Wollongong City Council 2004-05 Annual Report Contents Executive Summary the Annual Report Is Our Key Accountability Document

wollongong city council 2004-05 annualreport wollongong city council 2004-05 annual report contents Executive summary The annual report is our key accountability document. It Snapshot of Results represents our full commitment to open and honest disclosure Introduction to Wollongong 1 to the local community and other key stakeholders. Who We Are 2 Service Locations 3 Nexus Between Corporate Plan and Annual Report: The Working Towards a Balanced Scorecard 4 2004-05 annual report, along with its companion document Year in Review 6 the state of the environment report, are produced to account Major Achievements 8 for transparency in local government. The programs and Major Challenges 9 activities detailed therein are in response to objectives and Lord Mayor’s Report 10 performance targets identiﬁ ed within the corporate plan Overview From the CEO 11 2004-08, in addition to meeting our statutory reporting Elected Representatives 12 responsibilities. These key accountability documents identify Charter 14 our directions and priorities at the commencement of each Statement of Reconciliation 15 ﬁ nancial year (corporate plan) and provide an account of our Planning and Reporting Framework 16 performance at year’s end (annual report). Senior Management Structure 18

Annual Reporting Strategy and Audience: The annual Performance Against Objectives report’s objectives are to demonstrate our transparency, Corporate Governance 20 accountability and performance in key operational areas and City Development 26 to highlight achievements in delivering sound economic, social Infrastructure 34 and environmental outcomes for Wollongong. The document Waste Management 48 provides comprehensive corporate governance information, Environment and Health 51 as well as detailed audited fi nancial statements. The report Commercial Development 58 caters for a wide readership, including the general community, Recreation and Natural Resources 63 ratepayers, local businesses, visitors, investors, government Community and Cultural Services 70 agencies and other interested parties. Library Services 80 Environmental Management Program 84 Theme and Layout: The theme for this year’s report is Organisational Services 88 sustainability. The city’s icon, the Wollongong lighthouse, is featured on the cover, along with the region’s most signifi cant natural assets: the ocean and escarpment. These not only Financial Report provide a physical boundary but also encapsulate the true Financial Statements Contents 101 essence of Wollongong - a city set between the mountains and Financial Executive Summary 102 the sea, a city of outstanding natural beauty. Environmental Financial Overview 103 management and sustainability are key drivers for all facets of Statement of Financial Performance 105 our operations as we strive to reduce our ecological footprint. Statement of Financial Position 106 The annual report is divided into four main sections: an Statement of Changes in Equity 107 executive summary, a detailed analysis of our performance Statement of Cash Flows 108 against key indicators, fi nancial report and additional Notes to Financial Statements 109 disclosure requirements under the Local Government Act. Independent Report to Council 141 Special Purpose Financial Reports 144 Distribution: The document is distributed to all community, Notes to the Special Purpose Financial Reports 149 business and special interest groups in the Wollongong Independent Auditor’s Report to Council 151 region. Copies are also forwarded to the Department of Local Special Schedules 152 Government, public libraries and other organisations. Printed or CD versions of the report are available free of charge from Local Government Act Requirements 159 the information counter at our administration building or by visiting our central or branch public libraries network. The Year Ahead 171 The report can also be downloaded in PDF format from our Glossary 172 website. Local Government Act Requirements Feedback: The annual report’s content is reviewed on an Wollongong City Council 2004-05 Annual Report was annual basis with valuable feedback provided through our produced to comply with the Local Government Act participation in the ARA annual reporting awards. Since our (1993). An index of the information required under the inaugural report some years ago, we have regularly featured Act is included on the inside back cover. in the presentations, receiving either bronze, silver or gold awards. Last year, we were very proud to receive a Gold Award for reporting excellence. We will continue to improve our reporting standards through participation in this annual reporting process. We are always pleased to hear from any of our readers on how the report can be improved. A reader survey is enclosed with this document and feedback would be much appreciated. Feedback received from our previous document has guided the development of this year’s report. SNAPSHOT OF RESULTS

KEY INDICATORS UNIT 1999-00 2000-01 2001-02 2002-03 2003-04 2004-05 OUTLOOK Credit rating Rating NA NA NA NA NA AA+ stable Debt servicing % 2.70 3.10 1.90 2.30 1.93 2.14 positive Restricted cash - internal $m 19.91 15.81 14.03 16.25 18.34 19.66 positive Restricted cash - external $m 28.00 29.52 20.84 39.33 43.57 43.45 positive Net rate levy collected % 99.78 99.66 99.58 99.99 99.97 99.56 positive Loans $m 1.54 0.00 1.06 0.57 0.00 0.00 positive Rates income $m 65.70 67.76 70.30 72.64 75.69 81.08 positive Return on investment % 6.46 5.94 4.73 5.07 5.47 5.76 positive Ratepayers no 69,354 70,293 71,238 72,318 72,925 74,212 stable Rates paid at year end $m 66.09 68.19 70.07 73.33 76.40 81.50 stable Residential rate average $ 700.00 718.38 734.37 758.97 784.18 819.91 positive State government rate ceiling % 2.40 2.70 2.80 3.30 3.60 5.00 stable ECONOMIC Increase in rates average % 1.97 2.62 2.23 3.34 3.32 3.32 positive Untied grants revenue $m 11.37 12.29 13.05 14.12 14.47 14.55 stable Speciﬁ c purpose grants revenue $m 7.75 8.29 7.94 5.65 3.02 4.62 stable Available funds balance $m 8.31 7.98 8.99 1.17 NA 4.54 positive Income from tourist parks $m 2.58 2.69 2.62 3.89 3.02 3.86 positive Average rate per residential resident $ NA NA 667 686 722 758.1 positive Source of revenue from rates & charges % NA 61.65 60.5 62.00 61.40 61.65 positive Capital expenditure ratio % NA 0.70 0.80 0.60 1.00 1.03 positive Development Applications Received no 2,835 2,175 2,328 2,248 2,810 2,644 stable Average charge for residential waste $ 156 169 171 181 157 191 increasing Recyclable collections per annum kg 174 179 177 199 235 231 stable Environmental protection cost per resident $ 14.63 11.65 5.63 5.97 7.85 10.40 increasing Total works program $m 19 18.61 15.77 16.24 18.34 20.37 increasing Number of garbage services provided no 69,945 71,098 72,032 73,063 73,054 74,044 stable Hectares of public open space ha 2,658 2,680 2,706 2,776 2,791 2,841 stable Plant distribution from botanic garden no 49,931 51,698 45,900 34,888 40,980 48,522 increasing Groups involved in Rise & Shine campaign no 103 96 91 101 108 130 increasing

ENVIRONMENTAL Rubbish collected on Clean Up Aust Day tonnes 18 14 15 31 29 13 decreasing Annual domestic waste fee per occupied $ 140 147 149 155 125 160 stable residence $ NA 184 187 195 165 202 stable $ NA 285 290 305 275 318 stable Incidence of public liability claims Rate 15.10 14.90 16.90 13.20 11.20 8.80 decreasing Admin cost per resident* $ 167.08 185.37 194.55 172.58 166.24 160.23 stable Number of employees no 1,023 1,065 1,087 1,092 1,135 1,108 stable Staff turnover percentage % 5.97 5.88 5.98 5.61 4.68 5.50 stable

GOVERNANCE Number of workplace injuries no 186 193 186 199 159 144 decreasing Population no 186,608 187,003 191,049 191,254 191,602 191,558 stable Leisure centre income $m 1.6 1.63 1.67 1.81 1.72 1.88 increasing Library service cost per resident $ 21.66 22.55 28.05 25.35 24.01 27.98 increasing Community service cost per resident $ 10.58 33.37 22.04 24.95 24.82 11.33 decreasing Illawarra performing arts centre visitation no 69,822 81,819 84,624 104,506 93,342 90,892 stabilising SOCIAL City art gallery visitation no 37,839 38,984 37,537 37,981 39,630 54,187 increasing Wollongong botanic garden visitation no 162,897 195,064 123,277 132,791 200,366 164,549 stabilising Recreation and culture cost per resident $ 82.05 91.72 73.49 90.87 86.54 105.88 positive MEASURE COMMENT Rating assigned by Standard and Poor’s Inaugural measurement June 2005, strong performance Gearing, or measure of ability to service current debt levels Upward movement refl ecting single transaction, historically low levels of debt Cash held internally that has a defi ned end use Balance generally static or moving down through better utilisation of cash Cash held from external sources that has a defi ned end use Balance generally lower, the 2004-05 balance refl ects one-offs % of rate levies collected out of total rates levied High performance in rate collections, historically very good Borrowings from external sources Generally negligible levels of debt maintained Total of rates levied across the city 5% increment for 2004-05 based on infrastructure requirements Council % achieved on cash invested Council continues to outperform the benchmark Number of residents or entities required to pay rates Subdued growth in numbers although higher densities are impacting Amount collected from rates levied 2004-05 uplift due to above ceiling rate revenue levied Average rate per entity 2004-05 uplift due to above ceiling rate revenue levied Maximum permissible rate increment to be levied Uplift above ceiling based on specifi c agreement with state government Year on year increment in rates levied Refl ects movement in rate ceiling Grant funding with end use not specifi ed Generally static, refl ects balances held for the completion of projects Grant funding with end use specifi ed Generally static, refl ects balances held for the completion of projects Cash funds available for allocation internally Balances reducing in recent years, internal target is $5m Revenues from tourist (caravan) park operations Growth in tourist park visitations during the year Average rate per household 2004-05 uplift due to above ceiling rate revenue levied Percentage of our income received from rates Refl ects higher than average dependency on rates and charges Percentage of funds expended on capital projects Refl ects lower than average rate of capital expenditure Number of development applications lodged at Council Refl ects high volume of applications Average cost for provision of household waste disposal Refl ects higher costs in providing this service Quantum Refl ects continued strong performance in recycling collection Per capita Refl ects greater focus on the environment Overall scope Greater focus on upgrading the city’s infrastructure Units Growth lower than residential growth Units Low growth anticipated Units Strong growth in recent years Quantum Growth refl ects strong community involvement Quantum Combination of less resources and success with education program Rate per residence 80 Ltr Discount from waste fund in 2003-04 now refl ects full cost of service Rate per residence 120 Ltr Discount from waste fund in 2003-04 now refl ects full cost of service Rate per residence 240 Ltr Discount from waste fund in 2003-04 now refl ects full cost of service Rate Refl ects decreasing incidence and improved risk management practices Per capita Very little variation in the cost of providing administration services Quantum Largely stable, some variation in recent years Rate of staff replacement Largely stable rate Quantum Decreasing incidence due to impact of our work safe program Number of residents per census, or extrapolation ABS regional statistics refl ect subdued growth in the city Revenues from leisure centre operations Good growth in visitations Per capita Refl ects $ per resident expenditure movement, positive Per capita Refl ects $ per resident expenditure movement, negative Visitor numbers Refl ects effective marketing and service delivery Visitor numbers Refl ects strong marketing and service delivery Visitor numbers Refl ects effective marketing and service delivery Per capita Refl ects increasing demand and greater service provision introduction to wollongong executive summary 1

A Vibrant Community WOLLONGONG CITY OF INNOVATION More than anything else, it is the people of Wollongong that defi ne its character. There is a Australia’s ninth largest city is located only 80 kilometres south of Sydney. strong sense of community and a rich cultural The region occupies a narrow coastal strip bordered by the Royal National Park heritage. Over 30 different language groups to the north, Windang Bridge to the south, the Tasman Sea to the east and the and 20 different religious beliefs are represented Illawarra escarpment to the west. The city is renowned for its magnifi cent natural here, bringing with them traditions and environment, ranging from untouched rainforests to dramatic rocky sea cliffs and customs that add yet another dimension to the pristine sandy beaches. increasingly sophisticated city. Our past Branching Out Following the economic downturn of the early Our future Beginnings 1980s, Council made a major effort to diversify Living Sustainably The name Wollongong originated from the the city’s industrial base. The Crown Gateway We recognise that the city of tomorrow must Aboriginal word woolyungah meaning fi ve Shopping Centre and Wollongong Mall were take some responsibility for its past. While we islands. Archeological evidence indicates that completed in 1987. Just one year later, Council take great delight in our local environment, Aboriginals have lived here for at least 30,000 moved into its new administration centre, our ecological footprint has been heavy. Only years. Wodi Wodi is the tribe name of the with the Illawarra Performing Arts Centre recently, have we begun to take serious steps Aboriginal people of the Illawarra. opening the same year. Some ten years on, the to reverse environmental degradation and to Wollongong Entertainment Centre commenced European Settlement manage our environment more responsibly. operations. Dr Charles Throsby fi rst established a settlement We must embrace a sustainable future by here in 1815, bringing down his cattle from the addressing environmental issues and integrating Southern Highlands to a lagoon of fresh water Our lifestyle environmental management into all business decisions. located near South Beach. The earliest reference Thriving Metropolis to Wollongong was in 1826, in a report written Wollongong today is very diversifi ed. It is by John Oxley, about the local cedar industry. Embracing Change proud of its industrial background and is still The area’s fi rst school was established in 1833, Wollongong is a centre for innovation. We lead acknowledged as one of Australia’s leading and just one year later the Surveyor-General the way through cutting edge research into industrial centres. While steel and other arrived from Sydney to layout the township thermoplastics, bionics, robotics, polymers, manufacturing industries remain an essential of Wollongong on property owned by Charles molecular recognition and environmental part of the local economy, the city has long Throsby-Smith. science. We will continue to explore new recognised the need to diversify its economic opportunities to attract business to the region. Fledgling Industry base. The rapidly expanding tourism is now In the early part of European settlement, most the region’s third largest industry, taking New Challenges employment was in timber getting and land advantage of the city’s natural beauty and Changing demographics present many clearing for farming. By the late 1830s surplus superb lifestyle. Other emerging industries challenges. Our population is ageing and with produce from the region’s few farms were include hospitality, information technology and this comes expectations that our services need shipped from Wollongong to Sydney. In 1849, telecommunications. to be broadened. The supply of new housing James Shoobert opened the fi rst coal mine at stock is decreasing as Wollongong rapidly runs Mount Keira. The developing coal industry had Focus on Learning out of space, and there is more emphasis on a major impact on trade, with coal carted from Education has long-played an important role multi-unit development and inner city living. the mines to Wollongong harbour for export. in the city’s development. The University of The community is more conscious of the impact Wollongong is an innovative and dynamic of development and the need to protect the Place of Steel institution, that enjoys an international character of local neighbourhoods. The city’s The local steel industry commenced in reputation as a learning centre of excellence. infrastructure is ageing and demographic and 1927 with Charles Hoskins entering into an This is evidenced by being awarded Australian socio-economic changes are evident. Council agreement with the state government to build a University of the Year for 2000, 2001 and 2002. continues to show leadership by working to steelworks at Port Kembla, thereby commencing enhance the economic, social and environmental a long history of steel production that still fabric of our city. Our success will pave the way continues to this day. Operations began in 1930 for a sustainable future. with one blast furnace of 800 tons capacity. Below: Sunrise on Fairy Meadow Beach. In 1936, BHP acquired Australian Iron and Steel Limited and production at Port Kembla increased rapidly. The steel industry was a catalyst for growth for many decades, and laid the foundations for the city’s economy, lifestyle and culture. Expanding City In 1947, Wollongong City Council was incorporated. By 1954, the city’s population had expanded to 90,852. Thousands of skilled migrants from all over the world arrived here in the hope of fi nding employment. Wollongong Council Chambers opened in 1956, inspiring a range of new developments and a broadened economic base. In 1961, the Wollongong University College was established and two years later, the teacher’s college.

wollongong city council annual report 2004-05 2 who we are executive summary

approach thinking and planning deployment implementing WHO and doing improvement learning and adapting results monitoring WE ARE and evaluating

Our Vision Business Excellence Framework. The key to our Pathways to Success long-term success, it underpins the management To be a community focused local authority of Commitment at all Levels excellence. and coordination of our operations. The principles are: Strong leadership is paramount in creating a positive organisational climate for nurturing Our Mission Customer Focus performance improvement. This is manifested To enhance our community’s quality of life The Customer Focus principle is about knowing through formal and informal meetings with and environment through effective leadership, who our customers are, identifying their needs executive, senior management, employees and community involvement and commitment to and providing them with a quality service. their supervisors to support and review service service. Purpose, Direction and Planning delivery standards. Our Values The Purpose, Direction and Planning principle Learning and Development A shared set of values helps to guide people’s is about developing plans that set out where we Comprehensive training programs are in place behaviours in terms of how we treat each other want to go, what we want to achieve and how to help individuals and work teams achieve as well as how we treat people in the we are going to get there. planned work outcomes and to expand the community. Our values are: Systems and Processes technical capabilities of our staff. The Systems and Processes principle recognises In everything we do, we will always: Reward and Recognition System that everything we do is part of a system and A staff achievement and recognition awards • Respect and respond to community needs this system is made up of a number of processes. • Continually improve the quality of our services system recognises outstanding individual and These processes should be regularly reviewed to team achievements. • Be open and accessible improve work outcomes. • Be fair and equitable Removing Organisational Barriers • Act with honesty and integrity People Engagement We are working to shift the culture of the • Value people’s contribution The People Engagement principle recognises organisation to one that readily accepts • Support the culture of teamwork, cooperation the importance of our people. It encompasses change management through our structured and safety teamwork, personal development, the removal Organisational Development Program. • Be creative and innovative of barriers and the achievement of both Measurement and Analysis • Ask ourselves, “What is best for Wollongong?” individual and organisational goals. Measurement and analysis on performance Our Corporate Goals Data, Measurement and Knowledge provides meaningful information for informed Our goals address issues that are important to The Data, Measurement and Knowledge decision making. We can then assess the us as an organisation. They provide a focus on principle encourages the analysis and use of overall ‘health’ of the organisation and make sustainability, or as we put it, the quadruple relevant information for decision making in our appropriate adjustments to our strategies. day to day work practices. bottom line. Wollongong City Council’s goals are: Communication at all Levels Community These principles guide us in all aspects of our Our commitment to being an open and To provide services that build strong and vibrant planning as well as our day to day work. accessible organisation requires transparent communities. Business Excellence Model communication to all stakeholders, including The Australian Business Excellence Framework our employees, customers, service providers, Environment suppliers, agencies and the local community. To protect and improve our natural and built is a fully integrated leadership and management environment. system. It provides a structured methodology for Feedback Mechanisms using measurement based information to help Processes are in place to gather feedback from Economic set agreed performance indicators, allocate and key stakeholders on all facets of our operation. To facilitate a sound local economy. prioritise resources, conﬁ rm or change current We participate in selected awards processes to program directions to meet corporate goals, and Governance gain industry feedback on our performance, and to report our success in meeting those goals. It To provide responsible leadership and to achieve industry benchmarks. is an holistic model that promotes sustainable management of resources. Role Model in Local Government performance excellence across all facets of We strive to be a role model in local government Our Methodology our organisation and blends them together to deliver integrated, coordinated and cohesive by achieving our corporate philosophy and by Principle Based Management results. To assist the organisation to consistently gaining recognition through external evaluations We are steadfast in our resolve to realise our achieve results for the community, our and award processes. In so doing, we are able to Vision, Mission and Values. To achieve this we systematic approach is based on the continuous provide the best value services to our community. have embraced a management system based on improvement methodology of approach the philosophy and principles of the Australian deployment results improvement.

wollongong city council annual report 2004-05 service locations executive summary 3 service locations

Council Headquarters Operations Facilities The Wollongong City Council administration Three major works depots are located in north, We provide an extensive range of facilities to building is located in Burelli Street, south and central Wollongong. These house the community including libraries, community Wollongong. It functions as the nerve centre for our operational staff who are responsible centres, botanic garden, leisure centres, golf our business activities, providing management for buildings, roads and infrastructure, course, crematorium, waste disposal depots and and administration support for every facet plant maintenance, materials supply, asset tourist parks. These are located throughout the of our operations. It also houses the Council management and associated works. Wollongong Local Government Area. Chambers and Wollongong Central Library. Located nearby are the Wollongong Town Hall, City Art Gallery, Illawarra Performing Arts Centre and Forté Marketing and Design.

1 Thirroul Pool

2 Thirroul Library

3 Northern Depot 1 2 4 Bulli Tourist Park

5 Bulli Library 3 6 Geo Tech Lab

7 5 4 Russell Vale Golf Course 8 Corrimal Community Centre 6 Corrimal Pool 7 9 Central Depot

10 North Wollongong Beach Continental Pool 8 11 Wollongong Botanic Garden

12 Beaton Park Leisure Centre 9 13 Administration Building Art Gallery 11 10 Forté Marketing and Design 12 IPAC 13 Tourism Wollongong Town Hall

14 Western Suburbs Pool

15 Unanderra Library 14 16 Crematorium 15 17 16 17 Southern Depot 18 18 Whytes Gully Tip

19 19 Berkeley Pool 20 21 20 Warrrawong Library

22 21 Port Kembla Pool 23 Port Kembla Beach

24 22 Lakeside Leisure Centre 25 23 Dapto Pool

24 Ribbonwood 26 25 Koonawarra Community Centre

26 Windang Tourist Park

wollongong city council annual report 2004-05 4 working towards a balanced scorecard executive summary

corporate goals

A BALANCED SCORECARD APPROACH This builds on our Business Excellence and educating employees, and enhancing At Wollongong City Council, we have a framework that focuses on quality, customer information systems for the benefi t of our management system in place that enables us relationships, continuous improvement, community. As a public sector agency, we have to clarify the organisation’s vision, mission and employee empowerment and measurement- a duty to ensure that our operations meet the values and to translate these into action. The based management and feedback. highest standards expected by the community. system provides a mechanism for feedback, both in relation to internal business processes and In 2004-05, we reviewed our process for Our key performance indicators were also external outcomes, in order to continuously achieving a balanced scorecard. The outcome fi ned tuned so that they provide more improve our strategic performance and provide has seen the adoption of quadruple bottom line meaningful feedback to assist with our internal value on results. The balanced scorecard reporting principles. These four perspectives processes and business performance outcomes. approach helps us measure our performance provide a comprehensive reporting mechanism They convey clear and simple messages on how through investment in our customers, that enables us not only to monitor our current well we are performing in these four key areas of suppliers, employees, processes, technology performance and social responsibilities, but also our operations and refl ect the overall health of and innovation. our efforts in improving processes, motivating the organisation.

KEY PERFORMANCE INDICATORS: 1. COMMUNITY Number of positive/negative media stories

00-/01 01-02 02-03 03-04 04-05 Goal Provide services that build strong and vibrant communities. Positive 2,732 1,849 1,897 2,584 3,376 Negative 381 790 492 1,038 1,158 Process Our most important customer is the Wollongong community. We seek to increase community satisfaction Results While we evidenced an increase in both positive and levels by continually striving to improve the quality, negative media stories this year, the gap between the two continues to timeliness and appropriateness of our services. Our widen. The culmination of many major programs such as the Illawarra performance is measured through customer surveys and by Escarpment Management Plan, the city centre revitalisation strategy, ongoing media monitoring to identify areas of community and planning for the Southern Gateway tourism complex and Thirroul concern that may necessitate the re-evaluation of our District Library and Community Centre, combined with increased communication strategies. output to achieve this figure. Negative issues predominantly centres on development, although the detection of Legionella in city centre buildings in February 2005 attracted significant coverage.

KEY PERFORMANCE INDICATORS: KEY PERFORMANCE INDICATORS: Customer satisfaction with staff Usage of Council’s facilities

00-01 01-02 02-03 03-04 04-05 00-01 01-02 02-03 03-04 04-05 68% 71% 67% 63% 68% 3.4 3.5 3.1 3.1 3.2

Results The results demonstrate an noticeable increase in Results Community use of our facilities has remained consistent customer satisfaction ratings over the previous year and reflects our over the last three years. Although not as high as the level recorded in continued focus on identifying practices and processes that improve 2001-02, the result is well within the anticipated range. customer satisfaction, as well as areas requiring improvement.

KEY PERFORMANCE INDICATORS: 2. ECONOMIC Dollar value of development applications received ($)

00-01 01-02 02-03 03-04 04-05 Goal Facilitate a sound local economy. 674.45m 435.66m 460.47m 826.66m 984.09m Process Sustained economic growth is vital to Wollongong’s future. Council takes every opportunity to Results The total value of development applications lodged at attract additional investment to the city. Performance is Council during 2004-05 surpassed last year’s record figure and reflects monitored through the value of all development activity. high levels of investor confidence in the Wollongong region.

wollongong city council annual report 2004-05 working towards a balanced scorecard executive summary 5

KEY PERFORMANCE INDICATORS: 3. ENVIRONMENT Household recycling versus garbage collection (tonnes)

00-01 01-02 02-03 03-04 04-05 Goal Protect and improve our natural and built environment. Recycling 00-01 01-02 02-03 03-04 04-05 Process Environmental sustainability is a major focus Garbage 31,246 29,892 31,606 34,290 35,729 for the organisation. Two major indicators that measure our key results are recycling participation rates compared Results While recycling rates in 2004-05 increased to a five-year to the amount of waste going to landfill, and the amount high, the amount of garbage collected also increased. of grant funding received through the Environment Management Program. KEY PERFORMANCE INDICATORS: Dollar Amount of Funding Received for Environment Management Program (EMP) ($)

Level of Contribution: 03-04 04/05 Total Value of Environment Fund 1,443,767 1,451,590

Results EMP succeeded in attracting more grant funding this year, enabling a comprehensive program to be implemented designed to reduce our ecological footprint on the Wollongong region.

KEY PERFORMANCE INDICATORS: 4. GOVERNANCE Training course attendance - hours per person

00-01 01-02 02-03 03-04 04-05 Goal Provide responsible leadership and management of resources. 19.5 16.7 25.4 30.3 18

Process Good corporate governance is critical to Results The decrease in training hours was due to OH&S economic and social well being, it necessitates the efficient legislative requirements being out of the normal three year renewal use of resources, and demonstrated accountability and cycle. In past years this was a main component of our training program. transparency in the stewardship of these resources.

KEY PERFORMANCE INDICATORS: KEY PERFORMANCE INDICATORS: Debt Service Ratio Number of lost time injuries

00-01 01-02 02-03 03-04 04-05 00-01 01-02 02-03 03-04 04-05 3.13 1.95 2.30 1.39 2.14 81 57 68 52 50

Results The ratio assesses the degree to which our revenues are committed in the repayment of debt. Our debt service ratio stands well KEY PERFORMANCE INDICATORS: below the accepted industry benchmark of 10%. Days lost due to lost time injuries

00-01 01-02 02-03 03-04 04-05 KEY PERFORMANCE INDICATORS: 841.63 660.06 735.08 519.08 966.00 Rates and Annual Charges Outstanding

00-01 01-02 02-03 03-04 04-05 KEY PERFORMANCE INDICATORS: 3.9% 4.2% 3.7% 4.3% 4.7% Days lost per lost time injuries

Results While we experienced a slight increase in the amount 00-01 01-02 02-03 03-04 04-05 of rates and annual charges outstanding, it remains below the local 10.39 11.58 10.81 9.98 19.32 government accepted rate of 5%. Results OH&S issues dominated our process improvement KEY PERFORMANCE INDICATORS: initiatives this year, as part of our commitment to the safety and Current Ratio wellbeing of our employees, and to improve our risk management practices. These efforts resulted in a ﬁ ve-year low in the number of lost 00-01 01-02 02-03 03-04 04-05 time injuries. The number of days lost due to workplace injury were the lowest recorded to date. This is an excellent result and is directly 3.23:1 2.54:1 2.53:1 2.31:1 2.22:1 attributable to our OH&S initiatives. Results Our current ratio is considered to be in a sound position and well above the accepted industry benchmark of 1:1.

wollongong city council annual report 2004-05 6 year in review executive summary

year in review

July 2004 November 2004 Extensive redevelopment and embellishment works completed at Osborne Park, Wollongong Purple Ribbon Month raises community NSW LGCSA Annual Conference held at the feature formal recognition of the importance of awareness on the issue of child abuse. Novotel North Wollongong. the location to both the indigenous community Sustainability Begins at Home information Annual Children’s Garden Grove held at the and European settlement. booklet distributed to 77,000 homes. Wollongong Botanic Garden. NAIDOC Week celebrations held in Debtors invoices issued on new stationery, January 2005 Wollongong. providing extended payment options including The accounting treatment of leased assets Annual rate notices produced and issued. IVR and web payments. (including the treatment of GST) documented RTArt Project completes the painting of 50 Monthly Financial Report Statements with lease schedules brought up to date. implemented for executive and senior RTA traffi c control boxes. Financial Policy Guidelines and FAP fi nalised management. Community Graffi ti Trailer Project records 40 for 2005-09 Corporate Plan. Funding received to continue Bundaleer residential and commercial projects to remove Well known illustrator, Gus Gordon, held Storytime in the Streets Program. graffi ti on private property in the Dapto area. cartooning workshops at Dapto and Corrimal The 2003-04 annual report and state of Libraries. August 2004 the environment report submitted to the Department of Local Government. New mobile library timetables commenced. 2003-04 fi nancial performance review presented The MPLA Conference at the Novotel to Council. Northbeach attracts over 200 attendees. February 2005 Sustainability workshops held as part of the The Miles Franklin Exhibition and Luncheon Young Women’s Festival held at Wollongong Sustainability Begins at Home program. held at central and Corrimal libraries. Youth Centre for International Women’s Day. Music library relocated to ground fl oor central Artis Street Bridge (over Wharton’s Creek) New brochure produced to promote library with subscriptions ceasing for music replaced with emphasis on minimising Wollongong as a place where businesses of all items. environmental impacts. sizes can fl ourish and prosper. Replacement playgrounds installed at Council adopts a new fl ood policy for the city. Leeder Park, Coalcliff and Spearing Park, Gwynneville. December 2004 Launch of Service Charters for both Wollongong celebrates International Day of customers and Council staff, to all employees in a series of road show presentations. September 2004 Abilities. Annual Staff Achievement and Recognition Contract signed with Civica Pty Ltd for the Viva la Gong Festival commences. Awards (ARA) held to acknowledge high supply and implementation of a new library Launch of 19th annual Rise and Shine standards of employee performance. management system - Spydus. campaign focusing on community education, Communication and consultation strategy Data analysis and review completed for Fairy, environmental awareness and enhancement. completed for the new Community Centre and Towradgi and Hewitts/Tramway creeks. Annual Statements adopted by Council and Library at Thirroul. Ongoing improvement of Port Kembla made available for community comment. Local Environmental Awards night held at Commercial Centre ensures infrastructure September Quarterly Corporate Review the Wollongong Town Hall for both Rise and upgrades are supported by the community. completed and presented to Council. Shine and Bushcare activities. Launch of annual photography competition Upgrading works at Kembla Grange Lawn December Quarterly Corporate Review ‘Images of our city through the eyes of Cemetery completed on time and within budget completed and presented to Council. youth’. with emphasis on the use of recycled materials. 2 Review of OHS Management System results Transfer of 4,500m of DEC land to Council in a new fully integrated system due for for incorporation into the Southern Gateway October 2004 implementation in September 2005. Visitor Information Centre at Bulli Tops. Sustainability Begins at Home workshops focus Launch of the Summer Reading Club 2005 and Stanwell Park Reserve hosts the Bay Area Hot on reducing water consumption and saving the @ Your Library Campaign. Rod Association Meet drawing 3000 visitors. money. Development application for the Thomas Dalton Park hosts the NSW Touch Council resolves to commence a redevelopment of the North Beach Bathers Football State Cup drawing 6000 visitors from comprehensive review of the Wollongong Pavilion attracts extensive community debate throughout the state over the three day event. Local Environmental Plan 1990. with the building now listed on the State Wollongong Futures Strategy 2025 report Heritage Register. completed and endorsed for exhibition.

wollongong city council annual report 2004-05 year in review executive summary 7

Launch of Spydus Library Management System Winnima Way, Berkeley, reconstructed along Mt Keira Lookout Upgrade nominated for to improve customer service, deliver new with the replacement of kerb and footpath excellence in landscape design. products and improve work fl ow. damaged by an underground spring. Major road reconstruction works undertaken Successful negotiation of new three year Commencement of fi nal stage of work on Mt at Burelli Street, Wollongong, during Enterprise Agreement between management Ousley Road with re-sheet of asphalt and line weekend period with 24-hour shifts to avoid and employees. marking work and the laying of 880 lineal disruptions to traffi c and pedestrians. metres of main underground power conduits. Development of North Dalton Park as a site of March 2005 regional sporting signifi cance continues with the installation of a new picket fence. Senior Citizens Week celebrated throughout April 2005 Wollongong. Concept plans completed for a Resource $60,000 grant received from the NSW Recovery Centre at Whytes Gully Waste June 2005 Environmental Trust for removal of willow Disposal Depot. Stage 2 of City Beach Project commences with and coral trees from creeks. Sustaina-Festivity to promote sustainable the pouring of the viewing platform’s steps and Completion of major public art and place products and services attracts 1,500 people completion of the timber boardwalk. making projects at Osborne Park, Bellambi, Safe and 50 stall holders. 2005-09 Corporate Plan presented and Streets, Hooka Park and Bellambi Graffi ti Mural Tender awarded for construction of stormwater adopted by Council. and Mosaic Project. quality improvement devices at JJ Kelly Park New stormwater and leachate dams completed at Clean up Australia Day is an outstanding Wollongong and Kully Bay Warrawong. the Whytes Gully Waste Disposal Depot. success with 80 groups removing 13 tonnes of Wollongong City Council Salary Packaging Six streets graduate from the Sustainability rubbish and 15 cars over one weekend. Policy completed. Street Program. Launch of fi nal report detailing outcomes of the Heritage Week seminar by representatives of World Environment Day at the Wollongong Sustainability Begins at Home Program. State Records and National Archives promotes Botanic Garden to educate local school children Dr David Suzuki, a leading activist on our Local Studies Library. on environmental awareness, conservation and sustainable ecology, sponsored to address LIAC Seminar for the Illawarra legal sustainability. senior high school students. community held in Wollongong. Interim Review of the Wollongong LEP 1990 Investment policy fi nalised and included in Your Life, Your Choice, Your Assets seminars adopted following public exhibition. Council’s Procedure Register. held in conjunction with H Parsons Funeral Sustainability Begins at Home Program listed as Royal Blind Society seminar held to acquaint Directors, Retireinvest and Centrelink. a fi nalist in the Banksia Environmental Awards vision impaired person about adaptive 2005 for environmental leadership in education technology, computing and library resources. May 2005 and training. Completion of Social Data Research Project. Business Improvement Team (BIP) established Data analysis and review report completed for Wollongong City Council teams participate to review business decision-making processes. ten additional estuaries in Wollongong. in LGMA Management Challenge The 2003-04 annual report receives a gold Draft Tax Manual and Draft Procurement Policy Intranet design focus group formed to award at the prestigious ARA Excellence in completed. guide development of internal web-based Annual Reporting Awards. Establishment management policy developed and communications system. New Purchase Card software implemented. template formulated to realise ongoing budget savings. Installation of new portable goal posts Draft 2005-09 Corporate Plan placed on completed for over 50 junior soccer facilities public submission The new Skills and Performance Management throughout the city. Assessment System commences for employees. The Illawarra Escarpment Strategic March Quarterly Corporate Review completed Management Plan endorsed by Council. and presented to Council. Industrial Assessment Program implements Draft Wollongong City Centre Revitalisation the auditing of non-scheduled industrial Strategy adopted for exhibition. premises. Leadership development program commences Two sustainability education offi cers appointed involving executive and senior management for the Sustainability in the Workplace Program. and to be progressively introduced to assistant Law Week seminar held in partnership with managers. State Library and Illawarra Legal Centre.

wollongong city council annual report 2004-05 8 major achievements executive summary

major achievements

Wollongong Futures Beaton Park Leisure Centre Wins Environmental Management Fund The Wollongong Futures Strategy 2025 is now Business Awards The Environment Fund was established to complete, the culmination of many years work One of the highlights for the year was Beaton obtain matching funding from state and federal between Council and the community. The Park Leisure Centre winning the Best Health governments, as well as industries and other strategy will inform our long term strategic and Community Service Category in the 2004 organisations. During 2004-05, a four-year plan ‘Focus On The Future’ and is a key input Illawarra Business Excellence Awards. The Environment Management Plan was developed into the Wollongong Local Environmental Plan awards are conducted by the Illawarra Business for the Environment Fund. This has paved the (LEP) review. The document is also intended to Chamber and this is the fi rst time a local way for successful negotiations with government inform relevant planning decisions of state and government business has received an award. agencies, such as the Southern Rivers federal government agencies, non government Catchment Management Authority, to secure organisations and businesses throughout the Development of a New Flood Policy matching funding. city. The strategy report incorporates economic, The new policy assist in controlling and guiding social and environmental indicators for the development in terms of fl ood risks and takes Upgraded Windang Surf Club region. Our overall vision is for Wollongong to the form of a development control plan. We In December 2004, the Windang Surf Club develop as a sustainable city by 2025. were also successful in securing $2m in grant was reopened after a six month project. The funding from federal and state governments to $700,000 upgrade was the result of community Illawarra Escarpment Management Plan undertake further studies across the city. efforts to have the facility converted from a This important regional icon is being preserved series of temporary buildings to a community for the benefi t of future generations.. The Improving DA Processes centre. The task presented several challenges management plan identifi es environmentally Following an extensive review of our given the condition of the building and its signifi cant areas in the escarpment and foothills, development application assessment processes, proximity to the beachfront. The outcome has looks at current land usage, and identifi es we have reduced our turnaround times by seen a new community meeting room, improved appropriate changes to existing land use zones 35%. Additionally, a number of very large showers and amenities, permanent storage sheds to better conserve and manage the conservation controversial development applications were which replaced several shipping containers values of the landscape. It also examines how assessed and determined. brought onto the site, a fi rst aid room and an planning policies can be consistently applied offi ce for beach lifeguard operations. to land use along the escarpment, as well as A Gift to the City Refurbished identifying voluntary land management options. One of the city’s most photographed locations Sustainability Begins at Home Extensive consultation was undertaken to ensure was given a new lease of life this year. The The program gained national recognition community input into the plan’s development. Japanese bridge, a gift from our Kawasaki by its listing as a fi nalist in the prestigious sister-city in 1993, had deteriorated due to the Banksia Environmental Awards 2005. The New Year’s fEVEr in the Gong incompatibility of its timber with the Australian program was also chosen as a fi nalist in the We felt it was time Australia’s ninth largest climate. The extensive repairs involved the international Liveable Communities Awards for city had its own community celebration for transfer and replacement of the bridge off-site Environmentally Sustainable Projects for 2005. New Year’s Eve. Working with major sponsors and the construction of key structural supports including WIN Television, i98-FM and IMB, with suitable materials, in consultation with Sustainability Street a highly successful event was staged in Lang Japanese craftsmen. The bridge will be returned A further six street groups have graduated from Park that attracted an overall audience of to the botanic garden in July 2005. the Wollongong Sustainability Street program 20,000 people. The celebrations provided a safe, taking the involvement in the program to eight alcohol-free environment for family groups to Achieving Milestone 5 streets, representing 80 households and 130 enjoy a free celebration without having to travel We were pleased to achieve Milestone 5 of residents. Each of the street groups undertook out of the region. All targets were met, and the the Cities for Climate Protection Program, a community project, including street plantings event was praised by the media and community. administered by the International Council for of native trees and fruit for community use, a Local Environmental Initiatives. This followed a series of frog ponds, community notice board Social Data Research Project successful review of our efforts to reduce carbon and a project to help customers of a shopping This pilot research project involved consultation dioxide emissions from our operations. This precinct to reduce their use of plastic bags by the with 3,000 local people. Its objectives were to milestone represents the zenith of achievement introduction of reusable bags. develop credible and effective social research for the program and we have now signed on for methodology to obtain essential data to assist Cities for Climate Protection Plus Program. This Annual Financial Statements future planning. The data obtained will be will develop sustainability strategies that reach The preparation of the annual fi nancial added to information already gained from the beyond those of the initial program, refl ecting statements is a major task in any fi nancial social and community planning process. our strong commitment to sustainability. year. However the preparation of the 2003- 04 fi nancial statements was a signifi cant Staff Achievement & Recognition Awards Review of Financial Policies and achievement. This was the fi rst time annual Our Staff Achievement and Recognition Procedures fi nancial statements had been produced from Awards continue to publicly acknowledge the Several new processes and policies were our new fi nance system. These statements were contribution and outstanding achievements of implemented as a result of our internal audit completed in accordance with the end of year individual staff members and workplace groups. function. These covered the investment of timetable. Audited statements were lodged with In all, 147 employees were nominated in surplus funds, salary packaging policies for the Department of Local Government well in 2004-05. These consisted of 16 individual senior staff, a draft procurement policy and tax advance of the legislative deadline. nominations and 20 group nominations. The manual, and a new funding allocation process to awards were presented by the CEO and Lord evaluate project submissions for inclusion in the Mayor at various formal functions during the year. corporate plan.

wollongong city council annual report 2004-05 major challenges executive summary 9

major challenges

Reviving Wollongong City Centre Wollongong is at a critical point in its development, having gone through a lengthy period of adjustment due to major reductions in employment in steel production and mining that occurred from the second half of the 1980s. Despite this change, it is still perceived as a highly unionised ‘steel town’ with little opportunity for growth. The revitalisation strategy recognises that there are fundamental connections between future economic development and the quality of place, meaning the redevelopment and improvement of the city centre. The economics of any future development must be underpinned by a strong regional economy. At the same time, to secure this growth, the city centre has to present itself as an attractive and vibrant location in which to work, live, visit and invest. Extensive work Delays with Horsley Child Care Centre In order to provide security to the master is underway to turnaround these negative We have been working towards the construction plan, a Section 87 permit was obtained perceptions and to set the foundations for a of a long day care centre in the Horsley area, from the Department of Environment and strong and vibrant city centre - the focus of associated with the new primary school. Conservation. This will allow a comprehensive retail, business, government, community, health, However, as yet, we have not reached an archaeological program to be undertaken to education cultural and entertainment activities. agreement with the school or the Department conclude conservation requirements prior to the of Education and Training as to the use of the fi nalisation of the rezoning process. The project’s Combating Regional Unemployment school grounds for the construction of the child completion is now rescheduled for 2005-06. Wollongong has one of the largest rates of care centre. With the growth in population in unemployment in the state. To help alleviate Horsley and the broader West Dapto area, the Meeting Workcover Requirements regional unemployment, we must initiate need for this facility will continue to grow. It is An extensive safety system audit by WorkCover a robust economic growth strategy that hoped that a resolution can be found within the NSW, in accordance with the self insurance incorporates new business investments. The coming year. licence, identifi ed elements of our safety system Offi ce of Economic Development is a member that did not meet full requirements. These must of the Illawarra Skills Shortage Task Force and is Problems Facing Development be addressed within the required timeframes supporting the Illawarra Regional Development Assessment and Compliance as these problems have persisted over the last Board and other agencies in conducting a skills Our Development Assessment and Compliance three audits. The challenge is to implement audit for the city and region. The audit will help Division has faced a challenging year. and ensure verifi cation of the new system by identify what areas need to be targeted to ensure Diffi culties included reduced staff levels, high July 2006 in order to comply. By continuing an appropriate mix of skills to attract new staff turnover, the introduction of new state to work on our OH&S plan, achieving the set business opportunities. legislation relating to mandatory critical stage milestones and maintaining ongoing resourcing, inspections, BASIX, and increased complexity we should achieve compliance at the next audit. Countering Negative Publicity in planning legislation. These pressures came at By the very nature of the services we provide, we a time of heightened community involvement Management of Wollongong Heliport are particularly vulnerable to negative comments and expectations and increased development A management issue arose during the year in the media. This is especially true when pressures. However, signifi cant improvements in relation to the Wollongong heliport. This specifi c groups disagree with our policies or in application processing were achieved through centred on procedures required under the decisions. At the same time, we are committed hard work and the dedication of assessment staff Occupational Health and Safety Act, for the to communicating honestly and transparently under stressful circumstances. We will continue safe operation of dispensing fuel from the with our community. We are currently working to fi ne tune processes and improve our systems fuel farm by the lessee and our responsibility on pro-active policies that ensure the fl ow of and process coordination to realise further gains. as the landlord of the site. We facilitated the timely and accurate communication to our establishment of a site management plan and audiences. Delays With West Dapto Planning a hazard and risk assessment and operations The project was delayed due to the need for manual, in conjunction with the lessee and Shortage of Employment Lands further research to resolve issues. In particular, representatives of WorkCover. This will ensure While we have received increasing enquiries the extent of the Mullet Creek fl oodplain and that appropriate safety procedures are in place. from companies wishing to establish within the the impact that fl oods could have on future city, we have diffi culty in identifying suitable development. Completion of a risk management Replacing Ageing Infrastructure Assets land for their relocation. This is inhibiting the study should resolve these issues. Additionally, We continue to work to address the large creation of more job opportunities. To this the initial Aboriginal Heritage Assessment number of ageing infrastructure assets and to end, we are supporting the Department of was not able to reach a conclusion on heritage meet growing demand from the community Infrastructure, Planning and Natural Resources conservation requirements due to the lack of and visitors to the city. Several planning projects to conduct an audit of available employment understanding of the sub-surface potential for are underway to identify high priority areas for lands in the city to identify potential land for artefacts, in addition to the registered surface facility improvement, particularly along ocean commercial and industrial purposes. sites. frontage. wollongong city council annual report 2004-05 10 lord mayor’s report executive summary

lord mayor’s report

The multi-million dollar complex will be a vital Developed as a result of a Commission piece of infrastructure and is planned to include of Inquiry into the escarpment, the plan’s a restaurant, tourist information offi ce and an main aims are natural and cultural resource indigenous interpretive centre with associated protection, conservation and management. At parking and roadworks. the same time, the document will give additional certainty to local landholders. It was prepared Another milestone for our tourist industry was with assistance from government agencies the establishment of regular Qantaslink fl ights and community representatives, and has been between the Illawarra and Melbourne. Initially submitted to the state government for adoption. I’m delighted to present Wollongong City established to meet the needs of the business Council’s annual report for 2004-05. We are so community, this service is popular for shopping Working with our region fortunate to live in a city of great natural beauty, trips and short stays in the southern capital. As Chair of the Southern Councils Group, I with an enviable lifestyle and numerous facilities was pleased to have the opportunity to work at our doorstep. This year, we have worked International Links with our local government colleagues in the very hard to ensure our community continues We are cementing strong ties with Asia, the south of Wollongong on a range of important to enjoy this quality lifestyle, while planning Deputy Lord Mayor led a highly successful issues for our region. A key campaign for future changes and addressing key areas of delegation to China in October 2004 to continued to be the push for increased funding concern, such as environmental management attend the First International Friendship Cities for the Princes Highway. We were able to work and maintaining our infrastructure. Conference and associated trade seminar at the with groups such as the NRMA, which recently invitation of Wollongong’s Friendship City, announced an economic study of the highway Wollongong in the Spotlight Longyan. I was also pleased to take part in a from Wollongong to the Victorian border to Our city hosted a number of high-profi le fi ve-day Tourism NSW delegation to North investigate the impact of road upgrading. visitors in 2004-05, a continuing indication Asia, which included very fruitful discussions of Wollongong’s standing on the state and and publicity opportunities in China, Korea 2004 Ends with a Bang national scene. In September 2004 we and Taiwan. Hopefully, this will increase visitor It was wonderful to see the large crowd that welcomed the NSW Cabinet for a meeting numbers to Wollongong from those countries. turned out for New Year’s fEVEr in the Gong, and civic reception, and in June 2005 the a family-friendly event aimed at bringing the NSW Shadow Cabinet also chose our city as a Our fi rm Sister City links continued with community together. The celebration was meeting venue. Ohrid in Macedonia and Kawasaki in Japan. organised by Council in conjunction with The city’s profi le was further raised through our generous sponsors, WIN Television, Other prominent visitors included the federal a tour by the Wollongong Conservatorium IMB, i98-FM, BlueScope Steel, City Beach Attorney General, the Hon Philip Ruddock Jazz Ensemble, including a performance in Function Centre and the Illawarra Mercury. MP; Ms Ilinka Mitreva, Minister of Foreign Kawasaki’s prestigious MUZA Concert Hall. With continued business support, we hope the Affairs for the Republic of Macedonia; Prince event will be a permanent fi xture on our city’s KRMT Indro ‘Kimpling’ Suseno of Yogyakarta; Community Report Card calendar. His Excellency Mr Viktor Gaber, Ambassador In March 2005 we commissioned the Illawarra of the Republic of Macedonia; and Mr Patrick Regional Information Service to conduct the I hope you enjoy reading about our busy year Henault, French Ambassador to Australia. latest of our two-year community surveys. It of activities for 2005-06 and exciting plans for was pleasing to see residents continue to express the years ahead. I sincerely thank everyone who Gateways Open to the City satisfaction with our broad range of services, has worked with us during the year, and to my An engineering masterpiece unfolded in our particularly in the areas of waste collection fellow councillors, the CEO and Council staff northern suburbs, with the Roads and Traffi c and disposal, beach maintenance and the for their dedication. Authority moving into the fi nal stages of work provision of parks and recreation facilities. on the spectacular coastal bridge on Lawrence The surveys are also vital in identifying areas Hargrave Drive between Clifton and Coalcliff. of high community priority. These included Rapid progress has led to renewed optimism management of residential development, in our city’s north, after diffi cult times for road maintenance and traffi c management, businesses and residents since the road’s closure environmental issues and in the encouragement in August 2003. of industry and business. Alex Darling Lord Mayor We also reaffi rmed our commitment to the Managing the Escarpment City of Wollongong development of a new tourism gateway to After a long process of community consultation the Illawarra perched high on the escarpment and extensive research, Council endorsed a overlooking Wollongong at Bulli Tops. strategic management plan for one of the icons of our region, the Illawarra escarpment. wollongong city council annual report 2004-05 ceo’s overview executive summary 11

ceo’s overview

The introduction of Spydus meant the arrival Community Interaction of many on-line library services including The year saw a continued strong partnership borrowing, renewals, membership and catalogue between Council and the community, with searches. We also refi ned the operation of our many opportunities for people to participate fi nancial management system, and our new in decision making. Consultation carried out land information system that spans key areas through our Social Data Research Project, our including rates, development applications and IRIS community survey and the Wollongong property information. Futures program provided vital information on the community’s priorities to help us ensure our I commend to you this report on our Major Planning Projects resources go where they are most needed. achievements for 2004-05. As our city continues Signifi cant progress was made on a number of to experience an exciting era of unprecedented key planning projects for our city, including As well as weekly newspaper community change, we have worked hard to ensure the the public exhibition of the draft Wollongong update columns, we produced and distributed community has access to the best possible Futures Strategy report. The draft document was four community newsletters and established a services and facilities. the result of two years of public consultation monthly E-newsletter which you can subscribe and analysis, encapsulating the community’s to by sending an email to enews@wollongong. As we look forward - our challenge, more needs and desires for future planning across the nsw.gov.au than ever, will be to meet the expectations and local government area. needs of our growing city within the resources Your involvement is greatly valued and my available to us. It was very pleasing that ongoing cooperative thanks go to everyone who has contributed to discussions between us and the Department of our decision making progress in 2004-05. We Our Financial Position Infrastructure, Planning and Natural Resources look forward to building on our partnership We were once again able to end the year in (DIPNR) led to the appointment of four of the with you in the coming year. a strong position with $4.54m in available state’s pre-eminent advisors in planning and funds. However, our attention is fi rmly focused architecture to an expert panel to assess our draft on longer-term budgetary targets as we work Wollongong City Centre Revitalisation Strategy. to meet community needs in an increasingly The involvement of such distinguished experts challenging fi nancial environment. Our forward was in recognition of the innovative nature fi nancial plan has an emphasis on improving the of the draft plan, which combines a housing city’s infrastructure while reducing our operating strategy, infrastructure planning and economic costs by $5 million each year over the fi ve years development, with job creation a driving force. Rod Oxley PSM from 2006. CEO Work continued on a master plan for future Wollongong City Council Maintaining Our Assets land release areas at West Dapto and associated This year we introduced a landmark fi ve- major issues such as infrastructure and year program to increase spending on assets fl oodplain management, along with a strategy such as roads, Council buildings, parks and for the revitalisation of the Dapto town centre. playgrounds. Like many cities around Australia, Wollongong’s $1.1 billion worth of assets are Environmental Achievements ageing and require signifi cant resources for Our Environment Fund, injecting one million maintenance or future generations will have an dollars a year into environmental projects over even more substantial price to pay. fi ve years, saw a number of major projects come to fruition. These included the highly Resignation of Director innovative Sustainability Begins at Home In the closing weeks of the year I accepted the program, which gave residents practical tools resignation of our Director of Environment and for helping the environment and saving money Planning, David Broyd. Mr Broyd left Council in their household. The program was recently to pursue other interests. expanded to include business and industry, under Sustainability in the Workplace. Information Systems The implementation of major computer system The fund also enabled us to carry out works upgrades continued this year, with our records focusing on reducing stormwater pollution and management system moving to an electronic protecting threatened vegetation communities. environment, and the launch of a new library management system, Spydus. wollongong city council annual report 2004-05 12 elected representatives executive summary

elected representatives

Lord Mayor Alex Darling Jeweller, ﬁ rst elected 1987, re-elected 1995, 1999. Elected Lord Mayor 2002, 2004. Environment and Planning Committee. Attended 11 Council and 8 committee meetings.

Ward 1 Dave Martin Fax: 4268 1461 Mobile: 0409 228 147 Ward 4 Email: [email protected] Carolyn Griffi ths BA, BEd, MEd, School Principal, fi rst elected Home Phone: 4229 4852 Fax: 4225 8253 1983, re-elected 1987, 1995, 1999, 2004. Mobile: 0407 294 029 Environment and Planning, and Audit and Email: cgriffi [email protected] Full time Councillor, fi rst elected 1999, DDaveave MMartinartin AAlicelice CCartanartan Governance (appointed July 2004) committees. Attended 12 Council and 10 committee re-elected 2004. Environment and Planning meetings. Committee. Attended 11 Council and 6 committee meetings. Alice Cartan Home Phone: 4267 4496 Fax: 4267 5423 Andrew Anthony Mobile: 0407 934 545 Phone/Fax: 4271 4764 Mobile: 0439 473 281 Email: [email protected] Email: [email protected] Full time Councillor, fi rst elected 2004. Computer Technician, fi rst elected 2004. Environment and Planning Committee. Environment and Planning Committee. JJaniceanice KKershawershaw VValal ZZanottoanotto Attended 12 Council and 9 committee Attended 12 Council and 9 committee meetings. meetings. Ward 2 Ward 5 Janice Kershaw Tony Kent Phone: 4284 9367 Fax: 4283 3308 Home Phone: 4261 3154 Fax: 4262 8154 Email: [email protected] Email: [email protected] Section Manager, fi rst elected 1991, re-elected Retired Manager, fi rst elected 1995, re-elected 1995, 1999, 2004. Environment and Planning 2004. Environment and Planning Committee. Attended 11 Council and 8 committee AAnnenne WoodWood DDavidavid BBrownrown Committee. Attended 10 Council and 9 committee meetings. meetings. Val Zanotto Frank Gigliotti Home Phone: 4285 5800 Bus Phone: 4261 Home Phone: 4261 8121 Fax: 4261 8137 4488 Mobile: 0409 719 395 Fax: 4285 5003 Mobile: 0417 462 156 Email: [email protected] Regional Mobile Lending Manager, fi rst Funeral Director, fi rst elected 2004. elected 2004. Environment and Planning, and Environment and Planning, and Audit and Audit and Governance (appointed November Governance (appointed July 2004) committees. 2004) committees. Attended 9 Council and 8 committee meetings. CCarolynarolyn GriffiGriffi thsths AAndrewndrew AAnthonynthony Attended 10 Council and 10 committee meetings. Ward 6 Ward 3 Kiril Jonovski Anne Wood Deputy Lord Mayor (from 2004) Mobile: 0417 650 392 Fax: 4229 8136 Home Phone: 4226 5582 Fax: 4225 8817 Email: [email protected] Mobile: 0438 265 580 BSc (Hons) 1st Class, Dip Ed, Author, Email: [email protected] Historian, Teacher, fi rst elected 2001, re elected BEng(Mech), Technical Offi cer and Interpreter, 2004. Environment and Planning Committee. fi rst elected 1999, re-elected 2004. Environment TTonyony KKentent FFrankrank GigliottiGigliotti Attended 11 Council and 7 committee and Planning Committee. Attended 11 Council meetings. and 8 committee meetings. David Brown Zeki Esen Home Phone: 4228 7938 Fax: 4226 3791 Home Phone: 4276 2063 Fax: 4276 3017 Mobile: 0417 223 609 Mobile: 0402 695 806 Email: [email protected] Email: [email protected] BSc, Media Consultant, fi rst elected 2002, Small Business Operator, fi rst elected 2004. re-elected 2004. Environment and Planning Environment and Planning Committee. Committee. Attended 12 Council and 9 Attended 12 Council and 9 committee KKiriliril JJonovskionovski ZZekieki EEsensen committee meetings. meetings. wollongong city council annual report 2004-05 elected representatives executive summary 13

The Wollongong local government area is divided into six wards with two councillors elected to represent each ward. The Lord Mayor is elected by all voters from all wards.

Role of Major Committees of Council Number of Council and Committee Facilities: The committee system allows councillors to Meetings The Lord Mayor is provided with a personal focus on issues by allocating suffi cient time During the period under review, 12 Council and assistant, an executive assistant and a fully for debate, discussion and effective decision 12 major committee meetings were held. These serviced and maintained motor vehicle for civic making. Minutes are taken of all meetings, an can be broken down into nine Environment duties. important factor in evidencing the transparency and Planning committee meetings (which all • A mobile phone is provided to councillors. of the decision making process. councillors are a member) and three Audit and • A facsimile machine is provided and Governance Committee meetings (only three maintained in each councillor’s home. Environment and Planning Committee councillors are members. • A furnished room is provided within the Purpose administrative centre, this includes the provision • To make decisions as delegated by Council Fees, Expenses and Facilities Provided of computer facilities. and recommendations to Council meeting on to the Lord Mayor and Councillors reports that originate from the Directorate of During 2004-05 Policy on Expenses and Provision of Environment and Planning on development Lord mayoral fees $56,505 Facilities assessment and strategic planning, environment Councillor fees $252,005 Council has adopted a policy on the provision and health, and infrastructure design issues. of facilities and the payment of expenses. This Payment of Expenses and Provision of policy may be viewed at any library. The policy Audit and Governance Committee facilities to Councillors outlines the services and facilities provided to Purpose Expenses: the Lord Mayor and councillors to enable them • To assist and advise Council in fulfi lling Travel - If a councillor is required to use his/her to discharge their civic duties. its corporate governance and overseeing private vehicle for Council related business, an responsibilities in relation to fi nancial allowance will be paid in accordance with the The total cost for these facilities in 2004-05 management and reporting, internal control enterprise agreement. was $36,031.46, in addition to $12,759.71 structures and overall management of risks. for the Lord Mayor in relation to hospitality Functions - Council will meet the cost of a and $78,955.70 for councillors’ attendance at • To foster stronger governance through councillor attending a community function conferences, seminars and workshops. awareness of international best practice in in the role of councillor. The costs associated fi nancial control and management and effective with a partner’s attendance, when specifi cally committee operation. invited as the councillor’s partner, will be met by Council.

COUNCILLOR EXPENSES Mobile Phones Fax/Phone $ Travelling $ Conferences/ Fee Payment $ Hospitality $ Total $ $ Seminars and Other Functions $ Darling 389.50 860.32 0.00 14,002.50 75,890.00 12,759.71 103,902.03 Martin 2,488.87 173.10 1,359.60 35.00 19,385.00 23,441.57 Cartan 523.03 618.57 3,460.08 5,321.00 19,385.00 29,307.68 Kershaw 0.00 694.28 1,176.27 $983.00 19,385.00 22,238.55 Zanotto 1,124.77 577.15 658.04 4,176.50 19,385.00 25,921.46 Brown 287.93 655.09 274.56 1,818.00 19,385.00 22,420.58 Wood 2,398.96 1,477.04 424.40 4,449.00 19,385.00 28,134.40 Grifﬁ ths 1,315.10 952.23 1,158.40 9,995.70 19,385.00 32,806.43 Anthony 255.33 648.20 796.12 2,810.00 19,385.00 23,894.65 Kent 290.04 549.22 1,959.60 6,661.50 19,385.00 28,845.36 Gigliotti 665.01 384.82 1,129.20 16,952.00 19,385.00 38,516.03 Jonovski 1,534.69 603.40 1,230.32 8,193.50 19,385.00 30,946.91 Esen 1,408.78 386.28 1,143.16 3,558.00 19,385.00 25,881.22 Total 12,682.01 8,579.70 14,769.75 78,955.70 308,510.00 436,256.87

wollongong city council annual report 2004-05 14 the charter of the people of wollongong executive summary

THE CHARTER OF THE PEOPLE OF WOLLONGONG

WE THE PEOPLE OF WOLLONGONG ARE DETERMINED • to ensure the right of all our community to enjoy equal rights and be treated with equal respect, regardless of colour, race, ethnicity. Creed or religion • to support an immigration policy wholly non-discriminatory on grounds of colour, race, ethnicity, creed or religion • to support the process of reconciliation with Aboriginal and Torres Strait Islander People in the context of redressing their profound social and economic disadvantage • to maintain Wollongong as a culturally diverse tolerant and open society, united by an overriding commitment to our nation and its democratic institutions and values • to denounce racial intolerance in any form as incompatible with the kind of community we are and want to be.

AND TO THESE ENDS WE WILL • actively promote the beneﬁ ts of a cohesive, multicultural society • support the Council for Aboriginal Reconciliation’s vision for a united Australia and local declarations of reconciliation with indigenous peoples • promote access and equity in service provision for all members of the community • address wherever possible the special needs of disadvantaged groups.

COUNCILLORS AND THE CITY OF WOLLONGONG COMMIT TO THE ABOVE CHARTER OF THE COUNCIL TERM OF 2004-2008

Alex Darling Lord Mayor, City of Wollongong

wollongong city council annual report 2004-05 statement of reconciliation and commitment executive summary 15

STATEMENT OF RECONCILIATION AND COMMITMENT

Wollongong City Council recognises that the original occupants and inhabitants of this land have lived in the area for more than 60,000 years. A number of clans and tribes spoke several languages and these people exercised traditional rights over the area including the ownership of sacred and signiﬁ cant sites.

The original inhabitants and occupants of the land relied on the sea, lake and the escarpment to provide much of their food and sustenance for life. Numerous middens are still found in the area giving recognition to the gathering of the traditional owners and inhabitants of this area. The establishment of European settlement has proved disastrous for the indigenous people who suffered attacks from settlers, exposure to new diseases, loss of their land and disruption to their traditional way of life. Wollongong City Council’s Statement of Commitment is built on the legacy of the traditional owners and inhabitants of these lands and the continuing contribution of the Aboriginal people to the local area.

In making this Statement of Reconciliation and Commitment, Wollongong City Council wishes to acknowledge that it is built on the ideals set out in the Australian Declaration Towards Reconciliation, The Road Map for Reconciliation and the Australian Local Government Association Statement of Commitment.

In making this commitment, Wollongong City Council acknowledges and gives recognition to the fact that this land and its waters were settled as colonies without and treaty or consent; that the Aboriginal people of the area are the ﬁ rst people and they have, as a result of the invasion, suffered deep loss and grief caused by the alienation from their traditional lands, the loss of lives, freedom and the forced removal of children. Council also acknowledges the rights of indigenous Australians to live according to their own beliefs and customs and gives due respect and recognition to the continuing customary laws, beliefs and traditions of the indigenous people of the area.

Wollongong City Council supports the people’s movement towards Reconciliation and seeks to give practical expression to this process through its actions. Council also supports working together in partnership with all sections of our community to ensure the principles of equity, access and human rights are provided for all members of the indigenous community through the provisions of culturally appropriate services and programs.

As a local government authority, Wollongong City Council commits itself to: • ensuring local indigenous involvement in events and celebrations of signifi cance which respect the dignity and protocols of the local Aboriginal community; • the ongoing development of strategies to improve the level of participation of local Aboriginal people in local government decision making process; • ensuring all Council staff, through the induction program, are exposed to relevant education and cultural awareness to assist in their knowledge, understanding and appreciation of Aboriginal cultural heritage and the needs of the Aboriginal community; • ensuring that the Aboriginal employment strategy continues to be implemented, enhancing the prospects for Aboriginal people to be employed within Wollongong City Council; • annually celebrating Reconciliation Week and NAIDOC Week; • fl ying the Aboriginal fl ag in front of the administration building; • actively promoting the protection of Aboriginal heritage and culturally signifi cant areas within the city.

Wollongong City Council acknowledges that the Aboriginal culture continues to strengthen and enrich our community and that the area is now occupied by people who are drawn from many different lands who share the values of tolerance and respect of one another. As a leader in the community, Council pledges itself to ﬁ ght against injustice and to overcome disadvantage within its area of jurisdiction, in an effort to bring about a city which is recognised for its valuing of the community and its history, and in the provision of justice and equity for all.

Adopted by Wollongong City Council at its meeting held on 17 April 2001 and committed by Council for its term 2004-2008.

Date: 27 April 2004 Councillor Alex Darling Rod Oxley Lord Mayor General Manager

wollongong city council annual report 2004-05 16 planning and reporting framework executive summary

planning framework

HOW WE PLAN WHAT WE DO Wollongong City Council has a tiered planning framework that cascades organisational plans from the strategic plan through to individual work plans. This linkage allows our employees to make the transition from the conceptual to the operational level.

Strategic Plan planning Our strategic plan, Focus on the Future, (1997-2006) has a ten year focus. It identifi es and expresses the aspirations held for Wollongong over that period and develops clear directions for the city. The community, councillors and staff all worked together to identify the direction for Wollongong’s future in this plan. input councillors offi cers community and key stakeholders feedback community and councillors Corporate Plan Our fi ve year rolling corporate plan supplements the strategic plan. It provides clear direction to the organisation and highlights the implementation of key initiatives. More specifi cally, it is a way to communicate our goals, directions, key objectives and performance indicators to which we aspire over the next fi ve years. It also outlines specifi c projects that will commence in the coming vision, mission, values year. It is a fully budgeted plan structured around 10 programs: City Development, Infrastructure, Environment and Health, Commercial Development, Waste Management, Recreation and Natural Resources, Community and Cultural Services, Library Services, Organisational Services, and Environmental Management Program. Each represents a principle activity and provides a strong framework for the 39 functions contained within the programs. Reviewed annually and placed on strategic plan public exhibition, it allows us to set future policy directions in partnership with the community whilst, at the same time, improving the corporate planning process. input councillors offi cers community and key stakeholders feedback

Business Plan corporate plan Business plans are linked to each functional area and designed to help achieve objectives set out within the corporate plan. The business plans provide detailed action plans on how we will go about achieving the objectives and performance indicators outlined in the corporate plan. They also provide operational information relating to workplace management as well as service delivery. The business plans are linked to an annual budget and are produced on an annual basis and work plans submitted to executive management for review and endorsement. input workgroups management executive feedback

Work Plan council services Employees have their own work plans from which they perform their day to day operations. Each work plan links directly to the appropriate business plan and outlines major tasks and responsibilities for each employee or work team. Key performance indicators from the work plan are part of the employee’s development and review process. Each employee, or work team, is assessed on the extent to which they have fulﬁ lled their objectives over the previous twelve month period. input employees management feedback

wollongong city council annual report 2004-05 planning and reporting framework executive summary 17

reporting framework

HOW WE REPORT WHAT WE DO Complementing our planning process is a tiered reporting process that defi nes our progress in meeting objectives and key strategies. This linkage allows management and employees to further refi ne their strategies to achieve the organisation’s vision and mission. community, councillors Monthly Progress Reports and awards feedback Each division reports on its business plan outcomes on a monthly basis. These are submitted to executive management for consideration. The reports outline performance against business plan objectives and include other management information directly relating to governance issues. Budgeting and other key fi nancial information is also part of this process. input workgroups management executive feedback

Quarterly Corporate Reviews annual report The quarterly corporate reviews report on progress on the objectives, strategies, activities and key performance indicators outlined within the corporate plan and are submitted in the same format. A ﬁ nancial assessment of performance for the quarter is also included in the review. If necessary, the quarterly reporting process allows for any necessary adjustments or ﬁ ne tuning to be made to the corporate plan. The reviews ensure that the community is regularly updated on the progress of all initiatives contained within the corporate plan. Our aim as Wollongong’s governing body is to report and deliver the contents of the plan to ensure the best outcome for the city. quarterly corporate input workgroups management executive councillors reviews community feedback

Annual Report The annual report details our success, or otherwise, in meeting the objectives, key activities and performance indicators outlined in the corporate plan. It is structured around the 11 programs highlighted in the corporate plan with each program representing a principle activity of Council. monthly progress The annual report also provides a range of information required under the Local Government reports Act, 1993, that must be disclosed by councils each year. These relate to corporate governance, access and equity, public disclosure and special needs services. The annual report also contains detailed externally audited ﬁ nancial statements. In all, it is a comprehensive document aimed at accountability and clarity in reporting organisational performance. input management executive councillors department of local government key stakeholders community reporting awards feedback

reporting Feedback Mechanisms Opportunities exist at each stage of the planning and reporting process to solicit and receive feedback from key stakeholders and the community. Feedback is crucial in planning and delivering services within a sound performance management framework.

wollongong city council annual report 2004-05 18 senior management structure executive summary

senior management structure Our management structure is comprised of executive Director Manager Manager Human Corporate and Governance Administration and Resources management and a senior Information Technology management group. Executive Stephen Payne Trevor Jones B Com, CPA Lyn Kofod B Com management is comprised of the Phone 4227 7280 MBA, B Comm Phone 4227 7064 Chief Executive Ofﬁ cer and three Phone 4227 7092 Extensive experience as senior ﬁ nance 32 years experience in a directors who oversee policy, and IT executive across private and public Extensive experience in IT range of human resources strategic direction and overall sectors. Appointed Director in 2002. and internal service activities in a number of Responsible for Governance, Administration management for local positions in the private and management of the organisation. public sector. Appointed and Information Technology, Finance, government and the private sector. Appointed in 1994. manager in 2000. The senior management group Human Resources, Property, Communication • Legislation and Elections • Human Resources and Public Relations, Marketing and is comprised of 17 divisional • Council and Committee managers. They are responsible for Corporate Development. Support • Information Technology tactical management and day to • Administration day operations. • Legal and Risk cer

CEO Director Manager Community and Cultural Services Rod Oxley City Services PSM Mike Hyde Ian McClintock B Bus, FCPA, FAICD, FLGMA, FAIM Phone 4227 7113 BA, Mpol (Soc Pol) Phone 4227 7009 Extensive operational management Phone 4227 7235 director director

Background in ﬁ nancial management experience combined with strategic manager25 years experience in a range of positions manager prior to commencement at planning and service delivery skills. within the community services sector Wollongong City Council as City Appointed Director in 2001. Responsible before joining Council in 1994. Appointed Treasurer in 1980. Appointed to the for Community and Cultural Services, manager in 1996. position of General Manager (now Recreation and Natural Resources, • Community Development CEO) in 1988. Works, Library and Engineering Services. • Community Facilities • Aged and Disabilities chief executive ofﬁ executive chief Services • Youth Services • Cultural Services • Children’s Services

Director Manager Strategic Planning Wollongong Ofﬁ ce of Environment and Planning Fay Steward Economic Development Vacant BA (Psychology) GDURP Grad Dip Bus. Admin

director Phone 4227 7317 manager 16 years experience in strategic planning sector. Appointed manager in 2003. • Strategic Planning • Trafﬁ c and Transport Management • Heritage Conservation • Section 94 • Urban Design

wollongong city council annual report 2004-05 senior management structure executive summary 19

Manager Property Manager Manager Corporate Manager Finance Manager Forté Manager City and Projects Communications Development Brian Jenkins Marketing and Design Centre Peter Coyte and Public Relations Dick Dowse B. Bus Lena Slater Paul Fanning BA (Economics) Neryl East Phone 4227 7093 Phone 4227 7644 Phone 4227 7508 GCertMgmt, AFAIM, AFAMI Phone 4227 7095 MA, PhD 22 years local government 20 years experience in 30 years experience in local Phone 4226 1126 34 years experience in Phone 4227 7062 experience in variety of roles ﬁ nancial management within government, marketing and 20 years management economic development, including TQM Business advertising agency 24 years experience in the industry. Appointed experience in local property development and Excellence Management and management. organisational media and manager in 2002. government, marketing, ﬁ nance working in both the corporate development. • Market Research public relations management; • Financial Accounting event management and public and private sectors. • Organisational Planning • Marketing Strategy television, radio and print • Management real estate. Appointed manager in 2005. and Performance • Internet Development journalism. Accounting • Wollongong City Centre • Property Development Monitoring • Branding Strategies • Communication • Accounting Services • Crown St Mall • Property Management • Learning and Leadership • Multimedia Production Strategy • Rates • Tourist Parks • Management Reporting • Graphic Design • Media Liaison • Revenue • Crematorium and • Signage • Events and Functions • Treasury Functions Cemeteries • Corporate Image • Website and Advertising • Statutory Property • Photographic Services • Internal Communications • Community Land

Manager Recreation Manager Works Manager Manager and Natural Resources John Shepherd Engineering Services Library Services Andrew Stratford ARMIT (Dip Civ Eng) Joe Scimone Susie Roberts MBA - Hort. Cert - Adv Cert.Mgt Phone 4227 7216 BE Grad Ind Rel, MBA, FIE (Aust) AALIA Phone 4227 7044 Involved in the engineering Phone 4227 7188 Phone 4227 7409 25 years experience in the horticultural, construction industry in both the Experience in design and 35 years experience in a environmental management and public and private sectors for over construction of civil engineering number of local government recreation industry. Appointed 30 years. Appointed manager projects in public and private sectors. libraries before joining manager in 2003. in 1999. Appointed manager in 1992. Council. Appointed • Conservation and Natural • Roads and Drainage • Buildings manager in 2003. Resources • Infrastructure Management • Operational Support • Library • City Parks • Engineering Support • Emergency Services • Recreation • Waste Collection and Disposal • Recycling • Waste Minimisation and Education • Materials Supply

Manager Development Manager Design Manager Environment Assessment and Compliance Peter Kofod and Health John Gilbert BE Civil (Hons), MBA Lisa Miller GDURP, CURP, Local Gvt Cert Ord 4 (Building) Phone 4227 7208 BSc Phone 4227 7284 Worked in the civil engineering Phone 4227 7331 29 years experience in local government. and IT ﬁ elds for 26 years. 19 years experience in environmental Appointed manager in 2003. Appointed manager in 1992. management in public and private sectors. • Development Assessment • Civil Appointed manager in 1999. • Building Inspections • Design • Environmental Policy and Management • Fire Safety • Flood Mitigation • Environmental Protection • Subdivision Approvals • Land Information • Health Protection, Inspections • GIS and Complaints • Landscape Architecture • Animal Management • Structural/Architectural • Environment and Health Education • Ranger Services

wollongong city council annual report 2004-05 20 corporate governance performance against objectives

corporate governance

Above left: Angela Perkovic, Renee Campbell and Sandy Program Goal To provide corporate governance at the local level that Thompson, Corporate Development Division, discuss meets the requirements of state legislation and exercises strategic leadership progress towards business excellence. Below: Community plays a major role in our decision and direction for our role in the community. making process.

Corporate Governance Expenditure Corporate Governance Expenditure vs. Total Council Expenditure

Functions: Executive Management $4.050m Total Corporate Governance expenditure was $4.05m or 2.60% of total Council expenditure.

Corporate Governance Income Corporate Governance Income vs. Total Council Income

Functions: Executive Management $0.500m Total Corporate Governance income was $0.500m or 0.33% of total Council income.

wollongong city council annual report 2004-05 corporate governance performance against objectives 21

Outlook for 2005-06 Our Defi nition of Corporate Governance They also set objectives and criteria in regard to Corporate Governance covers the rules and regulatory functions and are required to review Our corporate goals reach across regulations within which an organisation works organisational performance, service delivery, divisional and corporate boundaries to demonstrate high levels of integrity and management plans and revenue policies. to provide guidance in the activities accountability in the conduct of its business. It of all our staff. One of the key factors includes the Chief Executive Offi cer’s (CEO) Councillors are responsible for effecting in being able to achieve these goals is responsibility to oversee the proper conduct good corporate governance through their by monitoring how well we perform. and management of organisational business. accountability, compliance with the law, and by In the coming year we will review key The practice of good governance is critical to ensuring that management direction is aligned performance indicators to provide a ensuring that an organisation operates on a legal with community interests. Internal audit and more comprehensive set of and ethical basis, that decisions are taken in the risk management functions support elected measures for each goal. overall interests of stakeholders, and that the representatives in exercising good corporate organisation acts as a good corporate citizen and governance through effective accountability and civic leader. reporting processes. The interests of the city’s residents and ratepayers must be considered at In the public sector, good governance can make all times, along with providing leadership and a signifi cant contribution to improving people’s guidance. Effective communication is a vital lives. When local governments practise better part of this process. As elected representatives, governance, more effective use is made of their the community relies on councillors to lead, limited resources, the community is more direct and govern activities on their behalf. connected and engaged, and they receive better and more effective services. Good governance New Governance Manual optimises outcomes to meet the highest Council adopted a governance manual in standards of public accountability. 2004 to support and guide newly elected representatives in their actions and Council’s Charter deliberations. The manual provides context Section eight of the Local Government Act and detail for both councillors and the (1993) provides the charter for councils and Lord Mayor, key governance policies of the defi nes our role to act consistently and without organisation, and our Code of Conduct bias, to inform the community and state adopted in early 2005. The manual has been government of all activities, and to account for recognised as innovative by the Minister for public assets for which we are responsible. We Local Government and copies have been widely are also required to be a responsible employer distributed to local government authorities and to properly manage, develop, protect, around Australia. enhance and conserve the local environment. Council Meetings and Decisions Our committee, reference and advisory group Elected Representatives systems were revamped in 2004 to permit Role of Lord Mayor councillors to focus on issues and to allocate Sections 226 and 232 of the Local Government suffi cient time for debate, discussion and Act, 1993, outline the responsibilities of elected effective decision making. Additionally, all representatives as members of the governing Council proceedings are transcribed. This body of Council. Our governance manual policy is an important factor in evidencing the details the wider roles of the mayor. These are transparency of our decision making processes. to exercise, in cases of necessity, policy-making Consistent with the adoption of the governance functions of Council, exercise such other manual, we also revised our committee structure KEY PERFORMANCE INDICATORS functions as determined, preside at Council to streamline review processes and the conduct meetings, and carry out civic and ceremonial of business generally. This ensures that Council Sick leave functions of the mayoral offi ce. The mayor is and other stakeholders are able to access reports Result in line with previous year. in a position to ensure positive relationships at the earliest opportunity, with a view to supporting more informed and timely debate Carers’ leave between councillors, administration, and the Improved result. CEO. Good decision making is facilitated on issues. through the skilful chairing of meetings and Lost time injury frequency rate by ensuring that all speakers are heard and able Good Governance Through Community Improved result. to get their viewpoint across. Concepts such as Consultation Medical treatment injuries participation, communication, involvement, Council recognises the major role the Improved result. consensus, mutual respect and listening are community plays in our decision making Lost work days due to lost time injuries important to the role of mayor and play a key processes. Effective communication is the key Signifi cant improvement. role in ensuring Council operates successfully. to ensuring that service delivery is in line with Returning to normal duties The mayor supports good governance through community expectations and to demonstrate after injury management high standards of ethics in all dealings. openness and transparency in our dealings. A Improved result. range of communication processes are in place, Employees undertaking learning Role of Councillors including community access forums, focus and development activities Councillors are required to direct and control groups, neighbourhood committees, community Target exceeded. the affairs of Council, in accordance with the surveys and various other avenues for public comment on specifi c issues. We continue to Number of learning and Local Government Act, 1993. They participate increase the implementation of these processes development hours per employee in the optimum allocation of resources for the Target met. benefi t of the city, and play a key role in the in all facets of our operations. creation and review of policies. wollongong city council annual report 2004-05 22 corporate governance performance against objectives

Corporate Management Council has an established set of corporate values and governance processes that are embedded into our organisational culture. These values and processes inﬂ uence our business activities and determine the overall ethical behaviour of the organisation. Councillors and staff are guided by a set of key documents contained within our governance manual, including our code of conduct.

Councillors and management are committed to the principles of continuous disclosure and a proactive approach is adopted to ensure this obligation is fulﬁ lled. This includes a requirement to declare the nature of any interest they may have in business to be dealt with by Council, and staff disclosing their pecuniary interests if they are involved in the acquisition of goods and services.

The organisation also maintains a corporate gift and donations register for employees to disclose any personal benefi ts received in undertaking their duties. This information is supplied in writing and incorporated in a register. It is Council’s policy that offi cers should not receive benefi ts from business associates or members of the community, except in accordance with the policy. These records are open to scrutiny and available for perusal by the community on request.

Monitoring Workplace Strategies Our Enterprise Agreement 2001-04 contained a series of key performance indicators that were closely monitored by the organisation. Progress is submitted on a monthly basis for consideration by executive management and a joint consultative committee, representing management and employee interests. The Above: Rod Oxley, CEO, and Mike Hyde, Enterprise Agreement 2004-05 and the signed Director of City Services. 2005-08 Agreement expand on these key performance indicators to ensure that all areas of the organisation are appropriately monitored The key activities of executive management and improved. Council Management are to manage strategic relationships with Role of Chief Executive Offi cer stakeholders, ensure Council’s interests are well Assessing Service Delivery Section 335 of the Local Government Act presented at all levels of government, formulate Our service delivery is evaluated through outlines the responsibilities of the CEO organisational strategies and supporting community surveys, undertaken either on (General Manager). These are to manage policies, and to ensure services are aligned with a project by project basis or as an overall the organisation’s day-to-day operations, community needs. Executive management must performance survey. Executive and senior exercise relevant delegated functions, direct, also develop strategies for workplace agreements management review results, implementing appoint or dismiss staff, and implement an that balance the needs of our people with those actions wherever necessary. In 2005, IRIS equal employment opportunity plan. The of the community and to develop fi nancial Research was commissioned to undertake a performance of the CEO is measured through strategies that provide options and priorities for survey to assess our level of communication a performance agreement, as part of a fi ve-year service delivery. with the community. Feedback highlighted that employment contract. Wollongong residents rank waste collection and The senior management group is comprised of disposal, beach maintenance and the provision Leadership and Direction 15 divisional managers who preside over of parks and recreation areas as important Our management structure is made up of an day-to-day specialised operations. Every member services that draw a high level of satisfaction. executive management committee and senior of the executive and senior management is management group. The executive committee employed on a fi ve-year performance contract, is comprised of the CEO and three directors with assessments undertaken on an annual basis. Areas ranked as important that received lower and is responsible for policy, strategic direction An enhanced performance management system satisfaction ratings were the management of and overall management of the organisation, was implemented during the year for both residential development, road maintenance while ensuring daily operations are effective and directors and managers with reviews scheduled and traffi c management, and encouraging new accountable. to take place in July 2005. industry and business.

wollongong city council annual report 2004-05 corporate governance performance against objectives 23

Internal Audit Program We work with our internal audit partner and INTERNAL AUDIT REVIEW OUTCOMES 2004-05 advisor KPMG to undertake a comprehensive INTERNAL TIMING REVIEW OBSERVATIONS OUTCOME annual risk assessment and internal audit AUDIT REVIEW program. This initiative provides an increased Annual Risk Jul 04 • Updated annual assessment of risks and internal audit Revised level of confi dence in our business controls Assessment program. internal audit and operational performance, in line with program. private sector better practice. The program is Goods and Dec 04 • Need for a manual detailing GST treatment and assignment All recom- Services Tax of responsibilities. mendations coordinated by Council’s Chief Financial Offi cer Reporting • Need for a central offi cer in Finance to become responsible agreed. under the auspices of the Financial Management Procedures for GST. Strategy Group and Council’s Audit and • Requirement to standardise and review BAS preparation. Governance Committee. The results of this Tourist Park Dec 04 • NA Development year’s audit program are included in the opposite Strategic Plan of strategic table and cover such diverse areas as GST plan. reporting procedures, fi nancial management Audit of Jan 05 • Monthly reporting to divisions and access to system All recom- Financial information. mendations processes, funding allocation process, waste Management • Use of estimates ledger. agreed. contracts and procurement policies and Processes • Recording prior period balance adjustments. procedures. The program also involved • FMSG agenda items. investigations into specifi c projects, such as our Review of Jan 05 • Non inclusion of known major projects in corporate plan All recom- Scania servicing operations and Russell Vale Funding estimates. mendations Allocation • Assessment of FAP submissions for business operations. agreed. Golf Course revenue collection procedures. Process • Project milestone reporting. • Projects approved outside the FAP process. Audit Independence • Coordination of sub-project applications. In addition to the services provided by our Scania Mar 05 • Reduced level of Scania work. All recom- Servicing • Internal control observations. mendations internal auditors, KPMG, we have also Operations • Job costing and billing. agreed. appointed PriceWaterhouse Coopers as our • Formal documentation and analysis of job performance. external auditors to conduct services, as • Scania specifi c overhead application. • Currency of Scania Dealer Agreement. required, including the auditing of our annual • Debtors follow-up. fi nancial statements and reports. The scope of • Non-closure of completed jobs in system. the external audit is reviewed by the Audit and • Parts pricing information. Governance Committee each year. Rise and Mar 05 • Rise and fall invoice review. All recom- Fall Waste • Number of dwellings. mendations Contracts • Formalisation of index changes. agreed. Audit and Governance Committee • Performance against contract criteria. The main function of the Audit and Governance Procurement Apr 05 • Catalogue items. All recom- Committee is to provide an internal control Policies and • Use of purchase decision form. mendations framework to assist and advise the organisation Procedures • Inclusion of motor vehicles on restricted items listing. agreed. • Broadening of draft procurement policy and procedures on fulfi lling its corporate governance manual. responsibilities, in relation to fi nancial • Deferral of procurement compliance program. management and the overall management of Leisure May 05 • Inclusion of all facility charges in Council fees and charges. All recom- organisational risk. Centres • Location and access to safe. mendations and RV Golf • Reduction of manual processing at RVGC. agreed. Course Reve- • Physical layout of collection points. Membership of this key governance committee nue Collection • Location for cash counting by outdoor collector. is comprised of three councillors, and an Procedures external representative with one member Accounts Jun 05 • Adherence with Council debt collection procedures. All recom- required to have a fi nancial background. Receivable • Monthly reporting. mendations Procedures • Documentation of Council procedures. agreed. Non-voting members are the CEO, Chief • Collection procedures for Forte debts. Financial Offi cer, Manager Finance, two • Recurring debts. representatives from our external auditors, Executive Jun 05 • Package payment amounts are in accordance with contracts. All recom- PriceWaterhouseCoopers, and two and Senior • Recent election made noting manager’s distribution. mendations representatives from our internal auditors Management • Distributions in accordance with remuneration policy and agreed. Salary procedure. KPMG. Packaging • Reasonableness of timing of distributions from salary packages. • Identifi cation, calculation and charging of FBT on applicable The committee fosters stronger governance by benefi ts. observing international best practice in fi nancial • Periodic tracking of payment amounts. control and management, including compliance • Payment of year-end surplus/recovery of defi cits. with applicable accounting standards and Ranger Jun 05 • Review and reconciliation notices issues, paid and All recom- accepted accounting principles. Services outstanding. mendations Revenue • Review of completeness of processing of infringement agreed. Collection and notices. The other area of focus is effective committee Management • Independent confi rmation of IPB processing accuracy and operation within its charter and membership Procedures completeness. to support the internal audit program to • Confi rmation of current WCC/IPB arrangements. best practice standards. To assist with skills Proposed Jun 05 • Objective of Strategic Asset Management Program. Observations development within the committee, KPMG Strategic • Suitability of objectives. used in Asset • Cost of staffi ng to capture data. next phase has prepared a development and training Management • Drainage asset condition. planning program for the internal audit function, Plan • Ability to capture all donated assets. targeting both committee members and senior • Capturing information for multiple government guidelines. • Integration of separate asset systems currently used. management. • Ability of new system to capture and maintain information and present it in meaningful formats.

wollongong city council annual report 2004-05 24 corporate governance performance against objectives

Financial Management Strategy Group The process enables a strategic perspective on democratic governance, and is committed (FMSG) the organisation’s fi nancial position so that the to protecting an individual’s right to privacy. The FMSG was established in 2003 to lead long-term directions are always fi rmly in sight We make every endeavour to advise how the the organisation’s fi nancial affairs and to act when making fi nancial decisions. During the personal information is collected, how it will be as the peak body for fi nancial policy setting year under review, the FMSG made advances in used and how it can be assessed by the person and direction. A voting core is made up of a number of core areas. providing this information. the executive committee and the Manager Finance. This group overseas and directs the Code of Conduct Freedom of Information organisation’s sustainability, governance and Our employees operate under a strict code of Under the Freedom of Information Act, the strategic fi nancial direction. conduct in line with state government standards public has the right to apply for access to certain for local government. We constantly strive to Council information, including the opportunity Responsibilities of the group involve medium maintain high standards of personal integrity and to personally view the documents and obtaining to long-range fi nancial forecasting; revenue to ensure strict legal compliance and adherence copies. This information covers a wide range of policy, assessment of debt capacity and to best practice policies. Apart from setting legal areas and subjects that do not infringe personal allocation to capital works projects; operational and ethical standards for our employees, the code privacy policies. expenditure trends; review of major projects; of conduct promotes a spirit of service to the cash fl ow and reserves management; and the community, as well as responsible management We have as one of our key values to be an open strengthening of corporate planning linkages. practices and high levels of organisational and accessible organisation, and any person competence and effi ciency. wishing to obtain access to information held Below: Stephen Payne, Director of Corporate by Council is encouraged to contact the public Services and Chief Financial Offi cer, discussing The code of conduct was reviewed in 2004 to offi cer for assistance. Details of applications FMSG outcomes. ensure that it continues to be relevant to the made during 2004-05 are provided in the table organisation. This involved the formation of a on page 161 of this report. focus group to identify new areas for inclusion within the policy. Subsequent to this, in March In addition, there are a number of documents 2005, we adopted the NSW Government’s available including strategic and corporate plans, Model Code of Conduct as a key component of annual reports, annual budgets, meeting agendas our Governance Manual. The program will see and minutes. Most are easily accessed via our rigorous internal programs in place to promote website www.wollongong.nsw.gov.au or via our ethical work practices and business culture library service or administration centre. and the prevention of corruption and fraud. Training sessions for councillors and staff on Organisation Risk Assessment the new processes will be conducted throughout The internal audit program was supported 2005-06. by the second annual organisational risk assessment, now an annual event. This is Conduct Committee designed to evaluate, monitor and control key A Conduct Committee was established during operational risks. the year, replacing the previous position of Internal Ombudsman. Its charter is to The annual risk assessment also outlines the investigate corrupt conduct, waste of public nature and extent of audit activity required resources (maladministration), breaches of the to improve the overall risk profi le of the organisational code of conduct or any complaint organisation and to optimise corporate made by a member of the community. Closer governance performance. The matters raised are links are being forged between the NSW then prioritised by the Audit and Governance FMSG OUTCOMES FOR Ombudsman’s offi ce and the Independent Committee prior to forwarding to our internal 2005-06 Commission Against Corruption (ICAC). The auditors for investigation. committee is comprised of the Lord Mayor, CEO, two councillors and an independent Refi nement of organisational accounting and The 2004-05 risk assessment highlighted a range external person appointed by Council. It is revenue procedure. of favourable movements in the organisational hoped that this initiative will provide a greater Continued close oversight of internal audit risk profi le over the previous year. level of independence and impartiality to and risk assessment processes. the investigation of all matters brought to its Review of section 94 management and attention. The next assessment is scheduled for July 2005 reporting issues. and will move the organisation to the next plateau in risk management, improved risk Oversight of annual budget allocations. Whistleblowing Our code of conduct and Conduct measurement and the implementation of formal Oversight and monitoring of major project Committee encourage responsible reporting risk management and mitigation strategies. fi nancials. (whistleblowing) on unethical conduct or fraud Oversight of organisational fi nancial by employees or councillors. The policy provides Risk Management Policy reporting. protection for those people who disclose Our Risk Management Policy is to continually pursue the management of risks in order to Review of asset management system project information and provides a framework for planning. investigations and reporting. Anyone providing minimise (or eliminate) personal injuries, information is able to make appropriate reports damage to assets (including the environment) Commenced the process of implementing in confi dence, free from any risk of reprisal. and damage to the good reputation of Council. organisational project management tools. Production of a tax accounting manual. Information Privacy Policies The Corporate Asset Management Protection Oversight of fi nancial strategy elements of At Wollongong City Council, we believe System (CAPS) is our formal process for the the Business Improvement Project. that the responsible handling of personal identifi cation, evaluation and prioritisation of information is a prerequisite to strong risks. wollongong city council annual report 2004-05 corporate governance performance against objectives 25

These can then be treated by rational management decision making according to their priority expressed in ﬁ nancial terms. The process is managed in three ways: strategic, formal and informal.

Strategic Risk Management Ensures that all our obligations are met. We are required to comply with the law and to effect appropriate liability insurance coverage. Ongoing action is taken to ensure that we uphold these requirements.

Formal Risk Management Council applies a procedure of investigation in the workplace which identiﬁ es existing and known risks, as well as risks that have not yet materialised into damage to people or property. Pre-emptive treatment of these risks is an essential component of comprehensive risk management.

Informal Risk Management In early 2005, a formal Service Level Above: Daniel Christos and Bettina Kaiser, Information on our risks emerges from many Agreement was implemented between Forté Forté Marketing and Design, storyboarding a new website. and various sources, including members of the and Council’s operational divisions, to ensure public and our employees, the experiences of the the highest standards are maintained for the organisation and of others, and from the fl ow organisation’s marketing and advertising efforts of information and precedents being advised and that all parties to the agreement act in to Council. Risk management responses are accordance with commercial guidelines for initiated on receipt of information received in procuring the services of FMD. Further work this informal way. A key part of this program is the introduction is being undertaken to better align the of a behavioural component that identifi es operational and workforce needs of FMD Responsibility for Risk Management strengths and development opportunities and to that of the industry in which it operates. Our executive management team ensures that develops strategies to improve overall leadership risk management policies are implemented. capability. To achieve this objective, the Legal and Risk Business Improvement Project (BIP) Branch oversees the management of risks at a The Business Improvement Project commenced In 2005-06, the program will cascade down strategic level and on formal and informal bases. in April 2005 to coordinate organisational to our assistant managers with workshops to The branch prepares, reviews and maintains cost saving initiatives and to act as advisor to identify areas of leadership capability. documentation for Council activities that divisional interests in meeting effi ciency and require risk protection provisions. cost reduction targets going forward. LGMA Management Challenge Wollongong City Council hosted the 2005 BIP was formed at the direction of the executive The branch also delivers seminars and Local Government Managers Australia (LGMA) management committee and has at its prime workshops on legal compliance within Management Challenge during March 2005. functions to: Council. For detailed information on our risk A total of 26 local government teams from management projects, refer to the Legal and across Australia gathered in Wollongong to • assist in the achievement of fi nancial targets as Risk function report (page 89). compete against each other. This provided us stated in the 2005-09 corporate plan through with the opportunity to promote our city and the implementation of Financial Strategy Task to network with other councils. Forté Marketing and Design (FMD) Force recommendations; Following lengthy investigation into the This year, two teams represented Wollongong merits of corporatising our marketing and • Foster a disciplined approach to fi nancial City Council in the challenge. The teams advertising arm, and in light of external advice management across senior management; ‘Nexus’ and ‘Woollygongs’ were faced with regarding aspects of the unit’s operations, Forté a number of challenging tasks and activities Marketing and Design was last year elevated • Introduce required policy, systems and which refl ect real issues and challenges facing to an independent division of Council with a process changes in accordance with Council’s the local government sector and business management committee, represented by the management framework; generally. This year’s tasks focused primarily executive management group, senior managers, on the themes of culture, ethics and values, and representatives of Forté management. • Implement a measurement and reporting interpersonal and communication skills, and system that tracks progress towards the planning and project management. The teams The management committee will lead the achievement of the project team goals. were further challenged this year with the rule organisation’s marketing and advertising efforts that no technology was allowed during the and will ensure the highest standards of service Leadership Development event. The teams did not progress beyond the to both internal and external clients. Formal As part of our commitment to the Australian regional challenge, but all members expressed meetings are held six times per annum and Business Excellence Framework and their support for such a practical leadership Council is provided with an annual tour of reinvigoration of our proven Quality Approach, development exercise. marketing operations. we have implemented a Leadership Program for executive and senior managers.

wollongong city council annual report 2004-05 26 city development performance against objectives

Below: Bob Doyle, Ofﬁ ce of Economic Development, city development is establishing partnerships to assist in establishing new businesses in the region. Bottom : Aerial view of Wollongong CBD.

Program Goal Provide direction for the future growth and sustainability for the City of Wollongong.

City Development Expenditure City Development Expenditure vs. Total Council Expenditure

Functions: Total City Development Building Compliance $1.687m expenditure was Development Assessment $1.643m $10.254m or 6.58% of Strategic Planning $3.164m total Council expenditure. Subdivisions $0.837m Trafﬁ c and Transport $0.851m Economic Development $2.073m

City Development Income City Development Income vs. Total Council Income

Functions: Total City Development Building Compliance $0.733m income was $5.882m or Development Assessment $2.947m 3.82% of total Council Strategic Planning $0.885m income. Subdivisions $0.188m Trafﬁ c and Transport $0.259m Economic Development $0.870m

wollongong city council annual report 2004-05 city development performance against objectives 27

Outlook for 2005-06 • Develop a close working relationship with Committee Membership and Partners the various key industrial organisation Due to the necessity to fully engage at various Our aim is to further enhance the stakeholders through the South Coast Trades levels within the city, the offi ce is a member of image of the city as a desirable place and Labour Council. various committees with initiatives addressing in which to relocate or establish new such issues as skills shortages, attraction of businesses. Tourism development • Support and assist both existing businesses conferences and events, promotion of local will be another area of focus, as will within the area and those that are wishing businesses and attraction of investment. the Crown St Mall. We will work to to establish in Wollongong; dealing with the These consist of the Illawarra Skills Shortage implement a number of strategies to various agencies, relations and policies to Task Force, IPAC, Science Centre, Wollongong improve security in the mall area and enable their smooth introduction into the city. Conference and Events, Southern Councils to continue its maintenance to the Economic Development Practitioners Group, satisfaction of the community. • Facilitate the elimination of barriers and/ Innovation Campus Marketing Advisory or blockages that may inadvertently be Committee and Innovation Week Committee. placed in the way of potential new business The offi ce acts as a conduit for intending opportunities. investors, guiding them through governmental processes and introducing them to government authorities who can provide fi nancial or other • Work closely with planning offi cers to assist inducements. with related development applications. Seminars and Trade Shows Attendance • Play an active role with the University of We participated in a number of economic Wollongong in securing new research and development seminars and conferences during development facilities for the Wollongong the year, that have provided an excellent Innovation Campus. opportunity to meet with potential investors and partners to publicise the city as a highly • Promote and continually enhance the image desirable place for investment. of Wollongong as a proactive place in which to relocate or establish new business. In September 2004, we were invited to attend the Sustainable Economic Growth for Regional • Take on a proactive facilitator role in seeking Australia (SEGRA) in Alice Springs, Northern out business and employment opportunities Territory. Several weeks later, we travelled to by promoting Wollongong as a signifi cant Southeast Asia and China, in conjunction alternative to other regional centres within with the Illawarra Business Chamber, to have Australia. face to face meetings with federal agencies, Austrade and InvestAustralia, as well as potential foreign investors. Our talks went extremely • Create an environment that establishes a ‘one well and several investors subsequently visited stop shop’ for existing and new clients. Wollongong to undertake further investigations, as did a Chinese trade delegation to assess • Assess and make recommendation on the potential for investment in areas of trade and appointment of industry and technical experts education. to assist in the formulation of economic development strategy. We also participated in the Australian Incentive Meetings & Exhibitions, Trade Show (AIME) Coordinating Economic Strategies in Melbourne, Victoria during February 2005 for Wollongong and the Regional Economies Conference in The Wollongong Economic Development Mandurah, Western Australia, in March 2005. Economic Development Strategy is currently being prepared by Buchan Tourist Mine Project New Division Consulting Pty Ltd. The strategy will guide future directions of the Offi ce of Economic A tourist coal mine would be a great asset The Offi ce of Economic Development was for the city and region. It would provide the established by Council in July 2004 following Development and outline opportunities and possible impediments to maximise Wollongong’s means to showcase our rich mining legacy and the recommendations of the Wollongong highlight the substantial contribution the coal Economic Development Roadmap by Buchan full economic potential. During its preparation we have had discussions with government, mining industry has made to Wollongong’s Consulting. This was endorsed by a wide variety ongoing development. Our investigations into of stakeholders within the city. The objectives of commercial and political stakeholders, as well as utility providers. the possibility of converting the former Elouera the new offi ce are to: coal mine at Wongawilli into a viable tourist mine, has led a steering committee to conduct • Maintain a close liaison with government Economic Development Reference Group in-depth investigations with similar projects in agencies, such as the Illawarra Regional NSW and Victoria. For the redevelopment of Nominations of suitable representatives were Development Board, Department of State Elouera to be viable, it is important that we use invited to join an Economic Development and Regional Development, Illawarra the information available from these attractions Reference Group, with the inaugural meeting Area Consultative Committee and similar to our best advantage. The establishment of a taking place in December 2004. Since then, the government agencies. successful tourist mine will create an additional meetings have been held on a quarterly basis attraction of national signifi cance, assist the to help provide direction for economic growth • Maintain a close working relationship with regional economy and create more jobs. We within the city. This is a fundamental function private sector organisations, such as the are also a member of the Tourist Coal Mine for the activities of this division and will guide Illawarra Business Chamber and the Illawarra Reference Group that is comprised of mining future strategies. Branch of the Australian Industry Group. industry representatives and the CFMEU.

wollongong city council annual report 2004-05 28 city development performance against objectives

ICT Cluster West Dapto Urban Release Project We are cooperating with the Illawarra Regional West Dapto is the last signifi cant urban release Development Board and other interested area remaining in Wollongong that is capable Outlook for 2005-06 parties in the establishment of an ICT cluster of meeting the housing demands of the city A major objective for the year will which will examine the future direction and for the next 30 years. The 3,400 hectare release be to continue with the City Centre opportunities for Wollongong’s ICT industries. site is located between the Illawarra escarpment Revitalisation Strategy including the The formation of this working group was a and existing residential suburbs of Dapto. fi nalisation of local environment direct outcome of a forum hosted by the NSW Future urban development is being planned and development control plans, Government in November 2003. At the forum, to provide ready access to public transport, and a public domain master plan. the Minister for the Illawarra called on the ICT local employment opportunities, social and We will also continue to work on sector to work collaboratively with the IRDB community facilities, well managed conservation the Dapto urban release project, and the IBC to establish an ICT industries areas, lifestyle choices and a range of housing suburban revitalisation and an cluster in the Illawarra. This will hopefully lead options, including affordable and sustainable integrated plan for the city (LEP). to a collaborative effort in attracting business housing. During the year, various studies investment and delivering sustainable long examined critical issues surrounding endangered term employment and regional prosperity. An ecological communities, and indigenous and ICT cluster will deliver a range of benefi ts to local heritage. Below: Michael Mallone, Senior Strategic Planner, and Nina Kent, Project Assistant, overlooking the members, including joint marketing activities, proposed Dapto release area site. effective industry networking, innovation, opportunities for joint ventures, professional development and easier access to specialised skills and resources.

Strategic Planning Wollongong Futures This important strategic planning initiative involves the local community in a visioning exercise to consider the sustainable future of our city. Wollongong Futures will guide the city’s direction for the next 20 years and, just as importantly, will determine the extent of public infrastructure and amenities required to improve the economic, social, cultural, environmental and recreational wellbeing of present and future generations.

To fi nalise Wollongong Futures, residents, government agencies, key stakeholders, non government organisations, councillors and our staff participated in an extensive consultation process incorporating attitudinal surveys, and visioning and action planning workshops. Other major considerations included bushfi re, An Integrated Plan for the City fl ooding, transport and access issues. It is also Council has endorsed a revised program to important that we are able to connect existing The Wollongong Futures Strategy document prepare a draft local environmental plan to communities with the new development, and to was completed and exhibited in April 2005. replace the Wollongong Local Environmental provide adequate social and recreational facilities Positive feedback was received from the Plan (LEP) 1990. Consultations with the and the necessary infrastructure to service community on our holistic approach to the community and statutory authorities have existing and future populations. future of Wollongong. Submissions urged identifi ed a number of issues that must be Council to ensure that the sustainability addressed to correct anomalies and refl ect To progress the project, a draft structure best practice. These include protection of principles in the strategy are implemented and plan was prepared that identifi es a potential incorporated into other planning documents to the environment, heritage conservation, developable area of 1,328 hectares. This economic development and infrastructure. assist in decision making, and that progress is calculation is based on a range of dwelling types monitored and reported to the community. Work to date consists of a feeder study on at other towns and urban villages, and will retail centres study and housing, which is now ultimately provide around 19,000 dwellings over complete, with others underway for open space, The Wollongong Futures Strategy document a 30 year period. recreation, community facilities and economic will guide our long term strategic plan, and development. The document will be fi nalised is a key input into the Wollongong Local The coming year will see the fi nalisation of local when we receive the state government’s template Environmental Plan (LEP) review. This environmental studies in relation to the draft guide for all new LEPs. document is also intended to inform relevant master plan and the development of a draft local planning decisions of state and federal environmental plan, development control plan, governments, non government agencies and and a new section 94 developers contribution Finalising the Thirroul Centre businesses throughout the city. Progress toward plan. We are hoping to reach an agreement Development Control Plan achieving the visions and specifi c actions with the state government on the governance The Thirroul town centre serves the northern contained in the strategy will be reported to the mechanism to implement development plans villages and exudes a relaxed, low key ambience. community through our annual report. and infrastructure projects. It is envisaged Surveys have highlighted that the centre’s users that the draft local environmental plan will be do not want any great change to the area and available for public exhibition in early 2006. that any new development be low in scale.

wollongong city council annual report 2004-05 city development performance against objectives 29

In cooperation with the local community Our objective in reviewing these documents was A well attended community workshop was also steering committee, we have prepared a to amalgamate the controls from a number of held on traffi c and transport issues. However, draft development control plan. This will be DCPs into one updated policy document. The delays with the West Dapto release area studies presented to Council in late 2005 and will guide draft document will be exhibited in early 2006. impacted on the progress of the revitalisation future development, enhance public domain strategy and completion is now expected in the and encourage fi ne grained retail to enhance and The preparation of a development control plan new fi nancial year. The strategy will ensure that promote a strong village feel. for child care centres is being fi nalised and Dapto is well placed to serve the demands of will be reported to Council in October 2005. current residents and future populations. City Centre Revitalisation Strategy Once endorsement has been received, the draft The Wollongong City Centre Revitalisation DCP will be placed on public exhibition for Review of Section 94 Plans Strategy was extensively revised during the community comment. The plan will guide any We are currently reviewing existing section 94 year following its exhibition in 2003-04. The alterations to existing centres, along with the contribution plans, with a view to completing revised draft strategy responds to community development of new child care centres. those towards which developer contributions concerns about the boundaries of the city have already been received. More importantly, centre, along with height and urban design The draft Sex Industry DCP was exhibited in a new set of section 94 contribution plans will issues. It also considers economic development, May 2005. Submissions are under review and be developed that will allow us to continue to employment, housing, good urban design, a report containing feedback from the public collect developer contributions for necessary improved transportation, public domain exhibition period will be considered by Council public infrastructure and amenities as a result of improvements and provides ideas, principles and in September 2005. If endorsed, the new policy new development. development strategies for built form, heritage will guide the location and operation of sex and conservation, sustainable development, industry premises within the city. Master Plan for amenity, pedestrian access, parking and servicing Wollongong Station Precinct within the city centre. Port Kembla Main Street Control Plan Development of a master plan for the and Design Wollongong Station precinct commenced in The strategy has been endorsed for public In the fi rst half of 2005, we completed a survey mid 2004. This project incorporates a transit exhibition, along with draft planning of local community attitudes, aspirations and interchange and the potential redevelopment instruments for its implementation. A draft visions for the Port Kembla area. This survey of adjacent sites. It demonstrates how the access and movement strategy was also is critical to the development of a Port Kembla application of the draft city centre strategies completed that considers pedestrian, cyclist Control Plan. Unfortunately, its late fi nalisation can achieve revitalisation objectives through the and vehicular access, as well as public transport prevented the commencement of the project integration of land use and transport planning and car parking strategies. Both documents during this fi nancial year. A Port Kembla Main in the West Crown Street/Station precinct. The will shortly be placed on public exhibition with Street Master Plan will be fi nalised in 2005-06. project is being led by us, in partnership with feedback received to be considered for inclusion state government planning and rail agencies. in the fi nal document in 2005-06. Dapto Town Centre Revitalisation Heritage Value of City’s Coal Mines Review Development Control Plans The Dapto Town Centre serves the suburb A research project reviewing the heritage of A review of development control plans 9 and 49 of Dapto and surrounding areas. The centre’s importance will increase in future years, as it the city’s coal mines commenced in September is nearing completion. These guide residential 2004, through grant funding made available development within the city. is destined to service the needs of the West Dapto release area. The preparation of the by the Department of Mineral Resources. Coal mines have played an important part in the Below: The development of a master plan for the revitalisation strategy continued during the year, Wollongong Station precinct commenced in mid 2004. in conjunction with West Dapto investigations. city’s development and a systematic review is important for the conservation of signifi cant relics and remaining heritage structures.

Trafﬁ c and Transport Pedestrian Safety Strategy Our trafﬁ c section continues to improve pedestrian facilities across the city. During the year, the following projects were completed:

• Pedestrian blisters installed in Harbour Street, Wollongong, at the marked foot crossing outside St Mary’s College.

• Pedestrian refuges constructed along Kanahooka Road, Kanahooka to improve safety and access to public transport facilities.

• Contribution to the provision of a pedestrian management treatment in Cowper Street, Warrawong to address a signiﬁ cant pedestrian crash history.

• Pedestrian facilities, including road narrowings, were also constructed in Collins Street, Corrimal, and Park Road, East Woonona, in response to community input for safer road crossings.

wollongong city council annual report 2004-05 30 city development performance against objectives

Local Area Traffi c, Transport, Parking and Access Studies A number of signifi cant local area studies were completed during the year. The key focus was the fi nalisation of the draft Wollongong City Centre Access Movement Strategy. A number of subsequent studies and implementation plans that were recommended within the strategy have already begun, including the Wollongong Foreshore Precinct Study, Wollongong Station Transit Interchange Master plan, Wollongong City Centre Parking Strategy Implementation Plan and a Wollongong City Circle North Shuttle Bus Feasibility Study.

The Keiraville Transport Working Group met frequently to develop an action plan aimed at alleviating traffi c and parking problems around the university. The residents in Virginia Street had raised concerns over the volume and speed of traffi c travelling within the street and the expected growth from the future Wollongong Innovation Campus. As a result, we undertook a Above: Mark Roebuck: Acting Division Engineer - traffi c impact assessment study to investigate and Asset Management and Operations, checking road determine appropriate solutions. A number of safety conditions outside St Mary’s School, Wollongong. Outlook for 2005-06 recommendations are being progressed, including Key projects for the traffi c and major changes to the junction of Virginia Street Speed Management Strategy transport function include the and George Hanley Drive, with some of the production of a bus priority Through funding received from the RTA, a minor recommendations already implemented. plan, traffi c analysis and parking courtesy speed check trailer was purchased to implementation plan for the city Local Area Pedestrian, educate motorists about speeding in residential centre, as part of the revitalisation Cycle and Safety Initiatives streets and school zones. The sites for the trailer strategy. A preliminary feasibility The strategy to improve pedestrian safety, are determined on a priority system, with study will also be conducted for accessibility and amenity in East Woonona residents encouraged to nominate locations to a city centre shuttle bus. In other is now fi nalised, with recommendations to increase community ownership of speeding in areas, we will focus on a local traffi c be implemented in consultation with the local areas. The results are forwarded to the local management study for the Garden community. The plan mainly focused on Park highway patrol for enforcement. Ten school sites Hill project in addition to fi nalising Road and will assist in revitalising the local were monitored during the latter half of 2004, the bicycle plan. shopping precinct to ensure its ongoing viability. resulting in several locations being referred to the police for speed limit enforcement action. A study was also undertaken at Cordeaux Road, Unfortunately, vandalism resulted in the Unanderra to improve pedestrian access and The strategy is a key component of the city unit being put out of service for some time. safety, whilst maintaining safe and effi cient centre revitalisation strategy and the product Nevertheless, the program is set to expand to traffi c fl ow in the vicinity of Cordeaux, Central of extensive community consultation and include residential and Council work sites. and Gibsons roads. Extensive community ‘state of the art’ computer modelling and consultation, including resident mail-out transport planning. It addresses pedestrian, Systems to Enhance the Effi ciency questionnaires, newsletters and public meetings cyclist and vehicular access and circulation; of Traffi c Management were developed to assist in the study. Some 12 public transport and car parking. Further Our traffi c and transport section is using a new recommendations were ultimately endorsed, detailed implementation studies are required system to assist in managing competing requests including the provision of shared footpaths and following the adoption of the principles and from the community in relation to traffi c cycleways, and safe road crossings for pedestrians recommendations within the strategy. facilities. The system prioritises facilities, thereby at proposed traffi c signals at Central Road. providing for greater equity and consistency in the planning stage, as well as more informed and Progression of Transport Planning A pedestrian, cyclist and traffi c management effi cient delivery of traffi c related projects for in Dapto and Environs strategy was also developed for Bong Bong the community. The facilities identifi ed to date A draft Transport Management and Road, Horsley, and surrounding areas. This range from major road works and roundabouts, Accessibility Plan (TMAP) was completed for was undertaken in consultation with the to the provision of small pedestrian crossing the proposed future development of the West recently opened Dapto Public School and facilities, such as refuges and kerb blisters. A Dapto area. Council’s TRACKS computer traffi c local community. The strategy incorporates similar system will be developed in 2005-06 to model was used to test a number of future road provision of facilities on Bong Bong Road, such manage competing cycleway priorities. network options to accommodate identifi ed as proposed traffi c signals, roundabouts, and traffi c volumes. footpaths/cycleways. Whilst improving safety Wollongong City Centre Access and accessibility for pedestrians and cyclists, the and Movement Strategy. Best practice integrated land use and transport plan importantly addresses local traffi c issues. A draft access and movement strategy was planning policy was applied to achieve urban Funding has been identifi ed in the 2005-06 completed in early 2005 and is awaiting state development outcomes that reduce car budget and the implementation of facilities will government approval of related planning dependence. This will be achieved through the commence early in the new fi nancial year. documents, prior to being placed on public provision of attractive public transport services exhibition. and non-motorised alternatives.

wollongong city council annual report 2004-05 city development performance against objectives 31

Operation Bounceback It is pleasing to report that the median • Applicants - satisfaction with processing, A $30,000 grant from the National Motor development assessment processing times timeliness, helpfulness of staff, fair treatment. Vehicle Theft Reduction Council was used to has dropped to 39 days, representing a 34% • Adjoining property owners - adequacy of address car theft in the Wollongong area. The improvement. This was achieved through notifi cation package and time to prepare project aimed to assist car theft victims and ongoing process reviews (particularly those submissions, helpfulness of staff, fair owners of ‘at risk’ vehicles to install free engine relating to reporting tools in our new land treatment. immobilisers to deter thieves. The project also information system) and through the use of • Adjoining property owners who lodged incorporated a community education strategy additional temporary clerical assistants for submissions - satisfaction with the way their and workshops for 75 students. In all, 55 application lodgement and data capture, and concerns were handled, adequacy of reasons immobilisers were installed with local police professional resources for application assessment. for decisions, in cases where the development recording a 50% reduction in car theft during has taken place were the original concerns and since the project’s implementation. Design Review Panel justifi ed, helpfulness of staff, fair treatment. A panel has been inaugurated to assist in Safety Around Schools achieving quality urban design outcomes. While This will help identify areas of improvement in Council continues to allocate funds to not a formal panel under State Environmental order for the division to provide quality services improve the safety of school children with Policy No 65 - Design Quality of Residential and understand customer needs. Survey fi ndings $100,000 being spent on the implementation Flat Development (SEPP65), it does address are expected to be tabled in late 2005. of traffi c facilities as part of this program. the design criteria objectives of SEPP65. The Our activities have centered around 11 schools use of an independent panel assists Council Development Assessment Review across the Wollongong region and resulted in a in providing built form outcomes that are P&A Walsh Consulting Pty Ltd is undertaking 75% reduction in the number of accidents in sympathetic to the future direction of the city. a functional review of various aspects of the school zones over the last three years. assessment process. The consultants were Responding to Stakeholder Needs commissioned to advise on leading edge Drink Safe Walk Safe We have commissioned a market research group, developments in application assessment that Our Drink Safe Walk Safe campaign was IRIS, to conduct a customer survey of our key could not be undertaken in-house because of conducted at all major community events held stakeholders. The survey will involve three target limited staff resources and high workloads. The in 2004-05, including the inaugural New Year groups to assess a range of services: review will be concluded by mid 2006. fEVEr and St George Dragons Games at WIN Stadium. Our initiative has since been emulated in other local government areas and is seen as an invaluable risk management strategy for pedestrians at special events.

Development Assessment Assessing Development Applications The city continues to enjoy sustained growth and development as evidenced in the value of development applications processed in 2004-05. At the same time, we have made signifi cant improvements in our pre-lodgement, notifi cation and assessment procedures to meet customer expectations. In total, we assessed 2,644 development applications, representing a combined value of $984.09 million. We also determined 5,095 planning certifi cate applications.

Value of Development Number of Development Median Processing Time for Planning Certiﬁ cates Applications Received Applications Received Development Applications Received Outlook for 2005-06 Our goal for the coming year 1 $Billion 2,800 50 Days 6,500 will be to further improve our

48 customer service through reviews 2,810 0.8 0.98 2,600 45 6,000 of our development assessment 46 0.83 45 2,644

6,100 administrative processes and 0.6 2,400 40 5,500 5,936

5,734 customer service documentation; 41 0.67

39 and the implementation of a 0.4 2,200 35 5,000

5,470 fast track assessment system. We 2,328 0.46 0.44

2,248 will also establish an indigenous

0.2 2,000 30 4,500 5,095

2,175 planning position to assist with planning matters and manage the 03-04 03-04 03-04 03-04 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 0.01 00-01 01-02 02-03 04-05 1,800 25 4,000 Architecture Design Awards. The value of development A high volume of development We have again succeeded in The number of planning certifi cates applications lodged with Council applications continue to be reducing the time taken to process has dropped to a fi ve-year low. Above: Kristy Wyatt, Geoffrey Hunt and continues to increase, highlighting received, although not as high as development applications. This Vanessa Zalunardo assessing plans relating strong investor confi dence in the record level received last year. emphasis will continue in the to new development proposals. the city. coming year.

wollongong city council annual report 2004-05 32 city development performance against objectives

Review of Customer Service Processes The outcome has seen greater emphasis on Building Compliance Further process refi nements during 2004-05 bushfi re protection in the assessment of has improved the development applications development applications for subdivision and Improved Building Compliance Building compliance impacts on the whole assessment process. The refi nements include: residential buildings. Development applications identifi ed as being bushfi re prone are required to community. As principal certifying authority, we continue to review the process of inspection • Redesign of application forms and check satisfy the specifi cations and requirements of the to ensure high standards of certifi cation within sheets to assist applicants and to capture the NSW Rural Fire Service. the city. In 2004-05, 2,166 building inspections information required for our database. New were performed with 526 properties requiring form layouts assist in speedier application We reviewed our bushfi re documentation re-inspection. Of the 66 notices of intent lodgement and data entry, resulting in earlier during 2004-05 to refl ect these changes. This issued only 22 required legal action. Of the 275 application assessment. included updating of customer fact sheets, and complaints received, 40 related to the action of the development and implementation of best private certifi ers. In all, 89 complaints required practice notes and assessment checklists for staff. • Processes implemented to allow public input enforcement actions to be initiated. into the planning assessment process. A training program was also developed to be rolled out in 2005-06. Fire Safety Compliance Levels • Ongoing review of clerical procedures has During the year, we developed and reviewed helped fi ne tune notifi cations, preliminary a framework for our fi re safety program. Fire assessments and data recording processes. Outlook for 2005-06 safety is vitally important to ensure the health and safety of our community, not only for the • Procedure guidelines reviewed to assist clerical We will continue to improve people who reside or work here, but also for functions in applications assessment. building compliance and the visitors to the Wollongong region. satisfaction levels of all stakeholders • Processes streamlined for customers to view during the construction process. The fi re safety program will ensure that application documents. Another major initiative will be to buildings requiring fi re safety are inspected on test our level of competitiveness a regular basis and that approvals for places of • File viewing procedures restructured with against private certifi ers in the public entertainment and necessary fi re safety clearer guidelines on how fi les can be inspected local marketplace and to identify measures are maintained in these buildings. by the public. This has freed resources to opportunities for improvement. We Greater emphasis is being placed on the fi re concentrate on application assessments. will also work to upgrade fi re safety safety of buildings. This requires building conditions within local buildings owners to maintain and certify essential fi re • Dedicated computer terminal set up for to ensure compliance with safety safety measures annually. self use by the public. This has freed our standards. Above: Lube Ilievski, inspects our resources to concentrate on application administration building for adherence to OH&S. clerical processes. The self use system also allows immediate public access to application information.

Reporting requirements for Government Plan First and Long Service Levies were also rationalised during the 2004-05 period Additionally, the streamlined reporting capability of the new land information system has improved accountability and reduced reworking times so that we can concentrate on core activities of application clerical assessment processes.

Review of Notifi cation Policy A review of the notifi cation policy for development control plans has resulted in the elimination of unnecessary requirements and a broadened scope for the notifi cation of controversial and signifi cant development proposals. The DCP amendments were adopted by Council in late 2004 and assist staff in implementing our consultation policies.

Review of Bushﬁ re Protection Documentation The new Rural Fires and Environmental Assessment Legislation Amendment Act was enacted in August 2002, precipitating legislative changes to the Environmental Planning and Assessment Act 1979, the Environmental Planning and Assessment Regulations 2000 and the Rural Fires Act 1997.

wollongong city council annual report 2004-05 city development performance against objectives 33

Role as Principal Certifying Authority Legislation was introduced into the Environmental Planning and Assessment Act 1979 to allow accredited certifi ers (private certifi ers) to act as certifying authorities and to carry out functions that were previously the sole responsibility of local government authorities. These include the issue of complying development consents, compliance certifi cates, construction certifi cates and occupation certifi cates.

Our building team provides responsive assessment and inspection of building construction matters, including compliance in situations where we are the Principle Certifying Authority (PCA). Our target is to maintain the number of PCA projects undertaken by Council. This varied throughout 2004-05 but averaged around 55% for applications where we were appointed the PCA. Improvement processes will focus on the establishment of a competitive, quality focused building approval and inspection unit within Council to compete with private certifying authorities on a commercial basis. The new ﬁ nancial year will see the outcome of this performance assessment.

Implementation of Critical Stage Inspections The quality of Construction Act (2003) Above: Bryce Short, Tony Josievski and Kevin Hoft, necessitated amendments to the Environmental inspecting the new Berkeley subdivision. Outlook for 2005-06 Planning and Assessment (EPA) Act 1979 and Regulation 2000. The main change concerns This included the provision of additional A soil and water management the new Clause 162A to the Environmental inspections on request to ensure structural policy will be prepared for use in Planning and Assessment Regulation 2000. This adequacy of buildings within the city. all subdivision construction work relates to mandatory inspections that are to be sites. We will also review our current conducted for the purposes of Clause 109E of Subdivision standard development consent the Act, that deals with PCAs. conditions to refl ect best practice in Determining Subdivision Applications the design and construction of new The impact of the new provisions required The subdivision function involves the subdivisions. PCAs to carry out specifi c inspections as assessment and oversight of all subdivision nominated in the Act, in addition to inspections construction within Wollongong. The at the commencement and completion of majority of subdivision applications were building work. We reviewed our inspection approved within fi ve days of receipt, following The guidelines were prepared by the Sustainable processes in 2004-05 to ensure that building compliance by the applicant of all conditions of Energy Development Authority. Solar access inspections were carried out in accordance with development consent. design guidelines were also incorporated into a legislative requirements. development control plan. In all, 61 construction certifi cates were issued in 2004-05, along with 360 subdivision Water Sensitive Urban Design for Total Lots Created by Construction Certifi cates inspections carried out as part of our role of Buildings in New Subdivisions Subdivision Received PCA. A total of 475 lots were created, a slightly The NSW State Government has introduced less number than in 2003-04. sustainability requirements (BASIX) for all new dwellings and, as such, overrides Council’s 700 2,500 Solar access, energy and water effi ciency requirements. BASIX ensures each dwelling

600 2,000 guidelines are now incorporated for all design meets the NSW State Government’s residential buildings within new subdivisions target of: 634

2,036 through the introduction of NSW BASIX 500 1,500 1,913

1,846 (Building Sustainability Index) requirements. • Up to 40% reduction in mains potable water 533 501 1,656 BASIX is a web-based planning tool that consumption; 400 1,000 475 measures the potential performance of new

400 residential dwellings against sustainable indices. • 25% reduction in greenhouse gas emissions,

300 500 879 compared with the average home. Solar Access Guidelines 03-04 03-04 200 00-01 01-02 02-03 04-05 0 00-01 01-02 02-03 04-05 All applicants must demonstrate that all lots The last fi ve years has shown an The number of construction overall decline in the number of certifi cates received has decreased within new subdivisions can achieve the lots created by subdivision. This since 00-01, with the exception of Minimum Solar Access Zone as specifi ed in the must be seen in the context that 03-04. However this year the drop there is very little land remaining in certifi cates received has been document, Solar Access for Lots - Guidelines for within the city for subdivision. the most signifi cant. Residential Subdivision in NSW.

wollongong city council annual report 2004-05 34 infrastructure performance against objectives

infrastructure Below: Steve Tolhurst, Wollongong Central Depot, moving soil displaced from pavement reconstruction works.

Program Goal Provide well constructed, maintained and functional roads, drains, public buildings and associated engineering structures.

Infrastructure Expenditure Infrastructure Expenditure Scheduled vs Unscheduled Value of Scheduled vs vs. Total Council Expenditure Building Maintenance Unscheduled Building Maintenance Functions: Total Infrastructure Civil Infrastructure Management $18.662m 70% 1.2 $Million expenditure was

Buildings $6.842m 1.2 1.2 $49.396m or 31.69% of Floodplain Management $0.848m 1.1 total Council expenditure. 60 1.0 1.1 Construction and Maintenance $9.444m 62

Design $4.564m 59 56 56 Emergency Services $3.322m 50 0.8 0.9 0.9 0.9 52 0.8 0.8

Operational Support $5.312m 49 Technical Support $0.401m 0.7 40 44 0.6 44 41 38 Infrastructure Income Infrastructure Income 30 0.4 vs. Total Council Income 00-01 01-02 02-03 03-04 04-05 Functions: 20 00-01 01-02 02-03 03-04 04-05 0.2 Total Infrastructure Civil Infrastructure Management $0.000m scheduled unscheduled scheduled unscheduled income was $9.693m or Buildings $0.223m 6.30% of total Council This year saw an increase in The amount of funds spent on Floodplain Management $1.382m the proportion of scheduled both scheduled and unscheduled income. Construction and Maintenance $6.405m maintenance projects carried projects has remained fairly Design $0.390m out compared to unscheduled consistent over the past ﬁ ve years. Emergency Services $0.602m projects. Operational Support $0.691m Technical Support $0.000m

wollongong city council annual report 2004-05 infrastructure performance against objectives 35

Outlook for 2005-06 Buildings Operational Support Scheduled Building Works Utilisation of Council Plant Major refurbishment and maintenance projects will include The value of scheduled building maintenance Our fl eet of vehicles, trucks, plant and the re-roofi ng of Wombarra Beach for 2004-05 was $1,138,262. Apart from major equipment is continuously monitored for amenities building, general repairs projects, general maintenance work and repairs suitability in terms of type, capacity, numbers and painting to Coniston Community were undertaken at Austinmer Beach, Bellambi and contemporary technology. The operational Hall, refurbishing Wollongong Town Coastguard, Berkeley Pool, Berkeley Baby demands of our projects and services are met Hall, painting steel arches in Crown Health Centre and Early Childhood Centre, by balancing the re-allocation, hire, lease, St Mall, replacing timber fl oor at Berkeley Community Centre, Bulli Beach, Bulli replacement and purchase of fl eet items against Unanderra Community Hall, and Library, Slacky Flat, Trinity Row Park, Corrimal life cycle effi ciency. refurbishing electrical installations at Tourist Park, Corrimal Library, Corrimal Windang Tourist Park. Memorial Park, Corrimal SLSC, Cringila Utilisation rates are measured by individual Community Centre, Fairy Meadow Beach, Fairy plant item and type, compared to industry Meadow Baby Health Centre, Fairy Meadow standards. The process highlights operational Guest Park, Figtree Oval, Workshop Theatre, trends, identifi es under-utilised plant, provides Beaton Park Leisure Centre, Rex Jackson Oval, detailed benchmarking information to assist Helensburgh Library, Lakeside Leisure Centre, with operational effi ciency and provides options Wollongong Botanic Garden, Mt Keira Summit for the purchase, disposal or replacement of Park, North Wollongong SLSC, Port Kembla plant items. Performance indicators for all major Pool, Port Kembla Senior Citizens Centre, plant items are distributed to the organisation Russell Vale Community Hall, Towradgi Rock on a monthly basis to communicate areas of Pool, Towradgi SLSC, Towradgi Club House, under-utilisation for corrective action. Wollongong Crematorium, Darcy Wentworth Park, West Dapto Neighbourhood Centre, Approximately 75% of all operational demand Windang Tourist Park, Windang SLSC, for plant and equipment is satisfi ed from Wollongong Continental Pool (general repairs), our fl eet resources. The remainder is sourced Market Street Parking Station (fi re stair painting from the private sector. We also pursue every and electrical upgrade), Osborne Park (repaint opportunity to hire our plant on a commercial of internal and external amenities block), basis. This has led to income generation and Brighton Beach (repaint of toilets), 21 Loftus improved plant utilisation rates. Rd, Wollongong (demolish), West Dapto Neighbourhood Centre (paint), Wollongong Plant Replacement Town Hall maintenance, Northern Suburbs Consultative processes are employed to Seniors Centre (structural repairs - further work establish plant replacement programs based on deferred to coincide with an acoustic upgrade operational demand. This is then confi rmed for this building). by the establishment of internal service level Minor Scheduled Building Projects standards that facilitate agreement on usage, price, volume and levels of service. A plant A total of 6,721 individual building replacement program extending to the year maintenance jobs were completed during 2012 is being implemented to meet industry 2004-05 and, in accordance with our statutory standards for equipment life cycles. obligations, around 7,500 electrical appliances were tested and tagged. In addition, essential equipment servicing was undertaken in the Wollongong City Truck and Plant Key Projects 2004-05 following areas: Through the operations of Wollongong City • air conditioning - 5 sites Truck and Plant (a component of the operations Windang Surf Life Saving Club • exit and emergency lighting - 53 sites of our plant, workshops and supply business Extension and refurbishment. • fi re protection equipment - 108 sites unit) we compete in the marketplace to service Port Kembla Pool • gas appliances - 17 sites commercial clients. The primary function Finalisation of refurbishment works. • roof gutters - 17 sites areas of the business are fl eet plant hire, fl eet Bellambi Water Laboratory • back fl ow prevention - 214 sites maintenance, and the supply of parts and Refurbishment works. • temperature control valves - 78 sites. materials. The initiative has provided us with a business opportunity that has yielded effi ciency Cringila Multi Purpose Centre and productivity gains. These improvements Refurbishment works. Unscheduled Building Maintenance Unscheduled works to the value of $900,241 incorporate the introduction of industry Corrimal Memorial Park Soccer Club standard work practices, accelerated skills Reconstruction and refurbishment. were undertaken this fi nancial year. This was a similar value to the previous year. development opportunities for our staff and Wollongong Town Hall marketplace acceptance for our operations. Replacement of main switchboard. Asset Maintenance Program Council Administration Complex A building database facilitates the recording of Business Relationship with Scania Lifts and generator maintenance, kitchen planned and major maintenance requirements For several years we have provided a commercial refurbishment. for all Council buildings. Our internal divisions maintenance service for Scania vehicles. Kembla Terraces, Wollongong are also consulted regarding their annual However, based on recent activity levels, the Fitout of new Economic Development maintenance requirements. To ensure that we lack of a local retail Scania dealer to provide a Offi ce. have the best system available, we are currently sustainable workfl ow, and a less than acceptable Coalcliff Community Hall assessing available software to assist in detailing predicted volume of work for the future, we Bag render, internal and external repaint. and coordinating annual programs in future have reached a decision to terminate the Scania years. operations as at 30 July 2005.

wollongong city council annual report 2004-05 36 infrastructure performance against objectives

Materials Management Emergency Services These works will achieve the Priority Two target Effi ciency of supply for inventory items is of providing a mosaic of fuel-reduced areas that measured by issue and supply levels, compared Annual Fuel Management Program will contribute to fi re management in the event to stock levels. This is represented by a monthly In 2004-05, Council and the NSW Rural Fire of wild fi res. stock turnover rate which, this year, averaged Service conducted nine programmed hazard 83%, the highest recorded to date. The average reduction activities, treating approximately During this reporting period, no major hazards monthly value of our stock was $108,910. A 20 hectares of land and involving some 1,200 were presented to the community from reduced level of inventory was achieved through personnel hours. These works consisted of bushfi res. However, some limited wild fi re the disposal of obsolete stock and a review in prescribed burns along with mechanical activity was experienced. Overall, the outcome the number of items carried. Materials supply clearing in strategic areas. We also conducted of the hazard reduction program has proved operations were also upgraded to provide an on- fuel management activities in conjunction to be successful, with Council and the NSW demand sourcing and supply service. This allows with private land owners that maintain asset Rural Fire Service working in association with for the introduction of new technologies and protection zones. other agencies and the general community to effi ciencies to meet customer requirements and reduce the risk and impact of bushfi res in the provides prompt and timely supply of materials. In association with the Department of Lands, Wollongong region. we also constructed asset protection zones in the Helensburgh area, incorporating prescribed Fire Awareness Day Outlook for 2005-06 burning and mechanical works. These activities NSW Rural Fire Service (RFS) staff and met the Priority One target to strengthen asset volunteers organised a Fire Awareness Day at We will continue to maximise protection zones on the urban and bushland Darkes Forest. During the event, a number of the utilisation of our plant and interface. Additional prescribed burns were fi re safety related businesses provided product equipment and work to further also programmed for the Austinmer, Bulli, and demonstrations and information to the improve the effi ciency of materials Mount Kembla areas to reduce approximately community that can reduce the likelihood of management. 70 hectares of hazards this season but we are adverse effects from bushfi res. NSW Rural Fire still awaiting more favourable conditions. The Service volunteers and staff also provided fi re hazard reduction season overlaps fi nancial years, safety advice and information to residents and Below: Inspector Garry Suters, generally being from April to September each Operations Offi cer, NSW Rural Fire visitors. This included information on how to Service, in the Bulli control room. year. prevent, prepare for and survive bushfi res.

Community Education Conference A Community Education Conference was held at Stanwell Tops Conference Centre, with around 60 people attending from the Rural Fire Service, Council, NSW Police Service and the insurance industry. The aims of the conference were to strengthen relationships between all parties, and to provide information and support to RFS volunteers in providing community education programs to their communities. Course participants praised the initiative, as it facilitated discussion on the planning of future community safety initiatives.

Fireguard for Kids The Fireguard for Kids program continued to be promoted to some 44 pre-schools, primary schools and community groups in the region. The program involves educators from the NSW Rural Fire Service providing ﬁ re safety information to children. Stock at Year End Stock Turnover Percentage Hectares Burnt for Hazard Burning Hours for Hazard Reduction Reduction Community Education and Assistance The NSW Rural Fire Service has designed

150 (‘000) 90 200 Hectares 2,500 Hours education packages for the community, 93

2,812 particularly those who reside or work in 89 140 85 160 2,000 2,595 bushﬁ re prone areas. All requests for attendance 151.34 187 were met during the year, and the NSW Rural Fire Service continues to recruit community

130 80 83 120 1,500 141.90 147 82 safety facilitators to enhance future projects.

120 75 80 1,000 1,532 Service Level Agreement with the NSW 1,200

580 Rural Fire Service 110.77 70 20 110 108.91 70 40 500 109.88 60 58 The Service Level Agreement between the NSW Rural Fire Service and Wollongong City Council 03-04 03-04 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 03-04 03-04 00-01 01-02 02-03 04-05 100 65 0 0 00-01 01-02 02-03 04-05 is reviewed on a quarterly basis to monitor Reduced inventory levels were The stock turnover rate has The number of hectares burnt These ﬁ gures represent the works achieved through the disposal of increased slightly from last year during hazard reduction exercises conducted by the RFS, rather than performance. These quarterly performance obsolete stock and a review of the but remains below the previous was very low this year, due mainly total fuel management burns reviews have proved to be successful, with both amount of stock items required to two years. to the targeting of urban interface involving many land owners. These meet customer needs. areas, rather than broad area are now reported directly through parties consistently providing services to an burning. BRIMS and the BFMC. appropriate level. wollongong city council annual report 2004-05 infrastructure performance against objectives 37

Street Meetings on Fire Awareness and Over the past fi ve years, while expenditure Protection on kerb and gutter has decreased by $0.2m, Outlook for 2005-06 Street meetings on fi re awareness and protection roads expenditure has increased by $1.6m and were conducted in strategic urban interface footpath expenditure has increased by $0.4m. Works program expenditure will areas, such as Bulli and Woonona. Meetings However, there is still a substantial shortfall in continue to be directed to areas of were also conducted before proposed hazard the amount of funding required to bring these greatest need to maximise benefi ts. reduction burns. The sessions were designed to to an acceptable standard. Work will also proceed on the provide residents with area-specifi c information development of maintenance plans on how they can assist in reducing the risk for all major infrastructure asset of bushfi res and how they can keep bushfi re classes, and the fi nalisation of the hazards to a minimum. Advice was also provided condition assessment of roads on the manner and need for prescribed burnings reserve signage. specifi c to their area. Below: Andrew Piper, Dennis Latimer, Razmo Popovski, fi nalising the major upgrade works to New Fire Management Centre Mt Ousley Rd, Mt Ousley. A number of stakeholder meetings were held to investigate the feasibility of new headquarters for the NSW Rural Fire Service. Whilst still at an early stage, the meetings identifi ed a number of options, in addition to highlighting the advantages of a centre that can be shared with Shellharbour and Kiama local government areas. Further meetings will be scheduled to progress this project in the coming year.

Blue Hydrant Marker Program Volunteer brigade members continued the Blue Hydrant Marker program in the Stanwell Park, Balgownie and Bulli areas. Blue cats eyes are installed within the urban interface areas on roadways throughout the city. These assist crews in identifying fi re hydrants during emergency situations, thus increasing the quality of service to the community. Over 200 markers have been placed throughout the Wollongong area as a result of this initiative. This is an excellent result, and has already proven to be an advantage to fi refi ghting crews during wild fi re MAJOR PROJECTS WORK PROGRAM events. Mt Ousley Rd, Mt Ousley traffi c and streetscape works $1,480,222 Port Kembla Commercial Centre streetscape improvements $573,287 Civil Infrastructure Fairy Creek, North Wollongong fl ood mitigation works $494,428 Management Station St, Thirroul road reconstruction $361,444 Robsons Rd, Keiraville kerb and gutter $339,642 Works Program Expenditure Dean St, Warrawong road reconstruction $263,166 We have developed a risk based management Winnima Way, Berkeley roadworks $251,752 system to evaluate and determine priorities for Nolan St to Northcliffe Dr, Berkeley cycleway extension $249,151 our major capital and maintenance programs. Waldron St, Mt St Thomas road reconstruction $229,446 In so doing, a range of issues need to be Williamson St, Tarrawanna road reconstruction $219,344 considered that incorporate future public and Russell St, Balgownie road reconstruction $214,126 maintenance liabilities, community impact, Robert St, Woonona kerb and gutter $161,463 public health and safety issues, as well as asset Somme St, Port Kembla road reconstruction $149,590 condition and utilisation. Reddalls Rd, West Dapto culvert upgrade $137,592 East Corrimal commercial centre upgrade $133,030 According to the relative importance of the City Beach view platform/shared pathway $128,224 proposed work, as measured against the above Compton St, Dapto removal of farm dam $127,065 criteria, each project under assessment is given Jerramatta & Moombarra sts, Dapto roadworks $127,053 a score then multiplied against the criteria The Ridge, Helensburgh kerb and gutter $119,033 weighting to give a project ranking score. Bank Street, Wollongong carpark $112,598 The ranking determines the order in which Burelli St, Wollongong road pavement construction $112,522 the works are programmed within our annual Unanderra to Mt Kembla cycleway extension $107,124 budget. The process provides a transparent and Vickery St, Gwynneville kerb and gutter $100,401 equitable outcome that meets our corporate Bartons Gully, Wombarra footpath construction $96,860 governance objectives whilst focusing on the Bennett Lane, Helensburgh road reconstruction $93,755 delivery of services to the areas of greatest need. Farrell Rd & Franklin Ave, Bulli roundabout $93,365 Hunter St, Balgownie road reconstruction $89,246 Major projects undertaken during 2004-05 are Artis Ave, Bulli footbridge $85,695 listed in the opposite table. Coolabah Rd, Dapto roadworks $85,463 Henley Road, Thirroul footpath $85,152

wollongong city council annual report 2004-05 38 infrastructure performance against objectives

Managing Civil Infrastructure Assets This has decreased signifi cantly from the directional signage, better delineation of We currently determine our roadwork priorities previous year’s cost of $693,142. Data over the pedestrian movement and the application of through regular visual assessments of road last fi ve years has shown that footpaths incur speed zones. pavements and through structural testing. We the majority of public liability claims with 89 commenced a visual inspection program in claims this year. As a result, resources have Further improvements were made to city centre 1990 with re-inspections occurring every three been increased to improve the condition of our footpaths with new paving works completed years to provide suffi cient data to monitor road footpath network. at Burelli St and Atchison St, Wollongong. performance. The data is used as the basis for Roadside drainage was also upgraded with the determining our annual pavement resealing Functionality of Infrastructure Assets construction of new kerb and gutter at Cawley program. This year, we allocated $2m in In managing $1 billion worth of infrastructure St, Bellambi; Robsons Rd, Keiraville; and funding for these works, an increase of nearly assets, our priority is to enhance their Mount Brown Rd, Dapto. $1m from the previous year. The works spanned functionality. This is achieved through a number of locations within the city including upgrading existing assets or by constructing new Cleveland Rd, Dapto; Marshall Mount Rd, facilities. Areas targeted this year included the Dapto; Wyndarra Way, Koonawarra; Pooroka construction of new footpaths and kerb ramps Outlook for 2005-06 St, West Wollongong; Ramah Ave, Mt Ousley; to improve footpath accessibility, extension of Our focus for the coming year Burelli St, Wollongong; Satinwood Ave, Figtree; the cycleway network to encourage bicycle and will be to minimise Council’s Paynes Rd, Kembla Grange; Wyndarra Way, pedestrian traffi c, and the resurfacing of local liability in targeted high risk areas Koonawarra; Sunray Cres, Horsley; Lysaght St, and arterial roads with pavement failure. This and to improve the functionality Fairy Meadow; and Lakeside Dr, Koonawarra. included Dean St, Warrawong; Williamson St, Tarrawanna; Station St, Thirroul; and Bennett of infrastructure assets. Major projects will include streetscape Pavement Testing Program Lne, Helensburgh. Improvements were also improvements at Wentwoth Street, The pavement testing program has decreased made to the intersections at Jerramatta St and Port Kembla; traffi c calming devices over the past three years, as staff resources were Moombarra St, Dapto; and Farrell Rd and at Mt Brown; a new roundabout at allocated for condition assessments of other Franklin Rd, Bulli. Bong Bong Road, Dapto; and the asset categories. Nonetheless, this is a long term installation of cycleways and shared program and in coming years we will ensure During the year, major traffi c improvements paths at Horsley. there is suffi cient data available to implement were completed at Mt Ousley Rd, Mt Ousley. an effective and ongoing maintenance program. This involved the construction of a roundabout, In so doing, we will be able to identify a range kerb and guttering, resurfacing of the pavement, Below: Pedestrian on new pathway, Lawrence of treatment options for specifi c pavement street lighting and linemarking, traffi c and Hargrave Drive, Wombarra. conditions, allowing more effi cient use of resources and a greater number of pavements to be treated.

Data Collection for Signs Data collection for signs in the road reserve commenced in June 2004 and covers GPS location, sign type (regulatory, warning, etc.) sign group (parking, speed, etc) size and, most importantly, the condition of the sign. To date, 70% of these signs have been condition rated. This represents 14,126 signs at over 10,000 sites within the city. When completed, the process will ensure that we have reliable data.

Bridge Maintenance Strategy A scheduled bridge maintenance program has been developed, based on previous condition inspections. This is used to increase the service life of our existing bridge stock. An asset management plan for bridges was also developed that outlines maintenance methods for road and pedestrian bridges. Construction and Maintenance Minimising Liability in Targeted High Risk Areas of Infrastructure Assets As part of our overall risk management strategy, we collect relevant data on the incidents and value of claims made against Council that directly relate to civil infrastructure assets. Utilising this information, we can direct our resources to areas with the greatest need to minimise public liability costs. In 2004-05, 129 incidents were reported. The value of settled claims was $127,831. wollongong city council annual report 2004-05 infrastructure performance against objectives 39

Pram Ramps Dapto; Robert St, Woonona; Jacaranda Avenue, Footpath Maintenance Pram ramps at intersections and pedestrian Figtree; Winnima Way, Berkeley; Princes Hwy, A total area of 1,911 square metres of footpath crossings provide a vital link for many groups in Corrimal; Underwood St, Corrimal; Kanahooka was maintained this year, from a possible 12,379 the community, including mothers with young Rd, Kanahooka; Waldron St, Mt St Thomas; square metres requiring maintenance. This children, wheelchair disabled, cyclists and others. Wentworth St, Port Kembla; Williamson St, indicator is taken from the pavement condition Tarrawanna; Kirton Rd, Austinmer; Henley rating and is based on paved footpaths that have In 2004-05 ramps were constructed at Harbour Rd, Thirroul; Wentworth St and Darcy Rd, either severe or moderate defects, as deﬁ ned in St, Wollongong; Mt Ousley Rd, Mt Ousley; Port Kembla; and the corner Princes Hwy and the pavement management system. Marshall St, Dapto; Kembla St and Beach Fowlers Rd, Dapto. St, Wollongong; Franklin Rd and Farrell Rd, A severe defect is a step greater than 25mm in Bulli; Osbourne St, Dapto; Cordeaux Rd, Mt Cycleway Construction height, a moderate defect is between Kembla; Wrexham Rd, Thirroul; Princes Hwy, Cycleways were constructed at Northcliffe Dve, 15-25mm in height and a slight defect is Unanderra; Vickery St, Gwynneville; Otford Berkeley; Murray Rd, East Corrimal; Tallegalla between 10-15mm in height. This year, Rd, Helensburgh; Mt Keira Lookout, Mt St, Unanderra; Princes Hwy, Unanderra; projects were centred in: Austinmer, Balgownie, Keira; Longview Ave, Stanwell Tops; Madoline Cordeaux Rd, Mount Kembla; Venn St, Berkeley, Bulli, Coledale, Corrimal, East St, Gwynneville; Northcliffe Dve, Berkeley; Berkeley. Our commitment to maintaining and Corrimal, Dapto, Fairy Meadow, Farmborough Franklin Ave, Bulli; Jerematta St, Dapto; extending the cycleway network is evident in the Heights, Gwynneville, Helensburgh, Horsley, Bong Bong Rd, Dapto; London Dve, Figtree; 19 kilometres of new cycleway constructed over Koonawarra, Port Kembla, Russell Vale, Somme St, Port Kembla; Mount Brown Rd, the past ﬁ ve years. This will continue to increase Thirroul, Unanderra, Warrawong, North over coming years as we provide new commuter Wollongong, West Wollongong, Wollongong,

Below: Wentworth Street, Port Kembla. and recreational cycleways. Windang and Woonona.

Value of Claims Settled Number of Incidents Value of Actual Expenditure Value of Actual Expenditure Value of Actual Expenditure Number of Kilometres of Reported vs Required Expenditure vs Required Expenditure vs Required Expenditure Unsealed Road - Roads - Footpaths - Kerb and Gutter

750 $(‘000) 200 15 $Million 1.8 $Million 5 $Million 14 kms

600 160 12 14.60 14.60 14.60 14.60 1.6 4 13 4.65 4.65 4.65 4.65 1.84 13.60 13.60 693.14 681.5 13.30 156 450 120 9 11.60 1.4 3 12 142 12.16 1.45 586.86 1.47 132 135 129 3.04 539.80 300 80 6 1.2 2 11 1.29 1.28 1.28 1.28 1.26 6.06 10.42

150 40 3 1.0 1.13 1 10 4.46 1.09 127.83 4.07 3.59 0.39 0.39 0.90 0.20 2.40 0.17 00-01 01-02 02-03 03-04 04-05 00-01 01-02 02-03 03-04 04-05 00-01 01-02 02-03 03-04 04-05 03-04 00-01 01-02 02-03 04-05 03-04 03-04 0 00-01 01-02 02-03 04-05 0 00-01 01-02 02-03 04-05 0 0.5 0 9

The drop in the number of There has been a drop in the required actual required actual required actual The number of unsealed roads incidents reported in 2004-05 has number of incidents reported While we continue to increase The funds invested in footpaths Although our expenditure on kerb throughout the city continues to signiﬁ cantly reduced the value of this year, a result of the funding for roads maintenance, this year has exceeded the amount and gutter has increased slightly reduce. This represents a 25% claims against Council. increased funding assigned to this still falls short of the actual required for their maintenance. over the previous year, it still decrease during the last ﬁ ve years. the maintenance of the city’s amount required. falls far short of the amount of footpaths. expenditure required.

wollongong city council annual report 2004-05 40 infrastructure performance against objectives

Construction of New Footpaths Improved safety systems will further reinforce Geotechnical Reports In addition, 7,810 kilometres of new footpath the safety message and assist in reducing the While the number of geotechnical reports has was constructed at Flagstaff Rd and George St, number of injuries. remained relatively steady over the last ten years, Berkeley; the laneway off Benelong St, Bulli; a 50% increase was recorded in 2004-05. In all, Lawrence Hargrave Dr, Coledale; Midgely St, Emergency Infrastructure Plan 62 geotechnical assessments of Council sites Duff Pde, Railway St, and Memorial Park, The plan was developed through an internal were completed. The increased demand is set Corrimal; Murray Road, East Corrimal; Fowlers consultative committee involving management, to continue as infl ating asset construction and Rd, Jerematta St, McCabe St, and Mt Brown staff and union representatives. It sits beneath maintenance costs increase the importance of Rd, Dapto; London Dve and Walang Ave, the overall emergency response plan and geotechnical advice in project design. Figtree; Vickery St and Acacia St, Gwynneville; addresses the actions and responsibilities of our Otford Rd and Walker St, Helensburgh; Princes own staff in responding to emergency situations. Reporting Timeframes Highway, Mt Brown; Mt Keira Lookout, During 2004-05, the plan was reviewed, along We achieved 65% compliance with our target of Mt Keira; Taronga Avenue, Mt St Thomas; with the resources required to implement it. The reporting within 21 days. Investigations of this Domville Road, Otford; Wentworth Street, review focused on the implementation of a staff nature can vary in their scope making it diffi cult Port Kembla; Meadow Street, Tarrawanna; tracking system, communication channels and to obtain all test results within the timeframe. Lawrence Hargrave Dr, Coalcliff; George St, emergency provisions. The plan will continue to This is particularly the case with complex Henley Rd and Kirton Rd,Thirroul; Princes be updated on an annual basis. projects and in cases where some of the tests are Hwy and Farmborough Rd, Unanderra; Bank conducted by external consultants. The situation St, Corrimal St, Harbour St, and Flinders St, Road for Kembla Grange Lawn Cemetery was exacerbated by limited staff resources and Wollongong; and Alice Street, Woonona. The construction of the internal road was increasing demand for specialist advice. A review completed in the fi rst quarter of the fi nancial will be undertaken early in the new year to Car Park Sealing year. The use of recycled materials and sharing identify ways to improve the response rate. While not as high a priority as roads and of resources between Works and Property footpaths, unsealed car parks continue to divisions ensured a successful outcome with Asset Condition Data for Pavements receive attention, with 3,000m2 of sealing work works completed before the scheduled time and Major projects included an intensive laboratory undertaken in 2004-05. The main project this on budget. assessment of existing pavement and subgrade year was Towradgi Park, Towradgi. soils from Winnima Way, Berkeley. The Wentworth Street Upgrade project’s scope was to assess the potential to Safe Working Environment Works on the second stage of a major upgrade of rehabilitate this failed road pavement using Consistent with the corporate OH&S strategy, Port Kembla’s commercial centre commenced in in-situ stabilisation. Testing showed the soils to our Works Division carries out the development, February 2005. This stage is programmed to be be unsuitable for the type of binder used. A two implementation and review of site management undertaken over two fi nancial years with 50% pass process using fi rst lime followed by cement plans and safe work methods for construction of the works completed this year. These involved binder was recommended for use. and maintenance activities. These plans also the replacement of the footpath between the include environmental management processes. major intersections commencing at the Church Street end and progressing towards Darcy Road A full review of safety systems was undertaken intersection. Outlook for 2005-06 to ensure that safety hazards were identifi ed, and A review of the structure of the Coordination between the works gangs, shop that correct processes are applied. As a result, a technical support area, including owners and the community helped minimise number of new hazards were identifi ed such as session planning, will be disruptions to the area. The works are of a the use of invertors in trucks and the procedures undertaken in the coming year to diffi cult nature, due to the age of the existing involved in using Sydney Water standpipes. improve the geotechnical assessment assets (both ours and those of other utilities) and process. This area of our operations general security of the area. Although this has Site safety inspections are carried out on a is facing additional pressure due increased the duration and cost of concurrent regular basis, to raise overall safety awareness to the complexity of the reports projects by Telstra and Integral, it greatly and assist in the early identifi cation of potential required for land development in extends the future viability of the works. workplace hazards. The inspections involve site less than ideal locations. visits, discussions with staff and reviews of safety management plans. Outcomes are conveyed to Technical Support staff at the time of the visit. Geotechnical Assessments Kilometres of Cycleway Number of Pram Ramps Constructed per Year Constructed per Year In general, the majority of our safety inspections This year, 492 geotechnical assessments were resulted in the identifi cation of further completed compared to 284 in 2003-04. improvements. These consisted of better site The assessments comprised 323 development 10 kms 140 housekeeping, improved control measures application reviews; 62 geotechnical reports for for vehicles and pedestrians, and improved Council assets; and 107 investigations of road 8 120 127 125 124

understanding of the overall safety systems pavement and surfacing. 8.14 being used. A total of 204 safety inspections 6 100 were conducted in 2004-05, fewer than the The number and complexity of geotechnical 107 4 80 targeted ﬁ gure of 288 due to stafﬁ ng shortages issues continues to increase as more and 5.47

and increased workloads. Following the more land previously considered as marginal 2.96 2.33 78 implementation of our new safety management and unsuitable is now being considered for 2 60 1.08 system, new safety inspection targets will be development. This is reﬂ ected in the increasing 03-04 03-04 00-01 01-02 02-03 04-05 developed. number of days per review. The percentage of 0 00-01 01-02 02-03 04-05 40 reviews completed within the target timeframe Our commitment to maintaining We have increased the number of and extending the cycleway pram ramps constructed from the Lost Time Injuries of 14 days was also affected by the lack of network is evident with 19km of previous year and will continue Within the last twelve month period we suitable replacement staff during periods of new cycleway constructed during to work closely with community achieved a 20% reduction in lost time injuries. extended leave. the past ﬁ ve years. groups to identify potential new sites.

wollongong city council annual report 2004-05 infrastructure performance against objectives 41

Field geotechnical advice and guidance was also provided for roadworks and pavement construction, including in-situ stabilisation, in Winnima Way, Berkeley; Williamson St, Tarrawanna; Dean St, Warrawong; Angel St, Corrimal; and Waldron St, Mt St Thomas. The percentage of nominated pavement segments tested this year increased substantially to 71%.

Defl ection Testing Other geotechnical investigations for major road reconstruction, bridges, pavement and footpath designs were a greater priority this year and limited our capacity to undertake defl ection testing. In addition, this type of test has been limited in recent times due to prolonged drought conditions yielding abnormal soil conditions. Defl ection testing at this time would give misleading results.

Improving Pavement Condition The proportion of segments with current test data showing pavements in sound condition is increasing. This reﬂ ects the success of the diversiﬁ ed pavement construction and surfacing programs introduced in 1993, enabling a greater proportion of pavements to be treated.

Left: Kevin Bogie, Geotechnical Services Technician, testing soil moisture levels.

Average Number of Days per Geotechnical Reports Geotechnical Report Completed within the Target Timeframe of 21 Days

22 100%

20 80 21.4 20.7 75 19.9

18 60 73 19.3 68 65

16 40 53

14 14.4 20 03-04 00-01 01-02 02-03 04-05 03-04 12 0 00-01 01-02 02-03 04-05 The average number of days per Investigations of this nature can report has remained relatively vary widely in their scope, making consistent over recent years. it impossible to obtain all test results within the target timeframe.

Kilometres of Footpath Kilometres of Footpath Percentage of Unsealed Car Number of Geotechnical Average Number of Days per Percentage of Reviews Requiring Maintenance vs Constructed Parks vs Car Parks Sealed Development Application Geotechnical Review Completed within the Target Kilometres Maintained Reviews Timeframe of 14 Days

15 (‘000) m2 8 kms 150 (‘000) m2 350 30 Days 100% 13.58 13.58 13.58 12 13.58 7 120 300 24 80 27.7 329 7.81 323 135.04 135.04 12.38 81 129.92

9 6 90 119.73 250 18 60 72 71 66 6.34 6 5 60 200 12 40 47 209 202 12.7 8.4 8.3 4.75

3 4 30 150 186 6 20 3.81 3.91 3.76 5.8 3.48 1.51 13.18 3.90 2.51 3.00 1.91 0 03-04 03-04 03-04 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 03-04 00-01 01-02 02-03 04-05 00-01 01-02 02-03 03-04 04-05 0 3 0 01-02 02-03 03-04 04-05 100 0 0

required actual The stepped-up program has unsealed sealed The demand for geotechnical The average number of days taken While the percentage of reviews This year has seen a reduction in resulted in the equivalent of 8km Although not as high a priority as reviews continues to increase to conduct geotechnical reviews completed within the timeframe the number of kilometres requiring of footpath being constructed this roads and footpaths, unsealed due to the complexity of the sites was reduced this year, but still of 14 days improved this year, it maintenance due to Council fi nancial year. car parks continue to receive undergoing subdivision. Last year’s remains higher than previous years still falls short of our target. We stepping up its program to fi x attention. In 2004-05, 3,000m2 of reduced number was principally due to the increased complexity are implementing processes to deteriorated footpaths. sealing work was undertaken. due to insuffi cient resources. of reviews. improve performance in this area.

wollongong city council annual report 2004-05 42 infrastructure performance against objectives

Illawarra Escarpment Geotechnical Design Research As part of ongoing support into research of Stanwell Park Reserve Amenities - Outlook for 2005-06 landslip prone areas, we have provided funding Sydney Water Pumping Station to the University of Wollongong over the The Design Division worked with Sydney Water Increased expenditure on past fi ve years to progress this objective. to replace two aging amenities at Stanwell Park infrastructure over the next This has been matched by funding from other Reserve with a modern structure incorporating fi ve years will place signifi cant organisations. Railcorp, who had previously disabled facilities and water saving devices. demand on resources to undertake pulled out of the research program two years Sydney Water was able to locate a large pumping investigations and prepare design ago, has now rejoined the research team as station on the south side of the building with plans for these works. This will an industry partner with a commitment of minimal visual intrusion into the reserve. need to be carefully monitored in $200,000 over the next fi ve years. This is the coming year. supplemented by equivalent grants from North Dalton Park - Perimeter Fencing Designs were completed for the provision of We will also progress design SEMC and DOTARS making a total work for the Whytes Gully Waste contribution of $600,000. perimeter fencing. Investigations will continue into the installation of sports fi eld lighting to Disposal Centre, fi nalise master allow night use of the facility. plans for the Wollongong Foreshore Part of this research includes four real time Precinct Project and MacCabe landslide monitoring stations, that are working Replacement of Roof at Corrimal Park Precinct, and complete all remotely with output data automatically design work for the new Thirroul transmitted to the university. Memorial Park The roof at Corrimal Memorial Park was Community Centre and Library. This network is being supplemented by another infested with termites and determined to be station near Geelong, in Victoria. These unsafe following structural investigation. recorded minor land movements following rainfall in early 2005 and again in June, A replacement roof was designed and Kawasaki Bridge at Wollongong Botanic demonstrating the successful operation of the constructed in durable steel with metal roofi ng Garden stations. to ensure the ongoing use of this facility. The timber bridge located in the botanic garden, which was donated by Kawasaki City, had The research program was of interest at several Footpaths at Bartons Gully, Wombarra deteriorated to the point where access was closed international geotechnical conferences. In May Plans and specifi cations were prepared for the to the bridge. The Design Division investigated this year the real time monitoring stations construction of a boardwalk footpath, adjacent this structure and prepared specifi cations for were presented in a paper to the International to Bartons Gully, Wombarra, to allow safer remedial works to the timber structure to ensure Conference on Landslide Risk Management in pedestrian access along this stretch of road. this bridge remains a focal point of the garden. Vancouver, Canada. The paper was very well received and verbal feedback indicated that the Bellambi Neighbourhood Centre Thirroul Streetscape Improvements monitoring stations are likely to be world Plans and specifi cations were drawn up for The project was delayed due to investigations leaders in this type of monitoring. Particular extensions to the Bellambi Neighbourhood and negotiations into the provision of interest came from geotechnical professionals Centre to provide additional community rooms underground power. The costs to provide this in Italy and the US Geological Survey. and offi ce space. The construction works will be option were estimated to be up to $2 million. completed by August 2005. This is attributed to the complexity of working GIS based geotechnical modelling of the within existing footpaths that already carry escarpment was upgraded with a new model Cycleway Bridge Over Hewitts Creek many utilities such as water mains and fi bre incorporating water fl ows and colluvium Structural investigations were undertaken on optic cables. The project’s design is now being wetness. Draft maps from this model have been this cycleway bridge. The large steel beams reviewed with a view to proceed with the prepared and are to be tested and validated over had been affected by corrosion due to the streetscape upgrade, excluding the proposal to coming months. close proximity of the ocean. Specifi cations underground the existing power cables. were prepared to repair and treat the beams and upgrade the deck and handrails of this Below: New viewing platforms at Mt Keira important link on the northern cycleway. Lookout.

Number of Geotechnical Reports

60 62

45 44 41 41

40 40 03-04 35 00-01 01-02 02-03 04-05 The increased number of geotechnical reports undertaken for Council reﬂ ects a greater budget allocation for the construction and maintenance of infrastructure assets.

wollongong city council annual report 2004-05 infrastructure performance against objectives 43

Helensburgh Skate Facility The project is currently under construction Whytes Gully Waste Disposal Centre Development of the master plan featured and is scheduled for completion in 2005-06. The master plan for the future development of extensive community consultation into the Stage One, street trees and footway widening, the Whytes Gully Waste Disposal Centre is now layout and future use of the park. Design plans, is now complete, and Stage Two and Three, complete. The plan incorporates a new access incorporating a skateboard facility, will be footway upgrades and further road widening at road, dual weighbridge, waste transfer station, prepared in the fi rst quarter of 2005-06 with intersections, is underway. revolve centre and a green waste processing area. construction scheduled to commence in the The fi rst stage, consisting of the new access road fourth quarter. Thirroul Community Centre and Library and full weighbridge, is currently being designed Following extensive community consultation, with construction to occur in late 2005. MacCabe Park Precinct Master Plan a draft concept plan was presented to the Unfortunately we were not able to progress community in October 2004. This was achieved Wollongong Foreshore Project the master plan due to it being linked to the through a series of meetings, shopping centre The project incorporates the entire foreshore Wollongong City Centre Revitalisation Strategy. listening posts and via the Council website. area from Puckeys Estate in the north through A key component of the strategy is the Public Many residents provided their opinions on to Bank Street in the south. The objective is to Domain Master Plan that incorporates aspects the proposed make-up of the centre, that will prepare a complete master plan for the entire of MacCabe Park and the surrounding area. The include a hall, meeting and community use foreshore area. A multi disciplinary team has project will recommence following the successful space as well as a district-level library. been set up within Council to look at key adoption of the city centre strategy. issues such as enhancements to public space, The next phase of the consultation process was urban design, future development controls, City Beach Landscape Upgrade held in March 2005 with residents asked to have traffi c and access issues. Council has also The improvement works span the construction their say on the art works to be featured around received a $100,000 grant from the Department of a shared way, an upgrade to street furniture, the interior and exterior of the building. An of Infrastructure, Planning and Natural improved street lighting, and the creation of a art plan workshop was held to garner ideas and Resources to assist with the development of viewing platform. Construction will continue concepts, with the information used to formulate this master plan. into the new year and incorporate a car park a draft art strategy plan for the new centre. in Quilkey Place, and landscaping of Andrew The fi nal concept plan will be available in July The project is in its initial stages with Lysaght Park. 2005 with the lodgement of the development preliminary community consultation application for the new centre. Construction is undertaken and investigations covering traffi c Wentworth Street Upgrade expected to commence early in 2006. and urban design have commenced. These will This signifi cant project will transform Port principally defi ne current issues within the study Kembla’s main street. The list of works include area that will allow the preparation of a range of installation of street trees, footway widening and Below: John Madry, Landscape Architect in our Design options. The work will continue into the next intersection improvements. Division, inspecting the City Beach Viewing Platform. fi nancial year.

wollongong city council annual report 2004-05 44 infrastructure performance against objectives

Floodplain Management Identifying Flood Areas Within the City The identifi cation and categorisation of properties into fl ood risk precincts continued throughout the year. The precincts are identifi ed in terms of their exposure to fl ood risk within the catchment. This assists us in determining appropriate forms of development to reduce the risk to life and property. An additional 950 properties were identifi ed and categorised this year, with particular focus in the Allans Creek catchment and properties within Towradgi Creek and Hewitts Creek.

Mullet Creek Floodplain Management Plan We have invested a considerable period of time in refi ning the hydrologic and hydraulic computer models that determine the quantity of rainfall over the Mullet Creek catchment, as Above: Pas Silveri - Floodplain Management Assistant Manager, inspecting Allans Creek, Lysaght Oval. well as corresponding fl ood levels and velocities. Outlook for 2005-06 This was due to the need to have confi dence in The Towradgi Creek - Railway Street the model’s output and as a result of community culvert upgrade will involve the feedback from the public exhibition period. provision of increased stormwater Fairy Creek/Cabbage Tree Creek The future development of West Dapto will rely capacity to the existing underground Floodplain Management Plan on this model and it was important to ensure structure. The existing drainage Delays were experienced with this study because it was built correctly. The fl ood study report is pipeline has limited capacity and of complications with the hydrologic computer being drafted. The next phase will be to consider considerable fl ooding occurs during model and the beach bar at the Fairy Creek appropriate fl ood mitigation measures. extreme rainfall events. The proposal lagoon. It was important to fi nd solutions to will investigate replacing the existing these problems so future model predictions New Policy for the Management of pipes with larger culverts. We will could be relied upon. Flood Prone Land design new culverts taking into Our new Managing Our Flood Risks account the various constraints Progress has been made and the extent of Development Control Plan 54 provides a on the site. This will be followed fl ooding over the catchment under various policy on development controls within fl ood by construction that will either be fl ooding scenarios is being done. This will then prone areas. This will ensure that appropriate carried out by our own workforce feed into the calculation of fl ood damages, as development occurs within catchments across or put out to tender subject to well as assisting in determining appropriate our city. The new policy defi nes the level of resourcing. fl ood mitigation measures. fl ood risk and the type of development that is appropriate for each risk precinct. The policy is The Hewitts Creek - Lachlan Street culvert inlet improvements will Progress has been made on resolving the steps specifi c to the Wollongong region and refl ects required to determine the appropriate values the behaviour of the local catchments. assist in reducing its potential to block during extreme rainfall events. of the parameters in the hydrologic computer The project will also ensure that model. The behaviour of the beach bar is now Flood Information for 149 Certifi cates overfl ows re-enter Hewitts Creek on better understood and included in the computer Information relating to constraints such as the downstream end. model. fl ooding may be obtained through a Section 149 Certifi cate that is issued by Council under Whartons/Collins/Farrahars/Bellambi the Environment Planning and Assessment The major issues raised by the community Gully/Bellambi Lake Floodplain Act 1979. We are progressively undertaking an include maintenance of riparian vegetation, Management Plan extensive review of the fl ood information as blockage of culverts and enlargement of certain The development of a comprehensive fl oodplain part of investigations into each catchment drainage structures. These measures are included management plan for these catchments has just across the city. This work will continue for a in the plan where appropriate. commenced. The delay was due to diffi culties number of years. experienced in recruiting appropriate resources. Flood Mitigation Works The collection of survey information across the catchment was this year’s major task. The Allans Creek Floodplain Management Flood mitigation works were commenced in the work involved the identifi cation of all existing Plan Fairy Creek catchment, in addition to channel works in the section of watercourse between the culverts, pipes, bridges and channels along the The preparation of this plan continued Illawarra Rail Line and Bodes Bridge (Flinders creeks within the catchment. New technologies throughout the year. The main component St). The projects will provide greater capacity of laser scanning and aerial photography were was the analysis of a major mitigation scheme for this section of watercourse and control used to developed an accurate picture of the in the lower catchment in the vicinity of the fl ooding in the lower areas of the Fairy Creek existing landforms within the catchment. F6 freeway. Following this, the draft fl oodplain catchment. Works were also completed at Black risk management plan was completed and Diamond Place, Bulli, with improvements made A fl oodplain management committee is now placed on public exhibition during April/May to the existing detention basin embankment in place for this catchment. The committee 2005. Community feedback on the draft plan and spillway. This will prevent overfl ows being will be convened early next year to commence was taken into account in the fi nalisation of directed towards Beacon Ave and ensure they the process of preparing a fl ood study for the the plan. re-enter the channel downstream. catchment. wollongong city council annual report 2004-05 infrastructure performance against objectives 45

Condition of Public Works Section 428 Report Annual Maintenance Council owns or controls approximately 615 building assets with an estimated reinstatement value of approximately $300 million. Based on commercial sector comparisons, the estimated cost for annual maintenance of Council’s buildings is 2-3% of the building value or $6 million. Maintenance funding for 2004-05 was increased by $500,000 per annum to reﬂ ect the need for improvements to the condition of Council’s building assets.

Condition of Public Works - June 2005 Evaluation

Asset Type Number of Length Area (m2) Current Estimated Annual 2004-05 Records (km) Replacement Restoration Depreciation Maintenance Cost Cost Expenditure (to nearest $1,000) Roads Surfaced 3,955 1,026 8,281,424 $672,716,405 $191,213,635 $14,280,661 $5,651,000 Unsurfaced 43 12.62 57,353 $2,007,375 $856,690 $114,706 $29,000 Car Parks Surfaced 192 17 315,297 $23,775,875 $4,052,832 $485,172 $339,000 Unsurfaced 75 5.30 119,881 $4,486,475 $1,600,546 $223,708 Kerb & Gutter 6,990 1,575.46 0 $236,023,256 $40,587,192 $4,720,639 $198,000 Footpath 1,524 331.29 499,409 $52,437,945 $20,241,047 $1,310,949 $1,848,000 Cycleways 159 72.94 183,837 $12,868,590 $1,286,859 $321,715 $136,000 Guard Rails 188 25.90 0 $5,180,540 $2,766,492 $220,173 $32,000 Bridges 46 11,120 $22,796,000 $6,861,596 $284,950 $7,000 Footbridges 84 3,469 $4,856,600 $1,182,582 $97,132 $11,000 Major Culverts 58 1,050 5,577 $10,316,525 $617,529 $128,957 $84,000 and Causeways Drainage $222,945,243 $4,545,955 $2,786,816 $712,000 Roadside Signage 35,584 $2,691,431 $479,075 $269,143 $70,000 Furniture Bus shelters 318 $2,931,780 $1,764,280 $230,200 $157,000

Notes The data for roads includes all roads for which Council has full or some degree of responsibility. This fi gure has been reduced from the previous fi nancial year because a duplication of quantities had occurred whereby some of the car park fi gures were included in the roads totals.

Road Pavement Segments Percentage of Pavement Expenditure versus required expenditure on categorised with Test Data Indicating Segments with Current Test infrastructure assets (eg $ per km for roads, kerb and guttering, footpaths). Sound Condition Data

75% 92% Roads Footpaths Kerb & Gutter

2000-01 Required $11.60m $1.09m $3.04m 74 90 91.6 90.6 90.2

Actual $4.46m $1.45m $0.39m 74.1 73 88 2001-02 Required $14.60m $1.29m $4.65m 73.6 73.4

Actual $3.59m $1.26m $0.39m 72 72.9 86 72.7

2002-03 Required $14.60m $1.28m $4.65m 84.7 71 84 Actual $2.40m $1.47m $0.90m 83.4 03-04 00-01 01-02 02-03 04-05 03-04 2003-04 Required $14.60m $1.28m $4.65m 70 00-01 01-02 02-03 04-05 82 The proportion of segments Much of this data was obtained Actual $4.07m $1.13m $0.17m showing road pavement in sound in 1986 to 1992 and will soon 2004-05 Required $14.60m $1.28m $4.65m condition is showing a slight but become obsolete. An increase in consistent increase. This reﬂ ects this activity will be required in the Actual $6.06m $1.84m $0.20m the success of the diversiﬁ ed coming years to maintain this level pavement construction and of current pavement structural surfacing programs introduced in data. 1993, enabling a greater proportion of pavements to be treated.

wollongong city council annual report 2004-05 46 infrastructure performance against objectives

Local Government Requirement Approved Rating Plan and the Estimated Additional Works Carried Out on Private Property Revenue Expected to be Raised - Under Section 67 Year Total General Income and Estimated Additional General Minimum Rate Variation Income • 34 Arunta Drive, Thirroul - Creek embankment restoration. 2004-05 5% *$1.66m 2005-06 5% *$3.38m •51 George Street - Replace bridge. The fi nal stage of this work was planned 2006-07 5% $5.14m to commence in February 2005. However, 2007-08 4% $6.93m following negotiations with the resident, the 2008-09 4% $8.84m work was postponed. The bridge has been delivered and quotes have been obtained for *Based on actual Ministerial increases to General Revenue of 3.5% in 2004-05 and 2005-06. The its installation. A number of issues concerning actual additional General Revenue raised through the rate increase has been approximately $1.24m the foundations of the existing bridge and their and $2.53m respectively. impact on the foundations designed for the new bridge have been identifi ed and are being resolved. The bridge will be installed early in the 2005-06 fi nancial year. Approximately 50% of the work was carried out in 2004-05.

Special Rate Variation The 2004-08 corporate plan introduced a landmark program to redress the critical shortfall in infrastructure asset funding for Wollongong City Council. The ﬁ ve year program provided an additional $250k per annum for recreation assets, $500k per annum for buildings, and an additional $2m for infrastructure construction and maintenance in 2004-05 (detailed below), with an incremental increase of $2m per annum over the next four years.

To assist in funding this commitment to the future viability of community assets and safety, we sought and were successful in gaining approval from the Minister for Local Government for a ﬁ ve year rating strategy. The above table shows the approved rating plan and the estimated additional revenue expected to be raised through the plan.

The implementation of the rating plan was the ﬁ rst step in a fundamental and necessary adjustment to the underlying ﬁ nancial structure of our operations, to ensure the city’s viability well into the future.

It was recognised that the revenue increases proposed in the fi ve year plan would not by themselves place Council in the fi nancial position where it needed to be in the future. There is need for continued effort in driving effi ciency and rationalising services (including assets). In response to this need, the fi nancial revision strategy and asset management review programs were included in the 2005-09 corporate plan to provide a targeted fi nancial position over the period.

The table opposite provides a detailed listing of the delivery of additional infrastructure works provided from additional budget allocations and rate revenue.

Left: John Madry, Design Division, inspecting the Wentworth Street upgrade. wollongong city council annual report 2004-05 infrastructure performance against objectives 47

Application of Additional Rates Increase

Project Description Application of Existing Total Project Category/Comments Additional Funding Expenditure Maintenance for These $‘000 Funds $‘000 Projects $‘000 Civil Infrastructure Waldron St, Mt St Thomas 80 79 159 Roads - renewal 35 0 35 Drainage - maintenance 35 0 35 Drainage - renewal 150 79 229 Mt Ousley Rd - Traffi c facility 13 1,447 1,460 Roads - renewal 20 0 20 Footpath and cycleway - renewal 33 1,447 1,480 Williamson St, Tarrawanna 163 56 219 Roads - renewal East Corrimal Commercial Centre 63 70 133 Footpath and cycleway - renewal Bellambi boat ramp 25 109 134 Drainage - renewal Coolabah Rd, Dapto 45 0 45 Roads - renewal 40 0 40 Drainage - renewal 85 0 85 Winnima Way, Berkeley 170 17 187 Roads - renewal 65 0 65 Drainage - maintenance 235 17 252 Hayes Lane, Dapto 29 0 29 Roads - renewal Wentworth St, Port Kembla 100 456 556 Footpath and cycleway - maintenance 17 0 17 Footpath and cycleway - renewal 117 456 573 Traffi c facilities 78 77 155 Roads - resealing New bus shelter installations 100 104 204 Bus shelters - renewal Reseals 922 967 1,889 Roads - resealing Total Expenditure for Civil Infrastructure 2,000 3,382 5,382 Recreation and Park Assets Hill 60 walkway repairs 17 0 17 Track and walkway restoration Brighton Beach steps 20 0 20 Replacement of worn and dangerous steps Botanic garden Mercury Fountain repairs 3 0 3 Stage 1 repairs to fountain Public risk - Sports fi elds fencing 99 1 100 Replacement of failing fences to address public risk Replace and repair site containers 1 0 1 Replacement and repair of failing and non compliant park storage containers Repair fi eld lighting - Figtree Oval 10 0 10 Training light restoration Mt Keira Summit Park 45 133 178 Lookout restoration Kawasaki Sister Bridge 55 32 87 Restoration of bridge to address wood rot Total Expenditure for Recreation and Park Assets 250 166 416 Buildings Safety equipment 33 0 33 All works completed Distribution board upgrade 72 4 76 Additional scheduled maintenance - Various 379 0 379 projects/buildings Additional unscheduled maintenance - Various 16 0 16 projects/buildings Total Expenditure for Buildings 500 4 504 Total Additional Asset Renewal and Maintenance Expenditure 2,750 3,552 6,305

wollongong city council annual report 2004-05 48 waste management performance against objectives

waste management

Above left: Jake Pross, participates in one of our Program Goal Effective management and minimisation of waste community waste education programs. collection and disposal whilst encouraging commercial and residential Above right: Kylie Walker, Engineering Services Division, recycling. giving instructions on how to manage a compost.

Waste Management Expenditure Waste Management Expenditure Waste Disposed to Landﬁ ll Domestic Waste Services vs. Total Council Expenditure

Functions: Total Waste Management Collection, Recycling and Disposal $17.637m 110 (‘000) Tonnes 75 (‘000) expenditure was $17.637m or 11.32% of total Council 105 60 110.27

expenditure. 74.04 73.05 72.07 71.10 71.30 109.21

100 45

30 Waste Management Income Waste Management Income 95 93.09 vs. Total Council Income 98.58 90 15 94.00 Functions: Total Waste Management Collection, Recycling and Disposal $18.208m 03-04 income was $18.208m or 0 00-01 01-02 02-03 04-05 03-04 85 00-01 01-02 02-03 04-05 11.84% of total Council We have achieved an excellent The number of domestic waste income. result in further reducing the services is largely stable, amount of waste going to landﬁ ll. only affected by the release This can be largely attributed to of new subdivisions. Around our ongoing community education 1,000 additional services were programs on waste reduction. introduced this year.

wollongong city council annual report 2004-05 waste management performance against objectives 49

Outlook for 2005-06 Waste Collection Services This was accomplished through interactive The domestic waste, recycling and green waste workshops for all community members, The next stage of the development of collections for 2004-05 were essentially the regardless of their language, religion, age, Whytes Gully Waste Disposal Depot same as the previous year. Current domestic physical or mental capacity. Glengarry also will commence with construction of waste services provided to the community are provides full wheelchair access, physical and a road network and weighbridges. working well. Community education programs virtual tours, and a range of activities to suit It is anticipated that a development ensure that the services are used effi ciently and all ages. In 2004, these included the Illawarra Muslim Community, Fernhill Centre for application for the transfer station effectively, resulting in reduced volumes at our Rehabilitation, CHAIN, Jarrah Disability will be lodged by June 2006. landfi ll resources. Trust, Headway, local schools, pre-schools, high Waste Education and Communication schools, tertiary and overseas groups. Implementation of New Initiatives In accordance with the requirements of the School Competitions to Promote Waste EPA Landfi ll Licence at Whytes Gully, a new Management and Minimisation stormwater pond and two leachate dams were The ‘Be a Musical Marvel and Make Your Collection, Recycling constructed this year. Two new leachate dams Own Instrument’ school competition was will be commissioned in the second half of conducted from July to September, 2004. Infant and Disposal 2005. The dams will increase storage volumes and primary students were invited to design Waste Management Policies for landfi ll leachate to reduce the risk of and make their own musical instrument from We remain fi rmly committed to the reduction overfl ows during excessive wet weather. The recyclable materials, with a view to encouraging of waste going to landfi ll. Our domestic waste stormwater pond will improve quality of runoff students to think creatively about the use of collection services consist of weekly garbage from the areas around the landfi ll. This will be common resources. Primary students were given services, fortnightly recycling and green achieved through the use of aquatic plants and a an additional challenge to try and make an waste services and an annual clean up service. longer fl ow path for the stormwater. instrument which could change its pitch. Residents are given a price incentive to use small capacity garbage bins and, at present, Sponsorship, Events and Promotions In all, 76 musical instruments were entered approximately 95% of households use either the Informative stories appeared in selected media into the competition from eight schools within 80 litre or 120 litre garbage bin, instead of the on a range of topics, including new recycling the Illawarra area. The students came up with 240 litre bin. options for small businesses whereby modifi ed innovative and highly creative entries including recycling bins are made available to suit either a disco harp, a drum kit made of pizza boxes The structure of prices and the provision of all paper or all containers. Other areas covered and lids, calypso drums and guitars. green waste and recycling facilities at the waste included the promotion of Earthworks courses disposal depots at Helensburgh and Whytes to people from a Non English Speaking Waniora Public School was awarded fi rst and Gully also encourage residents to reduce waste Background (NESB); the annual household second prizes in the primary school category disposed of by landfi ll. The Green Team visits chemical clean out; school competitions; Planet with a student from St Therese School taking people in their homes to demonstrate how Ark’s Christmas card and cartridge collection; out the Infants section. The winners were to use waste bins wisely in order to reduce small bin options; school holiday activities; and awarded a cheque for their efforts along with contamination in the green waste and recycling phone book recycling. framed certifi cates and a waste recovery pack. collections. RUM - Return Unwanted Medicines The Viva la Gong street party in October Waste Levy 2004 was conducted as a ‘waste wise event’. The RUM program continues to work well. Under NSW Government legislation, a waste Recyclables and organics were collected Operating year round, it invites residents to levy is applied on any wastes being landfi lled. with waste management staff providing bin return any unwanted medicines to their local The waste levy applicable to the Illawarra, monitoring services. Furthermore, this event pharmacy. The program is advertised regularly Hunter and Central Coast regions is set to rise provided an excellent opportunity for public in the Advertiser newspaper, in addition in July 2005, from $13.20 per tonne to $15.00 education on waste management options. to information fl yers being made available per tonne (an annual increase of $1.50 per tonne from public libraries and at Level 6 of our plus CPI). Free Syringe Disposal administration centre. The free ‘no questions asked’ syringe and sharps National Recycling Week disposal program was consolidated during In order to promote National Recycling Recycling Collected Recycling Service 2004-05, with 27 pharmacies regularly Week, full page feature articles appeared in Participation Rate providing their customers with this service. the Illawarra Mercury and Advertiser. These Suburbs with participating pharmacies include covered various aspects of recycling, the activities Balgownie, Bellambi, Bulli, Corrimal, Cringila, 16 (‘000) Tonnes 100% of Glengarry Cottage and the Green Team, Dapto, Figtree, Gwynneville, Helensburgh, information on where domestic recycling goes

15.5 80 91 Keiraville, Port Kembla, Thirroul, Unanderra, 89 89 15.96 88 88 after its collected, and promotion of the beach Warrawong, Windang, Wollongong and recycling cages. The event featured a display in Woonona. This campaign is taking effect, with 15 60 the Council foyer and a manned exhibition in signifi cantly fewer sharps in the recycling and the Crown St Mall from Tuesday to Friday of 14.5 40 green waste collections than in previous years. 14.49 that week. Promotional leafl ets were distributed 14.35 14.87 14.72 at the displays, public libraries and community Recognition 14 20 centres. A number of workshops were also Glengarry Cottage, Wollongong’s Waste conducted at Glengarry Cottage, including a Education and Visitor Centre, was recognised in 03-04 00-01 01-02 02-03 04-05 03-04 13.5 0 00-01 01-02 02-03 04-05 tour of the materials recycling facility, a green November 2004 when it was awarded fi rst place We have witnessed an increase in We continue to attract high cleaning workshop and craft classes to make the amount of recycled material participation rates for our recycling in the Illawarra Business Awards 2004 Access Christmas gifts from reused items. Musical collected this year. This can services, with this year’s increase Category. The award recognises organisations be attributed to our ongoing contributing to the record level of instrument entries from our school competition community education programs recycling material collected, close that provide access and participation for all were also on display in the Council foyer. and the work of our Green Team. to 16,000 tonnes. members of the community.

wollongong city council annual report 2004-05 50 waste management performance against objectives

Waste Information on the Internet The requests were of a routine nature, mainly These licences require water quality testing All waste management and minimisation for street sweeping and litter collection and all to be conducted and reported to demonstrate information can be easily accessed from our were on public land. that waste water discharges of leachate to the website. Collection information, annual sewer, and stormwater to streams, comply household clean up, a range of waste fact sheets, Green Team Activities with the relevant conditions in the licences. and details of school competitions are just some The Green Team continues to educate the During 2004-05, Council complied with all of the waste topics now available. community in relation to the correct use of the these requirements. We also liaised with the domestic waste collection service. During the Department of Environment and Conservation Waste Service Information Kits year, 530 households were visited to resolve at regional waste group meetings and assisted The annual waste information kit was problems in utilising the service. The team also with the organisation of the annual household distributed to all households in the Wollongong delivered waste reduction presentations to 25 chemical collection service. area. This year’s kit contained a collection local schools and 28 community groups. calendar, a household clean up leaﬂ et and a ﬂ yer Materials Receival and Transfer outlining the advantages of smart shopping and Placement of 240 Litre Bins Facility at the Wollongong Resource plastic bag reduction. in Public Places Recovery Park The programmed installations of 240 litre Planning is underway for the establishment In addition, a welcome kit was made available litter bins within commercial areas, public of a resource recovery centre that involves the to all new tenants and property owners in the reserves and beaches throughout the city is now progressive development of the Whytes Gully area, via local real estate agents. It contained complete. The number and location of litter Waste Disposal Depot to provide a materials information on how to use the waste bins bins is being constantly monitored to ensure recival and transfer facility. The project will correctly, in addition to the annual household that community needs are met. inlude new weighbridges, amenities and a small clean up brochure, waste depot information, a vehicle transfer station. Design plans have been collection calendar and a letter of welcome to Meet Operating Requirements for the developed to concept stage, along with detailed the neighbourhood. Waste Disposal Depots plans for the road design. Both the Whytes Gully and Helensburgh Litter Complaints waste disposal depots operate under licences In total, 452 requests were received for litter from Sydney Water and the Department of removal during the year. These were all Environment and Conservation. Below: Dave Storm, Engineering Services Division, managing the waste at Whytes acted upon. Gully Waste Disposal Depot.

Domestic Waste Collected Green Waste Participation (kg/service) Rate

10.0 kg 100%

8.0 9.3 80 9.0 8.8 8.5 8.5

6.0 60 56 56 55 51

4.0 40 53

2.0 20 03-04 03-04 00-01 01-02 02-03 04-05 0.0 00-01 01-02 02-03 04-05 0 Although small fl uctuations Participation rates have remained have been experienced over the fairly constant over the years and past fi ve years on the amount is a refl ection of our community of domestic waste collected education initiatives to encourage per service, the result is very households to compost their green satisfactory. waste at home.

Contamination of Green Recycling Collected Green Waste Collected Contamination Rate for Annual Clean Up Collected Number of Commercial Waste (kg/service) (kg/service) (kg/service) Recycling (kg/service) Premises Using Council’s Recycling Services

1.0 kg 10.0 kg 25.0 kg 2.5 kg 2.2 (‘000) Tonnes 550 9.7 10.0 9.6 9.5 0.8 8.0 9.4 20.0 2.0 2.0 500 24.4 22.3 511* 20.9 504 20.5 20.4 2.07 0.6 6.0 15.0 1.5 1.9 1.8 450 1.87 1.5 0.6 1.81

0.4 4.0 10.0 1.0 1.6 400 443 1.2 1.2 1.58 424 1.52 1.1 0.4 390

0.2 0.2 0.2 2.0 5.0 0.5 1.4 350 0.1 03-04 03-04 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 03-04 03-04 03-04 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 03-04 0.0 00-01 01-02 02-03 04-05 0.0 0.0 0.0 1.2 300 The trend data highlights a The amount of recycling material The volume of green waste Our community education program A lesser amount of material was The number of commercial sustained decrease in green waste collected per service continues collected per service has remained aimed at reducing contamination collected from our annual clean up premises using our recycling contamination rates and is largely to increase and has contributed relatively stable over the last three rates in the recycling service activities than the record amount service remains high, with only a attributable to the success of the to the record amount of 16,000 years. This is an excellent outcome continues to be effective. The Will recorded last year. Nevertheless, slight decrease evident this year. Will B Wise community education tonnes received this year. considering that our emphasis is B Wise program will be continued participation rates remain fairly *Note an incorrect ﬁ gure of 447 program. on households composting and into the new ﬁ nancial year. high with 1,870 tonnes collected was published in last year’s report. mulching their own green waste. in 2004-05. wollongong city council annual report 2004-05 environment and health performance against objectives 51

Outlook for 2005-06 Master planning work will be ﬁ nalised for the Illawarra Escarpment Management Plan. We will also manage the implementation of sustainable resource projects and development of alternative water sources for all recreational and natural resources facilities. environment and health

Trevor Brown, Environment Strategy Ofﬁ cer, Program Goal To have an environment that is sustainable, diverse and inspecting the estuary environment at conducive to a high standard of environmental and public health. Puckey’s Reserve.

Environment and Health Expenditure Environment and Health Expenditure Number of Environment Percentage of Industrial vs. Total Council Expenditure Complaints Premises Environmentally Audited Functions: Total Environment and Environment $1.861m 1,000 150 Health expenditure was Health $0.497m $3.944m or 2.53% of total Ranger Services $1.586m Council expenditure. 800 120 840 816 600 90 117 642 81 400 60 82 75 Environment and Health Income Environment and Health Income 518 vs. Total Council Income 34

200 357 30 Functions: Total Environment and Environment $0.088m 03-04 03-04 00-01 01-02 02-03 04-05 Health income was 00-01 01-02 02-03 04-05 Health $0.177m 0 0 $1.691m or 1.10% of total Ranger Services $1.425m This year, we experienced a The number of industrial audits Council income. further decrease in the number undertaken by our Environment of environmental complaints and Health Division is largely received. All complaints dependant on available resources. were investigated within our Furthermore, the program was performance indicator of 14 days. re-conﬁ gured in 2004.

wollongong city council annual report 2004-05 52 environment and health performance against objectives

Environment Estuary Management Program While the amount of clean ups conducted has The program known as Integrated Estuary levelled off at around 340 clean ups per year, Compliance with Management in Urban Wollongong has this is mainly due to limited resources available Environmental Legislation continued to progress towards protecting the to manage these activities and not from lack of Extensive liaison with Sydney Water has ecological, social and cultural values of our enthusiasm from our community. resulted in the implementation of the Illawarra coastal creeks and lagoons. During 2004-05, Wastewater Strategy and Priority Sewerage the data analysis and review report for Fairy, State of the Environment Report (SOE) Program for Coalcliff, Stanwell Park, Stanwell Towradgi, and Hewitts/Tramway creeks was The 2003-04 SOE report was completed in Tops and Otford. Improved water quality and fi nalised. The report identifi ed issues requiring November 2004 and released to the community public health benefi ts will be the outcomes from attention, such as pollution, loss of native shortly afterwards. Copies of the document the assessment of 63 applications to install on fl ora and fauna, sedimentation and entrance were also lodged with relevant government site sewage management systems. management. agencies and the report made available via our website. The document provides a Environmental Complaints Management Preparation of an estuary management plan comprehensive analysis of the condition of our The local community assists Council to protect has commenced to guide our response to these local environment, in such areas as air and water the environment by reporting incidents of issues in coming years. The plan is expected to quality, land, biodiversity, heritage, noise, waste environmental harm. During the year, 357 be completed in 2005-06 and will be informed management, social and sustainability. The environmental complaints were received and by studies relating to estuarine hydrodynamics, report identifi es the threats and pressures on all were actioned within 14 days of receipt. In sedimentation rates, bank stability and erosion, the environment and the responses which we, responding to these complaints, we contributed and water quality. These studies are underway the community and other agencies have made to reduced noise levels, improved water and with progress continuing to be overseen by to address these issues. This year’s report also air quality, and a general upgrade of the local the Estuary Management Committee. This is included a summary of the projects undertaken environment of many of our city’s residents. comprised of Council, NSW State Government as a result of the Wollongong Environment Overall, we recorded a decrease in the number and community representatives. Fund. of complaints from the previous year. Illawarra Escarpment Strategic Management Plan In response to the fi ndings of a Commission of Inquiry on the escarpment, Council has completed the Illawarra Escarpment Strategic Management Plan for this iconic feature of our region. The plan was developed with input from numerous state government agencies, a community reference group and the community at large. Throughout the exhibition period and beyond, there has been extensive consultation and information sharing with key stakeholders, including private land owners. Feedback was polarised depending on whether it was from landowners, developers, property speculators or from members of the community who are interested in the conservation and protection of the escarpment. A submission report was subsequently prepared by Council, along with another independently prepared by a consultant. Issues raised from these reports were considered in a review of the document and incorporated where appropriate.

Above: Tony Miskiewicz, The plan identifi es environmentally signifi cant The scope of the program was expanded during Number of Septic Systems with a copy of the most the year, to include ten additional estuaries Assessed areas of the escarpment and foothills, looks at recent SOE Report. current land usage, and identifi es appropriate from Tom Thumb Lagoon to Hargraves Creek, Stanwell Park. We have since applied for Opposite right: Water changes to existing land use zones to better 250 conserve and manage the conservation values of additional funding from the state government in education program for kids. the landscape. It also examines how planning 2005-06 to develop estuary management plans 200 239 policies can be consistently applied to public for these additional waterways.

and private land use along the escarpment, as 150 well as identifying voluntary land management Community Clean Ups Undertaken A fundamental aspect of a sustainable options. 100 environment is the partnership that is created 166 Following Council’s endorsement of the plan in between Council and the community. We are 63 50 18 May 2005, it was forwarded to the Minister for fortunate to have a highly motivated community Infrastructure, Planning and Natural Resources. that is actively involved in the removal of 03-04 0 01-02 02-03 04-05 rubbish and litter from public places. The Once the state government responds and any The number of septic systems issues raised are resolved, its implementation program, largely facilitated by our long serving assessed is dependant on the will be a major priority for Council, the state Rise & Shine Campaign, is extremely successful extent of building activity in non in engaging residents, organising clean ups and serviced areas. government and the community. *Statistics not recorded prior driving towards a sustainable environment. to 2001.

wollongong city council annual report 2004-05 environment and health performance against objectives 53

Rise & Shine Sustainable During 2004, the program’s branding strategy World Environment Day Environment Program was revised to better refl ect the combined vision More than 1,000 primary school students Our largest community clean up project is the of the community and Council. Consequently, attended the 13th annual celebration of World Rise & Shine Campaign held during Spring the program has been rebadged as Rise & Environment Day in June 2004 held at the each year. The 2004 campaign focused on public Shine - Sustainable Environment and now Wollongong Botanic Garden. The event brings education and the promotion of environmental encompasses activities throughout the year. together representatives from state government awareness and enhancement. Students were agencies and Council in order to stage a series encouraged to participate through tree planting Sustainability and Triple Bottom Line of workshops on many important aspects of the and other improvement projects, by developing In 2004-05 we continued to develop the environment. This year, we were also assisted environmental management plans for their concept of a relationship between the by students from Edmund Rice College and the schools and in communicating environmental ecological footprint of the community and its Illawarra Grammar School. In all, 26 interactive messages through poetry and visual art. measurement via Triple Bottom Line (TBL) workshops were held over fi ve sessions, making a indicators. These represent the economic, social total of 100 presentations to local students over A range of opportunities were used to promote and environmental impact that we have as a the one day. Each workshop was designed to overall environmental awareness to the wider society. In 2003-04 we reported on the fi rst incorporate the international theme for World community, including weekly newspaper ever ecological footprint of the Wollongong Environment Day ‘Green Cities - Plan for the articles, publication of an attractively illustrated area. This year, we have examined the TBL Planet’ and to provide hands-on opportunities calendar, and the highly popular Street of the indicators that were used to ascertain whether for students to discover how the environment Week program that recognises the efforts of these are the best measures for Wollongong. works. The sessions also focused on the issues residents to improve their local environment. Currently, the integration of TBL indicators they will face as future decision makers in Further recognition was given to schools, into our management system has commenced to relation to sustainability, water pollution, community groups and businesses through the measure and control our impact in these areas. catchment protection and local ecology. presentation of the annual Rise & Shine awards The embedding of TBL into the framework of in December 2004. how we conduct our business is the long term Environmental Education Programs strategy for us to achieve the sustainability goals. Promoting Ecological Sustainability In 2004-05, our environment team made a further 47 presentations to local schools and 127 presentations to community groups to promote ecological sustainability principles.

Achieving Milestone 5 of the Cities for Climate Protection (CCP) Program The CCP program is administered by the International Council for Local Environmental Initiatives. Achieving Milestone 5 is the successful outcome of an implementation program aimed at the reduction of carbon dioxide emissions from our own operations. This represents the zenith of achievement on this program towards sustainability. As such, Council in 2004-05 has signed to be a member of the Cities for Climate Protection Plus program. This program develops and implements sustainability strategies that reach beyond those of the initial CCP program, indicating our strong and ongoing commitment towards sustainability.

Another aspect of the CCP program is aimed Number of Community Clean Tonnage of Litter Collected Number of Presentations Number of Students at at identifying water saving initiatives within Ups Undertaken to Schools and Community World Environment Day our own operations. To this end, we recently Groups installed rainwater tanks on the roof of the administration building to service urinals. 375 140 Tonnes 250 1,500 This project provides an excellent example of sustainability initiatives that have a justiﬁ able

300 120 200 1,250 1,500 368 141.00 349 economic pay back period in conjunction with 340

202 tangible environmental outcomes. 225 100 150 1,000 174 250 112.46 Implement Local Action 21 Plan 80

150 100 750 1,000 1,000 1,000 1,000 102.90 Numerous projects related to energy and water 68.03 87.44

90 use have been enacted as part of the formulation

75 60 50 50 500 15 of the over arching Local Action 21 Plan. A sustainability management committee was set 03-04 00-01 01-02 02-03 04-05 03-04 03-04 03-04 00-01 01-02 02-03 04-05 0 01-02 02-03 04-05 40 0 00-01 01-02 02-03 04-05 250 up to oversee the development of the plan. The amount of clean ups The amount of rubbish collected The number of presentations is For the last three years, we have conducted has stabilised. This has varied over the last ﬁ ve years. largely dependant on the projects hosted around 1,000 local school Future progress on the plan will draw on the function is limited by the resources The amount is largely determined being run in that year. It is also students for the World Environment framework already developed on behalf of our available to manage the clean ups. by the amount of rubbish illegally dependent on the method of Day activities held at the botanic CCP and water campaign programs. *Statistics not recorded prior deposited, number of volunteers delivery eg. direct audience garden. This is an excellent to 2001. and available community parole presentations or through the response from local schools. workers. media. wollongong city council annual report 2004-05 54 environment and health performance against objectives

Right: The Green Tree Frog, like other frog species, appears to be in decline in many parts of eastern Australia.

Environmental Management System Our executive has endorsed the establishment of an organisational Environmental Management System (EMS) and a steering committee to oversee its development. To date, we have made progress on the ﬁ nalisation of a watercourse maintenance policy and associated guidelines, and a review of stormwater maintenance practices. Much of our work is designed to incorporate environmental impact assessments, designate environmental responsibilities, and identify appropriate control measures within an environmental risk management framework.

Environmental Impact Assessments These assessments were mostly undertaken in and along watercourses or in areas with existing vegetation. The work involves a fl ora and fauna assessment that considers the identifi cation and distribution of threatened species and Wollongong City Natural Resource Outlook for 2005-06 endangered communities. It also considers the Management Plan potential impacts on the natural environment A number of strategies are either completed Best practice principles will and the identifi cation of actions and safeguards or in various stages of development that continue to be pursued in order to to ameliorate potential impacts. From time to will form the basis of the Wollongong City provide the best possible outcome time, specialist consultants were engaged to Natural Resource Management Plan. These for environmental health. We will provide specifi c technical advice and input. include the Illawarra Escarpment Management enforce legislative requirements Plan and the Estuary Management Plan. To and exploit every opportunity Industrial Assessment Program complement these two studies, Council has to expand our health promotion We are responsible for the environmental endorsed the Riparian Corridor Management initiatives. We will also review regulation of up to 3,000 small to medium Study (Department of Infrastructure, our program for testing the city’s sized industrial and commercial premises under Planning and Natural Resources) as a base cooling towers, particularly NSW environmental legislation. Our overall for the development of a Riparian Corridor testing frequency, to ensure that strategy is to manage and protect our natural Strategy that will feed into the natural resource the community’s wellbeing is environment by working closely with the local management plan. appropriately safeguarded. industrial community to ensure compliance with environmental legislation and to assess Health and advise businesses on best management Food Premises Inspections practices to reduce operating costs and improve Best Practice in Environmental Health One of the features of our food premises environmental performance. Our offi cers inspect business and commercial inspection program was the recent requirement premises to ensure compliance with best practice that all food handlers must have the skills By late June 2005, our offi cers had assessed 90 standards and the legal requirements for each and knowledge to carry out their role in the companies. Requirements to rectify ongoing or function. Key activities during the period handling of food, in accordance with Food potential environmental problems incorporate included the investigation of health complaints, Safety Standards. Changes to the laws governing suggestions on best environmental operating and the inspection of food premises and cooling the handling of food are traditionally poorly practices and guidance on recycling markets or towers. In 2004-05, the health team’s resources publicised and it rests with our offi cers to businesses providing a particular service or type were focused on the introduction of the Food explain these changes during their inspection of equipment. Act 2003 and Food Regulation 2004 and the program. This was an important priority for creation of the NSW Food Authority, coupled our health offi cers. Overall, the implementation has been smoother with the outbreak of legionnaire’s disease in the than expected. Feedback received suggests that beginning of the year. Inspections of food premises are carried out generally businesses have no issue with routine on an annual basis. In all, 91% of the city’s environmental inspections and the anticipated Investigating Health Complaints registered food premises were inspected during backlash regarding the fee has not eventuated. This year, 684 health complaints were received 2004-05, equating to a total of 737 premises This is partly due to the letter of introduction and all were actioned within 14 days of receipt. and 1,051 inspections. The increased inspections sent in advance of the assessment and signed Our health team is required to investigate a was due to 314 premises requiring follow up by the Lord Mayor. The letter gives prior range of health related complaints, including actions as a result of non compliance at the notifi cation of the fees involved and requests premises that are unhealthy or unsafe because time of the fi rst inspection. To bring premises that businesses liaise with Council regarding any of the keeping of birds or animals, breaches of into compliance with legislative requirements, concerns they may have. This process has meant the Public Health Act, premises that harbour we issued 56 intentions, six orders and two any discussion on fees takes place in advance of vermin, unsafe premises that are accessible to the emergency orders this year. the assessment. public, asbestos related issues and the like. wollongong city council annual report 2004-05 environment and health performance against objectives 55

Some diffi culty was experienced during the However, one registration was subsequently Legionnaires Disease period in gaining access to food outlets that cancelled due to closure of the business and two An outbreak of Legionnaires Disease occurred only operate outside normal working hours. It additional registrations were granted due to the during the year. All cooling towers within the is undesirable to inspect these premises when opening of new premises. CBD were routinely inspected during the period they are not operating, as we cannot evidence and complied at the completion of the program. their food handling techniques, or appropriately Skin Penetration Industries The Legionnaires outbreak was managed by assess their skills and knowledge. Opportunities Eleven skin penetration premises were inspected the South Eastern Area Health Service, and to address this problem will be examined during for compliance with the Public Health Act supported by Council. Over 150 samples were the next period. 1991, NSW Health Skin Penetration Guidelines taken from 79 towers in the Wollongong CBD and the Local Government Act 1993. All were and tested for Legionella bacteria levels. As FoodSafe Program found to be in compliance. a result of the rigorous sampling and testing The FoodSafe Program was adopted to aid process applied at this critical time, three food premises in complying with changes to Health Education cooling towers in the CBD were identifi ed legislation in the area of skills and knowledge of A Food Act Workshop was conducted by the as having higher than acceptable levels of food handlers. The program, which commenced NSW Food Authority and attended by our Legionella bacteria. The owners and contractors in 2002, has accredited 71 food premises and health team. Topics covered included offences, of these towers were immediately contacted trained 721 food handlers. However, since defences, powers, notices, orders, sampling, and directed to bring the towers to a healthy its introduction, there has been a decreasing and an analysis and the Australian Standard condition. The towers were then sampled on a number of premises gaining accreditation 4674 of 2004. Additionally, a Food Safety daily basis to monitor the bacteria levels. due to changes in legislation and limited Lecture was carried out with the TAFE Illawarra staffi ng resources. In fact, no premises gained Institute Hospitality School and our offi cers Thirteen people were reported with Legionnaires accreditation under the program this year. represented Council at the Asbestos Awareness Disease during the outbreak period. While Week presentation at Darling Harbour. We also six were hospitalised, none were admitted to Illawarra Liquor Accord participated in the Department of Environment intensive care and, thankfully, all recovered. A Our health offi cers represent Council at and Conservation’s presentation on the feature of the outbreak was the mildness of the all meetings of the Liquor Consultative environmental hazards of lead and asbestos. symptoms and the fact that there were three Committee. During the period under review, a As a result, a report is being prepared assessing separate clusters in the city centre. Following joint venture was launched between the liquor Council’s future direction in the management our CBD inspection and sampling program, no consultative committees and the NSW Police of asbestos waste from demolition works further cases were reported. entitled ‘Take the Hint Call it a Night Without throughout the city. Below: Sam Vlandys, Health Project Offi cer, a Fight’. inspecting a residential chicken coop.

Cooling Tower Inspections Routine inspections were carried out on 661 water cooling towers this year. All complied with the requirements of the Public Health Act following ﬁ nal inspection.

Caravan Parks Licences All ten caravan parks and manufactured homes were inspected and licensed for 2004-05.

Mortuary Registrations The inspection and licensing of registered mortuaries has been a requirement of Council for the last three years. Once again this year, all ten mortuaries complied with legislative requirements.

Number of Health Number of Food Outlets Complaints Classiﬁ ed and Inspected

800 800 810 806 700 700 737

600 600 684 659 601 500 500 551

400 400 385 03-04 01-02 02-03 04-05 03-04 300 300 01-02 02-03 04-05 We have received a slightly Difﬁ culties were experienced in higher number of health-related gaining access to food outlets complaints this year. However, that only operate outside normal all were actioned within 14 days working hours. Opportunities of receipt. to address this problem will be examined during the coming year.

wollongong city council annual report 2004-05 56 environment and health performance against objectives

Microbial Control Program Our Microbial Control Program goes beyond the requirements of the Public Health Act 1991. The Code of Practice recommended by NSW Health states that it is not expected that councils will sample water from cooling towers. However, Wollongong City Council does, and will continue to, inspect and sample towers to ensure they are operating in compliance with legislative requirements. Our cooling tower register is regularly updated to ensure that, in emergency situations, remedial action is taken quickly and efﬁ ciently. It is for these reasons that the Emergency Plan for a Legionnaires Disease Outbreak did not have to be implemented. We recently received a letter from the South Eastern Area Health Service complementing us on our role in containing the outbreak.

Rangers Enforcing Legislative Requirements The amenity of the local environment is impacted through a variety of activities. It is the responsibility of Ranger Services to detail the number of complaints received throughout the year that impact on the environmental amenity of the community and to report on the outcomes of our intervention. The activities that form part of this function include the removal of abandoned motor vehicles, air pollution from solid fuel heaters and backyard burning, water pollution from building sites, on site waste management systems and general Above: John Grayson, Ranger Services, is greeted by domestic water pollution matters, obstructions Chopper in an off-leash area near Bellambi boat ramp. Outlook for 2005-06 in public places such as signage vehicles and other structures, domestic noise pollution from Our key objectives will be to We need to strike an effective balance between roosters, air conditioners, loud music, building develop the companion animal enforcement levels within the region and our sites, animals other than barking dogs, unkempt registration program and to additional responsibilities for monitoring high industrial and commercial premises, swimming implement the fi ndings of the profi le problem areas such as the university pool fencing, and illegal development. off- leash review. This will precincts, school zones and clearways. incorporate a community education program to advise where In all, 2,573 complaints were received in Attending to Parking Complaints 2004-05, with 93% actioned within 14 days of these areas are and the conditions Although we were very successful with this receipt. under which they operate. We objective, given that 100% of complaints were will also work to improve the Abandoned Motor Vehicles dealt with in seven days, the key performance community’s understanding indicator does not properly refl ect the urgency 831 abandoned motor vehicles were removed of their legal responsibilities of some parking complaints. Current staffi ng from various locations within the city this year, in relation to preserving levels, although allowing for inspections all within seven days of notifi cation. This is environmental amenity, parking in within seven days, do not enable an immediate in compliance with identifi ed performance public areas and the management response. To partly deal with this problem the indicators for this service. of companion animals. Ranger Services section prioritises complaints into urgent and non urgent. It is the inspection Managing Parking Throughout the City of non urgent complaints that are being We have a responsibility to manage parking adversely affected at this time. Companion Animal Management issues under the Australian Road Rules and the The management of companion animals within Local Government Act. In 2004-05, 10,725 Building Sites Complying with the city involves services that relate to the penalty infringement notices were issued for Sediment Control Standards operation of Council’s pound facility and the offences relating to timed parking offences, no Our building site inspection program found that enforcement of offences under the Companion stopping, no parking, bus zones, loading zones, 1,318 building sites complied with sediment Animals Act and Impounding Act. Key activities disabled parking spaces and restricted areas in control standards this year. Although statistics include receiving, housing, caring and releasing Council parks and reserves. While the number for previous years were not recorded, in 2002 stray dogs, cats and stock back to their owners. of penalty infringements has declined from the we undertook a concentrated enforcement Enforcement actions associated with this previous year, this is solely due to staff vacancies program in this area. It appears that the high function incorporate dealing with complaints and fewer resources, rather than demonstrated level of enforcement at that time, supplemented regarding barking dogs, nuisance animals, success in reducing the level of infringements by regular monitoring, is continuing to keep restricted and dangerous dogs, dogs off leash within the city. sediment control at a satisfactory level. and the monitoring of designated off-leash areas.

wollongong city council annual report 2004-05 environment and health performance against objectives 57

Companion Animals Returned Home Review of Street Parking Signs Review of Off-Leash Areas Our objective is to return lost pets back to their The project ensures that street signs are easily The city’s off-leash areas were reviewed following homes. This year, 67% of dogs were reunited identifi ed by rangers when advising our traffi c an extensive public exhibition and community with their owners. While fewer dogs were management section of damaged or defaced consultation period. Prior to the fi nal drafting impounded this year, the return rate is relatively signs and the location of sites for future signage. of an off-leash policy, all outstanding issues high. This is partially attributable to the public The information obtained from this review has need to be resolved. The policy will also require education program on microchipping and since been incorporated into our GIS system. endorsement by Council. It is expected that animal registration. On the other hand, our the off-leash areas will become operational next success rate with cats remains very low. In New Animal Management Facility fi nancial year. 2004-05, only 36% of cats were returned to There is a need to upgrade the current pound their owners. This is because we are unable to facility at Montague Street, Fairy Meadow, Companion Animal Management Plan track down cat owners due to the current low for animal welfare reasons. Although initial The Companion Animal Management Plan was levels of microchipping their pets. We, therefore plans were drawn for a new facility, we have formulated as a strategic document, with many must rely on the owners contacting the pound. since explored the option of entering into a aspects already implemented. These are: It is hoped that, as more cats are microchipped, partnership with the RSPCA. To this end, the • Microchipping and registration program, the return rate will increase accordingly. RSPCA has purchased land in Industrial Road, • Review of off-leash areas, Berkeley, and the rezoning has been approved by • Regular patrols of off-leash areas,

Below: Ian Lee, Ranger Services, inspects a Council. • Increase in ﬁ nes issued in public areas, sediment barrier at Edgewood Estate in Woonona. • After hours holding kennels installed, • Scanners purchased for animal control staff, • Barking dog nuisance procedure revised, • Procedures for dealing with dangerous and restricted dogs reviewed, • Partnership established with Animal Welfare League to trap feral cats, • Endorsement of contract with the RSPCA to undertake pound function at their new site, • Submission to the Department of Local Government in relation to the review of the Companion Animals Act and Regulation.

Animal Control Signs Animal control signs will be assessed when the implications of the off-leash review, in regard to signage changes, are ascertained.

Strategic Review of Parking Meters This project was intended to provide details of parking meters purely from an operations perspective. Due to the city centre revitalisation strategy and other strategic trafﬁ c management policies still underway, this project was not completed. The introduction of parking meters will be dependent on the results of future strategic trafﬁ c management plans.

Abandoned Motor Vehicles Penalty Infringements Number of Dogs in the Dogs Returned to Owner Number of Cats in the Cats Returned to Owner Animal Shelter Animal Shelter

1,000 15 (‘000) 1,400 800 250 100 837 252 800 1,016 12 1,300 700 200 80 741 14,317 1,348 831 717 79 600 9 1,200 600 150 60 70 778 181 168 10,725 598

400 6 1,100 500 578 100 40 1,178 1,177 1,071 36

200 361 3 1,000 400 50 20 459 2,827 1,073 03 03-04 03-04 02- 00-01 01-02 02-03 04-05 04-05 03-04 03-04 03-04 00-01 01-02 02-03 04-05 02-03 04-05 02-03 04-05 03-04 0 00-01 01-02 02-03 04-05 0 900 300 0 0 A greater number of motor vehicles Although the number of penalty There is a slight reduction in The proportion of dogs returned The number of cats housed at Only 36% of cats were returned were abandoned this year. All infringements has declined, this the number of dogs housed home to owners has remained at a the animal shelter dropped to their owners this year. This is were removed within 7 days of is mainly due to staff vacancies at the animal shelter. The new constant high level over the last three signiﬁ cantly this year. mainly due to the low levels of notiﬁ cation. during the year. Companion Animals Act requires years. This can be attributed to the microchipping cats. As numbers *Statistics were not required prior dogs to be microchipped, thereby microchipping and registration public increase, it is hoped that we will to 2002 enabling access to owner details. education and enforcement programs. achieve greater levels in the future.

wollongong city council annual report 2004-05 58 commercial development performance against objectives

commercial development Below left: Beachside accommodation at Bulli Tourist Park.

Above left:. John Kay, groundsman, part of our Program Goal To effectively manage Council’s property portfolio and maintenance team at ensure an appropriate rate of return on our commercial assets. the Wollongong Lawn Cemetery.

Commercial Development Expenditure Commercial Development Expenditure Onsite Average Annual vs. Total Council Expenditure Occupancy

Functions: Total Commercial Commercial Business $4.760m 100% Development expenditure Property Services $0.979m was $5.739m or 3.68% of total Council expenditure. 80

60 69 65 64 64 61

40 Commercial Development Income Commercial Development Income vs. Total Council Income 20 Functions: Total Commercial Commercial Business $4.893m 03-04 Development income was 00-01 01-02 02-03 04-05 Property Services $4.414m 0 $9.307m or 6.05% of total While occupancy rates remain Council income. relatively stable, we did experience a small increase this year. This was due to increased demand for cabins as a result of adverse weather conditions.

wollongong city council annual report 2004-05 commercial development performance against objectives 59

Commercial Business Customer Satisfaction Levels with Outlook for 2005-06 Tourist Parks Operating Surplus Levels at Tourist Key projects include the preparation Council’s tourist parks are important for tourism Parks of strategic plans for the crematorium and we must ensure that these facilities meet and cemetery business incorporating This year, unlike previous years, our operating customer needs. Feedback from our 2004-05 plans for the future development of surplus calculation was adjusted to include survey show that customer satisfaction levels Kembla Grange Lawn Cemetery and depreciation expenses, as our new fi nance with our tourist parks are well above target, to develop a strategy for vegetation system, Finance One, possesses the ability to with several areas showing an exceptional management in cemeteries. We calculate the cumulative depreciation expenses result. This particularly relates to our customer will also provide new playground for each tourist park and asset type. As a result, service provision. The cleanliness of tourist equipment at Corrimal Beach Tourist the total cumulative depreciation expense for park facilities also rated extremely highly. In Park and air conditioning units at the tourist parks activity was $171,611. This addition, the survey identifi ed facilities that our Windang Beach Tourist Park. change in calculating operating surplus will patrons consider to be essential or benefi cial assist in the maintenance and management of for a tourist park. These were resort style pool the tourist park assets. A similar adjustment (65%), bike hire facilities (65%), the provision has been made to the previous year’s operating of linen and tea and coffee facilities (70%), and surplus calculations to include total depreciation the availability of a kiosk or cafe (80%). The expense, to ensure the information provided is feedback obtained from these regular surveys comparable and realistic. Our operating surplus will be used to guide future service provision was also affected by $83,186 due to interest and the development of new facilities. charges arising from loans obtained for tourist park redevelopment. Furthermore, as a result of an increase in operating income, Department TOURIST PARKS of Land and Water Conservation levy expenses SATISFACTION LEVELS have increased accordingly. These movements resulted in an operating surplus of $0.84 Responsiveness of staff million, a noticeable decrease over the near 70.48% of respondents indicated excellent. record result of the previous year. Friendliness of staff 73% of respondents indicated excellent. Tourist Parks Occupancy Rates Cleanliness The overall occupancy rate of 69% refl ects a 70% of respondents indicated excellent. 2% increase above our target (67%), and a 5% increase from the previous year. This highlights Value for money an exceptional year for occupancy rates for 54% of respondents indicated excellent and family type accommodation. a further 34% indicated good. Amenities The results also confi rm that our mid range 52% of respondents indicated excellent and accommodation is attracting healthy occupancy a further 39% indicated good. rates, particularly through the historically Maintenance low performing months of Winter. We 51% of respondents indicated excellent and will continue to assess the type and range a further 37% indicated good. of accommodation that best suits customer The lowest response rate was 1,453 people needs to ensure that our tourist parks remain a with the highest being 1,651. commercially viable option.

TOURIST PARKS OPERATING SURPLUS

OPERATING SURPLUS 2000/01 2001/02 2002/03 2003/04 2004/05

BULLI 360,957 281,076 257,808 343,790 381,741

CORRIMAL 358,209 323,021 223,412 410,303 275,161

WINDANG 299,968 280,742 164,056 244,148 184,865

TOTAL 1,019,133 884,839 645,277 998,240 841,767

% Increase/Reduction -9.57% -13.18% -27.07% 54.70% -15.67%

Bulli % Increase/Reduction -10.92% -22.13% -8.28% 33.35% 11.04%

Corrimal % Increase/Reduction -8.27% -9.82% -30.84% 83.65% -32.94%

Windang % Increase/Reduction -9.47% -6.41% -41.56% 48.82% -24.28%

wollongong city council annual report 2004-05 60 commercial development performance against objectives

Strategic Plan for Tourist Parks Since 2000, between 2-3% of each Vegetation Management in Cemeteries We have progressed the development of a year’s cremations have been returned for Vegetation management in cemeteries is time strategic plan for the tourist parks and expect memorialisation. The increased percentage of consuming with many hours spent on hand and its completion by September 2005. The plan cremated remains collected is largely due to ride-on mowing in peak grass growing months establishes our market position and competitive patronage by South Coast funeral directors of summer. A benchmarking exercise was advantage, in addition to identifying a range of whilst Shoalhaven City Council’s crematorium undertaken with industry peers to determine proposals to improve current market share. underwent essential maintenance on the alternative methods of vegetation management. cremator furnaces. Cemetery management in Adelaide removed the Tourist Park Cabin Production Venture need for mowing in most of the cemetery by A memorandum of understanding was Mausoleum Development replacing grassed paths with pebble paths. Our established with Wollongong TAFE to produce As a result of increased sales of crypts at the peers in the Shoalhaven utilise herbicide spray and deliver three cabins per year. The TAFE Madonna del Carmine Mausoleum over the to remove fast growing weeds, allowing extra college uses the construction of these quality last two years, only four double and two single time (in some cases up to two weeks) between cabins as part of the practical work within the crypts remain available. In order to gauge the mowing periods. These vegetation management building trades curriculum. Three cabins were market, a feasibility study was undertaken on methods are being explored utilising existing installed at Bulli Tourist Park during the year the design, construction and fi nancing of a operational budgets. As Wollongong Cemetery with a further three to be installed at Windang further stage of the mausoleum’s development. has a number of areas that become slippery Tourist Park in 2005-06. Expressions of interest closed on 5 March underfoot during inclement weather, several 2005 with four submissions received from sections were chosen to trial path replacement Memorial Gardens Operating Results local companies. Unfortunately, none of the with crushed granite to allow easier disabled The Wollongong City Memorial Gardens proposals expressed an interest in fi nancing the access. This commenced in June 2005 with recorded an operating defi cit of $309,168 this development and Council has decided not to subsequent heavy rain causing little concern. year. This is higher than the previous year’s proceed with the project at this stage. The herbicide spraying for dandelions and defi cit of $252,502. milkweed will commence in Spring. Below: Gardener, Wayne Blaker, maintaining the gardens at Burial Market Share Wollongong Lawn Cemetery. Council operates in a highly competitive environment for the provision of cremation and burial services. Our performance is monitored through monthly and quarterly reports, detailing progress against key performance indicators. In 2004-05, we were commissioned to undertake 206 of the 463 available burials in the Wollongong area. After the low market share experienced in 2003-04, and in spite of the aggressive market we operate in, our target of 43% burial market share was exceeded. In all, 45% of available burials in the Wollongong area were provided by Council. We also worked to provide our multicultural society with a range of suitable burial options.

Cremation Services Market Share A total of 1,502 cremations were carried out in Wollongong during 2004-05, with Council performing 1,170 of these. This equates to 78% market share, exceeding the performance target of 76% and reﬂ ecting an overall increase in market share of 1%. Although we face strong competition for available cremation services in the Wollongong area, we succeeded in exceeding Number of Cremations Crematorium Market Share Number of Burials Cemetery Market Share our target market share during each of the past ﬁ ve years. 1,200 80% 235 50% Memorialisation Results

A signiﬁ cant percentage of the crematorium’s 1,150 78 220 45 48 47 224 46

income is from the memorialisation of cremated 223 45 78 1,170

remains, not only within the memorial gardens 1,100 1,152 76 205 40 77 77 77 but also at Helensburgh, Scarborough and 210 76 206 Bulli cemeteries. The rate of memorialisation 1,050 74 190 35 37 1,095 1,094 for 2004-05 was recorded at 27%, with 4% 1,092 of cremations still awaiting instructions for 1,000 72 175 175 30 disposition. When notiﬁ ed, this has the potential to increase the number of placed ashes 03-04 03-04 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 03-04 03-04 00-01 01-02 02-03 04-05 950 70 160 25 00-01 01-02 02-03 04-05 for the year, as we allow our customers up to 12 The large increase in cremations While we face strong competition Of the 463 burial services We have worked hard to regain lost months to decide on the placement of cremated was principally due to patronage for cremation services in the conducted in the Wollongong area market share in this sector. This remains. by far south coast funeral directors, Wollongong area, we have in 2004-05, 206 were conducted year’s result shows a signiﬁ cant whilst Shoalhaven City Council’s managed to maintain overall by Council. improvement, particularly in this crematorium underwent essential market share with a slight increase highly competitive marketing maintenance work. experienced this year. environment.

wollongong city council annual report 2004-05 commercial development performance against objectives 61

Automated Guide for Grave Layouts The community has often requested access to our database of deceased persons for genealogy purposes via the website. An investigation into providing this additional feature has found that the existing system is considered to have archaic application architecture. Purchase of a suitable replacement was costed at $70,000 but was not successful in the 2005-06 funding submissions.

Property Services Sale of Surplus Land Income totalling $3,133,689 was realised from the sale of surplus land in 2004-05. This is an excellent result given the general downturn in the current real estate market. However, demand for industrial land remains strong and is refl ected in the sale prices achieved for industrial properties at Doyle Ave and Lady Penhryn Drive, Unanderra and Pioneer Drive, Bellambi. It is common practice for a margin above the assessed market value to be added to the sale price of Council properties for the purpose of negotiation. In Above: Kembla Terraces is achieving a higher than market almost all circumstances, the agreed sale price return rate, well above performance indicators. Outlook for 2005-06 of land was at least equal to the assessed market The development of Wollongong value. This ensures that we maximise our income Maintenance Costs of Commercial and City Gateway will be a major from the sale of surplus properties. Residential Properties initiative, as will the Wollongong Expenditure on the maintenance and Foreshore Precinct Project where Surplus Land Identifi ed for Sale management of our commercial and residential we will supervise the redevelopment The development of a comprehensive land properties totalled $79,532.10 or 17% of total of the North Beach Bathers Pavilion, register is assisting the identifi cation of surplus gross revenue. This is 2% greater than our upgrade Andrew Lysaght Park and land. The industrial properties mentioned performance indicator of less than 15% and 1% the shared way and retaining wall at previously were identifi ed from this register and greater than the fi gure reported last year. The North Beach, successfully placed on the market. increase is largely due to the inclusion of water and build the Brighton Beach and Council rates for the fi rst time. seawall and board walk. Community Land Plan of Management There are 1,764 community land sites with Market Return on Commercial and 1,711 (97%) of these sites covered by a plan of Residential Leased/Licensed Premises management. Nine new sites were added to the All residential tenancies are achieving market generic plans of management during 2004-05. rates with four of the seven commercial tenancies realising higher than market rates as at 30 June 2005. Kembla Terraces, in particular, Site specifi c plans of management are currently is achieving a net return on market value of Leasing Protocol for being prepared for Judbooley Parade Reserve 12.21%, well above the 10.5% performance Telecommunications Facilities (50% complete) and the Wollongong Botanic indicator. Unit 10 was not included in the Nine requests were received for the installation Garden at Keiraville (75% complete). calculations as Council has retained it for its of telecommunications facilities on Council The North Beach and Stuart Park Plan of own purposes. The annual commercial vacancy land. Protocols are being developed to enable Management is currently being reviewed. rate was 5.8%, while the residential vacancy rate us to respond to these proposals in accordance was zero. with the Commonwealth Telecommunications The Judbooley Parade Reserve Plan of Act 1997. These facilities include towers, masts Management was delayed due to the lake Both results are well below the 10% target. All and antennas, base stations, satellite-based authority’s plans for this area not being fi nalised vacant commercial and residential tenancies facilities, radio communications transmitters, and the need to undertake consultation with show an average re-letting period of less than the and their supporting infrastructure. To facilitate the Aboriginal community. Work is progressing fi ve week timeframe set as an indicator, however the assessment we have implemented a siting towards completion of a draft plan by November Unit 3 of Kembla Terraces was vacant for a fi ve of telecommunications facilities development 2005. The draft plan of management for the month period. control plan. Processes and standard responses botanic garden is being fi nalised with a view were also substantially improved as a result. to completion by September 2005. The North Outdoor Restaurant Policy The plan establishes our requirements for all Beach and Stuart Park Plan of Management will An outdoor restaurant policy was adopted in installations of this nature. not progress further until the traffi c studies for May 2002 to facilitate quality, aesthetically that precinct is complete. pleasing, safe and practical outdoor restaurants Community Use of Council Land on public land. Our Property Division is Our land and buildings policy was reviewed It is our policy to review generic plans of continuing to formalise occupations in line with in June 2005, as part of an organisation wide management every six months. This allows for this policy. In 2004-05, 15 new agreements have policy review. Only minor amendments were any property purchased or dedicated to Council been entered into, bringing the total number in made to the policy. These relate to operational to be appropriately categorised and added, place to 19. A fi gure of $24,183.00 is received processes, in addition to minor amendments to where applicable. annually from these agreements. refl ect recent legislative changes. wollongong city council annual report 2004-05 62 commercial development performance against objectives

Rent Relief/Assistance Policy In addition to attracting many visitors from Development of North Beach Bathers Claims are often received for rent relief or an within and outside the region, the park will Pavilion extension of the terms of lease and licence be a crucial recreational oasis with signifi cant The Bathers Pavilion has been listed on the agreements. Taking into consideration the community facilities for the benefi t of State Heritage Register as a heritage item of circumstances of these claims, we have current and future residents. In October state signifi cance. The determination of the implemented a procedure to ensure fi nancial 2003, a management committee was formed, development application has been delayed returns are realised while providing assistance to comprising a range of user groups and Council pending resolution of matters raised through tenants in genuine need. Executive management representatives. Since then, a number of critical public submission, including those by the State endorsed the hardship assessment framework milestones have been achieved including the Heritage Council and DIPNR. in May 2005. Two hardship claims are under endorsement of the master plan for the site assessment within this framework. This initiative and the completion of the environmental Our offi cers are working with the applicant with provides the criteria by which claims are assessed remediation works. a view to satisfying the requirements of the State for tenants that are unable to meet their rental Heritage Council as a prerequisite to any formal Progress in 2004-05 consisted of the obligations under the agreements. consideration of the development application. construction of an entrance road, refurbishment Wollongong Surf Leisure Resort of the amenities building, fencing, termination Wollongong Gateway Visitor Information The Wollongong Surf Leisure Resort is operated of agistments and negotiations with user groups Centre at Bulli Pass Scenic Reserve on Council owned land at Towradgi under the in relation to future licence agreements. In As a result of Council allocating $3.8 million conditions of a 20 year lease. The lease is set to addition, $10,000 was allocated to Bushcare to the project, work is now progressing on the terminate in April 2006 and, as a result, we are works through the Environment Fund. This preparation of the development application with assessing future options for the site. We have was utilised within the endangered ecological a view to lodgement during the fi rst quarter received a valuation and asset condition report community and riparian areas contained within of 2005-06. The transfer of land from the and engaged a consultant to undertake feasibility the site. Monthly volunteer Bushcare days Department of Environment and Conservation modelling on all the options. It is anticipated attracted up to 15 volunteers. for addition to the gateway development site has been passed by both Houses of Parliament and that a report will be submitted to Council in Redevelopment of Andrew Lysaght Park August 2005 that details the outcomes of the the transfer is expected to be enacted by the end Andrew Lysaght Park is located adjacent to the feasibility assessment and seeks a resolution for of July 2005. Wollongong Entertainment Centre. It is the site the future of the site. A 12 month holding over of Wollongong’s oldest formal burial ground Subject to funding being secured by the extension on the agreement has been negotiated originally forming part of the Roman Catholic partners, work will commence as soon as with the lessees while we assess future options. Cemetery. We are proposing to undertake possible on the demolition of the Horizons Master Plan for Darkes Road/Integral signifi cant improvements to the site at an Café building and removal of the fuel tanks. Energy Recreation Area estimated value of $1m, in consultation with the Upon issue of the development consent for the In July 2003 we acquired the Integral Energy community, the Roman Catholic Church and gateway project, tenders will be called for the property at Darkes Road, Brownsville, for the NSW State Government. The development construction with a view to work commencing transfer of the site to a park of regional consent for these works has been issued and we by late November 2005. Anticipated completion signifi cance spanning 21 hectares. are fi nalising design details to enable work to date is September 2006. commence in the fi rst half of 2005-06. Chinese Community Operated Cemetery Chinese community representatives have been requested to prepare a development application for consideration by Council. Negotiations are continuing in respect of the draft constitution that is proposed to oversee the management of this cemetery adjacent to Kembla Grange Lawn Cemetery. Voluntary Purchase Scheme We successfully acquired two properties at Anama Street, Fairy Meadow, with contracts exchanged on the acquisition of 177 Princes Highway, Bulli as part of the voluntary purchase scheme. Our offi cers will continue to encourage affected property owners to participate. However, the downturn in the current property market will make it less feasible for a property owner to relocate, as the properties acquired by us are generally of less value than comparable properties unaffected by fl ooding in nearby areas.

To date, we have acquired eight properties and one strata unit in Anama Street, Fairy Meadow with only two properties and three strata units remaining to be acquired. Twenty seven properties were purchased in Burringbar Street with only seven properties remaining.

Left: Greg Binskin of Tourism Wollongong, at the site of the Wollongong Gateway Visitor Information Centre. wollongong city council annual report 2004-05 environment and health performance against objectives 63

recreation and natural resources

Program Goal Work with our community to provide a range of Above: Ensuring that our playgrounds comply to Australian Standards is a high programs and services that will sustain and improve the city’s recreation, priority for Council. lifestyle, biodiversity and natural assets.

Recreation and Natural Resources Expenditure Recreation and Natural Resources Expenditure Playgrounds Conforming to Hectares of Public Open vs. Total Council Expenditure Australian Standards Space

Functions: Total Recreation and City Parks $12.956m 100% 2,900 Natural Resources Conservation and Natural Resources $3.935m 99 98 98 97

expenditure was 100 Recreation $8.136m $25.026m or 16.06% of 80 2,800 total Council expenditure. 2,841 60 2,700 2,791 2,776

Recreation and Natural Resources Income Recreation and Natural Resources Income 40 2,600 2,706

vs. Total Council Income 2,658 20 2,500 Functions: Total Recreation and City Parks $1.331m 03-04 03-04 00-01 01-02 02-03 04-05 Natural Resources income 00-01 01-02 02-03 04-05 Conservation and Natural Resources $0.717m 0 2,400 was $4.785m or 3.11% of Recreation $2.738m We have attained 100% The amount of community land total Council income. compliance with Australian under our management increased Standards in relation to the city’s by 50 hectares this year. This public playgrounds to ensure the was mainly due to Haywards safety of children and others who Bay and several other smaller use these facilities. developments.

wollongong city council annual report 2004-05 64 recreation and natural resources performance against objectives

City Parks The area of least satisfaction was the provision Some of the major ﬁ ndings of this research of park furniture, tables, seats and shelters. The were the importance of seating and shade areas, New Landscaping and Park Facilities feedback received will inform future funding natural areas and opportunities for commercial During the year, our City Park resources were submissions for the replacement or provision of developments, such as cafes, at strategic sites. extensively involved in the implementation of new city park assets. The ﬁ ndings will be incorporated into the the City Beach Foreshore master plan, with planning stage of future foreshore parks. This Stage 1 landscape works now complete. We Landscape Master Plans is already underway for the Towradgi Park also upgraded and embellished a number of User surveys were conducted at strategic Landscape Master Plan and various other parks including Osborne Park, Market Square, foreshore parks, including Towradgi and landscape design projects. Galvin Park and North Dalton Park. Project Nicholson Park, Woonona, to gain an insight improvement works included the development into community needs prior to the development Below: The recently installed recreational facilities at of new pavements and access ways, appropriate of landscape master plans. Stewart Park, Wollongong, are well used by the community. tree plantings and shade shelters. Our staff also assisted in developing plans of management for Judbooley Parade, Hill 60 and Stanwell Park Reserve.

Providing Quality Playground Facilities The independent audit report on the city’s playgrounds was completed with all 143 playgrounds conforming to Australian Standards. This was largely due to our ongoing commitment to ensure that the city’s playgrounds are maintained to the required standard.

Playground Installations New playgrounds were installed at the following locations: Charles Harper Park, Helensburgh; Matron Dunster Park, Wombarra; Kirton Road Reserve, Bellambi; JP Sweeney Reserve, Russell Vale; Molloy Park, Keiraville; Wiseman’s Park and Beaton Park, Gwynneville; Huxley Drive, Horsley; Barina Park, Lake Heights; and Unanderra Recreation Area. Furthermore, we conducted a survey of potential users of an accessible playground facility. This special playground would be speciﬁ cally designed for children with mobility restrictions. The results highlighted the need to engage a consultant to assist in site selection and design of this purpose built playground.

Land Under Management An additional 50 hectares were added to the community land portfolio this year. The major portion of this land came from the Haywards Bay development. This brings the total amount of community land under our management to 2,841 hectares. The new sites have been included in our ongoing maintenance program. Russell Vale Golf Course Russell Vale Income vs Outlook for 2005-06 Usage Expenditure Portable Goal Posts and Sleeves at Soccer Grounds The city’s public parks, sporting 50 (‘000) 400 ($‘000) Following the trial of a new sleeve design at ﬁ elds and natural areas are 411.95 Ocean Park, Woonona, a further 15 units were important community assets that 48 350 385.10 installed at identiﬁ ed risk sites throughout must be safe and well maintained. 49.63 352.58

the city. The new design has been favourably 351.87 Priorities within the coming year 46 300 received from users and has signiﬁ cantly reduced include the construction of a skate 341.38 46.66 46.40 problems associated with portable goal posts. 306.79 park at Helensburgh, new amenities 44 250 293.15 287.18

buildings at Hollymount Park and 45.09 Maintenance Programs for Parks, St James Park, and the installation

42 200 245.80 43.99 Sportsfi elds and Public Places of six new regional playgrounds. 232.19 Customer survey results indicate that current We will also plan for a high quality 03-04 00-01 01-02 02-03 04-05 40 150 00-01 01-02 02-03 03-04 04-05 levels of grass maintenance within our parks accessible playground for children and sports fi elds meet community needs. Usage fi gures at Russell Vale Golf income expenditure with mobility constraints. . Course have followed the Although we experienced The respondents also indicated high levels of nation-wide trend in falling increased levels in both income satisfaction with the provision of informational participation rates. and expenditure this year, the gap signage within these sites. between both has narrowed.

wollongong city council annual report 2004-05 recreation and natural resources performance against objectives 65

Action Requests From the Community We have made fi nancial contributions towards Upgrading of Charles Harper Park The number of action requests has decreased a range of projects of benefi t to the city through The provision of an accessible toilet facility at from the previous year. In all, 1,529 requests our annual allocation of $150,000 to the sports Charles Harper Park in Helensburgh has led were received with 1,091 completed. The most reserve fund. to several options and locations. Funding has requested task continues to be the mowing of been secured for the construction of a purpose parks and adjoining properties. Open Space and Recreation Facilities built accessible toilet adjacent to the nearby Strategy swimming pool. A development application has Sports Expo Our Open Space and Recreation Facilities since been approved with the project due for Our staff were involved in facilitating a Sports Strategy provides a strategic direction to assist completion in 2005-06. Expo at Fred Finch Park, Berkeley, in September Council in allocating appropriate resources 2004. The expo successfully met its objectives and determining priorities in the provision of Recreation in engaging youths to participate in a range quality open space. Development of the strategy of recreational opportunities. The expo also necessitated an audit of existing open space Pool Attendance Figures and Income created linkages and networking opportunities and facilities such as sportsgrounds, culturally Attendance fi gures for the newly heated Dapto with many clubs and associations for potential signifi cant open space, natural areas, foreshore Pool continue to be disappointing with only activities in the longer term. parks and other suburban parks. 81,471 attendees compared to the target of 100,000. Similarly, Corrimal pool attendances Russell Vale Golf Course Helensburgh Skate Facility were lower, with 137,029 visits recorded, Russell Vale Golf Course continues to provide Following consultation with user groups slightly below our target of 140,000. Combined facilities of a high standard. The challenge is to preliminary designs were completed for a skate pool income for 2004-05 was $335,093. maintain this high presentation, even though facility at Helensburgh. The feedback has helped This represented a noticeable decrease from water restrictions impact on maintenance to identify facility requirements, including the previous year. Total expenditure was operations. Funding was secured in 2005 to workable angles and the choice of materials. $2,543,338, much more than previous years due utilise alternative water sources for existing Consultations will continue to assist in the to higher energy costs. irrigation infrastructure. development of construction drawings. The Below: Brendan Miles, Assistant Pool Manager, at project is scheduled for construction in 2006. our very popular Thirroul Public Pool. While the total number of rounds for 2004-05 was below the target of 50,000, this was consistent with industry trends. The Centre for Environment and Recreation Management again confi rmed that Russell Vale Golf Course had signifi cantly higher visits per metre than the national benchmark. An improved return per course round was achieved this year, as a result of the new fee structure. This led to a 10% increase in gross income. Expenditure also increased due to adjustments with cost centre allocations and additional staffi ng costs associated with compliance to water restrictions.

Sports Planning Process Priorities In 2004-05, the Sports Liaison Committee was reformed under the charter of the Sports and Facilities Reference Group. The group is responsible for assessing requests for sports facilities projects. This year, Coledale Waves soccer amenities, Kembla Joggers amenities, Bulli Park amenities and Berkeley Park lighting project ranked highly and were supported with design assistance.

Corrimal Pool Attendances Dapto Pool Attendances Total Pool Income Total Pool Expenditure Outlook for 2005-06

160 (‘000) 100 (‘000) 360 ($‘000) 2.6 $Million Major improvements are planned for the Bellambi tidal rock pool, 150 80 350 2.5

100.53 the table tennis multi purpose room 359.84 2.54 356.54

88.58 at Beaton Park Leisure Centre, the 140 60 81.47 340 2.4 Lakeside Leisure Centre, and Dapto 149.47 149.14 heated pool. We will also facilitate

130 143.08 40 330 2.3 the replacement of the gear storage 137.03 2.26 335.09

48.69 and beach patrol facilities at 2.31 120 122.03 20 320 2.2 Coalcliff Beach. Thirroul Pool will receive a series of improvements 03-04 03-04 03-04 03-04 00-01 01-02 02-03 04-05 02-03 04-05 02-03 04-05 110 0 01-02 02-03 04-05 310 2.1 to the pump house, toddlers pool, Although attendance at Corrimal Commercial operations at Dapto Overall income from our pool Higher energy costs has driven up and main pool shell. A new shared Pool continued to decline, results Pool commenced in December operations was greatly affected by our total expenditure for pools. control tower will also be installed are still close to our projected 2001. However, attendance ﬁ gures poor attendances at Dapto Pool. Unfortunately, this has widened target of 140,000 users. continue to be disappointing for the gap between income and at Corrimal Beach. this recently heated pool facility. expenditure for these facilities.

wollongong city council annual report 2004-05 66 recreation and natural resources performance against objectives

Pool Refurbishments Surf Lifesaving Illawarra and its volunteer Total expenditure for this activity was While refurbishment work at Port Kembla lifesavers continue to provide a valuable service $1,792,860 and was impacted by industrial Pool was completed in time for the swimming to the community on Sundays and public action, increased staffi ng levels to meet safety season in September 2004, it was subsequently holidays. A service level agreement between standards, and enterprise agreement wage costs. impacted by a record amount of sand build up, both parties has established an ongoing funding blocking ocean water intake lines. Our solution program for the local surf club movement and a Beaton Park Wins Excellence Award was to extend the northern pipeline deeper into priority list for the development and upgrading The undoubted highlight this year was Beaton the channel to overcome the problem. Work at of surf club facilities. In total, 5,737 patrol Park Leisure Centre winning the Best Health Thirroul Pool encompassed structural repairs to hours were provided by Illawarra Surf Life and Community Service Category in the 2004 the pump house, north-eastern wall of the main Saving across the city’s 17 beaches in 2004-05. Illawarra Business Excellence Awards conducted pool and the learners’ pool. The refurbishment by the Illawarra Business Chamber. The judges work will continue through to 2005-06. Beach Rescues commented favourably on the variety and The city’s lifeguards performed 1,290 rescues diversity of the community programs on offer Cooperative Surf Club Facilities during the period under review, a signifi cant and the quality of service. Work on the redevelopment of Windang drop from the previous year’s record number. Surf Club is now complete. The cooperative We work hard to ensure that Wollongong’s An area of particular interest was the highly development of lifeguard and surf club facilities magnifi cent surfi ng beaches continue to be safe successful Vietnam Veteran’s Program, which has facilitated surf club storage at Coalcliff for the enjoyment of both residents and visitors offered a means of overcoming social exclusion beach and an observation tower at Corrimal alike. and regaining confi dence through exercise. beach. Furthermore, the judges recognised that Beaton Beach Income and Expenditure Park Leisure Centre has the appeal and quality Lifeguard Levels Income to the value of $3,175 was received services of a world class facility. Manning levels for our seasonal lifeguard service during the year - the decrease largely due to the were signifi cantly improved in the 2004-05 loss of government grant funding for the Surf Below: A potential gold medallist, starting Sense program. out at Beaton Park Leisure Centre’s Learn season with an additional eight shifts worked To Swim Class. Below opposite, Beaton across the 17 patrolled beaches. Park Leisure Centre Athletics Track.

Rock Pool Expenditure

320 (‘000)

290 333.43

260

230 253.56

200 235.44 03-04 170 02-03 04-05 * As this is a new key performance indicator, ﬁ gures are unavailable for years previous to 2002-03. This year’s expenditure was signiﬁ cantly higher than the previous two years due to increased costs associated with regular external plant hire and two staff being temporarily redeployed on Injury management.

Beach Rescues Beaton Park Leisure Centre Beaton Park Leisure Centre Lakeside Leisure Centre Customer Satisfaction: Customer Satisfaction: Overall Use Income Income Beaton Park Leisure Centre Lakeside Leisure Centre

1,500 440 (‘000) 1.6 $Million 0.5 $Million 100% 100% 1,685

1,200 420 1.5 0.4 80 80 93 90 90 88 88 88 88 84 1,406 84 1.54 83 433.45 1,290 900 400 1.4 0.3 60 60 419.65 0.34 0.34 415.19 1.43 0.31 1.41 0.30 600 380 1.3 0.2 0.29 40 40 1.37 1.34 369.26 393.55 300 360 1.2 0.1 20 20 467 461 03-04 00-01 01-02 02-03 04-05 03-04 03-04 03-04 03-04 03-04 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 0 340 1.1 0 00-01 01-02 02-03 04-05 0 0 The number of rescues continues An overall downward trend in Record income achieved due to Record income achieved due to Customer satisfaction continues to Customer satisfaction continues to to move decline due to improved visitation rates has emerged over improved range of appropriately improved range of appropriately exceed corporate targets. exceed corporate targets. methods of capturing data. the last ﬁ ve years. Nonetheless priced products and programs. priced products and programs. this year’s result is a 7% improvement over last year.

wollongong city council annual report 2004-05 recreation and natural resources performance against objectives 67

Leisure Centre Operation New equipment for Lakeside Leisure Centre During the year, 87 rock pool cleans were Both Beaton Park and Lakeside leisure centres focused on the cardio theatre and circuit areas undertaken at a total cost of $333,429. This was provide quality, cost effective services to meet and was instrumental in Lakeside achieving a signifi cantly higher than previous years due to the diverse needs of members and casual users. 20% increase in visitors this year, along with increased costs associated with regular external In recognition of the importance of these a signifi cant improvement in membership plant hire and two staff being temporarily facilities to the community, we are continuing retention. In all, $70,000 was spent on pin redeployed on injury management. with our investment program to provide cutting loaded weights equipment, dumbbells, weight edge facilities. This has been rewarded by record plates, treadmills, bikes, cross-trainers and Shared Patrol Towers income and attendances at Lakeside Leisure rowers. These will add to the range of state of Construction is underway for a shared patrol Centre, and record income at Beaton Park the art facilities already available at both centres. tower at Corrimal Beach. The exhaustive Leisure Centre. design phase was completed through the Leisure Centre Usage support of our lifeguards and Corrimal Surf At Beaton Park Leisure Centre, our capital Visitation to Beaton Park Leisure Centre in Club representatives. A similar project is being works program saw $60,000 invested on 2004-05 was 393,551, an increase over the planned for Stanwell Park Beach that will new equipment that included international previous year. This resulted in a record $1.54m incorporate a shared tower and storage facility. competition standard balance beams, uneven in income. Lakeside Leisure Centre also Five options were developed in consultation bars, trampoline and sprung fl ooring. The recorded an excellent return with $0.34 million with Stanwell Park Surf Club and will be further latest computerised cardio equipment was also in income. Customer satisfaction levels continue assessed in 2005-06. introduced into the gym, incorporating to be well in excess of targets, with Beaton Park cross-trainers, rowing machines, bikes and recording 88% and Lakeside recording 90% Conservation and additional treadmills. The gym area was satisfaction ratings. Natural Resources redesigned to accommodate exercise classes for new user groups, such as junior circuit classes, Resurfacing of Gleniffer Brae Manor House diabetes health program and personal training. Beaton Park Athletics Track Historic Gleniffer Brae remains a popular venue This $350,000 scheduled project was for functions and weddings, with extremely successfully completed in August 2004. The high levels of satisfaction being recorded from works included complete re-surfacing of the customers. The Wollongong Conservatorium entire all-weather facility, as well as major of Music is located at Gleniffer Brae and improvements to hammer throw and long jump contributes to the city’s cultural life through infrastructure. music education, recitals and open days.

Surf Sense Campaign Asset Protection Zone Project Our highly acclaimed water safety education We continued to implement the campaign continued at all local primary recommendations of the Wollongong Bushﬁ re schools for Years 2, 4 and 6. The program Asset Protection Zone (APZ) Study by having was also conducted for international students the detailed design of the APZs developed and at the University of Wollongong for the created on a priority basis. One ‘Priority 1’ APZ commencement of each semester. Unfortunately, site remains to be completed via prescribed the NSW Government did not renew funding burning. Part of the burn was completed in for the program in 2004-05 to enable it to be May but was delayed due to rain. Four of the six conducted in the Campbelltown and Liverpool Priority 2 sites are complete. The two remaining school districts. sites will be completed in early 2006.

Swim and Survive Program Bushfi re Community Education and Liaison The Royal Lifesaving Society of Australia Offi cers worked with residents adjoining APZ (NSW) conducted its Swim and Survive learn- areas to form FIREADY fuel management to-swim program at our outdoor aquatic centres teams to undertake regular maintenance work. for a second successive season. The program was Two community fuel management groups very successful with 905 participants enrolled in were established in Austinmer, and one each this year’s program, compared to 511 last year. in Stanwell Tops, Helensburgh, Woonona and Mount Ousley. The groups work for one day Surf Sense Participants Rock Pool Cleans Thirroul Pool Pump House per month to maintain lower fuel loads within Work on the pump house commenced in May established APZ’s. The project was presented at 2005 and was subsequently expanded to include the Planning for Natural Hazards Conference at 15 (‘000) 100 structural repairs to the north-eastern wall of the the University of Wollongong. Our program is main pool and the complete replacement of the widely regarded as a benchmark in bushfi re risk 12 90 learner’s pool. management and community involvement. 14.54 14.30 91 13.14 87 9 80 87 Tidal Rock Pools Hazard Reduction Works 11.54 The scheduled Rock Pool Priority Works System Twelve bushfi re fuel reduction works were

6 70 77 (RPPWS) program for this year was to complete carried out at ﬁ ve non-APZ related sites. The the installation of safety handrails at all eight works incorporated removal of weed plants,

3 60 65 locations. This was completed in February reduction of some ground and elevated shrub 5.74* 2005, with the last installation at Austinmer fuels, and either pile burns or in-situ prescribed Tidal Rock Pool. Next year’s priorities will be burns. Of the 19 complaints received from the 03-04 03-04 00-01 01-02 02-03 04-05 0 50 00-01 01-02 02-03 04-05 *Due to cancellation of NSW The number of rock pool cleans the replacement of the Bellambi Toddler’s Pool community in relation to bushﬁ re loads, 12 government funding, the program are determined on a needs basis and surrounding concourse and the removal were resolved. Resolution is greatly dependent was not conducted within the and affected by unpredictable on weather and environment constraints that Campbelltown or Liverpool school environmental constraints, of previously agreed remnant infrastructure at districts during 2004-05 including bad weather. Clifton Pool, Toddler’s Pool and Fishermen’s determine the timing of control burns or pile Rock Pool at Port Kembla. burns to remove bushﬁ re fuel loads.

wollongong city council annual report 2004-05 68 recreation and natural resources performance against objectives

Wollongong Greenhouse Park In all, 86 breaches were investigated with 29 Wollongong Botanic Garden Major activities on behalf of Wollongong penalty infringement notices issued, along with The botanic garden continues to be a highly Greenhouse Park included the development of 50 warning letters. The botanic garden’s nursery popular and well used community facility. a website through the support of the University distributed 48,522 trees. This was signifi cantly Visitation for the year totalled 164,549. This of Wollongong, tree planting and maintenance higher than in recent years and has made a refl ects the extent of community affection for activities, and the celebration of National Tree signifi cant contribution to the ongoing program this beautiful regional attraction. During the Day. In all, 7,166 volunteer hours were spent of greening our city. An increase in grant year, a successful ranger visitor services trial at the park, while design work continued on funded projects has driven demand levels for was completed and will be formalised in the infrastructure improvements. plants and trees. new fi nancial year. This will have public safety, security and asset management benefi ts for the botanic garden. An aboricultural supervisor was also recruited to manage, conserve and replenish the tree assets on site.

The Wollongong Garden Festival weekend was again well patronised with over 600 people attending the Artist in Residence exhibition horticultural trade exhibits, information displays and family entertainment. This year’s Artist in Residence was Heidi Threlfo. The botanic garden also hosted 1,000 school children during World Environment Day.

Botanic Garden Natural Area Annexes Mt Keira Summit Park has received a major upgrade with the development of a new northern lookout. The works included disabled access, viewing platforms, coin- operated telescopes and picnic facilities. This was made possible through the assistance of the Wollongong Rotary Club who, in 2005, celebrated 100 years of international operations and 75 years in the local area. Wollongong Sustainable Vegetation Canopy Rotary was responsible for originally developing The Wollongong Tree Management Order Outlook for 2005-06 the Mt Keira Lookout and access road. These allows for a proper assessment to be made of the improvements will continue in 2005-06 with environmental importance and viability of trees Major improvement works to the an upgrade of the carpark and installation before they are pruned, removed or damaged. Wollongong Botanic Garden will of artwork and interpretative signage at this During 2004-05, we received 2,214 applications incorporate an upgrade of the important regional attraction. for the removal of trees on private premises with Mercury fountain and landscaping all requests serviced within ten working days. works to the duck pond area. In Community volunteers and contract bush Of these, 1,950 were approved, 120 refused, addition, a plan of management will regenerators continued to contribute to the 208 amended and 77 the subject of further be prepared for the botanic garden. restoration and maintenance of Puckey’s Estate reports. A comprehensive review and update Further aﬁ eld, we will construct and Korrungulla Wetland. of the Tree Management Order was adopted entry gates at Cringila Park, and by Council in September 2004. The review continue the development of the Kelly’s Falls and the Wodi Wodi walking trail incorporated a self certiﬁ cation system for tree Greenhouse Park. were consolidated under state government removal when trees are located within three control and are now managed by the NSW metres of a habitable dwelling. National Parks and Wildlife Service.

Botanic Garden Attendance Botanic Garden Plant Education Centre Number of Volunteer Number of Tree Production/Distribution Distribution Participants Community Bushcare Management Order of Plants for Conservation Groups Requests Approved/Refused Enhancement Programs

200 (‘000) 60 (‘000) 16 (‘000) 50 2,500 55 (‘000)

180 50 14 40 50 46 200.34 2,000 15.64 195.06 2,221 15.10 42 42 39 2,046 51.70 51.70 1,950 160 40 12 14.09 30 1,500 45 34 1,810 48.52 13.46 48.52 1,776 45.90 45.90 329 40.98

140 164.55 30 10 20 1,000 40 132.79 34.89 123.28 10.10 40.98 120 20 8 10 500 35 34.89 243 125 120 116 03-04 00-01 01-02 02-03 04-05 03-04 03-04 03-04 03-04 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 100 10 6 00-01 01-02 02-03 04-05 0 00-01 01-02 02-03 04-05 30 0 00-01 01-02 02-03 03-04 04-05

Although not at the record levels Plant production increased again The popularity of the botanic The Bushcare program has grown approved refused An increase in grant funded experienced last year, attendance this year. This is refl ective of the garden’s education centre steadily over the last fi ve years. projects has driven the increase in Requests for the removal and fi gures at the botanic garden increased demand generated by continues to increase, primarily This year, we focused on mid-week production and distribution levels. lopping of trees under the Tree continue to be high. Bushcare and other community the result of the quality programs as well as weekend activities. Management Order continue to groups interested in bush on offer. decrease. Only a small number of regeneration. requests were refused. wollongong city council annual report 2004-05 recreation and natural resources performance against objectives 69

Above: Jackie McIntosh, Nursery Horticulturist, in TREE MANAGEMENT REQUESTS front of the recently refurbished Japanese Bridge. YEAR APPROVED REFUSED AMENDED FURTHER REPORT Green Corp, Work for the Dole, Wollongong 2000-01 1,810 125 108 44 Aboriginal Aquaculture Corporation, CHAIN, 2001-02 1,776 116 103 27 Southside Sports Expo, Southern Suburbs Safety Taskforce, Yallah TAFE, Cringila Community 2002-03 2,221 329 262 94 Cooperative and ACCESS Community Group. 2003-04 2,064 243 211 105 This year’s highlights included the range of 2004-05 1,950 120 208 77 stakeholders connected with Cringila Park, the popular wood fi red bread oven and the Discovery Centre Bushcare volunteers contributed 19,298 hours Southside Festival activities. Due to the success The Discovery Centre continues to provide to the 714 events scheduled during the year. of the trial, we have committed to an expanded quality environmental education programs Grant funding for Bushcare activities increased three year project to commence in late 2005 at the Wollongong Botanic Garden for local substantially this year to a total of $312,816. and conclude in 2008. It is intended to extend school children and adults. The activities are Financial support from the business community the program to other southern suburbs of based on a novel and interesting approach to a was also welcomed. Wollongong. wide variety of horticultural subjects. Outreach programs promote both the garden and the city To further assist volunteers, training workshops Rectifi cation Works to Japanese Bridge to audiences around the state and country. were conducted and casual Bushcare offi cers in the Botanic Garden deployed to assist groups as required. The The Japanese Bridge was totally rebuilt during Attendance fi gures for 2004-05 reached 15,100 Bushcare Christmas Party, trivia night, quarterly the year, using recycled Australian hardwoods. adults and children. The ongoing success of the forums and Possum Post newsletter remain The work was undertaken away from the site centre is largely due to the quality programs popular and are useful channels for information and then painted and installed on site. The developed by our employees. These are highly exchange and social interaction. original bridge was a gift to Wollongong by our valued by participants for their innovative sister city in Kawasaki, Japan. Unfortunately, approach to environmental education. Place Management Trial in Cringila the soft Japanese timbers were not suited Park/Berkeley Precincts to Australian climatic conditions and had Bushcare Program The two year trial was an outstanding success, deteriorated to the point of being unsafe. The The sustainable management, conservation and with many improvements to the area and new bridge is an identical replica of the original, restoration of our natural areas are an ongoing strong partnerships established with business, but will endure for many more years. challenge for the Bushcare program and our government and non-government sectors. community. During the year, 46 Bushcare sites The following organisations have had Mercury Fountain in the Botanic Garden and 27 contract sites received creek and riparian involvement in the project: Period Detention The re-commissioned Mercury fountain land restoration, bushland regeneration, dune Probation and Parole, Aboriginal Men’s celebrated 20 years in the botanic garden, and restoration and revegetation works. In all, Committee, Cringila Public School, Amnesty will undergo further improvements in the 16,911 indigenous plant species were planted International, Southside Winter Festival, coming months to complete refurbishment and maintained. Cringila Village Inn, CDEP, Illawarra Landcare, works including landscaping. wollongong city council annual report 2004-05 70 community & cultural services performance against objectives

community & cultural services

Above and right: Leather workshops at the Program Goal Provide community and cultural services and facilities Wollongong Youth Centre. that enhance our community’s quality of life.

Community and Cultural Services Expenditure Community and Cultural Services Expenditure Young People Participating Wollongong Youth Centre vs. Total Council Expenditure in Programs, Activities and Drop In Attendance Entertainment Functions: Total Community and Aged and Disabilities Services $1.434m 18,000 10,000 Cultural Services Community Development $1.496m expenditure was $7.447m Community Facilities $1.511m 18,361 or 4.78% of total Council 16,000 8,000 Cultural Development $2.257m expenditure. Youth Services $0.750m 14,000 6,000 8,326

12,000 4,000 5,950

Community and Cultural Services Income Community and Cultural Services Income 5,623 13,980 5,591

vs. Total Council Income 13,390 4,526

10,000 12,159 2,000 Functions: Total Community and Aged and Disabilities Services $1.316m Cultural Services income 03-04 00-01 01-02 02-03 04-05 03-04 Community Development $0.499m 8,000 01-02 02-03 04-05 0 was $3.233m or 2.10% of Community Facilities $0.968m We are continuing to attract greater The popularity of the Drop In total Council income. Cultural Development $0.299m numbers of participants at the Program has increased, with youth centre, due to ongoing staff 2004-05 attendance ﬁ gures the Youth Services $0.150m efforts to provide a wide variety of largest to date. quality programs.

wollongong city council annual report 2004-05 community & cultural services performance against objectives 71

Outlook for 2005-06 Youth Services provides support to organisations • Nozzle - the creation of a handbook for by actively participating in the following inter aerosol artists on legalities and opportunities. Initiatives targeting the city’s young agencies and committees: people will include planning and • Wollongong Music Round Table - a non profi t Education coordinating the annual Youth Week organisation committed to developing the • Maths Tutoring - four classes are held each in April, conducting regular school original music community of the Illawarra; week during school terms for young people holiday programs and upgrading • Wollongong Youth Network - a network of struggling with maths and referred from local entertainment equipment at the youth workers in the Wollongong area; high schools; youth centre. We will also provide • Rainbow Youth Steering Committee; • Links to Learning - three courses held each a broad and innovative program of • Deaf and Hearing Impaired Youth Group year for young people at risk of leaving activities for young people between Steering Committee; school. These young people are referred from the ages of 12 and 24. • Peer Youth Leadership - a cross regional Kanahooka High and Illawarra Sports High. training program to provide leadership skills The program runs at Koonawarra Community for young people, enabling them to train their Centre for two days a week; peers and to set up regional forums to invite • Links to Learning - two courses held annually young people to have their say; for young people who have left school early • Art Start - a series of introductory workshops and are unemployed. cross regionally that will develop a core group of young people based in three regions to Operations at Wollongong Youth Centre produce a performance based on young people In 2004-05, 18,361 young people attended a and public space, to be ultimately performed variety of programs and events at Wollongong across local regions and in Sydney to coincide Youth Centre. This compares extremely with Youth Week; favourably with the 13,390 recorded for the • International Women’s Day Committee; previous year, an increase of 4,971 young • Indigenous Youth Workers Network - this people. This positive outcome refl ects the group was initiated and established by successful recruitment of a permanent Drop In Wollongong Youth Services and meets worker, the professionalism of the rest of the bi-monthly with Koori Youth Workers. team, and the innovative and diverse range of • Start Out Right Steering Committee - oversees programs offered at the youth centre. the running of a legal education program in local high schools. Story Telling Workshop Nine young people from the Intensive Language Entertainment Centre at Warrawong High School were • EntCom - A committee of young people involved in telling the story of their journeys to that decide on entertainment options for the Australia, while the rest of the group enacted the Wollongong Youth Centre; stories as they were being told. Having the entire • On Air/Play Out - radio show on VOX FM group involved created a safe environment; one every Monday night from 8pm to 9pm; in which the storytellers experience was treated • Music Industry Workshops - collaboration with respect and sensitivity. with Wollongong Music Round Table where established musicians and people from the Youth Week industry pass on industry skills and knowledge Wollongong Youth Services was the proud to aspiring young musicians; recipient of the Local Government Youth Week • Wollongong Music Week - an event that Award for most Innovative Youth Week Program supports and promotes local music; in 2004. The award was received due to the • Illawarra Regional Youth Services Band program’s diversity, the participation of young Youth Services Competition - An annual event run in people in all stages including program planning, collaboration with other youth services in implementation and evaluation, spread of events Services to Young People Thirroul, Dapto, Kiama and Blackbutt; across the entire local government area, and its Wollongong Youth Services is the principal • School of Rock Tour - run as part of linkage back to the social community plan. resource centre and a key stakeholder in 16 Wollongong Music Week, where an This year’s event attracted 1,600 people to a Hip strategies identifi ed within the community social established local act performed at high Hop performance, music industry workshops, plan relevant to young people. These strategies schools, and a school band showcased their live bands concerts, a street art launch, Port are either in development, currently being skills in a positive experience. Kembla Open Day, Rainbow Youth Mural, implemented or already completed. Examples Arts Rock the Lair drama performance, dinner dance, are the neighbourhood youth work program • Belladonna Festival - run entirely by young short fi lm festival and Wicked Tour (skate that provides fi nancial support to community people and consisting of a variety of DIY demonstrations, workshops and competition). organisations to deliver youth activities in workshops in practical skills; Youth Week also provided an opportunity for various suburbs throughout Wollongong, • Owning Public Spaces - working with young young people to raise issues and to display the deaf youth group that meets regularly at people in schools to select a graffi tied area their skills and talent. A customer survey at the the youth centre, and the Links to Learning in their community and to improve it with conclusion of the program highlighted a 100% courses for unemployed early school leavers and legal murals; satisfaction rating. There was a corresponding students at risk of leaving school early. • Graffi ti Mentor Program - teaming increase in participation rates from young experienced aerosol artists with young artists people for cultural and linguistically diverse We continue to support and resource NYWP to paint murals for local businesses; and ATSI backgrounds compared to the youth workers as well as facilitating bi-monthly • RTArt Traffi c Boxes - series of workshops previous year. NYWP meetings and disseminating relevant on aerosol art, culminating in painting two information to NYWP network. traffi c boxes;

wollongong city council annual report 2004-05 72 community & cultural services performance against objectives

School Holiday Programs The fi nal product exceeded all artistic The second program involved a hospitality This year, 332 young people participated in the expectations, as well as achieving its goals of course that commenced in March 2005. The school holiday programs. Activities incorporated engaging young indigenous people in discussion nine participants were extremely dedicated, a variety of workshops featuring popular leather and inviting them to share their experiences. learning commercial catering and basic working classes, Zine writing, screen printing, Additionally, the fi lm also depicted several elders kitchen techniques. This course was run at the live guitar set up, puppet making, mural painting in the community, thereby acknowledging the Wollongong City Employment and Training. and a young sewing circle. We also had an diversity of experiences for different generations On its completion, the students either enrolled overwhelming response to the Get Loud on of indigenous people in the Illawarra. Over 60 in a Certifi cate 2 at TAFE, gained kitchen hand Guitars, a series of ten, one hour workshops, people attended the launch. work or pursued other educational options. that received very positive feedback from both At Risk of Leaving School Early the young people who participated and their Below: Youth Band Mentorship Program parents. at the Wollongong Youth Centre. The student at risk program is run with the assistance of two partner schools. The project runs for three terms with ten participants each term. Students are required to attend Koonawarra Community Centre two days a week to participate in various activities that focus on recreation and personal skills development. The Links to Learning project worker instigated a ‘meet and greet’ with parents and students prior to the course commencing. This allowed interested parents to be informed on the details of the program and how it could assist their child. At its conclusion, participants gained a Links to Learning Certifi cate. The program helps young people form friendships with other students, feel more comfortable at school, have access to personal tutors to improve their school work, and to discuss life issues. Community Development Access and Equity Cultural awareness training continues to be delivered via our Employee Induction Program. Forty six employees participated in four sessions scheduled at various times of the year. Satisfaction levels with course content, presentation and materials was very high at 86%. Additionally, fi ve training sessions were delivered externally by our Aboriginal and School of Rock Tour Activities for Young Deaf and Hearing multicultural community development workers to a range of non government agencies Wollongong Music Round Table received Impaired People funding from the Motor Accidents Authority The Deaf Youth Group meets each Thursday Interpreter Service to promote the Arrive Alive message. This was during the school term to provide young The interpreter service continues to be well undertaken through the School of Rock Tour, deaf and hearing impaired people with the supported, now in its second year of operation. where two local bands performed at a number opportunity to meet informally and to broaden In total, 116 interpreter sessions were provided of local high schools. The tour provided an their social network in a safe space. Those with customer satisfaction ratings increasing excellent opportunity to expose young people to involved learn more about the deaf community, from 87% to above 97%. This was partly due the local music scene, as well as promoting the its network and culture, and are provided with a to the provision of additional interpreters, road safety message. direct link to general youth services. In 2004-05, through Families First funding received from 109 young people participated in such diverse the Department of Community Services to Wollongong Music Week activities as a performance from the Australian provide free interpreting for Wollongong and Wollongong Music Week was celebrated in Theatre for the Deaf, an excursion to the Royal Shellharbour based children’s services. November 2004 with events organised to Easter Show, along with such regular activities as promote and celebrate original music. Along leather work, painting, basketball and more. Language Aid Program with conducting music industry workshops, The Language Aid Program uses the accredited we also hosted two ‘all age’ events, sourced Early Leavers Program language skills of our own staff to assist with funding and liaised with local high schools. Our Two Early Leavers courses were conducted on-the-spot communication. It is a practical entertainment committee subsequently received during the year. Classy Act was a partnership and effi cient way to deal with enquiries from an award from Music Oz for the Most Active program with TAFE that involved participants residents who may not be fl uent in English. Local Music Industry Young Person or Group. making mosaic tables and, on completion of the Community language work involves an course, gaining a Senior First Aid Certifi cate, employee acting as a fi rst point of contact for Indigenous Film Project OH&S Green Card and a statement of non English speaking residents. During the Assistance was provided to a group of young attainment in welding and tiling. Immediately year, a number of employees were identifi ed Koori men to create and produce a fi lm following the course, two young women to replace current vacancies in the Spanish exploring their views on reconciliation, and returned to school, two gained employment and language and to cover other community what it is like to be Koori in Wollongong. one undertook an apprenticeship. languages including Serbian and Tagalog.

wollongong city council annual report 2004-05 community & cultural services performance against objectives 73

Aboriginal and Torres Strait Islander Social and Community Plan 2003-07 Committee against Domestic Violence and Community Programs and Activities The social and community plan is due for the Safe Community Action Team (SCAT) The local Aboriginal and Torres Strait Islander renewal in 2005-06, meanwhile strategies Committee. Major achievements included the community has moved forward this year. identifi ed within the current plan are still being Southside Sports Expo and the Illawarra Forum By addressing access and equity issues, both implemented. This year, one such example was on Domestic Violence. internally and externally, individuals and the development of a children’s services directory community groups have become empowered. and database. This is now fi nalised and will Volunteering Illawarra Coomaditchie United Aboriginal Corporation shortly be uploaded onto our website for access Volunteering Illawarra has emerged as one of the (CUAC) successfully raised enough funds by the community. leading volunteer resource centres in Australia. to employ two workers to continue their The quality of its services was recognised by community work program. They also sourced Social Crime Prevention Strategies member organisations who gave the service a funding to sustain the community garden We continue to apply the principles of Crime 90% satisfaction rating. In November 2004 that supplies vegetables for the Warrawong Prevention through Environmental Design an additional outreach service was established community kitchen. Through the Illawarra (CPTED) to major development applications in Bulli, providing volunteer interviews for Aboriginal Corporation, the community based across the region. The project provides input residents in the northern suburbs. This follows working group has survived another year with into private and public major developments. In on from the success of last year’s pilot outreach the Cluster working with individuals to address 2004-05, 49 developments were assessed, with program held in Shellharbour. a range of projects that meet community needs. three safety audits undertaken on behalf of These include a guide to recruiting Aboriginal our clients. Volunteering Illawarra’s membership continues people in the Illawarra. The community also Graffi ti Operational Management Pilot to expand. There are now 120 agencies successfully arranged 14 events and activities for representing community, recreational and The Graffi ti Operational Management Pilot NAIDOC Week. environmental service sectors. In 2004-05, project continued to develop through the the project interviewed and matched over 660 Providing Advice and Support coordination of graffi ti activities, promotion people with member organisations. Satisfaction The Aboriginal community was involved of a graffi ti hotline, research and resource rates continue to improve with volunteers in many meetings with Council to address development. To promote the hotline, an referred by the project delivering an overall Aboriginal affairs. Assistance was provided in information kit was developed and distributed satisfaction rate of 85%. relation to the Aboriginal and Torres Strait to the community. The project logged 1,277 Islander Employment Strategy, Wollongong graffi ti reports during the year. Various legal foreshore project, gateway project, integrated aerosol art opportunities, including RTArt, In total, 235 referred volunteers commenced estuary management, West Dapto master were also a component of the project. These work during the year, while the total number planning, the Myimbarr project, Reconciliation opportunities forged partnerships with a of training hours offered was 238. Another Week, Law Week/Art Exhibition, Sandon Point, number of community groups, such as the important achievement was the securing Fairy Creek rehabilitation, Bellambi dunes, Dapto Community Development Program, of funds for a two year project focusing on Juvenile Justice Youth Program, NAIDOC Week along with local schools, sporting and surf clubs. corporate volunteering. The program, Corporate and cultural awareness training. Returns, was launched in October 2004 and has Community Safety Compact Project been well received by businesses throughout the Social Planning A number of projects were completed this Illawarra. Our Social Planning Services team continues to year, funded by the NSW Attorney General’s respond to information and support requests, Department. These were Community Safety Community Management Support with 84 responses provided this year to 25 Week, Bundaleer Safety Project, the Sex Worker A Community Management Support function internal and 59 external customers. The team Project, Public Behaviour and Wollongong is was formalised in 2004-05. This was developed distributes demographic profi les to assist Safer (WISer). as a service of Volunteering Illawarra. The with planning projects. These included the function provides information, advice referral Port Kembla Revitalisation Project, Berkeley Partnerships with community stakeholders services, strategic planning and funding to Plan and the Social Data Research Project to integrate other safety initiatives continued non government agencies and management Report 2004. This service received an overall with the Southern Suburbs Taskforce, Drug committees. Recipients of the service gave it an satisfaction rate of 75% in the recent customer Action Information Exchange, new Wollongong 87% satisfaction rating. satisfaction survey. Community Drug Action Strategy, and Illawarra

Left: Janet Searle and Margaret Marks, Volunteer Member Organisations of Volunteering Illawarra Outlook for 2005-06 Illawarra workers, at the Town Hall Ocean Room.

A signiﬁ cant area of focus will be to 180 develop the new social community plan. We will also coordinate 160

community-based events such as 165 NAIDOC Week, Reconciliation 140 Week, Refugee Week, Children’s 154 145 120

Week, Purple Ribbon Campaign 138 and Community Harmony Day. 133 Further strategies relating to crime 100 prevention will be implemented 03-04 including a city safety plan, a 80 00-01 01-02 02-03 04-05 community safety compact project A gradual upward trend has and a grafﬁ ti management pilot emerged in the number of member organisations of Volunteering project. Illawarra.

wollongong city council annual report 2004-05 74 community & cultural services performance against objectives

Purple Ribbon Month Advocating for Social Justice In all, the event attracted some 1,400 people Purple Ribbon Month is held annually in July The Illawarra National Association of - a signiﬁ cant increase from the previous year. of each year to raise awareness on the issue of Community Based Children’s Services We also had the opportunity to distribute child abuse in the community. Our Children (NACBCS) highlighted the issues of advocacy educational material on the transition to school, and Family Services team partnered with and activism this year. The third social justice and on child abuse and neglect. several organisations and community members in children’s services evening attracted 42 to coordinate activities. These consisted of practitioners and parents. The event focused on NAIDOC Week a morning tea hosted by the Lady Mayoress partnerships with families, political advocacy NAIDOC Week was held from 27 June to to launch the second edition of the poetry in children’s services, and how to introduce 1 July, 2005. A community committee was book, Opening Moments - A Beginning; and advocacy and activism to young children. responsible for sourcing funds and organising information stalls located in local shopping all events and activities. In total, 14 events centres. Purple Ribbons were also distributed A three part training series was held looking were held in various parts of the city, as well as through local businesses and community at how we promote an anti-bias environment Shellharbour, Kiama and the Shoalhaven. The organisations. The event was promoted at the within children’s services - beyond aesthetics and events targeted all sectors of the community Kids Garden Groove in the Wollongong Botanic tokenism. Sixteen practitioners attended from through sporting and social activities. Key Garden through the distribution of purple across the children’s services sector. partnerships were also formed to promote ribbons and information packs. reconciliation within the community.

Community Information Services The NACBCS committee also met with the Activities included an Indigenous Art NSW Minister for Community Services, Reba We are a key provider of information services Exhibition at the Wollongong Court House Meagher, regarding pre-school affordability, to the community. A key strategy for the year and the University of Wollongong, a forum staffi ng to child ratio for children under two was to improve the quality and range of our on ‘The State of Mental Health: A Black And years and the retention of trained staff in early directories and social data. These involve aged White Perspective’ hosted by the Golden Key childhood services. and disability services, children and family International Honour Society; and a fi lm services, multicultural services, youth services produced by young Aboriginal people on living Kids Garden Groove and HACC services directories. To these, have in Wollongong. A fi lm producer was funded by The third annual Children’s Week event, been added the Social Data Research Project the Wollongong Youth Centre to support the the Kids Garden Groove, took place at the 2004, Port Kembla Business Retention and young people working on the fi lm. ‘Through Wollongong Botanic Garden with free activities Expansion Report, and the Port Kembla Our Eyes’ was produced and launched to high organised to promote the concept of celebrating Revitalisation Report. We also reviewed how this audience acclaim. and valuing children and families. This year’s information is made available. This is now done theme of healthy bodies/healthy environment through hard copy and electronic versions, as Refugee Week provided an opportunity for families to well as from our website. The service received an In 2004-05, Refugee Week was promoted participate in a range of fun activities, including overall satisfaction rate of 93% from our clients. through the engagement of refugee communities face painting, Nutrition Australia, the library’s in the annual Civic Orientation Program, along Children and Family Services magic tent, kite making, circus workshops, with cooperative projects with community Taronga Zoo exhibits and reverse garbage. The Children and Family Services Coordinator settlement providers. These included civic tours continues to provide information and support of our facilities, provision of cultural awareness The event also included performances from the to the community, children and family service and refugee training, a refugee family picnic day Kemblawarra Public School’s singing troop, organisation, child care developers and planners. and AMEP Australian Citizenship courses. Go Seek, an environmental play by the botanic During 2004-05, planning advice was provided garden’s discovery centre and much more. to 48 potential developers. Training sessions were held to increase the skills and knowledge Below: Several activities were organised during the of children and family services staff across year to support grandparents in their valuable role. Wollongong. The coordinator also acts as an advocate on various projects, in addition to supporting events that celebrate children and families. The activity received an overall customer satisfaction rate of 94% this year.

Grandparents Forum In association with South Eastern Sydney and Illawarra Area Health Services and Illawarra Multicultural Services, several activities were organised during the year to support grandparents in their valuable role.

These consisted of a planning session in July 2004; an information and networking morning to highlight the wide variety of information available on local services for grandparents; a picnic for grandparents and their grandchildren at the Wollongong Botanic Garden (a great turnout despite the poor weather in early December); and a storytime for grandchildren and their grandparents held in conjunction with the City Library in June 2005.

wollongong city council annual report 2004-05 community & cultural services performance against objectives 75

Community Harmony Day The service is a partnership between respite and 2005 Harmony Day was celebrated with a transport services and operates twice a week. fun and safety education day in the Crown St Each trip offers up to seven carers respite each Outlook for 2005-06 Mall. The project was a joint initiative between evening, an annual total of 700 episodes of care. the NSW Fire Brigade, Wollongong Police, Key projects will be the development Department of Education and Training, NSW Respite Services of an Aboriginal and Torres Strait Surf Lifesaving, Bulli PCYC and the Illawarra Respite Services continues to provide both in Islander regional community Ethnic Communities Council Inc. Activities home and centre based services. These support transport model and to continue to included the ofﬁ cial launch of the NSW Fire carers of frail aged people, people with dementia coordinate the annual Seniors Week Safety Translation Project, a keynote address by and people with disabilities to remain in the in March and the International Day the Lord Mayor, performances by Kemblawarra community. Respite is provided in a range of Abilities in December. Advocacy and Wollongong primary schools, and activities of ways including volunteers, paid staff and initiatives focus on assisting older provided by essential and emergency services. group settings. Social support is dependent on people, those with a disability and Our ‘Different Faiths, One Vision’ calendars the expressed needs of the client or carer and their carers. were also distributed to the community. involves assisting isolated people access their community. Aged and Disability Services Aged and Disability Development Services We deliver a range of developmental services to the broader community and individual organisations. In 2004-05, our staff provided information, referral, advocacy and planning advice to over 200 services and agencies. We also organised and participated in events, forums and seminars that focused on service development, agency performance, submission writing and accessing government. A particular focus for the year was on working with local businesses on how to best engage with older people and people with a disability. Around 1,000 publications were distributed containing information on available services, where to ﬁ nd venues that were completely accessible, and housing options. Satisfaction level for these services was 94%.

Community Transport Services A wide range of transport options are provided to individuals and groups, on an ongoing basis, with services operating at above 80% capacity. In all, 55,680 passenger trips were provided, slightly less than the previous year’s total of 56,960 trips. The majority of these relate to group transport. Above: Mary Curran, enjoying the activities at Undanderra Community Centre. In early 2004, a $20,000 grant was received to provide transport for people with dementia to access speciﬁ c services available through Dementia Respite Options Hours of Service Provided Community Transport Carunya, in order to relieve carers of their We recently developed a model to provide for Home Respite Care Project Annual Passenger responsibilities for a day. The service is a mix of culturally appropriate respite to carers of people Trips individual transport by qualiﬁ ed nursing staff with dementia from non English speaking 3,000 60 (‘000) and group transport. Delivery of the service has backgrounds. A weekend respite program was held been a collaborative approach by the Illawarra in October 2004, in partnership with the Italian 2,500 50

Area Health Service, Carunya Dementia community aged workers, to offer respite to four 56.96 55.68 2,690 2,558 Support Unit, community transport operators family carers of Italian people with dementia. This 2,000 40 51.50 was so successful that other services have asked for and brokerage nursing services. 46.98 45.96

the information to be shared so that they are able 1,500 2,141 30 1,997

Twilight Tours Bus Run to implement the program. A similar weekend is 1,976 planned for members of the Greek community A second Twilight Tour bus run was introduced 1,000 20 to provide extra respite for carers of people in October 2005. Papers were also presented at with dementia who experience sun-downing, the Alzheimer’s Association Conference and the 03-04 03-04 500 00-01 01-02 02-03 04-05 10 00-01 01-02 02-03 04-05 Home and Community Care Conference in a challenging behaviour in the afternoons. Bus Due to an ever-expanding range Although the number of passenger outings are used as diversions to alleviate these 2004. of support services available in trips has varied slightly over the symptoms. Wollongong for people who suffer past ﬁ ve years, an overall upward from dementia, demand on home trend has emerged. respite continues to decrease.

wollongong city council annual report 2004-05 76 community & cultural services performance against objectives

Left: Up The Garden Path program - Jennie Snelling (left) from Wollongong City Council assists Mrs Margaret O’Driscall up her newly maintained garden path.

A total of 120 people participated in the workshops and an additional 30 people attended the Auslan tour. A further 567 people came to the launch of an exhibition of works completed by a local artist with a disability. Disability awareness training was also provided to the art gallery guides.

Multicultural Access Project Several recommendations provided to the Department of Ageing Disability and Home Care from the Illawarra Multicultural Access project 2003 have been successfully implemented. These incorporated a Neighbour Aid Program Up the Garden Path Multicultural Neighbour Aid Service (a fi rst The Neighbour Aid Service is operating at more Up the Garden Path provides safe access to for Australia), an Illawarra food services than 80% capacity, providing 2,234 hours of those clients who would otherwise be isolated development project and the implementation social support to isolated frail older people and from the community due to unsafe pathways of a volunteer training program in community people with a disability living independently in surrounding their homes. The program provides languages. This innovative service was the community. safe access to and from homes for both the established to deliver training to non client and their carers, by brokering services to government agencies throughout the region. Carers Coffee Mornings undertake necessary repairs. This could mean The project, a Volunteering Illawarra initiative An average of 20 carers attended the carers that moss is removed from slippery pathways in partnership with the Department of Ageing, coffee mornings held at Gleniffer Brae. Topics or that overgrowing vegetation is removed. Disability and Home Care, trains bilingual covered included grief and loss, looking after This service is proving to be a valuable adjunct workers to deliver a range of sessions to people yourself and diversional therapy. Attendances in the prevention of falls. Fifty clients received for whom English is not their fi rst language. have increased from the previous year, partly due assistance from the program in 2004-05. to increased accessibility and parking from the Disability Awareness Training previous venue. Retirement Options Program Disability awareness training is provided to new The Retirement Options Program provides employees as part of the corporate induction Respite and Relaxation for Carers social support to older people with a disability process. This year, 48 people undertook the We have implemented a new program that who are retiring from work. The program training presented by our Aged and Disability helps carers of people who suffer from a supports clients in accessing mainstream Community Development team and specialist debilitating illness other than dementia. recreational services to assist them in trainers. The aim is to raise awareness and to Standards and guidelines have been developed maintaining social contact in retirement. The ensure that our employees are responsive to the and clients are currently being referred to the service is relatively new, but has already been needs of people with a disability. The interactive service. Volunteers play an integral role in the accessed on 84 occasions since its inception. training discusses the physical and social barriers program by providing respite to the carers. that may be encountered when accessing More volunteers are being recruited and trained Seniors Week services and facilities. The course also provides to increase the number of services available to Seniors Week 2005 was celebrated in March participants with tools and resources they can 1,560 episodes of care per annum. 2005, comprised of 62 activities held take back into the community. throughout the Wollongong region. The Safe Food Handling Accreditation program contained 11 new events including a Volunteer Week 2005 Forty volunteers from our funded day respite senior’s computer expo, several educational and In May 2005, we sponsored National Volunteer centres undertook accreditation in safe food lifestyle seminars, an Italian multicultural food Week to celebrate the contributions that handling to ensure that services are of the festival and a Tai Chi display. A total of 4,424 volunteers make to the delivery of services to highest possible standard. All Council run day local seniors participated in the activities, a 10% the community. This was the fi rst time we care cares are now fully accredited. increase over the previous year. Attendees of the have conducted the event, which featured such various events indicated an overall satisfaction activities as Breakfast at the Novotel, movie Evaluation of Services rating of 75%. passes, tickets to IPAC shows, afternoon tea at Our services were evaluated by the funding body Gleniffer Brae with presentation of certifi cates DADHC and awarded the highest grading. International Day of Abilities of appreciation by the Lord Mayor, tours of Nan Clients are consulted annually in regard to Our Aged and Disability team worked in Tien Temple, tai-chi lessons, and recycling and the range and quality of services provided. collaboration with the Wollongong City garden art workshops at Glengarry Cottage. Additionally, staff in regular contact with clients Gallery to develop and implement a series of Volunteers had an opportunity to choose an provide ongoing feedback. An annual consumer community workshops for local people with event of their choice. Over 180 volunteers were planning day provides opportunities for carers disabilities. The program was comprised of involved with very positive feedback received. A and volunteers to identify gaps in service circus, art, drama, clay and music workshops, formal evaluation indicated that the volunteers provision to assist the planning process. together with an Auslan tour of the gallery. appreciated recognition of their efforts.

wollongong city council annual report 2004-05 community & cultural services performance against objectives 77

Community Facilities Dapto Ribbonwood Centre The next stage in the community consultation The number of visitors utilising the centre process was conducted in March 2005, when Multi Purpose Community Facilities continues to grow as the centre is promoted to residents were asked to have their say on art The multipurpose facilities include community/ the community and regular hirers spread the works for display in the interior and exterior neighbourhood centres, senior citizens’ centres, word about its quality facilities. Highlights of of the complex. An art plan workshop was youth centres and halls. Usage fi gures refl ect an the year included: also held to garner ideas and concepts to increasing number of visitors to these centres. • The centre took 4,578 bookings from both formulate a draft art strategy for the centre. The This is signifi cant given that the number of casual and regular hirers. fi nal concept plan will be available with the facilities has decreased due to the rationalisation • 145,569 people attended activities within the lodgement of the development application in of resources. hired areas. This does not include the 140 July 2005. families who use the child care centre or the The majority of facilities are managed by local 124,242 people visiting the library. community groups (under a licence agreement). • A variety of asset improvements were also We resource and support these as necessary. implemented. These included the installation Outlook for 2005-06 Sometimes, groups fi nd it diffi cult to continue of window blinds, locks for internal doors, a with the licensing and last year, the management piano, an oven and dishwasher in Heininger During the coming year we of two centres was transferred back to Council. House; an under-counter bar fridge in will focus on the development Arrangements have been made for booking and Heininger Hall; a mini boil in the Bangalow of the new Thirroul District cleaning these centres to ensure they remain Room; additional furniture, crockery and Community Centre and Library; the accessible by the community, pending allocation cutlery for all kitchens; additional partitions redevelopment of Balgownie Village to a community group. and a new barbecue. Internal doors within the Community Centre and an upgrade main foyer were also repainted. of security systems at Berkeley Community Facilities. Online Booking System • Several new regular hirers are utilising the Progress towards an online booking system was centre. These area a Hip Hop Group, Potters made with the introduction of an electronic Christian Fellowship, several different Cancer booking system for Council’s venues including support groups and a Karate group. direct run community facilities. • The centre provides excellent exhibition, seminar and conference facilities. This year, it hosted a lapidary exhibition, embroiderers Town Hall Facility exhibition, Dapto Seniors Fete, Work The standard operating procedures at the Directions Conference, the Illawarra Police Wollongong Town Hall were updated to best Area Command and High Schools Forum, practice operating standards in line with OH&S ICS Art and Craft Fair, WCC West Dapto legislation. This involved the implementation of Information Sessions, DRC Open Day evacuation procedures and subsequent training (attracted over 500 people), Cancer Carers of the staff. and Medical Conference, and the Rotary Pioneer Exhibition. This outcome is very Community Facility Safety and Security pleasing as it means that this relatively new Two key strategies were identifi ed for facility is catering for the varying needs of the implementation this year. The fi rst involved local community. training licensees in risk management, cleaning procedures and venue management. The second Thirroul Community Centre and Library involved the development of risk management Following extensive community consultation, documentation. The booking process at a draft concept plan was presented to the direct run centres was updated to include a community in October 2004 through a series of requirement that all hirers produce evidence of meetings, shopping centre ‘listening posts’ and suitable public liability insurance cover. via our website. Many residents provided input into the proposed make-up of the centre.

Above: IanBelow: McClintock Mary Curran, (left) Total Number of Total Users of Community Average Number of Visitors Utilisation of Rooms at Dapto Ribbonwood Centre: ManagerC&CS Community care Unanderra. and Community Centres Centres per Community Centre Dapto Ribbonwood Centre Optimum Hours of Use Cultural Services with Glen Whittaker, reviewing plans for Thirroul Community 36 700 (‘000) 20 (‘000) 200 (‘000) 100% Centre. 20.10 34 650 18 20.06 160 80 19.41 82 34

32 600 16 120 60 (6 months only) 33 69 56 17.29 643.08 641.94 145.57 60 32 32 32 16.13 621.09

30 550 14 80 (6 months only) 40 107.91 100.82 570.52 28 500 12 40 41.05 20 548.46 03-04 01-02 02-03 04-05 03-04 01-02 02-03 04-05 03-04 03-04 03-04 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 26 00-01 01-02 02-03 04-05 450 10 0 0 The facilities include community/ The data shows an increasing There is an increase in the average Since the centre’s opening in Dapto Ribbonwood Centre is neighbourhood centres, senior number of visitors to community number of visitors per community October 2001, there has been a being used more frequently by citizens’ centres, youth centres centres. This trend is signifi cant centre, again a refl ection on the steady increase in utilisation rates the community with optimum use and halls. given that the number of facilities increasing importance of these This is due to effective marketing, now exceeding 82%, a signifi cant has decreased during the period. facilities to the local community. coupled with the range of quality increase over the previous year’s halls and rooms available for use. result of 69%.

wollongong city council annual report 2004-05 78 community & cultural services performance against objectives

Corrimal Pensioners Centre Support for Grass Roots Community By year’s end, this had resulted in 12 arts A draft concept plan was developed for the Organisations groups and fi ve businesses seeking arts/business former Corrimal CWA Rooms and Baby Health Ongoing support continues for Circus partnerships. Staff continued to provide Centre to provide a new facility for the Corrimal Monoxide and Circus WOW at Bellambi depot resources, assistance and support to Project Pensioners Group. The project was subsequently including investigating management options Contemporary Artspace and Community Cultural Training workshops for industry deferred due to lack of funds and issues for the site. We also developed agreements with involving existing trees within the park. Circus Monoxide, the South Coast Writers’ workers by CCD NSW and local practitioners. Centre and Wollongong City Employment and A total of 15 artists worked on cultural Horsley Child Care Centre Training for continuation of the Create Illawarra development projects and 26 artists participated Negotiations continued with the Department of website. In 2004-05 assistance was provided in public art and place making projects. Education and Training (DET) with the aim of to Project Contemporary Art Space, Film procuring a suitable site for the centre. To date, Illawarra, Berkeley Development Association, Wentworth St Refurbishment Project no agreement has been reached regarding use of Berkeley Neighbourhood Centre, Port Kembla Ongoing refurbishment work at Wentworth the new school site in Horsley. Community Centre, South Coast Writers St, Port Kembla, included the manufacture Centre, Bellambi Neighbourhood Centre, of stainless steel banners and seats. These are Disability Discrimination Act Action Illawarra Craft and Arts Network, Short Sited awaiting installation when landscaping sections Plan for Community Facilities Film Festival, Bridge Street Theatre, Sparx are completed. Twelve mosaic pavement inserts Two centres received funds for works to Magazine, Coomaditchie United Aboriginal are currently under construction involving six improve access. Cringila Community Hall Corporation, Port Kembla Youth Project, Port community groups fabricating mosaics that had a disabled car park constructed. Work to Kembla Primary School, Cringila Community refl ect community diversity and identity, The Fairy Meadow Community Centre involved Centre, Illawarra Sports High School, and Art Mainstreet Mesh Banners, designed by Suzette access improvements with additional funding Arena Gallery. Adams and the community, will be installed to be provided in the coming year to upgrade when approval is given from Integral Energy. functionality, storage, safety and the general Strategies from the Cultural Industry Work continues on the creation of a steel and appearance of the centre. Audit ceramic artwork at the entrance to Port Kembla. Several strategies were developed during the year to facilitate the employment of Aboriginal Cultural Centre Osborne Park Storylines artists participating in cultural industries. Development of the concept brief has been Osborne Park Storylines project is the result These included the implementation of the deferred due to lack of ongoing funding to the of partnership grants from Royal Australian CAB Workshop Program with 20 local arts community for the capital and operational costs Historical Society, NSW Ministry for the organisations. of a new facility. Arts, Australia Council - Community, Art, Environment and Design, Living Centres Cultural Development - Department of Urban Affairs and Planning, Outlook for 2005-06 as well as Wollongong City Council through Providing Best Practice Cultural Section 94 contributions. This was a Services We will manage the museum collaborative project which spanned six years of We actively promote innovative cultural development program and the research and community consultation, including activities to enhance the lifestyle and identity of small arts program; and implement recording of oral histories from 11 older Wollongong’s diverse cultures and communities public art and place making projects members of our community, the employment with an emphasis on creativity, innovation and undertake a cultural arts and of eight artists and the efforts of fi ve divisions and participation. We also strive to promote business program in partnership of Council. Osborne Park Storylines was emerging artists and cultural businesses, along with the Australian Arts Foundation. inspired by the remains of the tramway bridge with integrating best practice place making and in the park and an Aboriginal midden located public art processes into city planning through Below: The Viva la Gong Festival nearby. The artworks tell the stories of the local many forms. The recent employment of a continues to be an outstanding success. indigenous culture, history and the development museums development offi cer in May 2005 will of Wollongong’s coal industry. assist in implementing best practice processes in recording local histories and providing assistance Hooka Park – Place of Healing and and support for local museums to develop Wellbeing business and work plans. Over 308 local artists This unique and important place making participated in cultural activities and programs project involved CanTeen to provide a place of this year including Viva la Gong. tranquillity, healing and harmony in Berkeley, near the shores of Lake Illawarra. The project Working Towards a New Cultural Plan is part of our strategic direction in developing Consultations were held with community community places that refl ect their own histories organisations and stakeholders to review and and stories. The starting point was a community comment on the previous cultural plan. An arts activity called Bright Lives, a project that audit of all action areas in the previous cultural involved local Berkeley families with children plan was also undertaken to identify tasks, work with cancer. The goodwill created along with areas and initiatives that were completed. In the vision to develop a special place of wellbeing addition, 20 participants took part in a forum for the community was the impetus for the in April 2005 that facilitated discussion and development of Hooka Park, Berkeley. In all, group work around the achievements of the plan 300 local residents worked closely with artists along with future developments. The cultural in all aspects of the project, including design planner commenced work on the new cultural workshops, landscaping, building, wood and plan in May 2005. This will include substantial stone carving and mosaic work. community input prior to its exhibition in May 2006. wollongong city council annual report 2004-05 community & cultural services performance against objectives 79

Community consultation resulted in a water Small Grants Program Australian Business Arts Foundation’s pavilion, boardwalks and seating that provide a Our aim is to provide resources to individual Council Arts and Business (CAB) quiet space to sit and contemplate. A number of artists, smaller communities and organisations Program committed residents have ensured the ongoing to realise their creative projects for Wollongong. We were the fi rst council in NSW to sign up viability of this project, an indication of how It is recognised that supporting cultural for the CAB program and also the fi rst to secure it has touched many hearts and minds, and a development directly contributes to the region’s support from the NSW Department of State superb example of community capacity building economy, exploring local identity and creating and Regional Development. The launch of the a sense of pride. The Small Grant Program program was attended by local business and Both indigenous and non-indigenous concepts has a modest budget of $30,000. This year, industry leaders, It commenced with workshops were developed to provide this project with 63 highly competitive applications were for 20 selected local arts organisations. Both sculptures, seating, play areas, and a sensory received to the value of $141,210. Eighteen business and arts participants have since garden based on the theme of healing. projects were funded at a cost of $27,933 with prepared business cases showcasing what they Apart from developing environmental and a further $2,000 allocated to the Short-Sited might need along with the assets they have conservation awareness, Hooka Park is also a Film Festival. Local artists and groups who for exchange. Participants are now in the unique tourist attraction. The project was also were successful in receiving small grants were process of forming alliances that will benefi t short-listed for the 2005 Local Government Wollongong Noise Kollective, Illawarra Ethnic local arts, businesses and communities alike. Cultural Awards. Community Centre, Aaron Hull, Illawarra Legal Business to Arts Partnerships aim to move Centre, Wollongong Round Table, Altogether beyond sponsorship, although they may involve Bellambi Safe Streets Project Drama Disability Trust, Sounds from the Park, fi nancial support. More often, partnerships are Films Up North, West Dapto Community an opportunity to create a lucrative exchange This project is devoted to the beautifi cation Centre, Caroline Baum, Illawarra Museum, that makes good business sense by addressing and improvement of the green spaces in the Unhinged Inc, and Magic Wardrobe Company. marketing, staff development and corporate Mews and Green Box areas of Bellambi Housing image development requirements. Estate. Run in partnership with the Department MacCabe Park Media Arts Centre of Housing, Department of Juvenile Justice and Funding opportunities to Support the Department of Planning, Infrastructure A feasibility study is progressing for a new Australian Business Arts Foundation and Natural Resources, the project has media arts centre in the former Integral Energy brought together local residents, community building in MacCabe Park. The plans form Investigations continue with the Department organisations and government agencies to part of the city revitalisation process and will of State and Regional Development, NSW beautify and enhance the area. Apart from re-animate this major urban park. The complex Ministry for the Arts and WCC Economic empowering the local community through active could house new media and technology arts and Development to identify funding opportunities participation, the project has made the streets business; a cafe which would create interaction to provide support for the Australia Business of Bellambi safer and more appealing for local between park and street, and contemporary Arts Foundation program. Currently the residents. Experience and expertise has been temporary exhibition space. The facility proposal is to identify funding to support a shared, new skills developed, and fascinating would help draw people into the park which is worker to deliver philanthropic programs to works of public art have been created. currently under-used, and locate young creative further enhance these partnerships. Projects businesses in the city centre. The report and to date are the Illawarra Cultural Partnership recommendations have been received. Project for Advanced Research Techniques City Centre Revitalisation Skills Development Workshop presented by Cultural Services was active in contributing to Bridge Theatre Trust Community Cultural Development NSW; the city centre master planning process. Cultural The theatre is still under consideration for Southside Festival; Sparx Magazine; liaison with precincts and facilities are recognised worldwide community performance space with supporters Kiama and Shellharbour councils for Illawarra as a vital component of city revitalisation. working towards forming a trust to take over the Youth Arts Strategy; Youth Film Festival; running of the facility. This will enable it to be Short Sited Film Festival; Create Illawarra; Strategic Museum Planner developed to include rehearsal and performance support for Performance Illawarra; Illawarra In May 2005, with funding support from the space for theatre and music, visual arts studios Craft and Art Network; partnership between IMB, a museums development offi cer was and exhibition foyer and workshop areas that are Wollongong University and Cultural Services appointed to assist in delivering sustainable accessible and affordable for community groups, for Printmaking Workshops Program with the development, training programs, project students and artists. Aboriginal and the South Coast Writers Centre. management and business planning with existing and proposed museums in Wollongong. Also under investigation are opportunities with Participants in Viva La Gong Estimated Audience Viva La Gong: Visitors to Small Grant Fund Festival Attending the Viva La Gong the Area the Powerhouse Museum regarding regional Festival assistance, specialised training and support. 5,000 60 (‘000) 50% 35 (‘000) Viva la Gong 4,000 50 40 30

The ﬁ fth annual Viva la Gong Festival ran for 57.80 4,522 30.00 30.00 30.00 30.00 30.00 nine days and showcased the city as a place 4,257 30.000

3,000 40 30 25 29.90 of creativity and innovation. The festival’s 27.93 theme was Metamorphosis and 2004 saw the 3,123 return of the thousand-strong grand parade, 2,000 30 20 20 24.00 28.45 23.50 35.00 and new elements, such as the Bluescope Steel 24.00 31.00 12.80 11.55 30.50 10.80 1,000 20 20.00 10 15 Sculpture, while huge crowds enjoyed annual 947 favourites such as the street party, art trail and 03-04 03-04 03-04 00-01 01-02 02-03 04-05 01-02 02-03 04-05 00-01 01-02 02-03 04-05 the Redressed Wearable Art Competition. 0 10 0 10 00-01 01-02 02-03 03-04 04-05 Also featured were free art forums, circus In 2004, 4,257 artists and Attendance fi gures were down It is estimated that almost 12% allocated spent entertainers participated in Viva from the previous year’s record of Viva la Gong’s audience is spectaculars, and local fi lms. In all, 31,000 Funding provisions for the Small la Gong activities, a signifi cantly attendance. This was due to the comprised of people from outside Grants Program, demonstrates people attended the festival and 186 artists were higher number than the previous festival being linked with the the region. This makes the festival Council’s commitment to employed. year. Rugby World Cup. a signifi cant tourist attraction for supporting local cultural Wollongong. organisations.

wollongong city council annual report 2004-05 80 library services performance against objectives

library services

Program Goal To provide corporate governance at the local level that Above: Sam Jauncey sampling the music library’s large collections. Above right: The meets the requirements of state legislation and exercises strategic leadership library loans counter at Wollongong City and direction for our role in the community. Library.

Library Services Expenditure Library Services Expenditure Average Loans (Including Library Membership vs. Total Council Expenditure Literacy and Community Languages) Functions: Total Library Services Library $6.264m 1.00 85 (‘000) expenditure was $6.264m or 4.02% of total Council expenditure. 0.80 82 83.09 0.60 79 81.76 81.24 0.67 0.65 0.65 0.65 0.65 Library Services Income Library Services Income 0.40 76

vs. Total Council Income 77.90 0.20 73 Functions: 72.00 Total Library Services Library $0.853m income was $0.853m or 03-04 03-04 00-01 01-02 02-03 04-05 0.00 00-01 01-02 02-03 04-05 70 0.55% of total Council While, in real terms, there was an This year has seen a signiﬁ cant income. increase in average loans during drop in library membership due the year, the implementation of the to preparation for the new library new library management negated management system that involves this, due to ten days of loan renewing membership database to statistics not being recorded. reﬂ ect current active borrowers.

wollongong city council annual report 2004-05 library services performance against objectives 81

Outlook for 2005-06 Library Book Discussion Groups In April 2005, two new book discussion groups Utilisation of the Library Collection We will implement Stage 2 of the were formed at the central library, with 24 library management system to The aim of the library service is to ensure that members in total. During the year, Corrimal include additional self-check units, its collections of books, magazines and audio library expanded its book discussion groups to cash card facilities and a PC booking visual materials are used to maximum capacity three, and Dapto hosted an additional group. system. In-house databases will be by the Wollongong community. Total loans for The discussion groups are facilitated by our integrated into Spydus and accessible 2004-05 show a 2% increase over the previous staff who advise on book choices, provide through the catalogue. The central year, with total enquiries increasing by 3% over background information on authors and their library’s renovation program will the same period. This was achieved through a works, in addition to general information about continue and we will investigate variety of promotional activities and increased the library. All groups have waiting lists for options for the continuing provision usage music loans since subscription charges places. of mobile library services. were withdrawn in mid 2004. This was most noticeable in the district libraries, where the Customer Focus Groups loan of music CDs more than doubled. Library customers have been consulted on the arrangement of the fi ction collections. Two Library Membership focus groups, involving 12 fi ction readers, The number of registered library users in were conducted to gain an insight into 2004-05 was 71,995. This is a decrease customer preferences on such issues as genre over previous years and is mainly due to arrangements, inter fi ling of genres with general preparations for the change over to a new library fi ction, and paperbacks. Concurrent with the management system. When this is completed, focus groups, a survey was distributed to a the membership database will be renewed to random sample of library customers to gain refl ect current active borrowers. a wider understanding of customer opinion. These addressed the same topics as the focus @ Your Library Campaign groups with the results reinforcing previous A state wide promotional campaign was fi ndings. The feedback will be used to improve launched in December 2004 to increase access to the fi ction collection and will be of community awareness of public libraries particular assistance in the re-organisation of the as vibrant up-to-date public spaces. The central library in the coming year. campaign has seven themes including Just Ask @ Your Library and Connect @ Your Library. Music Library Relocation Promotional materials developed for the Until July 2004 the music collection was a campaign consisted of bookmarks, mouse mats subscription service. This was discontinued and posters. when the music collection was relocated to a more prominent position in the central lending Cinema Advertising library, as part of the fi rst stage of the central A major promotional focus for 2004-05 was library revitalisation project. The transition to a the development of an advertising campaign free service resulted in an impressive increase in through Wollongong’s Greater Union cinemas. loans, especially at the district libraries. The advertisement featured our newer collections and the range of services on offer Inter Library Loans for community members aged between 14 to The volume of inter library loans continues to 40. The screening schedule was also developed decrease. In 2004-05, the total number of items around this demographic. on loan from other libraries was 1,477. This is due to the library’s own collections becoming WAVE FM $1,000 Minute more germane to the community. The increased Wollongong City Library entered into a use of our electronic resources and the internet partnership arrangement with Wave FM in also contributed to the decline. November 2004 to supply 10 trivia questions Inter-Library Loans Internet Bookings per weekday for their popular competition. Use of Technology Resources In return, Wave FM actively promoted library We recognise that service improvements are services, facilities, collections and events. This possible through new technologies. To achieve 1,800 75 (‘000) partnership has resulted in increased community this, we have allocated a number of resources awareness of the library’s services. to identify suitable options. This year, the 1,700 70 focus was on maintaining our existing library 73.43 1,749 Displays and Exhibitions management system with minimal downtime; 1,600 65 A wide range of displays and exhibitions were implementing new technologies, such as multi held at all library service points during the

1,628 directional scanners; and providing internet 1,500 60 year. The most important of which was the training for customers. Improved internet

60.29 Miles Franklin Travelling Exhibition from the access was achieved through ADSL, resulting in 1,400 55 Mitchell Library. The exhibition was featured at 51.17 increased bookings for our internet PCs. We also 1,477 the central and Corrimal libraries and attracted provided intensive staff training in Windows 03-04 03-04 02-03 04-05 1,300 02-03 04-05 50 positive media coverage and increased loans of and Spydus modules and further developed the Our collections are becoming more Internet access continues to be an Miles Franklin’s works. The central library also library website. germane to the community which important library service for both hosted a successful Miles Franklin luncheon decreases the need to access information and communication. inter-library loans. Growing use of Internet PCs provide access to with Mitchell Library curator, Paul Brunton. our electronic resources and the informational resources that are internet also contributed to the otherwise not available to library decline. customers. wollongong city council annual report 2004-05 82 library services performance against objectives

Internet Usage New Library Materials Processing Understanding Cancer Information Internet use continues to be an important It is important to process new library materials The reference library participated in a pilot library service for both communication and efﬁ ciently to ensure up-to-date material is project, arranged in partnership with the information access. Internet PCs provide available to our customers as quickly as possible. NSW Cancer Council and the State Library access to resources that would not be otherwise During this period, the library acquired over of NSW, to provide plain English information available to library customers. In 2004-05, we 49,000 new items including 30,000 new books, about cancer. The central library launched its received 73,428 bookings for our internet PCs. CDs, DVDs and other audio visual material Understanding Cancer information stand in and 16,900 serial issues. It took an average of 24 November 2004. Web Based Catalogue days to prepare these items ready for the shelves. Logins to the web based catalogue increased over This was slightly better than our target of 25 Heritage Week 2005 previous years, reﬂ ecting the growing scope for days. However, the result was not as high as The newly relocated local studies library was our customers to access services from home or previous years due to the implementation of the successfully promoted through a seminar work. This year we recorded 70,787 logins. new library management system. on Archives and our Community Heritage, conducted with representatives of the National Archives of Australia and State Records. Many of the 50 attendees are now regularly using the facilities and collections available within the reference library.

Law Week 2005 In April 2005, the reference library conducted a seminar for members of the Illawarra legal community, outlining the LIAC resources available at both central and branch libraries. The seminar was well received and participants are now using the collection as well as referring clients. A successful Law Week Seminar was also held in conjunction with the State Library of NSW and the Illawarra Legal Centre (ILC). The event featured the documentary ﬁ lm, Secrets of the Jury Room, with commentary and question time by a lawyer from the ILC.

Family History Seminars Above: Customer training sessions on This impacted on available processing time, as During Library Week, family history seminars internet use at the Wollongong City Library. staff were required to attend training sessions were conducted at Corrimal, Dapto, Warrawong and ‘on-train’ other staff in their areas, spend and Wollongong libraries. Volunteers from the Library Website time familiarising themselves with the Spydus Illawarra Family History Group presented the This core library service provides remote system, and provide relief in branch libraries for topic, Getting Started in Family History, to 77 access to many library resources. These include Spydus training. System availability was another enthusiastic participants. databases the library subscribes to, local area issue, as we were unable to process and catalogue information, the Illawarra images collection, and new acquisitions for almost one month during Reference and CIS Enquiry Levels WebLinks - a select list of quality information the implementation stage. A standardised method of data collection across websites maintained by our staff. It is WebLinks all service points was implemented during that receives the majority of website activity. It Reference and Information Services the year. While this has had a negative impact also offers services through the remote catalogue, Answering reference and information enquiries on the number of reference enquiries, it did such as renewing loans, placing reservations and is an integral part of library services. Apart increase the level of CIS enquiries received. The conducting other library business. from quantifying the number of enquiries relocation of the local studies library to a more answered, we also measured our response times, prominent position in the last quarter of the in accordance with the State Library of NSW’s year also resulted in increased patronage. Remote Use of Number of New Items Added Library Catalogue guidelines. The data indicates we achieved an 86% success rate for information provided HSC Lending Collections within 24 hours, a very creditable performance The collection contains resources to assist 75 (‘000) 50 (‘000) in this key activity. The volume of reference students studying for the Higher School

50.56 enquiries ﬂ uctuates year round and growing Certiﬁ cate. These include study guides, subject 70 48 guides, literature critiques and exam tips. These

49.26 use of the internet by customers continues to resources are continually updated to reﬂ ect

70.79 affect this activity. Promotional activities were 65 46 undertaken to increase awareness and usage current HSC syllabus. The service is available of reference and information services in both from our lending collections at Wollongong, 60 44 central and district libraries. Corrimal, Dapto and Warrawong libraries. 60.46 55 42 44.08 40.02 59.27 Internet Training Refurbishing Youth Areas Internet training is being provided by the central The central and district libraries have created 03-04 02-03 04-05 03-04 50 40 01-02 02-03 04-05 reference library on a weekly basis. Four levels of youth friendly areas that include listening posts There is greater customer use Our emphasis continues on adding training are provided: Basic, Basic for Seniors, and comfortable seating. In addition, the district of our web based catalogue, to the library’s collections with reﬂ ecting the increased scope for 49,260 items purchased this year. Advanced Searching and Internet Challenge libraries will be including Playstation facilities in library customers to access library Volumes are impacted by the size for Kids. Targeted promotions achieved a 40% their youth areas, following a successful trial at services from home or work. of our budget, item costs and the Corrimal District Library. currency exchange rate. increase in attendance ﬁ gures.

wollongong city council annual report 2004-05 library services performance against objectives 83

Programs for Youth and Children Reorganisation of the Central Library Library Management System and The provision of relevant programs to children The public areas of the central library are now Associated Technologies and young people is an ongoing objective. almost 20 years old. In the past two years, plans Following Council approval for a new library By utilising a coordinated approach across have been underway to revitalise the central management system, tenders were called from the library service, we have been successful in library in both style and functionality. The fi rst interested contractors in September 2004. providing varied programs to both children stage was completed this year with the relocation Civica’s Spydus 8 System was ultimately the and young people. However, this year, fewer and integration of the music library into the successful tenderer and contracts signed in programs were on offer than usual, due to the general lending collections on the ground fl oor. February 2005. The main advantage of the new introduction of a new library management The local studies library was subsequently system is that it is a web-based, fully integrated system and corresponding resource constraints. moved into the vacated space. Furnishings and library management system that has the Understandably, this resulted in a 23% decrease equipment for these services were also upgraded. potential to integrate with Council’s computer in total attendance. network and the library’s existing database. Creating District Libraries Spydus will also improve library access for our Youth Advisory Group The library has actively pursued a policy of customers through web-based technologies, and A youth advisory group was formed to assist rationalising small branch libraries in favour of empower users by providing easy access to their in the development of appropriate services district libraries that offer improved services and personal records. It will also greatly improve and activities for the youth. The group will resources. To date, district libraries have been customer lending services. The implementation meet on an ongoing basis to help guide service established at Dapto, Warrawong and Corrimal. stage was completed over a four month period development. A district library at Thirroul is currently in the with all data converted and our staff receiving planning stage. It is also proposed that district extensive training. The ‘go live’ date of Bundaleer Project libraries be established at Helensburgh and 30 June 2005 was achieved. The allocated Storytime in the streets of the Bundaleer Unanderra if suitable locations in those areas can budget of $170,000 was used to purchase Housing Estate at Warrawong provides weekly be identifi ed. software, hardware, and maintenance contracts; story time sessions to pre-schoolers and their in addition to staff training and legal expenses. parents, who are not traditional library users. Below: Noah Phelps enjoying a book at Dapto The program was made possible through Ribbonwood Community Centre and Library. ongoing funding by the NSW Department of Housing.

Plans of Management for Children and Youth Library Services We continue to implement our ﬁ ve year plan of management for children and youth library services, initially developed in 2001. The plan outlines the overall direction of children and youth services in six key areas: collections, services and activities, library environments, technology and community relations. As part of our forward planning process, the implementation of actions and strategies are considered within the context of overall priority setting and resource availability.

Thirroul District Library Project While approval was given in 1993 for the development of the new facility, the project experienced signiﬁ cant delays. Initially, this was due to difﬁ culties in obtaining a suitable location and later by the substantial engineering works required for the site. A major developer Best Practice Service Standards also expressed an interest to incorporate a Number of Days Taken to Number of Reference We constantly strive to provide the best possible Process an Item vs Set Enquiries large retail outlet into the project but after service to our customers. To achieve this Target considerable negotiations withdrew the outcome, we have worked with consultants to proposal. Finally, after extensive community 50 Days 40 (‘000) present customer service and strategic planning consultation, a draft concept plan was made workshops to staff. Working parties were also available in October 2004. Many local residents 40 39 established with cross-divisional representation were given an opportunity to comment on 40.0 to design our service charters for both customers the facility that will ultimately house a district 30 38 and library staff. The charters were launched 38.54

level library, hall, meeting rooms, youth centre 30.0 in February 2005 in a series of road show 20 37 and community space. Community input was 25.0 24.0 37.80

presentations to our employees. The documents 22.8 22.5

also sought in relation to artwork that will be 36.34 36.18 describe our commitment to providing a 18.0 featured in the complex. Suggestions included 10 36 courteous, professional and quality service in a the ability to display community based artworks; 11.3 friendly, safe environment for all members of 01-02 02-03 03-04 04-05 03-04 art designs in the paving and tiles; and separate 0 35 01-02 02-03 04-05 our diverse community. While progress will be artworks, such as sculptured works in the fi g tree actual days target days A standardised method of data monitored over the next 12 months, borrower area and carved timber bollards at the rear entry. The actual number of days taken collection across all service points feedback at service points continues to be to process items increased slightly was implemented this year. As The fi nal concept plan will be available from a result, the methodology used positive. This was also evidenced in the recently this year, largely due to the July 2005. implementation of the new library to assess enquiry levels was published IRIS survey. system. changed. This affected the fi gures.

wollongong city council annual report 2004-05 84 environmental management program performance against objectives

environmental management program Below: The installation of stormwater quality improvement devices will prevent our waterways from becoming polluted.

Program Goal To provide corporate governance at the local level that Below: The Sustainability Begins at Home program has meets the requirements of state legislation and exercises strategic leadership been recognised both nationally and internationally. and direction for our role in the community.

Environmental Management Environmental Management Program Expenditure Program Expenditure vs. Total Council Expenditure

Functions: Total Environmental Environment Fund $0.911m Management Program expenditure was $0.911m or 0.58% of total Council expenditure.

Environmental Management Program Income Environmental Management Program Income vs. Total Council Income

Functions: Total Environmental Environment Fund $0.064m Management Program income was $0.64m or 0.04% of total Council income.

wollongong city council annual report 2004-05 environmental management program performance against objectives 85

As a response to the environmental challenges The basis for selecting projects for inclusion in Outlook for 2005-06 facing Wollongong, Council has laid the the EMP was from the various plans and A major initiative for the coming year foundations for a sustainable future by policies that we have previously produced. will be to implement Sustainability establishing an Environment Fund of $1m per These include fl ood management studies for in the Workplace. The program will year for a period of fi ve years (2003-08). different catchments, bushfi re management assist businesses to become more plans, stormwater management plans, sustainable through education and Environment Fund Governance community land and natural areas management support. Our aim is to measurably Committee (EFGC) plans, the Bushcare program and the Illawarra improve environmental, social and Integrated into the Environment Fund is an Escarpment Strategic Management Plan. economic performance and, in so committee that oversees the implementation doing, contribute to a sustainable of the projects identifi ed in the four-year The EMP recognises that whilst the future for Wollongong. Environment Management Plan. The EFGC Environment Fund will not in itself achieve is comprised of a councillor and a community environmental sustainability for Wollongong, representative from each of the six wards and an it will provide the basis for the realisation of independent scientifi c advisor. Council offi cers environmental protection and enhancement regularly report to the EFGC on progress of works. The Environment Fund acts as a conduit the various projects being undertaken. The to providing meaningful and tangible outcomes. committee also acts as the facilitator between Additionally, it incorporates environmental Council and the community in relation to the education eliciting behavioural changes in the community contract for the Environment Fund. community that will have a long term benefi t for the environment. Community Contract To ensure community participation and EMP is based on a number of program Council accountability in the Environment principles. These are: Fund, we have initiated a community contract. The contract details a comprehensive program • Investment aligned with the vision of the of environmental works under the themes of Environment Fund, sustainability, water quality and biodiversity. • Commitment over specifi c time period with Combined, these programs will enhance the identifi ed outcomes, integrity of our environment and preserve it for future generations. • Establishment of an effective and recognisable education program across the Wollongong area, The aim of the community contract is to • Maximising external funding opportunities. provide a mechanism for reporting back to the community, detailing likely projects and The holistic strategic framework developed for the outcome of completed works funded by the EMP has drawn on the interrelated themes the Environment Fund. This demonstrates of water quality, biodiversity and sustainability. transparency in the selection and management It is envisaged that synergies will be created due of projects and facilitates full accountability of to the ability to draw across plans, resulting in all funds spent from the Environment Fund. heightened environmental outcomes. Crucially, community involvement, through educational All work identifi ed within the Environment initiatives and the Community Grant Program, Management Program will be funded by a $1m has been highlighted as the major target of the program per year. Any external project grant funds Environment Management Plan. obtained from either state or federal agencies will Environment Management also be incorporated. Environment Fund The Environment Fund and the associated The community contract will be reported in our The Wollongong area has a variety of natural four-year EMP was developed by securing annual report, website, state of the environment features such as the Illawarra escarpment, an partnerships with the community through report and through periodic community extensive coastline with prominent headlands education and positive environmental outcomes newsletters and newspaper columns. and beaches, numerous waterways and natural from ‘on ground’ works. EMP is not only areas that contain a high diversity of plants and concerned with short term decisions, it is about Environment Management Plan (EMP) animals, including many threatened species and developing an understanding of sustainable 2004-08 ecological communities. Human activity has environmental management and taking steps In the selection and management of projects to resulted in ongoing environmental degradation towards long term goals. that, combined with natural disasters such be funded by the Environment Fund, a strategic framework involving a four-year Environment as fl ooding and bushfi res, results in long We have identifi ed critical projects for the Management Plan (2004-08) was developed. term environmental challenges that must be conservation, restoration and preservation of The EMP provides clear direction on the addressed. the local environment through ‘on ground’ projects to be undertaken. activities and educational programs facilitating We have taken the opportunity to implement behavioural change. We will continue to seek By taking an overall view of environmental programs that repair the damage of the past, and grant money from state and federal agencies, management with a fully integrated program, continue to improve current practices to achieve whilst empowering the community to we will achieve better results than just treating it a sustainable environment. An integrated simultaneously attract environmental grants for as a series of individual projects. In formulating approach will be required to achieve a balance community projects. between environmental and cost-effective the strategic framework, it is also crucial that the outcomes to improve and preserve our natural plans take into account community input and environment, both now and in the future. opinion.

wollongong city council annual report 2004-05 86 environmental management program performance against objectives

The development of an interactive play, in The Sustainability Begins at Home program Grant Funding Secured conjunction with the botanic garden’s education was recognised by the nationally prestigious 2004-05 centre, provided an excellent opportunity to Banksia Environmental Foundation as teach children about stormwater pollution and a fi nalist in the Banksia Environmental STATE GOVERNMENT catchment management. The play ‘Clean Up Awards 2005 for environmental leadership Bush regeneration: Your Act’, focuses on the amount of stormwater in education and training. The program also pollution that is generated by a typical gained international recognition by being Hooka Creek $113,000 household and describes the impact, from the listed as a fi nalist in the International Liveable Towradgi Creek $120,000 perspective of the aquatic fauna living in the Communities Environmentally Sustainable Tom Thumb Lagoon $55,000 waterway receiving the stormwater. Projects Awards. These achievements are really Stormwater management: an acknowledgement of how well Wollongong The Catchment Caretakers program involved residents are accepting the challenges of making Kully Bay $50,000 several schools in developing and implementing the future sustainable. Willow and coral tree removal $30,000 water action plans for their school grounds. Bushcare community training $10,800 Sustainability Street Stormwater Quality Improvement The Sustainability Street project is a community FEDERAL GOVERNMENT Device (SQID) Units education project (the fi rst Sustainability Street Two major stormwater treatment projects were in NSW), providing practical information, Bush regeneration: commissioned as part of the Environment solutions and support to help people live more Berkeley $23,590 Fund’s drive to improve water quality sustainably. It also brings residents together Bellambi $28,000 in Wollongong. The stormwater quality and helps promote community spirit in their improvement devices (SQIDs) will be Weed management - Mangerton $10,000 neighbourhood. strategically placed to trap pollutants in stormwater before they reach our waterways. OTHER To achieve this, we have facilitated workshops One of the units will be installed at JJ Kelly that outline sustainability issues in the areas Sustaina-Festivity $6,000 Park, in the catchment that includes the of energy, water, biodiversity and waste. The Sustainability seminars - Futureworld $10,000 Wollongong central business district, and will workshops were supplemented with on-site treat stormwater before it reaches Tom Thumb Total $456,390 investigations of current practices in selected Lagoon. The second unit is being installed in homes and the subsequent identifi cation of conjunction with the Lake Illawarra Authority ways to reduce their environmental impact. Leverage of State and Federal Funding and will treat stormwater fl owing into Kully The program now includes eight streets (80 A key objective of establishing the Environment Bay Park, before it enters Lake Illawarra. This households involving around 130 people). Fund was to attract additional funding from location was chosen as it services the Warrawong As a fi nal component to this program, state and federal government agencies and shopping district. Sustainability Street participants also designed any other funding sources. During the year, and implemented such community projects as: a number of grant applications were made to Both of these units will remove gross pollutants a network of backyard frog ponds, street tree funding agencies, in addition to negotiating (large items such as plastic bags and bottles), as plantings (native trees and community fruit with state government agencies to develop well as small particulate matter and sediments trees), murals on power poles, a community long term environmental programs for which which contribute to excessive amounts of notice board and meeting place, community they would provide matching funds. In total, nutrients reaching our creeks and beaches. These gardens and the substitution of reusable bags for 20 grants were applied for, of which 16 were units are only one part of the multi-pronged plastic bags at a local shopping centre. successful. The total value of grants received approach to how we care for our waterways, was $456,390, some $23,000 more than the both now and for the future. Sustainability in the Workplace previous year. In total, $1,456,390 was allocated Work has commenced on the development of a towards Environmental Management Projects in Sustainability Begins at Home major program that involves small to medium 2004-05. The Sustainability Begins at Home program sized businesses operating more sustainably. is a community education initiative that seeks Our Water Ways Education The project will involve undertaking research to identify ways to reduce household water A strategic framework was developed for and running pilot programs to determine and energy consumption, reduce greenhouse appropriate models, prior to rolling out the the water education program that involves gas emissions, increase backyard biodiversity, community participation in activities relating full program in February 2006. We will also implement better buying practices and reduce seek sponsorship partnerships with government to catchment management, stormwater runoff the amount of waste going to landfi ll. The and what individuals can do to improve the agencies, utilities and local business to intensive program was delivered as a package of provide support, funding and incentives for water quality of local streams and beaches. printed and web-based information, interactive A major initiative in 2004-05 was a series of the program, as well as the development of workshops, voluntary audits of homes and appropriate support material. community water workshops held on street demonstrations of sustainable products. In corners throughout the city. At the workshops, addition, discount incentives were offered to Sustaina-Festivity residents were offered an opportunity to swap purchase sustainable products. The program Sustaina-Festivity was held at Figtree in their worn out garden brooms for a new broom complemented existing incentive programs, early April 2005 with sponsorship support if they were prepared to commit to some simple such as the Sydney Water rainwater tank rebate from BlueScope Water and Eco$ave Pty Ltd. tasks in relation to their own properties and program, and presented a range of new offers Approximately 1,500 people attended the practices. These included removing sediment on sustainable home products from local event and participated in the prize draws and from the gutter outside their houses, sweeping and other suppliers. The city’s residents were competitions. These included rainwater tanks, rather than hosing pavements and washing the provided with suffi cient information, skills and a solar hot water system donated by local car on the lawn. Over 860 people subsequently incentives to take action that will help to reduce suppliers, worm farms and compost bins. More signed the Healthy Water Pledge. The program Wollongong’s ecological footprint. The program than 50 stall holders provided information on also included workshops for our linguistically was delivered throughout July to December sustainable products and services available to the diverse community. 2004, but has continued into 2005, in a community. scaled-down format. wollongong city council annual report 2004-05 environmental management program performance against objectives 87

Our staff also conducted workshops on water scientists, engineers and lawyers, about how Work will be undertaken at the three sites conservation, green cleaning, creating a worm individuals can make changes to achieve a over the next year, prior to implementing the farm, bush gardening and gave presentations on sustainable future. He advised students that it vegetation management plan for each site. The catchment management. would be their decisions that will take us in the focus at Byarong Creek will be to remove willow right direction towards treasuring the place in and coral trees, and to remove weeds from the Restoration and Revegetation of which we live. creek banks and replace them with appropriate Threatened Ecological Communities native plant species. One of the Environment Fund’s major themes Weed Tree Removal From Waterways is the management and improvement of Willow and coral trees are both considered to Work has already been completed at Preston biodiversity in natural areas - biologically diverse be weeds and are being progressively removed Avenue, in a creek which fl ows into Byarong sites that often contain threatened species and from our waterways and other sites around Creek. Work at Hargraves Creek will focus ecological communities. In response to recent Wollongong. These weed trees are choking on weed removal along the creek followed by studies emphasising the need to restore and our creek and need to be removed to reduce planting of native plants. In addition, the badly protect these natural areas, 16 sites containing potential fl ooding risks. Following their removal, eroded northern creek bank will be restored threatened species and ecological communities the area will be stabilised and revegetated with by installing perimeter fencing to protect the around Wollongong were identifi ed to be in appropriate local native plants to create suitable erosion matting. The area will be replanted need of bush regeneration and restoration. In habitat for wildlife. The work is being funded to reduce further erosion, and an access track combination with specialist bush regeneration through the Environment Fund and a grant defi ned up the bank. contractors, part-time supervisors and from the NSW Environmental Trust. We have also removed willow and coral trees community groups have worked over the year in Vegetation Restoration and from Robins Creek, near Sunnybank Crescent restoring and regenerating these precious Remediation Works Along Waterways in Horsley that will assist in the prevention of natural habitats. Three sites were selected to undertake vegetation fl ooding of this creek. restoration and remediation work this year. The Biodiversity sites were Byarong Creek at Roy Johanson Park, The biodiversity program was developed Figtree; Hargraves Creek, Stanwell Park; and in response to the degraded biodiversity in Cawley Road/Towradgi Creek, Towradgi. Prior Wollongong. The region has a rich diversity of to commencing work, a vegetation management fl ora and fauna with 28 plants and 61 animals plan was prepared. The plans identify the weeds on the threatened species list known to occur present at each site, detail the methods for their Below: Sustainability Street is a community education in the region. Several recent studies have removal and describe the types of native plants project, that provides practical information, solutions and support to help people live more sustainably. emphasised the need to restore and conserve that will be planted on the site. Wollongong’s remaining natural areas (bushland, foreshores, wetlands and escarpment).

To ensure the ecological integrity of the region, there is a need to implement a citywide plan to establish a network of restored riparian corridors along the watercourses across the city. The biodiversity program is providing an opportunity to reduce the impact of urban expansion by having long linear belts of urban forests stretching from the escarpment to the ocean. It is well recognised that these corridors, following major creek lines, form an important wildlife corridor as well as helping to break up the built form, creating visual relief, increasing amenity and providing places for recreation.

The focus for the biodiversity theme in 2005-06 will be to continue conducting bushland restoration and revegetation work at a number of sites across Wollongong that contain threatened species and ecological communities. Work will include primary weeding and planting at these sites, as well as maintenance work to reconstituted areas. Vegetation management plans will also be developed for sites at Byarong Creek, Figtree; Hargraves Creek, Stanwell Park; and Cawley Road/Towradgi Creek, Towradgi.

Suzuki on Sustainability In March 2005, Dr David Suzuki, internationally recognised as one of the world’s leading thinkers and activists on sustainable ecology, was sponsored by Council to address senior high school students in Wollongong. Dr Suzuki shared his thoughts with the students, who are the next generation of potential

wollongong city council annual report 2004-05 88 organisational services performance against objectives

Below left: Rob Little, Printing Services, operating our organisational services Heidelberg printing press. Below right: Tracey Scott, Switchboard Operator, answering one of the 174,000 calls received this year.

Program Goal To provide corporate governance at the local level that meets the requirements of state legislation and exercises strategic leadership and direction for our role in the community.

Organisational Services Expenditure Organisational Services Expenditure vs. Total Council Expenditure Outlook for 2005-06 Functions: Total Organisational Corporate Development $0.437m Services expenditure was We will continue to work to Communications and Public Relations $1.723m $25.201m or 16.17% of optimise our self-funded insurance Administration $4.449m total Council expenditure. Financial Management $4.388m coverage and proceed with the Human Resources $7.353m implementation of the Corporate Information Technology $1.947m Asset Protection System for Land Information $1.131m effective risk management. This Legal and Risk $3.284m will require the identiﬁ cation, Marketing $0.489m treatment and reporting of risks, and ensuring that the organisation Organisational Services Income Organisational Services Income vs. Total Council Income has comprehensive and adequate risk ﬁ nancing (insurance). Any Functions: Total Organisational claims made against Council will be Corporate Development nil Services income was managed with a view to achieving Communications and Public Relations $0.217m $99.623m or 64.76% of Administration $0.104m savings from claims settlement. We total Council income. Financial Management $98.236m are proceeding to secure new risk Human Resources $0.216m management software to facilitate Information Technology $ 0.014m the evaluation of risks. Land Information $0.010m Legal and Risk $0.098m Marketing $0.755m

wollongong city council annual report 2004-05 organisational services performance against objectives 89

Outlook for 2005-06 basis, together with heightened staff awareness We also constructed safety handrails on the of the need to respond within the agreed seaward side walls of a number of exposed pools. The introduction of electronic performance indicator of ten working days. document management has made Risk Management Software Furthermore, a number of workshops were held it necessary to review processes and Our all-risk approach to risk management at with senior staff and neighbourhood committee policies for document storage. As all strategic, formal and informal levels has engaged representatives to discuss issues of interest incoming correspondence will now all employees in the management of risks in and concern. Neighbourhood committee be scanned, it is important that clear their areas. Unfortunately, the FigCAPS risk representatives requested improved plan quality guidelines exist for the retention management software has not been maintained in relation to development applications and this or destruction of both paper and by the supplier and is now diffi cult to use. New has since been delivered. Options for changes to electronic documents. A project team risk management software will be sourced in the neighbourhood committee structure and costs will undertake this project in the coming year. were also discussed with representatives. Their coming year. feedback has been conveyed to councillors for Settlement of Liability Claims consideration in the review of neighbourhood We manage claims made against Council by committees due to be fi nalised early 2005-06. using our own offi cers to settle claims, in lieu of contracting the work externally. To assess the Legal and Risk effectiveness of this policy, the cost of claims settlements is compared with the reserve amounts Identifying and Treating Perceptible Risks for each claim determined by independent Risks are identifi ed by strategic, formal and lawyers or assessors. Twelve liability claims were informal methods. Once risks are identifi ed settled by negotiation during the year. The total they can be evaluated and prioritised to permit amount reserved by independent assessment rational decision making on their treatment. for settlement of the claims was $474,000. The Some leased properties have been built and actual cost of settlement by Council’s Legal and occupied without signifi cant involvement by Risk Branch was $191,874. The total savings to Council. We must ensure that visitors and the organisation from negotiating the settlement occupants are not exposed to dangers and that of these claims was $282,126. the property is not exposed to risk of damage or destruction. It is necessary for the properties Effective Legal Services and Advice to be inspected for compliance. This work has Council retains a local fi rm of solicitors, Kells commenced but is not yet completed. Eleven The Lawyers, to provide most of our legal properties have been inspected to date. services. Where we require particular legal service expertise, the Legal and Risk Branch Risks Associated with Tidal Rock Pools recommends appropriate specialist lawyers and Most of our signifi cant liability claims relate to barristers to provide such expertise. At any one tidal rock pools. Our insurers are particularly time, up to ten different legal advisers can be interested in assessing the management of tidal providing legal services to the organisation. Total pool risks in determining insurance premiums. legal expenditure varies according to changes in To this end, Council considered a report on the the nature of our functions and overall volumes maintenance and future retention of tidal pools of workload. We engage different legal advisers and resolved for some pools to be removed and according to the relevant expertise of each legal Administration others to be upgraded. This year, Scarborough fi rm. In 2004-05, Council expended a larger North Pool was removed and Wombarra Pool proportion of its budget on securing specialist Voice Communication Systems was reconstructed. In tandem with these works, legal advice from fi rms including Clayton Utz In 2004-05, in excess of 174,000 calls were we have completed an installation program and Phillips Fox, while claims defence legal processed by our switchboard. Of these, only for safety signposting at, and adjacent to, the services costs remained constant. The total cost 3,376 or 2% of total calls were abandoned entrances to tidal pools. for these services was $1,094,123. prior to being answered. New equipment was also installed to enable additional switchboard operators to process incoming calls during severe TOTAL COST OF LEGAL SERVICES 2003-04 2004-05 storms or during peak periods, such as when rate payments fall due. Peedoms/Kells (General advice) $360,643 $425,846 McCabes Terrill (Claims defence) $169,779 $234,565 Incoming Correspondence Clayton Utz (Specialist advice) $168,886 $164,887 We have a policy that all incoming Maddocks (Specialist advice) Nil $40,899 correspondence is registered and distributed within 24 hours of receipt. Since October 2004, Kearns and Garside (Sandon Point) $5,801 Nil all mail has met this requirement and, as from Marsdens $3,525 $8,266 1 July 2005, all incoming mail will be imaged Phillips Fox (Planning) $48,327 $41,570 and forwarded electronically to the relevant Deacons (General advice) Nil $16,986 offi cer for attention on the day it is received. Australian Business Lawyers (Specialist advice) Nil $154,378 Supporting Neighbourhood Committees MinterEllison Lawyers (General advice) Nil $28,790 Stenographic services are provided to all Moray and Agnew (General advice) Nil $19,865 neighbourhood committees. Of the 812 requests Sparke Helmore (General advice) Nil $10,502 received this year, 778 or 96% were attended Barristers $35,075 $47,569 to. This improvement was brought about by monitoring outstanding requests on a monthly Total $792,036 $1,094,123 wollongong city council annual report 2004-05 90 organisational services performance against objectives

Incidence of Liability and Litigated New Technologies High capacity fi bre optic links were also Claims This year has seen a focus on the redevelopment installed into Forté Marketing and Design, The rate of incidence of liability claims is of our intranet as an information portal with Wollongong Town Hall, Wollongong Art reducing due to changed court rulings and the a considerable amount of content now being Gallery and the Illawarra Performing Arts impact of NSW Civil Liabilities Legislation. hosted. This includes business papers, annual Centre. Phase 2 will see the introduction of Over a three-year period, our average monthly reports and key corporate documents. A graphic multipoint links and broadband connections for incidence of liability claims has reduced by 34% refresh of the site has been well received by lower capacity sites, completely replacing the from 13.17 to 8.75, and potential and litigated corporate users. We have also formed a focus existing slow dialup network. claims by 73% from 52 to 14. group of interested staff members from across the organisation to provide feedback on intranet Information Technology structure, design and future developments. Marketing IT Support Services Improved Income Levels The Information Technology function is The implementation of new electronic forms Forté Marketing and Design has completed responsible for providing end user support technology is now supporting more innovative a highly successful year, both in terms of services for the organisation’s information and effi cient workfl ows in occupational health service expansion and in the level of income technology systems and infrastructure. A key and safety, procurement and performance received from internal and external clients. delivery mechanism for this service is via the IT management. During the year, a total of 2,657 projects were Help desk. Generally IT support request levels commissioned, ranging from simple street remained largely the same as last year, with Library System Replacement signs and mono press advertising to largescale 9,304 requests in total. The library system replacement project branding, corporate image and marketing successfully went live on 30 June 2005 with the campaigns for companies, products and services. This can be attributed to a very stable IT introduction of Spydus. IT staff were involved Of these, 1,736 were produced on behalf of infrastructure and to improvements made in in all stages of the project: from tender and our internal clients and affi liated organisations personal computer (PC) roll out processes. The selection through to hardware procurement and such as the Illawarra Performing Arts Centre, Information Technology Group also upgraded system installation. All project goals and time City Art Gallery, Crown St Mall and Tourism 212 PCs replacing CRT monitors with power lines were met with no slippage. Wollongong. In dollar terms, the combined saving LCD screens. This now takes the number value of these projects was in excess of $2.38m, of supported PCs supported to 789. the highest income level received to date from IT staff were responsible for installing and our internal clients. confi guring both the application, database and reverse proxy servers. Automating the installation of the Spydus client software on The trading period has also seen increased all library PCs was a particular challenge faced operations relating to our external clients Outlook for 2005-06 and overcome. Uploading off line circulation with billings in excess of $1.45m - again the highest level to date and well in excess of the The second phase of the Wide transactions was also handled by IT staff to facilitate a smooth system go-live. budget forecast of $1.19m. During the year, Area Network will be rolled out Forté Marketing and Design was successful in to upgrade communication with attracting a select range of new clients, both our branch libraries, tourist Wide Area Network Infrastructure regional and national. We are also negotiating parks, beaches and pools. Other The fi rst phase of a Wide Area Network (WAN) exclusive service agreement contracts with key projects will be the Microsoft upgrade has commenced. The aim is to increase several prominent clients. Many of our newer Licensing Agreement and an the capacity of our communication links to clients trade outside the Wollongong region upgrade to the network and storage remote offi ces. To date, we have successfully and would otherwise have used the services of infrastructure. completed the installation and commissioning agencies located in Sydney or elsewhere. By of seven high speed point to point wireless attracting these clients, Forté Marketing and links connecting our administration building; Design is contributing to the growth of the local central, southern and northern depots, economy. Below: Dick Evans, Liability Claims Offi cer, Dapto and Corrimal libraries; and Mt Keira assesses the rock pool at the base of communications tower. Flagstaff Hill.

Incidents of Liability Claims Number of Help Desk Enquiries

18 12,000

15 11,000 16.9 11,138 12 14.9 10,000 13.2

9 9,000 11.2 9,304 9,254 9,287 6 8.8 8,000 7,956 03-04 03-04 00-01 01-02 02-03 04-05 3 7,000 00-01 01-02 02-03 04-05 The rate of incidence of liability The number of IT Help Desk claims upon Council is reducing enquiries has remained largely on due to changed court rulings and a par with the previous year. The the impact of NSW Civil Liabilities spike experienced in 2002-03 was Legislation. Over a four-year as a result of the introduction of period, our incidence of liability new IT infrastructure and systems. claims has reduced by 52%. wollongong city council annual report 2004-05 organisational services performance against objectives 91

Outlook for 2005-06 The coming year will see a decision reached on the corporatisation of Forté Marketing and Design. Should this proceed it will provide the foundations for a more commercial orientation and the impetus to compete more aggressively in the Sydney and national marketplace. From an internal perspective, the new service level agreement will be assessed in February 2006 to ensure that it meets the expectations of all concerned.

Forté Management Committee The Forté Management Committee continued to meet on a quarterly basis to review operational performance, set overall direction and oversee the implementation of new systems and processes. This year, considerable effort was made to develop a service level agreement between Council and Forté and to negotiate a separate enterprise agreement aimed at improving operational effi ciency and commercial competitiveness. In relation to the latter, while considerable headway was made in Production Capacity been a marked improvement in adherence to identifying and negotiating working conditions, Forté operates under a billable hours system that processes to the mutual benefi t of Forté and the salary structures and other entitlements, union sets annual production capacity for both the organisation. negotiations ultimately stalled. The management organisation and individual members of staff. committee is now considering a new structure Total production for 2004-05 was recorded Feedback received on a ‘project to project’ basis for the enterprise - the full corporatisation at 34,530 hours - a similar outcome to the has shown high satisfaction levels from both our of Forté. Discussions are currently underway previous year. While the overall production internal and external customers. The depth of with legal and fi nancial representatives and the target of 41,780 was not met, this was solely creativity and the ability to turnaround projects Department of Local Government to identify due to three long term staff vacancies, maternity within short timeframes without loss of service any obstacles that may prevent its incorporation. leave for two employees and several other quality were identifi ed as two important aspects staff taking extended leave. Lost production of our service provision. It is envisaged that a decision will be made opportunities, however, were largely offset within the next six month period. Should the by corresponding savings in salaries. On an Forté also received recognition in the venture proceed, the preparatory work done in individual basis, nearly every employee has Australasian Annual Reporting Awards with developing a draft enterprise agreement will be either met or exceeded their annual billable the 2003-04 Wollongong City Council Annual used as the foundation for negotiating a formal hours - a testimony to the motivation and time Report being awarded a Gold Award for enterprise agreement for the new entity. managements skills of Forté personnel. reporting excellence.

Above: Job scheduling Forté Marketing and Design Forté Marketing and Design Forté Marketing and Design and client liaison is a Operational Performance Number of Projects Total Production Hours External Income An important new initiative was introduced this major responsibility for Lisa Ford, Account year that describes the roles and responsibilities Director, at Forté 3,000 50 (‘000) 1.6 $Million of Forté Marketing and Design and its internal Marketing and Design. client divisions. The service level agreement came into force in January 2005 and deﬁ nes 2,800 40 1.4 standards for the provision of a broad spectrum 1.45 2,600 2,808 30 1.2

of marketing and advertising services to 2,760 2,702 1.29 34.53 34.54 33.67 Wollongong City Council. 2,657 2,400 20 1.0 25.96 23.45 1.11 0.83 1.03 The agreement also outlines the responsibilities 2,200 10 0.8 of the client in commissioning, servicing 2,374 and paying for projects, as well as identifying 03-04 03-04 03-04 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 2,000 00-01 01-02 02-03 04-05 0 0.7 performance measures for both parties. As part Although slightly fewer projects Similar result to the previous Indicates a strong upward trend in of the agreement, Forté is currently undertaking were commissioned than in year. Target not met due to staff income received from our external previous years, the scope of the vacancies, delayed recruitment operations, with this year’s result feedback sessions with each divisional manager projects has changed becoming action and unforeseen extended well in excess of budget forecasts. to ensure compliance in all aspects. Since more complex in nature and leave periods. the agreement has come into force, there has requiring considerable more production hours to complete. wollongong city council annual report 2004-05 92 organisational services performance against objectives

Financial Management Monitoring Financial Performance The 2004-08 corporate plan introduced a landmark program to redress the critical shortfall in infrastructure asset funding for Wollongong. To assist in funding this commitment, Council sought and was successful in gaining approval from the Minister for Local Government for a fi ve year rating strategy designed to provide funding levels to implement the program. In developing the 2004-08 corporate plan it was clear that the program was the fi rst step for a fundamental and necessary adjustment to the underlying fi nancial structures of our operations to ensure the city’s viability into the future. We also recognised that the revenue increases proposed in the fi ve year plan were not the full solution, and there was a need for continued effort in driving effi ciency and rationalising services, including assets.

Financial Revision Strategy Available Cash Assets During the year, Council’s fi nancial Outlook for 2005-06 sustainability has been advanced through the The fi nal rate instalment has contributed to the development of a fi nancial revision strategy. increased cash holdings. In addition, during We will continue to manage the The strategy was promoted to overcome the the year, cash was restricted for deposits and transition to International Financial short term issues brought about by unplanned bonds [$2.2m]. However, recent advice from Reporting Standards including increases in employee costs in 2004-05 and to our auditors suggests that it is not necessary to training of staff and implementing continue with the directions set in the corporate restrict cash for these. the necessary changes to systems plan. These were to create additional available and internal controls to ensure funds, appropriate asset management provisions, Unrestricted Current Ratio the correct capture of the required and facilitate organisational fl exibility with This ratio recognises that some of the cash held fi nancial information. Another additional funding for the reprioritisation of by us is restricted in its use and therefore cannot key area will be the upgrade of services through the funding allocation process. be used to meet all short term liabilities. The our fi nance software to the CI - The fi nancial revision strategy has the following ratio remains favourably above the accepted Connected Intelligence (.NET). targets: industry benchmark of 1:1 and provides further indication of the strong short term liquidity Above: Sue McAnulty, Project Accountant, presenting fi nancial projections. position of Council.

FINANCIAL REVIEW Debt Service Ratio The most signifi cant factors contributing to this STRATEGY The debt service ratio stands well below the result are: accepted industry benchmark of 10% for • An amount of $2.3m identifi ed as carry over TARGET AND TIMEFRAME developed councils and 15% for undeveloped at the end of June. No budget expansion. councils. While in the late 1990s our debt • A reassessment of workers compensation and Immediate and ongoing. commitment was dramatically reduced, we have general insurance provisions that impacted Commitment to infrastructure recently borrowed to fund business projects that on the amount required in these provisions. management program included in rates will return a positive cash fl ow to our operations This resulted in an overall improvement submission. Ongoing. over the life of the projects. Additional debt of $1.4m. The adopted budget included funding is planned for 2005-06. Hire purchase $5m per annum reduction in operational an amount of $690k for transfer to the is used to fi nance a large proportion of the costs *. workers compensation provision, whilst the major plant items. Short term (agreed for inclusion in the recent actuarial assessment only identifi ed 2006-07 corporate plan. an increase of $28, resulting in a saving of Operating Result Before Capital $0.7m. In terms of the insurance provision, $3m to $5m in available funds. Contributions our Administration and Legal team has made Medium term (within fi ve years). The Surplus (Defi cit) From Ordinary Activities an assessment of outstanding claims and Increased annual available funding for Before Capital Amounts is the net difference indicated that the existing provision is in discretionary purposes. between our operating revenues and operating excess of current requirements by $0.7m. Medium to long term (5-10 years). expenses. The fi gure does not include payments • Improved development and building Asset management funding. for any capital acquisitions or the receipt of any assessment income to the value of $0.5m. Medium to long term (5-10 years). capital grants or contributions, but does include $31.6m of depreciation expense. Monthly reporting in an accrual format *The $5m reduction in operational costs is commenced in July 2004 with reports included in forecasts from 2006-07 to The adopted budget for 2004-05 projected a being distributed at a function level to all 2014-15. This adjustment should provide Defi cit From Ordinary Activities Before Capital managers. The continual use and monitoring suffi cient funds to increase available funds to Amounts of $12.1m. The actual result prior to of these reports through the organisation will the targeted level. Should this not be achieved fi nal audit confi rmation is a defi cit for the year encourage a better assessment of organisational additional adjustments will be required. of $7.6m. This indicates an improvement of performance as well as further development in $4.5m against the adopted budget. the quality of these reports. wollongong city council annual report 2004-05 organisational services performance against objectives 93

Rate Revenue Policy Financial Management Reporting Meetings were also held with divisions to Approval was given by the Minister for Local New fi nancial reporting systems were discuss individual reporting requirements with Government for Council’s proposed fi ve year implemented during the year that are consistent preliminary reports developed and a process rates revenue policy. This will allow an increase with commercial principles and practices. These review underway. in rates by 5% in 2005-06 and 2006-07, and include full accrual budgets, both at a summary by 4% in 2007-08 and 2008-09. The additional and detailed function level. External reporting International Financial Reporting revenue will be used on the maintenance of of performance against these budgets was Standards infrastructure. During the year, a complete provided through quarterly corporate reviews. The transition to International Financial review of property rating categorisation Full end of month reporting was also introduced Reporting Standards (IFRS) is being managed was carried out for all business properties to allow continuous monitoring of operational on an industry-wide basis at both a national throughout the Wollongong area. performance and identifi ed projects. Our and state level. The NSW Department Finance Division has a commitment to provide of Local Government through the Local Return on Investments the monthly reports within 10 working days of Government Accounting Advisory Group The current industry benchmark is the weighted the end of the month. These reports are posted identifi ed signifi cant changes affecting the average return of investment holdings compared on the intranet for ease of access. The new industry. Our Manager Finance was elected to to the average daily 90-day bank bill rate as fi nancial reporting system provides a consistent a sub-group to review and provide guidance reported in the Australian Financial Review. format from the commencement of an annual on the implementation of IFRS in NSW local Our investment interest earnings consistently budgeting process through to the annual report. government. outperformed the benchmark. The portfolio Compliance with Australian Accounting continues to benefi t from its predominantly The Code of Accounting Practice was updated Standards fl oating rate investment components, providing to put in place the reporting requirements All reporting is now in full compliance with regular interest payments at a known margin for the 2004-05 fi nancial year. The NSW Australian Accounting Standards, meaning above bank bills and reducing interest rate risk. LGMA - Finance Professionals, in conjunction that the system should provide adequate and with PriceWaterhouseCoopers, developed reliable information in the same way in which Furthermore, to assist in improving our returns and presented training across the state to corporate accounts are presented. This relieves and to ensure due diligence in the placement of ensure readiness for IFRS. Seven of our senior our community from the need to understand public funds to investment, we engaged Oakvale fi nance staff have been trained in the current differing accounting methodology. Capital Pty Ltd as investment advisors on a requirements with further training planned for trial basis. During the past 12 months we have Payment of Creditors 2005-06. The fi nancials included in this annual report provide the initial reporting requirements revised our investment policy and developed a We are committed to record an 80% compliance of IFRS in the notes to the accounts. These strategy to direct future investment decisions. rate or better, in relation to paying our creditors present a comparison of the accounts under within standard credit terms. Payment records existing accounting standards and the Rates Payment Options show that we achieved 82% compliance in measurable changes that will be required under New payment options for rates were introduced 2004-05. Although this is the fi rst year we have Australian equivalent IFRS. The most signifi cant in 2004-05, whereby ratepayers can choose kept statistics for this indicator, based on our changes include the introduction of a new class to pay their rates and charges through the understanding of payments in prior years, it of asset - investment property; a requirement internet by credit card or through direct debit. represents a substantial improvement. Ratepayers can also view their rates and charges to book the value of superannuation defi ned notices on line. Training in Accounting benefi t schemes previously only noted; the The Finance Division has continued its training creation of a liability for rehabilitation works Percentage of Rates and Annual and information sessions on fi nancial systems required in the future on Council assets, such Charges Outstanding and reporting. Sessions were held with directors, as waste facilities; and the recording of any The ratio assesses the impact of uncollected rates senior managers and key fi nancial staff within impairment of Council assets. and annual charges and highlights the adequacy each division The focus of these sessions was to of our recovery efforts. The industry benchmark provide an understanding of accrual accounting, While these changes will only be by way of is set at 5% for uncollected rates and charges. and the introduction of a consistent reporting note in 2004-05, they will become the opening The percentage uncollected as at 30 June 2005 format for budgets, monthly reports, quarterly balances for 2005-06 and reported from that was 5%, indicating good rate recovery rates. reviews and fi nancial statements. time forward.

Unrestricted Current Ratio Debt Service Ratio Operating Result Before Rate and Annual Charges Rate and Annual Charges Available Cash Assets Capital Contributions Coverage Outstanding (5 Year Rolling Average)

1.9 3.5 16 (‘000) 100 % 5.0% 16 (‘000)

1.8 3.0 8 80 4.0 4.7 14 1.88 1.87 4.3 15.13 4.2 3.13 3.9 1.7 2.5 0 60 3.0 3.7 12 13.57 13.34 13.19 1.74 61.9 61.7 61.5 61.3 60.1 (7.66)

1.6 1.69 2.0 (8) 40 2.0 10 2.30 (12.30) 2.14 1.62 8.38 (15.94) 1.95

1.5 1.5 (16) (16.05) 20 1.0 8 1.39 (17.28) 03-04 03-04 03-04 03-04 03-04 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 03-04 1.4 1.0 (24) 0 00-01 01-02 02-03 04-05 0 6 This ratio assesses the adequacy The ratio assesses the degree to The budget for 2004-05 projected a The rate and annual charges The industry benchmark is set The fi nal rate instalment was of working capital and our ability to which revenues are committed to defi cit of $12.1m. The actual result coverage ratio has remained fairly at 5% for outstanding rates paid in late May 2005 and has satisfy short term obligations from the repayment of debt. The debt prior to fi nal audit confi rmation constant over the last fi ve years. and charges. The percentage contributed to the increase in cash funds that are not restricted by service ratio stands well below the was a defi cit of $7.6m. This uncollected in 2004-05 was 4.7%, holdings. external requirements. Our results accepted industry benchmark of indicates an improvement of $4.5m indicating good rate recovery are above the accepted industry 10% for developed councils. against the adopted budget. processes. benchmark of 1:1. wollongong city council annual report 2004-05 94 organisational services performance against objectives

Review of Property Rating Land Information Developing LIS and GIS Services Via the Categorisation Internet This review was completed in May 2005 with Land Information System (LIS) We now have the capacity to provide online a number of properties identifi ed as containing The processing of development and building services via our website. This involved the mixed use (residential and business). The Valuer applications involves the submission of large development of secure credit card payment Generals Department has been requested to volumes of plans, reports and associated facilities. Early next year we plan to role out supply mixed development apportionment documents. Over the last year, we have focused this capability to accommodate the request and factors to enable the rates to be apportioned on streamlining the administrative and clerical supply of a range of Council certifi cates and correctly. Changes to rate categories were tasks surrounding these applications, using the the lodgement of development applications. affected on several properties identifi ed as automation capabilities of LIS. The delivery of electronic services requires requiring change from residential to business. Use of the system is now expanded into other considerable changes to existing business activities, such as swimming pool inspections, processes. These will be reviewed in the Finance One Upgrade industrial audits and fast track planning coming year. We are planning for an upgrade of our Finance applications. One system to the .NET version. This will improve system performance, remove existing Communications and Public deployment issues and provide access to Outlook for 2005-06 Relations additional features made available through Community Feedback on Council’s the new technology. The Finance Division The key project for the year will be Services will manage this project and work closely the integration between LIS and Our latest community survey was conducted with Information Technology during the TRIM, our document management by IRIS Research in March 2005 to provide implementation stage. Initial project work system. This will improve access feedback on areas where we need to focus has commenced and we are in the process of and storage of our documents for a our attention and resources. The survey developing an implementation schedule with wide range of business areas. One again found that road maintenance planning the Technology One NSW Account Manager. of the most signifi cant changes will and development, and job creation are Initial project resources will be committed be the migration of large volumes of the community’s highest priority areas. to determining the technology requirements. existing documents directly into the Information from the survey will be used to Technology One will assist in an IT audit in document management system. assist in future service planning and refi ning November 2005. All Finance One users will our communications strategy to highlight the be required to attend training and information considerable work already done in these areas. sessions prior to its implementation. Training is Below: Hanna Kubik, GIS Cadet, working on scheduled for March 2006. GIS data entry. Among many other measures, the survey sought to identify the perceived value of the services we provide to ratepayers. Respondents were asked to rate these services using a scale of 1 to 5, with 1 meaning ‘very poor value’ and 5 being ‘very good value’. We achieved a 3.1 rating in 2005.

In a time of unprecedented change in the city, long term planning, managing development issues, maintaining our assets, protecting the environment and encouraging job creation are areas of particular focus. We have begun a multi-million dollar program for maintenance of infrastructure including roads, established a comprehensive environment management program, set up an ofﬁ ce of economic development, improved development approval turnaround times and established steps to produce a new overall strategic plan for the city.

Staff Feedback on Organisational Issues A formal staff survey was not conducted in Industry Based Review of Accounts Management of the LIS Customer 2004-05. However, planning has commenced Receivable Process Database for a new survey to be conducted in early In November 2003, we adopted a new software A strategy has been developed to enhance the 2006. A schedule was also developed for visits system to undertake invoicing and debt accuracy of our customer records. Customers to all work sites by the CEO and directors to management processes for accounts receivable. could be dealing with Council over a range of discuss major topics and seek staff feedback on The implementation resulted in changes to issues, and it is important to maintain up to areas of concern. The News & Views Weekly existing practises and, after 18 months of date information. The strategy outlines a information sheet continued to be an important operation, we have decided to undertake a format and layout that complies with source of information for staff, along with complete review of the accounts receivable Australian Addressing Standards. The our newsletter, NV Monthly. The intranet process. We are also a leading member of a importance of having accurate name and site further enhanced staff access to timely group that assists in the future development of address information is becoming more critical information. related software and it was also agreed that all to our business as we move down the path of member councils should review processes to electronic service delivery. develop a best practice industry standard. wollongong city council annual report 2004-05 organisational services performance against objectives 95

Media Liaison Effective media liaison continued to be a key part of our communication strategy. A total of 399 media releases were issued during the year, generating an average of 3.4 media stories per release. In all, 3,376 positive stories were published or broadcast in the local media, compared with 1,158 negative stories. This represents 2.9 positive stories for every negative story published.

A Lord Mayoral column in the monthly Illawarra Business supplement of the Illawarra Mercury, and a weekly column in the Wollongong Advertiser, helped to keep the community informed of current projects and initiatives.

Our Communications Strategy The communication strategy continued to be reviewed and reﬁ ned. Initiatives introduced as a result included the introduction of a monthly E-newsletter that allows us to communicate important information through a subscriber mailing list.

The quarterly newsletter was again delivered to households across the city, and a weekly Community Update column was published in the Illawarra Mercury and Northern Leader. We continued our extensive information pages in the New Year’s fEVEr in the Gong Wollongong Advertiser and further developed This inaugural event was an outstanding success, Outlook for 2005-06 our website. Four stories per week appear in attracting more than 20,000 to the Lang Park/ the Illawarra Mercury, totalling 192 stories a City Beach foreshore area for a family-friendly Our focus for the coming year year. This can be effectively doubled as they are celebration featuring free entertainment, will be to further implement our repeated in the Northern Leader. amusement rides and stalls, and ﬁ reworks over corporate communications strategy, the ocean. The project was managed by Council, and continue with the corporate Facilitating Council’s Involvement in with sponsorship funding from a range of sponsorship fund and our focus Civic and Community Events businesses including WIN Television, IMB, City on sister-city relationships. We will Major community and civic events this year were Beach Function Centre and BlueScope Steel. also re-introduce the staff survey Australia Day celebrations, Local Government Feedback from the event was overwhelmingly to ascertain our performance on Week activities, the Lord Mayor’s Giving Tree, positive, with strong indications of community a range of organisational issues Viva la Gong and the Lakeside Ride, as well as support for the event to become part of the and work to replicate the success the inaugural New Year’s fEVEr celebrations. city’s annual entertainment calendar. We hope of the inaugural New Year’s fEVEr to repeat the success of New Year’s fEVEr in the celebrations. The Lord Mayor once again hosted business Gong in 2005 by working closely with other Above: Paul Jackson, Media Relations Ofﬁ cer, luncheons with guest speakers Ms Kathryn relevant government agencies and sponsors. interviewing lifeguards for an article in Greiner AO, former councillor of the City of NV Monthly. Sydney and Mr Peter Rowe, the then CEO of the Wollongong Hawks. The Lady Mayoress Number of Media Releases Average Number of Media Number of Positive/ continued to support the Mother’s Day Stories per Media Release Negative Media Releases Fun n Run, raising approximately $18,000 for the National Breast Cancer Foundation and also donating $5,000 towards Alkira Lodge, as 450 5.5 5,000 proceeds from the Lady Mayoress Luncheon and 375 5.0 4,000 Fashions in the Spring. 5.3 399 5.1 377 373 Receptions were held to honour a number of 300 373 4.5 3,000 distinguished visitors to Wollongong, including 3,376

225 4.0 4.4 4.4 2,000 2,732

the NSW Cabinet and the French Ambassador 2,584 to Australia, Mr Patrick Henault; in addition to 1,897 150 3.5 1,000 1,849 3.4

those recognising outstanding achievers, such as 122 1,158

participants in the TAFE Worldskills Program, 1,038 790 00-01 01-02 02-03 03-04 04-05 03-04 03-04 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05

75 3.0 0 492 Illawarra Academy of Sport scholarship holders 381 and the Lord Mayor’s Sports Award recipients. There was a slight increase in the The number of media stories positive negative number of media releases issued generated per release has dropped While negative media coverage has by Council this year. further, and can be attributed to increased, our strategic approach the reduced number of local media to media relations has seen the outlets. positive stories far outweigh any negative comment.

wollongong city council annual report 2004-05 96 organisational services performance against objectives

Management of the Sponsorship Fund • Environmental measures: evaluation of the During the year we sponsored a wide range of project’s impact on land, air, water quality, events and activities to help foster community water use and biodiversity. Outlook for 2005-06 • Governance measures: a review of statutory spirit in our city. These included the Southside A major focus will be to implement (legislative) requirements, our plans and Festival, Thirroul Seaside Festival, Mt Kembla the next stage of our organisational policies, whether the project addresses issues Festival, Southern Stars, Festival of Flight, development program. We will identifi ed in community surveys and quality Wollongong Eisteddfod, Carols by Candlelight, also improve our organisational improvement and innovation. Relay for Life, and TAFE Illawarra awards. measurement and reporting Each project submitted through the funding systems and ensure that these meet Our role in offering sponsorship for events process is assessed against the quadruple bottom legislative requirements. Work will is to provide a consistent and transparent line measures. The results are used to develop progress on the development of a decision making process for requests to sponsor a priority list of projects for inclusion in the new strategic plan for Wollongong community events and activities organised by corporate plan. City Council that will guide our external groups. In assessing the applications, planning processes for the next ten The process is used to provide the executive we consider the social and economic benefi t years. to the community, expected outcomes of the management group with information to make event/activity, demonstrated need for funding, ongoing funding decisions throughout the year. the fi nancial capacity and responsibility of the Triple bottom line indicators are also reported applicant, availability of other funding sources, within our annual report. and appropriateness of the event or activity. Review Corporate Plan Structure As the strategic plan is nearing the end of its life, The objectives of the applicant, and the activity Each year we review the structure and alignment we have decided to develop a new plan that will itself, must not confl ict with the ideals of the of the corporate plan to provide our stakeholders essentially determine our focus over the next 10 Charter of the People of Wollongong. Like any with an improved reporting mechanism. As a years. large organisation, applications for sponsorship result, the 2004-08 corporate plan now includes exceed the funds available, and our challenge is fi nancial reporting at a functional level. A The new strategic plan will provide direction to ensure resources are directed to events and realignment of functions has also taken place to for our corporate plans and outline the key activities with maximum community benefi t. ensure the document refl ects changing service directions, activities and projects for which delivery needs. we have the capacity to undertake on an Sister City Relationships annual program basis. Development of the The strengthening of ties between Wollongong’s Wollongong Strategic Plan strategic plan will be guided by the key fi ndings sister cities of Kawasaki (Japan) and Ohrid Our strategic plan ‘Focus on the Future’ was contained in reports such as Wollongong (Macedonia) and friendship city of Longyan developed in 1997 to provide a focus for the Futures, the Economic Development Roadmap, (China) continues and has seen considerable city’s future direction over a ten year period. the IRIS community survey and social plan. success during this period. Continuing

investigation of trade links with Longyan and Below: The corporate plan document the Fujian province in China was fostered and highlights key activities for the coming year details ﬁ nalised for the ﬁ rst high school student for each Council function. exchange between Wollongong and Longyan. Performances by Wollongong Conservatorium Jazz Ensemble in Kawasaki’s prestigious MUZA Concert Hall created a new level of cultural awareness, whilst the annual hosting of Wollongong University students in Kawasaki, and the Kawasaki Junior Cultural delegation to Wollongong, continue to enhance the traditional values of interaction between the two cities Corporate Development Integrate Triple Bottom Line Measures Into Corporate Reporting Processes The corporate planning budgetary process requires that all project funding requests be assessed against a number of criteria contained within the funding allocation process. During the year, a review of this process resulted in the adoption of quadruple bottom line measures (traditional triple bottom line factors plus governance factors) for the assessment of project funding requests. The measures include the following: • Social measures: consideration of public injury risk, OH&S, the delivery of services to the community and cultural and heritage issues. • Economic measures: consideration of organisational services, asset failure, and the impact of the project on employment and business in the Wollongong area.

wollongong city council annual report 2004-05 organisational services performance against objectives 97

Business Improvement Project (BIP) As part of the emphasis on continuous improvement, we have established a Business Improvement Project to help develop and monitor strategies for achieving our short and long term ﬁ nancial targets, as well as facilitate system improvements in support of these initiatives.

BIP’s focus is on cost reduction and sustainable systems improvement utilising appropriate process tools. For this purpose we have reintroduced staff training programs in the tools and techniques for the systematic improvement of key business processes.

Reinforcement of Business Excellence Principles Our ongoing commitment to the Australian Business Excellence Framework was reinforced through a signifi cant review of our vision, mission, values, goals and principles. This was carried out as part of a 12 month leadership development program aimed at maintaining alignment of strategic direction with our Above: Peter Charker, Learning corporate and business planning systems. and Development Offi cer with our Human Resources Human Resources Division. As a result of the review process, that Occupational Health and Safety (OH&S) included the input from councillors and other The safety of our employees is of paramount stakeholders, changes were made to our strategic importance. To this end, we are committed statements. These refl ect a deliberate focus Performance Management System to zero harm to all employees by providing on the concept of sustainability, as well as an The design concepts for the development of a a healthy, safe and injury free working increased level of organisational maturity. performance management system have been environment. Over the last 12 months, our aligned with our business excellence philosophy. OH&S system was reviewed by a project Our vision statement has not changed. The These have targeted the three elements of team to ensure that the safety system allows mission and values statements have been skills development, the application of values employees, contractors and visitors to undertake modifi ed to refl ect the community focus on and the achievement of work outcomes. An their activities in a safe and healthy work quality of life, rather than city image. Our underpinning reason for introducing such an environment. new mission statement is: To enhance our innovative system is the desire to reward the community’s quality of life and environment outstanding work performance of employees. The review provided an opportunity to do a through effective leadership, community Responsibility for the implementation of full evaluation of all elements of the OH&S involvement and commitment to service. the new system, including negotiations with management system and their documentation employee representatives and the fi ne tuning of and linkage to ensure streamlined and In keeping with the current emphasis on the skills assessment component, was handed rationalized systems and processes. This sustainability, our goals were reorganised into over to the Human Resources Division in approach was agreed to by WorkCover to enable the following key result areas: December 2004. the implementation of a fully compliant OH&S • Community -To provide services that build system across all elements of the OH&S Model strong and vibrant communities. Local Government Requirements for Self Insurers by 1 July 2006. Work on the • Environment -To protect and improve our We are required to adopt a management plan review is progressing in accordance with the natural and built environment. that provides a three-year overview. We have project plan and the set milestones are being • Economic -To facilitate a sound local economy. chosen to adopt a fi ve year corporate plan that achieved. The review will be supported by • Governance - To provide responsible is reviewed annually. We report against the additional resources for completion by 1 July leadership and management of resources. implementation of the management plan on a 2006. quarterly basis, through the corporate review Existing key performance indicators will be process, in addition to the comprehensive OH&S Improvements reviewed over the next year to determine their annual report document. Improvements implemented to date include relevance to the revised goals and whether accessing the OH&S management system, additional measures will also need to be reported. Organisational Development Program information and data through the intranet, The last stage of this three tier development incident reporting through a dedicated phone The range of business excellence principles, program will be implemented in 2005-06 system and electronic management of the which underpin the way Council is managed, and will involve the roll out of the program corrective action system. To support OH&S has been expanded to include the key to all levels of staff through the use of process initiatives, a marketing strategy has been component of leadership and are as follows: improvement tools and techniques. The developed to promote the development and 1. Focus on the customer organisation will be undertaking process and implementation of a safety culture for all our 2. Purpose, direction and planning systems reviews at a functional level across employees. This strategy is to be endorsed and 3. Systems and processes the organisation to support the achievement implemented during 2005-06 to complement 4. People engagement of the fi nancial targets that are being set and the OH&S system. 5. Data, measurement and knowledge. monitored by the BIP team.

wollongong city council annual report 2004-05 98 organisational services performance against objectives

Work Cover Audit It also provides a benchmark for our safety However, there was an improvement in the In accordance with the requirements of the performance and allows us to identify overall cost of workers compensation. This self insurers licence, WorkCover conducted an opportunities for improvement. At the moment, amounted to $1.25m, a 27% reduction over audit in July 2004 against four of the thirteen it appears that we are on par with most self the previous year. One of the reasons for this elements of the self insurers model. Arising insurers in regard to our approach to safety. improvement is the reduction in legal costs from the audit, we were required to implement Examples of development outcomes from associated with claims, brought about by corrective actions relating to a number of areas. the OH&S benchmarking project include changes in workers compensation legislation. These are being addressed in accordance with the commencement of a ‘phone in’ incident the timeframes established by WorkCover. reporting system, development of an employee Family Friendly Work Practices health and safety marketing strategy and a A range of fl exible working arrangements are Benchmarking OH&S Program review of our design process. offered to ensure an acceptable balance between During the year, our OH&S management family commitments and work demands. Family system continued to be benchmarked against Workers Compensation and Injury friendly work arrangements, such as fl exible several metropolitan and southern region Management working hours, paid and unpaid parental leave, councils who are also self insurers. These During the year, we focused on a review of job sharing, part time employment and our included Liverpool, Campbelltown and our workers compensation system to reduce employee assistance program, are just a few of Marrickville councils. We also compared the time taken to notify the occurrence of the options available. our OH&S strategies and outcomes with an injury and the time taken to implement such commercial enterprises as Star City and injury management processes. There is ample Enterprise Agreement 2004-05 Woolworths. Regular meetings with the group opportunity for improvement in this area, as we A 12 month enterprise agreement was enacted facilitates information exchange, the comparison experienced an increase in the amount of lost following lengthy negotiations between of OH&S data and intellectual property time per injury from 9.98 days last year to 19.32 management and union representatives. This sharing. in 2004-05. was an interim measure, as the parties required more time for negotiation concerning overall structure and terminology of the agreement to make it more workable for the future. The Outlook for 2005-06 agreement also represented a major change with a number of policies and procedures removed A number of important activities and located in an employment policies and will be undertaken that will procedures manual. These are set out in an have signifi cant impact on the annexure but do not form part of the agreement. organisation. These include the The fi nal stages of negotiation were affected by fi nalisation of the OH&S review to staff taking industrial action that led us seeking allow compliance for the WorkCover the assistance of the Industrial Commission. self insurers audit, continuation The issue was subsequently resolved through of the leadership development conciliation and the parties were able to fi nalise program, implementation of the negotiations. employee performance management system and launch of the new HR website.

Left: Lube Ilievski, conducting a OH&S compliance audit of our administration complex.

Number of Workplace Workers Compensation Number of Lost Time Days Lost Due to Lost Time Days Lost per Lost Time Injuries Costs Injuries Injuries Injury

200 2.2 $Million 80 1,000 20 81 2.20 180 199 2.0 70 800 16 193 19.32 996.00 2.10 186 68

160 1.8 60 600 841.63 12 735.08 1.86 660.06 57 140 159 1.6 50 400 8 11.58 10.81 1.70 52 10.39 9.98 144 50 519.08 120 1.4 40 200 4 1.25 03-04 03-04 03-04 03-04 03-04 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 00-01 01-02 02-03 04-05 100 1.2 30 0 00-01 01-02 02-03 04-05 0 We are pleased to report a The graph illustrates the costs of Over the last ﬁ ve years, we have While the number of lost time The average number of days lost continued downward trend in workers compensation relating experienced a decline in the injuries has dropped this year, the per injury has increase due to workplace injuries due to our to workplace injuries.One of the number of lost time injuries. number of days lost due to these several long standing incidents. emphasis on OH&S training and reasons for the drop in costs injuries has actually increased. skills development. is due to changes in workers compensation legislation.

wollongong city council annual report 2004-05 organisational services performance against objectives 99

Enterprise Agreement 2005-08 The new enterprise agreement contains important changes, including a commitment by the parties to follow an agreed process for change proposals to avoid unnecessary delays; and the development of a skills and performance management system for all employees, including senior contracted staff. The new system supports the organisational objective to move towards a performance based culture. It involves mid year and annual reviews and feedback sessions for all employees on their skills, values and work outcomes.

Our new three-year enterprise agreement contains a series of key performance indicators that are closely monitored by the organisation. Progress is submitted on a monthly basis for consideration by executive management and through the quarterly corporate review process. A joint consultative committee, comprising management and employee representatives, Above: Wollongong City Council is committed to providing meets on a monthly basis to consider progress. a framework that develops employees skills.

Equal Employment Opportunity (EEO) The EEO management plan continues to be Our enterprise agreement contains key This year’s outcome has seen larger numbers of a high priority to develop protocol to address performance indicators to measure the health staff access the tertiary assistance scheme with identifi ed inequalities, and review personnel of the organisation. Targets for these measures placement opportunities for cadets, apprentices policies and practices to ensure compliance take into consideration local government and and trainees maintained. with EEO principles. The plan views employees other external organisations. In performing primarily on their qualifi cations and experience, its activities, the Human Resources Division Organisational Leadership Program and provides equal access to employment complies with all human resources related Our Human Resources Division has opportunities. legislation. commenced the introduction of the behavioural component of an organisational During the year, we showcased the development Employee Learning, Training and development program at executive level and and implementation of the Aboriginal and Development senior management level. A key focus of the Torres Strait Islander Employment Action We strive through organisational development Human Resources Strategic Plan is an analysis Plan with a commitment to providing a to empower people to learn and importantly, of the organisation’s employee leadership range of training and employment related to enjoy learning. The organisation must capability. The behavioural component of opportunities for individuals from minority understand and utilise the capability and the organisational development program was groups. Consultation was undertaken with the potential of all its employees. It must value launched by Human Resources to measure this Community and Cultural Services Division, individuals and capability as a prime means capability. the Local Government and Shires Association, of delivering the organisation’s objectives. We senior management and Council in developing are committed to providing this framework The coming year will see an in-depth analysis the plan. by utilising all mediums of learning: face to of this capability with strategies developed face, classroom, on the job and e-learning, as to harness individual strengths and diminish Further consultation relating to the well as extending our commitment to provide shortcomings. The program will also be rolled- implementation of the plan has taken place opportunities to develop our youth through out to assistant manager levels. with Illawarra Aboriginal representatives cadet, apprentice and traineeship programs. with progress in the areas of review of the Training Course Attendance Percentage of Employees organisations policies to identify barriers E-learning is becoming an increasingly - Hours per Person Undertaking Learning and to employment, utilisation of community important component of our learning and Development Activities mentors to support Aboriginal employees, and development program. This delivery method the identifi cation of targeted positions within 50 100% allows for a more targeted and fl exible approach 99 the 2004-05 intake of cadets, apprentices and 98 to learning. This will be expanded in the 40 80

trainees. 87 coming year through further development of 86 81 our intranet service. Additionally, corporate Benchmarking Human Resources 30 60 development programs such as cultural Activities awareness, disability awareness and OH&S 30.3 The Human Resources Division receives results 20 40 legislative requirements continued to consume a 25.4 from Mercer relating to the local government large component of the learning platform. 10 19.5 20 18.0

sector. These contain indicators for measuring a 16.7 wide range of human resources activities. We use Another facet of our training and development 03-04 03-04 00-01 01-02 02-03 04-05 this information to measure our performance 0 0 00-01 01-02 02-03 04-05 program creates opportunities for staff to against industry benchmarks. The target of 21 hours per The percentage of employees continue their formal training at tertiary employee was under-achieved due undertaking learning and institutions with our assistance, and by to OH&S legislative requirements development this year is 3% We also undertake benchmarking activities with being out of the normal three year below target and reﬂ ects OH&S providing for an annual intake of cadets, other councils in such areas as pay rates and renewal cycle. In past years, this requirements not being part of the apprentices and trainees programs. was a main component of our training component this year. employee beneﬁ ts. training program. wollongong city council annual report 2004-05 100 organisational services performance against objectives

Workplace Reform Eliminating Harassment From the The enterprise agreement commits to providing Workplace ESTABLISHMENT LISTING effi cient, timely, cost effective and competitive Harassment is considered an unacceptable form AS AT 30 JUNE 2005 services to the community that are of the highest of behaviour and is not tolerated within the standard. We apply best practice principles organisation. Consequently, we are dedicated and strive to develop an effi cient, customer- to eliminating all forms of harassment from the Executive 6 orientated public sector organisation that is workplace. A network of harassment contact conscious of environmental and social issues. offi cers provide an alternative confi dential 2004-05 continued to see the review of work contact point for any employee who would City Services practices, with corresponding improvement prefer not to take their complaint directly Directorate 3 in workplace effi ciency that included the to their supervisor or would like to speak to Community and Cultural Services 55 development of a skills and performance someone outside their immediate work area. management assessment system. Posters identifying the contact offi cers are posted Engineering 138 around the workplace to ensure employees have Library Services 82 The organisational and operational change alternative contacts at their disposal for receiving Recreation and Natural Resources 254 process represents a commitment by the parties information in relation to, or the reporting of, to follow an agreed process for change proposals harassment. Works 140 that allows impasses between parties to be overcome and changes to be effected in response As well as providing regular information on Corporate and Governance to the changing needs and requests of the harassment to all employees, Human Resources Directorate 2 community. The process includes consultation, also addresses specifi c needs from the divisions, a cooling off period where disagreement occurs that require strategic intervention. Several Administration and IT 56 and implementation through resolution or work sections identifi ed through the network City Centre Management 3 Industrial Commission assistance. of contact offi cers were provided with targeted Communications and PR 7 training and information relating to specifi c Human Resources Strategic Plan needs. This has resulted in any harassment Corporate Development 4 Key issues that impact on the management allegations or concerns by staff being dealt with Finance 55 of people at Council are clearly shaped by the at ground level, with no formal complaints Forté Marketing and Design 33 operating environment. The development of being lodged with external authorities. the Human Resources Strategic Plan supports Human Resources 19 the corporate plan and divisional business Employee Welfare Property 41 plans by providing a strategic approach to the The Employee Assistance Program assists management of our people. The plan supports in maintaining the health and wellbeing of management and employees to effectively utilise our employees. In operation since 1984, the Environment and Planning the services of the Human Resources Division program assists employees who have experienced Directorate 3 to achieve their objectives. The strategic personal and work related problems that are Design 59 plan was developed following a review by an affecting their performance. It facilitates positive Development Assmt and Compliance 69 external source who identifi ed key areas for outcomes for both the employees concerned improvement. This was used as the foundations and the organisation. Most importantly, it Environment and Health 55 on which the plan was built. The draft plan demonstrated the level of support we offer our Strategic Planning 24 was forwarded to senior management for workforce. comment before being endorsed by executive management. An implementation program The sessions are conducted by external Organisational Total 1,108 over a fi ve-year period, containing timeframes, contractors and Council only receives a outcomes and measures was also developed. statistical report on the usage of the service. *The above fi gures represent the number of This ensures that confi dentiality is not breached permanent, tenure and temporary positions as at Skills and Performance Management for those employees accessing the service. The 30 June 2005. Assessment System statistics are used to identify areas or topics Implementation of the new skills and which are, or have the potential to, impact on performance management assessment system individual employees, a section, division or will assess employee performance against the organisation overall. It provides us with Total Number of Employees Staff Turnover our principles, skills, values and business an opportunity to develop and implement outcomes. The development of the system has improvement strategies. An example of this seen signifi cant consultation between union approach, was the scheduling of employee 1,250 10.0% and management representatives in an effort workshops on how to manage and deal with to recognise and reward high performance stress. Verbal Judo sessions were also conducted 1,000 8.0

across all levels of the organisation. The system 1,135 1,110 1,108 1,087

for front line counter staff, centering around 1,065 objectives are to enhance communication a risk management approach to customer and 750 6.0 between employees and their supervisor/ employee interactions. The outcome from

manager, to recognise strong consistent 5.98 500 4.0 5.88 5.61

these workshops has seen the minimisation 5.50

performance, assess the application of skills, 4.68 of confl icts between our employees and their assist employees to achieve their work outcomes customers. 250 2.0 and to identify developmental needs. The system represents a major change as salary 03-04 03-04 00-01 01-02 02-03 04-05 0 00-01 01-02 02-03 04-05 0 progression was previously based on competency There was a slight drop in the Staff turnover has remained fairly assessment. Implementation will commence overall number of employees this stable over the past fi ve years. with employee workshops, followed by the year, however this fi gure fl uctuates application of formal review meetings between according to operational demand. employees and their supervisors.

wollongong city council annual report 2004-05 ﬁ nancial statements contents ﬁ nancial report 101

ﬁ nancial report

Financial Statements Contents Independent Audit Report to Wollongong City Council Report on the General Purpose Financial Financial Executive Summary 102 Reports - Section 417 (2) 141 Report on the Conduct of the Audit for Financial Overview Year Ended 30 June 2005 - Section 417 (3) 142 Understanding the Financial Statements 103 Financial Reporting 103 Special Purpose Financial Reports Statement by Councillors and Management Made Statement by Councillors and Management Made Pursuant to Section 413 (2)(c) of the Local Government Pursuant to the Local Government Code of Accounting Act 1993 (as amended) 104 Practice and Financial Reporting 144

Financial Statements Statement of Financial Performance by Business Statement of Financial Performance for Activities for Year Ended 30 June 2005 145 Year Ended 30 June 2005 105 Statement of Financial Position by Business Activities Statement of Financial Position as at 30 June 2005 106 for Year Ended 30 June 2005 147

Statement of Changes in Equity for Notes to the Special Purpose Financial Reports Year Ended 30 June 2005 107 Note 1 Signiﬁ cant Accounting Policies 149

Statement of Cash Flows for Year Ended 30 June 2005 108 Independent Auditor’s Report to Wollongong City Council Notes to the Financial Statements Independent Auditor’s Report on the Special Purpose Understanding the Notes to the Accounts 109 Financial Reports 151 Note 1 Signiﬁ cant Accounting Policies 109 Note 2(a) Functions 118 Special Schedules Note 2(b) Components of Functions 119 Special Schedule No 1 - Net Cost of Services for Note 3 Expenses from Ordinary Activities 120 Year Ended 30 June 2005 152 Note 4 Revenues from Ordinary Activities 122 Note 5 Gain or Loss on Disposal of Assets 124 Special Schedule No 2 (1) - Statement of Long Term Note 6 Cash Assets and Investment Securities 125 Debt (All Purpose) for Year Ended 30 June 2005 156 Note 7 Receivables 127 Note 8 Inventories and Other Assets 128 Special Schedule No 7 - Condition of Public Note 9(a) Property, Plant and Equipment 129 Works as at 30 June 2005 157 Note 9(b) Restricted Property, Plant and Equipment 130 Note 10 Liabilities 131 Note 11 Reconciliation to Cash Flows Statements 132 Note 12 Commitments for Expenditure 133 Note 13 Statement of Performance Measurement 134 Note 14 Conditions Over Grants and Contributions 134 Note 15 Financial Instruments 135 Note 16 Signiﬁ cant Variations from Original Budget 136 Note 17 Statement of Contribution Plans 137 Note 18 Assets and Liabilities Not Recognised in Statement of Financial Position 140

wollongong city council annual report 2004-05 102 ﬁ nancial executive summary ﬁ nancial report

Financial Executive Summary I am very pleased to present the Annual Financial Statements for Wollongong City Council for 2004-05. Amid the ongoing challenges facing local government and the increasingly high expectations we as a community have for quality services and facilities in a sustainable environment, I am happy to report that we have had a year of solid ﬁ nancial performance. Council’s liquidity indicators (Note 13) are all above the industry standards and show the continued strength of our short to medium term ﬁ nancial position.

Council’s overall cash and investments position has increased from $69m at the end of 2003-04 to $76m at the end of the current year. Much of Council’s cash is restricted in its use to speciﬁ c purposes by external bodies, legislation, and Council resolution, with the level of unrestricted cash and investments increasing from $10.1m to $13.3m.

The Statement of Financial Performance shows a defi cit of $1.3m (2003/04 $5.4m defi cit) which includes non-cash items such as depreciation and movements in provisions for expenses accrued but not yet paid. The defi cit from ordinary activities before capital amounts (grants and contributions) was $7.6m. (2003-04 $12.3m defi cit). This statement provides some indication that we are not earning suffi cient revenue to carry out day to day operations and maintain our current level of assets over the longer term, although there is an improvement from the year ended 30 June 2004. Council and the community are faced with the challenge in the coming years to match the appropriate level of community amenity and service with the revenues received. The corporate plan 2005-09 includes revenue policy to address this issue.

Our debt position has remained very conservative with a total debt outstanding of $17.9m, representing a little over 1.5% of asset value. The Debt Service Ratio (note 13) of 2.14% has decreased over the previous year from 10.57%. This is due to the transfer of $10.8m into a sinking fund reserve during the 2003-04 ﬁ nancial year for the settlement of the administration building purchase in September 2006.

We implemented a new library management system (Spydus) during 2004-05 and the testing of ePathway for the Section 149 Planning Certifi cate and Section 603 Outstanding Rates Certifi cate has been completed. The use of this system for these certifi cates was implemented for a pilot group on 1 July 2005. The Wollongong Futures strategy report was presented to Council’s Environment and Planning Committee and the West Dapto draft local environmental study, structure plan, master plan and environmental studies were reviewed. Other major projects further developed during the year include the refurbishment of the Windang Surf Club, Mt Keira Summit Park Stage One, refurbishment of Beaton Park track and the delivery of $2.8m of leased plant and equipment.

My thanks to all staff and external auditors who worked on the preparation of these statements, depicting a solid ﬁ nancial position that can provide a ﬁ rm basis for the continued operations of Council.

Rod Oxley, PSM General Manager, Wollongong City Council

wollongong city council annual report 2004-05 ﬁ nancial overview ﬁ nancial report 103

Understanding the Financial Statements Council’s fi nancial The Financial Statements are prepared to provide information in relation to our fi nancial performance and position. The statements and reports use accrual accounting principles in accordance with the requirements of the Local Government Act 1993, Australian reports for the Accounting Standards and specifi c requirements of the Department of Local Government, as detailed in the Local Government year ending Code of Accounting Practice and Financial Reporting (Update 13). The code was designed to standardise fi nancial reporting for 30 June 2005 local government bodies throughout New South Wales. The signifi cant accounting policies used in preparing Wollongong City fully comply Council’s reports are set out in Note 1 to the statements. with legislation regulation The General Purpose Financial Statements are audited by our auditors, PricewaterhouseCoopers. We have received an unqualifi ed and Australian audit again this year. The audit reports are included in the body of the fi nancial statements. The fi nancial statements are made up Accounting of four key fi nancial reports and explanatory notes supporting the reports. These are as follows: Standards. Our auditors 1. Statement of Financial Performance have said that 2. Statement of Financial Position the Financial 3. Statement of Changes in Equity Statement and 4. Statement of Cash Flows Notes attached are fully When read in conjunction with the explanatory notes, the reports provide signifi cant and relevant information for the reader. Each compliant. has its own purpose as explained below.

Financial Reporting The fi nancial reports and statistics included in this year’s annual report refl ect our fi nancial position as at 30 June 2005. These were prepared in accordance with the Local Government Act 1993 and the Regulations, as well as Australian Accounting Standards and Statements of Accounting Concepts. Council has also complied with the requirements of the Local Government Code of Accounting Practice and Financial Reporting and the Local Government Asset Accounting Manual. The fi nancial reports have been prepared on accrual basis of accounting.

Council Operation The corporate review conducted at 31 March 2005, along with projects reintroduced during the June quarter predicted a projected funds defi cit of $3.15 million for the year ending 30 June 2005. The quarterly corporate review is generally conducted on a funds basis and acknowledges internal and external restrictions on cash for specifi c purposes. The effects of non cash transactions, such as depreciation are excluded. The actual result at the end of the June quarter was a surplus of $0.5 million. Major factors in the improvement against the projected budget were projects totalling $2.6 million not fi nalised at year end and improvements in income and savings in expenditure contributing $1.0 million. The following is a reconciliation between the Accrual (AAS27) result and the Funds result:

SOURCE OF FUNDS $’000s We report to the community on a Surplus (Deﬁ cit) from Operations - Accrual (1,311) quarterly basis Add back non funded transactions included in operations above our year to date performance • Increase in Leave Entitlements 1,239 against budget • Increase in WC Provision 28 for everything • Increase in Insurance Provision Entitlements (702) we do. • Depreciation 31,647 • Assets Written Off 38 Sale of Assets (Book Value) 4,625 Loan Funds Received 3,595 Transfer from Internal Reserves 4,790 Transfer from External Reserves 13,273 Net Funds Available 57,223 APPLICATION OF FUNDS Assets Acquired 32,425 Loan Repayments Made 1,408 Loans Issued 150 Transfer to Internal Reserves 6,184 Transfer to External Reserves 16,563 Total Funds Applied 56,730 TOTAL FUNDS SURPLUS (DEFICIT) 492

wollongong city council annual report 2004-05 104 ﬁ nancial overview ﬁ nancial report

Rates Council receives its major source of revenue from rates. For the year commencing 1 July 2004, this represented 62% of income. The state government permitted an increase of 5.0% in the rate base for the rating year 1 July 2004 to 30 June 2005. Land valuations of base date July 2001 were used for rating purposes.

Government Grants Government grants also represent a signiﬁ cant portion of Council’s income. The majority of these grants are tied to speciﬁ c works and cannot be used for any other purpose. Total income received from grants in 2005 was $22.4 million (previous year, 2004 was $20.3 million). This represents a percentage of total income in 2005 of 14.6% (previous year, 2004 was 14.3%). Restricted cash in respect of unspent grants for year ended 30/6/05 was $5.8 million (previous year 2004 $5.2 million).

Fees and Charges Council cannot change fees that are set by statute. These include fees such as dog registration fees and certain building and development fees. The majority of fees set by Council were increased by 5.0% in the year ending June 2005. Before adopting these increases Council gave due consideration to factors such as the cost to Council of providing the services and the importance of the service to the community.

Statement by Councillors and Management Made Pursuant to Section 413 (2)(c) of the Local Government Act 1993 (as amended) The attached General Purpose Financial Reports have been prepared in accordance with:

• The Local Government Act 1993 (as amended) and the regulations made thereunder, • The Australian Accounting Standards and professional pronouncements, • The Local Government Code of Accounting Practice and Financial Reporting, • The Local Government Asset Accounting Manual.

To the best of our knowledge and belief, these reports: • Present fairly Council’s operating result and ﬁ nancial position for the year, and • Accord with our accounting and other records.

We are not aware of any matter that would render the reports false or misleading in any way.

Signed in accordance with a resolution of Council made on 26 September 2005.

______Cr A Darling Cr V Zanotto M Hyde S Payne Lord Mayor Councillor Acting General Manager Responsible Accounting Ofﬁ cer

wollongong city council annual report 2004-05 ﬁ nancial statements ﬁ nancial report 105

Statement of Financial Performance

Notes Budget Actual 2005 Actual 2004 2005 $’000 $’000 $’000 Expenses from ordinary activities Employee costs 3(a) 62,327 68,141 61,738 Materials and contracts 33,077 34,723 31,734 Borrowing costs 3(b) 361 953 577 Depreciation and amortisation 3(c) 30,877 31,647 30,304 Other expenses 3(d) 23,269 19,748 22,612 Total expenses from ordinary activities 149,911 155,212 146,965 Revenues from ordinary activities Rates and annual charges 4(a) 93,994 94,884 86,683 User charges and fees 4(b) 18,724 19,608 18,191 Investment revenues 4(c) 4,141 4,555 4,235 Grants and contributions - operating 4(e)and(f) 20,276 21,615 19,708 Other revenues 4(d) 3,462 5,050 5,448 Proﬁ t from disposal of assets 5 1,811 1,838 396 Revenues from ordinary activities before capital amounts 142,408 147,550 134,661 Surplus (deﬁ cit) from ordinary activities before capital (7,503) (7,662) (12,304) amounts Grants and contributions - capital 4(e)and(f) 8,293 6,351 6,863 Total changes in equity 790 (1,311) (5,441) This statement is to be read in conjunction with the attached notes.

Statement of Financial Performance The Statement The Statement of Financial Performance measures our fi nancial performance over the year and shows whether or not we have of Financial earned suffi cient revenues to support our activities during the year, and whether or not surpluses have been created to fund Performance additional or replacement assets to service community needs. is an income and expense The statements show where our money comes from (revenue) and how it is consumed (expenses) in providing the ordinary statement that activities and services of this organisation. Expenses are not the same as cash expenditure or spending, in that it only measures the shows if we consumption of resources (cash and other assets). have covered our costs for the The purchase of an asset, for example, is not a consumption of resource; it is merely a transformation of an existing cash resource year. Although to another resource (asset) which in turn provides benefi t for future periods. In the case of an asset that has a limited life, such as we recorded an a vehicle, it is consumed over its life by the organisation to provide a service, and this consumption of an asset is reported as an overall defi cit expense in the Statement of Financial Performance as depreciation. or loss for the year, this does Similarly, an expense is recognised under accrual accounting when goods or services that give rise to a debt are delivered to or not impact on performed for the organisation, regardless of when payment is made. For example, the accrual of employee entitlements such as the immediate annual and long service leave. If an employee works for 12 months and has accrued 5 weeks annual leave, and 1.3 weeks long viability service leave, the expense included in the Statement of Financial Performance is the full cost of employment including the unpaid or future portion. This represents the amount of resource consumed in dollar terms, even though payment may not be required for many sustainability years. of the organisation. Other signifi cant differences between accrual concepts of revenue/expenses and cash or funds concepts include:

• Loan funds received are not revenue, • Transfers from reserves are not revenue, • All revenue is recognised when it is controlled by Council (usually when funds are received or committed) not when expended. • Loan repayments are not an expense, • Transfers to reserves are not an expense, • Payments made on termination for employee entitlements are not an expense, as they were already spent in the year accrued.

If the statement is in a loss situation, this means that we have not earned sufﬁ cient revenue to cover the costs of our consumption of cash and other assets in providing community amenities and services. An ongoing trend of loss results will mean that, over a period of time, we will not be able to carry out our existing level of service, and maintain and replace assets (predominantly infrastructure assets such as roads, bridges, drainage, parks, buildings etc) at the time when they need to be replaced. Continual losses may indicate concern about our ability to be ﬁ nancially viable in the longer term.

wollongong city council annual report 2004-05 106 ﬁ nancial statements ﬁ nancial report

Statement of Financial Position

This is a balance Notes Actual 2005 $’000 Actual 2004 $’000 sheet that Current assets shows the Cash assets 6 26,727 29,373 true value of Council’s assets Investment securities 6 20,500 12,000 and liabilities. Receivables 7 11,610 10,425 It reﬂ ects a Inventories 8 103 391 very strong balance sheet Other 8 1,272 147 position for the Total current assets 60,212 52,336 organisation. Non-current assets Cash assets 6 17,722 15,717 Investment securities 6 11,500 11,500 Receivables 7 2,009 1,704 Inventories 8 5,734 5,734 Property, plant and equipment 9 1,078,496 1,082,383 Total non-current assets 1,115,461 1,117,038 Total assets 1,175,673 1,169,374 Current liabilities Payables 10 17,207 12,409 Borrowings 10 1,429 1,652 Provisions 10 8,534 8,555 Total current liabilities 27,170 22,616 Non-current liabilities Borrowings 10 16,550 14,218 Provisions 10 26,026 25,340 Total non-current liabilities 42,576 39,558 Total liabilities 69,746 62,174 Net assets 1,105,927 1,107,200 Equity Accumulated surplus 855,526 856,799 Asset revaluation reserve 250,401 250,401 Total equity 1,105,927 1,107,200

This statement is to be read in conjunction with the attached notes.

Statement of Financial Position The Statement of Financial Position (Balance Sheet) discloses Council’s net accumulated ﬁ nancial worth at the end of the ﬁ nancial year. It shows the value of assets that we hold as well as liabilities or claims against these assets.

The assets and liabilities are expressed as current or non-current. Current means that these are assets or liabilities that will be expected to be paid or converted into cash within the next 12 months.

Our most signiﬁ cant asset consist of property, plant and equipment. This asset category includes all infrastructure assets such as roads, bridges, drains, playing ﬁ elds, parks, buildings etc as detailed in Note 9.

wollongong city council annual report 2004-05 ﬁ nancial statements ﬁ nancial report 107

Statement of Changes in Equity

Profi t and loss, 2004 $’000 or surplus and Accum Asset reval. Council equity Outside equity Total defi cit, impact surplus reserve interest interest on the value and Balance at beginning of the reporting 862,240 250,401 1,112,641 - 1,112,641 equity or net period assets for an organisation. Change in net assets recognised in the (5,441) - (5,441) - (5,441) statement of fi nancial performance Balance at end of the reporting period 856,799 250,401 1,107,200 - 1,107,200

2005 $’000 Accum Asset reval. Council equity Outside equity Total surplus reserve interest interest Balance at beginning of the reporting 856,837 250,401 1,107,238 - 1,107,238 period Change in net assets recognised in the (1,311) - (1,311) - (1,311) statement of ﬁ nancial performance Balance at end of the reporting period 855,526 250,401 1,105,927 - 1,105,927

Note: the Accumulated Surplus opening balance for the 2005 year has been adjusted by $38,000 to correct the treatment of a prior year payable. This statement is to be read in conjunction with the attached notes.

Statement of Changes in Equity The Statement of Changes in Equity summarises the change in Council’s net worth.

Our net worth can only change as a result of: • A ‘profi t’ or ‘loss’ as recorded in the Statement of Financial Performance; • An increase in the value of non-current assets resulting from a revaluation of those assets. This amount is transferred to an Asset Revaluation Reserve until the asset is sold or a real profi t is realised as opposed to being book entry only. The value of all non- current assets must be reviewed each year to ensure that they refl ect their true value in the Statement of Financial Position.

Any movements in other reserves within this statement are adjusted through accumulated surplus.

wollongong city council annual report 2004-05 108 ﬁ nancial statements ﬁ nancial report

Statement of Cash Flows

Notes Budget 2005 Actual 2005 Actual 2004 Cash fl ows are $’000 $’000 $’000 critical to any organisation Cash fl ows from operating activities and our cash Receipts position Rates and annual charges 93,994 94,516 86,261 and fl ows contributing User charges and fees 18,724 19,780 18,001 to it are very Investments income 4,141 4,032 4,048 strong. Grants and contributions 28,569 28,680 25,402 Other operating receipts 3,462 10,613 11,825 Payments Employee costs (62,327) (66,732) (63,816) Materials and contracts (33,077) (33,723) (34,077) Borrowing costs (361) (953) (577) Other operating payments (23,269) (24,996) (27,152) Net cash provided by (or used in) operating activities 11 29,856 31,217 19,915 Cash fl ows from investing activities Receipts Proceeds from sale of property, plant and equipment 4,117 6,123 3,775 Proceeds from sale of real estate 5, 8 1,970 619 - Payments Purchase of property, plant and equipment (38,815) (29,226) (23,482) Purchase of investment securities (187) (8,500) (5,611) Loans to deferred debtors - (150) - Net cash provided by (or used in) investing activities (32,915) (31,134) (25,318) Cash fl ows from fi nancing activities Receipts Proceeds from borrowings and advances 1,450 684 - Payments Repayments of borrowings and advances (362) (218) (211) Repayment of fi nance lease liabilities (2,109) (1,190) (2,125) Net cash provided by (or used in) fi nancing activities (1,021) (724) (2,336) Net increase (decrease) in cash held (4,080) (641) (7,739) Cash at beginning of reporting period 11 45,090 45,090 52,829 Cash at end of reporting period 11 41,010 44,449 45,090

This statement is to be read in conjunction with the attached notes.

Statement of Cash Flows The Statement of Cash Flows summarises our cash receipts and payments for the ﬁ nancial year and the net cash in hand position.

It differs from the Statement of Financial Performance in that: • It excludes non cash expenses such as depreciation; • It excludes the accruals taken into account by the Statement of Financial Performance; • It includes payments or receipts in relation to capital items; • It includes any ﬁ nancing activities, such as loan funds received and paid.

The Statement of Cash Flows has three sections: The Cash Flow from Operating Activities - summarises all income and expenses in relation to our ongoing service delivery. It is essential that we have a cash surplus to ensure that day-to-day operations are maintained, and to provide funds for future community assets. The Cash Flow from Investing Activities- refers to capital works budget expenditure, as well as any receipts for the sale of assets and interest earned on investments. Cash Flow from Financing Activities- sets out all activities from ﬁ nancing. These may include receipts and repayment of loans.

wollongong city council annual report 2004-05 notes to the ﬁ nancial statements ﬁ nancial report 109

Understanding the Notes to the Accounts The Notes to the Accounts provide further information in relation to the rules and assumptions used to prepare the fi nancial Financial statements as well as additional information and details about specifi c items within the statements. The notes also advise if there statements have been any changes to accounting standards, policy or legislation that may change the way the statements are prepared. Within have many the four fi nancial statements, there is a column that indicates to which note the reader can refer for additional information. notes appended Information in the notes is particularly useful where there has been a signifi cant change from the previous year’s comparative fi gure. to them and all these are subject to independent Note 1 - Signifi cant Accounting Policies audit.

1.1 The Local Government Reporting Entity Local For the period 1 July 2004 to 30 June 2005, Wollongong City Council had its principal business ofﬁ ce at 41 Burelli Street, government is Wollongong, NSW, 2500. Wollongong City Council is empowered by the New South Wales Local Government Act (LGA) 1993 essentially an and its charter is speciﬁ ed in section 8 of the Act. arm of the state government 1.2 The General Fund and is required In accordance with the provisions of S409 (1) of the Local Government Act 1993, all money and property received by Council is to comply with held in our General Fund unless it is required to be held in our Trust Fund. state legislation for its 1.3 The Trust Fund administrative Council is required under the Local Government Act to maintain a separate and distinct Trust Fund to account for all monies functions. and property received in trust, which must be applied only for the purposes of or in accordance with the trusts relating to those monies. Trust monies and property subject to our control have been included in these reports. Trust monies and property held by us but not subject to our control have been excluded from these reports. A separate statement of monies held in the Trust Fund is available for inspection at our administration centre by any person, free of cost.

2. Basis of Accounting

2.1 Compliance The The General Purpose Financial Reports were prepared in accordance with applicable Australian Accounting Standards, other independent authoritative pronouncements of the Australian Accounting Standards Board, Urgent Issues Group Consensus Views, the Local auditor has Government Act and Regulations, the Local Government Code of Accounting Practice and Financial Reporting and the Local stated that Government Asset Accounting Manual. the fi nancial statements 2.2 Basis and associated The General Purpose Financial Reports were prepared on the accrual basis of accounting. Except for assets that are shown at notes fully current cost valuation and employee leave entitlements which are shown at the present value of future cash fl ows, the report was comply with prepared in accordance with the historical cost convention. The accounting policies adopted for the reporting period are consistent all necessary with those of the previous reporting period except where otherwise indicated. Nothing contained within this report may be taken authoritative to be an admission of any liability to any person under any circumstance. conditions. 2.3 Impacts of adopting Australian equivalents to IFRS The Australian Accounting Standards Board (AASB) is adopting International Financial Reporting Standards (IFRS) for application to reporting periods beginning on or after 1 January 2005. The AASB has issued Australian equivalents to IFRS, and IFRS is the the Urgent Issues Group has issued interpretations corresponding to IASB interpretations originated by the International Financial adoption of Reporting Interpretations Committee or the former Standing Interpretations Committee. These Australian equivalents to IFRS internationally are referred to hereafter as AIFRS. The adoption of AIFRS will be fi rst refl ected in our fi nancial statements for the year ending 30 compliant June 2006. reporting for fi nancial Entities complying with AIFRS for the fi rst time will be required to restate their comparative fi nancial statements to amounts statements. refl ecting the application of AIFRS to that comparative period. Most adjustments required on transition to AIFRS will be made, retrospectively, against opening retained earnings as at 1 July 2004.

The transition to International Financial Reporting Standards is being managed on an industry-wide basis. A national local government working party has been established, and the NSW Department of Local Government, in conjunction with the Local Government Accounting Advisory Group, will identify signiﬁ cant changes affecting the industry.

We have established a project team to manage our transition to AIFRS. The team has analysed all AIRFS and identiﬁ ed the accounting policy changes that will be required. In some cases choices of accounting policies are available, including elective exemptions under Accounting Standard AASB 1 First-time Adoption of Australian Equivalents to International Financial Reporting Standards. These were analysed to determine the most appropriate accounting policy for Council.

wollongong city council annual report 2004-05 110 notes to the ﬁ nancial statements ﬁ nancial report

The known or reliably estimable impacts on the fi nancial report for the year ended 30 June 2005 had it been prepared using AIRFS are set out in he following pages. The expected fi nancial effects of adopting AIFRS are shown for each line item in the Statements of Financial Performance and Statements of Financial Position, with descriptions of the differences. No material impacts are expected in relation to the statements of cash fl ows.

Although the adjustments disclosed in this note are based on our best knowledge of expected standards and interpretations, and current facts and circumstances, these may change. For example, amended or additional standards or interpretations may be issued by the AASB and the IASB. Therefore, until we prepare our ﬁ rst full AIFRS ﬁ nancial statements, the possibility cannot be excluded that the accompanying disclosures may need to be adjusted.

2.3 Impacts of adopting Australian equivalents to IFRS (cont)

Impact on the Statement of Financial Performance - 30 June 2005

Notes Existing Effect of AIFRS Council has GAAP $’000 change $’000 recorded an $’000 overall defi cit of $1.3m, Expenses from ordinary activities signifi cantly Employee costs 68,141 - 68,141 improved from the previous Materials and contracts 34,723 - 34,723 year. Borrowing costs 953 - 953 Depreciation and amortisation 31,647 - 31,647 Measures in place to address Other expenses 19,748 - 19,748 this include Total expenses from ordinary activities 155,212 - 155,212 increased Revenues from ordinary activities rates and improved asset Rates and annual charges 94,884 - 94,884 management. User charges and fees 19,608 - 19,608 Investment revenues 4,555 - 4,555 Grants and contributions - operating 21,615 - 21,615 Other revenues 5,050 - 5,050 Profi t from disposal of assets d 1,838 - 1,838 Revenues from ordinary activities before capital amounts 147,550 - 147,550 Surplus (defi cit) from ordinary activities before capital amounts (7,662) - (7,662) Grants and contributions - capital 6,351 - 6,351 Total changes in equity (1,311) - (1,311)

wollongong city council annual report 2004-05 notes to the ﬁ nancial statements ﬁ nancial report 111

2.3 Impacts of adopting Australian equivalents to IFRS (cont)

Impact on the Statement of Financial Position - 30 June 2005

Notes Existing Effect of AIFRS Council GAAP $’000 change $’000 maintains $1.1b $’000 in assets and has minimal Current assets liabilities. Cash assets b 26,727 - 26,727 Investment securities b 20,500 - 20,500

Receivables 11,610 - 11,610 The downward Inventories 103 - 103 movement in total equity (net Other 1,272 - 1,272 assets) reﬂ ects Total current assets 60,212 - 60,212 the operating Non-current assets deﬁ cit from the previous Cash assets b 17,722 - 17,722 statement. Investment securities b 11,500 - 11,500 Receivables 2,009 - 2,009 Inventories 5,734 - 5,734 Investment properties a - 3,419 3,419 Property, plant and equipment a,e,f 1,078,496 22,082 1,100,578 Total non-current assets 1,115,461 25,501 1,140,962 Total assets 1,175,673 25,501 1,201,174 Current liabilities Payables 17,207 - 17,207 Borrowings 1,429 - 1,429 Provisions 8,534 - 8,534 Total current liabilities 27,170 - 27,170 Non-current liabilities Borrowings 16,550 - 16,550 Provisions e 26,026 23,281 49,307 Total non-current liabilities 42,576 23,281 65,857 Total liabilities 69,746 23,281 93,027 Net assets 1,105,927 2,220 1,108,147 Equity Accumulated Surplus a 855,526 2,220 857,746 Asset Revaluation Reserve 250,401 - 250,401 Total equity 1,105,927 2,220 1,108,147

wollongong city council annual report 2004-05 112 notes to the ﬁ nancial statements ﬁ nancial report

2.3 Impacts of adopting Australian equivalents to IFRS (cont) Full adoption Notes explaining the impacts on the statements of fi nancial performance and statements of fi nancial position: of IFRS is not required until the next (a) Investment properties annual fi nancial Under the AASB 140 Investment Property, if investment properties are measured at fair value, gains or losses arising from changes statements at in fair value are recognised in the Statement of Financial Performance. 30 June 2006. For this audited If the policy required by AASB 140 had been applied during the year ended 30 June 2005, the Accumulated Surplus at 30 June report, we are 2005 would have been $2,220,010 higher and the value of Council’s assets at 30 June 2005 would have been $2,220,010 higher. required to note differences in (b) Financial instruments reporting if we Council will be taking advantage of the exemption available under AASB 1 to apply AASB 132 Financial Instruments; Disclosure had adopted full and presentation and AASB 139 Financial Instruments; Recognition and measurement only from 1 July 2005. This allows us to IFRS. apply previous Australian generally accepted accounting principles (Australian GAAP) to the comparative information of fi nancial instruments within the scope of AASB 332 and AASB 139 for the 30 June 2006 fi nancial report.

(c) Retirement benefi t obligations Council is the sponsor of a defi ned benefi t superannuation fund. Under existing Australian GAAP, a liability or asset in respect of defi ned benefi t superannuation does not need to be recognised in the provision for employee benefi ts. Under AASB 119 Employee Benefi ts, a liability or asset in respect of defi ned benefi t superannuation is recognised and measured as the difference between the present value of employees’ accrued benefi ts at the reporting date and the net market value of the superannuation fund’s assets at that date. At the time of preparing these statements, the required information was not available from the superannuation fund.

(d) Revenue disclosures in relation to the sale of non-current assets Under AIFRS, the revenue recognised in relation to the sale of non-current assets is the net gain on the sale. This is in contrast to the current Australian GAAP treatment under which the gross proceeds from the sale are recognised as revenue and the carrying amount of the assets sold is recognised as an expense. The net impact of the surplus or deﬁ cit of this difference is nil.

(e) Provision for Future Reinstatement (AASB 137) We have identifi ed that in relation to Whytes Gully and Helensburgh tips, there is an obligation to reinstate the land asset to a specifi ed condition on cessation of use. These obligations are measured at the present value of estimated future cash outfl ows. These liabilities have not previously been recognised as liabilities.

(f) Impairment of Assets Preliminary investigations in relation to our assets have not identifi ed any signifi cant impairment losses as defi ned under AASB 136.

3. Rates The rating period and reporting period coincide and, accordingly, all rates levied for the year are recognised as revenues. Uncollected rates are recognised as receivables after providing for amounts due from unknown owners and postponed rates in accordance with the requirements of the Local Government Act 1993.

4. Grants, Contributions and Donations

4.1 General Grants, donations and other contributions are recognised as revenues when we obtain control over the assets comprising the contributions. Control over granted assets is normally obtained upon their receipt. Where notiﬁ cation has been received that a grant has been secured and we act in reliance of that notiﬁ cation, control is deemed at that time.

Unreceived contributions over which Council has control are recognised as receivables.

Where grants, contributions and donations recognised as revenues during the reporting period were obtained on the condition that they be expended in a particular manner or used over a particular period, and those conditions were undischarged as at the reporting date, the amounts subject to those undischarged conditions are disclosed in these notes as restricted assets.

Also disclosed is the amount of grants, contributions and receivables recognised as revenues in a previous reporting period which were obtained in respect of our operations for the current reporting period.

4.2 Contributions under S94 of the Environmental Planning and Assessment (EPA) Act 1991 Section 94 Council has obligations to provide facilities from contributions required from developers under the provisions of S94 of the contributions Environmental Planning and Assessment Act 1991. Contributions received each year are required to be held as restricted assets are payments until used for the purpose designated in formal contribution plans. from developers to fund future These contributions may be expended only for the purposes for which the contributions were required, but Council may, public works. within each area of beneﬁ t, apply contributions according to the priorities established in the relevant contribution plans and accompanying works schedules.

wollongong city council annual report 2004-05 notes to the ﬁ nancial statements ﬁ nancial report 113

We also hold contributions obtained prior to the requirement to have contribution plans in place. These moneys must be applied only for purposes for which they were obtained.

5. Investments Investments are recognised at cost. Interest revenues are recognised as they accrue. Bills of exchange, which have been purchased at a discount to face value, are recognised at cost. The discount brought to account during the reporting period is accounted for as interest received.

Cash Assets include all amounts readily convertible to cash on hand at our option with an insigniﬁ cant risk of changes in value with a maturity of three months or less from the date of acquisition. Where cash and investments held are subject to restrictions and our management plan for the ensuing reporting period does not provide for the discharge of those restrictions, the amounts have been classiﬁ ed as non-current.

6. Receivables Receivables for rates and annual charges are secured over the subject land, and bear interest at rates determined in accordance with the Local Government Act 1993 (as amended) and the Regulations and Determinations made thereunder.

Other receivables are generally unsecured and do not bear interest.

All receivables are reviewed as at the reporting date and adequate provision made for amounts the receipt of which is considered doubtful.

7. Inventories Inventories held in respect of stores have been valued by using the weighted average cost on a continual basis, after adjustment for loss of service potential. Inventories held in respect of business undertakings have been valued at the lower of cost and net realisable value.

Real Estate Assets developments have been classiﬁ ed as Inventory in accordance with Australian Accounting Standard AAS2 and are valued at the lower of cost or net realisable value. Cost includes the costs of acquisition, development, borrowing and other costs incurred on ﬁ nancing of that acquisition up to the time of sale. The amount by which cost exceeds the net realisable value has been recognised as an expense.

Revenues arising from the sale of property are recognised in the Statement of Financial Performance when settlement of all the conditions of the contract has been fulﬁ lled.

8. Property, Plant and Equipment

8.1 Transitional Provisions Infrastructure assets (which were treated as expenses prior to 1 January 1993) have been capitalised in the accounts on a staged basis since June 1995. All assets, apart from land under roads (the transitional provisions applicable to land under roads have now extended pursuant to AASB1045, released in October 2002 until 31 December 2006, have now been brought to account.

All non-current assets purchased or constructed are capitalised as soon as the asset is held ready for use.

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8.2 Materiality This measures For assets capitalised since 1 July 2002, the following rules of materiality have been applied where the asset has an economic life the limits under that is determined to be longer than one year: which we do not put minor Plant and equipment Capitalise if value > $5,000 assets into our Ofﬁ ce equipment Capitalise if value > $5,000 balance sheet. Furniture and ﬁ ttings Capitalise if value > $5,000 Land • council land Capitalise • open space Capitalise Buildings • construction/extensions Capitalise • renovations Capitalise if value > $5,000 Other structures Capitalise if value > $5,000 Roads, bridges, footpaths • Construction/reconstruction Capitalise • Reseal/resheet/major repairs Capitalise if value > $5,000

For assets capitalised prior to 1 July 2002, the following rules of materiality were applied where the asset’s economic life was determined to be longer than one year: Plant and equipment Capitalise if value > $1,500 Ofﬁ ce equipment Capitalise if value > $1,500 Furniture and ﬁ ttings Capitalise if value > $1,500 Land • council land Capitalise • open space Capitalise Buildings • construction/extensions Capitalise • renovations Capitalise if value > $1,500 Other structures Capitalise if value > $1,500 Roads, bridges, footpaths • Construction/reconstruction Capitalise • Reseal/resheet/major repairs Capitalise if value > $1,500

8.3 Valuation The Recoverable Amount Test of paragraph 30 of AAS 10 does not apply to Council except in relation to recognised trading operations.

8.3.1 Plant and Equipment, Ofﬁ ce Equipment, Furniture and Fittings, Buildings and Land Improvements All buildings All assets as at 30 June 2001 were recorded at deemed cost of acquisition in accordance with AAS 38 (AASB 1041) paragraph owned by 10.4(a) of the standard. All assets acquired after this date have been recorded at cost. Pursuant to clause 8.2.1 of AAS 36, we have Council are undertaken current valuations of all buildings. regularly valued by an Current Valuation - An independent valuation of buildings, based on insurance value as at 6 June 2003 was undertaken by Mr independent Scott Fullarton, Registered Valuer Number 2144, of Scott Fullarton Valuations Pty Ltd. The valuation was $293,918,650 and has valuer. not been brought to account as we have continued to adopt the ‘cost basis’ for recording this asset class.

8.3.2 Operational Land At 1 July 2000, Council elected to record all operational land at deemed cost of acquisition in accordance with AAS 38 (AASB 1041) paragraph 10.4(a) of the Standard. Pursuant to clause 8.2.1 of AAS 36, Council has undertaken current valuations of all land.

Current Valuation - A valuation of operational land based on market value of land only, taking into account the property’s zoning and permitted use, was undertaken as at 30 June 2004 by the Valuer General. The valuation was $115,253,880 and has not been brought to account as we have continued to adopt the ‘cost basis’ for recording this asset class.

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8.3.3 Community Land At 1 July 2000, Council elected to record all community land at deemed cost of acquisition in accordance with AAS 38 (AASB 1041) paragraph 10.4(a) of the Standard. Pursuant to clause 8.2.1 of AAS 36, we have undertaken current valuations of all land.

Current Valuation - A valuation of community land based on market value of land only, taking into account the property’s zoning and permitted use, was undertaken as at 30 June 2004 by the Valuer General. The valuation was $198,673,820 and has not been brought to account as we have continued to adopt the ‘cost basis’ for recording this asset class.

8.3.4 Land Under Roads Land under roads has not been valued or recognised as an asset in the statement of ﬁ nancial position (as allowed under transitional provisions for asset recognition contained in Australian Accounting Standard 27A - paragraph 108). The transitional provisions applicable to land under roads have now been extended until 31 December 2006 (pursuant to AASB 1045, released in October 2002).

8.3.5 Transport Assets (Roads Infrastructure) All transport assets as at 30 June 2001 were recorded at deemed cost of acquisition, in accordance with AAS 38 (AASB 1041) paragraph 10.4(a) of the Standard. All transport assets acquired after this date have been recorded at cost.

8.3.6 Stormwater Drainage Assets All stormwater drainage assets as at 30 June 2001 were recorded at deemed cost of acquisition in accordance with AAS 38 (AASB 1041) paragraph 10.4(a) of the Standard. All stormwater drainage assets acquired after this date have been recorded at cost.

8.3.7 Bulk Earthworks Prior to 1 July 1996, no values have been attributed to the bulk earthworks inherent in the road infrastructure, as we have no reliable method of estimating values. All bulk earthworks since 1 July 1996 and up to 30 June 2001 were recorded at deemed cost of acquisition in accordance with AAS 38 (AASB 1041) paragraph 10.4(a) of the Standard. All bulk earthworks from 1 July 2001 have been recorded at cost.

8.4 Depreciation of Non-Current Assets Assets and All assets having a limited useful life are systematically depreciated over their useful lives in a manner which refl ects the structures wear consumption of the service potential embodied in those assets. Depreciation is recognised on a straight-line basis using a standard out at different range of rates which are reviewed annually. rates and we apply different The major depreciation periods are: depreciation rates to Vehicles 10 years different classes Earthmoving equipment 3 to 10 years or groups of assets. Other plant and equipment 6 to 10 years Rural fi re service equipment 5 years Offi ce equipment 3 to 10 years Furniture and fi ttings 7 to 10 years Property, plant and equipment leased 5 years Buildings 33 to 100 years Concrete bridges 70 years Roads infrastructure 14 to 42 years Stormwater drainage infrastructure 100 years Playground equipment 5 to 10 years Public amenities 50 years Swimming pool 33 years Library books 6 to 10 years Land improvements 25 to 100 years Bulk earthworks infi nite Land - Council owned infi nite Land - Council controlled infi nite Heritage assets 100 years

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9. Payables and Other Current Liabilities

9.1 Goods and Services Payables are amounts due to external parties for the supply of goods and services and are recognised as liabilities when the goods and services are received. Creditors are normally paid 30 days after the month of invoice. No interest is payable on these amounts.

9.2 Payments Received in Advance and Deposits Amounts received from external parties in advance of service delivery, and security deposits held against possible damage to Council assets, are recognised as liabilities until the service is delivered or damage reinstated, or the amount is refunded as the case may be.

10. Borrowings Loans are carried at their principal amounts which represent the present value of future cash ﬂ ows associated with servicing the debt.

11. Employee Entitlements Employee entitlements are accrued on a pro rata basis for annual leave and long service leave in respect of services provided by Employee employees up to the reporting date in accordance with AASB 1028. Council also has a liability to some employees in respect accruals for to sick leave entitlements accrued prior to 1994 and untaken rostered days. Such accruals are assessed as at each reporting date, different types having regard to current rates of pay and other factors including experience of employee departures, projected employee rates of of leave and pay and their periods of service. superannuation have to be put aside and paid The Standard requires liabilities in respect of wages and salaries, annual leave and sick leave (regardless of whether they are when required. expected to be settled within 12 months of reporting date) to be measured at their nominal amounts. The Standard also requires employee beneﬁ ts liabilities (other than wages and salaries, annual leave and sick leave) expected to be settled within 12 months of reporting date to be measured at their nominal amounts. The nominal basis of measurement uses remuneration rates that Council expects to pay as at each reporting period and does not discount cash ﬂ ows to their present value.

Employee beneﬁ t liabilities (other than wages and salaries, annual leave and sick leave) expected to be settled more than 12 months after reporting date are measured at present value. The Standard requires the market yields on national government bonds to be used in determining the present value of employee beneﬁ t liabilities.

The superannuation expense for the year is the contribution Council makes to the various statutory superannuation plans, which provide beneﬁ ts to its employees.

The following disclosures are made pursuant to AASB 1028, paragraph 6.10:

Council makes employer superannuation contributions in respect of its employees to the Local Government Superannuation Scheme. The scheme has two types of membership, each of which is funded differently.

Accumulation Fund Members

The accumulation fund receives both employer and employee contributions on a progressive basis. Employer contributions are normally based on a ﬁ xed percentage of employee earnings in accordance with Superannuation Guarantee Legislation (9% in both 2004-05 and 2003-04). No further liability accrues to the employer as the superannuation beneﬁ ts accruing to employees are represented by their share of the net assets of the fund.

Deﬁ ned Beneﬁ t Members

Council makes employer contributions to the defi ned benefi ts categories of the Scheme at rates determined by the scheme’s trustee. The rate is currently NIL% (NIL% in 2003-04) of superannuation salary. Employees also make member contributions to the fund. As such, assets accumulate in the fund to meet the member’s benefi t, as defi ned in the Trust Deed, as they accrue.

Council has an ongoing obligation to share in the future experience of the scheme. Favourable or unfavourable variations may arise should the experience of the scheme differ from the assumptions made by the scheme’s actuary in estimating accrued beneﬁ ts liability.

The estimated position of the Local Government Superannuation Scheme as at 30 June 2005 is as follows:

Employer Liability $45,168,315

Employer Assets $51,519,995

Surplus $6,351,680

wollongong city council annual report 2004-05 notes to the ﬁ nancial statements ﬁ nancial report 117

The total number of equivalent full time employees at the beginning and end of the ﬁ nancial year were 1,077 and 1,092 respectively.

12. Financial Instruments Council complies with Australian Accounting Standard AAS33 “Presentation and Disclosure of Financial Instruments”, the disclosures required by that Standard are made in Note 6 (Cash Assets and Investment Securities), Note 7 (Receivables) and Note 15 (Financial Instruments).

13. Leases Lease arrangements have been accounted for in accordance with the Australian Accounting Standard AAS17 “Accounting for Leases Leases”. are being increasingly Our rights and obligations under fi nance leases, which are leases that effectively transfer substantially all of the risks and benefi ts used in modern incident to ownership of the leased items, are initially recognised as assets and liabilities equal in amount to the present value of business. the minimum lease payments. The assets are disclosed as assets under lease, and are amortised to expense over the period during which we are expected to benefi t from the use of the leased assets. Leased assets are being amortised over periods ranging from three to fi ve years. Minimum lease payments are allocated between interest expense and reduction of the lease liability, according to the interest rate implicit in the lease.

Lease liabilities are allocated between current and non-current components. The principal component of lease payments due on or before the end of the succeeding year is disclosed as a current liability and the remainder of the lease liability is disclosed as a non-current liability.

In respect of operating leases, where the lessor substantially retains all of the risks and beneﬁ ts incident to ownership of the leased items, lease payments are charged to expense over the lease term.

14. Budget Information The Statement of Financial Performance provides budget information on major income and expenditure items. Note 2(a) also The budget provides budget information of revenues and expenditures of major activities. Budget fi gures presented are those approved by is the single Council at the beginning of the fi nancial year and do not refl ect approved variations throughout the year. Short explanations of most important the most signifi cant variations are given in Note 16. benchmark against which 15. Rounding we measure In accordance with the Code of Accounting Practice all amounts shown in the Financial Statements have been rounded to the performance. nearest thousand dollars and are in Australian currency.

16. Comparative Figures Where necessary, comparative ﬁ gures have been adjusted to conform with changes in presentation in the current year.

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Note 2 (a) - Functions

Overall Revenues, expenses and assets have been directly attributed to the following functions and activities revenues, Revenues Expenses expenses and Original Actual Actual Original Actual Actual assets can be budget 2005 $’000 2004 $’000 budget 2005 2004 broken down 2005 $’000 2005 $’000 $’000 $’000 further into key management Corporate governance - 500 139 1,672 1,995 3,208 areas, called Community and cultural services 2,359 3,233 2,796 6,633 7,127 6,936 functions and Commercial developments 9,610 9,311 6,487 4,990 4,944 4,288 activities. This table shows City planning and development 5,872 5,181 5,170 9,978 10,185 7,767 how we divide Environmental management - 64 248 1 524 15 our budget and where we Environment and health 1,401 1,691 1,476 3,791 3,788 3,214 actually spent Infrastructure 7,867 8,162 8,039 46,191 52,434 51,435 or received Library services 713 853 734 5,507 6,212 5,335 monies. Organisational services 4,288 4,291 2,912 31,552 28,698 28,644 Recreation and natural resources 4,293 4,786 4,790 22,260 23,344 21,370 Waste management 4,222 4,402 3,500 17,336 15,961 14,753 Totals - functions 40,625 42,474 36,291 149,911 155,212 146,965 General purpose revenues 110,076 111,427 105,233 Totals 150,701 153,901 141,524 149,911 155,212 146,965

Revenues, expenses and assets have been directly attributed to the following functions and activities Operating result Grants included in Total assets held revenues (current and non- current) Original Actual Actual 2005 2004 2005 2004 budget 2005 2004 $’000 $’000 $’000 $’000 2005 $’000 $’000 $’000 Corporate governance (1,672) (1,495) (3,069) 500 - 33 10 Community and cultural (4,274) (3,894) (4,140) 1,801 1,473 45,758 45,237 services Commercial developments 4,620 4,367 2,199 140 247 57,767 56,480 City planning and (4,106) (5,004) (2,597) 775 87 758 761 development Environmental management (1) (460) 233 54 248 - - Environment and health (2,390) (2,097) (1,738) 46 67 1,958 1,839 Infrastructure (38,324) (44,272) (43,396) 3,433 2,046 735,193 741,017 Library services (4,794) (5,359) (4,601) 563 427 5,630 5,528 Organisational services (27,264) (24,407) (25,732) 192 150 95,722 85,276 Recreation and natural (17,967) (18,558) (16,580) 329 590 220,463 222,521 resources Waste management (13,114) (11,559) (11,253) - - 12,391 10,705 Totals - functions (109,286) (112,738) (110,674) 7,833 5,335 1,175,673 1,169,374 General purpose revenues 110,076 111,427 105,233 14,552 14,477 Totals 790 (1,311) (5,441) 22,385 19,812 1,175,673 1,169,374

The above functions are those adopted by Wollongong City Council.

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Note 2 (b) - Components of Functions

The activities relating to Council functions reported on in Note 2 (a) are as follows: These are the general Corporate Governance categories against which City Development we report. Executive Management, Economic Development, Strategic Planning, Trafﬁ c and Transport, Development Assessment, Building Compliance, Subdivisions.

Infrastructure Buildings, Operational Support, Emergency Services, Civil Infrastructure Management, Construction and Maintenance, Technical Support, Design, Floodplain Management.

Environment and Health Environment, Health, Ranger Services.

Commercial Development Commercial Business, Property Services.

Waste Management Collection, Recycling and Disposal.

Recreation and Natural Resources City Parks, Recreation, Conservation and Natural Resources.

Community and Cultural Services Youth Services, Community Development, Aged and Disabled, Community Facilities, Cultural Development.

Library Services Public Libraries.

Organisational Services Administration, Legal and Risk, Information Technology, Marketing, Financial Management, Land Information, Human Resources, Communications and Public Relations, Corporate Development.

Environmental Management Environmental Fund.

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Note 3 - Expenses from Ordinary Activities

2005 $’000 2004 $’000 This note (a) Employee costs provides greater detail on how Salaries and wages 64,216 58,348 we spent our Employee leave entitlements 2,746 1,736 budget. Superannuation 2,994 2,587 Workers’ compensation insurance 1,110 1,242 Fringe beneﬁ ts tax 223 234 Training costs (excluding salaries) 697 761 Other 500 506 Less: capitalised and distributed costs (4,345) (3,676) Total operating employee costs 68,141 61,738

Total number of employees 1,092 1,077 (Full time equivalent at end of reporting period) (b) Borrowing costs Interest on overdraft 1 3 Interest on loans 66 83 Charges on fi nance leases 202 76 Interest on other debts 684 415 Gross interest charges 953 577 Less: borrowing costs capitalised - - Total interest charges 953 577 (c) Depreciation and amortisation Plant and equipment 2,379 2,202 Offi ce equipment 1,841 1,636 Furniture and fi ttings 430 431 Leased property, plant and equipment 1,297 874 Land improvements 4,776 4,725 Buildings 1,227 1,212 Other structures 720 616 Infrastructure • roads, bridges and footpaths 16,449 16,271 • stormwater drainage 1,429 1,427 • heritage collections 5 5 • library books 900 770 • other 194 135 Less: capitalised and distributed costs - - Total depreciation and amortisation 31,647 30,304

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Note 3 - Expenses from Ordinary Activities (cont)

2005 $’000 2004 $’000 This note (d) Other expenses provides greater Advertising 310 363 detail on how we spent our Auditor’s remuneration budget. • Audit services 54 52 • Other services 6 10 • Other auditors 135 97 Bad and doubtful debts 15 50 Insurances 3,050 4,253 Legal expenses • Planning and development 406 244 • Other legal expenses 1,114 716 Light, power and heating 1,150 1,074 Mayoral allowance 57 55 Members’ fees and allowances 279 272 Members’ expenses 71 50 Operating lease rentals - cancellable - - Operating lease rentals - non-cancellable • Minimum lease payments 348 2,223 • Contingent rentals - - Street lighting 2,252 2,228 Telephone and communications 886 915 Water rates 584 577 Postage 357 323 Valuer General fees 240 263 Contributions and donations 5,836 6,339 Provision for self insurance claims (702) (775) EPA levy 1,494 1,329 Asset write-offs 38 457 Other 1,832 1,593 Less: capitalised and distributed costs (64) (96) Total other expenses 19,748 22,612

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Note 4 - Revenues from Ordinary Activities

2005 $’000 2004 $’000 This note provides greater (a) Rates and annual charges detail on monies Ordinary rates received. • Residential 52,589 49,143 • Farmland 326 304 • Mining 833 484 • Business 26,628 25,078 80,376 75,009 Special rates • Mall 701 677 701 677 Annual charges • Domestic waste management 13,807 10,997 13,807 10,997 Total rates and annual charges 94,884 86,683 (b) User charges and fees User charges • Domestic waste management 709 610 • Other waste management 3,210 3,051 3,919 3,661 Fees • Regulatory/statutory 4,661 4,444 • RTA claims - state roads 455 554 • Crematorium and cemeteries 1,194 1,249 • Car parking 272 271 • Library 36 85 • Marketing 755 788 • Tourist parks 3,387 2,965 • Recreation 3,054 2,819 • Dining room 100 106 • Hire charges 398 362 • Other 1,377 887 15,689 14,530 Total user charges and fees 19,608 18,191 (c) Investment revenues Interest on overdue rates and charges 367 282 Interest on investments attributable to • Section 94 contributions 1,076 763 • Other investments 3,112 3,190 Gross investment revenues 4,555 4,235 Less: interest deducted from capitalised - - borrowing costs Total investment revenues 4,555 4,235

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Note 4 - Revenues from Ordinary Activities (cont)

2005 $’000 2004 $’000 This note provides greater (d) Other revenues detail on monies Ex gratia payments in lieu of rates 4 10 received. Fines 1,367 1,089 Insurance claims 392 749 Lease rental 1,426 1,362 EPA levy - 169 Sundry debtor income 489 506 Outgoings reimbursement 275 302 Other reimbursements 61 624 Legal fees recovery (rates) 91 93 Sponsorship and promotional income 182 62 Sales - general 577 169 Other 186 313 Total other revenues 5,050 5,448

Operating Capital 2005 $’000 2004 $’000 2005 $’000 2004 $’000 (e) Grants General purpose (untied) • Financial assistance 12,355 12,257 - - • Pensioner rates subsidies (general) 2,197 2,220 - - Speciﬁ c purpose • Roads to recovery - - 1,691 488 • Employment and training programs 198 148 - - • Bushﬁ re and emergency services 195 75 - 269 • Community services 1,789 1,472 - - • Floodplain management - - 92 91 • Library 354 426 200 - • Revegetation and restoration 76 470 - 135 • Voluntary purchase scheme - - 932 556 • Windstorm damage - - 266 1,020 • Wollongong LEP review 153 - - - • West Dapto study 109 - - - • Asset protection zone 353 - - - • Brandon Park 500 - - - • Andrew Lysaghts Park 140 - - - • Land use strategy 200 - - - • Other 548 418 37 255 Total grants and subsidies 19,167 17,486 3,218 2,814

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Note 4 - Revenues from Ordinary Activities (cont)

Operating Capital 2005 $’000 2004 $’000 2005 $’000 2004 $’000 (f) Contributions and donations Developer contributions • Subdivider dedications - - - - • Roadworks - - - 82 • Drainage - - - - • Trafﬁ c facilities - - 23 73 • Parking - - 24 236 • Open space - - 633 540 • Community facilities - - 917 1,219 • Other 112 62 39 83 Dept of Education and Training contribution - - 60 - RTA contributions 1,156 1,241 845 1,511 Street lighting subsidy 377 370 - - Open space - - - 23 Community projects 371 257 - - Waste promotion education 132 127 - - Botanic garden 23 17 23 - Otford Road restoration works 124 - - - Contributed bush ﬁ re assets - - 296 - Other 153 148 273 282 Total contributions and donations 2,448 2,222 3,133 4,049 Total grants and contributions 21,615 19,708 6,351 6,863

Note 5 - Gain or Loss on Disposal of Assets

2005 $’000 2004 $’000 This note accounts for Disposal of property loss or gain on Proceeds from disposal 2,051 406 assets sold off. Less: carrying amount of assets sold 270 146 Gain (loss) on disposal 1,781 260 Disposal of plant and equipment Proceeds from disposal 4,072 3,369 Less: carrying amount of assets sold 4,355 3,233 Gain (loss) on disposal (283) 136 Disposal of real estate development assets Proceeds from disposal 619 - Less: carrying amount of assets sold 279 - Gain (loss) on disposal 340 - Total gain (loss) on disposal of assets 1,838 396

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Note 6 - Cash Assets and Investment Securities

This note shows 2005 $’000 2004 $’000 how we invest Current Non-current Current Non-current our surplus Cash assets cash. Cash on hand and at bank 1,034 - 188 - Deposits at call 1,650 - 1,000 - Short term deposits and bills, etc 24,043 17,722 23,185 15,717 Managed funds - - 5,000 - Total cash assets 26,727 17,722 29,373 15,717 Investment securities NCDs, FRNs 12,000 - 12,000 - Managed funds 8,500 - - - CLNs - 11,500 - 11,500 Total investment securities 20,500 11,500 12,000 11,500 Total cash assets and investment securities 47,227 29,222 41,373 27,217

Cash Assets comprise highly liquid investments with short periods to maturity subject to insigniﬁ cant risk of changes of value. Cash Assets subject to external restrictions that are not expected to be discharged during the next reporting period are classiﬁ ed as Non-Current.

The permitted forms of investment in ﬁ nancial instruments of Council are deﬁ ned in an order made by the Minister of Local Government on 16 November 2000, and may broadly be described as “Trustee Securities”.

Accordingly, credit risk is considered to be insigniﬁ cant. Deposits and Bills are with, or have been accepted by, banks and credit unions and bear various rates of interest between 5.62% and 6.01% (2004 - 5.47% and 5.87%). NCDs, FRNs and managed funds are all with organisations whose credit ratings comply with the Minister’s Order and bear various rates of return between 6.14% and 7.06% (2004 - 5.96% and 6.88%).

This note shows Notes 2005 $’000 2004 $’000 what cash we Current Non-current Current Non-current have that has External restrictions conditions applied. Included in liabilities • Unexpended loans - - 230 - • Administration building - 11,416 - 10,769 - 11,416 230 10,769 Other • Developer contributions 17 4,296 14,992 3,323 14,601 • RTA contributions 368 - 136 - • Unexpended grants 14 5,795 - 5,158 - • Domestic waste management 1,635 2,814 2,105 1,847 • Private subsidies 2,135 - 2,019 - • Other ---- 14,229 17,806 12,741 16,448 Total external restrictions 14,229 29,222 12,971 27,217 Total internal restrictions 19,663 - 18,339 - Total unrestricted 13,335 - 10,063 - Total cash assets and investment securities 47,227 29,222 41,373 27,217

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Note 6 - Cash Assets and Investment Securities (cont)

Details of movements and utilisation of restricted cash assets and investment securities Notes Opening Movements Closing Proposed utilisation of restriction balance 30 Transfers Transfers balance Less Between Greater June 2004 to from 30 June than 1 and 5 than 5 $’000 restriction restriction 2005 1 year years years $’000 $’000 $’000 $’000 $’000 $’000 External restrictions • Developer contributions 17 17,924 1,748 384 19,288 4,296 1,714 13,278 • RTA contributions 136 3,829 3,597 368 368 - - • Unexpended grants 5,158 6,161 5,524 5,795 5,795 - - • Domestic waste 3,952 2,586 2,089 4,449 1,635 2,814 - management • Unexpended loans 230 - 230 - - - - • Administration building 10,769 647 - 11,416 - 11,416 - • Private subsidies 2,019 802 686 2,135 2,135 - - Total external restrictions 40,188 15,773 12,510 43,451 14,229 15,944 13,278

External Restrictions arise pursuant to section 409(3) of the Local Government Act, the Local Government (Financial Management) Regulation 1999 and other applicable legislation. Further information relating to Developer Contributions is provided in Note 17 and Unexpended Grants in Note 14. Amounts raised for domestic waste management may only be used for that purpose.

Note: “Deposits and Bonds” were previously reported as external restrictions. On advice from our auditors, “Deposits and Bonds” are no longer reported as a restricted asset.

Details of movements and utilisation of restricted cash assets and investment securities Opening Movements Closing Proposed Utilisation of Restriction balance Transfers Transfers balance Less Between Greater 30 June to From 30 June than 1 and 5 than 5 2004 restriction restriction 2005 1 year years years $’000 $’000 $’000 $’000 $’000 $’000 $’000 Internal restrictions • McCabe park development 466 150 616 - - - - • Building maintenance 3,407 2,000 1,303 4,104 1,950 2,154 - • Future projects/property 10,991 3,008 1,580 12,419 1,718 124 10,577 development • Beaton Park athletic track 394 222 343 273 - - 273 • Flood mitigation works 1,025 - 150 875 - - 875 • North Dalton Park development 137 35 - 172 115 - 57 • Shared pathways and cycleways 44 - 44 - - - - • Extraordinary insurance claims 549 300 445 404 272 100 32 • Community safety 153 274 149 278 113 165 - • Litter infringements 2 9 - 11 - - 11 • Disabled parking infringements 21 17 11 27 - - 27 • Future super contribution 1,000 - - 1,000 1,000 - - • Deferred projects 150 - 150 - - - - • Sports priority program - 100 - 100 100 - - Total internal restrictions 18,339 6,115 4,791 19,663 5,268 2,543 11,852

Internal Restrictions arise pursuant to Council resolutions to set aside reserves of cash resources either relating to liabilities recognised in these reports or to fund future expenditure for the stated purpose. Such reserves are not permitted to exceed the amounts of cash assets and cash investments not otherwise restricted.

wollongong city council annual report 2004-05 notes to the ﬁ nancial statements ﬁ nancial report 127

Note 7 - Receivables

This accounts 2005 $’000 2004 $’000 for monies Current Non-current Current Non-current owned to Rates and annual charges 2,190 1,874 1,992 1,704 Council. Interest and extra charges 565 - 210 - User charges and fees 2,971 - 2,853 - Accrued interest on investments 814 - 648 - Accrued revenues 994 - 894 - Government grants and subsidies 2,681 - 3,207 - Private subsidies 79 - 13 - GST refund due from ATO 1,244 - 624 - Deferred debtors 15 135 - - Other 137 - 49 - Total 11,690 2,009 10,490 1,704 Less: provision for doubtful debts • Rates and annual charges - - - - • User charges and fees 80 - 65 - 11,610 2,009 10,425 1,704 Restricted receivables Domestic waste management 617 - 515 - Total restrictions 617 - 515 - Unrestricted receivables 10,993 2,009 9,910 1,704 Total receivables 11,610 2,009 10,425 1,704

1. Rates and Annual Charges Rates are secured by underlying properties.

Interest is charged on overdue rates at 9% (2004 was 9% also). Rates fell due for payment on 31 August 2004, 30 November 2004, 28 February 2005 and 31 May 2005.

Overdue rates are those not paid within one day of the due date. The amount of overdue debts on which interest is charged is $4,522,551 (2004 was $4,095,003).

2. User Charges and Fees User charges and fees are unsecured. The credit risk for this class of debtor is 100% of the carrying value. A provision for doubtful debts in respect of the class of debtor has already been provided in an amount of $80,000.

3. Government Grants and Subsidies Government grants and subsidies have been guaranteed.

4. Private Subsidies Private works have only been undertaken where a deposit has been received and the works are secured against those deposits.

wollongong city council annual report 2004-05 128 notes to the ﬁ nancial statements ﬁ nancial report

Note 8 - Inventories and Other Assets

Describes 2005 $’000 2004 $’000 the values Current Non-current Current Non-current and types of Inventories inventories held. Stores and materials 103 - 112 - Real estate developments - 5,734 279 5,734 Total inventories 103 5,734 391 5,734 Other assets Prepayments 1,272 - 147 - Total other assets 1,272 - 147 - Real estate developments (Valued at the lower of cost and net realisable value) Residential - 5,734 - 5,734 Industrial and commercial - - 279 - Total real estate for resale - 5,734 279 5,734 Represented by: Acquisition costs - 892 - 892 Other properties - book value - 4,842 279 4,842 - 5,734 279 5,734 Less: provision for under-recovery - - - - Total real estate for resale - 5,734 279 5,734

There are no external or internal restrictions in relation to Inventories and Other Assets.

wollongong city council annual report 2004-05 notes to the ﬁ nancial statements ﬁ nancial report 129

Note 9 (a) - Property, Plant and Equipment

This note 2004 $’000 2005 $’000 provides a At cost At fair Accum Carrying At cost At fair Accum Carrying table of the value depn amount value depn amount property, plant, machinery, Plant and equipment 19,855 - 7,290 12,565 20,102 - 8,562 11,540 equipment and Ofﬁ ce equipment 8,802 - 4,610 4,192 10,745 - 6,451 4,294 materials owned Furniture and ﬁ ttings 4,065 - 1,526 2,539 4,117 - 1,956 2,161 by Council. Leased plant and 6,652 - 4,090 2,562 8,889 - 5,078 3,811 equipment Land • Operational land 34,369 - - 34,369 35,491 - - 35,491 • Community land 113,541 - - 113,541 115,014 - - 115,014 • non deprec land ------improvements • land under roads ------Land improvements 123,286 - 42,371 80,915 124,226 - 47,147 77,079 - depreciable Buildings 121,170 - 9,146 112,024 124,281 - 10,373 113,908 Other structures 14,381 - 3,630 10,751 16,981 - 4,350 12,631 Infrastructure • Roads, bridges, 693,700 - 126,659 567,041 702,152 - 143,108 559,044 footpaths • Bulk earthworks (non- 2,098 - - 2,098 2,098 - - 2,098 deprec.) • Stormwater drainage 142,941 - 11,218 131,723 144,033 - 12,647 131,386 • Water supply network ------• Sewerage network ------Other assets • Heritage collections 502 - 59 443 502 - 64 438 • Library books 5,443 - 2,753 2,690 6,403 - 3,653 2,750 • Other 5,915 - 985 4,930 8,030 - 1,179 6,851 Totals 1,296,720 - 214,337 1,082,383 1,323,064 - 244,568 1,078,496

wollongong city council annual report 2004-05 130 notes to the ﬁ nancial statements ﬁ nancial report

Note 9 (a) - Property, Plant and Equipment (cont)

Carrying amount movements during year $’000 Asset Council Asset Depreciation Write downs Net purchases restructure disposals (ref Note 3) revaluation Plant and equipment 6,370 - (4,355) (2,379) (661) - Ofﬁ ce equipment 1,943 - - (1,841) - - Furniture and ﬁ ttings 52 - - (430) - - Leased plant and equipment 2,834 - - (1,297) (288) - Land • Operational land 708 - (191) - 605 - • Community land 1,553 - (80) - - - • Non deprec. land improvements ------• Land under roads ------Land improvements - depreciable 940 - - (4,776) - - Buildings 2,805 - - (1,227) 306 - Other structures 2,600 - - (720) - - Infrastructure • Roads, bridges, footpaths 8,452 - - (16,449) - - • Bulk earthworks (non-deprec) ------• Stormwater drainage 1,092 - - (1,429) - - • Water supply network ------• Sewerage network ------Other assets • Heritage collections - - - (5) - - • Library books 960 - - (900) - - • Other 2,115 - - (194) - - Total 32,424 - (4,626) (31,647) (38) -

Note 9 (b) - Restricted Property, Plant and Equipment

2005 $’000 2004 $’000 At cost At Accum Carrying At At Accum Carrying valuation Depn amount cost valuation Depn amount Domestic waste management Plant and equipment 1,072 - 878 194 1,057 - 826 231 Ofﬁ ce equipment 159 - 57 102 82 - 44 38 Furniture and ﬁ ttings ------Leased plant and equipment ------Land • Operational land 802 - - 802 772 - - 772 • Community land 172 - - 172 172 - - 172 • Non deprec land improvements ------Land improvements - depreciable 3,099 - 563 2,536 3,011 - 521 2,490 Buildings 1,472 - 116 1,356 1,444 - 99 1,345 Other structures 198 - 77 121 136 - 63 73 Other assets 2,548 - 108 2,440 2,461 - 52 2,409 Total restrictions 9,522 - 1,799 7,723 9,135 - 1,605 7,530

wollongong city council annual report 2004-05 notes to the ﬁ nancial statements ﬁ nancial report 131

Note 10 - Liabilities

More detail of 2005 $’000 2004 $’000 items in the Current Non-current Current Non-current balance sheet. Payables Goods and services 9,588 - 7,732 - Payments received in advance 697 - 600 - Accrued expenses 3,532 - 1,455 - Advances 78 - 119 - Deposits, retentions and bonds 2,354 - 1,686 - Other 958 - 817 - Total payables 17,207 - 12,409 - Borrowings Loans 227 821 218 1,048 Finance lease liability 1,202 3,139 1,434 1,264 Deferred payment liabilities - 12,590 - 11,906 Total Borrowings 1,429 16,550 1,652 14,218 Provisions Annual leave 4,843 4,420 4,481 4,919 Sick leave 383 1,836 428 1,908 Long service leave 1,396 13,865 1,397 12,271 Self insurance claims 503 348 985 568 Workers compensation 1,409 5,557 1,264 5,674 Total provisions 8,534 26,026 8,555 25,340 Movements in provision - self insurance claims Current Non-Current Current Non-Current Opening balance 1,553 3,563 Add: additional amounts recognised - - (Less): payments (639) (1,235) Add (less): remeasurement adjustments (63) (775) Closing balance 851 1,553 Movements in provision - workers compensation Current Non-Current Current Non-Current Opening balance 6,938 6,771 Add: additional amounts recognised - 272 (Less): payments - (105) Add (less): remeasurement adjustments 28 - Closing balance 6,966 6,938 Liabilities relating to restricted assets Domestic waste management Payables 931 - 1,027 - Provisions 131 400 147 458 Total 1,062 400 1,174 458

wollongong city council annual report 2004-05 132 notes to the ﬁ nancial statements ﬁ nancial report

Note 11 - Reconciliation to Cash Flow Statements

(a) Reconciliation of Cash Cash assets comprise highly liquid investments with short periods to maturity subject to insigniﬁ cant risk of changes of value. Cash at the end of the reporting period as shown in the Statement of Cash Flows is reconciled to the related items in the Statement of Financial Position as follows:

Notes 2005 $’000 2004 $’000 This is important as it Total cash assets 6 44,449 45,090 reconciles our Less: bank overdraft 10 - - cash balances (cash fl ow to Balances per statement of cash fl ows 44,449 45,090 bank account). (b) Reconciliation of change in net assets to cash from operating activities Change in net assets resulting from operations (1,311) (5,441) Add: Depreciation and amortisation 31,647 30,304 Increase in provision for doubtful debts 15 45 Increase in employee benefi ts 1,339 - Decrease in inventories 9 - Decrease in other assets - 1,395 Increase in trade creditors 1,953 - Increase in accrued expenses payable 2,077 - Increase in other payables 776 2,014 36,505 28,317 Less: Decrease in employee benefi ts - 1,503 Decrease in other provisions 674 - Increase in receivables 1,355 3,466 Increase in inventories - 4 Increase in other assets 1,125 - Decrease in accrued expenses payable - 2,646 Decrease in other payables - 387 Gain on sale of assets 1,838 396 Non-cash capital grants and contributions 296 - Net cash provided by (or used in) operations 31,217 19,915 (c) Non-cash fi nancing and investing activities Acquisition of assets by means of: • Bushfi re grants 296 - • Finance leases 2,833 853 • Deferred payment arrangements - 10,268 3,129 11,121 (d) Financing arrangements Unrestricted access was available at balance date to the following lines of credit: Total bank overdraft facilitity 300 300 Total corporate credit card facility 1,000 1,000

Bank overdraft and corporate credit card facilities may be drawn at any time and may be terminated by the bank without notice. Interest rates on overdrafts and corporate credit cards are variable while the rates for loans are ﬁ xed for the period of the loan.

wollongong city council annual report 2004-05 notes to the ﬁ nancial statements ﬁ nancial report 133

Note 12 - Commitments for Expenditure

Forward commitments 2005 $’000 2004 $’000 on Council. (a) Capital commitments Capital expenditure committed for at the reporting date but not recognised in the fi nancial statements as liabilities: Land 282 - Buildings 3,292 3,408 Infrastructure 5,970 2,185 Offi ce equipment 535 1,117 Plant and equipment 2,978 - 13,057 6,710 These expenditures are payable: Not later than one year 13,057 6,710 Later than one year and not later than 5 years - - Later than 5 years - - 13,057 6,710 (b) Other expenditure commitments Other expenditure committed for (excluding inventories) at the reporting date but not recognised in the fi nancial statements as liabilities: Audit services 108 157 Waste management services 9,570 18,425 Other 4,899 2,089 14,577 20,671 These expenditures are payable: Not later than one year 14,398 11,296 Later than one year and not later than 5 years 179 9,375 Later than 5 years - - 14,577 20,671 (c) Finance lease commitments Commitments under fi nance leases at the reporting date are as follows: Not later than one year 1,425 1,521 Later than one year and not later than 5 years 3,566 1,377 We have entered Later than 5 years - - into non-cancellable Minimum lease payments 4,991 2,898 operating leases for various items of Less: future fi nance charges (650) (200) computer and other Net lease liability 4,341 2,698 plant and equipment. Representing lease liabilities: (i) Contingent rental Current 1,202 1,434 payments have Non-current 3,139 1,264 been determined in 4,341 2,698 accordance with our annual management (d) Operating lease commitments (non-cancellable) plans which are Commitments under non-cancellable operating leases at the reporting date but not publicly exhibited in recognised in the fi nancial statements are payable as follows: May/June each year. Total future minimum lease payments Not later than one year 669 371 (ii) No lease imposes any additional Later than one year and not later than 5 years 1,053 423 restrictions on Later than 5 years 1,471 - Council in relation to additional debt or 3,193 794 further leasing.

wollongong city council annual report 2004-05 134 notes to the ﬁ nancial statements ﬁ nancial report

Note 13 - Statement of Performance Measurement

2005 2004 2003 2002 Key operating Amounts Indicators ratios required by our auditors Current ratio and the Minister Current assets $60,212 2.22:1 2.31:1 2.53:1 2.54:1 for Local Government. Current liabilities $27,170 Unrestricted current ratio Unrestricted current assets* $45,366 1.74:1 1.81:1 1.76:1 1.62:1 Current liabilities not relating to restricted assets $26,108 * as defi ned in the code Debt service ratio Net debt service cost* $3,008 2.14% 10.57% 2.30% 1.95% Operating revenue $140,487 * as defi ned in the code The debt service ratio for the 2003-04 ledger year is signifi cantly higher than ratios in other years due to $10,769k transferred to sinking fund relating to the deferred payment arrangement for the purchase of our administration building. A further $647k was transferred during 2004-05. Rate and annual charges coverage ratio Rates and annual charges revenues $94,884 61.65% 61.25% 61.48% 60.07% Total revenues $153,901 Rates and annual charges outstanding percentage Rates and annual charges outstanding $4,629 4.66% 4.31% 4.00% 4.15% Rates and annual charges collectible $99,248

Note 14 - Conditions Over Grants and Contributions

Grants and contributions which were obtained on the condition that they be expended for speciﬁ ed purposes or in a future period, but which are not yet expended in accordance with those conditions, are as follows:

2005 $’000 2004 $’000 Council receives many grants. Grants Contributions Grants Contributions These have Unexpended at the close of the previous reporting 5,158 18,060 5,778 16,846 conditions period attached. Less: expended during the current period from revenues recognised in previous reporting periods Section 94/64 developer contributions - 1,456 - 1,356 Roads infrastructure - 80 - 673 Other 1,671 - 2,578 - Subtotal 1,671 1,536 2,578 2,029 Plus: amounts recognised as revenues in this reporting period but not yet expended in accordance with the conditions Plus: Grant balances not recognised in prior years - - 130 - Section 94/64 developer contributions - 2,823 - 3,121 Roads infrastructure - 311 - 122 Other 2,308 - 1,828 - Subtotal 2,308 3,134 1,958 3,243 Unexpended at the close of this reporting period 5,795 19,658 5,158 18,060 and held as restricted assets Net increase (decrease) in restricted assets in the 637 1,598 (620) 1,214 current reporting period

wollongong city council annual report 2004-05 notes to the ﬁ nancial statements ﬁ nancial report 135

Note 15 - Financial Instruments

Interest Rate Risk Exposures

Floating Fixed interest maturing in Non-interest Total Types of interest bearing ‘000 investment 1 year 1 year 5 years instruments rate ‘000 5 years ‘000 ‘000 ‘000 applied to our ‘000 cash, in order to 2005 maximise returns to the city. Financial assets Cash assets 1,013 43,415 - - 21 44,449 Investment securities 20,500 - 11,500 - - 32,000 Receivables - 2,755 1,874 - 7,182 11,811 Total 21,513 46,170 13,374 - 7,203 88,260 Weighted average interest rate 6.13% 5.94% 6.60% 5.60% Financial liabilities Payables - - - - 13,675 13,675 Interest bearing liabilities - - 13,638 - - 13,638 Finance lease liabilities - 173 3,269 658 241 4,341 Total - 173 16,907 658 13,916 31,654 Weighted average interest rate 3.12% 5.58% 6.10% 3.13%

2004 Financial assets Cash assets 5,170 39,902 - - 18 45,090 Investment securities 12,000 - 11,500 - - 23,500 Receivables - 2,202 1,704 - 6,681 10,587 Total 17,170 42,104 13,204 - 6,699 79,177 Weighted average interest rate 6.22% 5.74% 5.92% 5.39% Financial liabilities Payables - - - - 10,954 10,954 Interest bearing liabilities - - 12,713 459 - 13,172 Finance lease liabilities - 889 1,309 - 500 2,698 Total - 889 14,022 459 11,454 26,824 Weighted average interest rate 6.70% 5.44% 5.20% 3.16%

Credit Risk Exposures Credit risk represents the loss that would be recognised if counterparties fail to perform as contracted. The maximum credit risk on our ﬁ nancial assets is the carrying amount, net of any provision for doubtful debts. Except as detailed in Note 7 in relation to individual classes of ﬁ nancial assets, exposure is concentrated within Council’s boundaries within the State of New South Wales, and there is no material exposure to any individual debtor.

wollongong city council annual report 2004-05 136 notes to the ﬁ nancial statements ﬁ nancial report

Note 15 - Financial Instruments (cont)

Reconciliation of Financial Assets and Liabilities

2005 $’000 2004 $’000 Net fi nancial assets from previous page Financial assets 88,260 79,177 Financial liabilities 31,654 26,824 56,606 52,353 Non-fi nancial assets and liabilities Accrued interest on investments 814 648 Accrued revenues 994 894 Inventories 5,837 6,125 Property, plant and equipment 1,078,496 1,082,383 Other assets 1,272 147 Accrued expenses (3,532) (1,455) Provisions (34,560) (33,895) 1,049,321 1,054,847 Net assets per statement of fi nancial position 1,105,927 1,107,200

Net Fair Value All carrying values approximate fair value for all recognised ﬁ nancial instruments. With the exception of investments, there is no recognised market for the ﬁ nancial assets of Council.

Note 16 - Signifi cant Variations From Original Budget Employee costs remain the Council’s original budget comprised part of the management plan adopted by Council on 27 June 2004. The original biggest cost projections on which the budget was based have been affected by decisions and new grant programs initiated by state and federal item. Pressures governments, changing economic activity, the weather, and by decisions made by Council. This Note sets out the details of relating to material variations between the original budget and actual results for the Statement of Financial Performance. Material favourable service levels, (F) and unfavourable (U) variances represent amounts of 10% or more of the budgeted amount. overtime, and additional 1. Employee Costs personnel, as Employee costs show a variation from the original budget of $5.8m (U) (9.3%), as well as representing the majority of variation well as general in expenses from operations area $5.3m (U) (109.7%) (U). There were a number of elements involved, with the major items pressures on identifi ed as: adjustment to employee costs with full accrual of work days up to 30 June 2005 changed from end of pay fortnight wages and as previously costed $1.5m (U), regrades/increments and reclassifi cations adjustments represented $1.1m (U), growth in leave salary growth entitlement accrual from changes in the eligibility recognition point for pro-rata long service (from ten to fi ve years service) and impact on this higher than budgeted enterprise agreement percentage increase and staff growth $1.0m (U). cost area.

Additional staff in several operational areas $1.0m (U) was offset to some extent by additional income and funding, higher usage of overtime, casuals and temporary staff to cover sickness, parental leave, injury management, long term illnesses and long service Council has leave takings $0.3m (U). Also impacting was a growth in superannuation entitlements relating to a larger number of staff covered an AA+ credit by accumulation scheme (new scheme) and higher pay rates, $0.3m (U). rating and additionally can 2. Borrowing Costs borrow funds at Borrowing costs exceeded budget by $592k (U) (164.0%) as a result of $694k (U) accrued interest charges associated with the the AAA state deferred payment arrangement for the purchase of the administration building, offset by an increase in the liability which is not government refl ected in the budget. Partially offsetting the accrued interest charges were savings in interest expenses of $69k (F) due to delays credit rating. in the tourist park development project. The credit rating impacts 3. Other Expenses on the interest The decrease in Other Expenses of $3,521k (F) (15.1%) under the original budget is principally a result of savings in relation rate we pay to insurance premiums and other insurance related expenses of $3,272k (F). The overall favourable variance has been achieved for borrowed because insurance premiums in general have not increased as expected and further cost savings have also been recognised as a result funds in that of insurance renewals $1,161k (F). In addition, the original budget for insurances allowed for a pool of money for below excess the better the insurance claims, and this amount was classifi ed for budgetary purposes as Other Expenses. rating, the lower the interest As these claims are realised, actual costs are incurred against the areas such as plant, materials, contractors or labour. The make costs on loans. up of costs cannot be predicted accurately in the planning stage of the budget, with the variance $2,111k (F) a refl ection of the transfer to other budget elements of these costs.

wollongong city council annual report 2004-05 notes to the ﬁ nancial statements ﬁ nancial report 137

4. Investment Revenues Investment revenues exceed the original budget by $414k (F) (10.0%). The improved result is due to higher than anticipated cash We generally holdings due to the carry over of works $237k (F), and a higher than anticipated level of interest on overdue rates and charges have signiﬁ cant $177k (F). cash to invest and earn a 5. Other Revenues strong rate Other revenues show a favourable variation of $1,588k (F) (45.9%) when compared to the original budget. This is primarily due of interest on to: this. We always endeavour Penalty income $293k (F) - There was a higher than anticipated level of infringement income as additional resources were to maximise employed to meet service requirements $338k (F). This has been offset to a smaller extent by a lower level of penalty charges in the our interest library area due to a change in policy on overdue library items $33k (U). earnings and to balance risks Extra charges - rates $91K (F) - Additional charges in the rates area relating to legal costs recovered were originally budgeted for as associated with part of investment revenues. this.

Sponsorship and promotional income $181k (F) - Additional income received related mainly to new projects introduced during the year including New Year’s fEVEr, Australia Day and other promotional activities.

The variation in the remaining elements of this dissection of $1,023k (F) is the result of the sale of non-capitalised property items $321k (F), with the majority of the balance of this variance being caused by reclassiﬁ cation of certain items between ‘user charges and fees’ and ‘other revenues’ to provide clearer reporting. The main reallocations were a net of $476k (F) and do not impact on the overall result.

6. Grants and Contributions - Capital Capital grants and contributions indicate an unfavourable variation of $1,942k (U) (23.4%) when compared to the original budget. The major portion of this variation relates to the delay in commencement of several ﬂ ood plain management projects that We receive have been postponed due to external funding not being available in the current year. grants from state and In addition to the above-mentioned items, minor favourable and unfavourable variations occurred throughout the year in a federal number of revenue and expense items. All variations have been monitored and reported to Council on a regular basis. government for priority works and projects. Note 17 - Statement of Contribution Plans Usually, we are required to Summary of Contributions match these $ for $ as a Opening Contributions received Interest Expended Expended Held as Works condition of balance during the year earned during in restricted provided receiving the cash grants. $’000 Cash Non-cash during year advance asset to date $’000 $’000 year $’000 $’000 $’000 $’000 $’000

Purpose Drainage ------Roads 1,411 - - 82 15 - 1,478 2,829 Trafﬁ c facilities 1,385 23 - 84 24 - 1,468 1,394 Parking 483 24 - 28 33 - 502 259 Open space 1,491 633 - 104 485 216 1,743 3,555 Community facilities 11,907 917 - 707 462 - 13,069 5,601 Other 948 151 - 58 202 - 955 1,747 Subtotal S94 under plans 17,625 1,748 - 1,063 1,221 216 19,215 15,385 S94 not under plans 299 - - 13 239 - 73 3,817 S64 contributions ------Total contributions 17,924 1,748 - 1,076 1,460 216 19,288 19,202

Note: The above summary of contribution plans represents the total of Council’s individual contribution plans. Individual plan details are shown below.

wollongong city council annual report 2004-05 138 notes to the ﬁ nancial statements ﬁ nancial report

Note 17 - Statement of Contribution Plans (cont) Contribution Plan 1 - Open Space Embellishment and Community Facilities

Opening Contributions received Interest Expended Expended Held as Works Shows all the balance during the year earned during in restricted provided developer contributions by $’000 Cash Non-cash during year advance asset to date year $’000 $’000 $’000 $’000 $’000 area and type. $’000 $’000 When developers Purpose get approval they generally Drainage ------pay for public Roads ------infrastructure. Trafﬁ c facilities ------Parking ------Open space 1,809 633 - 115 485 - 2,072 2,310 Community facilities 9,877 917 - 588 462 - 10,920 5,446 Other ------Total 11,686 1,550 - 703 947 - 12,992 7,756

Contribution Plan 2 - Trafﬁ c and Roadworks

Opening Contributions received Interest Expended Expended Held as Works balance during the year earned during in restricted provided $’000 Cash Non-cash during year advance asset to date $’000 $’000 year $’000 $’000 $’000 $’000 $’000 Purpose Drainage ------Roads ------Trafﬁ c facilities 806 20 - 49 24 - 851 723 Parking ------Open space ------Community facilities ------Other ------Total 806 20 - 49 24 - 851 723

Contribution Plan 3 - Car Parking

Opening Contributions received Interest Expended Expended Held as Works balance during the year earned during in restricted provided $’000 Cash Non-cash during year advance asset to date $’000 $’000 year $’000 $’000 $’000 $’000 $’000 Purpose Drainage ------Roads ------Trafﬁ c facilities ------Parking 473 24 - 28 33 - 492 259 Open space ------Community facilities ------Other ------Total 473 24 - 28 33 - 492 259

wollongong city council annual report 2004-05 notes to the ﬁ nancial statements ﬁ nancial report 139

Note 17 - Statement of Contribution Plans (cont) Contribution Plan 4 - Studies

Opening Contributions received Interest Expended Expended Held as Works balance during the year earned during in restricted provided $’000 Cash Non-cash during year advance asset to date $’000 $’000 year $’000 $’000 $’000 $’000 $’000 Purpose Drainage ------Roads ------Trafﬁ c facilities ------Parking ------Open space ------Community facilities ------Other 234 151 - 16 143 - 258 772 Total 234 151 - 16 143 - 258 772

Contribution Plan 5 - Horsley

Opening Contributions received Interest Expended Expended Held as Works balance during the year earned during in restricted provided $’000 Cash Non-cash during year advance asset to date $’000 $’000 year $’000 $’000 $’000 $’000 $’000 Purpose Drainage ------Roads 1,411 - - 82 15 - 1,478 2,829 Trafﬁ c facilities 429 - - 26 - - 455 - Parking ------Open space (310) - - (19) - - (329) 1,245 Community facilities 2,030 - - 119 - - 2,149 155 Other 714 - - 42 59 - 697 975 Total 4,274 - - 250 74 - 4,450 5,204

Other Contribution Plans

Opening Contributions received Interest Expended Expended Held as Works balance during the year earned during in restricted provided $’000 Cash Non-cash during year advance asset to date $’000 $’000 year $’000 $’000 $’000 $’000 $’000 Purpose Drainage ------Roads ------Trafﬁ c facilities 150 3 - 9 - - 162 671 Parking 10 - - - - - 10 - Open space (8) - - 8 - 216 - - Community facilities ------Other ------Total 152 3 - 17 - 216 172 671

wollongong city council annual report 2004-05 140 notes to the ﬁ nancial statements ﬁ nancial report

Note 17 - Statement of Contribution Plans (cont) Contributions Not Under Plans

Opening Contributions received Interest Expended Expended Held as Works balance during the year earned during in restricted provided $’000 Cash Non-cash during year advance asset to date $’000 $’000 year $’000 $’000 $’000 $’000 $’000 Purpose Drainage 9 - - - - - 9 33 Roads 54 - - 3 - - 57 191 Trafﬁ c facilities ------197 Parking 231 - - 10 239 - 2 764 Open space 2 - - - - - 2 - Community facilities ------2,125 Other 3 - - - - - 3 507 Total 299 - - 13 239 - 73 3,817

Prior to 2003-04, components of Section 94 plans that were expended in advance of contributions were not included in Note 17. Section 94 regulations allow internal borrowings within a plan. The ﬁ gures shown now reﬂ ect the net cash positions of each plan.

Note 18 - Assets and Liabilities Not Recognised in Statement of Financial Position

1. Public Liability and Professional Indemnity Insurance Council was a member of a cooperative of six councils known as Premsure for the ﬁ rst eight years of Premsure’s operation. Liabilities The cooperative operated to pool council funds for payment of liability and professional indemnity claims as an alternative to that may be insurance coverage. We withdrew our membership of Premsure on 31 October 1996 and since that date have made alternative contingent on arrangements for securing our own insurance coverage. other matters. After our withdrawal from Premsure, we placed our liability insurance with the Independent Insurance Company of London. During 2000-01, the Independent Insurance Company was placed into provisional liquidation and we subsequently secured liability and professional indemnity insurance coverage from QBE Insurance (English division) effective 30 April 2001.

The Independent Insurance Company (in receivership) remains responsible for payment of that portion of each of Council’s claims incurred that exceeded $25,000 for the period 31 October 1996 to 30 April 2001. The total of our unrecovered liability claims is estimated to be $2,301,760.54. This amount will be subject to future variation according to how remaining claims are settled. At this time, we are unable to determine how much it will recover from the remaining assets of the Independent Insurance Company.

2. ISR Infrastructure Coverage HIH The storm event of August 1998 caused damage to our buildings, contents and infrastructure including roads, drains, bridges and culverts. The wording of our insurance contract with HIH (in liquidation) provided coverage for all of these categories of losses. Council has lodged a notice of claim upon HIH for damage to its buildings, contents and infrastructure.

The NSW Government has implemented a scheme whereby entitlements for councils to recover monies claimable upon HIH are dependent upon the amount of claim exceeding a speciﬁ ed proportion of a council’s rate income. Under the scheme, we do not qualify for entitlement to recover monies owing for claims made upon HIH prior to the collapse of the company.

3. Bank Guarantee Council has guaranteed two bank loans to third parties. No loss is anticipated under these bank guarantees.

Council has provided security to WorkCover for outstanding workers compensation claims liability in the form of a bank guarantee to the sum of $8,919,000.

wollongong city council annual report 2004-05 independent audit report to wollongong city council ﬁ nancial report 141

wollongong city council annual report 2004-05 142 independent audit report to wollongong city council ﬁ nancial report

Report on the Conduct of the Audit for the Year Ended 30 June 2005 - Section 417 (3)

We have completed our audit of the ﬁ nancial reports for the Council of the City of Wollongong for the year ended 30 June 2005, in accordance with Section 415 of the Local Government Act, 1993. Our audit opinion under Section 417 (2) has been issued to Council.

The Council is responsible for the preparation and presentation of the fi nancial reports and the information they contain. The fi nancial reports consist of the general purpose fi nancial report and Council’s statement in the approved form required by Section 413 (2)(a) and (c) respectively of the Local Government Act, 1993.

Our audit has been conducted in accordance with Australian Auditing Standards to provide reasonable assurance as to whether the fi nancial reports are free of material misstatement. Our procedures included examination, on a test basis, of evidence supporting the amounts and other disclosures in the fi nancial reports, and the evaluation of accounting policies and signifi cant accounting estimates. These procedures have been undertaken to form an opinion as to whether, in all material respects, the fi nancial reports are presented fairly in accordance with Accounting Standards and other mandatory professional reporting requirements (Urgent Issues Group Consensus Views) and statutory requirements so as to present a view which is consistent with our understanding of the Council’s fi nancial position, the results of its operations and its cash fl ow.

Flowing from our audit there are a number of comments we wish to raise concerning the trends in Council’s ﬁ nances. These comments are set out below.

Operating Result The auditor Council’s Statement of Financial Performance shows a defi cit for the year of $1.3m which is up from the previous year’s defi cit of is entitled to $5.4m. Some of the reasons for this improvement include: comment on our • higher profi t on asset sales (up to $1.5m) annual fi nancial • lower operating lease payments (down $1.9m) results in the • lower insurance costs (down $1.2m) report, which shows a range Cash Position of favourable Council’s overall cash position increased from $69m to $76m during the period under review. The following table highlights the indicators of composition of cash: performance.

June 2004 June 2005 $’000 $’000 Externally restricted 43,570 43,451 Internally restricted 18,339 19,663 Unrestricted 6,681 13,335 68,590 76,449

The increase in internal restrictions (reserves) and unrestricted cash helped to stabilise liquidity indicators as discussed later in this report.

Working Capital Council’s net current assets increased from $29.7m to $33m during the period. In other words, the assets that Council is expected to realise in the coming year exceed the liabilities that will need to be met by $33m. Prima facie, this places Council in a strong ﬁ nancial position, however, it must be remembered that this balance includes items which are restricted in their use. The value of net current assets therefore needs to be adjusted in order to establish Council’s Available Working Capital, as follows:

6/2004 6/2005 $’000 $’000 Net Current assets 29,720 33,042 Less: External restrictions 14,657 14,229 Internal restrictions 18,339 19,663 (3,276) (850) Add: Current liabilities to be funded from 2005/06 budget 7,958 8,051 Available working capital 4,682 7,201

The Available Working Capital upon which Council could build its 2005-06 budget was $7.2m.

wollongong city council annual report 2004-05 independent audit report to wollongong city council ﬁ nancial report 143

Performance Indicators Regardless of The fi nancial report discloses a number of indicators in Note 13 which are detailed below: the entity or the industry, key fi nancial ratios June 2004 % June 2005 % essentially show the Unrestricted current ratio 188 174 underlying Debt service ratio 10.57 2.14 fi nancial Rate coverage ratio 61 62 wealth of the organisation. Rates outstanding ratio 4.3 4.7 This Council has a favourable set of indicators. Unrestricted Current Ratio The ratio reduced slightly over the previous year but remains well above the accepted industry benchmark of 100%.

Debt Service Ratio The debt service ratio returned to normal levels following the transfer of $10.8m into a sinking fund reserve for the settlement of the Administration Building in the previous year which abnormally increased the ratio.

Rate Coverage Ratio The rate coverage ratio indicates that Council continues to have a relatively high reliance on rates as a source of income. The accepted benchmark is 50%.

Rates Outstanding Ratio The rates outstanding ratio increased slightly but remained below the accepted industry benchmark of 5%.

Assessment Council is considered to be in a sound and stable ﬁ nancial position. All indicators remain better than accepted industry benchmarks.

General The books of accounts and records inspected by us have been kept in an accurate and conscientious manner. We take this opportunity to thank the General Manager together with his staff for the cooperation and courtesy extended to us during the course of our audit.

Yours faithfully

PricewaterhouseCoopers

J A Gordon Partner

wollongong city council annual report 2004-05 144 special purpose ﬁ nancial reports ﬁ nancial report

Statement by Councillors and Management Made Pursuant to the Local Government Code of Accounting Practice and Financial Reporting

The attached Special Purpose Financial Reports have been prepared in accordance with: • NSW Government Policy Statement “Application of National Competition Policy to Local Government” • Department of Local Government guidelines “Pricing & Costing for Council Businesses: A Guide to Competitive Neutrality” • Local Government Code of Accounting Practice and Financial Reporting

To the best of our knowledge and belief, these reports: • Present fairly the operating result and ﬁ nancial position for each of Council’s declared Business Activities for the year, and • Accord with Council’s accounting and other records.

We are not aware of any matter that would render the reports false or misleading in any way.

Signed in accordance with a resolution of Council made on 26 September 2005.

______Cr A Darling Cr V Zanotto M Hyde S Payne Lord Mayor Councillor Acting General Manager Responsible Accounting Ofﬁ cer

wollongong city council annual report 2004-05 special purpose ﬁ nancial reports ﬁ nancial report 145

Statement of Financial Performance by Business Activities Business Activities

Waste disposal Tourist parks Property Health and (Cat. 1) $‘000 (Cat. 1) $‘000 management fi tness (Cat. 2) $‘000 (Cat. 2) $‘000 2005 2004 2005 2004 2005 2004 2005 2004 Expenses from ordinary activities Employee costs 1,189 968 1,399 1,047 158 124 2,010 1,670 Materials and contracts 937 529 651 388 157 24 193 206 Borrowing costs - - 66 83 - - - - Depreciation and amortisation 196 136 385 348 222 240 100 99 Other operating expenses 2,703 2,382 1,081 1,082 453 427 952 957 Loss on disposal of assets ------NCP imputation payments 86 84 55 63 271 355 77 76 Total 5,111 4,099 3,637 3,011 1,261 1,170 3,332 3,008 Revenue from ordinary activities Rates and annual charges ------User charges and fees 3,595 3,269 3,505 3,018 311 - 1,918 1,731 Interest received ------Grants and contributions ------3 operating Other operating revenues 3 158 9 - 1,454 1,571 28 59 Gain on disposal of assets ------Total 3,598 3,427 3,514 3,018 1,765 1,571 1,946 1,793 Ordinary activities result before (1,513) (672) (123) 7 504 401 (1,386) (1,215) capital amounts Grants and contributions - capital ------268 256 Surplus (defi cit) before tax (1,513) (672) (123) 7 504 401 (1,118) (959) Corporate taxation equivalent - - - 2 151 120 - - Surplus (defi cit) for year (1,513) (672) (123) 5 353 281 (1,118) (959) Add: accumulated profi ts brought 7,594 8,182 9,090 9,020 25,356 24,600 1,072 1,955 forward Adjustments for amounts unpaid NCP imputation payments retained 86 84 55 63 271 355 77 76 Corporate taxation equivalent - - - 2 151 120 - - Less: dividends paid ------Accumulated surplus 6,167 7,594 9,022 9,090 26,131 25,356 31 1,072 Rate of return on capital -9.74% -4.85% -0.45% 0.71% 1.69% 1.34% -15.93% -14.73% Notional subsidy from Council for 2,306 1,485 700 651 1,013 1,352 1,830 1,699 5.10% ROC (2004 - 5.87% ROC)

This Statement is to be read in conjunction with the attached Note.

wollongong city council annual report 2004-05 146 special purpose ﬁ nancial reports ﬁ nancial report

Statement of Financial Performance by Business Activities (cont) Business Activities (cont)

Crematorium and Marketing Wollongong City cemeteries (Cat. 2) $‘000 Truck and Plant (Cat. 2) $‘000 (Cat. 2) $‘000 2005 2004 2005 2004 2005 2004 Expenses from ordinary activities Employee costs 1,047 967 2,016 1,667 171 51 Materials and contracts 355 343 1,241 1,129 46 69 Borrowing costs ------Depreciation and amortisation 125 132 23 23 2 2 Other operating expenses 422 409 385 392 7 19 Loss on disposal of assets - - - - - NCP imputation payments 110 130 30 29 - - Total 2,059 1,981 3,695 3,240 226 141 Revenue from ordinary activities Rates and annual charges ------User charges and fees 1,379 1,311 3,802 3,370 126 131 Interest received ------Grants and contributions ------operating Other operating revenues - 8 - - - - Gain on disposal of assets ------Total 1,379 1,319 3,802 3,370 126 131 Ordinary activities result before (680) (662) 107 130 (100) (10) capital amounts Grants and contributions - capital - - - - Surplus (defi cit) before tax (680) (662) 107 130 (100) (10) Corporate taxation equivalent - - 32 39 - - Surplus (defi cit) for year (680) (662) 75 91 (100) (10) Add: accumulated profi ts brought 8,392 8,924 2,187 2,067 12 22 forward Adjustments for amounts unpaid NCP imputation payments retained 110 130 30 29 - - Corporate taxation equivalent - - 32 - - - Less: dividends paid ------Accumulated surplus 7,822 8,392 2,324 2,187 (88) 12 Rate of return on capital -5.10% -4.92% 3.87% 4.66% -3,333.33% -200.00% Notional subsidy from Council for 1,360 1,452 34 34 100 10 5.10% ROC (2004 - 5.87% ROC)

This statement is to be read in conjunction with the attached note.

Change in Accounting Treatment for the Marketing Business Activity In prior years, the expenses of the Marketing function included the costs of providing services to the other divisions of Council. However the recovery of these costs from the internal customers was not refl ected in the accounts. The level of the internal service represents approximately eighty percent of the total costs. On review, it was determined that in order to best refl ect the operations of the business activity, the statement of fi nancial performance should include additional revenue to represent the recovery of the internal costs (without profi t). This treatment best refl ects the true performance of the Marketing business activity.

wollongong city council annual report 2004-05 special purpose ﬁ nancial reports ﬁ nancial report 147

Statement of Financial Position by Business Activities Business Activities

Waste disposal Tourist parks Property Health and (Cat. 1) $‘000 (Cat. 1) $‘000 management ﬁ tness (Cat. 2) $‘000 (Cat. 2) $‘000 2005 2004 2005 2004 2005 2004 2005 2004 Current assets Cash assets 4,449 4,012 - 1 - - 273 9 Investment securities ------Receivables 456 567 9 3 355 281 22 14 Inventories ------Other ------Total current assets 4,905 4,579 9 4 355 281 295 23 Non-current assets Cash Assets ------Investment securities ------Receivables ------Inventories ------Other ------Property, plant and equipment 15,541 13,851 12,602 12,626 29,746 29,860 8,700 8,247 Total non-current assets 15,541 13,851 12,602 12,626 29,746 29,860 8,700 8,247 Total assets 20,446 18,430 12,611 12,630 30,101 30,141 8,995 8,270 Current liabilities Payables - - 35 21 - - 8 5 Interest bearing liabilities - - 227 218 - - - - Provisions 227 238 190 177 16 25 162 174 Total current liabilities 227 238 452 416 16 25 170 179 Non-current liabilities Payables ------Interest bearing liabilities - - 821 1,048 - - - - Council loan account 13,635 10,246 2,087 1,875 3,916 4,738 8,490 6,773 Provisions 417 352 229 201 38 22 304 246 Total non-current liabilities 14,052 10,598 3,137 3,124 3,954 4,760 8,794 7,019 Total liabilities 14,279 10,836 3,589 3,540 3,970 4,785 8,964 7,198 Net assets 6,167 7,594 9,022 9,090 26,131 25,356 31 1,072 Equity Opening retained earnings 7,594 8,182 9,090 9,020 25,356 24,600 1,072 1,955 Accumulated surplus (1,427) (588) (68) 70 775 756 (1,041) (883) Total equity 6,167 7,594 9,022 9,090 26,131 25,356 31 1,072

This schedule is to be read in conjunction with the explanatory notes following.

wollongong city council annual report 2004-05 148 special purpose ﬁ nancial reports ﬁ nancial report

Statement of Financial Position by Business Activities (cont) Business Activities (cont)

Crematorium and Marketing Wollongong City cemeteries (Cat. 2) $‘000 Truck and Plant (Cat. 2) $‘000 (Cat. 2) $‘000 2005 2004 2005 2004 2005 2004 Current assets Cash assets - 35 - - - - Investment securities ------Receivables 83 92 410 439 23 10 Inventories ------Other ------Total current assets 83 127 410 439 23 10 Non-current assets Cash assets ------Investment securities ------Receivables ------Inventories ------Other ------Property, plant and equipment 13,338 13,463 2,765 2,788 3 5 Total non-current assets 13,338 13,463 2,765 2,788 3 5 Total assets 13,421 13,590 3,175 3,227 26 15 Current liabilities Payables 3 2 117 84 - - Interest bearing liabilities - - 19 - - - Provisions 120 167 242 219 - - Total current liabilities 123 169 378 303 - - Non-current liabilities Payables ------Interest bearing liabilities - - - 19 - - Council loan account 5,182 4,824 - 457 114 3 Provisions 294 205 473 261 - - Total non-current liabilities 5,476 5,029 473 737 114 3 Total liabilities 5,599 5,198 851 1,040 114 3 Net assets 7,822 8,392 2,324 2,187 (88) 12 Equity Opening retained earnings 8,392 8,924 2,187 2,067 12 22 Accumulated surplus (570) (532) 137 120 (100) (10) Total equity 7,822 8,392 2,324 2,187 (88) 12

This schedule is to be read in conjunction with the explanatory notes following.

Change in Accounting Treatment for the Marketing Business Activity: In prior years, the expenses of the Marketing Function have included the costs of providing services to the other Divisions of Council, however the recovery of these costs from the internal customers has not been refl ected in the accounts. The level of the internal service represents approximately eighty percent of the total costs. Upon review, it has been determined that to best refl ect the operations of the business activity, the statement of fi nancial performance should include additional revenue to represent the recovery of the internal costs (without profi t). This treatment best refl ects the true performance of the Marketing Business Activity.

wollongong city council annual report 2004-05 notes to the special purpose ﬁ nancial reports ﬁ nancial report 149

Notes to the Special Purpose Financial Reports Note 1 - Signiﬁ cant Accounting Policies

A statement summarising the supplemental accounting policies adopted in the preparation of the SPFR for National Competition Policy reporting purposes follows. These ﬁ nancial statements are a Special Purpose Financial Report (SPFR) prepared for use by Council and the Department of Local Government. For the purposes of these statements, Council is not a reporting entity.

This special purpose ﬁ nancial report, unless otherwise stated, has been prepared in accordance with applicable Australian Accounting Standards, other authoritative pronouncements of the Australian Accounting Standards Board, Urgent Issues Group Consensus Views, the Local Government Act and Regulations, the Local Government Code of Accounting Practice and Financial Reporting and the Local Government Asset Accounting Manual.

The statements are also prepared on an accruals basis. They are based on historic costs and do not take into account changing money values or, except where speciﬁ cally stated, current values of non-current assets. Certain taxes and other costs, appropriately described, have been imputed for the purposes of the National Competition Policy.

National Competition Policy Council has adopted the principle of ‘competitive neutrality’ to its business activities as part of the national competition policy which is being applied throughout Australia at all levels of government. The framework for its application is set out in the June 1996 Government Policy statement on the “Application of National Competition Policy to Local Government”. The “Pricing and Costing for Council Businesses A Guide to Competitive Neutrality” issued by the Department of Local Government in July 1997 has also been adopted.

The pricing and costing guidelines outline the process for identifying and allocating costs to activities and provide a standard of disclosure requirements. These disclosures are reﬂ ected in Council’s pricing and/or ﬁ nancial reporting systems and include taxation equivalents; council subsidies; return on investments (rate of return); and dividends paid.

Declared Business Activities In accordance with Pricing and Costing for Council Businesses - A Guide to Competitive Neutrality, Council has declared that the following are to be considered as business activities:

Category 1

Name Brief Description of Activity Waste Disposal Manages the disposal of solid waste generated within the city. Tourist Parks Operation, management and development of tourist parks at Bulli, Corrimal and Windang.

Category 2

Name Brief Description of Activity Property Management Management of our property portfolio, including the negotiation and administration of commercial and residential leases and licences. Health and Fitness Responsible for the management and upkeep of Council’s leisure centres. Crematorium and Cemeteries Provision of quality crematorium, cemetery and memorial facilities and services. Marketing Provision of a range of marketing and advertising agency services, including graphic design, copywriting, multimedia production, sign writing, market research, branding and media placement. Wollongong City Truck & Plant Provision of ﬂ eet maintenance and spare parts service in accordance with the agreement with Scania.

(i) Taxation Equivalent Payments Council is liable to pay various taxes and ﬁ nancial duties. Where this is the case, they are disclosed as a cost of operations (General Purpose Financial Report) just like all other costs. However, where Council does not pay some taxes which are generally paid by private sector businesses, such as income tax, these equivalent tax payments have been applied to all Council nominated business activities and are reﬂ ected in the SPFR. For the purposes of disclosing comparative information relevant to the private sector equivalent the following taxation equivalents have been applied to all our nominated business activities (this does not include Council’s non business activities).

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Notes to the Special Purpose Financial Reports (cont)

2005 2004 Corporate tax 30% 30% rate Land tax Land value <= $400k - tax = 0.4 cents for each $1 $100 + 1.7% of the excess over $317,000 Land value between $400k and $500k - tax = $1,600 plus 0.6 cents for each $1 by which the taxable value exceeds $400K Land value > $500k - tax =$2,200 plus 1.4 cents for each $1 by which the taxable value exceeds $500k Payroll tax 6.0% ($600,000 annual wages threshold) 6.0% ($600,000 annual wages threshold)

Income Tax An income tax equivalent has been applied on the proﬁ ts of the business. Whilst income tax is not a speciﬁ c cost for the purpose of pricing a good or service, it needs to be taken into account in terms of assessing the rate of return required on capital invested. Accordingly, the return on capital invested is set at a pre-tax level (gain/(loss) from ordinary activities before capital amounts) as would be applied by a private sector competitor - that is, it should include a provision equivalent to the corporate income tax rate, currently 30% (2004 - 30%).

Income tax is only applied where a positive gain/(loss) from ordinary activities before capital amounts has been achieved. Since the taxation equivalent is notional, that is, it is payable to Council as the owner of business operations, it represents an internal payment and has no effect on our operations.

Accordingly, there is no need for disclosure of internal charges in the GPFR. The rate applied of 30% is the equivalent company tax rate prevalent as at balance date.

Local Government Rates and Charges A calculation of the equivalent rates and charges for all Category 1 businesses have been applied to all assets owned or exclusively used by the business activity.

Loan and Debt Guarantee Fees The debt guarantee fee is designed to ensure that our business activities face ‘true’ commercial borrowing costs in line with private sector competitors. In order to calculate a debt guarantee fee, Council has determined what the differential borrowing rate would have been between the commercial rate and the borrowing rate for its business activities.

(ii) Subsidies Government policy requires that subsidies provided to customers and the funding of those subsidies must be explicitly disclosed. Subsidies occur where Council provides services on a less than cost recovery basis. This option is exercised on a range of services in order for Council to meet its community service obligations. The overall effect of subsidies is contained within the Statement of Financial Performance by Business Activities.

(iii) Return on Investments (Rate of Return) The policy statement requires that councils with Category 1 businesses would be expected to generate a return on capital funds employed that is comparable to rates of return for private businesses operating in a similar ﬁ eld. Funds are subsequently available for meeting commitments or ﬁ nancing future investment strategies. The rate of return is disclosed for each of our business activities on the Statement of Financial Performance by Business Activities.

(iv) Dividends Council is not required to pay dividends to either itself as owner of a range of businesses or to any external entities. Consequently, any form of dividend payment is purely notional. Dividend payments to Council are also restricted to those activities which do not levy special rates or charges (ie: domestic waste management). Domestic waste management is the only restricted activity operated by Council. The Local Government Act, 1993, requires that all operating surpluses or deﬁ cits of these funds are credited/ debited to the equity of those funds.

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wollongong city council annual report 2004-05 152 special schedules ﬁ nancial report

Special Schedule No 1 Net Cost of Services $’000 Operating expenses Operating revenues Net cost of services Expenses Group Revenues Capital rev. Group Net Group totals - ordinary ordinary totals cost totals Function or activity activities activities Corporate governance Ombudsman and internal audit 180 - - 180 Executive management group 1,648 500 - 1,148 Support to external organisations 167 - - 167 Corporate governance 1,995 500 1,495

Community and cultural services Youth services 738 150 - 588 Planning and service development 245 52 - 193 Transport services 363 493 - (130) Respite services 791 771 - 20 Community development services 836 264 - 572 Volunteering 204 177 - 27 Children and family services 214 24 - 190 Housing 65 34 - 31 Social planning 192 - - 192 Facilities for children 39 7 - 32 Facilities for aged 27 33 - (6) District Multi Purpose 866 741 - 125 Local multi purpose (NC and CC) 52 163 - (111) Community halls 139 18 - 121 Miscellaneous centres 4 6 - (2) Facilities support 329 1 - 328 Incorporated cultural facilities 1,360 196 - 1,164 Cultural program development 663 103 - 560 Community and cultural services 7,127 3,233 3,894

Commercial development Property development 229 - - 229 Tourist parks 2,882 3,513 - (631) Crematorium and cemeteries 1,471 1,379 - 92 Property management 362 1,766 - (1,404) Statutory property - 2,653 - (2,653) Commercial development 4,944 9,311 (4,367)

City planning and development Economic development 753 - - 753 City centre and Crown St Mall 1,283 169 - 1,114 New release area planning 1,309 154 - 1,155 Land use strategies 852 598 - 254 Urban renewal and civic improvement 942 122 - 820 Heritage 49 11 - 38 Trafﬁ c and transport planning 205 154 - 51 Trafﬁ c engineering and management 503 105 - 398

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Special Schedule No 1 Net Cost of Services (cont) $’000 Operating expenses Operating revenues Net cost of services Expenses Group Revenues Capital rev. Group Net Group totals - ordinary ordinary totals cost totals Function or activity activities activities City planning and development (cont) Development assessment advice 126 - - 126 Subdivision approval determination 796 154 - 642 Subdivisions compliance 402 34 - 368 Development assessment 1,465 2,947 - (1,482) Building assessment 1,061 733 - 328 Compliance inspections 329 - - 329 Fire safety 110 - - 110 City planning and development 10,185 5,181 5,004

Environmental management Natural asset protection 524 64 - 460 Environmental management 524 64 460

Environment and health Hygiene inspections and registrations 309 94 - 215 Health promotion 82 - - 82 Swimming pools and cooling towers 139 83 - 56 Environmental protection 264 4 - 260 Companion animal management 570 163 - 407 Management of unauthorised development 115 - - 115 Parking control 580 1,259 - (679) Environmental management and enhancement 978 72 - 906 Pollution minimisation 581 12 - 569 Environmental monitoring 170 4 - 166 Environment and health 3,788 1,691 2,097

Infrastructure Building construction 423 - - 423 Building maintenance 4,708 119 - 4,589 Building operations 2,040 103 - 1,937 Plant and vehicles 6,603 294 - 6,309 Workshop 565 25 - 540 Commercial plant activities 201 126 - 75 Stores 518 43 - 475 Coastal rehabilitation works 276 - - 276 Engineering services 642 162 - 480 Programmed hazard reduction - - - - Community education - - - - Emergency planning and management 3,268 602 - 2,666 Design services 2,249 13 - 2,236 Street lighting 2,282 377 - 1,905 Flood mitigation 49 1,382 - (1,333) Stormwater management 260 - - 260

wollongong city council annual report 2004-05 154 special schedules ﬁ nancial report

Special Schedule No 1 Net Cost of Services (cont)

$’000 Operating expenses Operating revenues Net cost of services Expenses Group Revenues Capital rev Group Net Group totals - ordinary ordinary totals cost totals Function or Activity activities activities Infrastructure (cont) Asset management planning 18,598 - - 18,598 Infrastructure asset assessment 120 - - 120 Maintenance 7,309 2,268 - 5,041 Construction 1,173 2,648 - (1,475) Works depots 762 - - 762 Materials testing and analysis 253 - - 253 Research programs 52 - - 52 Technical advice 83 - - 83 Infrastructure 52,434 8,162 44,272

Library services Directories and information 60 - - 60 Library administration 1,129 277 - 852 Branch libraries 1,793 81 - 1,712 Central library 2,218 495 - 1,723 Acquisitions 1,012 - - 1,012 Library services 6,212 853 5,359

Organisational services Employee services 1,421 24 - 1,397 Industrial relations 66 - - 66 Organisational development 2,000 192 - 1,808 Personnel services 4,154 - - 4,154 Financial accounting 1,565 462 - 1,103 Funds management 782 - - 782 Management accounting 446 - - 446 Rates 1,766 2,443 - (677) IT Procurement services 318 - - 318 IT Support services 1,491 - - 1,491 Organisational services and maintenance 3,758 87 - 3,671 Council administration 735 3 - 732 Legal services 1,164 8 - 1,156 Risk management services 2,360 90 - 2,270 Internal clients 2,709 - - 2,709 Commercial clients 408 566 - (158) Afﬁ liated clients 183 188 - (5) Mapping services 1,302 10 - 1,292 Corporate planning 164 - - 164 Business improvement 257 - - 257 Communications and promotions 295 92 - 203 Civic activities and international relations 955 126 - 829 Media 399 - - 399 Organisational services 28,698 4,291 24,407

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Special Schedule No 1 Net Cost of Services (cont) $’000 Operating expenses Operating revenues Nat cost of services Expenses Group Revenues Capital rev. Group Net cost Group totals - ordinary ordinary totals totals Function or activity activities activities Recreation and natural resources Parks administration 4,142 - - 4,142 Parks and open spaces 5,782 756 - 5,026 Sportsﬁ elds and facilities 1,542 575 - 967 Playgrounds 351 - - 351 Botanic gardens 1,968 258 - 1,710 Natural resource management 1,654 459 - 1,195 Pools and beaches 5,365 524 - 4,841 Leisure centres 2,538 2,214 - 324 Cityswim 2 - - 2 Recreation and natural resources 23,344 4,786 18,558

Waste management Domestic waste 9,766 757 - 9,009 Street and gutter cleaning 1,969 - - 1,969 Privies 423 - - 423 Non domestic waste 68 47 - 21 Sullage depots 17 - - 17 Waste disposal centres 3,716 3,598 - 118 Waste management 15,961 4,402 11,559

Totals - functions 155,212 42,474 112,738

General purpose revenues Rates 81,077 - 81,077 Domestic waste 13,807 - 13,807 Funds management 4,188 - 4,188 Financial accounting 10,861 - 10,861 Maintenance 1,494 - 1,494 General purpose revenues 111,427 111,427

Surplus (deﬁ cit) from all activities (1,311)

wollongong city council annual report 2004-05 156 special schedules ﬁ nancial report

Special Schedule No 2 (1) Statement of Long Term Debt (All Purpose)

$’000

Principal outstanding at New Debt Transfers Interest Principal outstanding at beginning of year loans redemption to applicable end of year Classiﬁ cation Current Non- Total raised From Sinking sinking for year of debt funds Current Non- Total current revenue funds current Loans (by source) Commonwealth ------government Treasury ------corporation Other state 76 382 458 - 76 - - 17 76 306 382 government Public subscription ------Financial 142 666 808 - 142 - - 49 151 515 666 institutions Other ------Total loans 218 1,048 1,266 - 218 - - 66 227 821 1,048

Other long term debt Ratepayers’ ------advances Government ------advances Finance leases 1,434 1,264 2,698 2,833 1,190 - - 202 1,202 3,139 4,341 Deferred payment - 11,906 11,906 684 - - 647 684 - 12,590 12,590 Other ------Total other 1,434 13,170 14,604 3,517 1,190 - 647 886 1,202 15,729 16,931 long term debt

Total long term 1,652 14,218 15,870 3,517 1,408 - 647 952 1,429 16,550 17,979 debt

This schedule excludes Internal Loans and reﬁ nancing of existing borrowings.

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Special Schedule No 7 Condition of Public Works

Asset class Asset category Depreciation Depreciation Cost Valuation Accumulated Carrying This shows the rate (%) expense $‘000 $‘000 depreciation value gap in funding $‘000 $‘000 $‘000 for our city assets. References Note 9 Note 3 Note 9 Buildings and Buildings and 1-20% 1,947 141,262 - 14,723 126,539 This gap is other structures other structures being addressed Subtotal 1,947 141,262 - 14,723 126,539 through rate increases and Public roads Sealed roads 2.38 - 7.25% 12,291 508,185 - 107,793 400,392 new asset Unsealed roads 2.38 - 7.25% 256 3,580 - 1,098 2,482 management strategies for the Bridges 1.42% 368 25,885 - 3,099 22,786 future. Footpaths 3.84% 1,119 29,847 - 9,204 20,643 Cycleways 2.92% 221 11,440 - 2,354 9,086 Kerb and gutter 1.68% 1,992 119,374 - 17,188 102,186 Road furniture 8.26 - 15.92% 202 3,841 - 2,372 1,469 Subtotal 16,449 702,152 - 143,108 559,044

Drainage works Stormwater 1% 1,429 144,033 - 12,647 131,386 Subtotal 1,429 144,033 - 12,647 131,386 Total classes 19,825 987,447 - 170,478 816,969 - all assets

This schedule is to be read in conjunction with the explanatory notes following.

Asset class Asset category Asset condition Estimated cost Estimated Program (see notes to bring to a annual maintenance attached) satisfactory maintenance works for current standard $‘000 expense $‘000 year $‘000 References Local Government Act 1993, Section 428 (2d) Buildings and Buildings and 3 28,593 8,055 3,568 other structures other structures Subtotal 28,593 8,055 3,568 Public roads Sealed roads C 195,267 14,766 5,990 Unsealed roads C 2,458 339 29 Bridges C 8,045 382 18 Footpaths C 20,241 1,311 1,848 Cycleways B 1,287 322 136 Kerb and gutter B 40,587 4,721 198 Road furniture B 5,009 719 259 Subtotal 272,894 22,560 8,478

Drainage works Stormwater Unknown 5,164 2,916 796 Subtotal 5,164 2,916 796 Total classes - all 306,651 33,531 12,842 assets

This schedule is to be read in conjunction with the explanatory notes following.

wollongong city council annual report 2004-05 158 special schedules ﬁ nancial report

Special Schedule No 7 Condition of Public Works (cont)

Condition of Public Assets In assessing the condition of Public Assets, we have considered the existing condition and function of each asset. Proposed or potential enhancements to the existing asset have been ignored. Assets within each category have been assessed on an overall basis even though a number of individual assets may be above or below the speciﬁ ed rating. We recognise that the rating used by Wollongong City Council may be different from that adopted by other councils.

Asset Condition - Public Buildings and Other Structures

Rating Status Deﬁ nitions

5 Excellent Building or asset has no defects, condition and appearance is as new.

4 Good Building or asset exhibits superﬁ cial wear and tear, minor signs of deterioration to surface ﬁ nishes, but does not require major maintenance and no major defects exist.

3 Fair Building or asset is in average condition, deteriorated surfaces require attention, and deferred maintenance work exists.

2 Poor Building or asset has deteriorated badly, serious structural problems, general appearance is poor with eroded protective coatings, elements are defective, services are frequently failing and a signiﬁ cant number of major defects exist.

1 Very Poor Building or asset has failed, is not operational and unﬁ t for occupancy or normal use.

Asset Condition - Public Roads The data for roads includes all roads for which Council has full or some degree of responsibility. The following condition classiﬁ cations have been used for Public Roads in this schedule in line with the rating system used by IEAust for the Australian Infrastructure Report Card.

Rating Status Deﬁ nitions

A Very Good Infrastructure is ﬁ t for its current and anticipated purpose in terms of infrastructure condition.

B Good Minor changes required in one or more of the above areas to enable the infrastructure to be ﬁ t for its current or anticipated purpose.

C Adequate Major changes required in one or more of the above areas to be ﬁ t for its current and anticipated purpose.

D Poor Critical changes required in one or more of the above areas to be ﬁ t for its current and anticipated purpose.

E Inadequate Inadequate for current and future needs.

Pavements, kerb and gutter, cycleways and guardrails are assessed using the NSW Roads and Trafﬁ c Authoriy’s Road Condition Manual- ROCOND 90. Condition scores are derived for each individual asset and converted into a pavement condition index (PCI). The PCI has been related to the rating system adopted by Wollongong City Council as follows:

PCI Rating

>90 A

70-90 B

50-70 C

<50 D

Asset identiﬁ cation and counts have been performed to determine CRC, WDCRC and depreciation costs for causeways and roadside furniture.

Asset Condition - Drainage Works A sample of the drainage network has been identiﬁ ed in Wollongong City Council’s area of operation and ﬁ gures have been

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National Competition Policy

Competitive Neutrality Competitive Neutrality is one of the key principles of the National Competition Policy. This principle is based on the concept of a ‘level playing ﬁ eld’ for people competing for business and, particularly, relates to situations where competition is between the private and public sectors. This underlying philosophy is aimed at enhancing competition and subsequently creating greater efﬁ ciency and lower costs to both the government and the community.

Local Government councils are required to identify what its business activities are and categorise these businesses as Category 1 (annual gross operating income greater than $2m per year) and Category 2 (annual gross operating income less than $2m per year). Councils must report on its Category 1 and 2 businesses as at 30 June 2005.

Wollongong City Council has identiﬁ ed the following businesses for the purpose of competitive neutrality.

Category 1 • Waste Disposal • Tourist Parks

Category 2 • Property Management • Health and Fitness • Crematorium and Cemeteries • Marketing • Wollongong City Truck and Plant

The methods used in determining the pricing policies of each of Council’s business activities are based on the projected performance of each of these activities. The pricing policy for each business activity is identiﬁ ed in Council’s fees and charges document, an annexure to the corporate plan. The performance of each business activity is reported in the Special Purpose Financial Reports (Statement of Financial Performance by Business Activity and Statement of Financial Position by Business Activity). These Special Purpose Financial Reports are included within this document. The actual performance of each business activity for the 2004-05 ﬁ nancial year was generally in line with projections.

Competitive Neutrality Complaints Underpinning competitive neutrality is the need to properly recognise the full costs of Council’s business activities. This allows comparisons to be made with competitors in the same marketplace and provides information that will allow Council to determine pricing policies for each business.

Wollongong City Council has developed a framework that will allow the full cost of each business activity to be identiﬁ ed. This system is referred to as FACTS (Full Activity Costing To Services). The Special Purpose Financial Reports (Statement of Financial Performance by Business Activity and Statement of Financial Position by Business Activity) are prepared using full costs derived from the FACTS system.

Emphasis has been placed on developing an awareness of the Trade Practices Act, in particular Part IV of that Act and a complaints handling system has also been implemented to monitor all complaints relating to competitive neutrality. To date, no such complaints have been received. Nothing has been done so far in order to make the complaints handling mechanism known to the public.

In summary, Council has embraced the principles of the National Competition Policy and has developed a business reporting facility through its corporate plan and business planning processes.

Controlled Entities

Change in Net Assets Resulting from Total Equity Operations 30/06/05 30/06/04 30/06/05 30/06/04 Controlled entities Wollongong City Gallery Ltd $216,ooo $(3,000) $5,185,000 $4,969,ooo Illawarra Performing Arts Centre Ltd * $53,000 $(19,000) $223,000 $170,000 Wollongong City Centre Ltd $90,000 $(57,000) $117,000 $27,000 Wollongong City of Innovation Ltd $4,000 $48,000 $43,000 $39,000

The accounts of the Council’s controlled entities are shown as follows:

* Illawarra Performing Arts Centre has changed its reporting period to a calendar year - the change in net assets represents the 12 month period from 30/12/03 to 31/12/04 and total equity is as at 31/12/04.

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Statement of Rates and Charges Written Off

Rates and charges totalling $1,664,962.16 were written off during the period 1 July 2004 to 30 June 2005 in accordance with the Local Government Act 1993. This compares to rates and charges of $1,764,104.11 being written off in the period 1 July 2003 to 30 June 2004. Allowance is made for such write offs in Council’s annual budget. Rates and charges written off are summarised hereunder:

Section 600 rebates $237,042.84 Valuation objections $12,312.59 Journal credits (re-rated/non-rateable) $111,354.96 Postponed rates (1996-97) $85,508.29 Postponed interest (1996-97) $44,960.55 Pensioner rate concession (voluntary) $1,084,603.41 Pensioner interest $13,383.04 Journal interest write-offs $13,190.17 Domestic waste management charges $62,606.31 Total $1,664,962.16

Contributions Under S356

Wollongong City Gallery Ltd $663,724 Illawarra Performing Arts Centre Ltd $574,182 Illawarra Regional Information Service $60,000 Tourism Wollongong $430,000 Wollongong City Centre Ltd $700,700 Total Commitment $2,428,606

Senior Management Remuneration Packages

Senior management remuneration packages are on a total employment cost basis and are inclusive of the provision of a Council-owned motor vehicle, superannuation and salary.

Chief Executive Ofﬁ cer $256,600 Director City Services $193,935 Director Environment and Planning $182,000 Director Corporate and Governance $175,463 Manager Finance $131,400 Manager Works $143,100 Manager Engineering Services $163,904 Manager Environment and Health $124,300 Manager Library Services $116,700 Manager Human Resources $120,997 Manager Strategic Planning $130,000 Manager Development Assessment and Compliance $130,000 Manager Property $119,600 Manager Administration and Information Technology $137,658 Manager Recreation and Natural Resources $143,100 Manager Design $144,468 Manager Community and Cultural Services $131,400 Manager Communications and Public Relations $116,200 Manager Economic Development $120,000

*The ﬁ gures represent total contract value as at 1 July 2004

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Freedom of Information Act Applications

The Freedom of Information Act provides for a legally enforceable right for people to obtain access to information that Council holds. One of Council’s values is to be an open and accessible organisation and any person who wishes to obtain access to information held by Council is encouraged to contact our public ofﬁ cer for assistance. Formal applications for access to information were received as follows:

Month Name of applicant Processing time statutory limit 21 days July Adami 15 days August Gadens 18 days September Hood 16 days Knowles 14 days October Koleda 10 days Yung 16 days November Vohalik 17 days December Nil N/A January Nil N/A February Nil N/A March Stuart 20 days April Nil N/A May Nil N/A June Nil N/A

Summary Legal Proceedings

A summary of legal proceedings instituted by or against Council during 2004-05 is as follows:

Month Name of defendant Particulars of offence Result July SAMARAS Parking infringement Dismissed under s10 crimes act KAPIL Parking infringement Fined $100 plus $63 costs POPOSKI Parking infringement Fined $50 plus $63 costs SACCO Parking infringement Fined $50 plus $63 costs VEGNERS Parking infringement Fined $10 plus $63 costs TISDELL Parking infringement Dismissed under s10 Crimes Act McCALLUM Parking infringement Fined $100 plus $63 costs REDDIN Parking infringement Fined $10 plus $63 costs MICHAEL Parking infringement Dismissed under s10 Crimes Act August GREEN Parking Infringement Fined $152 plus $63 costs O’CONNELL Parking Infringement Fined $68 with no costs O’CONNOR Parking Infringement Dismissed under s10 Crimes Act MASTROIANNI Parking Infringement Fined $68 plus $63 costs CUNNINGHAM Unleashed dog in public place Fined $440 plus $63 costs CAPUTO Parking Infringement Fined $68 plus $63 costs September GOOD Parking Infringement Fined $68 with no costs BARRETT Parking Infringement Dismissed under s10 Crimes Act October ARNOLD Breach of tree management order Fined $200 with no costs GOTCH Parking infringement Fined $150 plus $63 costs LESLIE Parking infringement Fined $200 plus $63 costs LATINOVICH Parking infringement Fined $152 plus $63 costs SNELSON Parking infringement Dismissed under s10 Crimes Act DELFINO Parking infringement Fined $155 plus $63 costs CHAPMAN Parking infringement Fined $392 plus $63 costs CROWELL Parking infringement Dismissed under s10 Crimes Act DELIA Parking infringement Dismissed under s10 Crimes Act WILLIAMSON Parking infringement Dismissed under s10 Crimes Act KERR Parking infringement Fined $70 plus $63 costs McCONNACHIE Parking infringement Withdrawn due to insufﬁ cient signage

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Summary Legal Proceedings (cont)

Month Name of defendant Particulars of offence Result November WATT Parking infringement Fined $25 with no costs OGRIN Parking infringement Fined $100 plus $63 costs DOON Parking infringement Fined $383 plus $63 costs BENIC Development with consent Dismissed under s10 Crimes Act EDMOND Breach of tree management order Fined $500 plus $63 costs December BERRY Parking infringement Dismissed under s10 Crimes Act BRAND Parking infringement Fined $100 plus $63 costs LANE Deposit litter Fined $200 plus $63 costs McNAMARA Parking infringement Fined $70 plus $63 costs MORSMAN Parking infringement Fined $155 plus $63 costs January Nil Nil Nil February EGAN Parking infringement Fined $70 with no costs MULALLY Parking infringement Fined $50 with no costs MITCHELL Parking infringement Fined $50 with no costs LEFFLEY Parking infringement Dismissed under s10 Crimes Act McDOUGALL Parking infringement Fined $25 with no costs DUTTON Parking infringement Dismissed under s10 Crimes Act BAROUDI Parking infringement Dismissed under s10 Crimes Act WIFFEN Parking infringement Dismissed under s10 Crimes Act REDMOND Parking infringement Fined $25 with no costs March RUSSELL Parking infringement Fined $100 plus $63 costs FANNING REAL Sign on road Fined $300 plus $63 costs ESTATE MASON Parking infringement Fined $100 plus $63 costs April DEMIRDAG Parking infringement Dismissed under s10 Crimes Act KLOUTH Parking infringement Dismissed under s10 Crimes Act SANTANA Expose article on road Dismissed under s10 Crimes Act MARSLAND Parking infringement Fined $75 plus $63 costs MORALES Parking infringement Fined $50 with no costs MORRISON Parking infringement Fined $75 plus $63 costs WESTBURY Parking infringement Fined $150 plus $63 costs WIFFEN Parking infringement Dismissed under s10 Crimes Act May LYNCH Parking infringement Dismissed under s10 Crimes Act HALL Parking infringement Dismissed under s10 Crimes Act MOON Parking infringement Fined $70 plus $63 costs HOOPER Parking infringement Fined $155 plus $63 costs KUNKLER Parking infringement Fined $150 plus $63 costs McLEAN Parking infringement Fined $150 plus $63 costs MULLIGAN Parking infringement Fined $150 plus $63 costs YOONA Parking infringement Fined $150 plus $63 costs June GILES Tree management order Fined $1,000 with no costs LITTLE Parking infringement Fined $155 plus $63 costs VERDI Parking infringement Fined $150 plus $63 costs ROWLES Parking infringement Fined $155 plus $63 costs JONES Parking infringement Fined $155 plus $63 costs AILLAUD Parking infringement Fined $70 plus $63 costs DOUGHERTY Parking infringement Dismissed under s10 Crimes Act

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Claims

Amount Paid Amount Recorded Summary $2,496.40 Slip - Verdict for Council - fi nalised $19,865.15 $10,000.00 Trip - Case dismissed by Court - fi nalised $11,483.09 Injured on equipment - fi nalised $27,449.10 Motor vehicle accident - Verdict for Council - waiting reimbursement of costs $86,820.83 Alleged assault at Council facility - Verdict for Council - waiting reimbursement of costs $1,524.20 Alleged assault at a Council facility - claim not fi nalised $8,964.60 Alleged assault at Council facility - claim not fi nalised $5,183.55 Trip and fall - claim not fi nalised $1,100.80 Trip and fall - claim not fi nalised $15,280.18 Motor vehicle accident - claim not fi nalised $9,040.37 Motor Vehicle accident - claim not fi nalised $3,766.00 Property damage - claim not fi nalised $25,963.89 Fall - claim not fi nalised $2,395.40 Fall - claim not fi nalised

DAC Litigation List for 2004-05

Appellant Development description Result Thomas Playford New two-storey dwelling - Review of determination. Land and Environment Court - decision upheld.

Stockland Development Pty Ltd Residential development involving creation of 19 Land and Environment Court - upheld community title lots (18 residential lots and 1 community appeal of Council deemed refusal. lot) and the construction of 18 two-storey dwellings. PRD Architects Construction of a mixed-use development consisting of Land and Environment Court action three buildings (2, 3 and 4 storeys) comprising hotel, discontinued - Council consent issued function room with bar, restaurants (2), 69 serviced - appeal of Council deemed refusal apartments and basement parking for 120 vehicles. withdrawn. White Constructions Pty Ltd 29 lot residential subdivision. Land and Environment Court action discontinued - appeal of Council deemed refusal withdrawn.

Equal Employment Opportunity (EEO)

Wollongong City Council seeks to create a working environment that is free of discrimination, based on merit and equality of access to employment, promotions and learning and development activities. Primarily the EEO Management Plan identiﬁ es the measures that will be used to review and develop policies and procedures, enhance EEO related knowledge and skills of staff and set the direction for the growth of the workplace from an EEO perspective including introducing actions which eliminate barriers which exclude EEO groups from equal employment opportunity with Wollongong City Council. Major achievements and initiatives in 2004-05 included:

• Development and implementation of Aboriginal or Torres Strait Islander Peoples Employment Action Plan which builds upon the work undertaken since Council’s adoption of the Employment Equity principle in 1998. The Plan further develops and explores opportunities to enable Aboriginal or Torres Strait Islander peoples to gain skills that help to secure on going employment for the beneﬁ t of the Aboriginal or Torres Strait Islander community and Council.

• Provision of ongoing support to people with disabilities within our ﬁ rmly established work trial program.

• Ongoing support for employees with disabilities employed under apprenticeship programs and targeted positions.

• Ongoing provision of cultural and disability awareness training for all new employees under our corporate induction program.

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Contracts Awarded by Council

In accordance with Section 428(2)(h) of the Local Government Act 1993 the following is a list of contracts awarded during the period 1 July 2004 to 30 June 2005 (whether as a result of tender or otherwise) other than employment contracts and contracts for less than $100,000:

Tender Number Name of Contractor Contract Description Contract Amount $ (if applicable) T04/20 Heidelberg Graphic Equipment Supply and installation of a two colour offset litho printing $289,000 press. T04/21 Metalcorp Recyclers Collection and disposal of scrap metal from Council’s waste $221.90/tonne disposal depots, removal of abandoned vehicles from public places and the operation of a revolve centre. T05/01 Australian Museum Business Indigenous heritage studies of Wollongong and escarpment $160,000 Services areas. T05/02 Eco Logical Australia Ground truthing of bioregional assessment of Wollongong and $150,320 escarpment areas.

Services and Programs for Children

Community and Cultural Services Division • Coordinated the Purple Ribbon Campaign throughout July 2004 with the objective of raising awareness of child abuse in the community.

• Coordinated a very successful Children’s Week event - The Kids Garden Groove, attracting 1,400 people. The focus of this event was to encourage families to have fun together whilst celebrating children in the context of their families and the broader community.

• Hosted a Social Justice in Children’s Services event with 42 people in attendance representing early childhood services, local government and TAFE.

• Jointly hosted a Grandparents Planning Workshop with the South East Sydney and Illawarra Area Health Service. A number of activities were planned as a result of the workshop, including an information and networking morning where a wide variety of information on local services and available activities was provided to and by grandparents, a picnic for grandparents and their grandchildren and story time for grandparents and their grandchildren in conjunction with the library.

• A three part training series was held looking at how to promote an anti-bias environment within Children Services - Beyond Aesthetics and Tokenism which was attended by 16 practitioners from across the children’s services sector.

Library Division The library provides a wide range of programs and activities for both children and youth. Over the past year, the following initiatives have been implemented:

• An inaugural rock concert featuring local bands in the central library. The concert was enthusiastically received by over 70 young people and it is intended to repeat this in the coming year.

• New library management system was launched in June. Included in this system is a separate Kids Catalogue that uses pictorial icons to guide children in the use of the catalogue.

• HSC lending collections were established at the larger libraries. These contain a selection of resources to assist students studying for the HSC examinations.

• A youth advisor group was established to assist in the development of appropriate services and activities for the youth.

Recreation and Natural Resources Division • The Discovery Centre at the Wollongong Botanic Garden presented a wide range of activities for children during the school holiday periods and also school curriculum related programs during term. The centre’s programs are based on environmental issues presented through drama, craft and fun activities held within the centre, Gleniffer Brae or the natural area annexes, such as Puckey’s Estate and Mt Keira.

• A new school competition ‘My Favourite Plant’ was kicked off during the year at the Discovery Centre, aimed at engaging local school children in botanical research and interpretation.

• World Environment Day was again hosted at Wollongong Botanic Garden with over 1,000 children attending.

• National Tree Day was held at Wollongong Greenhouse Park for families and children.

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Health and Environment Division • The annual Rise & Shine campaign actively targets school children through innovative programs designed to improve their local school environment.

Engineering Services Division • Glengarry Waste Education and Visitor Centre coordinates a range of fun activities on the topics of recycling and waste minimisation. These are presented either through school and community group workshops, or to individual children through the school holiday program.

• A special education activity, ‘Be a Musical Marvel and Make Your Own Instrument’, took the form a competition for both infant and primary school students and attracted a large number of entries. The competition involved students designing and making their own musical instrument from recycled materials.

External Bodies with Delegated Functions by Council

Body Function Neighbourhood Committee (10) • Provide a formalised structure for Council to consult with the community on planning processes and service delivery. • Encourage the participation of residents in the planning and development of their community. Allans Creek Floodplain Management Committee • Undertake data collection, information gathering and dissemination of Collins/Whartons/Farrahers/Bellambi Gully/ information within the area of the catchment. Bellambi Lake Creeks Floodplain Management Committee Fairy/Cabbage Tree Creek Floodplain Management Committee Hewitts Creek Floodplain Management Committee Minnegang Creek Floodplain Management Committee Mullet Creek Floodplain Management Committee Northern Creeks Floodplain Management Committee Towradgi Creek Floodplain Management Committee Bulli Senior Citizens Centre • To occupy, manage, secure, caretake and maintain the premises on behalf of Council. • Make the premises available for use by senior groups, community groups and others compatible with guidelines at mutually agreed times. Friends of Wollongong City Gallery • Friends of the Wollongong City Gallery organise and conduct social functions, including fund raising on the premises of the Wollongong City Gallery. Illawarra Performing Arts Centre Limited • To occupy, manage, secure, caretake and maintain the Illawarra Performing Arts Centre premises, including the employment of staff. • Organise and conduct performances, social functions including fundraising on the premises of the Illawarra Performing Arts Centre or elsewhere on behalf of the Illawarra Performing Arts Centre. Wollongong City Gallery Foundation Limited • Undertake fundraising for the Wollongong City Gallery, including organising and conducting social functions on the premises of the Wollongong City Gallery or elsewhere. Wollongong City Gallery Limited • Occupy, manage, secure, caretake and maintain the Wollongong City Gallery premises, including the employment of staff. Wollongong Safe Community Action Team • Provide a formalised structure for Council to consult with the community to make Wollongong a safer community. • To develop and implement both long term and short term plans so that people will feel safer in Wollongong. • To identify and analyse the extent of crime and community concern about safety in Wollongong.

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External Bodies with Delegated Functions by Council (cont)

Body Function Wollongong Senior Citizens Centre • To occupy, manage, secure, caretake and maintain the premises on behalf of Council. • Make the premises available for use by senior groups, community groups and others compatible with guidelines at mutually agreed times. Wollongong Youth Centre Entertainment Committee • Instruct visitors to the Wollongong Youth Centre in the rules/conditions applicable to visiting the Centre at entertainment events. • Organise and conduct social functions including fundraising on the premises or elsewhere on behalf of Council. Forté Marketing and Design • Forté Management Committee is established to lead the organisation’s marketing and design effort and in doing so will ensure the highest standards of management and service to clients and customers. • The committee is comprised of executive committee members, two senior managers and at least one representative from Forté Marketing and Design, and is responsible for ensuring its sustainability, governance and direction. Wollongong City Centre Limited • The marketing of Crown St Mall and Wollongong City Centre, including the employment of staff where required. Friends of the Wollongong City Library Incorporated • Organise and conduct social functions including fund raising on the premises or elsewhere.

Berkeley Pioneer Cemetery Restoration Group • Undertake minor maintenance and works to the grounds and improvements of Berkeley Pioneer Cemetery also utilising private equipment and labour from the Periodical Detention Centre. Allen Park Bushcare Group • Bushland regeneration American Creek Bushcare Group • Riparian restoration Bald Hill Bushcare Group • Seacliff restoration Bellambi Dune Bushcare Group • Bushland regeneration Blue Divers Bushcare Group • Riparian restoration Brickyard Point Bushcare Group • Seacliff restoration Budjong Creek Landcare Group • Riparian restoration Byarong Creek Bushcare Group • Riparian restoration Cawley Street Bushcare Group • Bushland regeneration Charcoal Creek Bushcare Group • Riparian restoration Cliffhangers Bushcare Group • Seacliff restoration Coledale/ Wombarra /Scarborough Landcare Group • Seacliff restoration Coniston Heights Bushcare Group • Bushland regeneration Cringila Community Park Committee • Revegetation Darkes Road Bushcare Group • Bushland regeneration Emperor Court Bushcare Group • Bushland regeneration Farmborough Waterfall Bushcare Group • Bushland regeneration Friends of Wollongong Botanic Garden • Instruct visitors to the Wollongong Botanic Garden, annexes and outstations in the features, rules and conditions applicable in consultation with the curator of the botanic garden. Greenacre Road Bushcare Group • Riparian restoration Greenhouse Park Bushcare Group • Old builders tip rehabilitation Hill 60 Bushcare Group • Bushland regeneration Jobson Gardens Bushcare Group • Bushland regeneration John Parker Reserve Bushcare Group • Riparian restoration Keiraville Foothills Bushcare Group • Bushland regeneration Mangerton Park Bushcare Group • Bushland regeneration Mt Kembla Bushcare Group • Bushland regeneration Orana Parade Bushcare Group • Open space revegetation

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External Bodies with Delegated Functions by Council (cont)

Body Function Park Committees • Manager all ﬁ nancial operational and promotional activities required for competitions and events. • Instruct participation in the environment program in the rules/conditions applicable to participating in the environment program. • Organise and conduct social functions including fundraising on the premises or elsewhere on behalf of Council. Puckey’s Estate Bushcare Group • Bushland regeneration Ranchby Reserve Bushcare Group • Open space revegetation Richardson Park Bushcare Group • Riparian restoration Sandon Point Bushcare Group • Seacliff restoration Slacky Creek Bushcare Group • Riparian restoration Spearing Reserve Bushcare Group • Riparian restoration Stanley Avenue Bushcare Group • Riparian restoration Stanwell Park Bushcare Group • Riparian restoration Surf Life Saving Illawarra • Assist with Council approved environmental improvement activities, in compliance with the procedures and charter outlined in the Surf Life Saving Service Agreement. Todd Park Bushcare Group • Riparian restoration Tom Thumb Lagoon Bushcare Group • Riparian restoration Towradgi Dune Bushcare Group • Dune restoration Upper Brooks Creek Bushcare Group • Riparian restoration Wharton’s Creek Bushcare Group • Riparian restoration Whipbird Reserve Bushcare Group • Bushland regeneration Wilson Street Bushcare Group • Seacliff restoration Wiseman Park Bushcare Group • Bushland regeneration Wollamai Point Bushcare Group • Seacliff restoration

Privacy and Personal Information Protection Act, 1998

The Act requires Council to comply with Information Protection principles, which relate to the collection, storage, access, use and disposal of personal information that Council holds. Council is also bound by the Privacy Code of Practice for Local Government. Copies of both documents are available from our Public Ofﬁ cer at the Council administration building.

Ecologically Sustainable Development

The World Commission for Environment and Development was established by the United Nations in 1983. Its primary role was to propose long term strategies to achieve sustainable development. In 1987, the Commission handed down a report entitled: ‘Our Common Future’ which ﬁ rst used the term sustainable development and deﬁ ned it as:

‘Development that meets the needs of the present without compromising the ability of future generations to meet their own needs.’

In 1992, the United Nations held the ‘Rio Earth Summit’ in Rio de Janeiro and from this conference came the term Agenda 21. Amongst other issues, Agenda 21 placed a strong emphasis on the responsibility of local governments to implement sustainability in their local areas. The summit logo: ‘Think Globally, Act Locally’ backed up this emphasis and helped give birth to the local government focused Local Agenda 21 process.

The Australian National Strategy for Ecologically Sustainable Development included ecology within the term and deﬁ ned it as:

‘Development that improves the total quality of life, both now and in the future, in a way that maintains the ecological processes on which life depends.’

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The NSW Local Government Act was changed in 1993 to include the requirement that councils must:

a) properly manage, develop, protect, restore, enhance and conserve the environment of the area for which it is responsible, in a manner that is consistent with and promotes the principles of ecologically sustainable development; and

b) have regard to the long term and cumulative effects of its decisions.

Since 1992, the sustainability has gradually evolved from a concept into a practical focus on what is referred to as the Triple Bottom Line. This means that we need to consider the impacts of our decisions and actions on the environment, the community and the economic bottom line.

In 2002, the United Nations held a follow up conference to the Rio Earth Summit known informally as Rio +10, in Johannesburg, South Africa. Some of the main conference outcomes pertained to global agreement and that there had been a poor translation of Local Agenda 21 concepts put into action. As such, Local Agenda 21 was renamed: Local Action 21, in order to emphasise the need of local governments to implement the sustainability agenda.

Wollongong City Council has embraced sustainability as a driving philosophy. It has developed and adopted a sustainability policy to guide its activities. Council is in the process of refocusing its planning and operations around the Triple Bottom Line with the goal of making itself and the City of Wollongong increasingly sustainable.

Overseas Travel

Bob Doyle - Manager Economic Development Dubai/UK, 13 May - 7 June 2005 Economic development matters Note: Visits and meetings held as part of employee’s personal overseas holiday. Total cost: $3,733.66 Peter Kofod - Manager Design USA, 7 - 11 May 2005 Strategic advisory group and alliance 2005 (GEAC) Total cost: $10,899.28 Rod Oxley - CEO UK, 2 - 7 April 2005 Dennis Williams - Assistant Manager Legal Total cost: $22,226.33 Presentation to insurance underwriters Alex Darling - Lord Mayor North Asia, 23 February - 2 March 2005 Civic delegation to North Asia Total cost: $7,282 Dick Dowse - Manager Corporate Development New Zealand, 8 - 11 November 2004 GEAC Annual Local Government User Forum Total cost: $1,341 Peter Kofod - Manager Design New Zealand, 8 - 10 November 2004 Kim Batley Total cost: $3,443.72 Andrew Sunny ANZIT Conference GEAC User Forum Kiril Jonovski - Councillor China, 24 - 28 October 2004 International Friendship Cities Conference Total cost: $1,959 Bob Doyle - Manager Economic Development China/Hong Kong/Singapore, 19 - 30 October 2004 Fujian International Friendship Cities 2004 Total cost: $7,331 Rod Oxley - CEO USA, 17 - 20 October 2004 ICMA 90th Annual Conference Total cost: $11,069 Frank Gigliotti - Councillor Europe, 1 - 26 October 2004 Waste Management 2004 European Study Tour and Conference Total cost: $16,487 Sue Savage - Assistant Manager, Community and Cultural Services New Zealand, 26 August - 5 September 2004 Local Government Managers Australia (LGMA) Exchange Program, followed by, New Zealand, 5 - 9 September 2004 Society of Local Government Managers (SOLGM) New Zealand Conference All other costs met by LGMA and SOLGM Total cost: $1,982 Rod Oxley - CEO USA, 29 July - 2 August 2004 International City Managers Association Board Meeting USA, 2 - 5 December 2004 Mexico, 24 - 26 February 2005 USA, 16 - 19 June 2005 Total cost: NIL Greg Doyle - Assistant Manager, Community and Cultural Services UK, Czech Republic and Ireland, 2 April - 4 June 2004 2004 Churchill Fellowship and Associated Appointments Canada, 19 July - 4 August 2004 (part of Fellowship reported in 2003-04 Annual Report) Total cost: NIL Alex Darling - Lord Mayor Japan, 29 June - 4 July 2004 Rod Oxley - CEO Total cost: $6,570.00 City Delegation to Kawasaki - Sister City

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Statement of Partnerships and Other Joint Ventures

Premsure was formed in 1988 for the purpose of ﬁ nancing Council’s public liability and professional indemnity risk by providing an alternative to insurance for claims up to $1 million. Premsure originally comprised ﬁ ve councils, with South Sydney City Council joining in 1995.

Although Wollongong City Council withdrew its membership of Premsure on 31 October 1996, it remains responsible for the cost of settling claims that arose during the years when it was a member. It is considered to be most unlikely that any new claims will now be made against this Council for which Premsure will be required to respond. However, Council continues to be responsible for payment of the claims incurred by each member council during the term for which this Council was a member of Premsure. Not all of these claims have yet been settled and Council continues to be liable to contribute funds to Premsure to settle these claims.

Local Ethnic Affairs Policy Statement (LEAPS)

The Ethnic Affairs Commission Act 1997 outlines three key result areas to assist Council to determine its Multicultural Strategies and Activities. These three key result areas (KRA) are:

1 Social Justice 2 Community Harmony 3 Economic and Cultural Opportunities.

Council’s response to the KTAs is indicated at the end of each LEAPS project by the acronym KRA and the corresponding number.

Community and Cultural Services • Successful piloting of the Council Interpreter Service. The Interpreter Service is the ﬁ rst domestic local government delivered Interpreter Service. (KRA 1 and 3)

• Continuous improvement in the provision of Translated information. Council is in the process of establishing online translations. (KRA 1 and 3)

• Harmony Day was celebrated at the Crown St Mall in partnership with NSW Fire Brigade, NSW Rural Fire Brigade, Wollongong Police, Department of Education and Training, NSW Surf Lifesaving, Bulli PCYC and the Illawarra Ethnic Communities Council Inc. (KRA 1, 2 and 3)

• Refugee Week traditionally saw Council engage refugee communities in the yearly civic orientation program and a number of projects with community settlement providers. (KRA 1, 2 and 3)

• Continued to roll out of the strategies Local Statement of Commitment to Refugee Settlement. (KRA 1, 2 and 3)

• Department of Community Services Families First funding for the provision of cultural awareness training to local children’s services saw the delivery of ﬁ ve training programs for seven services and a total of 32 children services workers. (KRA 1 and 3)

• The annual ‘Drug and Alcohol and Ethnic Communities Project’ for 2005 targeted the Macedonian and Arabic community. Council was one of the partners assisting the Macedonian Welfare Service’s community education forum. Council with the Department of School Education, Multicultural Health, Wollongong Police and Illawarra Multicultural Services Inc. We also delivered a community education forum to the Arabic community. (KRA 1, 2 and 3)

• Council engaged in a partnership with NSW NAATI, Centrelink and the Health Care Interpreter Service to train and professionally recognise accredited interpreters. NAATI now provides testing opportunities in Wollongong. (KRA 1, 2 and 3)

Library • The Library service holds collections in several of the languages spoken in the Wollongong community, and is able to borrow collections from the State Library of NSW for all other languages. (KRA 1, 2 and 3)

• Literacy materials and ESL resources are provided to support this clientele. (KRA 1, 2 and 3)

Engineering • The Earthworks program was run for a number of non English speaking background (NESB) communities with an interpreter available when required. The Earthworks booklet information has been provided in the Chinese, Italian and Greek languages.

• Residents who experienced difﬁ culties due to language barriers were visited by Council’s Waste Management Green Team and were shown the correct methods for disposal of waste by way of demonstration.

• Islamic groups attended Earthworks courses.

wollongong city council annual report 2004-05 170 local government act requirements ﬁ nancial report

Access and Equity

Community and Cultural Services • Provision of internal and external disability awareness training programs. Establishment of community engagement strategies focused on ensuring the participation of people with disabilities.

• Council continues to employ a full time Aboriginal and Multicultural Community Development Workers to run programs and projects to access these communities.

• Cultural Awareness Training was delivered throughout the year both internally and externally, details reported in the Community and Cultural Services Section of this report.

Library • Library materials provided in many formats to assist access by the broader community.

• Home Library Service, Self-Select Home Delivery (you select, we deliver), and bookmobile services provided to facilitate access by the whole community.

Engineering • Glengarry Cottage’s contribution to access and equity was recognised in November 2004 at the Illawarra Business Awards when the centre received the 2004 Access Award. The award recognises organisations that provide access and participation for all members of the community.

• Glengarry Cottage, Wollongong’s Waste Education and Visitor Centre, provides interactive workshops for all members of the community, regardless of language, religion, age, physical or mental capacity.

• Glengarry provides full wheelchair access, physical and virtual tours as well as a wide range of activities to ensure everyone can participate regardless of ability.

• Participants in 2004 included the Illawarra Muslim community, Fernhill Centre for Rehabilitation, CHAIN, Jarrah Disability Trust, Headway, local schools, pre-schools, high schools, tertiary and overseas groups.

wollongong city council annual report 2004-05 the year ahead annual report 2004-05 171 the year ahead

Southern Gateway Visitor Information Crematorium and Cemetery Upgrades The expertise of the Civica IT staff and our Centre A major project for 2005-06 will be the own IT Group will ensure that this is addressed. We are expecting to commence construction design and construction of a new memorial Risk assessment for this stage remains low. work on this magnifi cent community facility wall and landscaped area for the Wollongong within the coming year. The Southern Gateway City Memorial Gardens. We will also clear Skills and Performance Management Visitor Information Centre will serve as the bushfi re damaged portions of Helensburgh The implementation of the Skills and shop front to Wollongong and the South Coast Cemetery, allowing the land to be developed Performance Management System requires and incorporate an Aboriginal interpretive for future burials in this fast growing area a large resource commitment from the centre, a restaurant/café and tourist facilities. of Wollongong. Refurbishment work at the organisation, with workshops for supervisory The anticipated cost will be $5.8m with Wollongong Lawn Cemetery will provide new staff and information sessions for all general Council contributing $3.8m. sites for sale and allow for easier maintenance staff to be undertaken before reviews commence by our staff. We will continue to work closely in February 2006. Human Resources will drive Public Access to Council Records with funeral directors to ensure the standards the implementation of the system with support Implementation of ePathway (web based Land which were agreed to in the service agreements from executive and senior management. Information System) will make it possible for are maintained and to identify areas where applicants to check the processing of their improvement is needed. Whytes Gully Waste Disposal Depot application on-line. Owners of properties During 2005-06, the next stage of the potentially impacted by development proposals Parks, Sporting Fields and Playground development of Whytes Gully Waste Disposal will also be able to access information on Maintenance Depot will commence with construction proposed developments on-line. The city’s public parks, sporting fi elds and of the road network and weighbridges. It is natural areas are major community assets anticipated that a development application for City Centre Revitalisation Strategy that must be safe and well maintained. the transfer station will be lodged by June 2006. The community consultation program in Priorities within the coming year include relation to the Wollongong City Centre construction of the Helensburgh skate park, Employee Self Service Program Revitalisation Strategy will continue during new amenities buildings at Hollymount Park The implementation of this program will 2005-06, with a public exhibition period. Any and St James Park, installation of six new enable our employees to lodge and obtain submissions received as a result will be reviewed regional playgrounds, and progess with a high leave approvals by electronic means. Further and incorporated into the strategy. quality accessible playground for children with transactional activities will be introduced where mobility constraints. Major improvements are benefi ts and effi ciencies can be gained. Landuse Strategy for the Port also planned for the Bellambi tidal rock pool. We will work on a landuse strategy and Leadership Development Program subsequent planning instruments for the Upgrade to .NET The continuation of the leadership development port of Port Kembla. The port is one of three The .NET version will improve system program will involve executive and senior major ports in NSW and will be subject to a performance, remove existing deployment management in capability profi ling along with signifi cant increase in trade in coming years. issues and provide access to additional features ‘one on one’ coaching to harness strengths and The strategy is being prepared in conjunction made available through the .NET technology. to identify and implement development needs. with the major stakeholders to guide future Initial project resources will be committed Our Human Resources Division will provide expansion in the port and to streamline the to determining the technology requirements. ongoing workshops and support systems to approvals process for port related development. Technology One will assist in an IT audit in management during this period. November 2005. There will be a signifi cant Natural Resource Management Plan commitment of resources to staff training. All Expansion of E Learning Programs With the development of the Illawarra Finance One users will be required to attend E learning will form a major component of Escarpment Management Plan, and work on training and information sessions prior to the targeted delivery of learning and development the estuary management plan underway, our implementation. Training has been scheduled programs with the fi rst stage being delivery of priority for the coming year will be develop for March 2006. computer software training through web based further components of the Wollongong Natural training programs. This delivery method allows a Resource Management Plan. This will include Central Library Revitalisation Project more targeted and fl exible approach to learning. work on a biodiversity strategy for the region. The fi nal stage of the central library revitalisation project will include the Streamlining Access to Section 149 demolition of existing interior walls, redesign Certifi cates of the fl oor plan to better accommodate library A trial program will be implemented for the collections, new fl oor coverings and wall submission of Section 149 certifi cates. The treatments, new furnishings and additional trial will involve a select group of solicitors and technology resources. conveyancers and, if successful, will likely see most of the 6,000 planning certifi cates lodged New Library Management System annually with Council being lodged on-line Stage 2 involves fi nalising the implementation and issued by email. of the new system, adding local studies databases and installing new technologies that Review of OH&S Management System include additional OPACs and self-check units, We will complete our review of the OH&S PC bookings software and cash card software management system to allow compliance at the and hardware. Stage 3, the investigation July 2006 WorkCover self insurers audit. of RFID technology for library resource management, will be conducted following the completion of Stage 2.

wollongong city council annual report 2004-05 172 glossary annual report 2004-05

Glossary

AAS DCP Neighbourhood Committees Australian Accounting Standard. Development Control Plan. Committee comprised of community representatives who review issues pertaining to Benchmarking Degradation their speciﬁ c neighbourhood areas. Task of measuring the progress of business Removal of material through erosion. units through quantitative and qualitative OH&S comparisons with organisations offering a E-commerce Occupational Health and Safety. similar range of goods, services and facilities. Buying and selling goods through the Internet. OH&SIM Best Practice EEO Occupational Health and Safety Injury A concept whereby a business or organisation Equal Employment Opportunity. Management. strives to perform at a higher level than any of its competitors with regard to the provision of ESD Perceptible Risks goods and services. Ecological Sustainable Development. Risks that are large enough, great enough or distinct enough to be noticed. Best Value Enterprise Agreement Provision of quality services in a competitive Contract between employer and employees on Performance Indicator environment to achieve service levels demanded working conditions and wages based on agreed Measurable statistic identifying the extent of by customers. performance levels. activity in meeting a speciﬁ c objective.

Billable Hours FACTS Place making Yearly production target after all leave, training Full activity costing to services system enabling Place making involves communities developing and downtime is deducted from the total the identiﬁ cation of all costs associated with a strategic partnerships to create public art that available working hours. function or activity. celebrates local identity.

Biodiversity FMIS Quality Approach The variety of life in all its forms, levels and Financial Management Information System. A commitment to the principles of Total combinations. Quality Management. Indigenous Business Units Originating in a particular region or country, Quarterly Corporate Review Work units operating under the FACTS system native to the area. Review of progress in meeting corporate plan of identifying fi ll operational costs in order objectives and budget forecasts. to market test against competitors, ultimately Infrastructure improving service to the community. Roads, buildings, bridges, pavements, cycleways Riparian and other constructions. Situated on the bank of a creek or body of CALD water. Culturally and linguistically diverse. Key Performance Indicators A set of indicators that assist in measuring Scoping Catchment overall performance and refl ect the health of the Detailing the area to be covered by a given Area of land that drains rainfall into a river or organisation. activity or subject. lake. KM Stakeholder CCP Kilometre. Any individual or group having a particular Cities for Climate Protection is a campaign interest in a project or action. of the International Council for Local Leachate Environmental Initiatives (ICLEI). CCP offers Water carrying impurities that have percolated Sustainability a framework for local government to develop through the earth, primarily at rubbish tips. Sensitive use of natural resources without a strategic agenda to reduce global warming harming the ecological balance of the region. and air pollution emissions, with the benefi t of LEP improving community liveability. A local environment plan is an environmental Sustainable Development planning instrument that contains legally Economic development designed to meet CEO binding provisions relating to development. present needs whilst also taking into account Chief Executive Offi cer. future costs. These include environmental costs M and the depletion of natural resources. Corporate Plan Million. A rolling management plan that sets direction SWERF over a fi ve-year period and identifi es objectives Market share An innovative solid wastes to energy facility and performance indicators for each corporate An organisation’s share of total industry sales in previously located near Whytes Gully now no program. percentage terms. longer operational. Councillors Mission Values Elected representatives who set strategic Overall corporate philosophy that articulates Underlying attitudes that infl uence decision direction, monitor organisational performances, how an organisation’s vision will be achieved. and actions to maximise an organisation’s liaise with stakeholders, and ensure operational performance. compliance. NAIDOC Vision Database National Aboriginal and Islander Day Observance Committee. Statement of direction that articulates the Systematic arrangement of computer data to aspirations of Council and serves as a guide to enable it to be automatically retrieved and all those who contribute to the organisation. manipulated. wollongong city council annual report 2004-05 local government act requirements

Access and equity issues 72, 170 Access and services to people with diverse linguistic and cultural backgrounds 76, 78 Assets acquired by Council 25, 26 Assets held by Council 118, 140 Category 1 business activities 159 Category 2 business activities 159 Controlled entities 159 Comparison of performance against objectives 20-100 Competitive neutrality 159 Competitive neutrality complaints 159 Competitive neutrality pricing requirements 159 Condition of public works 45, 157-158 Contract details 164 Contributions under Section 356 (S356) 160 Ecological Sustainable Development 1, 5, 11, 52-54, 167 Environmental activities 1, 5-8, 10-11, 51-57, 84-87 Equal employment opportunities 99, 163 External bodies with delegated functions 165-167 Freedom of Information Act applications 161 Human resource activities 97-100 Language Aid Program 72 Local Ethnic Affairs Policy Statement (LEAPS) 169 Mayoral and councillor fees and expenses 12 National Competition Policy 149, 159 Overseas visits by councillors and staff 168 Partnerships and joint ventures 169 Privacy and personal information protection 167 Report on bushﬁ re reduction activities 36, 37 Revenue raised by Council 122-124 Risk management activities 8-9, 24-25, 89 Services and programs for children 70-72, 74 Statement of expenses 105 Statement of rates and charges written off 160 Statement of revenues and assets 105-106 Summary of amounts incurred in legal proceedings 161-162 Senior management remuneration packages 160 Work carried out on private land 46

production The companion document - Wollongong City Council 2004-05 State of the Environment Report - details the full range of environmental information The annual report was required under the Local Government Act (1993). These include land, water, designed and produced by air, biodiversity, waste, noise, Aboriginal heritage and non-Aboriginal Forté Marketing & Design. heritage issues, areas of environmental sensitivity, landscape and vegetation, Printing - South Coast Graphics. polluted areas, and the restoration of natural areas. Copies of the Wollongong City Council 2004-05 State of the Environment Report can be obtained from the administration building in Burelli Street, Wollongong, or downloaded via the internet.

This report is printed on Media Print Silk, recognised as an environmentally friendly stock, meeting the stringent ecological standards required for EMAS registration. the city of wollongong

Ninth largest city in Australia. The name Wollongong originated from the aboriginal word Woolyungah meaning ‘Five Islands’. Renowned for its pristine beaches, stunning escarpment and coastline. Over 30 different languages are spoken here, making Wollongong one of Australia’s foremost multicultural cities. Home to the University of Wollongong, Australia’s University of the Year for 2000, 2001 and 2002. Population is approaching 192,000. Largely known for its history in heavy industry, such as coal and steel. Key growth industries are tourism, education, information technology and telecommunications.

contact

Address: Wollongong City Council, 41 Burelli Street, Wollongong, NSW 2500. Website: www.wollongong.nsw.gov.au Email: [email protected] General enquiries: 02 4227 7111 (including emergency after hours assistance) november 2005 november forté and design marketing