People&Progress
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INSIDE CEO Column ..............................2 People and Progress conference ............3 Leers .................................4 CapitalCare is hiring .....................5 Cuing-edge research ................. 6 Improving communication ................7 Cooking Up Quality of Life .........10 – 11 Christmas activities Farewell to Norwood Auxiliary Valentine’s Gala Centre activities .................... 12 - 13 pages 8-9 page 14 back page Donor list ........................... 15-19 In Celebration and Memory .............19 Remembering those who have passed........19 people&progress winter 2012 CapitalCare sites consistently pass inspections CAPITALCAREWASAWARDED multi-year licenses during a November 2011 audit of the accommodations standards. CapitalCare operates 13 long- term care and supportive living facilities in Edmonton and Sherwood Park. All facilities are compliant with government accommodations standards, with six of the 13 facilities receiving multi-year licensing. Multi-year licensing is recognition for consistent compliance with the standards over consecutive years. Accommodation standards audits are conducted annually by Alberta Seniors and Community Supports to ensure that long–term care and supportive living accommodations maintain a high quality of services that support the safety, security and quality of life for their residents. These services include building cleanliness and maintenance, safety Smells like home and security, food preparation and CapitalCare Grandview Food Services Supervisor Brad Jones displays fresh buns baked for the December 15 laundry. The inspector noted CapitalCare unveiling of the new 2nd floor dining room and servery. A similar transformation has taken place on Grandview’s sites to be nicely organized, very 1st floor. The CapitalCare Foundation is fundraising to renovate dining rooms at CapitalCare Lynnwood and clean and well maintained. CapitalCare Dickinsfield as well. Please see story below and on pages 10 & 11 for details on how you can contribute “The audit results demonstrate the to Cooking Up Quality of Life. dedicated work and commitment of all staff and management toward ensuring a safe and secure home for First of 19 dining room renos revealed at Grandview each resident” said Iris Neumann, CEO, CapitalCare. ITWASTHEAROMA of fresh baked CapitalCare is renovating dining CFCW News at the reveal. “And while More information about the bread, more so than the sight of rooms in three of its oldest facilities as it’s not totally home-like, it’s certainly accommodation standards and stylish new decor, that wowed guests part of a move away from institutional- a lot more home-like than it was,” individual facility results can be found aending the “reveal” of CapitalCare style care delivery to making centres Neumann said. on the following web site: hp://www. Grandview’s 2nd floor dining room feel more like home. Bob Buck is a resident of Grandview. seniors.gov.ab.ca/ContinuingCare/ makeover Dec. 15, 2011. The overhaul includes adding Comfortably seated among guests in Most of CapitalCare’s centres were “Smells like home,” said Liz Tweddle, serveries (or kitchenees) with steam the new dining room, Buck watched also audited in 2011 for compliance a board member with the CapitalCare tables, convection ovens and soup as cookbook queen Jean Paré, of with health service standards, Foundation whose mother lives on the tureens right on the units where Company’s Coming fame, joined which address the publicly-funded unit. people live. Foundation board members Jackie- basic health care and personal In most long-term care facilities “People will smell the food — some Rae Greening and Kelly McClung, and care services that are provided to 30 years old and older (Grandview will be baked here on the unit, some Grandview chef Brad Jones, in a live continuing care residents. is nearly 40), meals are prepared in will come up from the main kitchen cooking demonstration which included This includes assessed health and institutional kitchens and brought up — but it really changes the way we making tortière (meat pie). personal care services provided by to the units on trays and serving carts, provide meal service to our residents,” Buck, professor emeritus of classics nurses, therapists, health care aides like in hospitals. CapitalCare CEO Iris Neumann told at the University of Alberta, was and other health care professionals. impressed, not just with the food, but These standards are the with the home-like look and feel. responsibility of Alberta Health and “It makes it an awful lot more Wellness. hp://www.health.alberta. cheerful, and if you’re more cheerful, ca/newsroom/continuing-care- you may eat a little bit more,” said reports.html Buck. “For some of the residents who can’t eat much or don’t eat much, I’m Laureen Casavant, Manager, Quality hoping that works for them.” Return Undeliverable Canadian Addresses to: and Performance Measurement, Mailing Address Mailing continued on page 10 CapitalCare Corporate Services, 6th Fl., 10909 Jasper Ave., Edmonton, AB. T5J 3M9, P.M. #40009256 CapitalCare Corporate Services 1 CapitalCare leaders in continuing care About CapitalCare Operating in Edmonton and area since Person-centred care starts with you 1964, CapitalCare is the largest public continuing care organization in Canada. CapitalCare provides continuing care BYNOWCHRISTMAS2011 is long gone, and, for some of significant others to continue their programs and services to more than 1,400 residents and nearly 250 clients through you, so are those New Year’s resolutions. relationships with the person with residential centres and day programs. But the images and stories contained in this edition of dementia, and to feel normal, even Corporate Office our newsleer give me reason to think back just a few though the person with dementia is short months ago, when our centres were busy with family living in a long-term care seing. Corporate 780.448.2400 [email protected] members visiting their relatives, concerts and other seasonal We still have a lot to learn about Iris Neumann, CEO Foundation 780.448.2413 activities, and many of our corporate and community how best to transform our practices [email protected] partners were stopping by with gis, making donations or to become more person-centred. We sending greetings for a happy, healthy New Year. have learned much already by way of our recent conference, Facilities Then, just like at your home, the flurry of activity suddenly The Passion of Person Centred Care, presented by the Dickinsfield 780.371.6500 stops as people go back to their normal routines. CapitalCare Foundation, and made possible thanks to Grandview 780.496.7100 Kipnes Centre But what if we could sustain even some of that energy to sponsorship from our community partners. for Veterans 780.442.5700 last throughout the year? And what difference could that The article on the next page describes the journey one Lynnwood 780.341.2300 sustained involvement make in boosting quality of life for our organization took towards becoming more person-centred. Norwood 780.496.3200 residents? One of the lessons that stands out for me is the inclusion of Strathcona 780.467.3366 I’m asking because CapitalCare is introducing a new kind residents, family members and staff in designing a unique Laurier House Lynnwood 780.413.4712 of care model throughout our sites this year, and in order version of person-centred care for our centres. Laurier House Strathcona 780.467.3366 to be successful, we need everyone to get — and stay — Our centres are diverse. Some, especially our newer, McConnell Place North 780.496.2575 McConnell Place West 780.413.4770 involved, just as we do at Christmas time. more home-like centres built aer 1995, are already using Strathcona Alzheimer Person-centred care has been defined as a “new culture” person-centred approaches. Our older centres will face more Care Centre 780.467.3366 of care that “acknowledges the full personhood of the challenges because of their institutional environments. individual to ensure that people living with dementia (and We hope that by continuing to renovate dining rooms in CHOICE and Community chronic disabilities) are included, heard, and understood.” * three of our older centres, this will help us be more person- Programs It focuses the work we do in our centres on meeting all of centred in our approach to mealtimes. the needs of the person —physical, psychological, social and The first of 19 dining rooms we are hoping to renovate was Adult Duplexes 780.496.3335 CHOICE Dickinsfield 780.371.6642 spiritual. revealed just before Christmas, and as the front-page article CHOICE Norwood 780.944.8662 To hear, understand and include a resident or patient relates, the new combination dining room/kitchen was a big CHOICE Mental Health 780.944.8668 in their own care plan, we need knowledge of the person hit with families, residents and staff. beyond what we already know through our medical I can still hear the words of Grandview resident Bob Programs and Services assessments. In other words, we need to know the person Buck: “In a home, the kitchen is where all the gatherings - Acquired Brain Injury Unit behind the patient. take place.” That was our hope, to create warm, welcoming - Adult Day Support Programs One way to get the person’s story is by working together spaces for families to gather with loved ones, and continue to - Behaviour Assessment with the family to find out about their life — likes and dislikes, live life. and Stabilization Unit - Chronic Ventilator Unit religious and spiritual preferences, past occupations and I said at the reveal of the Grandview dining room that - Dementia Care activities, hobbies — then using that information in their care. we’re baling a perception that nursing homes are places - Mental Health Program The more staff learn about the person’s life, as opposed to where people go to die. We’re determined to make our - Palliative Care their medical condition, the more staff see the person as a centres places where people who need support go to - Long-term Care person, not a patient.