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Public Service in the Digital Age www.policymagazine.ca July – August 2015 Canadian Politics and Public Policy Public Service in the Digital Age $6.95 Volume 3 – Issue 4 P3 Building a Better Tomorrow in Canada From railroads and highways to athletes’ villages, BMO® has been helping Canada grow for nearly two centuries. As a pioneer and thought leader in public-private partnerships and the P3 model, BMO Capital Markets brings a wide-range of products and proven execution knowledge to infrastructure clients, uniquely positioning BMO to excel for the next hundred years. BMO Capital Markets is a trade name used by BMO Financial Group for the wholesale banking businesses of Bank of Montreal, BMO Harris Bank N.A. (member FDIC), Bank of Montreal Ireland p.l.c, and Bank of Montreal (China) Co. Ltd and the institutional broker dealer businesses of BMO Capital Markets Corp. (Member SIPC) and BMO Capital Markets GKST Inc. (Member SIPC) in the U.S., BMO Nesbitt Burns Inc. (Member Canadian Investor Protection Fund) in Canada and Asia, BMO Capital Markets Limited (authorised and regulated by the Financial Conduct Authority) in Europe and Australia and BMO Advisors Private Limited in India.“Nesbitt Burns” is a registered trademark of BMO Nesbitt Burns Corporation Limited, used under license. “BMO Capital Markets” is a trademark of Bank of Montreal, used under license. “BMO (M-Bar roundel symbol)” is a registered trademark of Bank of Montreal, used under license. ® Registered trademark of Bank of Montreal in the United States, Canada and elsewhere. 14-2175 P3 Infrastructure Ads_Print_Ev5(3).indd 1 2014-10-17 3:09 PM MY LIFE is to be active MY MEDICINE is my hope I was born with hemophilia and have received many blood transfusions. As a child, I was still able to play hockey and continued being active into my adult years. My life changed forever when I contracted Hepatitis C from a blood transfusion at the age of 32. Doctors kept me alive long enough to try a new medicine through My name is Gérard Genest a compassionate care program. After living with the virus for I’m from Montreal 25 years, I was cured after 24 weeks. I was able to return to my and I am cured of Hepatitis C family and to my life. Research saved my life. www.canadapharma.org/hope PDF/X-1a:2003 When you choose VIA Rail for your business travel, you help reduce government expenses and create value for taxpayers. Plus, you maximize your productivity along the way. So get on board with train travel today. Route # of daily Distance Productive Non-productive Cost of Cost of Taxpayer savings departures train time car time* travelling travelling by by choosing by car** train (as low as) train travel*** Ottawa Toronto Up to 16 450 km 3 h 52 min 4 h 34 $467 $441 $423 Ottawa Montréal Up to 12 198 km 1 h 47 min 2 h 27 $227 $331 $194 Ottawa Québec City 2 482 km 5 h 23 min 4 h 39 $488 $551 $433 Toronto Montréal Up to 17 541 km 4 h 42 min 5 h 30 $562 $441 $518 1 Government of Canada employees receive 10% off the best available fare on all trains and classes of service offered by VIA Rail Canada. Available for both business or personal travel. Conditions apply. For more information, contact PWGSC Shared Travel Services. * 30 minutes was added to the total travel time by car in order to account for traffic and bad weather en route. ** The total cost to the taxpayer of travelling by car is calculated based on the following formula: (Treasury Board kilometric rate for Ontario of $0.55/km for car travel by a government official X total distance travelled) = $ cost of travel by car + (average hourly rate of $48/h for a government employee, based on a salary of $100,000 per year including employee benefits X travel time) = $ total cost to taxpayer *** The value of travelling by train is calculated based on the following formula: Cost of travelling by car – cost of travelling by train = taxpayer savings TMTrademark owned by VIA Rail Canada Inc. 2100, rue Drummond Montréal (Québec) H3G 1X1 10/06/15_13:16 Client : VIA Rail Nº 111135811-12 Format du PAP : 100% Description : MAGAZINE Nº VIA 5891-15 Trim : 8,5” x 11” Publication : Policy Magazine ( Juin ) Type : 7,5” x 10” ( 0,5” ) Nº d'annonce : — Bleed : 8,75” x 11,25” ( 0,125” ) Infographiste : Eric L. Visible : N/A Nom du fichier : 111135811-12_VIA_5891-15_Policy_Magazine_Juin_En.indd Les sorties laser ne reflètent pas fidèlement les couleurs telles qu’elles paraîtront Couleur : CMJ N sur le produit fini. Cette épreuve est utilisée à des fins de mise en page seulement 1 Canadian Politics and In This Issue Public Policy EDITOR From the Editor: L. Ian MacDonald 3 Public Service in the Digital Age [email protected] Kevin Lynch ASSOCIATE EDITOR Canada’s Public Service and the New Lisa Van Dusen [email protected] 4 Global Normal of Change CONTRIBUTING WRITERS Don Lenihan Thomas S. Axworthy 11 Raising the Bar on Public Engagement Andrew Balfour Yaroslav Baran David Mitchell Brian Bohunicky 14 Rebranding the Public Service Derek H. Burney Catherine Cano Sara Caverley Margaret Clarke A Top 10 List for Public Service Leadership Celine Cooper 16 Fen Osler Hampson Daniel Gagnier Sandra Pupatello Martin Goldfarb 18 Stretch Goals: A Case for Government Agility Patrick Gossage Brad Lavigne Terry Stuart Kevin Lynch 20 The Age of Disruptive Innovation Jeremy Kinsman Andrew MacDougall Mel Cappe Velma McColl Supply and Demand for Ideas and Evidence David McLaughlin Geoff Norquay 22 in Public Policy Robin V. Sears Gil Troy Madelaine Drohan Anthony Wilson-Smith Reports of the Death of Journalism Have Been Greatly Exaggerated WEB DESIGN 25 Nicolas Landry Dale Eisler [email protected] First Nations and Public Policy: SOCIAL MEDIA EDITOR 28 A Legacy of Failure with Blame All Around Grace MacDonald [email protected] Guest Column/Ed Clark GRAPHIC DESIGN & PRODUCTION 31 Making Government Work Monica Thomas [email protected] Verbatim/Michael Sabia 32 Thinking Differently Policy Policy is published six times annually by LPAC Ltd. The contents are CANADA AND THE WORLD copyrighted, but may be reproduced with permission and attribution in Robin V. Sears print, and viewed free of charge at 33 Alberta After the Political Earthquake the Policy home page at www.policymagazine.ca. Andrew MacDougall Printed and distributed by St. Joseph To Succeed in His Second Term, Cameron Must Solve Communications, 1165 Kenaston 37 Two Big Problems: Europe and Scotland Street, Ottawa, Ontario, K1A 1A4 Special thanks to our sponsors Michael Bourque and advertisers. In Camera: Why Locomotive Cabs Need 40 Video and Voice Recorders July/August 2015 THE TELECOMMUNICATIONS COMPANY MOST APPRECIATED BY IITSTS CUSCUSTOMERS.TOMERS. For more than 50 years, Videotron has been innovatively using the best technology to connect and entertain millions of customers. By constantly upgrading its state-of-the-art network, providing innovative products and services, and delivering a superior customer experience, Videotron creates value for consumers. videotron.com/achievements COR-5453-POLICY.indd 14 2015-06-18 12:22 Document: COR-5453-POLICY Échelle: 100% Format: 8.5 po X 11 po DPI final: 300 dpi ÉPREUVE Coordo: Véronique Bleed: 0.125 po Parution: Juillet/Aout Safety: 0,5 po 04 COULEUR PAPIER FOND CMYK RGB Couché Retro Enr Montage: 15 juin PANTONE Mat Jrnl Final: par : Fernand Pedro-Pinson 3 From the Editor / L. Ian MacDonald Public Service in the Digital Age elcome to our special issue tario “the most open and transparent has failed not only First Nations and on the public service in government in the country.” Leni- aboriginal people, but by extension W the Digital Age, which we han writes that “citizens and stake- Canadian society at large.” are publishing in partnership with holders can bring all kinds of knowl- In a Guest Column, former TD Bank the Public Policy Forum, one of edge and experience to the table that Group CEO Ed Clark, recently chair Canada’s leading independent think- can greatly enhance a government’s of an Ontario task force on crown cor- tanks. Several of the articles in the ability to make decisions.” porations, writes that governments cover package are drawn or adapted Sandra Pupatello, now a senior ex- “face harder choices in this age of aus- from papers or presentations for the ecutive at PwC in Toronto, sat at the terity.” And in a Verbatim, Caisse de PPF’s work on the public service in Ontario cabinet table for 10 years, Dépot CEO Michael Sabia asks, “what Canada, at both the federal and pro- including as industry and trade min- sets people apart as leaders, in govern- vincial levels of government. ister, which gave her a window on ment and in the private sector?” global markets. Pupatello references Contributing Writer Kevin Lynch, a In our Canada and the World section, former Clerk of the Privy Council, sets a PwC-PPF report Agile government: our lead political writer, Robin Sears, out the daunting challenges facing Responding to citizens changing needs. looks at Alberta after the political the public service in the “new global An overwhelming majority of public earthquake. Alberta voters returned normal” of change. He enumerates servants participating in the survey a stunning NDP majority govern- five global trends that are re-shaping thought government could be more ment led by Rachel Notley, whose our world: Globalization, technology, agile and less risk-averse. optimism and common sense won energy, demographics and governing/ Terry Stuart, head of innovation at voters over, and whose debate perfor- governance. “The bottom line,” he Deloitte Canada, considers the chal- mance proved to be a big moment.
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