loneliness and promote wellbeing and isolated older people can go downhill rapidly. independence is to provide regular social contact Research has shown that one way to alleviate and a focus for activities.

Day care centres

These give people the chance to have a change to transport and meals must usually be paid for. their routine, meet new people, take up an activity Day care can even be provided at home, where or receive specialist services such as chiropody or a group of older people receive day care at one hairdressing. There is a wide variety around the another’s houses. county, catering for older people, people with Age UK Cornwall and the Isles of Scilly operates mental health issues, learning disabilities and day clubs which offer lunches and afternoon teas, dementia. Centres can be as important for carers quizzes and games, computing and the internet as those attending as they allow for a regular break and access to Age UK services such as information from caring. Attendance can be free, although and advice.

Age UK Other day centres Carleen Daycare Centre Hayle Day Care Centre Trust Wheal Vor Road, Carleen, Commercial Road, Age UK Cornwall & All Saints Church Helston TR139NP Hayle TR27 4DE The Isles of Scilly Community Centre Tel: 01736 755000 Boscawen House, Church View Road, Open Monday–Thursday Chapel Hill, Camborne TR14 8RQ 9.30am–4.00pm with lunch. Headway (The Brain Injury Truro TR1 3BN Tel: 01209 610260 Association) Tel: 01872 266388 All enquiries to Glen Oasis Centre, Lostwithiel Memory Cafe – 1st & 3rd Chaplin, Pastor on Community Centre, Age UK Truro week of the month 01326 560278. Liddicoat Road, Day Centre 1.30 pm to 3.30 pm Lostwithiel PL22 0HE St Clement Street, Donald Thomas Tel: 01208 873567 Truro TR1 1EQ Armadale Resource Centre, Daycare Centre Tel: 01872 279279 Social Drop-In Centre Chapel Street, Camborne, Holifeld Farm Project Betty Fisher Centre, Cornwall TR14 8EG Bonallack Lane, Age UK Falmouth Southern Way, Tel: 01209 716927 Gweek TR12 6UL Day Centre Wadebridge PL27 7BX Tel: 01326 221017 Killigrew Street, Tel: 01208 815676 Drym Valley Centre Falmouth TR11 3PX (Learning difficulty) John Daniel Centre Tel: 01326 316 880 Bellair Day Centre Higher Drym Farm, Praze, Madron Road, Heamoor, Alverton Road, Camborne TR14 0NU Penzance TR20 8TP Age UK Newquay Penzance TR18 4TA Tel: 01736 850707 Tel: 01736 368531 or 368532 Day Centre Tel: 01736 366446 Crantock Street, Falmouth Falcare Society Kehelland Newquay TR7 1JR Blantyre Centre 37 Kimberley Park Road, Horticultural Centre Tel: 01637 876150 Truro Road, Falmouth TR11 2DA (Learning difficulties) St Austell PL25 5HJ Tel: 01326 317580 Kehelland, Age UK Tel: 01726 72583 or 73357 Camborne TR14 0DD St John’s Church Hall Fountain House Tel: 01209 718975 20a Bodmin Road, Caradon Day Centre Mental Health Day Centre Saint Austell PL25 5AE (Mental Health) 1 Eastbourne Road, Launceston Day Centre Tel: 01726 76806 The Coach House, St Austell PL25 4SZ 15 Newport Industrial Estate, Trevillis House, Tel: 01726 76299 Launceston PL15 8EX Lodge Hill, Tel: 01566 776422 Liskeard PL14 4EN Frank Johns Care Centre Tel: 01579 347651 56 Queensway, Lowena Hayle TR27 4NL Mitchell Hill, Truro TR1 1HZ Tel: 01736 754545 Tel: 01872 270013

20 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Day care centres continued

Moorvue Rural Centre St Mary’s Haven Lowena Fountain House Moorvue Farm, Great Day Care Centre Mitchell Hill, Truro TR1 1HZ 1 Eastbourne Road, Bosullow, Nr Madron, St Mary’s Street, Tel: 01872 270013 St Austell PL25 4SZ Penzance TR20 8NP Penzance TR18 2DH Tel: 01726 70982 Tel: 01736 365491 Tel: 01736 368585 Morley Tamblyn Lodge Lodge Hill, Richmond House Morley Tamblyn Lodge Studio 61 Liskeard PL14 4EN Tolver Place, Tolver Road, Lodge Hill, Liskeard PL14 4EN 61 Lemon Street, Truro Tel: 01579 345858 Penzance TR18 2AB Tel: 01579 345858 Tel: 01872 241767 Murdoch and Trevithick Roswyth Murdoch and Trevithick The Old Rectory Day Centre Lower Cardrew Lane, 4 Cheltenham Place, Lower Cardrew Lane, Market Street, Redruth TR15 1LZ Newquay TR7 1BA Redruth TR15 1LZ Launceston PL15 8AU Tel: 01209 218139 or 215552 Tel: 01637 873122 Tel: 01209 218139 or 215552 Tel: 01566 777490 The Old Dairy Stepping Stones Park View The Pines Day Centre Belgravia Street, 5 Ferris Town, Truro TR1 3JG The Old Cattle Market, Pengover House, Penzance TR18 2EL Tel: 01872 241783 Porthleven Road, Helston Pengover Road, Tel: 01736 365628 Tel: 01326 569529 Liskeard PL14 3EN Physical disabilities Community access outreach Tel: 01579 348425 centres of John Daniel Centre The Old Dairy (above) Belgravia Street, Tregarne (St Austell) Chy Koes Penzance TR18 2EL North Street, Woodland Road, Pathfields Day Centre Tel: 01736 365628 St Austell PL25 5QE St Austell PL25 4RA Bungalow 1, Pathfields, Tel: 01726 72429 Tel: 01726 76045 Bude EX23 8DW Pathfields Day Centre Tel: 01288 356235 Bungalow 1, Pathfields, Trelil Court Centre Echo Centre Bude EX23 8DW Market Street, Barras Place, Priory Centre Tel: 01288 356235 Bodmin PL31 2JW Liskeard PL14 6AY Pound Lane, Tel: 01208 76899 Tel: 01579 347836 Bodmin PL31 2BT Pengarth Day Centre Tel: 01208 73623 Morrab Gardens, Wadebridge Tremorvah Industries Penzance TR18 4DA Concern for the Aged Threemilestone Industrial Studio 61 Tel: 01736 364307 Southern Way, Estate, Truro TR4 9LD 61 Lemon Street, Truro Wadebridge PL27 7BX Tel: 01872 324340 Tel: 01872 241767 Penrose Club Tel: 01208 812392 All Saints Church, Meneage Community access outreach Dementia Road, Helston TR13 8JA Westgate Centre of Murdoch and Trevithick Tel: 01326 563141 28a Westgate Street, (above) Liskeard Dementia Launceston PL15 7AE Carers Group Priory Centre Tel: 01566 777344 Tregarne Oak Tree Surgery, Liskeard Pound Lane, North Street, Contact – Kate Mort Bodmin PL31 2BT Learning disabilities St Austell PL25 5QE Tel: 01579 335280 Tel: 01208 73623 centres Tel: 01726 72429 Meets every third Thursday Reflections Blantyre Centre Mental Health centres of the month, 2–4pm. Little Beside House, Nr St. Truro Road, Day, Redruth TR16 5PX St Austell PL25 5HJ These are only accessed via Royal Cornwall Museum Tel: 01209 822300 / 01872 Tel: 01726 72583 or 73357 referral from a GP or CMHT Older People Outreach 562350 Royal Cornwall Museum, John Daniel Centre Anchor Project River Street, Truro TR1 2SJ St. Anne’s Day Centre Madron Road, Heamoor, 106 Killigrew Street, Contact – Louise Callington Road, Penzance TR20 8TP Falmouth TR11 3PT McDermott Saltash PL12 6DX Tel: 01736 368531 or 368532 Tel: 01326 315822 Tel: 01752 847001 Launceston Day Centre Boundervean St Austell Pathfields 15 Newport Industrial 6 Pendarves Road, Bude EX23 8DW Estate, Launceston PL15 8EX Camborne TR14 7QE Tel: 01288 355695 Tel: 01566 776422 Tel: 01209 613006

V i s i t www.carechoices.co.uk for further assistance with your search for care 21 Cornwall Care’s homes offering day care

Athelstan Pengover Trevarna Trewartha Bodmin PL31 2AE Liskeard PL14 3EN St. Austell PL25 4LD Carbis Bay TR26 2QT Tel: 01208 72713 Tel: 01579 343397 Tel: 01726 75066 Tel: 01736 797183

Blackwood Redannick Trevern Woodland Camborne TR14 8BA Truro TR1 2JP Falmouth TR11 4DD St. Austell PL25 4RA Tel: 01209 713498 Tel: 01872 276889 Tel: 01326 312833 Tel: 01726 72903

Cedar Grange St. Breock Launceston PL15 8JN Wadebridge PL27 7NN Tel: 01566 773049 Tel: 01208 812246

Chyvarhas St. Hilary Callington PL17 7EF Bude EX23 8QJ Tel: 01579 383104 Tel: 01288 352754

Headlands St. Martin’s Carbis Bay TR26 2NT Camborne TR14 7HJ Tel: 01736 795769 Tel: 01209 713512

Mountford The Green Truro TR1 3TB Redruth TR15 1LU Tel: 01872 274097 Tel: 01209 215250

Penberthy Trengrouse Newquay TR7 2BT Helston TR13 8BA Mevagissey Harbour Tel: 01637 873845 Tel: 01326 573382

Respite care and short stays

Carers sometimes need a break and this can be Cornwall, contact your local Adult Care, Health and provided in several ways: you may wish to go into Wellbeing office for advice. (See page 63 for contact a care home yourself for a week or two to give details.) your carer a short holiday; or arrange home-based If you are thinking about long-term care, but respite care where another carer moves into your have had no experience of living in a care home, home; or family-based respite care where you you may wish to book in for a short stay to see move into another family’s home for a period. The what it’s like. This will help you make an informed best option for you will depend on your needs, the decision. If you have nursing needs, ask for a urgency of the situation and personal choice and nursing determination as a contribution to your cost. There are a number of different schemes in fees – see ‘Care homes with nursing’ on page 38.

Shared Lives South West (formerly SWAPS)

Shared Lives is a registered adult placement support. This could include a provider supporting scheme offering Shared Lives services in Cornwall, a service user in their own home. Plymouth, Devon and Torbay. Short breaks and longer term accommodation in family homes with To contact Shared Lives South West write to: approved providers are offered by the scheme. Trewellard Farm, Scorrier, Short breaks can be from half a day to a week or Redruth, Cornwall TR16 5DH more. Telephone: 01209 891888 Shared Lives in Cornwall run a dementia short Or email: [email protected] break service with several households around www.sharedlivessw.org.uk the county now offering this specialist care and

22 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Housing options

Social housing

Cornwall Homechoice Partner Housing Associations Homechoice is the system for letting vacant social housing (council and housing association Aster Communities – Telephone: 01752 827730 properties) to rent and affordable housing property Carrick Housing – to buy or rent/part buy in Cornwall Council. Visit: Telephone: 0800 138 5552 (freephone) www.cornwallhomechoice.org.uk for details. Coastline Housing – Telephone: 0808 202 7728 (freephone) or 01209 200200 (local rate) For further advice and information, call this Devon and Cornwall Housing Association – Directory’s independent advice line: 0800 38 92 077 Telephone: 0300 123 8080 provided in association with FirstStop Advice. Guinness Hermitage – Telephone: 0300 303 8034 (Havant office) Choice-based lettings Ocean Housing – Telephone: 01726 874450 Choice-based lettings enable you to have a greater role in deciding where you wish to live and Sanctuary Shaftesbury – provides a much more transparent housing system. Telephone General Enquiries: 0800 083 9283 When you apply your housing need will be assessed Tamar Housing Society – Telephone: 01752 250902 and you can then ‘bid’ on suitable social housing throughout the county. Vacancies are allocated to Westcountry Housing – Telephone: 01803 200300 bidders with the highest housing needs. Existing council or housing association tenants If you feel that you are at immediate risk of losing can also view and place adverts seeking other social your home, please contact Cornwall Council’s housing tenants to mutually exchange with. Housing Options team for urgent help. Call 0300 Unfortunately the demand for social housing 1234 161 or email [email protected]. is far greater than the supply in Cornwall. For up If you are already in contact with statutory to date information and advice call the Housing services, such as a GP, community nurse, social Options Team on 0300 1234 161. worker, probation officer or housing service, ask To find out how to apply please ask in your nearest them about housing-related support services. They One Stop Shop – their addresses are on page 63. will be able to make a referral on your behalf.

Sheltered (or retirement) housing

Sheltered housing is a practical step if you would like Sheltered housing is available to rent or buy and more security and companionship but don’t need is usually provided by local councils or non-profit- to move into a care home and is usually provided by making housing associations. housing associations across the county. In a sheltered (or retirement) housing scheme you National providers include: can live independently in a flat or bungalow built especially for older people within a larger complex, The Abbeyfield Society; Anchor Trust; sometimes around a garden or communal facility The Guinness Trust and Hanover Housing. and linked to a central control centre for security. Some schemes have access to a resident or non- Local providers include: resident manager who provides support, advice and Devon and Cornwall Housing Association; a link to services for older people. After your needs Coastline Housing; Penwith Housing Association have been assessed, you will still be able to receive and Ocean Housing. care in the home if required.

V i s i t www.carechoices.co.uk for further assistance with your search for care 23 Sheltered (or retirement) housing continued

Abbeyfield Society Guinness Trust, The Abbeyfield House, 53 Victoria Street, St Albans, Guinness Care and Support Herts AL1 3UW (South West region – Devon and Cornwall only) Telephone: 01727 857536 Hillfields House, Matford Court, Sigford Road, Exeter EX2 8NL Telephone: 01392 686686 Anchor Trust Milestone Place, 100 Bolton Road, Hanover Housing Association Bradford BD1 4DH Hanover House, 1 Bridge Close, Staines TW18 4TB Telephone: 0800 270 7061 Telephone: 01784 446000 Ocean Housing Coastline Housing Stennack House, Stennack Road, St. Austell, Ferris House, Dolcoath Avenue, Camborne, Cornwall PL25 3SW Telephone: 01726 874450 Cornwall TR14 8SD Telephone: 0808 202 7728 Penwith Housing Association Ltd 67 Morrab Road, Penzance TR18 2QJ Devon and Cornwall Housing Association Telephone: 01736 331799 Exeter – Paris Street, Exeter EX1 2JZ Telephone: 01392 252566 For further advice and information, call this Barnstaple – Liberty Court, Liberty Road, Directory’s independent advice line: 0800 38 92 077 Roundswell Business Park, Barnstaple EX31 3TL provided in association with FirstStop Advice. Telephone: 0300 123 8080

Extra care

Extra care housing allows older people with support housing scheme for older people is at the former and care needs to continue to live independently cottage hospital site in Liskeard. The scheme in their own home, with services available on site to has a community lounge, dining area, kitchen, help with personal care, domestic tasks and meals. hairdressing facilities, hobbies room, activity zone, Cornwall’s first purpose-built extra care therapy rooms and garden. Care homes

All care providers in the country must be registered the best option. Personal care includes bathing, with the Care Quality Commission (CQC). All homes feeding, dressing and help with moving. are inspected by the CQC, who report on their Care homes with nursing findings. These inspection reports are available at If you think you may need nursing care in a home, the home or from the CQC (www.cqc.org.uk). you will need to be visited by a social worker or a Services in care homes and care homes with care manager to work out what care you will need. nursing must be paid for if your capital/savings This visit might be in your own home, or in hospital exceed £23,250. See page 54 for more information if you’ve been ill, or in a home. You will be fully on paying for your care. involved in planning your care needs. There are two types of care home: If a care home providing nursing care is the best solution for you, the social worker will give you Care homes (personal care only) information to help you find a home which meets If you are reasonably active, but would like greater your care requirements. The cost of the nursing care security and care, subject to a needs assessment, part of your fees is paid by the NHS to the home a care home offering only personal care may be directly: the current amount is £109.70 per week. 24 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Care homes checklist © 2013 Care Choices Ltd

When visiting potential care homes, consider the following questions:

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

First impressions 1 2 3 • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach • Were you met when you first arrived? of the communal facilities? • Do staff seem warm, friendly and polite? • Are there both showers and baths? • Do the residents seem happy, active and • Are bathrooms adapted to help people sociable? in and out of the bath? • Does the home feel homely and welcoming? Accessibility 1 2 3 • Is the home fresh, clean and comfortably furnished? • Does the home have the right adaptations and equipment to meet your needs?

Fees 1 2 3 • Are all areas accessible for wheelchair users? • Does the home have extra wheelchairs • How much are the fees? £ and walking aids? • Do the fees cover all the services • Is there adequate provision for people available? with sight or hearing difficulties? • Under what circumstances will the fees alter – eg annually or according to Life within the home 1 2 3 increasing needs? • Is the notice to terminate reasonable? • Are there any rules and restrictions (e.g. going out, time of return etc)?

Transport 1 2 3 • Can you choose when to get up and retire every day? • Is the home easy to get to for relatives • How are residents involved in decisions and friends? about life in the home? • Does the home provide its own transport? • Is there a telephone where you can make and take calls in private and comfort? Accommodation 1 2 3 • Is alcohol served or permitted? • Are bedrooms single or shared? Is there a • Are there smoking and non-smoking choice? areas? • Can you decorate and re-arrange your • What arrangements are there for room to suit yourself? religious observance? • Can you bring your own furniture and TV? • Can you handle your own money? If not, • Is there a call system for emergencies? what arrangements are in place? • Are there enough sockets in your room? • Does a hairdresser/chiropodist visit? • Can you control the heating in your room? • Are residents accompanied on visits to • Can you lock your room and is there a the GP or hospital? secure place for valuables? continued on page 26 >>

Staff 1 2 3 Gardens 1 2 3

• Do the staff appear clean, cheerful and • Are the grounds/gardens attractive? respectful? • Are all areas safe and accessible? • Do the staff talk to residents and how do • Is there somewhere to sit? they talk to them? • Are they quiet? • Are the staff formally trained?

• Is there an adequate number of staff on Contract terms 1 2 3 day and night? • Can you retain your own room if away?

Visitors 1 2 3 • Can you have a short-stay or trial period?

• Are visitors welcome at all times? • Will you be given a statement of terms on admission? • Is there somewhere to see them in private? • Are all procedures, such as complaints, clearly spelt-out? • May your visitors join you at meals? • What notice period exists? • Can your visitors stay overnight?

Catering 1 2 3 Notes

• How much choice do you get about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs? • Can you have snacks or drinks any time of the day or night? • Can you eat in your room?

Activities 1 2 3

• Can you continue to pursue your hobbies and interests? • What sort of activities and entertainment are organised? • Are outings and holidays arranged? How much do they cost? £ • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden? • Can you stay in your own room if you want to?

26 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Care homes continued

This figure may change after April 2013, check with Adult Care, Health and Wellbeing after this date. You Ask Adult Care, Health and Wellbeing for their can contact the Nurse Care Management Teams for free leaflet:‘Moving to a care home – your area at your local Primary Care Trust (PCT). information for older people.’

Your rights in a care home

When you move to a care home, you are entitled to • decide for yourself what you want – or don’t keep your full rights as a citizen. This means being want – to do given the opportunity to live as normal a life as • go where you want as long as it is safe to do so possible given any disabilities or other problems • be involved in all decisions about your care at all that may have contributed to your decision to times move from your own home. • expect the home to keep you fit and alert and help You have the right to: you maintain as much independence as possible • have any complaint you make dealt with quickly, • keep in touch regularly with friends and family fairly and efficiently and expect the home to help facilitate this • be treated with dignity, respect, care and • expect that the routines of the home, such as sensitivity meal times, will suit your needs • privacy and your own private space • be offered the opportunity to be involved in • be as independent as you want to be activities taking place outside the home.

The End of Life Care Strategy

Although the subject of dying is often painful to professionals who will be supporting them. These will contemplate and as a society we find it hard to be recorded in a care plan so that every supporting discuss, the way care professionals approach the service will be aware of the client’s wishes. process is incredibly important for the client, their All health and social care staff must be trained in family and carers. The Department of Health has communication regarding end of life care and will be published a Strategy for every organisation involved trained accordingly in assessing the needs of clients in providing end of life care. Each will be expected to and carers. adopt an overall coordination process, such as the Despite general reluctance to broach this sensitive Gold Standards Framework, whilst developing the area, it is worthwhile asking potential care providers best possible outcome for clients. their approach to end of life care and whether they Those being cared for will have the opportunity are following national strategies for implementing to discuss their personal needs and preferences with best practice within their service.

Out of county care homes

Did you know you can choose a care home outside local authority will pay may vary. They may offer your home county? You may want to be closer you the fees you would receive if you remained to friends, family members or you may want to within the county, or they may offer you the fees relocate to another part of the country. that the local authority would pay in your chosen If you are eligible for state funding from Cornwall region. You must seek further advice before making Council, they are still responsible for your care fees, your decision. If you’re self-funded, obviously you even if you choose a care home in another region. have freedom of choice. The home you choose must be suitable for your For further advice and information, call this assessed needs and comply with the terms and Directory’s independent advice line: 0800 38 92 077 conditions set by the authority. The fees that your provided in association with FirstStop Advice. V i s i t www.carechoices.co.uk for further assistance with your search for care 27 Cornwall Care...

Providing residential and nursing care throughout the county

We are all diff erent and want to be loved and accepted for who we are. Our wishes, our favourite food, our hobbies and families are all important to us and we take all this into considerati on when someone comes to live with us. You can naturally expect a high level of care but we aim to be ambiti ous about the opportuniti es for really living too. If you decide to make your home with us we want to provide you with the right combinati on of acti vity, companionship, care and rest that suits you and your individual needs. We have 18 care homes and some off er nursing services too. They are designed to provide help and support to suit each of our customers’ specifi c needs and wants. At Cornwall Care we encourage the people who live with us to fulfi l their potenti al. We provide a service that allows everyone to be themselves. Let us know how we can help you by calling our residenti al and nursing services, the details of which are below, or by visiti ng our website:www.cornwallcare.org

Our homes... Bodmin – Athelstan Carbis Bay – Trewartha Redruth – The Green Tel: 01208 72713 Tel: 01736 797183 Tel: 01209 215250

Bude – St. Hilary Falmouth – Trevern St. Austell – Trevarna Tel: 01288 352754 Tel: 01326 312833 Tel: 01726 75066

Callington – Chyvarhas Helston – Trengrouse St. Austell – Woodland Tel: 01579 383104 Tel: 01326 573382 Tel: 01726 72903

Camborne – Blackwood Launceston – Cedar Grange Truro – Mountf ord Tel: 01209 713498 Tel: 01566 773049 Tel: 01872 274097

Camborne – St. Marti n’s Liskeard – Pengover Truro – Redannick Tel: 01209 713512 Tel: 01579 343397 Tel: 01872 276889

Carbis Bay – Headlands Newquay – Penberthy Wadebridge – St. Breock Tel: 01736 795769 Tel: 01637 873845 Tel: 01208 812246

Cornwall Care House • Truro Business Park • Truro • TR4 9NY Tel: 01872 261787 Reg Charity No. 1053486 www.cornwallcare.org

28 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Dementia care

First steps

Usually, the initial point of contact to access care refer you to a specialist like a Consultant in Old services is either your GP (for health care) or the Age Psychiatry, a Community Psychiatric Nurse or Adult Care, Health and Wellbeing Access Service. an occupational therapist with a special interest in Your GP, as well as discussing your concerns, will be dementia care. able to carry out a series of tests which will establish the nature of your condition and advise whether Complex Care and the Dementia Liaison Service treatment is possible. The Dementia Liaison Service offers assessment to Some forms of dementia are not permanent people with dementia or complex mental health and can be caused by a range of emotional, needs when they are in hospital or a care home. physiological and physical ailments, which bring on dementia-like symptoms. It is important that any Contact your local dementia liaison nurse diagnosis eliminates the possibility of a reversible by calling the main switchboard at the dementia before a medical prognosis is made. Cornwall Foundation Trust on 01208 251300. Following a diagnosis of dementia, your GP may

Memory assessment service

A memory assessment service has been set up Everyone who is diagnosed with a form of across Cornwall for people with problems with dementia will receive a personalised care plan. their memory. Links will also be made with other support services, The service provides an assessment for people which will include groups offering ‘brain training’ with memory problems and who may have exercises known as cognitive stimulation. The dementia. There are treatments and support service will provide post-diagnosis counselling available to improve the quality of life for people and support to people who are diagnosed with with Alzheimer’s or dementia. Early assessment and dementia and their families. diagnosis is crucial in identifying the best treatment. If you are worried about your memory you can The service is run by specially trained visit your GP who will have information to help practitioners including nurses, doctors and you decide whether you would benefit from a occupational therapists. They use a variety of specialist memory assessment either in a memory assessment tools to measure different aspects of clinic or your own home. If you want to contact the cognitive function and are also able to organise Memory Assessment Service yourself you can do brain scans which may help diagnosis and rule out this through your local Community Mental Health any other causes of memory loss. Team (CMHT).

V i s i t www.carechoices.co.uk for further assistance with your search for care 29 Community Mental Health Teams (CMHT)

CMHT services are for adults, aged 18–75, with a Helpline severe mental illness. The teams provide one-to- Age Concern Cornwall and the Alzheimer’s Society one support which may take the form of visits to have set up a helpline for people who are affected the patient’s home, or a community setting such as by Alzheimer’s disease. Call 01872 277963 – the a GP surgery. Support may be provided on a short line is open 9.00–4.30 every weekday. The person or long term basis depending on individual need. who answers your call will be able to offer advice Community Mental Health Teams are available and information and signpost you to appropriate Monday to Friday, 8.45am to 5.15pm. services. To find out which CMHT covers the area in which you live, please contact Bodmin Hospital switchboard on 01208 251300.

Carrick Tel: 01872 356000

Caradon Tel: 01579 335226

North Cornwall Tel: 01208 251408

North Kerrier Tel: 01209 881888

Restormel Tel: 01726 291212

South Kerrier Tel: 01326 435860

Penwith Tel: 01736 575555

Memory clinics

The service provided by memory clinics can help to provide an assessment and diagnosis service organise brain scans and provide post-diagnosis for people with memory problems including those counselling and support for patients and family who may have Alzheimer’s Disease and other forms members if people are diagnosed with a form of of dementia. dementia. Early assessment and diagnosis is crucial You can find out details of your nearest memory in identifying the best treatment. clinic from your local Community Mental Health Clinics are staffed by specialist staff, including Team, discussed above. nurses, occupational therapists and doctors trained A memory café offers peer-support, information to use a variety of assessment tools which measure and advice for people with memory problems and different aspects of cognitive function. their carers but they do not provide assessment A memory clinic is different from a memory café and diagnosis services (see pages 33 and 34 for (explained on page 33). A memory clinic is intended local contact details).

Search online for the right care Publications

Care Choices has a comprehensive website of care, searchable by county, postcode or region. Whether you’re looking for care in the home, housing with care, a care home or nursing home, you can search online to find what’s available in your given location.

Visit www.carechoices.co.uk and start your search today.

30 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Questions to ask homes offering dementia care and support © 2013 Care Choices Ltd

Home 1 ...... £ ...... p/w Home 2 ...... £ ...... p/w Home 3 ...... £ ...... p/w

Residents The best indication of a good home is 1 2 3 • Are changes in medication discussed with that the residents appear happy and responsive. the family carers? Are the residents: • Involved in activities or chatting? Visitors Make sure that there is good 1 2 3 • Clean comfortably dressed? communication between relatives and the home and that phone calls and visits are encouraged. • Encouraged to do as much for themselves as they can? • Are visitors encouraged to take residents out or join them for a meal? • Do they seem alert and interested? • Are relatives involved in care planning and • Do they talk to you as you walk round? the general life of the home?

Access Check whether: 1 2 3 Activities Residents should be stimulated 1 2 3 • The corridors and toilets are wide enough without feeling stressed. Are: for a walking frame or wheelchair. • There opportunities for residents to help staff • Toilets and baths are suitably adapted. with small tasks if they wish? • There are ramps or a lift. • The activities individualised and peoples’ • There is adequate signage and cues for likes/dislikes recorded in care plans? different parts of the home. • Activities available each day or are residents left to sit in front of the TV? Bedrooms Can the person with dementia have 1 2 3 • Reminiscence activities available? a single room? Check whether: • Residents able to compile memory boxes? • Residents are encouraged to bring in some of their own furniture and possessions. Staff It is important to note whether staff 1 2 3 • The bedrooms are bright and pleasant. seem friendly and caring towards residents • Residents can go to their rooms when they and whether they treat residents with respect. wish to be alone. Do they: • Residents are able to keep pets in their room • Have any training and experience in or in other areas of the home. dementia care? • Staff respect the right to privacy and knock • Make time to sit and chat to residents or talk on bedroom doors. to them while they are helping them with physical tasks such as washing and dressing? Toilets Check whether: 1 2 3 • Know about residents’ backgrounds, habits • There are enough toilets within easy reach? and interests? • Staff are trained to spot the signs when • Ensure that the person with dementia has a someone needs to go to the toilet? member of staff particularly responsible for • Staff are cheerful and tactful about helping their care? residents use the toilet and changing them • Make sure there is a member of staff you can if they are incontinent? talk to about your own worries about the person with dementia? Living areas Are chairs arranged in groups to 1 2 3 encourage talking rather than placed in a circle Manager/head of home A manager who is 1 2 3 round the outside of the room? Is there: caring as well as efficient can make all the • A TV or radio left on when no one is difference to a home. Does the manager: watching or listening? • Have a friendly manner with staff and • More than one room where residents can sit residents? or where they can be quiet or see visitors? • Answer your questions openly and seem to • A garden where residents can walk safely? understand your concerns? • Have a knowledge of dementia and can Health 1 2 3 they deal with difficulties that may arise in • Which doctor or doctors can residents see? an understanding way? • Can a relative stay overnight if a resident is • Ensure that each resident has a care plan unwell? and their needs are regularly reviewed? • What happens if residents need help with • Consult the family carer about the care plan taking medication? and about any proposed changes to it?

V i s i t www.carechoices.co.uk for further assistance with your search for care 31 Support in the community

As it can be best for the person with dementia to Singing for the Brain Groups stay in their own home for as long as possible, a Do you enjoy singing? range of community care services is available to Did you know singing can help with articulation, facilitate this. Adult Care, Health and Wellbeing, concentration, focus and motivation? Why not come for example, can provide access to: home care; along and increase your well being with our Singing meals in the home; sitting services (which provide for the Brain(R) programme specifically designed for a break for any carer); advice on equipment and those living with dementia and their carers. adaptations; day care centres and respite care. Penzance Group – every Monday, 2pm–4pm These services can be provided directly by One Stop Shop, Committee Room 1, registered providers to those who do not require Cornwall Council, Penzance Adult Care, Health and Wellbeing’s financial help, For more information call: 01872 277963 however Adult Care, Health and Wellbeing can still offer an assessment of need. Truro Group – every Tuesday, 2pm–4pm Tremorvah Industries in Truro have the latest All Saints Church Hall, Highertown, Truro technology on display to help older people, those For more information call: 01872 277963 with a disability, dementia or Alzheimer’s remain in their home with greater confidence.

Local services Cornwall Telephone Befriending Service Do you sometimes feel you have no-one to talk to? Advice, information and someone to talk to for people with dementia and their carers. Would you like to know what is happening in the community or just like a chat with a friendly and welcoming voice at the other end of the telephone. For more information call: 01872 277963

Residential dementia care

If the time comes when remaining at home is no sensory impairment etc). The number of residents longer viable, the benefits of residential care need within such establishments with dementia will be considering. Differentiating one home from another smaller than the number of available beds, as some can be difficult but the quality and quantity of staff residents will have other types of need. training is especially important, along with the The design of a care home specialising in turnover of staff as continuity of relationships in this dementia needs to be based on small group living, type of home is critical. preferably with accommodation at ground floor A good care home will follow the concept of a level only and with good access in and out of the person-centred approach to care. This means that building within a safe environment. the unique qualities and interests of the individual Plenty of natural light and an easy way of finding will be identified, understood and accounted for in one’s way around the building are essential for any care planning. minimising disorientation for both residents and staff. It is important to note that although care homes and care homes with nursing are registered to Staff training provide care for people with dementia, this does Dementia-specific training is essential to ensure that not mean that all the rooms in the establishment care home staff have an understanding of how best will be occupied by such residents. Most homes to support and care for people with dementia. are also registered to provide care for people with The National Occupational Standards sets out different types of needs (e.g. physical disability, a requirement that staff should have appropriate

32 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Residential dementia care continued knowledge and skills to provide support and care. a dementia short break service with several Skills for Care sets out recommended guidance households around the county now offering this for dementia training in its ‘Knowledge Set for specialist care and support. This could include a Dementia’. Ask about the qualifications that staff provider supporting a service user in their own have and how often training is updated. home. There is a focus on Newquay where special Training should ideally be underpinned by the funding is available making the dementia service main principles of the Care Standards NCS 2001. more accessible and affordable for many people in Shared Lives (formerly SWAPS – South West Adult this area. See page 22 for further information about Placement Scheme) in Cornwall have launched Shared Lives.

Memory cafés

There are memory cafés in most of the major towns usually offer reminiscence-based activities and in Cornwall, which provide an opportunity for health and social care professionals are on hand to people with memory problems and those who care answer questions and offer advice in an informal for them to drop in for a chat and a coffee. They setting.

East Cornwall Memory Cafés

Bodmin Memory Café Saltash Memory Café Berdekesa Court, Robartes Road, Bodmin Burraton Methodist Church, near Saltash Alternate Mondays, 10–12pm Every 2nd Wednesday 2–4pm Contact – Kerry Banbury Contact – Alzheimer’s Society, Theresa Parsons Tel: 07855 305577 Tel: 01872 277963

Bude Memory Café Wadebridge Memory Café Parkhouse Centre, Bude St. Breock School, Tremarren Road, Wadebridge Every 1st and 3rd Friday from 2–4pm Every 2nd and 4th Saturday from 2–4pm Contact – Alan Butler Contact – Margaret Tel: 01288 355254 Tel: 07867 783728 or visit www.wmca.btck.co.uk Camelford Memory Café Anvil Court, Anvil Court Road, Camelford PL32 9SD Every 2nd and 4th Monday from 2–4pm Contact – Margaret Lovell Tel: 07867 783728

Launceston Memory Café Launceston Methodist Church, Dingley Hall, Launceston Every other Saturday from 2–4pm Contact – Cym Downing Tel: 01566 774425

Liskeard and Polperro Memory Cafés Liskeard Methodist Church – Wesley House, Bay Tree Hill, Liskeard First Friday of every month, 2–4pm

The Methodist Church – Fore Street, Polperro Levant Tin Mine, Perdeen Every 3rd Friday from 2–4pm

V i s i t www.carechoices.co.uk for further assistance with your search for care 33 Mid Cornwall Memory Cafés

Falmouth Memory Café St Austell Memory Café Emmanuel Baptist Church, Cuddra WI Hall, Bucklers Lane, Western Terrace, Falmouth off Holmbush Road, St Austell Every 2nd and 4th Tuesday, 2pm–4pm Every 1st and 3rd Monday, 2–4pm Contact – Bob Toops Contact – Sue McDermott Tel: 0845 475 3319, or Tel: 01872 273952 Visit: www.falmouthmemorycafe.org.uk St Day Memory Café Lostwithiel Memory Café Reflections, Little Beside House, St Day Lostwithiel Community Centre Every other Tuesday, from 6.30–8.30pm Liddicoat Road, Lostwithiel PL22 0HE Contact – Angela Downing Every alternate Thursday, 2–4pm Tel: 01209 822300 Contact – Jo Hague Tel: 01208 871196 Truro Memory Café All Saints Church Hall, Highertown, Truro Newquay Memory Café Every 2nd and 4th Friday, from 1.30–3.30pm St. Columb Minor Church Hall, St. Columb Minor Contact – Wendy Grose Tel: 01872 324333 Every 2nd and 4th Thursday, 2–4pm Contact – Keith Dynan Tel: 07968 960694

Perranporth Memory Café St Michael’s Church Hall, St Michael’s Road, Perranporth Every 2nd Monday, from 2–4pm Contact – Alan Tel: 01872 572050 or Doreen Tel: 01637 830471

West Cornwall Memory Cafés

Camborne Memory Café Penzance Memory Café All Saints Church Community Centre, Committee Room 1, Church View Road, Tuckingmill Penzance One Stop Shop, Penzance Every 1st and 3rd Wednesday from 1.30–3.30pm Every 2nd and 4th Thursday from 2–4pm Contact – Anne Ludwig, Alzheimer’s Society Contact – Margaret Tel: 07974 728435 / Tel: 01872 277963 Chris Tel: 07792 994612

Helston Memory Café Redruth Memory Café Hens Horn Court, Station Road, Helston Redruth Community Centre, 1st and 3rd Tuesday, 2–4pm Foundry Row, Contact – Margaret Ford Tel: 07974 728435 Redruth TR15 1AN Every 2nd and 4th Wednesday from 1.30–3.30pm Isles of Scilly Memory Café Tel: 01872 277963 Garden Pavillion, Chaplaincy Gardens, Church Street, St. Mary’s Every Friday 2.00–4.30pm St Ives Memory Café Contact – Rowan Tel: 422148 / Jane Tel: 422002 Memorial Hall, Trencrom Lane, Carbis Bay Mullion Memory Café Every 1st and 3rd Thursday from 2–4pm Mullion Methodist Chapel, Mullion Contact – Margaret Every 1st and 3rd Friday from 2–4pm Tel: 07974 728435 / Contact – Lillian Watson Tel: 01326 240709 Chris Tel: 07792 994612

34 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Reminiscence services from the Royal Cornwall Museum

Reminiscence activities are an effective way of bringing pleasure, stimulation, meaning and purpose Louise McDermott into the lives of older people, especially those with Community Engagement Officer, dementia. Professional museum staff deliver sessions Older People Outreach, Royal Cornwall Museum, using their community-developed ‘Memory Boxes’ River Street, Truro TR1 2SJ at care homes across Cornwall. Each box is packed Tel: 01872 242784 Email: louise.mcdermott@ with stimulating social history objects, photographs royalcornwallmuseum.org.uk and other resources from the 1930s onwards and is themed around popular topics such as Home Sweet The ‘Pictures to Share’ collection is available Home, The Great Outdoors and Childhood. as part of the ‘Memory Boxes’ project and The museum is also running best practice photos from the past are also available from reminiscence training for people working with older the Cornwall Photo Image Bank website: people. To find out more, please contact: www.cornwallphotoimagebank.org.uk

Other specialist services

Physical disability

If you have a physical disability or a long-term You can ring Adult Care, Health and Wellbeing’s illness, Adult Care, Health and Wellbeing and other Access Service on 0300 1234 131 for advice, an organisations in the independent and not-for-profit assessment or for their free brochure: ‘Services for sectors can provide a range of services to help you people with a physical disability’. live as independently as possible. There are also services available to support your carer. Benefit update As with all support from Adult Care, Health and From 8 April 2013, Disability Living Allowance for Wellbeing, your needs must firstly be assessed (see disabled people aged 16 to 64 will be replaced by a page 7) to determine the best ways to support you; new Personal Independence Payment. How much your carer can also have an assessment. You may you’ll get depends on how your health condition or wish to discuss your needs with your family doctor disability affects you. in the first instance. For further information, visit www.gov.uk/pip. Support from Adult Care, Health and Wellbeing includes: allocation of a personal budget if your My Place needs are ‘substantial’ or ‘critical’ (see page 54); An interactive project run by Disability Cornwall, occupational therapists; help with equipment this website maps out the whole county showing and adaptations your home; activities within disabled people the places that are fully accessible. the community; help at home, and with leaving Written by local disabled people about the places hospital; short breaks; help if required to move they know and trust, visit the website into residential or nursing home care; and help www.disabilitycornwall.org.uk/my-place to find for carers. out more. If Adult Care, Health and Wellbeing arranges a care home placement for you, you should check Younger adults a number of issues. What choices of home do you Active 8 is a charity for young people with physical have and is this restricted by the amount of care disabilities in Cornwall. you need? Is the provision in accordance with Care Anybody can refer young people with a physical Quality Commission’s standards? Does the staff impairment and no learning difficulties to Active 8. team in the home have good links with the local For more information please phone 07818 420257 ACS Care Management Team? or visit www.active8online.org.uk.

V i s i t www.carechoices.co.uk for further assistance with your search for care 35 Learning disability

Following an assessment of need, Adult Care, Health needs assessment and thereafter the local authority and Wellbeing and Health work together in teams to assumes full (including financial) responsibility for support people of all ages with a learning disability. the residential placement. They will help you to stay healthy, get to work or Care homes for people with learning disabilities college, make sure you are getting all the benefits often specialise e.g. homes for people with autism you’re entitled to, support your family and carers and and challenging behaviour or dementia. A good find out about places to live and how to pay for your home will provide opportunities to learn and accommodation. maintain skills and opportunities to take part in All this support will be based around your personal enjoyable and stimulating activities. Care managers, support plan, which will focus on your needs, with social workers and community nurses from Social as much help as you need. Call Adult Care, Health Services, who specialise in learning disability, will be and Wellbeing for copies of their two easy to read able to give you information to enable you to make brochures for people with learning disabilities on the right choices. telephone: 0300 1234 131. In a care home the manager has full responsibility for the home and how it is run. In residential Housing care homes specialising in learning disability, The Supporting People Team manage contracts with accommodation, care and support come as a a number of housing providers to help people to live as independently as possible. They can be contacted package and this is different from the arrangement for separate housing care and support services in by calling 0300 1234 131. Cluster flats or extra care housing are groups of supported housing. individual, self contained flats, with a manager or Further help support workers also on the site, which may have If you need help speaking up about your views, the some communal living areas. services of an advocate may come in helpful. There Care homes are two organisations that can help you get an In a care home someone is placed following a care advocate:

Looking for care or support?

This Directory’s free advice line provides an INDEPENDENT advice and information service encompassing care, accommodation, funding and rights. A personalised report can be generated for customers providing details of all care homes or housing with care schemes that meet their criteria with supplementary information about choosing and funding care.

One call to the freephone number 0800 38 92 077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

Call 0800 38 92 077 Advice for older people

36 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Learning disability continued

learning disability, is being made available for the Cornwall Advocacy first time in Cornwall in 2013. Telephone: 01872 242478 Run by Cornwall Partnership NHS Foundation Email: [email protected] Trust’s Specialist Learning Disability Physiotherapist, sessions are held at Polkyth Leisure Centre in St Cornwall People First Austell weekly, on Fridays. Telephone: 01736 334857 Rebound therapy has been shown to help Email: [email protected] improve movement, promote balance and relaxation. It also improves fitness and can enhance Cornwall People First is run by people with a learning communication skills. disability. They run projects to make things better Priority for sessions will be given to people who for people with a learning disability and they have are unable to access the trampoline independently events and meetings for people to have their say. although anyone who wants to attend should phone 01208 79525. Adults with a learning disability who Rebound therapy for 2013 want to take part must be able to get to and from Rebound therapy, which uses a trampoline to the session and need to be supported by their team provide exercise-based therapy to adults with a of carers.

Mental health

There are two main providers of mental health and professionals alike. It is an interactive site services in Cornwall: Cornwall Partnership NHS and has a Directory of services available, as well Foundation Trust and Outlook South West. as articles, forums and podcasts. Visit: www. The Cornwall Partnership NHS Foundation Trust cornwallmentalhealth.com for further details. (CFT) provides mental health, learning disabilities, drug and alcohol and eating disorder services to Community Enablement Project adults and children. The CFT provides Community The Rural Community Link Project and West Mental Health Teams offering services for adults Cornwall Mind are working in partnership to provide aged 18–75 suffering from a severe mental illness. support to those who are not eligible to receive It also provides the Memory Service for adults with support from Mental Health Teams. The Community memory problems. If you are concerned about your Enablement Project workers assist people who are own memory, or that of someone close to you, recovering from mental health problems to rebuild contact your GP in the first instance, or you can self- and lead meaningful and fulfilling lives. Access refer to the Memory Team. For further information to social, recreation, fitness, training, education and advice contact the CFT on 01726 291000. opportunities and voluntary work are some of the Outlook South West provide treatment for NHS options available. Self-referrals are welcome. patients with psychological difficulties who have Contact 01726 821858 or email been referred by their GPs. This is provided in [email protected] and they will refer you to the the patient’s local GP practice and includes help appropriate area. and support for people experiencing depression, anxiety, post traumatic stress disorder and obsessive Moving On Project compulsive disorder. If you are recovering from a mental health problem, Further information is available on the websites or want to develop work or voluntary skills including www.cornwallfoundationtrust.nhs.uk and application and interview techniques, the Moving www.outlooksw.co.uk. On Project provides support, advice and guidance to help you become better equipped to start work. The Cornwallmentalhealth.com project is funded for one year by the European This website, commissioned by Cornwall’s Social Fund. Primary Care Trust, provides a one stop shop for For more information, contact 01726 821858 or all mental health services in Cornwall, for public email [email protected].

V i s i t www.carechoices.co.uk for further assistance with your search for care 37 West Cornwall

Kynance Cove

West Cornwall care homes

Acorn Park Lodge Chy An Towans Polsloe House, 22 Park Road, Redruth TR15 2JG 11 Upton Towans, Hayle TR27 5BJ Tel: 01209 698595 LDA Tel: 01736 754152 LDA

Albany House Chy Byghan Residential Home 129 Albany Road, Redruth TR15 2JB Sunny Corner Lane, Sennen, Penzance TR19 7AX Tel: 01209 210526 LDA MH Tel: 01736 871459 OP

Antron Manor Care Home Chypons Residential Home Antron Hill, Mabe Burnthouse, Penryn TR10 9HH Clifton Hill, Newlyn, Penzance TR18 5BU Tel: 01326 376570 OP Tel: 01736 362492 Advert below OP D MH

Appledown Coach House, The 15 Heather Lane, Canonstown, Hayle TR27 6NG Newmill Road, Gulval, Penzance TR20 8UR Tel: 01736 740552 LDA Tel: 01736 332133 OP PD LDA YA

Ar-Lyn Residential Home Cornwall Care Respite Services Vicarage Lane, Lelant, St Ives TR26 3JZ 38 Polweath Road, Treneere, Penzance TR18 3PN Tel: 01736 753330 OP PD SI Tel: 01736 330638 OP PD LDA MH SI YA

Blackwood Courtlands Care Home Advert inside Roskear, Camborne TR14 8BA Rosudgeon, Penzance TR20 9PN front cover Tel: 01209 713498 Advert page 28 OP D PD MH Tel: 01736 710476 OP D PD MH

Breage House Downes Residential Care Home, The Breage, Helston TR13 9PW Foundry Hill, Hayle TR27 4HW Tel: 01326 565805 OP D PD LDA YA Tel: 01736 754400 OP

Carrick Lodge Fair View Belyars Lane, St Ives TR26 2BZ Croft Mitchell, Troon, Camborne TR14 9JH Tel: 01736 794353 OP D MH Tel: 01209 831662 OP LDA

Parc Vro Chypons Residential Home ‘A well established family run home • Magnificent Sea Views set in beautiful country surroundings’ • En-suite Rooms We are a small, friendly home with exceptional staff and home cooking, all facilities offered. Day Care and trial visits welcome. • Chiropodist High standard of Dementia Care available. • Hairdressing Salon For a brochure and to arrange a visit please tel: 01326 221275 • Caring and Committed Staff REG. MAN Alison Stevenson. Parc Vro, Mawgan, Helston TR12 6AY Clifton Hill, Newlyn, Penzance, Cornwall TR18 5BU Registered with CQC. Member of NCA. (01736) 362492 [email protected] www.chypons.co.uk

Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

38 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 West Cornwall care homes continued

Fairfield House Mount Pleasant House (Camborne) Bridge, Portreath, Redruth TR16 4QG Pentalek Road, Camborne TR14 7RQ Tel: 01209 200544 LDA Tel: 01209 716424 OP

Garsewednack Residential Home Old Manor House, The 132 Albany Road, Redruth TR15 2HZ 6 Regent Terrace, Penzance TR18 4DW Tel: 01209 215798 OP D MH Tel: 01736 363742 OP

Godolphin House Care Home Parc Vro Residential Home 42 Godolphin Road, Helston TR13 8QF Mawgan-in-Meneage, Mawgan, Helston TR12 6AY Tel: 01326 572609 OP PD D MH Tel: 01326 221275 Advert page 38 OP D MH

Green, The Pendarves Drump Road, Redruth TR15 1LU 3 Pendarves Road, Camborne TR14 8QB Tel: 01209 215250 Advert page 28 D MH Tel: 01209 610827 LDA YA

Harbour House Pendarves Residential Care Home Penberthy Road, Portreath, Redruth TR16 4LW 25 Pendarves Road, Camborne TR14 7QF Tel: 01209 843276 OP D Tel: 01209 714576 OP PD SI

Headlands Penlee Residential Care Home Headland Road, Carbis Bay, St Ives TR26 2NT 56 Morrab Road, Penzance TR18 4EP Tel: 01736 795769 Advert page 28 OP D Tel: 01736 364102 OP D MH

Highdowns Residential Home Penmeneth House Highdowns, Blackrock, Camborne TR14 9PD 16 Penpol Avenue, Hayle TR27 4NQ Tel: 01209 832261 LDA MH Tel: 01736 752359 OP

Huthnance Park Pine Trees Care Centre Nancegollan, Helston TR13 0AZ 15 Horsepool Road, Connor Downs, Hayle TR27 5DZ Tel: 01209 200544 LDA Tel: 01736 753249 OP

Langholme Polventon Residential Care Home Arwenack Avenue, Falmouth TR11 3LD St Keverne, Helston TR12 6NS Tel: 01326 314512 OP Tel: 01326 280734 OP D PD MH

Little Trefewha Care Home Richmond House Praze-An-Beeble, Camborne TR14 0JZ 31 Richmond Street, Heamoor, Penzance TR18 3ET Tel: 01209 831566 OP Tel: 01736 331005 LDA

Lyndhurst Ridgewood Hea Road, Heamoor, Penzance TR18 3HB 54 Mount Pleasant Road, Camborne TR14 7RJ Tel: 01736 331008 LDA Tel: 01209 710799 LDA

Menwinnion Country House Ridgewood Lodge Lamorna Valley, Penzance TR19 6BJ 51 Roskear, Camborne TR14 8DQ Tel: 01736 810233 OP D PD MH Tel: 01209 714032 LDA MH

Morovahview Residential Home Roscarrack House 1 Bar View Lane, Hayle TR27 4AJ Bickland Water Road, Falmouth TR11 4SB Tel: 01736 753772 OP D MH Tel: 01326 312498 OP

V i s i t www.carechoices.co.uk for further assistance with your search for care 39 West Cornwall care homes continued

Rosedene House St Clair House 22 Rosewarne, Camborne TR14 8BE 32 Basset Road, Camborne TR14 8SL Tel: 01209 714238 LDA Tel: 01209 713273 OP

Rosemerryn St Mary’s Haven Residential 2a Cadogan Road, Camborne, Cornwall TR14 7RS St Mary’s Street, Penzance TR18 2DH Tel: 01209 610210 LDA Tel: 01736 368585 OP D MH

Rosewarne St Mary’s Haven Respite Holman Park, Tehidy Road, Camborne TR14 8FD St Mary’s Street, Penzance TR18 2DH Tel: 01209 713729 OP D PD LDA SI YA Tel: 01736 367342 OP

Rosewarne Care Station Villa Largiemore, 42 Tehidy Road, Camborne TR14 8LL 18 Station Hill, Hayle TR27 4NG Tel: 01209 712854 LDA Tel: 01736 755251 OP D PD LDA YA

Sheldon House Nursing Home Tolverth House Sea View Road, Falmouth TR11 4EF Long Rock, Penzance TR20 8JQ Tel: 01326 313411 OP D Tel: 01736 710736 OP D PD MH AD

Silverdale Trefusis 10 Trewirgie Road, Redruth TR15 2SP 38 Trefusis Road, Redruth TR15 2JH Tel: 01209 217585 LDA Tel: 01209 219333 LDA YA

If you are looking for information and advice about care and support, our website can help you. The publishers of this Directory have a new website which lets you search for the care you want in your local area.

• It provides a fully searchable facility for care homes, home care, supported living (learning disability only) and housing with care • Regularly updated data from CQC • Up to date information on important topics such as paying for care, care options and further help and advice • Information on how to contact our Advice Line (see page 59) • You have the option to save your search results and return to them at a later date • View electronic versions of our Directories

Start your search today: www.carechoices.co.uk

40 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 West Cornwall care homes continued

Trelawney House Polladras, Breage, Helston TR13 9NT Tel: 01736 763334 LDA YA

Tremethick House Meadowside, Redruth TR15 3AL Tel: 01209 215713 OP D

Trevean Gardens, 22–25 Alverton Terrace, Penzance TR18 4JD Tel: 01736 361369 LDA

Trewithen Treslothan, Camborne TR14 9LP Tel: 01209 612151 LDA YA

White House, The 128 Dracaena Avenue, Falmouth TR11 2ER Tel: 01326 318318 OP

West Cornwall care homes with nursing

Beeches, The King Charles Court 22 St George’s Road, Hayle TR27 4AH Marlborough Road, Falmouth TR11 3LR Tel: 01736 752725 OP D PD Tel: 01326 311155 OP D PD SI

Benoni Nursing Home Ltd Millpond View Care Home 12 Carrallack Terrace, St Just, Penzance TR19 7LW 11 Millpond Avenue, Hayle TR27 4HX Tel: 01736 788433 OP D PD Tel: 01736 752759 OP PD

Bonaer Care Home Penhellis Nursing Home 17 Station Hill, Hayle TR27 4NG Cross Street, Helston TR13 8NQ Tel: 01736 752090 Advert page 42 OP PD SI Tel: 01326 565840 OP D PD SI

Chylidn Poldhu Valley Lane, Carnon Downs, Truro TR3 6LP Poldhu Cove, Mullion, Helston TR12 7JB Tel: 01872 863900 LDA YA Tel: 01326 240977 OP PD

Cornwallis Nursing Home Ponsandane Trewidden Road, St Ives TR26 2BX Chyandour Terrace, Penzance TR18 3LT Tel: 01736 796856 OP D MH Tel: 01736 330063 OP D PD LDA

Fairholme Porthgwara Nursing Home Roskear, Camborne TR14 8DN North Corner, Coverack, Helston TR12 6TG Tel: 01209 714491 Advert page 42 OP PD YA Tel: 01326 280307 OP PD YA

Glencoe Care Home Sheldon House Nursing Home 23 Churchtown Road, Gwithian, Hayle TR27 5BX Sea View Road, Falmouth TR11 4EF Tel: 01736 752216 OP D PD LDA Tel: 01326 313411 OP D

V i s i t www.carechoices.co.uk for further assistance with your search for care 41 West Cornwall care homes with nursing continued

St Martin’s Trengrouse St Martin’s Crescent, Camborne TR14 7HJ Trengrouse Way, Helston TR13 8BA Tel: 01209 713512 Advert page 28 OP D PD MH Tel: 01326 573382 Advert page 28 OP D

St Teresa’s Care Home With Nursing Trevaylor Manor Long Rock, Penzance TR20 9BJ Gulval, Penzance TR20 8UR Tel: 01736 710336 PD YA Tel: 01736 350856 OP D PD MH

Trefula House Trevern St Day, Redruth TR16 5ET 72 Melville Road, Falmouth TR11 4DD Tel: 01209 820215 OP D PD MH Tel: 01326 312833 Advert page 28 OP D MH

Tregenna House Trewartha Pendarves Road, Camborne TR14 7QG Trewartha Estate, Carbis Bay, St Ives TR26 2TQ Tel: 01209 718083 OP D MH Tel: 01736 797183 Advert page 28 D MH Bonaer Care Home

• 24-hour care by fully trained nursing staff • Passenger lift • Regular visits by chiropodist and hairdresser • Private library / quiet room • 2 lounges and a conservatory • Special diets catered for • Superb views • Family atmosphere • Regular entertainment

For further details and a brochure please contact the proprietors: Sarah and Tony Metalle 17 Station Hill, Hayle, Cornwall TR27 4NG

Registered with Tel: 01736 752090 The Care Quality Commission

FairHolme NursiNg & resideNtial Home Looking In a friendly atmosphere we provide quality care for adults and the elderly. for care or support? ◆ Short and long-term placements ◆ ◆ Accredited within the Gold Standards Framework for end-of-life care ◆ ◆ Good home cooking ◆ Chiropody ◆ Hairdressing For independent, impartial advice ◆ Single & double rooms – some en-suite ◆ In-house laundry ◆ Moderate fees ◆ SSD assisted clients welcome ◆ on your care options, call this RoskeaR, CamboRne, CoRnwall TR14 8Dn Directory’s advice line on freephone 0800 38 92 077 telepHoNe: (01209) 714491 www.FairHolme.co.uk Advice for older people

42 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Central Cornwall

St Mawes

Central Cornwall care homes

Averlea Residential Home Crantock Lodge Residential Home Fore Street, Polgooth, St Austell PL26 7BP 34 Bonython Road, Newquay TR7 3AN Tel: 01726 66892 OP D Tel: 01637 872112 Advert page 46 OP

Bawden Manor Farm Crescent Residential Care Home, The West Polperro, St Agnes TR5 0ST 1 Island Crescent, Newquay TR7 1DZ Tel: 01872 552237 LDA YA Tel: 01637 874493 MH

Beach, The Cross Keys Alexandra Road, Newquay TR7 3NB 17 Church Road, Penryn TR10 8DA Tel: 01637 854942 LDA Tel: 01326 372979 LDA YA

Bigwig House East Wheal Rose Rhubarb Hill, Holywell Bay, Newquay TR8 5PT St Newlyn East, Newquay TR8 5JD Tel: 01637 831220 PD YA Tel: 01872 510750 LDA YA

Bos Y’n Dre Fistral House Residential Home 76 Bodmin Road, St Austell PL25 5AG 3 Esplanade Road, Pentire, Newquay TR7 1PY Tel: 01726 74629 LDA Tel: 01637 878423 OP

Brake Manor, The Gables, The 97 Bodmin Road, St Austell PL25 5AG Newquay Road, Goonhavern, Truro TR4 9QD Tel: 01726 61518 Advert page 48 OP D Tel: 01872 571030 D LDA

Caprera Grove, The 61 Truro Road, St Austell PL25 5JG 181 Charlestown Road, Charlestown, Tel: 01726 72956 OP D MH YA St Austell PL25 3NP Tel: 01726 76481 OP

Chy Colom Heightlea Agar Road, Truro TR1 1JU Old Falmouth Road, Truro TR1 2HN Tel: 01872 262414 OP YA AD Tel: 01872 263344 LDA YA

Chy Koes Hollies, The Woodland Road, St Austell PL25 4RA 1 Tremodrett Road, St Austell PL26 8JA Tel: 01726 76045 PD Tel: 01726 890247 OP D PD MH SI

Clovelly House Hollybush Residential Home St Michael’s Road, Newquay TR7 1RA 45 Glamis Road, Newquay TR7 2RY Tel: 01637 876668 OP Tel: 01637 874148 OP D

Copper Beeches Lodge Ismeer 52 Truro Road, St Austell PL25 5JJ Trewollock Lane, Gorran Haven, St Austell PL26 6NT Tel: 01726 74024 LDA YA Tel: 01726 843480 OP D

V i s i t www.carechoices.co.uk for further assistance with your search for care 43 Mount Pleasant FP_Layout 1 16/04/2012 16:51 Page 1

REGISTERED WITH CQC Central Cornwall care homes continued

Kernou Residential Home Ocean Hill Lodge Residential Care Home West Cliff, Porthtowan, Truro TR4 8AE 4/6 Trelawney Road, Newquay TR7 2DW Tel: 01209 890386 LDA Tel: 01637 874595 OP D

Kimberley Court Penberthy Kimberley Close, Crantock Street, Newquay TR7 1JG 111 Mountwise, Newquay TR7 2BT Tel: 0800 690 6797 OP D Tel: 01637 873845 Advert page 28 OP D PD MH

Lilena Residential Care Home Penrice House 2 Quintrell Road, St Columb Minor, Newquay TR7 3DZ Porthpean, St Austell PL26 6AZ Tel: 01637 877662 MH Tel: 01726 73067 OP

Littlecroft Penrose Farm Rhubarb Hill, Hollywell Bay, Newquay TR8 5PT Bodmin Road, Goonhavern, Truro TR4 9QF Tel: 01209 200544 LDA YA Tel: 01872 573938 LDA YA

Longview Care Home Ltd Pentire Crescent, 15 Rosehill, Goonhavern, Truro TR4 9JX Newquay TR7 1PU Tel: 01872 573378 OP D PD MH Tel: 01637 879589 LDA YA

Lowena Pentree Lodge Residential Care Home Mitchell Hill, Truro TR1 1JX 63/65 Pentire Avenue, Pentire, Newquay TR7 1PD Tel: 01872 270013 LDA Tel: 01637 877662 MH

Lowenva Care Perran Bay Care Home Rescorla, St Austell PL26 8YT St Piran’s Road, Perranporth TR6 0BH Tel: 01726 850823 LDA Tel: 01872 572275 OP

Manse, The Philiphaugh Residential Care Home 15 Cargoll Road, St Newlyn East, Newquay TR8 5LB Station Road, St Columb Major TR9 6BX Tel: 01872 510844 OP D Tel: 01637 880520 OP D LDA MH

Menna House Qumran Rest Home Menna, Grampound Road, Truro TR2 4HA 7 Trevose Avenue, Newquay TR7 1NJ Tel: 01726 883478 LDA YA Tel: 01637 876699 OP D

Montrose Barn Redannick Rose-In-Vale, Mithian, St Agnes TR5 0QE Redannick Lane, Truro TR1 2JP Tel: 01872 553059 LDA Tel: 01872 276889 Advert page 28 D MH

Mount Pleasant Care Home (St Agnes) Rosehill House Residential Home 18 Rosemundy, St Agnes TR5 0UD Middleway, St Blazey, Par PL24 2LB Tel: 01872 553165 Advert page 44 OP Tel: 01726 812424 OP D

Myrtle Cottage Rosewyn House 16 Fore Street, St Blazey PL24 2NJ Alverton Terrace, Truro TR1 1JE Tel: 01726 813806 LDA PD SI Tel: 01872 279107 OP

Nak Centre, The Rowans Residential Care Home Sundial House, Coosebean, Truro TR4 9EA 31 Goonown, St Agnes TR5 0UY Tel: 01872 241878 LDA Tel: 01872 552147 OP

V i s i t www.carechoices.co.uk for further assistance with your search for care 45 Central Cornwall care homes continued

September Lodge Sunningdale House Wheal Hope, Goonhaven, Truro TR4 9QJ Boscawen Road, Perranporth TR6 0EP Tel: 01209 200544 LDA Tel: 01872 571151 OP D MH

Springfield House Sunnydene Perrancoombe, Perranporth TR6 0JA 5 Mill Hill, Lostwithiel PL22 0HB Tel: 01872 573538 LDA YA Tel: 01208 872602 LDA

St Erme Campus Tanglewood St Erme, Truro TR4 9BW Coombe Road, Lanjeth, St Austell PL26 7TF Tel: 01872 264231 LDA YA Tel: 01726 71088 LDA YA

St George’s Hotel Care Home Tarrant House St George’s Road, Truro TR1 3JE 2 Southview, Perrancombe, Perranporth TR6 0JB Tel: 01872 272554 Advert below OP Tel: 01872 572214 Growing old canLDA YA be fun Growing old can be fun If it’s with the right people! If it’s with theGrowing right people! old can be fun If it’s withGrowing the right oldpeople! can be fun Growing old can be fun If it’s with the right people! If it’s with the right people!

Registered with the CQC www.crantocklodge.co.uk www.crantocklodge.co.uk Crantock Lodge Residential Home Crantock Lodge Residential Home 34www.crantocklodge.co.uk Bonython Road, Porth.TR7 3AN. 34 Bonython Road, Porth.TR7 3AN. Telephone:Crantock Lodge 01637 Residential 872112 Home Telephone: 01637 872112 www.crantocklodge.co.uk 34 Bonython Road, Porth.TR7 3AN. Telephone: 01637 872112 Crantock Lodge Residential Home www.crantocklodge.co.uk 34 Bonython Road, Porth.TR7 3AN. Crantock Lodge Residential Home Telephone:St George’s 01637 872112 Hotel Care Home 34 Bonython Road, Porth.TR7 3AN. At St George’s you will feel at home, not in a home. Telephone: 01637 872112

. A lovely old house with a caring and . 24-hour care comfortable atmosphere . Level walking ground to shops (5 mins) WHERE QUALITY OF LIFE IS IMPORTANT . Private telephones & individual numbers in . Visiting hairdresser, library and chiropodist We have been caring for people since 1978. all rooms (no line rental charged, standard BT call . Grade II listed building Visit us and talk to our residents. charges apply)

St. George’s Road, Truro, Cornwall TR1 3JE . Owner: Mr R. Little . Contact: Mrs J. Coon – Manager . Tel: 01872 272554

46 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Central Cornwall care homes continued

Tramways Tresleigh 39 Trebarwith Crescent, Newquay TR7 1DX Fore Street, Grampound Road, Truro TR2 4DU Tel: 01637 874418 LDA Tel: 01726 883431 LDA YA

Trecarrel Care Home Tropicana Residential Home Castle Dore Road, Tywardreath PL24 2TR Newquay Road, St Columb TR9 6TJ Tel: 01726 813588 OP D Tel: 01637 880779 OP MH

Tregarne Waterloo House North Street, St Austell PL25 5QE Upper Castle Road, St Mawes TR2 5AE Tel: 01726 72429 LDA Tel: 01326 270570 LDA

Tregolls Manor Wentworth Residential Home Tregolls Road, Truro TR1 1XQ 59 South Street, St Austell PL25 5BN Tel: 01872 223330 OP Tel: 01726 72941 OP

Trelawney Willows, The 34 Brookside, St Austell PL25 4HL Halvarras Park, Playing Park, Truro TR3 6HE Tel: 01726 69735 LDA Tel: 01872 865588 LDA YA

Trelowen Woodland 1 Blowing House Lane, St Austell PL25 5AT Woodland Road, St Austell PL25 4RA Tel: 01726 65366 LDA Tel: 01726 72903 Advert page 28 OP D MH

Treseder House Woodside Farm House 111 Moresk Road, Truro TR1 1BP Edgecumbe Road, St Austell PL25 5SW Tel: 01872 274172 LDA Tel: 01726 77401 LDA

Tresillian Residential Home Zion House 41 Eastcliffe Road, Par, PL24 2AJ Higher Trevellas, St Agnes TR5 0XS Tel: 01726 814834 PD YA Tel: 01872 552650 D LDA

Central Cornwall care homes with nursing

Alexandra Nursing Home Cathedral View House 11 Alexandra Road, Porth, Newquay TR7 3ND Kenwyn Church Road, Truro TR1 3DR Tel: 01637 877508 Advert page 48 OP D Tel: 01872 222132 OP D PD

Amberley House Care Home Clinton House Nursing Home The Crescent, Truro TR1 3ES 75 Truro Road, St Austell PL25 5JQ Tel: 01872 271921 OP Tel: 01726 63663 Advert page 48 OP PD

Caprera Collamere Nursing Home 61 Truro Road, St Austell PL25 5JG 52 Grenville Road, Lostwithiel PL22 0RA Tel: 01726 72956 OP D MH YA Tel: 01208 872810 Advert page 48 OP

Carrick Cowbridge Nursing Home 11 Carlyon Road, Playing Place, Truro TR3 6EU Rose Hill, Lostwithiel PL22 0JW Tel: 01872 864657 LDA YA Tel: 01208 872227 D MH

V i s i t www.carechoices.co.uk for further assistance with your search for care 47 Choosing the right care home for Mum was made easier.

From the moment my mother and I first visited her Barchester • Nursing Care care home, we knew we had found somewhere pretty special. Elegant surroundings, delicious food and beautiful gardens • Residential Care were made even more appealing by the presence of • Dementia Care like-minded residents with whom she can socialise and enjoy activities. For my part, knowing that she’s safe in the • Respite Care care of such a dedicated and compassionate team gives me great peace of mind. And for that I’m extremely grateful. T hank you, Barchester!

Why not call us or drop in for a chat over a cup of tea? www.barchester.com

Kenwyn Care Home | Tel: 01872 464 403 Kernow House Care Centre | Tel: 01566 461 160 Newmills Lane, Truro, Cornwall, TR1 3EB Landlake Road, Launceston, Cornwall, PL15 9HP

“Support,“Support, thoughtfulnessthoughtfulness andand carecare;; II havehave themthem all”all”

At our care homes we deliver high quality Alexandra House care in a warm friendly environment Alexandra Road, Porth, Newquay T: 01637 877508 that encourages dignity, privacy and Brake Manor independence. Our residents’ needs Bodmin Road, St. Austell, Cornwall T: 01726 61518 are at the forefront of how we work, and Clinton House we believe our high CQC ratings are a Truro Road, St. Austell, Cornwall T: 01726 63663 reflection of this. Collamere Nursing Home Greville Road, Lostwithiel, Cornwall T: 01208 872810 Please visit www.morleighgroup.co.uk Elmsleigh Care Home for more information St Andrew’s Road, Par, Cornwall T: 01726 812277

48 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Central Cornwall care homes with nursing continued

Elmsleigh Care Home North Hill House St Andrew’s Road, Par PL24 2LX 7 North Hill Park, St Austell PL25 4BJ Tel: 01726 812277 Advert page 48 OP D PD MH SI YA AD Tel: 01726 72647 OP

Eshcol House Nursing Home Old Roselyon Manor Nursing Home, The 12 Clifton Terrace, Portscatho, Truro TR2 5HR Par PL24 2LN Tel: 01872 580291 OP D PD MH Tel: 01726 814297 OP D PD

Holywell Bay Care Home Roseland Care Ltd Rhubarb Hill, Holywell Bay, Newquay TR8 5PT 23 Fore Street, Tregony TR2 5PD Tel: 01637 830801 OP D MH Tel: 01872 530665 OP D PD

Kenwyn Sansigra Care Home Newmills Lane, Kenwyn Hill, Truro TR1 3EB High Road, Zelah, Truro TR4 9HN Tel: 01872 464403 Advert page 48 OP D PD MH YA Tel: 01872 540363 LDA

Mountford St Margaret’s Nursing Home Cyril Road, Truro TR1 3TB Mylords Road, Fraddon, St Columb TR9 6LX Tel: 01872 274097 Advert page 28 OP D PD MH Tel: 01726 861497 OP

Newquay Nursing and Residential Home Trevarna 55-57 Pentire Avenue, Newquay TR7 1PD 4 Carlyon Road, St Austell PL25 4LD Tel: 01637 873314 OP Tel: 01726 75066 Advert page 28 OP D MH

East Cornwall

River Looe

East Cornwall care homes

Appleby Lodge Beaumont Court Launceston Road, Kelly Bray, Callington PL17 7JE North Petherwin, Launceston PL15 8LR Tel: 01579 383979 OP Tel: 01566 785350 OP D PD MH

Athelstan Boisdale House Priory Road, Bodmin PL31 2AE 78 North Road, Saltash PL12 6BE Tel: 01208 72713 Advert page 28 OP D PD MH SI Tel: 01752 846822 OP LDA YA

Atlantis Care Home Bowden-Derra Park Polperro Road, Polperro PL13 2JP Polyphant, Launceston PL15 7PU Tel: 01503 272243 OP D Tel: 01566 86230 D PD LDA MH SI

Barnfield House Chy Keres 9/10 Barnfield Terrace, Liskeard PL14 4DT Tregadillet, Launceston PL15 7EU Tel: 01579 347617 OP PD MH YA Tel: 01566 779805 LDA

V i s i t www.carechoices.co.uk for further assistance with your search for care 49 East Cornwall care homes continued

Chyvarhas Eventide Residential Home Ltd 22 Saltash Road, Callington PL17 7EF 22 Downs View, Bude EX23 8RQ Tel: 01579 383104 Advert page 28 OP D PD MH SI Tel: 01288 352602 OP

Clann House Fairfield Country Rest Home Clann Lane, Lanivet, Bodmin PL30 5HD Launcells, Bude EX23 9NH Tel: 01208 831305 D MH YA Tel: 01288 381241 OP D

Clubworthy House Fernleigh House Clubworthy, Launceston PL15 8NZ Albaston, Gunnislake PL18 9AJ Tel: 01566 785435 LDA Tel: 01822 832926 OP D PD MH SI

Coombe House Residential Home Garden House Lamellion, Liskeard PL14 4JU Polyphant, Launceston PL15 7PU Tel: 01579 346819 OP D MH Tel: 01566 86230 D PD LDA MH SI

Cromarty House Helebridge House 11 Priory Road, Bodmin PL31 2AF Hele Road, Marhamchurch, Bude EX23 0JB Tel: 01208 78607 LDA Tel: 01288 361310 LDA

Eirenikon Park Residential Home Higher Keason Care Home Bossiney Road, Tintagel PL34 0AE Higher Keason Farm, St Ive, Liskeard PL14 3NE Tel: 01840 770252 OP Tel: 01579 383137 LDA

Eldon House Residential Home Highermead Care Home Downgate, Upton Cross, Liskeard PL14 5AJ College Road, Camelford PL32 9TL Tel: 01579 362686 OP D PD LDA MH SI YA AD Tel: 01840 212528 OP D

Elmslea Care Home Highpoint Lodge 34 Dunheved Road, Launceston PL15 9JQ 69 Molesworth Street, Wadebridge PL27 7DS Tel: 01566 777661 MH Tel: 01208 814525 OP MH

LISKEARD EVENTIDE HOME MArrAy House The aim of the Home is to provide a warm, friendly atmosphere where residentiAl CAre HoMe Residents can retain their independence and privacy. Tel: 01752 844488 Residents are encouraged to continue with their interests and activities, Email: [email protected] with the security of care from experienced well-trained staff. We also offer day-care and respite care The aim of the home is to provide a warm, friendly atmosphere where to individuals over the age of 65 years. services users can retain their independence and privacy. Services users are encouraged to continue with their interests and activities, with the security of care from experienced well-trained staff. We also offer day- Tel: 01579 342676 care and respite care, hot meals delivered to your door. 14 Castle Street, Liskeard, PL14 3AU www.liskeardeventidehome.co.uk Marray House 12–14 Essa Road, Saltash, Cornwall PL12 4ED

Looking for care or support? For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 Advice for older people

50 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 East Cornwall care homes continued

Hillsborough Residential Home Pendrea House Southern Road, Callington PL17 7ER 14 Westheath Avenue, Bodmin PL31 1QH Tel: 01579 383138 OP D PD SI Tel: 01208 74338 OP

Kilkhampton Lodge Pengover Kilkhmpton Road, Kilkhampton, Bude EX23 9PA Pengover Road, Liskeard PL14 3EN Tel: 01288 321129 LDA MH YA Tel: 01579 343397 Advert page 28 OP D MH

Kilmar House Penkelly House Higher Lux Street, Liskeard PL14 3JU 78a North Road, Saltash PL12 6BE Tel: 01579 343066 OP Tel: 01752 840458 OP PD LDA SI YA

Kingsleigh House Penlea 15–17 Culver Road, Saltash PL12 4DP 13 Dunheved Road, Launceston PL15 9JE Tel: 01752 848913 OP LDA SI YA Tel: 01566 775943 LDA

Kingston House Penmount Grange Miners Way, Liskeard PL14 3ET Lanivet, Bodmin PL30 5JE Tel: 01579 346993 PD LDA SI YA Tel: 01208 831220 OP

Liskeard Eventide Home Porte Rouge Care Home 14 Castle Street, Liskeard PL14 3AU Vicarage Road, Torpoint PL11 2BW Tel: 01579 342676 Advert page 50 OP Tel: 01752 814469 OP D YA

Longmeadow Road, 13 Restgarth Saltash PL12 6DW Langreek Lane, Polperro PL13 2PW Tel: 01752 310531 LDA Tel: 01503 272016 OP D

Manor House Roseacre Higher Tremar, Liskeard PL14 5HJ St Winnolls, Polbathic, Torpoint PL11 3DX Tel: 01579 343534 OP D MH Tel: 01503 230256 OP D LDA MH

Marray House Roslyn House 12/14 Essa Road, Saltash PL12 4ED 68 Molesworth Street, Wadebridge PL27 7DS Tel: 01752 844488 Advert page 50 OP Tel: 01208 815489 LDA

New Witheven Rowan House Residential Home Jacobstow, Bude EX23 0BX 4 Lower Port View, Saltash PL12 4BY Tel: 01566 781285 LDA YA Tel: 01752 843843 OP D PD MH SI

Old Vicarage Care Home Serpells Meadow, 18 Antony, Torpoint PL11 3AQ Polyphant, Launceston PL15 7PR Tel: 01752 812384 OP D PD MH Tel: 01566 86230 LDA

Penbownder House Springfield House Residential Care Home Trebursye, Launceston PL15 7ES North Hill, Launceston PL15 7PQ Tel: 01566 774752 OP D LDA MH Tel: 01566 782361 OP D MH

Pendean Court, 16 St Anne’s Barras Cross, Liskeard PL14 6DZ Plougastel Drive, Callington Road, Saltash PL12 6DJ Tel: 01579 340201 PD LDA MH SI YA Tel: 01752 847001 OP D

V i s i t www.carechoices.co.uk for further assistance with your search for care 51 East Cornwall care homes continued

St Anthony’s Residential Home Ltd Tamara House Station Road, Liskeard PL14 4BY Thanckes Close, Torpoint PL11 2RA Tel: 01579 342308 OP D Tel: 01752 813527 OP D MH

St Breock Tregertha Court Whiterock, Wadebridge PL27 7NN Station Road, East Looe PL13 1HN Tel: 01208 812246 Advert page 28 OP D MH Tel: 01503 262014 OP D MH

St Bridget’s Care Home Trevanion House Holidays Ltd 64 St Nicholas Street, Bodmin PL31 1AG Trevanion Road, Wadebridge PL27 7PA Tel: 01208 78170 LDA Tel: 01208 814903 LDA

St Hilary Trezela House Bramble Hill, Bude EX23 8DG 23 Egloshayle Road, Wadebridge PL27 6AD Tel: 01288 352754 Advert page 28 OP D MH Tel: 01208 813756 OP D LDA MH YA

St Petroc’s Care Home Udal Garth St Nicholas Street, Bodmin PL31 1AG 2 North Road, Torpoint PL11 2DH Tel: 01208 76152 OP D Tel: 01752 815999 LDA

St Teath Site White House Care Home, The Trehannick Road, St Teath, Bodmin PL30 3LG 40 Castle Street, Bodmin PL31 2DU Tel: 01208 851462 LDA Tel: 01208 72310 OP D PD MH

Stoneybridge Cottage Woodlands Pengover Road, Liskeard PL14 3NH Well Park Road, Drakewalls, Gunnislake PL18 9ED Tel: 01579 348774 LDA YA Tel: 01822 832451 LDA YA

East Cornwall care homes with nursing

Asheborough House Care Centre Beech Lawn Nursing and Residential Home St Stephens, Saltash PL12 4AP 45 Higher Lux Street, Liskeard PL14 3JX Tel: 01752 845206 OP D PD Tel: 01579 346460 Advert below OP D PD MH

Athelstan Belmont House Nursing Home Priory Road, Bodmin PL31 2AE Love Lane, Bodmin PL31 2BL Tel: 01208 72713 Advert page 28 OP D PD MH SI Tel: 01208 75057 OP D

Beech Lawn nursing & residentiaL home

Nursing and Dementia Care ◆ Warm and Homely Environment Home Cooking ◆ 24-Hour Nursing Care ◆ Visitors Welcome at all times

Telephone Number: 01579 346460 Email: [email protected] Website: www.beechlawnnursinghome.co.uk Address: 45 Higher Lux Street, Liskeard, Cornwall PL14 3JX

52 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 East Cornwall care homes with nursing continued

Camille’s Nest Tamar House Nursing Home 12a Drakefield Drive, Saltash PL12 6BU 175 Old Ferry Road, Saltash PL12 6BN Tel: 01752 849738 YA Tel: 01752 843579 OP D PD

Caritate Nursing Home Torpoint Nursing Centre Laninval House, Treningle Hill, Bodmin PL30 5JU Vicarage Road, Torpoint PL11 2BW Tel: 01208 75628 PD YA Tel: 01752 813677 OP D PD MH YA

Castle Hill House Care Home With Nursing Trelana Castle Street, Bodmin PL31 2DY Poughill, Bude EX23 9EL Tel: 01208 73802 OP D PD MH Tel: 01288 354613 OP D PD

Cedar Grange Tremanse Care Home Cross Lanes, Lanstephen, Launceston PL15 8JN 94 Fore Street, Bodmin PL31 2HR Tel: 01566 773049 Advert page 28 OP D PD MH Tel: 01208 74717 MH YA

Chyvarhas Trewiston Lodge Nursing Home 22 Saltash Road, Callington PL17 7EF St Minver, Wadebridge PL27 6PU Tel: 01579 383104 Advert page 28 OP D PD MH SI Tel: 01208 863488 OP

Elms Care Centre, The Windmill Court 108 Grenfell Avenue, Saltash PL12 4JE St Minver, Wadebridge PL27 6RD Tel: 01752 846335 OP Tel: 01208 863831 OP PD SI

Fore Dore Nursing Home Trebetherick, Wadebridge PL27 6SB Tel: 01208 863471 OP

Hillcrest House Barbican Road, East Looe PL13 1NN Tel: 01503 265151 OP D PD MH SI YA

Kernow House Landlake Road, Launceston PL15 9HP Tel: 01566 461160 Advert page 48 OP D PD MH YA

Malvern House 10 St Stephen’s Road, Saltash PL12 4BG Tel: 01752 842463 OP PD SI

Pendruccombe House 23 Tavistock Road, Launceston PL15 9HF Tel: 01566 776100 OP

Rosewood House Polyphant, Launceston PL15 7PU Tel: 01566 86230 D PD LDA MH SI

St Theresa’s Care Centre St Therese Close, Callington PL17 7QF Tel: 01579 383488 OP D PD SI

V i s i t www.carechoices.co.uk for further assistance with your search for care 53 Paying for care

Personal budgets

Self-Directed Support is now the way that social needs and the things you want to do and, if you care assessment, care planning and service delivery wish, to manage your own support. This will follow is given to people using services and their carers. an assessment of your needs and financial situation The process of Self-Directed Support uses a model by Adult Care, Health and Wellbeing to determine if of ‘personalisation’ – the principle of tailoring you are eligible (explained on page 7). services to suit an individual’s needs and desired Your personal budget can be paid either directly outcomes with a strong emphasis on choice, to you or managed by your Council on your behalf control and early intervention. to purchase the services and support you choose. Self-Directed Support involves using a personal There are some constraints on how you use your budget – an upfront allocation of funding designed personal budget, and it must be legal and meet to help you take control over your life, identify your your assessed needs outlined in your support plan.

Care fees – who pays what?

Even if you know you will have to pay for it assistance and support: yourself, if you need care in your own home or are considering moving into residential care, you still Twelve week property disregard qualify for a Social Care Assessment by Adult Care This applies if: and Support. The assessment will make sure that • your former home is included in your financial your needs will be met. Also, if you expect your assessment; capital to fall below £23,250 as a result of paying • your other capital is less than £23,250; and for care, ACS may then help you with the cost. • your income is not enough to meet your care home fees; and What if you run out of money? • you do not own any other property. If your capital is likely to reduce to £23,250 as a result of paying for care, you must tell Adult Care, Health Adult Care, Health and Wellbeing will help with the and Wellbeing well in advance that this is going to cost during the first twelve weeks of permanent happen. They will then be able to help with your care residential care, provided their assessment has fees (provided your care needs assessment has shown shown that this is the kind of care you need and that you need care). They will carry out a financial subject to your assessable capital being less than assessment to confirm the date from which you may £23,250. This is called the ‘property disregard’ be entitled to receive funding assistance, and the period. If you have to meet the full cost of your amount they, and you, will pay towards your care. residential care initially because your capital is If you are moving into residential care, you may above this level, you may still be entitled to receive be entitled to some of the following financial the disregard once your capital reaches £23,250.

Funding after the 12 week property disregard

Deferred payment agreements It may affect your entitlement to Pension Credit After the twelve-week property disregard period, if your property is not seen to be on the market and Adult Care, Health and Wellbeing may be able to help becomes treated as capital by the Department for you while your property is being sold. They will charge Work and Pensions (DWP). any financial help they give against the value of your home. This means they will take back the amount Attendance Allowance they have paid once your property has been sold. This is a non-means-tested, non-taxable benefit from However, they may limit how much they will pay. the DWP. It’s paid at the lower rate of £53.00 a week 54 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Care fees – who pays what? continued if you need care by day or night, and at the higher NHS Nursing Care Contribution rate of £79.15 a week if you need care during the Whether you are a temporary or permanent resident, day and night. Everyone aged 65 or over who needs if you live in a care home that provides nursing care may be able to claim Attendance Allowance. If care you may be entitled to NHS Nursing Care you are paying the full cost of residential care, with Contribution towards the cost. It is not means-tested or without nursing care, you may be entitled to the and is currently £109.70 a week for the standard higher rate. rate. This is paid directly to the home.

Third party payments

If the care home you eventually choose costs more will be met. Should payments stop for any reason, than the rate Adult Care, Health and Wellbeing you should seek help and advice from Adult Care, usually pays for a person with your needs, someone Health and Wellbeing immediately. will have to make up the difference. This extra As the financing of care is a complex area, you are payment is often referred to as a ‘top-up’ or ‘third advised to contact Adult Care, Health and Wellbeing party top-up’. to ask for specific advice and individual guidance. Except in limited circumstances, the law states Understanding your rights before moving into that you are not allowed to make this additional care is essential. There are a number of financial payment yourself. The responsibility for this often products and specialist companies who may be falls to a member of your family or a benevolent able to help. It is important to seek advice before sponsor such as a charity. Once this person or committing yourself. organisation has been confirmed, they must sign an agreement formalising the arrangement. For further advice and information, call this It is important that whoever agrees to do this for Directory’s independent advice line: 0800 38 92 077 you is made aware that the amount could increase in provided in association with FirstStop Advice. the future and they must be confident any increases

Minimum fee rates payable to care homes by Adult Care, Health and Wellbeing

At the time of going to press (April 2013), the where the current figures will be published. minimum fee rates payable to care homes by Adult Alternatively, please contact the Assessments Care, Health and Wellbeing had not been decided. (Charging) Team on 01209 614335 for information After this date, please view this page on the and guidance. website: www.carechoices.co.uk/region/Cornwall

V i s i t www.carechoices.co.uk for further assistance with your search for care 55 What will you have to pay for your care?

Do you have more than £23,250 in capital and savings?

What is ‘capital’? partner, or someone you live with as if they were The value of your home is included in the your husband, wife or civil partner) or; assessment of your capital but may be disregarded • A relative who is over 60 or disabled or; if one of the following still lives there: • A child under 16 who you, or a former partner, • Your partner (that is, your husband, wife or civil are responsible for.

Your local authority will contribute financially will pay and how much you will have to pay. towards your care costs after they have carried out Your choice of care home will be limited to those an assessment of your care needs. that accept Adult Care, Health and Wellbeing’s funding level. If you want to choose a more How much? expensive home you would have to arrange for a You will need to ask Adult Care, Health and third party – such as a family member or charity – Wellbeing for a Social Care Assessment. This will to ‘top-up’ the difference. You are not allowed to do define your care needs and how they will be this yourself if your capital is below £23,250. best met. Any care homes you consider must be If you have capital between £14,250 and £23,250 able to meet these needs. Adult Care, Health and you will pay £1 a week for every £250 you have Wellbeing will also make an assessment of your above £14,250, in addition to the contribution financial situation. This determines how much they calculated against your income.

Yes

Ask Adult Care, Health and Wellbeing for an than £23,250, Adult Care, Health and Wellbeing can assessment. Any care homes you consider must be help with your care costs for the first twelve weeks. able to meet your assessed care needs. After this time you can apply for a loan to help you If, apart from your property, your savings are less whilst your property is being sold.

Whatever your circumstances

Remember: Definitely claim: • It is just your own financial circumstances that are • Attendance Allowance, worth £53.00 a week or assessed, not your partner’s. £79.15 for the higher rate. • Your assessment will be made up of two elements, a care needs assessment and a Moving into a nursing home? financial one. • You may be eligible for the NHS Nursing Care • A nursing home will generally be more expensive Contribution – currently £109.70. than a residential home. Always seek advice: Consider claiming: • Independent help is available to guide you • Employment and support allowance through your financial options. There may be • Income support a number of solutions to retaining your capital • Pension Credit whilst paying for care. • Savings Credit (if you are over 65)

For more information about what Adult Care, Health and Wellbeing will pay towards care costs, phone 0300 1234 131.

56 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Essential information

Inspection of care services

All care providers must be registered under a Following an inspection, each service is given a report system introduced by the Health and Social Care Act of how it rates against national essential standards of 2008, which brings adult social care, independent quality and safety. Each service’s report can be seen healthcare and the NHS under a single set of essential on the CQC website: www.cqc.org.uk standards of quality and safety for the first time. The Care Quality Commission (CQC) is the For any enquiries or to register a concern or independent regulator of health and social care in a complaint, contact CQC by telephone: England. They regulate care provided through a range 03000 616161 or by email: of methods including: [email protected] • Registering providers to ensure they are meeting the essential standards of quality and safety. The Care Quality Commission • Monitoring how providers comply with the Citygate, Gallowgate standards. Newcastle upon Tyne NE1 4PA • Promoting improvement in services. • Using enforcement powers where necessary. When considering care services, it’s always a good • Publishing up to date information about the idea to check a service’s inspection report on the Care compliance of adult social care providers with Quality Commission’s comprehensive website: essential standards of safety and quality. www.cqc.org.uk

Safeguarding adults

There is a barring system for all those working with, misconduct that harmed or placed at risk of harm, or seeking to work with, children and vulnerable a vulnerable adult. People who know they are adults. confirmed on the list but seek employment in In December 2012, the Criminal Records Bureau care positions will face criminal charges including (CRB) and the Independent Safeguarding Authority possible imprisonment. It is also an offence for an (ISA) merged into the Disclosure and Barring employer or voluntary organisation knowingly to Service (DBS). CRB checks are now called DBS employ a barred person in a regulated activity role. checks. This new organisation will provide a joined up, Safeguarding Adults in Cornwall and seamless service combining the criminal records the Isles of Scilly checking and barring functions. Further legislative The Safeguarding Adults Board is made up of people changes will come into force during 2013 and 2014. from organisations who have a role in preventing These details will be published on the DBS website. the abuse of vulnerable adults, including Health, For disclosure information and services, visit the DBS the Police, the Directorate of Adult Care, Health and homepage: www.homeoffice.gov.uk/dbs Wellbeing and representatives from independent Care home owners, domiciliary care agencies and and voluntary organisations. The Board looks at ways employment agencies which supply care workers in which vulnerable adults can be safeguarded from are required to request checks as part of a range of harm and exploitation, and has produced a Multi- pre-employment checks, including disclosures from Agency Policy which all organisations have agreed the Disclosure and Barring Service (DBS). Requests to follow. for such checks must be made to the DBS. The Safeguarding Adults Unit oversees and Care providers and suppliers of care workers are monitors safeguarding adults work in Cornwall and also required to refer workers to the DBS where, the Isles of Scilly and is part of the multi-agency in their view, the individual has been guilty of safeguarding adults partnership.

V i s i t www.carechoices.co.uk for further assistance with your search for care 57 Safeguarding adults continued

Abuse can take many forms – physical, psychological, make an alert on 0300 1234 131. sexual, financial, discrimination or neglect. If you Professionals or others seeking more information think you are being abused, or if you have concerns can contact the Safeguarding Adults Administrator for another person, you should contact Adult Care, by telephone 0300 1234 100 or email safeguarding. Health and Wellbeing’s Access Team for advice and to [email protected]

Making a comment, compliment or complaint

All care providers have a complaints procedure, that are as good as possible. One of the best ways to details of which must be made available to residents, do this is to listen to you. Often, they don’t know that relatives and other carers. Tell the manager of the something has gone wrong until you tell them. service if you are not happy with the service to see if Adult Care, Health and Wellbeing has procedures things can be put right. They may not be aware that for complaints that are distinct from the complaints there is a problem and may be able to sort things out procedure of the rest of Cornwall Council. You can for you. If you or your relatives or carers continue to contact the Complaints Manager on 01872 322655 or be worried about any aspect of your care or treatment by email at [email protected]. contact Adult Care, Health and Wellbeing. Adult Care, Health and Wellbeing have produced a If you have a complaint about the services that complaints leaflet and form in an easy to read format Adult Care, Health and Wellbeing provides, they have which can be downloaded from www.cornwall. a procedure to help you inform them when things gov.uk. Type ‘complaints’ into the search box on the go wrong. They are committed to providing services home page.

Useful publications

Age UK’s (previously called Age Concern and Help • Help outside normal working hours the Aged) factsheets are a very comprehensive • Home adaptations guide to the issues that affect older people in the • Integrated mental health services in Cornwall UK. Downloadable from , they www.ageuk.org.uk and the Isles of Scilly range from advice on heating, to staying healthy in • Learning Disability Support Guide 1 – later life. Different kinds of support (easy read) ‘Care Select’ is the only handbook to meet the information needs of relatives responsible for • Learning Disability Support Guide 2 – arranging care for their loved one. It’s published by Your pathway to support and advice (easy read) Care Choices, who produce this Directory. For a free • Moving to a care home copy, contact the publishers on 01223 207770. • Say No to Abuse (safeguarding vulnerable adults from abuse) Cornwall Council leaflets • Services for adult carers The titles below are available from One Stop Shops and can be downloaded or ordered from the • Services for people living with HIV/AIDS website www.cornwall.gov.uk/ascleaflets. You can • STEPS (Short-term Enablement Plan) – request them in hard copy by ringing an introduction 0300 1234 131. If you would like printed information in a different • Access to personal records format, such as in larger type, on audio tape or in a • Extra help when you leave hospital language other than English, please contact: • Guide to personal budgets • Have your say! How to make a compliment, Cornwall Council Telephone: 0300 1234 131 comment or complaint about Adult Care, County Hall, Treyew Road, Truro TR1 3AY Health and Wellbeing

58 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 FurtherSub heading help

How solicitors can help

A solicitor can give you impartial advice about Long-term care: whether you remain in your own wills, making gifts, estate planning and Powers home or move into sheltered or residential care, of Attorney. Some can also offer guidance on you may qualify for financial assistance in the form immediate and long-term care plans, ensuring of social care and NHS-funded care and welfare (if applicable) the NHS has made the correct benefits. contribution to your fees. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several Lasting Powers of Attorney (LPA) allow you to firms, explain your situation and ask for an estimate appoint someone you trust to make decisions of cost and an idea of time scales involved. Many about your personal welfare, including healthcare firms will make home visits if necessary and will and consent to medical treatment, and/ or your adapt their communications to meet your needs. property and financial affairs. A LPA is only valid It’s important to find a solicitor who specialises in once registered with the Office of the Public this area of the law. Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you For further advice and information, call this may be unable. Directory’s independent advice line: 0800 38 92 077 provided in association with FirstStop Advice. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed Gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability.

Looking for care or support?

This Directory’s free advice line, in association schemes that meet their criteria with supplementary with FirstStop Advice, provides an independent information about choosing and funding. advice and information service encompassing care, One call to the freephone number 0800 38 92 077 accommodation, funding and rights. A personalised will enable the service to build a profile of exactly report can be generated for customers providing what type of care you’re looking for, while taking details of all care homes or housing with care into account your personal needs and interests.

V i s i t www.carechoices.co.uk for further assistance with your search for care 59 Charitable support

The voluntary sector is made up of charitable, not- may be seeking housing or care amongst other for-profit organisations. Charities help people of all professional people. Another may have spent a ages, backgrounds, cultures, religions and ethnic working life in a motor factory and now wants origins, in many ways, often when the State cannot to live amongst others with the same working do so. If you or someone you know is struggling to background. meet the costs of care there may well be a charity Occupational benevolent funds make sure that which could provide some help without affecting their assistance will not affect any state benefits benefit entitlements. and they can often help people in difficulties to claim all the allowances to which they’re entitled. Occupational benevolent funds Older peoples’ Pension Credit will not be affected The occupational benevolent sector excels in by a grant from a benevolent fund. Charities ‘communities of interest’. These include people can’t help if what is required is already available wanting to live in a religious setting, or those on the National Health Service, or covered by looking for voluntary sector homes and housing state benefits or the local council’s social or with an ethos allowing them to share their lives other services, but they can often enhance basic with like-minded individuals. For example, a provision. person who has spent their life as a professional

Some examples include:

• Association of Charitable Organisations (ACO): • The Book Trade Charity: practical, emotional the national UK umbrella body for trusts and and financial support to anyone who works or foundations that give grants and welfare support has worked in the book trade, as well as their to individuals in need. dependents. Telephone: 01923 263128 Head office: 0207 255 4480 www.booktradecharity.org.uk www.aco.uk.net • The Fishermen’s Mission: caring exclusively for • Hospitality Action: offers assistance to all who fishermen and their families. work, or have worked within hospitality in the Telephone: 01489 566910 UK and who find themselves in crisis. www.fishermensmission.org.uk Telephone: 0203 004 5500; (Grants): 0203 004 5507 • The Printing Charity: assists those with a www.hospitalityaction.org.uk connection to the printing trade. Telephone: 01293 542820 • Musicians Benevolent Fund: support for those www.theprintingcharity.org.uk who have worked or are working in the music profession. Telephone: 0207 239 9100 • The Royal Agricultural Benevolent Institution: www.helpmusicians.org.uk helps members of the farming community suffering hardship. For confidential help and • Rainy Day Trust: the only charity of the home advice call the RABI Helpline on 0300 303 7373 improvement industry and its suppliers. or email: [email protected] www.rabi.org.uk Telephone: 0121 237 1130 www.rainydaytrust.org.uk • The Shipwrecked Fishermen and Mariners’ Royal Benevolent Society: aims to relieve • Seafarers UK: supports seafarers and their distress among the seafaring and ex-seafaring dependents. community. Telephone (General): 01243 789329; Telephone: 0207 932 0000 (Grants): 01243 787761 www.seafarers-uk.org www.shipwreckedmariners.org.uk

60 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Advocates

Advocates can give advice, support and information Cornwall People First to people of any age, helping them to voice their Cornwall People First is run by people with learning concerns and guiding them through difficult or disabilities. They organise events and local forums challenging times. Consider using the services of an where people can talk about things and help advocate if you feel unsure or concerned when you people to learn more about their rights and speak are faced with making an important decision about up for themselves. your care choices. They can be especially useful if • West Cornwall you have a disability and you need to make your The Lescudjack Centre, Penmere Close, voice heard. Penzance TR18 3PE Telephone: 01736 334 857 One example of a specialist advocacy service is Email: [email protected] Origo Cornwall, based in Truro, which offers a service www.cornwallpeoplefirst.com to older carers of people with learning disabilities in • East Cornwall Cornwall. The service can visit carers in their homes Workspace 9, Caradon Enterprise Annexe, and can help plan for emergencies and the future. Liskeard Business Park, 5 Holman Road, Liskeard, Telephone: for full details. 01872 264057 Cornwall PL14 3UT Telephone: 01579 324156

Cornwall Advocacy also helps people in Cornwall SEAP – HCAS with a learning disability to speak up and say what (Independent Health Complaints Advocacy Service) they think. SEAP is an independent, free of charge and Woodbine Farm Business Centre, confidential Advocacy service for Cornwall and the Truro Business Park, Truro TR3 6BW Isles of Scilly. This organisation can help you with Telephone: 01872 242 478 any complaint about the NHS. Email: [email protected] Tel: 0300 343 5706 for Cornwall 0300 343 5713 for www.cornwalladvocacy.org.uk Isles of Scilly Email: [email protected] NHS 111

Since March 2013, 111 is the new three-digit number which is making it easier for patients to access local NHS healthcare services.

NHS 111 will get you through to a team of trained call advisers, who are supported by experienced clinicians. They will ask questions to assess your symptoms and provide the healthcare advice you need or direct you to the right local service. The NHS 111 team will, where possible, book you an appointment or transfer you directly to the people you need to speak to. If they think you need an ambulance, they will send one immediately, just as if you had originally dialled 999.

The 111 service is also available via ‘Typetalk’ 18001 111. For less urgent health needs, you should still contact your GP in the usual way.

You should call NHS 111 if: ✆ You need medical help fast, but it is not a 999 emergency✆ ✆ You do not know who to call for medical help or you do not have a GP to call ✆ You require health information or reassurance about what to do next

V i s i t www.carechoices.co.uk for further assistance with your search for care 61 Useful contacts

Local useful contacts

Age UK Disability Cornwall Age Concern and Help the Aged have merged and Aims to empower disabled people to achieve are now called Age UK in some places. independence, choice and control. Cornwall and Isles of Scilly Office Units 1G and H, Guildford Road Industrial Estate, Boscawen House, Chapel Hill, Truro TR1 3BN Guildford Road, Hayle TR27 4QZ Telephone: 01872 266388 Telephone: 01736 756655 Age UK national advice: 0800 169 6565 Hearing Loss Cornwall Alzheimer’s Society, Cornwall and Isles of Scilly (previously Cornwall Deaf Association) Woodbine Farm Business Centre, Threemilestone, Supports deaf and hard of hearing people in Truro, Cornwall TR3 6BW Cornwall and the Isles of Scilly. Tel: 01872 277963 3 Walsingham Place, Truro TR1 2RP Email: [email protected] Telephone: 01872 225868 Dementia Local Helpline: 01872 277963 Textphone: 01872 263664 Dementia Support Service: 01872 277963 Mental Health Carers’ Support Workers Carers’ Break Service Community Centre, South Terrace, Information, support and services to carers, Camborne TR14 8SU concerned family and friends. Telephone: 01209 613 456 Community Centre, South Terrace, Camborne TR14 8SU Telephone: 01209 614767 NHS Direct Telephone service for health advice and Citizens Advice Bureau information 24 hours a day, 365 days a year. Need advice? This is the one number to call in Telephone: 0845 46 47 Cornwall: 0844 499 4188 Monday–Friday 10.00am–4.00pm PALS (Patient Advice Liaison Service) For comments, compliments and complaints about Cornwall Blind Association (CBA) NHS services. Telephone support, befriending, advocacy and Royal Cornwall Hospitals NHS Trust, counselling schemes. Telephone: 01872 261110 Truro TR1 3LJ Telephone: 01872 252793 Cornwall Mobility Centre Email: [email protected] Specialist services and equipment for people throughout the South West Peninsula to help with Tremorvah Industries independent mobility. Endeavour to match the best mobility equipment Tehidy House, RCH (Treliske), Truro TR1 3LJ to people’s needs and aspirations. Telephone: 01872 254920 Unit 8, Threemilestone Industrial Estate, Truro TR4 9LD DIAL Telephone: 01872 324340 (Disability Information and Advice Line) Cornwall Opening hours: Pan-disability telephone support service. Mon–Thu 8:30am–4:30pm; Guildford Road Industrial Estate, Hayle TR27 4QZ Fri 8:30am–4pm Telephone: 01736 759500 www.cornwallmentalhealth.com Direct Payments Team A one stop shop for all mental health services Part of Adult Care, Health and Wellbeing, contact the in Cornwall, for public and professionals alike. Access Team on 0300 1234 131 for specific advice. Contains the Cornwall Mental Health Directory.

62 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 One Stop Shops

One Stop Shops are located in major towns Health and Wellbeing have a dedicated referral across Cornwall. Specialists will be able to advise team, who can be contacted on 0300 1234 131. you on all Council services, including how the General enquiries are also welcome by email at Department of Adult Care, Health and Wellbeing [email protected]. can help you with your search for care. Adult Care,

Bodmin Fowey Looe St Ives Bodmin Library The Library, The Library, The Library PL31 2JX Caffa Mill House, Millpool PL13 2AF TR26 2LX 2 Passage Lane Bude PL23 1JS Newquay Saltash The Library, Marcus Hill TR7 1AF The Library, The Wharf EX23 8LG Hayle Callington Road Commercial Road Penryn PL12 6DX Callington TR27 4DE Saracen House, The Town Hall, Higher Market Street Torpoint New Road PL17 7BE Helston TR10 8HU The Library, Isaac House, Fore Street Camborne Tyacke Road TR13 8RR Penzance PL11 2AG Dolcoath Avenue St Clare TR18 3QW TR14 8SX Launceston Truro Bounsall’s Lane Redruth Carrick House, Camelford PL15 9AB Clifton Road Pydar Street College Road PL32 9TL TR15 2QE TR1 1EB Liskeard Falmouth Luxstowe House, St Austell Wadebridge 34 Church Street Greenbank Road 39 Penwinnick Road Higher Trenant Road TR11 3EF PL14 3DZ PL25 5DR PL27 6TW

Adult Care, Health and Wellbeing

Headquarters Local Adult Care, Health and Wellbeing offices: Cornwall Council, Old County Hall, Treyew Road, Bodmin Truro TR1 3AY Tel: 0300 1234 131 Priory House, Priory Road, Bodmin PL31 2AD Email: [email protected] Web: www.cornwall.gov.uk Camborne The White House, 24 Basset Road TR14 8SL Your main point of contact for Adult Care, Liskeard Health and Wellbeing is the Access Service Westbourne House, West Street PL14 6BY on 0300 1234 131. Penzance Roscadghill Parc, Heamoor, Penzance TR18 3QQ The Adult Care, Health and Wellbeing Access Service is open from 8.45am to 5.15pm Mondays to Due to the very low numbers of people who call at Thursdays and 8.45am to 4.45pm on Fridays. Adult Care, Health and Wellbeing’s local offices, all If an emergency arises outside these office hours, of the public receptions have now closed. please telephone 01208 251300. Enquiries about all Council services can be made Your main point of contact for Cornwall Council at any of the One Stop Shops listed above. Copies services is to phone 0300 1234 100. of this Directory are available from them as well.

V i s i t www.carechoices.co.uk for further assistance with your search for care 63 Index Advertisers are in bold

Caresta Ltd 15 Elmslea Care Home 50 A Caritate Nursing Home 53 Elmsleigh Care Home 49 A Caring Touch 15 Carol Spinks Homecare 15 Eshcol House Nursing Home 49 A & D Community Care 15 Carrick 47 European Lifestyles (South West) Ltd 15 Acorn Park Lodge 38 Carrick Lodge 38 Eventide Residential Home Ltd 50 Albany House 38 Castle Hill House Alexandra Nursing Home 47 Care Home With Nursing 53 F Alexandra’s Community Care 15 Cathedral View House 47 Fair View 38 Allied Healthcare 15 Cedar Grange 53 Fairfield Country Rest Home 50 Amberley House Care Home 47 Celtic Care 15 Fairfield House 39 Ansom Home Care Limited 15 Choice Care Cornwall 15 Fairholme 41 Antron Manor Care Home 38 Churchtown Resource Centre & Falcare 15 Appleby Lodge 49 Mid-East Cornwall Inclusion 15 Fernleigh House 50 Appledown 38 Chy An Towans 38 Fistral House Residential Home 43 Ar-Lyn Residential Home 38 Chy Byghan Residential Home 38 Fore Dore Nursing Home 53 Areta House 15 Chy Colom 43 Forget-Me-Not Homecare Services 15 Asheborough House Care Centre 52 Chy Keres 49 Four Seasons Community Care Ltd 17 Athelstan 49, 52 Chy Koes 43 Atlantis Care Home 49 Chylidn 41 G Averlea Domiciliary Care 15 Chypons Residential Home 38 Gables, The 43 Averlea Residential Home 43 Chyvarhas 50, 53 Garden House 50 Clann House 50 Garsewednack Residential Home 39 B Clinton House Nursing Home 47 Glencoe Care Home 41 Barchester 48 Clovelly House 43 Godolphin House Care Home 39 Barnfield House 49 Clubworthy House 50 Green, The 39 Bawden Manor Farm 43 Coach House, The 38 Green Light Personal Care 17 Beach, The 43 Coastline House 15 Greenbank Care 17 Beaumont Court 49 Collamere Nursing Home 47 Grove, The 43 Beech Lawn Comfort Care (Truro) Ltd 15 Nursing and Residential Home 52 Coombe House Residential Home 50 H H F Trust – Cornwall DCA 17 Beeches, The 41 Copper Beeches Lodge 43 H F Trust – St Austell 17 Belmont House Nursing Home 52 Cornwall Care 16, 28 Harbour Home Care 17 Benoni Nursing Home Ltd 41 Cornwall Care Respite Services 38 Harbour House 39 Bigwig House 43 Cornwallis Nursing Home 41 Hartley Home Care 17 Blackwood 38 Courtlands Care Home 38 Headlands 39 Bluebird Care 15 Cowbridge Nursing Home 47 Heart of the South Care Agency Ltd 17 Bodmin Internal Homecare Agency 15 Crantock Lodge Residential Home 43 Heightlea 43 Boisdale House 49 Crescent Residential Care Home, The 43 Helebridge House 50 Bonaer Care Home 41 Cromarty House 50 Help at Home Care Service 17 Bos Y’n Dre 43 Cross Keys 43 Bowden-Derra Highdowns Residential Home 39 Domiciliary Support Services 15 D Higher Keason Care Home 50 Bowden-Derra Park 49 D.O.V.E. Project, The 15 Highermead Care Home 50 Brake Manor, The 43 Downes Residential Care Home, The 38 Highpoint Lodge 50 Breage House 38 Duchy Care 15 Hillcrest House 53 Hillcrest Kernow 17 C E Hillsborough Residential Home 51 Calton House Ltd 15 East Cornwall & Plymouth DCA 15 Hollies, The 43 Camille’s Nest 53 East Wheal Rose 43 Hollybush Residential Home 43 Caprera 43, 47 Eirenikon Park Residential Home 50 Holywell Bay Care Home 49 Care Choices 30, 36, 40, 42, 50 Eldon House Residential Home 50 Home Instead Senior Care 17 Carers’ Break Service 15 Elms Care Centre, The 53 Huthnance Park 39

64 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Index continued Advertisers are in bold

Myrtle Cottage 45 Penzance Internal Homecare Agency 18 I Perran Bay Care Home 45 Ismeer 43 N Philiphaugh Residential Care Home 45 Nak Centre, The 45 Phoenix Care Cornwall Ltd 18 K New Witheven 51 Kenwyn 49 Pine Trees Care Centre 39 Newcross Healthcare Solutions Ltd 17 Kernou Residential Home 45 Poldhu 41 Newquay Kernow Home Care Ltd 17 Polventon Residential Care Home 39 Nursing and Residential Home 49 Kernow House 53 Ponsandane 41 Normandy Way, 31A 17 Kerrier Homecare 17 Porte Rouge Care Home 51 North Hill Homecare 17 Kilkhampton Lodge 51 Porthgwara Nursing Home 41 North Hill House 49 Kilmar House 51 PRC Outreach Services 18 Nursefinders 17 Kimberley Court 45 Premier Healthcare Solutions 18 King Charles Court 41 O Proper Care (Cornwall) Ltd 18 Kingsleigh House 51 Oasis Community Care 17 Prospects for People with Learning Disabilities 18 Kingston House 51 Oasis Community Care Purple Balm Truro Branch 19 (Mid Cornwall) 18 L Ocean Hill Lodge Langholme 39 Residential Care Home 45 Q Qumran Rest Home 45 Lilena Residential Care Home 45 Old Manor House, The 39 Qura Brain Injury Services 19 Liskeard Care Ltd 17 Old Roselyon Liskeard Eventide Home 51 Domiciliary Care Agency, The 18 Liskeard Internal Homecare Agency 17 Old Roselyon Manor R Redannick 45 Little Trefewha Care Home 39 Nursing Home, The 49 Regal Care 19 Littlecroft 45 Old Vicarage Care Home 51 Restgarth 19, 51 Live Life Care Ltd 17 Restgarth Care Limited 19 Longmeadow Road, 13 51 P Parc Vro Residential Home 39 Richmond House 39 Longview Care Home Ltd 45 Penberthy 45 Ridgewood 39 Lowena 45 Penbownder House 51 Ridgewood Lodge 39 Lowenva Care 45 Pendarves 39 Right Nurse Care Services 19 Lyndhurst 39 Pendarves Residential Care Home 39 Roscarrack House 39 M Pendean Court, 16 51 Roseacre 51 Malvern House 53 Pendeen Community Care Ltd 18 Rosedene House 40 Manor House 51 Pendennis Domiciliary Care Agency 18 Rosehill House Residential Home Ltd 45 Manse, The 45 Pendrea Home Care 18 Roseland Care Ltd 49 Marray House 51 Pendrea House 51 Rosemerryn 40 Menna House 45 Pendruccombe House 53 Rosewarne 40 Menwinnion Country House 39 Pengover 51 Rosewarne Care 40 Millpond View Care Home 41 Penhellis Community Care Ltd 18 Rosewood House 53 Miner Hub 17 Penhellis Nursing Home 41 Rosewyn House 45 Montrose Barn 45 Penkelly House 51 Roslyn House 51 Moorecare Home Care Services 17 Penlea 51 Rowan House Residential Home 51 Morleigh Group 48 Penlee Residential Care Home 39 Rowans Domiciliary Agency 19 Morovahview Residential Home 39 Penmeneth House 39 Rowans Residential Care Home 45 Morwenner Care 17 Penmount Grange 51 RV Care Services Ltd 19 Mount Pleasant Care Home Penrice House 45 (St Agnes) 45 Penrose Farm 45 S Mount Pleasant House (Camborne) 39 Pentire Crescent, 15 45 Sansigra Care Home 49 Mountford 49 Pentowan Home Care 18 Scope Inclusion South West 19 MSS Care 17 Pentree Lodge Residential Care Home 45 September Lodge 46 My Choice Homecare Services 17 Penwith Care Limited 18 Serpells Meadow, 18 51

V i s i t www.carechoices.co.uk for further assistance with your search for care 65 Index continued Advertisers are in bold

Sheldon House Nursing Home 40, 41 Tamara House 52 Trewartha 42 Silverdale 40 Tamarisk Care Agency 19 TrewCare Limited 19 South Western Homecare 19 Tanglewood 46 Trewiston Lodge Nursing Home 53 Spectrum Support Service 19 Tarrant House 46 Trewithen 41 Springfield House 46 Taylors of Grampound Ltd 19 Trezela House 52 Springfield House Thyme Care Ltd 19 Tropicana Residential Home 47 Residential Care Home 51 TLC Domiciliary Care Agency 19 Truro Internal Homecare Stay At Home Limited 19 TMS Financial Solutions Agency 19 St Anne’s 51 Inside back cover St Anthony’s Residential Home Ltd 52 Tolverth House 40 U St Austell Internal Homecare Agency 19 Torpoint Nursing Centre 53 Udal Garth 52 St Breock 52 Tramways 47 United Care Concepts Limited 19 St Bridget’s Care Home 52 Trecarrel Care Home 47 United Response – Cornwall DCA 19 St Clair House 40 Trefula House 42 St Erme Campus 46 Trefusis 40 St George’s Hotel Care Home 46 Tregarne 47 V St Hilary 52 Tregenna House 42 Veor Hub 19 St Margaret’s Tregertha Court 52 Victoria Community Care Community Care Services Ltd 19 (Cornwall) Ltd 19 Tregolls Manor 47 St Margaret’s Nursing Home 49 Trelana 53 St Martin’s 42 W Trelawney 47 St Mary’s Haven Residential 40 Waterloo House 47 Trelawney Domiciliary Care Limited 19 St Mary’s Haven Respite 40 Wentworth Residential Home 47 Trelawney House 41 St Petroc’s Care Home 52 Westcountry Home Care Ltd 19 Trelowen 47 St Teath Site 52 White House Care Home, The 52 Tremanse Care Home 53 St Teresa’s Care Home With Nursing 42 White House, The 41 Tremethick House 41 St Theresa’s Care Centre 53 Willows, The 47 Trengrouse 42 Station Villa 40 Wiltshire Farm Foods Treseder House 47 Outside back cover Stephens Scown Solicitors Tresillian Residential Home 47 Inside back cover Windmill Court 53 Stoneybridge Cottage 52 Tresleigh 47 Woodland 47 Sunningdale House 46 Trevanion House Holidays Ltd 52 Woodlands 52 Sunnydene 46 Trevarna 49 Woodside Farm House 47 Trevaylor Manor 42 T Trevean Gardens, 22–25 41 Z Tamar House Nursing Home 53 Trevern 42 Zion House 47

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-51-5 Printed in England. Ref. No: 4001/Cornwall20/0513. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Cornwall Council and Cornwall Council’s One Stop Shops (see page 63).

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Editor: Alistair Robertson. Group Sales Manager: David Werthmann. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Debbie Feetham, Emeka Johnson, Kim Keefe. Sales Executive: Simon Wheeler. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.

Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder.

66 TMS Financial Solutions Elder Care Team - Protecting your independence - call Truro 01872 223377 or Penzance 01736 366355 Specialist financial advice to help protect your independence

In today’s world of medical science, most of us will enjoy a longer, healthier future; with it comes the probability that we need help and assistance in later years. The age-old problem of ‘where to receive care and how to pay for it’ is one that worries many people. It is vital for anyone faced with financial issues surrounding care to seek professional advice from a qualified and experienced Independent Financial Adviser; this can help Specialists in investments, pensions, secure their financial future and protect their independence. inheritance tax planning and long term care Gone are the days of a welfare state! What type of care is available when it is needed? Can provision for the elderly. assets be attacked to pay for care? What rights do you have and what financial assistance are you entitled to? Is your estate • Secure your income arranged adequately to preserve your hard earned assets? • Secure your position Might you be forced to sell your home or use an inheritance • Secure your financial future you want to pass on to your family? These are common questions that need to be answered. Truro 01872 223377 Penzance 01736 366355 Since long term care advice became regulated the number 79 Lemon Street • Truro • Cornwall • TR1 2PN of qualified advisers has reduced considerably, making it 46 Causewayhead • Penzance • Cornwall • TR18 2SS extremely difficult to know who to turn to for guidance. To ensure that you receive specialist advice, contact one of our experienced advisers from the TMS Elder Care Team who www.tmsfs.com will be happy to help.

Getting the right legal advice and planning ahead can ensure that you not only have the best legal If you are in and financial Protection for yourself but also for your family and friends. need of Care, Our specialist Team understands this and can help you make the best choices for your personal you have circumstances. Please contact us to find out how we can help. choices Phone Graham Murdoch on 01872 265100 [email protected]

Members of Solicitors for the Elderly Members of the Law Society’s Private Client Section Members of Society of Trust and Estate Practitioners

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