TRAI The Indian Telecom Services Performance Indicators October – December, 2019 Telecom Regulatory Authority of India Government of India TRAI Telecom Regulatory Authority of India (IS/ISO 9001-2008 Certified Organisation) The Indian Telecom Services Performance Indicators October – December, 2019 Mahanagar Doorsanchar Bhawan, Jawahar Lal Nehru Marg, New Delhi-110002 Website: www.trai.gov.in CONTENTS i 79-125 Snapshot s Annexures Annexure 1.1 : Wireless Subscriber 80 x Base Trends at a Glance Annexure 1.2 : Wireline Subscriber 81 Base xiii Annexure 1.3 : Service Area and 82 Introduction Operator-wise details of PCOs 1-46 Annexure 1.4 : Service Provider- 84 wise details of Village Chapter 1 : Subscription Data Public Telephones Section A : Access Services - 2 Annexure 1.5 : Internet Service 86 An Overview Provider (ISP)-wise Section B : Wireless Services 12 Internet Subscriber Base Section C : Wireline Services 22 Annexure 1.6 : List of Service 98 Section D : Internet Services 33 Providers which Section E : Other Value Added 44 reported IP Services - Telephony Minutes PMRTS & VSAT Annexure 1.7 : Service Area-wise 99 PMRTS Subscriber Base Annexure 2.1 : Revenue & Usage of 101 47-56 Wireless Services – Chapter 2 : R evenue and Licence Service Area- wise Statistics Usage of Wireless Services Annexure 4.1 : Performance of 102 QoS Parameters for 57-60 Cellular Mobile Chapter 3 : F inancial Data of Services Telecom Services Sector Annexure 4.2 : Performance of 106 QoS Parameters for Basic (Wireline) 61-70 Services Chapter 4 : Q uality of Annexure 4.3 : Performance of 109 QoS Parameters for Services (QoS) Wireline Broadband Section A : Quality of Service. 62 Services Performance of Wireless Service Annexure 5.1 : MRP of Pay 112 Providers Channels, offered by Broadcasters to Section B : Quality of Service. 66 Subscribers as Performance of Wireline reported to TRAI Service Providers Annexure 5.2 : List of Pay DTH 122 Section C : Quality of Service. 68 Operators Performance of Broadband Service Annexure 5.3 : List of existing 123 Providers 105 cities with operational FM Radio 71-78 Stations in India Chapter 5 : P erformance of Cable TV, DTH and Radio 126-129 Broadcasting Services Index of Tables & Charts D I S C L A I M E R The Information and Statistics contained in this report are derived from a variety of sources, but are mainly reliant on data obtained from Service Providers. This report does not constitute any commercial or other advice. No warranty, representation or undertaking of any kind, expressed or implied, is given in relation to the information and statistics contained in this report. Total Subscribers 1,172.44 Million Average Wireless Data Usage per Wireless Total Wireless Data Subscriber per month Subscribers 10.40 GB 1,151.44 Million Monthly ARPU of Wireless Service ` 78.65 SNAPSHOTS (Data as on Q.E. Total Wireline 31st December, 2019) Subscribers 21 Million Number of Private Satellite TV Channels Gross Revenue (GR) 918 during the quarter ` 63,764 Crore Total Internet Subscribers 718.74 Million TELECOM SUBSCRIBERS (WIRELESS+WIRELINE) Total Subscribers 1,172.44 Million % change over the previous quarter -1.91% Urban Subscribers 662.45 Million Rural Subscribers 509.99 Million Market Share of Private Operators 88.55% Market Share of PSU Operators 11.45% Tele-density 88.56 Urban Tele-density 156.26 Rural Tele-density 56.67 i WIRELESS SUBSCRIBERS Total Wireless Subscribers 1,151.44 Million % change over the previous quarter -1.90% Urban Subscribers 643.97 Million Rural Subscribers 507.46 Million Market Share of Private Operators 89.45% Market Share of PSU Operators 10.55% Tele-density 86.98 Urban Tele-density 151.90 Rural Tele-density 56.39 Total Wireless Data Usage 21,402 Million GB during the quarter Number of Public Mobile Radio 59,089 Trunk Services (PMRTS) Number of Very Small Aperture 2,98,464 Terminals (VSAT) WIRELINE SUBSCRIBERS Total Wireline Subscribers 21 Million % change over the previous quarter -2.26% Urban Subscribers 18.47 Million Rural Subscribers 2.53 Million Market Share of Private Operators 39.53% Market Share of PSU Operators 60.47% Tele-density 1.59 Urban Tele-density 4.36 Rural Tele-density 0.28 No. of Village Public Telephones (VPTs) 68,784 No. of Public Call Offices (PCOs) 1,93,794 TELECOM FINANCIAL DATA Gross Revenue (GR) during `63,764 Crore the quarter % change in GR over the 6.29% previous quarter Adjusted Gross Revenue (AGR) `40,877 Crore during the quarter % change in AGR over the 9.48% previous quarter Share of Public Sector Undertakings 8% in Access AGR Monthly Average Revenue Per User `85.07 (ARPU) for Access Services ii INTERNET/BROADBAND SUBSCRIBERS Total Internet Subscribers 718.74 Million % change over the previous quarter 4.53% Narrowband Subscribers 56.806 Million Broadband Subscribers 661.938 Million Wired Internet Subscribers 22.386 Million Wireless Internet Subscribers 696.36 Million Urban Internet Subscribers 450.31 Million Rural Internet Subscribers 268.43 Million Total Internet Subscribers per 54.29 100 population Urban Internet Subscribers per 106.22 100 population Rural Internet Subscribers per 29.83 100 population BROADCASTING & CABLE SERVICES Number of private Satellite 918 TV Channels permitted by the Ministry of I&B for uplinking only/ downlinking only/both uplinking and downlinking Number of Pay TV Channels as 332 reported by Broadcasters Number of private FM Radio 368 Stations (excluding All India Radio) Number of total active Subscribers 69.98 Million with Pay DTH Operators Number of Operational Community 278 Radio Stations Number of Pay DTH Operators 4 REVENUE & USAGE PARAMETERS Monthly ARPU of Wireless Services 78.65* (GSM including LTE) Minutes of Usage (MOU) per 712 Minutes Subscriber per month - Wireless Services (GSM including LTE) Total Outgoing Minutes of Usage 181.34 Million for Internet Telephony WIRELESS DATA USAGE Average Wireless Data Usage 10.40 GB per Wireless Data Subscriber per month Average revenue realization 8.45 per Subscriber per GB Wireless Data during the quarter * For ARPU explanation please refer to footnote on Page 50 iii Executive Summary 1. The number of telephone subscribers in growth rate of -2.12% over the same India decreased from 1,195.24 million at quarter of the last year. The overall the end of Sept-19 to 1,172.44 million at Tele-density1 in India decreased from the end of Dec-19, registering a growth 90.52 as in QE Sep-19 to 88.56 as in QE rate of -1.91% over the previous quarter. Dec-19. This reflects Year-On-Year (Y-O-Y) Trends in Telephone Subscribers and Tele-density in India Subscriber Base Tele-density 1400 100 91.45 90.52 90.11 90.11 88.56 1200 80 1000 4 1183.51 1197.87 1186.63 1195.2 1172.44 60 800 Base (Million) ele-density 600 T 40 400 Subscriber 20 200 0 0 Dec-18 Mar-19 Jun-19 Sep-19 Dec-19 2. Telephone subscribers in Urban areas Dec-19 and Urban Tele-density also decreased from 677.95 million at the end declined from 160.63 to 156.26 during of Sep-19 to 662.45 million at the end of the same period. 1 Tele-density – Number of telephone connections (fixed lines and mobile phone subscribers) per 100 inhabitants within a geographical area. (Source-ITU) iv 3. Rural telephone subscribers decreased 4. Out of the total subscriptions, the share from 517.29 million at the end of Sep-19 of Rural subscriptions increased from to 509.99 million at the end of Dec-19 and 43.28% at the end of Sep-19 to 43.50% Rural Tele-density also decreased from at the end of Dec-19. 57.59 at the end of Sep-19 to 56.67 at the end of Dec-19 during the same period. Composition of Telephone Subscribers Rural Wireline Urban Wireline 0.22% 1.58% Rural Wireless 43.28% Urban Wireless 54.93% 5. With a net addition of -22.31 million the end of Dec-19 with a quarterly subscribers during the quarter, the total growth rate of -2.16%. wireless subscriber base decreased 7. Wireline subscribers decreased from from 1,173.75 million at the end of Sep-19 21.49 million at the end of Sep-19 to to 1,151.44 million at the end of Dec-19, 21 million at the end of Dec-19 with a registering a growth rate of -1.90% quarterly growth rate of -2.26% and over the previous quarter. Wireless on a Y-O-Y basis, wireline subscriptions subscriptions decreased Y-O-Y at the also declined by 3.95% in QE Dec-19. rate of 2.09% during the quarter. 8. Wireline Tele-density decreased from 6. Wireless Tele-density declined from 1.63 at the end of Sep-19 to 1.59 at the 88.90 at the end of Sep-19 to 86.98 at end of Dec-19. v 9. Total number of Internet² subscribers internet subscribers, the number of increased from 687.62 million at the end Wired Internet subscribers are 22.39 of Sept-19 to 718.74 million at the end of million and the number of Wireless Dec-19, registering a quarterly growth Internet subscribers are 696.36 million. rate of 4.53%. Out of 718.74 million . Composition of Internet Subscriptions 3.11% 0.09% 96.80% Fixed Wireless Mobile Wireless Wired 10. The Internet subscriber base comprised 13. Pre-paid ARPU per month increased Broadband3 Internet subscriber base of from 67 in QE Sep-19 to 70 in QE Dec-19 661.94 million and Narrowband4 Internet and Post-paid ARPU per month also subscriber base of 56.81 million.